Salesforce Infrastructure and Sub-processors

Published: February 14, 2023

Scope
This documentation describes the infrastructure environment, sub-processors and certain other entities material to the services and managed
packages listed in the Infrastructure and Sub-processors Table below (collectively, for the purposes of this document only, the “Covered
Services”). Capitalized terms used in this documentation are defined in Salesforce’s MSA and/or Data Processing Addendum.

Some Covered Services are hosted on Salesforce’s own first-party infrastructure. Many of the Covered Services are fully or partly hosted on third-
party infrastructures (e.g. Hyperforce), which operate as Salesforce’s sub-processors. Many of the Covered Services run across multiple
infrastructures as identified in the Infrastructure and Sub-processors Table below. Our Services are interconnected in order to provide more
features to Customers within a single service. This can happen in a few different ways. For instance:

● Some Services run primarily on one infrastructure, but have some features that run partly or entirely on different infrastructures. For
example, for many Customers, most Sales Cloud features run on the Salesforce’s first-party infrastructure, but Sales Cloud also includes
Einstein 1 Features that run on the Einstein Platform infrastructure. Similarly, the Marketing Cloud Engagement Services are based
primarily on the Marketing Cloud Engagement infrastructure, but some features of Marketing Cloud run partially on Einstein Platform or
Marketing Cloud Einstein infrastructure. If these features are enabled, Customer Data will be processed by these additional
infrastructures.
● Some Services may inherently copy data from one infrastructure onto another infrastructure for processing to function. For example, this
happens when Sales Cloud Customer Data is copied into the Sales Cloud Einstein-specific infrastructure, for artificial intelligence analytics,
before the scores and predictions are written back into the original Sales Cloud infrastructure. Another example is Intelligence Reports for
Engagement may pull a copy of Customer Data from Marketing Cloud Engagement onto its own infrastructure to provide reporting
functionality.

If a Covered Service includes features which run across multiple infrastructures using different sub-processors or hosted in different locations, the
Infrastructure and Sub-processors Table will list each infrastructure involved in running the Service as a separate “purpose of processing” row
detailing how, and for what features, each infrastructure is used.

1 Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by Greenlight.
1

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Sub-processor Notifications
Salesforce Customers may subscribe to notifications of new sub-processors for those Covered Services for which Customer has a then-current
active subscription by filling out this form.

Sub-processors Storing Customer Data

Many Services offer multiple alternative locations to process and/or store Customer Data. Except as set forth in the “Additional Details” column in
the Infrastructure and Sub-processors Table, each cell listing countries in the table below represents an available “region” in which Salesforce
processes and/or stores data for a given purpose. For example, for the Salesforce Services, data from our Germany datacenter is backed up into
France, and so France and Germany are listed in the same cell to indicate that the “region” includes both countries. If France and Germany are in
separate cells for a given purpose of processing, your Customer Data would only be stored in one of the two countries.

When a Service offers alternative locations to process/and or store data, the Customer may be able to choose their region during the setup
process or by working with an Account Executive. 2 You may also request to have your Customer Data for a Covered Service or feature hosted in a
different region, which may be accommodated, subject to availability. Further, if your Customer Data is hosted in a different region for one
Covered Service, this may also affect where your data is hosted in other related services (e.g., hosting data in Europe for Service Cloud will cause
your Service Cloud Einstein data to be hosted in Europe). If you have any questions about where your data is stored that this Documentation does
not answer, please contact Customer Support.

In addition to the locations identified in the Infrastructure and Sub-processors Table, Salesforce may store across its data storage locations
identifying information about Customers’ instance(s) and identifying information about Users for the purpose of operating the Services, such as
facilitating the login process and the provision of customer support. For the Government Cloud Plus Services, identifying information about Users
will be limited to the Users’ business address, name, email address, username, and phone number, and this data (except for business address) will
be obfuscated with one-way hash encryption before it leaves the Government Cloud Plus-specific data centers, rendering it unreadable to
Salesforce and its cloud providers.

Support Service Providers

Salesforce’s third-party customer support providers only have access to Customer Data to the extent a User grants such access as described in the
Documentation or User Guide for the applicable Covered Service. Such service providers may also have access to the following Personal Data

2 Sandbox copies are created at a data center level; any instance can refresh to any sandbox within a data center. Sandbox copies in a data center may be
redirected to another data center in the same region, if necessary, to maintain performance levels. As an example, an EMEA-based sandbox instance could
redirect to another EMEA data center. Temporary developer testing environments branded as “Scratch Orgs” may be provisioned in a different Salesforce-
operated data center from a Customer’s instance of the Covered Services, but within the same region as such instance. Scratch Orgs created by public cloud
Customers reside within the Public Cloud Infrastructure.
2

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
about Users for the purpose of routing and facilitating customer support requests: first and last name, email address, username, phone number,
and physical business address.

Content Delivery Networks (“CDNs”)

CDNs are utilized to optimize content delivery for certain Covered Services as listed in the Infrastructure and Sub-processors Table. CDNs are
commonly used systems of distributed services that expedite the transmission of content. Note that if a CDN is described as “Global” in the Table,
it may process data in any country, regardless of the Customer’s location, to better support end-users of the applicable Covered Services.

Related Services
Salesforce offers highly customizable software used by Salesforce Customers across a variety of industries and businesses. Salesforce sells
functionality to Customers in many packages, which we call SKUs.

Sometimes these SKUs only include functionality from one or more Services. But often, these SKUs can bundle functionality from one or more
Services, along with additional, industry-specific functionality to customize the Service to an industry or business need.

One particular example of this is the “Salesforce Services”: Chatter, Experience Cloud (formerly Community Cloud), Database.com, Lightning
Platform (including Force.com), Sales Cloud, Service Cloud, and Site.com). Because the Salesforce Services functionality is bundled in so many
different ways in different SKUs, the Infrastructure and Sub-processors Table cannot tell you whether or not the SKU you purchase contains a
particular feature within the Salesforce Services. Instead, the table lists all features that appear in any packaging of the Salesforce Services. If you
have a question about whether the SKU you purchase contains a particular feature, consult the Help and Training Documentation or your Account
Executive.

Hyperforce
Hyperforce is Salesforce’s next-generation infrastructure foundation for deploying application stacks on commercial cloud providers. An up-to-
date list of available regions for Hyperforce can be found here. Not all Covered Services hosted on Hyperforce are available in every location.
Please see the charts below for available locations for individual Covered Services.

