Service and support training: HP LaserJet Pro M501, HP

LaserJet Enterprise M507/M506, MFP M528/M527, Managed

E50145/E50045, MFP E52645/E52545

Tour the printer

This course module provides an overview of the printer, the location of components on the
printer, the specifications for each bundle, and the printer supplies and accessories.

 Printer introduction
 Technical specifications
 Printer views
 Supported print drivers and operating systems
 Remote management
 Supplies, accessories and parts

Student performance objectives

By the end of this module, students should be able to:
 Locate and identify major printer components.
 Describe the printer bundles.
 List the available accessories and supplies.

Printer introduction
Learn about the HP LaserJet Pro M501, HP LaserJet Enterprise M507/M506, MFP
M528/M527, Managed E50145/E50045, MFP E52645/E52545 printers and the features
included in the printer bundles.

NEW MODELS:
The M507 and MFP M528 (Managed E50145 and Managed MFP E52645) printers are
updates/replacements to the M506 and MFP M527 printers.
The M507/E50145 single-function printer includes the following bundles:
 Transactional bundles: M507n, M507dn, and M507x
 Managed bundle: E50145dn (managed version of M507dn)
The MFP M528/E52645 printer includes the following bundles:
 Transactional bundles: M528dn, M528f, M528c, and M528z
 Managed bundles: E52645dn and E52645c (managed versions of M528dn, M528c)

CURRENT PRO MODEL:

The HP LaserJet Pro M501 single-function printer remains in this series of printers. This
printer includes the M501n and M501dn (duplex) bundles.
PAST MODELS:
 The HP LaserJet Enterprise M506 and MFP M527 (former models) are replaced by
the new M507 and MFP M528 printers, however, current customers can receive
Support and Service from HP.
 The E50045 and E52545 (former Managed models) are replaced by the new
Managed E50145 and Managed MFP E52645.
See the Technical Specifications section in this training for more details about the bundles
for these printers.

Technical specifications
Refer to the Technical Specifications tables for details about each model. The current
printer models are listed first, and then the M506/MFP 527.

M507 technical specifications

The following table describes the bundles in more detail.

Model name M507n M507dn M507x

Product
1PV86A 1PV87A 1PV88A
number

Paper
Tray 1 (100-sheet capacity) Included Included Included
handling

Tray 2 (550-sheet capacity) Included Included Included

Tray 3 (550-sheet capacity)

NOTE:
The printer is limited to a
total of five input trays, Optional Optional Included
including combination of
MP tray, main cassette, and
stackable, 2,300 pages
max. input.

Not
Automatic duplex printing Included Included
available

10/100/1000 Ethernet LAN

Connectivity Included Included Included
connection with IPv4 and IPv6

Hi-Speed USB 2.0 Included Included Included

 Print server for wireless network
Included Included Included
connectivity

Walk-up USB port Included Included Included

Hardware Integration Pocket for

connecting accessory and third- Included Included Included
party devices

Bluetooth Low Energy (BLE) for Not Not

Included
printing from mobile devices available available

HP Internal USB Ports Optional Included Included

HP Jetdirect 3100w
Optional Optional Optional
BLE/NFC/Wireless Accessory

HP Jetdirect 2900nw Print Server

Not
accessory for wireless Optional Optional
available
connectivity

1 GB base memory

NOTE:
The base memory is
Memory Included Included Included
expandable to 2 GB by
adding a DIMM memory
module.

Mass storage Encrypted FIPS HDD Optional Optional Optional

HP Trusted Platform Module for

Security encrypting all data that passes Optional Optional Optional
through the printer

Control-panel
Control panel with color graphical Not
display and Included Included
display and keypad available
input

Not Not
Color touchscreen control panel Included
available available
 Prints 43 pages per minute (ppm)
Print on A4 and 45 ppm letter-size Included Included Included
paper

USB printing Included Included Included

Mobile/cloud printing Optional Optional Optional

Store jobs in the printer memory

to print later or print privately
Included Included Included
(Requires a 16 GB or greater USB
thumb drive.)

E50145 technical specifications

The following table describes the bundles in more detail.

