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Byo Modem Setup - FTTN B v2

The document provides steps for setting up a bring your own (BYO) router for an NBN FTTN/B connection. It outlines 6 main steps to connect the router to the telephone wall socket and configure it. It also includes troubleshooting tips for issues and details on technical support contact options.

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kruti92
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73 views2 pages

Byo Modem Setup - FTTN B v2

The document provides steps for setting up a bring your own (BYO) router for an NBN FTTN/B connection. It outlines 6 main steps to connect the router to the telephone wall socket and configure it. It also includes troubleshooting tips for issues and details on technical support contact options.

Uploaded by

kruti92
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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BYO Router Setup

FTTN/B CONNECTIONS

Step 1 Step 4
Locate the telephone wall socket in your property After you have connected the modem to the wall
that has been activated for NBN. Please note that socket and powered it up – you should see the
there may be multiple telephone wall sockets in DSL light on the modem start to flash. After several
your property. minutes this should stop flashing and become
steady. This shows you that you have successfully
Step 2 connected the modem to the line that NBN is active
Disconnect all equipment from your telephone on. If this does not stop flashing, you should try
sockets. This includes phones and fax machines alternative telephone wall sockets in the property
plugged in around the property. These devices will until it does.
interfere with the NBN signal.
Step 5
Step 3 Connect a computer or laptop to your BYO modem
Connect your BYO modem to the telephone wall via a cable or by WIFI and access the modem
socket using the DSL or VDSL port on the back of configuration page. If you are unsure how to do this,
the modem and power it on. It is important to use please consult the modem user guide.
the first (main) socket at your property. If you are
unsure of this, you may require a private phone Step 6
technician to check your wiring. Most modems will provide a Quick Start Guide or
Setup Wizard – please try and follow these steps.
Ensure that your modem is configured in VDSL
mode and encapsulation is set to PPPoE. On most
devices you should leave all other settings as default.
Then configure your BYO modem using the ISP
username and password that we will have emailed
and SMS’d to you.

Due to the number of modem brands available it


is hard to give precise setup information here. We
recommend consulting your modem user guide or
speaking to the manufacturer of your device.

Tangerine Telecom © 2022 | BYO Router Setup tangerinetelecom.com.au 1


Step 7
After you have successfully configured your BYO modem please wait a couple of minutes for it to connect to
the network. After a couple of minutes you should see the authentication light on the modem become lit and
steady (not flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or ‘Web’. Please consult your
modem user guide if you are unsure which light is the authentication light.

Troubleshooting

Symptom Things to try

1. Try connecting the modem to an alternative telephone wall socket in


the property.
2. Try an alternative telephone cord to connect the modem to the wall
socket.
DSL light does not come on
3. Ensure that you are connecting the modem via the DSL or VDSL port
or does not stop flashing
on the back of the device. If your device does not have a DSL or VDSL
port, please consult your modem user guide to ensure it supports VDSL
connections.
4. Ensure that the modem is configured in VDSL mode.

1. Ensure that the modem has been correctly configured with the ISP
username and password. Triple check for any spelling mistakes
www or internet light does
or typos.
not come on
2. Ensure that the modem is configured in VDSL mode.

1. Check that all other devices are disconnected from the telephone
sockets inside the property. This includes phones, fax machines, filters,
splitters, extension cords and ensure the modem is connected directly
Internet dropouts to the first (main) telephone wall socket in the property.
2. If you have auxiliary telephone sockets in the house, you may wish
to engage a ACMA certified technician to disconnect your auxiliary
sockets and optimise your in house cabling for VDSL.

Technical Support
If you require assistance setting up your BYO device our team is available.

8AM – 10PM WEEKDAYS


8AM – 8PM SAT & SUNDAY AET
Phone: 1800 211 112
Live Chat: www.tangerinetelecom.com.au Whatsapp: +61 429637422
Email: [email protected] Overseas: +61 3 9021 9632

Tangerine Telecom © 2022 | BYO Router Setup tangerinetelecom.com.au 2

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