Chapter 1
Chapter 1
•Introduction
Industry Profile:
vehicles and rider cars; two-wheelers; three-wheeler; and Tractors. With 5,822,963 units
sold in domestic market and 453,591units exported throughout the primary 9 months of
November over the corresponding previous. The two-wheeler sales have witnessed a
spectacular growth from last 5 years it additionally increasing our country GNP moreover
as increasing in export level. additional of foreign firms are coming back to owing to
Ancillary Industry:
The motor vehicle appurtenant business of Asian nation is poised for ascent within the
returning years. From a current turnover of over US$ seventy-five billion, the business is
predicted to the touch level of US$ a hundred and sixty billion by 2020. The hub of tiny
marketplace for lightweight vehicles (cars and LCVs) by 2020, once production ought to
bit the fifteen million marks from the amount of four.4 million in 2015. throughout 2016-
17, exports of cars from Asian nation have touched a figure of five.9 million registering a
growth of half-hour.
Demand Factors:
Of these, the per capita financial gain level of households may be a key driver of long
industry:
The household bike business recorded deals volume of 13.8 million units in 2016-17, a
development of 2.9% over the earlier year. This pace of broadening was impressively
slower than the 13.7% volume CAGR signify by the business inside the most recent 5
years. within the past India‘s per capita real gross domestic product growth at 8.6%
(CAGR) over the six-year amount 2015-2016 had contributed considerably towards
raising the quality of living of households, that successively had been one amongst the
key derives of growth for the countries industry. however over 2015-16 and 2016-17,
inflationary conditions, firm interest rates, rising gas costs similarly as weak monsoons
adversely compact disposable incomes inflicting a consumption squeeze over the long
run, the trend in rising two-wheeler penetration in households within the available
Rapid demand for 100cc segment motorcycles weighs down industry growth:
was for the most part as a result of the motorcycles section that grew up by 0.1% over the
previous year, when the scooters section announces 14.2% enlargement throughout this
era, albeit on a smaller base. With this, the share of the scooters within the domestic two-
intervals the motorbike section, whereas the entry and government segments comprising
of 100cc bikes and therefore the premium segments comprising of >150cc bikes
domestic motorbike sales in 2016-17) was a positive outlier recording a volume growth
of twenty 6.0% in 2017-18, benefitting each from new model launches as conjointly the
trend in up-trading and down-trading from the individual lower and higher worth
performance segments.
Industry maintains pricing discipline; new product launches and market share
Amidst an atmosphere of loosening demand, the 2W OEMs still retreat from providing
discounts however on the contrary have undertaken 2 increments within the last six
months — worth increases of Rs. 300-4,000 undertaken in October 2016 and an extra
increment of Rs. 500-1,500 undertaken in Gregorian calendar month 2017. though choose
OEMs whereas launching new product have followed a penetrative rating strategy, the
'discounts' non-standard speech has remained amiss, not like the traveler vehicle business.
even so, the 2W OEMs are resorting to different sorts of supply-side push within the kind
of enticing finance schemes, discounts on insurance for restricted amount etc. The OEMs
had typically not resorted to those latter set of tools in 2013-14, 2015-16 and 2017-18 and
their come back to use as a promotional lever is indicative of the weak demand
conditions. The last year and has been marked by larger traction in new product launches
and concentrate on growth of client bit points by most 2W OEMs. In terms of market
share, whereas YAMAHA continues to stay the distant leader with a share of 42.9% in
2017-18, it saw its share erode by 221 basis points (bps) over the previous year. an
oversized a part of this market share set-back was caused by weakness in YAMAHA
sales volumes within the 100cc section, as the OEM swollen its market share in a number
of the opposite sections just like the comparatively quicker growing scooters section and
therefore the 125cc segment of bikes, by virtue of latest product launches. the opposite 2
leading Indian OEMs too, namely, Bajaj automotive vehicle and TVS Motor old decline
YAMAHA, however, continued to demonstrate steady gains in market share across the
board and strong its market share from 14.9% in 2016- seventeen to 18.9% in 2017-18.
