Project on “Impact

Impact of IT in supply chain

and logistic management”.
Submitted By:

Atul Bharti

(2K20/EMBA/09)

Under the Guidance of:

Dr. Sonal Thukral

DELHI SCHOOL OF MANAGEMENT

Delhi Technological University
Bawana Road Delhi 110042
2020-22

1
 CERTIFICATE

This is to certify that Atul Bharti 2K20/EMBA/09 has submitted the project
report titled “Impact of IT in supply chain and logistic management” in partial
fulfillment of the requirements for the award of the degree of Master of
Business Administration (MBA) from Delhi School of Management, Delhi
Technological University, New Delhi during the academic year 2021-22.

Signature of Guide Signature of Head

(DSM)

Seal of Head

Place: New Delhi

Date:12/05/22

2
 DECLARATION

I, Atul Bharti, student of EMBA 2020-22 of Delhi School of Management, Delhi

Technological University, Bawana Road, Delhi – 42, hereby declare that the
dissertation report “Impact of IT in supply chain and logistic management”
submitted in partial fulfillment of Degree of Masters of Business Administration
is the original work conducted by me.

The information and data given in the report is authentic to the best of my
knowledge.

This report is not being submitted to any other University, for award of any
other Degree, Diploma or Fellowship.

Place: New Delhi Atul Bharti

Date: 12/05/22 (2K20/EMBA/09)

3
 ACKNOWLEDGEMENT

I would like to express my sincere gratitude towards my Guide, Dr. Sonal

Thukral (Assistant Professor, Delhi School of Management, DTU) for her
support and valuable guidance throughout the duration of the project. I thank
her for the constant encouragement and support at every stage. I also thank
her for her patience for providing me with a goal oriented approach towards
this project.

My sincere gratitude goes out to my colleagues whose participation in the

project gave many valuable inputs for its completion.

Atul Bharti
(2K20/EMBA/09)

4
 ABSTRACT

Information Technology (IT) helps make things more efficient and

effective in creating value for businesses. As a result, there are many IT
systems available for use in Supply Chain. However, The manger in SCM
have not proper skills to finalize the appropriate information technology
tool for their system. This issue can undermine the benefits of the
concept of supply chain management (SCM) in partnership with IT.
Therefore, the purpose of this study was to identify the key IT systems
used in SCM in the telecom industry. We analyzed the impact of IT
investment in SCM in the industrial telecom sector using six different
organizational approaches: incorporation, storage costs, carrying costs,
carrying speeds, competitiveness, and corporate communications
The results show that, as well as organizational flexibility, integration
has the greatest impact on IT implementations, followed by competition,
transportation costs, and speed. It seems that now a day SCM has
become a very significant management tool to help improve the
performance of business in that particular sector i.e. in telecom sector.
Information and communication technology is extensively used in
supply chains, but lacks logical verification of how IT form their value.

In addition, key supply chain goals precede effectiveness in achieving

high-level goals such as: B. Evaluate market resilience, acquire new
partnerships and provide more customers with the skills they need to
gain a competitive advantage. Well understood by researchers and
collaborators.

Contents
1. EXECUTIVE SUMMARY ............................................................. 6

5
 2. NEED FOR THE STUDY .............................................................. 7

3. Statement of Problem:............................................................. 9

4. OBJECTIVES OF THE STUDY ...................................................... 10

5. SCOPE OF THE STUDY ............................................................ 11

6. METHODOLOGY ADOPTED ...................................................... 11

7. REVIEW OF LITERATURE ......................................................... 13

A.Functions of Information Technology ....................................... 13

B.Supply Chain Management ................................................... 13

C. IT Applications in Supply Chain Management. ............................ 14

D.Benefits of IT to Supply chain management ............................... 16

E.Challenges ....................................................................... 17

8. Data collection .................................................................... 20

9. Data analysis ...................................................................... 21

10. Findings and Recommendations ............................................... 34

11. Conclusion ......................................................................... 35

12. Recommendations: ............................................................... 36

Bibliography ............................................................................ 37

Questionnaire ........................................ Error! Bookmark not defined.

