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Escalation Matrix

This document outlines an escalation matrix for business and HR issues. It shows that issues should first be raised with the immediate supervisor and then can be escalated up the line to the vertical delivery head, ODC head, BU head, and CPO as needed. For HR issues, the escalation path goes from the HR business partner to the business HR manager, BU HR head, and CPO. The matrix provides names for the leads in different business units and functions to contact at each escalation level.

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Sushant Kamble
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
547 views

Escalation Matrix

This document outlines an escalation matrix for business and HR issues. It shows that issues should first be raised with the immediate supervisor and then can be escalated up the line to the vertical delivery head, ODC head, BU head, and CPO as needed. For HR issues, the escalation path goes from the HR business partner to the business HR manager, BU HR head, and CPO. The matrix provides names for the leads in different business units and functions to contact at each escalation level.

Uploaded by

Sushant Kamble
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Business HR

Escalation Matrix Escalation Matrix

Vertical Delivery Head BU HR Head

Delivery Head

For Further
Escalation ODC Head Business HR Manager discussion SM
Matrix can move to
next level
Skip Level Supervisor
Issue to be
discussed with
Supervisor first level HR Business Partner
Supervisor

Staff Member
Raises Issue/ Concern over Mail
*For any further escalation/concern in the Business team, SM may write to BU Head
For any further escalation/concern in the HR team, SM may write to CPO
Vertical Vertical Delivery Head HR Head BU Head

BFS Suvrata Acharya Nadeem Khan Gautam Samanta

TTH Rajan Gupta Rajeev Kumar Madan Mohan

Insurance Praveen Pachaury Nadeem Khan Anurag Chauhan

APAC Rajan Gupta Rajeev Kumar Sanjeev Prasad

Corporate/ Service Lines Respective Function Manager Babita Karki Respective Function Head

NITL Ajay K Jain Babita Karki Adrian Morgan

Incessant Nutan Pagadala Anitha Prabhakar Sanjeev Prasad

WHISHWORKS Saravanan Tudukuchi


Dinesh Mohan Ramakrishnan Sri Arardhi
Srinivasan

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