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VPN - Remote Access User Guide - FINAL-2

To access UWA's systems from China, students must download and configure the FortiClient VPN software on their device. They should request a VPN account from UWA and download the correct FortiClient client for their device. Once installed and configured with the provided login credentials, students can connect to the VPN to securely access UWA resources, streaming lectures if bandwidth allows or downloading content for offline use. The document provides troubleshooting tips for common connection errors.

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HAO GUO
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81 views

VPN - Remote Access User Guide - FINAL-2

To access UWA's systems from China, students must download and configure the FortiClient VPN software on their device. They should request a VPN account from UWA and download the correct FortiClient client for their device. Once installed and configured with the provided login credentials, students can connect to the VPN to securely access UWA resources, streaming lectures if bandwidth allows or downloading content for offline use. The document provides troubleshooting tips for common connection errors.

Uploaded by

HAO GUO
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Accessing UWA

from China
For our students studying in China, you need
to connect with UWA’s Virtual Private Network
(VPN) to connect you to UWA's IT systems.

To access the service, you will need to SET UP FORTICLIENT


download, install, configure and run FortiClient After accepting the product support statement,
(VPN software) on any device you wish to use select the Configure VPN option, then fill in
to access UWA systems and services. the following:
While streaming lectures is supported, we 1. VPN: SSL-VPN
recommend that you download local copies 2. Connection Name: UWA
of lecture content if you encounter any
3. Remote Gateway – choose the city closest
connection or speed issues.
to you:
REQUESTING YOUR VPN ACCESS a. For Shenzhen, enter 47.115.152.155
If you’ve never connected to UWA’s FortiClient b. For Beijing, enter 39.106.107.95
VPN, you’ll need to request an account. 4. Customize port: Enable, and set the
This can be done via email, phone or chat. port to 10443
Email: [email protected]
5. Client Certificate: None
DOWNLOAD THE VPN CLIENT 6. Authentication: Save login
Download the FortiClient software 7. Username: enter the username provided
for your device: in the email you received
• Windows (32-bit) 8. Do not Warn Invalid Server Certificate:
• Windows (64-bit) Enable
• MacOS 9. Finally, click Save.
• Android
CONNECT TO THE VPN
INSTALL FORTICLIENT With FortiClient open, select the UWA
Run the installer and open the software once connection, enter the password provided in the
the install is complete. email you received and Connect.
Once connected, the status screen will
display your session time, and will allow you to
Disconnect once you are finished accessing
UWA resources.
Accessing UWA
from China

TROUBLESHOOTING • Error: Failed to establish VPN Connection.


This may be caused by a mismatch in the
• Error: Unable to establish the VPN
TLS version. Please check the TLS version
Connection. The VPN Server may be
settings in the Advanced section of
unreachable.
Internet options. (-5209)
1. Check if the port in VPN Settings is set
1. Check the OS version and update
to 10443 and not 443
Windows to the latest patch levels
2. Check the IP Address of the Remote
2. Open Internet Explorer
Gateway in VPN Settings
3. Go to “Settings” and click on “Internet
3. Check if there is any Firewall blocking
Options”
the connection on client end (Windows
Firewall or any physical firewall) 4. Go to the “Advanced” tab
4. Check your internet connectivity 5. In the “Settings”, scroll down to “Use TLS
1.0” and enable “Use TLS 1.0”, “Use TLS 1.1”
and “Use TLS 1.2”. Also enable “Warn about
• Error: Authentication failure / Incorrect
certificate address mismatch”
Username or Password
1. Check your username and password and
make sure that it matches what is provided
to you.
2. Usernames and passwords are both
case-sensitive.
3. Make sure that you have not connected
to VPN on any other device

If you need IT
support, please visit:
www.uwa.edu.au/library/
help-and-support/contact

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