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Customer Support For All Services
Note that for support of the Covered Services designated as “Services on the EU Operating Zone infrastructure” or “EU OZ”, in limited
circumstances, Customer Data may be processed in locations outside of the European Union as described in the “Services on the EU Operating Zone
Infrastructure” section of the Hyperforce SPARC.
Purpose of Processing Sub-processors Locations Additional Details

Support services Salesforce, Inc. United States

Salesforce.org
Salesforce Argentine S.R.I. Argentina
SFDC Australia Pty. Ltd. Australia
SFDC Austria GmbH Austria
Salesforce Tecnologia, Ltda. Brazil
salesforce.com Canada Canada
Corporation
salesforce.com France, France
S.A.S. Germany
salesforce.com Germany
GmbH Hong Kong
salesforce.com Hong Kong
Limited India
salesforce.com India Private
Limited Ireland
SFDC Ireland Limited Israel
salesforce.com Israel Ltd. Italy
Salesforce.com Italy S.r.l Japan
Salesforce Japan Co., Ltd. The Netherlands
SFDC Netherlands B.V. Singapore
salesforce.com Singapore
Pte. Ltd. South Korea
Salesforce.com Korea
Limited Spain
Salesforce Systems Spain S.I. Sweden
SFDC Sweden AB Switzerland

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 salesforce.com Sarl Thailand
Salesforce.com (Thailand)
Co., Ltd. United Kingdom
Salesforce UK Limited
Salesforce.org EMEA Limited
Service provider of customer support WithSecure Inc. (formerly F- Ireland
tools Secure Cyber Security Inc.) United States
(hosted by Amazon Web
Services, Inc.)
Service provider of customer support Projector.is, Inc. United States
tools (hosted by Amazon Web
Services, Inc.)

Audience Studio & Data Studio

(formerly branded as Salesforce DMP and Salesforce Data Studio and prior to that as Krux, or services sold under a Krux Order Form)

Purpose of Processing Sub-processors Locations Additional Details

Hosting provider for all Amazon Web Services, United States
functionality. Customer Data is Inc.
hosted in one of the following Ireland Amazon Web Services - Ireland provides non-
regions. United States storage infrastructure processing, and data is
stored in the United States.

Automotive Cloud
See infrastructure details for Salesforce Services.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side Brazil
document Generation feature. Canada

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Customer Data is hosted in one of the
following regions.
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom

Backup and Restore

Backup and Restore is an add-on feature for the Salesforce Services–see infrastructure details for Salesforce Services. Additional sub-processors for
this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data is hosted in one of the Inc. Brazil
following regions. Canada
Australia
India
Japan
Singapore
Bahrain
France and
Germany
South Africa
South Korea

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
B2B Commerce (from Version 3.97 or higher, formerly branded as CloudCraze)
Also see infrastructure details for Salesforce Services. Salesforce may route the transmission of Customer Data to Users through any of its data
centers, but the storage of Customer Data will be limited to the data centers for the Customers’ org. For B2B Commerce on Lightning Experience,
see infrastructure details for Salesforce Services.

B2B Commerce on Lightning Experience

B2B Commerce runs on the same infrastructure as the Salesforce Services. See infrastructure details for Salesforce Services.

B2B2C Commerce
Also see infrastructure details for Salesforce Services.

Commerce Cloud/B2C Commerce

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Digital (which may include salesforce. com, United States Any reference to "B2C Commerce Order Management"
Managed Runtime), B2C Commerce Order inc. refers to the version of Order Management released
Management, and Commerce Cloud Einstein. SFDC Australia Pty. Australia prior to February 19, 2020.
Customer Data is hosted in one of the following Ltd.
regions.
salesforce.com France
France S.A.S.
salesforce.com Germany
Germany GmbH
Salesforce UK United Kingdom
Limited
salesforce.com Japan
Co., Ltd.

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for Digital which may include Amazon Web United States
Managed Runtime). Services, Inc.
Hosting Provider; CDN for Digital for Digital CloudFront Global The Dynamic Imaging Service feature within Digital uses
(which may include Managed Runtime). (Amazon Web the Amazon CloudFront content delivery network to
Services, Inc.) store and deliver images, which flow through
CloudFront and then the customer’s CDN.
Hosting Provider for On-Demand Sandboxes. Amazon Web United States
Services, Inc.
Hosting Provider for B2C Commerce and B2C Amazon Web United States
Commerce Order Management. Customer Data is Services, Inc.
hosted in one of the following regions. Germany

Hosting Provider for Commerce Cloud Einstein. Amazon Web United States
Customer Data is hosted in one of the following Services, Inc.
Ireland
regions.
Singapore
Hosting Provider for Commerce Cloud Einstein to CloudFront Global
deliver JavaScript assets to Customer websites (Amazon Web
Services, Inc.)
CDN for Digital (which may include Managed Cloudflare Global Cloudflare’s services are used for purposes that include
Runtime), B2C Commerce Order Management, a content distribution network, a domain name system
and Commerce Cloud Einstein. network, web content optimization, web application
firewall, internet protocol reputation filtering, and
distributed denial of service attack prevention.
CDN for Digital (which may include Managed Akamai Global Public website content served to website visitors may
Runtime), B2C Commerce Order Management, Technologies, Inc. be stored with Akamai, and
and Commerce Cloud Einstein. transmitted by Akamai to website visitors, to expedite
transmission.

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for Commerce Marketplace Amazon Web Global
Services, Inc.

Consumer Goods Cloud

Also see infrastructure details for Salesforce Services. Consumer Goods Cloud is a configuration of functionality from the Salesforce Services, with
additional functionality on the same infrastructure. Additional sub-processors for this Service are:

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Einstein Object Detection. Amazon Web United States Customers who enabled Object Detection functionality
Customers Data is hosted in the EU for Customers Services, Inc. before February 15, 2020 have their data hosted in the
with their Salesforce Services org in the EU. United States regardless of where their Salesforce
Otherwise, Customer Data is hosted in the United Services org is hosted.
Ireland
States.
Hosting Provider for Retail Execution feature and Amazon Web United States
Trade Promotion Management. Customer Data is Services, Inc.
Australia
hosted in one of the following regions.
Germany

CRM Analytics (formerly Tableau CRM)

CRM Analytics, which includes Einstein Discovery and Salesforce Data Pipeline, runs on the same infrastructure as the Salesforce Services-see
infrastructure details for Salesforce Services. Certain CRM Analytics SKUs, such as Einstein Predictions, and CRM Analytics Plus and related SKUs,
include Einstein Prediction Builder. For these SKUs, also see infrastructure details for Einstein Prediction Builder under Salesforce Services. Certain
CRM Analytics SKUs that are branded “Intelligence”, such as Manufacturing Cloud Intelligence, include certain features of Sales Cloud Einstein as
well. For these SKUs, also see infrastructure details for Sales Cloud Einstein.

