DHL EXPRESS

SERVICE & RATE

GUIDE 2023
VIETNAM

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Connecting Your World

Dear Customer

Sustainability

Service Offering

How to Ship with DHL Express

Digitalization

Zones and Rates

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CONNECTING YOUR WORLD

Operating in 320+
220+
countries and
aircraft

territories worldwide

2,300+
flights per day

3,400+ 34,600+
facilities
vehicles

111,800+
Service Points
523
By the year 2050, million+
120,000+
Deutsche Post DHL Group shipments per year
aims to achieve net zero
emissions logistics employees

370+
TAPA* certifications

Figures are global and are approximate as of the end of 2021

*TAPA = Transported Asset Protection Association
DEAR CUSTOMER
Welcome to the DHL Express Service and Rate Guide 2023. Use this guide to learn how DHL Express products, services and tools can
meet your logistics needs. DHL Express is the global market leader and a specialist in Time Definite International (TDI) shipping and
courier delivery. We have been building and continuously improving for over 50 years through our team of 120,000 Certified
International Specialists, helping more than 2.7 million customers globally.

The world has been buffeted by COVID-19 since 2020. We are buildings and offering a portfolio of green products. Read more
proud that DPDHL, having enabled supply chains to move more about this on page 4 and on the DPDHL Sustainability portal.
than 2.5 billion vaccine doses so far, continues to contribute to the
solution – and we are adapting every day to a still-evolving As part of Strategy 2025, we continue to earmark Digitalization
situation. Apart from the pandemic, the Ukraine crisis has also – which we define as the conscious application of technology
added material complexity to global logistics. and enablement of people, as a means to improve – as a key
enabler to reach the next level of excellence for our customers,
In response to these and other uncontrollable events, we continue for our employees and to drive operational efficiency. Read
to make significant investments to reinforce the resilience of our about some of the key developments on pages 15 and 16 and
global network and secure critical supply chains – thereby how they benefit you. Try some of them out at MyDHL+ if you
continuing to prove our ability to offer reliable services to our haven’t already!
customers globally. As an example, we invested in the expansion
of our air network, with new airline collaborations with Cargojet We strive to successfully continue our partnership and remain
and Singapore Airlines in addition to the acquisition of six Boeing committed to supporting your business anytime and anywhere.
777F aircraft. In Vietnam we have invested more than €14 million Globalization remains a powerful force and we invite you to read
in new Hanoi Gateway located near Noi Bai International Airport, the first edition of the global DHL Trade Growth Atlas report,
which will have a total utilization space of 4,500 sqm and will be which we hope will become a go-to resource for understanding
equipped with warehouse automation, smart building and and navigating shifts in the global trade landscape – see page 7
energy-efficient solutions. Investments like these allow us to for more. Thank you for trusting us to be your Logistics Partner of
grow the DHL network and improve service quality for you – our Choice! Tell us how we can support you further – please reach out
customer. to us on MyDHL+ or by calling Customer Service on 1800 1530.

Environmental responsibility continues to be a pillar of our Sincerely,

long‑term strategy through the DPDHL Sustainability Roadmap.
In 2022 we signed ground-breaking agreements with bp and
Neste to increase our use of Sustainable Aviation Fuel (SAF).
We continue to accelerate the electrification of our last-mile fleet Bernardo Bautista
while investing in next-generation technology such as the all- Country Manager
electric Alice airplane, designing and constructing carbon neutral DHL Express Vietnam
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SUSTAINABILITY

Service Offering
How to Ship with DHL Express
Digitalization
Zones and Rates

Everything we do is to serve
one purpose: Connecting <29 million SBTi
people, improving lives. Reduction in our Commitment to SBTi
To fulfill this purpose, we need greenhouse gas (Science-Based
to make every dimension of emissions to under Targets initiatives)
our business sustainable. 29 million tonnes
Our Sustainability Roadmap
sets out our ambitions in three
focus areas: Environment,
Social and Governance (ESG). OUR TARGETS
Find case studies and more
details here. FOR 2030

€7 billion 30%
Investment of SAF blending of 30%
€7 billion in green for all air transport
technologies

CLEAN OPERATIONS FOR CLIMATE PROTECTION

Leader in sustainable aviation  reen last-mile and line-haul
G
Sustainable Airline Fuel (SAF), one of the key ways Electrify 60% of last-mile
to reduce CO2 in aviation, is already in use in our delivery vehicles and increase share of
network. Two landmark collaborations signed by sustainable fuels in line haul to more
DHL Express with bp and Neste in 2022 are than 30% by 2030.
expected to save some two million tons of carbon
dioxide emissions over the aviation fuel cycle –
Carbon neutral buildings
equivalent to the annual greenhouse gas
Design 100% of all new
emissions of approx. 400,000 passenger cars.
In this way, we are making significant steps buildings to be carbon neutral.
towards our commitment to use 30% of SAF
blending for all air transport by 2030.
Green product portfolio
Looking even further ahead, DHL is already Offer green alternatives for
pioneering next-generation innovations: 100% of all core products and
read more about Alice, the all-electric plane. solutions.

GREAT COMPANY TO HIGHLY TRUSTED

WORK FOR ALL COMPANY
n Attract and retain the best talent n Compliance as an integral part of daily business
n Strong ‘Safety First’ culture n Effective governance set-up across our organization
n Diverse and inclusive workplace n Like-minded and compliant suppliers and partners
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Export Import Enabling Optional Surcharges Customs

Services Services Your Growth Services Services

Our core services are Time Definite International (TDI) and offer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services offer full track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 3,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee* and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and allows for pieces up to
70kg and shipments up to 300kg.

Our international services at a glance

DHL Express 9:00

DHL Express Worldwide DHL Express 12:00
(10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 75 27
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)** 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 1,000kg Pallets not accepted Pallets not accepted
Maximum shipment weight 3,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 300 x 200 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see mydhl.express.dhl for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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Services Services Your Growth Services Services

IMPORT SERVICES
With the DHL Express Worldwide Import product, you can import
shipments from over 220 countries and territories in the world.
This is more than any other express delivery company can offer.
What’s more, customers in, say, the USA can order an import from
China not just to the USA, but to any other destinations as well – we
call this a Third Country shipment.

