DEPARTMENT OF

SOCIAL WELFARE AND DEVELOPMENT

CITIZEN’S CHARTER
7th Edition
2023

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 Quality Policy
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

Deliver, coordinate, and monitor social protection programs and services to

the poor, vulnerable, and disadvantaged population towards a fair, just and
peaceful society;

Sustain a culture of excellence through continual improvement of systems,

mechanisms, and procedures in the delivery of programs and services;

Work with integrity and adhere to ethical standards for customer satisfaction
and quality service by complying with the DSWD mandates, and other
pertinent laws; and

Demonstrate genuine concern for the poor, prompt compassionate service,

and free from any form of corruption.

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I. Mandate:
The Department of Social Welfare and Development (DSWD) is the primary
government agency mandated to develop, implement and coordinate social protection
and poverty-reduction solutions for and with the poor, vulnerable and disadvantaged.

II. Vision:
The Department of Social Welfare and Development envisions all Filipinos free from
hunger and poverty, have equal access to opportunities, enabled by a fair, just, and
peaceful society.

III. Mission:
To lead in the formulation, implementation, and coordination of social welfare and
development policies and programs for and with the poor, vulnerable, and
disadvantaged.

IV. Service Pledge:

We are committed to provide quality, prompt, and courteous service from Mondays to
Fridays, 8:00 A.M. to 5:00 P.M., without noon breaks and thereby ensure that all
applicants or requesting parties who are within the DSWD premises prior to the end of
the official working hours and during lunch break shall be attended to. In view of this,
we shall ensure availability of Officers-in-Charge of our frontline services at all times
for consultation and advice.

Furthermore, we shall endeavor to complete transactions within the day and in the
event that we are unable to do so, we shall inform you promptly of our actions taken
so far and clearly explain the reason/s for such delay.

We shall appreciate any positive or negative feedback regarding our services, facilities,
and personnel.

All these we pledge for the best interest of the clients/customers we serve.

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TABLE OF CONTENTS

QUALITY POLICY ........................................................................................ III

I. MANDATE: .............................................................................................. IV

II. VISION: ................................................................................................ IV

III. MISSION: .............................................................................................. IV

IV. SERVICE PLEDGE: ............................................................................... IV

TABLE OF CONTENTS .................................................................................. V

FRONTLINE (EXTERNAL) SERVICES ..........................................................20

ADMINISTRATIVE SERVICE ........................................................................21

1. Issuance of Gate Pass for Service Providers and Suppliers ............................................................. 22

2. Issuance of Property Clearance for Separated Officials and Employees......................................... 24

3. Receiving Request for Information ....................................................................................................... 26

AGENCY OPERATIONS CENTER .................................................................29

1. Handling of 8888 Complaints and Grievances (Group: Program wide / Division wide).................. 30

DISASTER RESPONSE MANAGEMENT BUREAU ........................................32

1. Processing of Relief Augmentation Request by DSWD Field Offices .............................................. 33

2. Processing of FNI Augmentation Request from DSWD Field Offices ............................................... 35

3. Resource and Logistics Mobilization of FNIs to the DSWD Field Offices ........................................ 38

FINANCE AND MANAGEMENT SERVICE ....................................................42

1. Processing of BIR Form 2322 (Certificate of Donation) ..................................................................... 43

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2. Processing of Request for Accounting Certification of Former DSWD Employees ........................ 46

HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT SERVICE ........52

1. Issuance of Service Record to Separated Officials and Employees ................................................. 53

2. Issuance of Completed Office Clearance Certificate for Money, Property, and Legal
Accountabilities to Separated Officials and Employees .................................................................... 55

3. Issuance of Certificate of Employment to separated Officials, Employees and Contract of Service

Workers ................................................................................................................................................... 57

4. Issuance of Certificate of Leave Without Pay (LWOP)/No LWOP to Separated Officials and
Employees ............................................................................................................................................... 59

KAPIT-BISIG LABAN SA KAHIRAPAN COMPREHENSIVE AND INTEGRATED

DELIVERY OF SOCIAL SERVICES NATIONAL COMMUNITY-DRIVEN
DEVELOPMENT PROGRAM .........................................................................63

1. Eligibility Assessment for the Balik Probinsya, Bagong Pag-asa Program ..................................... 64

LEGAL SERVICE ..........................................................................................66

1. Rendering Legal Opinion and Advice on Matters Brought by External Clients ............................. 67

NATIONAL HOUSEHOLD TARGETTING OFFICE ........................................78

1. Walk-in Name Matching Data Request ................................................................................................. 79

2. Data Sharing - Name Matching Request .............................................................................................. 80

3. Data Sharing - List of Data Subjects..................................................................................................... 84

4. Data Sharing - Statistics/Raw Data Request ........................................................................................ 89

NATIONAL RESOURCE AND LOGISTICS MANAGEMENT BUREAU ...........93

1. Local In-Kind Donations Facilitations .................................................................................................. 94

PANTAWID PAMILYA PILIPINO PROGRAM ................................................96

1. Grievance Intake and Response ........................................................................................................... 97

2. Request for 4Ps Data............................................................................................................................ 100

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POLICY DEVELOPMENT AND PLANNING BUREAU .................................104

1. Approval for the conduct of Research Study & Acquiring Primary Data from DSWD Officials/
Personnel, beneficiaries, and clients (Approval for the conduct of research studies in DSWD
Offices, Centers, and Institutions) ...................................................................................................... 105

2. Obtaining Social Welfare and Development (SWD) Data and Information ..................................... 108

PROGRAM MANAGEMENT BUREAU .........................................................112

1. Implementation of the Assistance to Individuals In Crisis Situation Program for Individual Clients
Transacting within the DSWD Offices (CIU/CIS/SWAD OFFICES) ................................................... 113

2. Implementation of the Assistance to Individuals in Crisis Situation Program for Clients Tagged
as Group of Individuals ........................................................................................................................ 123

3. Facilitation of Referral on Children in Need of Special Protection (CNSP) to Field Offices and
Other Intermediaries............................................................................................................................. 132

4. Securing Travel Clearance for Minors Traveling Abroad ................................................................. 137

5. Provision of Assistance to Solo Parent ............................................................................................. 144

6. Auxillary Social Services to Persons with Disabilities ..................................................................... 152

7. Case Management in Center and Residential Care Facility (Case Management on the Provision of
Center and Residential Care Services)............................................................................................... 155

8. Implementation of Government Internship Program (GIP) to Central office and Field Offices.... 163

9. Implementation of the Supplementary Feeding Program ................................................................ 166

10. For Issuance of Certification Declaring a Child Legally Available for Adoption (CDCLAA) ......... 172

11. Licensing of Foster Parents ................................................................................................................ 180

12. Placement of Children to Licensed Foster Parent/s ......................................................................... 184

13. PLHIV Referral for Care and Support Services ................................................................................. 189

14. Processing of Adoption Application and Placement ........................................................................ 191

15. Provision of Assistance to Clients of the Vocational Rehabilitation Centers ................................ 202

16. Provision of Assistance to Person living with HIV (PLHIV) ............................................................. 211

17. Procedure for Social Pension Provision to Indigent Senior Citizens (SPISC) ............................... 216

18. Provision of Assistance under the Recovery and Reintegration Program for Trafficked Persons
(RRPTP) ................................................................................................................................................. 222

19. Provision of Centenarian Gifts to Centenarian ................................................................................. 225

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STANDARDS BUREAU ...............................................................................231

1. Issuance of Certificate of Authority to Conduct National Fund-Raising Campaign to Individual,

Corporation and Organization: Temporary Permit During State of Emergency/Calamity ............ 232

2. Issuance of Certificate of Authority to Conduct National Fund-Raising Campaign to Individual,

Corporation and Organization: National Regular Permit ................................................................. 238

3. Issuance of Certificate of Authority to Conduct Fund-Raising Campaign to Individual,

Corporation and Organization: Regional Temporary Permit During State of Emergency/Calamity
244

4. Issuance of Certificate of Authority to Conduct Fund-Raising Campaign to Individual,

Corporation, Organization and Association: Regional Regular Permit .......................................... 253

5. Registration of Private Social Welfare and Development Agencies (SWDAS) - Operating in more
than one Region.................................................................................................................................... 264

6. Registration of Social Welfare and Development Agencies (SWDAS) Operating in One Region 270

7. Licensing of Private Social Welfare and Development Agencies (SWDAS) - Operating in more
than One Region ................................................................................................................................... 275

8. Licensing of Private Social Welfare and Development Agencies (SWDAs) – Operating in One
Region .................................................................................................................................................... 286

9. Accreditation of Social Welfare and Development Programs and Services (Licensed Private
SWAs and Public SWDAs) ................................................................................................................... 296

10. Pre-Accreditation Assessment of Social Welfare and Development Programs and Services
(Licensed Private SWAs and Public SWDAs) - Operating within the Region ................................ 304

11. Accreditation of Civil Society Organizations to Implement DSWD Projects and/or Programs using
DSWD Funds ......................................................................................................................................... 317

12. Accreditation of Civil Society Organization (CSOs) as Beneficiary of DSWD Projects and/or
Program - Organized by the Sustainable Livelihood Program (SLP).............................................. 321

13. Accreditation of Civil Society Organization (CSOs) as Beneficiary of DSWD Projects and/or
Program - Non-SLP Organized ............................................................................................................ 322

14. Accreditation of Pre-Marriage Counselors ........................................................................................ 325

15. Endorsement of Duty-Exempt Importation of Donations to SWDAS .............................................. 330

16. Accreditation of Social Workers Managing Court Cases (SWMCCS) ............................................. 336

SUSTAINABLE LIVELIHOOD PROGRAM ...................................................344

1. Referral Management Process for SLP - NPMO ................................................................................ 345

2. Grievance Management Process for SLP - NPMO ............................................................................ 348

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3. Referral Management Process for SLP - RPMO ................................................................................ 350

4. Grievance Management Process for SLP - RPMO ............................................................................ 354

SOCIAL MARKETING SERVICES ...............................................................362

1. Facilitation of Media Interview ............................................................................................................ 363

SOCIAL TECHNOLOGY BUREAU ..............................................................366

1. Technical Assistance on STB-developed Programs and Projects .................................................. 367

2. Technical Assistance on Program / Project Development or Enhancement ................................. 370

SOCIAL WELFARE INSTITUTIONAL DEVELOPMENT BUREAU................374

1. Availment of Accommodation at SWADCAP Guest Rooms ............................................................ 375

2. SWADCAP Function Room Reservation by External Stakeholders ................................................ 383

3. Provision of Resource Person to DSWD Intermediaries and Stakeholders ................................... 384

NON- FRONTLINE (INTERNAL) SERVICES ...............................................390

ADMINISTRATIVE SERVICE ......................................................................391

1. Issuance of Sticker Pass ..................................................................................................................... 392

2. Transfer of Property Accountability ................................................................................................... 393

3. Surrender / Turnover of Property and Cancellation of Property Accountability ........................... 395

4. Recording, Documentation, and Issuance of Expendable or Consumable Supplies ................... 397

5. Re-issuance of Equipment and Semi-Expendable Supplies ............................................................ 398

6. Provision of Technical Assistance on Property and Supply Management .................................... 400

7. Facilitation of Request for Relief from Property Accountability from Commission on Audit ...... 401

8. Facilitation of Request for Replacement/ Reimbursement of Lost Damaged or Destroyed

Properties .............................................................................................................................................. 405

9. Request for Air Transport Service ...................................................................................................... 407

10. Request for Use and Monitoring of Vehicle ....................................................................................... 409

11. Request for DSWD Dormitory Accommodation ................................................................................ 410

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12. Request for Use of DSWD Conference Room ................................................................................... 411

13. Request for Technical Assistance Relative to Building and Grounds Management .................... 412

14. Request for Technical Assistance for Special Sanitation and Disinfection of the Offices ............ 416

15. Competitive Bidding / Public Bidding ................................................................................................ 424

16. Procurement under Small Value Procurement .................................................................................. 433

17. Procurement under Lease of Real Property and Venue ................................................................... 437

18. Procurement under Shopping under Section 52.1 (B)...................................................................... 442

19. Procurement under Scientific, Scholarly or Artistic Work, Exclusive Technology and Media
Services ................................................................................................................................................. 446

20. Procurement under Highly Technical Consultant ............................................................................. 450

21. Procurement under Agency to Agency .............................................................................................. 453

22. Procurement under Direct Contracting .............................................................................................. 457

23. Procurement under Repeat Order....................................................................................................... 461

24. Procurement under Two (2) Failed Biddings ..................................................................................... 465

25. Procurement under Emergency Cases .............................................................................................. 470

26. Procurement under Direct Retail Purchase of Petroleum Fuel, Oil and Lubricant (POL) Products
and Airline Tickets ................................................................................................................................ 474

HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT SERVICE ......479

1. Issuance of Service Record to Current Officials and Employees ................................................... 480

2. Issuance of Certificate of Employment to Current Officials, Employees and Contract of Service

Workers ................................................................................................................................................. 481

3. Issuance of Certificate of Leave Without Pay (LWOP)/No LWOP to Current Officials and
Employees ............................................................................................................................................. 483

4. Issuance of Certificate of Leave Credits (CLC) to Current Officials and Employees .................... 485

5. Certification of Performance Ratings ................................................................................................. 487

INFORMATION COMMUNICATION TECHNOLOGY MANAGEMENT SERVICE

...................................................................................................................489

1. ICT Support Services ........................................................................................................................... 490

a. Information Systems Development ........................................................................................................... 490

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 b. Project Management and Facilitation ............................................................................................... 491
c. Management of Change Request .............................................................................................................. 492
d. VPN Connection Issue Resolution/Escalation ............................................................................... 494
e. Virus or Malware Issue ................................................................................................................................. 495
f. Application Vulnerability Assessment ..................................................................................................... 497
g. Information Security Incident Management .................................................................................... 497
h. Website and Domain Provision .......................................................................................................... 499
i. Server Provisioning ...................................................................................................................................... 500
j. Active Directory Account Provisioning ................................................................................................... 501
k. Active Directory Account VPN Access .................................................................................................... 504
l. Systems Patching .......................................................................................................................................... 505
m. Datacenter Entry .................................................................................................................................... 506
n. DNS Update ............................................................................................................................................. 508
o. Master Data Management (Database Development) ..................................................................... 509
p. Master Data Management Change Management (Add/Change/Delete Master Data or
Existing Databases) .......................................................................................................................................... 511
q. Data Visualization .................................................................................................................................. 511
r. Database Support .......................................................................................................................................... 513
s. GIS Support ..................................................................................................................................................... 513
t. Incident Requests on ICT Hardware and Software ............................................................................... 515
u. ICT Technical Specification Request................................................................................................ 516
v.Request for Evaluation ICT Hardware and Software ............................................................................ 516
w. Assessed as Activity/Training Support ........................................................................................... 517
x. Technical Assistance for VOIP................................................................................................................... 518
y. Technical Assistance for Webconference/Livestream ........................................................................ 518
z. Wide Area Network ........................................................................................................................................ 519
aa. Network (Wired and Wireless) ............................................................................................................ 520
bb. ICT Support Ticketing System ........................................................................................................... 521
cc. Wireless Service (Wiserv) .................................................................................................................... 523

KAPIT-BISIG LABAN SA KAHIRAPAN COMPREHENSIVE AND INTEGRATED

DELIVERY OF SOCIAL SERVICES NATIONAL COMMUNITY-DRIVEN
DEVELOPMENT PROGRAM .......................................................................524

1. Request for Technical Approval for KC-NCDDP ............................................................................... 525

2. Concurrence of LGU Engagement ...................................................................................................... 528

LEGAL SERVICE ........................................................................................531

1. Issuance of Online Certificate of No Pending Administrative Cases Certificate of No Pending

Administrative Cases (CENOPAC)..................................................................................................... 532

NATIONAL HOUSEHOLD TARGETTING OFFICE ......................................537

1. Data Sharing with DSWD OBSUs - Name Matching .......................................................................... 538

2. Data Sharing with DSWD OBSUs - List of Data Subjects ................................................................. 541

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3. Data Sharing with DSWD OBSUs - Statistics/Raw Data Request .................................................... 545