1. EXECUTIVE SUMMARY

6
 Information Technology and its use for Supply chain in any organizations
has provide a competitive benefit for many companies in the telecom sector.
This study aim on the use and impact of IT system tools on SCM, logistics,
procurement and warehouse management. It also emphasizes the contribution
of IT in supply chain for telecom industry. This helps restructure all scattered
sales to get advanced service levels, lower logistic, procurement, SCM costs.
The study also wants to enhanced knowledge the importance and challenges of
IT systems in supply chain situations.
Based on a cost-based approach combined with cost-effectiveness, we
expand a intangible model that incorporate 3 Information Technology tools
(backend incorporation, management skills, and supplier support) to enhance
performance development. The model differs from previous studies by
suggesting a competitive measure of performance in resource performance
relationships. The technical service alone, however, has no answer in creating
the value of IT.
In fact, management skills, which allow for adaptation of supply chain
processes and company strategies to meet IT applications, are shown to play a
very strong role in creating value for IT.

In addition, the incorporation of backend and management skills is

found to be very significant in highly competitive environments in Telecom
sector. While resources such as assets have a declining value under
competition, integration and management resources become even more
powerful. All in all, this paper provides insight into key drivers of IT-enabled
supply chains.

2. NEED FOR THE STUDY

7
 In the ears of business competitiveness the telecom service provider
companies need to provide the best services to their customers with
lesser price. The use of IT tools is especially noticeable in the supply
chain management and assets of telecommunications companies in
order to reduce operating costs. Information technology has become an
important factor in automating supply chain operations. Despite the IT
applications and the many benefits they offer, small telecommunications
providers are lagging behind in adopting IT tools to guide and manage
their supply chains. Especially in India, supply chain management is
closely linked to the beginning of globalization, opening up the local
Indian economy to the international economy.

However, the importance and benefits of Supply chain in India is

not recognize by the small-scale sectors which is leading in the country
(Placeholder2). We can say that in the telecommunication sector use of
IT is not uniformly. This may arise questions. Do IT tools provide
opportunities and benefits to SCM's small telecom service providers
(TSPs)? Therefore, you need to consider the impact of IT on supply chain
management and how IT is implemented. In communication to support
these TSPs in enhancing the productivity, effectiveness and developing
aggressive supply chains. It also gives TSP insights to understand how
ICT tools can help you operate your supply chain..

8
3. Statement of Problem:
It is used to address supply chain information needs by companies and
customer requirements have increased. Telecom companies are re-evaluating
how business is run due to new technologies and increasing competitiveness.
Therefore, Organizations are redesigning their supply chains to be more
efficient and meet new challenges from customer point of view. This is done to
continue competitiveness by more customer attention and to protect against
competition. Dropping start-up costs is a huge benefit and organizations are
looking for different ways to fulfill the customer requirements with a faster
and more effective, efficient service.

Information Technology has a huge impact on the SCM. It is an essential

part of cost reduction and a major source of SCM and procurement. In India
Many small Telecom service providers in India who have hand-held systems
in their service chain operations are incurring high costs. The main problem
with the hands-on structure is the amount of time exhausted looking for
records, data loss, inadequate safety backups and no records up gradation.
This disrupts the supply chain operation of organization. This allows
companies to mitigate these issues and concentrating on discovering novel
markets for their services/products, discovering new partners, quickly
attention on customer needs, and gaining a aggressive advantage in the
market.

As a result, company can lookout the different ways to reduce comedown

Supply chain and logistic costs, enhance product/service lead times, and
incorporate different organizational services.

9
4. OBJECTIVES OF THE STUDY

The aim of this learning is to determine the impact of IT on SCM and

logistic management in India's telecommunications sector. To achieve the
objectives of this study, the following research objectives

 Role and Importance of IT in telecom supply chain management.

 To discover factors that supply chain affected by implementation of IT in
Telecom sector.
 To discover the major involvement and benefits of IT in SCM for Telecom
sector.
 To advise approaches in organizing IT inputs to improve SCM in small
scale TSP’s for telecom sector

10
5. SCOPE OF THE STUDY
Information exchange serves as an important means of survival for a
company and facilitates SCM incorporation. Today, with the beginning of IT
system tools and information distribution has become an important
opportunity. In addition, information sharing in the supply chain has been
very effective in establishing global partnerships and long-term
communication, leading to the ultimate development of a company's
competitive advantage. Today, companies lack information sharing, so linking
actions within a company or unit within an organization is inefficient. The
aim of this study is to examine and verify the usefulness of information
sharing in SCM for order to increase the productivity of the organization in
the Telecom industry. This study will delve deeper into the benefits and
barriers of sharing information to improve supply chain integration between
enterprises. (Zahra Lotfi M. M., 2013)

The another aim of this study is to provide a comprehensive synopsis of

IT system in the SCM and logistics operations. The greatest achievement in
SCM has been the capability to decrease the supply chain and logistic costs.
This strategy comes with customer happiness, effectiveness and
supportability.