Customer 360 Data Manager

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Customer Salesforce, Inc. United States
Data is hosted in one of the following regions.

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Kabushiki Kaisha Japan
salesforce Japan, also
known as Salesforce
Japan Co., Ltd.

Hosting Provider for all functionality. Customer Amazon Web United States
Data is hosted in one of the following regions. Services, Inc.
Japan

Customer Data Cloud (aka Salesforce Data Cloud)

(Also applicable to the Services branded as Customer Data Platform, formerly branded as Salesforce CDP)
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web United States Customers who have Salesforce Services Org provisioned
Customer Data is hosted in one of the Services, Inc. to the Salesforce-Managed AWS Hyperforce environment
following regions. Germany hosted in India may be eligible to have an instance of the
Customer Data Cloud provisioned to India. See here for
further information.

India
CDN for all functionality. Akamai, Inc. Global

Data Studio
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
Hosting provider Amazon Web Services, Global
Inc.

10

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Data.com
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Salesforce, Inc. United States

Provider of infrastructure support for all Amazon Web Services, United States
functionality. Inc.

Database.com
See infrastructure details for Salesforce Services.

Digital Process Automation

See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web United States
processing for Server-side Document Services, Inc. Brazil
Generation feature. Customer Data is hosted Canada
in one of the following regions. Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom

11

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Einstein Bots
See infrastructure details for Salesforce Services.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Heroku, Inc. (on United States If a Customer enables NLP functionality for Bots and has
Customer Data is hosted in one of the Amazon Web Service Cloud data stored outside the EU, then some
following regions, depending on where the Services, Inc.) and related Customer Data will be stored in the United
Customers’ Salesforce Services org is hosted. Amazon Web Australia States regardless of where Customer’s Service Cloud
Services, Inc. Japan data is located.
Germany
Ireland

Einstein Conversation Insights

See infrastructure details for Salesforce Services.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web United States If Customer enables Einstein Conversation Insights,
Customer Data is hosted in the EU if the Services, Inc. some related Customer Data will be stored in the United
Customer’s Salesforce Services org is in the States regardless of where Customer’s Sales Cloud data
EU. Otherwise, Customer Data is hosted in the France is located
United States.. Germany

Einstein Vision and Language

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States
Inc.

12

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Einstein Relationship Insights
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
Data source used to process search queries Google, Inc. United States
for all functionality.

Emergency Program Management

Emergency Program Management is a managed package that runs on top of Salesforce Services–see infrastructure details for Salesforce Services.

Employee Productivity
Included in the “Employee Service - Agent” and “IT-Service Center - IT Agent” SKUs. Employee Productivity is a group of managed packages that run
on top of the Salesforce Services–See infrastructure details for Salesforce Services.

Enablement
See infrastructure details for Salesforce Services.

Enhanced Messaging
Enhanced Messaging works as an add-on to Sales Cloud and Service Cloud, and uses the Sales Cloud and Service Cloud infrastructure—see
infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Messaging Gateway Server used to Heroku, Inc. (on Amazon United States Customer Data can be processed in any region to deliver
process and route inbound and Web Services, Inc.) Australia messages, regardless of Customer location.
outbound messages. Germany
Ireland
Japan
Amazon Web Services, Inc. United States

13

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service provider used for transmission Germany
services. France
Sweden
United Kingdom
Australia
Japan
South Korea
Hosting provider for conversation Amazon Web Services, Inc. United States Applicable only to customers who have Service Cloud or
storage. Sales Cloud instances in the United States.

EU Operating Zone
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Covered Services Amazon Web Services, Germany In limited circumstances, Customer Data may be stored,
designated as “Services on the EU Operating Inc. and/or processed outside of the European Union as
Zone infrastructure” or “EU OZ” described in the “Services on the EU Operating Zone
Infrastructure” section of the Hyperforce SPARC.

Financial Services Cloud

Financial Services Cloud is an extension of the Salesforce Services and a managed package that runs on top of Salesforce Services–see infrastructure
details for Salesforce Services. Einstein Activity Capture for Financial Services Cloud–see infrastructure details for Salesforce Services. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted Canada
in one of the following regions. Australia
India
Japan

14

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Singapore
South Korea
France
Germany
Sweden
United Kingdom

Government Cloud Plus

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States Salesforce may route the transmission of encrypted
Customer Data is stored on AWS US-GOV- Inc. Customer Data through various points, including any of
WEST instance. its data centers, but the storage and processing of
Customer Data will be limited to this data center.

Health Cloud
Health Cloud is an extension of the Salesforce Services and a managed package that runs on top of the Salesforce Services–see infrastructure
details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side Brazil
Document Generation feature. Canada
Customer Data is hosted in one of the Australia
following regions. India
Japan
Singapore
South Korea
France
Germany
Sweden

15

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 United Kingdom

Hosting provider of data processing and Amazon Web Services, Inc. United States If a Customer: (a) enables the Unified Health Scoring
storage for Unified Health Scoring feature as an add-on to Health Cloud, and (b) has
feature. Customer Data is hosted in one Customer Data used for calculations, assessments, or
of the following regions. Germany similar results, that Customer Data will be processed and
stored on AWS infrastructure.
Service provider of runtime services Amazon Web Services, Inc. United States If a Customer: (a) enables the FHIR APIs powered by
used by FHIR APIs powered by MuleSoft. Brazil MuleSoft feature as an add-on to Health Cloud, and (b)
Customer Data is processed in one of Canada has Customer Data transmitted using runtime services,
the following regions. Australia that Customer Data will be processed on AWS
Japan infrastructure.
Singapore

Germany
Ireland
United Kingdom

16

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Heroku
Heroku includes Heroku and Salesforce Functions, including Salesforce Elastic Services.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in the United
United States
States, and, if selected by Customer,
Australia
also in one of the following regions.
United States
Ireland
United States
Japan
United States
Germany

High Velocity Sales

High Velocity Sales works as an add-on to Sales Cloud, and uses the Sales Cloud infrastructure–see infrastructure details for Salesforce Services.
High Velocity Sales also includes Salesforce Inbox and Einstein Activity Capture, as well as Einstein Conversational Insights– see infrastructure
details for Salesforce Inbox and Einstein Conversation Insights. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in the EU if
the Customer’s Salesforce Services
org is in the EU. Otherwise, Customer
Data is hosted in the United States.

