National

911 Annual
Report
2021 Data

Data from January 1 – December 31, 2021

National 911 Program

Table of Contents

Introduction
National 911 Program......................................................................................................................................................3

National 911 Profile Database......................................................................................................................................3

The Value of 911 Data................................................................................................................................................. 3-4

State Participation........................................................................................................................................................ 4-5

Data Collection and Reporting Process.....................................................................................................................5

Accuracy of the Data.........................................................................................................................................................6

Lessons Learned..................................................................................................................................................................6

2022 National 911 Profile Database Acronym List..............................................................................................7

Executive Summary............................................................................................................................................... 8-10

Data

Total 911 Calls and Call Type...............................................................................................................................11-16

Number of PSAPs and Equipment Positions.................................................................................................17-24

PSAPs with EMD and Operations......................................................................................................................25-27

Call-Handling QA......................................................................................................................................................28-30

Minimum Training Requirements for Telecommunicators......................................................................31-35

NG911: Planning.......................................................................................................................................................36-41

NG911: Procurement.............................................................................................................................................42-52

NG911: Transition....................................................................................................................................................53-58

NG911: Operations.................................................................................................................................................59-66

NG911: Maturity Levels........................................................................................................................................67-84

DoD PSAP Data.........................................................................................................................................................85-86

National 911 Annual Report: 2021 Data 2

Introduction

National 911 Program

The National 911 Program provides federal leadership and coordination in promoting optimal 911 services
nationwide. It is housed within the National Highway Traffic Safety Administration’s Office of Emergency Medical
Services (OEMS) in the U.S. Department of Transportation (USDOT) and is part of NHTSA’s comprehensive
approach to improving traffic safety and the reduction of mortality and morbidity on the nation’s roadways.
The National 911 Program coordinates and disseminates information concerning best practices, procedures,
and technology in the implementation of 911 services across the country.
To better understand the progress of 911 nationwide, the National 911 Program operates and maintains a
voluntary 911 data submission and reporting tool titled the National 911 Profile Database (Profile Database).
The National Association of State 911 Administrators (NASNA) and its membership have been actively engaged
in the effort to submit and report on state 911 data, including providing input on the development of the question
set and voluntarily submitting state 911 system profile information.

National 911 Profile Database

The National 911 Profile Database is compiled through a voluntary online survey tool composed of 56 data
elements. The data points capture details that help characterize a state’s 911 operations, protocols, and progress
toward Next Generation 911 (NG911) implementation. For the purposes of the Profile Database, states, territories
and the District of Columbia are all referred to as “states.” The online survey collects self-reported data from
56 states for the calendar year (January 1, 2021 – December 31, 2021). It also provides basic demographic
information on the characteristics of 911 systems nationwide and helps answer fundamental questions such as:
• Approximately how many 911 calls are answered per year, broken down by 911 call types?
• How many primary and secondary public safety answering points (PSAPs1) does a specific state have?
• Which states provide Emergency Medical Dispatch (EMD) and follow a specific formal protocol for
responding to emergencies?
• In which states are there minimum training requirements for telecommunicators?
• How far along are states in the procurement process for specific NG911 systems, services and components?
• What is the progress toward NG911 in each state?

The Value of 911 Data

The information collected in the database and shared in this report seeks to provide the most complete and
current information about 911 at the state level to support the development of effective policies, plans, and
implementation strategies at all levels of government. Though there has historically been a lack of data available
to depict the state of 911 and status of NG911 implementation, standardizing definitions and collecting this
information is increasingly important as communities, states, the public, and all sectors of public safety and
emergency communications become more digitized and connected. This National 911 Progress Report summarizes
the data provided by states for the 2021 calendar year. For continuity purposes, years referenced in this report are
the year of the data rather than the year the report was released. The National 911 Progress Report data are also
displayed through an interactive map tool on the 911 Stats & Data page of 911.gov.
1. The National Emergency Number Association (NENA) defines a primary PSAP as “a PSAP to which 911 calls are routed directly from the 911 Control Office.” Secondary PSAPs
receive calls from a primary PSAP following the initial call to the primary.

National 911 Annual Report: 2021 Data 3

Introduction

This report offers valuable insight into state 911 systems and enables the 911 community to:

• Better understand progress toward NG911 both nationally and at the state level, as well as identify states
with similar attributes and opportunities for collaboration and shared strategies with each other and with
Department of Defense (DoD) PSAPs in their respective states

• Benchmark annual progress and compare this progress with other states

• Consider changes to state programs based on models successfully implemented in other states

• Help educate state legislators and policy makers about how one state 911 system compares with others
to justify proposed legislation affecting 911

Neighboring states may utilize the report to compare data to understand the issues inherent in creating
interstate NG911 connections. National and federal partners utilize the data and report analysis to assess the
status of NG911 implementation and create opportunities for identified deployment challenges.

State Participation in 2022

In collaboration with NASNA and the state administrators, data was submitted from April-July 2022.

• 50 states submitted data2

• 6 states did not submit data

• The DoD also provided PSAP data to be included in this year’s report

The number of participants in the data collection effort has increased since the survey’s inception in 2010,
from 26 states to 50 states this year. No data was collected in 2012 or 2017.

2. This report solicited information from states, territories and the District of Columbia. For simplicity, all are referred to as states throughout this document

National 911 Annual Report: 2021 Data 4

Introduction

Data Collection and Reporting Process

All 50 states, the District of Columbia, and five territories (American Samoa, Guam, Northern Mariana Islands,
Puerto Rico and the U.S. Virgin Islands) were invited to participate in the Profile Database data collection effort.
To ensure data integrity and security, access to the survey was limited to the NASNA state 911 contact or a single
designee per state. The survey was open for data submission from April 1 – July 1, 2022.

In April of 2022, the National 911 Program hosted a training session offering guidance on survey administration
and logistics for the state designees. A session was archived on the survey website for digital on-demand viewing.
The state designees received a weekly email during the two-month data collection period with helpful resources,
such as video tutorials and a map showing each state’s progress toward data submission.

Designees were also offered assistance collecting and aggregating their data by the project team. A Data
Dictionary was made available to states that offered clear definitions of the data elements included in the Profile
Database, as well as the parameters for filling out and submitting data using the online survey tool. Brief
explanatory videos were also provided.

Once the survey closed, the National 911 Program evaluated the data, followed up with states for clarification on
specific data elements, and produced this report. The data collection effort greatly benefited from the support of
NASNA and its members in advocating for data submission and promoting the benefits that the data can provide
to the 911 community. The Office of Management and Budget (OMB) provided clearance under the Paperwork
Reduction Act for this data collection (OMB Control Number 2127-0679; expires November 30, 2024).

National 911 Annual Report: 2021 Data 5

Introduction

Accuracy of the Data

Survey responses were analyzed and verified through a variety of methods including, but not limited to, follow up
with specific states and engagement with 911 system component subject matter experts. However, there may have
been misinterpretations of certain data elements by respondents, or data may have been entered incorrectly.

There is a concerted effort to improve the accuracy of the data each year. Beginning in 2021, video tutorials
were created to elaborate on specific questions. There are plans in future years to make the survey website more
robust with additional resources, provide more opportunities for states to receive assistance in data collection,
and implement an improved method to compare a state’s data to prior years to check for outliers or
potential miscalculations.

Lessons Learned
During the data collection period, the National 911 Program and state 911 contacts identified and acted on several
lessons learned and opportunities noted below.

• Strategies to address the amount and accuracy of data:

– Continue to conduct personal outreach to state contacts to help clarify survey questions to increase
participation and data accuracy

– Encourage and support states as they develop more effective ways to collect and share data

• Planning and timing the data collection effort in conjunction with the FCC annual report has improved
participation from state 911 contacts

• A few states still lack essential resources to collect and/or aggregate data, and while the project team offers
resources to support collection, other barriers may exist

• The opportunity for analyzing trends over time (e.g., progress toward NG911 and adoption of text-to-911)
has increased with each data collection effort

National 911 Annual Report: 2021 Data 6

Introduction

2022 National 911 Profile Database Acronym List

Acronym Definition
ALI Automatic Location Identification
ANI Automatic Number Identification
ATIS Alliance for Telecommunicators Industry Solutions
BCF Border Control Function
CAD Computer Aided Dispatch
CAMA Centralized Automatic Message Accounting
COG Council of Government
CONOPS Concept of Operations
CONUS Continental United States
CPE Call Processing Equipment
DoD Department of Defense
DOI Department of the Interior
E911 Enhanced 911
ECRF Emergency Call Routing Function
EMD Emergency Medical Dispatch
ESInet Emergency Services IP Network
ESRP Emergency Services Routing Proxy
GIS Geographic Information Systems
IP Internet Protocol
LNG Legacy Network Gateway
LPG Legacy PSAP Gateway
LSRG Legacy Selective Router Gateway
MLTS Multi-line Telephone System
MSAG Master Street Address Guide
NENA National Emergency Number Association
NG911 Next Generation 911
NGCS Next Generation Core Services
OCONUS Outside the Continental United States
OSP Originating Service Provider
PBX Private Branch Exchange
PSAP Public Safety Answering Point
QA Quality Assurance
RFAI Request for Assistance Interface
RFP Request for Proposal
SIP Session Initiation Protocol
TDM Time-Division Multiplexing
VoIP Voice over Internet Protocol

National 911 Annual Report: 2021 Data 7

Executive Summary

Progress Continues Toward Planning for Next Generation 911

The 911 system has long been considered a highly effective, reliable and efficient emergency telecommunications
service. The current 911 system has served the country well since its inception in 1968, initially with wireline
service and then with wireless and VoIP. NG911 has now emerged as the desired level of service. Nine new data
elements, referred to as the NG911 Maturity Model3, were added to the survey in 2018 to identify states that are
advancing NG911 capabilities and components. The data elements are:
•G
 overnance •C
 ore Services •S
 ecurity
•R
 outing / Location •E
 SInet •O
 perations
•G
 IS •C
 all Handling •O
 ptional Interfaces

Statewide NG911 Plan Adoption Sees Growth

The implementation of NG911 is often a product of a comprehensive strategy detailed in a statewide NG911 plan.
The Profile Database is used to capture states’ progress establishing such a plan.

38 states4, about 79% of those reporting for this data element, said they have adopted a statewide NG911 plan.
This marks an increase from 35 states, or 73%, in the 2020 data.

Nationwide ESInet Implementation is Increasing

The number of new Emergency Services IP Networks (ESInet), shared services and other NG911-related changes —
driven by states and state 911 offices — is increasing. Many states are now deploying ESInets either statewide or
regionally to benefit PSAPs and 911 authorities.

In the 2021 data, 2,287 PSAPs5 reported using an ESInet across 47 states. This is nearly a 5% increase from
the 2020 data, when 2,177 PSAPs reported using an ESInet across 47 states.

More States are Utilizing Text-to-911

Noticeable progress has been made in the capability to process text-to-911. Some states now have statewide
text-to-911 capabilities, while many others are experiencing rapid implementation of text-to-911 on a PSAP or
911 authority basis. Adoption of text-to-911 appears to be a priority.

In 2021, 507,969 texts-to-9116 were received in 38 states in comparison to 2020 when 492,328 texts-to-911
were received in 39 states. While more states are gaining this capability, states are also continuing to encourage
the public to place a voice call when they can and text when it is unsafe to call.

3. More information about the NG911 Maturity Model can be found in the Next Generation 911 Cost Estimate Report to Congress.
4. Profile Database 2021 Report, p. 37
5. Profile Database 2021 Report, p. 60
6. Profile Database 2021 Report, p. 16
National 911 Annual Report: 2021 Data 8
Executive Summary

PSAP Numbers and Sizes Remain Stable

• The number of primary PSAPs7 reported is relatively consistent, with 49 states reporting 4,637 overall in
comparison to 4,627 reported in 48 states in 2020, and 4,658 primary PSAPs in 48 states reported the
previous year.

• About 66% 8 of reported primary PSAPs across the country have one to five 911 equipment positions
compared to 61% in 2020.

DoD PSAP Data Collection Continues

Department of Defense (DoD) data continues to be included in this report. The number of PSAPs stateside is
currently 177 and an additional 43 PSAPs operate overseas in 21 U.S. territories and countries. Between three
Navy Dispatch Centers across the states and territories, approximately 143,302 calls were received. The United
States Air Force received approximately 39,157 emergency calls while the United States Marine Corp received
approximately 530,414 calls.

EMD Protocol, QA and Minimum Training Requirements

The number of states that reported having PSAPs that follow protocols, minimum training requirements and
call-handling Quality Assurance (QA) for compliance with call-handling protocols for EMD has continued to
increase over the last three years. Some states may have a QA system in place but did not report it in the data
due to varying minimum requirements to meet formal QA standards.

2021 Data
• 40 states reported 2,257 PSAPs9 that provide EMD and follow a formal protocol

• 32 states10 have minimum training requirements for EMD

• 21 states11 have QA requirements

2020 Data
• 41 states reported 2,519 PSAPs that provide EMD and follow a formal protocol

• 28 states have minimum training requirements for EMD

• 17 states have QA requirements

7. Profile Database 2021 Report, p. 17

8. Profile Database 2021 Report, p. 19-20
9. Profile Database 2021 Report, p. 25
10. Profile Database 2021 Report, p. 33
11. Profile Database 2021 Report, p. 28

National 911 Annual Report: 2021 Data 9

Executive Summary

Conclusion
Data provided by the states and territories, as well as the DoD, indicates the continued transition to NG911 across
the country. States with formalized 911 offices are driving the deployment of NG911 as well as the collection and
submission of data included in this report. Adoption of text-to-911 continues to grow as states and territories take
advantage of the capability. Information shared in this report can be helpful in planning and funding for the future
of 911 and emergency services. As identified by the data in this report, continued collaboration and cooperation
across all jurisdictions is necessary to advance 911 into the future.

The Program thanks all survey participants for their recognition of the value and benefits of the survey and their
continued efforts to provide accurate and timely information.

National 911 Annual Report: 2021 Data 10

Data
TOTAL 911 CALLS AND CALL TYPE

PSAP Operations
1. Enter the total annual number of 911 calls delivered to primary PSAPs in your
state, even if not answered or no dispatch occurred.
Total number of calls delivered to primary Public Safety Answering Points (PSAPs) in the calendar year,
aggregated to the state level. NENA defines a primary PSAP as “a PSAP to which 911 calls are routed directly
from the 911 Control Office.”

State Response State Response

Alabama 4,503,055 Montana ?
Alaska ? Nebraska 985,190
American Samoa x Nevada x
Arizona 5,793,849 New Hampshire 490,833
Arkansas 1,942,393 New Jersey 8,961,206
California 26,625,880 New Mexico 2,634,166
Colorado 3,351,479 New York ?
Connecticut 2,012,310 North Carolina 7,595,378
Delaware 751,032 North Dakota 271,332
District of Columbia 1,435,376 Northern Mariana Islands x
Florida 15,137,289 Ohio 5,945,463
Georgia 12,505,076 Oklahoma 2,792,166
Guam 35,000 Oregon 2,204,509
Hawaii 1,444,618 Pennsylvania 8,375,657
Idaho ? Puerto Rico 1,600,118
Illinois 8,304,001 Rhode Island 498,395
Indiana 3,847,934 South Carolina 4,374,191
Iowa 1,192,075 South Dakota 347,439
Kansas 1,699,111 Tennessee 3,633,277
Kentucky 3,274,386 Texas 23,729,781
Louisiana 3,740,228 Utah 1,152,401
Maine 620,594 Vermont 236,948
Maryland 4,394,222 Virgin Islands (U.S.) x
Massachusetts 3,241,132 Virginia 4,206,870
Michigan 14,773,607 Washington 5,461,365
Minnesota 2,978,691 West Virginia x
Mississippi x Wisconsin ?
Missouri 4,221,423 Wyoming 331,483

State Response Summary Total

States 45 Findings
Trend Analysis
Calls 213,652,929
The total reported 911 calls is a close estimate. Accurately
? – State responded data element as unknown 5 tracking total 911 calls in a state requires input from many
x – State did not submit data 6 entities that may include estimates. In 2021, 45 States reported
213,652,929 total 911 calls delivered to their primary PSAPs.

National 911 Annual Report: 2021 Data 11

Data
TOTAL 911 CALLS AND CALL TYPE

PSAP Operations
2.  Enter the total annual number of incoming wireline 911 calls delivered to
primary PSAPs in your state, even if not answered or no dispatch occurred.
Number of incoming wireline 911 calls, aggregated to the state level. NENA defines a primary PSAP as “a PSAP
to which 911 calls are routed directly from the 911 Control Office.”

State Response State Response

Alabama 106,931 Montana ?
Alaska ? Nebraska 107,638
American Samoa x Nevada x
Arizona 639,526 New Hampshire 37,267
Arkansas 157,116 New Jersey 1,233,202
California 1,810,942 New Mexico 607,799
Colorado 189,003 New York ?
Connecticut 174,755 North Carolina 879,236
Delaware ? North Dakota 31,500
District of Columbia 104,600 Northern Mariana Islands x
Florida ? Ohio 449,788
Georgia ? Oklahoma 213,556
Guam ? Oregon 79,792
Hawaii 202,334 Pennsylvania 1,553,546
Idaho ? Puerto Rico 45,509
Illinois 914,464 Rhode Island 39,239
Indiana 242,168 South Carolina 633,868
Iowa 144,423 South Dakota 29,291
Kansas 122,234 Tennessee ?
Kentucky 561,954 Texas 1,570,428
Louisiana 625,775 Utah 31,581
Maine 69,854 Vermont 29,603
Maryland 993,057 Virgin Islands (U.S.) x
Massachusetts 645,268 Virginia 543,378
Michigan 729,236 Washington 404,921
Minnesota 292,632 West Virginia x
Mississippi x Wisconsin ?
Missouri 417,041 Wyoming 26,278

State Response Summary Total

States 40 Findings
Trend Analysis
Calls 17,690,733
Year over year, the number of wireline calls continues to trend
? – State responded data element as unknown 10 downward as landline services decrease and wireless services
x – State did not submit data 6 increase. In 2021, 40 States reported a total of 17,690,733
wireline 911 calls delivered to their primary PSAPs.