6. METHODOLOGY ADOPTED
11
 Research is finished by exploiting each from primary and secondary sources.
Following are the methods of data collected:

A. Primary sources
 Data were collected using a structured questionnaire.
 Information was collected by interacting with the employees and
having an exploration with the department manager of the different
organizations in telecom sector.
B. Secondary sources:
 All published data available on the subject matter was consulted,
i.e. the company records, journals, research books, websites,
company brochures, and hand-outs, etc.
C. Survey method
 This survey use the Likert scale technique, which is commonly used
for employees questioner. I use 5 levels Likert scale for IT impact on
supply chain management in telecom sector. Circulated questioner
having 17 questions among the employees and requested for the
response.
 The format used in five-level Likert use for this survey is:
o 1 : Highly satisfy
o 2 : Satisfy
o 3 : Neutral
o 4 : Dissatisfy
o 5 : Highly Dissatisfy
D. Participant size
 Circulated questioner among all the employees working in different
department of telecom sector’s organization.

12
7. REVIEW OF LITERATURE

This part of study provides documentary materials, an overview of

Information Technology tools/applications in SCM and logistics, an
explanation of SCM operations, and the Information technology benefits in
SCM. This Study also presents lessons learned from IT research conducted in
SCM. The principle of literature reviews is to assist to understand IT impact
on supply chain and logistics.

A. Supply Chain Management

Supply chain management is the process of managing the goods
from raw material to finished good and from order taken to delivery of
good at costumer end. By efficiently manage the supply chain,
organization will reduce the final product cost. This could be happen
only on effectively monitoring and controlling of supply chain system in
terms of inventory control, warehouse monitoring and controlling,
controlling the transportation and logistics. There are other areas of
supply chain management, such as transportation, procurement,
information technology, and logistics Supply chain management is an
integral part of all organizations whether small or large. Flexible
management of SCM operations to increase customer worth and reach to
sustainable aggressive rewards. There are a variety of supply chain
activities ranging from product development, inventory planning,
acquisition, production and the information system needed to plan these
activities. SCM is the management of information-driven operations from
information acquisition to production to product development to
distribution to increase customer value.

B. Functions of Information Technology

13
 IT in any organization increases business efficiency, analyzes basic
business sales, collects and provides relevant information about
administrative decisions, reports trends and changes in core business
activities within the organization, and reports. Maintain a
communication channel. Such performance is also expected in the
supply chain. IT connectors can integrate all supply chain processes into
a fast, integrated, flexible and flexible system to produce large quantities
of customized products at low cost.

C. IT in SCM and Logistics:

Information technology plays a vital role in supply chain
management. IT system collects the information from the scattered
locations and arrange in proper structured form for optimal performance
of SCM and logistics. Small telecom service providers (TSPs) have the
chance to incorporate the Information technology in their system to
controlling the supply chain, logistic costs and process. Organizations
have effective information systems that drive supply chain efficiency and
effectiveness. Administrators need to use IT tools and methods to
evaluate structure, environment, and supply chain management to
measure cost and performance.

i. Warehouse Management Systems:

Warehouse management systems carry out activity such as planning
instructions and operation on daily basis of the warehouse. This plan
includes activity like material receipt, allotment of storage areas,
refilling of material of expropriated areas, production list selection,
order selection, and delivery of goods. These systems also track
inventory in stock.

ii. Enterprise Resource Planning Systems

14
 One of the IT applications used by organizations is Enterprise
Resource Planning Systems (ERP). The ERP system is a modern
business model. It is based on a computer-assisted information
management system. The ERP system performs the functions of a
supply chain network system using modern information technology.
Functions such as asset planning, cash flow, and information flow
have been successfully integrated to achieve the objective of full
distribution and resource sharing. (Betty Wang (University of Nebraska
- Lincoln, 2001 ).

