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SOC Escalation Matrix PDF

This document outlines the escalation list for service operations at Extreme Broadband Sdn Bhd, including contact details for four levels of support. The first level support provides immediate assistance via phone or email 24/7. The second level involves the team leader being contacted within 1 hour, while the third level is the technical manager contacted within 2 hours. For the fourth level of escalation, the CEO is contacted within 3 hours.

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1K views1 page

SOC Escalation Matrix PDF

This document outlines the escalation list for service operations at Extreme Broadband Sdn Bhd, including contact details for four levels of support. The first level support provides immediate assistance via phone or email 24/7. The second level involves the team leader being contacted within 1 hour, while the third level is the technical manager contacted within 2 hours. For the fourth level of escalation, the CEO is contacted within 3 hours.

Uploaded by

Fitra Nandes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Escalation List for Service Operation Center ( SOC )

Escalation Level Contact Details Email Address

First Level Support (Immediate)


Tel: 1300223922 / [email protected]
Customer Service Operations Center
+6019 388 3272 [email protected]
Operation Hours : 24hrs x 7 days

Second Level ( 1 hour ) Mobile:


Team Leader, Service Operations +6019 388 0983 [email protected]
Juliana Basri

Third Level ( 2 Hour )

Mobile:
Shahar Radzif [email protected]
+6019 388 0183
Technical Manager

Service Operations Manager


Mobile:
Kavitha Sariadaran [email protected]
+6019 388 3273

Fourth Level ( 3 Hours )


Mobile:
Chief Executive Officer
+6019 388 8968
Wong Weng Yew [email protected]

Extreme Broadband Sdn Bhd


34b, Jalan Diplomatik 3/1, Presint 15, 62050 Putrajaya, Wilayah Persekutuan Putrajaya

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