National 911 Annual Report: 2021 Data 12

Data
TOTAL 911 CALLS AND CALL TYPE

PSAP Operations
3. Enter the total annual number of incoming wireless 911 calls delivered to
primary PSAPs in your state, even if not answered or no dispatch occurred.
Number of incoming wireless 911 calls, aggregated to the state level. NENA defines a primary PSAP as “a PSAP
to which 911 calls are routed directly from the 911 Control Office.”

State Response State Response

Alabama 2,728,645 Montana ?
Alaska ? Nebraska 810,193
American Samoa x Nevada x
Arizona 4,822,657 New Hampshire 385,964
Arkansas 1,731,425 New Jersey 7,726,569
California 23,242,971 New Mexico 1,181,593
Colorado 2,980,585 New York ?
Connecticut 1,689,291 North Carolina 6,042,589
Delaware ? North Dakota 234,682
District of Columbia 747,421 Northern Mariana Islands x
Florida ? Ohio 4,819,288
Georgia ? Oklahoma 2,202,168
Guam ? Oregon 1,878,261
Hawaii 1,186,399 Pennsylvania 6,203,322
Idaho ? Puerto Rico 1,085,584
Illinois 6,696,579 Rhode Island 458,691
Indiana 3,378,796 South Carolina 3,549,811
Iowa 1,029,196 South Dakota 305,531
Kansas 1,434,853 Tennessee ?
Kentucky 2,236,612 Texas 17,960,054
Louisiana 2,932,723 Utah 1,038,820
Maine 487,326 Vermont 178,335
Maryland 3,389,450 Virgin Islands (U.S.) x
Massachusetts 2,595,864 Virginia 3,408,164
Michigan 5,699,117 Washington 4,670,887
Minnesota 2,536,160 West Virginia x
Mississippi x Wisconsin ?
Missouri 2,193,977 Wyoming 246,700

State Response Summary Total Findings

Trend Analysis
States 40
Year over year, the number of wireless calls continues to be
Calls 138,127,253 much greater than the number of wireline calls as the ratio of
? – State responded data element as unknown 10 wireless to wireline calls increases throughout the country.
• 2021: 40 states reported 138,127,253 wireless calls
x – State did not submit data 6 • 2020: 42 states reported 150,674,443 wireless calls

• 2019: 38 states reported 145,102,640 wireless calls

• 2018: 39 states reported 143,847,477 wireless calls

• 2017: 34 states reported 143,164,596 wireless calls

National 911 Annual Report: 2021 Data 13

Data
TOTAL 911 CALLS AND CALL TYPE

PSAP Operations
4. Enter the total annual number of incoming VoIP 911 calls delivered to primary
PSAPs in your state, even if not answered or no dispatch occurred.
Number of incoming Voice over Internet Protocol (VoIP) 911 calls, aggregated to the state level. NENA defines
a primary PSAP as “a PSAP to which 911 calls are routed directly from the 911 Control Office.”

State Response State Response

Alabama 119,356 Montana ?
Alaska ? Nebraska 63,849
American Samoa x Nevada x
Arizona 331,666 New Hampshire 50,287
Arkansas 51,723 New Jersey 1,435
California 1,476,428 New Mexico 42,797
Colorado 171,216 New York ?
Connecticut 143,152 North Carolina 658,664
Delaware ? North Dakota 4,446
District of Columbia 106,011 Northern Mariana Islands x
Florida ? Ohio 373,983
Georgia ? Oklahoma ?
Guam ? Oregon 124,625
Hawaii 52,372 Pennsylvania 602,581
Idaho ? Puerto Rico ?
Illinois 683,819 Rhode Island ?
Indiana 226,970 South Carolina 184,309
Iowa 15,817 South Dakota 8,608
Kansas 133,614 Tennessee ?
Kentucky 149,566 Texas 1,117,411
Louisiana 172,348 Utah 44,454
Maine 54,334 Vermont 24,692
Maryland ? Virgin Islands (U.S.) x
Massachusetts ? Virginia 255,328
Michigan 438,819 Washington 369,812
Minnesota 149,879 West Virginia x
Mississippi x Wisconsin ?
Missouri 162,560 Wyoming 5,453

State Response Summary Total Findings

Trend Analysis
States 35 The 2021 reported data shows a slight decrease in VoIP calls
Calls 8,572,384 but also a decrease in the number of states reporting.
• 2021: 35 states reported 8,572,384 VoIP calls
? – State responded data element as unknown 15 • 2020: 36 states reported 9,235,752 VoIP calls
x – State did not submit data 6 • 2019: 34 states reported 9,252,320 VoIP calls

• 2018: 33 states reported 8,369,223 VoIP calls

• 2017: 21 states reported 5,086,983 VoIP calls

National 911 Annual Report: 2021 Data 14

Data
TOTAL 911 CALLS AND CALL TYPE

PSAP Operations
5.  Enter the total annual number of incoming MLTS 911 calls delivered to primary
PSAPs in your state, even if not answered or no dispatch occurred.
Number of incoming Multi-line Telephone System (MLTS) 911 calls, aggregated to the state level. NENA defines
a primary PSAP as “a PSAP to which 911 calls are routed directly from the 911 Control Office.”

State Response State Response

Alabama 7,449 Montana ?
Alaska ? Nebraska ?
American Samoa x Nevada x
Arizona ? New Hampshire ?
Arkansas ? New Jersey ?
California ? New Mexico 801,977
Colorado ? New York ?
Connecticut ? North Carolina ?
Delaware ? North Dakota 0
District of Columbia ? Northern Mariana Islands x
Florida ? Ohio 43,593
Georgia ? Oklahoma ?
Guam ? Oregon 113,959
Hawaii ? Pennsylvania ?
Idaho ? Puerto Rico ?
Illinois ? Rhode Island ?
Indiana ? South Carolina ?
Iowa ? South Dakota 2,690
Kansas ? Tennessee ?
Kentucky 322,749 Texas 244,327
Louisiana ? Utah 34,036
Maine 8,232 Vermont 11,678
Maryland ? Virgin Islands (U.S.) x
Massachusetts ? Virginia ?
Michigan ? Washington ?
Minnesota ? West Virginia x
Mississippi x Wisconsin ?
Missouri ? Wyoming ?

Findings
Trend Analysis
State Response Summary Total
States 11 During the past five data collection years, a significant number of
states have responded “unknown” or did not submit an answer
Calls 1,590,690
to this data element. MLTS data, differentiated from total call
? – State responded data element as unknown 39 numbers, are difficult to collect at a state level because it requires
x – State did not submit data 6 knowing how many MLTS systems are in place throughout the
state and how they are configured.
• 2021: 11 states reported 1,590,690 MLTS calls

• 2020: 12 states reported 1,553,426 MLTS calls

• 2019: 15 states reported 1,832,522 MLTS calls

• 2018: 11 states reported 1,582,025 MLTS calls

• 2017: 12 states reported 2,025,509 MLTS calls

National 911 Annual Report: 2021 Data 15

Data
TOTAL 911 CALLS AND CALL TYPE

PSAP Operations
6. Enter the total annual number of incoming texts-to-911 delivered to primary
PSAPs in your state, even if not answered or no dispatch occurred.
Number of incoming texts-to-911, aggregated to the state level. NENA defines a primary PSAP as “a PSAP
to which 911 calls are routed directly from the 911 Control Office.”

State Response State Response

Alabama 11,419 Montana ?
Alaska ? Nebraska 3,510
American Samoa x Nevada x
Arizona 6,881 New Hampshire 601
Arkansas 2,129 New Jersey ?
California 95,539 New Mexico 0
Colorado 10,675 New York ?
Connecticut 5,112 North Carolina 14,889
Delaware ? North Dakota 704
District of Columbia 2,802 Northern Mariana Islands x
Florida ? Ohio 17,227
Georgia ? Oklahoma 14,576
Guam ? Oregon 7,872
Hawaii 3,513 Pennsylvania 16,208
Idaho ? Puerto Rico 7,684
Illinois 9,139 Rhode Island 465
Indiana 15,248 South Carolina 6,203
Iowa 2,639 South Dakota 1,319
Kansas 8,410 Tennessee ?
Kentucky 3,505 Texas 162,348
Louisiana 9,382 Utah 3,510
Maine 848 Vermont 475
Maryland 11,715 Virgin Islands (U.S.) x
Massachusetts 6,056 Virginia ?
Michigan 9,313 Washington 15,745
Minnesota 9,462 West Virginia x
Mississippi x Wisconsin ?
Missouri 10,164 Wyoming 682

Findings Trend Analysis

State Response Summary Total
As the nation moves toward NG911, more states are gaining the
States 38
ability and capacity to provide text-to-911 service. Though frequently
Calls 507,969 deployed at a local or regional level, text-to-911 is increasingly being
? – State responded data element as unknown 12 deployed at a statewide level to offer a consistent level of service.
• 2021: 38 states reported 507,969 text-to-911 messages
x – State did not submit data 6 • 2020: 39 states reported 492,328 text-to-911 messages

• 2019: 36 states reported 581,151 text-to-911 messages

• 2018: 33 states reported 188,646 text-to-911 messages

National 911 Annual Report: 2021 Data 16

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
7. Enter the number of primary PSAPs within your state. The total number of
primary + secondary PSAPs is indicated in parentheses in the second column.
NENA defines a primary PSAP as “a PSAP to which 911 calls are routed directly from the 911 Control Office.”

(primary + (primary +
State Response State Response
secondary) secondary)
Alabama 106 106 Montana 53 60
Alaska 42 50 Nebraska 68 68
American Samoa x Nevada x
Arizona 72 81 New Hampshire 2 2
Arkansas 98 98 New Jersey 178 250
California 390 440 New Mexico 42 42
Colorado 82 86 New York ?
Connecticut 102 106 North Carolina 115 127
Delaware 8 9 North Dakota 21 22
District of Columbia 1 1 Northern Mariana Islands x
Florida 143 198 Ohio 252 273
Georgia 155 155 Oklahoma 126 126
Guam 2 2 Oregon 43 54
Hawaii 5 8 Pennsylvania 61 61
Idaho 48 52 Puerto Rico 2 3
Illinois 183 198 Rhode Island 2 2
Indiana 91 118 South Carolina 68 78
Iowa 112 112 South Dakota 32 33
Kansas 117 128 Tennessee 120 138
Kentucky 114 130 Texas 499 575
Louisiana 75 75 Utah 30 33
Maine 24 57 Vermont 6 6
Maryland 24 95 Virgin Islands (U.S.) x
Massachusetts 215 231 Virginia 119 160
Michigan 136 141 Washington 51 80
Minnesota 96 103 West Virginia x
Mississippi x Wisconsin 111 122
Missouri 165 165 Wyoming 30 33

State Response Summary Total Findings Trend Analysis

States 49
In 2021, the total number of primary PSAPs was 4,637 based
Primary PSAPs 4,637 on 49 reporting states, showing a slight increase from last year.
• 2020: The total number of primary PSAPs was 4,627 based
(Primary + Secondary) PSAPs 5,293
on 48 reporting states
? – State responded data element as unknown 1 • 2019: The total number of primary PSAPs was 4,658 based

x – State did not submit data 6 on 48 reporting states

• 2018: The total number of PSAPs was 4,505 based on 46

reporting states

National 911 Annual Report: 2021 Data 17

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
8. Enter the number of secondary PSAPs within your state.
NENA defines a secondary PSAP as “a PSAP to which 911 calls are transferred from a primary PSAP”.
A secondary PSAP does not receive any direct 911 calls. It only received 911 calls as transfers from
another PSAP.

State Response State Response

Alabama ? Montana 7
Alaska 8 Nebraska 0
American Samoa x Nevada x
Arizona 9 New Hampshire 0
Arkansas ? New Jersey 72
California 50 New Mexico ?
Colorado 4 New York ?
Connecticut 4 North Carolina 12
Delaware 1 North Dakota 1
District of Columbia 0 Northern Mariana Islands x
Florida 55 Ohio 21
Georgia ? Oklahoma ?
Guam 0 Oregon 11
Hawaii 3 Pennsylvania 0
Idaho 4 Puerto Rico 1
Illinois 15 Rhode Island 0
Indiana 27 South Carolina 10
Iowa ? South Dakota 1
Kansas 11 Tennessee 18
Kentucky 16 Texas 76
Louisiana ? Utah 3
Maine 33 Vermont 0
Maryland 71 Virgin Islands (U.S.) x
Massachusetts 16 Virginia 41
Michigan 5 Washington 29
Minnesota 7 West Virginia x
Mississippi x Wisconsin 11
Missouri ? Wyoming 3

Findings Trend Analysis

State Response Summary Total
In 2021, 41 states provided data reporting 656 secondary
States 41
PSAPs, which is a decrease from the past year.
Secondary PSAPs 656 • 2020: 42 states reported 774 secondary PSAPs

• 2019: 41 states reported 957 secondary PSAPs

? – State responded data element as unknown 9
• 2018: 39 states reported 927 secondary PSAPs
x – State did not submit data 6

National 911 Annual Report: 2021 Data 18

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
9. Enter the number of primary PSAPs that have 1-2 911 equipment positions.
This element identifies how many primary PSAPs in your state have 1-2 equipment positions, including
call-handling and/or dispatching. NENA defines a primary PSAP as “a PSAP to which 911 calls are routed
directly from the 911 Control Office.” A call-handling equipment position is the customer premise equipment
by which 911 calls are answered and responded to (source: NENA master glossary).

State Response State Response

Alabama 45 Montana 38
Alaska 35 Nebraska 38
American Samoa x Nevada x
Arizona 21 New Hampshire 0
Arkansas 58 New Jersey 80
California ? New Mexico 5
Colorado ? New York ?
Connecticut 46 North Carolina 5
Delaware 8 North Dakota 11
District of Columbia 0 Northern Mariana Islands x
Florida 28 Ohio 98
Georgia 15 Oklahoma 73
Guam 0 Oregon 10
Hawaii 1 Pennsylvania 1
Idaho 20 Puerto Rico 0
Illinois 51 Rhode Island 0
Indiana 13 South Carolina 6
Iowa 55 South Dakota 8
Kansas 50 Tennessee 21
Kentucky 56 Texas 276
Louisiana ? Utah 6
Maine 1 Vermont 2
Maryland 0 Virgin Islands (U.S.) x
Massachusetts 110 Virginia 14
Michigan 14 Washington 1
Minnesota 40 West Virginia x
Mississippi x Wisconsin 28
Missouri 75 Wyoming 10

Findings Trend Analysis

State Response Summary Total In 2021, 46 states reported 1,473 PSAPs with 1-2 911 equipment
States 46 positions, which averages approximately 32% of reported primary
PSAPs to be considered very small.
PSAPs 1,473 • 2020: 29% of PSAPs in reporting states were considered very small

• 2019: 29% of PSAPs in reporting states were considered very small

? – State responded data element as unknown 4
• 2018: 37% of PSAPs in reporting states were considered very small
x – State did not submit data 6

National 911 Annual Report: 2021 Data 19

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
10. Enter the number of primary PSAPs that have 3-5 911 equipment positions.
This element identifies how many PSAPs in your state have 3-5 911 equipment positions, including call-
handling and/or dispatching. NENA defines a primary PSAP as “a PSAP to which 911 calls are routed directly
from the 911 Control Office.” A call-handling equipment position is the customer premise equipment by which
911 calls are answered and responded to (source: NENA master glossary).

State Response State Response

Alabama 36 Montana 9
Alaska 3 Nebraska 25
American Samoa x Nevada x
Arizona 25 New Hampshire 0
Arkansas 27 New Jersey 61
California ? New Mexico 14
Colorado ? New York ?
Connecticut 44 North Carolina 55
Delaware 5 North Dakota 7
District of Columbia 0 Northern Mariana Islands x
Florida 39 Ohio 112
Georgia 75 Oklahoma 42
Guam 1 Oregon 21
Hawaii 1 Pennsylvania 9
Idaho 23 Puerto Rico 0
Illinois 75 Rhode Island 0
Indiana 52 South Carolina 32
Iowa 36 South Dakota 16
Kansas 53 Tennessee 69
Kentucky 50 Texas 162
Louisiana ? Utah 9
Maine 18 Vermont 2
Maryland 0 Virgin Islands (U.S.) x
Massachusetts 84 Virginia 61
Michigan 81 Washington 23
Minnesota 38 West Virginia x
Mississippi x Wisconsin 52
Missouri 24 Wyoming 15

Findings Trend Analysis

State Response Summary Total In 2021, 46 states reported 1,586 PSAPS having 3-5 911 equipment
States 46 positions, which averages to 34% of reported primary PSAPs to be
considered small.
PSAPs 1,586 • 2020: 32% of PSAPs in reporting states were considered small

• 2019: 28% of PSAPs in reporting states were considered small

? – State responded data element as unknown 4
• 2018: 33% of PSAPs in reporting states were considered small
x – State did not submit data 6

National 911 Annual Report: 2021 Data 20

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
11. Enter the number of primary PSAPs that have 6-20 911 equipment positions.
This element identifies how many PSAPs in your state have 6-20 911 equipment positions, including
call-handling and/or dispatching. NENA defines a primary PSAP as “a PSAP to which 911 calls are routed
directly from the 911 Control Office.” A call-handling equipment position is the customer premise equipment
by which 911 calls are answered and responded to (source: NENA master glossary).

