TEST 1

TEST
READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the latte
(A), (B), (C), or (D) on your answer sheet.

101. Work Power magazine is a new trade 105. Ms. Rodriguez will speak about a
------- for human resource professionals. banking conference she ------- in Lisbon last
(A) publication month.
(B) publishers (A) attends
(C) publish (B) attended
(D) is publishing (C) will attend
(D) attend

102. Ms. Murata requests that this month’s 106. ------- the success of his restaurant, chef
sales totals be submitted ------- the end of the Sook Yong wrote a best-selling cookbook.
day. (A) Because
(A) within (B) When
(B) if (C) After
(C) that (D) Already
(D) by

103. A midsize design -----, Gilwood Interiors 107. The director of the Yeon Park Clinic will
specializes in residential spaces. deliver a speech ------ tonight’s benefit dinner.
(A) firm (A) except
(B) program (B) before
(C) piece (C) as
(D) industry (D) onto

104. The board of directors thanked Juliana 108. The staff of the Meng Hotel will do -------
Thorne for ------ efforts in organizing the they can to make your stay as enjoyable as
shareholder’s meeting. possible.
(A) her (A) some
(B) herself (B) whatever
(C) she (C) above
(D) hers (D) each
109. Hype Tech’s new database software has 115. As ------- a week has passed since the
------- search capabilities to provide more goods were shipped, we should ask the shipper
relevant results. for an update.
(A) expansively (A) partially
(B) expanded (B) immediately
(C) expands (C) nearly
(D) expand (D) thoroughly

110. Russet Software announced in a press 116. A new musical production is holding
release that it is planning to expand ------- auditions for ------- singers next Saturday at
India. the Grovetown Theater.
(A) at (A) experience
(B) about (B) to experience
(C) into (C) experiences
(D) of (D) experienced

111. Lapima Accounting Partners ------- 117. Museum members are invited to preview
expenses by limiting international travel and the historic portraits before the ------- opening
encouraging the use of the Internet of the exhibit on April 7.
conferencing. (A) constant
(A) examined (B) official
(B) reduced (C) competent
(C) stated (D) natural
(D) qualified

112. The Micaville Art Gallery features work 118. Milton Flooring boasts an impressive -----
by artists ------- offer an array of paintings, -- of carpets and rugs, in almost every color
drawings, and sculptures. and type of material.
(A) both (A) record
(B) who (B) solution
(C) besides (C) selection
(D) preference
(D) since

113. All of Molina Languages Institute’s ------ 119. The partnership was formed ------- to help
have three or more years of experience and a both the Tilano Group and Estin Electronics
valid teaching credential. reach beyond their traditional markets.
(A) instructed (A) specifying
(B) instruction (B) specifically
(C) instructing (C) specific
(D) instructors (D) specify

114. Mervin Financial Group offers low- 120. Edward’s Plumbing has six
interest home mortgages to first-time -------. company-owned vehicles, two of ------- are
(A) buys now in the repair shop.
(B) buyer (A) whose
(C) bought (B) which
(D) buyers (C) either
(D) other
121. The Southwell guide discusses the most 126. Adults and children ------- will enjoy the
------- ways to train yourself to be a great activities at the Urban Forest Festival.
salesperson. (A) most
(A) effective (B) alike
(B) reluctant (C) recently
(C) concerned (D) very
(D) contained
127. Seeking new sources of income, many
122. Visitors to Kamke Manufacturing must regional orchards ------ catering to tourists in
------ a security pass from the receptionist at the last few years.
the main entrance. (A) will begin
(A) catch up (B) have begun
(B) take after (C) will have begun
(C) pick up (D) to begin
(D) call on

123. --------- Ms. Lacombe has been working, 128. The ------ version of the budget proposal
overtime to meet the proposal submission must be submitted by Friday.
deadline. (A) total
(A) Late (B) many
(B) Later (C) final
(C) Latest (D) empty
(D) Lately

124. Customers who were surveyed found 129. Mr. Rinaldi supervised the construction
most of the nice color variations of Maibey of the new factory and ------ operations when
purses very -------. it opens next June.
(A) attractive (A) oversaw
(B) attraction (B) overseeing
(C) attracted (C) will oversee
(D) attracts (D) had overseen

125. In about one year, Elger Township will 130. Additional details ----- the workshop will
complete the final ------- of a ten-year drainage be sent to everyone who has expressed interest
improvement project. in attending.
(A) degree (A) regarding
(B) basis (B) across
(C) phase (C) in spite of
(D) impact (D) through
 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 131-134 refer to the following invitation.

You are invited to Wilson Associates’ third annual company picnic. The event ------- to take place
131.
on June 12 from 12:30 P.M to 4:30 P.M at Baker Field. ------- should consider contributing an
132.
item to be used during the sports activities. This donation can be for croquet, badminton, lawn

bowling, or a similar type of activity. In addition to games, you can enjoy delicious food

throughout the afternoon. -------. Please notify a manager if you have any special dietary needs -------
133. 134.
we can accommodate you. We look forward to seeing you on June 12!

131. 133.
(A) to schedule (A) Volunteers should report to the venue at
(B) was to be scheduled noon.
(C) has been scheduling (B) All the food will be supplied by Tambara
(D) is scheduled Caterers.
(C) Wilson Associates donates to charities
annually.
(D) Thanks for responding to the invitation
so quickly.

132. 134.
(A) Everyone (A) whenever
(B) Another (B) as much as
(C) Those (C) so that
(D) Other (D) however
Question 135- 138 refer to the following hospital discharge card.

Thank you for choosing Greenville Community Hospital for your ------- medical needs. We strive
135.
to provide you with the best possible -------. It was ------- pleasure to serve you.
136. 137.

You may receive a survey in the mail. There are a number of questions to be rated on a 1-5 scale,

from very poor to very good. This survey is very important to us. -------.
138.

If you have any questions or comments, please contact the Director of Patient Relations at 555-0152.

135. 137.
(A) latter (A) our
(B) ahead (B) your
(C) early (C) their
(D) recent (D) his

136. 138.
(A) memory (A) We use the results to improve our
(B) care service.
(C) opinion (B) The hospital is the best in the region.
(D) opportunity (C) We have doctors with high
qualifications.
(D) New procedures are available at our
facility.
Question 139- 142 refer to the following memo.

To: All Staff

From: Fiona Norton, President
Re: Adelaide branch
Date: 2 May

To All Staff,

I am thrilled to announce that because of increased demand for our services, Farley Norton

Insurance will be opening the second branch in Adelaide on 1 September. -------

139.

We are looking to fill a number of ------ in Adelaide. The jobs section of our Web page,
140.
www.farleynorton.com.au, will be updated when positions arise and are filled. Staff members

interested in relocating ------- Human Resources Manager Geri Thompson-Howe. Those

141.
approved for relocation will begin their roles in the new branch on 25 August.

We look forward to this new ------- in our company’s future.

142.
Thank you,

Fiona

139. 141.
(A) Geri Thompson-Howe can answer (A) contacted
questions about moving costs. (B) had contacted
(B) Some of the positions include office (C) should contact
manager and assistant manager. (D) were to contact
(C) Web site administrator Ashton Lee
should be congratulated on a job well
done.
(D) Louis Farley will be heading this new
branch.

140. 142.
(A) vacancies (A) client
(B) contracts (B) period
(C) proposals (C) service
(D) employees (D) employee
Question 143-146 refer to the following announcement.

For the first time, the Oakville Library is conducting a survey to learn how it can better

------- the needs of the public. The information gathered from the survey responses will
143.
help guide ------- five-year plan. -------
144. 145.

The survey can be completed online at www.oakvillelibrary.org/survey. Visitors can

also pick up a ------- of this form at the circulation desk on the first floor. Library patrons
146.
are strongly encouraged to complete the survey. The Oakville Library is open Monday

to Friday from 10.00 A.M. to 8.00 P.M. and Saturday and Sunday from 1:00 P.M to

5:00 P.M. For more information, call 555-0130.

143. 145.
(A) met (A) The questions are the same as those
(B) meet used five years ago.
(C) meeting (B) Patrons of the library are welcome to
(D) meetings the event.
(C) Membership will be renewed after
five years.
(D) This plan covers programming,
services, and materials.

144. 146.
(A) its (A) placement
(B) his (B) showcase
(C) your (C) magazine
(D) theirs (D) copy
PART 7

Directions: In this part, you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several questions.
Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer
sheet.

Question 147-148 refer to the following advertisement.

Fresh Rose Cleaners

55 Richwood Street, Victoria BC V8W 2P5
250-294-1501

We’ve been providing high-quality cleaning and alteration services at affordable prices for 15
years. Get 10% off on dry cleaning orders of 5 or more items, Monday to Thursday!

Dry Cleaning Shirts or blouses $4.25

Trousers, skirts, or dresses $5.75
Suits $12.00
Sweaters $6.00
Jackers or coats $7.25
Accessories $3.00
Tailoring Hemming, buttons, zippers, etc. Varies by complexity
Laundry Washing & folding $2.00 per kilogram
(Delivery available upon request)

147. According to the advertisement, how can a 148. What is the price for dry cleaning a
customer receive a discount? necktie?

(A) By having a certain number of items dry (A) $2.00

cleaned. (B) $3.00
(B) By dropping off an order on a Friday (C) $4.25
afternoon (D) $5.75
(C) By bringing in a coupon for laundry
service
(D) By requesting delivery with an order
Question 149-150 refer to the following online form.

http://www.mattressmavens.com

Mattress Mavens
A Leader in Quality

Complete the information below to contact our customer service department. We will reply
to your inquiry within 24 hours, seven days a week.

First name: Rishi

Surname: Khan

E-mail: [email protected]

Subject: Snooze Comfort – Style 458

Message:

I am interested in purchasing a king-size mattress, style number 4508. Your Web site
mentions that shipping charges are calculated based on the delivery destination. Could I
pick up the mattress myself in order to avoid this fee? I live about one hour away from
your warehouse, and I own a truck that can easily accommodate a large mattress. Thank
you.

149. Why did Mr. Khan complete the form? 150. What does Mattress Mavens promise to
do?
(A) To ask about a delivery policy (A) Reduce the shipping fee for small
(B) To complain about a mattress he mattresses
purchased (B) Respond to messages within one day
(C) To request a discounted price for a (C) Refer a truck-rental agency
mattress (D) Repair any mattress that is damaged in
(D) To find out a location of a factory transit
Question 151-152 refer to the following postcard.

May 4

Dr. Charles Somerville

1785 Taylor Street
Allentown, PA 18102
Mr. Steven Hines
This is a friendly reminder that your next dental 15 Greenwood Way
cleaning is scheduled for Friday, May 11, at Bethlehem, PA 18018
8:30 A.M. If you are unable to keep our
appointment, please call us by 3:00 P.M on
Wednesday, May 9, during regular office hours.
We can be reached from 8:00 A.M to 5:00 P.M,
Monday through Saturday, at 555-0119.

Please note, we will be closed on Monday, May

28 for the holiday.

151. When does Mr. Hines have an 152. According to the postcard, why would
appointment? Mr. Hines call the dental office?

(A) On May 4 (A) To confirm an appointment

(B) On May 9 (B) To cancel an appointment
(C) On May 11 (C) To make a payment
(D) On May 28 (D) To request information
Question 153-154 refer to the following online chat discussion.

Koji Higa [ 1:01 P.M.]

Hi, Sue. I’m on the train headed to my meetings in Newhurst
tomorrow, but I left the schedule on my desk. Can you help?

Sue Kalama [1:03 P.M.]

Absolutely.

Koji Higa [ 1:04 P.M.].

Great. Let me know once you’ve found it.

Sue Kalama [1:08 P.M.]

Ok, I have it. What do you want me to do with it?

Koji Higa [1:09 P.M.]

Can you scan the schedule and attach it to an e-mail? I’ll print
it later from my hotel so I’ll have the meeting details for the new
authors who have signed contracts with us.

Sue Kalama [1:11 P.M.]

No problem.

Koji Higa [1:12 P.M.]

Thanks!

153. At 1:03 P.M, what does Ms. Kalama 154. For what type of business does
mean when she writes, “Absolutely”? Mr. Higa most likely work?

(A) She is happy that Mr. Higa contacted her. (A) A publishing company
(B) She is willing to assist Mr.Higa. (B) A hotel chain
(C) She is certain that Mr. Higa is correct. (C) A travel agency
(D) She is leaving her meeting now. (D) An office supply store
Question 155- 157 refer to the following information.

Greengage Conference Center

Located just 40 minutes from the Charlotte Airport, Greengage Conference Center is the
perfect place to hold your next corporate event. Situated among beautiful rolling hills and
woodlands, our center provides a private, serene retreat. We offer conference facilities and
meeting rooms that are equipped with everything you need for multimedia presenatations. We
also offer a full equipped business center with a complete suite of office productivity software,
complimentary wireless Internet access, two restaurants, and a banquet hall.

Call 704-555-0175 to speak to our professional event associates, who are prepared to help you
with every phase of event planning.

155. What is indicated about Greengage 157. How can someone speak with the
Conference Center? professional event associates?
(A) It has recently been renovated.
(B) It is located in a scenic setting. (A) Send an email
(C) It is used mainly by local companies. (B) Contact through a phone call
(D) It offers shuttle service to the airport. (C) Visit the website
(D) Go to the office

156. What is NOT mentioned as being available

at Greengage Conference Center?
(A) Free Internet access
(B) Presentation software
(C) Dining facilities
(D) On-site hotel rooms
Question 158-160 refer to the following guest pass.

Present this pass to receive one complimentary visit to

Blue River Fitness Center

• Valid for first-time visitors only.
• Guests must be at least 18 years of age or accompanied by an adult.
• Guests must attend an information session with a staff member to receive
a tour of the facility and learn about membership options.
• Valid during limited hours only:
Tuesday to Thursday 10.00A.M- 5.00 P.M, Saturday 10:00 A.M- 3:00 P.M.

Blue River has long been Detroit’s premier fitness center, helping members of
all ages and interests to improve their health. Whether you are a novice
looking to begin a fitness routine or a fitness expert seeking new challenges,
Blue River will help you attain your goals.

158. What must a visitor do in order to use the 160. What is suggested about the Blue River
guest pass? Fitness Center?
(A) Present identification (A) It does not allow guests under 18 years
(B) Take a fitness test old.
(C) Meet with a representative (B) It serves members at all skill levels.
(D) Complete a survey (C) It recently opened a new location.
(D) It sells fitness equipment and clothing.

159. When can the pass be used?

(A) On Monday
(B) On Wednesday
(C) On Friday
(D) On Sunday
Question 161-164 refer to the following article.

K-Star Tournament to Begin

Andrew Cresson, owner of computer game Rewards for winning the computer game
company K-Star, announced today that his tournament include free products and free
firm will be sponsoring a video game plane tickets to cities like Tokyo, Seoul, and
tournament as part of a series of promotional Jakarta. In addition, the first-prize winner in
activities for its latest product line. ---[1]---. each category will win the opportunity to help
designers create a new video game. ---[3]---.
To be held in Hong Kong on May 5, the event
will introduce a wide selection of new games Interested individuals may register to
for contestants to play, including simulated participate by filling out an online application,
reality games, sports games, and cartoon visiting a retail outlet where K-Star products
character games. The top four contestants in are sold, or contacting K-Star's automated
each round will compete in finals shown live phone service. ---[4]---. Audience tickets,
on a large screen. Robert Ko, a sales however, may be purchased on-site on the day
representative at K-Star, observed: "This may of the event.
be the most anticipated product launch of the
decade." ---[2]---. Reporter: David Ma, Beijing, April 5

161. What is the purpose of holding the 163. Where will the tournament take place?
tournament?
(A) In Seoul
(A) To recruit members for a club (B) In Beijing
(B) To attract new employees (C) In Tokyo
(C) To promote a product line (D) In Hong Kong
(D) To entertain business executives

162. Who will be competing in the tournament? 164. In which of the position marked [1], [2], [3],
and [4] does the following sentence best belong?
(A) Professional athletes
(B) Animated filmmakers “Players must register in advance of the
(C) Computer game players tournament.”
(D) Software designers (A) [1]
(B) [2]
(C) [3]
(D) [4]
Questions 165-168 refer to the following text-message chain.

Alicia Gonzalez (2:17 P.M.)

Hi, everyone. My shift at the restaurant starts at 4:00, but my car has a flat tire and I need to take
it to the repair shop. Is anyone able to work for me? I can switch shifts with you for a different
day.
Jason Krauss (2:20 P.M.)
I could work for you, but I can't get to the restaurant until 4:30. I'm still in Abbington City for a
medical appointment. If you can call Mr. Maki and tell him I'll be in a little late, I'd be happy to
take the shift.
Lily Chow (2:35 P.M.)
Sorry, Alicia. I have tickets for a basketball game tonight. I hope you're able to find someone to
take your shift, though.

Alicia Gonzalez (2:37 P.M.)

I'm not sure it's OK to start the shift late. He made it very clear at our last staff meeting that all
shifts must be covered for the exact same hours.

Jason Krauss (2:38 P.M.)

I wish I could help. Can you call Mr. Maki and see if anyone already working can stay longer?

Michael Whitmore (2:40 P.M.)

I'm on a break at work now. I'm supposed to leave at 3:30 but can stay an extra hour until Jason
arrives. That way the shift is still covered.

Jason Krauss (2:42 P.M.)

That works for me. Do you think Mr. Maki will let us do that, Alicia?

Alicia Gonzalez (2:50 P.M.)

I just called. Mr. Maki's fine with it. I really appreciate everyone's help!

Jason Krauss (3:15 P.M.)

You're welcome. I'll see you soon, Michael.

165. Where most likely do the writers work? 167. At 2:50 P.M, what does Ms. Gonzalez
mean when she writes, “Mr. Maki’s fine with
(A) At a restaurant it”?
(B) At a sporting goods store (A) He will work her shift for her.
(C) At a medical center (B) He can drive her to an appointment.
(D) At an auto repair shop (C) He has approved a schedule change.
(D) He has to pay a penalty.

166. What most likely is true about all the 168. Who will leave work today later than
writers? originally planned?
(A) They are meeting for dinner tonight. (A) Ms. Gonzalez
(B) They have the same manager. (B) Ms. Krauss
(C) They drive to work together. (C) Ms. Chow
(D) They like to attend sporting events. (D) Mr. Whitmore
Questions 169-171 refer to the following email.

From: Arup Chandra <[email protected] >

To: [email protected]
Date: 12 January
Subject: Information

Dear Mr. Chandra:

The Indian Academy of Geological Sciences (IAGS) wants its members to be among the
first to know about our academy-sponsored online lecture series. The IAGS has
partnered with some of the country's top scholars and business leaders to give online
lectures on topics relevant to our field. The lectures will take place every other month
and will last approximately two hours. After each lecture, attendees can participate in a
30-minute interactive question-and-answer session.

If you would like to take part in this exciting new opportunity to expand your knowledge
and gain valuable industry insights, visit our Web site at www.IAGS.org.in. There you
will find the dates, times, and topics for this year's six lectures. You will also find
registration and payment instructions, as well as information on the technological
requirements for participation.

Please note that we are seeking a lecturer for 14 December. If you are interested, please
contact the series coordinator Vasu Kumar at [email protected].

169. Why did Mr. Chandra receive the e-mail? 171. What is NOT mentioned as something
that can be found on the IAGS Web site?
(A) He is applying to study geology.
(B) He is scheduled to give a lecture. (A) The dates and times of the lectures
(C) He is a member of IAGS. (B) A list of lecture topics
(D) He is organizing a lecture series. (C) Registration information
(D) Profiles of the lecturers

170. What is indicated about the lectures?

(A) They take place every month.

(B) They are focused on a specific profession.
(C) They are free of charge.
(D) They will take place at IAGS
headquarters.
Question 172-175 refer to the following letter

Highbrook Library
42 Doring Street
Norwich, CT 06360
860-555-0110

April 23
Mr. Jack Vogel
Ellicott Office Supplies
181 Foss Street Norwich, CT 06360

Dear Mr. Vogel:

On behalf of the Highbrook Library, I would like to offer my sincere thanks

for your generous gifts. The three computers you donated from your store,
along with the extra paper and ink, have helped us to better serve our users.
__[1]__. We now have five computers and they are almost always in use. In
our last conversation you had asked how the library staff would control use.
We have decided to allow library members to use a computer for free for two
hours. Nonmembers pay $2 for one hour of use. We also ask all patrons to
book a computer in advance because of the high demand. __[2]__.

In addition, your monetary donation has allowed us to extend our hours. The
library is now open until 8:00 P.M., Monday-Thursday, which has led to a
growth in membership by permitting more people to visit when their workday
is over. __[3]__. We have even had several book clubs form that meet in the
evenings. Perhaps you would like to join one? __[4]__.

Next year we will be investigating the possibility of adding a small café on the
first floor near the community meeting room. We hope you will consider
contributing to this project as well, if it seems promising. You will receive
more information in the future about it.

Thank you again for your generous support of the Highbrook Library!

Sincerely,

Annabeth Hendley
Director, Highbrook Library
172. Why is Ms. Hendley writing to Mr. Vogel? 174. What is indicated about the computers at
Highbrook Library?
(A) To invite him to become an honorary library (A) They are for library members only.
member Alternative power source (B) They need to be updated.
(B) To request advice about computer (C) They are free for members to use.
installation (D) They can not be reserved.
(C) To ask him to purchase new books for the
library
(D) To express appreciation for his donations

173. What is suggested about the Highbrook 175. In which of the positions marked [1],
Library? [2], [3], and [4] does the following sentence
best belong?
(A) It is going to close for renovation. “This policy also helps students who want to
(B) It has increased the hours it is open. use library resources after school”
(C) It will be hosting a fund-raising event.
(D) It is considering adding a meeting room. (A) [1]
(B) [2]
(C) [3]
(D) [4]
Question 176-180 refer to the following letter and information from a Web page.