France
Germany

17

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for Lead Scoring. Amazon Web Services, Inc. United States
Customer Data may be hosted in one
of the following regions, depending
on where the Customers’ Salesforce United States Customers with Sales Cloud data in the EMEA region who
Services org is hosted. Germany activate Lead Scoring may have Customer Data stored on
Amazon Web Services infrastructure in both the United
States and Germany.
United States Customers with Sales Cloud data in the APAC region who
India activate Lead Scoring may have Customer Data stored on
Amazon Web Services infrastructure in both the United
States and India.

Intelligent Form Reader

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider providing optical Amazon Web Services, Inc. United States
character recognition (OCR) for all
functionality. Customer Data is hosted in
one of the following regions.

Australia
Canada
France
Germany
Ireland
India
United Kingdom

18

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
LiveMessage
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in the United
States (by default), or, if selected by the
Customer, in Germany or Ireland.

Germany
Ireland

Loyalty Management
Loyalty Management is an extension of the Salesforce Services and a managed package that runs on top of Salesforce Services–see infrastructure
details for Salesforce Services.

Manufacturing Cloud
See infrastructure details for Salesforce Services.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side Brazil
document Generation feature. Canada
Customer Data is hosted in one of the
following regions.
Australia
India
Japan
Singapore
South Korea
France
19

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Germany
Sweden
United Kingdom

Marketing Cloud: Advertising Studio

Advertising Studio (including Advertising Audiences and Journey Builder Advertising) interoperates with and runs partially on Marketing Cloud
Engagement infrastructure. See infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services. Additional sub-processors for
this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Salesforce, Inc. United States
Customer Data is hosted in the United
States for Customers with instances
on first-party infrastructure, and
primarily in the EU for a limited
number of Customers that have
consented to their instance being
hosted on Hyperforce.
Amazon Web Services, Inc. United States If the Customer has consented to their data being
hosted on Hyperforce, Customer Data will be primarily
Salesforce, Inc. United States
hosted on Salesforce infrastructure in Germany, but
SFDC Germany Data Center Germany
certain ancillary Customer Data will also be hosted on
GmbH
Salesforce, Inc., first-party infrastructure in the United
States or Amazon Web Services, Inc. infrastructure in
the United States

Marketing Cloud: Intelligence and Intelligence Data Pipelines (formerly Datorama)

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States If a Customer is using the Marketing Cloud connector in
Customer Data will be hosted on one Intelligence to import data from the Customer’s
Germany

20

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
of the following hosting providers in Microsoft Corporation United States Marketing Cloud Engagement account into the
one of the following regions. Hosting (Microsoft Azure) Customer’s Intelligence account, the data will
Customer Data on AWS in the United temporarily be stored in an AWS S3 bucket in the same
States is the default sub-processor region as the Customer’s Marketing Cloud Engagement
and region, but Customers may account before being stored in the Customer’s
request Azure and/or an alternate Intelligence account.
hosting location instead.
Ireland Additionally, if a Customer is hosted on Azure, limited
account information, such as admin contact details and
Intelligence products purchased by the Customer, used
for provisioning accounts may still be processed, but not
stored, in AWS.

Google, LLC. United States Only applicable to Customers that use Microsoft Azure
Belgium
Denmark
Finland
Ireland
The Netherlands
CDN for all functionality Akamai Technologies, inc. Global

21

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Marketing Cloud: Intelligence Reports for Engagement (formerly Datorama Reports)
Unless your Order Form for the Marketing Cloud Engagement Services expressly excludes Intelligence Reports, Intelligence Reports is included with
a purchase of the Marketing Cloud Engagement Services and can be accessed through the Marketing Cloud Engagement Services. Intelligence
Reports also runs on the Intelligence infrastructure, unless provisioned for Marketing Cloud Engagement on AWS - India (Hyperforce) in which case
Customer Data will be stored and processed in the Marketing Cloud Engagement infrastructure and Customer Data Plaform infrastructure.
Accordingly, see infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services and Customer Data Platform. Additional sub-
processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted on one of
Germany
the following sub-processors in one of
Ireland
the following regions. AWS is the
default hosting provider, but Azure Microsoft Corporation United States
may be available upon request in the (Microsoft Azure) Ireland
future as an alternative to AWS.
CDN of Intelligence Reports for Akamai, Inc. Global
Engagement.

Marketing Cloud: Evergage

Evergage includes Data Science Workbench, Data Warehouse, and Evergage
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in one of the
Germany
following regions.

22

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Marketing Cloud: Marketing Cloud Engagement
Marketing Cloud Engagement includes Audience Builder, Automation Studio, Content Builder, Email Studio, Marketing Cloud Engagement, Journey
Builder, Mobile Studio, and Web Studio.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality Salesforce, Inc. United States Customers who purchased Marketing Cloud Engagement
● Audience Builder, on or before November 28, 2019, have Customer Data
● Automation Studio, Content stored in the United States.
Builder, SFDC France Data Centre Sarl France
● Email Studio, SFDC Germany Data Center Germany In the event of a disaster in an EMEA facility, Customer
● Marketing Cloud GmbH Data will be restored to an Marketing Cloud Engagement
Engagement, Salesforce, Inc., facility located within the United States.
● Journey Builder,
● Mobile Studio, and Web Google, Inc. United States
Studio.
Customer Data is hosted in one of the
Belgium
following regions using both
Germany
Salesforce and Google infrastructure.
Amazon Web Services, Inc. United States Hyperforce runs on infrastructure provided by Amazon
If the Customer has consented to Web Services, Inc. Currently such infrastructure is hosted
their data being hosted on on AWS in data centers located in the United States and
Hyperforce, Customer Data will be India India.
hosted in one of the following regions
on Amazon.
CDN for all functionality Akamai Technologies, Inc. Global

Cloudfront (on Amazon Web Global

Services, Inc.)

