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Doaa Micro Computer

This document discusses effective communication for managers. It defines communication and effective communication as the clear understanding of meaning between sender and receiver. It emphasizes the importance of effective communication for managing relationships, reducing conflict, enabling collaboration, increasing motivation, and boosting employee commitment. The document also outlines different types of communication, functions of communication, communication methods, barriers to communication, and how to overcome those barriers.

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noor
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30 views

Doaa Micro Computer

This document discusses effective communication for managers. It defines communication and effective communication as the clear understanding of meaning between sender and receiver. It emphasizes the importance of effective communication for managing relationships, reducing conflict, enabling collaboration, increasing motivation, and boosting employee commitment. The document also outlines different types of communication, functions of communication, communication methods, barriers to communication, and how to overcome those barriers.

Uploaded by

noor
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 6

MANAGERS &

COMMUNICATION
Done By: Doa’a Abdullah AL-Alimi
Managers and Communication

 Communication:

- Is the systematic planning, implementing, monitoring, and revision of all the channels of
communication within and outside an organization to reach organizational goals.

 Effective Communication:

- Is the clear understanding of meaning or message. When a transmitted thought or idea is


received and understood by the receiver exactly as it was intended by the sender.

- If information or ideas have not been conveyed, communication hasn’t taken place. As the
speaker who isn’t heard or the writer whose materials aren’t read has not been
communicated.

 Importance of Effective Communication:

1. Manage Relationships

- Effective communication is essential for managing relationships with staff, customers


and stakeholders. Poor communication can ruin relationships, and result in lost sales and
a damaged reputation.

2. Reduces Conflict:

- By delivering messages clearly, there is no room for misunderstanding or alteration of


messages, which decreases the potential for conflict.

3. Collaboration and Cooperation:

- Effective communication helps collaborate and cooperate between employees which


drive better results for individuals, and the organization.

4. Increase Motivation:

- It motivates employees as they feel more involved and valuable to the organization,
hence boost their productivity.

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Managers and Communication

5. Employee Commitment:

- If employees understand what the business is trying to achieve and the effect of their
contribution, leading to increased loyalty, lower turnover and job satisfaction.

 Types of Communication

1. Interpersonal:

- The process of exchange of information, ideas and feelings between two or more
people through verbal or non-verbal methods.

- Relates to a type of communication that only represents individuals.

- Audience is friends, family, close co-workers and is less formal than organizational.

2. Organizational:

- Refers to the formal channels of communication within an organization, upward,


downward, horizontal.

- Aimed at communicating with your employees, customers, business contacts and the
public at large.

- Done on behalf of an organizational and more formal than interpersonal.

 Functions of Communication

1. Control

- Through formal organizational guidelines on how to perform tasks, comply with


policies and how to behave.

2. Motivate

- By clarifying what is to be done, monitoring performance, providing feedback and


suggestions for improvement.

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Managers and Communication

3. Emotional Expression

- Allowing individuals to interact with each other to express their feelings, ideas and
emotions. Satisfies their social needs.

4. Information

- Provides information for employees to get things done in the organization.

 Interpersonal Communication Methods

1. Verbal Communication

- Refers to oral communication with words to speak and convey meaning.

2. Non-Verbal Communication

- Refers to the ways in which people convey information about their emotions,
intentions, attitudes, and thoughts without the use of verbal language.

 Barriers to Communication

1. Filtering

- Deliberate manipulation or withholding of information to make it appear favorable


to the receiver.

2. Emotions

- How a receiver feels when a message is received influences how he/she interprets
it.

3. Information Overload

- When a large amount of information exceeds our processing capacity.

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Managers and Communication

4. Language

- Where the speaker and receiver speak different languages or use jargons in their
own specialty.

 Overcome Barriers

1. Feedback

- A response from the receiver ensures to the sender that the message has been
accepted and understood the way it is intended.

2. Simplify Language

- The sender must use the same language the receiver speaks and simplifies any jargons
used in his own specialty.

3. Listen Actively

- The receiver must listen with attention and understanding of the message. While both
sender and receiver must constrain any noises.

4. Constrain Emotions

- The sender must calm down and get emotions under control before communicating to
ensure effective communication.

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Managers and Communication

Thank You

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