JioSign Document

EnterpriseID: c0a862c2-85f4-1e9a-8186-54d74c524498
Customer Application Form CAF Serial No.* TNEH004SRS

Circle Office: Reliance Jio Infocomm Ltd,No.89, Dr. Radhakrishnan Salai, 3rd
Floor,Mylapore,Chennai – 600004 Tamil Nadu. Type of service* FTTH+IP_Centrex

Registered Office: Office -101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi,
Ahmedabad-380006, Gujarat, India

Company Information (KINDLY FILL THE FORM IN CAPITAL LETTERS)

Prepaid ✔ Postpaid

Company Status* Proprietership Partnership LLP Private Ltd. Public Corp. Govt. ✔ Other

Company Name* Venkateshwar Associates

(As given in PAN documents)

Registration No.* CIN Partnership LLP IN Others

EOJPS3801C

Connections Applied

Company PAN* EOJPS3801C Do you wish to use this number for telemarketing? Yes ✔ No
( If yes please register as pr TRAI guidelines (www.nocptrai.gov.in) to activate)

Type of Customer ✔ New Existing Corporate HQ ID Location ID Commercial form No. Preferred language Hindi ✔ English
9156360020 9156360021
If you wish to register for Do Not Disturb (DND) service, please refer to clause 2(k) in the terms and conditions overleaf.

Authorised Signatory Details mandatory with details matching proof submitted 15.02.2023 17:09
Authorised signatory name*
(As given proof of identity documents submitted
along with form)
Sukumar T R Sukumar T R
Mobile No.* Designation* Department*
+919677752525

Aadhaar
Type of POI* POI Number* Place of Issue Date of Issue
of authorised signatory 4889 1824 6914

Issuing authority* Email ID* [email protected]

UIDAI Government of India(GOI)

Billing Contact Details

Contact person name

Designation Department Mobile No. +919677752525 Email ID [email protected]

Registered Address mandatory with details matching proof submitted Contact us by email. Save Trees
Address*
3/117 New building

Landmark Kuniamuthur
City /District State/UT Tamil Nadu Pincode
Kuniyamuthur 641008

Billing Address Proof of Address mandatory, if different from Registered Address

Address*
3/117 3/117 New building Edayarpalayam Kuniamuthur Kuniyamuthur Coimbatore TN IN 641008

Landmark Kuniamuthur
City /District State/UT Tamil Nadu Pincode 641008
Kuniyamuthur

Proof of Identity (POI) matching with company identity proof submitted Proof of Address (POA) Same as POI Matching with company identity proof submitted

Type of POI Type of POA

Bank Certificate Bank Statement/Passbook/Cerificate

Document No. Place of Issue KUNIYAMUTHUR Document No. Place of Issue KUNIYAMUTHUR
67386703325 67386703325

Date of Issue Date of Issue

Scheduled Banks|Indian Post Scheduled Banks|Indian Post

Issued By Issued By

Tariff Details To be filled by Point of Sale

Tariff Applied* Value added services applied
1405189 - 1014770 ✔

Payment Details Please fill in bank details if payment mode is cheque, debit card or credit card Billing Details Preferred Bill Payment Mode

Payment mode Cash Cheque Debit Card ✔ Credit Card Save the planet send me only e-bill Cash Cheque ECS SI

Bank name & address Optional Service Selection Deposit Details

ISD Service International Roaming Value (`) 3543.54

Account/Card No. IFSC Code
Yes No Yes No Value (words) Three Thousand Five Hundred
Fourty Four

Additional Company Details

Industry type Retail, Real Estate & Construction Banking & Finance Consumer Goods Telecom/IT Govt/PSU ITES/BPO Services Media ISP
✔ Others

Total employees 1-10 11-50 51-100 101-500 501-1000 >1001 Annual turnover (` millions) < 50 50 - 100 100 - 1000 1000 - 5000 > 5000

Customer Declaration Point Of Sale (POS) Declaration

I agree by signing below that I have the authority to sign on behalf of the named customer; that I’ve ordered the I/we hereby undertake and confirm that I/we have seen the customer and certify that (a) the customer application form
services indicated in this form and that I accept the Terms and Conditions as stipulated in the subsequent pages has been duly filed by the customer, (b) the photograph submitted has been matched with the customer, (c) the form
has been personally signed by the customer in my presence, (d) proof of identity and address has been collected, (e)
of this application form. I take full responsibility for the use of all services provided to us.
the original proof of identiy and address has been matched and verified with the self attested documents submitted by
the customer (as per applicable guidelines/directions from Dot). "Details of the RJIL CAF match with these documents."