23

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Customer Service Provider Softvision, LLC, a subsidiary of Romania
Cognizant Technology Solutions
U.S. Corp

Marketing Cloud: Personalization (formerly Interaction Studio)

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Marketing Cloud Amazon Web Services, Inc. United States
Personalization. Customer Data is
Australia Customers based in the APAC region who signed up for
hosted in one of the following regions
Marketing Cloud Personalization before November 1,
2020, may have Customer Data stored in the United
States.
Germany

Marketing Cloud: Interaction Studio (Legacy)

Purpose of Processing Sub-processors Locations Additional Details
Service Provider supplying Thunderhead (One) Ltd. (on United States
omnichannel interaction Microsoft Azure)
management, analytics, decisioning
and orchestration services for Australia
Marketing Cloud feature Interaction
Studio (Legacy) 3 Ireland
The Netherlands
United Kingdom
Heroku, Inc. (on Amazon Web United States
Service, Inc.)

3 Applicable to Customers purchasing or renewing subscriptions to Interaction Studio (Legacy) on or after October 18, 2018. Customers purchasing
Interaction Studio prior to October 18, 2018, purchased Interaction Studio as a Non-Salesforce Application subject to the Terms of Use of
Thunderhead (One) Ltd.
24

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service Provider supplying integration Australia
between Interaction Studio (Legacy) Japan
and Automation Studio.
Germany
Ireland

Marketing Cloud: Marketing Cloud Einstein

Marketing Cloud Einstein functionality relies on data from, and writes data to, Marketing Cloud Engagement Infrastructure. See infrastructure
details for Marketing Cloud: Marketing Cloud Engagement Services. Marketing Cloud Engagement Customers provisioned to AWS India
(Hyperforce) will map to AWS - Ireland and/or Germany as described below. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for the following Amazon Web Services, Inc. United States
Marketing Cloud Einstein features:
Australia
● Behavioral Triggers
● Einstein Email Recommendations Canada
● Einstein Web Recommendations Ireland
● Personalization Builder
● Predictive Email
● Predictive Intelligence
● Predictive Web
● Web Personalization.

Customer Data is hosted in one of the

following regions
Hosting Provider for the following Amazon Web Services, Inc. United States Marketing Cloud Einstein features will start migrating to
Marketing Cloud Einstein features: Hyperforce in January 2023. Customer Data currently
● Einstein Content Selection residing in AWS Ireland (non-Hyperforce) will begin
● Einstein Content Tagging migrating to AWS Germany (Hyperforce). For more
● Einstein Copy Insights details please refer to Hyperforce FAQs.

25

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 ● Einstein Engagement Ireland
Frequency Germany
● Engagement Scoring for
Email
● Einstein Engagement Scoring
for Mobile, Einstein
Messaging Insights
● and Send Time Optimization.
Customer Data is hosted in one of the
following regions
Processor for Marketing Cloud Google, Inc. Global Used only for Einstein Content Tagging. Data may be
Einstein feature: Einstein Content hosted in any location provided by Google, listed at
Tagging Global Locations - Regions & Zones.

Marketing Cloud: Social Studio

Social Studio email functionality relies on Marketing Cloud Engagement. See infrastructure details for Marketing Cloud: Marketing Cloud
Engagement Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality salesforce.com Canada Canada
Corporation
Hosting Provider for images and Amazon Web Services, Inc. United States
videos submitted before January 21,
2016 for Marketing Cloud Social
Studio.
Hosting Provider forEinstein Vision for Amazon Web Services, Inc. United States
Social Studio.
CDN for Marketing Cloud Social Akamai Technologies, Inc. Global
Studio.

26

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Messaging
Messaging works as an add-on to Sales Cloud and Service Cloud, and uses the Sales Cloud and Service Cloud infrastructure–see infrastructure
details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Messaging Gateway Server used to Heroku, Inc. (on Amazon United States Customer Data can be processed in any region to deliver
process and route inbound and Web Services, Inc.) Australia messages, regardless of Customer location.
outbound messages. Germany
Ireland
Japan

Messaging for In-App and Web

Messaging for In-App and Web works as an add-on to Service Cloud, and uses the Service Cloud infrastructure–see infrastructure details for
Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Service provider used for transmission Amazon Web Services, Inc. United States
services.
Germany
France
Australia
Japan

Hosting provider for conversation Amazon Web Services, Inc. United States Applicable only to customers who have Service Cloud
storage. instances in the United States.

27

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
MuleSoft: MuleSoft Anypoint Platform, MuleSoft Composer, and MuleSoft Robotic Process Automation (RPA)
MuleSoft includes the MuleSoft Anypoint Platform,MuleSoft Composer, and MuleSoft Robotic Process Automation (RPA)

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for runtime services for Amazon Web Services, Inc. United States
all functionality. Administrators can set Australia
the default region for runtime services
on the Anypoint Platform Organization Brazil
tab in Account Settings, but that region Canada
can be adjusted when the application is Germany
deployed, if necessary.
Ireland
Japan
Singapore
United Kingdom
Hosting Provider for control plane Amazon Web Services, Inc. United States
services for all functionality. Customer
Data is stored in one of the following Germany Customer Data is stored in Germany and backed up in
regions.. Ireland Ireland
CDN for all functionality. Cloudfront (on Amazon Web Global
Services, Inc.
Customer Support service provider Epidata S.A. Argentina

Customer Support service provider for InfluxData Inc. United States

Anypoint Monitoring United Kingdom
Email service provider for all Mailgun Technologies, Inc. United States
functionality
Log aggregator for all functionality Sumo Logic, Inc. United States

Amplitude, Inc United States

28

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
User analytics provider for MuleSoft Segment.io, Inc. United States
services

MuleSoft API Community Manager

MuleSoft API Community Manager runs on Experience Cloud–see infrastructure details for Salesforce Services.

