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Technology and
Livelihood
Education

Front Office Services

Exploratory
Quarter 1 – Module 4:
Interpret Design and Layout
TLE – Grade 7/8
Alternative Delivery Mode
Quarter 1 – Module 4: Front Office Services Exploratory -Interpret Design and Layout
First Edition, 2020

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Technology and
Livelihood
Education

Front Office Services

Exploratory
Quarter 1 – Module 4:
Interpret Design and Layout
Introductory Message
For the facilitator:

Welcome to the Technology and Livelihood Education Alternative Delivery

Mode (ADM) Module on Front Office Services!

This module was collaboratively designed, developed and reviewed by educators

both from public and private institutions to assist you, the teacher or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration
their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.

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For the learner:

Welcome to the Technology and Livelihood Education Alternative Delivery Mode

(ADM) Module on Front Office Services Exploratory (Mensuration and Calculation!

The growing demand for hotel workers in the country leads to creating this course
module intended for you who desire to work in the hotel industry. Front Office
Department of a hotel has a significant contribution in the success of hotel
operation. It is the department which directly interacts with the customers.
Therefore, every Front Office Personnel must possess knowledge, attitude, values
and skills in the field of Front Office.

Front Office Services is an exploratory and introductory course for Grade 7

students who wish to work as Front Office Desk or Personnel in the future. This
module is designed to give you understanding with the Front Office Design and
Layout. After finishing this module, you may continue pursuing Front Office
Services NC II, learn the common and core competencies and get the National
Certification from TESDA after passing the assessment.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

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 sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

This module was written to help you understand and interpret Front Office
design and layout. This explained how the design and layout of the front office
reception area affect the guest’s impression and the hotel’s services as a whole.
The different factors to be considered in planning, creating and designing the
perfect Front Office reception area are discussed in this module.

This module contains the following lessons:

• Lesson 1 – INTERPRET DESIGN AND LAYOUT
LO1. Read and interpret front-office reception area.

After going through this module, you are expected to:

1. read and interpret symbols and layout in a given sample plan for front office
reception area.
2. describe parts and functions of a front-office reception layout.
3. evaluate a sample front office reception layout

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 What I Know

Let us know how much you already know by taking this Pre-test.
I. Choose the letter of correct answer. Write the chosen letter on a separate sheet of
paper.

1. It is a large open area where the guest meets the hotel personnel.
a. Bar
b. Coffee shop
c. Lobby
d. Restaurant

2. Which of the following is not the function of front office?

a. Balance guest accounts
b. Offer services such as mail, Fax, messages and etc.
c. Sell rooms
d. All of the above

3. It is the control center of the hotel.

a. Accounting Department
b. Front Office Department
c. Housekeeping Department
d. Marketing Department

4. When the guest is finished filling up the reservation form, who assist them
in carrying their luggage?
a. The Bell Desks
b. The manager
c. The receptionist
d. The telephone operator

5. What do you call the person who carry the luggage of the guest?
a. Concierge
b. Bellmen
c. Porter
d. Receptionist

6. The section of the front office who maintains the guest folio.
a. The Bell Desks
b. The Cashier
c. The Concierge
d. The Reception

7. Which is not a section of the Front office department?

a. Bell Desks
b. Cashier
c. Concierge
d. Housekeeping

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8. It is the person who checks in the hotel.
a. guest
b. bell boy
c. porter
d. receptionist

9. The ________________is the most support department of the Front Office.

a. Accounting Department
b. Housekeeping Department
c. Marketing Department
d. Security Department

10. Where is the first meeting place of a guest and the hotel receptionist?
a. admin
b. garden area
c. lobby
b. restaurant

II. Match the following front office sections to their functions.

COLUMN A COLUMN B

11. Bell Desks a. Provides the information about

near tourist spots in the place.
12. Cashier
b. Maintain the guest’s folio.
13. Concierge
c. It provides information to the
14. Information desk guest.

15. Reservation d. It confirms the guest’s

reservation.

e. Assists the guest in carrying

their luggage.

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Lesson
INTERPRET DESIGN AND LAYOUT
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Hotel front office reception area or lobby is an important place in the hotel
since it is the first thing the guests see when they enter the hotel. It should have a
cool, comfortable, relaxing, and welcoming ambiance to the guest.
The guests who usually have a good impression and experience in the place
have a greater chance of coming back again. The Front office experience should be
something that they should look forward too.

