Vivid Service Manual English
Vivid Service Manual English
Vivid
Service Manual
SRAM LLC WARRANTY
Extent of Limited Warranty
Except as otherwise set forth herein, SRAM warrants its products to be free from defects in materials or workmanship for a period of
two years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty
must be made through the retailer where the bicycle or the SRAM component was purchased. Original proof of purchase is required.
Except as described herein, SRAM makes no other warranties, guaranties, or representations of any type (express or implied), and
all warranties (including any implied warranties of reasonable care, merchantibility, or fitness for a particular purpose) are hereby
disclaimed.
Local law
This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from state to
state (USA), from province to province (Canada), and from country to country elsewhere in the world.
To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent
with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer. For
example, some states in the United States of America, as well as some governments outside of the United States (including provinces in
Canada) may:
a. Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer
(e.g. United Kingdom).
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.
For Australian customers:
This SRAM limited warranty is provided in Australia by SRAM LLC, 1333 North Kingsbury, 4th floor, Chicago, Illinois, 60642, USA. To
make a warranty claim please contact the retailer from whom you purchased this SRAM product. Alternatively, you may make a claim
by contacting SRAM Australia, 6 Marco Court, Rowville 3178, Australia. For valid claims SRAM will, at its option, either repair or replace
your SRAM product. Any expenses incurred in making the warranty claim are your responsibility. The benefits given by this warranty
are additional to other rights and remedies that you may have under laws relating to our products. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Limitations of Liability
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall SRAM or
its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages.
Limitations of Warranty
This warranty does not apply to products that have been incorrectly installed and/or adjusted according to the respective SRAM user
manual. The SRAM user manuals can be found online at sram.com, rockshox.com, avidbike.com, truvativ.com, or zipp.com.
This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product, non-compliance with
manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond
its design.
This warranty does not apply when the product has been modified, including, but not limited to any attempt to open or repair any
electronic and electronic related components, including the motor, controller, battery packs, wiring harnesses, switches, and chargers.
This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.
This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to
service according to SRAM recommendations and/or riding or installation in conditions or applications other than recommended.
Wear and tear parts are identified as:
Notwithstanding anything else set forth herein, this warranty is limited to one year for all electronic and electronic related components
including motors, controllers, battery packs, wiring harnesses, switches, and chargers. The battery pack and charger warranty does not
include damage from power surges, use of improper charger, improper maintenance, or such other misuse.
This warranty shall not cover damages caused by the use of parts of different manufacturers.
This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorised by SRAM for use
with SRAM components.
This warranty shall not cover damages resulting from commercial (rental) use.
Table of Contents
Exploded View - Vivid....................................................................................................................................................................... 5
Vivid Service.......................................................................................................................................................................................12
Parts and Tools Needed for Service............................................................................................................................................................................................. 12
Spring Removal...................................................................................................................................................................................................................................... 13
Damper Internals Removal............................................................................................................................................................................................................... 15
Damper Service..................................................................................................................................................................................................................................... 17
Shaft Assembly Installation.............................................................................................................................................................................................................20
IFP Reservoir Service.......................................................................................................................................................................................................................... 21
Reassembly and Bleed......................................................................................................................................................................................................................26
SAFETY FIRST!
We care about YOU. Please, always wear your safety glasses and
protective gloves when servicing RockShox products.
Protect yourself! Wear your safety gear!
Exploded View - Vivid
Shaft Eyelet
Seal Head
Piston
Retaining Ring
IFP Reservoir Fill Cap
IFP Reservoir
Damper Tube
Centering Ring
Damper Body
Compression Valve
Body Eyelet
Compression Knob
Ending Stroke Rebound Knob
N ot i c e
Use aluminum soft jaws to prevent damage to the rear shock eyelets when clamping into a vise.
P a r t s a n d To o l s f o r M o u n t i n g a n d B u s h i n g S e r v i c e
• Safety glasses • Bench vise with aluminum soft jaws
• Nitrile gloves • RockShox 1/2" x 1/2" rear shock bushing removal/installation tool
• Apron • 13 mm open end wrench
• Clean, lint-free rags • Adjustable wrench
• Suspension specific grease
Images in the following steps are of Monarch RL, but are applicable to
Vivid.
Threaded rod
Thread the small end of the push pin onto the threaded rod until
1 the rod is flush or slightly protrudes from the hex-shaped end of
the push pin.
Notic e
Do not scratch the air can as you turn the wrench.
13 mm 13 mm
Reinsert the threaded rod and push pin through the shaft eyelet.
