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Engineering Solutions - KPI Library

The document outlines various objectives and key performance indicators (KPIs) for a company. The objectives include growth in different business areas, capitalizing on existing customers, improving customer satisfaction, ramping up production capacity, cost reduction, innovation, supplier partnerships, business excellence, employee performance and development, knowledge management, and leadership effectiveness. KPIs are listed for each objective to measure progress.

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taghavi1347
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Download as XLS, PDF, TXT or read online on Scribd
76 views

Engineering Solutions - KPI Library

The document outlines various objectives and key performance indicators (KPIs) for a company. The objectives include growth in different business areas, capitalizing on existing customers, improving customer satisfaction, ramping up production capacity, cost reduction, innovation, supplier partnerships, business excellence, employee performance and development, knowledge management, and leadership effectiveness. KPIs are listed for each objective to measure progress.

Uploaded by

taghavi1347
Copyright
© © All Rights Reserved
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Objective Growth in forklift Business

KPI

Objective Growth in Waste Heat Engine (WHE)


KPI

Objective Growth in Materials Handling (MH) Solution Business


KPI

Objective Capitalize on Installed base


KPI

Objective Continue Exports for learning & margins


KPI

Objective Develop strong customer relationships


KPI

Objective Increase customer satisfaction / loyalty through quality products & services
KPI

Objective Quick Response to customers on parts supply


KPI

Objective Quick service response to Machine Breakdowns during warranty


KPI
Objective Ramp up production capacity
KPI

Objective Achieve Cost Reduction on continuing basis


KPI

Objective Encourage Innovation/Suggestions


KPI

Objective Value creating partnership with suppliers & partners


KPI

Objective Improvement in Business Excellence Journey


KPI

Objective Performing & Motivated Employee


KPI

Objective Improve capabilities & Knowledge of employees


KPI

Objective Manage Knowledge


KPI

Objective Improved Leadership Effectiveness


KPI

Objective Development of future leaders


KPI
Forklift sales-domestic
Forklift population (estimate)
Forklift sales - high end
Forklift sales - exports

Turnover
Own manufactured WHE
Total Gross Margin
Gross Margin - own forklifts
Gross Margin - cranes
Gross Margin - own manufactured WHE
Gross Margin - Traded WHE

g (MH) Solution Business


MH Solution Turnover
MH Solution Turnover - Parts
MH Solution Turnover - Service

Capital Employed
Return on Capital Employed

g & margins
Crane sales
DC crane controls

Customer meets
Contact plan with A-class customers
New area offices

on / loyalty through quality products & services


Loyalty Index
Defects during warranty period

rs on parts supply
Fast Moving Parts Availiblity
Mean Time To Recovery (MTTR)

Machine Breakdowns during warranty


Parts delivery period - Current Models
Parts delivery period - Non-Current Model
Warranty Parts Despatch within 48 Hours
% of Production capacity
On-Time Delivery of Finished Goods

continuing basis
% of Inventory (Raw Material + Work-In-Progress)
Debtors
Liability due to Outstanding C-forms 'until Previous Year +1 Year'

Principals' feedback
Supplier Satisfaction Index
Export Distributor /Customer Satisfaction Index

with suppliers & partners


SLAs met between the Division and Support Functions
Parts Business - Actual versus Potential
Annual Service Contracts

xcellence Journey
Cost Reduction due to Global sourcing
Cost Reduction due to Value Engineering projects

Suggestions received
Suggestions implemented
Quality circles
Reward & Recognition Coverage
Attrition rate of management staff

wledge of employees
Training to Management Staff
Training to General Staff

Job Rotation
Succession planning

Leadership Effectiveness Index

Business Excellence Champions/Leaders


ISO auditors

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