Banking Professional Examination 2023

Syllabus Conversion Policy: Subject to Subject Mapping

JAIBB(Basic/Core Subjects)
JAIBB : 2022 Syllabus Subjects JAIBB : 2010 Syllabus Subjects
Code JAIBB (Basic/Core Subjects) Status Code JAIBB Compulsory Subjects
Monetary and Financial
MAFS System New Subject MFS Marketing of Financial Services
Governance in Financial
GFI Institutions New Subject AFS Accounting for Financial Services
Principles of Economics
POE Principles of Economics PBE & Bangladesh Economy
Laws and Practice of General
LPGB Banking LPB Laws and Practice of Banking
Business Communication
BCFI in Financial Institutions BC Business Communications
Organization and
OM Management OM Organization & Management

AIBB (Advanced/ Applied Subjects)

AIBB (Advanced/ Applied
Code Subjects) Status Code DAIBB (Compulsory Subjects)
Risk Management in Financial Mandatory Management of Financial
RMFI Institutions Subject MFI Institutions
Credit Operations and Mandatory Lending Operation & Risk
COM Management Subject LRM Management
Trade Finance and Foreign Mandatory International Trade & Foreign
TFFE Exchange Subject FE Exchange
Information and
Communication
Technology in Financial Mandatory Information Technology
ICTFI Institutions Subject IT in Financial Services
New
Treasury Management in Mandatory
TMFI Financial Institutions Subject MA Management Accounting

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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 Banking Professional Examination 2023

AIBB (Optional Subjects)

Code AIBB (Optional Subjects) Code DAIBB (Optional Subjects)
New Optional
MA Management Accounting Subject TM Treasury Management
Optional
AM Agriculture & Microfinance Subject AM Agriculture & Microfinance
Accounting for Financial New Optional Central Banking & Monetary
AFI Institutions Subject CMP Policy
New Optional
SF Sustainable Finance Subject SME SME & Consumer Banking
Optional
SBB Shariah-Based Banking Subject Is.B Islamic Banking
Investment Banking & Lease Optional
ILBF Financing Subject IB Investment Banking
Financial Crime and New Optional
FCC Compliance Subject
Marketing and Branding in New Optional
MBFS Financial Services Subject

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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 Banking Professional Examination 2023

