Troubleshooting Guide:

Master Error Code List

Prepared by: Date Prepared:
Regina Templeton & Brian Nelson 3/15/16

DESCRIPTION
The following tables include all of the possible Matrix console error codes. Troubleshooting is provided where known.
If you have verified troubleshooting steps to add, please email [email protected].

Speed Errors
Error Class
Description Troubleshooting
Code Level
0040 No speed response of roller B TBD
0041 After setting speed on console, speed cannot B TBD
reach the target in 60 seconds (Speed too
low)
0042 After setting speed on console, speed cannot B TBD
reach the target in 60 seconds (Speed too
high)
B Go into ENG mode. Find RPM parameter on the
display. Press Enter, display should show the
RPM read from RS232 does not match RPM
parameter value to get the unit to 1mph and the belt
0043 measured from the speed/RPM line – only
should start. If the parameter value is 0, replace the
used for AC motors (DCI)
console. If the belt doesn’t start, replace the MCB with
a Delta MCB.
B Press and hold INCLINE DOWN and SPEED DOWN at
the same time for 3-5 seconds. The display should now
read Manager Mode. Press any UP arrow key to go to
Engineering Mode and press ENTER. Press any UP or
Actual speed is higher than commanded DOWN arrow key until RPM Parameter is showing on
0044
speed by limit and is accelerating (DCI) the display. Press the ENTER key, the display should
now show the Parameter number to get the unit to 1.0
MPH / 1.6 KPH and the belt should start. If the belt
does not start, replace the MCB. If the Parameter does
not show a value, replace the console.
0045 Automation speed up and speed down mode B TBD
fail
00A0 Failure to rectify speeds C TBD
00A1 No response of motor speed sensor (keep C TBD
time for LCB default)

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Motor Errors
Error Class
Description Troubleshooting
Code Level
0140 Incline motor failure (FTM501 – Delta board, B Check the connection of the incline motor cable at the
TREADMILL) MCB. Run auto-calibration. If okay, you are done. If
Incline motor failure (ASCENT) error, replace incline motor.
0141 Main motor over temperature B Check the connection of the motor cable at the MCB.
Using a multimeter set to ohms, place both terminals
on the blue wires of the motor cable. There should be
a reading of 0. If there is a reading above 0, replace the
motor. If the reading is below 0, replace the MCB.
0142 The potentiometer is reversed - Incline up B Run auto-calibration. If it fails, check to see if there is a
moves down the incline motor down number displayed for elevation minimum in
(FTM501 – Delta board, TREADMILL) engineering mode. Check MCB LEDs. If LED down has
no light, check the connections. Replace console or
cable as needed. If LED down is lit, replace the incline
motor. If new incline motor still fails, replace MCB.
0143 Driver disconnect B TBD
0144 Motor overloading B Check the condition of the running deck and belt.
Replace the belt and flip or replace the running deck
as needed. Replace the MCB.
0145 In the self-powered system, the incline stops B Replace LCB.
when LCB battery is too low and RPM is not
high enough (under 70 RPMs)
0146 TREADMILL: Motor the current exception B TBD
BIKE: The second incline motor operation fails
0147 Incline motor disconnected (FTM501 – Delta B Run auto calibration. Check incline motor connection
board, TREADMILL) at LCB. Check to see if incline value changes on display
when up/down keys are pressed. If they don’t change,
replace incline motor. If they do change, replace LCB.
0148 Incline motor over current B Run auto calibration. Disconnect the incline tube from
the frame. Turn on power. If console still shows error,
replace incline motor. If no error, reattach incline
motor and replace LCB.
0149 Resistance is over 3.7 amps B Check resistance amperage through generator cable. If
resistance is under 10 ohms, replace generator. If over
10 ohms, replace LCB.
014A LCB charge current is abnormal B Replace LCB.
014B The second incline motor is disconnected or B TBD
no VR signal
014C The second incline motor over current B TBD