Model name E50145dn

Product number 1PU51A

Paper handling Tray 1 (100-sheet capacity) Included

Tray 2 (550-sheet capacity) Included

Tray 3 (550-sheet capacity)

NOTE:
The printer is limited to a total of five input Optional
trays, including combination of MP tray, main
cassette, and stackable, 2,300 pages max. input.

Automatic duplex printing Included

10/100/1000 Ethernet LAN connection with IPv4 and

Connectivity Included
IPv6

Hi-Speed USB 2.0 Included

Print server for wireless network connectivity Optional

 Walk-up USB port Included

Hardware Integration Pocket for connecting accessory

Optional
and third-party devices

Bluetooth Low Energy (BLE) for printing from mobile Not

devices available

HP Internal USB Ports Optional

HP Jetdirect 3100w BLE/NFC/Wireless Accessory Optional

HP Jetdirect 2900nw Print Server accessory for

Optional
wireless connectivity

1 GB base memory

NOTE:
Memory Included
The base memory is expandable to 2 GB by
adding a DIMM memory module.

Mass storage Encrypted FIPS HDD Optional

HP Trusted Platform Module for encrypting all data

Security Included
that passes through the printer

Control-panel
Color touchscreen control panel Included
display and input

Prints 45 pages per minute (ppm) on A4 and letter-size

Print Included
paper

USB printing Included

Not
Mobile/cloud printing
available

Store jobs in the printer memory to print later or print Not

privately available
 (Requires a 16 GB or greater USB thumb drive.)

MFP M528 technical specifications

The following table describes the bundles in more detail.

Flow
Model name M528dn M528f M528c
M528z

Product
1PV64A 1PV65A 1PV66A 1PV67A
number

Paper Tray 1 (100-sheet

Included Included Included Included
handling capacity)

Tray 2 (550-sheet
Included Included Included Included
capacity)

Tray 3 (550-sheet
capacity)
NOTE:
The printer is
limited to a total
of five input
trays, including Optional Optional Optional Optional
combination of
MP tray, main
cassette, and
stackable, 2,300
pages max.
input.

Not
Convenience stapler Included Included Included
available

Automatic duplex
Included Included Included Included
printing

10/100/1000 Ethernet
Connectivity LAN connection with Included Included Included Included
IPv4 and IPv6
 Hi-Speed USB 2.0 Included Included Included Included

Print server for wireless

Optional Optional Included Optional
network connectivity

Walk-up USB port Included Included Included Included

Hardware Integration
Pocket for connecting
Included Included Included Included
accessory and third-
party devices

HP Internal USB Ports Optional Optional Optional Optional

HP Jetdirect 3100w
BLE/NFC/Wireless Optional Optional Optional Included
Accessory

HP Jetdirect 2900nw
Print Server accessory
Optional Optional Optional Optional
for wireless
connectivity

Wi-Fi Bluetooth Low Not Not Not

Included
Energy (BLE) Direct available available available

1.75 GB base memory

NOTE:
The base
memory is
Memory Included Included Included Included
expandable to
3.75 GB by
adding a DIMM
memory module.

16 GB embedded Multi-
Not Not Not
Mass storage Media Controller Included
available available available
(eMMC)

500 GB HP Secure Optional Included Included Included

High-Performance Hard
 Disk

HP Trusted Platform
Module for encrypting
Security Optional Optional Optional Optional
all data that passes
through the printer

Control-
panel display Color touchscreen
Included Included Included Included
and control panel
keyboard

Not Not
Physical keyboard Included Included
available available

Prints 45 pages per

minute (ppm) on letter
Print Included Included Included Included
and 43 ppm on A4-size
paper

USB printing Included Included Included Included

Not Not Not

Mobile/cloud printing Included
available available available

Store jobs in the printer

Not Not Not
memory to print later or Included
available available available
print privately

Fax Optional Included Included Included

Copies 45 pages per

Copy and minute (ppm) on letter
Included Included Included Included
Scan and 40 ppm on A4-size
paper

100-page document
feeder with dual-head
scanning for single-pass Included Included Included Included
duplex copying and
scanning
 HP EveryPage
Technologies including Not Not
Included Included
ultrasonic multi-feed available available
detection

Embedded optical
character recognition
(OCR) provides the
ability to convert Not Not
Included Included
printed pages into text available available
that can be edited or
searched using a
computer

SMART Label feature

provides paper-edge Not Not
Included Included
detection for automatic available available
page cropping

Automatic page
orientation for pages Not Not
Included Included
that have at least 100 available available
characters of text

Automatic tone
adjustment sets contrast,
Not Not
brightness, and Included Included
available available
background removal for
each page

Send documents to E-
Not Not
Digital Send mail, USB, and shared Included Included
available available
folders on a network

Send documents to Not Not

Included Included
SharePoint® available available

MFP E52645 technical specifications

The following table describes the bundles in more detail.