State Response State Response

Alabama 20 Montana 6
Alaska 4 Nebraska 5
American Samoa x Nevada x
Arizona 20 New Hampshire 1
Arkansas 13 New Jersey 27
California ? New Mexico 22
Colorado ? New York ?
Connecticut 12 North Carolina 51
Delaware 3 North Dakota 3
District of Columbia 0 Northern Mariana Islands x
Florida 60 Ohio 35
Georgia 42 Oklahoma 9
Guam 1 Oregon 10
Hawaii 2 Pennsylvania 38
Idaho 4 Puerto Rico 0
Illinois 52 Rhode Island 2
Indiana 22 South Carolina 26
Iowa 10 South Dakota 3
Kansas 13 Tennessee 26
Kentucky 7 Texas 83
Louisiana ? Utah 12
Maine 5 Vermont 2
Maryland 7 Virgin Islands (U.S.) x
Massachusetts 19 Virginia 34
Michigan 39 Washington 19
Minnesota 15 West Virginia x
Mississippi x Wisconsin 23
Missouri 14 Wyoming 5

Findings Trend Analysis

State Response Summary Total In 2021, 46 states reported 826 primary PSAPs having 6-20 911
States 46 equipment positions which averages to 18% of reported primary
PSAPs considered to be medium.
PSAPs 826 • 2020: 19% of PSAPs in reporting states were considered medium

• 2019: 16% of PSAPs in reporting states were considered medium

? – State responded data element as unknown 4
• 2018: 25% of PSAPs in reporting states were considered medium
x – State did not submit data 6

National 911 Annual Report: 2021 Data 21

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
12. Enter the number of primary PSAPs that have 21-49 911 equipment positions.
This element identifies how many PSAPs in your state have 21-49 911 equipment positions, including
call-handling and/or dispatching. NENA defines a primary PSAP as “a PSAP to which 911 calls are routed
directly from the 911 Control Office.” A call-handling equipment position is the customer premise equipment
by which 911 calls are answered and responded to (source: NENA master glossary).

State Response State Response

Alabama 4 Montana 0
Alaska 0 Nebraska 0
American Samoa x Nevada x
Arizona 5 New Hampshire 1
Arkansas 0 New Jersey 5
California ? New Mexico 0
Colorado ? New York ?
Connecticut 0 North Carolina 4
Delaware ? North Dakota 0
District of Columbia 0 Northern Mariana Islands x
Florida 12 Ohio 7
Georgia 6 Oklahoma 1
Guam 0 Oregon 1
Hawaii 1 Pennsylvania 9
Idaho 1 Puerto Rico 0
Illinois 4 Rhode Island 0
Indiana 4 South Carolina 4
Iowa 1 South Dakota 1
Kansas 1 Tennessee 4
Kentucky 0 Texas 10
Louisiana ? Utah 2
Maine 0 Vermont 0
Maryland 11 Virgin Islands (U.S.) x
Massachusetts 2 Virginia 9
Michigan 2 Washington 7
Minnesota 3 West Virginia x
Mississippi x Wisconsin 4
Missouri 2 Wyoming 0

Findings Trend Analysis

State Response Summary Total In 2021, 45 states reported 128 primary PSAPs having 21-49 911
States 45 equipment positions, which averages less than 1% of reported
primary PSAPs considered to be large.
PSAPs 128 • 2020: 3% of PSAPs in reporting states were considered large

• 2019: 3% of PSAPs in reporting states were considered large

? – State responded data element as unknown 5
• 2018: 3% of PSAPs in reporting states were considered large
x – State did not submit data 6

National 911 Annual Report: 2021 Data 22

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
13. Enter the number of primary PSAPs that have 50 or more 911 equipment positions.
This element identifies how many PSAPs in your state have 50 or more 911 equipment positions, including
call-handling and/or dispatching. NENA defines a primary PSAP as “a PSAP to which 911 calls are routed directly
from the 911 Control Office.” A call-handling equipment position is the customer premise equipment by which
911 calls are answered and responded to (source: NENA master glossary).

State Response State Response

Alabama 1 Montana 0
Alaska 0 Nebraska 0
American Samoa x Nevada x
Arizona 1 New Hampshire 0
Arkansas 0 New Jersey 5
California ? New Mexico 1
Colorado ? New York ?
Connecticut 0 North Carolina 0
Delaware ? North Dakota 0
District of Columbia 1 Northern Mariana Islands x
Florida 4 Ohio 0
Georgia 2 Oklahoma 0
Guam 0 Oregon 1
Hawaii 0 Pennsylvania 4
Idaho 0 Puerto Rico 2
Illinois 1 Rhode Island 0
Indiana 0 South Carolina 0
Iowa 0 South Dakota 0
Kansas 0 Tennessee 0
Kentucky 1 Texas 5
Louisiana ? Utah 1
Maine 0 Vermont 0
Maryland 6 Virgin Islands (U.S.) x
Massachusetts 0 Virginia 1
Michigan 0 Washington 1
Minnesota 0 West Virginia x
Mississippi x Wisconsin 1
Missouri 0 Wyoming 0

Findings Trend Analysis

State Response Summary Total
In 2021, 45 states reported 39 primary PSAPs having 50 or more
States 45
911 equipment positions, which averages less than 1% of reported
PSAPs 39 primary PSAPs considered to be very large.
• 2020: fewer than 1% of PSAPs in reporting states were
? – State responded data element as unknown 5
considered very large
x – State did not submit data 6 • 2019: fewer than 1% of PSAPs in reporting states were

considered very large

• 2018: fewer than 1% of PSAPs in reporting states were

considered very large

National 911 Annual Report: 2021 Data 23

Data
NUMBER OF PSAPs AND EQUIPMENT POSITIONS

PSAP Operations
14. Enter the total number of 911 call-handling equipment positions in your state,
whether hosted or local.
This element identifies the total number of 911 call-handling equipment positions in the state. A call-handling
equipment position is the customer premise equipment by which 911 calls are answered and responded to
(source: NENA master glossary).

State Response State Response

Alabama 584 Montana 153
Alaska 71 Nebraska 212
American Samoa x Nevada x
Arizona 705 New Hampshire 50
Arkansas 318 New Jersey 1,040
California 3,317 New Mexico 343
Colorado ? New York ?
Connecticut 363 North Carolina 1,395
Delaware ? North Dakota 72
District of Columbia 102 Northern Mariana Islands x
Florida ? Ohio 995
Georgia 1,017 Oklahoma 449
Guam 5 Oregon 277
Hawaii ? Pennsylvania 1,047
Idaho ? Puerto Rico 103
Illinois 1,146 Rhode Island 28
Indiana 707 South Carolina 757
Iowa 335 South Dakota 131
Kansas 440 Tennessee 714
Kentucky 544 Texas 3,072
Louisiana ? Utah 268
Maine 133 Vermont 26
Maryland 966 Virgin Islands (U.S.) x
Massachusetts 754 Virginia 955
Michigan 787 Washington 726
Minnesota 500 West Virginia x
Mississippi x Wisconsin 617
Missouri 459 Wyoming 137

Findings Trend Analysis

State Response Summary Total
Depending on the governance structure, states may not have access
States 43
to this information. In 2021, 43 states reported 26,820 total 911
Positions 26,820 call-handling equipment positions.
• 2020: 42 states reported 28,361 total 911 call-handling
? – State responded data element as unknown 7
equipment positions
x – State did not submit data 6 • 2019: 43 states reported 26,651 total 911 call-handling

equipment positions
• 2018: 34 states reported 19,334 total 911 call-handling

equipment positions

National 911 Annual Report: 2021 Data 24

Data
PSAPs WITH EMD AND OPERATIONS

PSAP Operations
15. Enter the number of PSAPs in your state that provide Emergency Medical
Dispatch (EMD) and follow a specific formal protocol.
This element identifies how many PSAPs in your state provide EMD and follow a formally state-recognized
protocol, whether it be a commercial or a state-approved locally developed EMD protocol.

State Response State Response

Alabama 91 Montana ?
Alaska 3 Nebraska ?
American Samoa x Nevada x
Arizona 6 New Hampshire 2
Arkansas 17 New Jersey 145
California ? New Mexico 25
Colorado ? New York ?
Connecticut 106 North Carolina 115
Delaware ? North Dakota 21
District of Columbia 1 Northern Mariana Islands x
Florida 49 Ohio 190
Georgia 74 Oklahoma 20
Guam 1 Oregon ?
Hawaii 5 Pennsylvania 61
Idaho 39 Puerto Rico 0
Illinois 169 Rhode Island 0
Indiana 119 South Carolina ?
Iowa 59 South Dakota 28
Kansas 55 Tennessee ?
Kentucky 87 Texas 135
Louisiana ? Utah 29
Maine 24 Vermont 6
Maryland 25 Virgin Islands (U.S.) x
Massachusetts 215 Virginia 48
Michigan 82 Washington 43
Minnesota 29 West Virginia x
Mississippi x Wisconsin 59
Missouri 48 Wyoming 26

Findings Trend Analysis

State Response Summary Total
In 2021, 40 states reported 2,257 PSAPs that provide EMD and
States 40
follow a specific formal protocol.
PSAPs 2,257 • 2020: 41 states reported having at least 1 PSAP that provides

? – State responded data element as unknown 10 EMD and follows a specific formal protocol
• 2019: 39 states reported having at least 1 PSAP that provides
x – State did not submit data 6 EMD and follows a specific formal protocol
• 2018: 32 states reported having at least 1 PSAP that provides

EMD and follows a specific formal protocol

National 911 Annual Report: 2021 Data 25

Data
PSAPs WITH EMD AND OPERATIONS

PSAP Operations
16. Enter the number of PSAPs in your state that are operated by the Department
of Defense (DoD).
This element identifies how many PSAPs in your state are operated by the DoD (including those on military
installations as well as the National Guard).

State Response State Response

Alabama 4 Montana 1
Alaska 2 Nebraska 1
American Samoa x Nevada x
Arizona 4 New Hampshire 0
Arkansas ? New Jersey 2
California 10 New Mexico 4
Colorado 5 New York 1
Connecticut 0 North Carolina 6
Delaware 0 North Dakota 3
District of Columbia 0 Northern Mariana Islands x
Florida 14 Ohio 3
Georgia 3 Oklahoma 3
Guam 2 Oregon 0
Hawaii 1 Pennsylvania 0
Idaho 2 Puerto Rico 0
Illinois 0 Rhode Island 0
Indiana 0 South Carolina ?
Iowa 0 South Dakota 1
Kansas 3 Tennessee 2
Kentucky 0 Texas 3
Louisiana ? Utah 1
Maine 0 Vermont 0
Maryland 6 Virgin Islands (U.S.) x
Massachusetts 0 Virginia ?
Michigan 2 Washington 3
Minnesota 1 West Virginia x
Mississippi x Wisconsin 3
Missouri ? Wyoming 1

Findings Trend Analysis

State Response Summary Total
It’s important for states to identify and include PSAPs operated
States 45
by the DoD in their state and NG911 plans (data from the DoD is
PSAPs 97 included separately later in this report.) In 2021, 45 states reported
? – State responded data element as unknown 5 97 PSAPs operated by the DoD.
• 2020: 44 states reported 96 PSAPs
x – State did not submit data 6 • 2019: 40 states reported 77 PSAPs

• 2018: 38 states reported 60 PSAPs

National 911 Annual Report: 2021 Data 26

Data
PSAPs WITH EMD AND OPERATIONS

PSAP Operations
17. Enter the number of PSAPs in your state that are operated by the Department
of the Interior (DOI).
This element identifies how many PSAPs in your state are operated by the DOI. The DOI includes the National
Park Service.

State Response State Response

Alabama ? Montana 0
Alaska ? Nebraska 0
American Samoa x Nevada x
Arizona 2 New Hampshire 0
Arkansas ? New Jersey 0
California 3 New Mexico ?
Colorado 0 New York 0
Connecticut 0 North Carolina ?
Delaware 0 North Dakota 0
District of Columbia 0 Northern Mariana Islands x
Florida ? Ohio 0
Georgia 0 Oklahoma ?
Guam ? Oregon 0
Hawaii ? Pennsylvania 0
Idaho ? Puerto Rico 0
Illinois 0 Rhode Island 0
Indiana 0 South Carolina 0
Iowa 0 South Dakota 1
Kansas 0 Tennessee 0
Kentucky 0 Texas 0
Louisiana ? Utah 0
Maine 0 Vermont 0
Maryland 0 Virgin Islands (U.S.) x
Massachusetts 0 Virginia ?
Michigan ? Washington 2
Minnesota 0 West Virginia x
Mississippi x Wisconsin ?
Missouri ? Wyoming 1

Findings Trend Analysis

State Response Summary Total It’s important for states to identify and include PSAPs operated by
States 35 the DOI in their state and NG911 plans. In 2021, 35 states reported
9 PSAPs operated by the DOI in their state and NG911 plans.
PSAPs 9 • 2020: 32 states reported 15 PSAPs

? – State responded data element as unknown 15 • 2019: 34 states reported 11 PSAPs

• 2018: 31 states reported 4 PSAPs

x – State did not submit data 6

National 911 Annual Report: 2021 Data 27

Data
CALL-HANDLING QA

PSAP Operations
18. Does your state have QA requirements for compliance with call-handling
protocols for EMD?
This data element identifies whether a state has Quality Assurance (QA) requirements for compliance with
call-handling protocols for EMD dispatch services.

State Response State Response

Alabama No Montana ?
Alaska No Nebraska No
American Samoa x Nevada x
Arizona No New Hampshire Yes
Arkansas No New Jersey No
California Yes New Mexico Yes
Colorado No New York Yes
Connecticut Yes North Carolina Yes
Delaware Yes North Dakota No
District of Columbia Yes Northern Mariana Islands x
Florida No Ohio No
Georgia No Oklahoma No
Guam Yes Oregon No
Hawaii Yes Pennsylvania Yes
Idaho ? Puerto Rico No
Illinois Yes Rhode Island No
Indiana No South Carolina No
Iowa No South Dakota Yes
Kansas No Tennessee Yes
Kentucky Yes Texas No
Louisiana No Utah Yes
Maine Yes Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia No
Michigan No Washington No
Minnesota No West Virginia x
Mississippi x Wisconsin No
Missouri No Wyoming Yes

Findings Trend Analysis

State Response Summary Total
In 2021, 48 states provided data with 21 of those reporting having
Yes 21
QA requirements for compliance with call-handling protocols, 27
No 27 reporting they do not have QA requirments, and two were unknown.
• 2020: 46 states reported providing EMD and 17 of those (37%)
? – State responded data element as unknown 2
also had QA requirements
x – State did not submit data 6 • 2019: 46 states reported providing EMD and 17 of those (37%)

also had QA requirements

• 2018: 33 states reported providing EMD and 16 of those (48%)

also had QA requirements

National 911 Annual Report: 2021 Data 28

Data
CALL-HANDLING QA

PSAP Operations
19. Does your state have QA requirements for compliance with call-handling
protocols for Fire?
This data element identifies whether a state has Quality Assurance (QA) requirements for compliance with
call-handling protocols for fire dispatch services.

State Response State Response

Alabama No Montana ?
Alaska No Nebraska No
American Samoa x Nevada x
Arizona No New Hampshire No
Arkansas No New Jersey No
California No New Mexico No
Colorado No New York Yes
Connecticut No North Carolina No
Delaware Yes North Dakota No
District of Columbia Yes Northern Mariana Islands x
Florida No Ohio No
Georgia No Oklahoma No
Guam ? Oregon No
Hawaii Yes Pennsylvania Yes
Idaho ? Puerto Rico No
Illinois No Rhode Island Yes
Indiana No South Carolina No
Iowa No South Dakota Yes
Kansas No Tennessee No
Kentucky Yes Texas No
Louisiana No Utah Yes
Maine Yes Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia No
Michigan No Washington No
Minnesota No West Virginia x
Mississippi x Wisconsin No
Missouri No Wyoming No

State Response Summary Total Findings

Trend Analysis
Yes 13 In 2021, 47 states provided data, with 13 of those reporting having QA requirements
No 34 for compliance with fire call-handling protocols, 34 reporting they do not have QA
? – State responded data requirements for compliance with fire call-handling protocols, and three were unknown.
element as unknown
3 • 2020: 11 states (24%) that answered this question reported having QA requirements

for compliance with fire call-handling protocols

x – State did not submit data 6 • 2019: 13 states (28%) that answered this question reported having QA requirements

for compliance with fire call-handling protocols

• 2018: 12 states (25%) that answered this question reported having QA requirements

for compliance with fire call-handling protocols

National 911 Annual Report: 2021 Data 29

Data
CALL-HANDLING QA

PSAP Operations
20. Does your state have QA requirements for compliance with call-handling
protocols for Police?
This data element identifies whether a state has Quality Assurance (QA) requirements for compliance with
call-handling protocols for police dispatch services.

State Response State Response

Alabama No Montana ?
Alaska No Nebraska No
American Samoa x Nevada x
Arizona No New Hampshire No
Arkansas No New Jersey No
California No New Mexico No
Colorado No New York Yes
Connecticut No North Carolina No
Delaware Yes North Dakota No
District of Columbia Yes Northern Mariana Islands x
Florida No Ohio No
Georgia No Oklahoma No
Guam ? Oregon No
Hawaii Yes Pennsylvania Yes
Idaho ? Puerto Rico No
Illinois No Rhode Island Yes
Indiana No South Carolina No
Iowa No South Dakota Yes
Kansas No Tennessee No
Kentucky Yes Texas No
Louisiana No Utah Yes
Maine No Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia No
Michigan No Washington No
Minnesota No West Virginia x
Mississippi x Wisconsin No
Missouri No Wyoming No

State Response Summary Total Findings

Trend Analysis
Yes 12 In 2021, 47 states provided data, with 12 of those reporting having QA requirements
No 35 for compliance with police call-handling protocols, 35 reporting they do not have
? – State responded data QA requirements for compliance with police call-handling protocols, and three
element as unknown
3 reporting unknown.
• 2020: 10 states (22%) that answered this question reported having QA requirements
x – State did not submit data 6 for compliance with police call-handling protocols
• 2019: 12 states (27%) that answered this question reported having QA requirements

for compliance with police call-handling protocols

• 2018: 10 states (21%) that answered this question reported having QA requirements

for compliance with police call-handling protocols

National 911 Annual Report: 2021 Data 30

Data
MINIMUM TRAINING REQUIREMENTS FOR TELECOMMUNICATORS

PSAP Operations
21. Do minimum training requirements for telecommunicators exist statewide?
This element identifies if your state has minimum training requirements.