Authorised signatory POS agent name

POS

15.02.2023 17:09
Sukumar T R
Date SIGNATURE & STAMP Date Signature & stamp with POS code & address

JioCare: 1800 889 9999 | 199 (Jio network only) | [email protected] Page 1/2
JioSign
Terms Document
and ConditionsID: c0a862c2-85f4-1e9a-8186-54d74c524498
The terms and conditions mentioned herein shall form the integral part of the accompanying Enterprise Application Form (“EAF”).
1. DEFINITIONS 4. MOBILE NUMBER PORTABILITY
a) “Authority/ies” shall mean Government of India and /or a State Government (Government) any Local Authority, Cantonment Board, Department of The Mobile Number Portability shall be subject to the applicable laws/ regulations as may be amended from time to time.
Telecommunications (DOT), Telecom Regulatory Authority of India (TRAI), Courts of Law or other judicial/quasi-judicial forums, security agencies and other a) Eligibility Criteria: (i) A period of ninety days has expired from the date of activation of his mobile connection in the case of a mobile number not ported
statutory authorities, as the case may be. , and shall include their successors-in-interest. earlier/or from the date of activation of his mobile number after its last porting. (ii) There are no outstanding payments due to the donor operator by way of
b) “Bulk Connection” or “Bulk User” means 10 or more than 10 mobile connections issued in a single name to individuals or a company or an organization pending bills or bills, as the case may be, issued as per the normal billing cycle but before the date of application for porting. (iii) There is no pending
or at any given address by all the licensed service providers in the service area. request for change of ownership of the mobile number. (iv) The mobile number sought to be ported is not sub-judice (v) Porting of the concerned mobile
c) “Charges” or “Tariff” shall include, but not be limited to all fees, call charges/tariffs, deposits, rentals, advances, activation fees, SIM/Equipment charges, number has not been prohibited by a Court of Law.
subscription charges and interconnection costs and includes any other incidental charges relating thereto chargeable by RJIL from time to time for b) Porting request can be withdrawn within 24 hours of applying.
providing the Services/s and additional Services/s to Customer wherever applicable and shall exclude service charges, taxes, duties or any other c) The change over takes place on the 7th working day (15th working day in case of Jammu & Kashmir, Assam and North East service areas).
Government levies (present and futures) as applicable from time to time, unless expressly stated to the contrary in the billing statement d) Grounds of rejection: (i) There are outstanding payments due from the subscriber by way of pending bill as per the normal billing cycle but before the
d) “Customer” means any individual , company, proprietorship or partnership firm or such other party or entity or person who has filled and accepted the date of application for porting (ii) The porting request has been made before the expiry of a period of 90 days from the date of activation of a new
terms and conditions of EAF with a view to avail the Services as mentioned herein. The definition of the word “Customer” shall be deemed to include the connection (iii) A request for change of ownership of the mobile number is under process. (iv) The mobile number sought to be ported is sub-judice or
expression/word “Subscriber” wherever used or defined in this EAF and its related documentation. “Postpaid Subscriber” shall mean the Subscriber who prohibited by a Court of Law. (v) The unique porting code mentioned in the porting request does not match with the unique porting code allocated by the
subscribes to the Postpaid Services referred to herein. donar operator . (vi) There are subsisting contractual obligations in respect of which an exit clause has been provided in the subscriber agreement but the
e) “DOT” means Department of Telecommunications, Ministry of Communications and IT, Government of India. subscriber has not complied with such exit clause.
f) “Equipment” means and includes any Services compatible cellular instrument/handset, Customer Terminal, Network Interface Unit (NIU), data access e) The subscriber declares that all dues have been paid as per the last bill & bound to pay all unpaid dues to donor operator pertaining to the mobile
card or USB modem with valid ESN/IMEI Code necessary for connecting to the Network in order to avail of the Services. number sought to be ported till its eventual porting and thereafter, failure to pay unpaid dues will lead to disconnection by RJIL as per regulatory norms.
g) “Government” shall mean Government of India and/or State government, any local authority, Cantonment Board, Courts of law or other judicial/ f) The subscriber agrees that upon porting of mobile number balance validity & other benefits offered by donor operator shall lapse.
quasi-judicial forums as the case may be and include “Telecom Regulatory Authority of India” (TRAI) and “Department of Telecommunication” (DOT).
h) “License” shall mean the License granted to RJIL by DoT to install and operate (or any of them) and provide the Services as authorised under the 5. LIMITATION OF LIABILITY
license. a) RJIL’s maximum liability under these terms and otherwise, in relation to the service shall be limited to a refund of the amount charged (if any) by RJIL for
i) “Network” means the communication network and other equipment/software used by RJIL to provide for Service/s and shall include telephone the transaction which gave rise to dispute.
exchange, base stations, microwave and landline link b) RJIL does not guarantee uninterrupted or fault free working of the Network or the Service/s or Software and shall not be liable to the Customer or any