Net Zero Cloud (formerly Sustainability Cloud)

Net Zero Cloud is a configuration of the Salesforce Services--see infrastructure details for Salesforce Services. Additional sub-processors for this
Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web United States
processing for Server-Side Document Services, Inc. Brazil
Generation feature. Customer Data is hosted Canada
in one of the following regions. Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom

Marketing Cloud Account Engagement

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Salesforce, Inc. United States

Amazon Web Services, Inc. United States

29

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for Marketing Cloud Amazon Web Services, Inc. United States
Account Engagement services including
Einstein Send Time Optimization and Ireland
Einstein Engagement Frequency.
Hosting Provider for Marketing Cloud Amazon Web Services, Inc. United States
Account Engagement Lead Scoring.
United States Customers with Sales Cloud data in the EMEA region
Germany who activate Lead Scoring may have Customer Data
stored on Amazon Web Services infrastructure in both
the United States and Germany.
United States Customers with Sales Cloud data in the APAC region
India who activate Lead Scoring may have Customer Data
stored on Amazon Web Services infrastructure in both
the United States and India.
CDN for all functionality. Global

Privacy Center
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Service Provider used for transmission Heroku, Inc. (on Amazon Web United States
services for all functionality. Customer Services, Inc.)
Data will be transmitted within one of Germany
the following regions. France
Australia
Japan

30

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Quip
Quip includes Services formerly branded as Salesforce Anywhere.
Purpose of Processing Sub-processors Locations Additional Details
Hosting provider for all functionality. Amazon Web Services, Inc. United States

Safety Cloud
See infrastructure details for Salesforce Services.

Sales Cloud Einstein

Sales Cloud Einstein works as an add-on to Sales Cloud, and uses the Sales Cloud infrastructure. Sales Cloud Einstein also includes all Salesforce
Inbox Functionality. Therefore, also see infrastructure details for Salesforce Services and infrastructure details for Salesforce Inbox. Additional sub-
processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Sales Cloud Einstein Amazon Web Services, Inc. United States
Account Insights, Einstein Automated
Contacts, Einstein Forecasting,
Opportunity Insights, Opportunity
scoring, and Account Intelligence.
Hosting Provider for Sales Cloud Einstein Amazon Web Services, Inc. United States
Lead Scoring. Customer Data will be
stored in one of the following regions. United States Customers with Sales Cloud data in the EMEA region
Germany who activate Lead Scoring may have Customer Data
stored on Amazon Web Services infrastructure in
both the United States and Germany.
United States Customers with Sales Cloud data in the APAC region
India who activate Lead Scoring may have Customer Data
stored on Amazon Web Services infrastructure in
both the United States and India.

31

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Salesforce Contracts
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Available Location Additional Details
Options
Hosting Provider of document generation Amazon Web United States
processing for Server-side Document Services, Inc. Brazil
Generation feature. Customer Data is hosted Canada
in one of the following regions. Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom

Salesforce CPQ and Salesforce Billing (together formally branded as Salesforce Quote-to-Cash)
See infrastructure details for Salesforce Services. Salesforce CPQ is a managed package that runs on top of the Salesforce Services. Additional sub-
processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Quote calculation service provider for all Heroku, Inc. (on Amazon Web United States
functionality. Customer Data will be Services)
processed in one of the following Germany
regions. Ireland
Australia
Japan

32

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Sales Enablement (formerly branded as myTrailhead)
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality Amazon Web Services, Inc. United States

Heroku, Inc. (on Amazon Web United States

Services, Inc.)
CDN for all functionality Fastly, Inc. Global
Service provider for search Coveo United States
functionality. Customer Data will be Canada
processed in one of the following France
regions. Germany
Ireland
Italy
The Netherlands
United Kingdom

Salesforce Inbox
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data will be hosted in one of
France Customers, who activated Salesforce Inbox before
the following regions.
Germany May 8, 2017, may have Customer Data stored in the
United States.

33

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Salesforce Maps
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data will be hosted in one of
the following regions.
Germany

Service provider providing application, New Relic, Inc. United States

database, and machine monitoring for
all functionality.
Service Provider used to capture usage Pendo.io, Inc. United States
data for all functionality.

Salesforce Order Management

See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Service provider for versions of Order Heroku, Inc. (on Amazon Web United States
Management released on or after Services, Inc.)
February 19, 2020. Customer Data will Germany
be hosted in one of the following
regions. Australia
Japan

34

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Salesforce Private Connect
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting provider used for transmission Amazon Web Services, Inc. United States
services for all functionality. Australia
Canada
Germany
India
Japan

Salesforce.org Elevate & Philanthropy Cloud

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider and non-storage Amazon Web Services, Inc. United States
infrastructure support for all
functionality. (Also used for Payment
Processing and Management for
Salesforce.org Elevate)
Hosting Provider for all functionality. Heroku, Inc. (on Amazon Web United States
Services, Inc.)
CDN for all functionality. Fastly, Inc. Global

Cloudinary Global

Email service provider for all Mailgun Technologies, Inc. United States
functionality.

35

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Salesforce.org, LLC
Salesforce.org LLC Services are managed packages that run on top of the Salesforce Services; for Accounting Subledger, Admissions Connect,
foundationConnect (provisioned on or after August 19, 2019), Grants Management, Nonprofit Cloud Case Management, Salesforce.org Insights
Platform: Data Integrity, and Student Success Hub (formerly Salesforce Advisor Link), see infrastructure details for Salesforce Services. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Service Provider used for transmission Heroku, Inc. (on Amazon Web United States
services for Student Success Hub Services, Inc.)
(including the former Salesforce Advisor
Link) and Marketing Cloud for
Nonprofits.
Service Provider used for transmission Amazon Web Services, Inc. United States
services for Insights Platform. Customer
Data will be transmitted in one of the
Germany
following regions using both AWS and
Heroku.
Heroku, Inc. (on Amazon Web United States
Services, Inc.
Germany

Salesforce Services 4
Salesforce Services are Chatter, Database.com,Experience Cloud (formerly Community Cloud), Lightning Platform (including Force.com), Sales
Cloud, Service Cloud, and Site.com. The same infrastructure and sub-processors are used to host B2B Commerce, B2B Commerce on Lightning
Experience, and IoT Explorer.