PANTAWID PAMILYA PILIPINO PROGRAM ..............................................549

1. Provision of Assessment on the Request for the Declaration of Force Majeure / State of Calamity
550

PROGRAM MANAGEMENT BUREAU .........................................................552

1. Securing Travel Clearance Blue Cards .............................................................................................. 553

2. Technical Assistance of Program Management Bureau to Field Offices ....................................... 554

SOCIAL MARKETING SERVICES ...............................................................563

1. Provision of Technical Assistance ..................................................................................................... 564

a. Technical Assistance for Branding Designs .......................................................................................... 564
b. Technical Assistance For Messages and Foreword ..................................................................... 566

SOCIAL WELFARE INSTITUTIONAL DEVELOPMENT BUREAU................568

1. Endorsement of Continuing Professional Development Application and Completion Report .... 569

2. SWADCAP Activity Reservation by DSWD Employees .................................................................... 573

3. KEC Function Room Reservation and Use ........................................................................................ 575

4. Borrowing of KEC Materials and Collections .................................................................................... 576

FEEEDBACK AND COMPLAINTS MECHANISM .........................................578

LIST OF OFFICES ......................................................................................601

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V. List of Services

DOCUMENT # Type of
Offices Name Of Service
(SOP Number) Service
DSWD-AS- Service
AS Physical Count of Property, Plant and Equipment (PPE)
SOP-004 (Internal)
DSWD-AS- Service Recording, Documentation and Issuance of Expendable
AS
SOP-008 (Internal) or Consumable Supplies
DSWD-AS- Service Recording, Documentation and Issuance of PPE and
AS
SOP-009 (Internal) Semi-Expendable Properties
DSWD-AS- Service Request for Technical Assistance relative to Building and
AS
SOP-010 (Internal) Grounds Management
DSWD-AS- Service
AS Request for Use and Monitoring of Vehicle
SOP-011 (Internal)
DSWD-AS- Service Surrender/Turnover of Property and Cancellation of
AS
SOP-012 (Internal) Property Accountability
DSWD-AS- Service
AS Transfer of Property Accountability
SOP-013 (Internal)
DSWD-AS- Service Facilitation of Request for Relief from Property
AS
SOP-014 (Internal) Accountability from Commission on Audit
DSWD-AS- Service Facilitation of Request for Replacement/ Reimbursement
AS
SOP-015 (Internal) of Lost Damaged or Destroyed Properties
DSWD-AS- Service Issuance of Gate Pass for Service Providers and
AS
SOP-016 (External) Suppliers
DSWD-AS- Service Issuance of Property Clearance for Separated Official
AS
SOP-017 (External) and Employees
DSWD-AS- Service
AS Issuance of Sticker Pass
SOP-018 (Internal)
DSWD-AS- Service Provision of Technical Assistance on Property and
AS
SOP-019 (Internal) Supply Management
DSWD-AS- Service
AS Receiving Request for Information
SOP-020 (External)
DSWD-AS- Service Re-issuance of Equipment and Semi-expendable
AS
SOP-021 (Internal) Supplies
DSWD-AS- Service
AS Request for Air Transport Service
SOP-022 (Internal)
DSWD-AS- Service
AS Request for DSWD Dormitory Accommodation
SOP-023 (Internal)
DSWD-AS- Service Request for Technical Assistance for Special Sanitation
AS
SOP-024 (Internal) and Disinfection of the Offices
DSWD-AS- Service
AS Request for the Use of DSWD Conference Room
SOP-025 (Internal)

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 DSWD-AS- Service
AS Procurement under Agency to Agency
SOP-028 (Internal)
DSWD-AS- Service
AS Procurement under Direct Contracting
SOP-029 (Internal)
Procurement under Direct Retail Purchase of Petroleum
DSWD-AS-
AS Service Fuel, Oil and Lubricant (POL) Products and Airline
SOP-030
(Internal) Tickets
DSWD-AS- Service
AS Procurement under Emergency Cases
SOP-031 (Internal)
DSWD-AS- Service
AS Procurement under Highly Technical Consultant
SOP-032 (Internal)
DSWD-AS- Service
AS Procurement under Lease of Real Property and Venue
SOP-033 (Internal)
DSWD-AS- Service
AS Procurement under Repeat Order
SOP-034 (Internal)
DSWD-AS- Service Procurement under Scientific, Scholarly or Artistic Work,
AS
SOP-035 (Internal) Exclusive Technology and Media Services
DSWD-AS- Service
AS Procurement under Shopping under Section 52.1 (B)
SOP-036 (Internal)
DSWD-AS- Service
AS Procurement under Small Value Procurement
SOP-037 (Internal)
DSWD-AS- Service
AS Procurement under Two (2) Failed Biddings
SOP-038 (Internal)
DSWD-
HRMDS HRMDS-SOP- Service Certification of Performance Rating
001 (Internal)
Issuance of Completed Central Office Clearance
DSWD-
Certificate from Money, Property and Legal
HRMDS HRMDS-SOP-
Service Accountabilities (CO Clearance) to Separated Officials
006
(External) and Employees
DSWD-
Issuance of Certificate of Employment to current officials,
HRMDS HRMDS-SOP- Service
employees and Contract of Service Workers
007A (Internal)
DSWD-
Issuance of Certificate of Leave Credits to current
HRMDS HRMDS-SOP- Service
officials and employees
007B (Internal)
DSWD-
Issuance of Certificate of Leave Without Pay (LWOP)/No
HRMDS HRMDS-SOP- Service
LWOP to current officials and employees
007C (Internal)
DSWD-
Issuance of Service Record to current Officials and
HRMDS HRMDS-SOP- Service
Employees
008 (Internal)

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 DSWD-
Issuance of Service Record to Separated Officials and
HRMDS HRMDS-SOP- Service
Employees
009 (External)
DSWD-
Issuance of Certificate of Employment to Separated
HRMDS HRMDS-SOP- Service
Officials, Employees, and Contract of Service Workers
010A (External)
DSWD-
Issuance of Certificate of Leave Without Pay (LWOP)/No
HRMDS HRMDS-SOP- Service
LWOP to Separated Officials and Employees
010B (External)
DSWD-LS- Service Issuance of Online Certificate of No Pending
LS
SOP-001 (Internal) Administrative Cases (CENOPAC)
DSWD-LS- Service Rendering Legal Opinions and Advice on Matters
LS
SOP-002 (External) Brought by External Clients
DSWD-FMS- Service
FMS Processing of BIR Form 2322 : Certificate of Donation
SOP-003 (External)
DSWD-FMS- Service Processing of Request for Accounting Certifications of
FMS
SOP-006 (External) Former DSWD Employees
DSWD-DRMG- Service Processing of Relief Augmentation Request by DSWD
DRMG
SOP-001A (External) Field Offices
DSWD-DRMG- Service Processing of FNI Augmentation Request from Field
DRMG
SOP-001B (External) Offices
DSWD-DRMG- Service Resource and Logistics Mobilization of FNIs to the
DRMG
SOP-001C (External) DSWD Field Offices
DSWD-
NRLMB NRLMB-SOP- Service Local In-Kind Donations Facilitation
001 (External)
DSWD-PMB- Service
PMB Securing Travel Clearance Blue Cards
SOP-003 (Internal)
DSWD-PMB- Service
PMB Securing Travel Clearance for Minors Traveling Abroad
SOP-004 (External)
DSWD-PMB- Service
PMB Provision of Assistance to Solo Program
SOP-005 (External)
DSWD-PMB- Service
PMB Auxiliary Social Services to Persons with Disabilities
SOP-006 (External)
DSWD-PMB- Service Case Management in Center and Residential Care
PMB
SOP-007 (External) Facility
Facilitation of Referral on Child in Need of Special
DSWD-PMB-
PMB Service Protection (CNSP) to Field Offices and other
SOP-009
(External) Intermediaries
Implementation of the Assistance to Individuals in Crisis
DSWD-PMB-
PMB Service Situation Program for Clients Transacting with the
SOP-010
(External) DSWD Offices (CIU/CIS/SWAD OFFICES)

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 Implementation of the Assistance to Individuals in Crisis
DSWD-PMB-
PMB Service Situation Program for Clients Tagged as Group of
SOP-011
(External) Individuals
DSWD-PMB- Service Implementation of Government Internship Program (GIP)
PMB
SOP-012 (Internal) to Central Office and Field Offices
DSWD-PMB- Service Implementation of the Supplementary Feeding Program
PMB
SOP-013 (External) (SFP)
DSWD-PMB- Service Issuance of Certification Declaring a Child Legally
PMB
SOP-014 (External) Available for Adoption (CDCLAA)
DSWD-PMB- Service
PMB Licensing for Foster Parent/s
SOP-015 (External)
DSWD-PMB- Service
PMB Placement of children to Licensed foster parent/s
SOP-016 (External)
DSWD-PMB- Service
PMB PLHIV Referral for Care and Support Services
SOP-017 (External)
DSWD-PMB- Service
PMB Processing of Adoption Application and Placement
SOP-018 (External)
DSWD-PMB- Service Provision of Assistance to Clients of the Vocational
PMB
SOP-019 (External) Rehabilitation Centers
DSWD-PMB- Service Provision of Assistance to People Living with HIV
PMB
SOP-020 (External) (PLHIV)
DSWD-PMB- Service 21B. Procedure for Social Pension Provision to Indigent
PMB
SOP-021B (External) Senior Citizens
DSWD-PMB- Service Provision of Assistance under the Recovery and
PMB
SOP-022 (External) Reintegration Program for Trafikked Persons (RRPTP)
DSWD-PMB- Service
PMB Provision of Centenarian Gift to Centenarians
SOP-023 (External)
DSWD-PMB- Service Provision of Technical Assistance of Program
PMB
SOP-024 (Internal) Management Bureau to Field Offices
DSWD-ISSO- Service Extension of Social Welfare Services to Distressed
ISSO
SOP-001 (External) Overseas Filipinos and their families in the Philippines
DSWD-ISSO- Service Provision of Technical Assistance to SWAtts, One-Stop-
ISSO
SOP-002 (Internal) Shop DSWD NAIA Team, and ISS FO Focal Persons
DSWD-4PS- Service
4PS Request for 4Ps Data
SOP-001 (External)
DSWD-4PS- Service
4PS Grievance Intake and Response
SOP-002 (External)
DSWD-4PS- Service Provision of Assessment on the Request for the
4PS
SOP-003 (Internal) Declaration of Force Majeure / State of Calamity
DSWD-
KALAHI-
KALAHI-SOP- Service Concurrence of LGU Engagement
CIDSS
001 (Internal)

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 DSWD-
KALAHI-
KALAHI-SOP- Service Request for Technical Approval for KC - NCDDP
CIDSS
003 (Internal)
DSWD-
KALAHI- Eligibiliy Assessment for the Balik Probinsya Bagong
KALAHI-SOP- Service
CIDSS pag-asa Program
004 (External)
DSWD-SLP- Service
SLP Grievance Management Process for SLP-NPMO
SOP-001 (External)
DSWD-SLP- Service
SLP Referral Management Process for SLP-NPMO
SOP-002 (External)
DSWD-SLP- Service
SLP Referral Management Process for SLP-RPMO
SOP-003 (External)
DSWD-SLP- Service
SLP Grievance Management Process for SLP-RPMO
SOP-004 (External)
DSWD-SWIDB- Service
SWIDB Availment of Accomodation at SWADCAP Guest rooms
SOP-001 (External)
DSWD-SWIDB- Service
SWIDB Borrowing of KEC Materials and Collections
SOP-002 (Internal)
DSWD-SWIDB- Service Endorsement of Continuing Professional Development
SWIDB
SOP-003 (Internal) Application and Completion Report
DSWD-SWIDB- Service
SWIDB KEC Function Room Reservation and Use
SOP-004 (Internal)
DSWD-SWIDB- Service Provision of Resource Person to DSWD Intermediaries
SWIDB
SOP-005 (External) and Stakeholders
DSWD-SWIDB- Service SWADCAP Activity Reservation by DSWD Employees
SWIDB
SOP-006 (Internal) (for revision)
DSWD-SWIDB- Service SWADCAP Function Room Reservation by External
SWIDB
SOP-007 (External) Stakeholder (for revision)
DSWD-STB- Service Technical Assistance on Program/Project Development
STB
SOP-001 (External) or Enhancement
DSWD-STB- Service Technical Assistance on STB-developed Programs and
STB
SOP-003 (External) Projects
Accreditation of Civil Society Organizations (CSOs) To
DSWD-SB-
SB Service Implement DSWD Projects and/or Program using DSWD
SOP-001
(External) Funds
Accreditation of Social Welfare and Development
DSWD-SB-
SB Service Programs and Services (Licensed Private SWAs and
SOP-002
(External) Public SWDAs)
DSWD-SB- Service Endorsement of Duty-Exempt Importation of Donations
SB
SOP-003 (External) to SWDAs
DSWD-SB- Service Issuance of Certificate of Authority to Conduct National
SB
SOP-004 (External) Fund-Raising Campaign to Individual, Corporation and

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 Organization:Temporary Permit During State of
Emergency/Calamity
DSWD-SB- Service Licensing of Private Social Welfare and Development
SB
SOP-005 (External) Agencies (SWDAs) - Operating in more than one Region
DSWD-SB- Service Registration of Private Social Welfare and Development
SB
SOP-006 (External) Agencies (SWDAS) - Operating in more than one Region
Accreditation of Civil Society Organization (CSOs) as
DSWD-SB-
SB Service Beneficiary of DSWD Projects and/or Program -
SOP-007
(External) Organized by the Sustainable Livelihood Program (SLP)
Accreditation of Civil Society Organization (CSOs) as
DSWD-SB-
SB Service Beneficiary of DSWD Projects and/or Program - Non-
SOP-008
(External) SLP Organized
DSWD-SB- Service
SB Accreditation of Pre - Marriage Counselors
SOP-009 (External)
DSWD-SB- Service
SB Accreditation of Social Workers Managing Court Cases
SOP-010 (External)
Issuance of Certificate of Authority to Conduct National
DSWD-SB-
SB Service Fund-Raising Campaign to Individual, Corporation and
SOP-011
(External) Organization: National Regular Permit
Issuance of Certificate of Authority to Conduct Fund-
DSWD-SB-
SB Service Raising Campaign to Individual, Corporation,
SOP-012
(External) Organization and Association: Regional Regular Permit
Issuance of Certificate of Authority to Conduct Fund-
DSWD-SB- Raising Campaign to Individual, Corporation and
SB
SOP-013 Service Organization: Regional Temporary Permit During State
(External) of Emergency/Calamity
DSWD-SB- Service Licensing of Private Social Welfare and Development
SB
SOP-014 (External) Agencies (SWDAs) - Operating in one Region
Pre-Accreditation Assessment of Social Welfare and
DSWD-SB-
SB Service Development Programs and Services (Licensed Private
SOP-015
(External) SWAs and Public SWDAs) - Operating within the Region
DSWD-SB- Service Registration of Private Social Welfare and Development
SB
SOP-016 (External) Agencies (SWDAS) - Operating in one Region
DSWD-AOC- Service Handling of 8888 Complaints and Grievances (Group:
AOC
SOP-001 (External) Program wide/Division Wide)
DSWD-ICTMS- Service
ICTMS ICT Support Services
SOP-001 (Internal)
DSWD-SMS- Service
SMS Facilitation of Media Interview
SOP-001 (External)
DSWD-SMS- Service Provision of Technical Assistance (on Messages and
SMS
SOP-002A (Internal) Forewords)
DSWD-SMS- Service
SMS Provision of Technical Assistance (on Branding Designs)
SOP-002B (Internal)

xviii
 Approval for the conduct of research study & acquiring
DSWD-PDPB-
PDPB Service primary data from DSWD officials/personnel,
SOP-001
(External) beneficiaries, and clients
DSWD-PDPB- Service Obtaining Social Welfare and Development (SWD) Data
PDPB
SOP-002 (External) and Information
DSWD-NHTO- Service
NHTO Data-sharing- list of data Subjects
SOP-001 (External)
DSWD-NHTO- Service
NHTO Data-sharing- name matching
SOP-002 (External)
DSWD-NHTO- Service
NHTO Data-sharing. Statistics/Raw Data Request
SOP-003 (External)
DSWD-NHTO- Service
NHTO Data Sharing with DSWD OBSUs – List of Data Subject
SOP-004 (Internal)
DSWD-NHTO- Service
NHTO Data Sharing with DSWD OBSUs- Name Matching
SOP-005 (Internal)
DSWD-NHTO- Service
NHTO Walk-in name matching data request
SOP-006 (External)
DSWD-NHTO- Service Data Sharing With DSWD OBSUs – Statistics/Raw Data
NHTO
SOP-007 (Internal) Request

xix
 DEPARTMENT OF
SOCIAL WELFARE AND DEVELOPMENT

FRONTLINE (EXTERNAL)
SERVICES

20
 ADMINISTRATIVE SERVICE
(AS)

FRONTLINE (EXTERNAL) SERVICES

21
1. Issuance of Gate Pass for Service Providers and Suppliers
Issued for properties that are to be used outside of DSWD premises, for properties to
be brought outside of DSWD premises for repair or replacement by the supplier, for
properties that are to be disposed through sale/transfer/other mode of disposition