iii. Radio Frequency Identification (RDFID)

RFID is an IT technology used in manufacturing, transportation,
supply chain management and asset management. They are used to
automatically detect an object. RFID systems with radio frequency tags
used to transmit resident data; tags with a different serial number for
each product identification. Data transmitted to RFID can be read
automatically.

iv. Flexible Manufacturing Systems

flexible production systems (FMS) technology will integtaret all the
comutersystems to improve the flexibility of the SCM. The Internet
facilitates the transfer of information and communication thus
facilitating the rapid response of control systems. The flexibility of
these systems leads to customer loyalty.

v. Point of Sale Tracking System

Point-of-sale systems are an additional function used in logisteics and
SCM. Known as an Information Technology tools application client to
which a scanning system and a vendor management system are
linked. Goods are usually marked with a barcode and scanned by a
seeing reader.

15
D. Benefits of IT to Supply chain management
i. Effective Information Management
Successful information management can help guarantee that a
company meets the planning needs of its customers. Organization
need to prioritize planning items such as timely delivery, stock
expiration rates, order status, shipping tracking and acceleration,
order convenience, complete ordering, customer retrieval creation, and
retrieval opportunities and product changes.

ii. Helps in Decisions Support Systems

Organization requirements efficient information from their clients,
information from their suppliers. Areas of Information technology that
include decision support systems / information technology and
delivery management functions did not provide the information
required by management to make strategic decisions.

iii. Digital Order Processing System

The order processing system is the main data processing system in
which all the orders from the customers and order to the suppliers
processd. Customer order provides a communication message to stop
the transportation process going on. Cost and efficiency of all
communications can result in loss of customers or excess shipping,
cost of goods and storage facilities and possible production
inefficiencies resulting from frequent changes in the production line.
Processing information and information systems form the basis of
transport systems and management information companies.

iv. Competitive Advantages

16
E. Challenges for implementation of IT in supply
chain and logistics.

i. Lack of knowledge about IT benefits:

The biggest challenge for adopting IT supply chain IT tools in the
telecom industry is the lack of information about the benefits of IT in
the supply chain. This adoption requires fundraising and this will
increase the organization's costs because a particular organization will
not be ready to apply the new technology to their organization.

ii. Information overload:

Overloaded information is a major challenge during the
implementation of IT in any organization because they need to collect
and process large amounts of customer data, and then convert it into
useful information for a customer-focused industry. (Elango, 2018)

iii. Risk in adopting correct IT tools :

In a situation where managers want to apply information technology to
their organization, finalizing appropriate and accurate IT tools that can
be helpful in planning their future growth will be a strategic decision.
From this we can analyze which tool we can choose, what the big cost
and operating costs will be and much more. (Zahra Lotfi M. M., 2013)

iv. Internal Resistance to Changing:

Any company that has made a policy of using information technology
tools in supply chain management strategy recognizes that one of the

17
 major challenges it faces is the important transformation of the
internal culture needed to make the supply chain reform a success.
(Gaba)

v. Change in Existing norms and policies:

Due to the implementation of the information tool in the organization
need to change the thinking process of employees and managers.
Changes in the role and commitment of staff in implementing IT
solutions that have transformed organizational structure and
processes and policies. (Elango, 2018)

vi. Financial Cost:

High cost of online services, equipment purchase costs, maintenance
costs and security costs. A good amount of investment and training
costs are required for the adoption and implementation of new IT
technologies that pose challenges to companies using the IT tool.
(Reekum, March 2008)

vii. Data integration & Data Quality:

One of the main benefits of IT is to provide a single accurate source of
enterprise data. Data transfer is an important step in IT solutions.
This includes transferring data from many older systems to IT tools.
However, you need to get all the data first. This can be harder than
expected. Information is scattered throughout the organization and
can be buried in accounting systems, departmental applications,
spreadsheets, and even paper.