Some Customers who purchase the Salesforce Services have access to Social Customer Service, Einstein Bots, Einstein Conversation Insights, Sales
Cloud Einstein, and High Velocity Sales. For Customers who use this functionality, see infrastructure details for Social Studio, infrastructure details

4 Salesforce offers many packages that include some or all of the features in the Salesforce Services. These packages will link to this section, and may include
some or all of the features listed below. See Where is my Salesforce Instance Located?
36

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
for Einstein Conversations Insights, infrastructure for Sales Cloud Einstein, and infrastructure details for High Velocity Sales accordingly. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. SFDC France Data Centre Sarl France
Customers org is hosted on either AWS SFDC Germany Data Center Germany
or on Salesforce infrastructure in one of GmbH
the following regions, which is chosen SFDC EMEA Data Center United Kingdom
by the Customer or an Account Limited
Executive when the org is first created.
Learn More. Salesforce, Inc. United States

Kabushiki Kaisha salesforce Japan

Japan, also known as
Salesforce Japan Co., Ltd.
Amazon Web Services, Inc. Australia
Brazil
Canada
France
Germany
India
Japan
Singapore
South Korea
Sweden
United Kingdom
United States
Hosting Provider for Account Amazon Web Services, Inc. United States Account Intelligence feature is on by default for all
Intelligence features Account News, new Customers.
Lightning News, Account Logos, and
Account Autofill, and Einstein
Opportunity Scoring, and Einstein Deal
Insights.

37

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting provider for Einstein Prediction Amazon Web Services, Inc. United States
Builder, Einstein for Nonprofits, Einstein
Recommendation Builder, Einstein Case
Germany
Classification, and Einstein Case Wrap
Up. Customers Data is hosted in the EU
for Customers with their Salesforce
Services org in the EU. Otherwise,
Customer Data is hosted in the United
States.
Hosting Provider for Einstein Activity Amazon Web Services, Inc. United States
Capture. Customers Data is hosted in
the EU for Customers with their
France
Salesforce Services org in the EU.
Germany
Otherwise, Customer Data is hosted in
the United States.
Hosting provider for Einstein Article Heroku, Inc. (on Amazon Web United States
Recommendations–if Customer has Services, Inc.) and Amazon
enabled customized models for Article Web Services, Inc.
Germany
Recommendations. Customers Data is
Ireland
hosted in one of the following regions
depending on the location of the Australia Customers in the APAC region may also have data
Customers Salesforce Services org. Japan stored in the United States in addition to their region.
Hosting Provider for Einstein Case Amazon Web Services, Inc. United States
Classification and Einstein Case Wrap
Up. Customers Data is hosted in the EU
Germany
for Customers with their Salesforce
Services org in the EU. Otherwise,
Customer Data is hosted in the United
States.
Hosting Provider and Service Provider to Amazon Web Services, Inc. United States
support scheduling and optimization
Australia

38

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
functionality for Salesforce Field Service. Germany
Customer Data is hosted in one of the
following regions.
Hosting Provider and Service Provider Amazon Web Services, Inc. United States
used to calculate routes for Salesforce
Field Service. Customer Data is hosted India
in one of the following regions.
CDN for Experience Cloud (formerly Amazon Web Services, Inc. Global
Community Cloud), Sales Cloud, and
Service Cloud, for Customers with orgs
that use the My Domain feature.
CDN for Site.com sites and Force.com Akamai Global In order to expedite the transmission of web pages,
sites. Akamai may store Customer web pages rendered by
Site.com and Force.com sites–including webpage
content and data tables to be served to website
visitors, as well as static resources like images, files,
and JavaScript and CSS code. Force.com sites and
Site.com Customers can control the cache duration
for Akamai. Learn more: Force.com sites, Site.com.

Additionally, to facilitate site operation and optimize

content delivery, Salesforce operates Salesforce
infrastructure in certain of its data centers that
contain identifying information about, and static
resources for, Site.com and Force.com sites.
CDN for Experience Cloud, B2B2C Akamai Global When a Customer has enabled the Communities CDN
Commerce, B2B Commerce, B2B option for custom domains, all traffic will flow
Commerce on Lightning Experience, through the Akamai edge servers, including both
DXP, and CMS. static and dynamic content. HTTPS will be supported
by a shared or dedicated certificate. Akamai honors
the HTTP Cache-Control header, caching items that
are allowed, and not caching those items that are
disallowed. This is true whether the user is
39

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 authenticated (logged in) or un-authenticated (i.e.,
guest user or not logged in). There are some
circumstances where we will honor cache-control
from origin and then remove cache-control to the
browser and downstream proxies in order to ensure
uniqueness of assets that are cached in downstream
cache. Learn more.
CDN for Lightning CDN Akamai Global

Service Provider used for transmission Heroku, Inc. (on Amazon Web United States
services for Salesforce Services Services, Inc.)
Lightning Experience Configuration
Converter, Lightning Experience
Readiness Check (including Lightning
Experience Welcome Mat), Sales Cloud
Einstein Readiness Assessor, Service
Cloud Einstein Readiness Assessor,
Einstein Bots Readiness Assessor,
Revenue Intelligence Assessor, and ECI
Readiness Assessor.
Service provider used for transmission Amazon Web Services, Inc. United States Microsoft Teams Integration is a feature available to
services for Microsoft Teams Sales Cloud and Service Cloud.
Integration. Customer Data is
transmitted in one of the following
Microsoft Corporation United States
regions.
(Microsoft Azure)

Service Provider used for transmission Amazon Web Services, Inc. United States
services for Salesforce Slack Integration
Proxy.

40

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service Provider used for transmission Amazon Web Services, Inc. United States The Pub/Sub API is available for use with Platform
services for Pub/Sub API. Events, Change Data Capture, and Real Time Event
Monitoring.
Service Provider used for processing for Heroku, Inc. (on Amazon Web United States Heroku is used to coordinate interactions between
DevOps Center. Services, Inc.) the source control system and the Salesforce
environment(s) composing the deployment pipeline.
Provider of scheduling and optimization ClickSoftware, Inc. United States
functionality for Field Service. Customer
Data is hosted in one of the following Australia
regions.
Germany

Service Provider used for transmission Amazon Web Services, Inc. United States Headless Browser Service is currently used for pdf
services for Headless Browser Service. export functionality, and CRM Analytics integration
Customer Data is processed in one of Germany with Slack.
the following regions depending on
France
where your Salesforce Services are
hosted. If your org is hosted on Japan
Hyperforce infrastructure on AWS, then
Customer Data will be processed in that Australia
infrastructure. If your org is hosted on
Salesforce’s own first-party Canada
infrastructure, then your Customer Data
will be processed as indicated here.
Service provider of Digital Engagement Cognizant Worldwide Limited Philippines
support for the WhatsApp Messaging
Channel

41

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service Cloud Einstein
Service Cloud Einstein is an add-on Service to Service Cloud, and runs partially on the Service Cloud infrastructure--see infrastructure details for
Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Einstein Reply Heroku, Inc. (on Amazon Web United States
Recommendations. Customers Data is Services, Inc.) and Amazon Web
hosted in one of the following regions Services, Inc. Germany
depending on the location of the Ireland
Customers Salesforce Services org. Japan Customers in the APAC region may also have data
Australia stored on Amazon Web Services infrastructure in the
United States or India in addition to their region.
Hosting Provider for Einstein Case Amazon Web Services, Inc. United States
Classification and Einstein Case Wrap-
Germany
Up. Customers Data is hosted in the
EU for Customers with their
Salesforce Services org in the EU.
Otherwise, Customer Data is hosted
in the United States.