State Response State Response

Alabama No Montana Yes
Alaska No Nebraska Yes
American Samoa x Nevada x
Arizona No New Hampshire Yes
Arkansas Yes New Jersey Yes
California Yes New Mexico Yes
Colorado No New York Yes
Connecticut Yes North Carolina Yes
Delaware Yes North Dakota Yes
District of Columbia Yes Northern Mariana Islands x
Florida Yes Ohio Yes
Georgia Yes Oklahoma No
Guam Yes Oregon Yes
Hawaii Yes Pennsylvania Yes
Idaho Yes Puerto Rico Yes
Illinois Yes Rhode Island Yes
Indiana No South Carolina Yes
Iowa Yes South Dakota Yes
Kansas Yes Tennessee Yes
Kentucky Yes Texas Yes
Louisiana No Utah Yes
Maine Yes Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia Yes
Michigan Yes Washington Yes
Minnesota No West Virginia x
Mississippi x Wisconsin Yes
Missouri Yes Wyoming Yes

State Response Summary Total Findings Trend Analysis

Yes 42 In 2021, of the 50 states that responded, 42 states reported having minimum training
No 8 requirements and 8 reported not having minimum training requirements.
• 2020: 38 states (73%) reported having minimum training requirements
? – State responded data
element as unknown
0 • 2019: 35 states (73%) reported having minimum training requirements

• 2018: 31 states (66%) reported having minimum training requirements

x – State did not submit data 6

National 911 Annual Report: 2021 Data 31

Data
MINIMUM TRAINING REQUIREMENTS FOR TELECOMMUNICATORS

PSAP Operations
22. Are mechanisms in place at the state level to ensure minimum training
requirements are carried out? Mechanisms may include regulation, legislation,
funding or audits.
This element identifies if minimum training requirements are defined in state statute and can be enforced.
Examples include having a 40-hour training program or a standard that identifies the number of trainee hours
per year per PSAP.

State Response State Response

Alabama No Montana Yes
Alaska No Nebraska Yes
American Samoa x Nevada x
Arizona No New Hampshire Yes
Arkansas No New Jersey Yes
California Yes New Mexico Yes
Colorado No New York No
Connecticut Yes North Carolina Yes
Delaware ? North Dakota Yes
District of Columbia Yes Northern Mariana Islands x
Florida Yes Ohio Yes
Georgia Yes Oklahoma No
Guam ? Oregon Yes
Hawaii No Pennsylvania Yes
Idaho Yes Puerto Rico Yes
Illinois Yes Rhode Island Yes
Indiana No South Carolina Yes
Iowa Yes South Dakota Yes
Kansas No Tennessee Yes
Kentucky Yes Texas Yes
Louisiana No Utah Yes
Maine Yes Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia No
Michigan Yes Washington No
Minnesota No West Virginia x
Mississippi x Wisconsin No
Missouri No Wyoming Yes

Findings Trend Analysis

State Response Summary Total
Yes 32 In 2021, of the 48 states that responded, 32 reported having mechanisms in place
at the state level to ensure minimum training requirements are carried out, while
No 16 16 reported not having mechanisms in place at the state level to ensure minimum
? – State responded data training requirements are carried out, and two were unknown.
element as unknown
2 • 2020: 34 states (71%) reported having minimum training requirements in place

• 2019: 34 states (71%) reported having minimum training requirements in place

x – State did not submit data 6

National 911 Annual Report: 2021 Data 32

Data
MINIMUM TRAINING REQUIREMENTS FOR TELECOMMUNICATORS

PSAP Operations
23. Do minimum training requirements exist for EMD?
This element identifies if there are minimum training requirements for EMD in your state.

State Response State Response

Alabama Yes Montana ?
Alaska No Nebraska No
American Samoa x Nevada x
Arizona No New Hampshire Yes
Arkansas No New Jersey Yes
California Yes New Mexico Yes
Colorado No New York Yes
Connecticut Yes North Carolina Yes
Delaware Yes North Dakota Yes
District of Columbia Yes Northern Mariana Islands x
Florida No Ohio Yes
Georgia No Oklahoma No
Guam Yes Oregon Yes
Hawaii Yes Pennsylvania Yes
Idaho No Puerto Rico ?
Illinois Yes Rhode Island Yes
Indiana Yes South Carolina No
Iowa No South Dakota Yes
Kansas No Tennessee Yes
Kentucky Yes Texas No
Louisiana Yes Utah Yes
Maine Yes Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia No
Michigan No Washington Yes
Minnesota No West Virginia x
Mississippi x Wisconsin Yes
Missouri Yes Wyoming Yes

Findings Trend Analysis

State Response Summary Total
Yes 32 In 2021, of the 48 states that responded, 32 states reported having minimum training
requirements for EMD, 16 reported not having minimum training requirements for
No 16 EMD, and two were unknown.
? – State responded data • 2020: 28 states (62%) reported having minimum training requirements for EMD

element as unknown
2 • 2019: 29 states (63%) reported having minimum training requirements for EMD

• 2018: 27 states (57%) reported having minimum training requirements for EMD
x – State did not submit data 6

National 911 Annual Report: 2021 Data 33

Data
MINIMUM TRAINING REQUIREMENTS FOR TELECOMMUNICATORS

PSAP Operations
24. Do minimum training requirements exist for fire dispatch?
This element identifies if there are minimum training requirements for fire dispatch in your state.

State Response State Response

Alabama No Montana ?
Alaska No Nebraska No
American Samoa x Nevada x
Arizona No New Hampshire Yes
Arkansas No New Jersey No
California Yes New Mexico No
Colorado No New York Yes
Connecticut Yes North Carolina No
Delaware Yes North Dakota No
District of Columbia Yes Northern Mariana Islands x
Florida No Ohio No
Georgia Yes Oklahoma No
Guam Yes Oregon Yes
Hawaii Yes Pennsylvania Yes
Idaho ? Puerto Rico ?
Illinois No Rhode Island No
Indiana No South Carolina No
Iowa No South Dakota Yes
Kansas No Tennessee No
Kentucky Yes Texas No
Louisiana No Utah Yes
Maine Yes Vermont No
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia No
Michigan No Washington Yes
Minnesota No West Virginia x
Mississippi x Wisconsin No
Missouri Yes Wyoming No

Findings
Trend Analysis
State Response Summary Total In 2021, of the 47 states that responded, 19 reported they do have minimum training
Yes 19 requirements for fire dispatch while 28 reported they do not have minimum training
requirements for fire dispatch, and three were unknown.
No 28 • 2020: 18 states (40%) reported having minimum training requirements

? – State responded data for fire dispatch

element as unknown
3
• 2019: 20 states (43%) reported having minimum training requirements

x – State did not submit data 6 for fire dispatch

• 2018: 19 states (40%) reported having minimum training requirements

for fire dispatch

National 911 Annual Report: 2021 Data 34

Data
MINIMUM TRAINING REQUIREMENTS FOR TELECOMMUNICATORS

PSAP Operations
25. Do minimum training requirements exist for police dispatch?
This element identifies if there are minimum training requirements for police dispatch in your state.

State Response State Response

Alabama No Montana ?
Alaska No Nebraska No
American Samoa x Nevada x
Arizona No New Hampshire Yes
Arkansas No New Jersey No
California Yes New Mexico Yes
Colorado No New York Yes
Connecticut Yes North Carolina No
Delaware Yes North Dakota No
District of Columbia Yes Northern Mariana Islands x
Florida No Ohio No
Georgia Yes Oklahoma No
Guam Yes Oregon Yes
Hawaii Yes Pennsylvania Yes
Idaho ? Puerto Rico ?
Illinois No Rhode Island No
Indiana No South Carolina No
Iowa No South Dakota Yes
Kansas No Tennessee No
Kentucky Yes Texas Yes
Louisiana No Utah Yes
Maine No Vermont No
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia Yes
Michigan No Washington Yes
Minnesota No West Virginia x
Mississippi x Wisconsin No
Missouri Yes Wyoming Yes

Findings Trend Analysis

State Response Summary Total In 2021, of the 47 states responded, 22 reported they do have minimum training
Yes 22 requirements for police dispatch with 25 reporting they do not have minimum training
requirements for police dispatch, and three were unknown.
No 25 • 2020: 21 states (46%) reported having minimum training requirements

? – State responded data for police dispatch

element as unknown
3
• 2019: 21 states (46%) reported having minimum training requirements

x – State did not submit data 6 for police dispatch

• 2018: 20 states (43%) reported having minimum training requirements

for police dispatch

National 911 Annual Report: 2021 Data 35

Data
NG911: PLANNING

PSAP Operations
26. Has your state developed and adopted a statewide NG911 Plan to include
governance, funding, system components, and operations at any point?
This element identifies whether or not your state has, at any point, developed and adopted a statewide
NG911 Plan, which includes governance, funding, system components (IP network, ESInet, NG911 software
services, security architecture, user identity management, database architecture, and PSAP configuration),
and operations. Locally administered and funded organizations can still develop and adopt a coordinated
statewide NG911 plan.

NENA defines NG911 as “an Internet Protocol (IP)-based system comprised of managed Emergency Services
IP networks (ESInet), functional elements (applications), and databases that replicate traditional Enhanced
911 (E911) features and functions, and provides additional capabilities. NG911 is designed to provide access
to emergency services from all connected communications sources and provide multimedia data capabilities
for PSAPs and other emergency service organizations.”

continued on next page

National 911 Annual Report: 2021 Data 36

Data
NG911: PLANNING

26. Has your state developed and adopted a statewide NG911 Plan to include
governance, funding, system components, and operations at any point?

State Response State Response

Alabama Yes Montana Yes
Alaska No Nebraska Yes
American Samoa x Nevada x
Arizona Yes New Hampshire No
Arkansas Yes New Jersey No
California Yes New Mexico Yes
Colorado No New York No
Connecticut Yes North Carolina Yes
Delaware Yes North Dakota Yes
District of Columbia Yes Northern Mariana Islands x
Florida Yes Ohio Yes
Georgia No Oklahoma No
Guam ? Oregon No
Hawaii No Pennsylvania Yes
Idaho Yes Puerto Rico ?
Illinois Yes Rhode Island Yes
Indiana Yes South Carolina Yes
Iowa Yes South Dakota Yes
Kansas Yes Tennessee Yes
Kentucky Yes Texas Yes
Louisiana Yes Utah Yes
Maine Yes Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia Yes
Michigan No Washington Yes
Minnesota Yes West Virginia x
Mississippi x Wisconsin Yes
Missouri Yes Wyoming Yes

Findings Trend Analysis

State Response Summary Total
The implementation of NG911 is often directly linked with a strong state coordination
Yes 38 role and the existence of a statewide plan.
No 10 • 2021: 38 states reported Yes

• 2020: 35 states reported Yes

? – State responded data
element as unknown
2 • 2019: 33 states reported Yes

• 2018: 31 states reported Yes

x – State did not submit data 6

National 911 Annual Report: 2021 Data 37

Data
NG911: PLANNING

PSAP Operations
27. Enter the number of sub-state or regional NG911 plans that exist within your
state and are independent of a statewide NG911 plan.
Indicates the number of regional or local 911 authorities within your state who have developed and adopted
NG911 plans for their area and currently have such a plan in place, regardless of when the plan was developed
or adopted.

State Response State Response

Alabama 0 Montana ?
Alaska 3 Nebraska 0
American Samoa x Nevada x
Arizona 1 New Hampshire 0
Arkansas 0 New Jersey 0
California 0 New Mexico ?
Colorado 0 New York 1
Connecticut 0 North Carolina 0
Delaware ? North Dakota 0
District of Columbia 0 Northern Mariana Islands x
Florida ? Ohio 14
Georgia 0 Oklahoma 1
Guam ? Oregon 0
Hawaii 0 Pennsylvania 0
Idaho 0 Puerto Rico 0
Illinois 22 Rhode Island 0
Indiana ? South Carolina 12
Iowa 99 South Dakota 0
Kansas 1 Tennessee 0
Kentucky ? Texas 53
Louisiana 0 Utah 0
Maine 0 Vermont 0
Maryland 12 Virgin Islands (U.S.) x
Massachusetts 0 Virginia 11
Michigan 6 Washington 43
Minnesota 0 West Virginia x
Mississippi x Wisconsin ?
Missouri 9 Wyoming 0

State Response Summary Total Findings

Trend Analysis
States that have ≥ 1 The data shows that many states have adopted sub-state plans, but there has been
substate or regional 15 little increase over time. An increase in statewide NG911 plan adoption (see question
NG911 plan 26) may result in limiting adoption of sub-state NG911 plans due to the need to ensure
? – State responded data alignment with the statewide plan. Some sub-state plans were also adopted prior
element as unknown
8
to a statewide NG911 plan being approved.
• 2021: 15 states had ≥ 1 sub-state or regional NG911 plan
x – State did not submit data 6
• 2020: 16 states had ≥ 1 sub-state or regional NG911 plan

• 2019: 14 states had ≥ 1 sub-state or regional NG911 plan

• 2018: 14 states had ≥ 1 sub-state or regional NG911 plan

National 911 Annual Report: 2021 Data 38

Data
NG911: PLANNING

PSAP Operations
28. Has your state established a statewide Concept of Operations document
or its equivalent, including operations for NG911 and related architecture,
at any point?
A Concept of Operations (CONOPS) is a user-oriented document that describes the desired characteristics
for a proposed system from a user’s perspective and how its implementation will enhance the user’s
current operation.

The CONOPS would include, for example:

• User-oriented operational description for NG911 and related architecture
• Operational needs and use cases
• System overview and desired outcomes of users deploying the system
• Clear statement of responsibilities and authorities delegated

continued on next page

National 911 Annual Report: 2021 Data 39

Data
NG911: PLANNING

28. Has your state established a statewide Concept of Operations document

or its equivalent, including operations for NG911 and related architecture,
at any point?

State Response State Response

Alabama Yes Montana No
Alaska No Nebraska No
American Samoa x Nevada x
Arizona Yes New Hampshire Yes
Arkansas No New Jersey No
California Yes New Mexico No
Colorado No New York No
Connecticut Yes North Carolina Yes
Delaware ? North Dakota Yes
District of Columbia Yes Northern Mariana Islands x
Florida Yes Ohio Yes
Georgia No Oklahoma No
Guam ? Oregon No
Hawaii No Pennsylvania Yes
Idaho No Puerto Rico No
Illinois Yes Rhode Island No
Indiana No South Carolina No
Iowa Yes South Dakota Yes
Kansas Yes Tennessee No
Kentucky Yes Texas No
Louisiana No Utah Yes
Maine Yes Vermont Yes
Maryland Yes Virgin Islands (U.S.) x
Massachusetts Yes Virginia Yes
Michigan No Washington No
Minnesota No West Virginia x
Mississippi x Wisconsin Yes
Missouri No Wyoming No

Findings
Trend Analysis
State Response Summary Total A Concept of Operations (CONOPS) plan is usually used in conjunction with a
Yes 23 statewide NG911 plan to operationalize the strategic and long-term goals of the plan.
Many states have chosen to use the statewide plan to document the specific NG911
No 25 strategy while the CONOPS plan provides a more step-by-step approach for how they
? – State responded data are going to operate in an NG911 environment. Year-over-year the number of states
element as unknown
2 that have established a statewide CONOPS plan has increased.
• 2021: 23 states established a statewide CONOPS plan
x – State did not submit data 6
• 2020: 28 states established a statewide CONOPS plan

• 2019: 25 states established a statewide CONOPS plan

• 2018: 20 states established a statewide CONOPS plan

National 911 Annual Report: 2021 Data 40

Data
NG911: PLANNING

PSAP Operations
29. Enter the number of regional or local 911 authorities within your state who have
developed an NG911 Concept of Operations or its equivalent for their area.
Indicate the number of regional or local 911 authorities within the state who have developed a Concept of
Operations or its equivalent for their area.
State Response State Response
Alabama 0 Montana ?
Alaska 3 Nebraska ?
American Samoa x Nevada x
Arizona 1 New Hampshire 1
Arkansas 0 New Jersey 0
California 0 New Mexico ?
Colorado ? New York 0
Connecticut 0 North Carolina 0
Delaware ? North Dakota 0
District of Columbia 1 Northern Mariana Islands x
Florida 31 Ohio 14
Georgia 0 Oklahoma 1
Guam ? Oregon 0
Hawaii 0 Pennsylvania 67
Idaho 15 Puerto Rico 0
Illinois 0 Rhode Island 0
Indiana ? South Carolina 1
Iowa 99 South Dakota 0
Kansas 1 Tennessee ?
Kentucky 2 Texas 22
Louisiana 5 Utah 1
Maine 0 Vermont 0
Maryland 24 Virgin Islands (U.S.) x
Massachusetts 0 Virginia 11
Michigan 84 Washington 30
Minnesota 0 West Virginia x
Mississippi x Wisconsin ?
Missouri ? Wyoming 1