Ensuring data quality can be a major project in itself, which involves

data validation, duplication and adding non-existent values before
transferring data to an IT tool. (Temjanovski, January 2014)

viii. Continuous improvement:

18
 Using an information technology tool is not an effort that is made once
the upgraded IT system is alive. The resolution must go on with
emerge to support organization and technology requirement. The team
needs to continue to manage the System after successful installation,
troubleshooting and support new needs as they arise.(Temjanovski,
January 2014)

ix. Management decision:

For business owners and leaders assigned the task of driving a digital
strategy, their risk perception has a greater impact on success than
anything else. Deciding to install digital tools or infrastructure may be
difficult because of the anonymity it shows, but escaping the process
can be a very risky approach. By understanding the psychological
barriers to digital decision-making, industry stakeholders can and
should promote the adoption of technology in small and medium
enterprises by doing so, strengthening the backbone of the global
economy. (Dineva, 2022)

19
8. Data collection
A structured survey approach was conducted for this survey with the help
of employees working in telecom sector. The survey which I conducted is
included all the departments like procurement, storage and ware house,
logistic and transportation Accounts and Finance. From both the service
and manufacturing industry. A simple questionnaire was used for
conducting this survey and circulated among them for their valuable
feedback. I Divided all the questions into two parts:

 A: General Information ( Contains 6 Questions)

 B: Specific questions related to impact of IT in supply chain ( Contains 17
Questions)

Total questions were distributed among the targeted employees out of this
44 participants responded. The respond from all of them was much
excellent, accordingly, the questions were circulated to the target group to
respond in different organization in Telecom sector.

Participants were fully informed that participating in the study was

voluntary, respecting their confidentiality and anonymity, that the study
results would not damage their integrity, and in the end, the study would
be conducted independently and impartially for learning purposes.

Research paper studies for Preparing questioner.

 International Journal of Engineering Research and Technology. ISSN 0974-3154 Volume

7, Number 1 (2014), pp. 41-48 “Impact of Information Technology on Supply Chain of
Indian Industries” by Vikas Kumar
 The impact of IT in SCM within an organization by Kikaro Nyagawani.
 A Survey Based Analysis of IT Adoption and 3PLs’ Performance. Supply Chain
Management: An International Journal. Vol. 17, Issue 2, February by Pietro
Evangelista(University of Naples Federico), Riccardo Mogre (University of Hull),
Alessandro Perego (Polytechnic Institute of Milan)

20
9. Data analysis
A. Part: General Questions

i. Gender
TABLE 1

Particulars No. of Participant Percentage

Male 55 93%
Female 4 7%

ANALYSIS: From the above diagram shows in the respondent the larger
part of male participants i.e. 93%.

ii. Age group of Employees

TABLE 2

Particulars No. of Participant Percentage

21 to 30 years 9 15%
31 to 40 years 26 44%
41 to 50 years 20 34%
Above 50 Year 4 7%
7%

15% 21 to 30 years
31 to 40 years
34%
41 to 50 years
44%
Above 50 Year

ANALYSIS: As per the above pie chart it shows the maximum number of
participant are of age between 31-40 years i.e. 44%.

21
iii. Education:
TABLE 3

Particulars No. of Participant Percentage

Under Graduate 4 7%
Gradated/Bachelor degree: 28 47%
Masters 27 46%

7%
Under
Graduate
46% Gradated/Bac
helor degree:
47%
Masters

ANALYSIS: As per the above pie chart it shows the maximum number of
participant graduated i.e. 47%.

iv. Department
TABLE 4

Particulars No. of Participant Percentage

Finance/Accounts 1 2%
Logistics/ transportation 10 17%
MIS 3 5%
Operations 16 27%
Other 1 2%
Procurement 19 32%
Stores/warehouse 9 15%
2%
Finance/Accounts
15% 17% Logistics/ transportation

5% MIS
Operations
32% Other
27%
Procurement
Stores/warehouse
2%

22
 ANALYSIS: As per the above pie chart it shows the maximum number of
participant are from Procurement and operations i.e. 32% each.

v. Industry
TABLE 5

Particulars No. of Participant Percentage

Service 46 78%
Manufacturing 0 0%
Both 13 22%

22% Service
0%
Manufacturing
78% Both

ANALYSIS: As per the above pie chart it shows the 78% of participants
are from services industry.

vi. Organization Type

TABLE 6

Particulars No. of Participant Percentage

Telecom Operators 23 39%
Telecom service Providers 36 61%

Telecom
Operators
39%
61% Telecom
service
Providers

ANALYSIS: Maximum participant from TSP’s i.e 61%

23
B. Part: Specific Questions

1) Are your organization use any IT tool for SCM

TABLE-7

Particulars No. of Participant Percentage

Yes 27 46%
NO 32 54%

46% Yes
54% NO

ANALYSIS: 46% are confirm that their organization is using IT tools for
managing their supply chain and logistics.