Service Cloud Voice

Service Cloud Voice is an add-on to Service Cloud, and runs partially on Service Cloud infrastructure–see infrastructure details for Salesforce
Services.
Purpose of Processing Sub-processors Locations Additional Details

Service provider used for transmission Amazon Web Services, Inc. United States
services. Customer Data is processed in
one of the following regions. Germany
France
Ireland
Australia
Japan

42

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for call transcript Amazon Web Services, Inc. United States Applicable only to instances of Service Cloud Voice in
storage the United States.

Shift Management
Shift Management is a managed package that runs on top of the Salesforce Services--see infrastructure details for Salesforce Services. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Provider of scheduling and optimization ClickSoftware, Inc. United States
functionality for all functionality.
Australia
Customer Data is processed in one of
the following regions. Germany
Service Provider for support scheduling Amazon Web Services, Inc. United States
and optimization functionality for all Australia
functionality. Customer Data is
processed in one of the following Germany
regions.

Slack
Applicable to the services branded as (a) Slack, and (b) GovSlack.

Purpose of Processing Sub-processors Locations Additional Details

Slack services (excluding GovSlack): Amazon Web Services, Inc. United States
Hosting provider for all functionality.
Customers may select a data region, but Australia
as described in this help article, certain
Canada
Customer Data may be stored outside
this data region. France Customer Data from the Germany region is backed
Germany up in France, and vice versa.
India

43

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Japan

South Korea

United Kingdom

Slack services (excluding GovSlack): Amazon Web Services, Inc. United States Customer Data may be transmitted through any Edge
Hosting provider for Availability Australia region to provide better and faster service response
zones/Edge servers for all functionality. Germany time, depending, for example, on the location of
India Slack Users.
Ireland
Japan
Singapore
South Africa
United Kingdom
GovSlack services: Hosting provider for Amazon Web Services, Inc. United States Customer Data is stored on the AWS US-GOV-EAST
all functionality. instance. Salesforce may route the transmission of
encrypted Customer Data through various points,
including any of its US AWS GovCloud data centers,
but the storage of Customer Data will be limited to
the US-GOV-EAST data center.
GovSlack services: Hosting provider for Amazon Web Services, Inc. United States Customer Data may be transmitted through any AWS
Availability zones/Edge servers for all GovCloud Edge region to provide better and faster
functionality service response time depending, for example, on
the location of Slack Users.
Hosting Provider for email notifications Google, Inc. United States
(e.g., workspace invitations)
CDN for all functionality Cloudfront (on Amazon Web Global
Services, Inc.)
Fastly, Inc. Global

Service provider of customer support Zendesk, Inc. United States

tools

44

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Steelbrick Billing
Purpose of Processing Sub-processors Locations Additional Details

Service provider providing invoice PDF AppExtremes, LLC dba Conga United States Only applicable for Customers who subscribed to
generator SteelBrick Billing prior to August 16, 2016.

Tableau Cloud
*Note: Certain Tableau Cloud SKUs may have “Broadcast” features or similar functionality that provide customers the opportunity to publish
visualizations and their underlying workbooks on Tableau Public or other public-facing forum(s) with unauthenticated user bases (“Additional
Tableau Features”). This disclosure of Tableau Cloud’s infrastructure environment and sub-processors does not apply to such Additional Tableau
Features.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States A list of Tableau Cloud Services sites and data center
Administrators can set the region for locations is available here.
Tableau Cloud Services using Tableau’s
Australia
platform Account Settings.

Canada

Ireland

Japan

United Kingdom

CDN for all functionality. Cloudfront (Amazon Web Global

Services, Inc.)

45

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Vlocity
Vlocity Communications package, Vlocity Media and Entertainment package, Vlocity Energy & Utilities or Vlocity Commodity package, Vlocity
Insurance package, Vlocity Health package, and Vlocity Government package are managed packages that run on top of the Salesforce Services. See
infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-side Brazil
Document Generation feature for Canada
Vlocity Communications package, France
Vlocity Media and Entertainment Germany
package, Vlocity Energy & Utilities or Sweden
Vlocity Commodity package, Vlocity United Kingdom
Insurance package, Vlocity Health
package, and Vlocity Government Australia
package. Customer Data is hosted in one India
of the following regions. Japan
Singapore
South Korea
Hosting Provider for Vlocity Digital Amazon Web Services, Inc. United States These Vlocity Services run on AWS infrastructure
Commerce and Order Management Brazil
Plus. Customer Data is hosted in one of
Germany
the following regions.
Ireland
United Kingdom
Australia
Service provider of runtime services Amazon Web Services, Inc. United States If a Customer: (a) enables the TMForum APIs powered
used by TMForum APIs powered by Brazil by MuleSoft feature as an add-on to the Vlocity
MuleSoft, for the Vlocity Canada Communications package, and (b) has Customer Data
Communications package. Customer transmitted using runtime services, that Customer
Data is processed in one of the following Australia Data will be processed on AWS infrastructure.
regions. Japan
Singapore

46

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Germany
Ireland
United Kingdom

Service provider for Digital Commerce SumoLogic, Inc. United States

and Order Management Plus packages
used to process application, database,
and system log files.

WDC
WDC refers to Services formerly branded as Work.com provisioned before May 1, 2020). See infrastructure details for Salesforce Services.

Workforce Engagement Management

See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Intelligent Amazon Web Services, Inc. United States
Forecasting Machine Learning.

Workplace Command Center

Workplace Command Center is a managed package that runs on top of the Salesforce Services–see infrastructure details for Salesforce Services.

47

Copyright 2000 – 2023 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.