Front Force Designs

10 Townsend Lane
Dublin 2

29 May

Dear Business Owner,

For ten years my company, Front Force Designs, has created window displays and
decoration for Dublin’s most fashionable shops, including Bassett Music Company,
O’Leary Shoes, Trumount Clothiers, and Gallagher’s Department Store. Front Force
Designs is a full-service design studio dedicated to giving local shops a competitive
edge with original, eye-catching displays. I offer reasonable rates and professional,
personalized service. I work with a team of two other designers but am involved in
every aspect of each project, from concept to completion.

To see examples of our designs and read what our customers are saying, visit our Web
site at www.frontforcedesigns.ie.

If you would like to schedule a free consultation, I can be reached at +353 1 555 0188.

Sincerely,
Eabha Madigan

Eabha Madigan, M.F.A

Owner, Front Force Designs

http://www.frontforcedesigns.ie/reviews

Customer Comments Home Place order Directions Contact us

“With all the pedestrian traffic on Squire Street, my shop, Fairest Isle Gifts, must have beautiful
window displays. When I saw what the team from Front Force Designs created for Bassett
Music Company, the neighbouring store. I knew I had to hire Ms. Madigan and her staff. They
have created my window decorations for five years now, and I have also hired them to create
displays inside the store. I can’t tell you how pleased I am with their artistry; their work is
better than any other design firm I used previously.” -Marty Donohue, Owner, Fairest Isle
Gifts.
176. What is the purpose of the letter? 179. What is indicated about Front Force
(A) To explain a design process Designs?
(B) To recruit new clients (A) It is a new company.
(C) To list the costs of a service (B) It is owned by three people.
(D) To offer a discount to as customer (C) It does work for retail stores.
(D) It offers free samples.

177. Who is Ms. Madigan? 180. What is implied about Fairest Isle Gifts?
(A) A store manager (A) It is closed due to construction on Squire
(B) A website designer Street.
(C) A musician (B) It received a good review from customers.
(D) A decorator (C) It has been in business for ten years.
(D) It is located in Dublin.

178. In the letter, the word “edge” in

paragraph 1, line 5, is closest in meaning to
(A) advantage
(B) border
(C) force
(D) quality
Question 181-185 refer to the following emails.

E-MAIL MESSAGE

To: [email protected]
From: [email protected]
Date: March 2
Subject: Re: Advertising in the Carrolton Courier

Dear Mr. Mason,

Thank you for your interest in the Carrolton Courier. Advertising with us is a great way to
reach thousands of households in Carrolton and neighboring communities twice a month.
Listed below, please note our standard advertisement fees. In addition, we remind
advertisers of the following:
Ø The Carrolton Courier is printed entirely in black and white. Graphics should be
kept simple to ensure readability.
Ø We will not make any changes to images. Therefore, we ask that images be
proofed carefully before they are sent to us.
Ø Payment in full is required before advertisements can be published.

SIZE ONE ISSUE SIX ISSUES TWELVE ISSUES

(three months) ( six months)
Quarter page $600 $2,880 $5,760
Haft Page $1,100 $5,280 $10,560
Full page $2,100 $10,080 $20,160

Feel free to contact me if you have any questions. We look forward to featuring
your business in our publication.

Sincerely,
Kavita Ganjoo, Advertising Manager

To: [email protected]
From: [email protected]
Date: March 5
Subject: Re: Advertising in the Carrolton Courier
Attachment: carrolton_courier_graphic

Dear Ms. Ganjoo,

Please find attached my advertisement for the next six issues of the Carrolton Courier. I
would like to start out with a quarter-page size and will reevaluate before committing to a
larger size or a longer term. Please let me know the best way to submit payment.

Thank you,
Jerrold Mason
181. What is the purpose of the first e-mail? 184. How much will Mr. Mason likely be
(A) To explain the cost of ordering charged?
photographs (A) $600
(B) To describe improvements in newspaper (B) $2,880
circulation (C) $5,280
(C) To welcome a new subscriber to a (D) $10,560
publication
(D) To provide information to a potential
client

182. What does Ms. Ganjoo indicate? 185. In the second e-mail, the word "term" in
paragraph 1, line 3, is closest in meaning to
(A) Images must be provided electronically. (A) duration
(B) Advertisers should review images before (B) expression
submitting them. (C) acceptance
(C) Advertisements may require editing to meet (D) condition
size specifications.
(D) Half-page advertisements are the most
effective.

183. What does Mr. Mason suggest in the

second e-mail?

(A) He has just recently relocated to the

Carrolton area.
(B) He is planning the grand opening of a new
business.
(C) He may adjust the size of the advertisement
in the future.
(D) He will order more advertisements if he
receives a discount.
Question 186-190 refer to the following brochure and e-mails.

Elvinna’s

Located just outside of Nassau, the capital city of The Bahamas, Elvinna’s is the ideal venue for
your reception, banquet, or business meeting. Away from the hustle and bustle of the city, it is
surrounded by lush gardens featuring a variety of beautiful sculptures.

The Alameda Room seats between 100 and 250 people comfortably, and our largest space, the
Bougainvillea Room, is perfect for up to 300 guests. For business meetings, the Tamarind Room
can accommodate up to 50 guests, while the Waterfall Room, slightly larger, seats up to 80
people. Our two business meeting spaces are outfitted with the latest technology to support
productive and efficient meetings.

Our elegant restaurant, the Candlewood Tree, offers an ample menu that takes into account
many dietary restrictions and preferences. Plan ahead to join us on July 10 when we offer a
special Independence Day dinner menu!

To book an event, visit elvinnas.bs. First-time reservations for select days receive a 15 percent
discount. For further information call 242-555-0135.

To: Tanika Nichols

From: Brian Darville
Date: 18 February
Subject: Anniversary planning

Hello, Tanika,

I visited Elvinna’s and looked at the space that you suggested might be right for our company’s
anniversary celebration. Their catering menu would suit the various preferences of our expected
guests, now numbering over 250. Currently, the room is available on two Saturdays, 15 July and
5 August; it is also available on Wednesday, 23 August. Note that this last date would qualify for
a nice discount.

Let me know if I have your approval to book this room. We need to make a decision quickly
before other parties reserve those dates. I'll be in touch soon about rescheduling the awards
ceremony in May.

Brian
To: Brian Darville
From: Tanika Nichols
Date: 18 February
Subject: Anniversary planning

Hello, Brian,

Thank you for the information about Elvinna’s. Let’s take advantage of that discount date
they are offering. It may help us stay within our budget. Please contact them to make the
reservation.

Tanika Nichols, Senior Vice President

Nassau Telecommunications

186. What does the brochure mention about 189. Why is Mr. Darville concerned?
Elvinna's? (A) Not enough people have responded to an
(A) It is able to host groups of various invitation.
types. (B) He thinks that a different venue might cost
(B) It is conveniently located in downtown less.
Nassau. (C) A venue that he likes might be reserved by
(C) It has hired a new chef for its restaurant. another group.
(D) It plans to renovate a business center. (D) He has not been able to secure entertainment.

187. What does Mr. Darville indicate about 190. When will Nassau Telecommunications’
the plan for his company’s celebration? celebration most likely take place?
(A) It should feature a simple menu. (A) On July 10
(B) It will need to be rescheduled. (B) On July 15
(C) It will include an awards ceremony. (C) On August 5
(D) It is a decision he cannot make alone. (D) On August 23

188. Where will the company’s anniversary

celebration most likely be held?
(A) In the Alameda Room
(B) In the Bougainvillea Room
(C) In the Tamarind Room
(D) In the Waterfall Room
Question 191-195 refer to the following email, ticket, schedule.

Email Message

To: Andrea Williams <[email protected]>

From: Samuel Penfold <[email protected]>

Date: 2 August

Subject: Re: Cardiology conference

Dear Dr. Williams,

Yes, I will be going to the cardiology conference, and I am looking forward to it.
Unfortunately, I will not be able to travel there with you because I am seeing patients until
3 P.M on 5 August. I will have to miss the first day’s sessions, but I will be on-site that
evening and for the next two days.

Maybe we can have dinner together one evening? Evrim Turgut was telling me about your
research together into diagnostic imaging technologies, and I would love the chance to
discuss it with you.

Let me know when you will be free.

All best,

Samuel Penfold, MD

NTS RAIL Reservation 4JK5 4RN5 4XW8

Class Adult Passenger

STANDARD ONE ANDREA WILLIAMS

From Train Number Return Trip

LANCASTER EX111 NOT INCLUDED

To Price
MANCHESTER ₤18.00

Date Seat Number Fare

5 August NONE ASSIGNED ADVANCE PURCHASE

Printed on 1 August
 Train Schedule--- NTS Rail
Lancaster to Manchester

Train Number Departure Time Duration Arrival time Price

EX111 7:00 A.M 55 min 7:55 A.M ₤20.00
RN902 8:30 A.M 1 h 01 min 9:31 A.M ₤20.00
EX224 10:15 A.M 1h 15 min 11:30 A.M ₤18.00
RN516 12:30 P.M 1 h 25 min 1:55 P.M ₤18.00
EX670 2:00 P.M 1 h 35 min 3: 35 P.M ₤18.00
RN823 4:45 P.M 1 h 05 min 5: 50 P.M ₤20.00

Purchasing tickets online at http://www.ntsrail.co.uk more than 24 hours before your

trip entitles you to a 10 percent discount off the above-listed fares. Full-price tickets
are available at all NTS Rail kiosks.

191. Who most likely is Evrim Turgut? 194. What is suggested about Dr. Williams?
(A) A medical doctor (A) She works in Manchester.
(B) An office manager (B) She travels by train on a regular basis.
(C) A conference organizer (C) She bought her ticket at a reduced price.
(D) A customer service representative (D) She made her reservation at the Lancaster
train station.

192. What does the ticket indicate about 195. According to the schedule, what is true
Dr. Williams’ trip? about the train trips?
(A) She will be travelling in first class. (A) They last the same length of time.
(B) She will be changing trains during her trip. (B) They are cheaper in the morning.
(C) She will be using the same ticket for her (C) They will end at the same destination.
return trip. (D) They must be purchased in person.
(D) She will be able to choose where to sit.

193. Based on his availability, what train will

Dr. Penfold most likely take?
(A) EX111
(B) EX224
(C) RN516
(D) RN823

Question 196-200 refer to the following emails and order form.

To: Imogen Chambers <[email protected]>
From: Reginald Lee <[email protected]>
Re: Office supplies order
Date: March 20

Dear Ms. Chambers,

We have a standing order filled by Champion Office Supply, with automatic delivery to us
on the first day of each month. I am writing because we would like to modify our usual order
for the upcoming month as outlined on the attached form. Please note that we would like the
ink toner that we have ordered in the past to be replaced by a different brand as indicated.
Furthermore, we would like to add item WB918 to the order only this month, as we have
recently hired new attorneys and we are preparing additional office spaces for them. Please
use our credit card account that you have on file.

We continue to be pleased with the quality of your merchandise, especially the recycled
stationery products with our firm’s logo.

Thank you.

Reginald Lee, Office Manager

Cooper and Colson Law

Order for: Cooper and Colson Law Delivery date: April 1

Contact: Reginald Lee

Item Description Item Number Quantity Price Per Unit Itemized Total
Printed letterhead LH228 10 Reams 54.00 540.00
Whiteboard pens WP263 10 Packages of 4 4.99 49.90
Cytronics ink toner CP576 8 42.00 336.00
cartridge
Witeglow Magnetic WB918 4 79.99 319.96
Whiteboard (50’’x 35’’)
Champion Office Supply TAX: 74.75
TOTAL: $1320.61
 E-mail Message

To: Reginald Lee <[email protected]>

From: Imogen Chambers <[email protected]>
Subject: Office supplies order
Date: March 21
Dear Mr. Lee,
We would be happy to accommodate your requests as outlined on your order form. Unfortunately,
however, we are currently out of the Witeglow brand whiteboards. I can recommend another brand
of magnetic whiteboard that has been well liked by other customers, called Stellar Whiteboards.
They are considered the best on the market. They are typically $85 each, but I am willing to provide
four at the same cost of the Witeglow brand, if you would like to give them a try. Just let me know.
Thank you.
Kind regards,
Imogen Chambers

196. What is the purpose of the first e-mail? 199. What item number identifies a
(A) To amend a regular order replacement for a regularly ordered product?
(B) To report a delivery error (A) LH228
(C) To make a complaint about a product (B) WP263
(D) To confirm a delivery date (C) CP576
(D) WB918

197. In this e-mail, what is indicated about 200. How much will the law firm pay for
Cooper and Colson Law? each Stellar brand whiteboard?
(A) It has just installed a new photocopier.
(B) It is currently expanding. (A) $49.90
(C) It is in the process of relocating. (B) $54.00
(D) It has just hired a new office manager. (C) $79.99
(D) $85.00

198. What product is Mr. Lee particularly

pleased with?
(A) Paper with company letterhead
(B) Whiteboard pens
(C) The Witeglow magnetic whiteboard
(D) The Crytronics ink toner cartridge
 TEST 2

TEST
READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the latte
(A), (B), (C), or (D) on your answer sheet.

101. This discounted train ticket is ------- only 105. Aiko Arts plans to host a reception
at certain times of the day. ------ artist, Remco Koeman.
(A) valid (A) except
(B) validate (B) for
(C) validating (C) off
(D) validation (D) into

102. To participate in the Advantage Discount 106. Unfortunately, replacing the copy
program, ------- the registration form on our machine will cost more than ------- had
Web site. anticipated.
(A) reply (A) we
(B) inquire (B) us
(C) complete (C) ours
(D) apply (D) our

103. Ms. Srisati is unavailable today ------- she 107. Your Polytonics e-mail account will
is flying to Mumbai. be set up ------- you arrive on your first
(A) because day.
(B) how (A) at
(C) regarding (B) around
(D) sooner (C) until
(D) before

104. The contract ------- states that the tenants 108. Oaza Electronics worked ------- with
must renew their rental-property agreement by our team to facilitate the development of
March 1. the computerized training system.
(A) clear (A) hardly
(B) clearly (B) nearly
(C) clearer (C) closely
(D) cleared (D) relatively
109. Financial adviser Jenna Sotulo helps 115. ------- tea and coffee are available in the
professionals devise a ------- for managing lobby for all guests of the Farrison Hotel.
their finances. (A) Compliment
(A) prediction (B) To compliment
(B) gesture (C) Complimented
(C) strategy (D) Complimentary
(D) request

110. Each employee must coordinate with 116. ------- representatives of Light Cloud
management so that ------- time off can be Airlines, flights are rarely overbooked.
properly scheduled. (A) As opposed to
(A) alone (B) In addition to
(B) individual (C) According to
(C) isolating (D) Prior to
(D) separated

111. The cost of building Juniper High 117. Mr. Krause will reorganize the supply
Towers exceeded the contractor's original room ------- the cabinets are delivered.
------- by over £5,000.00. (A) overall
(A) estimating (B) due to
(B) estimate (C) once
(C) estimated (D) soon
(D) estimator

112. At Links Fine Meats, we pride ------- on 118. By completing employee-satisfaction

providing the highest-quality products on the surveys anonymously, workers can more
market. ------- state their concerns about the
(A) oneself workplace.
(B) yourselves (A) initially
(C) itself (B) openly
(D) ourselves (C) favorably
(D) relatively

113. ------- he is usually quiet around the 119. The final blueprints must ------- by Ms.
office, Mr. Heineman is known for his witty Ito after the final draft is produced,
and engaging public speeches. (A) approve
(A) Although (B) be approved
(B) Otherwise (C) approving
(C) Despite (D) to approve
(D) Instead

114. Chris Cantfield was ------ the outstanding 120. This sewing workshop is ideal for
candidates considered for the Thomas Award beginner tailors ------- professionals who
for exceptional police service. would like to refresh their knowledge.
(A) on (A) but
(B) among (B) either
(C) during (C) as well as
(D) up (D) additionally
121. All posters and flyers must be removed 126. Because of ------ regarding noise, the hotel
from the bulletin board ------- 48 hours after manager has instructed the landscaping staff to
the event has occurred. avoid operating equipment before 9:30 A.M.
(A) within (A) complaints
(B) among (B) materials
(C) unless (C) opponents
(D) while (D) symptoms

122. The ------- technology used in pots by 127. While some countries have made huge
Claypol Housewares keeps the handles from investments in the Caribbean lately, others
getting too hot to touch. have reduced -------.
(A) warm (A) themselves
(B) frequent (B) theirs
(C) unattached (C) their
(D) innovative (D) they

123. There are a number of free Web-based 128. The ethics committee cited the potential
------ that provide tips for locating information benefits of the research project while ------- its
in historical databases. high cost.
(A) tutorials (A) acknowledging
(B) tutoring (B) to acknowledge
(C) tutored (C) has acknowledged
(D) tutor (D) acknowledge

124. The person hired must be able to adapt 129. The report describes the environmental
------ to changes in work assignments and impact on lakes and rivers of using ------
schedules. energy sources.
(A) readies (A) together
(B) readily (B) hopeful
(C) readiness (C) previous
(D) ready (D) renewable

125. Yakubu Logistics will expand the 130. At the Podell Automative plant,
warehouse loading area in preparation for an Ms. Krystle ------ workers who install rebuilt
------ in shipping activity. engines in vehicles.
(A) increased (A) conducts
(B) increase (B) explains
(C) increases (C) invests
(D) increasingly (D) oversees
 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 131-134 refer to the following information.

The Fern Lake Community Center is an entirely volunteer-run organization serving the Ferm Lake

community. ------- known among locals as “the Fern”, our center offers high-quality after-school care
131.
for local children of working parents. We also ------- educational programs for all ages in our buildings
132.
on Quentin Street. -------.
133.

In addition, the community center offers several ------- events throughout the year. The largest and most
134.
famous is our annual Fern Fair. All residents are invited to join us on April 12 this year on the Broad

Street Pier to enjoy the area’s best food, crafts, and musical performances while savoring the cool spring

breeze.

For more information, visit www.fermlakecc.com/fair.

131. 133.
(A) Cooperatively (A) We are not currently looking for
(B) Mutually volunteers.
(C) Popularly (B) Contact our office to rent our main hall.
(D) Essentially (C) Most of these programs are no longer
available.
(D) These include classes in dancing and
painting.

132. 134.
(A) participate (A) outdoor
(B) claim (B) exclusive
(C) enroll (C) athletic
(D) host (D) formal
Question 135- 138 refer to the following letter.

Daniel Simonon
325 Herndon Road
Richmond, BC V22X 7N9

Dear Mr. Simonon,

Thank you for sending us your -------. Your employment history and educational background
135.
are impressive; however, the position you expressed interest in has already been filled. We

were fortunate to have many well-qualified candidates apply for the position, and after careful

consideration, we ------- on a candidate whose experience was the best match for the position.
136.
------- we cannot offer you a position at this time, we will keep your information on file for
137.
future reference. -------.
138.

Sincerely,

Annabel Girand

Director of Human Resources

Danley Associates

135. 137.
(A) acknowledgment (A) Except
(B) application (B) Until
(C) order (C) Whether
(D) purchase (D) Although

136. 138.
(A) decide (A) Thank you again for contacting us.
(B) deciding (B) See you on your first day of work here.
(C) decided (C) You need to attend the orientation
(D) decision training workshop.
(D) Thank you for your cooperation.
Question 139-142 refer to the following notice.

Cranmere Gardens

Cranmere Gardens covers an area of nearly 1.000 acres. Our gardens and woodlands

are home to countless plants and animals. Financial support from ------- of our
139.
members helps us maintain Cranmere Garden and continue to showcase one of the

largest collections of flowers in the world.

Membership dues also help support our education programs. Specifically, they allow us

to offer an extensive selection of classes and workshops on botany each year.

As a member of Cranmere, you ------- free admission to the garden all year long. -------,
140. 141.
you can enjoy special discounts at the Cranmere Gardens gift shop.

For membership fees and other information, including directions to the gardens, please

visit our Web site at www.cranmeregarden.com. ------.

142.

139. 141.
(A) all (A) Conversely
(B) those (B) Additionally
(C) whom (C) For example
(D) which (D) Instead of

140. 142.
(A) been receiving (A) Why not join us today?
(B) are received (B) Please send feedback to us.
(C) will receive (C) Thank you for your patience.
(D) had received (D) I really appreciate your cooperation.
Question 143-146 refer to the following information.

------. Inside this new employee packet, you will find a personnel datasheet and an
143.
automatic payroll deposit application. Once completed, these forms ------- to the human
144.
resources office through interoffice mail. A temporary security badge is included as well.

It will ------- in two weeks. Be sure to obtain your permanent badge from the security
145.
office before this occurs. -------, you may be unable to access your work site.
146.
Please contact the human resources office with any questions about these materials.

143. 145.
(A) Welcome to the Norbett Incorporated (A) decrease
team! (B) expire
(B) We are the leading supplier of office (C) resolve
furniture in this region. (D) arrive
(C) Your résumé looks impressive.
(D) We look forward to seeing you soon.

144. 146.
(A) were sent (A) As well as
(B) have sent (B) So long as
(C) must be sent (C) Otherwise
(D) will send (D) Accordingly
PART 7

Directions: In this part, you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several questions.
Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer
sheet.

Question 147-148 refer to the following advertisement.

Immediate Opening

Shagani Construction needs two general construction workers for carpentry and other work.
Must have own tools. Two years plumbing experience preferred. Work guaranteed July
through September. Must have valid driver's license. Send resume to [email protected] by
June 4. No phone calls please. Qualified candidates will be contacted.

147. What is NOT a requirement for the job? 148. What is suggested about the job?
(A) Personal tools (A) It will start on June 4.
(B) Carpentry skills (B) It is a temporary position.
(C) A driver's license (C) It takes place in an office.
(D) Plumbing experience (D) It will involve training other workers.
Question 149-150 refer to the following form.

Kuala Lumpur International Express Service

Delivery Attempt

To: Insook Park Date: May 17 Tracking number: KES5022

We’re sorry we missed you. Please see below for the status of your delivery.