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Error Class
Description Troubleshooting
Code Level
014D The operation fails and the current is none for B Run auto calibration. If ok, you are done. If error,
the incline motor (ASCENT) replace incline motor.
014E The operation fails and the current is none for B TBD
the second incline motor
01A0 See Error 0147 - See Error 0147
01A1 Incline calibration error C Run auto calibration. Disconnect the incline tube from
the frame. Turn on power. If console still shows error,
replace incline motor. If no error, reattach incline
motor and replace LCB.
01A2 See Error 0142 - See Error 0142
01A3 Main motor disconnected. (FTM501 – Delta C Check the connection of the motor cable at the MCB.
board, TREADMILL) MCB LED DSP1 should be slowly blinking in a normal
state. If blinking fast or it is solid, replace motor. If not
lit, replace MCB.
01A4 Main motor U phase disconnection C Check the connection between motor cable and MCB.
Replace the motor necessary. Replace the MCB.
01A5 Main motor V phase disconnection C Check the connection between motor cable and MCB.
Replace the motor necessary. Replace the MCB.
01A6 Main motor W phase disconnection C Check the connection between motor cable and MCB.
Replace the motor necessary. Replace the MCB.
01A7 See Error 0148 - See Error 0148
01A8 Motor over current (FTM501 – Delta board, C Visually inspect the running belt and deck for signs of
TREADMILL) wear. Perform amp draw test. Replace belt or flip deck
as needed. If error persists, replace MCB.
01A9 Calibration on the RPM/belt motor fails – only - TBD
used for DC motors (DCI)

01AA Calibrations on the RPM/belt motor and the - TBD

incline motor fail – only used for DC motors
(DCI)
01AB Inverter Error C When display is showing the error, the MCB fault LED
should be lit. If LED is not lit, replace console. If lit,
replace MCB.
01AC ECB is over current (CLIMBMILL) - Check the connection of the ECB extension cable from
the LCB to the ECB (Green, white and red wire). After
checking connections, check pins 1 and 3 on ECB1 and
pins 2 and 4 on ECB 2; should be between 12.8 and
14.2 ohms. If out of range, replace ECB. If within range,
replace LCB. Check the gap between the ECB and the

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Error Class
Description Troubleshooting
Code Level
flywheel. The gap should be .5 mm; adjust as needed.
01AD Inner electron (motor) over temperature: C Visually inspect the running belt and deck for signs of
motor over loading (TREADMILL) wear. Perform amp draw test. Replace belt or flip deck
as needed. If the error persists, replace MCB.
01AE See Error 014A - See Error 014A
01AF Power resistor is disconnected C Check the connection of the resistor at LCB. Replace
LCB.
ECB is disconnected (CLIMBMILL) - Check the connection of the ECB extension cable from
the LCB to the ECB (Green, white and red wire).
Check to see if LED8 and LED10 on the LCB have a brief
light for 3 seconds when you power on machine. If LED
8 and 10 do not have brief light, replace LCB. If LED 8
and 10 do have a brief light, check the ECB extension
cable at the LCB (pins 1 and 3 for ECB 1; pins 2 and 4
for ECB 2. The reading should be between 12.8 and
14.2 ohms.) If resistance is out of range, replace ECB. If
it’s within range, replace LCB. Check the gap between
the ECB and the flywheel. The gap should be .5 mm;
adjust as needed.
01B0 See Error 014B - See Error 014B
01B1 See Error 014C - See Error 014C
01B2 See Error 014D - See Error 014D
01B3 See Error 014E - See Error 014E
01B4 Battery connection reversed C Check wire connections on battery terminals. Should
be black to black, red to red. Replace the LCB.