Administrative Service – Property Supply and Asset Management

Office/Division:
Division (AS-PSAMD)
Classification: Simple
Type of G2C – Government to Citizen; G2G - Government to Government;
Transaction : G2B - Government to Business Entities
Department of Social Welfare and Development (DSWD)
Employees who are:
Who may avail: a. DSWD employees and officials
b. DSWD service providers
c. DSWD suppliers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Three (3) original copies of duly 1. To be prepared by the client OBSUs’

accomplished Gate Pass Designated Property and Supply Custodian
(DPSC) through the Property Records and
Equipment Monitoring Inventory System
(PREMIS) with prescribed format
2. Number of Property/ies to be brought 2. To be prepared by the client without
outside any prescribed format
3. Two (2) copies of duly accomplished 3. To be prepared by the client OBSUs’
Equipment Borrower Slip/ printed email DPSC through PREMIS with prescribed
from accountable person authorizing the format
borrower to bring the property
4. One (1) photocopy of Special Order for 4. Records and Archives Management
order of succession Division (RAMD)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1. Received and review

1. Submit duly
submitted duly accomplished
accomplished
gate pass and attachments
gate pass with
vis-à-vis property None 15 Minutes PSAMD staff
attachments
presented.
and present
property for 1.1 Update the Property

22
Checking Records and Equipment
Monitoring Inventory System
(PREMIS) regarding the gate
pass through scanning the
barcode of the Gate Pass to
record the time of receipt of
request in and endorse the
same to the AS-PSAMD
Division Chief for approval.
PSAMD
1.2 Approve Gate Pass None 5 Minutes
Division Chief
1.3 Scan the Gate Pass
AS-PSAMD
barcode to record the time of None 2 Minutes
Staff
approval.

1.4 Forward copy of the

approved Gate Pass to:
a. Original copy –
Security Guard
b. Duplicate copy – AS-PSAMD
Person who shall take the None 5 Minutes Staff
equipment out of DSWD
premises to present to Security
Guard On-Duty/Property
Officer
Triplicate – PSAMD copy
borrower/person who shall
take the equipment out of the
DSWD premises and instruct
the latter to secure new gate Security Guard
None 10 Minutes
pass reflecting the correct On-Duty
2.Present details of the property to be
property borrowed/brought outside the
together with DSWD premises
the duplicate b. Without discrepancy
copy of the – Security Guard On- Duty
approved Gate shall sign the gate pass, both
Pass to the the original and duplicate copy,
security guard return signed duplicate copy to
the borrower/personnel
2.2 Scan the barcode of the
Gate Pass to record the time of Security Guard
None 2 Minutes
bringing out of the equipment On-Duty
in the PREMIS.

23
 3. Upon return 3. Review and validate
of property returned property vis-à- vis
brought outside signed duplicate copy of gate
the DSWD pass
premises, a. With discrepancy – Go
present to the to AS-PSAMD and inquire on Security Guard
Security Guard None 10 Minutes
how to proceed On-Duty
On-Duty signed
duplicate copy b. Without discrepancy
of gate pass – sign the gate pass, both the
together with original and duplicate copy and
the property indicate the date of return
3.1 Scan the barcode in the
Security Guard
Gate Pass to record the time of None 2 Minutes
on Duty
return of equipment
3.2 Surrender original
copies of gate pass for Security Guard
None 5 Minutes
returned property on Duty
to AS-PSAMD
3.3 Update record of gate pass
in PREMIS indicating the AS-PSAMD
None 10 Minutes
actual the date of return of the staff
property
3.4 File gate pass for safe AS- PSAMD
None 10 Minutes
keeping and future reference staff
TOTAL: None 1 HOUR, 16 MINUTES

2. Issuance of Property Clearance for Separated Officials and

Employees
Property Clearance is issued to DSWD employees who are retired/transferred to
another government agency/detail separation from the service,
promotion/reassignment/transfer from one organizational unit within the Department.
Approved Property Clearance shall be issued immediately upon cancellation of property
accountability.

Office/Division: Administrative Service – Property Supply and Asset

Management Division (AS-PSAMD)
Classification: Simple
Type of G2C – Government to Citizen
Transaction :
Who may avail: Department of Social Welfare and Development (DSWD)
Employees who are:

24
 Resigned
1.
Transferred to other Government Offices 3.Non-renewal of
2.
Contract
4.Terminated 5.Retired
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. Without Property Accountability A. Without Property Accountability
1. Three (3) copies of Clearance Form 1. Personnel Administration
Division with prescribed format.
B. With Property Accountability
1. Three (3) copies of Clearance Form B. With Property Accountability
One (1) Original Copy of Duly 1. Personnel Administration Division
Accomplished Furniture and Equipment prescribed format
Transfer Slip (FETS) to transfer/turnover 2. To be prepared by the client OBSUs
of property accountabilities Designated Property and Supply
3. With request for relief from property Custodian through the Property Records
accountability due to loss - one (1) and Equipment Monitoring Inventory
copy of COA decision System (PREMIS) with prescribed format
4. With request for replacement of lost 3. DSWD Commission on Audit without any
property - One (1) photo copy of request prescribed format
for replacement approved by the 4. Property Supply and Asset Management
Undersecretary for General Division without any prescribed format
Administration and Support Services
Group
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submit duly 1. Receive and record the None 15 Minutes PSAMD
approved request submitted duly approved Technical Staff
for transfer, request for transfer,
resignation and/or resignation and/or
retirement 2 retirement
months before the 1.1 Review and validate None 1 Hour, 30 PSAMD
effectivity of recorded accountability/ies Minutes Technical Staff
retirement, 30 days on file using Property
of resignation or Records and Equipment
transfer Monitoring Inventory
System (PREMIS) and
individual folder
1.2 No None 15 Minutes PSAMD
Accountabilities Process Technical Staff
the clearance by affixing
initial and forward to the
Division Chief for approval

With Accountabilities
Inform OBSU of the
applicant on the remaining
accountabilities to process

25
 cancellation of
accountabilities through
Memorandum
2. Submit 2. Receive and validate None 30 Minutes PSAMD
documents and submitted documents and Technical Staff
other requirements other requirements as proof
as proof of of cancelled property
cancelled property accountability
accountability
2.1. If property None 5 Minutes PSAMD
accountability were technical staff
cancelled, initial clearance
and forward to the Division
Chief (DC) for signature

2.2. Sign Clearance None 5 Minutes PSAMD Division

Chief
2.3. Scan and None 10 Minutes Incoming /
record signed clearance in Outgoing
logbook and forward to the PSAMD Staff
next office concerned

2.4. Upload None 10 Minutes PSAMD

scanned signed clearance technical staff
in PREMIS
TOTAL: None 3 HOURS

3. Receiving Request for Information

The Administrative Service – Records and Archives Management Division (AS –

RAMD) shall be receiving and conducting an initial evaluation of requests on Freedom
of Information (FOI) being received by the Department. This process covers requests for
information/data of Department through FOI pursuant to Executive Order No. 02, series
of 2016, on FOI.

These are information involving transactions, general operations, thrusts, and

programs of the Department involving public interest subject to the procedures and
limitations provided in the Executive Order 02, series of 2016.

Office or Division: AS-RECORDS AND ARCHIVE MANAGEMENT DIVISION

Classification: Covered by special law (Executive Order No. 02, s. of 2016)
Type of Transaction: G2C – Government to Citizens
Who may avail: Individuals with Filipino Citizenship

26
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Standard Request Requesting party may visit:
1.1. One (1) Request letter addressed to Secretary Rolando https://www.dswd.gov.ph/issuances/
Joselito D. Bautista at DSWD-Central Office, IBP Road MCs/M C_2017-009.pdf for the FOI
Batasan Pambansa Complex, Constitution Hills, Quezon Request Form
City.
1.2. Attach one (1) FOI Request Form or

1.2.1. Must state your complete name, contact Secure FOI Request Form in the
information and purpose of your request DSWD- AS-RAMD

1.2.2. Attach one (1) photocopy of government

issued I.D or school I.D (for registered students) with
photo

1.2.3. One (1) Receiving copy (for client reference)

2. Online Requests or through eFOI portal Requesting party may visit the FOI
2.1. Visit the eFOI website website to place their request:
2.1.1. Choose Make a Request icon https://www.foi.gov.ph/
2.1.2. Select Department of
Social Welfare and Development
2.1.3. Click on Write My Request
2.1.3.1. Ensure all the mandatory fields
are filled out
2.1.4. Attach a copy of government issued I.D or
school I.D (for registered students) with photo
3. If unable to make a written request, because of Requesting may visit the nearest
illiteracy or disability DSWD Office
3.1. Visit the nearest DSWD Office or contact Ms. Myrna
H. Reyes in DSWD-Central Office at (02) 8- 951-
7119 for inquiries
3.2. Make verbal request to the DSWD FOI Receiving
Officer (FRO) who shall reduce the request to FOI
Request Form
3.3. Provide one (1) copy of government issued I.D or
school I.D (for registered students) with photo and
authorization
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit FOI 1. DSWD FRO shall None 1 hour Myrna H.
Request with receive and conduct initial Reyes
attached evaluation to FOI Request OIC – Division
photocopy of any Check if requested Chief / DSWD
government information is already posted FRO
issued and available online:
I.D or school I.D 1.1.1. If available, inform the
(for registered requesting party and provide
students) with the link of posted information
photo through the
indicated contact details of

27
 the requesting party.
1.2. Check if the requested
information is substantially
similar or identical to
previous requests by the
same requesting party.
1.2.1. If the same, then
request shall be denied.
1.2.2 Issue a letter signed
by the DSWD FDM
indicating the full denial and
the reason for such denial to
the requesting party.
1.3. If correct and complete,
transmit the FOI request to
the DSWD FOI Decision
Maker (FDM) for further
evaluation and onward
submission to concerned
OBS.
2. Will 2.1 DSWD FRO shall None 15 mins. Myrna H.
received receive the info/ data from the Reyes
notification/ respective office OIC – Division
requested 2.2 Release Chief / DSWD
info/data from the of requested info/data to FOI Receiving
contact info the requesting party through Officer
provided email or courier service
TOTAL None 1 hour and 15 minutes

28
AGENCY OPERATIONS CENTER
(AOC)

FRONTLINE (EXTERNAL) SERVICES

29
 1. Handling of 8888 Complaints and Grievances (Group: Program
wide / Division wide)
In line with Executive Order No. 06., Series of 2016, “Institutionalizing the 8888
Citizens’ Complaint Hotline and Establishing the 8888 Citizens’ Complaint
Center,’’. Hence, The Agency Operation Center will ensure action on concerns,
complaints and requests for assistance referred to Department of Social Welfare and
Development through 8888 Citizens’ Complaint Hotline in compliance with the 72 -
Hour directive of the President.
Office or Division: Agency Operation Center – 8888 Action Center
Classification: Simple
Type of Transaction: Government – to – Citizens (G2C); Government – to – Government
(G2G)
Who may avail: Person who has concerns and complaints to the Department of Social
Welfare and Development received thru 8888 Citizen’s Complaint
Hotline.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
To process 8888 Citizen’s Complaint Hotline Agency Operation Center – 8888 Action Center
Concerns;
1. Referral Letter / Reference number from
8888 Citizen’s Complaint Center;
2. Client’s Information if any (Name,
Address, Telephone number, E-mail
Address);
3. Complete details of concern.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. 8888 Citizen’s 1. Receive, assess, record, None 20 Minutes Technical Staff
Complaint Hotline and endorse the ticket to the (AOC – 8888
refer / send the concerned OBSU, FOs and Action Center)
referral letter to AA.
DSWD through the
8888 web system.
2. Hotline 8888 2.1 Designated None 71 Hours, 10 Technical Staff
client to receive OBSU, FOs and AA receive, Minutes
response / action on review and send ticket Designated
the concern. requests to their designated Division / Unit
Division/Unit for action. in DSWD
(OBSU/FO/AA
2.2 The Division / Unit act on )
the concern of the client.

2.3 The concerned office

to provide a signed official
document / proof of action on
the ticket request to AOC –
DSWD 8888 Action Center.

30
3. 8888 Citizen’s 3.1 DSWD AOC receive, None 25 Minutes Technical Staff
Complaint Center to review and acknowledge the (AOC – 8888
receive response / signed official document of Action Center)
update / feedback. responses.
3.2 For not concrete and
specific response – return the
letter to the concerned office
and inform them to act on the
concern.
3.3 For concrete and specific
response – request the
closure of the ticket to Hotline
8888 Administrator.
4. Update the database and None 5 Minutes Technical Staff
mark it as closed. (AOC – 8888
Action Center)
TOTAL: None 72 Hours

31
DISASTER RESPONSE MANAGEMENT
BUREAU
(DRMB)

FRONTLINE (EXTERNAL) SERVICES

32
1. Processing of Relief Augmentation Request by DSWD Field
Offices
This process intends to provide a system on receiving, recording, approving and
determining the requirements for request for resource augmentation to the Local
Government Units (LGUs) in response to the needs of the families affected by
disasters, calamities, and pandemic. Likewise, it aims to ensure that management and
mobilization of food and non-food items (FNIs) are done in an effective, efficient, timely
and coordinated manner.

This procedure applies to the processes to be undertaken in providing relief

augmentation to the LGUs during disaster operations and other calamities and the
pandemic. It covers the receipt of the Field Office/s request until the delivery or release
of welfare goods. However, special requests from Legislators are not covered by this
SOP. Assistance through congressional requests are considered direct assistance
from the DSWD to the disaster victims subject to usual accounting and auditing rules.
Further, requests for FNIs that are not disaster related are not covered in this process.