Flow
Model name E52645dn
E52645c
Product number 1PS54A 1PS55A

Paper handling Tray 1 (100-sheet capacity) Included Included

Tray 2 (550-sheet capacity) Included Included

Tray 3 (550-sheet capacity)

NOTE:
The printer is limited to a total of
five input trays, including Optional Optional
combination of MP tray, main
cassette, and stackable, 2,300 pages
max. input.

Not
Convenience stapler Included
available

Automatic duplex printing Included Included

10/100/1000 Ethernet LAN connection

Connectivity Included Included
with IPv4 and IPv6

Hi-Speed USB 2.0 Included Included

Print server for wireless network

Optional Optional
connectivity

Walk-up USB port Included Included

Hardware Integration Pocket for

connecting accessory and third-party Included Included
devices

HP Internal USB Ports Optional Optional

HP Jetdirect 3100w BLE/NFC/Wireless

Optional Optional
Accessory

HP Jetdirect 2900nw Print Server Optional Optional

 accessory for wireless connectivity

Wi-Fi Bluetooth Low Energy (BLE) Not Not

Direct available available

1.75 GB base memory

NOTE:
Memory The base memory is expandable to Included Included
3.75 GB by adding a DIMM
memory module.

16 GB embedded Multi-Media Controller Not

Mass storage Included
(eMMC) available

500 GB HP Secure High-Performance

Optional Included
Hard Disk

HP Trusted Platform Module for

Security encrypting all data that passes through the Included Included
printer

Control-panel
display and Color touchscreen control panel Included Included
keyboard

Not
Physical keyboard Included
available

Prints 45 pages per minute (ppm) on letter

Print Included Included
and 43 ppm on A4-size paper

USB printing Included Included

Not Not
Mobile/cloud printing
available available

Store jobs in the printer memory to print Not Not

later or print privately available available

Fax Optional Optional

 Copies 45 pages per minute (ppm) on
Copy and Scan Included Included
letter and 40 ppm on A4-size paper

100-page document feeder with dual-head

scanning for single-pass duplex copying Included Included
and scanning

HP EveryPage Technologies including Not

Included
ultrasonic multi-feed detection available

Embedded optical character recognition

(OCR) provides the ability to convert Not
Included
printed pages into text that can be edited or available
searched using a computer

SMART Label feature provides paper-

Not
edge detection for automatic page Included
available
cropping

Automatic page orientation for pages that Not

Included
have at least 100 characters of text available

Automatic tone adjustment sets contrast,

Not
brightness, and background removal for Included
available
each page

Send documents to E-mail, USB, and Not

Digital Send Included
shared folders on a network available

Not
Send documents to SharePoint® Included
available

M501 Technical specifications

Review the technical specifications for the printer.

Model name M501n M501dn

Product number J8H60A J8H61A

Paper handling Tray 1 (100-sheet capacity)

 Tray 2 (550-sheet capacity)

1 x 550-sheet paper feeder Optional Optional

Not
Automatic duplex printing
supported

10/100/1000 Ethernet LAN connection

Connectivity
with IPv4 and IPv6

Hi-Speed USB 2.0

Memory 256 MB DDR3 memory

Control-panel 2-line graphical display with 10-key

display and input keypad

Prints 45 pages per minute (ppm) on

Print
letter and 43 ppm on A4-size paper

Job storage/PIN-protected printing

(Requires a 16 GB or greater USB
flash drive.)

MFP M527 Technical specifications

Review the technical specifications for the MFP M527 printer.