j) “Other Service/s” means any service/s which is additional to the Service/s including but not limited to value added services, contents, data service, other user or other person for injuries or damages or death resulting from operation of the Network/Service/s arising due to any events (including but not
collection and billing. limited to fire, explosion , war , riots, Strikes, Lockout, picketing, boycotts , acts of the Government Authorities, Act of God and causes originating in the
k) “Service Area” shall mean the Telecom Circle where RJIL has License to offer Services and Customer opts to avail the Services. facilities or operation of other telecom or allied service providers)
l) “Services” means the telecommunication services or data Services and other valtue added/supplementary/additional services provided by RJIL and c) RJIL makes no representation or warranty other than those specifically set forth herein and disclaim all warranties, express or implied.
specifically opted by Customer or by implication due to usage. d) RJIL shall not be liable to the Customer for any loss (loss includes business loss/es), costs or damage whatsoever caused, arising directly or indirectly in
m) “SIM Card” or “Card” shall mean Subscriber Identification Module Smart Card, for use with the equipment/cellular phone/USB modem to enable connection with the Service/s.
access to the Network in order to avail of the Services. e) RJIL expressly excludes liability for itself and for its Directors and its employees for direct and indirect consequential loss, damage, economic or
n) “Tax” or “Taxes” means all indirect taxes applicable in India including in particular Service tax, Swatch Bharat Cess(SBC), VAT, J&K General Sales Tax, otherwise, including loss of profits and loss of reputation even if advised of the possibility thereof. RJIL expressly excludes liability for libel and/or slander
Entertainment tax and any other similar tax by whatever name called on provision of services, sale / supply of content, provision of entertainment etc. arising out of a message or content received or sent by the Customer via the Network.
o) “Reliance Jio Infocomm Limited” or “RJIL” means a Company incorporated under the Companies Act, 1956 and having its registered office at 9th f) In the event that any exclusion contained herein shall be held to be invalid or adjudged illegal or unenforceable for any reason, such part of the terms shall
Floor, Maker Chamber IV, 222, Nariman Point, Mumbai-400021, holder of Unified License granted by DoT to install and operate and provide the Services be ineffective only to the extent of such invalidity or unenforceability, without in any way affecting the validity or enforceability of the remaining parts. Such
in different licensed service areas. unenforceable or invalid part of the terms shall be replaced with enforceable and valid terms most closely resembling the intention of the unenforceable or
invalid terms.
2. PROVISION OF SERVICES g) RJIL is not liable for any act or omission not attributable to RJIL's personnel, computer system, software, program, process, Network or electronic
a) The Services are provided by RJIL, by virtue of Unified License granted by the DoT. It is specifically agreed, that in the event of any change in the law system or Equipment and is liable only to the extent of involved access and usage charges for any defect, error or omission in the Service rendered.
concerning the Service or any Government policy, in relation to the Services, any and all such changes and alterations shall be deemed to be applicable to h) RJIL is not liable for calls lost or not established due to radio frequency limitations including but not limited to Customer leaving the Service Area or
the Services and these terms and conditions deemed to have been amended in accordance with the revised alterations or policies based on the entering areas not adequately covered by the Network.
Government Policy. The provision of Services shall be subject to the directions of Authorities, Government, terms of Unified License granted in favour of i) RJIL shall not be responsible for any third party liabilities/injuries caused by any defect in the Equipment.
RJIL and in compliance with the applicable laws. j) In no event, whether for breach of warranty, breach of contract, negligence or otherwise RJIL shall be liable for special, incidental or consequential
b) RJIL reserves the right to reject/cancel any application of any Customer in case of incomplete and/or incorrect/or fabricated information and damages, including but not limited to loss of profits or revenues, cost of capital, cost of substitute products, facilities or services, downtime costs, any
documentation or failure to qualify the terms and conditions laid down by RJIL and any Government and regulatory body from time to time. change or modification of any such computer system, software, program, process or electronic system in relation to any such data change or claims of
c) Services will be activated only after proper verification of Customer including its financial standing, its duly filled EAF, Photo, Proof of Identity (PoI) and Customers for such damages.
Proof of Address (PoA) documents (as described by the Government from time to time) submitted by the Customer. In the event of incomplete and/or k) If a Customer reports the loss or theft of the SIM /Equipment, RJIL shall within reasonable time deactivate the same. the Customer shall report the loss or
incorrect information, RJIL has right to reject or cancel Services in whole or in part with prior notice. theft of the SIM /Equipment to the Police . Until such deactivation the Customer shall be liable to pay all the charges towards the service. RJIL will replace
d) RJIL reserves the right to seek/verify information from the Customer which may include physical verification at address, Customer’s local reference (in the SIM card as soon as it is reasonable and practicable, subject to recovery of any charges for the same.