¨ You must sign for your package. Sign here:

Then leave this form in your mailbox.

¨ Someone must be present for delivery and to sign for your package. We will attempt to
deliver your package again tomorrow between the hours of 10 A.M and 2 P.M.

þ This is our second attempt to deliver your package and obtain your signature. Please call
us at 03-2522-6423 or go to www.kliexpressservice.com to schedule pickup or delivery. You
will need to reference your tracking number.

149. What is indicated about the package? 150. What is Ms. Park asked to do?
(A) It was damaged during shipping. (A) Obtain a tracking number
(B) It must be picked up at the post office. (B) Contact a delivery company
(C) It could not be delivered previously. (C) Leave a document in her mailbox
(D) It does not require a signature. (D) Pay an overnight delivery fee
Question 151-152 refer to the following text-message chain.

Arthur Chun (8:31 A.M)

Can you give me a hand? I can’t get the projector to work in the
conference room.

Hannah Lind (8:31 A.M)

Sure. What’s the problem?

Arthur Chun (8:32 A.M)

No idea. I keep getting an error message when I press the power
button.

Hannah Lind (8:33 A.M)

Are the cables connected?

Arthur Chun (8:33 A.M)

Yes. Would you be able to come over here? My presentation
starts soon!

Hannah Lind (8:31 A.M)

It’s probably just a setting. I can show you. Give me a minute to
get there.

Enter message

151. At 8:32 a.m., what does Mr. Chun most 152. What will Ms. Lind most likely do
likely mean when he writes, "No idea"? next?
(A) He does not know when the event begins. (A) Call for technical support
(B) He does not know whether the cables are (B) Purchase a new projector
connected. (C) Go to the conference room
(C) He does not know where to deliver a (D) Make a short presentation
message.
(D) He does not know why the equipment is
not working.
Question 153-155 refer to the following invoice.

Golden Day Supply

4 Dunwood Avenue * Winnipeg, MB R2C 1S8 * ( 204) 555-0180

Other type: Online Order date: May 18 Ship date: May 21

Customer information: Delivery:

Name: Edith Boulanger To customer address
Address: 42 York Avenue
Selkirk, MB R1A 2J7

In this Shipment: On back order:

Item Description and Number Price Camping and Sport $85.00
Pina Water Bottle (XF52) $4.50 Backpack (YX99)
Trillium Rain Hat (GV11) $13.00 Tax: $10.20
Explorer Rain Jacket (HF77) $42.00 Total: $95.20
Gregson Hiking Boots (KL944) $78.00
Merchandise Total: $137.50
Shipping: FREE
Tax: $16.50
Total: $154.00

Congratulations! As a regular customer, you qualify for free shipping!

Payment information:

Credit Card #XXXXXXXXXXXX9960 charged on day of shipment

Estimated ship date of back-ordered item (s) is June 10. Credit card will not be charged for
back-ordered item(s) until date of shipment. There are no additional shipping charges.

153. What is indicated about Golden Day 155. How much will Ms. Boulanger most
Supply? likely be charged on June 10?

(A) It has a warehouse in Selkirk. (A) $78.00

(B) It offers same-day shipping. (B) $95.20
(C) It sells items intended for outdoor use. (C) $137.50
(D) Its merchandise is not available in stores. (D) $154.00

154. Why did Ms. Boulanger receive free

shipping?

(A) She has previously purchased items

from Golden Day.
(B) Her order cost more than $100.
(C) She is a Golden Day customer service
representative.
(D) Her order was placed before May 21.
Question 156- 158 refer to the following e-mail.

E-mail
From: Klaus Wittern < [email protected] >
To: Victoria Jonsen < [email protected]>
Date: 26 December
Subject: Order #BK-23

Dear Ms. Jonsen:

Thank you for the e-mail you sent this morning regarding your recent purchase. I have
reviewed the order you placed on 19 December and it does indeed show that you ordered a
tin of Chocolate Nougat Biscuits and not a tin of Butter Almond Stollen. We sincerely
apologize for the mistake. During the busy holiday season, we handle a high volume of
orders, and occasionally errors are made.

As an apology for our mistake, please keep the Butter Almond Stollen with our compliment.
We will send you a tin of biscuits immediately, via Locus Package Couriers, and we will
mark it as an express delivery shipment at no cost to you. You should receive the package in
two to three days, on 29 December or earlier. Thank you for your patience.

Sincerely,
Klaus Wittern
Customer Service Representative
Meisterkorp Products

156. For whom does Mr. Wittern most likely 158. How does Mr. Wittern propose to
work? resolve the problem?
(A) A delivery service
(B) A specialty foods retailer (A) By sending a replacement product
(C) A greeting card company (B) By issuing a refund check
(D) A manufacturer of packaging materials (C) By giving a discount on a future order
(D) By offering to repair a product for free

157. When did Ms. Jonsen report a problem with

her order?
(A) On December 19
(B) On December 23
(C) On December 26
(D) On December 29
Question 159-160 refer to the following form.

Caivano Printing Services

Level 4, 468 Wickham Street
Sydney NSW 2001

Work Order Form

Date of order: 20 September

Employee Name: Amelia Gates
Date of pickup: 1 October, between 2 p.m. and 3 p.m.

Customer Information:
Name: Johanna Garza
Organisation: Sydney Medical
Research Forum Phone: 5555-9823

Instructions:
The customer sent the graphic electronically; see e-mail of 20 September with
subject line "Garza order." She asked for the image to be enlarged enough that all
words and numbers can be seen clearly from about 3 meters away.

Prints:
Four standard medium posters

Special Notes:
The customer needs these items for a conference on 2 October, so she stressed that
they absolutely must be ready on time. She paid in full on 20 September with her
organisation's credit card.

159. What did Ms. Garza ask Caivano Printing 160. What is true about the posters?
Services to do? (A) They are not a standard size.
(B) Ms. Garza still owes money for them.
(A) Call her when an order is ready
(C) Each conference participant will receive
(B) Use certain colors in a printing job
one of them.
(C) Ensure that text is visible from a distance
(D) Ms. Garza will pick them up the day
(D) Reprint posters to correct a mistake that
before a conference.
was made
Question 161-163 refer to the following email

From: Tom Gough <[email protected]>

To: Marc Hammond <[email protected]>
Date: Thursday, June 13, 4:12 P.M
Subject: Ride tomorrow?

Hi Marc,

I’m writing to ask a favor of you. My car broke down on my way home today, and I had to take
it to the mechanic. Could you give me a ride to and from work tomorrow? I’m hoping it won’t
be too much of an inconvenience since we live on the same street and work in the same
building. The mechanic says he’ll have the car running again by Saturday, so I shouldn’t need a
ride on Monday.

Thanks,
Tom

161. What is the purpose of the message? 163. What is indicated about Mr. Gough?
(A) To arrange transportation (A) His car is being repaired.
(B) To recommend an auto repair shop (B) He lives near his workplace.
(C) To request time off from work (C) He works on Saturdays.
(D) To advertise a car for sale (D) His office is being remodeled.

162. Who most likely is Mr. Hammond?

(A) Mr. Gough’s landlord
(B) Mr. Gough’s coworker
(C) Mr. Gough’s auto mechanic
(D) Mr. Gough’s customer
Questions 164-167 refer to the following online chat discussion.

Ariana Jones (1:18 P.M.)

Hi, Renalto and Janice. How are things coming along with those blogs I asked you to start?
Janice Canto (1:20 P.M.)
I am thinking of profiling the members of our team of investment advisors.
Ariana Jones (1:22 P.M.)
Could you give me more details on that?

Janice Canto (1:24 P.M.)

Well, I want to feature an interview with a different team member every month. I could get a
little personal and professional background information, and inquire about the member’s views
on investment strategies, that sort of thing.
Ariana Jones (1:25 P.M.)
Nice. Our customers would really like that. What about you, Renalto?

Renalto Pereira (1:27 P.M.)

I’m thinking of reporting on emerging stock market trends. I’ve already collected a lot of
material about this topic.

Janice Canto (1:27P.M.)

Sorry, I have to leave for a meeting in about five minutes.
Ariana Jones (1:28 P.M.)
Sounds interesting. Do you need assistance with the research?

Renalto Pereira (1:29 P.M.)

Thanks, but I think I’ve got it covered

Ariana Jones (1:30 P.M)

Ok, I’d like both of you to get back to me by Monday with your progress on these ideas.
164. In what industry do the participants most 166. What is indicated about Ms. Canto’s
likely work? blogs?
(A) Finance (A) They will be ready by the end of the day.
(B) Health care (B) They will be written by several team
(C) Technology members.
(D) Real estate (C) They will be published once a month.
(D) They will be designed for internal
company use.

165. What is suggested about Ms. Jones? 167. At 1:28 P.M, what does Ms. Jones mean
(A) She will help Mr. Pereira with his when she writes, “Sounds interesting”?
research. (A) She wants to know more about Ms.
(B) She supervises Ms. Canto’s work. Canto’s meeting.
(C) She will be out of the office on Monday. (B) She likes the subject matter of Mr.
(D) She needs information about a job Pereira’s blog.
applicant. (C) She is pleased with recent stock market
trends.
(D) She likes to receive positive customer
feedback.
Questions 168-171 refer to the following article.

Candy-Selling Youth Finds Wallet "The first clerk I talked to immediately

recognized Mr. Bradlin's name," said Tim.
THURMONT (April 22) — On Tuesday a "He knew that Mr. Bradlin was the owner of
wallet containing a sizable amount of money Thurmont Bicycles, just around the corner
was discovered in Thurmont by 13-year-old from the market."
Tim Suderman. That morning, Tim was out
selling candy bars door-to-door to earn money The clerk made a quick phone call to Mr.
for the new uniforms needed by his middle Bradlin, who rushed over to Forest View
school football team. "I was on the sidewalk Market.
along Fount Street when I noticed a wallet just
sitting there," Tim recounts. According to Tim, "I must have lost my wallet walking from the
the wallet contained several large bills, two market back to work," said Mr. Bradlin, who
credit cards, and a family picture. The name on was delighted with the return of his lost
the credit cards was William Bradlin , but there property. He was so pleased that he opened
was nothing in the wallet that provided an up his wallet and bought all 20 candy bars that
address. Tim had for sale. And he gave him an extra
$50 to further boost the uniform fund.
Wanting to return the wallet to Mr. Bradlin as
soon as possible, Tim walked to nearby Forest "A good deed like that deserves a reward!"
View Market to see if anyone could help him added Mr. Bradlin.
with his search

168. What is indicated about Tim? 170. What did Tim receive as a reward?
(A) A new bicycle
(A) He wants to work at a bicycle shop. (B) Clothes
(B) He is a member of a sports team. (C) A donation
(C) He found something at the park. (D) Candy
(D) His father works as a clerk.

169. What was NOT included in the wallet? 171. The word "deed" in paragraph 6,
(A) Cash line 1, is closest in meaning to
(B) Credit cards (A) act
(C) A photograph (B) law
(D) A driver's license (C) sale
(D) property
Question 172-175 refer to the following letter.

4 April

Charles Tang
350 Lady Jane Way
Melbourne VIC 3004
Australia

Dear Mr. Tang:

Thank you for stopping by our booth at the International Fibre Optics Trade
Conference in Sydney last month. I enjoyed speaking to you about your career
interests.

As I mentioned when we spoke, our company is currently in the process of

launching operations in South America through our soon-to-open Buenos
Aires bureau. We are thus very interested in individuals with Spanish-
language skills such as yours. If we were to offer you employment, we would
first invite you to our headquarters in New Delhi for a three- week training
course to familiarize you with our company’s products and business model.

If you would like to pursue this opportunity, please send me your résumé
at your earliest convenience. I will then send it on to one of the division
managers to arrange an interview. If you have any questions, please do not
hesitate to contact me.

Sincerely,

Nandita Rajawat
Human Resources
Telefibro System Ltd.

172. What is the purpose of the letter? 174. What does Ms. Rajawat mention that her
company is planning to do?
(A) To revise the terms of a contract
(B) To request information about a company (A) Reduce its sales staff
(C) To recruit a new employee (B) Change its business model
(D) To announce an upcoming talk (C) Hold an annual trade show
(D) Open a new office

173. According to the letter, what did Mr. Tang 175. Where is Telefibro Systems based?
do in March?
(A) In Buenos Aires
(A) Attend a trade conference (B) In Melbourne
(B) Take a course in Spanish (C) In Sydney
(C) Sign up for a training session (D) In New Delhi
(D) Create a résumé
Question 176-180 refer to the following advertisement and e-mail.

Check out these vacation package deals from Canole Travel.

Lake Beauty, 6 days/ 5 nights: Explore England’s famed Lake District. Enjoy
some of the area’s most picturesque lakes and walking trails. From $499.

Nature Escape, 5 days/ 4 nights: Discover aquatic creatures and exotic

animals with this Costa Rica package. Tour Monteverde Rainforest and relax
on Jaco Beach. From $499.

Scenic Heritage, 4 days/ 3 nights: Go back in time on this visit to Cape Breton
Island, one of Canada’s most beautiful spots. Enjoy scenic drives and visits to
come of the area’s historical sites. From $399.

Southern Safari, 10 days/ 9 nights: Witness wildlife at Galana National Park

in southern Kenya and see Grand Falon Falls. From $1099.

Packages include lodging, daily breakfast, and sightseeing tours. Prices listed
are per person and may vary based on date of travel and upgrades selected.

Call 907-555-0113 or visit www.canoletravel.com for details. Canole Travel

To: [email protected]
From: [email protected]
Date: October 29
Subject: Your inquiry
Attachment: Invoice_1029103.txt

Dear Mr. Rosenthal,

We are pleased that you have selected from among our exciting package offerings for your
next vacation. In order to accommodate your request for a room with ocean views, your three-
night stay has been reserved at Bild’s Peak Hotel. From more information, I recommend that
you go to the hotel’s Web site directly (www.bildspeak.ca) or follow the links on Canole
Travel’s Web site (www.canoletravel.com/hotels).

I have updated your invoice to include the cost of the hotel upgrade; please see the attached
file. The bill must be paid in full at least one week before your departure date. Feel free to
contact me with any questions you may have.

Sincerely

Dee Wrong, Canole Travel

176. According to the advertisement, where 179. What does Ms. Wrong suggest that Mr.
will travelers visit a waterfall? Rosenthal do?
(A) In England (A) Call the hotel
(B) In Costa Rica (B) Visit a Web site
(C) In Canada (C) Select a different package
(D) In Kenya (D) Book a future vacation

177. What is NOT mentioned as included in 180. What is suggested about the invoice?
the cost of the package? (A) It has been modified by Ms. Wrong.
(A) Accommodations (B) It has been paid by Mr. Rosenthal.
(B) Sightseeing trips (C) It will be sent along with the itinerary.
(C) A meal (D) It does not include service fees.
(D) Airfare

178. What package did Mr. Rosental most

likely choose?
(A) Lake Beauty
(B) Nature Escape
(C) Scenic Heritage
(D) Southern Safari
Question 181-185 refer to the following e-mail and survey.

To: Greta Myers <[email protected]>

From: Maurice Tolliver <[email protected]>
Date: 25 June
Subject: Membership campaigns
Attachment: survey

Dear Ms. Myers:

The Bermuda Science Museum's September membership campaign will soon begin. In
order to serve our present members the best way we can and attract new members, we
are asking for your feedback. We are interested in how we can best meet your needs and
expectations and would like to know how you feel about the permanent and special
museum exhibitions, our newly renovated cafes, and the parking area.

Perhaps you were one of the many visitors who enjoyed our special seafaring exhibition
in April. Do you think any part of your experience visiting the replica of the eighteenth-
century ship, the Betsy, could have been better?

Please help us improve our museum and its programs by completing the attached survey.

Thank you, and I look forward to seeing you again at the museum.

Maurice Tolliver
Director of Museum Service

http://wwwbermudasciencemuseum.com
Bermuda Science Museum
Thank you for participating in our survey. Please select the responses that best
describe the experiences you have had at the Bermuda Science Museum.

Member Name: Greta Myers Date: 1 July

1. How often do you attend the following?

EVENT Regularly Occasionally Seldom Never

Permanent Exhibition X
Special Exhibitions X
Noontime Lectures X

2. How would you rate the following facilities?

FACILITY Excellent Good Satisfactory Poor

Cafes X
Gift Shop X
Parking X

Additional Comments:

I always enjoy the special exhibitions. Walking through the Betsy was so interesting!
I plan to return to the museum soon.
181. Who most likely is Ms. Myers? 184. What activity at the museum is Ms.
(A) An exhibitor at the museum Myers least likely to participate in?
(B) A museum services representative (A) Eating in the cafes
(C) A first-time visitor to the museum (B) Attending lectures
(D) A current museum member (C) Shopping for gifts
(D) Seeing the special exhibitions

182. In the e-mail, the word "meet" in 185. When did Ms. Myers visit the museum?
paragraph 1, line 3, is closest in meaning to (A) In April
(A) get together (B) In June
(B) be introduced (C) In July
(C) join (D) In September
(D) satisfy

183. What was recently improved at the

museum?
(A) Exhibition halls
(B) Dining facilities
(C) Ticketing procedures
(D) Parking
Question 186-190 refer to the following e-mail, Web page, and form.

To: Alex Gulin <[email protected]>

From: Kohek Apparel < [email protected]>
Date: August 27
Subject: Kohek Apparel order confirmation

Dear Alex:

Thank you for your online order from Kohek Apparel! Your order should arrive within 5-10
business days. See below for details.

Order Number: 96781

Deliver To: 22 Exeter Street, Toronto, M4B 1B3 CANADA
Order Summary:

Description Item Number Color Size Price

Jogging suit P394 Charcoal gray Large $78.00
Cotton shirt S963 Bright white Large $36.00
Wool sweater SW852 Sky blue Large $45.00
Fleece jacket J109 Moss green Large $65.00
Total $224.00

We appreciate your repeated business! To receive a coupon for 10 percent off your next order,
visit our website and enter the promotional code RC008.

http://www.kohekapparel.com/returns

KOHEK APPAREL-Return Policy

Kohek Apparel strives to create high-quality, great-fitting items at a reasonable price. We want
you to be completely satisfied with your order and would like to make the return process as
easy as possible.

To return an item, request a shipping label by emailing [email protected].

A printable shipping label will be emailed to you. Once you receive it, place the item in the
same box it arrived in, along with a completed return request form (found on the back of your
invoice), and tape the shipping label to the box. If you no longer have the original box, place
the item in a different box. Your purchase will be fully refunded once we receive the package.

Returns within the United States are completely free. For returns from Canada, a $6 shipping
charge will be deducted from your refund. From all other countries, the shipping charge is $12.
http://www.kohekapparel.com/returns

KOHEK APPAREL- Return Request

Name: Alex Gulin

Customer ID: A.Gul370
Order Number: 96781
Returning Item Number: J109
Reason for the return: Item was too large. Order a different size? No Size

Comments:
I’ve been ordering the same size from Kohek Apparel for years. I was surprised that this time
the sizing was off. But I’m happy with my other items.

186. What is suggested about Kohek 189. What item is Mr. Gulin returning?
Apparel?
(A) A jogging suit
(A) It has added several new items to its (B) A shirt
inventory. (C) A sweater
(B) It offers discounts to returning (D) A jacket
customers.
(C) It specializes in summer apparel.
(D) It does not ship items internationally.

187. What do all of the items in Mr. Gulin’s 190. What is indicated about Mr. Gulin?
order have in common?
(A) He will be charged a return shipping fee.
(A) They are made from the same material. (B) He is dissatisfied with the refund policy.
(B) They are the same price. (C) He is going to order a replacement item.
(C) They are manufactured in Canada. (D) He will not buy clothes again from Kohek
(D) They are the same size. Apparel.

188. What do customers need to do when

returning an item?
(A) Use a box of a specific size
(B) Submit a form online
(C) Print out a shipping label
(D) Use a specific delivery company
Question 191-195 refer to the following article, invitation, and e-mail.

Olinawe is a Fusion of Flavours Ms. Ikegami’s new restaurant, Olinawe,

features a menu influenced by the many varied
DONCASTER (21 March)—After many years flavours of her childhood. She was raised in
of hard work, chef Amina Ikegami is opening England in a family with French, Senegalese,
her own restaurant in downtown Doncaster. and Japanese heritage. Being exposed to so
Ms. Ikegami trained at Chesterfield many different food traditions is what inspired
Culinary Academy and worked as a junior her to become a chef.
sous chef at the Sisra Bistro for three years. “My mother and father are great cooks
She spent the last twelve years on staff at themselves,” says Ms. Ikegami. “I loved
Delmourel’s, where she held the title of having all these cuisines in one house, and I
executive chef for the past four years. always strive to bring that fusion of cultures
Ms. Ikegami has won several awards, into my cooking.”
including the UK Innovative Chef Award. Olinawe opens officially on 25 April and
Although she is sad to leave Delmourel’s, she will serve lunch and dinner Tuesdays through
is thrilled to fulfill her longtime dream of Sundays.
owning her own restaurant.

Join Us!
Enjoy delicious fusion cuisine

at
Olinawe
a new restaurant from
Chef Amina Ikegami
Saturday, 2 April
7:00 P.M.—11:00 PM.

All food and drinks are included.

This is an invitation-only event.
Please bring this invitation with you.
 To: Amina Ikegami <[email protected]>
From: Julien Aupry <[email protected]>
Subject: Olinawe
Date: 26 March

Dear Amina,

I just heard about Olinawe, and I received your invitation to the celebratory event. This is
such wonderful news! At school, I remember that you often talked about opening your own
restaurant, and I am thrilled that it is finally happening!

Unfortunately, I will not be able to attend this event. I will be in France that weekend
teaching a class on making pastries. But once I am back, I will definitely be coming by for
dinner.

