PM5301 Project Quality

Management

Spring 2023
Objectives:
• Project Quality Management aims to
equip students with an overall
understanding of project management
areas, processes, techniques, and best
practices to enable them to lead any
project to success - from initiation
through planning and execution towards
closure.
Objectives:
• Calculate an organization’s competitive
strength using analysis tools.
• Explain organizational strategy and its
relationship to quality and project quality
management.
• Examine the influence of organizational
strategy on the business system and
quality approach for project
management.
Learning Outcomes

 On the completion of the course students will be able to:

 Understand and define common project quality
management terms.
 Learn and apply proven quality management tools &
techniques to lead projects to success.
 Manage project quality and performance metrics
while effectively communicating with all project
stakeholders to satisfy customers’ quality needs.
 Avoid common pitfalls and mistakes related to
project quality management.

4
A brief recap
What is a Project?

 PMI, or the Project Management Institute,

defines a project as "a temporary endeavour
undertaken to create a unique product,
service, or result." This definition emphasizes
that a project is not an ongoing, routine
activity, but rather a specific, time-limited
effort to accomplish a particular objective.

5
 The key characteristics of a project, according to
PMI, include:
 Temporary: Projects have a defined start and
end date and are not ongoing activities.
 Unique: Projects create something that is
distinct from what has been done before. This
could be a new product, service, or process.
 Goal-oriented: Projects are undertaken to
achieve a specific objective or set of
objectives.
 Resources: Projects require the use of
resources, such as people, money, and
materials, to achieve their goals.
 Risk: Projects involve uncertainty and risk and
require the management of these factors to
achieve success.

6
PROJECT ATTRIBUTES
• CERTAINTY OF TIME
• UNIQUE
• OUTPUT
A PROJECT HAS THREE DISTINCT PHASES FROM THE CONTEXT
OF MANAGEMENT. PRE-INITIATION WHERE THE FEASIBILITY /
BUSINESS CASE OF THE PROJECT IS DECIDED. THE PROJECT
INITIATION WHERE THE PROJECT IS UNDERTAKEN AND
CHARTERED. AND THE PROJECT IMPLEMENTATION.

INITIATION
PRE-INITIATION IMPLEMENTATION

PROJECT

7
PROJECT INITIATION CONTEXT
 Project Initiation Context. Organizational leaders
initiate projects in response to factors acting upon
their organizations. There are four fundamental
categories for these factors, which illustrate the
context of a project
 Meet regulatory, legal, or social requirements;
 Satisfy stakeholder requests or needs;
 Implement or change business or technological
strategies; and
 Create, improve, or fix products, processes, or
services.

8
 Satisfy
Stakeholder
Requests or
Needs

Implement or

Project
Meet Regulatory,
Change Business
Legal, or Social
or Technological
Requirements
Strategies

Create,
Improve,
or Fix Products,
Processes, or
Services
9
10
What is a Project Manager

 The Project Manager is the person assigned

by the performing organization to lead
the team that is responsible for achieving
the project objectives.

11
 The key attributes of a PM, according to PMI, include:
1. Leadership: Project managers should be able to
inspire and guide their team to achieve the project
objectives.
2. Communication: Effective communication is critical
to ensure that all stakeholders are aligned and
informed throughout the project lifecycle.
3. Technical project management: Project managers
should have a solid understanding of project
management processes, tools, and techniques, as
well as the ability to apply them to specific projects.

12
 The key attributes of a PM, according to PMI, include:
1. Strategic and business management: Project
managers should be able to align the project
objectives with the strategic goals of the
organization, and manage the project within the
context of the broader business environment.
2. Risk management: Project managers should be able
to identify, assess, and manage risks throughout the
project lifecycle to minimize the likelihood and
impact of negative events.

13
The Project Triple Constraints

Scope

Time Cost

14
The project triple constraints, also known as the
project management triangle, is a concept in project
management that refers to the interdependent
relationship between three primary factors that
determine the success of a project: time, cost, and
scope. These factors are sometimes represented as
a triangle, with each constraint at one of the
corners.

1.Time: This constraint refers to the project

schedule and the amount of time required to
complete the project. It represents the deadline or
target completion date for the project.

15
2. Cost: This constraint refers to the budget allocated
for the project and the financial resources needed to
complete the project within that budget. It includes
the cost of materials, labor, equipment, and other
expenses related to the project.

3. Scope: This constraint refers to the goals,

deliverables, and requirements of the project. It
defines what the project will accomplish, and the
specific tasks and activities needed to achieve those
goals.

16
The three constraints are interconnected, which
means that changes to one constraint will inevitably
affect the other two. For example, if the scope of the
project is increased, it may require more time and
resources to complete, which will increase the cost.
Conversely, if the budget for the project is reduced, it
may require a decrease in the scope or an extension
of the project timeline to accommodate the reduced
budget.

Effective project management requires balancing

and managing the triple constraints to achieve the
project goals while meeting the expectations of
stakeholders. Project managers need to monitor and
control the triple constraints throughout the project
life cycle, making adjustments when necessary to
ensure project success
17
Project Life Cycle

18
Question 1 write a project name
and write project lifecycle

19
Question 1 write a project name
and write project lifecycle

20
 Project Management Processes

Monitoring
Initiating Planning Executing Closing
& Control
Processes Processes Processes Processes
Processes

21
22
23
24
Now we come to The Project Quality
Management
 Can you explain what is going on in this
cartoon?

 Do you appreciate the importance of

quality management?

 Can you relate with what is being taught

to when and where the quality shall be
introduced and applied in the project?

25
Question 2: identify where
quality should be implemented in
the project lifecycle.

26
 What Is Project Quality?
 The International Organization for Standardization
(ISO) defines quality as “the degree to which a set
of inherent characteristics fulfills requirements”
(ISO9000:2000), PMBOK refers to the same
definition.
 This definition means that quality is measured
by how well a product, service, or result meets
the needs and expectations of its stakeholders.
 The PMBOK acknowledges that quality
requirements can be subjective and vary among
stakeholders and that meeting those
requirements may involve trade-offs among
project constraints such as scope, time, and
cost. Therefore, the PMBOK emphasizes the
importance of establishing clear quality
requirements early in the project and
continuously monitoring and controlling quality
throughout the project life cycle. 27
 What Is Project Quality?
 To achieve quality, the PMBOK recommends a structured
and systematic approach that involves planning quality
management, performing quality assurance to ensure
that the project meets the defined quality standards,
and performing quality control to monitor and measure
the results against those standards. The PMBOK also
emphasizes the need for continuous improvement, which
involves analysing performance data and identifying
opportunities for improving processes and outputs to
increase overall quality.

28
 Project Quality Management
 Project Quality Management includes the processes
for incorporating the organization’s quality policy
regarding planning, managing, and controlling the
project and product quality requirements in order to
meet stakeholders’ objectives. Project Quality
Management also supports continuous process
improvement activities as undertaken on behalf of the
performing organization., PMBOK
 There are 3 processes involved in Quality
Management
 Plan Quality Management
 Manage Quality Management
 Control Quality Management

29