LCB Errors
Error Class
Description Troubleshooting
Code Level
0201 LCB battery low voltage A Plug in the machine to charge battery for 24 hours.
0240 Low AC power input voltage B TBD
0241 Low DC bus voltage of drive motor B TBD
0242 LCB over temperature B Make sure that the base frame fan is running. Replace
the LCB.
0243 Soft start circuit of DC bus fail B TBD
0244 ECB sensor fail B TBD
0245 ECB calibration fail B TBD
0246 ECB over current B TBD
0247 LCB fail B Replace LCB.
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Error Class
Description Troubleshooting
Code Level
0248 Battery disconnection or fail (LCB battery B Check battery wire connection to LCB. Check battery
voltage is less than 6 volts) voltage; if less than 6 volts, replace battery. If not less
than 6 volts, replace LCB.
0249 LCB fan failure B Check the connection of the fan cable at both ends
and perform continuity test. Replace fan.
024A Safety switch error (Cannot receive any data B Check the safety switch communications wire.
for over 5 seconds)
024B Location sensor does not respond; RPM is not B Check the device connection. User metal to touch the
0. sensor and check LCB board LED (D8) is turn off.
024C Temperature sensor abnormal B TBD
024D Control zone is touched for over 60 seconds B Check for object in the control zone. Check the power
(Frame IR Sensor Error for new small board) of transmitter board (LED should be solid green).
Check whether the control zone is no thing.
024E Frame IR sensor is touched for over 60 B Check for object in the control zone. Check the power
seconds (E-Stop Control Zone Error for 3 IR of transmitter board (LED should be solid green).
Sensor Control Zone) Check whether the control zone is no thing.
029F An error created by DCI motor controller (AC B Recycle power. Manually move the running belt. As it
motors only) moves, MCB speed LED should flash. If not, replace
speed sensor. If LED flashes with belt movement,
replace console cable.
02A0 Main motor failure. Belt doesn’t move when C Check the motor wire connection between the motor
it’s supposed to move. and MCB. Press the start key and check the MCB PWM
LED. If LED does not flash, replace console. If it flashes,
use a multimeter and check the 3 points (U/V/W) and
see if there’s a resistance reading. If yes, replace MCB.
If no, replace motor.
Encoder error. Unit is in pause mode at all - Check the connection of the speed sensor cable from
times. (CLIMBMILL) LCB to speed sensor. Check to see if LED D35 on the
LCB is on when the brake is turned to the release
position. If D35 is off, move the stairs and check to see
if LED D35 is flashing. If not flashing, replace speed
sensor. If flashing, clean and adjust speed sensor as
needed and retest.
Speed commanded but no belt movement - Check the connection of the speed sensor cable to the
detected (DCI only) MCB. Move the running belt with your hand. As it
moves, the MCB Speed LED should flash. If it doesn’t,
replace speed sensor. If LED is flashing with belt
movement, replace console cable.
02A1 Over AC power input voltage C Using multimeter, check that the input power matches

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Error Class
Description Troubleshooting
Code Level
the local power specs at MCB. Change to a different
outlet if necessary. If power input is okay, replace
MCB.
02A2 Over DC bus voltage C Using multimeter, check that the input power matches
the local power specs at MCB. Change to a different
outlet if necessary. If power input is okay, replace
MCB.
02A3 Low AC power input voltage when motor C Check if the input power is normal (110V : low 76V /
running 220V: low 186V). Replace the MCB.
02A4 U phase current sensor and circuit fail C Replace the drive motor.
02A5 V phase current sensor and circuit fail C Replace the drive motor.
02A6 W phase current sensor and circuit fail C TBD
02A7 Motor over current C Check the motor wire connection between the Motor
and MCB. Use a multimeter to check the 3 points (U /
V / W) and see if there’s data of inside impedance. If
yes, replace MCB. If no, replace motor.
02A8 Inverter circuit of motor failed; motor C Check the motor wire connection between the motor
resistance is closed and MCB. Press the start key and check the MCB PWM
LED. If LED does not flash, replace console. If it flashes,
use a multimeter to check the 3 points (U/V/W) and
see if there’s a resistance reading. If yes, replace MCB.
If no, replace motor.
02AA Main motor over limited current C TBD
02AB Machine type error C Change the machine type on the console to match the
correct frame.
02AC Main motor out of control (speed too high ) C TBD
02AD LCB/MCB over temperature C Check MCB fan/frame fan for proper function. If fans
are running, replace LCB/MCB. Check the motor wire
connection between motor and MCB. Using the
multimeter set to ohms, check the two blue wires for a
resistance reading. If there is a reading, replace MCB.
If there’s no reading, replace motor.
02AE Critical failure (DCI only MCB) - Recycle power. If error code persists, replace DCI MCB
with Delta MCB.
02AF Critical failure (DCI only MCB) - Recycle power. If error code persists, replace DCI MCB
with Delta MCB.
02B1 Safety key action response when safety key is C Check the connection of the safety key switch. If
in place switch is open or shorted out, replace the switch. If
replacement doesn’t work, replace the console.