Model name Flow Flow

M527dn M527f
printer M527c M527z
F2A76A F2A77A
number F2A81A F2A78A

Paper Tray 1 (100-sheet

handling capacity)
 Tray 2 (550-sheet
capacity)

1 x 550-sheet paper
tray
NOTE:
Each printer
model accepts Optional Optional
up to three
optional 1 x
550-sheet
trays (Trays 3,
4, and 5).

Printer cabinet/stand Optional Optional Optional Optional

Automatic duplex
printing

Not
Convenience stapler
supported

10/100/1000 Ethernet
Connectivity LAN connection
with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB
port for printing
without a computer
and upgrading the
firmware

Hardware Integration
Pocket (HIP-2) for
connecting accessory
and third-party
devices
 HP Internal USB
Optional Optional Optional Optional
Ports

Integrated HP near-
field communication
(NFC) and Wi-Fi Not Not Not
Direct functionality supported supported supported
for printing from
mobile devices

HP Jetdirect 3000w
NFC/Wireless
Not
Accessory for Optional Optional Optional
supported
printing from mobile
devices

HP Jetdirect 2900nw
Print Server
Optional Optional Optional Optional
accessory for
wireless connectivity

1.75 GB base
memory
NOTE:
The base
memory is
Memory expandable to
2.5 GB by
adding a
DIMM
memory
module.

16 GB embedded
Not Not Not
Mass storage Multi-Media Card
supported supported supported
(eMMC)

HP Secure High-
Performance Hard- Optional
Disk Drive

Security HP Trusted Platform Optional Optional Optional Optional

Module for
 encrypting all data
that passes through
the printer

Control-
panel display Color touchscreen
and control panel
keyboard

Not Not
Physical keyboard
supported supported

Prints 45 pages per

minute (ppm) on
Print
letter and 43 ppm on
A4-size paper

Easy-access USB
printing (no
computer required)

Store jobs in the

printer memory to
print later or print
privately

Fax Optional

Copies 45 pages per

Copy and minute (ppm) on
Scan letter and 43 ppm on
A4-size paper

100-page document
feeder with dual-
head scanning for
single-pass duplex
copying and
scanning
 HP EveryPage
Technologies Not Not
including ultrasonic supported supported
multi-feed detection

Embedded optical
character recognition
(OCR) provides the
ability to convert Not Not
printed pages into supported supported
text that can be
edited or searched
using a computer

SMART Label
feature provides
Not Not
paper-edge detection
supported supported
for automatic page
cropping

Automatic page
orientation for pages Not Not
that have at least 100 supported supported
characters of text

Automatic tone
adjustment sets
contrast, brightness, Not Not
and background supported supported
removal for each
page

Send documents to
E-mail, USB, and
Digital Send
shared folders on a
network

Send documents to Not Not

SharePoint® supported supported
M506 Technical specifications
Review the technical specifications for the M506 printer.

Model name
M506n M506dn M506x
printer
F2A68A F2A69A F2A70A
number

Paper
Tray 1 (100-sheet capacity)
handling

Tray 2 (550-sheet capacity)

1 x 550-sheet paper tray

NOTE:
Each printer model
accepts up to three Optional Optional
optional 1 x 550-sheet
trays (Trays 3, 4, and 5).
Tray 3 is included with
the x model.

Printer cabinet/stand Optional Optional Optional

Not
Automatic duplex printing
supported

10/100/1000 Ethernet LAN

Connectivity
connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for

printing without a computer
and upgrading the firmware

Hardware Integration Pocket Not

(HIP-2) for connecting supported
 accessory and third-party
devices

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 3000w
Not
NFC/Wireless Accessory for Optional Optional
supported
printing from mobile devices

Integrated HP near-field
communication (NFC) and Wi- Not Not
Fi Direct functionality for supported supported
printing from mobile devices

HP Jetdirect 2900nw Print

Server accessory for wireless Optional Optional Optional
connectivity

512 MB base memory

NOTE:
The base memory is
Memory
expandable to 1.5 GB by
adding a Slim DIMM
memory module.

