Scribd
Upload
177 views

Major Stakeholders in HCS

Major stakeholders in the healthcare delivery system include: (1) External stakeholders such as those that provide inputs or compete with healthcare organizations; (2) Interface stakeholders like medical staff and boards of trustees; (3) Internal stakeholders including management and staff. Stakeholders are classified and strategies developed to manage relationships with stakeholders to ensure their continued support and contributions to healthcare organizations.

Uploaded by

Veeresh Topalakatti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
177 views

Major Stakeholders in HCS

Major stakeholders in the healthcare delivery system include: (1) External stakeholders such as those that provide inputs or compete with healthcare organizations; (2) Interface stakeholders like medical staff and boards of trustees; (3) Internal stakeholders including management and staff. Stakeholders are classified and strategies developed to manage relationships with stakeholders to ensure their continued support and contributions to healthcare organizations.

Uploaded by

Veeresh Topalakatti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 13

MAJOR STAKEHOLDERS IN

HEALTHCARE DELIVERY SYSTEM

Mr. Veereshkumar Topalakatti M.Sc (N), Pursuing Ph.D (N)


Introduction
 The health care system intends to provide
services and resources for better health.
 This system includes hospitals, clinics, health
centres, nursing homes and special health
programs in schools, industries and community.
 Health system operates in the context of
socioeconomic and political framework of the
country.
 Stakeholders encompass a wide sector of
society; they include consumer or patients.

KLE’s Institute of Nursing Sciences, Hubli


Meaning
 A stakeholder is a person, group, organization
or system who affects and can be affected by an
organizational action.
 A stakeholder is a party that has an interest in a
company and can either affect or be affected by
the business. (Investopedia)
 In a corporation, a stakeholder is a member of
"groups without whose support the organization
would cease to exist“ (Stanford Research
Institute)

KLE’s Institute of Nursing Sciences, Hubli


Classification

 Depending on their source of origin and site of


operations, stakeholders may be classified into
the following classifications –
1. External Stakeholders

2. Interface Stakeholders

3. Internal Stakeholders

KLE’s Institute of Nursing Sciences, Hubli


External Stakeholders
 A health care organization must respond to
large number of external stakeholders. They
fall into three categories in their relationships
with the organization.
a. Those that provide inputs to organization.

b. Those that compete with it.

c. Those that have particular special interest


in how the organization functions.

KLE’s Institute of Nursing Sciences, Hubli


Interface Stakeholders
 Some stakeholders function on the interface
between the organization and its environment.
 The major categories of interface stakeholders
include
 Medical staff

 Hospital

 Board of Trusties.

 The organization must provide sufficient


inducements so that these groups of stakeholders
continue to make appropriate contribution.

KLE’s Institute of Nursing Sciences, Hubli


Internal Stakeholders
 These stakeholders exist almost entirely within
the organization and typically include
 Management

 Professional

 Nonprofessional staff.

 Management attempts to provide internal


stakeholders and sufficient inducements to
gain continual contribution from them.

KLE’s Institute of Nursing Sciences, Hubli


Steps in Management of Stakeholders

 The sequential steps to be followed for


management of stakeholders are as follows:
1. Identify all relevant stakeholders.

2. Diagnose each stakeholder in terms of


potential.
3. Formulate generic strategies.

4. Collaborate.

5. Implement these generic strategies.

6. Evaluate the managerial implications.

KLE’s Institute of Nursing Sciences, Hubli


Stakeholder Relationships

 The two vital steps for diagnosis of key


stakeholder relationship are as follows:

1. Stakeholder potential for threat.


2. Stakeholder’s potential for cooperation.

KLE’s Institute of Nursing Sciences, Hubli


Types of Stakeholder Relationships

 Type I: The mixed blessing stakeholder


relationship

 Type II: The supportive stakeholder relationship

 Type III: The non supportive stakeholder


relationship

 Type IV: The marginal stakeholder relationship

KLE’s Institute of Nursing Sciences, Hubli


Generic Strategies for Stakeholder
Relationship Management

 Strategy 1: Collaborate cautiously in the mixed blessing relationship

 Strategy 2: Involve trustingly in the supportive relationship

 Strategy 3: Defend proactively in the non-supportive relationship

 Strategy 4: Monitor efficiently in the marginal relationship

 Strategy 5: Strategy implementation and outcome

KLE’s Institute of Nursing Sciences, Hubli


Conclusion
 Stakeholders in health care system
encompass a wide variety; they can be
governmental, non-governmental or other
professionals which affect the system directly
or indirectly. There should be proper planning
and implementation of services according to
needs.

KLE’s Institute of Nursing Sciences, Hubli

You might also like