All the best,

Julien

191. What is the purpose of the article? 194. Why does Mr. Aupry send the e-mail?

(A) To describe a new style of cooking (A) To decline an invitation

(B) To announce the opening of a new restaurant (B) To make a reservation for dinner
(C) To advertise classes at a cooking school (C) To welcome Ms. Lkegami to France
(D) To profile different dining establishments in (D) To ask Ms. Lkegami to teach a class
Doncaster

192. What inspired Ms. Lkegami to enter the 195. What is indicated about Mr. Aupry?
cooking profession?
(A) He has eaten at Olinawe.
(A) A childhood trip to Japan (B) He used to work for Ms. lkegami.
(B) A fellow chef at Delmourel’s (C) He attended Chesterfield Culinary
(C) Her former professor at school Academy.
(D) Her diverse family background (D) He is the executive chef at Delmourel’s.

193. What is true about the event on April 2?

(A) It requires reservations.
(B) It is open to the general public.
(C) It takes place before Olinawe officially opens.
(D) It is being sponsored by the Sisra Bistro.
Question 196-200 refer to the following schedule and emails.

Brenton Solutions
Building 3 Conference Room Calendar
Mondays in March

This schedule shows the meetings regularly scheduled in conference rooms on

Mondays in the month of March. Keep in mind that management may request a room
with minimal advance notice. If this occurs, you may Contact Janet Marten at
[email protected] to inquire about rooms in other buildings on campus.

Time Slot Room 3A Room 3B

(Capacity: 35) (Capacity: 50)

Morning 1 Available Sales Team

9:00 - 10:00AM (Use Room 3A for dividing into project
groups, if necessary)

Morning 2 Human Resources Summer Events Planning

10:30 - 11:45AM

Afternoon 1 Customer Service Technology and Engineering

2:00 - 2:45PM

Afternoon 2 Available Marketing Group

3:00 - 4:00AM

To: Team Leaders

From: Janet Marten
Subject: Conference Room Calendars
Date: February 27
To All Team Leads:

Please be informed that both Building 3 conference rooms will be unavailable throughout the
day on Monday, March 12, as our division of Brenton Solutions will be hosting the Corporate
Management team. These meetings are expected to begin promptly at 9:30 A.M. and to extend
one full hour past the time that afternoon meetings usually end. Any team leads in need of
conference space on this date should send me their request no later than Friday by replying
directly to this e-mail. Space will be reserved on a first-come, first-served basis. Thanks!

Janet Marten, Corporate Secretary

To: All Employees
From: Janet Marten
Subject: Monday Schedule Change
Date: March 5

Please make note of the following changes to the meeting room schedule because of
management meetings on March 12. Temporary room assignments are:

- Morning 1 meetings will take place in rooms 5A and 5B. Please divide the space as needed.

- The marketing group will be meeting in 4B in the Afternoon 1 time slot.

Keep in mind that these rooms are both meeting spaces that have limited capacity, so please
plan accordingly. Meetings not addressed above are canceled. Any questions regarding
meetings or cancellations should be directed to team leads. Meeting notes will be posted
electronically in the usual location for those who are unable to attend.

196. According to the schedule, what is true 199. Who will NOT have a meeting on
about Brenton Solutions? March 12?

(A) Its maximum room capacity is 35. (A) The sales team
(B) It has multiple buildings. (B) The marketing group
(C) It releases room schedules yearly. (C) Management
(D) Its employees meet once a month. (D) Human Resources

197. Why should team leads reply to the 200. What is indicated about employees who
first e-mail? miss a meeting?

(A) To reserve a room (A) They should contact Janet Marten.

(B) To meet with corporate managers (B) They must meet with their team lead.
(C) To get meeting minutes (C) They can access meeting information
(D) To request more staff online.
(D) They can attend a second session in 3B.

198. When will the Corporate Management

visit most likely end?

(A) At 11:45 A.M

(B) At 2:45 P.M
(C) At 4:00 P.M
(D) At 5:00 P.M
 TEST 3

TEST
READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the latte
(A), (B), (C), or (D) on your answer sheet.

101. Gelden Petrochemical exports products to 105. Eun-Yi Roh ------ to assistant deputy
customers ------ the world. attorney after last week’s performance review.
(A) all (A) is promoting
(B) many (B) was promoted
(C) around (C) promotes
(D) except (D) to promote

102. Mr. Daoud is expected to ------ at the 106. Mr. Ling ------ requested funding for the
conference center in Dubai at 11:00 a.m. airport terminal improvements.
(A) get (A) ever
(B) arrive (B) shortly
(C) come (C) yet
(D) travel (D) already

103. The software is easy to learn and 107. The ------ course on coaching is taught by
----- increases employee productivity. Lee Wallis of the Peyton Soccer Club.
(A) great (A) introducer
(B) greater (B) introduce
(C) greatly (C) introducing
(D) greatness (D) introductory

104. The budget will be made ------ on June 9 108. Most of the morning ------ will take place
after a final audit by the finance committee. on the second floor, near the conference
(A) positive registration desk.
(B) ultimate (A) sessions
(C) official (B) conditions
(D) responsible (C) requests
(D) speakers
109. Mr. Tanaka has decided to employ a 115. Renters are most excited about the ------
payroll service because it is becoming too kitchens in the upgraded units.
difficult to manage the payroll accounts ------. (A) renovated
(A) him (B) renovation
(B) he (C) renovate
(C) his (D) renovating
(D) himself

110. Filmmakers must obtain written consent 116. While at Varner Bank, Ms. Uehara had
the opportunity to work ------ many influential
------ use a corporate logo. figures in finance.
(A) in contrast to (A) throughout
(B) in order to (B) where
(C) as a result (C) with
(D) as well (D) despite

111. To satisfy different tastes, we strive to 117. Please print your airline ticket once ------
offer a ------ assortment of brands. of your credit card payment has been received.
(A) broad (A) confirmation
(B) broadly (B) confirmed
(C) broaden (C) confirms
(D) broadness (D) confirm

118. The ------ warehouse on Front Avenue

112. To avoid unexpected ------, ask the hotel
desk clerk to explain which services are has been torn down to make room for new
construction.
complimentary.
(A) terminated
(A) breaks
(B) returns (B) certain
(C) charges (C) destructive
(D) departures (D) abandoned

119. Reviewing architectural plans ------ in

113. Although they usually leave at 6:00 P.M, advance is essential in order to maintain
the employees are ------ in the store preparing
reasonable construction costs.
for tomorrow’s big event. (A) care
(A) almost (B) careful
(B) less
(C) carefully
(C) still
(D) most careful
(D) easily

114. For ------ residents who use street 120. The cost of the final product nearly
parking, permits are available at city hall. doubled ------ a rise in the price of the raw
(A) them materials.
(B) those (A) but
(C) when (B) because of
(D) each (C) whereas
(D) only if
121. A report in the Journal of the Southern 126. A market analysis shows that sales of
Agricultural Society suggests that consumers sports utility vehicles have decreased ------
are increasingly ------ about where their over the past twelve months.
produce is grown. (A) considerably
(A) exceptional (B) durably
(B) essential (C) concisely
(C) concerned (D) expressively
(D) significant
127. Questions ------ reimbursement for travel
122. Luzern Aromatics, Inc., has been a expenses should be directed to the payroll
leading supplier of raw ------ to the fragrance office.
industry for almost 50 years. (A) concern
(A) issues (B) concerns
(B) materials (C) concerned
(C) interests (D) concerning
(D) conditions

123. A student turnout of approximately 85 128. Sakai Trucking hired a software specialist
percent ------ at the upcoming winter. to ------ its delivery scheduling system.
(A) expects (A) notify
(B) is expected (B) pronounce
(C) will expect (C) recruit
(D) are expecting (D) modernize

124. We are proud to announce the opening of 129. Musitto, Inc, has been producing cutting-
our newest restaurant, conveniently located on edge phones with ------ long battery run times.
Beverly Road, ------- Summerdale Park. (A) has increased
(A) opposite (B) increases
(B) between (C) increased
(C) onto (D) increasingly
(D) until

125. Anisk Pharmaceuticals makes every 130. ------ the new bylaws, all employees of
effort ------ the confidentiality of all Lovato Marketing are required to participate in
participants in the clinical study. professional development each year.
(A) to maintain (A) Under
(B) maintains (B) Into
(C) will maintain (C) Behind
(D) is maintaining (D) Toward
 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 131-134 refer to the following invitation.

New Head at Balmer Industries

Balmer Industries, one of the ------ pharmaceutical companies in Switzerland, yesterday announced
131.
the appointment of Li Xia Qiao as its newest CEO. The announcement ------ nearly two months
134.
after Edon Durian, the current head of Balmer, made public that he will retire at the end of the year.

-------. Qiao is well-known in the industry for successfully heading several small pharmaceuticals
134.
companies. The job at Balmer will be the first position she has held at the helm of an international

firm of this size. Qiao, ------- currently resides in Basel, begins working in Zurich on 28 November.
135.

131. 133.
(A) leading (A) The company is currently interviewing for the
(B) determined position.
(C) hopeful (B) A new CEO will be announced in November.
(D) mutual (C) Balmer then plans to move its headquarters to
Basel.
(D) Durian has led the company for seven years.

132. 134.
(A) come (A) whose
(B) comes (B) her
(C) will come (C) who
(D) will have come (D) herself
Question 135- 138 refer to the following hospital discharge card.

Are you an amateur athlete looking for a ------? Get ready for the premier competition of the
135.
year. Test your abilities at the Johannesburg Metropolitan Meet of Champions, ------ athletes
136.
from Randburg, Roodepoort, and Sandton will have a chance to represent their hometowns and

compete for prizes in a variety of sports. The meet will take place in Roodepoort on 30 March.

------. To register, visit jmmchampions.co.za. ------ athletes are not eligible to participate in the
137. 138.
competitions but may register as volunteers for the event.

135. 137.
(A) trainer (A) Tickets are available at all locations.
(B) scholarship (B) It is open to athletes 15 years or older.
(C) teammate (C) Winners will be announced then.
(D) challenge (D) Training is scheduled for the next day.

136. 138.
(A) with (A) Profession
(B) yet (B) Professional
(C) where (C) Professions
(D) along (D) Professionally
Question 139- 142 refer to the following memo.

To: All Alanaga Corporation Employees

From: Corporate Travel Office
Subject: Travel policy update

Over the past year, the Corporate Travel Office has been working hard to save the company money

------ cost-effective travel arrangements. Yesterday we ------ an agreement with the Bellaria taxi
139. 140.
Company. From this point forward, when traveling on official Alanaga business, you are required

to take a Bellaria taxi. ------, Alanaga will receive a large discount from Bellaria for its services.
141.
This arrangement will be used primarily for transportation between branch offices. ------. If you
142.
have a suggestion to make your business travel easier, please call the Corporate Travel Office at

extension 523.

139. 141.
(A) it made (A) If not
(B) by making (B) However
(C) and makes (C) Regardless
(D) the maker of (D) In return

140. 142.
(A) finalized (A) However, it may also be useful for travel to and
(B) canceled from the airport.
(C) highlighted (B) On the other hand, taking a train may be more
(D) considered expensive.
(C) Bellaria taxi Company has been providing
transportation for 25 years.
(D) The Corporate Travel Office has an emergency
phone number.
Question 143-146 refer to the following announcement.

To: [email protected]
From: [email protected]
Date: March 2
Subject: Your job inquiry

Dear Ms. Roux:

Your resume ------ to me by a colleague. ------. We appreciate your interest in

143. 144.
Perilleux Real Estate and will keep your ------ on file in case a full-time position opens
145.
up in the future.

------, would you consider working for us part-time on a special project? Our CEO
146.
needs administrative support on an ambitious advertising campaign. The project should

last until the end of July.

Kindly let me know if this opportunity interests you.

Sincerely,

Joseph Belle, Vice President

Human Resources

143. 145.
(A) to pass on (A) documents
(B) will pass on (B) analysis
(C) is passing on (C) descriptions
(D) was passed on (D) reports

144. 146.
(A) It was nice to meet you at the (A) First of all
networking event. (B) As mentioned
(B) Our firm is now six years old. (C) In the meantime
(C) We are happy to have you as part of our (D) In order that
team.
(D) Unfortunately, we do not have an open
receptionist position.
PART 7

Directions: In this part, you will read a selection of texts, such as magazine and
newspaper articles, e-mails, and instant messages. Each text or set of texts is
followed by several questions. Select the best answer for each question and mark
the letter (A), (B), (C), or (D) on your answer sheet.

Question 147-148 refer to the following instructions.

How to Perform a Global Reset

Resetting your television remote-control device will delete individual settings and restore all
functions to the standard manufacturer settings. To perform a global reset, follow the steps
below.

Step 1
Hold the POWER button down for five seconds and release.

Step 2
Press the right ARROW button. You will hear a short beep.

Step 3
Press CLEAR. The red light at the top should turn off. If it remains lit, press the button again
before proceeding to step 4.

Step 4
Enter your user code. A green light will flash. Indicating that the standard settings are
restored.

If desired, you can now reprogram your remote to customize the settings.

147. What do the instructions explain? 148. According to the instructions, what
(A) How to turn on lights remotely step might need to be repeated?
(B) How to remove customized settings (A) Step 1
(C) How to order additional television (B) Step 2
channels (C) Step 3
(D) How to improve picture quality (D) Step 4
Question 149-150 refer to the following directory.

Welcome to

Moon Bay Department Store

Please use this temporary directory to navigate our store while it is under renovation.
We are expanding Level 2, which previously held our shoe department, in order to
build a food court for our valued customers.

Level 1
Electronics and Technology
Home Furnishings

Level 2
Closed for Renovations until June 4

Level 3
Children's Clothing
Athletic Equipment

Level 4
Women's Clothing
Men's Clothing
Shoes

149. Why is the store under renovation? 150. Where are exercise machines most likely
(A) To recognize a clothing department located?
(B) To expand a shoe department (A) On Level 1
(C) To create an eating area (B) On Level 2
(D) To add extra dressing rooms (C) On Level 3
(D) On Level 4
Question 151-152 refer to the following chain of text messages.

Noelle, 10:45 A.M

Hi, Roberto. I just got to my hotel from the airport but
can’t find the number for PXY Enterprises. Do you
have it? I need to confirm today’s client meeting.

Roberto, 10:49 A.M

1-212-555-0158. Also, I talked to Marcia in finance
She said she hasn’t seen the report from your last trip.

Noelle, 11:02 A.M

Oh, that. I’ll bring it to her when I get back tomorrow.
Thanks for the reminder.

Roberto, 11:11 A.M

OK, see you soon!

151. Who is Roberto? 152. At 10:49 A.M, what does Roberto most
(A) A co-worker of Noelle’s likely mean when he writes, “she hasn’t
(B) A financial consultant seen the report from your last trip”?
(C) An employee of PXY Enterprises (A) Marcia has been out of the office.
(D) A travel agent (B) The report got lost.
(C) Marcia will finish the report.
(D) The report is late.
Question 153-155 refer to the following advertisement.

Excelsior Style — Your First Name in Fashion!

For a short time only, receive up to 50 percent off on all purchases!

Offer valid through May 31

Excelsiorstyle.com is your go-to Web fashion hub with thousands of items of

women's and children's apparel. Browse our site for the newest styles in coats
and jackets, dresses, tops, skirts, swimwear, sleepwear, shoes, and accessories.

Plus, we now offer fashions for your home through our brand-new line of interior
decoration products! Visit Excelsiorstyle.com now to find the latest in home
decor.

Take advantage of our long-standing policy of free delivery for purchases over
$75.00.

153. What is being advertised? 155. What is available for the first time?

(A) A department store’s new name (A) Footwear

(B) A recently upgraded Web site (B) Home-decorating items
(C) A discount on online purchases (C) Outerwear
(D) A change to shipping policy (D) Children’s clothing

154. Based on the advertisement, what will

happen on June 1?

(A) Customers will pay regular prices.

(B) A children’s department will open.
(C) Purchases will be eligible for a free gift.
(D) All shipping costs will be discounted.
Question 156- 158 refer to the following advertisement.

ARTISTICS, INC., GRAND OPENING!

Artistics, Inc. is proud to announce that our store has reopened at a new location, 2416
Whalley Avenue. We will continue to specialize in business cards, flyers, posters, menus,
catalogs, and other promotional materials. In addition, our bigger space now allows us to
offer the services of an expanded team of graphic designers who can work with you to
conceptualize and design your product in order to achieve maximum visual appeal.

We invite you to visit our store and take a look at hundreds of sample cards, mailers, and
brochures, all of which can be customized for your specific products or services. If you
make a purchase of $200 or more in printing services in the month of April, you will
receive a complimentary 100-count box of business cards (a $25 value).

Artistics, Inc.
2416 Whalley Avenue
Cairns4870
Telephone 617 4041 656

156. What type of business is Artistics,Inc? 158. What is offered with a purchase of
(A) A printing company $200 or more?
(B) An art gallery (A) Free shipping
(C) A Web site design firm (B) A set of business cards
(D) An employment agency (C) A $25 gift card
(D) A box of brochures

157. What is indicated about Artistics, Inc?

(A) It now has multiple locations.
(B) It has hired additional staff.
(C) It is expanding its online services.
(D) It is open seven days a week.
Question 159-160 refer to the following guest memo.

MEMO

From: Harumi Ohta, Kitchen Manager

To: All Staff

It is essential that all food handlers practice good

personal hygiene throughout the year, but it is
especially important during the upcoming cold and
flu season. Viruses can be carried on hands, linger
on work surfaces such as countertops and cutting
boards, and find their way onto utensils and plates.
Therefore, all employees who work with food must
wash their hands before handling any food or
utensils used in the preparation or delivery of food.
Instructions on the proper method for washing your
hands are posted at the entrance to the kitchen, in
the restrooms, and in the meeting room next to the
lobby. Please follow them diligently.

Harumi

159. What is the memo about? 160. What items are most likely mentioned in
(A) Treating a common illness the posted instructions?
(B) Following a safety practice (A) Soap and water
(C) Reviewing a sick-leave policy (B) Milk and cheese
(D) Using new kitchen equipment (C) Forks and plates
(D) Ovens and refrigerators
Question 161-163 refer to the following survey.

Savatrix Professional Workshops

Feedback Form
Workshop# 4: Strategies for Effective Meetings
Attendee name: Monica Montero
Please select up to three factors that were most important in your decision to attend this
workshop.
Facilitators of workshop [] Cost [x]
Date and time of workshop [] Length of workshop []
Workshop topic [x] Other []

Please indicate whether or not you agree with the following statements.
Yes No
The facilitators presented information in a compelling manner. [x] []
The facilitators seemed knowledgeable about the topic. [x] []
The facilitators proceeded at a good pace. [ ] [x]
The knowledge and skills I gained will be useful at my job. [x] []
I would consider attending other workshops offered by these facilitators. [x] []
I would recommend this workshop to my colleagues. [x] []

Please indicate other comments and suggestions below.

While the material presented was helpful. I felt that one day was not enough time to thoroughly
cover the presenters' topics. Also, I would be interested in a future workshop that addresses time
management

161. What is indicated about the workshop? 163. What did Ms. Montero believe needed
(A) It was the fourth in series. improvement?
(B) It was expensive. (A) The workshop location
(C) It was crowded. (B) The workshop materials
(D) It was held in Ms. Montero’s office. (C) The length of the workshop
(D) The cost of the workshop

162. What is suggested about Ms. Montero?

(A) She is an employee at Savatrix Professional
Workshops.
(B) She has signed up for another workshop.
(C) She was familiar with the presenters before
attending the event.
(D) She wants to have meetings that are more
productive.
Questions 164-167 refer to the following online chat discussion.

Ann Novak [1:31 P.M.]

Hello, everyone. Last week when we met, I asked you to come up with strategies to bring
attention to the community garden program. Does anyone have progress to report?
Jay Goodwin [1:32 P.M.]
I reached out to Stuart Chan of City Wide Now, the local newspaper. You probably know his
"City Living" column.
Mike Louden [1:33 P.M.]
The one that runs on Mondays? I never miss it!

Jay Goodwin [1:34 P.M.]

He has a large online following, too. He'd like to interview me for an upcoming issue. So that's
happening next week.
Ann Novak [1:34 P.M.]
Wonderful. Will you talk about the community garden in general?

Jay Goodwin [1:35 P.M.]

I explained to Stuart that we are surveying members of the garden about issues, regarding access
to water. So he wants to focus on that.
Mike Louden [1:36 P.M.]
Lori and I are writing up the survey results. Ann. I'm getting ready to send you a draft. As soon
as you have approved it, I can post it on our Web site.

Ann Novak [1:37 P.M.]

OK. I'll look it over this afternoon.

164. What is indicated about Ms. Novak? 166. At 1:33 P.M, what does Mr. louden most
(A) She missed last week’s meeting. likely mean when he writes, “I never miss it”?
(B) She has just returned from a trip. (A) He enjoys participating in community
(C) She does not like Mr. Goodwin’s idea. activities.
(D) She gave her colleagues an assignment. (B) He always meets project deadlines.
(C) He subscribes to City Wide Now.
(D) He reads a column regularly.

165. Who is Mr. Chan? 167. What does Mr. Louden indicate he will do?
(A) A city official (A) Conduct a survey
(B) A local reporter (B) Post a document online
(C) A job candidate (C) Prepare interview questions
(D) An expert gardener (D) Help improve access to water
Questions 168-171 refer to the following notice.

MEMO

From: Daniel Horge, Manager

To: All employees
Date: June 1
Re: Staffing

Nancy Wollowitz, the front desk receptionist, will be taking a two-week vacation
from June 7 to June 21. ---[1]---. A temporary worker has been hired from a
placement agency to fill in for her during this time. ---[2]---. He will take over most
of her usual duties, including answering the phone, scheduling hair appointments,
and checking clients in and out of the facility. Please introduce yourself to Mr. Sans
and make yourself available should he have any questions. ---[3]---.

Additionally, please make sure that you submit your timesheet by June 5. Ms.
Wollowitz will send in payroll information before she leaves, so your payment will
be deposited into your account on the normal payday of June 14. This is important
because Mr. Sans will not be trained to use our payroll software.
---[4]---.