4 GB embedded Multi-Media
Mass storage
Card (eMMC)

HP Secure High-Performance
Optional Optional Optional
Hard-Disk Drive

HP Trusted Platform Module

Security for encrypting all data that Optional Optional Optional
passes through the printer

Control-panel
4-line graphical display with Not
display and
10-key keypad supported
input
 Color touchscreen control Not Not
panel supported supported

Prints 45 pages per minute

Print (ppm) on letter and 43 ppm on
A4-size paper

Easy-access USB printing (no

computer required)

Store jobs in the printer

memory to print later or print
privately

Interface ports
Review the location of the interface ports on the printer.

1 Slot for a cable-type security lock

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

Host USB port for job storage feature (requires a 16 GB or larger USB flash
4
drive)

Control-panel view
Review descriptions of the control panel features.

Control panel This screen shows status information, menus, help

1
display information, and error messages.

2 Numeric keypad Use these buttons to enter numeric values.

 Press this button to cancel a print job or to exit the control
3
Cancel   button panel menus.

Use this button for the following actions:

 Exit the control-panel menus.
4 Back arrow     Scroll back to a previous menu in a submenu list.
button  Scroll back to a previous menu item in a submenu list
(without saving changes to the menu item).

Use this button to navigate through the menus or to decrease

5 Down arrow   
a value that appears on the display.
button

Press the OK button for the following actions:

 Open the control-panel menus.
 Open a submenu displayed on the control-panel
display.
6 OK button  Select a menu item.
 Clear some errors.
 Begin a print job in response to a control-panel
prompt (for example, when the message Press
[OK] to continue appears on the control-panel
display).

7 Use this button to open the Setup menu.

Setup   button

Use this button to navigate through the menus or to increase a

8 Up arrow   
value that appears on the display.
button

This light is on when the printer is ready to print. It blinks

9 Ready light (green)
when the printer is receiving print data.

1
Attention light (red) This light blinks when the printer requires user attention.
0

M507/M506, E50145/E50045 printer views

Review details about the M507/M506, E50145/E50045 printer front, back and control panel
views.

Printer front view

Use the diagram to locate important components on the printer.
1 Top cover (access to the toner cartridge)

Easy-access USB port

Insert a USB flash drive for printing without a computer or to update the printer
firmware.
2
NOTE:
An administrator must enable this port before use.

3 Output bin

4 On/off button

5 2.7-in QVGA LCD color display with 24-key pad (n and dn models)

Hardware integration pocket for connecting accessory and third-party devices

NOTE:
6
To use the hardware integration pocket (HIP), install the HP internal USB ports
accessory (B5L28A). The USB port inside the HIP is not functional otherwise.

7 Formatter cover

8 Tray 2

9 Model name

1
Tray 1
0

1
Control panel with color touchscreen display (x models only)
1

1 1 x 550-sheet paper feeder, Tray 3 (included with the x model, optional for the other
2 models)
NOTE:
Each printer model accepts up to three optional 1 x 550-sheet feeders (Trays 3,
 4, and 5). Tray 3 is included with the x model.

Printer back view

Use the diagram to locate important components on the printer.

1 Rear door (access for clearing jams)

2 Serial number and product number label

3 Top-cover-release button

Dust cover for Tray 2 (flips up when legal-size paper is

4
loaded)

5 Power connection

6 Formatter (contains the interface ports)

Interface ports
Use the diagram to identify the printer interface ports.

1 Slot for a cable-type security lock

2 Local area network (LAN) Ethernet 10/100/1000 network port

3 Hi-Speed USB 2.0 printing port

USB port for connecting external USB devices (this port might be covered)

4 NOTE:
For easy-access USB printing, use the USB port near the control panel.

Control-panel view (2.7-in QVGA LCD color display with 24-key pad, n and dn

models)
Use the 2-line control panel to obtain printer and job status information and to configure the
printer.

Select the Reset button to clear changes, release the

printer from a paused state, display hidden errors, and
1 Reset button
restore the default settings (including the language and
keyboard layout).

Select the Sign In button to open the Sign In screen.

Sign In or Sign
2 Select the Sign Out button to sign out of the printer. The
Out button
printer restores all options to the default settings.

Select any of the icons to open the application. Swipe the

screen sideways to access more applications.
NOTE:
3 Applications area
The available applications vary by printer. The
administrator can configure which applications
appear and the order in which they appear.

4 Select the Home   button to return to the Home

Home   button
screen.