Office or Division: DSWD Field Offices (FO)

Classification: Complex

Type of Transaction: G2G – Government to Government

Who may avail: Local Government Units

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

LGU Request, with either of the following
attachments: Situational Report / Assessment
Report / Disaster Incident Report and its c/o the Concerned LGU
relative attachments based on existing
guidelines
Response Letter to LGUs DSWD FO
Delivery Receipt DSWD FO
Relief Distribution Sheet (RDS) DSWD FO
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1) Send request 1) Receive the request and logs DRMD Admin
letter with the documents, and route LGU none 5 minutes Staff and
either of the request to DRMD Chief DRMD Chief
following 2) DRMD Chief endorses request
attachments: to DRRS Section Head for None 10 minutes DRMD Chief
Situational review
Report / 3) Conduct desk review / DRRS Head
none 2 hours
Assessment assessment and validation of

33
 FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
Report / request: review, validate and
Disaster assess the request by the
Incident concerned Section Head
Report and through the LDRRMC of
its relative requesting LGUs, or through
attachments review of the following reports,
based on if available:
existing a. latest DROMIC Report
guidelines b. RDANA Report
c. DSWD Predictive Analytics
4) DRMD Chief coordinates with
the RROS Head / Staff to
validate availability of FNI DRRS Head /
none 30 minutes
Resources for augmentation to Staff
LGUs, and to determine other
logistics requirements
5) If FNIs are not available,
prepare Request Letter for RROS Head
Augmentation of FNI Resources none * 30 minutes
from OUSDRMG, attention
DRMB
6) If FNIs are available, prepare
RIS/IF (c/o RROS) and
DRRS / RROS
Response Letter to LGUs (c/o none 1 hour
Head
DRRS), and endorse to the
DRMD chief
7) Division Chief reviews all
documents; provide
recommendation; initial
pertinent documents; and
none 1 hour DRMD Chief
endorse to the ARDO. If
documents are not in order,
return to Agency Action (AA)
#3.
8) Review all documents and Assistant
provide recommendations; sign
Regional
RIS/IF and initial on other
none 1 hour Director for
pertinent documents. If
Operations
documents are not in order,
(ARDO)
return to AA #7
9) If documents are in order, Regional
endorse to the RD for approval / none 1 hour Director
disapproval (RD)
2) Receive 10) Send Response Letter to LGUs
letter of through DRMD Admin Staff and
approved forward RIS/IF, Assessment
request on Report, LGU Request Letter to none 1 hour DRMD Chief
the release RROS Head / Staff for release
of goods to of Goods
LGUs
3) Receive 11)Coordinate with concerned
none 2 hours
requested LGUs for release of goods DRRS/RROS

34
 FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
goods through delivery or hauling, Head / Staff
through and facilitate the following:
hauling or a) coordination on the schedule
delivery of delivery / hauling of goods
from DSWD warehouse to
LGU;
b) Facilitate preparation and RROS
signature of Delivery Receipt Head / Staff
by RROS Head; and
c) Facilitate release of goods to RROS / DRRS
LGUs and ensure signed Staff
receipts of RIS/IF and
Delivery Receipt by receiving
LGUs
4) Fill up Client 12)Conduct survey on Client
Satisfaction Satisfaction thru release of RROS / DRRS
none 30 minutes
Measurement CSMF to recipient LGUs Staff
Form (CSMF)
13) Report on the release of FNIs
thru submission of any of the
following –
* Summary Report
* Feedback Report
RROS / DRMD
* Signed RIS none 1 hour
Staff
* Delivery Receipts
* FNI Augmentation and
Delivery Report
– reflecting release of goods to
the DRMD Head and DROMIC
14)Gather all RDS submitted by within 60 days
5) Submit signed the LGUs for liquidation and after receipt of
Relief accountability purposes. goods RROS / DRMD
none
Distribution (not included in Staff
Sheet the processing
time)
11 HOURS,
TOTAL NONE
15 MINUTES

2. Processing of FNI Augmentation Request from DSWD Field

Offices

The purpose of this process is to provide a system on receiving, recording,

approving and determining the requirements for request for resource augmentation to
the Local Government Units (LGUs) in response to the needs of the families affected
by disasters, calamities, and pandemic. Likewise, it aims to ensure that management
and mobilization of food and non-food items (FNIs) are done in an effective, efficient,
timely and coordinated manner.

35
 This procedure is a sub-process of DSWD-DRMG-SOP-001A, particularly the Procedure #5 on
row 4 of page 4 which states: “Request for Augmentation of FNI Resources from OUSDRMG”.
However, special requests from Legislators are not covered by this SOP. Assistance
through congressional requests are considered direct assistance from the DSWD to
the disaster victims subject to usual accounting and auditing rules. Further, requests
for FNIs that are not disaster related are not covered in this process.

Office or Division: DSWD Disaster Response Management Bureau (DRMB)

Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: DSWD Field Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FO Request Letter addressed to OUSDRMG,
attention DRMB, indicating the LGU
beneficiaries, types of Disaster occurrence, c/o the Concerned DSWD FO
requested FNIs, delivery site and delivery
date
FEES
CLIENT PROCESSING PERSON
AGENCY ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
FO to send 1) Receive and log the
request letter for FO request for FNI
FNI augmentation received
augmentation from Records Division /
addressed to through email /
OUSDRMG, OUSDRMG / Office of DRMB Admin
none 15 minutes
attention DRMB Director; Staff
DRMB, endorse to DROMD for
indicating the appropriate action
LGU 2) Endorse to DROMD for
beneficiaries, appropriate action
types of
Disaster 3) Receive by DROMD
occurrence, Chief and endorse to
none 15 minutes DROMD Chief
requested FNIs, FNI Section for
delivery site and appropriate action
delivery date 4) Desk Review /
Assessment and
Validation of Request:
Section Head / Staff to DROMD – FNI
validate request none 1 ½ hours Section Head /
through FO Focal or Technical Staff
through review of any
report if available, such
as:

36
 a) latest DROMIC
Report
b) latest NDRRMC
Situational Report
c) RDANA Report
d) DSWD Predictive
Analytics
5) Validate FNI Inventory
through Online
Database
6) Coordinate with
NRLMB DROMD – FNI
(NROC/VDRC) Focal none 30 minutes Section Head /
Person on availability Technical Staff
of FNI Resources
7) Prepare Assessment
Report to be signed by
the FNI / Section Head
8) If FNIs are not
available, prepare
DROMD – FNI
communication letter
none 30 minutes Section Head /
or email to concerned
Technical Staff
FO on unavailability of
FNI resources
9) Review and initial
pertinent documents
none 20 minutes DROMD Chief
and endorse to DRMB
Director for approval
10) DRMB Director to sign
none 20 minutes DRMB Director
communica-tion letter
11) Log, scan to email,
and send
communication letter none 20 minutes DRMB Admin
to RAMD for mailing to
requesting FO
12) If FNIs are available,  DROMD – FNI
prepare RIS/IF and Section Head /
endorse to DROMD Technical Staff
Chief
13) Review and initial none 30 minutes
RIS/IF
14) Sign RIS/IF  DROMD Chief

 DRMB Director
15) Forward signed RIS to
NRLMB for processing
and approval: log, DRMB Admin
none 30 minutes
email or send
communication letter
to NRLMB

37
 TOTAL NONE 5 HOURS

3. Resource and Logistics Mobilization of FNIs to the DSWD

Field Offices
The purpose of this process is to provide a system on receiving, recording,
approving and determining the requirements for request for resource augmentation to
the Local Government Units (LGUs) in response to the needs of the families affected
by disasters, calamities, and pandemic. Likewise, it aims to ensure that management
and mobilization of food and non-food items (FNIs) are done in an effective, efficient,
timely and coordinated manner.

This procedure is a continuation process of DSWD-DRMG-SOP-001B undertaken after

Issuance of Request for Issuance Slip (RIS) from the Disaster Response Management Bureau (DRMB);
facilitation of the National Resource and Logistics Management Bureau (NRLMB); up to the delivery
and acceptance of FNIs by the DSWD FOs, for continuation of their DSWD-DRMG-SOP-001A,
Procedure #6. However, special requests from Legislators are not covered by this SOP.
Assistance through congressional requests are considered direct assistance from the
DSWD to the disaster victims subject to usual accounting and auditing rules. Further,
requests for FNIs that are not disaster related are not covered in this process.

Office or DSWD National Resource and Logistics Management Bureau

Division: (NRLMB)
Classification: Complex
Type of
G2G – Government to Government
Transaction:
Who may DSWD Field Offices, through the Disaster Response Management
avail: Bureau
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 Approved RIS/IF
 FO Request
 Copy of FNI Inventory through online DRMB - DROMD
database
 Assessment Report from DRMB-DROMD
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID

38
1) FO to send 1) Receive signed RIS/IF from
request letter DRMB: log the approved
for FNI RIS/IF received from
augmentation DRMB and/or thru email NRLMB
none 15 minutes
addressed to 2) Endorse approved RIS/IF Admin Staff
OUSDRMG, to the Office of the Director
attention
DRMB; and 3) NRLMB Director to provide
DRMB to send instruction to NROC/VDRC
signed RIS/IF Chief NRLMB
to NRLMB none 20 minutes
4) Endorse to NROC / VDRC Admin
Division Chief (DC) for
appropriate action
5) NROC / VDRC Division
Chief to provide NROC /
instructions to the none 20 minutes VDRC
Resource and Logistics Division Chief
Section
6) Coordinate with FO on
hauling or delivery of goods NROC /
from NROC / VDRC to FO VDRC
warehouse none 1 hour Logistics
7) Check on availability of Section Head
contracted Transport / Staff
Service or DSWD Trucks
8) If transport is not available, NROC /
coordinate with VDRC
N/RDRRMC or other none 1 hour Logistics
partners for logistical Section Head
support / Staff
9) Prepare communication NROC /
letter or email to identified VDRC
NDRRMC / Logistics none 30 minutes Logistics
Partners for logistical Section Head
support / Staff
10) Endorse to NROC / VDRC NROC /
Chief for review and initial none 10 minutes VDRC
Division Chief
11) Endorse to NRLMB Director
for approval: sign
communication letter on
NRLMB
request for logistics none 10 minutes
Director
augmentation (Letter /
Notice to Contracted
Transport Service Provider)
12) Log, scan to email, and
send communication letter;
NRLMB
mail to Contracted none 10 minutes
Admin
Transport Service Provider,
if necessary

39
 13) If transport is available,
mobilize transport service
and provide escorts for the
delivery of goods: prepare NROC / VDRC
Travel Authority / SO of Logistics
none 20 minutes
identified escort for Section Head /
transport of goods Staff
14) Prepare required
documents for signature of
the receiving FO
15) Loading and release of
FNIs from NROC / VDRC
warehouse: facilitate and NROC /
monitor loading of goods to VDRC
none 1 ½ hours
transport vehicles / assets Logistics
16) Monitor / document Section
releases of goods from
warehouse
17) Prepare Delivery Receipt
NROC /
and Issuance Receipt
VDRC
signed by LMD Division
none 30 minutes Logistics
Chief / LMS Head and
Section /
approved by NRLMB
Head
Director / DRC Head
18) Deliver goods and ensure
proper acknowledgement
NROC /
of RIS/IF by requesting FO
VDRC
(revert to DSWD-DRMG-SOP-
none 20 minutes Logistics
001A, Procedure #6 for
Section /
continuation of FO
Escort
Augmentation Procedures to
LGUs)
19) Conduct survey on Client NROC /
2) Fill up Client
Satisfaction thru release of VDRC
Satisfaction
CSMF to requesting FOs none 30 minutes Logistics
Measurement
Section /
Form (CSMF)
Escort
20) Preparation of Feedback
Report on completed RIS
to OUSDRMG: prepare,
NROC /
review, vet and initial
VDRC Chief /
Feedback Report on none 30 minutes
Logistics
completed RIS/IF /
Section Head
Summary of FNI Releases
for vetting and approval of
the NRLMB Director
21) Approval of the NRLMB NRLMB
Director on the Feedback Director
none 15 minutes
Report on completed

40
 RIS/IF / Summary of FNI NRMLB
Releases Admin
22) Transmittal of Feedback
report: log, email or send
report to OUSDRMG
7 HOURS & 50
TOTAL NONE
MINUTES

41
FINANCE AND MANAGEMENT SERVICE
(FMS)

FRONTLINE (EXTERNAL) SERVICES

42
1. Processing of BIR Form 2322 (Certificate of Donation)

This covers the request of Donor’s Certificate of Donation / Deed of donation or

any document showing proof of donations.

Office or Division: Accounting Division – Regular Program

Classification: Complex

Type of Transaction: Processing of Certificate of Donations

Who may avail: Donors of cash and in-kind donations

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Electronic or hard copy of request form for 1.1 The Donor may download and print the
Certificate of Donation (DSWD-FMS-GF-002) request form from
https://www.dswd.gov.ph/about-us-
2/citizens-charter/ form is located under
General Administration and Support
Services Group, select Request form for
Certificate of Donation;
-or-

1.2 Personally visit the Accounting Office to

fill-up and submit the request form.

Schedule of request:
Monday – Friday, 9:00 AM – 5:00 PM
Note: Online requests beyond 5 PM will be
responded/acknowledge the following
working day.

Electronic or hard copy of the supporting Requesting Party/Donor

documents:
A. Donor must submit:
1. Filled up request form;
1. Signed and Notarized Deed of Donation;
2. Official receipt for cash donations; or
3. Acknowledgement receipt and delivery receipt for
Donations in Kind.
B. Authorized representative must submit:
1. Filled up request form and above mention
requirements;
2. Authorization letter from the donor;

43
3. Photocopy of government issued ID of the donor
and the authorized representative (1 copy)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID

1.1 The Donor may None None 5 minutes- Donor

download and print the walk-in/email
request form (DSWD-
FMS-GF-002) from
https://www.dswd.gov.
ph/about-us-2/citizens-
charter/ (the form is
located under General
Administration and
Support Services
Group, select Request
Form for Certificate of
Donation);

-or-
1.2 Personally visit the Accounting Office None Accounting Staff
Accounting Office to shall issue the request
fill-up and submit the form
request form
2.1 Scan the filled-up form For E-mail - The None 5 minutes- Accounting Staff
and email together Accounting staff shall walk-in/email
with the supporting acknowledge and
documents to review the received
[email protected] documents as to
v.ph; completeness and
request for original
-or- copy upon claiming.

Personally submit the For Walk-in- The

filled-up form together Accounting Staff shall
with the supporting receive and check the
documents to completeness of the
Accounting Office. request form and
required supporting
documents

Note: Only request

with complete
requirements will be
accepted and
processed. All request
with incomplete

44
 requirements shall be
returned to client.

3. Wait for the The Accounting Staff None 6 minutes Accounting Staff
acknowledgement shall record the details walk-in/email
receipt through email or of donation and
ask for the claim stub indicate the schedule
for walk-in requests of release of BIR Form
with schedule to claim 2322: Certificate of
the certificate Donation.

Preparation of
Certificate of Donation Schedule: Six
for Signature of the (6) days and
Secretary or the seven (7)
Authorized hours
Representative

4. Present the following: The Accounting None 10 minutes Accounting Staff

4.1 Donor must Staff shall update
present the following the status of request
(Walk in) Claim stub for certificate on the
(Email) printed Email of monitoring file. All
Acknowledgement certificates that are
ready for release
Receipt and original
shall be issued to
copy of supporting
the requesting
documents. party/ies
4.2 The Authorized
representative must
present the following:
Above mention
supporting documents
Authorization letter for
the representative, if
claimed by person
other than the former
employee, together
with the photocopy of
the latter’s

5. Accept the requested The Accounting Staff None 2 minutes Accounting Staff
certificate and sign shall issue and assist
the logbook for the requesting party
acknowledgement to receive the
certificate and sign
the logbook for
acknowledgement of

45
 the BIR Form 2322:
Certificate of
Donation.
6. 6. Provide Customer
Feedback Form to the The Accounting staff None 2 minutes Accounting Staff
requesting party shall provide the
customer feedback to
the requesting party
for the service
provided.

TOTAL : None 6 days, 7 hours and 30

minutes

2. Processing of Request for Accounting Certification of Former

DSWD Employees

This covers the processing of requests by DSWD separated employees for the
certifications in the Accounting e.g., certifications of remittances to the government
agencies for the mandatory deductions such as GSIS, HDMF and Philhealth.

Office or Division: Accounting Division – Regular Program

Classification: Complex
Type Processing of Request for Accounting Certification of Former DSWD
of Transaction: Employees

Who may avail: Former employees of the Department; or His/Her authorized

representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.1 . The former DSWD employee or his/ he
1. Electronic or hard copy of the request form for authorized representative may download and
Accounting Certification of Former DSWD print the request form via
Employees (DSWD-FMS-GF-001) https://www.dswd.gov.ph/about-us-2/citizens-
charter/ (form is located under General
Administration and Support Services Group,
select Request Form for Accounting
Certification of the Former DSWD
Employees);

46
 1.2. Personally visit the Accounting Office of
Central Office and/or Field Offices and submit
the request form

Schedule of request:
Monday – Friday, 9:00 AM – 5:00 PM

Note: On-line requests beyond 5 pm will be

responded/acknowledge the following
working day.