There is no need for local brokers or forwarders to get involved in

any part of the process. You are in full control, and able to manage
all aspects of your imports in a very simple way.

If you need a faster delivery, our DHL Express 12:00 and DHL
Express 9:00 services are available for import as well. You can
order an import from another country, to be delivered to your
country or any other destination, by using our dedicated electronic
shipping solution for imports. You will have one account number,
one invoice in a single currency and a fixed price that means you
know exactly what you will pay.
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GLOBAL TRADE AND YOU

A series of crises has put international trade at the center of the debate about economic growth
and resilience. What are the current prospects for globalization and trade? Is there cause for
concern? Is trade still an attractive source of growth? We deep dived into the data and conducted
a thorough, fact-based analysis – and the results might just surprise you. In partnership with
NYU Stern’s Center for the Future of Management and its DHL Initiative on Globalization, the
‘DHL Trade Growth Atlas’ examines global trade growth trends and the trade patterns of
173 countries worldwide that combined make up more than 99% of world trade, GDP and
population. Despite recent shocks and worsening macroeconomic conditions in much of the
world, the study overall gives an upbeat assessment of the prospects for future trade growth.

We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.

Global trade Trade likely to grow Shift in mix of

surprisingly faster in 2022 and products traded by
resilient through 2023 than in advanced vs.
COVID-19 pandemic previous decade emerging
economies

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Discover and grow International e-commerce Fast, flexible and easy
Visit dhl.com/discover to learn more We help our customers go global with Consumers expect everything
about how DHL helps e-commerce ease and speed to maximize the ‘on demand’ – anytime, anywhere.
companies ranging from start-ups to enormous potential of international DHL shipping options give customers a
large enterprises, advising them on how e-commerce. DHL supports our distinct competitive edge: over 90% of
to grow internationally. Our e-commerce customers’ international growth with: online consumers look at the available
focussed country guides, white papers n Global reach delivery options before going to the
such as ‘The UItimate B2B E-Commerce n Express delivery options checkout, and their decision is influenced
Guide’, customer and trend research and by delivery speed, flexibility and ease.
n Flexible delivery options for receivers
market intelligence tools can enable you (see ‘On Demand Delivery’ on page 15)
to better understand your customers and
n Duty billing options and customs
their shipping requirements to take the
expertise
next step in your e-commerce journey.
n Consultative advice for our customers
on how to increase sales and grow
cross-border
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OPTIONAL SERVICES View charges ensure your shipment is not re-directed, or delivered at an
alternative address.

DHL Express offers a wide range of optional services – Printed Invoice

from non‑standard deliveries and billing options to climate This service is for customers who require a paper invoice where
neutral shipping. e-billing is the agreed standard. This service provides flexibility
for a different invoicing method than what is already agreed.
Dedicated Pickup and Delivery
If your business needs a dedicated vehicle to collect or deliver Residential Address
unusual shipments, or a pickup or delivery outside normal Customers shipping to a home or private residence can activate
business hours, we can arrange this. specific delivery options by designating the delivery address as
residential. For such shipments, DHL Express will proactively
Shipment Preparation
notify the receiver via email or SMS about the shipment’s
This is a convenient, fast and reliable service for seasonal
progress. Receivers can then select the most suitable delivery
or irregular shipments that require extra resources for their
option via On Demand Delivery.
preparation. DHL manages the entire process of waybill
preparation, content selection, labeling and packaging, GoGreen Climate Neutral
then sends the shipments to the designated addresses. This service is for customers who need a reliable method to
calculate their annual carbon emissions at a shipment level and
Saturday Delivery
subsequently offset these emissions through approved
We offer Saturday delivery services to key cities in more than
environmental programs. The whole process is verified annually
70 countries.
by an independent body accredited by the Société Générale de
Surveillance (SGS). DHL can also provide reports for either a
Shipment Insurance
high level estimate or a detailed carbon footprint.
We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
Change of Billing
event of physical damage or loss.
This applies when a customer requests a change of defined
billing information on an already issued invoice, which will result
Extended Liability
in a reissuing of the invoice and, in case of an account change,
If you are sending valuable documents such as passports, visa
crediting of the old account and debiting of the new.
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
Neutral Delivery
compensation in the case of loss or damage.
This service allows for the delivery of non-document shipments,
without any value of the product being shared or exposed to
Direct Signature
the receiver, since the commercial invoice is removed prior
If you are sending sensitive documents or high value contents
to delivery.
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will

DUTY BILLING SERVICES

Duty Tax Paid Duty Tax Importer Duty Tax Receiver

At the customer’s request, DHL clears the At the customer’s request, DHL clears the This service covers any import of a non-
shipment at destination and arranges for shipment at destination and arranges for document shipment for which DHL has
the applicable import duties, taxes and any applicable import duties, taxes and used its own credit line with Customs to
regulatory charges to be invoiced to a regulatory charges to be invoiced to the advance or guarantee the payment of
specified DHL account at origin or third importer’s specified DHL account at duties, taxes or regulatory charges on
country, rather than the receiver of the destination. The duty tax payer will be behalf of importers and consumers with
shipment being billed at destination. The invoiced an extra charge based on a flat whom DHL has no contract. An extra
duty tax payer will be invoiced an extra rate or a percentage of the fiscal charges charge based on a minimum rate or a
charge based on a flat rate or a percentage that were advanced. The shipper must percentage of the fiscal charges that were
of the fiscal charges that were paid. provide the importer’s address details, tax advanced or guaranteed is billed to the
ID and the account number to be billed. duty tax payer.
For a full list of optional services, please visit mydhl.express.dhl.
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SURCHARGES View charges

In order to maintain a consistently high level of service, in Security Charges

specific circumstances DHL Express levies a surcharge for Additional surcharges may apply when shipping from or to a
exceptional activities, ensuring that these surcharges are fair for destination country where DHL is operating at elevated risk due
all of our customers. to continuous state of war, civil unrest, or continuous threats
from terrorism (Elevated Risk), or when shipping from or to a
Fuel Surcharge destination country that is subject to trade restrictions imposed
This variable surcharge is applied to the weight charge of each by the UN Security Council (Restricted Destination).
shipment and any transportation related surcharges. It is
derived from publicly available fuel oil indices that are also Emergency Situation
shown on the DHL Express website at mydhl.express.dhl. A temporary surcharge, which allows us to cover operating cost
The charge is calibrated every month to the oil price that was increases due to an emergency situation out of DHL’s control.
current two months prior to the billing month. Change in market dynamics and air capacity availability is
reflected through regular price adjustments.
Remote Area
This surcharge applies when a shipment is collected from Peak Season
or delivered to a location that is distant or difficult to serve. A temporary surcharge, which allows us to cover part of the
operating cost increases resulting from necessary network
Overweight Piece adjustments during Peak Season.
A fixed surcharge is applied to every piece, including a pallet that
exceeds a scale or volumetric weight of 70kg. Packaging Items
Charges apply for all DHL standard packaging items including
Oversize Piece plastic flyers provided in bulk or stacks.
This fixed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 120cm.

Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 30kg.

Dangerous Goods
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.

Address Correction
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address.

Data Entry
This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.

For a full list of surcharges, please visit mydhl.express.dhl.

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CUSTOMS SERVICES View charges

DHL Express is the international specialist in shipping, with multiple products or multiple invoices. All products require
extensive knowledge and experience of dealing with customs identification and must be classified under separate harmonized
topics worldwide. For your peace of mind, we provide a wide tariff numbers.
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is Permits and Licenses
a smooth and efficient process, we ensure your shipments arrive To accelerate import of selected controlled commodities, such
as quickly as possible, and leave you free to focus on your core as medical devices, pharmaceuticals, computer monitors, laser
business. With our online tool (tas.dhl.com) we provide essential CD players, cosmetics, eyeglasses, food and food products,
customs information to help you prepare your shipments. DHL is required to file specific information in order to obtain the
required import permits or licenses.
Non-Routine Entry
Applies when shipments are subject to non-routine clearance Other Government Agency
procedures, due to their value, weight and/or commodity as At request, DHL will arrange the completion of Veterinary,
defined by destination Customs Authorities. May also apply in Health or Phytosanitary controls at the First Point of Entry in a
selected countries where DHL is legally obliged to outsource country or a Customs Union, typically required when importing
formal clearance entries to a licensed third party broker. animal products, plants, seeds, or pharmaceutical products.

Bonded Storage
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effect three working days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.

Bonded Transit
Usually operated within a country or customs union when DHL is
requested to move non-document foreign-origin goods under
bond to a location other than the regular DHL gateway at
destination, prior to final clearance by the importer or his
designed broker. Bonded Transit may apply to both export and
import shipments.

Export Declaration
Applies in countries where an export declaration is required for
shipments containing controlled commodities or exceeding
VND 5,000,000 or a certain weight. Depending on origin
country, shippers that submit a declaration online may avoid the
local charge.

Multiline Entry
A service charge will be assessed for multiline item entries with
more than five lines. An example would be – one shipment with

For a full list of customs charges, please visit mydhl.express.dhl.

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DHL EXPRESS

Digitalization
Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1 Shipment weight
n Please weigh and measure your shipment.
n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
then divide the total sum by 5,000 for each piece in the shipment.
n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.

2 Documentation required: waybill

n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
numbered to allow you to track your shipment from collection through to delivery.
n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3 Documentation required: invoice

n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
by customs authorities to assess if duties or taxes are payable.
n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT INVOICE

Your invoice will require the following details:

1. BANK DETAILS 5. TOTAL DECLARED VALUE 7. INCOTERM

These are the bank details that will This is the total value of the transaction Insert the Incoterm that best describes
be used for the transaction between for customs purposes based on the the terms of the transaction. For
the seller and buyer. These details are Incoterm selected. The total declared example, DAP (Delivered At Place).
not required for non-commercial/ value should include freight and
proforma invoices. insurance charges if the seller is 8. REASON FOR EXPORT
responsible for these two elements. This could be: For Sale; For Repair;
2. DESCRIPTION After Repair; Gift; Sample;
Generic or broad descriptions are no 6. TYPE OF EXPORT Personal Use Not For Resale;
longer permitted and are likely to The options are: (1) Permanent; Replacement; Intercompany Transfer;
cause delays. Descriptions should (2) Temporary; and (3) Repair & or Personal Effects.
include the items, how many there are, Return.
what they are made of, and what they
will be used for. Describing items as
‘samples’, ‘parts’ or ‘electronics’ is not
acceptable for customs classification,
safety and security reasons. Instead of Commercial Exporter

‘electronics’, for example, use a invoice Tax ID/VAT number

description such as ‘television’. Bank details Date

1. Waybill number

Invoice number
3. COMMODITY CODE
Exporter code
This is the product identification code
Receiver if different from Importer
used by the exporting country to Importer (bill to)

classify the goods to be exported. Tax ID/VAT number

It assists clearance and avoids delays. Shipment reference

4. COUNTRY OF MANUFACTURE/ORIGIN Full description

of goods
Commodity
code
Item
quantity
Unit value
[Currency]
Subtotal
value
Net weight Country of
manufacture/
This relates to the place of [Currency] origin

manufacture, not the country of export. 2. 3. 4.

If items are manufactured in more than
one country, please list the origins.
Freight

Insurance

Total declared value/currency Total net weight/kg(s)

5.
Total pieces Total gross weight/kg(s)

6. Type of export

7. Incoterms

8. Reason for export

I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.

Position in company Signature

Company stamp
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PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
n If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
n Securely fix a waybill to each piece in your shipment. additional prohibited items specified by the country of
The waybill can be thought of as the shipment’s airline destination. DHL may at its sole discretion refuse to carry other
ticket and it will delay delivery if it becomes separated from items not listed below.
your shipment n Bullion (of any precious metal)
n The barcodes on the waybill are scanned at numerous points n Cannabis
during your shipment’s journey. Please ensure the barcode is
n Cash (legal tender – bank notes, currency notes and coins)
flat and not covered by tape, shrinkwrap or strapping
n Complete firearms, ammunition, explosives/explosive
n Place a waybill on the top or side of each piece in your
devices including inert explosives and test pieces, air guns,
shipment and please ensure it does not overlap the corners
replica and imitation firearms
or edges of boxes
n Human remains or ashes in any form
n Use adequate protective wrapping for fragile or delicate
n Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible
shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes
and derived products not intended for human consumption,
n To prevent injury to our employees, please pay special
prohibited for movement by the Convention on International
attention to the packaging of sharp items. There should not
Trade in Endangered Species of Wild Fauna and Flora
be any possibility of the contents piercing the packaging
(CITES) and/or local law
n Any individual pieces over 70kg should be placed on a pallet.
n Illegal goods, such as counterfeit goods and narcotics
If you are sending a multi-piece shipment, it is not necessary
n Live animals (including but not limited to mammals, reptiles,
to place the individual pieces on a pallet unless they exceed
fish, invertebrates, amphibians, birds, insects, larvae and
70kg. For example, a shipment comprising four 25kg pieces
pupae)
does not have to be placed on a pallet
n Loose lithium metal batteries under IATA PI968 section II