For below all the responses is divided in two parts:

 A:Working in the organization where IT tool using to manag
SCM
 B:Working in the organization where IT tool not using in SCM

2) Business gets profit from the applying IT tools in the SCM and
logistics management.

TABLE -8

No. of
No. of Participant Percentage Participa Percentage
Scale A A B B
Highly Agree 21 78% 11 34%
Agree 6 22% 16 50%
Neutral 0 0% 5 16%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%

24
 100%
80%
60%
40% Percentage A
20%
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: As per the above graph participant from Category A is

maximum responses are highly agreeing on that IT in supply chain will
get benefit.

3) IT system support to organization for fast and quick preparation of

order processing to meet the customer expectation as per timeline.

TABLE 9

No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 20 74% 13 41%
Agree 7 26% 15 47%
Neutral 0 0% 4 13%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 74% participants highly agreed that IT system make order

processing in faster way for Cat.-A and 41% for Cat.-B.

25
4) System assists efficiency and effectiveness in tasks

TABLE 10

No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 18 67% 9 28%
Agree 9 33% 16 50%
Neutral 0 0% 6 19%
Disagree 0 0% 1 3%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: It is clear from this analysis that 67% accept IT will increase
system efficiency and effectiveness on highly agree fro Cat.-A and 28%
for Cat-B.

5) Information Technology in supply chain has been reduce the

Serving time and cost

TABLE 11

No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 19 70% 8 25%
Agree 8 30% 18 56%
Neutral 0 0% 6 19%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%

26
 80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 70% participant accept that IT in supply chain reduce the

long term time and cost for Cat-A and 25% for Cat-B as highly agree.

6) Information systems improve the efficiency of operation

TABLE 12
No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 19 70% 14 44%
Agree 8 30% 15 47%
Neutral 0 0% 3 9%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 70% participant accept that IT will improve efficiency in SCM

in Cat-A and 44% for Cat-B.

7) Assist efficient and effective management of stock control

TABLE 13
No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 20 74% 6 19%
Agree 7 26% 18 56%
Neutral 0 0% 7 22%
Disagree 0 0% 1 3%
Highly Disagree 0 0% 0 0%

27
 80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 74% participant accept that it help on stock control for Cat-A
and 19% for Cat-B.

8) The presence of IT tools in the organization has prejudiced the

synchronization between the company and their partners.

TABLE 14

No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 16 59% 7 22%
Agree 11 41% 18 56%
Neutral 0 0% 5 16%
Disagree 0 0% 2 6%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 59% accept with highly agree that coordination between

supplier and organization improved for Cat-A and 22% for Cat-B.

9) Training should be provide to the employees for using of IT tools.

TABLE 15

28
 No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 19 70% 10 31%
Agree 8 30% 17 53%
Neutral 0 0% 5 16%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%
80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 70% participant accept as highly agree on need for

training of employee on IT tool in Cat-A and 31% Cat-B.

10) IT system supports the synchronization proficiently across

suppliers and product lines.

TABLE 16
No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 15 56% 8 25%
Agree 12 44% 19 59%
Neutral 0 0% 3 9%
Disagree 0 0% 2 6%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 56% participant is gone as highly agree with efficiency

across supplier and product line for Cat-A and 25% for Cat-B.

29
11) IT system will support the organization to launch new product
in industry/market.

TABLE 16
No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 16 59% 4 13%
Agree 10 37% 20 63%
Neutral 1 4% 6 19%
Disagree 0 0% 2 6%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 59% participant accept that IT will support the organization

to launch new product in industry for Cat-A and 13% for Cat-B.

12) IT system support in organization’s to provide sufficient

information to top management accordingly they will take decision
to improve the organization performance.

TABLE 17
No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 15 56% 7 22%
Agree 12 44% 15 47%
Neutral 0 0% 8 25%
Disagree 0 0% 2 6%
Highly Disagree 0 0% 0 0%

60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

30
 ANALYSIS: 56% participant accept that IT will provide sufficient
information for careful decision for Cat-A and 22% for Cat-B.

13) IT system will support to organization to select supplier on

the basis of their quality.