If you have questions regarding this matter, please contact Ms. Wollowitz before
June 7 or me after that date, and we will be happy to help you.

168. Where do the recipients of the memo most likely 170. By when should employees submit
work? their hours?
(A) At a job placement agency (A) June 1
(B) At an accounting firm (B) June 5
(C) At a hair salon (C) June 7
(D) At a doctor's office (D) June 14

169. What is indicated about Ms. Wollowitz? 171. In which of the positions marked
(A) She is retiring. (1), (2), (3], and [4] does the following
(B) She found a new job. sentence best belong?
(C) She is taking some time off. "His name is Michael Sans."
(D) She is Mr. Horge's supervisor. (A) [1]
(B) [2]
(C) [3]
(D) [4]
Question 172-175 refer to the following article.

Nairobi, January 22 – Accord Airlines Airfares are not expected to change

Chief Executive Officer Pramod Gupta immediately either, although Accord
announced on Monday that his company has spokesperson Amina Odoyo said that “This
purchased Glade Airways. Accord is will be the first aspect of the merger to be
headquartered in Mumbai, India, and the addressed.” She hastened to add, however,
purchase is expected to double the size of that there would be “no problem” for
the airline and extend its reach into new customers who have already booked a flight.
markets. Most of Accord’s routes are to “Tickets that have already been purchased for
cities in Asia, Great Britain, and the United either airline will be honored”, she said.
States. Glade’s head office is in Nairobi, and
from its East African base the airline flies to Flight attendants and pilots for both
countries throughout the rest of Africa. airlines were pleased by the purchase. “I hope
I will be able to fly to Nairobi”, said Shiv
Representatives of the two airlines said Parida, a pilot who has worked for Accord for
customers would not notice many six years. “I’ve been flying the same route for
immediate changes. There are no plans yet about four years,” he noted, “and expanding
to paint the airplanes or redecorate the into new areas should help Accord grow,
interiors. Each airline will keep its own Web which means more opportunities for me. I
site, baggage fees, and frequent-flyer have always wanted to visit Africa.”
programs for at least the next six months.
172. What is the purpose of the article? 174. The word “honored” in paragraph 3,
(A) To profile a company’s new chief executive line 10 is closest in meaning to?
officer (A) rewarded
(B) To compare airports in different cities (B) accepted
(C) To publicize the merger of two companies (C) refunded
(D) To announce the upcoming renovation of an (D) offered
airport

173. What does Ms. Odoyo suggest about tickets? 175. What is indicated about Mr. Parida?
(A) Tickets purchases six months in advance will (A) He is eager to fly new routes.
receive a discount. (B) He is a frequent visitor to Africa.
(B) More tickets will become available for (C) He was hired four years ago.
purchase online. (D) He is planning to relocate.
(C) Some tickets may not be transferable.
(D) Tickets prices may change in the future.
Question 176-180 refer to the following e-mail and package details.

From: Hitomi Suzuki < [email protected]>

To: Priya Kulkarni < [email protected]>

Subject: Multiconnect Communications

Date: 10 October

Thank you for taking the time last week to introduce Multiconnect Communications and
for speaking to me about your business phone and Internet bundle packaged. As I
mentioned, we are not seeking Internet services as part of a combined package, as we
have a five-year contract with Colbert Wireless that is currently only in its third year.
After careful consideration, though, we have decided to transfer from Duostar to a new
provider for our phone systems.

I have outlined our specific phone needs. The service should not exceed HK$6,000
monthly. There will be twenty phones at our central location, and each phone should have
call-transferring, call-forwarding, and phone-conferencing capabilities. The service
should also include voicemail with personalized password access and the ability to queue
up to thirty voicemails per phone number. Please send the information in an attachment
to your e-mail. I look forward to hearing from you soon.

Sincerely,
Hitomi Suzuki
Wattle Financial

Multiconnect Communications-Package Details

Pricing and availability are subject to change. All prices include installation and regular
maintenance as well as taxes and fees. Please contact your sales representative for
information on current discounts. Your sales representative is Priya Kulkarni,
(852) 5555-0183 ext.15.

Plan Business Business Business Business

Plus Premiere Excel Premium
Monthly fee HK$1,500 HK$3,000 HK$5,500 HK$7,500
Number of phone lines up to 5 up to 10 up to 20 up to 30
Call forwarding/ transferring included included included
Phone conferencing included included included
Voicemails per line up to 20 up to 25 up to 35 up to 50
176. What is the purpose of the e-mail? 179. What package meets all of the
(A) To supply information about Internet requirements specified by Ms. Suzuki?
providers (A) Business Plus
(B) To request further information on phone (B) Business Premiere
packages (C) Business Excel
(C) To describe a new phone package being (D) Business Premium
offered
(D) To offer a discount on communications
technology

177. What is the true about Wattle Financial? 180. What is NOT included in the package
(A) It does not currently use a business prices that are listed in the table?
Internet provider. (A) Applicable discounts
(B) It is interested in a bundle package for (B) Telephone taxes
its service. (C) Service charges
(C) It is currently contracted to Colbert (D) Installation costs
Wireless for phone services.
(D) It has not previously worked with
Multiconnect Communications.

178. In the e-mail, the word “consideration”

in paragraph 1, line 5, is closest in meaning
to
(A) payment
(B) deliberation
(C) application
(D) commitment
Question 181-185 refer to the following e-mails.

From: Albert Nguyen <[email protected]>

To: Janna Zhuowshy <[email protected]>
Subject: A new client
Date: April 12

Good afternoon, Mr. Nguyen:

Once again, it has been a pleasure working with you and the entire Wantamayo Lodge staff.
My clients greatly enjoyed the rain forest tour. The couple who stayed in the South
Bungalow commented that the room's view of the tropical garden was breathtaking.
I would now like to place a reservation for a new client, Robert Vasquez. Please make the
following arrangements for Mr. Vasquez and his guest.
Arrival: May 5 (airport shuttle service requested)
Departure: May 8 (airport shuttle service requested)
Room type: Double occupancy
Tour type: Guided rain forest tour (6-hour hour)

Flight information:
AirPars Flight 178 from Buenos Aires arriving at 2:50 p.m. May 5
AirPars Flight 152 to Buenos Aires departing at 11:00 a.m. May 8

Thank you again for the high level of attention you show to my clients.
Janna Zhukuwsky
Travel Associate, Melodias Travel

To: Janna Zhuowshy <[email protected]>

From: Albert Nguyen <[email protected]>
Subject: Vasquez Reservation
Date: April 13

Ms. Zhukowsky,
Thank you for your e-mail and for sharing the positive feedback from your clients.
Here are the details regarding the reservation for Mr. Vasquez. Please note that we had
limited availability. The room we reserved for him is slightly more expensive than others,
but the only other rooms available were single rooms.
Check-in date: May 5
Check-out date: May 8
Room: South Bungalow
Price: $145 USD/night Total: $435 USD (excluding tax)
Tour type: Guided Rain Forest Tour; May 6, 8:00 A.M to 2:00 P.M
Tour fee: $95 USD
Note: Transportation between the airport and the lodge has been arranged. The bill must
be settled in full by May 2.
We appreciate the business relationship we have with Melodias Travel. If you have any
questions or concerns, please feel free to contact me.
Albert Nguyen
Guest Services, Wantamayo Lodge
181. Why did Ms. Zhukowsky write to Mr. 184. What is indicated about Mr. Vasquez?
Nguyen? (A) He has visited Wantamayo Lodge on a
(A) To suggest a new tour destination previous occasion.
(B) To request flight information (B) He will stay in a room overlooking a
(C) To assist a client garden.
(D) To revise an itinerary (C) He has traveled with Mr. Nguyen.
(D) He plans to travel alone.

182. What is suggested about Melodias 185. By when does Mr. Nguyen expect
Travel? payment?
(A) It has done business with Wantamayo (A) April 13
Lodge in the past. (B) May 2
(B) It specializes in rain forest destinations. (C) May 5
(C) It is located near Wantamayo Lodge. (D) May 8
(D) It is owned by Ms. Zhukowsky.

183. What does Mr. Vasquez request?

(A) A frequent customer discount
(B) A confirmation of his reservation
(C) A meal plan
(D) A transportation service
Questions 186-190 refer to the following Web page and e-mails.

http://www.presnellcleaning.com

PRESNELL CLEANING
171 Voyager Street, Minneapolis, MN 55401

About Us Home Testimonials Contact Us Rates

Presnell Cleaning offers comprehensive cleaning services that cater to both domestic and
commercial clientele. For more than 20 years we have provided exceptional service at competitive
prices.

In addition to all regular services, we also offer a specialized cleaning service that uses all-natural,
odor-free cleaning techniques as well as products designed for allergen reduction.

Clients can select weekly, twice-monthly, or monthly services. Our cleaners arrive on time and
finish on time. We offer a money-back guarantee if you are not completely satisfied.

Contact us to schedule a free on-site cleaning assessment and estimate. Call 1-612-555-0108 or
visit our Web site at www.presnellcleaning.com. Be sure to visit our testimonials page to read
what our many satisfied customers have to say.

To: [email protected]
From: [email protected]
Re: Cleaning service
Date: August 13

To Whom It May Concern:

I hired Presnell Cleaning to clean my company's offices. From your advertisement and
especially from your customers' recommendations on your Web site, I expected to be
completely satisfied with your services. Unfortunately, that was not the case. I requested your
specialized service, but your cleaners did not provide that service. Clearly something went
wrong. I am considering canceling the next scheduled visit.

Deborah Coe
Ashbach Design
 To: [email protected]
From: [email protected]
Date: August 16
Subject: Cleaning on August 11

Dear Ms. Coe:

We were very sorry to hear that you weren't happy with the service we provided. We
are training several new cleaning staff members and they did not follow the correct
cleaning plan. We promise you that we will do better to ensure that their work is
properly conducted and inspected in the future.

We would like another opportunity to clean your offices on August 18, at no charge.
If the cleaning doesn't meet your standards, we will honor our guarantee. Please let
me know if this is acceptable.

Sincerely,

Patrick Medford
Presnell Cleaning Customer Service Representative

186. What is indicated about Presnell 189. Why did Ms. Coe write to complain?
Cleaning? (A) The office floors were not waxed,
(A) It is a new business. (B) The office kitchen was not sterilized.
(B) It offers daily cleaning services. (C) The cleaners did not shampoo the
(C) It provides complimentary evaluations. carpets.
(D) It recently added home-cleaning services. (D) The cleaners did not use natural
products.

187. What is suggested about Ms. Coe? 190. What does Mr. Medford offer to do if
(A) She researched other cleaners before Ms. Coe is not satisfied after August 18?
contacting Presnell Cleaning. (A) Refund her money
(B) She was referred to Presnell Cleaning by (B) Create a new cleaning plan
a friend. (C) Send different cleaning staff members
(C) She is interested in applying for a position (D) Provide a discount on future cleaning
with Presnell Cleaning. services
(D) She read online testimonials prior to
hiring Presnell Cleaning.

188. In the first e-mail, the word "case" in

paragraph 1, line 3, is closest in meaning to
(A) project
(B) example
(C) situation
(D) container
Question 191-195 refer to the following invitation, brochure, and e-mail.

Creative Tech Conference

Join us for the Tenth Annual Creative Tech Conference. Explore the latest
technologies with the top innovators in their fields. Enjoy a full day of
presentations, workshops, discussions, and exhibitions, culminating with a
keynote address by Ayana Gonzalex, the founder of Grutenhur Tech.

May 12,9 A.M- 6 P.M

Bondal University
22 Markus Street
Ione, California

Purchase tickets online at www.creativetechcon.com/tickets

Interested in being a sponsor? See the attached sponsor benefits brochure.

Creative Tech Conference

Sponsor Benefits

We couldn’t run the creative Tech Conference without the help of sponsors. In
addition to supporting entrepreneurs and innovators, sponsorship is a great way to
get the name of your business out to our 500+ attendees in various tech fields.
See below for sponsorship levels.

Innovator- $5,000
• Your company’s logo on a large banner displayed during the keynote address
• Free four-hour exhibition booth
• Your company’s logo featured on our Web site and conference program
• Half-price tickets for all employees that attend the conference

Creator- $3,000
• Your company’s logo on a large banner displayed during the final reception
• Free four-hour exhibitor booth
• Your company’s logo featured on our Web site and conference program

Entrepreneur- $2,000
• Your company’s logo featured on our Web site and conference program
• Free four-hour exhibitor booth

Patron- $1,000
• Your company’s logo featured on our Web site and conference program
Please contact [email protected] for more information.
 Email

To: All Orlavel Analytics Staff

From: Edsel Skyers

Subject: Creative Tech Conference

Date: May 2

Dear Staff,

I hope you will attend the Creative Tech Conference on May 12. It is
taking place nearby at Bondal University. I have gone the past two years,
and it is a great way to network and stay informed about the newest trends
in our field. And because we are a sponsor of the event, our employees
receive a discount on tickets. Plus, as some of you many know, the keynote
speaker is a former employee! Let me know if you have any questions.

Edsel Skyers
Product Development Director
Orlavel Analytics

191. What does the invitation state about the 193. Why did Mr. Skyers write the e-mail?
Creative Tech Conference? (A) To introduce his staff to a new employee
(A) It is organized by university professors. (B) To encourage his staff to attend an event
(B) University students can request free tickets. (C) To tell his staff about new technology
(C) It is a one-day conference. (D) To announce a research partnership with a
(D) This is the first year the conference will take university
place.

192. According to the brochure, what is a 194. What is indicated about Ms. Gonzalez?
benefit of sponsoring the conference?
(A) She is a sponsor of the Creative Tech
(A) Sponsors can give a presentation at the Conference.
conference. (B) She lives in lone, California.
(B) Sponsors are invited to a special reception. (C) She opened a business 10 years ago.
(C) Sponsors can advertise their business to (D) She previously worked for Orlavel
potential customers. Analytics.
(D) Sponsors get free product samples.

195. What type of sponsor is Orlavel Analytics?

(A) Innovator
(B) Creator
(C) Entrepreneur
(D) Patron
Questions 196-200 refer to the following Web page, letter, and schedule.

https://www.positivohealth.com

Positivo Health Community

Welcome Membership Services Locations

Positive Health Community offers four types of gym memberships. All memberships
include access to exercise machines, basketball and tennis courts, and group exercise
classes in all five of our Davenport locations. Additionally, each new member receives
one free personal-training session.

Single ($35/month)
This membership includes basic access to our gym locations as described above.

Household ($30/month per person)

This membership includes basic access to our gym locations at a discounted rate for
families of two or more individuals who join together.

Executive ($60/month)
In addition to basic access to our gym locations, executive membership includes access
to our swimming pools and saunas.

Student ($25/month)
This membership offers basic access to our gym locations to local Provost University
students who present valid student identification.

February 28

Dear Ron Mapleton,

Thank you for making Positivo Health Community a part of your total-body health
program. It was so nice to meet you and your family when I showed you around our
Davenport Central location in December.

We noticed that you have not yet taken advantage of your free hour of personal training.
Each person on your account is entitled to one free session, but this perk expires three
months after your contract is signed. Next week, the week of March 4, is the last week
you will be able to use your free sessions.

Please contact us today to schedule your personal-training sessions! As a reminder, we

offer one-on-one training for power yoga, Pilates, weight training, and power lifting. If
you should choose to make personal training a regular part of your fitness routine,
packages start at only $70 per month in addition to your monthly membership dues.

Your partner in health,

Janie Park
Janie Park, Membership Manager
 Personal-Training Schedule for Next Week
March 4-8
Employee: Kevin Pinto
Location: Davenport Central

Monday Tuesday Wednesday Thursday Friday

8:00 A.M Stacey Lin Ron Mapleton Kim Dobbs
Power Yoga Power Yoga Weight Training
9:00 A.M Pilar
Hernandez
Weight Training
10:00 A.M Jean-Luc Curran
Power Lifting
11:00 A.M Jaylon Hill
Power Yoga

196. What is indicated about Positivo Health 199. In the letter, the word "packages" in
Community? paragraph 3, line 3, is closest in meaning to
(A) It offers swimming lessons. (A) gifts
(B) Its members can use multiple facilities. (B) boxes
(C) Most of its members are students. (C) products
(D) All new members receive discounts. (D) plans

197. What type of membership does Mr. 200. What is probably true about Mr. Pinto?
Mapleton most likely have? (A) He does not work on Fridays.
(A) Single (B) He primarily teaches power lifting.
(B) Household (C) He has not trained Mr. Mapleton before.
(C) Executive (D) He has requested a change to his schedule.
(D) Student

198. What is indicated about Ms. Park?

(A) She is a personal trainer.
(B) She started her job in December.
(C) She creates weekly schedules for gym
employees.
(D) She gave Mr. Mapleton a tour of the gym.
 TEST 4

TEST
READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the latte
(A), (B), (C), or (D) on your answer sheet.

101. The Telra Corporation complies with all 105. Our programmers have benefited from the
local and national -------. rigorous ------- required by the company.
(A) regulate (A) trainee
(B) regulated (B) trains
(C) regulatory (C) training
(D) regulations (D) trained

102. If you are not satisfied with your purchases 106. A recent ------- of restaurants across the
------ CXT Electronics, return it within 30 days nation suggests that people are dining out much
for a full refund. more frequently.
(A) to (A) collection
(B) out (B) cuisine
(C) from (C) survey
(D) along (D) supply

103. Ms. Anderson has just received her 107. During the summer, the Clayburgh Museum
invitation, so we cannot yet confirm whether ------ its hours until 10:00 P.M on the weekend.
------ will attend the end-of-year banquet. (A) extends
(A) she (B) extending
(B) her (C) extensions
(C) hers (D) extendable
(D) herself

104. As part of the writing workshop, 108. Corvo Graphic Designs will help us to create
participants will read their compositions ------ to a ------ logo for our newly formed company.
the group. (A) suited
(A) throughout (B) suitability
(B) aloud (C) suitably
(C) meanwhile (D) suitable
(D) significantly
109. Atlas Printing ------- can accommodate large 115. Please place all orders for new office
orders within 24 hours. furniture ------- February 17.
(A) general (A) despite
(B) generalize (B) before
(C) generalized (C) inside
(D) generally (D) when

110. For his contributions to the information 116. Tour participants must be on time as the bus
technology team ------ the past year, Mr. Soto has will depart ------ at 8:00 A.M. tomorrow.
received an award. (A) promptly
(A) below (B) formerly
(B) throughout (C) frequently
(C) opposite (D) annually
(D) without

111. Mr. Shim has decided that her will present 117. Two candidates were recently interviewed for
the figures to the board of trustees ------- rather the marketing position, and ------- were
than appoint someone else to do it. impressive.
(A) his (A) some
(B) himself (B) both
(C) him (C) any
(D) he (D) either

118. If Mr. Itoh is unable to attend the conference in

112. ------- he arrived in Indonesia, risk analyst
Indonesia next July, then Ms. Gruber will speak in
Hoi-Tung Lai has been assessing the spending of
Jakarta’s middle class. his -------.
(A) While (A) place
(B) During (B) purpose
(C) concern
(C) Since
(D) permission
(D) For

113. Robert Lum is one of the most------- leaders 119. We have simplified the bill-paying feature on
in the import-export business. our secure Web site ------- convenience.
(A) persuasive (A) above all
(B) persuade (B) with some
(C) persuasively (C) for your
(D) persuades (D) by its

114. Compared with other dairy products, yogurt 120. The rebate offered by Genton Vitamins will
has remained ------ inexpensive. expire ------- six months.
(A) thoroughly (A) among
(B) relatively (B) within
(C) early (C) except
(D) minimally (D) besides
121. Until the telephone system is repaired, 126. ------ entering the aircraft, passengers must
callers may experience delays of ten minutes present a boarding pass to the gate attendant.
or ------. (A) Before
(A) length (B) Aboard
(B) lengthily (C) Whereas
(C) longest (D) Between
(D) longer

122. Ms. Nguyen is assigned to oversee ------ 127. The price quoted by the movers is only
television advertising campaigns. an ------ cost and is subject to change.
(A) indefinite (A) approximately
(B) deliberate (B) approximate
(C) compound (C) approximating
(D) multiple (D) approximation

123. ------ its electronic publishing devision lost 128. If orders ------ at the current pace all summer,
money last year, Gwangmyeong Press expect it Turramurra Luggage Company will meet its sales
to earn a profit this year. goal one month early.
(A) Although (A) receive
(B) As soon as (B) are received
(C) When (C) will receive
(D) Owing to (D) will be receiving

124. Since Alfonso Bastian is such a great ------- 129. Mr. Mehretu will discuss the ------ of the new
to the company, he was promoted to division payroll policy at the company meeting tomorrow.
manager. (A) specifics
(A) asset (B) specifically
(B) order (C) specifies
(C) application (D) specific
(D) opportunity

125. The city ------- that all buildings pass an 130. The contract must be signed------- the
inspection does not apply to historic landmarks. opening of formal discussions.
(A) require (A) in order to
(B) requires (B) prior to
(C) required (C) except for
(D) requirement (D) on top of
 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 131-133 refer to the following advertisement.

Book Your Stay at the Saldon Hotel Today!

The beautiful Saldon Hotel offers comfortable accommodations in a relaxed setting, just minutes from

some of Reston Bay’s best beaches. Here, you can enjoy fine dining, beautiful scenery, and lavish

entertainment. What’s more, reserving a room at the Saldon Hotel has never been easier. ------- visit us
131.
online at www.saldon.org, click “Book My Room,” and follow the instructions provided on the Web

site. -------, you may call us at (834) 555-0342. For the summer months, we highly ------- the
132. 133.
reservations be made well in advance to ensure room or suite availability. Our room rates are also

posted online, along with descriptions of the sports and entertainment activities offered to guests at no

additional charge. ------.

134.