DHL packaging n Loose precious and semi-precious stones (cut or un-cut,

We offer a range of high-quality DHL-branded packaging items, polished or un-polished)
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes

For more information please refer to the Packing Guide

available on mydhl.express.dhl.
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Restricted Items
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations
approved for carriage will be recorded in writing with the n Financial and monetary commodities – examples include
customer. but are not limited to activated SIM cards for mobile phones,
blank or activated credit or cash dispenser cards, blank
n Air guns, tasers, imitation or replica firearms, firearm
checks, event tickets, lottery tickets, money or postal orders,
parts and replica ammunition (includes rifle butts, trigger
pre-paid phone cards, tickets (blank stock), traveler’s checks,
mechanisms, screws/bolts etc which are manufactured for
vouchers/tokens, unused stamps etc. Applicable to all
the sole purpose of creating a functional firearm)
shipments valued in excess of €500,000
n Antiques and works of art with a shipment value in excess
n Furs
of €500,000
n Jewelry and watches and with individual values in excess of
n Banderols/Tax stickers with a shipment value in excess
€5,000. The shipment must not exceed €100,000
of €500,000
n C
 igarettes, cigars, tobacco products and electronic cigarettes
with a shipment value in excess of €500,000 PAYING FOR YOUR SHIPMENT
n C
 ommemorative coins and medals with an individual value
or total shipment value of €2,000 or more are restricted You can pay for DHL Express services either with cash,
for carriage a credit card or by bank transfer. You can open an account with
n D
 angerous/hazardous goods including but not limited to DHL Express to pay via bank transfer; and all account customers
perfumes, aftershaves, aerosols, flammable substances, receive invoices on a pre-agreed basis. For more details, please
dry ice, biological substances, UN classified dangerous get in touch with a Customer Service Advisor at your local
goods and any goods specified as such under International DHL Express office or go to mydhl.express.dhl.
Air Transport Association regulations (“IATA”), the
15 DHL Service & Rate Guide 2023: Vietnam
Connecting your World
Sustainability

DIGITALIZATION

Service Offering
How to Ship with DHL Express
u Digitalization
Zones and Rates

Digitalization is one of the most important trends impacting

logistics, and it is one of the key pillars of DPDHL’s Strategy
2025. Through digitalization we bring benefits for our
MYDHL+ mydhl.express.dhl

customers, our operations and our own people. MyDHL+ re-imagines the way the shipping business
does business, by combining the tools and services our
We invest continually in market-leading technologies to help customers use most. With its mobile friendly and
our customers to manage and monitor shipments, create intuitive interface, customers can now import, export,
shipping labels, get quotes, schedule courier pickups, connect schedule a pickup, track shipments and pay bills more
with us and more. Digitalizing our operations provides more quickly than ever – all in one visit, with one password
transparency, allowing us to better anticipate and meet our and zero headaches. MyDHL+ makes it incredibly easy
customers’ needs. to navigate the complexities of international shipping.

ON DEMAND DELIVERY
DHL’s On Demand Delivery tool keeps
receivers informed of shipment progress,
allowing them to reschedule, reroute,
release or conveniently collect from a
DHL Service Point. It is an innovative,
easy-to-use, mobile-friendly service,
especially for residential deliveries.

Designed to enhance the online

shopper’s experience, the service is
available globally, meaning consistent
ondemand.dhl.com DHL EXPRESS
service standards and a harmonized
user experience.
MOBILE APP
The DHL Express Mobile app lets you track your
shipments and manage your deliveries all in one place.
You can locate the nearest DHL Service Point for parcel
Scheduled Signature release/ Alternative drop off or collection, and quickly check shipping rates
delivery leave your signature address
too – right on your smartphone. Advanced GPS
location services and camera barcode scanning are
also available. Download DHL Express Mobile today,
Collect from Vacation hold Leave with neighbor on Android or iOS.
Service Point or concierge

DHL EXPRESS COMMERCE

Take your website international with DHL Express Commerce.
Offer your customers all the benefits of DHL Express at your
checkout in real-time. Import, manage and ship their orders
quickly and efficiently with no complicated development.
Add the power of DHL Express to your e-commerce business
quickly and easily, giving you the competitive edge.
DHL Express Commerce integrates with the biggest
e-commerce platforms, including: Magento, Shopify,
WooCommerce, Amazon and eBay.
16 DHL Service & Rate Guide 2023: Vietnam
Connecting your World
Sustainability

DIGITALIZATION

Service Offering
How to Ship with DHL Express
u Digitalization
Zones and Rates

DIGITAL TRUST
DIGITAL ASSISTANT Logistics requires transferring data and
content around the world and we embrace
Our Digital Assistant is a live chat helpdesk
a responsibility to do this securely. Our
that offers a 24/7 service across multiple
standards led by our binding Corporate
online channels and platforms, and in
Rules and by our Data Privacy Policy apply
41 languages, including Vietnamese. It tracks
throughout the DPDHL Group and are
your shipments, answers queries and directs
approved by the Supervisory Authorities.
you to FAQs.
We maintain a comprehensive Information
Security and Data Protection approach
Chat with us now! based on ISO/IEC 27001:2013 and GDPR,
to ensure a high standard when managing
customer information assets and personal
data. We aim to provide a rapid response to
ROBOTICS any security incident via our 24x7 Cyber
Defence Centre (CDC) with global coverage
Driven by rapid technological advancements and increasing supply chain
and our global DPO community.
complexity, robotics solutions are entering the logistics environment, boosting
productivity and driving zero-defect processes.
DPDHL acts as controller in respect of any
personal data it receives from customers
Robots are adopting more roles at DHL Express, assisting workers with the most
and holds to effectively provide
repetitive and labor-intensive tasks and freeing them up to do higher-order,
transportation services and in regard to the
customer-facing activities. Examples include the use of articulated robotic arms
delivery of any shipments or documents
for sorting inbound packages to last-mile delivery routes. We have four such
that it processes to perform its contractual
robots in use globally, with this number set to double soon.
obligations. DPDHL will act as a data
controller when an individual is executing
Our robots help get couriers out on the road faster – which means your parcels
their rights under privacy legislations.
get delivered faster.