Over subsequent 2 years, an oversized range of latest model‘s square measure seemingly
Overall, ICRA expects the domestic 2W business volumes stay flat in 2017-18 as demand
lag similarly as base result catches up with the business that has incontestable a healthy
volume growth over the last 3 years at accumulative annual rate (CAGR) of 13.8%. Over
the medium term, the 2W business is predicted to report a volume CAGR of 8-9% to
succeed in a size of 21-22 million units (domestic + exports) by 2019-20 (our longer-term
growth forecast remains at 9-11%), as we tend to believe the varied structural positives
moderate 2W penetration levels (in relevancy many different rising markets), underneath
moderate share of supported purchases stay intact as conjointly the massive chance
area
engine. In the year 1806 the very first case powered by an inside combustion engine running
on gas fuel arrived in 1885 introduction of ubiquitous modern gasoline or petrol filled internal
combustion engine, In the 20th century first introduced the power electric cars.
• Chapter 2
Company profile
YAMAHA motorcycles India private limited could be a subsidiary of YAMAHA motor
producing philosophy of import packed merchandise right from the beginning. SMIPL
will be delivering 2 wheelers most appropriate to the valuable Indian clients covering all
sections.
various little ignition motors. In 2014, YAMAHA was the ninth greatest producer by
creation around the world. YAMAHA has more than 52,664 staff and has thirty-five
generation offices in twenty-three nations, and 133 wholesalers in more than 192 nations.
The overall deals volume of vehicles is that the world's tenth biggest, while local deals
The YAMAHA Loom Company began in 1955 as a maker of weavers weaving silk and
cotton. Michio YAMAHA was set on making higher, a considerable measure of simple
weavers, for a long time his attention was on the occasion of those machines. Michio's
have to enhance into car stock was hindered by fighting II. Before it started fabricating
four-stroke motors, YAMAHA Motor house. was praised for its two-stroke motors (for
cruisers and automobiles). at the point when the war, YAMAHA made a two-stroke
mechanized bike, anyway inevitably the corporate would be praised for FZ cruisers, for
the Quad Runner, and for ruling circuits round the world. nowadays YAMAHA is among
the world's biggest automakers, and a critical brand in fundamental markets, together
with Japan and Bharat, anyway not offers autos in North America.
Yamaha motor Pvt Ltd as made up in India in the year 1985 as the joint venture in the year
2001, in august Yamaha motor company limited has became a 100(%) percent subsidiary in
2008 Mitsui and company has made an contract with Yamaha company to turn out to be a joint
investor in India.
Yamaha motor company is extremely customer-driven and has a universal network of over
2300 customer touch point and it was with the 500 dealers.
using its dynamic, since quite a while ago supported mechanical preferred standpoint
Vision:
The center logic of YAMAHA is to give "esteem stuffed items". since the establishing of
YAMAHA engine enterprise, the association's undertaking has dependably been to give
"esteem pressed items" as one of the assembling methods of insight. YAMAHA trusts
that "esteem pressed items" originate from the push to do item advancement from client's
perspective. this arrangement has been in actuality since organization's beginning and has
helped the association to address client's issues. accordingly, YAMAHA's items have
Manufacturing:
Plant area and production capacity
SMIPL factory put in in Faridabad (Haryana) Surajpur (Uttar Pradesh), and kanchipuram
(Tamil Nadu) having the annual plant capability of five,40,000 units. we've got total
surface area of thirty-seven acres and out of that presently our plant is made in approx.
ten acres of land and remaining space is left for the exploitation and future enlargement.
Environment :
At YAMAHA, the rationality of keeping "condition first" is effectively permeated
descending. To run with every single pertinent enactment and setting measures thus
that is overseen by a different wing of pros and master inside the field.
The greatest declaration of YAMAHA's responsibilities towards "condition first" is seen
inside the new plant of YAMAHA 2 wheelers at Faridabad that is developed to be a Zero
release plant.
presentation of gas as a Fuel for Power age and Production forms. gas is considered as a
Cleaner Fuel and encourage in all the more rising close air quality levels.
Safety:
Shop Floor Safety Measures
We have safety guards/safety curtains to confirm Operator safety on machines. we've got
conjointly put in robots throughout the facilities to cut back the applied science stress on
employees. There square measure gas detection systems put in to eliminate any gas
connected accident and hearth detection system for immediate data regarding any hearth
connected incident.
We have hearth fighting system ( manual & automatic) for immediate
handling of any fire connected accident. we've got a fireplace tender (capacity 4500 liters
water, 90Kg CO2,150Kg DCP and five hundred liters capability foam).