4
Thread the large, open end of the catcher along the rod until it
rests against the shaft eyelet.
Use a 13 mm wrench to thread the push pin along the rod until it
stops against the end spacer.
13 mm 13 mm
Insert the threaded rod through the shaft eyelet until the base of
1 the push pin rests against the bushing.
Thread the large, open end of the catcher onto the rod until it rests
on the eyelet.
13 mm 13 mm
Position the shaft eyelet and eyelet bushing between the soft jaws
5 of a vise. Slowly turn the vise handle to begin pressing the eyelet
bushing into the shaft eyelet.
N OTICE
To prevent damage to the shock use aluminum soft jaws and
position the eyelet in the vise so that the adjustment knobs are
clear of the vise jaws.
Check the alignment of the bushing as it enters the eyelet. If
the bushing starts to enter the eyelet at an angle, remove the
bushing from the eyelet, regrease the bushing, and repeat this
step until the bushing enters the eyelet straight.
Thread the small end of the push pin onto the threaded rod until
1 the push pin is flush or slightly protrudes from the hex-shaped end
of the push pin.
Insert the threaded rod through the bushing pin then through the
2 shaft eyelet so that the bushing pin is positioned between the push
pin and the eyelet.
Thread the large, open end of the catcher onto the rod until it rests
3 on the eyelet.
13 mm
Unthread the catcher from the threaded rod and remove the tool
5 from the shaft eyelet.
Position the end spacer with the large end facing the air can. Use
6 your fingers to push the end spacer onto each end of the bushing
pin.
P a r t s a n d To o l s N e e d e d f o r S e r v i c e
• Safety glasses • 31 mm flat wrench or strap wrench
• Nitrile gloves • Torque wrench
• Apron • Socket wrench
• Clean, lint-free rags • 10 mm socket
• Oil pan • 1.5, 2, and 3 mm hex wrenches
• Isopropyl alcohol • T10 TORX® wrench
• RockShox 3wt suspension fluid • Schrader valve core tool
• Suspension specific grease • Pick
• Bench vise with aluminum soft jaws • Vivid pump adapter
• RockShox Vivid 24 mm Spanner Wrench • Shock pump
• Counter MeasureTM Compressor tool • Plastic pipe or dowel
N OTICE
Do not scratch any sealing surfaces when servicing your suspension. Scratches can cause leaks. When replacing o-rings, use your
fingers or a pick to remove the o-ring. Clean the o-ring groove and apply grease to the new o-ring.
To prevent damage to the shock, use aluminum soft jaws and position the eyelet in the vise so the adjustment knobs, Preload Adjuster
and reservoir are clear of the vise jaws.
12 Vivid Service
Spring Removal
To record your adjustment settings, turn the Beginning Stroke
1 Rebound knob and the Compression knob clockwise until they
stop, while counting the number of detent clicks or turns. This will
assist you with post-service set up.
Once you have recorded your settings, turn the Compression knob
counter-clockwise until it stops.
You do not need to turn the Ending Stroke Rebound knob.
13 Spring Removal
Use a T10 TORX® wrench to remove the IFP reservoir fill cap. Use a
5 small hex wrench or pick to depress the Schrader valve and release
all air pressure from the IFP reservoir.
Once the pressure has been released, depress the Schrader valve
a second time. If the Schrader valve is able to move, the shock has
been completely depressurized.
If the Schrader valve does not move at all, the shock is still
pressurized and will need to be sent to an authorized RockShox
service center for further service.
Use a Schrader valve tool to remove and replace the Schrader
valve core.
C a u ti o n - e y e H a z ar d T10
14 Spring Removal
Damper Internals Removal
Clamp the body eyelet into the vise.
1
Hold the bottom out bumper away from the seal head and insert
2 the RockShox Vivid 24 mm Spanner Wrench into the pin holes of
the seal head. Turn the spanner wrench counter-clockwise to
remove the seal head from the damper body.
notic e
Hold the spanner wrench in place with your hand as you turn the
seal head to prevent damage to the seal head pin holes.
24 mm
Remove the shock from the vise and pour the fluid from the
4 damper body into an oil pan.
The damper tube centering ring will come out as you pour the
fluid from the damper body.
Spray isopropyl alcohol on the damper body and centering ring
and clean them with a rag.
Remove and replace the piston glide ring and the two o-rings
3 located under the glide ring.
N OTICE
Do not scratch any sealing surfaces when servicing your
suspension. Scratches can cause leaks. When replacing o-rings,
use your fingers or a pick to remove the o-ring. Clean the o-ring
groove and apply grease to the new o-ring.
