My Inbox in SAP Fiori

Simplifying Workflow for End Users

Benjamin Notheis, Product Manager BPM, SAP SE
ASUG Annual Conference, May 2015
Session Code: BT1072 Public
 ENTERPRISE WORKFLOW VIEW
SAP BUSINESS WORKFLOW l PROCESS ORCHESTRATION I SAP OPERATIONAL PROCESS INTELLIGENCE | MY INBOX

SAP Business Suite SAP Process SAP Operational Process

Orchestration Intelligence
Business Process
Modeling

Inbox
SAP PowerDesigner

3rd Party Systems

Orchestration Goal-driven Process

SAP Java Server

SAP Java Server
SAP Business Workflow
ABAP Server

Processes Insight-to-Action

SAP HANA
Enterprise Architecture

A2A & B2B

Process Observer HANA Workflow
Integration
Data Modeling

End-to-End Business Scenario

End-to-end visibility

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Enterprise Workflow
Previous inbox solutions

© 2015 SAP SE or an SAP affiliate company. All rightsQuelle: http://scn.sap.com/community/bpm/blog/2012/11/23/which-workflow-inbox-when-pros-and-cons-for-sap-business-workflow-and-sap-netweaver-bpm

reserved. Public 4
Enterprise Workflow
Why we need a unified inbox

End user challenges IT challenges

• Multiple sources for Work Items • Workflow notification linked to/from e-mail
• Complicated, different and sometimes outdated User • Users complaining of difficult to use and segregated UI’s
Experiences
• Business escalations due to slow work item processing
• No visibility into pending Work Items
• Difficult setup and configuration
especially when on the ‘GO’
• Performance and scalability
• Consistent user experience across different devices

A common user experience across SAP and non-SAP workflow engines reduces complexity and
increases productivity.

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 Unified UX Direction for all SAP Software
All applications & UI technologies to converge to the SAP Fiori UX

SAP Fiori User Experience

Applications* Analytics*

SAP HANA Platform

©* Cloud
2014 SAP SE or an SAP
and Analytics affiliateSAP
embracing company. Allisrights
Fiori UX reserved.
the current state of planning and may be changed by SAP at any time. 6
Introducing “My Inbox” in SAP Fiori

Full-fledged workflow inbox in Fiori. From simple approvals to process-driven applications.

Benefits
 Manage tasks across different devices
(desktop and mobile)
 Manage tasks across different systems
 Fully integrated into Fiori launchpad
 Access both SAP delivered and custom-built
workflows

Key Features
 Full-text search, sorting and filtering
 Manage substitutions
 Mass approvals
 Attachments, comments and custom
attributes
 Share tasks via email or SAP JAM
 Supports Business Workflow and SAP BPM

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My Inbox : Launchpad overview

Access all tasks from this tile.

(Available out of the box)

Logged in user

Access tasks configured per scenario from this tile.

(Needs configuration to be done)

Tiles can be grouped for convenience

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My Inbox : Overview

Enable mass action

Logged in user

Free text search and refresh actions

Number of comments

Number of attachments

Task List

Task Description and custom attributes

Task List actions, Sort,

Filter and Group Share task via
Custom actions Standard actions mail or JAM

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My Inbox : Mass Approval

Tasks need to be filtered by one specific task type

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My Inbox : Comments

Collaborate with other

users on a task

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My Inbox : Attachments

View, Add and Delete

an attachment for a task

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My Inbox : Manage substitutes

Substitute user details Textual description of Using task group

and status state of the substitution substitution can be
restricted defined list of
task types

Add a new substitute

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Extensibility: My Inbox extended for Shopping Cart approvals

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 Architecture View: My Inbox, Task Gateway & Task Consumption Model
HARMONIZE TASKS l STATE OF THE ART l FROM BUSINESS WORKFLOW TO OPERATIONAL PROCESS INTELLIGENCE

User experience
● All-new Fiori UI
My Inbox ● Responsive across devices
(desktop, tablet, mobile)
OData Benefits
● Aggregates into a single OData service
based on standard Task Consumption
Task Gateway

Task Consumption Model Model

SAP Gateway

● Can be extended with additional

Task Providers providers via Task Provider API
SAP Business SAP Business Process SAP HANA 3rd Party Workflow ● Allows integration of tasks into external
Workflow Provider Management Provider Provider* Engines Provider(s) portal

Key Features
● Covers all relevant inbox use cases
● Provides API to connect to non SAP system
RFC Web Service OData *.*
● Provides default connector for SAP BPM and
Provider

SAP BWF
Service

SAP Business SAP Business Process 3rd Party Workflow

SAP HANA*
Workflow Management Engines

*Planned: Connector for SAP HANA

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How to create a custom task provider

http://scn.sap.com/docs/DOC-53315
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From Universal Worklist (UWL) to My Inbox
Decision factors for migration

Mobile UWL
My Inbox
UWL

• Based on Enterprise Portal • Aligned with Fiori Ux strategy

• Extensive Customizing and Personalization • New, state-of-the art user experience
• Variety of available connectors • Support for mobile devices
• Currently supports SAP Business Workflow
and SAP BPM , additional providers planned

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Required Software Components

Frontend Server
• Lower than NetWeaver 7.40
• SAP NetWeaver Gateway 2.0 SPS 09
• UI ADD-ON 1.0 FOR NW 7.03 SPS10 or higher (UI5 1.26.0)
• UIX01CA1: FIORI APPROVE REQUESTS X1 1.0 SP04
• SAP IW PGW 100 (IW_PGW 100) SP 06
• NetWeaver 7.40 (SPS08):
• UIX01CA1: FIORI APPROVE REQUESTS X1 1.0 SP04
• SAP IW PGW 100 (IW_PGW 100) SP 06

Backend
• Basis at least NetWeaver 7.0
• SAP IW BEP 200 (IW_BEP 200) SP 09 (Gateway component)
• SAP BPM 7.31 SP13 / 7.40 SP08 or higher

Release Note for My Inbox: 2106212

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My Inbox and Task Gateway
Road map overview - key themes and capabilities

My Inbox My Inbox My Inbox

 Browse, sort, filter and group tasks  Show links to related objects  Outbox
 Complete tasks  Embedding of task applications  Change priority of tasks
 Comments and Attachments  Ability to open other workflow-  Show processing log
 Open task applications related Fiori applications  Mobile qualities integration using
 Manage substitutions  Re-submission of tasks Fiori Client
 Mass actions  Technical support information  Save current filter as new tile
 Share tasks via email or SAP JAM  My Inbox available on HANA
 Post tasks on JAM site Cloud Platform
 Support for BWF dynamic colunms Task Gateway
Task Gateway  Additional task providers
 Task harmonization on GW Task Gateway  Task Gateway on Gateway Java
 Extensibility for additional task  Improved scenario configuration (HANA Cloud Platform, Process
providers  Performance improvements Orchestration)
 Additional task providers

Today PLANNED INNOVATIONS Future Direction

My Inbox (Fiori Wave 7)
This is the current state of planning and may be changed by SAP at any time.

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SAP Gateway for Microsoft
Planned integration in Outlook

„SAP Approval App for

Office“

• Show additional
information for workflow
notifications
• Approve tasks directly from
Outlook
• Based on Task Gateway
services
• Supports Single-Sign On

This is the current state of planning and may be changed by SAP at any time.

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 Start your inbox journey

Contact Information
Thank you Benjamin Notheis
[email protected]
© 2015 SAP SE or an SAP affiliate company. All rights reserved.