131. 133.
(A) Partly (A) will recommend
(B) Evenly (B) recommend
(C) Clearly (C) recommended
(D) Simply (D) had recommended

132. 134.
(A) Alternatively (A) We hope you will come and stay with us, and we look
(B) Consequently forward to serving you.
(C) By chance (B) We offer unique amenities and community features you
(D) For instance just can't find anywhere else.
(C) Thank you for your consideration.
(D) Finding a perfecr room is easier than you think.
Question 135- 138 refer to the following e-mail.

From: Felizia Wolfmeier

To: Ji Hyun Park
Date: May 18
Subject: Your feedback

Dear Ms. Park:

Thank you for contacting Felizia's Bakery with your -------. We are ------ to inform you
135. 136.
that your idea, cinnamon mango cupcakes, will be added to our menu next month.

We would like to thank you by offering you a complimentary half-dozen cupcakes in the

flavor of your choice. To ------ your gift, simply take this message with you the next time
137.
you visit Feiizia's Bakery.

-------. We look forward to seeing you soon.

138.

Sincerely,

Felizia Wolfmeier, Owner

Felizia's Bakery

135. 137.
(A) suggestion (A) return
(B) requirement (B) exchange
(C) complaint (C) receive
(D) concern (D) display

136. 138.
(A) delight (A) It is fortunate that we have the item in
(B) delighted stock.
(C) delightful (B) We hope you enjoy this token of our
(D) delights appreciation.
(C) Please contact us with the requested
information.
(D) Gift receipts do not contain prices.
Question 139- 142 refer to the following review.

There are hundreds of books about starting small companies. -------, there are only a few that
139.
are truly comprehensive. ------. Start-Up Essentials from A to Z offers practical advice for the
140.
person who has a great idea but who does not ------- have the requisite knowledge or
141.
experience to get a company off the ground. Cartwright discusses a range of topics, including

how to create clear ------- plans, in a style that is sure to attract investors.
142.

139. 141.
(A) Likewise (A) necessity
(B) However (B) necessities
(C) Therefore (C) necessary
(D) Specifically (D) necessarily

140. 142.
(A) One of these is a book by Australian (A) lesson
entrepreneur Mark Cartwright. (B) treatment
(B) There are lots of issues and decisions to work (C) business
through in your business. (D) recovery
(C) There are many best-selling business books on
the market.
(D) Be sure to get professional advice
before starting your own business.
Question 143-146 refer to the following notice

Pro Unis is now hiring for positions in our production, human resources, and accounting

departments. As one of the region’s largest employers, Pro Unis ------- workforces with uniforms
143.
for over 70 years. Since our founding, Pro Unis has been committed to employee retention and ------.
144.
We offer competitive wages, job training, and regular opportunities for promotion. To learn more

about -------, visit prounis.com/careers. Interested job-seekers will be directed to fill out an online
145.
application and upload a résumé. -------.
146.

143. 145.
(A) outfitted (A) issues
(B) will outfit (B) events
(C) is outfitting (C) openings
(D) has been outfitting (D) investments

144. 146.
(A) advanced (A) They must also pass a background
(B) an advance check to be eligible for employment.
(C) they advance (B) Let Pro Unis design work uniforms
(D) advancement for your company.
(C) You can now follow us on social
media.
(D) We recently hired a new director of
human resources.
PART 7

Directions: In this part, you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several questions.
Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer
sheet.

Question 147-148 refer to the following invoice.

Sun and Moon Textiles

2-10-28 Ginza
Chuo-ku, Tokyo 104-0061
Phone: (03) 5555-0083
E-mail: [email protected]

Sold To: Ship to :

Interior Design Manhattan Interior Designs Manhattan Warehouse
39 E 40th St, 500 Canal Boulevard #150
New York, NY 10016 New York, NY 10013

Invoice #: 51001002 Order Date: 3 December

Invoice Date: 5 December Export Date: 10 December
Delivery Type: Express Air Expected Delivery Date: 15 December

Product Description Product Number Quantity Unit Cost Total

“Slumber” Comforter 00112 30 $65.00 USD $1,950.00 USD
“Slumber” Pillowcase Set 00113 30 $25.00 USD $ 750.00 USD
(2 cases per set)
International Shipping Invoice Shipping $ 523.00 USD
Total $3,223.00 USD

147. When is the purchase scheduled to arrive? 148. What is indicated on the invoice?
(A) On December 3 (A) The order was placed online.
(B) On December 5 (B) Payment will be due on delivery.
(C) On December 10 (C) Charges have been added for shipping.
(D) On December 15 (D) The products will be delivered to
multiple locations.
Question 149-150 refer to the following e-mail.

E-mail
To: Administrative Staff
From: Junpei Hamano
Date: August 8
Subject: Employee Data

As you read in yesterday's company-wide memo, the system for storing employee records
has recently been updated. All employees must submit their most recent résumé to
[email protected]. In addition, administrative staff will soon receive a mandatory
questionnaire seeking information on technical skills, including:

• Words-per-minute keyboarding skills

• Software skills, such as spreadsheet creation, word processing, and database management

If you do not know your typing speed and need to take a timed test, please contact Amy
Seidel at extension 711.

Sincerely,

Junpei Hamano
Administrative Manager
Okamin Imports Ltd.

149. What is one purpose of the e-mail? 150. According to the e-mail, why should an
(A) To describe the reorganization of a employee contact Ms. Seidel?
department (A) To report computer problems
(B) To introduce new employees (B) To request a skill evaluation
(C) To announce technical training sessions (C) To inquire about job openings
(D) To provide information about new (D) To make an appointment with a senior
requirements manager
Question 151-152 refer to the following advertisement.

Copycentric-for All Your Printing and Copying Needs

Now offering:
• Printing of large posters
• Printing of digital photographs in a variety of formats
• Professional copying of documents, with binding available
• 24-hour service available at our new Taylor Street location
Visit our Web site at www.copycentric.com for information on our
five locations. We guarantee low prices and offer delivery on bulk
orders.

151. What is indicated about Copycentric? 152. What does Copycentric offer?
(A) It sells copy machines. (A) Nighttime hours at all locations
(B) It has opened a new store. (B) Digital-photography classes
(C) It only provides black-and-white (C) Professional editing service
copying. (D) Delivery service for large orders
(D) It has been in business for five years.
Question 153-154 refer to the following text-message chain.

David Lee 10:01 A.M.

Hi Sylvia. Can you cover my 1:30 shift this afternoon? I'm scheduled to work at the
concession stand.

Sylvia Ritter 10:02 A.M.

Not a problem. Are you feeling ill?

David Lee 10:05 A.M.

I'm fine. I'm on my way back from Boston, and my car broke down a couple of hours
ago. I'm at the garage right now. Thanks for covering for me! I will gladly return the
favor.

Sylvia Ritter 10:08 A.M.

Sorry to hear about your car! So would you be available to work my evening shift at
the box office next Tuesday? I'll be hosting a friend visiting from Canada that day.

David Lee 10:09 A.M.

I'd be happy to. I'll talk with you soon.

153. Where do Mr. Lee and Ms. Ritter most 154. At 10:09 A.M, what does Mr. Lee mean
likely work? when he writes, “I’d be happy to”?

(A) At a café (A) He is able to take Ms. Ritter’s shift.

(B) At a theater (B) He will pay the repair bill.
(C) At a travel agency (C) He can meet with Ms. Ritter at 1:30.
(D) At an auto repair shop (D) He will approve a request for time off.
Question 155- 157 refer to the following e-mail.

To: Amalia Esparza <[email protected]>

From: Dinesh Gadhavi M <[email protected]>
Date: 15 may
Subject: Opportunity available

Hello Ms. Esparza,

Thank you for becoming a client of On the Horizon Services. We are committed to
helping you find a rewarding career. Based on the information you provided during our
telephone interview, I found a promising opportunity. If you are interested in the job
described below, please e-mail me today. We can then get started on writing a cover
letter to submit with your résumé and application.

Job Title: Office Assistant

Company: Prescott Medical Center
Location: Monroe Township

Responsibilities:
• Assist with scheduling of appointments
• Prepare and mail billing statements
• Enter patient data in a digital medical records system

Sincerely,

Dinesh Gadhavi, Career Counselor

On the Horizon Service

155. Why does Mr. Gadhavi write the e-mail? 157. What is NOT mentioned as a
(A) To schedule a job interview responsibility of the office assistant?
(B) To welcome a new employee
(C) To promote his company’s services (A) Checking patients in on arrival
(D) To inform a client about a job opening (B) Sending bills to patients
(C) Scheduling appointments
(D) Recording patient information

156. What does Mr. Cadhavi ask Ms. Esparza to

do?
(A) Update her résumé today
(B) Contact him with a decision soon
(C) Make an appointment with a doctor
(D) Provide him with a list of references
 Question 158-160 refer to the following advertisement.

PRIVATE SALE

This 3-bedroom, 2-bathroom property sits on a 2,000-square-foot

elevated site in a location overlooking the Botanical Gardens. It is
convenient to the Central Business District and public transportation.
The home has been fully upgraded to include modern appliances, new
carpets, and air-conditioning. The property includes a detached,
refurbished office. Off-street parking is available.

Property valuation (January): $325,000

No agents, please.
Listing #: PA39384

158. What is being advertised? 160. What is indicated about the property?
(A) A gardening center (A) It is currently under contract.
(B) A retail store (B) It has no parking garage.
(C) An office building (C) It is being sold through a real estate
(D) A private house agency.
(D) Its price has been reduced.

159. Where is the property?

(A) Next to an industrial park
(B) In an apartment building
(C) Near the Botanical Gardens
(D) In a rural area
Question 161-163 refer to the following schedule

Date 1st Shift 2nd Shift 3rd Shift

8 A.M.-12 P.M. 12 P.M.- 4 P.M. 4 P.M.- 8 P.M.
Monday, November 8 Jamal Abdula Jamal Abdula Sara Atiq
Tuesday, November 9 Lillian Gold Jamal Abdula Paul Rastogi
Wednesday, November 10 Paul Rastogi Paul Rastogi Sara Atiq
Thursday, November 11 Lillian Gold Lillian Gold Sara Atiq
Friday, November 12 CLOSED CLOSED CLOSED
Please advise a store manager by Friday, November 5, if you plan to switch with another
employee. All sales associates must enter their hours for the week using the computer by their
cash register before the close of business on Thursday, November 11.

161. What is indicated on the schedule? 163. What must employees do by

(A) Jamal Abdula works on Wednesdays. November 5?
(B) Lillian Gold is a store manager. (A) Enter their hours in the system
(C) All employees will have Friday off. (B) Tell a manager about changes to their
(D) Some employees work every day. work schedule
(C) Request work hours for the following
week
(D) Receive training on use of the cash
register
162. Who is scheduled to work only during the
third shift?
(A) Sara Atiq
(B) Jamal Abdula
(C) Lillian Gold
(D) Paul Rastogi
Questions 164-167 refer to the following Web page.

http://www.civilengineeringdigest.com
WELCOME TO CIVIL ENGINEERING DIGEST WEBSITE
CIVIL ENGINEERING DIGEST
Subscription Offer
The European Chronicler calls it, "a must for all engineers working in Europe!"
Civil Engineering Digest is the number one trade journal for civil engineers across Europe. It
provides articles on the latest technologies being used, along with ratings of materials and
equipment. ---[1]---. Each month's issue also includes profiles of colleagues in the field and
outlines important infrastructure projects, such as bridges and dams that are being completed
throughout the continent. ---[2]---. Furthermore, readers will get emails announcing upcoming
public seminars in their area. Subscribe today! ---[3]---.
• Send me Civil Engineering Digest for two years for only €54.00!
• Send me Civil Engineering Digest for one year for only €32.00!
• Send me Civil Engineering Digest for six months for only €18.00!
• Sign me up for a trial subscription for two months, free of charge!*
*Those signing up for the free trial will automatically be charged for a one-year subscription
after the trial ends. ---[4]----.

164. How often is Civil Engineering Digest 166. What is suggested on the form?
published? (A) Online subscriptions are available for
(A) Daily €18.
(B) Weekly (B) Trial subscribers will be charged €32
(C) Monthly after two months.
(D) Annually (C) Readers are invited to subscriber-only
seminars.
(D) The journal has been available for two
years.

165. What is NOT offered to subscribers of 167. In which of the positions marked [1], [2],
Civil Engineering Digest? [3] and [4] does the following sentence best
belongs?
(A) Job advertisements for civil engineers
(B) Reports on other engineers “Customers may contact us to cancel this
(C) Reviewers of building materials subscription.”
(D) Details about new structures being built (A) [1]
(B) [2]
(C) [3]
(D) [4]
Questions 168-171 refer to the following e-mail.

To: Distribution List

From: Ken Gupta <[email protected]>
Subject: LTAA update
Date: 15 October

A special meeting of the London Travel Agents' Association will take place on l
November. Clarissa Tang will be speaking on business travel in Australia, New Zealand,
and Malaysia.

After the talk, she will be signing copies of her books, including her most recent title,
Make Time to Travel. Books will be available for purchase at a substantial discount.

The session will be held at the Carol Hotel on Frame Street, and the presentation will
start at 6:00 p.m. A complimentary buffet dinner will be provided afterwards for
attendees, but seating will be limited, so please contact us to reserve a spot in advance. If
you are interested, please send a message to Mark DiStefano at [email protected] by
25 October. The complete meeting schedule is available at www.ltaa.co.uk.

Sincerely,
Ken Gupta

168. What is the purpose of the e-mail? 170. What is indicated about the meal?
(A) To advertise a new hotel (A) It begins at 6:00 P.M.
(B) To offer tourist information (B) It will feature recipes from Make Time to
(C) To announce information about a Travel.
meeting (C) It is offered at no cost to meeting
(D) To promote a travel agency participants.
(D) It has been rescheduled.

169. What is suggested about Ms. Tang? 171. According to the e-mail, why should
people contact Mr. DiStefano?
(A) She is employed at the Carol Hotel. (A) To reserve a place for dinner
(B) She purchased some discounted items. (B) To order books at a discounted rate
(C) She recently canceled a trip. (C) To get the complete schedule
(D) She has written more than one book. (D) To make a hotel room reservation
Question 172-175 refer to the following online chat discussion.

CHAT

Nora O’Byrne (9:36 A.M)

Ms. Klimek, I just purchased plane tickets to our presentation meeting with the Madrid
retailer next week.

Anna Klimek (9:37 A.M.)

Great. Did you manage to book a flight for Thursday?

Nora O’Byrne (9:37 A.M.)

Yes, at 4:00 P.M. We'll arrive there in the evening, with enough time to rest before the Friday
meeting. Back to Dublin on Saturday, as planned.

Anna Klimek (9:38 A.M.)

Perfect. Could you also take care of travel insurance?

Nora O’Byrne (9:38 A.M.)

To cover both health and merchandise examples?

Anna Klimek (9:39 A.M.)

Yes, we're taking fabrics, designs, and a few selections from our line. Can you use the same
insurance agent as last time?

Nora O’Byrne (9:40 A.M.)

Mr. Daly, could you prepare an insurance package for Ms. Klimek and me? International travel,
covering health and sample goods we will be bringing.

Fergal Daly (9:40 A.M.)

With pleasure. Can I have your flight and baggage details?

Nora O’Byrne (9:41 A.M.)

Next Thursday to Saturday. Dublin to Madrid and return, on Air Conaway. Lightweight
baggage, mainly apparel and fashion accessories.

Fergal Daly (9:59 A.M.)

OK, I've just forwarded you an electronic policy.

Nora O’Byrne (10:01 AM.)

Thank you! I’ve just provided my electronic signature. I’ll wire the money now.

Fergal Daly (10:02 A.M.)

Take your time. The insurance company allows two days, so you have until Wednesday.
172. In what industry do Ms. O’Byrne and Ms. 174. What are Ms. O’Byrne and Ms. Klimek
Klimek most likely work? planning to take on board the airplane?
(A) Insurance (A) Customers’ orders
(B) Advertising (B) Training materials
(C) Clothing (C) Heavy luggage
(D) Health care (D) Product samples

173. When will a presentation probably be 175. At 10:02 A.M., what does Mr. Daly mean
given? when he writes, “Take your time”?
(A) On Wednesday (A) A payment does not need to be made
(B) On Thursday immediately.
(C) On Friday (B) A signature is not needed until next week.
(D) On Saturday (C) A document will be sent tomorrow.
(D) A flight has been delayed.
Question 176-180 refer to the following calendar and e-mail.

KQB Design Associates, Conference Room B schedule for May

Monday Tuesday Wednesday Thursday Friday

1 2 3
All Day All Day 4:00-4:30
Board of Board of Room Cleaning
Directors Directors
Meeting Meeting
6 7 8 9 10
10:30-12:00 4:00-4:30
Palomino Client Room Cleaning
Presentation
13 14 15 16 17
9:00-10:30 4:00-4:30
Marketing Room Cleaning
Team Meeting
20 21 22 23 24
10:00-11:00 4:00-4:30
Workplace Room Cleaning
Safety Discussion
27 28 29 30 31
2:30-4:00 9:00-10:30 4:00-4:30
YYB Systems Marketing Room Cleaning
Client Team
Presentation Meeting

To reserve a conference room, contact office manager Jeffrey O’Leary at [email protected] with
the desired date and time. He will ensure that there are no scheduling conflicts. Conference rooms are
intended for large group meetings and client meetings only, not for individual design projects.
Employees needing extra workspace for individual projects may request Rooms 314 and 315.

From: Jeffrey O’Leary <[email protected]>

To: Vashti Gupta < [email protected]>
Date: May 17, 11:45 A.M.
Subject: Conference room

Hi Vashi,

I received your request to use Conference Room B. Unfortunately, it is already reserved for the
workplace safety discussion at 10 A.M. That discussion will last one hour, so I could schedule
your meeting in the very next slot (11 A.M). Will that time work for you?

Also, remember that we have installed a new projector in this room. It is a little confusing to
operate, so I recommend talking to Lee Carlson in the IT department - he can set it up for you.

Jeffrey
176. What is indicated about Conference 179. What is suggested about Ms. Gupta?
Room B? (A) She wants to schedule a meeting for May
(A) Shareholder meetings are held there. 23.
(B) It is the largest room at the KQB offices. (B) She is about to take a business trip.
(C) It is cleaned on a weekly basis. (C) She is interested in workplace safety issues.
(D) The marketing team meets there daily. (D) She will attend the marketing team meeting
on May 29.

177. According to the calendar, how should 180. What does Mr. O’Leary advise Ms. Gupta
conference rooms be reserved? to do?
(A) By placing a call to a design manager (A) Replace a piece of equipment
(B) By e-mailing a request to an office (B) Contact a worker for technical assistance
manager (C) Distribute the agenda for an upcoming
(C) By marking a reservation on a paper meeting
calendar (D) Return his copy of the calendar
(D) By entering a reservation into an online
calendar

178. What is stated about individual

projects?
(A) Mr. O’Leary will review their progress.
(B) They are not a company priority.
(C) They must be approved by Mr. Carlson.
(D) Room 314 may be available for working
on them.
Question 181-185 refer to the following e-mail and invoice

E-MAIL MESSAGE

To: [email protected]
From: [email protected]
Date: 5 March
Subject: Order #45368

Dear Ms. Babin,

I’m writing to inform you of several problems regarding my recent order. I have been
buying items from your company for years, and my previous orders have never had an
error. Therefore, I was very surprised when my latest order arrived. First, the shipment
contained only two packs of T-shirts, which is not the amount listed on the invoice. I saw
the note about the long-sleeved shirts, but there was no note about the T-shirts.

Additionally, the price for item number 61 is listed in your catalog and on your Web site
as $50 per pack, but that was not what I was charged. Can you please look into this
matter and give me a call? You can reach me at +64 04 455 5212.

Thanks in advance.

Fai Zhong

From: To:
Babin and Associates Fai Zhong
25 Caledonia Street, Strathmore Zhong Restaurant and Catering
Wellington 6022 76 Romeo Street, Thorndon
Wellington 6011

PAYMENT IS DUE UPON RECEIPT OF INVOICE

Order #45368
Item Number Item Description Amount Price per Pack Total Price
Ordered
32A T-shirts, white with logo, assorted sizes 3 packs $125.00 $375.00
32B* Long-sleeved shirts, white with logo, 3 packs $175.00 $525.00
See note assorted sizes.
below
61 Black aprons, limited edition, knee-length 5 packs $60.00 $300.00
118 Black trousers, assorted sizes. 2 packs $200.00 $400.00
TOTAL GST Inclusive $1,600.00
* We had only one pack of long-sleeved shirts in stock. We included it with this shipment and will send
the others in 7-10 business days. There will be no additional shipping charge for these items.
181. Babin and Associates is most likely what 184. According to the invoice, what is true
type of business? about the long-sleeved shirts?
(A) A laundry service (A) They are being billed at a discount.
(B) A clothing company (B) They are available in many colors.
(C) A catering firm (C) Some of them were damaged in the
(D) A shipping service warehouse.
(D) Some of them will be shipped at a later
date.

182. What is indicated about Mr. Zhong? 185. What is one problem that Mr. Zhong
identifies?
(A) He uses several addresses. (A) Too many trousers were delivered.
(B) He prefers overnight shipping. (B) The wrong amount was charged for
(C) He has ordered from Babin and Associates aprons.
before. (C) The T-shirts do not fit well.
(D) He is expanding his business. (D) The logo on the shirts is incorrect.

183. What does Mr. Zhong request?

(A) An updated catalog

(B) A new logo design
(C) A return phone call
(D) Shipment to a different location
Question 186-190 refer to the following advertisement, form, and e-mail

Carson Office Supplies

SALE!
The weekend only, May 25-26, we’re having our biggest sale of the year!

50% off $15.99 for a 25% off all $150 off all $10 off all
select printers 10-ream case of Sonama Rigkuere Herbrot
paper televisions office desks ink cartridges

Shop in store or online. Only while supplies last!

