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002 Lesson-12-Diplomatic-Language

This document discusses using diplomatic language in communication. It provides examples of softener phrases to soften direct statements, reductive quantifiers to reduce the strength of statements, using "would" or "could" to make requests softer, approximations to avoid being too direct, and saying "we" instead of "I" to be more inclusive. The document includes dialogues demonstrating diplomatic versus direct language and highlighting phrases like "it seems", "there's a slight problem", "could you repeat that", "sort of", and "we do apologize". It concludes with a lesson review of useful expressions for each diplomatic language function.

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Mohammed Ali
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36 views

002 Lesson-12-Diplomatic-Language

This document discusses using diplomatic language in communication. It provides examples of softener phrases to soften direct statements, reductive quantifiers to reduce the strength of statements, using "would" or "could" to make requests softer, approximations to avoid being too direct, and saying "we" instead of "I" to be more inclusive. The document includes dialogues demonstrating diplomatic versus direct language and highlighting phrases like "it seems", "there's a slight problem", "could you repeat that", "sort of", and "we do apologize". It concludes with a lesson review of useful expressions for each diplomatic language function.

Uploaded by

Mohammed Ali
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Lesson 12: Diplomatic Language

Using Diplomatic Language

Softeners

Reductive Quantifiers

Using ‘would’ or ‘could’

Approximations

Saying ‘we’
Dialogue 1: Direct Vs Diplomatic
Dialogue 1:I Diplomatic

Good morning, Hello. STP Consulting


can I speak to Hugo ____ ________.
Sanchez please?

___ _________
I cant hear you.
Can I speak to ___ ___ speak _ __
Hugo Sanchez louder.
________?

___ ____ ____


Mr. Sanchez is in a
meeting. ____ _____
you call back a bit
later _____?
Dialogue 2-6: Diplomatic
Language in use
Dialogue 2:I Softeners

The report is due at 5pm today.

___ __________ I won’t be able to finish the report today. Can I send it to you in the
morning?

I
Dialogue 3: Reductive Quantifiers

That was very rude of him.

He’s __ ____________ stressed out lately.

Dialogue 4: IWould/ Could

Nothing seems to work at the moment!


_______ you repeat that please?
I
Dialogue 5: Approximations

What kind of discount did you want?


We were ___ __ ______ for a price of below 50 dollars per unit.

Dialogue 6: ISaying “we”

My order was sent to the wrong address again.


____ ___ _____________ for the error.
Dialogue 7: Diplomatic
Language in use
Dialogue 7:I Diplomatic

We’ve got a ________ problem!

What _______ ___ problem?

__ ____ ____ our sales are too low this month. What’s going on?

_ _____ we’re too expensive. It is _____ difficult to sell to our customers.

__ ___ you didn’t


Never mind.read
It wasthe
an email I sent you last week. Our promotional offers are in there.
accident.

________ you email it again? I _ _____ I didn’t receive it.

__ _______ I’m _______ busy at the moment. I’ll send it tomorrow.


Listen and repeat
Softener Phrases:

• It seems you misunderstood the question.

• It appears the package wasn’t delivered today.

• I'm afraid the price is a bit too high.

• It looks like we’ll have to cancel our meeting.


Reductive quantifiers:

• There’s a slight problem here.

• She is somewhat busy at the moment.

• He’s a little stressed out today.


Using would or could:

• Could you repeat that, please?

• Would you mind calling back later?


Approximations:

• We were sort of hoping for a price of below


50 dollars per unit.
Using “we” instead of “I”:

• We do apologise for the error.


Lesson Review: Diplomatic Language
Useful Expressions

Function Phrases

Softener Phrases

Reductive Quantifiers

Statements-would
or could

Approximations

Using “we”

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