REGD. NO. MSCS/CR/75/98 DT.

20-1-98

IMMEDIATE PAYMENT SERVICES (IMPS) APPLICATION

Application for Registration for IMPS facility Branch
De-Registration for IMPS facility
Linking Bank Accounts with existing IMPS
De-Linking Bank Accounts with existing IMPS
Request for duplicate Login Pin / MPIN
I / We request you to arrange to provide / remove the above facility of IMPS as per details below:
NAME OF ACCOUNT HOLDER
(In Block Letters)
MOBILE NUMBER

CUSTOMER ID
CUSTOMER ACCOUNT NO.
(16 digit)

COMMUNICATION ADDRESS

Name of the Account Holder Account Number

EXISTING ACCOUNTS
(To be linked in IMPS facility. 1.
Please ensure that all stated 2.
accounts have the same Customer
ID as mentioned above) 3.
4.
5.

I / We agree to download the software for IMPS facility through SMS or through any other mode.
I / We confirm that I/We have read the “TERMS & CONDITIONS” governing the IMPS facility displayed on the
website of the Bank www.citizencreditbank.com and also printed on the reverse of the application form for IMPS
facility and I/We unconditionally accept the same in full.
I / We shall not share the Login password and/or Mpin with anyone and it is my/our responsibility to keep the
same secret.
I / We shall not store the Login password and/or Mpin in any form on the mobile handset. The complete security
of above password is my/our responsibility.
I / We are aware that I/We are required to subscribe to SMS / Internet services for availing the IMPS facility.
I/We shall be liable to pay charges to the Service Provider.

Name of first holder Name of second holder Name of third holder

Date:

Place: Signature of first holder Signature of second holder Signature of third holder

(For Branch/Office use only)

Certified that the customer’s account/s is/are KYC complied and the signature/s of the account holder/s is/are as per the records and recommended for
(a) Registration (b) De-registration (c) Linking of accounts (d) De-linking of accounts (e) Request for duplicate Login/MPIN
Date of registration:.............................................. Signature of Official:.................................................................................
Branch:................................................................. Name:.......................................................................................................
Application Number:............................................. Employee Code:.......................................................................................
 TERMS AND CONDITIONS

1. Transactions initiated through IMPS application are irrevocable; Bank shall not entertain any request
for revocation of transaction or stop payment request for transaction initiated through IMPS as the
transactions are completely instantaneous and are incapable of being reversed.
2. The Customer solely shall be responsible for the safe custody and security of IMPS application
downloaded on their mobile phones. The Customer shall immediately inform the bank about the
loss or theft of mobile phone for disabling of the IMPS service to prevent unauthorized usage.
3. The Customer shall operate within the maximum limit permitted by the Bank for IMPS. The Bank
reserves the right to change the transaction limit at any time.
4. The Bank shall not be responsible for any loss caused to the customer while using the IMPS service.
5. The Bank shall be at liberty to modify/add/remove any of the extant terms and conditions governing the
IMPS service.
6. Any change in the business rules of any of the processes will be notified on Bank’s website
www.citizencreditbank.com, which will be construed as sufficient notice to the Customer.

7. In the case of a joint account where mode of operation is “Either or Survivor” any of the joint account
holders can use the Facility. The transaction in such accounts shall be binding on all the joint account
holders, jointly and severally. The Customers are bound to advise the Bank separately, of any change
in the mode of operation in an Account and get it affected for necessary modifications to the Application.

8. The Bank reserves the right to reject a Customer’s request for IMPS without assigning any reasons.
9. The Bank may suspend the Facility, if the same has not been accessed by the Customer for three months
or more. If the Facility has not been accessed for six months or more, the same will be cancelled.
10. The Customer shall remain accountable for all the transactions on the designated account made prior to
confirmation of any such cancellation request by the Bank. It shall be the Bank’s endeavor to give a
reasonable notice for withdrawal or termination of the facility, but the Bank may at its discretion withdraw
temporarily or terminate the facility, either wholly or partially, anytime without giving prior notice to the
Customer. The facility may be suspended for any maintenance or repair work for any breakdown in the
Hardware/Software of IMPS, any emergency or security reasons without prior notice and the bank shall
not be responsible if such an action has to be taken for reasons of security or emergency.
11. The services offered under the Facility will be automatically terminated if the primary account linked for
the Mobile Banking Services is closed. The Bank may also terminate or suspend the services under the
Facility without prior notice if the Customer has violated the terms and conditions laid down by the Bank
or on the death of the Customer when brought to the notice of the Bank.

DISCLAIMER
The Bank, when acting in good faith, shall be absolved of any liability in case:
The Bank is unable to receive or execute any of the requests from the Customer or there is loss of information
during processing or transmission or any unauthorized access by any other person or breach of confidentiality
or due to reasons beyond the control of the Bank.
There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or
lapse in the Facility which are beyond the control of the Bank.
There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any
other consequence arising from any cause beyond the control of the Bank which may include technology failure,
mechanical breakdown, power disruption, etc.
There is any lapse or failure on the part of the service providers or any third party affecting the said Facility and
that the Bank makes no warranty as to the quality of the service provided by any such provider.
The Bank, its employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether
direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated
savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered
by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution
or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure,
delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the
telecommunication equipment of the Customer and the network of any service provider and the Bank’s system or
any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, the
Bank’s system or the network of any service provider and/or any third party who provides such services as is
necessary to provide the Facility.
The Bank will not be responsible if the Application is not compatible with/does not work on the mobile handset
of the Customer.