IBS 303: Management Information Systems

Muftawu Dzang Alhassan

MPhil (UG), BCom (UDS)
Email: [email protected]
0543297086
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 Lecture 1
Information Systems and
People

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Learning Objectives
1. Three characteristics of valuable information
2. Role of IS in organizations
3. Four components of IS
4. MIS research areas
5. Examples
6. Ethical questions

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Nature of Information
• Data
• Information
• Knowledge

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Information Value

• Timeliness
• Accuracy
• Completeness

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IS in Action
• Facebook
• Date Rush
• Jumia

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Organizations and IS
1. Operations
management
2. Customer interactions
3. Decision making
4. Collaboration on teams
5. Competitive advantage
6. Individual productivity

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1. Managing Operations
• Functions to deliver goods and services
• Compliance
• Industry-specific operations

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2. Customer Interactions
• CRM systems build and maintain relationships
• Web-based front offices and online self-service

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3. Making Decisions
• Data-driven decision making
• Business intelligence

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4. Collaborating on Teams

• Social networks
• Online communities

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5. Competitive Advantage
• Competitive advantage
• Businesses and nonprofit organizations

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6. Individual Productivity
• Computer software
• Electronic devices

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IS Components

1. People
2. Technology
3. Processes
4. Data

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1. People

• Leaders
• Managers and staff
• Information technology team
• User-generated content

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2. Technology

• Hardware
• Software
• Telecommunications

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3. Processes
• Set of activities to achieve task
• Business process management

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4. Data
• The grist for every
information system
• Converted into digital
format, integrated,
and shared across
systems

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IS Discipline
• Study of information systems and often
referred to as MIS.

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IS in Business

• Marketing
• Finance
• HR
• Sales
• Manufacturing
• Entrepreneurship

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IS in Nonprofits and Government

• Fund-raisers
• Relief workers
• Volunteering

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IT Department
• Chief Information Officer (CIO)

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Ethical Issues
• Privacy
• Crisis management
• Reputation

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END OF LECTURE

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