Sapphire Finishing Mills Limited

S4HANA Implementation Services Agreement

Responsibility Assignment Matrix

TMC and CUSTOMER agree the following responsibility matrix of tasks per phase.

Responsible (R): Charged with performing the activities. The project plan may define additional detailed
responsibilities at the work unit level.
 Accountable (A): The CUSTOMER has overall accountability for the whole Project and all
the tasks identified below. Hence, Accountable (A) does not appear for the tasks below.
 Consulted (C): Provides input on how best to produce the activity and actively supports the
execution of the activity.
 Informed (I): Provided with information.

Task TMC CUSTOMER

Cross Phase Tasks
Maintain and update relevant project management documents, e.g., project R C
plans, risk and issue logs and status reports
Organizational change management activities, training and knowledge C R
transition activities.
Organizational change management includes, but is not limited to the
following: communication plan, organizational transition plan, business
readiness for go live, design and roll-out of end-user training, coordination
with remote sites, and project communication to the company.
Check that key users are available for all workshops and project activities as
I R
needed.
Manage any third parties engaged on the CUSTOMER’s Project. I R
Perform and manage hardware system administration tasks. (TMC is HW cloud I R
provider right now until that contract is valid the responsibility remains with
TMC)
Install an SAP Logon GUI front end connection before the start of the Project I R
and ensure connection to all SAP Software throughout the Project.
Prepare Phase
Prepare Project
Carry out preparatory steps as needed to deploy the solution. R R
Prepare a project schedule and TMC is responsible for SAP activities R C
CUSTOMER is responsible for CUSTOMER activities with regards to Project
C R
Schedule
Prepare a project structure, agree on roles, standards for design and R R
functional specification documentation.

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 Sapphire Finishing Mills Limited

S4HANA Implementation Services Agreement

Installation Preparation
Confirm, in writing, completion of pre-requisites. C R
Prepare the Sandbox and/or Development Environment and provide SAP with R C
access
Install SAP Solution Manager R C
Pre-Assembly
Task TMC CUSTOMER
Activate Solution: SAP Model Company Processes, in the Development and/or R C
Sandbox environment.
Confirm Activation: confirmation of pre-assembled solution activation without R C
material issues.
Project Kick-Off
Communicate the delivery approach: project objectives, structure, roles and R C
responsibilities, schedule
Provide overview of the business processes included in the project scope R C
including activated Model Company Processes.
Confirm the planned Project schedule by Project phase. R C
Explore Phase
Validation Workshops
Organize validation workshops. R C
Configure a baseline solution to demonstrate the CUSTOMER processes. R C
Demonstrate and validate the proposed scope. R C
Produce a prioritized list of identified gaps for configuration changes, R C
roles/authorization changes, Workflows, Reports, Interfaces, Conversions,
Enhancements / Exits and Forms and assess impact on project schedule and
budget.
Agree the delta scope that will be delivered as part of the project. Any delta C R
scope that is not part of the agreed scope as per this Scope Document is
subject to a Change Request.
Delta Scope Design Workshop
Conduct workshops to design the solution for the agreed delta scope items. R C
Determine and review options for resolving the gaps between the standard R C
scope and CUSTOMER requirements identified in validation workshop.
Record decisions, assumptions and business impacts. C R

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 Sapphire Finishing Mills Limited

S4HANA Implementation Services Agreement

Prepare solution design document covering delta scope and gaps. R C

Confirm solution design document. Work will not start on the Realize phase C R
until the document is confirmed.
Functional and Technical Design
Produce functional specification documents for Workflows, Reports, R C
Interfaces, Conversions, Enhancements / Exits and Forms as identified in the
delta scope design workshops.
Produce technical specification documents for Workflows, Reports, Interfaces, R C
Conversions, Enhancements / Exits and Forms as identified in the delta scope
design workshops.
Realize Phase
Task TMC CUSTOMER
Configure and unit test the baseline solution. This will include testing of R C
individual configuration elements and the process steps associated with
business transactions.
Implement Delta Scope
Develop Workflows, reports, interfaces, conversions, enhancements/exits and
R C
forms
Develop and Unit Test Workflows, Reports, Interfaces, Conversions, R C
Enhancements / Exits and Forms.
Knowledge Transfer Workshops
Provide and set up adequate facilities (room, projector) to support all I R
knowledge transfer activities.
Organize attendees for workshop(s). I R
Prepare knowledge transfer materials. R C
Knowledge transfer on CUSTOMER specific elements of the solution to R C
CUSTOMER project team members.
Switch to Quality Assurance Environment
Prepare the Quality Assurance Environment for transports and check the right R C
resources are available to transport the solution.
Import the solution into the Quality Assurance Environment. R C
Set up CUSTOMER Authorization Profiles for End Users
Define, design and set up end-user authorization profiles for the solution. R C
Data Migration

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S4HANA Implementation Services Agreement

Prepare the required system data (both master and transactional) and C R
develop the programs to extract the data from existing systems into the
specified file formats.
Execute data cleansing to remove duplicates and deal with inconsistencies. C R
Prepare import into SAP including any programs required, R C
Design test process R C
Integration Test
Finalize the integration testing approach and test plan. R C
Develop test scenarios and test scripts R C
Prepare and set up test data. C R
Perform integration test. C R
Manage test status and produce test report; document and prioritize all R C
testing issues/defects encountered.
User Acceptance Test
Task TMC CUSTOMER
Finalize the User Acceptance Testing approach and test plan. R C
Develop test scenarios and test scripts for CUSTOMER testing. R C
Prepare and set up test data. C R
Perform User Acceptance Test. User Acceptance Test to be executed by C R
CUSTOMER nominated end-users to validate the end-to-end business
processes.
Manage test status and produce test report; document and prioritize all C R
testing issues/defects encountered.
Resolve agreed defects found during the testing that are related to the R C
implementation of the project, provided that such defects are related to SAP
Service scope and activities.
Resolve defects related to the Project, which are related to CUSTOMER C R
responsibilities.
Confirm the solution. Work will not start on the Deploy phase until the C R
document is confirmed.
Deploy Phase
Switch to Production
Prepare the Production Environment for the transports and import / transport R C
the solution into the Production Environment.

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 Sapphire Finishing Mills Limited

S4HANA Implementation Services Agreement

Decide on Roles & Authorizations to be assigned to specific CUSTOMER end
I R
users
Assign Roles and authorizations to the end users R C
Perform technical validation of the import. R C
Execute data migration into the Production Environment. R C

Prepare End-user Training

Prepare end-user training materials and documentation. R C
Organize and deliver end-user training. C R
Cutover and Go-Live
Produce cutover plan. R C
Go/no-go decision C R
Execute cutover activities. R R
Validate Production. R R
Go-live. C R

The project language is English, and all documentation will be prepared in English. Project meetings will be
held in English and Change Requests and minutes will be prepared in English. Urdu/Hindi can be used for
conversational purposes.

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