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Job Summary: Assistant Head Housekeeper

The Assistant Head Housekeeper is responsible for overseeing the housekeeping department and ensuring high standards of cleanliness, customer service and efficiency. Key responsibilities include supervising housekeeping staff, preparing guest rooms, handling customer complaints, conducting inspections, managing budgets, and addressing health and safety issues. Candidates should have a diploma in housekeeping management, 3+ years of hotel experience including 1 year in a supervisory role, strong attention to detail, and fluency in English.

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Velile Vundla
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43 views

Job Summary: Assistant Head Housekeeper

The Assistant Head Housekeeper is responsible for overseeing the housekeeping department and ensuring high standards of cleanliness, customer service and efficiency. Key responsibilities include supervising housekeeping staff, preparing guest rooms, handling customer complaints, conducting inspections, managing budgets, and addressing health and safety issues. Candidates should have a diploma in housekeeping management, 3+ years of hotel experience including 1 year in a supervisory role, strong attention to detail, and fluency in English.

Uploaded by

Velile Vundla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ASSISTANT HEAD HOUSEKEEPER

JOB SUMMARY
The Assistant Head Housekeeper is responsible for the smooth running of the Housekeeping
department, the development, implementation and safeguard of all policies, procedures and
standards of the hotel.

DUTIES & RESPONSIBILITIES:


Responsibilities and duties for this position shall include but be unlimited to the following
areas and activities. At management discretion, direction may be given for tasks outside the
scope of work described.

Customer Service & Operations


 Is responsible for the smooth running of the department in the absence of the Head
Housekeeper.
 Work with the appropriate departments of the hotel to obtain and disseminate all
relevant information concerning arriving guests and with his team prepare guests
‘stays meticulously.
 Ensure that standards of excellence in customer service are maintained and regularly
updated.
 Ensure that guest’s expectations are anticipated, met at all times and even regularly
exceeded.
 Monitor guests’ satisfaction throughout their stays and take appropriate steps and
immediate corrective measures where necessary.
 Deal with all guests’ queries and complaints swiftly and efficiently.
 Check all VIP rooms and long stay guestrooms are carried out and allocated rooms for
room quality status.
 Spot check of guestrooms, corridors, gardens, floors-services, public & common areas
and storerooms to hotel standard.
 Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of
bedspreads, tiles, marbles, wooden… special care.
 Implement special cleaning program for Floors and Public Area team and to coordinate
with other departments on special cleaning operations by Housekeeping department,
contractors or engineering department.
 Supervise all outside contractors (Pest control, flowers, cleaning company, etc…).
 Oversee operations in the laundry room.

Maintenance of facilities
 Ensure that any breakdown of equipment and services are immediately reported and
dealt with swiftly and efficiently.
 Ensure that in the context of the operations, all standards of management for the
environment and its related legislation are strictly observed.

Human Resources
 Through proper communication ensure that staff members have all the information
they require in order to provide excellent customer service at all times.
 Ensure that all sections have the appropriate staffing levels for efficient operations
while achieving set employee productivity targets.
 Supervise completion of staff duty rosters and staff holidays plan.
 Constantly monitor staff morale to ensure that the personnel is kept in an appropriate
state of discipline, motivation and commitment to the objectives of the organization at
all times.
 Identify and ensure that the personnel receive appropriate and adequate training in
order to achieve the desirable level of performance in the execution of their duties.
 Regularly appraise his immediate collaborators in order to feedback to them essential
information to enable them to constantly improve their performance.
 Assist in the recruitment and selection of new employees in accordance with the
company procedures and best practices and in line with wage budgets and manpower
plans.
 Assist in the monitoring and controlling of Manpower and natural resources to meet
both budgetary requirements and customer needs.
 Appropriate records are maintained in accordance with occupancy and legal
requirements.
 Enforce adherence of employees to the dress, appearance and conduct codes
established by the hotel.
 Report on the administration and operation of the department on a regular basis as
per established policies.

Health & Safety Practices


 Ensure and maintain that Health and Safety practices are followed at all times.
 Adhere to fire alarm or any emergency statutory procedures in the event of fire.
 Promote Energy efficiency and environment and identify improvement to support the
Green Globe Policy.

Budget monitoring and Control


 Adhere strictly to all Hotels Constance financial control policies and procedures.
 Through constant monitoring, ensure that all elements of costs are kept within
acceptable limits and initiate any corrective measures whenever necessary.
 Maintain adequate stock levels within Housekeeping stores and issuing as needed.

Candidate profile:
 Certificate/Diploma in Housekeeping Management or equivalent from reputable
institutions.
 A minimum of 3 years of experience in hotel industry.
 Proven experience working in a top luxury resorts is a plus.
 At least 1 year of professional experience on a similar position is a plus.
 Specific knowledge of principles and processes for providing exceptional customer and
personal service including needs assessment, problem resolution.
 Strong attention to detail and achievement of quality service.
 Flexibility to manage, direct and encourage a positive, dynamic.
 Working knowledge of cleaning procedures and equipment, chemical handling, linen par
levels, public health standards, computers, internet access, and the ability to navigate
within a variety of software packages.
 Fluency in English or another language, written and verbal communication.

Suitably qualified candidates may forward their detailed CV’s to [email protected]


by no later than March 24, 2023. Canvassing will lead to disqualification. No Chancers.

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