Select the Information   button to access a screen

that provides access to several types of printer
information. Select the buttons at the bottom of the
screen for the following information:
 Display Language: Change the language setting
for the current user session.
 Sleep Mode: Place the printer into sleep mode.
5  Wi-Fi Direct: View information for how to
Information   button connect directly to the printer using a phone,
tablet, or other device with Wi-Fi.
 Wireless: View or change wireless connection
settings (wireless models only).
 Ethernet: View or change Ethernet connection
settings.
 HP Web Services: View information to connect
and print to the printer using HP Web
Services (ePrint).
 Provides a list of help topics or information about a topic
6 when using the Home screen, an app, an option, or a
Help   button
feature.

7 Backs up one level in the menu tree.

Back   button

Navigates to the previous item or widget in the list, or

8
Up arrow   button increases the value of numeric items.

9 Message Center    Displays the Message Center.

button

Navigates to the previous item, widget, or level in a

1
menu tree (but does not exit the app), or decreases the
0 Left arrow   button
value of numeric items.

Accepts the selected value for an item, activates a

1
OK button focused button, opens the keyboard to edit the focused
1
text field, or activates similar selection actions.

1 Navigates to the next item, widget, or level in a menu

2 Right arrow   button tree, or increases the value of numeric items.

1
Starts the print job.
3 Start   button

1 Navigates to the next item or widget in the list, or

4 Down arrow   button decreases the value of numeric items.

Pauses the printer and opens Active Jobs. From the

1
Active Jobs screen, the user can cancel the job or resume
5 Cancel   button
printing.

1
Clears the entire entry in an input field.
6 Clear   button

Press the Sign In button to opent the Sign In screen.

1 Sign In or Sign
7 Out button Press the Sign Out button to sign out of the printer. The
printer restores all options to the default settings.
 1
Numeric keypad Enters numeric values.
8

Indicates the number of pages on the Home screen or

1 Home-screen page
Home screen folder. The current page is highlighted.
9 indicator
Swipe the screen sideways to scroll between pages.

Control-panel view (touchscreen, x models only)

Use the touchscreen control panel to obtain printer and job status information and to
configure the printer.
NOTE:
Tilt the control panel for easier viewing.

Return to the Home screen at any time by selecting the Home   button at the bottom of
the printer control panel.
NOTE:
For more information about the printer-control-panel features, go
to www.hp.com/support/ljM507, www.hp.com/support/ljM528mfp,
or www.hp.com/support/ljM501. Select Manuals, and then select General
reference.
NOTE:
The features that appear on the Home screen can vary, depending on the printer
configuration.

Select the Reset button to clear changes, release the printer

from a paused state, display hidden errors, and restore the
1 Reset button
default settings (including the language and keyboard
layout).

Select the Sign In button to open the Sign In screen.

Select the Sign Out button to sign out of the printer. The
printer restores all options to the default settings.
Sign In or Sign
2 NOTE:
Out button
This button displays only if the administrator has
configured the printer to require permission for
access to features.

3
Information   button Select the Information   button to access a screen that
provides access to several types of printer information.
 Select the buttons at the bottom of the screen for the
following information:
 Display Language: Change the language setting
for the current user session.
 Sleep Mode: Place the printer into sleep mode.
 Wi-Fi Direct: View information for how to
connect directly to the printer using a phone,
tablet, or other device with Wi-Fi.
 Wireless: View or change wireless connection
settings (some models require an optional
wireless accessory).
 Ethernet: View or change Ethernet connection
settings.
 HP Web Services: View information to connect
and print to the printer using HP Web Services
(ePrint).

Select the Help   button to open the embedded help

system.
4
Help   button The system provides a list of help topics or information
about a topic when using the Home screen, an app, an
option, or a feature.

5 Current time Displays the current time.

Select any of the icons to open the application. Swipe the

screen sideways to access more applications.
NOTE:
6 Applications area
The available applications vary by printer. The
administrator can configure which applications
appear and the order in which they appear.

Indicates the number of pages on the Home screen or in an

Home-screen page
7 application. The current page is highlighted. Swipe the
indicator
screen sideways to scroll between pages.

8 Select the Home   button to return to the Home

Home   button
screen.

