RAJHANS PRESSINGS PVT LTD DOC NO.

: QSP/QA/07
QUALITY SYSTEM PROCEDURE REV NO. : 02
PAGE : 1 of 3
PRODUCT AND PROCESS AUDIT EFF DATE : 01.02.2021

1. SCOPE

This procedure covers all the Products & production activities performed within the organization.

2. PERFORMANCE INDICATORS

a) Reduce Customer complaints

3. DEFINITIONS & ABBREVIATIONS

4. PROCESS OWNER(s) & INTERFACES

4.1 Process Owner

4.1 HOD QC is overall responsible for implementation of this procedure.

4.2 Interface (Support) Processes

S. Name of Support Process Department Interacting / Interfacing for

No responsible

01 Production Planning Planning Provide production schedule

02 Production process control Production Support during the audit and provide necessary documents
during audit
03 Packing and despatch Planning Support for audit of packed products

5.0 Process Monitoring & Measurement (Mo, Me, An)

S. Performance Indicator / Acceptance criteria Used for Responsibility Frequency Ref Doc.
No Data Description
01 Timely completion of audit 100% compliance to plan Mo Head QC Quarterly FRM/MR/09
as per plan
02 No. of customer complaints Reducing trend Me, An Head QC Monthly Trend chart
03 Timely implementation of As per C/ P Action report Mo Head QC / Quarterly
actions concerned
process owner

Mo = Monitoring, Me = Measurement, An = Analysis

6.0 Reference documents & records

6.1 Documents

Sl No. Document Name Identification No.

01 Product audit checklist FRM/MR/10
02 Process audit checklist FRM/MR/03
03 Product audit schedule FRM/MR09
04 Process audit schedule FRM/MR/02

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 RAJHANS PRESSINGS PVT LTD DOC NO. : QSP/QA/07
QUALITY SYSTEM PROCEDURE REV NO. : 02
PAGE : 2 of 3
PRODUCT AND PROCESS AUDIT EFF DATE : 01.02.2021

6.2 Records

Sl. Record Name / title Identification No. Retention Method of storage Method of Responsibility
No. period disposition
7.0 Process Details

Source Inputs Process / Activity Flow Output To (Customer)

(Supplier)

Head QC

Product audit is scheduled based on production plan. / In case of any

customer complaint in any part plan to be revised for the
part & Finished Goods stores
Process audit is carried out Half Yearly

Planning Production
Head QC Head QC
plan Product / All Concerned
Based on production plan Prepare Prepare process audit Schedule in Process audit
Product audit Schedule in all shift all shift and circulate schedule
and circulate

Concerned Auditor
Head QC
Prepare product / process
Head QC List of Depute qualified auditors for audit checklist
qualified conducting the audit
auditors

Concerned Auditor

Any Conduct the audit as per

Yes
Auditor Product / non- checklist (cover packed
Process audit conformi products during product
checklist ty audit)
observe
Auditor d?
Raise non- No
conformity Non-conformity Head QC /
report Concerned Auditor report Head
Production /
Prepare product / process audit report and Product / Head PPC
SYS-F- hand over to Head QC / Head production / Process Audit
Head PPC report

A Q

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 RAJHANS PRESSINGS PVT LTD DOC NO. : QSP/QA/07
QUALITY SYSTEM PROCEDURE REV NO. : 02
PAGE : 3 of 3
PRODUCT AND PROCESS AUDIT EFF DATE : 01.02.2021

Source Inputs Process / Activity Flow Output To (Customer)

(Supplier)

Concerned Process owner

Is it
Review the non-conformity required Yes
observed analyse for root cause to
and propose necessary discuss
correction, corrective action / with
preventive action with custome
responsibility / target date. r?

No

Head QC
Concerned process owner
Send letter to customer Letter / Customer
Implement the actions and deviation
or deviation request
monitor effectiveness. request

Head QC

Receive the feed

Customer Feedback on back from
Actions No
deviation customer
effectively
request /
implement
suggestions
ed?

Yes Con. Process owner

Concerned Auditor Identify new action and

revise C/A report. Discuss
Close the non- with QC / Development
conformity report head if required Closed Head QC
and hand over to Non-conformity
Head QC report

Product /
No
Process Audit
Accepte report
d?
Yes

Head QC / Head Development

Document Head
Monitor the product / change request Development /
process performance Change necessary documents
(control plan, drawing, specifications, Head QC
and present data in
MRM test plans) as required

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