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Error Class
Description Troubleshooting
Code Level
02B2 Safety key action response when safety key is C Check the connection of the safety key switch. If
in place switch is open or shorted out, replace the switch. If
replacement doesn’t work, replace the console.
02B3 Machine Type Error C Change the machine type in console to match frame.
02B4 Resistance Type Error C Make sure machine type is set for the correct frame in
console. If yes, replace LCB, if no, change to correct
type. If error persists, replace the console.
02B5 Inverter sensor (motor wire) is reading C Use a multimeter to check 3 points (U, V, W) to see if
current over 10.5 amps for 60 seconds resistance is over 4 ohms. If yes, replace motor. If no,
flip deck and or replace running belt. If error persists,
replace MCB.
02B6 Speed UP over current C Visually inspect the running belt and deck for signs of
wear. Perform amp draw test. Replace belt or flip deck
as needed. If error persists, replace MCB.
02B7 Speed DOWN over current C Visually inspect the running belt and deck for signs of
wear. Perform amp draw test. Replace belt or flip deck
as needed. If error persists, replace MCB.
02B8 Running status over current C Visually inspect the running belt and deck for signs of
wear. Perform amp draw test. Replace belt or flip deck
as needed. If error persists, replace MCB.
02B9 The inner memory IC data write error (Delta) C Check LED DSP1 on MCB. If LED is blinking, replace
console. If LED is lit solid, replace MCB. If LED is not lit,
check power to MCB. In a normal state the DSP1 LED
should be slowly blinking.
02BA The inner memory IC data read error (Delta) C Check LED DSP1 on MCB. If LED is blinking, replace
console. If LED is lit solid, replace MCB. If LED is not lit,
check power to MCB. In a normal state the DSP1 LED
should be slowly blinking.
02BB Inverter hardware interrupt error C Reboot power, if error show again, replace the MCB.
02BC Ground connection or fuse error (Delta) C Check LED DSP1 on MCB. If LED is blinking, replace
console. If LED is lit solid, replace MCB. If LED is not lit,
check power to MCB. In a normal state the DSP1 LED
should be slowly blinking.
02BD Inverter hardware interrupt error (Delta) C Check LED DSP1 on MCB. If LED is blinking fast, replace
console. If LED is lit solid, replace MCB. If LED is not lit,
check power to MCB. In a normal state the DSP1 LED
should be slowly blinking.
02BE DC brake error C Check the power extended wire connection between
the brake and the LCB for damage. Replace if

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Error Class
Description Troubleshooting
Code Level
necessary. Manually try to move the stairs. If the stairs
move, replace brake.
02BF DC brake over current C Check the power extended wire connection between
the brake and the LCB for damage. Replace if
necessary. Manually try to move the stairs. If the stairs
move, replace brake.
02C0 DC brake in manual mode C Push lever on DC brake up to engage the brake.
Recycle power. If error persists, replace brake.
02C1 Speed tracking error; the speed tracking is off C Adjust speed sensor position and clean free of debris.
by at least 10 RPMs for at least 20 continuous Check the ECB extension cable connection at the LCB.
seconds Check the resistance (Pins 1 and 3 for ECB1, Pins 2 and
4 for ECB2.) There should be between 12.8 and 14.2
ohms. If resistance is out of range, replace ECB. If it’s
within range, replace LCB.
02C2 CZ 3IR sensors have no communication or C Check if there is something blocking CZ IR sensors.
disconnected over 3 seconds Check the connection of the CZ extension cable from
LCB. If LED1 on receiver board is flashing, perform
continuity test on the extension cable (white wire, pin
2) from the LCB to the receiver board. If not good,
replace cable. If okay, check if LED D12 on the LCB is lit.
If not lit, replace LCB. If lit, check LED1 status on the
receiver board. If that LED is lit, replace the
transmission board. If that LED is not lit, replace the
receiver board.
02C3 Frame IR sensor error C Check if there is something blocking the frame IR
sensors. Check the connection from frame IR cable to
the LCB. Check LED1 on the daughter board. If it is not
flashing, replace daughter board. If flashing, replace
frame IR cables.
02C4 The frequency error for climbmill control zone C Replace the control zone transmitter board or receiver
(The signal is abnormal over ten seconds) board.

02C5 The frequency error for climbmill frame IR C Replace LCB.

sensor (The signal is abnormal over ten
seconds)
02C6 The receiver is disconnected for climbmill C Check the connection of the control zone extension
control zone (Connector is disconnected over cable from the LCB to the control zone. Replace the
3 seconds) receiver board or control zone extension cable or LCB.
02C7 The receiver is disconnected for climbmill C Check the connection of the frame IR receiver cable

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Error Class
Description Troubleshooting
Code Level
frame IR sensor from the LCB to the frame IR receiver sensor. Replace
the LCB set or the frame IR receiver cable.

