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Individual Reservation

The individual made a hotel reservation for their friend Ms. Naura Sari for two nights from November 2nd to 4th in a deluxe room. They requested that the room be far from the elevator and have a sea view. They provided their friend's name and company information for the reservation. Payment will be made in cash upon arrival. The hotel agent repeated the reservation details back to confirm their accuracy before concluding the interaction.

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Adinda Novianti
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26 views2 pages

Individual Reservation

The individual made a hotel reservation for their friend Ms. Naura Sari for two nights from November 2nd to 4th in a deluxe room. They requested that the room be far from the elevator and have a sea view. They provided their friend's name and company information for the reservation. Payment will be made in cash upon arrival. The hotel agent repeated the reservation details back to confirm their accuracy before concluding the interaction.

Uploaded by

Adinda Novianti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Individual Reservation

RS : Good Morning, welcome to 24 hotel, Adinda Speaking. How may I assist you?
C : Good Morning. I would like to make a reservation
Rs : Alright, would you like to wait for a moment please. May I know your name ?
C : My name is Fahira Zahra
RS : Is the reservation for yourself or someone else,ms?
C : Its for my friend. His name is Ms. Naura Sari
Rs : How long will Ms. Naura Sari stay at our hotel ?
C : Two nights from 2 November – 4 November 2021
RS : What type of room do you want?
C : Could you tell me about the type of rooms in your hotel?
RS : Certainly, madam. Our hotel has four type of rooms , there are presidential suite room with the
price rp 4.500.000++, suite room is rp 2.500.000++, deluxe room is rp 3.500.000 and superior room is rp
1.500.000++/night. The price is excluded tax and service .what type of room will you choose?
C: I want to book a deluxe room
RS : How many room do you want, Madam ?
C : Just one room
RS : How many person will be stay?
C : Only Ms. Naura and her sister
RS : Alright Ms. Fahira would you like to wait for a moment please. I ‘ll check first ...excuse me, good
news the room that you require is available
C : Yes, thank you
RS : Ms. Fahira , if there’s any change information whom should I contact?
C : Just contact me
RS : May I have the name and the address of your company ?
C : PT . Graha , Jl. Dukuh Raya no 2
RS : May I know your number and fax?
C : My telephone number is 081291996420
Rs : May i know your email adress?
C : [email protected]
Rs : Allright ms,how will you make the payment? you can use credit card or cash
C : I will pay by cash
RS: Any special request, ms ?
C : Yes, Ms. Naura wants the room is far from lift and want a room with a sea view, Please
RS : Alright, Ms. Fahira. May I repeat your reservation ?
C : Yes please
RS : You are Ms. Fahira Zahra who do this reservation for Ms. Naura Sari and will be staying for 2 nights
from 2 November – 4 November 2021 with 1 deluxe room the price is rp 3.500.000++ for 2 persons.
Your company name is PT. Graha the addres is Jl. Dukuh Raya no 2, your number and fax 081291996420.
Your email is fahirazahra01@gmail .com. The method of payment by cash. The special request are Ms.
Naura wants the room is far from the lift and the view is sea. Is it correct , Ms. ?

C : Yes everything is correct


RS : Is there anything else I can help you with, ms ?
C : No, thanks
Rs: Thank you for making a reservation , we look forward to seeing Ms. Naura to come to our hotel.
Have a nice day.

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