Carson Office Supplies

Return Authorization Request
Order Number: 300034122
Account Number: Business5271
Name: Jane Mori
Email: [email protected]
Subject: Recent purchase

Reason for Return:

I am the purchasing manager at Welso Manufacturing, and we have a business account
with Carson office Supplies. Last week I purchased the following items: 3 Rigkuere office
desks, 15 Herbrot ink cartridges, 30 notepads, and 5 boxes of envelopes. Today I noticed
in an advertisement for your upcoming weekend sale that some of the items I purchased
are going to be heavily discounted. Would it be possible for me to get a refund for the
applicable items and then rebuy them at the lower weekend sale price?
 To: Jane Mori <[email protected]>
From: Sheridan Homel <[email protected]>
Date: May 22
Subject: Re: Exchange
Attachment: Coupon, returns & exchanges

Dear Ms. Mori:

Thank you for your message and your continued business with Carson Office Supplies.
Unfortunately, only items purchased on the official sale dates are eligible for the sale
prices.

Because you have a business account with us, however, you automatically receive a 20
percent discount on bulk items (purchases of fifteen or more of the same item), which is
deducted when you make a purchase through our online business portal. I can see from
your order that this was the case for some of your items.

I can also offer you a 10 percent off coupon on your next purchase. The coupon is
attached - it specifies the access code that you can use online. I will also attach our return
and exchange procedures for your future reference.

Do not hesitate to contact me with any questions or concerns.

Sheridan Homel
Branch Manager
Carson Office Supplies

186. What is probably true about Ms. Mori? 189. What items from Ms. Mori’s purchase
qualified for the bulk discount?
(A) She owns a business.
(B) She is a first-time customer. (A) The office desks and notepads
(C) She received a discount on a printer. (B) The ink cartridges and boxes of envelopes
(D) She purchased her items before May 25. (C) The ink cartridges and notepads
(D) The boxes of envelopes and the office desks
187. Why does Ms. Mori ask about 190. What was included with the e-mail?
returning some of her items?
(A) An updated return form
(A) She received the wrong order. (B) A document about store policy
(B) The items were broken when they (C) An application for a new account
arrived. (D) A receipt for Ms. Mori’s purchase
(C) The desks she ordered are too small.
(D) She wants to purchase items during the
weekend sale.
188. According to the e-mail, why did Ms.
Mori receive a discount on her bulk
purchases?
(A) She redeemed a coupon.
(B) She used a business account.
(C) She entered a special code online.
(D) She shopped during an exclusive sale
for members.
Question 191-195 refer to the following advertisement, e-mail, and brochure.

Bring the gift of tasty to your next event!

Throwing a party? Hosting a corporate luncheon? Celebrating a business achievement?

We can meet all of these needs!

At Contemporary Catering, we specialize in elegant food for large gatherings. We have

several different meal options for you to choose from depending on the type of event you are
hosting. Regardless of your selection, you are guaranteed to receive food that is locally
sourced, expertly prepared, and served in generous portions. Small orders can be placed two
weeks ahead, but orders for events with fifty or more guests must be placed at least a month
in advance. However, payment is not due until the day of the event.

Don't miss out! Call us at 555-932-9450 or e-mail [email protected].

To: David Stoltzfus <[email protected]>

From: Rowan Charles <[email protected]>
Date: March 20
Subject: Your upcoming event

Dear Mr. Stoltzfus,

I received your inquiry about your company banquet on April 30. According to the
information you submitted, you are interested in knowing the cost to cater an event of 75
guests, but it depends on what meal you select. I've attached our brochure for you.

I want to inform you about two things regarding this brochure:

1) We no longer provide the vegetable lasagna as an option. The brochure hasn't been
updated to reflect that change yet.
2) The prices listed at the bottom of each package include the delivery and setup of the food
at your venue. In addition, you will receive complimentary coffee, tea, and soft drinks for
your guests. However, we do not provide people to serve the food. If you would like us to
fill this role at your event, we will charge a separate rate for that service.

Please let me know which package you prefer.

Rowan Charles
Contemporary Catering
 Contemporary Catering Menu Options

Package A Package B Package C Package D

Salad Garden salad Garden salad Caesar salad Crab salad
(choice of one) Cobb salad Caesar salad Greek salad Caser salad
Entrée Vegetable Mushroom caps* Eggplant Brown-rice
(choice of one) lasagna* Poached salmon parmesan* risotto*
Tropical Smoked pork Grilled Ahi tuna Pan-seared
swordfish Braised lamb scallops
Chicken teriyaki Roasted duck
Dessert Chocolate cake Chocolate cake Chocolate cake Chocolate cake
(choice of one) Pecan tarts Apple pie Cherry Crème Brûlée
cheesecake
Price per person $23.99 $25.99 $29.99 $35.99

Vegetarian entrée are marked with a *

191. What is indicated about Contemporary 194. Which package only has two entree options
Catering? available?
(A) It focuses on large functions. (A) Package A
(B) Its plate sizes are small. (B) Package B
(C) It offers a buffet option. (C) Package C
(D) It imports foreign spices. (D) Package D

192. When does Mr. Stoltzfus need to place his 195. What is indicated about Package D?
order by? (A) It is served with seafood salad.
(A) March 20 (B) It has the most menu options.
(B) March 30 (C) None of its dishes contain only vegetables.
(C) April 16 (D) Its diners can receive two dessert servings.
(D) April 30

193. What is NOT one of the package services?

(A) Setting up the tables
(B) Sending workers to serve the dinner
(C) Delivering food to the venue
(D) Preparing hot beverages
Question 196-200 refer to the following e-mails and Web page.

To: [email protected]
From: [email protected]
Subject: Surfing lessons
Date: May 10

Dear Mr. Najarian,

Thank you for writing to us at the Pamakani Hotel to ask if we could recommend a surfing
school nearby. You will be happy to know that Lauloa Surf School
(www.lauloasurfschool.com) is located on the beach just a few steps from our hotel. The prices
are fair, and their lessons are quite good. Having taken a 4-hour lesson with the legendary
Alana Kapaku myself, I can personally recommend them.

We look forward to greeting you and your daughter when you arrive on June 4. Please let us
know if you have any further questions or needs before or during your stay. We are at your
service.

Sincerely,
Regina Manibog
Representative, Guest Services, Pamakani Hotel

http://www.lauloasurfschool.com/lessons

Lauloa Surf School * 2495 Kekau Road, Honolulu, HI 96815 * 808-555-0142

Group Lesson Private Lesson

For beginning and lower-intermediate For all levels, beginning through advanced.
surfers. Group lessons consist of 3 You’ll have our instructor all to yourself,
instructors and a maximum of 12 students. and you’ll learn whatever you want to learn
We’ll form a group for you if you don’t about how to surf.
already have one. • 2-hour lesson / $125 per person
• 2-hour lesson / $75 per person • For safety reasons, children under 13
• Must be at least 13 years old. years old require a private lesson.

Family and Friends Lesson Professional Lesson

For beginning to upper-intermediate surfers. For advanced surfers. Learn advanced
No more than 4 people. This lesson is for techniques from former professional surfer
those who want one instructor just for Alana Kapaku. Alana competed
themselves. You will surf more waves than professionally for over 10 years. Her
in our regular Group Lesson. students have included famous movie stars!
• 2-hour lesson / $100 per person • One-on-one 4-hour lesson / $200 per
• Must be at least 13 years old. person
• Must be at least 13 years old.

All surf lessons include: protective swim shirt, reef shoes, board leash, and
surfboard rental.
 *E-mail*

To: [email protected]
From: [email protected]
Subject: Surfing lessons
Date: June 17

Greetings,

I'm writing to thank you on behalf of my 12-year-old daughter for the wonderful surfing
lesson she had during the week when she and I visited Hawaii. I've already told her that
when we visit again, I'll purchase another lesson and even sign up with her this time, so we
can both learn more about how to surf.

Thank you again. We can't wait to get back and enjoy the beach and waves together at
Lauloa Surf School.

Sincerely,
Jack Najarian

196. Why did Ms. Manibog write the first e- 199. How much did Mr. Najarian pay for his
mail? daughter's lesson?
(A) To confirm a reservation (A) $75
(B) To reply to an inquiry (B) $100
(C) To obtain a recommendation (C) $125
(D) To introduce an instructor (D) $200

197. In the first e-mail, the word "fair" in 200.What is indicated about Mr. Najarian and
paragraph 1, line 4, is closest in meaning to his daughter?
(A) generous (A) They met Ms. Kapaku on the beach.
(B) objective (B) They travel on vacation to Hawaii every
(C) reasonable year.
(D) light (C) They plan to stay at the Pamakani Hotel
again.
(D) They expect to take a surfing lesson
together.
198. What is most likely true about Ms.
Manibog?
(A) She is an advanced-level surfer.
(B) She is the manager of Guest Services at
Pamakani Hotel.
(C) She previously worked for Lauloa Surf
School.
(D) She is a close friend of Mr. Najarian's
family.
 TEST 5

TEST
READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the latte
(A), (B), (C), or (D) on your answer sheet.

101. Participants arriving late are asked to 105. You can look at your electricity
enter the training seminar -------. usage ------- logging on to your online
(A) quiet service account.
(B) quieting (A) for
(C) quieter (B) at
(D) quietly (C) over
(D) by

102. Our staff will accept grant proposals 106. This month, Mr. Choi has excelled at
------ March 3 to April 3. ------ processing incoming orders.
(A) past (A) typically
(B) from (B) tightly
(C) sometime (C) quickly
(D) in (D) lately

103. Randall Lee is a demanding critic, but 107. The university's vision is to increase
even ------- is impressed with Schiff's Artisan graduates' ------ in the global workplace.
Vanilla ice cream. (A) succeed
(A) he (B) successful
(B) him (C) successfully
(C) himself (D) success
(D) his

104. Please provide as many ------ as possible 108. Former seasonal employees seeking to
when leaving a message for the technical- be rehired must ------ a new application.
support team. (A) observe
(A) items (B) submit
(B) details (C) familiarize
(C) programs (D) inform
(D) individuals
109. The inspector will ensure that all newly 115. Ding's Cafe in Hong Kong ------ to serve
------- commercial buildings comply with the freshest possible seafood.
applicable codes and regulations. (A) aims
(A) constructing (B) catches
(B) construct (C) provides
(C) constructed (D) produces
(D) constructive

110. Ms. Drew was able to attend the popular 116. Dr. Abraham Lowery raised his national
summer marketing seminar in Lisbon ------- visibility with his ------ on last year's Medical
she bought her tickets early. Association panel.
(A) unless (A) participated
(B) finally (B) participate
(C) because (C) participation
(D) although (D) participatory

111. At Reyo Foods, we know that a healthy 117. ------ all the nominations for board
diet is ------ important to consumers. members have been received, a complete list
(A) increase will be posted.
(B) increases (A) Daily
(C) increased (B) Afterward
(D) increasingly (C) Once
(D) Instead

112. Ms. Chang was promoted to section chief 118. Tsutomu Motohashi holds the company
------- only six months on the job. record for the highest sales figures in a
(A) besides ------- year.
(B) after (A) single
(C) until (B) singled
(D) about (C) singles
(D) singling

113. Poland Cell Tel is beginning a 119. Building public awareness of

multibillion-euro process to ------ its network. environmental issues is the primary -------
(A) expanding of the Florida Conservancy Group.
(B) expand (A) mission
(C) be expanded (B) reason
(D) have expanded (C) arrangement
(D) reference

114. The agreement ------ the two corporations 120. Karl Byquist's compelling presentation
will enable both to expand their business. ------ the management of Parkland Press to
(A) below hire his company.
(B) between (A) convince
(C) around (B) convincing
(D) above (C) convinced
(D) convincingly
121. The switch to the specialized database is 126. Among her many ------- achievements,
------- scheduled for May 18, but it may need Dr. Ahn wrote sixteen books and served as
to be postponed. editor for three major journals.
(A) formerly (A) remarkable
(B) especially (B) remarkably
(C) regularly (C) remarked
(D) tentatively (D) remarking

122. Today, in place of spokesperson Hiro 127. Agricomp plans to spend $50 million to
Ueda, President Akiko Nomura ------- will build additional laboratories ------ the next six
speak with reporters. months.
(A) she (A) over
(B) her (B) down
(C) hers (C) along
(D) herself (D) about

123. The proposed location for the bank 128. Product ------ on the purchase order
branch is ------ the most convenient for our should contain the dimensions of the new
customers, but also the most cost-effective. office furniture.
(A) even though (A) specify
(B) in case (B) specifications
(C) not only (C) specifically
(D) whether or not (D) specific

124. The Voz 900, ------for consumers who 129. For the past five years, Bolting
want a large-screen television at a small- Technology Ltd. has been a creative ------ in
screen price, is now available in stores. the communications industry.
(A) perfect (A) motion
(B) perfectly (B) fashion
(C) perfects (C) code
(D) perfecting (D) force

125. Research shows that, ------ eating 130. Trees Across the World, a documentary
healthily, exercise is the most important factor film ------ forest diversity, won a top prize at
in determining adult health. the arts festival.
(A) alongside (A) depiction
(B) indeed (B) depicts
(C) within (C) depicting
(D) primarily (D) depicted
 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 131-134 refer to the following email.

From: Hobbs, Nigel

To: All Employees
Sent: Tuesday, June 02, 8:52 a.m.
Subject: Maintenance update

I would like to remind everyone that repairs to the building's air-conditioning system will

begin tomorrow. -------. They will do their best not ------ office operations. In turn, please
131. 132.
allow them to do their jobs and refer any questions or concerns to me.

Members of my team will be touring the building ------ the day on Wednesday to ensure
133.
that the I work is being carried out properly. I ask that everyone be patient until the repairs

have been completed.

Thank you in advance for your ------- in this matter.

134.
Nigel Hobbs, Maintenance Supervisor

131. 133.
(A) The maintenance department will begin (A) since
repairs a week from Wednesday. (B) concerning
(B) There will be contractors working in (C) against
various parts of the building. (D) during
(C) We will request cost estimates for a new
air-conditioning system.
(D) Your manager will supply you with
further information.

132. 134.
(A) disturbed (A) guidance
(B) having disturbed (B) cooperation
(C) to disturb (C) interest
(D) disturbs (D) choice
Question 135- 138 refer to the following letter.

February 10

Wayne Alvarez, District Manager

Belton Appliances
26 Oak Road Belton, SC 27015

Dear Mr. Alvarez,

I purchased a flat-screen television from Belton Appliances that ------ a defect a month after its
135.
warranty expired. The volume became so quiet that it was difficult to hear anything.

When I telephoned your service department to tell them I was having trouble with the ------, the
136.
associate, Jill, informed me that several other people had also complained about this problem.

------. In fact, the technician arrived a little earlier than the appointed time. He fixed the problem
137.
in less than one hour and did not charge me for the repair. I am writing to let you know that I

have told all my friends about the ------ service I received from your company.
138.

Sincerely,
Vanessa Kwan

135. 137.
(A) develop (A) The problem has not yet been resolved.
(B) developing (B) She scheduled a repair for the following day.
(C) development (C) The company will offer a refund.
(D) developed (D) I am waiting for an answer from the service
department.
136. 138.
(A) power (A) excellent
(B) lighting (B) poor
(C) sound (C) extreme
(D) size (D) disappointing
Question 139- 142 refer to the following letter.

29 August

Alvin Mangubat
Director of Human Resources
Farsten Products, Ltd.
549 Castor Boulevard
Winnipeg MB R3E 2S2

Dear Mr. Mangubat,

I am writing to apply for the mechanical engineer position advertised on your Web site. I think

I have much to offer Farsten Products’design ------ as an employee.

139.

------. I am currently an engineer at Yount Systems, where I have worked on machine and
140.
engine designs for the last six years. ------ that, I was employed by Zelenka Industries, where I
141.
helped develop efficient methods for recycling scrap steel.

I have enclosed my résumé, which ------ more details about my work history and my
142.
educational background. I look forward to meeting with you to discuss how my skills and

experience can benefit Farsten Products.

Sincerely,

Gail Paek
Encl.

139. 141.
(A) phase (A) Regarding
(B) department (B) Following
(C) consultant (C) Contrary to
(D) expertise (D) Prior to

140. 142.
(A) Your Web site also listed an internship (A) give
that would be a great opportunity. (B) gave
(B) The job description said that applicants (C) gives
should have an advanced degree. (D) is giving
(C) My manager replied to your request last
week.
(D) My extensive experience makes me an
ideal fit for your company.
Question 143-146 refer to the following letter.

February 12

Dr. Joan. Aghazarian

President, Florida Association of Dental Care Professionals
1999 Dade Avenue
Miami, FL 33133

Dear Dr. Aghazarian:

I want to let you know that we are holding our ------ career fair on Saturday, March 2.
143.
This is always our biggest event of the year. ------. We expect even more participants this year.
144.

Attending the fair is a terrific way for your ------ to network with others in the industry
145.
and learn about opportunities at our twelve clinics throughout the state. The event is

open to public, but professionals affiliated with your association receive free admission.

I have enclosed a list of events that ------ at this year’s fair. If you have questions, please contact
146.
me at 555-0181.

Doug Goertz
Recruiter, Sunnyside Dental Services

Enclosure

143. 145.
(A) first (A) students
(B) private (B) members
(C) annual (C) patients
(D) only (D) salespeople

144. 146.
(A) Last March we had more than 200 (A) were taking place
attendees. (B) took place
(B) Let me know if you will be able to (C) takes place
attend. (D) will take place
(C) Tickets are available online.
(D) Interviews will be held in Miami.
PART 7

Directions: In this part, you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several questions.
Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer
sheet.

Question 147-148 refer to the following form.

WILPONT ASSOCIATES, INC.

Product Return Form

Dear Customer:
Wilpont Associates, Inc., produces our games and puzzles with the utmost care.
However, if a product is damaged, or you are not satisfied for any reason, please
return the item with the receipt and this completed form. A replacement will be
shipped to you from the factory free of charge, or your account will be credited.

Name: George P. Silva

Address: 2038 Water Street. Lowry, MO 64763
Problem description: Parts of the item are missing.

Action requested: þ Replacement ¨ Credit account

147. What product did Mr. Silva most likely 148. What problem is Mr. Silva reporting?
buy? (A) Some pieces were not included.
(A) An accounting book (B) Some instructions are incorrect.
(B) A piece of clothing (C) The wrong product was delivered.
(C) A bicycle (D) The product was damaged during
(D) A game shipping.
Question 149-150 refer to the following e-mail.

From: [email protected]

To: [email protected]

Subject: re: Early check-in

Date: May 16, 1:30 P.M

Dear Mr. Norn,

We received your e-mail about early check-ins. To answer your question, at the Parker
Square Hotel early check-in are available between 10:00 A.M. and 2:00 P.M. for an
additional $25. Guests are requested to contact us at least one day ahead of time so that we
can make arrangements and have a room ready for them in the morning. Because you'll be
arriving tomorrow, could you please reply today by 6:00 P.M. to confirm that you are
interested in checking in earlier?

With best regards,

Lisa Murata
Front Desk Manager, Parker Square Hotel

149. What is the purpose of the e-mail? 150. When is the latest that Mr. Noro should
(A) To explain a policy contact Ms. Murata?
(B) To offer a room upgrade (A) By 10:00 A.M.
(C) To advertise a special rate (B) By 1 :30 P.M.
(D) To confirm a reservation (C) By 2:00 P.M.
(D) By 6:00 P.M
Question 151-152 refer to the following e-mail.

From: [email protected]

To: [email protected]

Date: July 2

Re: Request

Dear Mr. Tan.

The Westerville Small Business Owners Association (WSBOA) is exploring the

possibility of booking a meeting space at the Brookhill Community Center. The event has
been scheduled for August 12 from 8 to 11 a.m.

In addition to chairs and tables for 50 to 80 members, we will need a laptop, a projector,
and a screen. We are also considering hiring a catering company to provide coffee,
pastries, and fruit for the event. Would we be expected to contract with the Center's own
catering service, or could we arrange to provide our own?

Please be so kind as to provide me with the requested information by Friday afternoon.

Thank you,

Nicole Durand
Event Manager, WSBOA

151. Why did Ms. Durand write the e-mail? 152. What is indicated about the
(A) To inquire about renting a facility WSBOA meeting?
(B) To suggest a new date for a meeting (A) It is held once a year.
(C) To propose changes to a rental policy (B) It includes refreshments.
(D) To inform members of a special event (C) It requires a registration fee.
(D) It takes place in the afternoon.
Question 153-155 refer to the following press release.

FOR IMMEDIATE RELEASE

October 15
www.barnetinvestments.com

CHARLOTTE, NC—Barnet Investments held a ceremony today to inaugurate its new

office building at 186 South Chowan Street. The company began in Cork, Ireland, ten
years ago. Since then, it has expanded to offices throughout Europe, and last year, it
opened its African headquarters in Johannesburg. The new headquarters in Charlotte
marks the first North American location for the company.

Barnet Investments, a leading investment firm specializing in technology and electronics

start-ups, includes Arno Technological Services and Karlon Electronics Superstores in its
client list, along with other prominent businesses.

The headquarters will serve all clients in both North and South America. More than 500
employees have been hired to staff the location. Barnet Investments vice president Liam
O'Malley will lead the new office during its first year before returning to Cork.

For further information, contact Maxine Wilton in Public Relations at 980-555-0184 or

at [email protected].

153. What event took place at 186 South 155. What is indicated about Mr. O'Malley?
Chowan Street? (A) He was formerly the president of Arno
(A) A financial seminar Technological Services.
(B) An electronics show (B) He is working in Charlotte temporarily.
(C) An opening celebration (C) He is one of 500 newly hired workers.
(D) A hiring fair (D) He began his career at a retail store.

154. What is mentioned about Barnet

Investments?
(A) It serves clients on more than one
continent.
(B) It is considered a leader in personal
banking.
(C) Its Charlotte office was designed by a
leading architectural firm.
(D) Its Charlotte office building is ten years
old.
Question 156- 157 refer to the following letter.

March 23
Mr. Vardhan Patel
Sky High Solar Panels
732 East Bridge Road
Orlando, Florida 32803

Dear Mr. Patel,

Waterton's Office of Engineering is looking for ways to decrease the town's energy expenses.
To this end, we are interested in having solar panels installed on our municipal buildings. After
researching several solar energy companies, we believe that yours might best fit our needs.