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.
 Control panel actions

Action Description Example

Touch Touch an item on the screen to select that item or

Touch the Settings icon
open that menu. Also, when scrolling through
to open the Settings app.
menus, briefly touch the screen to stop the scrolling.

Swipe
Touch the screen and then move your finger Swipe until
horizontally to scroll the screen sideways. the Settings app displays.

Scroll Touch the screen and then move your finger

vertically to scroll the screen up and down. When Scroll through
scrolling through menus, briefly touch the screen to the Settings app.
stop the scrolling.

MFP M528/M527, E52645/E52545 printer views

Review details about the MFP M528/M527, E52645/E52545 printer front, back and control
panel views.

Supplies and accessories

Find information about the supplies and accessories that are available for your printer.

Supplies and accessories

Cartridge Part
Item Description
number number

Supplies

HP 89A Black Original

Black LaserJet toner cartridge 89A CF289A
LaserJet Toner Cartridge

HP 89X High Yield Black

Original LaserJet Toner Black LaserJet toner cartridge 89X CF289X
Cartridge

HP 89Y Extra High Yield Black LaserJet toner cartridge 89Y CF289Y
Black Original LaserJet
 Toner Cartridge

Accessories

Optional 550-sheet paper

feeder
NOTE:
HP LaserJet 550-sheet The printer supports up Not
F2A72A
Paper Tray to three 1 x 550-sheet applicable
paper feeders unless
other input devices are
present.

Not
HP LaserJet Printer Stand Optional printer stand F2A73A
applicable

Optional DIMM for expanding Not

1 GB DDR3 SlimDIMM G6W84A
the memory applicable

HP Trusted Platform Automatically encrypts all data Not

F5S62A
Module that passes through the printer applicable

HP Secure High
Not
Performance Hard Disk Optional secure HDD B5L29A
applicable
Drive

HP Jetdirect 2900nw Print USB wireless print server Not

J8031A
Server accessory applicable

HP Jetdirect 3100w Wi-Fi Direct accessory for

Not
BLE/NFC/Wireless “touch” printing from mobile 3JN69A
applicable
Accessory devices

Two internal USB ports for Not

HP Internal USB ports B5L28A
connecting third-party devices applicable

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce
repair time.
More information about the CSR program and benefits can be found
at www.hp.com/go/csr-support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting
an HP-authorized service or support provider. When ordering, one of the following will be
needed: part number, serial number (found on back of printer), product number, or printer
name.
 Parts listed as Mandatory self-replacement are to be installed by customers,
unless you are willing to pay HP service personnel to perform the repair. For
these parts, on-site or return-to-depot support is not provided under the
HP printer warranty.
 Parts listed as Optional self-replacement can be installed by HP service
personnel at your request for no additional charge during the printer warranty
period.

Replacement parts

Self-
Part
Item Description replacement
number
options

Replacement 1 x 550-sheet
1 x 550 Sheet Feeder Kit Mandatory F2A72A
feeder

Secure Hard Disk Drive Replacement hard disk drive Mandatory B5L29A

Replacement memory
1 GB DDR3 SlimDIMM Mandatory G6W84A
DIMM

HP Trusted Platform Replacement trusted

Mandatory F5S62A
Module kit platform module

HP Jetdirect 2900nw Print Replacement USB wireless

Mandatory J8031A
Server print server accessory

HP JetDirect 3100w Replacement Wireless Direct

BLE/NFC/Wireless Print accessory for “touch” Mandatory 3JN69A
Accessory printing from mobile devices

Replacement internal USB

HP Internal USB Ports Mandatory B5L28A
ports

Configure the HP toner-cartridge-protection supply settings

A network administrator can configure the toner-cartridge-protection settings using the
printer control panel or the HP Embedded Web Server (EWS).

Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed
in the printer and protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the
following menu chain: Config > Supplies > Cartridge Policy or Cartridge Protection.
These features are available with HP FutureSmart versions 3 and later.
 Cartridge Policy: This feature protects the printer from counterfeit toner
cartridges by allowing only genuine HP cartridges to be used with the printer.
Using genuine HP cartridges ensures the best possible print quality. When
someone installs a cartridge that is not a genuine HP cartridge, the printer
control panel displays a message that the cartridge is unauthorized and it
provides information explaining how to proceed.
 Cartridge Protection: This feature permanently associates toner cartridges
with a specific printer, or fleet of printers, so they cannot be used in other
printers. Protecting cartridges protects your investment. When this feature is
enabled, if someone attempts to transfer a protected cartridge from the
original printer into an unauthorized printer, that printer will not print with the
protected cartridge. The printer control panel displays a message that the
cartridge is protected, and it provides information explaining how to proceed.