17 Damper Service
Use a socket wrench with a 10 mm socket to unthread the piston
4 nut. Insert a 2 mm hex wrench through the piston nut and into the
piston bolt, main piston, and shim stack washers. Keeping all parts
together, carefully remove the piston assembly and hex wrench
from the shaft and set it aside.
10 mm
2 mm
2 mm
Remove the bottom out bumper from the shaft. Clean and inspect
6 the shaft for damage and replace if necessary.
18 Damper Service
Use a pick to remove and replace the main shaft seal, the o-ring
7 located in the interior of the seal head, and the o-ring located on
the outside of the seal head.
notic e
Do not scratch the seal head with the pick. Use the pick to
carefully pierce the main shaft seal and inner o-ring to remove
them from the seal head.
19 Damper Service
Shaft Assembly Installation
Install the bottom out bumper onto the shaft assembly.
1
Grease the interior of the seal head and install it onto the shaft
2 assembly with the Counter MeasureTM Spring oriented upward.
Use the 2 mm hex wrench to install the piston assembly onto the
3 shaft. Use a torque wrench with a 10 mm socket to tighten the nut
10 mm 7.9 N.m (70 in-lb)
2 mm
Use a pick to remove the retention clip from the IFP reservoir.
2
C a u ti o n - E y e ha z ar d
The retention clip can eject rapidly as it is removed. Wear safety
glasses.
Do not scratch the inside of the IFP reservoir with the pick.
Thread the Vivid Pump Adapter into a shock pump. Thread the
3 pump and Vivid Pump Adapter into the IFP reservoir cap. Pull up
on the pump and rock it side to side to remove the IFP reservoir
cap from the IFP reservoir. Remove the IFP reservoir cap from the
pump/adapter.
Inspect the IFP reservoir cap for damage. If the IFP reservoir cap is
damaged, it will need to be replaced.
31 mm
Use your finger to push the IFP out of the IFP reservoir.
6
Remove and replace the IFP reservoir o-ring and shoulder washer,
8 located above the threads inside the IFP reservoir.
T10
2 mm
Notic e
Do not overtighten the IFP reservoir.
Use a 1.5 mm hex wrench to push the compression needle into the
5 compression valve. This will ensure that there is a path for bleeding
the shock.
Remove the shock from the vise.
1.5 mm
Pour RockShox 3wt suspension fluid into the damper body until it
8 is level with the top of the damper tube. Fluid will begin to bleed
into the IFP reservoir.
Use the palm of your hand to tap downward on the top of the
damper body repeatedly to move fluid into the reservoir. This will
assist in purging air bubbles from the system.
3wt
Install the IFP, flat side up, into the reservoir. Use your thumb to
10 evenly and slowly push the IFP into the reservoir just past the step
in the reservoir.
Tap the top of the damper body a few more times to push any
trapped air through the IFP bleed port. When no more air bubbles
emerge from the bleed port, immediately cover the damper body
with your hand.
Keep the damper body covered with your hand and use a
11 T10 TORX® wrench to install the bleed screw into the bleed port
and tighten it until the IFP begins to spin.
A small amount of grease on the tip of the TORX wrench will keep
the bleed screw in place while installing it.
Remove your hand from the damper body.
T10
3wt
Hold the bottom out bumper away from the seal head and insert
13 the RockShox Vivid 24 mm Spanner Wrench into the pin holes of
the seal head.
24 mm
3 mm
3 mm
Use a torque wrench inserted into the slot of the spanner wrench
17 to tighten the seal head to 28.2 N.m (250 in-lb).
The torque wrench should be attached at a 90 degree angle
to the spanner wrench in order to obtain an accurate torque
reading.
T10
C a u ti o n - E y e ha z ar d
Fluid can eject from the IFP bleed port. Wear safety glasses.
Place a rag around the IFP reservoir to catch fluid overflow. Use
a hollow plastic tool when setting the IFP depth to minimize fluid
overflow. 53 mm or 49 mm
53 mm or 49 mm
Use a T10 TORX® wrench to install the bleed screw into the bleed
20 port and tighten it until the IFP begins to spin.
T10
3 mm
Thread the pump and Vivid Pump Adapter into the IFP reservoir
27 cap. Pull up on the pump to seat the reservoir cap against the
retaining ring.
200 psi
Use a pick to remove and replace the IFP reservoir fill cap o-ring.
29
T10
Spray the entire shock with isopropyl alcohol and clean it with a
31 rag.
Refer to the rebound and damper settings that you wrote down for
33 your shock at the beginning of the service. Set each adjuster to the
recorded number of clicks/turns.