Findings
Trend Analysis
Regional or local Concept of Operations (CONOPS) plans are usually developed from
State Response Summary Total a grass roots model. Where present, they are usually the result of individual PSAPs
States that have making progress toward NG911 without a state-driven plan. In many cases, the
≥ 1 regional or local jurisdictions with NG911 authority have introduced efforts to implement solutions for
21 their respective PSAPs and followed national efforts to align with industry standards.
911 authority with • 2021: 21 states had ≥ 1 regional or local 911 authority that developed a NG911
a CONOPS Plan CONOPS plan
? – State responded data • 2020: 19 states had ≥ 1 regional or local 911 authority that developed a NG911

element as unknown
10 CONOPS plan
• 2019: 16 states had ≥ 1 regional or local 911 authority that developed a NG911
x – State did not submit data 6 CONOPS plan
• 2018: 13 states had ≥ 1 regional or local 911 authority that developed a NG911

CONOPS plan
National 911 Annual Report: 2021 Data 41
Data
NG911: PROCUREMENT

PSAP Operations
30. Identify if your state has met any of the following milestones for NG911
procurement at the state level, this year or at any point in the past, for
Database (GIS Services).
Select the milestone showing the farthest progress made for each NG911 part, function, and component
this year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama Awarded Contract(s) Montana Awarded Contract(s)
Alaska None Nebraska Installed/Tested/Deployed
American Samoa x Nevada x
Arizona Installed/Tested/Deployed New Hampshire Installed/Tested/Deployed
Arkansas Installed/Tested/Deployed New Jersey Released an RFP
California Installed/Tested/Deployed New Mexico Installed/Tested/Deployed
Colorado None New York ?
Connecticut Installed/Tested/Deployed North Carolina Installed/Tested/Deployed
Delaware ? North Dakota Installed/Tested/Deployed
District of Columbia Installed/Tested/Deployed Northern Mariana Islands x
Florida None Ohio Awarded Contract(s)
Georgia None Oklahoma Awarded Contract(s)
Guam None Oregon None
Hawaii None Pennsylvania Installed/Tested/Deployed
Idaho None Puerto Rico None
Illinois Awarded Contract(s) Rhode Island Installed/Tested/Deployed
Indiana None South Carolina Installed/Tested/Deployed
Iowa Installed/Tested/Deployed South Dakota Awarded Contract(s)
Kansas Installed/Tested/Deployed Tennessee Installed/Tested/Deployed
Kentucky Completed Procurement Texas Installed/Tested/Deployed
Louisiana None Utah Installed/Tested/Deployed
Maine Installed/Tested/Deployed Vermont Installed/Tested/Deployed
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts Installed/Tested/Deployed Virginia None
Michigan Awarded Contract(s) Washington Installed/Tested/Deployed
Minnesota Installed/Tested/Deployed West Virginia x
Mississippi x Wisconsin None
Missouri None Wyoming None

Findings

State Response Summary Total As a state progresses toward full implementation Released an RFP 1
of NG911, the procurement process may not be a Completed Procurement 1
States 48
sequential path. For example, there may be times Awarded Contract(s) 7
? – State responded data when a state has to release more than one RFP for
element as unknown
2 Installed/Tested/Deployed 24
a component. Therefore, year to year comparisons
x – State did not submit data 6 may not be indicative of progress. None 15

National 911 Annual Report: 2021 Data 42

Data
NG911: PROCUREMENT

PSAP Operations
31. Identify if your state has met any of the following milestones for NG911
procurement at the state level, this year or at any point in the past, for
NG Core Services.
Select the milestone showing the farthest progress made for each NG911 part, function, and component
this year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama Installed/Tested/Deployed Montana None
Alaska None Nebraska Installed/Tested/Deployed
American Samoa x Nevada x
Arizona Awarded Contract(s) New Hampshire Installed/Tested/Deployed
Arkansas Installed/Tested/Deployed New Jersey Released an RFP
California Installed/Tested/Deployed New Mexico None
Colorado Installed/Tested/Deployed New York ?
Connecticut Installed/Tested/Deployed North Carolina Installed/Tested/Deployed
Delaware ? North Dakota Awarded Contract(s)
District of Columbia Installed/Tested/Deployed Northern Mariana Islands x
Florida None Ohio Awarded Contract(s)
Georgia None Oklahoma None
Guam None Oregon None
Hawaii None Pennsylvania Installed/Tested/Deployed
Idaho None Puerto Rico None
Illinois Awarded Contract(s) Rhode Island Awarded Contract(s)
Indiana Installed/Tested/Deployed South Carolina Installed/Tested/Deployed
Iowa Installed/Tested/Deployed South Dakota Installed/Tested/Deployed
Kansas Installed/Tested/Deployed Tennessee Installed/Tested/Deployed
Kentucky None Texas Awarded Contract(s)
Louisiana None Utah Installed/Tested/Deployed
Maine Installed/Tested/Deployed Vermont Installed/Tested/Deployed
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts Installed/Tested/Deployed Virginia None
Michigan None Washington Installed/Tested/Deployed
Minnesota Released an RFP West Virginia x
Mississippi x Wisconsin Awarded Contract(s)
Missouri None Wyoming None

Findings

State Response Summary Total As a state progresses toward full implementation Released an RFP 2
of NG911, the procurement process may not be a Completed Procurement 0
States 48
sequential path. For example, there may be times Awarded Contract(s) 7
? – State responded data when a state has to release more than one RFP for
element as unknown
2 Installed/Tested/Deployed 22
a component. Therefore, year to year comparisons
x – State did not submit data 6 may not be indicative of progress. None 17

National 911 Annual Report: 2021 Data 43

Data
NG911: PROCUREMENT

PSAP Operations
32. Identify if your state has met any of the following milestones for NG911
procurement at the state level, this year or at any point in the past, for CAD.
Select the milestone showing the farthest progress made for each NG911 part, function, and component this
year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama None Montana None
Alaska None Nebraska None
American Samoa x Nevada x
Arizona None New Hampshire Installed/Tested/Deployed
Arkansas None New Jersey None
California None New Mexico None
Colorado None New York ?
Connecticut None North Carolina Installed/Tested/Deployed
Delaware ? North Dakota ?
District of Columbia Installed/Tested/Deployed Northern Mariana Islands x
Florida None Ohio None
Georgia None Oklahoma None
Guam None Oregon None
Hawaii None Pennsylvania None
Idaho None Puerto Rico Awarded Contract(s)
Illinois None Rhode Island Awarded Contract(s)
Indiana None South Carolina None
Iowa Installed/Tested/Deployed South Dakota None
Kansas Awarded Contract(s) Tennessee None
Kentucky None Texas None
Louisiana None Utah None
Maine None Vermont None
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts Installed/Tested/Deployed Virginia None
Michigan None Washington None
Minnesota None West Virginia x
Mississippi x Wisconsin None
Missouri None Wyoming None

Findings Trend Analysis

State Response Summary Total As a state progresses toward full implementation Released an RFP 0
of NG911, the procurement process may not be a Completed Procurement 0
States 47
sequential path. For example, there may be times Awarded Contract(s) 3
? – State responded data when a state has to release more than one RFP for
element as unknown
3 Installed/Tested/Deployed 6
a component. Therefore, year to year comparisons
x – State did not submit data 6 may not be indicative of progress. None 38

National 911 Annual Report: 2021 Data 44

Data
NG911: PROCUREMENT

PSAP Operations
33. Identify if your state has met any of the following milestones for NG911
procurement at the state level, this year or at any point in the past, for CPE.
Select the milestone showing the farthest progress made for each NG911 part, function, and component
this year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama Installed/Tested/Deployed Montana None
Alaska None Nebraska None
American Samoa x Nevada x
Arizona Awarded Contract(s) New Hampshire Installed/Tested/Deployed
Arkansas None New Jersey None
California Awarded Contract(s) New Mexico Installed/Tested/Deployed
Colorado None New York ?
Connecticut Installed/Tested/Deployed North Carolina Installed/Tested/Deployed
Delaware ? North Dakota Installed/Tested/Deployed
District of Columbia Installed/Tested/Deployed Northern Mariana Islands x
Florida None Ohio Awarded Contract(s)
Georgia None Oklahoma None
Guam None Oregon Installed/Tested/Deployed
Hawaii None Pennsylvania None
Idaho None Puerto Rico Installed/Tested/Deployed
Illinois None Rhode Island Installed/Tested/Deployed
Indiana None South Carolina Installed/Tested/Deployed
Iowa Installed/Tested/Deployed South Dakota Installed/Tested/Deployed
Kansas Installed/Tested/Deployed Tennessee Installed/Tested/Deployed
Kentucky None Texas None
Louisiana None Utah Installed/Tested/Deployed
Maine Installed/Tested/Deployed Vermont Installed/Tested/Deployed
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts Installed/Tested/Deployed Virginia None
Michigan None Washington None
Minnesota None West Virginia x
Mississippi x Wisconsin None
Missouri None Wyoming None

Findings Trend Analysis

State Response Summary Total As a state progresses toward full implementation Released an RFP 0
of NG911, the procurement process may not be a Completed Procurement 0
States 48
sequential path. For example, there may be times Awarded Contract(s) 3
? – State responded data when a state has to release more than one RFP for
element as unknown
2 Installed/Tested/Deployed 20
a component. Therefore, year to year comparisons
x – State did not submit data 6 may not be indicative of progress. None 25

National 911 Annual Report: 2021 Data 45

Data
NG911: PROCUREMENT

PSAP Operations
34. Identify if your state has met any of the following milestones for NG911
procurement at the state level, this year or at any point in the past,
for Recording.
Select the milestone showing the farthest progress made for each NG911 part, function, and component this
year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama Installed/Tested/Deployed Montana None
Alaska None Nebraska None
American Samoa x Nevada x
Arizona None New Hampshire Installed/Tested/Deployed
Arkansas None New Jersey None
California Awarded Contract(s) New Mexico Installed/Tested/Deployed
Colorado None New York Unknown
Connecticut None North Carolina Installed/Tested/Deployed
Delaware ? North Dakota Installed/Tested/Deployed
District of Columbia Installed/Tested/Deployed Northern Mariana Islands x
Florida None Ohio None
Georgia None Oklahoma None
Guam Installed/Tested/Deployed Oregon None
Hawaii None Pennsylvania None
Idaho None Puerto Rico Installed/Tested/Deployed
Illinois None Rhode Island Installed/Tested/Deployed
Indiana None South Carolina None
Iowa Installed/Tested/Deployed South Dakota None
Kansas None Tennessee None
Kentucky None Texas None
Louisiana None Utah None
Maine None Vermont Installed/Tested/Deployed
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts Installed/Tested/Deployed Virginia None
Michigan None Washington None
Minnesota None West Virginia x
Mississippi x Wisconsin None
Missouri None Wyoming None

Findings Trend Analysis

State Response Summary Total As a state progresses toward full implementation Released an RFP 0
of NG911, the procurement process may not be a Completed Procurement 0
States 48
sequential path. For example, there may be times Awarded Contract(s) 1
? – State responded data when a state has to release more than one RFP for
element as unknown
2 Installed/Tested/Deployed 13
a component. Therefore, year to year comparisons
x – State did not submit data 6 may not be indicative of progress. None 34

National 911 Annual Report: 2021 Data 46

Data
NG911: PROCUREMENT

PSAP Operations
35. Enter the number of regional or local 911 authorities within your state that
have released an RFP for any NG911 component (listed in questions 30-34)
for their area, this year or at any point in the past.
Identifies the number of regional or local 911 authorities within your state who have released a Request
for Proposal (RFP) for NG911 components for their area, regardless of the date the RFP was released.
If a sub-state 911 authority has released at least one RFP for only one component of NG911 at any point
in the past, include them in your total.

State Response State Response

Alabama 0 Montana ?
Alaska 4 Nebraska ?
American Samoa x Nevada x
Arizona 1 New Hampshire 0
Arkansas ? New Jersey 0
California 0 New Mexico ?
Colorado ? New York ?
Connecticut 0 North Carolina 0
Delaware ? North Dakota 0
District of Columbia 0 Northern Mariana Islands x
Florida 21 Ohio 13
Georgia ? Oklahoma 1
Guam 1 Oregon 0
Hawaii 0 Pennsylvania 0
Idaho 14 Puerto Rico 0
Illinois 118 Rhode Island ?
Indiana ? South Carolina 12
Iowa ? South Dakota 0
Kansas 1 Tennessee ?
Kentucky 114 Texas 17
Louisiana 5 Utah 1
Maine 0 Vermont 0
Maryland 2 Virgin Islands (U.S.) x
Massachusetts 0 Virginia 14
Michigan 33 Washington 40
Minnesota ? West Virginia x
Mississippi x Wisconsin 1
Missouri ? Wyoming 26

State Response Summary Total Findings Trend Analysis

States 36 Several states with a method of procurement in place have encouraged PSAPs
? – State responded data and local jurisdictions to utilize the contract to procure systems and services.
element as unknown
14 Many procurements have occurred that generate the functional NG911 networks
and services.
x – State did not submit data 6

National 911 Annual Report: 2021 Data 47

Data
NG911: PROCUREMENT

PSAP Operations
36. Identify if regional or local 911 authorities in your state have met any of the
following milestones for NG911 procurement at the sub-state level, this year
or at any point in the past, for Database (GIS Services).
Select the milestone showing the farthest progress made for each NG911 part, function, and component this
year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama None Montana ?
Alaska Installed/Tested/Deployed Nebraska None
American Samoa x Nevada x
Arizona Installed/Tested/Deployed New Hampshire None
Arkansas ? New Jersey None
California None New Mexico ?
Colorado None New York ?
Connecticut None North Carolina None
Delaware ? North Dakota None
District of Columbia None Northern Mariana Islands x
Florida Installed/Tested/Deployed Ohio ?
Georgia ? Oklahoma Installed/Tested/Deployed
Guam Awarded Contract(s) Oregon None
Hawaii None Pennsylvania None
Idaho Awarded Contract(s) Puerto Rico ?
Illinois Installed/Tested/Deployed Rhode Island ?
Indiana ? South Carolina Installed/Tested/Deployed
Iowa Installed/Tested/Deployed South Dakota None
Kansas Installed/Tested/Deployed Tennessee Installed/Tested/Deployed
Kentucky Awarded Contract(s) Texas Installed/Tested/Deployed
Louisiana Installed/Tested/Deployed Utah None
Maine None Vermont None
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts None Virginia Installed/Tested/Deployed
Michigan None Washington None
Minnesota Installed/Tested/Deployed West Virginia x
Mississippi x Wisconsin ?
Missouri Completed Procurement Wyoming None

Findings Trend Analysis

State Response Summary Total GIS systems remain a component of the local Released an RFP 0
authorities. Several states have distributed funds Completed Procurement 1
States 39
to support the additional effort to assess, develop Awarded Contract(s) 3
? – State responded data and manage the NG911 data model modifications
element as unknown
11 Installed/Tested/Deployed 14
to GIS data.
x – State did not submit data 6 None 21

National 911 Annual Report: 2021 Data 48

Data
NG911: PROCUREMENT

PSAP Operations
37. Identify if regional or local 911 authorities in your state have met any of the
following milestones for NG911 procurement at the sub-state level, this year
or at any point in the past, for NG Core Services.
Select the milestone showing the farthest progress made for each NG911 part, function, and component this
year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama None Montana ?
Alaska Installed/Tested/Deployed Nebraska None
American Samoa x Nevada x
Arizona Awarded Contract(s) New Hampshire None
Arkansas ? New Jersey None
California None New Mexico None
Colorado None New York ?
Connecticut None North Carolina None
Delaware ? North Dakota None
District of Columbia None Northern Mariana Islands x
Florida Installed/Tested/Deployed Ohio ?
Georgia ? Oklahoma Released an RFP
Guam Awarded Contract(s) Oregon None
Hawaii None Pennsylvania None
Idaho None Puerto Rico ?
Illinois Installed/Tested/Deployed Rhode Island ?
Indiana ? South Carolina Installed/Tested/Deployed
Iowa None South Dakota None
Kansas Awarded Contract(s) Tennessee Installed/Tested/Deployed
Kentucky None Texas Installed/Tested/Deployed
Louisiana Awarded Contract(s) Utah None
Maine None Vermont None
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts None Virginia Installed/Tested/Deployed
Michigan None Washington None
Minnesota None West Virginia x
Mississippi x Wisconsin Installed/Tested/Deployed
Missouri Completed Procurement Wyoming None

Findings Trend Analysis

State Response Summary Total Many NG911 implementations have been Released an RFP 1
undertaken at the state level. At the sub-state level Completed Procurement 1
States 41
there are some efforts that have been undertaken Awarded Contract(s) 4
? – State responded data but these are typically large metropolitan areas
element as unknown
9 Installed/Tested/Deployed 9
or COGs where a strong operational structure
x – State did not submit data 6 is present. None 26

National 911 Annual Report: 2021 Data 49

Data
NG911: PROCUREMENT

PSAP Operations
38. Identify if regional or local 911 authorities in your state have met any of the
following milestones for NG911 procurement at the sub-state level, this year
or at any point in the past, for CAD.
Select the milestone showing the farthest progress made for each NG911 part, function, and component this
year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama None Montana ?
Alaska Installed/Tested/Deployed Nebraska None
American Samoa x Nevada x
Arizona None New Hampshire None
Arkansas Installed/Tested/Deployed New Jersey None
California None New Mexico Installed/Tested/Deployed
Colorado None New York ?
Connecticut None North Carolina None
Delaware ? North Dakota None
District of Columbia None Northern Mariana Islands x
Florida ? Ohio ?
Georgia ? Oklahoma None
Guam Awarded Contract(s) Oregon None
Hawaii None Pennsylvania Installed/Tested/Deployed
Idaho Released an RFP Puerto Rico ?
Illinois Installed/Tested/Deployed Rhode Island ?
Indiana ? South Carolina None
Iowa Installed/Tested/Deployed South Dakota None
Kansas None Tennessee Installed/Tested/Deployed
Kentucky None Texas Installed/Tested/Deployed
Louisiana Installed/Tested/Deployed Utah ?
Maine ? Vermont None
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts None Virginia Installed/Tested/Deployed
Michigan None Washington Installed/Tested/Deployed
Minnesota Installed/Tested/Deployed West Virginia x
Mississippi x Wisconsin ?
Missouri ? Wyoming Installed/Tested/Deployed