case of outstation Customer and Foreign Customer), its associates, neighbours or any third party, in any manner without notice or intimation at the l) RJIL is not responsible for Network or any other issues in the event the Network or Equipment is shared or taken on rent from another service provider
discretion of RJIL and reserves the right to reject the EAF for providing the Services even after activation of Services for any reason without incurring any while in HPLMN (home network) and VPLMN (roaming) or Intra Circle Roaming.
liability of any nature. In case of Foreign Tourist, the Service is valid either for the maximum duration of three (3) months or till the validity of Visa of the said
Foreign Tourist in India, whichever occurs earlier. In case of other Foreign National (other than Tourist), the service is valid till the validity of Visa. In case ex- 6. SUSPENSION/DISCONNECTION/TERMINATION
isting Post-paid Subscriber migrates to Pre-paid tariff plan or visa-versa, the Subscriber’s verification shall be conducted in a same manner as conducted in Notwithstanding anything contained herein, RJIL shall be entitled to suspend /terminate the Service/s (whether temporarily or permanently) to recover all
case of acquisition of new Customer. outstanding and dues from the Customer, without prejudice to, and in addition to any right or remedy available to RJIL, under any applicable law, if:
e) The information provided by the Customer / gathered by RJIL shall become the property of RJIL to the extent permitted by law. RJIL may be required to a) The License is suspended/terminated temporarily or otherwise vide Governments, Court's orders, TRAI's rules, regulations, orders, directions,
disclose any information pertaining to the Customer to any Government, statutory or regulatory authority, and security agency and reserves the right to notifications etc., including changes thereto prohibiting and/or suspending the rendering of such Services.
disclose at its discretion without any prior intimation to the Customer. b) Transmission limitations caused by topographical, geographical, atmospheric, hydrological and/or mechanical conditions.
f) In case on verification, the documents like PoI and PoA submitted by the Customer for availing of Services is found to be forged, RJIL shall be free to c) During technical failure, modification, up gradation, or variation, relocation, repair and/or maintenance of the Network/equipment.
initiate legal proceedings, including filling of FIR, against such alleged Customer. d) To combat potential fraud, sabotage, wilful destruction, etc.
g) The Customer including the Bulk User, shall declare at the time of filling of EAF, the number of mobile connections used from other licensed service e) If Service is used in any manner, which violates any law or Government order/directions etc., or adversely affects or intervenes in any manner, the
providers in the Service Area. rendering of Service by RJIL.
h) Customer undertakes that the SIM/Fixed Line connection issued to him/her shall not be used for telemarketing and in case such SIM is used for f) If at any time the Customer fails to satisfy requisite credit check
telemarketing, he/she shall be liable to register & pay such charges as may be decided by the TRAI and RJIL. g) The Customer is in breach of any other provision of these terms and conditions or is declared insolvent/bankrupt/liquidated/dissolved or a Trustee or
i) Customer undertakes that the SIM/Fixed Line connection will not be used to provide Applications Services’ like tele-banking, tele-medicine, Receiver is appointed to take over the assets of the Customer.
tele-education, tele-trading, e-commerce, call centre, network operation centre and other IT Enabled Services and in case such services are provided it h) The provisions of Service/s (or any of them) to the Customer adversely affects the Network or equipment of RJIL or the provision of Service/s to the
shall be liable to register itself as ‘Other Service Provider’ with the DoT. The customer undertakes to submit the copy of valid Registration Certificate as OSP Customer are revoked, discontinued or suspended.
with RJIL, as and when it intends to provide Application services. i) Usage of Equipment by the Customer for which IMEI codes are not traceable or valid on RJIL Network.
j) The customer undertakes to not use the leased line services to further provision of internet services to customers, without acquiring Unified License with j) Any reconnection of service/s shall be done at the sole discretion of RJIL and fulfilment of other conditions as specified by RJIL.
Internet Services authorization from DoT. k) The Customers shall remain liable for the charges during the period of suspension of services.
k) Customer who do not want to receive commercial communications can dial (mobile & fixed) or SMS (mobile only) to 1909 (toll free) and register in either
of the two categories (i) Fully Blocked Category- stoppage of all commercial Calls/SMS 7. FORCE MAJEURE
(ii)Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences. RJIL shall not be, directly or indirectly, responsible for break or disruption of Services on account of Force Majeure circumstances, such as riots, strike and
l) For registering option using SMS, for 'fully blocked category', write "START 0" and send it to 1909. For 'partially blocked category', send SMS 'START' lockouts either in the works and office of RJIL or general strike in the city or in the country, civil disobedience, act of war, flood, tempest, fire, earthquake or
with one or multiple options from the list of seven categories viz. for Banking/Insurance/Financial Products/Credit Cards-1, Real Estate-2, Education-3, any other act of God , policy of the Government, Court orders, Judgement ,systems failure, Network failure, any external network or any cause of
