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This document summarizes issues with an LC-65LE654U TV and provides steps taken to resolve them. The issues included Netflix not connecting, an outdated software version, and an inability to accept downloaded software updates. A factory reset was performed, then the downloaded update file was extracted to a USB drive, renamed, and placed in the root directory. The USB drive was inserted into the TV, which then automatically installed the update and resolved the noted issues after rebooting.

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Josh
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77 views

Untitled

This document summarizes issues with an LC-65LE654U TV and provides steps taken to resolve them. The issues included Netflix not connecting, an outdated software version, and an inability to accept downloaded software updates. A factory reset was performed, then the downloaded update file was extracted to a USB drive, renamed, and placed in the root directory. The USB drive was inserted into the TV, which then automatically installed the update and resolved the noted issues after rebooting.

Uploaded by

Josh
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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LC‐65LE654U 

– Issues: 

1.  Netflix application on TV would not connect – not get the NETFLIX logo.   After a few seconds 
the TV would revert to input it was on before the Netflix application was selected. 
2. The TV would not network update its’ software.  It would attempt and then report that no 
update was necessary.  Version 2.14 was displayed in Information – Identification ‐  which is 
quite old. 

 
3. The TV would not accept the downloaded and unzipped file install.img_secure_v3.6.9_full 
3a. Sharp’s instructions do not say that you have to rename the file. 
4. The on TV E‐Manual did not display the menu bar on the left of the screen with any language 
(verbiage). 

 
5. This TV has exhibited the arbitrary power off phenomenon randomly 
LC‐65LE654U   3.6.9    Software Update Procedure – that I followed that actually worked 2‐12‐2016 

1. Performed a factory reset with the TV Remote 
a. Select the input button on the remote 
b. Select TV on the input 
c. Once on the TV input – select Menu 
d. Type in 2‐4‐8‐9 and press enter 
2. In the Factory Mode/Menu 
a. Select  Setup ‐ Clean Storage(s)   Yes 
b. The TV will go to the Initialization Screen as if it was new.   
3. Turn off the TV 
4. Remove the power from the TV 

The USB drive you are going to use must be formatted FAT32 

Go to http://www.sharpusa.com/Support/ProductDetail.aspx?model=LC‐65LE654U 

The firmware is on the left side down the page.  The not working instructions are on the right side low. 

The downloaded file TEL_SOFT_LE653U_LE654U_V369.ZIP must be extracted to the root directory of the 
USB drive.   

The file that is unzipped (install.img_secure_v3.6.9_full) must be renamed  install.img   To do this, right 
click on the file and select properties.   Delete the highlighted portion of the file name and select OK 
(windows 7) 

Note: In some windows folders – the file extensions are hidden.  You must unhide the extensions by de‐
selecting “Hide extensions for known file types”.   If you have trouble with this search “hide folder 
extensions” on the web for your particular version of windows. 
The file that the TV will work with (install.img) has to be located in the root directory of the USB memory 
stick.   Root directory means the top level and NOT in another folder.  When you access the USB 
memory stick – you have to be able to see install.img without going any farther. 

5. Insert the USB memory stick into the TV’s USB port. 
6. Plug in the TV 
7. Sharp’s instructions say that the TV will power on after 1‐3 minutes.  This did not work on my 
set.  After about 5 minutes, I turned the TV on with the remote. 
8. I went to MENU – Information – Software Update – Manual Update – USB Update 
9. The TV immediately accessed the USB stick and after approximately 5 minutes rebooted 
10. When the TV comes back on – it is in the initialization mode and that process was followed. 
11. All functionality was restored – the software was confirmed installed 3.6.9 
12. Netflix is functioning again – I had to sign into Netflix but that was no issue. 
13. The E‐Manual is functional also 
 
 

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