CUSTOMER SHIPPING
INTEGRATION
Using EDI and XML Services enables you to
incorporate DHL’s online shipping
capabilities into your own website,
warehouse or customer service application.
This provides global shipment tracking
while making it faster and easier to access
information about transit times, rates and
courier bookings.

SPECIFIC SOLUTIONS
DHL offers additional capabilities for
businesses requiring more specialized
solutions – for example, its Medical Express
and Collect & Return services.
17 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

CALCULATE THE PRICE OF YOUR SHIPMENT

Determine which Do you need your Based on weight Add any optional
zone your destination shipments to arrive by (page 11), zone and services (page 8)
is in (page 19) and the end of business or speed, confirm your and check if any
whether yours is earlier in the day base price (page 21 surcharges apply
a document or non- (page 5)? for exports and (page 9).
document shipment. page 23 for imports).

Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES View explanation

Optional services Charging method Charge

Dedicated Pickup Per shipment VND 12,000 per kg with minimum of VND 1,500,000

Dedicated Delivery Per shipment VND 12,000 per kg with minimum of VND 1,500,000
Shipment Preparation Per shipment VND 500,000
Saturday Delivery Per shipment VND 600,000
Shipment Insurance By shipment value VND 315,000 or 1.5% of stated shipment value if higher
Extended Liability Per shipment VND 100,000
Direct Signature Per shipment VND 130,000
Printed Invoice Per invoice VND 50,000
Residential Address Per shipment VND 80,000
GoGreen Climate Neutral Per shipment VND 2,650 per kg with minimum of VND 2,650
Change of Billing Per invoice VND 280,000
Neutral Delivery Per shipment VND 250,000
Duty Billing Services
Duty Tax Paid % of fiscal charges 2% of fiscal charges with minimum of VND 600,000
Duty Tax Importer % of fiscal charges 2% of fiscal charges with minimum of VND 175,000

Duty Tax Receiver % of fiscal charges 2% of fiscal charges with minimum of VND 175,000

For a full list of optional services, please visit our website at mydhl.express.dhl.
18 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SURCHARGES View explanation

Surcharges Charging method Charge

Percentage of transportation and additional

Fuel Surcharge Per shipment
charges, as per index; details here
VND 8,400 per kg with a minimum of VND 500,000
Remote Area Per shipment
per shipment
Additional Handling
Overweight Piece Per piece VND 2,210,000
Oversize Piece Per piece VND 1,250,000
Non-Stackable Pallet Per piece VND 6,000,000
Dangerous Goods
Full Dangerous Goods Per piece VND 2,300,000
Lithium Batteries Section II (966, 969) Per piece VND 150,000
Excepted Quantities Per piece VND 150,000
Dry Ice (UN1845) Per piece VND 300,000
Address Correction Per shipment VND 300,000
Data Entry Per shipment VND 135,000
Security Charges
Elevated Risk Per shipment VND 500,000
Restricted Destination Per shipment VND 750,000
Packaging Items
Plastic Flyers Per stack VND 460,000 per stack (100 flyers)
Bulk Packaging Per stack Variable by packaging type and quantity

CUSTOMS SERVICES View explanation

Customs services Charging method Charge

Non-Routine Entry Per shipment VND 1,000,000

Per shipment, per day VND 230,000 per shipment and VND 4,600 per kg
Bonded Storage
after three working days (both per day after three working days)
Bonded Transit Per shipment VND 1,100,000
Export Declaration Per shipment VND 245,000
Multiline Entry Rate per line, after five lines VND 150,000
Permits and Licenses Per shipment VND 150,000
Other Government Agency Per shipment VND 750.000

Please visit our website for a full list of surcharges and customs services.
19 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 10 Ecuador 10 doc
Albania 9 Egypt 10
Algeria 10 El Salvador 10
American Samoa 10 Eritrea 10
Andorra 9 Estonia 9
Angola 10 Eswatini 10
Anguilla 10 Ethiopia 10
Antigua 10 Falkland Islands 10
Argentina 10 Faroe Islands 10
Armenia 9 Fiji 10
Aruba 10 Finland 8
Australia 6 France 8
Austria 8 French Guiana 10
Azerbaijan 9 Gabon 10 doc
Bahamas 10 Gambia 10
Bahrain 9 Georgia 10
Bangladesh 6 Germany 8
Barbados 10 Ghana 10
Belarus 9 Gibraltar 9
Belgium 8 Greece 9
Belize 10 Greenland 10
Benin 10 Grenada 10
Bermuda 10 Guadeloupe 10
Bhutan 6 Guam 10
Bolivia 10 Guatemala 10 doc
Bonaire 10 Guernsey 9 doc
Bosnia and Herzegovina 9 Guinea Republic 10
Botswana 10 Guinea-Bissau 10
Brazil 10 Guinea-Equatorial 10
Brunei 3 Guyana (British) 10
Bulgaria 9 Haiti 10
Burkina Faso 10 doc Honduras 10
Burundi 10 Hong Kong SAR China 1
Cambodia 6 doc Hungary 9
Cameroon 10 Iceland 10
Canada 7 India 6 doc
Canary Islands, The 10 Indonesia 3
Cape Verde 10 Iran, Islamic Rep. of 10
Cayman Islands 10 Iraq 10
Central African Republic 10 Ireland, Rep. of 8
Chad 10 Israel 10
Chile 10 Italy 8
China, People’s Republic 2/5 doc Jamaica 10
Colombia 10 Japan 4
Comoros 10 Jersey 9 doc
Congo 10 Jordan 9
Congo, Democratic Rep. of 10 doc Kazakhstan 10
Cook Islands 10 Kenya 10
Costa Rica 10 Kiribati 10
Cote d’Ivoire 10 doc Korea, D.P.R. of (North) 10
Croatia 9 Korea, Rep. of (South) 5
Cuba 10 Kosovo 10
Curacao 10 Kuwait 9
Cyprus 9 doc Kyrgyzstan 10
Czech Republic, The 8 Lao P.D.R. 6
Denmark 8 Latvia 9
Djibouti 10 Lebanon 10 doc
Dominica 10 Lesotho 10
Dominican Republic 10 Liberia 10