DETAILED SYLLABUS AND SUGGESTED READING MATERIALS FOR JAIBB Paper-2: Governance in Financial Institutions (GFI)
Full Marks: 100
Paper-1: Monetary and Financial System (MAFS)
Full Marks: 100
Module-A: Concept and pre-requisites
 Basic Concept and Historical Perspective of Governance - Need & Importance of Corporate
Module-A: Money and Monetary System
Governance. Benefit of Good Governance in Banks. BASEL‘s Principles on Corporate Governance
 Concept and Functions of Money; Kinds of money; Demand for Money; Measures of money supply:
for Banks. Vision, Mission, Purpose, Brand Promise, Code of Conduct,
narrow money and broad money; Constituents of Monetary System: Central Bank and Commercial
Module-B: Board and its Responsibilities
Banks. Creation of Money by Commercial Banks.
 Overall responsibility of Board, Board Members, Independent Members, Various Committees, Setting
Module-B: Payment System
strategic objectives, governance framework and corporate culture, BB‘s Guidelines for Measuring
 Concept, Different payment options, Pros and Cons of different payment types (Cash, Cheques,
Board Performance, Board Dissolve and Appointment of Observer
Debit Card, Credit Card, Mobile payments, On-line payments, Electronic fund transfers). Evolution
Module-C: CEO and Senior Management
and Growth of Bangladesh Payment System.
 Tone from the top; Composition and qualification of CEO and other senior managers; Senior
Module-C: Financial System
Management Committees; Business strategy; Management Culture; Organization Culture; Changing
 Concern of Finance, Modes of Finance (Direct and Indirect); Concept of Financial System,
CEO and Senior Management
Relationship among Financial, Monetary and Payment Systems; Constituents of Financial System:
Module-D: Capital, Liquidity and Assets
Financial Institutions, Financial Instruments and Financial Markets. Financial Infrastructure and
 Capital Adequacy, Liquidity Profile, Asset Composition, RWA, Liability and Asset Drives, Managing
Superstructure. Financial System of Bangladesh.
Problem Assets
Module-D: Financial Institutions
Module-E: Risk Management and Controls
 Types of Financial Institutions: Banking Financial Institutions (BFIs) and Non-bank Financial
 ERMF, Risk Scanning and emerging Risks, Risk Appetite, Risk Culture, Managing Material Risks,
Institutions (NBFIs); Functions and Growth of BFIs and NBFIs in Bangladesh.
Appropriate implementation of 03 (three) lines of defense, Strength and Independent functioning of
Module-E: Financial Markets
2nd line functions and Internal Audit, Regulatory compliance,
 Functions of Financial Markets; Classifications: Money Market and Capital Market; Banking,
Module-F: Subsidiary and other business governance
Security and Insurance Market; Primary Market and Secondary Market including OTC market;
 Brokerage, Merchant Banking, Custodial Services, OBU, Islamic Window, MFS, Agent Banking.
Micro-finance and micro-credit market; International Financial Market. Module-G: Stakeholder Governance
Module-F: Islamic Financial System
 Relationship with Regulators, Local Government Agencies; Regulations on Corporate Governance;
 Islamic Economics, Finance and Banking; Principles of Islamic Financial System (Prohibition of
Relationship with Shareholders; Relationship with Competitors and Market Conduct; Relationship
Interest, Risk Sharing, etc.); Relation between Religion and Finance in Islam; Source of Shariah Law;
with Customer, Complaint Management; Relationship with Media; Relationship with Civil Society;
Islamic Financial Instruments.
Relationship with Community and CSR. Disclosure and Transparency.
Module-G: Regulatory Framework for Financial, Monetary and Payment System:
Module-H: Future Outlook of the Organization
Role of BB, BSEC, IDRA and MRA.
 Market Positioning, New Business initiatives, Digital Agenda, Systems and infrastructure capabilities,
References: People Plan, Succession Plan, Recruiting and upscaling employees of future.
1. Beecham B. Julian The Monetary and Financial System, Pearson Higher Education References:
2. Chapra, Umer M. The future of Economics: An Islamic Perspective 1. G. N. Bajpai ―The Essential Book of Corporate Governance‖., SAGE Publications
3. Haron, Sudia and Bala, Sunmugam, Islamic Banking System: Concepts and Applications 2. Corporate Governance: Robert A. G. Monks, Nell Minow, Malden, Mass. : Blackwell Pub., 2004.
4. Gupta, Suraj B. Monetary Economics: Institutions, Theory and Policy. S. Chand and Company. New 3. Robert Ian Tricker: Corporate Governance 4e: Principles, Policies, and Practices., Oxford University
Delhi. Press, 2019
5. Madura, Jeff. Financial Markets and Institutions. Thomson, South Western, Ohio. USA. 4. Zabihollah Rezaee : Criminal and Civil Investigation Handbook, Wiley
6. Mishkin, Frederic, S. The Economics of Money, Banking and Financial Markets. Harper Collins, New 5. Carol Padgett: Corporate Governance: Theory and Practice, Springer Publications
York. 6. Cornelis A De Kluyer: A Primer on Corporate Governance, Business Expert Press, 2013
7. Rose, Peter S. and Marquis, Milton H. Money and Capital Markets. McGraw Hill, New York. 7. Chris A. Mallin: A Primer on Corporate Governance, Published by OUP Oxford (2012)
8. Peter Bond, The Monetary and Financial System. 8. Hester PaanakkerAdam MastersLeo Huberts, Quality of Governance
9. Ulrich Bindseil, Monetary Policy Operations and the Financial System 9. Mark Bevir, Governance: A Very Short Introduction
10. Gerald K. Helleiner, The International Monetary and Financial System Zabihollah Rezaee, Corporate Governance and Ethics