Health-4, Consumer goods and automobiles-5, Communication/Broadcasting/Entertainment/IT-6, Tourism-7. whatsoever nature beyond the control of RJIL, making it impossible to render the Services to the Customer. However, the Customer shall continue to pay
m) Any waiver, concession, freebies or extra time allowed or granted to the Customer is limited to the specific circumstances in which it was given and the all Tariffs/Charges as per the terms of this EAF notwithstanding the Force Majeure conditions. It is understood by the Customer that provision of Services by
same shall not affect the RJIL’s right under this agreement in any manner whatsoever. RJIL is subject to certain external factors and agencies who are actively involved in providing the Services to the Customer and RJIL shall not be liable for
the same.
3. OBLIGATIONS OF THE CUSTOMER
The Customer shall throughout the duration of the Services: 8. TERMS AND CONDITIONS FOR BULK CONNECTIONS
a) Acknowledge that the SIM / equipment provided to the Customer for the provisioning of Services is the sole and absolute property of RJIL even after a) The Bulk User Customer undertakes to provide the accurate list of actual users of mobile connection to RJIL at the time of start of service. In case of any
termination of the Services. change in actual users, the Bulk User undertakes to inform RJIL of such change, in writing duly signed and stamped by the Authorised signatory, within a
b) The initial Service shall be made available on payment of activation charges or any other applicable Charges as per subscribed Tariff plan or as notified week of such change.
by RJIL from time to time. b) The Bulk User Customer undertakes to submit, at the end of every quarter, the summary list of change of name taken place during the month signed
c) Service shall not be used to make foul, profane expressions, impersonate another person with fraudulent or malicious intent, to call another person so and stamped by the Authorised signatory. In case there is no change, a certificate mentioning no change shall be given to RJIL.
frequently or at such times of the day or any other manner so as to annoy, abuse, threaten or harass any third party. c) The Bulk User understands that the physical verification of subscriber is mandatory before activation of the connection. Additionally, Bulk User premises
d) Service shall not be used for any purpose in violation of the laws, contrary to the directions issued by the Authorities/Government, or in violation of the are to be mandatorily inspected by RJIL at least once in six months. The Bulk User undertakes to extend all possible support for the same.
terms of Unified License granted to RJIL or against public policy or National Integrity and Security.
e) Service shall not be used to infringe and/or violate, whether intentional or otherwise, rights of a third party in any form of intellectual property. 9. ADDITIONAL TERMS AND CONDITIONS FOR RJIL’S HIGH SPEED INTERNET FTTX SERVICES (fiber to home/any customer location)
f) Service shall not be used in such a manner as to interfere unreasonably with the use of the Service by one or more other Customers or interfere with a) All speeds mentioned in the plan/s are the prescribed speed upto ISP Node and the said speed may vary depending upon, technical reasons or any
RJIL's reasonable ability to provide the Services to others. other unavoidable circumstances.
g) The Customer shall not link/network the Services with any other telecommunication network including, but not limited to Internet Service network among b) Contention ratio as defined by TRAI is applicable on all plans described in the Tariff Enrolment Plan (TEF). This contention ratio is subject to change as
others. per TRAI directives and the prevalent law in force.
h) Safety, security , confidentiality of any Customer information, passwords etc, for accessing the Services shall be the responsibility of the Customer. c) Fair usage limit (FUP) is applicable on certain high speed internet plans. FUP is uploaded on RJIL’s website at www.jio.com and is liable to change from
i) The Customer agrees that RJIL shall not be liable or responsible for any alleged fault of any nature in the Equipment. time to time. Customers are encouraged to refer to the above link on a regular basis to acquaint themselves of the FUP.
j) The Customer shall intimate in writing any change of name, address, title or constitution, whenever such changes take place along with a copy of the d) Any Wi-Fi connectivity deployed by subscriber on his own will be activated only after it is registered for centralized authentication system (As per DOT
documentary evidence of the change within one week of such change. If such change is not intimated/ not acceptable to RJIL, RJIL shall have the right to directive on WiFi security).
proceed against the Customer to recover its dues and/or, disconnect the Services. If during re-verification process by the RJIL or any Government security e) RJIL may issue to the Customer with certain devices/equipment in order for the Customer to avail of to RJIL’s services and connect to the internet, these
agencies, it is found that Customer’s address is not correct, then the connection may be disconnected forthwith and the Customer shall be solely devices are liable to be returned by the Customer to RJIL on termination of services/connection or on request by RJIL. An interest free deposit may be
responsible of any consequent hardship. payable by the Customer to RJIL at the time of issue of these devices.
k) Any request for transfer of Services to any other person or entity shall not be entertained by RJIL as the subscriptions of Services are for bonafide f) The Customer shall keep the RJIL owned equipment in good condition. In case of non-return of RJIL owned devices/equipment or return of RJIL owned
personal use only. Any private transfers affected by the Customer shall be illegal. However the change in the name between the blood relatives/legal heirs is devices/equipment in damaged/non-working conditions, charges will be applicable and payable by the Customer as per the RJIL policy as may be