Findings Trend Analysis

State Response Summary Total One of the impacts of NG911 is the ability Released an RFP 1
to have access to more real-time information. Completed Procurement 0
States 37
CAD upgrades to consume the information are Awarded Contract(s) 1
? – State responded data well underway.
element as unknown
13 Installed/Tested/Deployed 14
x – State did not submit data 6 None 21

National 911 Annual Report: 2021 Data 50

Data
NG911: PROCUREMENT

PSAP Operations
39. Identify if regional or local 911 authorities in your state have met any of the
following milestones for NG911 procurement at the sub-state level, this year
or at any point in the past, for CPE.
Select the milestone showing the farthest progress made for each NG911 part, function, and component this
year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama None Montana ?
Alaska Installed/Tested/Deployed Nebraska Awarded Contract(s)
American Samoa x Nevada x
Arizona Awarded Contract(s) New Hampshire None
Arkansas Installed/Tested/Deployed New Jersey Completed Procurement
California None New Mexico Installed/Tested/Deployed
Colorado None New York ?
Connecticut None North Carolina None
Delaware ? North Dakota None
District of Columbia None Northern Mariana Islands x
Florida ? Ohio ?
Georgia ? Oklahoma Released an RFP
Guam Awarded Contract(s) Oregon Installed/Tested/Deployed
Hawaii None Pennsylvania Installed/Tested/Deployed
Idaho Installed/Tested/Deployed Puerto Rico ?
Illinois Installed/Tested/Deployed Rhode Island ?
Indiana ? South Carolina None
Iowa Installed/Tested/Deployed South Dakota None
Kansas Installed/Tested/Deployed Tennessee Installed/Tested/Deployed
Kentucky None Texas Installed/Tested/Deployed
Louisiana Installed/Tested/Deployed Utah None
Maine None Vermont None
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts None Virginia Installed/Tested/Deployed
Michigan None Washington Installed/Tested/Deployed
Minnesota Installed/Tested/Deployed West Virginia x
Mississippi x Wisconsin Installed/Tested/Deployed
Missouri Completed Procurement Wyoming Installed/Tested/Deployed

Findings Trend Analysis

State Response Summary Total Call-handling systems that deliver calls to the Released an RFP 1
PSAP via NG911 are typically tied to the local Completed Procurement 2
States 41
jurisdiction. In many states procurement has Awarded Contract(s) 3
? – State responded data included hosted CPE with the NG911 system
element as unknown
9 Installed/Tested/Deployed 18
to alleviate the disparate local installed CPE.
x – State did not submit data 6 None 17

National 911 Annual Report: 2021 Data 51

Data
NG911: PROCUREMENT

PSAP Operations
40. Identify if regional or local 911 authorities in your state have met any of the
following milestones for NG911 procurement at the sub-state level, this year
or at any point in the past, for Recording.
Select the milestone showing the farthest progress made for each NG911 part, function, and component this
year or at any point in the past.

None Released RFP Completed Procurement Awarded Contract(s) Installed/Tested/Deployed

State Response State Response

Alabama None Montana ?
Alaska ? Nebraska None
American Samoa x Nevada x
Arizona None New Hampshire None
Arkansas Installed/Tested/Deployed New Jersey Completed Procurement
California None New Mexico Installed/Tested/Deployed
Colorado None New York ?
Connecticut None North Carolina None
Delaware ? North Dakota None
District of Columbia None Northern Mariana Islands x
Florida ? Ohio ?
Georgia ? Oklahoma None
Guam Awarded Contract(s) Oregon None
Hawaii None Pennsylvania Installed/Tested/Deployed
Idaho Released an RFP Puerto Rico ?
Illinois Installed/Tested/Deployed Rhode Island ?
Indiana ? South Carolina None
Iowa Installed/Tested/Deployed South Dakota None
Kansas None Tennessee Installed/Tested/Deployed
Kentucky None Texas Installed/Tested/Deployed
Louisiana Installed/Tested/Deployed Utah ?
Maine ? Vermont None
Maryland Installed/Tested/Deployed Virgin Islands (U.S.) x
Massachusetts None Virginia Installed/Tested/Deployed
Michigan None Washington Installed/Tested/Deployed
Minnesota Installed/Tested/Deployed West Virginia x
Mississippi x Wisconsin Installed/Tested/Deployed
Missouri Completed Procurement Wyoming Installed/Tested/Deployed

Findings Trend Analysis

State Response Summary Total As a state progresses toward full implementation Released an RFP 1
of NG911, the procurement process may not be a Completed Procurement 2
States 38
sequential path. For example, there may be times Awarded Contract(s) 1
? – State responded data when a state has to release more than one RFP for
element as unknown
12 Installed/Tested/Deployed 14
a component. Therefore, year to year comparisons
x – State did not submit data 6 may not be indicative of progress. None 20

National 911 Annual Report: 2021 Data 52

Data
NG911: TRANSITION

PSAP Operations
41. Enter the number of primary PSAPs in your state that are currently connected
to an ESInet and are using the ESInet to perform location-based routing and
call processing.
Identifies the number of primary PSAPs in your state that process NG911 emergency calls for all service
types (wireline, wireless, VoIP) using NG911 infrastructure that conforms to nationally accepted standards.
Specifically, this is the number of primary PSAPs in your state that have implemented NG911 systems
for all service types.

State Response State Response

Alabama 0 Montana 0
Alaska 0 Nebraska 21
American Samoa x Nevada x
Arizona 24 New Hampshire 2
Arkansas 6 New Jersey 0
California 4 New Mexico 0
Colorado 0 New York ?
Connecticut 66 North Carolina 108
Delaware ? North Dakota 21
District of Columbia 1 Northern Mariana Islands x
Florida 32 Ohio 11
Georgia 1 Oklahoma 0
Guam ? Oregon 0
Hawaii 5 Pennsylvania 0
Idaho 0 Puerto Rico 0
Illinois 28 Rhode Island 0
Indiana 91 South Carolina 9
Iowa 112 South Dakota 1
Kansas 100 Tennessee ?
Kentucky 114 Texas 159
Louisiana 0 Utah 30
Maine 24 Vermont 6
Maryland 7 Virgin Islands (U.S.) x
Massachusetts 215 Virginia 43
Michigan 134 Washington 38
Minnesota 0 West Virginia x
Mississippi x Wisconsin 3
Missouri 0 Wyoming 0

State Response Summary Total

States 46
? – State responded data
element as unknown
4
x – State did not submit data 6
continued on next page
National 911 Annual Report: 2021 Data 53
Data
NG911: TRANSITION

PSAP Operations
41. Enter the number of primary PSAPs in your state that are currently connected
to an ESInet and are using the ESInet to perform location-based routing and
call processing.
Findings Trend Analysis

The number of PSAPs connected to an ESInet and using an 26-50, 1 reported 51-99, and 5 reported over 100 PSAPs
ESInet to perform location-based call routing and call connected to an ESInet to perform location-based call routing
processing has increased from previous years. and call processing.
•  021: Of the 46 states/territories that reported, 16 had no
2 •  019: 11 states reported that 100% of their NG911
2
PSAPs connected to an ESInet to perform location-based systems are processing and interpreting location and caller
call routing and call processing. 21 reported 1-50, 3 reported information. This decrease may be attributed to different
51-100, 5 reported 101-200, and 1 reported over 200 PSAPs interpretations of the question or different reporting states
connected to an ESInet to perform location-based call routing each year.
and call processing. •  018: 14 states reported that 100% of their NG911 systems
2
•  020: Of the 48 states/territories that reported, 23 had no
2 are processing and interpreting location and caller information.
PSAPs connected to an ESInet to perform location-based This decrease may be attributed to different interpretations
call routing and call processing. 10 reported 1-25, 5 reported of the question or different reporting states each year.

0
1-50
51-100
101-150
VT
NH 151-200
MA
RI
CT
200+
NJ
DE
Unknown
MD Did not submit
DC

AS
GU
MP
PR
VI

0 16

1-50 21

51-100 3
Count

101-150 4

151-200 1
200+ 1
Unknown 4

Did Not Submit 6

0 5 10 15 20 25
Number of States

National 911 Annual Report: 2021 Data 54

Data
NG911: TRANSITION

PSAP Operations
42. Enter the percentage of population served by NG911 capable PSAPs within
your state.
Identifies the percentage of the population for a reporting state served by NG911-capable 911 services
meeting industry-accepted definitions for NG911. Note, using NENA’s i3 standard alone is not the same as an
NG911 system. The i3 standard only describes the network, components, and interfaces required to establish
NG911 service. To deploy a “full function” NG911 system, states will need equipment and software vendors,
access network providers, and originating service providers, all elements not included in the i3 standard.
Enter whole numbers, eg. 25% instead of 0.25.

State Response State Response

Alabama 100 Montana 0
Alaska 80 Nebraska 7
American Samoa x Nevada x
Arizona 61.5 New Hampshire 100
Arkansas 10 New Jersey 0
California 1 New Mexico 0
Colorado 0 New York ?
Connecticut 100 North Carolina 88
Delaware ? North Dakota 100
District of Columbia 100 Northern Mariana Islands x
Florida 1 Ohio 20
Georgia 2.51 Oklahoma 0
Guam ? Oregon 0
Hawaii 0 Pennsylvania 0
Idaho 40 Puerto Rico 100
Illinois 4.5 Rhode Island 0
Indiana 100 South Carolina 15
Iowa 95 South Dakota 96
Kansas 67 Tennessee 95
Kentucky 100 Texas 74.5
Louisiana 0 Utah 100
Maine 100 Vermont 100
Maryland 45.37 Virgin Islands (U.S.) x
Massachusetts 100 Virginia 49
Michigan 91.79 Washington 70.47
Minnesota 0 West Virginia x
Mississippi x Wisconsin 1.31
Missouri ? Wyoming ?

State Response Summary Total

States 45
? – State responded data
element as unknown
5
x – State did not submit data 6
continued on next page
National 911 Annual Report: 2021 Data 55
Data
NG911: TRANSITION

42. Enter the percentage of population served by NG911 capable PSAPs within
your state.
Findings Trend Analysis

States that reported that 100% of their population is served •  020: 9 states reported 100% of their population is served
2
by NG911 capable PSAPs has decreased. This decrease may by this capability
be attributed to different interpretations of the question or •  019: 11 states reported 100% of their population is served
2
different reporting states each year. 15 states reported that
by this capability
more than 0% but less than 100% of their population is served
by this capability. •  018: 11 states reported 100% of their population is served
2
by this capability
•  021: 12 states reported 100% of their population is served
2
by this capability

0%
1-25%
26-50%
51-75%
VT
NH 76-99%
MA
RI
CT
100%
NJ Unknown
DE
MD Did not submit
DC

AS
GU
MP
PR
VI

0% 11

1-25% 9
Percentage

26-50% 3

51-75% 4

76-99% 6

100% 12

Unknown 5

Did Not Submit 6

0 5 10 15
Number of States

National 911 Annual Report: 2021 Data 56

Data
NG911: TRANSITION

PSAP Operations
43. Enter the percentage of geographical area where PSAPs are served by NG911
capable services within your state.
Identifies the percentage of geographic area served (as opposed to population) by NG911 services.
NG911 capable services indicates that the infrastructure is in place to potentially allow a full range of
NG911 services. Data from this will help differentiate progress for those jurisdictions that have dense urban
populations and reflect IP-capable 911 services meeting industry-accepted definitions for NG911. They
may be serving a large percentage of the population but may be serving a very small geographic portion
of the state. This metric could indirectly help gauge progress for rural areas. Enter whole numbers, eg.
25% instead of 0.25.

State Response State Response

Alabama 100 Montana 0
Alaska ? Nebraska 30
American Samoa x Nevada x
Arizona 3.12 New Hampshire 100
Arkansas 4 New Jersey 0
California 96 New Mexico 0
Colorado 0 New York ?
Connecticut 100 North Carolina 94
Delaware ? North Dakota 100
District of Columbia 100 Northern Mariana Islands x
Florida 11 Ohio 10
Georgia 0.05 Oklahoma 0
Guam ? Oregon 0
Hawaii 0 Pennsylvania 0
Idaho 50 Puerto Rico 100
Illinois 21 Rhode Island ?
Indiana 100 South Carolina 20
Iowa 95 South Dakota 90
Kansas 94 Tennessee 95
Kentucky 100 Texas 82.2
Louisiana 0 Utah 100
Maine 100 Vermont 100
Maryland ? Virgin Islands (U.S.) x
Massachusetts 100 Virginia 29.4
Michigan 99.45 Washington 96.81
Minnesota 0 West Virginia x
Mississippi x Wisconsin 4
Missouri ? Wyoming ?

State Response Summary Total

States 42
? – State responded data
element as unknown
8
x – State did not submit data 6 continued on next page
National 911 Annual Report: 2021 Data 57
Data
NG911: TRANSITION

43. Enter the percentage of geographical area where PSAPs are served by NG911
capable services within your state.
Findings Trend Analysis

States that reported that 100% of their geographic area •  020: 8 states reported that 100% of their geographic
2
is served by NG911 capable services has decreased. This area is served by NG911 capable services
decrease may be attributed to different interpretations of •  019: 11 states reported that 100% of their geographic
2
the question or different reporting states each year. 14 states
area is served by NG911 capable services
reported that more than 0% but less than 100% of their
geographic area is served by NG911 capable services. •  018: 12 states reported that 100% of their geographic
2
area is served by NG911 capable services
•  021: 12 states reported that 100% of their geographic
2
area is served by NG911 capable services

0%
1-25%
26-50%
51-75%
VT
NH 76-99%
MA
RI
CT
100%
NJ Unknown
DE
MD Did not submit
DC

AS
GU
MP
PR
VI

0% 10

1-25% 8
Percentage

26-50% 3

51-75% 0
76-99% 9

100% 12

Unknown 8

Did Not Submit 6

0 2 4 6 8 10 12 14
Number of States

National 911 Annual Report: 2021 Data 58

Data
NG911: OPERATIONS

PSAP Operations
44. Enter the total number of operational ESInets deployed within your state.
The number of ESInets deployed and operational within the state that are supporting emergency
communications. NENA defines an ESInet as a managed IP network that is used for emergency services
communications, and which can be shared by all public safety agencies. It provides the IP transport
infrastructure upon which independent application platforms and core functional processes can be deployed,
including, but not restricted to, those necessary for providing NG911 services. ESInets may be constructed
from a mix of dedicated and shared facilities. ESInets may be interconnected at local, regional, state, federal,
national, and international levels to form an IP-based internetwork (network of networks).

State Response State Response

Alabama 1 Montana 1
Alaska 3 Nebraska 8
American Samoa x Nevada x
Arizona 1 New Hampshire 2
Arkansas 1 New Jersey 0
California 2 New Mexico 0
Colorado 1 New York ?
Connecticut 1 North Carolina 1
Delaware ? North Dakota 1
District of Columbia 1 Northern Mariana Islands x
Florida 29 Ohio 1
Georgia 1 Oklahoma 1
Guam ? Oregon 0
Hawaii 4 Pennsylvania 5
Idaho 2 Puerto Rico 0
Illinois 3 Rhode Island 0
Indiana 2 South Carolina 13
Iowa 2 South Dakota 1
Kansas 2 Tennessee 1
Kentucky 0 Texas 38
Louisiana 0 Utah 2
Maine 1 Vermont 1
Maryland 7 Virgin Islands (U.S.) x
Massachusetts 1 Virginia 12
Michigan 1 Washington 2
Minnesota 1 West Virginia x
Mississippi x Wisconsin 2
Missouri 5 Wyoming 0

State Response Summary Total

States 47
? – State responded data
element as unknown
3
x – State did not submit data 6
continued on next page
National 911 Annual Report: 2021 Data 59
Data
NG911: OPERATIONS

44. Enter the total number of operational ESInets deployed within your state.

Findings Trend Analysis

•  021: A total of 164 operational ESInets were reported to be

2 •  019: A total of 141 operational ESInets were reported to be
2
deployed across 47 states. Inconsistencies in reported state deployed across 34 states. Inconsistencies in reported state
data in recent years has contributed to fluctuations in this data in recent years has contributed to fluctuations in this
total count. total count.
•  020: A total of 146 operational ESInets were reported to be
2 •  018: A total of 162 operational ESInets were reported to be
2
deployed across 46 states. Inconsistencies in reported state deployed across 27 states. Inconsistencies in reported state
data in recent years has contributed to fluctuations in this data in recent years has contributed to fluctuations in this
total count. total count.

0
1-25
26-50
51-75
VT
NH
MA
76-99
RI
CT
100+
NJ Unknown
DE
MD Did not submit
DC

AS
GU
MP
PR
VI

0 8

1-25 37

26-50 2
Count

51-75 0
76-99 0
100+ 0
Unknown 3

Did Not Submit 6

0 10 20 30 40
Number of States

National 911 Annual Report: 2021 Data 60

Data
NG911: OPERATIONS

PSAP Operations
45. Enter the number of primary PSAPs that have CPE processing IP calls from an
ESInet in your state.
This element tracks how many primary PSAPs are processing IP emergency requests (calls) into their CPE
directly (without conversion back to analog) from an ESInet.