doc = document contents only = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Libya 10 Sao Tome & Principe 10
Liechtenstein 8 Saudi Arabia 9 doc
Lithuania 9 doc Senegal 10
Luxembourg 8 Serbia, Rep. of 9
Macau SAR China 3 Seychelles 10
Madagascar 10 Sierra Leone 10
Malawi 10 Singapore 1
Malaysia 1 Slovakia 9
Maldives 6 Slovenia 9 doc
Mali 10 Solomon Islands 10
Malta 8 Somalia 10
Marshall Islands 10 Somaliland, Rep. (N. Somalia) 10
Martinique 10 South Africa 10
Mauritania 10 South Sudan 10
Mauritius 10 Spain 8 doc
Mayotte 10
Sri Lanka 6
Mexico 7
St. Barthelemy 10
Micronesia, Fed. States of 10
St. Eustatius 10
Moldova, Rep. of 10
St. Helena 10
Monaco 8
St. Kitts 10
Mongolia 10
St. Lucia 10
Montenegro, Rep. of 9
St. Maarten 10
Montserrat 10
St. Vincent 10
Morocco 10
Sudan 10
Mozambique 10 doc
Suriname 10
Myanmar 6 doc
Sweden 8
Namibia 10 doc
Nauru, Rep. of 10 Switzerland 8
Nepal 6 Syria 10
Netherlands, The 8 Tahiti 10
Nevis 10 Taiwan 3
New Caledonia 10 Tajikistan 10
New Zealand 6 Tanzania 10
Nicaragua 10 Thailand 1
Niger 10 Timor-Leste 6
Nigeria 10 Togo 10
Niue 10 Tonga 10
North Macedonia 9 Trinidad and Tobago 10
Northern Mariana Islands 10 Tunisia 10
Norway 9 Turkey 10
Oman 9 Turkmenistan 10
Pakistan 6 doc Turks and Caicos Islands 10
Palau 10 Tuvalu 10
Panama 10 Uganda 10 doc
Papua New Guinea 6 Ukraine 10
Paraguay 10 United Arab Emirates 9
Peru 10 doc United Kingdom 8
Philippines, The 3 United States of America 7 10:30
Poland 9 doc Uruguay 10
Portugal 8 Uzbekistan 10
Puerto Rico 10 Vanuatu 10
Qatar 9 Vatican City 8
Reunion, Island of 10 Venezuela 10
Romania 9 Virgin Islands (British) 10
Russian Federation, The 10 Virgin Islands (US) 10
Rwanda 10 Yemen, Rep. of 10
Samoa 10 Zambia 10
San Marino 9 Zimbabwe 10 doc

doc = document contents only = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
21 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 1,167,600 1,175,500 1,187,900 1,199,400 1,379,300 1,418,200 1,430,400 1,451,300 1,878,900 2,586,900
1 1,320,700 1,328,900 1,400,100 1,435,900 1,645,700 1,693,300 1,699,700 1,808,300 2,334,700 3,108,300
1.5 1,473,800 1,482,300 1,567,900 1,672,500 1,912,100 1,968,400 2,019,500 2,162,100 2,793,800 3,629,700
2 1,626,900 1,635,700 1,735,700 1,909,100 2,178,500 2,243,500 2,339,300 2,515,900 3,252,900 4,151,100
Documents from 2.5kg and non-documents from 0.5kg
0.5 1,207,200 1,319,500 1,416,800 1,425,100 1,623,000 1,623,800 1,635,600 1,638,700 1,970,700 2,755,700
1 1,358,000 1,466,400 1,649,000 1,660,000 1,880,200 1,885,200 1,898,800 1,999,200 2,426,700 3,275,000
1.5 1,508,700 1,613,300 1,822,900 1,894,800 2,137,500 2,199,500 2,241,900 2,346,700 2,879,300 3,794,300
2 1,659,400 1,760,200 1,996,800 2,129,600 2,394,800 2,513,800 2,585,000 2,694,200 3,331,900 4,313,600
2.5 1,827,300 1,917,900 2,183,000 2,377,800 2,666,900 2,787,500 2,944,800 3,058,900 3,806,100 4,860,200
3 1,958,800 2,042,500 2,330,500 2,600,200 2,925,500 3,053,600 3,249,600 3,378,500 4,235,200 5,354,800
3.5 2,090,300 2,167,100 2,478,000 2,822,600 3,184,100 3,319,700 3,554,400 3,698,100 4,664,300 5,849,400
4 2,221,800 2,291,700 2,625,500 3,045,000 3,442,700 3,585,800 3,859,200 4,017,700 5,093,400 6,344,000
4.5 2,353,300 2,416,300 2,773,000 3,267,400 3,701,300 3,851,900 4,164,000 4,337,300 5,522,500 6,838,600
5 2,484,800 2,540,900 2,920,500 3,489,800 3,959,900 4,118,000 4,468,800 4,656,900 5,951,600 7,333,200
5.5 2,602,800 2,658,700 3,030,700 3,701,800 4,205,000 4,377,500 4,730,200 4,930,400 6,358,100 7,800,300
6 2,720,800 2,776,500 3,140,900 3,913,800 4,450,100 4,637,000 4,991,600 5,203,900 6,764,600 8,267,400
6.5 2,838,800 2,894,300 3,251,100 4,125,800 4,695,200 4,896,500 5,253,000 5,477,400 7,171,100 8,734,500
7 2,956,800 3,012,100 3,361,300 4,337,800 4,940,300 5,156,000 5,514,400 5,750,900 7,577,600 9,201,600
7.5 3,074,800 3,129,900 3,471,500 4,549,800 5,185,400 5,415,500 5,775,800 6,024,400 7,984,100 9,668,700
8 3,192,800 3,247,700 3,581,700 4,761,800 5,430,500 5,675,000 6,037,200 6,297,900 8,390,600 10,135,800
8.5 3,310,800 3,365,500 3,691,900 4,973,800 5,675,600 5,934,500 6,298,600 6,571,400 8,797,100 10,602,900
9 3,428,800 3,483,300 3,802,100 5,185,800 5,920,700 6,194,000 6,560,000 6,844,900 9,203,600 11,070,000
9.5 3,546,800 3,601,100 3,912,300 5,397,800 6,165,800 6,453,500 6,821,400 7,118,400 9,610,100 11,537,100
10 3,664,800 3,718,900 4,022,500 5,609,800 6,410,900 6,713,000 7,082,800 7,391,900 10,016,600 12,004,200
11 3,806,800 3,866,700 4,262,900 5,870,000 6,646,100 6,952,800 7,364,400 7,714,700 10,515,000 12,689,200
12 3,948,800 4,014,500 4,503,300 6,130,200 6,881,300 7,192,600 7,646,000 8,037,500 11,013,400 13,374,200
13 4,090,800 4,162,300 4,743,700 6,390,400 7,116,500 7,432,400 7,927,600 8,360,300 11,511,800 14,059,200
14 4,232,800 4,310,100 4,984,100 6,650,600 7,351,700 7,672,200 8,209,200 8,683,100 12,010,200 14,744,200
15 4,374,800 4,457,900 5,224,500 6,910,800 7,586,900 7,912,000 8,490,800 9,005,900 12,508,600 15,429,200
16 4,516,800 4,605,700 5,464,900 7,171,000 7,822,100 8,151,800 8,772,400 9,328,700 13,007,000 16,114,200
17 4,658,800 4,753,500 5,705,300 7,431,200 8,057,300 8,391,600 9,054,000 9,651,500 13,505,400 16,799,200
18 4,800,800 4,901,300 5,945,700 7,691,400 8,292,500 8,631,400 9,335,600 9,974,300 14,003,800 17,484,200

