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Developing Policy and Procedure Documents

This two-day training program teaches participants how to develop effective policy and procedure documents. It covers the importance of documenting policies and procedures in providing guidance for operations and ensuring compliance. The course modules will explain the components of policy and procedure documents, such as the headline banner, overview, responsible persons, and process flow chart. Participants will learn how to populate these components with relevant information and will have a practical demonstration of developing a complete policy document.

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fpokoo_aikins
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31 views

Developing Policy and Procedure Documents

This two-day training program teaches participants how to develop effective policy and procedure documents. It covers the importance of documenting policies and procedures in providing guidance for operations and ensuring compliance. The course modules will explain the components of policy and procedure documents, such as the headline banner, overview, responsible persons, and process flow chart. Participants will learn how to populate these components with relevant information and will have a practical demonstration of developing a complete policy document.

Uploaded by

fpokoo_aikins
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Developing Policy and Procedure Documents

Policies and procedures are an essential part of any organization. Together, policies and procedures provide a roadmap for day-to-day operations. They ensure compliance
with laws and regulations, give guidance for decision-making, and streamline internal processes. Policies and procedures bring uniformity and standardization to
organizational operations and therefore reduce the risk of unwanted events. In this 2-day training program we walk you through the components of the policy documents
and practically demonstrate how you populate all the fields with relevant information pertaining to your process or activity or task.

Course Objectives:
After going through this program, you will be able to:
• Appreciate the role of policies and procedures in providing a roadmap for day-to-day operations;
• Understand why it is important to document policies and procedures;
• Understand the components of policy documents; and
• Develop the various components of the policy and have a complete document.

Course Modules
1. Role and Importance of Policies and Procedures
3. Components of the Procedure Document 5. Developing the Policy Document
• Policies and Procedures – what are they?
• Headline Banner • Headline Banner
• Policies and Procedures – what they do?
• Overview/Description of Procedure • Overview/Description of Procedure
• Policies and Procedures – why document
• Responsible Persons • Responsible Persons
them?
• Procedure Details • Procedure Details
• What happens when they are absent?
• Process Flow chart • Process Flow chart
2. Components of the Policy Document Practical Demonstration
• Headline Banner 4. Developing the Policy Document - 1
• Purpose of the policy/Policy Statement • Headline Banner
• Scope and Applicability of Policy • Purpose of the policy/Policy Statement
• Definition of Terms • Scope and Applicability of Policy
• Contact Persons • Definition of Terms
• Reference to Procedures Document • Contact Persons
• Reference to Procedures Document

Target Audience: Departmental Managers and Supervisors, Business Owners, Auditors, and all interested staff. Program Fee: GHS3000 - The fee covers snacks, lunch,
course handouts, plus certificate of completion.

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