2. Supporting documents: Former DSWD employees of the Department; or

A. Former DSWD employee must submit: His/Her authorized representative
• Filled-up request form;
• Photocopy of the former employee
government-issued ID (1 copy)

B. Authorized representative must submit:

• Filled-up request form:
• Authorization letter for the representative, if
claimed by person other than the former
employee;
• Photocopy of the former employee
government-issued ID and the authorized
representative (1 copy)

C. Upon claiming of the certification:

•Claim Stub or Printed Email
Acknowledgement Receipt must be
presented;
• Identification card (ID) of the former
employee or authorized representative;
• Authorization letter for representative, if
claimed by person other than the former
employee, together with the photocopy of
the latter’s ID

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

1. The former DSWD None None 5 minutes Former

employee or his/ he employees of the
authorized Department; or

47
 representative may Accounting His/Her
access, download and Certifications authorized
print the request form representatives
1.1 Cost of Service
(DSWD-FMS-GF-
(COS) worker:
001) via
Accounting staff
https://www.dswd.gov • Last Cost of Services
.ph/Download (form is Processed;
located under General
Administration and 1.2 Permanent, Casual
Support Services and Contractual
Group, select Request employee:
Form for Accounting • Last Salary
Certification of the Processed;
Former DSWD
Employees); • Pag-IBIG Loan
-or- Amortization
Withheld and
Personally visit the Remittances;
Accounting Office of
Central Office and/or • GSIS Loan
Field Offices and submit Amortization
the request form Withheld and
Remittances

 Philhealth
Contribution and
Remittances
(maximum of one
year)

2. The former employee Email) - The None 10 minutes Former

of the Department; or accounting staff shall employees of the
his/her authorized acknowledge and Department; or
representative may review the received His/Her
send the scanned documents as to authorized
completeness and representatives
form and supporting
request for original
documents to
copy or print the
Accounting Office emailed scanned
address documents;
([email protected]
ov.ph)
or
([email protected] for (Walk-in) - The
Field Offices) Accounting Staff
shall receive and
Personally submit the secure the Accounting staff
filled-up form together completeness of the
with the supporting request form and

48
 documents to the required supporting
Accounting Office of documents.
Central Office and/or
Field Offices
concerned.
Note:
Only request with
complete
requirements will be
accepted and
processed. All
request with
incomplete
requirements shall be
returned to the client.

3. Wait for the The Accounting Staff None 15 minutes – Accounting staff
acknowledgement shall record to the walk-in/ email
receipt through email monitoring sheet the
or ask for the claim details of the request
stub for walk-in and indicate the
requests with schedule schedule to claim the
to claim the certificate certificate with control
number.

.
The accounting staff
shall respond to the
email of the former
DSWD employee for the
schedule of the release
with reference number
of the document or
claim stub for the walk-
in

Preparation of None 6 days and 35 Accounting,

Certificate for minutes Cash and HR-
Accounting Certification PAD Staff
for former DSWD
Employees:
The Accounting Staff
shall collect the data to
the concerned
Division/Section/Unit
(Cash and HR-PAD)
and prepare the request
for Accounting

49
 Certification of Former
DSWD-Employees.
The Unit Head shall
review the certification
and the Head of
Accounting shall sign
the reviewed
certification.

4. Present the following: The Accounting Staff None 15 minutes Accounting Staff
• Former DSWD shall update the status
Employees: of request for certificate
• Claim stub or on the monitoring file.
Printed Email All certificates that are
• Acknowledge ready for release and
ment Receipt shall be issued to the
requesting party/ies
The Authorized
representative must
present the
following:

Authorization letter
for the
representative, if
claimed by person
other than the
former employee,
together with the
photocopy of the
latter’s government-
issued ID (1 copy)

5. Accept the requested The Accounting Staff None 5 minutes Accounting Staff
certificate and sign shall issue and assist
the logbook for the requesting party to
acknowledgement receive and sign in the
logbook for
acknowledgement of
the Certificate for
Accounting Certification
of Former DSWD
Employees.
6. Provide Customer The Accounting staff None 2 minutes Accounting Staff
Feedback Form to the shall provide the

50
requesting party customer feedback to
the requesting party for
the service provided.

6 days, 1 hour and 27

TOTAL: None minutes

51
HUMAN RESOURCE MANAGEMENT
AND DEVELOPMENT SERVICE
(HRMDS)

FRONTLINE (EXTERNAL) SERVICES

52
1. Issuance of Service Record to Separated Officials and Employees

The Service Record (SR) is being issued to separated Officials and employees in
the Central Office who have been cleared of money, property, and legal
accountabilities. As requested, the SR provides and certifies their detailed government
service, to include: Full Name, Date and Place of Birth, Positions, Status of
Employment and Equivalent Periods and Salaries
.
Office or Division: Personnel Administration Division (PAD)
Classification: Complex
Type of G2C – Government to Transacting Public
Transaction:
Who may avail: Separated Central Office (CO) Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal letter or e-mail request Client
CO Clearance Certificate Client or if none, FILE 201 / PER 16
Special Power of Attorney (If authorized Client
representative)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Send mail/e- 1. Receive the
mail or for walk-in complete documents none 10 minutes Incoming /
without any written submitted Outgoing Clerk
request, accomplish PAD Receiving Area
the HRMDS-PAD
Request Form (write
contact details as
well if preferred
mode of receipt is via
courier purposes, as
needed) and submit
to PAD together
with complete
supporting
documents.
2. Wait for 2.1. Review the
advice of the Service Card data, if none 2 Days, 4 PAD Focal Person
assigned PAD Focal updated review hours CO & FOs
Person documents submitted (depending on Personnel
and check the FILE 201 the period of Transactions
/ PER 16 if needed. retrieving the Section
files)

53
 2.2. Encode/check PAD Focal Person
details of SR, print the none CO & FOs
issuance and attach Personnel
the necessary Transactions
documents Section

2.3. Review and Section Head or

Sign/initial the SR none 2 hours Personnel Officer
(depending on CO & FOs
the availability Personnel
of signatories) Transactions
Section
OIC/Chief Admin.
Officer
Personnel Admin.
Division
3. Inform PAD 3. Inform the client
on method of that the SR is ready none 10 minutes
receiving the duly- and ask if for pick-up or
signed SR. for courier service
(either through chat, e-
mail or phone call)
4.1. If the SR is to 4.1.1. Prepare and
be sent via courier print the transmittal none 20 minutes PAD Focal Person
service, wait until the letter with information CO & FOs
parcel is sent to on how to return Personnel
given address. customer feedback. Transactions
Attach one originally Section
signed SR and one
Customer Feedback
Form for
accomplishment
4.1.2. Review and Section Head or
Sign/Initial the none 1 hour Personnel Officer
transmittal letter CO & FOs
Personnel
Transactions
Section
OIC/Chief Admin.
Officer
Personnel Admin.
Division
4.1.3. Encode tracking Incoming /
details in the e-DTMS none 5 minutes Outgoing Clerk
PAD Receiving Area
4.1.4. Forward the Incoming /
document to the AS- none 5 minutes Outgoing Clerk
RAMD for courier PAD Receiving Area
service Incoming /
Outgoing Clerk

54
 AS-RAMD
4.2. If the SR is for 4.2.1. Provide one
pick-up, proceed to originally signed SR to none 10 minutes Incoming /
PAD and get the the client and have it Outgoing Clerk
requested properly received. Ask PAD Receiving Area
document. the client to accomplish
Customer Feedback
Form
May be extended
TOTAL: none 3 Days depending on the
volume of
transactions handled

2. Issuance of Completed Office Clearance Certificate for Money,

Property, and Legal Accountabilities to Separated Officials and
Employees

The CO Clearance Certificate is being provided to Officials and employees who

were separated from the Department which certifies that the former Official/employee
no longer has money, property and legal accountabilities. The provision of the CO
Clearance Certificate may be requested by separated Officials and employees if the
CO Clearance Certificate initially-issued to them was lost, damaged, etc., or the
Official/employee was not able to secure the duly-accomplished CO Clearance
Certificate at the time of their separations.

Office or Division: Personnel Administration Division (PAD)

Classification: Complex
Type of Transaction: G2C – Government to Transacting Public
Who may avail: Separated Central Office (CO) Officials and Employees who already
has a duly-accomplished CO Clearance Certificate on file/submitted
to PAD and without any money, property, and legal accountabilities.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal or e-mail request Client
Letter of Separation and its Acceptance Client or if none, FILE 201 / PER 16
Special Power of Attorney (If authorized Client
representative)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Send mail/e- 1. Receive the
mail or for walk-in documents none 10 minutes Incoming /
without any written submitted Outgoing Clerk
request, accomplish the PAD Receiving
HRMDS-PAD Request Area
Form (write contact
details as well for
courier purpose) and

55
submit to PAD,
together with
complete supporting
documents
2.1. Review the 2 days, 6 hours PAD Focal
2. Wait for advice documents none (may take longer Person
of the assigned PAD submitted and hours depending Leave
Focal Person check the FILE 201 on the period of Administration
/ PER 16 to retrieve retrieving the files) Section
the CO Clearance
Certificate on file.
2.2. If there is an
extra original copy none PAD Focal
of the CO Person
Clearance Leave
Certificate on file, Administration
remove it from the Section
FILE 201 / PER 16.
If there is only one
(1) original copy of
the CO Clearance
Certificate on file,
have it photocopied
then put a “Certified
True Copy” stamp
on it.
2.3. Sign the none Section Head
photocopied CO Leave
Clearance Administration
Certificate as to the Section
“Certified True Or
Copy” OIC/Chief Admin.
Officer
Personnel Admin.
Division
3. Inform PAD of 3. Inform the
preferred method of client that the none 10 minutes PAD Focal
receiving the original/CTC copy Person
original/CTC copy of the of his/her CO Leave
CO Clearance Clearance Administration
Certificate Certificate is ready Section
and ask if for pick-
up or for courier
service (either
through chat, e-
mail, or phone call)
4. If the 4.1. Prepare and none 30 minutes PAD Focal
original/CTC copy of the print the transmittal Person
CO Clearance letter with
Certificate is to be sent information on how

56
 via courier service, wait to return customer Leave
until the parcel is sent to feedback. Attach Administration
given address one original/CTC Section
copy of the CO
Clearance
Certificate and one
Customer
Feedback Form for
accomplishment
4.2. Review and Section Head or
Sign/initial the none 1 hour Personnel Officer
transmittal letter Leave
Administration
Section

OIC/Chief Admin.
Officer
Personnel Admin.
Division
Incoming /
4.3. Encode none 5 minutes Outgoing Clerk
tracking details in PAD Receiving
the e-DTMS Area
Incoming /
4.4. Forward the none 5 minutes Outgoing Clerk
document to the PAD Receiving
AS-RAMD for Area
courier service Incoming /
Outgoing Clerk
AS-RAMD
May be extended
TOTAL: none 3 days depending on the
volume of
transactions
handled

3. Issuance of Certificate of Employment to separated Officials,

Employees and Contract of Service Workers

The COE is issued to separated Officials and employees in the Central Office who
have been cleared of money, property, and legal accountabilities, which certifies their
services rendered in the Department.

Office or Division: Personnel Administration Division (PAD)

Classification: Complex
Type of Transaction: G2C – Government to Transacting Public
Who may avail: Separated Central Office (CO) Officials and Employees

57
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal letter or e-mail request Client
CO Clearance Certificate Client or if none, FILE 201 / PER 16
Special Power of Attorney (If authorized Client
representative)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Send mail/e-mail 1. Receive the
or for walk-in without any complete documents none 10 minutes Incoming /
written request, submitted Outgoing Clerk
accomplish the HRMDS- PAD Receiving
PAD Request Form Area
(write contact details as
well for courier purposes,
if needed) and submit to
PAD, together with
complete supporting
documents.
2. Wait for advice of 2.1. Review the
the assigned PAD Focal documents submitted none 2 days, 4
Person and check the FILE 201 hours PAD Focal
/ PER 16 if needed. (may take Person
2.2. Encode/ check longer hours
details to COE, print the none depending on CO & FOs
issuance and attach the the period of Personnel
necessary documents retrieving Transactions
files, if Section
needed)
2.3. Review and Section Head or
Sign/initial the COE none 2 hours Personnel
Officer
CO & FOs
Personnel
Transactions
Section
OIC/Chief
Admin. Officer
Personnel Admin.
Division
3. Inform PAD of 3. Inform the client
preferred method of that the COE is ready none 10 minutes
receiving the duly signed and ask if for pick up or
COE for courier service
(either through chat, e- PAD Focal
mail, or phone call) Person
If COE is to be sent via 3.1 Prepare and
courier service, wait until print the transmittal none 20 minutes CO & FOs
letter with information Personnel

58
the parcel is sent to given on how to return Transactions
address. customer feedback. Section
Attach one originally
signed COE and one
Customer Feedback
Form for
accomplishment.
3.2 Review and Section Head or
Sign/Initial the none 1 Hour Personnel
transmittal letter Officer
CO & FOs
Personnel
Transactions
Section
OIC/Chief
Admin. Officer
Personnel Admin.
Division
3.2.1 Encode tracking Incoming /
details in the e-DTMS none 5 minutes Outgoing Clerk
PAD Receiving
Area
3.2.2 Forward the Incoming /
document to the AS- none 5 minutes Outgoing Clerk
RAMD for courier PAD Receiving
service Area
Incoming /
Outgoing Clerk
AS-RAMD
3.3 If COE is for pick- 3.3.1 Provide one
up, proceed to PAD and originally signed COE none 10 minutes Incoming /
get the requested to the client and have it Outgoing Clerk
document. properly received by PAD Receiving
him/her. Ask the client Area
to accomplish
Customer Feedback
Form
May be extended
TOTAL: None 3 days depending on the
volume of
transactions
handled

4. Issuance of Certificate of Leave Without Pay (LWOP)/No LWOP to

Separated Officials and Employees

The Certificate of Leave Without Pay (LWOP)/No LWOP is issued to separated

Officials and employees in the Central Office who have been cleared of money,

59
property, and legal accountabilities, which certifies that they have/do not have Leave
Without Pay (LWOP) for a certain period.

Office or Division: Personnel Administration Division (PAD)

Classification: Complex
Type of G2C – Government to Transacting Public
Transaction:
Who may avail: Separated Central Office (CO) Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal letter or e-mail request Client
CO Clearance Certificate Client or if none, FILE 201 / PER 16
Special Power of Attorney (If authorized Client
representative)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Send mail/e- 1. Receive the
mail or for walk-in complete documents none 5 minutes Incoming /
without any written submitted Outgoing Clerk
request, accomplish PAD Receiving
the HRMDS-PAD Area
Request Form
(Write contact
details as well for
courier purposes, if
needed) and submit
to PAD together with
complete supporting
documents.
2. 2. Wait for 2.1 Review the none 6 days, 4 hours and 35 Focal Person
advice of the assigned documents minutes Leave Administration
Focal Person submitted and Section (LAS)
check if the client (May be shortened if
already has an there is already a
encoded ELARS1. reviewed ELARS, or
may be extended
If there is none, encode depending on the
the ELARS. number of ELARS
being encoded/
If there is an encoded reviewed at a given
ELARS, proceed to time, the time needed
step 4. to review the ELARS,
or length of service of
If there is an encoded the client.)
and reviewed ELARS,
proceed to step 6.

1
Electronic Leave Administration and Recording System

60
 2.2 Review/check
the ELARS vis-à-vis
the leave card.
2.3 Reprint the
corrected ELARS, if Administrative Staff
errors are found. LAS
2.4 Encode the
needed details to the Focal Person
CLWOP/CNLWOP, print LAS
the issuance and attach
the necessary
documents. Focal Person
LAS

2.5 The Focal none 2 hours Focal Person

Person shall forward LAS
the CLWOP/CNLWOP
to the Certifying
Authority for
certification.

The Certifying Authority Certifying Authority

shall sign the CLWOP/ PAD
CNLWOP.
2. Inform PAD 2.1 Inform the
of preferred method client that the none 10 minutes PAD Focal Person
of receiving the Certificate is ready Leave
duly-signed and ask if for pick-up Administration
Certificate. or for courier service Section
(either through chat,
e-mail or phone call)
3.1 Ensure that the none 5 minutes Outgoing Clerk or
CLWOP/CNLWOP has Email Custodian or
a security feature (e.g. Focal Person
barcode, dry seal, etc.) PAD/LAS
to avoid data fraud or
falsification of
document.
3.2 Inform the
client that the CLWOP/ Outgoing Clerk or
CNLWOP is ready for Email Custodian or
releasing via Focal Person
email/SMS/call/chat PAD/LAS
3.3 Ask the client
of the preferred Outgoing Clerk or
method of receiving Email Custodian or
3. Inform PAD of the duly signed Focal Person
preferred method of CLWOP/ CNLWOP: PAD/LAS
receiving the duly-
signed Certificate. If through courier Client
service, proceed to
step 12.