permitted provided Customer provides no objection certificate or death certificate (in case of death of original Customer) and fill the new EAF and follow all amended from time to time , which shall be available at www.Jio.com. At the discretion of RJIL, the charges may also be deducted from the security
the procedures applicable for the acquisition of new Customer and its verification. Besides that in such cases change of address will not be permitted. deposit maintained with RJIL.
l) RJIL acceptance of payment from a person/third party other than the Customer will not amount to RJIL having transferred or modified any of the rights or g) Exit Clause (for FTTX services): If the subscriber chooses to exit:
obligations of the Customer to such person/third party. i) Post service being provisioned after Customer signs EAF, but without having availed of the services of RJIL, then all one time charges (activation,
m) The Customer hereby expressly agrees that RJIL has the right to change the terms of providing the Service whether or not such change is necessitated installation, etc.) will stand forfeited by the Customer.
by reason of Government directions contained in a letter, memorandum, notification, press release, circular, agreement, supplementary license or any other ii) Having availed services (for any duration of time), then all one time charges (activation, installation, etc.) & plan charges will stand forfeited by the
direction as may be issued by Government from time to time. Customer.
n) The Customer expressly agrees to give identification details, if required by RJIL, to unlock his/her/its SIM or Equipment at the sole option of RJIL. h) Any refund if applicable will be paid within eight weeks. Account termination will be done on receipt of RJIL owned equipment and settlement of all
o) While roaming outside the Service Area, the Customer can avail of all the Value Added Services that the Customer has subscribed to with RJIL, provided balance outstanding, charges /damages (if applicable) will be deducted from refund amount.
the respective operator network supports the same. In international roaming, applicable operator specified Tariffs will be charged for all services.
p) Customer shall always use the Equipment with valid IMEI Code to avail the Services failing which RJIL shall disconnect the Services without any notice 10. DECLARATION OF CONSENT
as per the statutory/Government requirements. This notice provides highlights of the full RJIL privacy policy available at www.jio.com. The notice applies to services provided as a result of this application
q) It will be the sole responsibility of the Customer to ensure that the Equipment used by him/her is compatible with the frequency allotted and the Service, form. RJIL uses the collected information to provide the services you request. RJIL may use the information to inform about other products or services
Network, value added and other services/features of RJIL and that of visiting network in roaming. Under no circumstances would RJIL be held responsible offered by RJIL and its affiliates. Customer hereby provides consent to the collection, processing and use of its personal data as provided in the form for
for any reason whatsoever, if the Customer could not avail the roaming service on account of non-compatibility of the Equipment being used. the mentioned purposes as per the privacy policy available at www.jio.com.
r) Customer shall pay to RJIL such amount, as may be required by RJIL, as interest free security deposit for the due performance of the Customer
obligation under these T&C. RJIL may set off these amount against any cost, damage or expense which RJIL may suffer or incur as result of Customer’s 11. MISCELLANEOUS
failure to perform any of these obligations. a) RJIL reserves the right to modify/alter/amend or change all or any of the terms and conditions of this EAF by a written notice addressed by RJIL to the
s) Any increase/addition/introduction in taxes and/or levy of any taxes, levies, duties or any other statutory charges, etc., (present/future) shall be charged to last address given by the Customer or through a public notice in print media, at its sole discretion, due to regulatory, administrative and/or commercial
the Customer without any notice and shall at all-time be deemed to be payable. compulsions or for any other reason considered necessary in the interest of business operations. RJIL shall also have the right to amend this EAF as this is
t) Calls to Customer service centre by Customer may be scrutinized only for the purpose of evaluating the quality of Customer support service. necessary for the proper provisioning and conduct of the services in public interest or is mandated by any change in applicable law or regulation or conse-
u) Postpaid Customer further acknowledges that: quent to change in the terms of the License granted to RJIL.
i) To be able to continue to avail the Service, the Customer has to pay all his bills /dues. Services to the SIM Card will be discontinued if there is no b) Any dispute shall be subject to the exclusive jurisdiction of the courts situated in city/town in which regional head office of RJIL relevant Circle is located
usage (Voice/Video/SMS/Data/VAS) or non-payment of monthly rental (including advance rental plans) for a continuous period of 90 days. Postpaid (i.e Circle in which the Customer is registered with RJIL).
Customer can avail safe custody option as prescribed by TRAI. For details please call 199 or visit www.jio.com. c) The Customer shall indemnify and keep indemnified RJIL against all loss, damages, and claims, actions that are initiated against RJIL for any act or
ii) Charging shall occur on the basis of subscription / usage as recorded by the RJIL and shall be treated as correct and final and shall be binding on omission by the Customer in utilizing the Services of RJIL under this EAF and/or for non-compliance of the Customers obligations listed in clause 3 above
