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JD-Global Lean Manager

This document describes a job opening for a Global Lean Manager position at a leading construction tools and services company. The role will be responsible for developing programs to optimize workflow through service centers to ensure outstanding customer service. Key responsibilities include identifying opportunities to improve processes using lean methodologies, analyzing digital and physical value streams, and proposing technologies and layouts to further increase efficiency. The ideal candidate will have a university degree, 4+ years of relevant operations experience preferably in an international setting, strong analytical and communication skills, and experience with change management. The company offers opportunities for career development, mobility across different roles and markets, and competitive benefits.

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Himanshu Jaiswal
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44 views

JD-Global Lean Manager

This document describes a job opening for a Global Lean Manager position at a leading construction tools and services company. The role will be responsible for developing programs to optimize workflow through service centers to ensure outstanding customer service. Key responsibilities include identifying opportunities to improve processes using lean methodologies, analyzing digital and physical value streams, and proposing technologies and layouts to further increase efficiency. The ideal candidate will have a university degree, 4+ years of relevant operations experience preferably in an international setting, strong analytical and communication skills, and experience with change management. The company offers opportunities for career development, mobility across different roles and markets, and competitive benefits.

Uploaded by

Himanshu Jaiswal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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GLOBAL LEAN MANAGER

A. COMPANY DESCRIPTION

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies,
software, and services for the global construction sector. We have a proud heritage, built over 75 years, and a
worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than
120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new
challenges and grow your career.

B. POSITION DESCRIPTION
As Global Lean Manager you will play a critical role in shaping the future of Hilti`s after-market service
operations.

This role will be responsible for developing programs to ensure an optimized flow of people, information and
material through the service centres, and collaborating with cross functional teams to ensure that Hilti provides
an outstanding service level to its customers in a productive manner.

We consider this role as development position. This means we want to bring in a future leader of the
organization.

Responsibilities:
- Identify, describe and prioritize opportunities for improving (a) the service level to our customers and the
long-term productivity of our tool service centers
- Continuous improvement of processes through Lean methodologies as well as the development, successful
introduction and follow-up of Hilti Lean Core.
- Analyze digital and non-digital workflows and value streams in our global network of service centres to
identify improvement opportunities
- Propose opportunities to optimize the global aftermarket service infrastructure to provide an outstanding
service level at a competitive cost
- Inspire the organization regarding digital principles, systems and methods to drive end-to-end
improvements and sustainability
- Proposing new technologies, support in the layout design of existing and new Tool Service Centres to
improve our service level or further increase efficiency
- Together with business leaders in the market regions identify and assess opportunities to improve the
customer experience in individual markets
- Present program and process concepts to cross functional teams, including the executive team

C. EXPERIENCE AND QUALIFICATIONS

- Strong interest in operations (manufacturing, service operations, logistics)


- University degree (Bachelor’s or Diploma)
- Higher university degree (Master’s degree, MBA, Ph.D.)
- Minimum of four years of relevant work experience in operations, ideally in an international
- environment
- Strong conceptual competence and analytical thinking
- Ability to craft a direction including the definition of clear priorities
- Change management skills, and experience in working in a matrix organization
- Strong verbal and non-verbal communication skills
- Fluency in English
D. ADDITIONAL COMMENTS

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad,
experience different job functions and tackle different markets. It’s a great way to find the right match for your
ambitions and achieve the exciting career you’re after.

We have a very thorough people review process; unlike any we know of in any other business. We screen
everyone in the company in a yearly career performance matching process.

It means we can pair talent with opportunities - developing our people in their current roles or challenging them to
work in new ways or in new places. It’s how we find the right fit and further our teams personally and
professionally.

Additionally, we offer you a competitive salary and a wide range of benefits, these may include day care for your
kids or a free in-house gym.

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