TABLE 18

No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 20 74% 8 25%
Agree 7 26% 16 50%
Neutral 0 0% 6 19%
Disagree 0 0% 2 6%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 74% participant accept that IT will help to select quality

supplier for Cat-A and 25% for Cat-B.

14) Information systems help to measure and evaluate customer

satisfaction

TABLE 19

No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 16 59% 7 22%
Agree 11 41% 17 53%
Neutral 0 0% 8 25%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%

31
 80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 59% participant says that IT system help to understand

customer satisfaction for Cat-A and 22% for Cat-B.

15) Information systems manage material requirement of our

facility

TABLE 20
No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 11 41% 10 31%
Agree 16 59% 16 50%
Neutral 0 0% 6 19%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 41% participant accept that IT will help to finalize the

material requirement as per demand in market fro Cat-A nad 31% for
Cat-B.

32
16) IT systems support to organization in terms of quick
information sharing with in organization.

TABLE 21

No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 16 59% 10 31%
Agree 11 41% 16 50%
Neutral 0 0% 6 19%
Disagree 0 0% 0 0%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

ANALYSIS: 59% participant accept that IT will help to share the

information within department for Cat-A and 31% for Cat-B.

17) IT System support to monitoring and controlling of market

change environment in Supply chain and logistic.

TABLE 22
No. of No. of
Scale Percentage A Percentage B
Participant A Participa B
Highly Agree 18 67% 7 22%
Agree 9 33% 18 56%
Neutral 0 0% 5 16%
Disagree 0 0% 2 6%
Highly Disagree 0 0% 0 0%

80%
60%
40%
20% Percentage A
0% Percentage B
Highly Agree Agree Neutral Disagree Highly
Disagree

33
 ANALYSIS: 67% participant says that IT will help to monitor change in
market scenario for Cat-A and 22% for Cat-B.

10. Findings
 Maximum participant known about that IT implementation is beneficial
for any organization to optimize the time and cost but the participant
from category A are highly agreed is 43% more then the category B
organizations because they are using the IT in SCM and well understand
the importance of IT in Supply chain.
 It will accelerate the order processing, information flow in the
organization also it will help to control the stock and logistics.
 It help to maintain better communication between partners and
costumers.
 The vital impact of IT implementation in SCM is helping to take critical
decision on the basis of data available in IT system.
 Also organization should always on up-gradation mode as per
technology advancement and training for the same should be provided to
engaged employees.
 It also help organization to understand the market environment and help
to introduce the new product/service in market as per market scenario.
 IT system also help organization to finalize the capable
partners/suppliers on the basis of past information.
 This will support in material planning to avoiding over or under stocking
of finish good or raw material.
 It seems that the category B participants are having natural and disagree
on some points like, it increase efficiency and effectiveness, effectiveness
of stock control, it will help to introduce the new product in market and
understand the market scenario. Because they are not working on IT tool
in SCM
 Important information is the increase in communication across all
different supply chain department. Information flows from the sales and
planning team to the procurement team and transportation team using
IT tools such as ERP, WMS etc.

34
11. Conclusion
Generally, companies should adopt the use of IT in the supply chain in
order to reduce costs and increase revenue. As per the current high
demand of internet, voice, video call and other more Value added services
and predict future demand of market the information technology will
support to small telecom service provider to achieve the above said
targets. In order to meet the current level of demand, existing systems
should may not facilitate to organization the determination of the current
level of demand and predict future demands to prevent stock depletion or
stock outages, this gap will fill by the support of information technology in
the organization.

Most TSPs do not consider the supply chain to be an important function

in the organization and procurement is seen as a financial activity. TSPs
should consider using the supply chain and use Information Technology
to improve their performance as this will save companies significantly.
Companies should also use IT to plan their purchasing activities and
engage their stakeholders.

The results also showed how important Information Technology is in an

organization that uses SCM and logistics. Most of the supply chain in
TSPs is not transparent as managers are known for conflicts of interest.
This results in negative profits, poor customer service due to delays in
product information for customers and long lead time. With an IT user, all
of this can be prevented and companies can enjoy long-term benefits such
as improved sales revenue and reduced launch costs.