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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 Banking Professional Examination 2023

Paper-3: Principles of Economics (POE) PAPER 1 : PRINCIPLES OF ECONOMICS AND BANGLADESH ECONOMY(PBE)
Full Marks: 100 Full Marks : 100

Module-A: Economics: Introduction Module A: Concepts of Economics and Demand Supply Analysis
 Definition; Micro Vs. Macro; Positive Vs. Normative Economics, Scarcity, Resources, Opportunity
 Economics, Scarcity, Opportunity Cost, Micro and Macro Economics
Cost, Circular Flow, Production Possibility Curve, Economic Models. Economic Systems – Market
 Law of Demand and Supply, Changes in Demand and Supply
Economy and Regulated economy.
Module-B: Basics of Microeconomics
 Demand Supply Interaction, Market Equilibrium, Shortage and Surplus, Price Ceiling
and Floor
 Market forces of Demand and Supply; Market Equilibrium; Shifts and Changes in the Demand and
Supply; Consumer‘s equilibrium – Utility analysis and Indifference Curve Analysis; Consumer  Price Elasticity, Income and Cross Elasticity of Demand
Surplus; Price Ceiling and Floor, Elasticity and its application. Module B: Production, Cost and Market structure
Module-C: Production and Cost
 Concepts of Production; Production in the Short run; Short-run Costs of Production; Relations  Theory of Production and Cost, Law of Variable Proportions, Returns to Scale, Short and
between Short-run Cost and Production; Production Isoquants and Isocost Curves, Optimal Long-Run Costs.
Combination of Inputs; Optimization and Cost; Expansion Path and Returns to Scale; Long Run  Different forms of Market: Perfect Competition, Monopoly, Oligopoly and Monopolistic
Costs, Relationship between SR and LR Cost. Competition; Their Characteristics and Equilibrium Situations.
Module-D: Market Structure
Module C: Macroeconomics
 Various Forms of Markets; Characteristics of Perfect Competition – Profit Maximization in the Short
run (SR) and Long run (LR); Nature of Monopoly and Monopolistic Competition- SR and LR  Overview on Macroeconomics; Macroeconomic Goal, Policies and Accounts
Equilibrium under Monopoly and Monopolistic Competition; Strategic Decision Making in Oligopoly  Macroeconomic Accounts: National Income Account, Fiscal Account, Monetary Account
Markets. and BOP Account.
Module-E: Market Failure and Market Intervention:  Macroeconomic Policies and their Interactions
 Concepts of Market Failure and Externalities, Market Failure and Policy Intervention in the financial
sector. Module D: Bangladesh Economy
Module-F: Macroeconomics  Structure and Macroeconomic Performance of Bangladesh Economy;
 Overview of Macroeconomics; National Income & Accounts; Govt. Income and Expenditure  Savings, Investment and Capital Formations,
Accounts; Monetary Account; Balance of Payment Account; Interactions among all these macro  Fiscal and Monetary Policies of Bangladesh;
accounts; Macro-economic Policies (Monetary and Fiscal Policy) and macro-economic equilibrium.
 Inflation, Unemployment and External Sector Situation of Bangladesh.
Module-G: Macroeconomic Performance of Bangladesh
 Indicators of macroeconomic performance; National Income, Savings, Investment, Capital formation,
Inflation, Unemployment etc. References
References: 1 Dornbusch. R, and Fischer, S. Macroeconomics
1. Dornbusch, Rudiger S. and Fischer, Stanley. Macroeconomics, Macmillan, New York. 2 Mishkin, F.S. The Economics of Money, Banking and Financial Market
2. Mankiw, N. Mankiw, Principles of Microeconomics. The Dryden Press. New York. 3 Ministry of Finance, Bangladesh Economic Review
3. Mankiw, N, Gregory. Macroeconomics, Palgrave, New York. 4 Publications of Bangladesh Bank (Economic Trend, Annual Reports and other reports)
4. Samuelson, Paul A. and Nordhaus, William D. Economics, McGraw Hill Irwin. New York. 3 Samuelson, P.A and Nordhaus, W.D. Economics
5. Bangladesh Economic Review, Ministry of Finance, GoB.
6. Alex Tabarrok, Tyler Cowen, Modern Principles of Economics.
7. Carl Menger, Principles of Economics.
8. Karl E. Case, Ray Fair, Sharon M. Oster, Principles of Economics.
9. David Romer, Advanced Macroeconomics.