Table continues overleaf

22 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

19 4,942,800 5,049,100 6,186,100 7,951,600 8,527,700 8,871,200 9,617,200 10,297,100 14,502,200 18,169,200
20 5,084,800 5,196,900 6,426,500 8,211,800 8,762,900 9,111,000 9,898,800 10,619,900 15,000,600 18,854,200
21 5,233,400 5,392,100 6,680,900 8,437,400 8,971,100 9,583,400 10,327,400 11,022,300 15,590,600 19,649,800
22 5,382,000 5,587,300 6,935,300 8,663,000 9,179,300 10,055,800 10,756,000 11,424,700 16,180,600 20,445,400
23 5,530,600 5,782,500 7,189,700 8,888,600 9,387,500 10,528,200 11,184,600 11,827,100 16,770,600 21,241,000
24 5,679,200 5,977,700 7,444,100 9,114,200 9,595,700 11,000,600 11,613,200 12,229,500 17,360,600 22,036,600
25 5,827,800 6,172,900 7,698,500 9,339,800 9,803,900 11,473,000 12,041,800 12,631,900 17,950,600 22,832,200
26 5,976,400 6,368,100 7,952,900 9,565,400 10,012,100 11,945,400 12,470,400 13,034,300 18,540,600 23,627,800
27 6,125,000 6,563,300 8,207,300 9,791,000 10,220,300 12,417,800 12,899,000 13,436,700 19,130,600 24,423,400
28 6,273,600 6,758,500 8,461,700 10,016,600 10,428,500 12,890,200 13,327,600 13,839,100 19,720,600 25,219,000
29 6,422,200 6,953,700 8,716,100 10,242,200 10,636,700 13,362,600 13,756,200 14,241,500 20,310,600 26,014,600
30 6,570,800 7,148,900 8,970,500 10,467,800 10,844,900 13,835,000 14,184,800 14,643,900 20,900,600 26,810,200
For each additional 1kg
30.1 - 70.0 214,600 234,800 289,900 344,500 358,400 456,300 466,700 482,900 679,200 906,000
70.1 - 300.0 215,600 235,300 294,600 346,400 363,000 419,200 445,900 484,600 680,100 906,400

300.1 - 3,000* 226,500 235,400 302,300 378,800 396,100 419,200 457,700 503,800 685,800 993,800