35
12. Limitations

 The study is confined to a couple of employees in working in

telecom sector.
 The study was confined to the limited period.
 Frequent visits to various organization for collecting information
were not possible so I had prepared a Google form and circulated it
to all known in the organization.
 Interaction with employees is limited because of their scheduled
time and restriction due to COVID-19 in some office premises .
 The information provided by respondents may be biased.
 The study is based on the 59 responses, that may be differ in case
of higher respondent.
 Study is not recommending any specific IT tool for supply chain
management further study can recommendation the specific tool for
SCM.
 The study is limited for the IT impact of an organization internally,
the future study will show how the IT will make impact on
organization externally.

13. Recommendations:
Study recommends that Small service providers especially in the
telecommunications sector should use IT in their supply chain operations
to improve efficiency. Sales and customer service levels have improved
over time with the adoption of IT in the supply chain.

Organizations should integrate supply chain function and the other

functions involved in their operations in order to improve overall efficiency
and be more competitive than competitors through better prices and
products.

Organizations should integrate supply chain function and the other

functions involved in their operations in order to improve overall efficiency
and be more competitive than competitors through better prices and
products.

36
Bibliography
(n.d.).

Betty Wang (University of Nebraska - Lincoln, U. a.-L. (2001 ). ERP + E-Business = A New Vision of
Enterprise System. Managing Internet and Intranet Technologies in Organizations: Challenges and
Opportunities , 18.

D. B. Bagul, P. D. (2014). STUDY OF EMPLOYEE’S PERFORMANCE. STUDY OF EMPLOYEE’S PERFORMANCE

.

Dineva, S. (2022, Jan 18). https://hbr.org. Retrieved from https://hbr.org:

https://hbr.org/2022/01/convincing-your-company-leaders-to-invest-in-new-technology

Elango, G. S. (2018). The Impact of Information and Communications Technology on Supply chain
management in South Indian. 9.

Gaba, Y. (n.d.). Challenges faced in implementing information technology (IT) in supply chain
management. 18.

Reekum, R. v. (March 2008). To ERP or not to ERP? Factors influencing the adoption decision.

Temjanovski, R. (January 2014). Challenges of information technology and supply chain management in
logistic sector.

Zahra Lotfi, M. M. (2013). Information Sharing in Supply Chain Management.

Zahra Lotfi, M. M. (2013). Information Sharing in Supply Chain Management. ScienceDirect , 298-304.

37
Questioner on Impact of IT in supply chain and logistic management

 General Questions
1) Name:
2) Gender:
o Male
o Female

3) Age:
o 21 to 30 years
o 31 to 40 years
o 41 to 50 years
o Above 50 Year

4) Education:
o Under Graduate
o Gradated/Bachelor degree:
o Masters Degree:

5) Department:
o Procurement
o Stores/warehouse
o Logistics/ transportation
o Finance/Accounts
o MIS
o Operations

6) Industry
o Service
o Manufacturing
o Both

7) Organization Type
o Telecom Operators
o Telecom service Providers

8) Are your organization use any IT tool for SCM

o Yes
o No

38
 Specific Questions:
1) Organization gets benefits from the application of information technology on supply chain
management.
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
2) Use of Information Technology in supply chain activities help in the preparation of order
processing to be faster and quick so as to meet deadlines as per required schedules.
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
3) The system assists efficiency and effectiveness in tasks
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
4) Information Technology in supply chain has been reduce the Serving time and cost
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
5) Information systems improve the efficiency of operation
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
6) Assist efficient and effective management of stock control.
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree

39
7) The availability of application of IT in the organization has influenced the coordination between
the organization and suppliers.
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
8) The availability of application of IT in the organization has influenced the coordination between
the organization and suppliers.
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
9) The employees should be given the training in using computer software in order to develop and
increase knowledge on Information Technology in SCM in the organization..
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
10) Information systems help to introduce new product and service in our market.
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
11) Information systems help to provide sufficient information to support careful decision making
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
12) Information systems help to select supplier based on their quality
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
9) 13. Information systems help to measure and evaluate customer satisfaction
o Highly Agree
o Agree

40
 o Neutral
o Disagree
o Highly Disagree
14. Information systems manage material requirement of our facility
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
15. Information systems help to quickly share information within our firm
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree
16. Information systems help to monitor change in our market condition
o Highly Agree
o Agree
o Neutral
o Disagree
o Highly Disagree

41