the Customer. For pulse and charging mechanism, the Customer can refer to their relevant bill plan or www.jio.com. on misuse of the Services by the Subscriber or any other person with or without the consent of the Subscriber. .
iii) SMS charging is dependent upon character length in each message. A single SMS (English Language) will only contain 160 characters. Any SMS d) The EAF binds the Customer, his/her heirs, executors, administrators, successors and permitted assignees to the terms & conditions of the EAF.
greater than 160 characters will be charges in multiples thereof as separate SMS. e) The information provided overleaf shall be treated as part and parcel of this EAF.
iv) Any change in the tariff or related terms and conditions, schemes etc., or any other informations communicated inter alia through IVR or SMS or f) RJIL reserves the right to provide Services through its agents and franchisees.
USSD , electronic media etc., shall be valid and proper intimation. g) RJIL shall, unless the Subscriber indicates otherwise, send promotional materials to Subscriber via electronic media (which includes text messages and
v) RJIL shall bill the Customer as per the billing cycle which shall run on the frequency as may be decided by RJIL from time to time. Subject to emails), mailers and voice.
payment of reasonable costs, as applicable, the Customer shall be provided with an itemized usage charges which they have been charged for, h) RJIL shall not be responsible for any criminal liability incurred by the Subscriber due to any misuse of the Service provided by RJIL i.e. any acts of
including calls made, SMS sent, VAS services utilized, data consumed etc. upon request. commission or omission by the Subscriber.
vi) Taxes , as may be applicable will be charged and shown separately over and above the billed amount . i) RJIL shall preserve the secrecy of all details of financial transactions between the Subscriber and RJIL to the extent required by general law.
vii) Bill or any notice will be sent at the billing address of the Customer as per the EAF unless advise in writing, by the Customer. RJIL shall not be j) Privacy of communication is subject to applicable laws, regulations , directions of the Authorities and Government, the terms of the License agreement of
responsible for non-receipt of the bills(s), and in such case, it shall be incumbent on the Customer to enquire about the dues and settle the same. the company and other statutory and regulatory factors
viii) All payments are to be made on or before the prescribed due date in the billing statement. While any payment mechanism prescribed by RJIL may
be used to pay the bill, the date of payment shall always be the date when such payment is actually received by RJIL. All non-cash payments are 12. PROHIBITION OF UNAUTHORISED ACTIVITIES
subject to realization. Outstation cheques shall not be accepted. The customer undertakes to not use the Internet services for any of the following activities:
ix) Payments beyond due date shall entail late fees and/or interest as prescribed by RJIL from time to time and taxes thereon, as may be applicable . a) Voice communication to and from a telephone connected to PSTN/PLMN and following E.164 numbering.
The same shall be payable from the due date till actual realization of the payment. b) Establishing connection to any Public Switched Network in India and/or establishing gateway between internet and PSTN/ISDN/PLMN in India and using
x) Customer shall pay all the dues, without any deductions, set-off or withholding in respect of Services availed by him notwithstanding any disputes. In Internet services to by bypass NLD/ILD services.
case of any disputes regarding the charges levied, Customer shall intimate in writing within seven days of receipt of the bill. c) Interconnecting with other ISPs.
xi) Upon delay/non-payment of bills beyond the due date or non-deposit of any applicable fee, charge or deposit, or any increase thereof, RJIL d) Use dial up lines with outward dialling facility from nodes.
reserves the right to totally or partially disconnect the services of such Customer. For restoring the services, the Customer shall have to apply for e) The customer undertakes to use the encryption higher than the DoT defined encryption limit of upto 40-bit key length in the symmetric key algorithms or
reactivation of connection, after making the due payments and the applicable restoration charges. its equivalent in other algorithms only with prior permission of DoT,
xii) Any advance/security deposit paid by the Customer shall be adjusted against any dues payable by the Customer to RJIL and balance if any will be f) The customer undertakes to not interfere and/or change the EPABX settings and configuration, unless specifically allowed by RJIL, during installation or
refunded by RIL within 60 days from the deactivation of the services. any other time subsequent, leading to
xiii) For use of international roaming services, customer may require to pay an additional fee/deposit as applicable from time to time. g) Any setting in the EPABX resulting in only the pilot number being transmitted irrespective of the extension (Directory number) from which the call is origi-
xiv) Customer shall pay all the costs of collection and legal expenses for recovery of dues from the Customer. nated.
v) The Customer may call RJIL's Interactive Voice Response System (IVRS) in order to know about the current outstanding/due bill(s)/payments made. h) Any setting of the EPABX resulting in incomplete extension (Directory number) being displayed, thereby meaning that a lesser number of digits are either
w) The Subscriber shall not use the Services for any improper, immoral, anti-national, unlawful, or abusive purpose or for sending obscene, indecent, allotted or displayed