What’s In

The guests are always after the quality of overall experience in the hotel. The
design and layout of the reception area can look appealing and inviting through the
wise placement of the furniture, lighting designs, and color scheme.

Source: bigstock.com

What are the factors to consider in designing the reception area?

1. The Aesthetic. Beauty and elegance should be observed.

2. Color Theme. It refers to the use of color appropriate to the theme and place.
3. The Best Materials. The comfortability, durability, and visual appeal must be
considered in choosing the materials.
4. A place for the reception desk. The reception must be properly position and
must not block the personnel to see the visitors of the hotel.
5. Items on the reception table. All the necessary things, objects like printers,
fax machines, and security equipment must be properly situated.
6. Design for the entire reception area. It includes consideration of what the
place looks like considering all the aspects and design options.
7. Final touch. This is about the appropriateness of the design to the theme
considering the proper use of color, placement of materials, equipment, and
furniture.

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 What’s New

Activity 1. VOCABULARY BUILDING

HOTELS
I. Instructions: Use a dictionary to help you complete the chart
below. All of the words must begin with the letter of the alphabet
given. Some letters may have many different answers while other
may not have an answer.

A__________________________________ N ________________________________
B__________________________________ O ________________________________
C__________________________________ P ________________________________
D__________________________________ Q ________________________________
E__________________________________ R ________________________________
F__________________________________ S ________________________________
G__________________________________ T ________________________________
H__________________________________ U ________________________________
I___________________________________ V _________________________________
J___________________________________ W ________________________________
K___________________________________ X ________________________________
L___________________________________ Y _________________________________
M___________________________________ Z _________________________________

II. Match the following front office functions to the illustration below.
GREETING BELLHOP CONCIERGE WAKE-UP CALL BILLING

1. _________ 2. __________ 3. __________ 4. ___________ 5. ____________

Source: 123.com

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 What is It
What are the ideal features of a Reception area or Lobby?

FEATURES OF RECEPTION AREA OR LOBBY

1. It has a spacious area for waiting guests.
2. It ensures the safety and security of the guest.
3. It gives WIFI and internet access.
4. It provides comfortable access to water and drinks.
5. It is indulging and relaxing.
6. It provides sits to the guest.

Figure 2. Front Office Lobby Layout Source: slideshare.net

Sections and functions of Front Office or Lobby

1. Reservation. Process the reservation and assign the room of the guest.
2. Reception. This section is responsible for welcoming and greeting the guest.
3. Information Desk. This section provides information to the guests.
4. Cashier’s desk. Accept the cash and check payments of the guest. They keep
guest folio and prepare bills settled by the guests before check out.
5. Travel Desk. Helps the guest in making travel reservations such as providing
them airport transport during check-out.
6. Bell Desk. Assist the guests in carrying their luggage to the room.
7. Concierge. Ensure a safe and enjoyable stay of the guests such as providing
them the information about near tourist spots in the place.

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 Figure 3. Front Office Layout Source: wisdomjobs.com

Front Office Layout using computerized equipment, machines, and

equipment is show below.

Figure 4: Layout of lobby entrance Source: wisdomjobs.com

The front office reception area should have a wide space to see all the guests
coming in, walking in the lobby, and the isle of the hotel. The same is also aids the
night auditor in observing the safety of the guests.

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 What’s More

Activity 1. State True or False: Use separate paper for your answer.
______1. The lobby provides complimentary drinks to the guest.
______2. The reservation confirms the booking of the guest.
______3. The lobby is the last thing the guest sees when he arrives at the
hotel.
______4. The night auditor maintain the guest folio.
______5. Front office design and layout is not that essential.

Assessment 1. Choose the letter of the correct answer.