If the CLWOP/
CNLWOP will be picked Client

61
 up at the office, proceed
to step 13.
4. If the 4.1 Outgoing Clerk none 1 hour and 5 minutes Outgoing Clerk or
Certificate is to be sent or Email Custodian Email Custodian
via courier service, shall return the PAD
wait until the parcel is CLWOP/ CNLWOP to
sent to given address. the Focal Person. Focal Person
4.2 The Focal LAS
Person shall prepare
the transmittal with
information on how to
return the CSMF. Certifying Authority
Attach the duly signed PAD
CLWOP/ CNLWOP and
one (1) CSMF for
accomplishment
4.3 Certifying Outgoing Clerk
Authority shall sign PAD
the transmittal letter.
4.4 Encode
tracking details in the
applicable document
tracking system used
by the office or Outgoing Clerk
through logs. PAD
4.5 Forward the
document to the
Records and Archives
Management Focal Person
Division/Section for LAS
courier service.

(The CSMF will be

followed-up within 3
working days upon
receipt of the
document.)
5. If the 5.1 If the CLWOP/ none 10 minutes Focal Person
Certificate is for pick- CNLWOP is for pick-up, LAS
up, proceed to PAD provide one (1) duly
and get the signed
requested document. CLWOP/CNLWOP to
the client and request
the client to accomplish
the CSMF to be
submitted via drop box,
email or Google form.
7 days
TOTAL: none May be extended depending on the volume
of transactions handled and the length of
service of the separated Official/employee
as recorded in the Leave Ledger

62
KAPIT-BISIG LABAN SA KAHIRAPAN
COMPREHENSIVE AND INTEGRATED
DELIVERY OF SOCIAL SERVICES
NATIONAL COMMUNITY-DRIVEN
DEVELOPMENT PROGRAM
(KALAHI-CIDSS NCDDP)

FRONTLINE (EXTERNAL) SERVICES

63
1. Eligibility Assessment for the Balik Probinsya, Bagong Pag-asa
Program
The Balik Probinsya, Bagong Pag Asa Program conducts an eligibility assessment
of the endorsed list of applicants. Eligible families are provided with the assistance
package as part of their integration into their respective provinces.

Office or Division: Balik Probinsya, Bagong Pag Asa

Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Low-Income Families who will opt to move out of urban poor communities
and return to or relocate to other provinces due to but not limited to the
following circumstances:
● Affected by government projects and activities;
● Eviction and demolitions allowed by the law;
● Families living on the street and/or living in unsafe dwelling places;
● Affected by human-induced and/or natural hazards or disasters,
including health hazards;
● Affected by loss of job and/or income opportunities;
● Disadvantaged, vulnerable, and/or marginalized individuals or
families;
● Other situations are deemed acceptable and valid based on the
assessment of the Social Worker.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) Copy of any valid identification of the Government Agencies issuing identification
client/person applying for the Balik Probinsya Program cards such as SSS, Philhealth, PAG-IBIG,
LTO, DFA, PRC, COMELEC, NBI and others.
One (1) Copy of the Birth Certificate of the Traveling Philippine Statistics Authority (PSA)
Minors (Authorization Letter from the minor’s parents if
the accompanying adult is not a biological parent/s, as
applicable)
CLIENTS AGENCY ACTIONS FEES TO PROCESSING RESPONSIBLE
STEPS BE PAID TIME PERSON
1. a. Applicant 1. a. The National Housing Authority N/A N/A National Housing
accomplishes (NHA) is the agency in charge of the Authority
the application processing of all online application
through the through the Balik Probinsya portal
balikprobinsya.p
h registration
portal.
1. b. Walk-in 1.b.1 Provide forms to be filled up by None 30 Minutes Social Welfare
applicants the applicant and/or facilitate the Officer II
proceed to the

64
KALAHI CIDSS online registration in the
office to balikprobinsya.ph portal
accomplish the
application.
2. Client 2.1 Receive and acknowledge the None 3 Minutes Administrative
undergoes endorsed list of applicants from the Officer II
eligibility NHA.
assessment and 2.2 Assign applicants to designated None 10 Minutes Social Welfare
waits for the Social Workers. Officer III
results. 2.3 Conduct of eligibility assessment None 1 Hour and Social Welfare
thru phone call. 30 minutes Officer II
Note: The 2.4 Preparation of Social Case Study None 2 Hours per Social Welfare
endorsement of Report. eligible family Officer II
applicants is 2.5 Conduct of assessment using the None 1 Hour per Social Welfare
sent by the Unified Livelihood Assessment Tool. eligible family Officer II
National 2.6 Review and approval of Social None 2 hours per Social Welfare
Housing Case Study Report eligible family Officer III
Authority (NHA)
in batches and Division
will take time to Chief/Deputy
be consolidated National Program
before. the Manager
actual eligibility 2.7 Consolidate List of Applicants None 20 minutes Social Welfare
assessment. who are not eligible to the BP2 Officer II
Program for Referral to other OBSUs
and Agencies
2.8 Preparation of Endorsement None 20 minutes Social Welfare
Letter Officer III
2.9 Review, Approval and None 20 minutes Division
Endorsement of Letter to other Chief/Deputy
OBSUs and Partner Agencies National Program
ManageR/
Administrative
Officer II
2.10 Consolidate Assessment Result None 1 hour and Social Welfare
of Endorsed List of Applicants 30 minutes Officer III
2.11 Review and Approval of DSWD None 20 minutes Division Chief /
Assessment Results Deputy National
2.11 a. If Approved proceed to Program
Endorsement to NHA at Step 2,12 Manager
2.11 b. If Disapproved return to Step
2.6 for review of Social Welfare
Officer III
Endorsement of approved None 2 hours Administrative
assessment results to NHA for Officer II
processing
TOTAL None 10 hours and 13 minutes
Note: Processing time does not include waiting time for batch consolidation and processing by the NHA
and the scheduling of send-off activities.

65
 LEGAL SERVICE
(LS)

FRONTLINE (EXTERNAL) SERVICES

66
 1. Rendering Legal Opinion and Advice on Matters Brought by
External Clients
This process covers rendering legal assistance, through legal advice or opinion, to
external clients on matters concerning the DSWD’s formal mandate and exercise of
official powers and functions.

Rendering Legal Opinions and Advice Matters may serve on legal purpose to wit:
a. Review of Contract;
b. Review of Bills and IRR;
c. Technical Assistance;
d. Review of Guidelines;
e. Provision of Legal Advice; and
f. Provision of Legal Opinion

Office or Division: Legal Assistance Division

Opisina o Sangay:
Classification: Highly Technical
Klasipikasyon: Lubos na Panteknikal
Type of Transaction: G2G – Government to Government/ G2C – Government to
Uri ng Transaksyon: Citizens/ G2B – Government to Business
Who Can Use the Service: Individual or Organization
Mga Maaring Gumamit ng Indibidwal o Organisasyon
Serbisyo:
LISTAHAN NG MGA REQUIREMENTS/ HIHINGIN SAAN KUKUNIN
1. Request Letter DSWD Central Office
Liham ng Kahilingan Tanggapang Sentral ng DSWD
2. Answered Client Feedback Form
Sinagutang Client Feedback Form
CLIENT AGENCY ACTION FEES PROCESSING PERSON
STEPS Aksiyon ng ahensya Bayad TIME RESPONSIBLE
Dapat Tagal ng Nakatalagang
gawin ng proseso Yunit/Kawani
kliyente
1. Receives and screens the completeness None 10 minutes Administrativ
of the documents and details of the client: Wala 10 minuto e Aide IV
name, address, contact details, electronic
mail address

1. Pagtanggap at pagsuri sa mga

kumpletong dokumento at detalye ng

67
 kliyente: pangalan, tirahan, mga detalye
ng contact, electronic mail address

1.1. If the documents are complete, receive

the request and stamp “RECEIVED”
with date, time and name of the
receiving officer. Proceed to step 1.3
1.1. Kung kumpleto na ang mga
dokumento, tanggapin ang
kahilingan at lagyan ng selyo na
"RECEIVED" na may petsa, oras at
pangalan ng tumanggap na opisyal,
pagkatapos ay itala sa
EDTMS/Kasangkapan sa
Pagsubaybay..

1.2. If the documents are incomplete, return

the request to the client and advise
them to submit the complete
documents.
1.2. Kung hindi, ibalik ang kahilingan sa
kliyente at payuhan silang isumite
ang kumpletong mga dokumento.

1.2.1 Stamp the request “RECEIVED”

then write the date and time and name
of the receiving officer.

1.2.1 Ang AA-ID ay tatatakan ang

kahilingan na " RECEIVED"
pagkatapos ay isulat ang petsa at
oras.

1.3. Return the receiving copy to the

requesting party/client.

1.3. Ibabalik ang kopya sa humihiling na

partido/kliyente.

1.4. Record the request in the EDTMS and

Legal Case Portal monitoring tool,
including the sender, subject, date, and
time received.

68
1.4. Itatala ang kahilingan sa EDTMS at
Legal Case Portal na tool sa
pagsubaybay, kasama ang nagpadala,
paksa, petsa, at oras na natanggap.

1.5. Scan/digitize the documents.

1.5. Dapat i-scan/digitize ng ang mga
dokumento.

1.6 Forward the request via electronic mail to

LS Director.

1.6 Ipasa ang kahilingan sa pamamagitan

ng electronic mail sa Direktor ng LS.

2. Assigns the request. None Within the Lawyer or

Wala day (8hours) Legal
8 Oras Assistant
2. Itinalaga ang kahilingan.

2.1 Reads and assesses what is needed for

the request.

2.1 Binabasa at sinusuri kung ano ang

kinakailangan para sa kahilingan.

2.2 Assigns a Lawyer or Legal Assistant

(LA) to act on the request, with further
instruction, if any.

2.2 Magtatalaga ng isang Abogado o LA

upang umaksyon sa nasabing
kahilingan.

3. Lawyer or LA studies the request. None Complex: up Lawyer/

Wala to 5 working Legal
days Assistant
3. Pinag-aaralan ng abogado o LA ang
kahilingan. Highly
Technical: up
3.1 Reads and studies the request. to 16 working
3.1 Pag-aaralan ang kahilingan.

69
 3.2 Follows the instructions given by the days or
LS Director, if any. more4

3.2. Susunod sa instruksyong ibinigay Kumplikado:

ng Direktor ng LS. 5 araw, o
Highly
3.3. Conducts research necessary for the Technical:
request. 16 araw o
higit pa
3.3. Magsasagawa ng research
patungkol sa kahilingan.

3.3.1 Reviews pertinent laws and

regulations.
3.3.1 Sinusuri ang kaugnay na mga
batas at regulasyon.

3.3.2 Determines if further supporting

documents from the requesting
party are needed.

3.3.2 Tukuyin kung may mga

karagdagang dokumento ang
kailangan mula sa taong
humiling.

3.3.3 Asks the client for further

documents, either by sending a
letter or verbal request.2

2
Requesting additional documents to the clients will interrupt the turnaround time in accomplishing the request
for legal opinion or advice.

Ang paghiling ng mga karagdagang dokumento sa mga kliyente ay makakaabala sa kabuuang oras
ng pagsasagawa ng kahilingan para sa legal na opinyon o payo.

4
In practice, the Legal Service provides prompt legal advice to the client but the length of time needed in
rendering legal opinion may vary depending on the nature and complexity of the legal issues involved. Item
(b), Section 9 of Republic Act No. 11032 provides that “The maximum time prescribed above may be extended
only once for the same number of days, which shall be indicated in the Citizen’s Charter.”

Sa pagsasagawa, ang Serbisyong Legal ay nagbibigay ng agarang legal na payo sa kliyente ngunit
ang tagal ng oras na kailangan sa pagbibigay ng legal na opinyon ay maaaring mag-iba depende sa
kalikasan at pagiging kumplikado ng mga legal na isyu na kasangkot. Ang aytem (b), Seksyon 9 ng
Batas Republika Blg. 11032 ay nagtatadhana na "Ang pinakamataas na oras na itinakda sa itaas ay
maaaring palawigin nang isang beses lamang para sa parehong bilang ng mga araw, na dapat
ipahiwatig sa Charter ng Mamamayan."

70
 3.3.3 Hihilingin sa kliyente ang
karagdagang dokumento sa
pamamagitan ng
pagpapadala ng liham o
verbal request.

3.3.3.1Lawyer or LA informs the

AA for Request Monitoring on
the request for additional
documents.

3.3.3.1 Sasabihan ang AA

upang imonitor ang
kahilingan para sa
karagdagang dokumento.

3.3.3.2. Upon receipt of the 8 hours

requested documents, Lawyer 8 oras
or LA reviews the additional
documents.

3.3.3.2 Sa pagtanggap ng
hiniling na mga dokumento,
sinusuri ng Abogado o LA
ang mga karagdagang
dokumento.

3.3.3.3. If the requested

documents are NOT received
after a reasonable time, the
Lawyer or LA returns the
documents to the requesting
party through a letter.

3.3.3.3. Kung HINDI

natanggap ang hiniling na
mga dokumento pagkatapos
ng makatwirang panahon,
ibabalik ng Abogado o LA ang
mga dokumento sa
humihiling na partido sa
pamamagitan ng isang sulat.

3.4 Lawyer or LA formulates the legal opinion,

advice or assistance sought.

71
 3.4 Ang Abogado o LA ay babalangkas ng
legal na opinyon, payo o tulong na
hinahangad.

3.5 If necessary, Lawyer or LA endorses the

request to appropriate OBSU and/or input
from other OBSUs may be requested.3 Lawyer/
Legal
3.5 Kung kinakailangan, ineendorso ng Assistant
Abogado o LA ang kahilingan sa
naaangkop na OBSU at/o maaaring
hilingin ang input mula sa iba pang
OBSUs.

3.5.1. Lawyer or LA drafts the

appropriate response document
(e.g., reply letter/ endorsement
letter).

3.5.1 Ang abogado o LA ay

babalangkas ng naaangkop na
dokumento ng pagtugon (hal.,
sulat ng tugon/ liham ng pag-
endorso).

3.6 Lawyer or LA submits the draft legal

opinion/advice or assistance to LS
Director.

3.6 Aaprubahan at pipirmahan ng LS

Direktor ang huling balangkas na
tugon.

Lawyer or LA shall update the Legal Case

Portal monitoring tool.

Dapat i-update ng abogado o Legal

Assistant ang tool sa pagsubaybay sa
Legal Case Portal.

3
OBSUs may treat the LS request according to their processing time, based on EODB Law.

Maaaring ituring ng mga OBSU ang kahilingan ng LS ayon sa kanilang oras ng pagproseso, batay sa
EODB Law.

72
73
 4. Reviews the draft. None Complex: up LS Director
Wala to 2 working /Lawyer
days
4. Sinusuri ang draft.
Highly
4.1 If the draft is not acceptable, LS Technical: up
Director approves and signs the draft to 4 working
response. Proceed to step 5. days or
more5
4.1 Provide Tagalog translation
Kumplikado:
4.2 If the draft needs further revision, LS 2 araw, o
Director either returns the draft to the Lawyer Highly
with additional instruction or revises the draft Technical: 4
himself. araw
4.2 Kung hindi katanggap-tanggap ang
draft, ibabalik ng Direktor ng LS ang draft
sa Abogado, na may karagdagang mga
tagubilin, o siya mismo ang magrebisa ng
draft.

4.2.1 Lawyer reviews the request, once

more, in accordance with Step 3.

5
In practice, the Legal Service provides prompt legal advice to the client but the length of time needed in
rendering legal opinion may vary depending on the nature and complexity of the legal issues involved. Item
(b), Section 9 of Republic Act No. 11032 provides that “The maximum time prescribed above may be extended
only once for the same number of days, which shall be indicated in the Citizen’s Charter.”

Sa pagsasagawa, ang Serbisyong Legal ay nagbibigay ng agarang legal na payo sa kliyente ngunit
ang tagal ng oras na kailangan sa pagbibigay ng legal na opinyon ay maaaring mag-iba depende sa
kalikasan at pagiging kumplikado ng mga legal na isyu na kasangkot. Ang aytem (b), Seksyon 9 ng
Batas Republika Blg. 11032 ay nagtatadhana na "Ang pinakamataas na oras na itinakda sa itaas ay
maaaring palawigin nang isang beses lamang para sa parehong bilang ng mga araw, na dapat
ipahiwatig sa Charter ng Mamamayan."

