INNOVATION IN THE HOTEL AND

RESTAURANT INDUSTRY

Advanced Culinary Techniques Theory – Advanced Course

 AGENDA

• Innovation, definition
• Innovation in the hotel and restaurant
industry, past, pioneers
• Innovation in the hotel industry,
present
• Innovation in the restaurant industry,
present

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 SYNTHESIS OF KNOWLEDGE – PREVIOUS LESSON

WHAT DID YOU LEARN FROM THE

PREVIOUS SESSION?
WHAT REMAINS MOST PROMINENTLY IN
YOUR MIND?
ACTIVITY:
Round Table Method
(Blitzlicht Method)

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 LEARNING
OBJECTIVE
Understand the
importance of
innovation in the Hotel
and Restaurant Industry.

4
 INNOVATION, DEFINITION

What is Innovation?

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 INNOVATION, DEFINITION

According to the Cambridge Dictionary

innovation is:
“a new idea, design, product”:
Product innovations lead to an increase in effective
demand which encourages an increase in investment
and employment.
“the process of designing new products or
making improvements to existing ones”:
As competition increases, so does the need for
resources to invest in product innovation and clever
marketing.

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 INNOVATION HOTEL AND RESTAURANT INDUSTRY,
PAST

Innovation, the Past:

• History of Inns
• History Restaurants
• Innovations came with the
movement of people and
segmentation of the market
• Early Innovations
o Service and Amenities
• Pioneers

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 INNOVATION IN THE HOTEL INDUSTRY, MILESTONES IN
TECHNOLOGY, PAST

The selected technology innovation 1894 – The Netherland Hotel, NYC, introduces the first in-room
milestones in in the Hotel Industry: telephones.
1910 – First hotel in-room bathrooms introduced at The Goring
Hotel, London.
2010
1947 – The Roosevelt Hotel NYC installs guestroom TVs.
1983 2020? 1947 – Westin establishes the first hotel reservation system.
1973 – The Sheraton – Anaheim is the first to offer free in-room
movies.
Innovation; 1983 – VingCard invents the optical electronic key card.
1973 Milestones in 2016
Technology 1994 – The first hotel chains launch websites on the Internet
(Hyatt Hotels and Promus Hotel Corporation).
2003 – Hotel WiFi begins a steady increase, as more than 6,000
hotels make it available to guests.
1947 2010
2010 – Apple releases the first iPad, and the first in-room iPad
makes an appearance at The Plaza Hotel in NYC to set new
1894
standards for hospitality technology trend adoption.
2016 – The world’s first robot hotel opens in Japan (Henn-na
Hotel), furthering the discussion of automation within hospitality
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 INNOVATION IN THE RESTAURANT INDUSTRY,
MILESTONES, PAST

The selected milestones in the Restaurant • 1765 A. Boulanger is credited with originating the
Industry: first restaurant in Paris.
• The development of the restaurant was assisted
by the French Revolution in 1789
1965
• Many ideas for food service made their way to
1800 2020? the USA from Europe
• Major Innovations 1800’s
o gas stove
o industrial food service
Milestones o dishwashing machine
1789 2016
Restaurant o cafeteria
o employee food service
o school lunch programs
o hospital food service
o 1803 first ice refrigerator
1740 2010 o 1830 Delmonico's first US restaurant
o George Pullman developed railroad dining cars
1634 o HJ Heinz opened his food business
• 1965, two French gourmets – Henri Gault and Christian
Millau –founded the Gault&Millau Guide.
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 INNOVATION, HOTEL AND RESTAURANT INDUSTRY, THE
PRESENT

Innovation last 10 years

• Extreme Development
• Mobile Technology
• Brand Loyalty Challenged!?

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 INNOVATION IN THE HOTEL INDUSTRY, THE PRESENT

Innovation now
• Smart Hotels
o Whole Guest-Cycle managed by customer
via smartphone App!

Pre-Arrival

Guest
Departure
Smartphone Arrival
App

Occupancy

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 INNOVATION IN THE RESTAURANT INDUSTRY, THE
PRESENT

Innovation Now,
Technology Service include:
• Online and Mobile Ordering
• Digital Point-of-Sale System
• Self-ordering interactive
o Smart-tables and Smartphone, Tablets

• Waiting List Apps

• Mobile App with loyalty programmes
• Payment Options Mobile Apps, NFC

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 INNOVATION IN THE RESTAURANT INDUSTRY, THE
PRESENT

Innovation Now, food &

beverage products include:
• Farm-to-Table
• Plant Based
• Vegan-Paleo «Pegan»
• Flexitarian
• Booze-free Bars
• Alcoholic Waters!?
• Fast Casual (Fine Casual)
• Taster Menus, high-end

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 INNOVATION IN THE RESTAURANT INDUSTRY, THE
PRESENT

Innovation Now, services include:

• Multi-sensory restaurants,
storytelling
• Food Truck Revival
• Home Restaurant,
o Takeout, grab-and-go dishes to eat later at
home. Delivery by Uber Eats, GrubHub,
Deliveroo, eat.ch
o Take a Chef, Take a Waiter, Take a Restaurant

Multi sensory restaurant Elysium, EHL SSTH Passugg

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 CONCLUSION

You now are familiar with:

• the definition of innovation
• milestones of innovation in the hotel and
restaurant industry
• innovation in the hotel industry today
• Innovation services, products and
technology in the restaurant industry today

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 Q&A

Q&A Do you have any questions?

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 Innovation in the Hotel and Restaurant Industry

Next Session: Innovation,

The Future, The Impact

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 Innovation, links and references

Useful links on Innovation :

https://hospitalityinsights.ehl.edu/food-and-beverage-industry-
trends
https://www.glimpsecorp.com/restaurant-industry-trends/
www.viima.com/blog/importance-of-innovation
https://blog.smartsense.co/the-top-11-restaurant-innovations
https://www.whataventure.com/blog/6-trends-reshaping-hotel-
industry
https://www.pymnts.com/restaurant-technology/2019/restech-
qsr-innovations-aggregators-food-delivery/
https://thecustomer.net/apocalypse-chow-how-innovation-is-
providing-hope-for-the-restaurant-industry/?cn-reloaded=1
https://www.diegocoquillat.com/en/como-llevar-la-
experiencia-del-restaurante-al-salon-de-la-casa-del-cliente/

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 Thank You

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