DOR Morning Report

Metrics

Marriot Bonvoy Enrollments

Last Night Last Night Last Night

Arrivals Non- Last Night Enrollments - Enrollments - Enrollments - Varaiance To
members GS F&B SPA MTD YTD Goal Goal Status
23 5 7 0 122 1,551 5.00% 35% U

Upselling - TSA

Last Night F&B Last Night

Last Night Packages Upselling Upselling RevPAR Uplift Upselling
Arrivals Last Night Rooms Upsold Upsold Revenue Revenue MTD %YTD Revenue YTD YTDGoal Status Hamdi(9)
37 3 0 1,200 24,780 - 216,220 1,700,000 U

Romantic Setup Packages Upselling

Last Night
Packages
Upsold Last Night Revenue MTD Revenue YTD Revenue YTD Goal Status
0 0 1,400 7,480 32,400 U

Mobile Key
Process C/In (Goal - 97.9%) Room Ready Notification (Goal - 94%)
Last Night Last Night
Score MTD Score YTD Score Score MTD YTD Score
100.00% 100.00% 100.00% 100.00% 100.00% 93.00%

Guest Voice
Elite benefits Elite benefits Room Room
delivery (Gold and MTD Ranking delivery (Gold and YTD Ranking Cleanliness MTD Ranking Cleanliness YTD Ranking
above) MTD above) YTD MTD YTD
 DOR Morning Report

66.70% 9 69.60% 4 84.40% 4 85.80% 3

Social Media Tripadvisor

ITRec MTD MTD Ranking ITRec YTD YTD Ranking Goal Status Score Ranking
80.90% 7 83.30% 1 81.00% K 4.5 6/164
 DOR Morning Report

Elite Elite
Appreciation MTD Ranking Appreciation YTD Ranking Goal Status
MTD YTD

61.10% 14 79.60% 2 75.00% K

Last Night GSS Last Night

Surveys Green Yellow Red Social Media Green Yellow Red
4 3 1 0 2 1 1 0

Venues Tripadvisor Ranking

Donate to
Seasonal Educate last Donate to Donate to
Tastes Hunters Luxe Lounge Sabai Thai Mix Bar night Educate MTD Educate YTD
3/1106 26/1106 35/1106 41/1106 1/1106 13.00 355.16 4,255.58

GSS Comments
Number of
Rating Guest Name/Tier Rom Number Comments
Nights

9 Thierry Perroud 606 2 No comments

8 Martin Weil 717 2 No comments

Overall Comment
It was a three night 2 day stopover on route to Dublin everything at this hotel was
beyond my expectations from the bell boy Shah to the lovely fillipino ladys at breakfast
10 Brian Stevenson 165 3 time all were very friendly and enjoyed my baby grandson of 6 months every thing was
immacutaley clean and the rooms large and spacious. I could not fault anything probably
the best hotel i have stayed in and definately good value for money

10 Anrew Papaleo 167 1 No comments

 DOR Morning Report

Service Opportunities
Guest Name Room Num. LOS Dep. Date Opportuity Follow up

- - - - - -

Last Night Occ. House Status

Today Occ.
(Minus (Minus
Comp&Huse) Rooms PAX CXL/No-show Comp&Huse) Rooms PAX Arrivals Departures
62.64% 228 257 07 and 00 59.89% 218 261 40 49
Elite Members and VIP Arrivals Rooms
Last Night Gold
Arrivals Last Night Last Night
Platinum/Titanium AmbassadorsAr Last Night VIP Today Today Today Today
Arrivals rivals Arrivals Gold Today Platinum Titanium Ambassadors VIP
1 4 3 6 1 2 4 1 12
 DOR Morning Report

Out Of Service Rooms

OOS Room Type Reason Release Date OOS Room Type Reason Release Date

10 Deluxe and Executive famTrip, and 15.03.20

repair

General Information: -
 Room Number Case Contact Name Case Subtype
0478 Abdulrahman Aljabri Ashtray and matches
0370 THEO VERCHEVAL Laundry Bags
0433 KHALED ATTA Laundry Pickup
0370 THEO VERCHEVAL Laundry Tickets
0450 Abdulrahman Aljabri Ice Bucket Request

0654 Light Out Bedside

1st floor corridor Window Leaking

0366 Sink Leaking

Number of
Department Remark
case
Housekeeping 4

IRD 1

Engineering 3

Concierge 0
 Description Case Owner Date/Time Opened Date/Time Closed
SOHEL RANA 3/10/2020 16:02 3/10/2020 16:20
laundry foams SOHEL RANA 3/10/2020 20:16 3/10/2020 20:33
SOHEL RANA 3/10/2020 18:36 3/10/2020 18:53
laundry foams SOHEL RANA 3/10/2020 20:16 3/10/2020 20:33
JACK TOTAAN 3/10/2020 16:03 3/10/2020 16:21

ceiling light 💡 fused please HARRISON MWANGI 3/10/2020 10:57 3/10/2020 11:13

Water leakage from ceiling in room 177 HARRISON MWANGI 3/10/2020 10:28 3/10/2020 11:37
washbasin tap (top) needs to be fix. GXP_Engineering 3/10/2020 10:26 3/10/2020 10:46
Case Duration/Age (Mins) Case Priority Case Owner Alias SLA Exceeded
18.08 15 Minutes SRANA 1
17.02 15 Minutes SRANA 1
17.23 15 Minutes SRANA 1
17.18 15 Minutes SRANA 1
17.98 15 Minutes JTOTA 1

15.82 15 Minutes HMWAN 1

69.48 15 Minutes HMWAN 1

20.8 15 Minutes GXP_Engineering 1