Scribd
Upload
357 views

Operations Management of Radisson Blu Hotel

The document discusses the operational management system of Radisson Blu Hotel. It provides an overview of the company's mission statement which focuses on delivering memorable experiences for guests while investing in employees. It also describes a negative customer experience where the customer encountered issues with air conditioning and other room amenities not being provided properly when staff showed indifference to the complaints.

Uploaded by

Mahnoor Fatima
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
357 views

Operations Management of Radisson Blu Hotel

The document discusses the operational management system of Radisson Blu Hotel. It provides an overview of the company's mission statement which focuses on delivering memorable experiences for guests while investing in employees. It also describes a negative customer experience where the customer encountered issues with air conditioning and other room amenities not being provided properly when staff showed indifference to the complaints.

Uploaded by

Mahnoor Fatima
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
You are on page 1/ 4

Operations Management of

Radisson Blu Hotel

Mahnoor Fatima
Student NO 1395470

Introduction
This report details the development of the operational management system used by
the Radisson blu hotel organization and offers suggestions for keeping a competitive
edge. A multinational hotel brand run by Radisson Hotels; Radisson Blu offers a
variety of services. An overview of the report's structure will be presented at the
outset. An IOT diagram of the Radisson Blue hotel and a Critical Incident Technique
(CIT) study of the customer experience are then discussed in relation to the function
of the mission statement. The client experience will then be analysed using polar
diagrams, the development of operational management literature will be discussed,
and suggestions for enhancing Radisson blu's operational management will be
given.
The company's dedication to offering top-notch hospitality services to visitors while
also putting the welfare of its employees, owners, and communities first is reflected
in its mission statement.

Mission Statement
A mission statement is a brief declaration of the objectives, values, and purpose of
an organisation. It acts as a roadmap for decision-making and keeps the business on
track (Shopify, 2022).

Shopify (2022). What Is a Mission Statement? Definition and Guide. [online]


Shopify. Available at: https://www.shopify.com/uk/blog/what-is-mission-state-
ment#:~:text=What%20is%20a%20mission%20statement%20in%20simple
%20words%3F [Accessed 31 Mar. 2023].
T‌ he Raddison blu hotel's mission is to "be a leading group in the hotel sector con-
stantly complying with values and beliefs and to deliver a meaningful, memorable
experience to keep guests coming back while investing in team member growth
and development." The statement gives the group's actions a broad direction and
is clear and succinct. The focus on values and beliefs suggests that the organisa-
tion has a solid ethical base and tries to run its operations in a way that is consist-
ent with these principles. which incorporate a dedication to sustainability, social
obligations, and respect for diversity and inclusiveness. It also emphasised the
company's dedication to surpassing customers' expectations, which is important
for cultivating brand loyalty and preserving a competitive advantage in the hospit-
ality sector. (Radisson Blu, 2017)
Radisson Hotel Group (2017). Our vision, values and beliefs | Radisson Hotel
Group. [online] Radisson Hotel Group. Available at:
https://www.radissonhotels.com/en-us/corporate/about-us/our-vision.

Critical Incident Technique (CIT)


I had a significant issue during my stay at the Raddison blu hotel that negatively
impacted my satisfaction with the company's service. I tried to switch on the air
conditioning as soon as I entered the room, but it was not functioning. As I went to
the bathroom, I saw that several other things were missing in addition to the soap. I
approached them to voice my complaint, but the staff member I dealt with looked
indifferent and offered no options.
The hotel staff's lack of coordination and communication led to this incident. The
front desk staff did nothing to address the issue when the room service crew failed to
provide excellent room service. It led me to feel disappointed by the hotel service.
Because this significant occurrence damaged my relationship with the company and
left me with a negative opinion of the company's service, I now prefer searching for
hotels elsewhere.
He didn't pay attention to my concern at all and kept shifting the subject. He didn't
even provide a solution, only a statement that he couldn't give me the other space
since there aren't any other rooms available.

You might also like