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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 Banking Professional Examination 2023

Paper-4: Laws and Practice of General Banking (LPGB) PAPER 4 : LAWS AND PRACTICE OF BANKING(LPB)
Full Marks: 100 Full Marks : 100

Part- I Module A: Business Related Laws

Module A: Financial Institutions Related Laws
 Bangladesh Bank Order, 1972  Company Act
 Bank Company Act, 1991  Contract Act
 Financial Institutions Act, 1993  Transfer of Property Act
 Artho Rin Adalat, 2003  Limitation Act
Module B: Financial Instrument Related Laws  Bankruptcy Act
 Negotiable Instrument Act, 1881  Sale of Goods Act
 Note Refund Regulations, 2012  Stamp Act
Module C: Financial Activities Related Laws  Partnership Act
 Foreign Exchange Regulation Act, 1947  Registration Act
 Money Laundering Prevention Act, 2012
Module B: Financial Institutions Related Laws
 Anti-terrorism Act, 2009
Module D: Business Related Laws  Bank Company Act
 Company Act, 1994  Financial Institutions Act
 Contract Act, 1872  Bangladesh Bank Order
 Transfer of Property Act, 1882  Bankers Book Evidence Act
 Limitation Act, 1908  Artho Rin Adalat
 Bankruptcy Act, 1997
Module C: Financial Instrument Related Laws
 Customs Act, 1969
 Stamp Act, 1899  Negotiable Instrument Act
 Partnership Act, 1932  Money Laundering Prevention Ordinance & Anti Terrorism Ordinance
 Registration Act, 1908
References
Module E: Information and Data Related Laws
1 Ali, S. Ashraf & Howlader, R.A. Banking Law and Practice
 Bankers Book Evidence Act, 1891
2 Bashar, M.A. Bangladesh Laws on Banks and Banking
 Information and Communication Technology Act, 2006
3 Debnath, R.M. Banks and Legal Environment
 Digital Security Act, 2018 4 Relevant Govt. Gazettes
 Right to Information Act, 2009 5 Varshney, P.N. Banking Law and Practice
Module F: General Laws
 Bangladesh Environment Conservation Act, 1995
 Power of Attorney Act, 2012
 Bank Deposit Insurance Act, 2000
Part-II
Module A: Overview
 Bank, Types of Bank, Functions of Banks, Areas of General Banking, Customers, Relationship with
the customers, Rights & Obligations of banks & customers, Providing services in accordance with
customer acceptance policy & schedule of charges

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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 Banking Professional Examination 2023