We would like to request a consultation to determine the approximate cost, including

installation, for a system of ACF34 panels on our buildings. May I ask you to please contact me
at 407-555-0173 to schedule a consultation? I look forward to hearing from you.

Dalia Peralta
Chief Engineer
Waterton, Florida

156. Why was the letter written? 157. What information does Ms. Peralta want?
(A) To negotiate a discount (A) Product dimensions
(B) To order a company catalog (B) A price estimate
(C) To set up an appointment (C) Maintenance instructions
(D) To revise a construction plan (D) Client references
Question 158-161 refer to the following letter.

STAR ¶TRAVEL
41 Main St.
North Windsor, CT 06075
1-888-555-7642

Mr. Donald Bertram March 1

19 Belles Lane
South Windsor, CT 06074
Account Number: 8321

Dear Mr. Bertram:

Enclosed you will find the tickets for your April 18 flight to Brazil. We suggest
you arrive at the airport two hours before your flight is scheduled to depart. Along
with your plane tickets, I have enclosed a copy of your final itinerary and the
luggage tags you will need for your tour. Everything has been charged to your
credit card, as you requested. Please not that a charge of $110.00 has been added
for the meal plan you chose for the week at the hotel. We would like to remind you
that you are responsible for obtaining travel visas. Feel free to contact me so that I
can go over the information with you or answer any questions you might have.

Sincerely
Gloria Farelli
Gloria Farelli

158. Who most likely wrote this letter? 160. What is NOT enclosed with the letter?
(A) A hotel clerk (A) Suitcase labels
(B) A travel agent (B) A tour schedule
(C) A tour guide (C) Travel visas
(D) A flight attendant (D) Airplane tickets

159. According to the letter, what will happen 161. For what has Mr. Bertram been charged
on April 18? extra money?
(A) The itinerary will be finalized. (A) A meal plan
(B) The tour will be advertised to the public. (B) A replacement ticket
(C) Mr. Bertram’s credit card will be (C) Transportation to the airport
charged. (D) Heavy luggage
(D) Mr. Bertram will leave for Brazil.
Question 162-165 refer to the following online chat discussion.

Kathleen Vern (10:12 A.M.)

Our Australian partners have requested a video call to review the tile designs.

Mateus Ribero (10:14 A.M.)

OK. Do we have a plan yet?

Kathleen Vern (10: 16 A.M.)

I'm setting it up for 7 p.m. tomorrow, our time, in room 2C. The late start is because of the time
difference between Perth and Winnipeg.

Natalia Kovac (10:17 A.M.)

Could we call in to the meeting from home?

Kathleen Yern (10:19 A.M.)

I'm afraid not. The security policy states that we can't take anything out of the building, and our
partners are counting on seeing the tile designs.

Natalia Kovac (10:20 A.M.)

OK. That makes sense. Now we just need approval from Ms. Feld to be here after hours.

Mateus Ribero (10:22 A.M.)

Let's check with her now. Ms. Feld, we would like to have a conference call with our partners in
Perth tomorrow. Is it all right if we stay late to show them the new designs? We will be using
room 2C since it has the audiovisual equipment.

Janice Feld (10:24 A.M.)

Yes, that's fine. I'll tell security so they won't lock the building until you've finished.

Kathleen Vern (10:25 A.M.)

Thanks, Mr. Ribero, for reaching out to Ms. Feld.

162. What is the online chat discussion about? 164. What does Ms. Feld offer to do?
(A) Making a tile purchase (A) Create a video of the tile designs
(B) Planning a business trip (B) Contact some colleagues in Perth
(C) Arranging a meeting (C) Make sure that the office remains open
(D) Extending a deadline (D) Leave an extra set of keys in the office

163. At 10:20 a.m., what does Ms. Kovac 165. Why does Ms. Vern thank Mr. Ribero?
most likely mean when she writes, "That (A) For obtaining approval
makes sense"? (B) For attending a conference
(A) She knows about the time difference. (C) For setting up some equipment
(B) She agrees that building security has (D) For agreeing to lock the building
improved.
(C) She realizes that she will be working late.
(D) She understands why they must work at
the office.
Questions 166-168 refer to the following notice.

THIS OFFICE CLOSED FOR RENOVATIONS

Please be advised that the Shinjuku branch office of Tokyo English Newspaper (TEN) is
closed for the summer as we undergo substantial improvements to our publishing offices.
The Shinjuku office of TEN will re-open on 1 September.
Note that TEN's Summer Journalism Internship program is being held at our Yoyogi Park
branch and runs from 1 July to 1 September. This program offers internship sessions of
one week, two weeks, and four weeks for those interested in writing articles and
editorials. Our Yoyogi Park branch is located across the street from the Yoyogi Park
metro station on the Chiyoda line.
TEN enjoys a circulation of more than 10,000 readers, a number that continues to grow.
For the past three years, Tokyo English Newspaper has been voted Top English
Newspaper in Japan by the editors of Global Travel Guide magazine. For more
information, visit www.tokyoenglishnewspaper.or.jp or call 03-5521-5935.

166. Where would this notice likely be seen? 168. What is NOT indicated about
(A) In a listing of job openings TEN?
(B) On a university bulletin board (A) It is available only online.
(C) In the lobby of a travel center (B) It has more than one office.
(D) On the door of a newspaper office. (C) It has been praised in a magazine.
(D) It recruits summer interns.

167. Why has the Shinjuku branch of TEN

closed?
(A) The building has been sold.
(B) The workplace is being remodeled.
(C) The branch is moving to a new location.
(D) The establishment has gone out of
business.
Questions 169-171 refer to the following email.

To: [email protected]
From: [email protected]
Date: June 30
Subject: Shipment arrival

Hi Warren,

We will be receiving a shipment of bricks tomorrow morning. ---[1]---. When the truck
arrives, please take inventory as the shipment is unloaded and verify that the quantities on
the receipt are accurate. ---[2]---. In addition, please make sure that the bricks are stacked no
more than three bricks high. ---[3]---. They are fragile, and I am concerned that they might
crack from the pressure if they are stacked in tall piles.

---[4]---. Please also confirm the successful arrival of materials and report any problem to
me by e-mail.

Thank you,

Delia Kwon
Manager, Reva Development

169. What is the purpose of the e-mail? 171. In which of the positions marked [ 1], [2], [3],
(A) To provide instructions to an employee and [4] does the following sentence best belong?
(B) To address a mistake with a shipment
(C) To place an order for bricks "The manufacturer has informed me that the truck
To record the inventory for a shipment will be arriving at 7:30 A.M."

170. Why is Ms. Kwon concerned about the (A) [1]

shipment? (B) [2]
(A) It may arrive late. (C) [3]
(B) It contains breakable material. (D) [4]
(C) It was very expensive.
(D) It is for an important client
Question 172-175 refer to the following announcement.

Roger Wilkinson to Join

Pace and Brown Architects, Inc.
At Friday’s company-wide meeting, president and CEO
Cynthia Hu announced that, following a lengthy search, Pace
and Brown has selected Roger H.Wilkinson as the new director
of restoration projects. Beginning May 1 Mr. Wilkinson will
succeed Keira Powells, who retired on January 3.
Mr. Wilkinson is coming to Pace and Brown from his position
as a senior project designer at Bershire Blakeburns in London,
where he has lived for the last ten years.

Mr. Wilkinson will be responsible for representing the firm

externally and ensuring that the firm has a clear strategic
direction as it expands its work in restoration and historic
preservation. He brings with him many diverse talents and more
than 25 years of design and project management experience. He
is probably best known for his restoration work on the historic
32-story Starsham Hotel in Melbourne, for which he was
awarded the Schills Medal, Australia’s most prestigious design
award.
172. Where would this announcement 174. How long has Roger Wilkinson lived in
most likely appear? London?
(A) In a newspaper advertisement (A) For 10 years
(B) In a business textbook (B) For 15 years
(C) In a telephone directory (C) For 25 years
(D) In a company newsletter (D) For 32 years

173. Who is Keira Powells? 175. According to the announcement, what is

(A) A past president of a business Roger Wilkinson known for?
(B) A former director of a business (A) Directing restoration projects at Pace and
(C) A successful clothing designer Brown
(D) A well-known historian (B) Being Bershire Blakeburn’s longest-serving
director
(C) Renovating a historic building in
Melbourne
(D) Winning a major design award in London
Question 176-180 refer to the following e-mail and advertisement.

To: Franklin Realty <[email protected]>

From: Damian Davis <[email protected]>
Date: July 7
Re: Apartments for Rent

Franklin Realty:

I have heard that you have apartments for rent in Southern California. Sarting in
September, I will be working at the Woodlane Heights University, and I need to rent
a one-bedroom apartment nearby. I would like to know what you have available in
the vicinity. I do not have a car and will be relying on public transportation. Can you
contact me with information about any suitable apartments?

I will be visiting Clifornia next month, and I want to arrange an appointment to visit
apartments during my visit. You can e-mail any relevant information to this address
or fax it to me at 330-555-3864.

Sincerely,
Damian, Davis.

APARTMENTS FOR RENT

Franklin Realty is proud to announce the GRAND OPENING of four housing

developments located throughout Southern California:

PARKER APARTMENTS
Fully renovated two-bedroom apartments. Conveniently located ten minutes outside of
bustling Stoneybrook. Cable TV available. Prices start at $650 a month.

EMERALD GARDENS
Brand-new one-bedroom, one-barthroom apartments. Perfectly situated in downtown
Woodlane Heights. Access to community swimming pool. Prices start at $800 a month.

PRINCESS VILLAS
Spacious two-bedroom, one-bathroom villas. Located in peaceful Lincoln Village.
Apartments with private balcony. Prices start at $950 a month.

AMBER BEACH
Luxurios three-bedroom, two-bathroom apartments. Located within walking distance of
downtown Amber Beach. Access to private beach. Prices start at $1,500 a month.

Interested? E-mail us at [email protected] for additional information.

For appointments, call 818-555-2837, or visit our office at 25 Grover St., Stoneybrook,
CA 73910.
176. What is Mr. Davis most concerned 179. What is implied about the apartments in
about? Lincoln Village?
(A) The price of the apartments (A) They are quiet.
(B) The location of the housing complex (B) They are near a beach.
(C) The size of the apartments (C) They have private garages.
(D) The facilities in the housing complex (D) They have been remodeled.

177. Why is Mr. Davis moving? 180. Which is NOT mentioned as a method of
(A) He needs more space. contacting Franklin Realty?
(B) He will be a student at a university. (A) E-mail
(C) He wants to live near his family. (B) Telephone
(D) He will start a new job. (C) Fax
(D) In person

178. In what housing complex will

Mr. Davis most likely be interested?
(A) Parker Apartmenst
(B) Emerald Gardens
(C) Princess Villas
(D) Amber Beach
Question 181-185 refer to the following e-mails.

Date: January 25
From: Tori Ray <[email protected]>
To: Paul Han <[email protected]>
Subject: Update on the workshop on Friday, February 3

Hi Paul,

Thank you for agreeing to conduct a workshop for us at Alverton Finance Corporation. We
are excited to hear about your new software program, which may be a beneficial tool for our
business.

In my previous e-mail, I said the workshop would be held in room 135, but it has been
changed to room 455. Please stop at the security desk when you get here, and give the
security guard that room number. The guard will issue you a guest pass and escort you to the
room.

If you have any handouts that you want us to copy before the workshop, my assistant, Hilary
Rigby, can make them. If you send her your handouts electronically by Wednesday,
February 1, she will have the copies ready for you. Her e-mail address is
[email protected].

If you have any questions, please let me know, I look forward to seeing you at the workshop.
Tori Ray

* + 4 6 *

Date: January 27
From: Paul Han <[email protected]>
To: Tori Ray <[email protected]>
Subject: Re: Update on the workshop on Friday, February 3

Ms. Ray,

Thank you for your e-mail. I am looking forward to showing you and your employees
how our software can help you with your client database. I am confident that you will
find this software quite useful.

On the day of the workshop, I will bring my colleague Josh Morton, who will take care
of the technical issues. He is one of the computer programmers who developed this
software, so he will be able to answer any technical questions your employees may have
about it.

As for handouts, I will contact your assistant on Monday the 10th. There will only be a
few pages, as most of the demonstration will be given on a computer that we will bring
with us.

See you next week.

Paul Han
181. What is the purpose of Ms. Ray’s e-mail? 184. Who is Josh Morton?
(A) To confirm the details of a presentation (A) An administrative assistant
(B) To place an order for computer software (B) A security guard
(C) To explain the changes in a security policy (C) A computer programmer
(D) To change the date of a workshop (D) A sales representative

182. What should Mr. Han do when he arrives 185. What will Mr. Han do on Monday?
at Alverton Finance Corporation? (A) Demonstrate a new software program
(A) Call Ms. Ray at her office (B) Print copies of handouts
(B) Pick up a security pass (C) Send documents to Ms. Rigby
(C) Go to room 135 (D) Introduce Mr. Morton to a client
(D) Contact Ms. Ray’s assistant

183. When will Ms. Ray and Mr. Han meet?

(A) On January 25
(B) On January 27
(C) On February 1
(D) On February 3
Question 186-190 refer to the following job posting, e-mail, and information.

The Brimstone is Hiring!

The Brimstone has been a main feature in the Palm Springs community for thirty years.
We have a reputation for excellent food and even better customer service. We are
currently in need of a new server to join our team at The Brimstone. If you are a
friendly and outgoing person with exceptional people skills then we want to hear from
you! Previous experience working as a server is desirable, but not a necessity. We will
train the right candidate. You must be sixteen years of age or older and be willing to
work morning, afternoon, and evening shifts during the week and on weekends. If you
are interested, please visit the restaurant at 1771 Coleman Avenue and ask to speak to
the manager, Richard Zimmerman.

To: Martha Forshee <[email protected]>

From: Richard Zimmerman <[email protected]>
Date: October 19
Subject: Welcome to the team!
Attached: Employee manual

Dear Martha,
I’m so pleased that you’ve accepted our offer of employment. I was quite impressed with your
previous restaurant background, and especially with your engaging personality. I think you will
make a great addition to our restaurant.

As you know, your first day of work will be Saturday, October 25. For your reference, I have
attached the first page of the employee manual for you to familiarize yourself with before you
start. More detailed information regarding the specific roles and responsibilities will be
explained to you during your training after you’ve started. You will shadow a different
employee for every shift during your first week, but the person in charge for your shift on the
25th will be Sam McCormick. He will guide you through your first lunch service.

We are thrilled to welcome you to the team!

Best regards,
Richard Zimmerman
Manager, The Brimstone
 Employee Manual
1.WORKING HOURS
• Breakfast shifts are from 7:00 A.M. to 11:00 A.M
• Lunch shifts are from 11:00 A.M. to 3:00 P.M.
• Dinner shifts are from 4:00 P.M. to 9:00 P.M.
• Night shifts are from 6:00 P.M. to 1:00 A.M.
2. ATTENDANCE POLICY
All time off must be requested and approved by a manager, in writing, in advance.
If employees cannot make their scheduled shifts, it is their responsibility to find a
replacement from our employees.
3. DRESS CODE
The standard clothing for all servers at The Brimstone restaurant is a pair of running shoes,
black pants (or a skirt), and a red top with The Brimstone's logo printed on it.

186. What is indicated about The Brimstone? 189. When does Ms. Forshee's shift start on
(A) It is looking to hire several new her first day?
employees.
(B) It recently opened a second location. (A) 7:00 A.M.
(C) It will open a cooking program. (B) 11 :00 A.M.
(D) It has been in business for three decades. (C) 4:00 P.M.
(D) 6:00 P.M.

187. What can be inferred about Ms. Forshee? 190. What is NOT stated about employees of
(A) She is at least sixteen years old. the restaurant?
(B) She is working in a restaurant for the first
time. (A) They are advised to wear a uniform.
(C) She will be interviewing Mr. McCormick. (B) They need to write a request for a
(D) She is training to be a chef. vacation.
(C) Every shift lasts for four hours.
(D) Schedule changes are allowed between
servers.
188. Where can Ms. Forshee get more
information than what Mr. Zimmerman sent?
(A) In the employee handbook
(B) On the company Web site
(C) At employee training
(D) In a follow-up e-mail.
Question 191-195 refer to the following Web pages and letter.

http://www.saltoalliance.com/membership

Current Promotions for Salto Alliance Members

From 1 July to 31 December, earn points when staying at any of the following Salto
Alliance hotels.

Egidio Hotel, Florence, Italy Halinski Hotel, London, England

Earn 40 points when you reserve a Earn 60 points when you reserve a
single room. double room.

Celova Inn, Siena, Italy Neves Pousada, Lisbon, Portugal

Opens 3 March! Earn 70 points Earn 60 points when you reserve a
when you reserve a single room. double room.

Plus:
• Members receive free shuttle service to select local attractions and the main airport. Check
with the front desk for scheduling.
• Members who rent a car from Avini Rentals receive a 10 percent discount on car rentals.

Ready to use your points?

• 500 points: Get 50 percent off a meal of up to €100 at any Salto Alliance hotel restaurant.
• 600 points: Receive a room upgrade.
• 1,000 points: Enjoy a free overnight stay at any participating Salto Alliance hotel.

For details on promotions and points, go to www.saltoalliance.com/member_rewards.

Salto Alliance

3 August

Elsa Dolanski
238 Rose Hill
BECKLEY OX3 25E
England

Dear Ms. Dolanski,

Thank you for staying at a Salto Alliance hotel. Enclosed you will find the Salto Alliance
membership card that you requested during your recent stay in Florence. We have already
applied the 40 points that you earned during your one-night visit, but you will need to
activate your card to keep accruing points. To do so, go to our Web site at
www.saltoalliance.com, click "My Account," and follow the instructions provided.

We look forward to hosting you again in the near future.

Regards,
The Guest Relations Team
Salto Alliance
http://www.saltoalliance.com/member_2378273

Ms. Dolanski, thank you for completing the survey regarding your stay at Celova Inn,
4-5 October. To show our appreciation, we have added 20 bonus point to your account!

Salto Alliance Membership Card: 2378273

Total Accrued Points: 510

To redeem your points, visit www.saltoalliance.com/member_rewards.

191. What is mentioned about Salto Alliance 194. What is probably true about Ms. Dolanski?
hotels? (A) She stayed at a new hotel.
(A) They have three room sizes to choose from. (B) She rented a car from Avini Rentals.
(B) They prepare free breakfasts for guests. (C) She was unable to activate her card.
(C) They provide coupons for nearby (D) She lost her membership card.
attractions.
(D) They offer members free transportation to
local sites.

192. At what hotel did Ms. Dolanski request a 195. Why did Ms. Dolanski receive bonus
membership card? points?
(A) Egidio Hotel (A) For recommending a shuttle service
(B) Halinski Hotel considered
(C) Celova Inn (B) For filling out a survey
(D) Neves Pousada (C) For extending her hotel stay
(D) For checking out early
193. In the letter, the word "keep" in
paragraph 1, line 4, is closest in meaning to
(A) place
(B) continue
(C) delay
(D) hold
Question 196-200 refer to the following job posting, e-mail, and letter.

Richmond Engineering is hiring. We are looking for certified structural engineers to

manage several building projects at our firm.

Necessary Qualifications
• Bachelor of Science degree in engineering
• Licensed by the Professional Engineering Association (must submit proof)
• Familiarity with various engineering design databases
• Successful passing of an engineering skills test

Responsibilities
• Assess weak buildings and provide recommendations for their structural integrity
• Make drawings, specifications, and computer models of structures

Application Procedure
Please e-mail your cover letter and résumé along with a copy of your engineering
license to [email protected] prior to March 15. The engineering skills
test will be held for all candidates on March 16. After the tests have been scored,
specific candidates will be brought in for interviews on March 19.

To: <[email protected]>
From: Nate Patel <[email protected]>
Date: March 9
Subject: Engineering position
Attached: Patel Application

To whom it may concern,

I am applying for the structural engineering position. I recently graduated from a

competitive engineering program. If hired, I believe I would be an asset to your
organization.

While completing my studies, I served my internship at a construction company. Now that

I have obtained my degree and license, I would very much like to apply my skills to a
full-time position.

In regards to the skills test, I wanted to see if it is possible to take the test on a different
day. I will be away for a field survey on the day. However, I am available on both the 17th
and 18th. I hope this solution is agreeable to you.

Kind thanks,
Nate Patel
 Nate Patel
4481 Elkview Drive
Jupiter, FL 33478

Dear Mr. Patel:

Congratulations!

You scored the highest on our engineering skills test and your interview was
impressive as well. We would like to offer you the position of structural engineer.
There's one thing I need you to do before you sign the contract, though. As part of
your initial application, I received your cover letter and résumé, but the third
document was missing. Because it is a key requirement of the position, I cannot
send you a contract until we have received it. Could you please send a copy to me
before the end of the week? After I have it on file, we can move forward with your
job offer.

Sincerely,

Esther Cobb
HR Director, Richmond Engineering

196. What is NOT mentioned as a 199. What is the purpose of the letter?
requirement of the position? (A) To answer an inquiry about a job posting
(A) A passing score on an exam (B) To schedule a candidate for an interview
(B) Several years' experience (C) To give a job offer to a candidate
(D) To provide training information to a new
(C) A university degree in engineering
hire
(D) Understanding of design software

197. According to Mr. Patel, what day 200. What can be inferred about Mr. Patel?
is he unavailable? (A) He was the first candidate to e-mail his
(A) March 16 résumé.
(B) March 17 (B) He interviewed on a different day than
(C) March 18 other applicants.
(D) March 19 (C) He had to rearrange his vacation schedule.
(D) He didn't attach proof of his license.
198. According to the e-mail, what has Mr.
Patel done?
(A) He has taken a skills test.
(B) He has completed a field investigation.
(C) He has received reference letters from
his internship.
(D) He has received a university degree.