CAUTION:

After enabling cartridge protection for the printer, all subsequent toner
cartridges installed in the printer are automatically
and permanently protected. To avoid protecting a new cartridge,
disable the feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that
are currently installed.
Both features are off by default. Follow these procedures to enable or disable them.

Enable or disable the Cartridge Policy feature

The Cartridge Policy feature can be enabled or disabled using the control panel or the
Embedded Web Server (EWS).
NOTE:
Enabling or disabling this feature might require entering an administrator
password.

Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy
feature. This allows only genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to
the Settings application, and then select the Settings icon.
2. Open the following menus:
o Manage Supplies
o Cartridge Policy
3. Select Authorized HP.

Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy
feature. This removes the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, navigate to
the Settings application, and then select the Settings icon.
2. Open the following menus:
Manage Supplies
Cartridge Policy
3. Select Off.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy

feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):

NOTE:

The steps vary according to the type of control panel.

1 Keypad control panel

2 Touchscreen control panel

Keypad control panels: On the printer control panel, press the

Information   button, and then use the arrow keys to select the

Ethernet   menu. Press the OK button to open the menu and display the
IP address or host name.
Touchscreen control panels: On the printer control panel, touch the

Information   button, and then select the Network   icon to display

the IP address or host name.
Open a web browser, and in the address line, type the IP address or host
name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS opens.

NOTE:

If the web browser displays a message indicating that accessing the

website might not be safe, select the option to continue to the
website. Accessing this website will not harm the computer.

2. Open the Copy/Print tab.
 3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge
Policy drop-down list.
5. Click the Apply button to save the changes.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy

feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):

NOTE:

The steps vary according to the type of control panel.

1 Keypad control panel

2 Touchscreen control panel

Keypad control panels: On the printer control panel, press the

Information   button, and then use the arrow keys to select the

Ethernet   menu. Press the OK button to open the menu and display the
IP address or host name.
Touchscreen control panels: On the printer control panel, touch the

Information   button, and then select the Network   icon to display

the IP address or host name.
Open a web browser, and in the address line, type the IP address or host
name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS opens.

NOTE:

If the web browser displays a message indicating that accessing the

website might not be safe, select the option to continue to the
website. Accessing this website will not harm the computer.

2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Off from the Cartridge Policy drop-down
list.
5. Click the Apply button to save the changes.
 6. Troubleshoot Cartridge Policy control panel error messages
7. Review the recommended actions for Cartridge Policy error messages.

Error message Description Recommended action

The
administrator has
configured this Replace the cartridge with a genuine HP
printer to use toner cartridge.
only genuine HP If you believe you purchased a genuine HP
10.0X.30 supplies that are supply,
Unauthorized Cartridge still under visit www.hp.com/go/anticounterfeit to
warranty. The determine if the toner cartridge is a genuine
cartridge must be HP cartridge, and learn what to do if it is
replaced to not a genuine HP cartridge.
continue
printing.

Enable or disable the Cartridge Protection feature

The Cartridge Protection feature can be enabled or disabled using the control panel or the
Embedded Web Server (EWS).
NOTE:
Enabling or disabling this feature might require entering an administrator
password.

Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection
feature. This protects the cartridges associated with the printer from being stolen and used
in other printers.
1. From the Home screen on the printer control panel, navigate to
the Settings application, and then select the Settings icon.
2. Open the following menus:
o Manage Supplies
o Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to confirm, select Continue to enable the feature.

CAUTION:

After enabling cartridge protection for the printer, all subsequent toner
cartridges installed in the printer are automatically
and permanently protected. To avoid protecting a new cartridge,
disable the feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that
are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection
feature. This removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, navigate to
the Settings application, and then select the Settings icon.
2. Open the following menus:
o Manage Supplies
o Cartridge Protection
3. Select Off.