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
Add VND 450,000 to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 27 countries
worldwide. Add VND 750,000 to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in VND and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
23 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 1,401,100 1,410,600 1,425,500 1,439,300 1,655,200 1,701,800 1,716,500 1,741,600 2,254,700 3,104,300
1 1,584,800 1,594,700 1,680,100 1,723,100 1,974,900 2,031,900 2,039,700 2,170,000 2,801,700 3,730,000
1.5 1,768,500 1,778,800 1,881,500 2,007,000 2,294,600 2,362,000 2,423,500 2,594,600 3,352,600 4,355,700
2 1,952,200 1,962,900 2,082,900 2,290,900 2,614,300 2,692,100 2,807,300 3,019,200 3,903,500 4,981,400
Documents from 2.5kg and non-documents from 0.5kg
0.5 1,448,600 1,583,400 1,700,200 1,710,100 1,947,600 1,948,600 1,962,700 1,966,400 2,364,800 3,306,800
1 1,629,600 1,759,700 1,978,800 1,992,000 2,256,200 2,262,300 2,278,500 2,399,000 2,912,000 3,930,000
1.5 1,810,400 1,936,000 2,187,500 2,273,800 2,565,000 2,639,500 2,690,200 2,816,000 3,455,100 4,553,200
2 1,991,200 2,112,300 2,396,200 2,555,600 2,873,800 3,016,700 3,101,900 3,233,000 3,998,200 5,176,400
2.5 2,192,700 2,301,500 2,619,600 2,853,400 3,200,300 3,345,100 3,533,700 3,670,600 4,567,200 5,832,300
3 2,350,500 2,451,000 2,796,600 3,120,300 3,510,600 3,664,400 3,899,500 4,054,100 5,082,100 6,425,800
3.5 2,508,300 2,600,500 2,973,600 3,387,200 3,820,900 3,983,700 4,265,300 4,437,600 5,597,000 7,019,300
4 2,666,100 2,750,000 3,150,600 3,654,100 4,131,200 4,303,000 4,631,100 4,821,100 6,111,900 7,612,800
4.5 2,823,900 2,899,500 3,327,600 3,921,000 4,441,500 4,622,300 4,996,900 5,204,600 6,626,800 8,206,300
5 2,981,700 3,049,000 3,504,600 4,187,900 4,751,800 4,941,600 5,362,700 5,588,100 7,141,700 8,799,800
5.5 3,123,300 3,190,400 3,636,800 4,442,300 5,045,900 5,253,000 5,676,400 5,916,300 7,629,500 9,360,300
6 3,264,900 3,331,800 3,769,000 4,696,700 5,340,000 5,564,400 5,990,100 6,244,500 8,117,300 9,920,800
6.5 3,406,500 3,473,200 3,901,200 4,951,100 5,634,100 5,875,800 6,303,800 6,572,700 8,605,100 10,481,300
7 3,548,100 3,614,600 4,033,400 5,205,500 5,928,200 6,187,200 6,617,500 6,900,900 9,092,900 11,041,800
7.5 3,689,700 3,756,000 4,165,600 5,459,900 6,222,300 6,498,600 6,931,200 7,229,100 9,580,700 11,602,300
8 3,831,300 3,897,400 4,297,800 5,714,300 6,516,400 6,810,000 7,244,900 7,557,300 10,068,500 12,162,800
8.5 3,972,900 4,038,800 4,430,000 5,968,700 6,810,500 7,121,400 7,558,600 7,885,500 10,556,300 12,723,300
9 4,114,500 4,180,200 4,562,200 6,223,100 7,104,600 7,432,800 7,872,300 8,213,700 11,044,100 13,283,800
9.5 4,256,100 4,321,600 4,694,400 6,477,500 7,398,700 7,744,200 8,186,000 8,541,900 11,531,900 13,844,300
10 4,397,700 4,463,000 4,826,600 6,731,900 7,692,800 8,055,600 8,499,700 8,870,100 12,019,700 14,404,800
11 4,568,100 4,640,400 5,115,000 7,044,100 7,975,000 8,343,400 8,837,700 9,257,500 12,617,700 15,226,800
12 4,738,500 4,817,800 5,403,400 7,356,300 8,257,200 8,631,200 9,175,700 9,644,900 13,215,700 16,048,800
13 4,908,900 4,995,200 5,691,800 7,668,500 8,539,400 8,919,000 9,513,700 10,032,300 13,813,700 16,870,800
14 5,079,300 5,172,600 5,980,200 7,980,700 8,821,600 9,206,800 9,851,700 10,419,700 14,411,700 17,692,800
15 5,249,700 5,350,000 6,268,600 8,292,900 9,103,800 9,494,600 10,189,700 10,807,100 15,009,700 18,514,800
16 5,420,100 5,527,400 6,557,000 8,605,100 9,386,000 9,782,400 10,527,700 11,194,500 15,607,700 19,336,800
17 5,590,500 5,704,800 6,845,400 8,917,300 9,668,200 10,070,200 10,865,700 11,581,900 16,205,700 20,158,800
18 5,760,900 5,882,200 7,133,800 9,229,500 9,950,400 10,358,000 11,203,700 11,969,300 16,803,700 20,980,800

Table continues overleaf

24 DHL Service & Rate Guide 2023: Vietnam
Connecting Your World
Sustainability

ZONES AND RATES

Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

19 5,931,300 6,059,600 7,422,200 9,541,700 10,232,600 10,645,800 11,541,700 12,356,700 17,401,700 21,802,800
20 6,101,700 6,237,000 7,710,600 9,853,900 10,514,800 10,933,600 11,879,700 12,744,100 17,999,700 22,624,800
21 6,280,100 6,471,200 8,015,800 10,124,700 10,764,600 11,500,400 12,394,100 13,226,900 18,707,700 23,579,600
22 6,458,500 6,705,400 8,321,000 10,395,500 11,014,400 12,067,200 12,908,500 13,709,700 19,415,700 24,534,400
23 6,636,900 6,939,600 8,626,200 10,666,300 11,264,200 12,634,000 13,422,900 14,192,500 20,123,700 25,489,200
24 6,815,300 7,173,800 8,931,400 10,937,100 11,514,000 13,200,800 13,937,300 14,675,300 20,831,700 26,444,000
25 6,993,700 7,408,000 9,236,600 11,207,900 11,763,800 13,767,600 14,451,700 15,158,100 21,539,700 27,398,800
26 7,172,100 7,642,200 9,541,800 11,478,700 12,013,600 14,334,400 14,966,100 15,640,900 22,247,700 28,353,600
27 7,350,500 7,876,400 9,847,000 11,749,500 12,263,400 14,901,200 15,480,500 16,123,700 22,955,700 29,308,400
28 7,528,900 8,110,600 10,152,200 12,020,300 12,513,200 15,468,000 15,994,900 16,606,500 23,663,700 30,263,200
29 7,707,300 8,344,800 10,457,400 12,291,100 12,763,000 16,034,800 16,509,300 17,089,300 24,371,700 31,218,000
30 7,885,700 8,579,000 10,762,600 12,561,900 13,012,800 16,601,600 17,023,700 17,572,100 25,079,700 32,172,800
For each additional 1kg
30.1 - 70.0 257,500 281,800 347,900 413,400 430,100 547,600 560,000 579,500 815,000 1,087,200
70.1 - 300.0 258,700 282,400 353,500 415,700 435,600 503,000 535,100 581,500 816,100 1,087,700

300.1 - 3,000* 271,800 282,500 362,800 454,600 475,300 503,000 549,200 604,600 823,000 1,192,600

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day from over 75 countries worldwide.
Add VND 450,000 to the DHL Express Worldwide Import prices.

DHL Express 9:00 (10:30 from the USA) – Guaranteed delivery before 9:00 on the next possible working day from over 27 countries
worldwide. Add VND 750,000 to the DHL Express Worldwide Import prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in VND and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
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DHL Express
06 Thang Long Street, Ward 4
Tan Binh District
Ho Chi Minh City
Vietnam

Valid: 1st January 2023

For public use

The information in this guide is correct as of 1st January 2023. DHL reserves the right to amend or modify any of the information at any time.