______6. It is the place in the hotel where the guest and the hotel staff
first meet?
a. Garden b. lobby c. restaurant d. Spa
______7. Who does the registration of the guest?
a. Bellmen b. Guest Attendant c. Reservation d. telephone operator
______8. It is the section of the lobby assigned in keeping the records of the
guest.
a. Bell desk b. Cashier’s desk c. Concierge d. Travel desk
______9. It involves the use of art and beauty in designing the lobby.
a. Aesthetic b. Color c. Design d. Materials
______10. Who welcomes and greets the guest upon arrival.
a. Bell desk b. Cashier’s desk c. Reception d. Reservation

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 What I Have Learned

Front office reception area or _________is an important part of the

hotel. It is where the guest and hotel’s staff first met. Many factors are

affecting the ____________of the hotel such as the aesthetic, color theme,

materials, arrangement/design of furniture, and final touch.

The front office lobby has several sections who attend the guest. The

______________welcomes and greets the guest upon arrival at the hotel. The

guest confirms his booking at the ___________. The front office ensures the

safety of the guest. The cashier’s desk keeps the guest records. While the

night auditor prepares the _____________.

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 What I Can Do

1. Do the following activity.

a. Write a short paragraph stating the importance of a lobby in a hotel.
b. Make an ideal front office lobby design or layout.

Assessment

I. Choose the letter of the correct answer.

1. The hotel front desk is the ________of a hotel?
a. The Administrative Office
b. The Housekeeping
c. The Reception area
d. The Room Service Department
2. It is a large open area where the guest meets the hotel personnel.
a. Bar
b. Coffee shop
c. Lobby
d. Restaurant
3. It refers to the application of arts and beauty.
a. Aesthetic
b. Color theme
c. Design
d. Materials
4. What is the section of the hotel assigned to provide information to the guest?
a. Concierge
b. Information desk
c. Reception area
d. Reservation
5. Early wake -up call is done by the ____________.
a. The bell desks
b. The concierge
c. The reception
d. The telephone operator
6. What section in the front office maintains the guest folio?
a. The bell desks
b. The cashier
c. The concierge
d. The reservation
7. Who handles the overall operation of the Front Office Department?
a. The Front Office Manager
b. The Bell Desks
c. The Concierge
d. The Night Auditor

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8. When a guest or potential guest first enters a hotel, what is the hotel front
desk person expected to do?
a. Call the owner
b. Charge the guest for his stay
c. Greet the person
d. Take a reservation
9. What do you call the section of the hotel that suggests activities and tourist
spots to the guest?
a. The Bell Desks
b. The Concierge
c. The Front Office Desk
d. The Night Auditor
10. A guest who arrives at the hotel without a reservation are called__________.
a. confirmed reservation
b. a guaranteed reservation
c. a stay over
d. a walk-in guest
11.Which of the following is not the function of front office?
a. Balance guest accounts
b. Offer services such as mail, Fax, messages and etc.
c. Sell rooms
d. All of the above
12. ___________one of the highest concerns of guest who visit the hotel.
a. comfort
b. food and beverage
c. location
d. security
13. To which department concierge report?
a. Accounting
b. Front Office
c. Housekeeping
d. Marketing
14. Which is not the function of a front office?
a. assigns the room
b. brings the luggage
c. cleans the room
d. does the wake-up call
15. Where is the first meeting place of a guest and the hotel receptionist?
a. admin
b. garden area
c. lobby
b. restaurant

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 Additional Activities

.
A. Make a collage of the different pictures of hotels in the country.

B. Visit different websites featuring sections of the Front Office Department

for further learning.

You may visit the following websites:

✓ Hotel Front office department sections
SlideSharewww.slideshare.net › hotel-front...
✓ HOTEL MANAGEMENT: Section of Front Office Department.
hotelmanagementbusiness.blogspot.com
✓ Front Office, Its Functions and Coordination with other
departments
www.kullabs.com

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 17
What I Know What's More
1. C 1. T
2. D 2. T
3. B 3. F
4. A 4. F
5. C 5. T
6. B
6. B
7. D
8. A
7. C
9. B 8. B
10.C 9. A
11.E 10.C
12.B
13.A
14.C
15.D
16.
Assessment
1. C 14. C
2. C 15. C
3. A
4. B
5. D
6. B
7. A
8. C
9. B
10. D
11. D
12. D
13. B
Answer Key
References

Ara Blog, Designing the Perfect Front Office Reception Area, April 25, 2018

Front Office Layout and Equipment in Hotel, https://www.wisdomjobs.com

Hotel entrance, lobby layout; front office, slideshare.com
SlideShare, Hotel entrance, lobby layout; front office/slideshare.com

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