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threatening, harassing, unsolicited messages, nor create any damage to RJIL or its Network or to any other person whomsoever. Any such misuse shall
under no circumstances be attributed to RJIL and the Subscriber shall be solely responsible for such acts.
i) The customer shall provide a certificate from the EPABX equipment vendor stating that the software has not been tempered in violation of the National
Numbering plan , as and when sought by RJIL,
x) The Subscriber agrees that all the information provided in this form is correct and the subscriber shall be solely responsible and liable if same is found j) In case undertakes to take proper authorization from DoT and to ensure that the separation of traffic is done through logical partitioning in case of using
incorrect. Sukumar T R
y) The Subscriber also agrees to provide further information as and when demanded by RJIL, and to comply with all directions, guidelines, instructions etc.
EPABX with Private Network and PSTN.
k) The customer shall be responsible for obtaining its own IP address and domain name from the competent authorities. In case the IP addresses are taken
issued by RJIL relating to the network, services and any/all matters connected to the services of RJIL. from RJIL, the same are non-portable and have to be returned to RJIL at the termination of services.

Proof of Identity for Authorised Signatory Proof of existence of the Firm for Corporate (Bulk) connections Proof of Address of the Firm for Corporate (Bulk) connections
(All identity proof to have photo)
• Passport • Arms License • Driving License • Election Commission ID card • Ration •Acknowledgement Of Registration Of Firm • Bank Statement/Passbook/Certificate • • Acknowledgement Of Registration Of Firm • Bank Statement/Passbook/Certificate
Card with Photo, for the person whose photo is affixed (Except Mumbai & Maharash- Certificate Of Affiliation • Certificate of Importer Exporter • Certificate Of Practice • • Certificate Of Affiliation • Certificate of Importer Exporter • Certificate Of Practice •
tra) • CGHS/ECHS card • Certificate of address having photo issued by MP/M- Certificate Of Registration Of Society • Declaration from Registrar of Newspapers For Certificate Of Registration Of Society • Declaration from Registrar of Newspapers For
LA/Group-A Gazetted officer in letter head• Certificate of address with photo from India • Directorate of Industries And Commerce - Entrepreneurs Memorandum • India • Directorate of Industries And Commerce - Entrepreneurs Memorandum
Govt. recognized educational institutions (for students only) • Certificate of photo iden- Income TAX PAN Card - Organisation • Certificate of Incorporation • Certificate of In- • Electricity Bill • Incorporation certificate • Incorporation certificate for name change
tity, issued by Village Panchayat head or its equivalent authority (for rural areas) (original corporation (Name Change) • Letter from the Ministry of External Affairs for Liason • • Landline Bill • Letter from the Ministry of External Affairs for Liaison
only) • Income Tax PAN card • Photo Credit card • Address card with photo issued by Letter Head - Government Account • License FSSAI • LLP Agreement • Memoran- • Letter Head - Government Account • License FSSAI • LLP Agreement • Registration
Department of Posts, Govt. of India • Smart card issued by CSD, Defence/Paramilitary dum / Article of Association / Certificate of Insurance • Partnership Deed • Proprietor- Certificate Of Establishment • Registration Certificate Of Small scale industries
• Current Passbook of Post Office/any scheduled bank having photo • Photo Identity ship Deed • Registration Certificate Of Establishment • Registration Certificate Of • Registration of Firm • Rental/Lease/Sales Agreement • Reserve Bank Letter
card (of Central Govt./PSU or State Govt./PSU only) • Photo Identity Card issued by Small scale industries • Reserve Bank Letter • Shops and Establishment Certificate • • Shops and Establishment Certificate • Trade License • Trust Deed • VAT Registration
Govt. recognized educational institutions of current session (for students only)• Caste Trade Licence • Trust Deed • VAT Registration Certificate • any other Government Certificate • Vehicle Registration Certificate
and Domicile Certificate with photo issued by State Govt. like Assam and other states document establishing the applicant as a Firm/Company
• Pensioner card having photo • Freedom Fighter Card having photo • Kissan Pass-
book having Photo • Aadhaar – Unique Identification Number issued by Unique Identi-
ty Authority of India (UIDAI)

This list is as per DoT circular no.842-725/2005-VAS (Pt) dated 7th October, 2009 and will be amended time to time. This list may not be conclusive and is subject to changes to comply with the regulations existing at the time of filling the CAF Page 2/2