Module B: Deposit Accounts & Operation 11. The Negotiable Instruments Act, 1881(ACT No. XXVI of 1881).
 Customer and UCIC (Unique Customer Identification Code) KYC, e-KYC, CDD 12. Constantin Zopounidis, New Trends in Banking Management.
(customer due diligence), EDD, PEPs/IPs, Beneficial Owner, Types of Deposit Accounts, Procedures 13. Vadlamani Ravi, Advances in Banking Technology and Management.
of opening of Accounts and relevant documents required for opening of accounts, introduction, Letter 14. J. E. Kelly, Practice of banking.
of thanks, Sanction screening, Opening of Account through digital Platform, Issuance of Cheque 15. Richard Scott Carnell, Geoffrey P. Miller, Jonathan R. Macey, Peter Conti-Brown,
book. The Law of Financial Institutions.
Module C: Negotiable Instruments Act 1881 16. Michael P. Malloy, William Anthony Lovett ,Banking and Financial Institutions Law in a Nutshell.
 Negotiable Instrument, Promissory note, Bill of exchange, Cheque, Drawer & Drawee, Payee, Holder, 17. Jeffrey N. Gordon, Jennifer Payne, Luca Enriques, Daniel Awrey, John Armour, Colin Mayer, Paul L.
Holder in due Course, Payment in due Course, inland instruments, foreign instruments, Negotiation, Davies, Principles of Financial Regulation.
Endorsement, Effect of endorsement, Cheque payable to order, effect of material, revolution of
bankers‘ authority, crossing of cheques & its effects, Collecting Banks‘ responsibility.
Module D: General Banking
 Debit Cards, Internet banking, Transfer of accounts, Standing instruction, Stop & lost payment
instruction & its revocation, Dormant accounts and its revival, unclaimed deposit accounts, Closing of
accounts, Operation of minor students, no-frills, Incapacitated-sick-disabled accounts, Resident &
Non-Residents Accounts, Accounting entries related to deposit/withdrawal/transfer of money. Fees
and commission, charging interest in deposit/loan accounts, encashment of deposit accounts, Tax and
Excise duty, Issuance and payment orders, Demand draft, Telegraphic Transfer, Cancellation and
Duplicate Issuance, BACH operation management, BEFTN, NPSB and RTGS.
Module E: Cash Management
 Demand and time liabilities (DTL), Calculation and maintenance of CRR, Maintenance of clearing
accounts with Bangladesh Bank and other banks, Vault limit and transit limit management, Insurance
Coverage, Management of cash in vault, Counter, ATM and feeding branches, Handling of
Mutilated/Torn/ soiled/ issue/re-issue and fake notes, Purchase, sell of prize Bond, Maintenance of
security stationary, stamps, safe in-safe out Registrar, Management of Locker and safe custody
services, Inward and outward bills for collection (IBC and OBC), e-chalan, A-chalan, E-gp. Payment
foreign inward remittance (COC and A/C payee)
Module F: Other General Banking
 Reconciliation/ checking of daily activity report, DCFCL, Management and Preservation of records,
Documents and Vouchers, Checking of daily statement of affairs/income and expenditure related
statement, balancing of all heads of general ledger (GL).
References:
1. Ali, S. Ashraf & Howlader, R.A. Banking Law and Practice
2. Bashar, M.A. Bangladesh Laws on Banks and Banking
3. Debnath, R.M. Banks and Legal Environment
4. Islam,Aminul, Essential Banking Laws & Documentation, Muhit Publications,Dhaka
5. Maheshwari, S.N and Maheshwari, S.K. Banking law and Practice
6. Relevant Govt. Gazettes
7. Varshney, P.N. Banking Law and Practice
8. Kazi Md. Shafiqur Rahman, General Banking (Practice & Law of Banking).
9. Dr. A R Khan, Bank Management.
10. Shekhar K.C. & Shekhar Lekshmy, Banking Theory and Practice.

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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 Banking Professional Examination 2023

Paper-5: Business Communication in Financial Institutions (BCFI) PAPER 2 : BUSINESS COMMUNICATION (BC)
Full Marks: 100 Full Marks : 100