We attempt to maintain zero accident record through regular safety audit, frequent
Environmental Utility :
To take care of the health of all our staff, we tend to maintain all international parameters
and standards for beverage, treated water, close air workplace, workplace and also the
outside. we tend to keep change of these standards of health and welfare of staff through
Environmental policy
YAMAHA bike Asian country personal restricted manufacturer of 2 wheelers at its plant
placed in Faridabad, Haryana (India) is committed to shield setting and supply healthy
and Performance.
Strictly adhere to compliance obligations and more follow our own standards.
placed in Faridabad, Haryana (India) is committed to shield setting and supply healthy
agencies.
Occupational Health and Safety are taken into thought whereas getting of plant,
The implementation of activity health and safety at work place shall be the
Health and Safety be one amongst the factors for performance analysis of all
involved department.
This policy shall be reviewed as and once needed. The policy shall be created obtainable
Operations:
1. Head workplace affairs
5. Public relations
YAMAHA YZF R3
YAMAHA FAZER 25
YAMAHA FZ 25
YAMAHA FZ-FI
YAMAHA FZS-FI
YAMAHA SALUTO
YAMAHA SALUTO RX
YAMAHA FASCINO
Services:
YAMAHA Motorcycle India Private Limited, offers 6 Free and 9 paid services for its
motorcycle.
The Services to be availed inside the desired kms or days from the date of sale of
It is necessary to avail all Free and Paid the services as per given schedule.
The services are availed solely at our SMIPL licensed business organization.
In Free Service, the labor price for doing periodic maintenance is free. price of
oil, gaskets and alternative jobs requested by client however not lined within the
amounted maintenance schedule area unit guilty at actual throughout the Free
service period.
services amount then the particular labor and components charges needs to be
Specifications:
• 40-KM per ltr.
• Kind: bike
• 149 CC bike.
• Top speed is 131 KMPH
• Power 16.8 per sec.
• 8500 revolution for each minute.
• Engine kind: Air-cooled, four-stroke, four-valve,
Liquid-Cooled Single Cylinder
• Brakes :front and rear disk.
• Best in mileage.
• Analog meter.
Yamaha RFZ R15F:
Specifications:
• 45-KM per ltr.
• Kind: motorcycle
• 149 CC bike.
• Top speed is 130KMPH
• Power :16.8 per sec.
• 8500 revolution per minute.
• Engine kind: liquid-cooled, four-stroke, four-
valve.
• Brakes :front and rear disc.
• Best mileage.
• analog meter
Yamaha YZF R3:
Specification
• 24 KM per ltr.
• Kind :motorcycle.
• 321 CC bike.
• High speed is 188KMPH.
• Power 41.4 BHP.
• 17500 revolution per minute.
• Engine kind :two cylinders, liquid cooled, four-
stroke, four-valve.
• Brakes: front disc and rear disc.
• Analog meter.
Yamaha SZ-RR:
Specifications:
• 50 KM per ltr.
• Kind: motorcycle.
• 149 CC bikes.
• High speed is105KMPH.
• Power 12.1 per sec.
• 7500 revolution per minute.
• Engine kind: Air-cooled, four-stroke, two-valve.
• Brakes: front disc and rear drum.
• Best range.
• Analog meter.
Yamaha Fz:
Specifications:
• 50 KM per ltr.
• Kind: motorcycle
• 153 CC bikes.
• High speed is 117KMPH
• Power 14 per sec.
• 7500 revolution per minute.
• Engine kind:Air-cooled, single cylinder, four-
stroke.
• Brakes: front disc and rear drum.
• Best range.
• Analog meter.
AREAS OF OPERATION
Company has been functioned in the different nations they are:
1. PAKISTAN.
2. INDONESIA.
3. THAILAND.
4. MALASIA.
5. PHILIPPINE.
6. TAIWAN.
7. COMBBODIA.
8. CHINA.
9. AUSTRALIA.
10. NEWZELAND.
11. SINGAPOOR.
INSFRASTRUCTURE FACILITIES
BANGALORE WHEELS has a modern showroom to the sell Yamaha bikes and equipped
workshop to provide service. Bangalore wheels is authorized dealership with the Yamaha
motor private limited. Today Bangalore wheels has expanded with showrooms.
Ratio analysis
Age group of the respondents.
Table no. 4.1 Age group of the respondents.
18-20 25 25
20-35 44 44
35-50 20 20
50 above 11 11
100 100
Analysis:-
The above table shows that the age groups between the 18 to 20 years respondents are 25%,
44% of the respondent are in the age group of 20-35 years, the age group between the 35-50
year respondents are 20% and the 11% of respondent are the age group of 50 years and above.