74
 4.2.1 Sinusuri ng abogado ang
kahilingan, muli, alinsunod sa
Hakbang 3.

4.1.2 Lawyer submits the revised draft

legal opinion/advice or assistance to
LS Director (Step 4).

4.1.2 Aaprubahan at pipirmahan ng LS

Direktor ang huling balangkas na
tugon.

5. LS Director gives the signed response letter None 10 minutes LS Director

to the Administrative Staff for release to the Wala
requesting party through the RAMD and/or 10 minuto
electronic email.

5. Ibibigay ng Direktor ng LS ang

nilagdaang dokumento ng pagtugon sa
Administrative staff upang ipadala sa
humiling at ilalabas ito sa pamamagitan ng
RAMD o email.

Release through RAMD:

Ilabas sa pamamagitan ng RAMD:

5.1 AA shall attach Client Satisfaction

Measurement Form (CSMF) to the
response letter.

Provide Tagalog translation

5.1. Dapat ilakip ng AA ang Client
Satisfaction Measurement Form6
(CSMF) sa sulat ng tugon.

6
DSWD-QMS-GF-005. For the consolidation, data gathering, analysis, evaluation and reporting of
accomplished CSMF, DSWD-QMS-SOP-001 shall apply.

DSWD-QMS-GF-005. Para sa pagsasama-sama, pangangalap ng datos, pagsusuri, at pag-uulat ng

natapos na CSMF, dapat ilapat ang DSWD-QMS-SOP-001.

75
5.2 AA encodes the document in the EDTMS
and route to the RAMD (for external clients
only with email).

Provide Tagalog translation

5.2. Ie-encode ng AA ang dokumento sa

EDTMS at iruruta sa RAMD (para sa
mga panlabas na kliyente lamang).

5.3 AA delivers the response letter to the

RAMD for release to the requesting party.

Provide Tagalog translation

5.3 Ihahatid ng AA ang sulat ng tugon
sa RAMD para ipadala sa humihiling na
partido.

5.4 The AA logs/updates the document in the

LS monitoring tool and Legal Case Portal.

Provide Tagalog translation

5.4 Ang AA ay nagla-log/nag-a-update ng
dokumento sa LS monitoring tool at
Legal Case Portal.

5.5 The AA scans/digitizes the document for

digital filing and provides Administrative
Assistant (ADAS) a copy of the digital file.

Provide Tagalog translation

5.5 Ang AA ay nag-scan/nagdi-digitize
ng dokumento para sa digital filing at
bibigyan ang Administrative Assistant
(ADAS) ng kopya ng digital file.

5.6 AA files/stores the digital file and hard copy

of the receiving documents.

76
 5.6.Ifile/imbak ng AA ang digital file at hard
copy ng mga dokumentong may
pagtanggap.

Release through electronic mail, If applicable:

Provide Tagalog translation

Ipalabas sa pamamagitan ng electronic
mail, Kung naaangkop:

5.7 ADAS sends the scanned copy of the

response letter to the requesting party
using the LS official email.

The link for the CSMF shall be included in

the email communication.

Provide Tagalog translation

5.7 Ipapadala ng ADAS ang na-scan na
kopya ng sulat ng tugon sa humihiling na
partido gamit ang opisyal na email ng LS.

Ang link para sa CSMF ay dapat isama sa

komunikasyon sa email.

Total Processing Time: Complex: up to 7 working days

Kabuuang Oras ng Pagproseso: Highly Technical: up to 20 working
days or more7

Kumplikado: hanggang 7 araw ng

trabaho
Highly Technical: hanggang 20
working days o higit pa

7 Inpractice, the Legal Service provides prompt legal advice to the client but the length of time needed in rendering legal opinion may vary depending
on the nature and complexity of the legal issues involved. Item (b), Section 9 of Republic Act No. 11032 provides that “The maximum time prescribed
above may be extended only once for the same number of days, which shall be indicated in the Citizen’s Charter.”

Sa pagsasagawa, ang Serbisyong Legal ay nagbibigay ng agarang legal na payo sa kliyente ngunit ang tagal ng oras na kailangan sa
pagbibigay ng legal na opinyon ay maaaring mag-iba depende sa kalikasan at pagiging kumplikado ng mga legal na isyu na kasangkot. Ang
aytem (b), Seksyon 9 ng Batas Republika Blg. 11032 ay nagtatadhana na "Ang pinakamataas na oras na itinakda sa itaas ay maaaring
palawigin nang isang beses lamang para sa parehong bilang ng mga araw, na dapat ipahiwatig sa Charter ng Mamamayan."

77
NATIONAL HOUSEHOLD TARGETTING
OFFICE
(NHTO)

FRONTLINE (EXTERNAL) SERVICES

78
1. Walk-in Name Matching Data Request
Provision of data corresponding to the individual/s name matching request – to
determine if a household is in the Listahanan database and its corresponding
poverty status

Office or Division: National Household Targeting Office (NHTO) / National Household

Targeting Section (NHTS)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: All walk-in clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. (1) Valid Identification Card/Proof of Identity 1.Provided by the Client
2. Walk-in Name Matching Form (1 original) 2. Grievance Officer (GO) – NHTO / NHTS.

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

1. Provide Valid 1. Interview the client to None 30 minutes Grievance

Identification evaluate the validity Officer
Card / Proof of of the request as to
Identity its purpose:
 Invalid – Inform the
client on the grounds
for the denial of the
request based on the
DSWD MC 15, s.
2021. End of process
Valid – Provide the name
matching form upon
confirming the
validity of the request
and proceed for
1.1 Fill-out the processing the name
name matching form matching

2. Receive the Explain the result of 5 minutes Grievance

Name Matching Name Matching Officer
result

79
3. Fill-out the Client Provide the client the None 5 minutes Grievance
the Satisfactory CSMS form per Officer
Measurement Committee on Anti-Red
Survey (CSMS)
Tape (CART) guidelines
TOTAL: None 40 minutes

2. Data Sharing - Name Matching Request

Provision of data corresponding the individual/s name matching request to
determine if a household is in the Listahanan database and its poverty status.
Office or Division: National Household Targeting Office (NHTO) / National Household
Targeting Section (NHTS)
Classification: Complex, Highly Technical
Type of Government to Government (G2G), Government to Business (G2B),
Transaction: Government to Citizen (G2C)
Who may avail: All National Government Agencies (NGAs), Local Government Units
(LGUs), Government-Owned and Controlled Corporations (GOCCs) Non-
Governmental Organizations (NGOs), Civil Society Organizations (CSOs),
the Academe, and Private Foundations.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of request (Indicate reason for name Provided by the Requesting Party
matching)
2. Electronic copy (Preferably in CSV format) of the
name to be matched which includes the following:
 Complete name (Last name, First Name,
Middle Name, Extension Name)
 Birth Date (YYYY-MM-DD format)
 Philippine Standard Geographic Classification
of (PSGC) Province, City/Municipality, and
Barangay
3. Valid Proof of Identities of the Personal
Information Controller (PIC), Data Privacy Officer
(DPO), Compliance Officer (COP)
4. Data Sharing Agreement (DSA) signed by the: (1)
Head of Office as PIC, (2) designated DPO or
COP
5. List of Personnel who will access, process, and
safeguard the Listahanan data, including the
employed data processing

80
6. Original Copy of the Resolution of Governing
Board authorizing head of agency (NGOs, CSOs,
and Private Foundations)

For Local Government Unit (LGU):

 The letter of request shall be signed by the Local
Chief Executive (LCE) accompanied by a
Sanggunian resolution authorizing the LCE to
enter a data sharing agreement with the DSWD
 The DSWD Regional Director (RD) and the
incumbent LCE shall sign the DSA

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID

1. Provide the 1. Receive the request None 15 minutes Administrative

letter of 1.1. Record the request in the Assistant (AA)
request DSWD EDTMS / any
together with other tracking system
the Endorse request to the NHTO
electronic Director / Regional Director
copy of the
names for
name
matching
1.2 Provide instruction to None 2 hours NHTO Director
facilitate/review the request / Regional
1.3 Endorse to the NHTO OD Director
Chief / Policy and Plans
Division (PPD) Chief

1.4 Provide recommendations on None 1 hour NHTO-OD

the request Chief / PPD
Chief
Endorse to the assigned Project
Development Officer (PDO) to
inform the client on the status of
their request
1.5 Status of the approval / None 1 hour NHTO
disapproval of the data Director/
Regional
Director /

81
 request based on the DSWD Administrative
MC 15, s.2021. Unit (AU)
 Disapproved – Sign the
letter of disapproval and
endorse to the client. End
of process.
NHTO-PDO /
 Approved – Notify and
NHTS-
provide the DSA and Regional Field
documentary Coordinator
requirements to the client (RFC)
2. Provide the 2.1 Review all documentary None 2 hours NHTO-PDO /
documentary requirements including the NHTS-RFC
requirements DSA submitted by the client
and the DSA  Non-Compliant – Inform
signed by the the client regarding the
Head of
incomplete requirement
Office (HOO)
via email.
as Personal
Information  Compliant:
Controller a. Sign the DSA and
(PIC) and the endorse to the DPO
designated and the Office of the
Data Privacy Secretary for OD / IT Chief /
Officer signature AU
(DPO) / Endorse the signed DSA to
Compliance Information Technology Division
Officer for AU
(ITD) for processing
Privacy
(COP)
2.2 Review the compliance of None 1 hour ITO –
the electronic copy of Database
names with the required Management
template/format: Section (DMS)
 Non-Compliant – Inform 1 day / NHTS
(5,000 and
the client about the
below)
findings via email.
ITO – NHTO /
Compliant – Process the request 3 days NHTS
within the set deadline (5,001 –
depending on the volume or 50,000)
number of names to be matched
7 days
(50,001 –
400,000)

82
 20 days
(400,001 –
1,000,000)

3. Provide a Secure the data by adding a None 3 hours ITO – DMS /

storage password to the file NHTS
device that is 3.1 Prepare the Data Release
approved by Form (DRF)
the IT Chief 3.2 Draft the response
or request for memorandum
a Google
3.3 Save the results in a
Drive link
compact disc (CD),
Universal Serial Bus
(USB) stick, or hard drive
3.4 Sign the DRF
Endorse the finalized documents
to NHTO Director / PPD Chief IT Chief /
NHTS – RFC /
ITO
3.5 Sign the memorandum and None 1 hour NHTO
endorse to AU / AA for releasing Director/
Regional
Director
4. Receive the Track the documents in the None minutes AA
documents EDTMS / any other tracking
system
4.1 Scan a copy of the
documents for record
keeping
Release the document to the
client
5. Fill-out the Provide the client the CSMS form None 10 minutes ITO – DMS /
Satisfactory per Committee on Anti-Red Tape NHTS
Measuremen (CART) guidelines.
t Survey
(CSMS)
TOTAL: None Minimum – 2
*With possible extension on the actual data days, 3 hours,
processing depending on the number of names 45 minutes
required but shall not exceed forty (40) days as
Maximum – 21
reference in RA-IRR-11032.Rule 7.Section 3.c.
days, 3 hours
and 45
minutes

83
3. Data Sharing - List of Data Subjects
Generation of data sets with Personal Information (PI) and Sensitive Personal
Information (SPI) with a Memorandum of Agreement (MOA).

Office or Division National Household Targeting Office/ National Household Targeting

System
Classification: Highly Technical
Type of Government to Government (G2G), Government to Citizen (G2C),
Transaction:
Who may avail: All National Government Agencies (NGAs), Local Government Units
(LGUs), Government-Owned and Controlled Corporations (GOCCs)
Non-Governmental Organizations (NGOs), Civil Society Organizations
(CSOs), the Academe, and Private Foundations for the purpose of
utilizing the data for social protection programs.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Request (indicating reasons for the Provided by the Requesting Party
request and specific data sets expected to be
acquired from the Listahanan database)
2. Accomplished Data Sharing Agreement (DSA)
3. Document indicating the appointed and NPC-
registered Data Protection Officer (DPO)
4. Privacy Manual or approved document/s on the
security measures in place which indicates the
data protection procedures and processes of
the office/agency in addressing breaches
5. List of identified staff who will access, process,
and safeguard the Listahanan data including
the data processing to be employed
6. Hardware and Security Component with
supporting images and specifications
7. Documentation of physical security measures in
place
8. Original Copy of the Resolution of Governing
Board authorizing head of agency to enter into
a data sharing agreement with DSWD (only for
NGOs, CSOs, and Private Foundations)
9. Valid Proof of Identities of the agency head and
their designated DPO/s (only for NGOs, CSOs,
and Private Foundations)
10. Valid documents indicating the legitimacy of the
organization (only for NGOs, CSOs, and
Private Foundations)

For Local Government Unit (LGU):

84
 The letter of request shall be signed by the Local
Chief Executive (LCE) accompanied by a
Sanggunian resolution authorizing the LCE to
enter a data sharing agreement with the DSWD
The DSWD Regional Director (RD) and the
incumbent LCE shall sign the DSA
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1 Submit the letter of 1. Receive and record the None 15 minutes Administrative
Assistant III
request with attached request in the document
electronic copy of the transaction/ tracking system.
data requirements (if
1.1. Advise the requesting
available) to NHTO/
party that they will receive an
NHTS.
email or call after 1 working
day on the approval of their
request and the expected
schedule of release of the
results.

1.2. Forward the request to

the Director for approval.

2. Input comments and None 6 hours NHTO Director/

Regional Director
decide if the request is for
processing or not, then
endorse it to the NHTO
Operations Division Chief/
NHTS Policy and Plans
Division (PPD) Chief.
3.Input comments and None 3 hours NHTO Operations
endorse it to the Project Division Chief/
NHTS PPD Chief
Development Officer (PDO).

4.Inform the requesting None 2 hours Project

Development
party on the approval or Officer
disapproval of the data
request based on the
DSWD MC 15, s. 2021.

If approved- the
orientation will be

85
 scheduled including
the preparation of
the other
documentary
requirements not
included in the
submission of letter
of request.
 If disapproved-
Inform the
requesting party of
the disapproval
highlighting the
grounds for such
denial through
writing. End of
process.
5.Requesting Party will 5. Orient the requesting None 2 hours NHTO Advocacy
attend the scheduled and Capacity
party about the Listahanan, Building Section &
orientation with the Data Privacy Act of 2012, Inspection Team/
NHTO ACBS & NHTS designated
MC 12, s. 2021, and data
Inspection Team/ personnel &
NHTS designated sharing requirements. Inspection Team
personnel &
Inspection Team. 5.1. Issuance of Certificate
of Orientation on the Data
Privacy Act (DPA) of 2012

5.2. Send to the requesting

party via email the copy of
the law, IRR and the
issuances of NPC together
with the issuance of
Certification on the
Acknowledgement Receipt
of the said law/policies.
6. Submission of 6. Review all documentary None 2 hours NHTO
signed Data Sharing requirements including Advocacy and
Agreement (DSA) and Capacity
DSA submitted by the Building
other documentary
requesting party. Section/ NHTS
requirements not
Listahanan
included in the
Inspection Team

86
submission of letter of 6.1 Make a schedule with
request to the NHTO/ the requesting party on the
NHTS for review on conduct of virtual/physical NHTO IT
completeness Division Chief/
inspection meeting NHTS
Listahanan
Inspection Team

7.Requesting party will Virtual/physical Inspection None 1 day NHTO/NHTS IT

present their IT facilities of IT facilities of the Inspection Team
to the NHTO Inspection
Team. requesting party

7.1. Issuance of
Certifications (Physical and
Technical Set-up
Certification and
Organizational Set-up
Certification)

7.2 . Certifications and None 2 hours NHTO Director/

documentary requirements RFC
will be attached to the
accomplished DSA and for
endorsement by the NHTO
Director/Regional Field
Coordinator to the
Department’s/Regional
DPO
7.3 Assess the None 1 day DSWD Data
accomplished DSA, and Protection
Officer
documentary attachments.
Once approved, the DPO
will endorse the DSA for the
Department Secretary’s
signature/Regional
Director.