Module A: Theory and Process of Communication

 Meaning and Importance of Communication, Business and Banking Communication. Principles of Module A: Theory and Process of Communication
Business Communication, Process of Effective Communication (Model), Factors affecting  Meaning and Importance of Communication, Business and Banking Communication.
Communication, Ethics in Communication. Principles of Business Communication, Process of Effective Communication (Model),
Module B: Classification and Methods of Communication
Factors Affecting Communication
 Major types of communication: Verbal, Non-Verbal and Visual.
 Other types of Communication: Downward, Upward, Horizontal, External, Internal, Formal, Informal,
Oral and Written, Spoken Communication and Listening. Module B: Classification and Methods of Communication
Module C: Applications to Specific Letter Situations
 Types of Communication, Downward, Upward, Horizontal, External, Internal, Formal,
 Directness for Good-News and Neutral Messages (Inquiry, Order, Claim and Adjustments),
Informal, Oral and Written, Spoken Communication and Listening.
Indirectness for Bad-News Message (Refused request, Adjustment Refusals, Credit Refusals),
Persuasive Written Messages, Persuasion in sales, Collections, Strategies in the Job Search Process.
Module D: Fundamentals of Business Letters and Report Writing
 Application Letter, Effective CV writing, Thank You Letter, Complaint Letter, Inquiry Letter, Module C: Fundamentals of Business Writing
Persuasive Letter, Formal Letter Formats for Official Authorities  Adaptation and Selection of Words, Construction of Clear Sentences and Paragraphs,
 Business Proposal, Short Report Structure and Long Formal Report Effective Writing. Directness in Initiating Routine Letters, Answering Routine Letters,
Module E: Fundamentals of Presentations and Electronic Media Indirectness for Bad-News and Persuasion.
 Structuring and Usage of Graphic Aids in Presentations and Conducting Presentation
 Email Writing for Internal and External Communications
 Dos and Don‘ts of Using Social Media Professionally Module D: Fundamentals of Report Writing
Module F: Standard and Physical Aspects of Communication
 The Shorter form Report Structure, Long Formal Reports
 Effective Listening, Public Speaking Skills, Body Language, Spoken and Written English
 Group Discussion, Conducting Meetings, Conducting Interview and Networking Etiquette
 Communication in the non-bank Financial Institutions and Banks of Bangladesh
References: Module E: Standard and Physical Aspects of Communication
1. Lesiker, Raymond V. Basic Business Communication  Graphic Aids to Communication, Physical Presentation of Reports and Letters,
2. Narayan, N.C Complete Banking Correspondence Correctness of Communication.
3. Singh, L.R. A Guide of Bank Correspondence  Communication in the Financial Institutions and Banks of Bangladesh
4. Slocun, Keith. Business English with Programmemed Reinforcement
5. Courtland L Bovee, John Thill, Business Communication Today
6. Mary Ellen Guffey, Dana Loewy, Essentials of Business Communication References
7. Meenakshi Raman, Prakash Singh, Business Communication
1 Lesiker, Raymond V. Basic Business Communication
8. Kathryn Rentz, Lesikar, Flatley, Business Communication
2 Narayan, N.C Complete Banking Correspondence
9. Hory Sankar Mukerjee, Business Communication
3 Singh, L.R. A Guide of Bank Correspondence
4 Slocun, Keith. Business English with Programmed Reinforcement

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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 Banking Professional Examination 2023

Paper-6: Organization & Management (OM) PAPER 3 : ORGANIZATION AND MANAGEMENT (OM)
Full Marks: 100 Full Marks : 100