State Response State Response

Alabama 97 Montana ?
Alaska 3 Nebraska 21
American Samoa x Nevada x
Arizona 24 New Hampshire 2
Arkansas 7 New Jersey 0
California 3 New Mexico 0
Colorado 59 New York ?
Connecticut 66 North Carolina 108
Delaware ? North Dakota 21
District of Columbia 1 Northern Mariana Islands x
Florida 29 Ohio 11
Georgia 1 Oklahoma 18
Guam ? Oregon 0
Hawaii 5 Pennsylvania 0
Idaho 14 Puerto Rico 0
Illinois 28 Rhode Island 0
Indiana 91 South Carolina 8
Iowa 110 South Dakota 28
Kansas 112 Tennessee 114
Kentucky 0 Texas 185
Louisiana 0 Utah 30
Maine 24 Vermont 6
Maryland 7 Virgin Islands (U.S.) x
Massachusetts 215 Virginia 43
Michigan 132 Washington 38
Minnesota 71 West Virginia x
Mississippi x Wisconsin 3
Missouri ? Wyoming 0

State Response Summary Total

States 45
? – State responded data
element as unknown
5
x – State did not submit data 6
continued on next page
National 911 Annual Report: 2021 Data 61
Data
NG911: OPERATIONS

PSAP Operations
45. Enter the number of primary PSAPs that have CPE processing IP calls from an
ESInet in your state.
Findings Trend Analysis

In 2019 this question asked for a percentage of PSAPs having •  020: Of the 46 states that reported, 5 have ≥ 100, 26 have
2
CPE processing IP calls from an ESInet in your state. In 2020 the < 100, and 15 have 0 primary PSAPs that have CPE processing
question changed to the number of primary PSAPs that have IP calls from an ESInet
CPE processing IP calls from an ESInet in your state. Therefore, •  019: 10 states reported that 100% of their PSAPs can utilize
2
the following data will be inconsistent between 2018 and 2019
IP for traffic delivery
to 2020.
•  018: 8 states reported that 100% of their PSAPs can utilize
2
•  021: Of the 45 states that reported, 7 have ≥ 100, 29 have
2 IP for traffic delivery
< 100, and 15 have 0 primary PSAPs that have CPE processing
IP calls from an ESInet

0
1-25
26-50
51-75
VT
NH
MA
76-99
RI
CT
100+
NJ Unknown
DE
MD Did not submit
DC

AS
GU
MP
PR
VI

0 9

1-25 18

26-50 6
Count

51-75 3

76-99 2

100+ 7

Unknown 5

Did Not Submit 6

0 5 10 15 20
Number of States

National 911 Annual Report: 2021 Data 62

Data
NG911: OPERATIONS

PSAP Operations
46. Enter the number of ESInet connected PSAPs in your state.
This element tracks the progress of ESInet deployments and PSAP connectivity to ESInets for call delivery.
This includes PSAPs that are receiving IP calls from an ESInet but have a Legacy PSAP Gateway (LPG)
converting the calls back into analog to be processed by the CPE.

State Response State Response

Alabama 106 Montana 38
Alaska 3 Nebraska 21
American Samoa x Nevada x
Arizona 24 New Hampshire 2
Arkansas 7 New Jersey 0
California 4 New Mexico 0
Colorado 83 New York ?
Connecticut 66 North Carolina 118
Delaware ? North Dakota 21
District of Columbia 1 Northern Mariana Islands x
Florida 32 Ohio 11
Georgia 1 Oklahoma 18
Guam ? Oregon 0
Hawaii 4 Pennsylvania 49
Idaho 15 Puerto Rico 0
Illinois 28 Rhode Island 0
Indiana 119 South Carolina 31
Iowa 112 South Dakota 28
Kansas 112 Tennessee 114
Kentucky 0 Texas 486
Louisiana 0 Utah 30
Maine 1 Vermont 6
Maryland 7 Virgin Islands (U.S.) x
Massachusetts 215 Virginia 43
Michigan 134 Washington 64
Minnesota 103 West Virginia x
Mississippi x Wisconsin 3
Missouri 27 Wyoming 0

State Response Summary Total

States 47
? – State responded data
element as unknown
3
x – State did not submit data 6
continued on next page
National 911 Annual Report: 2021 Data 63
Data
NG911: OPERATIONS

PSAP Operations
46. Enter the number of ESInet connected PSAPs in your state.

Findings Trend Analysis

In recent years, there has been a gradual increase in the

reported number of PSAPs connected to an ESInet.
• 2021: 2,287 PSAPs reported using an ESInet
• 2020: 2,177 PSAPs reported using an ESInet
• 2019: 2,152 PSAPs reported using an ESInet
• 2018: 1,813 PSAPs reported using an ESInet

0
1-25
26-50
51-75
VT
NH
MA
76-99
RI
CT
100+
NJ Unknown
DE
MD Did not submit
DC

AS
GU
MP
PR
VI

0 8

1-25 17

26-50 9
Count

51-75 2

76-99 1
100+ 10

Unknown 3

Did Not Submit 6

0 5 10 15 20
Number of States

National 911 Annual Report: 2021 Data 64

Data
NG911: OPERATIONS

PSAP Operations
47. What percentage of your GIS data has been converted from the legacy data
model to the NG911 data model?
The percentage of all the civic addresses in the state that have been geocoded into geospatial points.
This occurs by synchronizing the Master Street Address Guide (MSAG) civic addresses to a Geographic
Information System (GIS) geospatial database of road centerlines, site / structure locations, and related
spatial databases. Converting civic addresses into GIS information enables NG911 systems to geospatially
route calls and is necessary for other NG911 services. While ALI database normalization is a part of the
GIS process, this question only pertains to the MSAG synchronization and not ALI. Enter whole numbers,
ex. 25% instead of 0.25.

State Response State Response

Alabama 25 Montana ?
Alaska ? Nebraska 98
American Samoa x Nevada x
Arizona 100 New Hampshire 100
Arkansas ? New Jersey 25
California 93 New Mexico 0
Colorado ? New York ?
Connecticut 99.51 North Carolina 95
Delaware ? North Dakota 90
District of Columbia 100 Northern Mariana Islands x
Florida ? Ohio 90
Georgia 20 Oklahoma 16
Guam ? Oregon 0
Hawaii 0 Pennsylvania 20
Idaho 20 Puerto Rico 0
Illinois 96 Rhode Island 100
Indiana 67 South Carolina 20
Iowa 98 South Dakota 93.94
Kansas 100 Tennessee 100
Kentucky ? Texas 77.33
Louisiana ? Utah 100
Maine 100 Vermont 100
Maryland 98 Virgin Islands (U.S.) x
Massachusetts 100 Virginia 100
Michigan 30 Washington 100
Minnesota 75 West Virginia x
Mississippi x Wisconsin ?
Missouri ? Wyoming ?

State Response Summary Total

States 37
? – State responded data
element as unknown
13
x – State did not submit data 6 continued on next page
National 911 Annual Report: 2021 Data 65
Data
NG911: OPERATIONS

PSAP Operations
47. What percentage of your GIS data has been converted from the legacy data
model to the NG911 data model?
Findings Trend Analysis

•  021: 12 states reported that 100% of address authorities

2 •  019: 13 states reported that 100% of address authorities
2
within their state have geocoded their addresses to a GIS within their state have geocoded their addresses to a GIS
ready format while 21 states reported having made ready format while14 reported having made some progress
some progress •  018: 13 states reported that 100% of address authorities
2
•  020: 11 states reported that 100% of address authorities
2 within their state have geocoded their addresses to a GIS
within their state have geocoded their addresses to a GIS ready format
ready format while 20 states reported having made
some progress

0%
1-25%
26-50%
51-75%
VT
NH 76-99%
MA
RI
CT
100%
NJ Unknown
DE
MD Did not submit
DC

AS
GU
MP
PR
VI

0% 4

1-25% 7
Percentage

26-50% 1

51-75% 2

76-99% 10

100% 13

Unknown 13

Did Not Submit 6

0 2 4 6 8 10 12 14
Number of States

National 911 Annual Report: 2021 Data 66

Data
NG911: MATURITY LEVELS

48. What level of maturity is your state in for the category of governance?
Governance addresses the structured oversight of the 911 authorities and identifies whether there
is a governing body with documented and tracked planning and implementation efforts.
•L
 egacy – No governance structure is in place to support NG911.
•F
 oundational – Governance support only exists for the initial stages of NG911 coordination. Limited state governance
with many regional or local arrangements may exist with limited coordination and strategy to connect the individual
PSAPs via an NG911 network. Many PSAPs operate under their own authority.
•T
 ransitional – Governance and coordination exist for state and regional or local PSAP authorities to mandate or organize
NG911 within a strategic plan. Many PSAPs are working within the governance structure to ensure long-term success.
• I ntermediate – NG911 governance is coordinated from a single entity responsible for administering and governing the
NG911 strategy for the entire state. Most of the PSAPs follow the NG911 governance introduced by that single entity.
•J
 urisdictional End State – NG911 governance flows from the designated entity for all NG911 activities for the state.
All PSAPs operate under that single entity for governance.

State Response State Response

Alabama Jurisdictional End Montana ?
Alaska Foundational Nebraska Intermediate
American Samoa x Nevada x
Arizona Transitional New Hampshire Jurisdictional End
Arkansas Transitional New Jersey Foundational
California Jurisdictional End New Mexico Foundational
Colorado Transitional New York ?
Connecticut Jurisdictional End North Carolina Jurisdictional End
Delaware ? North Dakota Jurisdictional End
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida ? Ohio Foundational
Georgia Legacy Oklahoma Foundational
Guam Legacy Oregon Transitional
Hawaii Intermediate Pennsylvania Intermediate
Idaho Foundational Puerto Rico Intermediate
Illinois Intermediate Rhode Island Foundational
Indiana Jurisdictional End South Carolina Transitional
Iowa Intermediate South Dakota Jurisdictional End
Kansas Intermediate Tennessee Jurisdictional End
Kentucky Jurisdictional End Texas Transitional
Louisiana Legacy Utah Jurisdictional End
Maine Jurisdictional End Vermont Jurisdictional End
Maryland Transitional Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Transitional
Michigan Transitional Washington Jurisdictional End
Minnesota Jurisdictional End West Virginia x
Mississippi x Wisconsin Foundational
Missouri Foundational Wyoming Foundational

continued on next page

National 911 Annual Report: 2021 Data 67
Data
NG911: MATURITY LEVELS

PSAP Operations
48. What level of maturity is your state in for the category of governance?

Legacy Foundational Transitional Intermediate Jurisdictional End State

Findings Trend Analysis

State Response Summary Total
States 46 Compared to 2018 and 2019 data, several states reported being in a more
? – State responded data advanced NG911 maturity level for governance. This may be due to general progress
element as unknown
4 toward NG911 or a different interpretation of the maturity levels for this data
collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 3

Foundational 10
Maturity Level

Transitional 9

Intermediate 7

Jurisdictional End 17

Unknown 4

Did Not Submit 6

0 5 10 15 20
Number of States

National 911 Annual Report: 2021 Data 68

Data
NG911: MATURITY LEVELS

49. What level of maturity is your state in for the category of routing and location?
Routing and location define how a system interprets 911 call location information to route the call and
accompanying information to a given PSAP. This speaks to the ability to use geospatial capabilities to relay a
caller’s location to a PSAP.
• Legacy – No change to the existing routing and location of 911 calls.
• Foundational – Some transition to NG911 call routing and location has begun, but the call routing and location
information for all 911 calls within a jurisdiction has not been fully implemented. This includes the initial database
and GIS work to support NG911. PSAPs are not receiving calls via IP.
•T
 ransitional – Transition to NG911 call routing and location has been implemented for some PSAPs or for some specific
call types. PSAPs are receiving IP from the ESInet, but the call traffic is still using legacy location and data.
• I ntermediate – PSAPS are utilizing NG911 geospatial routing and data for all 911 calls but are still reliant upon ALI
information to verify call location.
• Jurisdictional End State – PSAPs are using a complete i3 call routing system and have fully implemented a system to
meet or exceed the NG911 standard.

State Response State Response

Alabama Transitional Montana ?
Alaska Foundational Nebraska Transitional
American Samoa x Nevada x
Arizona Intermediate New Hampshire Transitional
Arkansas Transitional New Jersey Legacy
California Intermediate New Mexico Legacy
Colorado Legacy New York ?
Connecticut Transitional North Carolina Intermediate
Delaware ? North Dakota Transitional
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Transitional Ohio Foundational
Georgia Legacy Oklahoma Legacy
Guam Legacy Oregon Foundational
Hawaii Transitional Pennsylvania Transitional
Idaho Foundational Puerto Rico Legacy
Illinois Transitional Rhode Island Foundational
Indiana Intermediate South Carolina Transitional
Iowa Intermediate South Dakota Transitional
Kansas Intermediate Tennessee Transitional
Kentucky Jurisdictional End Texas Intermediate
Louisiana Transitional Utah Jurisdictional End
Maine Transitional Vermont Intermediate
Maryland Jurisdictional End Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Transitional
Michigan Transitional Washington Intermediate
Minnesota Foundational West Virginia x
Mississippi x Wisconsin Transitional
Missouri Legacy Wyoming Foundational

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Data
NG911: MATURITY LEVELS

PSAP Operations
49. What level of maturity is your state in for the category of routing and location?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Findings Trend Analysis

States 47
There are some inconsistencies in the maturity level identified by states for routing
? – State responded data
element as unknown
3 and location compared to 2018 and 2019 data. This may be due to a different
interpretation of the maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 8

Foundational 7
Maturity Level

Transitional 18

Intermediate 9

Jurisdictional End 5

Unknown 3

Did Not Submit 6

0 5 10 15 20
Number of States

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Data
NG911: MATURITY LEVELS

50. What level of maturity does your state fall in for the category of GIS data?
GIS data is a fundamental element of NG911 but is not utilized for legacy 911 call routing. The below options
define the steps necessary to plan, process, and improve the existing data in order to begin utilizing GIS data
for NG911.
• L
 egacy – No change or progress to GIS data at the present time.
• Foundational – GIS data transformation has begun, and the initial standardization (normalization and synchronization)
of the GIS information has begun but is not completed.
•T  ransitional – GIS data transformation is in the late stage of development. Testing has begun and pilot projects are in
progress to demonstrate readiness of the GIS data for NG911 use.
• I ntermediate – GIS data and geospatial call routing has been implemented without location validation. All other
functional components have been deployed including the final dataset, ECRF and PRF.
•J  urisdictional End State – PSAPs are using a complete i3 GIS data set and have fully implemented a system to meet
or exceed the NG911 standard.

State Response State Response

Alabama Transitional Montana ?
Alaska Foundational Nebraska Intermediate
American Samoa x Nevada x
Arizona Jurisdictional End New Hampshire Transitional
Arkansas Transitional New Jersey Foundational
California Intermediate New Mexico Transitional
Colorado Legacy New York ?
Connecticut Intermediate North Carolina Intermediate
Delaware ? North Dakota Transitional
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Foundational Ohio Transitional
Georgia Foundational Oklahoma Transitional
Guam Legacy Oregon Legacy
Hawaii Transitional Pennsylvania Transitional
Idaho Foundational Puerto Rico Legacy
Illinois Transitional Rhode Island Intermediate
Indiana Foundational South Carolina Transitional
Iowa Intermediate South Dakota Transitional
Kansas Jurisdictional End Tennessee Intermediate
Kentucky Jurisdictional End Texas Transitional
Louisiana Transitional Utah Intermediate
Maine Jurisdictional End Vermont Jurisdictional End
Maryland Jurisdictional End Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Transitional
Michigan Transitional Washington Intermediate
Minnesota Transitional West Virginia x
Mississippi x Wisconsin Foundational
Missouri Foundational Wyoming Foundational

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National 911 Annual Report: 2021 Data 71
Data
NG911: MATURITY LEVELS

PSAP Operations
50. What level of maturity does your state fall in for the category of GIS data?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Findings Trend Analysis

States 47
There are some inconsistencies in the maturity level identified by states for GIS data
? – State responded data
element as unknown
3 compared to 2018 and 2019 data. This may be due to a different interpretation of the
maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 4

Foundational 9
Maturity Level

Transitional 17

Intermediate 9

Jurisdictional End 8

Unknown 3

Did Not Submit 6

0 5 10 15 20
Number of States

National 911 Annual Report: 2021 Data 72

Data
NG911: MATURITY LEVELS

51. What level of maturity is your state in for the category of NG911
core service elements?
The central NG911 core services functions provide the logical processing interactions between the delivery of
calls and data from the OSP to PSAPs, and manages NG911 call delivery under normal and abnormal conditions.
• L
 egacy – No change or progress to NG911 at the present time.

• F
 oundational – NG911 core services implementation progress is fragmented or limited to select PSAPs.

• T
 ransitional – NG911 core services implementation progress has been made throughout the 911 authority’s
jurisdictional boundary and includes the deployment of core services to the state or individual PSAPs.
• I ntermediate – NG911 core services have been implemented and are utilized for most PSAPs within the
jurisdiction boundary.
• J
 urisdictional End State – All PSAPs are operating with the NG911 core services.

