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Online Smart Service System Data Sheet

The document describes Growatt's Online Smart Service system, which allows for remote monitoring and management of Growatt inverters and energy storage products. Some key points: - The system includes the ShinePhone app and an online server that collects and analyzes device data from the cloud. - It enables remote diagnosis, configuration, firmware updates and proactive issue detection to handle 60% of problems without onsite support. - Users can communicate directly with Growatt engineers and check devices' operating status, events and settings in real-time through the app.

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31 views

Online Smart Service System Data Sheet

The document describes Growatt's Online Smart Service system, which allows for remote monitoring and management of Growatt inverters and energy storage products. Some key points: - The system includes the ShinePhone app and an online server that collects and analyzes device data from the cloud. - It enables remote diagnosis, configuration, firmware updates and proactive issue detection to handle 60% of problems without onsite support. - Users can communicate directly with Growatt engineers and check devices' operating status, events and settings in real-time through the app.

Uploaded by

ti bc energia
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Growatt Online Smart Service System

·Start to go a new trip with Growatt ShinePhone 4.0.


Please scan above QR code or search it in Google Play and APP Store.

A new service mode


Growatt Online Smart Service (OSS in short) system is a smart customer service system, and offers a quick support for
service, lowering service costs for both Growatt installers and distributors. Growatt OSS is mainly comprised of
ShinePhone APP and Growatt OSS system web server which provide data archiving and analyzing for Growatt devices.

Compared with conventional customer service, it not only helps customer handle various problems but also furnishes
proactively reminders to prevent potential faults and risks of inverters for customers based on future-proof Cloud data
technologies. Specifically, this system is able to analyze, diagnose and repair devices online without engineer support
on-site.

With the help of Growatt OSS, Growatt engineers almost can handle 60%+ problems by remote configuration and FW
updating without on-site service, saving time and cost for installers and distributors.

In addition, end users have ability to “talk” with Growatt engineer real-timely as well as submit any doubt by
ShinePhone which makes people enjoy asking for assistances from Growatt engineers available! Moreover, the
distributors are allowed to post some advertisements for specified target groups to promote its products.

Features
Online quick support for service
Online intelligent diagnosis and alarm
Remote configuration and FW updating
Customized product and service promotion

GROWATT NEW ENERGY TECHNOLOGY Co.,LTD


A: No.28 Guangming Road, Longteng Community, Shiyan, Baoan District, Shenzhen, P.R.China.
T: + 86 755 2747 1900 F: + 86 755 2749 1460 E: [email protected]

www.ginverter.com
Datasheet Online Smart Service System

Language

Available languages Chinese, English, Hungarian, Italian

System information

Support operation systems Andriod/IOS

Support dataloggers ShineWeBox, ShineWi-Fi, ShineLink

Source of data http://server.growatt.com

Devices information

All inverter and storage product running status and data


Device data could be obtained at any time

Device event All the warning events or failure events could be sent to user via ShinePhone APP

Setting information

Available inverter setting Inverter time, power factor, voltage range, inverter on/off

Available storage setting Storage time, forced discharge time, storage on/off, SP string voltage

Online Service

Online question-and-answer User can submit suggestion and question via ShinePhone APP

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