Module A: Fundamentals of Organizational Behavior and Environment Module A: Fundamentals of Organizational Behavior and Environment
 Identify and describe the major components of the organization‘s internal and external environments, Working with People, Social Systems, Formal and Informal Organization, Mainsprings of Motivation,
their effects, significance, and impact on an organization; Formal and Informal Organization, Motivating Employees, Job Satisfaction, Developing a Sound Organizational Climate.
Developing a Sound Organizational Climate. Organizational Structure & Design, Technology &
People, Quality of Work Life; Organizational Behavior in the context of banks and non-bank financial Organizational Structure & Design, Technology & People, Quality of Work Life, The Individual in the
institutions. Organization.
Module B: Basic Management Concept, Environment and Process
 Management Function and Businesses; Define the management functions and business processes that Module B: Leadership and Its Development
create value for an organization; Define the management functions and business processes that create Leadership and Supervision, Employee Participation, Interpersonal and Group Dynamics,
value for an organization; Identify management policies, practices, and procedures that influence
Managing Change & Conflict, Organizational Development and Training.
group and individual dynamics in organizations; Patterns of Management Analysis. Internal
Environment, External Environment and Management Process (Planning, Staffing, Organizing, Module C: Organizational Behavior in Perspective
Leading and Controlling); Time and stress management; The system and process of controlling –
basic control process, critical control points, standards, and benchmarking; Control techniques – Models of Organizational Behavior, Limitations of Organizational Behavior.
budget as a control technique, time-event network analysis, balanced scorecard.
Applied Aspects of Human & Organizational Behavior in Banks
Module C: Staffing and Human Resource Management in Banks & NBFIs
 The nature and purpose of staffing, recruitment and selection, appointment, posting/placement, Module D: Basic Management Concept, Environment and Process
on-job training, off-job training, performance appraisal and performance management system (PMS),
job analysis and job evaluation, compensation and employee benefits, career and succession planning, Management Science, Theory and Practice; Patterns of Management Analysis.
grievance – importance, reasons, handling employee grievance, disciplinary actions; Soft Skills for
Internal Environment, External Environment and
Banks/NBFIs- Soft skills - meaning, difference between soft and hard skills, importance, types of soft
skills; soft assets and hard assets, different types of hard and soft assets; ways and means to use soft Management Process (Planning, Staffing, Organizing, Leading and Controlling).
skills in the day-to-day life and office environments, application of soft skills for business.
Module D: Employee Motivation and Leadership Module E: Personal Management
 Human factors and motivation – human factors in managing, early behavioral model, Maslow‘s Perspective of Personnel Management, Organization for Personnel Management, Manpower Planning,
hierarchy of needs theory, ERG theory, hygiene theory, expectancy theory of motivation, equity and
goal setting theory of motivation, McClelland‘s need theory, special motivation technique, job Job Analysis and Job Evaluation, Personnel Compensation,
enrichment; leadership – definition, traits, leadership behavior and styles, different approaches to
leadership and decision making - situational or contingency approaches to leadership, Manpower Recruitment and Selection, Career Planning, Appraising Personnel Performance,
transactional- transformational leadership; team building – concept, skills and its importance in Manpower Development, Handling Personnel Grievances, Disciplinary Actions.
banks/nbfis; emotional intelligence, team building and group dynamics – formal and informal
organization, quality circle; conflict management, interpersonal communication and counseling; Module F: Organizational Ethics, Business Ethics, Code of Conduct, Conflict Resolutions
negotiation-different skills and process.
Module E: Organizational Ethics, Ethics in Banking, Code of Conduct, Code of Conduct in banks and References
financial institutions.
1 Davis, Keith. Human Behavior At Work (Organizational Behavior).
References: 2 Hersey, Paul and K.H. Blanchard. Management of Organization Behavior.
1. Davis, Keith. Human Behavior At Work (Organizational Behavior). 3 Ivancevich & Matteson. Organizational Behavior & Management.
2. Hersey, Paul and K.H. Blanchard. Management of Organization Behavior. 4 Juicus, M.J. Personnel Management.
3. Ivancevich& Matteson. Organizational Behavior & Management. 5 Terry, G.R. Principles of Management.
4. Juicus, M.J. Personnel Management. 6 Weihrich, Heniz and Harold, Koontz. Management.
5. Terry, G.R. Principles of Management.
6. Weihrich, Heniz and Harold, Koontz. Management.

Md..Shariful Islam (Tutul), 01714-162916, Freelance Educational Consultant & Core Content Creator of Various Online Based Courses such as ICMAB, ACCA, ITP, Banking Diploma etc. Founder Chairman & Head Coach,The
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Virtual Institute for Professionals of Bangladesh.