State Response State Response

Alabama Intermediate Montana ?
Alaska Legacy Nebraska Transitional
American Samoa x Nevada x
Arizona Intermediate New Hampshire Jurisdictional End
Arkansas Transitional New Jersey Legacy
California Transitional New Mexico Legacy
Colorado Legacy New York ?
Connecticut Transitional North Carolina Intermediate
Delaware ? North Dakota Transitional
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Foundational Ohio Foundational
Georgia Legacy Oklahoma Foundational
Guam Legacy Oregon Legacy
Hawaii Transitional Pennsylvania Transitional
Idaho Legacy Puerto Rico Legacy
Illinois Foundational Rhode Island Transitional
Indiana Intermediate South Carolina Transitional
Iowa Intermediate South Dakota Jurisdictional End
Kansas Intermediate Tennessee Intermediate
Kentucky Jurisdictional End Texas Intermediate
Louisiana Transitional Utah Intermediate
Maine Jurisdictional End Vermont Jurisdictional End
Maryland Transitional Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Foundational
Michigan Intermediate Washington Intermediate
Minnesota Foundational West Virginia x
Mississippi x Wisconsin Foundational
Missouri Foundational Wyoming Legacy

continued on next page

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Data
NG911: MATURITY LEVELS

PSAP Operations
51. What level of maturity is your state in for the category of NG911
core service elements?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Findings Trend Analysis

States 47
There are some inconsistencies in the maturity level identified by states for NG911
? – State responded data
element as unknown
3 core service elements compared to 2018 and 2019 data. This may be due to a different
interpretation of the maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 10

Foundational 8
Maturity Level

Transitional 11

Intermediate 11

Jurisdictional End 7

Unknown 3

Did Not Submit 6

0 5 10 15 20
Number of States

National 911 Annual Report: 2021 Data 74

Data
NG911: MATURITY LEVELS

52. What level of maturity is your state in for the category of network?
Network area capabilities represent the various technology mechanisms for connecting external entities to
PSAPs via either a legacy selective router or an ESInet to process 911 calls.
• L
 egacy – No change or progress to NG911 at the present time. No change to the call ingress or egress.

• F
 oundational – NG911 progress has begun through procurement of NG911 components, but call ingress and egress
remains unchanged.
• T
 ransitional – An ESInet has been implemented and call ingress modification has begun to interface the OSP traffic via IP;
the call egress to the PSAP has been transformed to all IP.
• I ntermediate – Call ingress is in the late stages of being transformed to IP. Call egress to the PSAPs is all IP and traffic is
being delivered across the ESInet to all jurisdictions connected to the ESInet.
• J
 urisdictional End State – All PSAPs are using the ESInet and all traffic has been transformed to IP.

State Response State Response

Alabama Intermediate Montana ?
Alaska Legacy Nebraska Transitional
American Samoa x Nevada x
Arizona Intermediate New Hampshire Jurisdictional End
Arkansas Foundational New Jersey Legacy
California Transitional New Mexico Legacy
Colorado Foundational New York ?
Connecticut Intermediate North Carolina Intermediate
Delaware ? North Dakota Intermediate
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Transitional Ohio Transitional
Georgia Legacy Oklahoma Legacy
Guam Legacy Oregon Foundational
Hawaii Intermediate Pennsylvania Foundational
Idaho Foundational Puerto Rico Transitional
Illinois Foundational Rhode Island Foundational
Indiana Intermediate South Carolina Transitional
Iowa Intermediate South Dakota Foundational
Kansas Transitional Tennessee Intermediate
Kentucky Jurisdictional End Texas Transitional
Louisiana Transitional Utah Intermediate
Maine Jurisdictional End Vermont Jurisdictional End
Maryland Intermediate Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Transitional
Michigan Jurisdictional End Washington Transitional
Minnesota Transitional West Virginia x
Mississippi x Wisconsin Foundational
Missouri Foundational Wyoming Foundational

continued on next page

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Data
NG911: MATURITY LEVELS

PSAP Operations
52. What level of maturity is your state in for the category of network?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Findings Trend Analysis

States 47
There are some inconsistencies in the maturity level identified by states for network
? – State responded data
element as unknown
3 compared to 2018 and 2019 data. This may be due to a different interpretation of the
maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 6

Foundational 11
Maturity Level

Transitional 12

Intermediate 11

Jurisdictional End 7

Unknown 3

Did Not Submit 6

0 2 4 6 8 10 12 14
Number of States

National 911 Annual Report: 2021 Data 76

Data
NG911: MATURITY LEVELS

53. What level of maturity is your state in for the category of PSAP call handling
system and applications?
Legacy call handling systems are defined by their use of CAMA trunk interfaces and legacy ALI interfaces.
The first step toward NG911 is upgrading call handling equipment to be IP compatible. This step may
optionally include replacing the legacy CAMA TDM circuits with the ATIS-defined IP technology-based
transitional RFAI protocol.
• Legacy – No change or progress to NG911 at the present time, and no change to the call handling system.
• F
 oundational – NG911 progress has begun by procuring CPE systems that can handle NG911 calls but the features are
not in use.
• T
 ransitional – An ESInet is delivering IP traffic to many PSAPs’ CPEs, and some have begun to deploy text, but there is not
integration across the entire state.
• I ntermediate – PSAPs are using the ESInet for all traffic, and all call handling is IP-based. Multimedia is
supported for calls, text and logging across the entire state.
 urisdictional End State – All PSAPs are transitioned to the NG911 system and all traffic is being delivered consistent
•J
with the NG911 standard.

State Response State Response

Alabama Intermediate Montana ?
Alaska Legacy Nebraska Transitional
American Samoa x Nevada x
Arizona Intermediate New Hampshire Transitional
Arkansas Foundational New Jersey Foundational
California Foundational New Mexico Transitional
Colorado Legacy New York ?
Connecticut Transitional North Carolina Intermediate
Delaware ? North Dakota Intermediate
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Transitional Ohio Foundational
Georgia Legacy Oklahoma Legacy
Guam Legacy Oregon Foundational
Hawaii Foundational Pennsylvania Foundational
Idaho Transitional Puerto Rico Intermediate
Illinois Foundational Rhode Island Foundational
Indiana Transitional South Carolina Transitional
Iowa Intermediate South Dakota Intermediate
Kansas Transitional Tennessee Transitional
Kentucky Jurisdictional End Texas Transitional
Louisiana Intermediate Utah Intermediate
Maine Jurisdictional End Vermont Transitional
Maryland Transitional Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Transitional
Michigan Intermediate Washington Transitional
Minnesota Transitional West Virginia x
Mississippi x Wisconsin Foundational
Missouri Foundational Wyoming Foundational

continued on next page

National 911 Annual Report: 2021 Data 77
Data
NG911: MATURITY LEVELS

PSAP Operations
53. What level of maturity is your state in for the category of PSAP call handling
system and applications?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Trend Analysis

Findings
States 47
There are some inconsistencies in the maturity level identified by states for PSAP call
? – State responded data
element as unknown
3 handling systems and applications compared to 2018 and 2019 data. This may be due
to a different interpretation of the maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 5

Foundational 12
Maturity Level

Transitional 16

Intermediate 10

Jurisdictional End 4

Unknown 3

Did Not Submit 6

0 5 10 15 20
Number of States

National 911 Annual Report: 2021 Data 78

Data
NG911: MATURITY LEVELS

54. What level of maturity is your state in for the category of security?
Security includes capabilities, operations and best practices expected at the ESInet level, all levels of the
NENA i3 functional elements, the PSAP level, and all external facing interfaces.
• Legacy – Security posture/policy has not yet been developed.

• Foundational – PSAPs have begun to assess and prioritize the security risks of NG911/IP and have introduced initial
security policies to minimize risks and threats to the PSAP.
• Transitional – PSAPs have conducted a full assessment of the vulnerabilities associated with security and have begun
to implement, administer, and coordinate security polices to manage security threats to their NG911 system.
• Intermediate – PSAPs have implemented security polices and a process to periodically audit and mitigate
security vulnerabilities.
• Jurisdictional End State – All PSAPs are utilizing a common security framework baseline.

State Response State Response

Alabama Jurisdictional End Montana ?
Alaska Legacy Nebraska Transitional
American Samoa x Nevada x
Arizona Intermediate New Hampshire Transitional
Arkansas Legacy New Jersey Legacy
California Transitional New Mexico Transitional
Colorado Foundational New York ?
Connecticut Legacy North Carolina Transitional
Delaware ? North Dakota Transitional
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Foundational Ohio Foundational
Georgia Legacy Oklahoma Foundational
Guam Legacy Oregon Legacy
Hawaii Intermediate Pennsylvania Foundational
Idaho Foundational Puerto Rico Jurisdictional End
Illinois Foundational Rhode Island Transitional
Indiana Intermediate South Carolina Foundational
Iowa Foundational South Dakota Legacy
Kansas Intermediate Tennessee Foundational
Kentucky Jurisdictional End Texas Foundational
Louisiana Transitional Utah Intermediate
Maine ? Vermont Jurisdictional End
Maryland Jurisdictional End Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Legacy
Michigan Jurisdictional End Washington Intermediate
Minnesota Foundational West Virginia x
Mississippi x Wisconsin Legacy
Missouri Legacy Wyoming Foundational

continued on next page

National 911 Annual Report: 2021 Data 79
Data
NG911: MATURITY LEVELS

PSAP Operations
54. What level of maturity is your state in for the category of security?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Findings Trend Analysis

States 46
There are some inconsistencies in the maturity level identified by states for security
? – State responded data
element as unknown
4 compared to 2018 and 2019 data. This may be due to a different interpretation of the
maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 11

Foundational 13
Maturity Level

Transitional 8

Intermediate 6

Jurisdictional End 8

Unknown 4

Did Not Submit 6

0 2 4 6 8 10 12 14
Number of States

National 911 Annual Report: 2021 Data 80

Data
NG911: MATURITY LEVELS

55. What level of maturity is your state in for the category of operations?
Operations planning addresses aspects of execution, oversight, plan management, and efforts necessary to
support the transition from legacy systems to the NG911 processing model and services.
• Legacy – No plan or coordination has been introduced.

• Foundational – Initial planning for operation of an NG911 system has begun and the long-term strategy for administration
is in progress. Plans have been introduced but are not yet approved.
• Transitional – Operations plans for the NG911 system have been approved but have not begun to be implemented.

• Intermediate – Operations plans are fully approved and are in the late stage of implementation.

• Jurisdictional End State – All operations plans are fully implemented.

State Response State Response

Alabama Intermediate Montana ?
Alaska Legacy Nebraska Intermediate
American Samoa x Nevada x
Arizona Transitional New Hampshire Jurisdictional End
Arkansas Foundational New Jersey Foundational
California Intermediate New Mexico Foundational
Colorado Foundational New York ?
Connecticut Jurisdictional End North Carolina Intermediate
Delaware ? North Dakota Transitional
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Foundational Ohio Legacy
Georgia Legacy Oklahoma Legacy
Guam Legacy Oregon Legacy
Hawaii Foundational Pennsylvania Intermediate
Idaho Foundational Puerto Rico Foundational
Illinois Foundational Rhode Island Transitional
Indiana Intermediate South Carolina Foundational
Iowa Intermediate South Dakota Intermediate
Kansas Jurisdictional End Tennessee Intermediate
Kentucky Jurisdictional End Texas Transitional
Louisiana Foundational Utah Intermediate
Maine Jurisdictional End Vermont Jurisdictional End
Maryland Intermediate Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Transitional
Michigan Jurisdictional End Washington Intermediate
Minnesota Transitional West Virginia x
Mississippi x Wisconsin Transitional
Missouri Transitional Wyoming Foundational

continued on next page

National 911 Annual Report: 2021 Data 81
Data
NG911: MATURITY LEVELS

PSAP Operations
55. What level of maturity is your state in for the category of operations?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Findings Trend Analysis

States 47
There are some inconsistencies in the maturity level identified by states for operations
? – State responded data
element as unknown
3 compared to 2018 and 2019 data. This may be due to a different interpretation of the
maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 6

Foundational 12
Maturity Level

Transitional 8

Intermediate 12

Jurisdictional End 9

Unknown 3

Did Not Submit 6

0 2 4 6 8 10 12 14
Number of States

National 911 Annual Report: 2021 Data 82

Data
NG911: MATURITY LEVELS

56. What level of maturity is your state in for the category of optional interfaces?
Optional Interfaces include those which are supplemental and supportive of 911 services but are not a basic
necessity for receiving or responding to a call. Optional interfaces may include CAD, Broadband, RapidSOS
and location supporting tools, hosted logging systems, hosted recording solutions and cybersecurity taps. Any
and all optional interfaces must comply with all applicable industry interface standards and must not interfere
with or impact the function or security of the NG911 systems.
• Legacy – No optional interfaces have been documented.
• Foundational – Optional interfaces, which may be useful for NG911, have been documented, but they have not been
assessed or reviewed.
•T
 ransitional – Optional interfaces, which can be beneficial within the NG911 system, have been
documented and assessed, and integration with those systems has begun.
• I ntermediate – All potential optional interfaces have been documented and assessed and integration with those systems
is complete.
• Jurisdictional End State – All optional interfaces have been implemented and jurisdictional support has begun.

State Response State Response

Alabama Transitional Montana ?
Alaska Legacy Nebraska Transitional
American Samoa x Nevada x
Arizona Intermediate New Hampshire Jurisdictional End
Arkansas Foundational New Jersey Foundational
California Transitional New Mexico Transitional
Colorado Foundational New York ?
Connecticut Transitional North Carolina Intermediate
Delaware ? North Dakota Transitional
District of Columbia Jurisdictional End Northern Mariana Islands x
Florida Transitional Ohio Foundational
Georgia Legacy Oklahoma Legacy
Guam Legacy Oregon Legacy
Hawaii Foundational Pennsylvania Foundational
Idaho Foundational Puerto Rico Transitional
Illinois Foundational Rhode Island Transitional
Indiana Intermediate South Carolina Foundational
Iowa Intermediate South Dakota Legacy
Kansas Transitional Tennessee Transitional
Kentucky Jurisdictional End Texas Foundational
Louisiana Transitional Utah Transitional
Maine Jurisdictional End Vermont Jurisdictional End
Maryland Intermediate Virgin Islands (U.S.) x
Massachusetts Jurisdictional End Virginia Foundational
Michigan Jurisdictional End Washington Transitional
Minnesota Transitional West Virginia x
Mississippi x Wisconsin Foundational
Missouri Legacy Wyoming Transitional

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Data
NG911: MATURITY LEVELS

PSAP Operations
56. What level of maturity is your state in for the category of optional interfaces?

Legacy Foundational Transitional Intermediate Jurisdictional End State

State Response Summary Total Findings Trend Analysis

States 47
There are some inconsistencies in the maturity level identified by states for
? – State responded data
element as unknown
3 optional interfaces compared to 2018 and 2019 data. This may be due to a different
interpretation of the maturity levels for this data collection period.
x – State did not submit data 6

VT
Legacy
NH
MA Foundational
RI
CT Transitional
NJ
DE Intermediate
MD
DC Jurisdictional End
Unknown
AS
GU Did not submit
MP
PR
VI

Legacy 7

Foundational 12
Maturity Level

Transitional 16

Intermediate 5

Jurisdictional End 7

Unknown 3

Did Not Submit 6

0 5 10 15 20
Number of States

National 911 Annual Report: 2021 Data 84

Data
DoD PSAP DATA

DoD PSAP Data

The DoD continues to report data for 2021, increasing the value of the report each year. Last year, 2020 data
was submitted by the DoD for the first time.

The DoD data continues to be in aggregate form and is not presented in individual form other than to correlate
DoD PSAPs to the states and territories.

The DoD data allows for additional opportunities for collaboration, cooperation and planning in an NG911
context. As the data sharing relationship between the National 911 Office and the DoD continues to evolve, the
intent is to add additional comparative data elements each year. This year, 911 call volumes were collected and
reported from the United States Navy, Air Force and Marines.

DoD PSAPs are ubiquitous, and emphasis should be placed on outreach where appropriate between the state
911 programs and the DoD PSAPs in their respective jurisdictions. Economies of scale, similarity of requirements,
mission, and purpose all drive formalizing relationships between state 911 programs and the DoD in the
NG911 context.

The DoD data points out the many opportunities that exist to extend NG911 statewide services, capabilities,
and interoperability to all 911 services in a state.

VT 0 PSAPs
NH
MA 1-3 PSAPs
RI
CT 4-6 PSAPs
NJ
DE 7-10 PSAPs
MD
DC 11+ PSAPs

National 911 Annual Report: 2021 Data 85

Data
DoD PSAP DATA
Stateside (CONUS) DoD Operated PSAPs
State Number of DoD PSAPs State Number of DoD PSAPs
Alabama 3 Montana 2
Alaska 5 Nebraska 1
Arizona 6 Nevada 3
Arkansas 1 New Jersey 2
California 15 New Mexico 4
Colorado 6 New York 6
Delaware 1 North Carolina 5
District of Columbia 1 North Dakota 3
Florida 6 Ohio 7
Georgia 8 Oklahoma 5
Hawaii 1 Oregon 1
Idaho 2 Pennsylvania 5
Illinois 1 Rhode Island 1
Indiana 2 South Carolina 6
Iowa 1 South Dakota 1
Kansas 4 Tennessee 3
Kentucky 3 Texas 12
Louisiana 2 Utah 2
Maine 1 Vermont 1
Maryland 4 Virginia 9
Massachusetts 3 Washington 3
Michigan 3 West Virginia 2
Minnesota 2 Wisconsin 4
Mississippi 4 Wyoming 2
Missouri 2

Overseas (OCONUS) DoD Operated PSAPs

Overseas (OCONUS) = 43 PSAPs in 21 U.S. Territories and Countries
Guam Puerto Rico Romania Spain Jordan
Germany Japan Portugal Cuba
Greece Okinawa Qatar Turkey
South Korea Diego Garcia United Arab Emirates Bahrain
Italy United Kingdom Kuwait Saudi Arabia

Findings Trend Analysis Analysis Trend Analysis

Not all DoD installations have E911 capable PSAPs. Most of these DoD data points represent an on base/installation or on
Across the globe there are 220. Of those 220, 177 premise PSAP facility. Some DoD PSAPs have a specific purpose and
are stateside and the balance are overseas in U.S. mission that may or may not preclude participation or interoperation
Territories and Countries. with a 911 system within a particular state or jurisdiction.

DoD Call Volume

Branch Total annual number of 911 calls delivered
Total 712,873
Navy 143,302
Air Force 39,157
Marines 530,414
National 911 Annual Report: 2021 Data 86