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Revision Test Part 1

The document contains a revision test with 15 multiple choice questions covering topics in quality management including Six Sigma, cost of quality, Kano model, benchmarking, voice of the customer techniques, and DMAIC methodology. The questions test understanding of key terms, approaches, models, and purposes within the quality management domain.

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shaeel ashraf
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58 views

Revision Test Part 1

The document contains a revision test with 15 multiple choice questions covering topics in quality management including Six Sigma, cost of quality, Kano model, benchmarking, voice of the customer techniques, and DMAIC methodology. The questions test understanding of key terms, approaches, models, and purposes within the quality management domain.

Uploaded by

shaeel ashraf
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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REVISION TEST 1

1. Excessive variation leads to______________________


A. Redesign, product failures and improvement
B. Product failures, unnecessary costs and unhappy customers
C. Change mangement
D. Unhappy customers and statistical methods

2. Which of the following is NOT a feature of the KANO model? 


A. Delighters/Excitement
B. Satisfiers
C. Must Have or Basic
D. Objections

3. __________________________ is the stage of group development where the group or team


members follow a self-appointed or designated leader's suggestion without enthusiasm.

A. Storming
B. Norming
C. Performing
D. Forming

4. Which of the following is an approach used to capture the Voice of Customer (VoC) in Six
Sigma:

A. Process capability measurements


B. Advertising campaigns
C. Employee surveys
D. Focus Groups

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5. Cost of poor quality includes all of the following EXCEPT,
A. Marketing cost
B. Internal failure cost
C. External failure cost
D. Appraisal cost

6. Which of the following is NOT included in the FOUR stages of the Quality Function
Deployment model? 

A. Formation of a powerful guiding coalition.


B. Designing of the product to determine the tolerance of each part.
C. Designing of the process to determine the necessary production process.
D. Control of the process to determine the quality standards for the new product.

7. Comparing a company's performance with the best in the industry is known


as________________
A. Total Quality Management
B. House of quality
C. Benchmarking
D. Throughtput ratio

8. Reduced price, reduced cost, reduced labor, reduced waste are examples
of________________.
A. Actual Savings
B. Soft Savings
C. Hard Savings
D. Reduced Quality

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9. The process manager of BOUROUGE is not sure if he should aim for Three Sigma or Six Sigma
level of performance. You explained to your Manager that, relative to Three Sigma (3σ)
approach, a Six Sigma (6σ) approach would:

A. Tolerate less output variability/errors


B. Tolerate the same levels of output variability/errors
C. Tolerate absolutely nothing.
D. Tolerate more output variability/errors

10. In all routine business operations, the customers________________________


A. define quality and set expectations including specifications.
B. are the people that will fund all Six Sigma projects
C. are the people that will work in the six sigma projects.
D. only purchase products and nothing else.

11. Which of the following types of data is appropriate for making management decisions in key
Six Sigma projects?

A. Qualitative data
B. Objective data
C. Subjective data
D. Reactive data

12. DMADV methodology is used for _______________________.


A. Controlling existing variations
B. Designing new product or new six sigma process.
C. Improving an existing product or process.
D. Experimenting the quality of a product or process.

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13. A product is sold for AED 10 per unit. A customer buys about 12 units of the product and
discovered that some of them are defective. Each of the defective items needs to be corrected.
To correct the defect, both labor and material are needed. Labor costs is AED 0.67 and material
cost is about AED 0.44. From this information it is true that_________________________.

A. The cost of quality is AED 1.11 per unit. 


B. The profit is AED 11.11 per unit.
C. The cost of quality is AED 11.11 per unit
D. The profit is AED 10 per unit.

14. Which of the following is the main purpose of the measure phase of DMAIC?

A. Determine the root causes of the problem.


B. Determine the requirements of the customer.
C. Set baseline data to understand how the process is currently performing.
D. Allow management to show their commitment to DMAIC.

15. Which of the following  correctly defines a Likert Scale?

A. It uses time series analysis to determine cause and effect.


B. It is dichotomous.
C. It measures the strength of an opinion.
D. It uses Yes or No format in questionnaire design.

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