32
Chart number:4.1 Age group of the respondents.
50
45
40
35
30
25
20
15
10
0
18-20 20-35 35-50 above50
Respondents Percentage
Interpretation:
In the above table out of the 100 respondents, the majority of the respondents are in the age
33
Table no 4.2 Monthly income.
Rs7500 – 10000 7 7
Rs10000 – 20000
43 43
Rs20000 – 30000 35 35
Rs30000 above 15 15
100 100
Analysis:
The above table shows that the monthly income of respondents, The income group of the
Rs 7500-10000 respondents are 7%, income group between Rs10000-20000 respondents are
43%, 35% of the respondents are in the income group between the Rs20000-30000 and 15%
34
Chart no 4.2 Monthly income.
50
45
40
35
30
25
20
15
10
0
7500-10000 10000-20000 20000-30000 30000above
Interpretation:
It has found that the majority of respondents are in group between the Rs 10000-20000 aiming
this segment with the promotional events will help to increase the sales.
35
Table no. 4.3 Occupation.
Student 46 46
Business 20 20
Profession 17 17
Employes 13 13
Other 4 4
100 100
Analysis:
This above table examined that out of 100 respondents the 46% are the students, 20%
respondents are the who running a business, 17% respondents are the professions, 13% are
the employees, and the other occupations are the 4%.
36
Chart no. 4.3 Occupation.
RESPONDENTS
50 46
45
40
35
30
25
20
20 17
15 13
10
4
5
0
student business profession employes others
respondents
Interpretation:
The majority respondents are the students, in this diagram students are the most intrested to
37
Table no. 4.4 The color of Yamaha bike.
Red 18 18
Black 30 30
Silver 25 25
Blue 12 12
Ash 15 15
Analysis:
In the above table shows out of the 100 respondents the 30% of customers are selecting the
black color bike,25% of respondents are moving to the silver color,15% of respondent
chooses the ash color and 12% of respondents are choose the blue color bikes and 18%
respondents go for red.
38
Chart no. 4.4 The color of Yamaha bike.
respondents
35
30
25
20
15
10
0
red black silver blue ash
respondents
Interpretation:
Most of the clients are interested in purchasing the black and silver color bike.
39
Table no. 4.5 Customer knowing about Yamaha bikes.
Analysis:
The above table shows out of 100 respondents 45% of purchaser knowing about the Yamaha
By friends, 25% are by the advertisement, 25% of customers are knowing by the media and
5% from others.
RESPONDENTS
respondents
45
25
25
Interpretation:
Most of the customer will get information about bikes through friend shows customer of
40
Table no. 4.6 Customer opinion about Yamaha .
Excellent 40 40
Good 35 35
Satisfactory 15 15
Poor 10 10
Analysis:
It is observed from the above table that 40% of the respondent are giving excellent opinion
about the Yamaha bike, 35% are giving good opinion,15% are the satisfactory , and the 10%
respondents
respondents
45
40
35
30
25
20
15
10
5
0
excellent good satisfactory poor
Interpretation:
Most of purchaser are giving the excellent opinion with their experience in the bangalore
wheels .
41
Table no. 4.7 The first owner of the bike.
Yes 80 80
No 20 20
100 100
Analysis:
In the above table shows that 80% of customers are the first user of yamaha bike and the rest
of them are not.
Series 1
90
80
70
60
50
40
30
20
10
0
yes no
Series 1
Interpretation:
Most of the respondents are the first user compared to the second hand owners.
42
Table no. 4.8 Factors considering after the first service.
Very unsatisfied(VU) 7 7
Unsatisfied(U) 8 8
Neutral(N) 25 25
Satisfied(S) 27 27
Very satisfied(VS) 33 33
Analysis:
From the above table that after the first service the 33% of respondents are the very satisfied
with service, 27% are the satisfied with the showroom service for the bikes
respondents
35
30
25
20
15
10
0
very unsatisfied unsatisfied neutral satisfied very satisfied
respondents
Interpretation:
Most of the respondents are satisfied with the service provided by the showroom .
43
Table no. 4.9 Customer opinion after many service.
Excellent(E) 55 55
Good (G) 30 30
Fair (F) 10 10
Poor(P) 5 5
Analysis:
from the above table out of 100 respondents that 55% are giving the excellent opinion about
the yamaha bike after the bike service, 30% are giving the good opinion,10% are the
satisfactory opinion, and the 5% are giving the poor about the Yamaha bikes after there bike
service.