UCB Errors
Error Class
Description Troubleshooting
Code Level
0301 Memory block fail A Recycle power. If not resolved, check Feature Access
Code document for memory clear function. If none or
does not fix, replace console.
0302 UCB low battery voltage A TBD
0303 UCB low supply voltage A TBD
0304 Earphone Board Need Replace A Replace earphone board. Recycle power to the unit.
0305 USB Hardware OT or OC A TBD
0306 Keypad press keep 60 seconds A TBD
0340 Key pad in extraordinary operation B TBD
0341 Fan over current B TBD
0343 UCB Over supply voltage B TBD
0344 Timeout receive packet (Not recommended B TBD
for re-use, make use of 04B0 code)
0345 Correct packet but LCB without the B TBD
function
0346 UCB detect the error of LCB incline position B TBD
error
0347 VA Load program fail B Check to see if SD card is mounted correctly. Reload SD
card from known good card. Check VA software (should
be 2.91 version). If not, replace VA board.
0348 Motor not to run B TBD
03A5 Failed to load program C Try upgrading software. Replace console if needed.
(programs exist in the file system, this error
could mean the file system is corrupt)
03A6 Failed to run program C Try upgrading software. Replace console if needed.
(the program read from the file system is
invalid or has an invalid format, therefore it
cannot be executed)
03A7 See Error 0347 - See Error 0347
03A8 Machine type error C Change the machine type in the console.
03A9 See Error 0348 C See Error 0348

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Communication Errors
Error Class
Description Troubleshooting
Code Level
0440 Timeout received packet (BIKE) B Check status of LCB LED10.
- If LED10 is blinking, recycle power. If there is still an
error, update UCB software. If error persists, replace
the console.
- If LED 10 is not lit, check console cable connection at
both ends. If it is securely plugged in, replace console
cable. If still error, replace console. Then replace LCB
if necessary.
0441 Correct packet but LCB/MCB without B Check the console cable connections. Update LCB
function software if possible. Replace LCB or console as necessary.
Command is received from the console - Recycle power on unit. If the issue is not fixed, replace
with correct packet, but the daughter board daughter board.
has no function to support it (TREADMILL
DCI)
Command is received from the console - Recycle power on unit. If the issue is not fixed, replace
with correct packet, but the daughter board daughter board.
0442
has no function to support it (TREADMILL
DCI)
0443 LCB read or write wrong B TBD
04A0 LCB/MCB no communication received C Delta only: If the display is showing 04A0 error, LED DSP2
(TREADMILL) should be off. If light is on, replace the console.

Check the connection of the console cable at both ends

and perform continuity test. Replace console cable.
Replace MCB/LCB.
Console communication is lost (TREADMILL - Check connection of console cable. If no signal is present
DCI) through console cable, LED 1 on the daughter board
should not be lit. Replace console cable. Replace daughter
board.
UCB communication disconnect (BIKE - - Check status of LCB LED10. If blinking, recycle power. If
Chopper) there is still an error, update UCB software. If the error
persists, replace the console. If LED 10 is OFF, check
console cable connection at both ends. If securely
connected, replace console cable. If error persists, replace
console. Replace LCB if necessary.
Console has no communication or is - Check console cable connections, perform continuity test
disconnected (CLIMBMILL) on cable. Ensure console is getting 12 volts by touching
pin 1 and pin 8 at console end. If not, replace console

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 Error Class
Description Troubleshooting
Code Level
cable. If it is, replace the console.
04A1 MCB communication is lost (TREADMILL - Check connection of MCB signal wire (wire goes from
DCI ) daughter board to MCB). If no signal is present through
MCB signal wire, LED 2 on the daughter board should be
unlit. Replace signal wire. Replace daughter board.
04B0 Console/LCB no communication received C Check the console cable at both ends. Replace console
(TREADMILL or ASCENT) cable if damaged. Swap console with known good if
connections are good. Replace the console. Replace
MCB/LCB.
Console/LCB no communication received - Check status of LCB LED10. If blinking, recycle power. If
(BIKE - Chopper) there is still an error, update UCB software. If that doesn’t
fix it, replace the console. If LED 10 is OFF, check console
cable connection at both ends. If it is securely plugged in,
replace console cable. If If still error, replace console.
Then replace LCB if necessary. If LED 7, 8, 9 and 10 are
blinking together, this indicates LCB software problem.
Reinstall software or replace LCB.
No response from LCB (CLIMBMILL) - Check console cable connections. Perform continuity test
on cable. Ensure console is getting 12 volts by touching
pin 1 and pin 8 at console end. If not, replace console
cable. If it is, replace the LCB.
04B1 IO board does not have communication C TBD
response for 5 seconds

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