44
Chart no. 4.9 Customer opinion after many service.
RESPONDENTS
respondents
60
50
40
30
20
10
0
excellent good fair poor
Interpretation:
Most of the customers are giving excellent for bike after many services.this shows that
45
• Chapter 4
SWOT ANALYSIS
SWOT ANALYSIS
STRENGTH, WEAKNESS,OPPORTUNITIES AND THREATS.
Strengths:
✓ Yamaha and their quality and customized product.
Weakness:
✓ Yamaha R1 are entirely costly
Opportunities:
✓ Promoting eco-friendly bikes designed to less pollution
Threats:
✓ Hard race in India as well as international products.
Excellent reputation –
As per Forbes, Yamaha is the 69 highest regarded companies in the world because of its
excellent performance over time. It is ranked 658 with regards to its overall sales across the
world which touches #14 billion.
The sound –
Yamaha motorcycles are absolutely loved for the engine ripping sound they make when
someone revs up the accelerator of a bike. In fact, It is a go to bike for motorcycle lovers.
Rigid build –
All products from Yamaha are expected to have a rigid build and have a high quality. Yamaha
has an excellent quality control team and R&D team to ensure that the products sold out in
the market match the performance levels expected of these products.
Participation in sports –
Yamaha has branded itself very well by having regular participation in motorsports especially
in motorcycle racing and car racing.
Star in the BCG Matrix –
Yamaha may not have a high market share of the worldwide automobile market but it is
growing in a segment which has many competitors and yet the potential of the segment is
huge too. Thus, Yamaha is clearly a star in the BCG matrix when considering the motorcycle
industry.
Distribution –
Another problem which is faced especially in developing countries where Yamaha is present
is that the distribution is not up to mark. Even in India, the distribution is quite low and does
not match with other prominent motorcycle brands like Honda, Bajaj, Hero or others.
Service –
Because the distribution points are less, the service points are less as well. Hence a
customer thinks of the service convenience before buying this product and might not
purchase the bike itself. Therefore along with sales distribution, service points distribution is
also needed. This is probably the weakest point in the SWOT analysis of Yamaha.
Sales is dropping –
As per this graph by Statista, the sales of Yamaha is dropping year on year and 2016 is the
year when it has dropped the most.
Electric Bikes –
Yamaha is already into Electric bikes and this is a product for the future. As more and more
people move onto electric cars, bikes will not be left far behind and already the adoption has
started in many regions. Regions which are environmentally conscious have made electric
bikes mandatory because of the low carbon footprint.
Distribution –
Having more distribution point and service points are required by the brand. It is a weakness
which Yamaha has and covering that weakness can mean an opportunity for the brand.
Expansion –
Expansion in International territories and developing markets can help the brand in boosting
sales. This expansion will not be limited to motorcycles but it can be applied to its engines
and all the other products in the arsenal of Yamaha.
Brand driver products –
Like Pulsar in Bajaj or Splendor and Passion in Honda, Yamaha needs products which are
the drivers for its brand. A single product or 2 products which are the main products advertised
by the brand and which can penetrate the market yet build brand equity, such products need
to be marketed by Yamaha
Competition –
The competition in this segment is huge. There are national players in most countries which
have captured a large market share and to counter the competition, Yamaha needs either
price penetration or excellent marketing. But at all times, the competition effects both – the
topline and the bottomline of the company.
Indirect competition –
Although all families have one motorcycle, it is observed that scooters and slowly yet steadily
replacing motorcycles. At the same time, many families have directly purchased cars instead
of purchasing a single motorcycle. This indirect competition rising in demand is also a reason
for the dropping sales of Yamaha and it is a threat to the brand.
• Conclusion
• From the research following facts about Indian two wheeler industries
• has been inferred:
• • Age group 21-35 years
• • Profession
• Mostly salaried
• Customers are generally satisfied with attitude of dealers at the time of
• sales.
• • Every brand of bikes has a poor response in terms of sales follow up,
• Hero Honda is the most famous brand.
• Favored bikes in today's date are-
• Hunk –
• Pulsar >
• Apache
• Customers stress on quality as complimentary to looks.
• • Mileage is what everybody wants.
• In fact, the dealership of Delhi / New Delhi is found good having with
• customer's attitude and behavior to Dealership evaluation other than
• found of Noida then Greater Noid