87
7.4 Review and sign the None 3 days DSWD
DSA. The signed DSA will Secretary/
NHTS Regional
be endorsed to the Director
NHTO/NHTS for data
processing.

7.5 Generate the requested None 3 days Information

data.. Technology
Officer
7.6 Review result of the None
1 day 1 day NHTO QMS/
data generation NHTS
Information
Technology
Officer

7.8 Secure the data by None 1 day NHTO Quality

Management
adding password protection Section & IT
to the file. Division Chief/
NHTS Information
Technology
7.9 Prepare Data Release Officer
Form (DRF), draft
memorandum reply, and
burn results in a compact
disc (CD), USB stick, or
hard drive.
 Other electro-
mechanical storage
device may apply as
long as it is
approved by the IT
Head and the
storage device is
provided by the
requesting party.
 Google drive may
also be used as a
storage of the
requested data as
long as it is
encrypted and
password-protected.
Further, the

88
 password will only
be released to the
authorized
personnel of the
requesting party.

7.10 Counter sign in the

DRF.

7.11 Finalize the memo,

attach the Data Release
Form (DRF) and secure
data then forward it to the
Administrative unit.
7.12 Track and scan the None 10 minutes Administrative
Assistant III
documents upon releasing
the result to the requesting
Party.
8.0 Call NHTO/NHTS for 8.1 Provide the password None 10 minutes NHTO/NHTS
retrieval of password of the file to the requesting Information
upon receipt of the Technology
result. party thru phone upon Officer
inquiry and administer the
Client Satisfactory
Measurement Survey
(CSMS) form per
Committee on Anti-Red
Tape (CART) guidelines.

Total: None 10 days, 1

*with possible extension on the actual data hour, and 35
processing depending on the volume of data minutes
requirements, number of names required, and the
compliance and submission of the documentary
requirements by the requesting.

4. Data Sharing - Statistics/Raw Data Request

Generation of source data, unprocessed anonymized data or numerical processed
data as requested by the client.

Office or Division: NHTO – Operations Division

Classification: Complex

89
 Type of Government to Government (G2G), Government to Citizen (G2C),
Transaction: Government to Business (G2B)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Letter of Request (specify purpose and data
requested)
PERSON
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
BE PAID G TIME
E
1.The requesting 1. Receive and record the None 30 minutes Administrative
party (NGAs, CSOs / request in the document Assistant
NGOs, LGUs, transaction/ tracking system.
academe etc.) sends
a communication 1.1. Forward the request to
letter addressed to the NHTO Director/ NHTS
the NHTO Director/ PPD Chief.
NHTS Regional
Director for request
of statistical data/
raw data generated
from Listahanan.
1.2. Review the merit of None 5 hours NHTO
request based on MC 15 Director/
s.2021. Upon approval of Regional
Director
the request, endorse to the
NHTO Operations Division
(OD) / Policy and Plans
Division (PPD).
1.3 Input comment/s then None 1 hour Operations
endorse to the OD - Division
Statistics Section/ NHTS Chief/
PPD Chief
1.4 Provide instruction None 1 hour Statistics Section
Head/
based on the data NHTS – RFC
requested, then forward to
the Associate Statistician
for data generation.
1.5. If the request is: None 1 day Associate
Statisticians
 Not clear
a. In case of vague data
request, the Associate
Statisticians shall
coordinate with the

90
 data users (through
emails, recorded calls
or text) to clarify the
data requirement.

b. In case the requested

data is not available in
the Listahanan
database, the
Associate Statistician
shall provide
recommendations to
the requesting party
on other possible data
available.

 Clear
5.1 Generate the
requested data from
the Listahanan
database (in excel or
in any format
available).

5.2 Draft response

letter/ memorandum to
the requesting party
and attach routing slip.

1.6 Submit to the Statistics

Section Head/ RFC.
1.7. Review the generated None 4 hours Statistics Section
statistical /raw data. In Head/RFC
case the generated data is:
 Not accurate –
Return the generated
statistical/raw data to
the Associate
Statisticians for
revision.

Accurate – Submit to the

NHTO Operations Division

91
 Chief / PPD Chief for
approval and data release.
1.8. Countersign response None 1 hour Operations
Division Chief/
letter/ memorandum then PPD Chief
endorse to the NHTO
Director/ Regional Director
for approval.
2.Receive the data 2.1. Approval of the None 5 hours NHTO Director/
requested facilitated data request for Regional
Director
release to the requesting
party.
 Not approved – Return
the facilitated request to
the NHTO Operations
Division / NHTS for
revision.

 Approved – Sign
the response letter/
memorandum with
the attached
facilitated data
request for release.
3. Receive the 3.1 Track and facilitate the None 30 minutes Administrative
data requested and release of the approved Assistant
fill-out the CSMS data request to the
form requesting party.
3.2 Administer Client
Satisfaction Measurement
Form (CSMF) during the
release of approved data
request.
9.2. Update and close
transaction in the
document/ tracking
system.
Total: None 3 days and 2 hours 30

92
NATIONAL RESOURCE AND LOGISTICS
MANAGEMENT BUREAU
(NRLMB)

FRONTLINE (EXTERNAL) SERVICES

93
1. Local In-Kind Donations Facilitations

Office or Division: DSWD National Resource and Logistics Management Bureau

Classification:
Type of Transaction:
Who may avail: Individual Donors, Groups, Organizations, and Institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Detailed list of items for donation (to be
provided by donor)
2. Purpose of donation (to be indicated by donor)
3. Donor information and contact details (to be
provided by donor)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

1. Proceed to Lead donor to the None 5 minutes NROC Security

designated designated officer Officer
donations facility
2. Provide details of Record the details None 10 minutes Donations
donation/s to the provided by the Donor/s. Facilitation
Donations Officer /
Facilitation NROC
Officer/s, or the Receiving
NROC Receiving Officer
Officer/s, with the
following
information:

a. Name of
Donor/Organizati
on
b. Contact
details
c. List of
item/s to donate
including
nominal value /
expiry dates
d. Purpose of
Donation

3. Present the Conduct visual None 5 minutes Donations

donation/s to the inspection to determine Facilitation
assisting officer whether to accept or Officer /
and stand witness reject the donation/s NROC

94
 to the full Conduct expiry 60 minutes Receiving
inspection. inspection to determine Officer
whether to accept or
reject the donation/s
4. Counter-check Record accepted items None 15 minutes Donations
details listed in in the inventory and Facilitation
the provide feedback form Officer /
Acknowledgemen NROC
to the donor/s.
t Receipt which Receiving
will serve as proof Officer
of donation/s. If in
order, fill-up the Issue Acknowledgement 10 minutes
Feedback Form Receipt
which will be
handed by the
Assisting Officer.
Total: None 1 Hour and 45 minutes

95
PANTAWID PAMILYA PILIPINO
PROGRAM
(4PS)

FRONTLINE (EXTERNAL) SERVICES

96
1. Grievance Intake and Response

Intake and response refers to the recording of a grievance and providing the client
an initial response, which usually involves an explanation about how the grievance will
be processed by the DSWD and other actors.

As a general rule, anyone may accept a grievance but only the City/Municipal Link
and grievance officers may ascertain its validity and thereafter intake the grievance.
To ‘accept’ a grievance is to receive the transaction but to ‘intake’ is to record the
transaction in a grievance form after ascertaining its validity. Intake and response
require technical know-how about the GRS, particularly on the procedures in resolving
the specific types and subtypes of grievances.

Office or Division: 4Ps – Grievance Redress Division

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If 4Ps beneficiary, present the 4Ps ID for verification Issued by the assigned City/Municipal Link,
to 4Ps staff Community Facilitators

Proof of grievance, if available

If non-4Ps beneficiary, any valid ID
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Log-in at the 1.1. Ensure that the client fills None 2 minutes Guard on duty
visitors log book out the logbook and directs
located at the office him/her to the 4Ps Assistance
lobby and present Desk.
the 4Ps ID if a 4Ps
beneficiary. If non-
4Ps beneficiary,
present any valid
ID.

2. Proceed to the 2.1. Receive the client, inquire None 5 minutes Officer-of-the-
4Ps Assistance what the concern is all about, Day/ /
Desk for verification and verify the identity of the Assigned
of identity. client. Focal Person

97
 Refer to the Grievance
Redress System Field Manual
for the guidance on the intake
of grievances.

3. Provide details 3.1. If the client is a None 20 mins Officer-of-the-

about the grievance beneficiary or a former Day/ /
and supporting beneficiary, check the status Assigned
documents, if of the concerned beneficiary Focal Person
available, in the Pantawid Pamilya
depending on the Information System (PPIS).
type of grievance 3.2. Encode the transaction
reported.
correctly and completely in
the GRS Information
System/Tracker.
For instances when the GRS
Information System is
inaccessible, the staff may
use GRS form to intake the
grievance
3.3. Check the supporting
documents provided, if
available.
3.4. Assess all the data and
information available and
discuss with the beneficiary
the findings and next steps to
take.
3.4.1. If all information is
readily available to resolve the
case, resolve the grievance
and provide feedback to the
client.
3.4.2. If other information is
needed and the grievance
cannot be resolved
immediately, explain to the
client the process that will be
undertaken in processing the
grievance, and inform the
client that he/she will be
contacted thru his/her mobile
number.

98
 Print and provide a copy of the
encoded transaction to the
client.

4. Accomplish the 4.1 Administer the Client None 5 minutes Officer-of-the-

client satisfaction Satisfaction Measurement Day/ /
measurement Survey Assigned
survey 4.2. Analyze the data and Focal Person
include it in the Client
Satisfaction Measurement
Report.
5. Proceed to the 5.1 Dismiss the client None 1 minute Guard on Duty
office lobby and gracefully.
logout from the If the grievance has already
client’s logbook. been resolved proceed
directly to step 7.2
6. Wait for the 6.1 Endorse the transaction to None 7 hours and 7 Officer-of-the-
updates on the the concerned office (DSWD minutes Day/ /
status of grievance Field Office, Assigned Focal
within three (3) Provincial/Municipal Person
days. Operations Office and/or
OBSU) for processing and
updating of the transaction in
the Grievance Information
System (GIS), reflecting the
actions taken by the
concerned office within three
(3) working days. (If the
transaction was received at
the NPMO, the Assigned
Officer of the day shall send
an email notification to the
Regional Grievance Officer to
inform him/her.)

6.2 Monitor the status of None 2 Days Assigned

transaction and check for Focal Person
updates from the concerned
office in the GRS Information
System.

99
 7. Received 7.1 Provide the client an None 10 minutes Assigned
update/feedback update/feedback about the Focal Person
on the status of the status of his/her concern
grievance. either through text messaging
or phone call.

For instances when the client

did not give or cannot provide
contact information, the
provision of feedback may be
coursed through the assigned
City/Municipal Link.

7.2 Update the status of the None 10 minutes Assigned

transaction in the GRS Focal Person
Information System.

Total if grievance is resolved outright None 33 minutes

Total if grievance is referred to Field Office for None 3 days

resolution and feedback is provided to the client

Total None 3 days

2. Request for 4Ps Data

This section describes the process of providing assistance to clients and various
stakeholders (general public and other government organizations) both within and
outside DSWD through the sharing of public data. However, access to data will be
subject to the limitations set to safeguard privacy of the beneficiaries, data security and
data misappropriation. Therefore, access to data shall be carefully considered and
granted in accordance with the Pantawid data sharing protocol.

In processing the request, there is an expectation that all documentary

requirements have been submitted by the requesting party. Otherwise, the start of
processing may take an extended period of time.

Office or Division: 4Ps – Planning, Monitoring, and Evaluation (PMED)

The PMED – Research and Statistics Units facilitate all data/research

requests from different stakeholders, both internally and externally.
Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen
Who may avail: Public

100
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) Accomplished Data Request Form Pantawid Website, Pantawid NPMO
(https://pantawid.dswd.gov.ph/citizens-charter)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Client sends 1. Receipt of completely filled None 2 hours Project Evaluation

filled up data out data request form or letter Officer (PEO)/
request form of request (with attachments Statistician at the
as applicable). National Program
Management Office
1.1 Encoding of data request (NPMO) or Regional
to monitoring tool or thru Monitoring and
Electronic Document 30 mins Evaluation Officer
Management System (EDMS) (RMEO) at the
of the incoming data request. Regional Program
1.2. Acknowledgement and Management Office
assessment by the Planning, (RPMO)
Monitoring and Evaluation
Division (PMED) at the NPMO 1 day
or Regional Monitoring and PEO/ Statistician or
Evaluation Unit (RMEU) at the Administrative
RPMO. Assistant

1.2.1. If Primary Data,

endorse the request to the
concerned Office. PEO/ Statistician or
RMEO
1.2.2. If Secondary Data,
determine if the data that are
being requested are public
or classified based on the
submitted documents.
2. Receive 2. If the data requested is None 4 hours PEO/Statistician or
requested data identified as Public Data, the RMEO
and fill out the PMED/RMEU will forward the
client survey request to the appropriate
form division/unit for data
generation and preparation.

2.1 If the data is in the periodic

reports, IEC materials, and/or 1 day PEO/ Statistician or
Pantawid Pamilya website, RMEO
the PMED/RMEU will refer the
client to the resource site or
provide the readily available
data and client satisfaction
survey form.

101
2.2.1 If the data needs to be 5 days PEO/ Statistician or
generated, data generation RMEO
shall be undertaken by the
PMED/RMEU.

2.2.2. Preparation of memo 6 hours PEO/ Statistician or

endorsement to the NPM or RMEO
RD for approval.

2.2.2.1. If the data request is PEO/ Statistician or

approved, provide the data 4 hours RMEO
request to the client and
submit a request to
accomplish the client
satisfaction measurement
form
PEO/ Statistician or
2.2.2.2. If the data request is 4 hours RMEO
disapproved, provide the data
request to the client and
submit a request to
accomplish the client
satisfaction measurement
form.
2.3. If the data requested is 3 days PEO/Statistician or
identified as Classified Data, RMEO
the request will be forwarded
to the NPMO for review and
evaluation. The PMED or
RMEU will provide initial
comments prior to endorsing
the request to the Data
Protection Officer (DPO) and
NPM or RD. 6 days

2.3.1 If the request is valid, a

Memorandum of Agreement
(MOA) on data sharing PEO/ Statistician or
between the requesting party RMEO
and the Department/Pantawid 4 hours
Pamilya NPMO or RPMO will
be prepared by PMED or
RMEU prior to the release of
data requested. 3 days

2.3.1.1. Sharing of the draft

MOA to the client for review.

2.3.1.2. Review of the MOA

and endorsement of 2 days PEO/ Statistician or
comments/inputs to RMEO

102
 PMED/MEU from the Legal
Section/Service.
Legal Service/ Section
2.3.1.3. Revision of the MOA 4 hours Technical Staff
based on the Legal
Service/Section’s comments.

2.3.1.4. Sharing of MOA to 4 hours PEO/ Statistician or

the client. RMEO

2.3.1.5. Acknowledgement of
receipt of MOA approved by 4 hours
the client. PEO/ Statistician or
RMEO
2.3.1.6. Preparation of
communication to client 1 day
regarding MOA signing PEO/ Statistician or
RMEO
2.3.1.7. Signing of MOA with 4 hours
the client
PEO/ Statistician or
2.3.1.8. Provision of the data RMEO
request to the client and
submission of request to
accomplish the client PEO/Statistician or
satisfaction measurement 4 hours RMEO
form.
PEO/ Statistician or
2.3.2. If the data request is RMEO
disapproved, provide the data
request to the client and
submit a request to
accomplish the client
satisfaction measurement
form.

TOTAL: None
Output 1: Request for Secondary Data 2 days, 6 hours and 30 mins

Output 2: Request for Administrative Data 6 days, 6 hours and 30 mins

Output 3.1 (Approved MOA): 19 days, 2hrs and 30 mins

Output 3.2 (Disapproved MOA): 4 days, 2hrs and 30 mins

103
 POLICY DEVELOPMENT AND
PLANNING BUREAU
(PDPB)

FRONTLINE (EXTERNAL) SERVICES

104
1. Approval for the conduct of Research Study & Acquiring Primary
Data from DSWD Officials/ Personnel, beneficiaries, and clients
(Approval for the conduct of research studies in DSWD Offices,
Centers, and Institutions)

Approval is issued to internal and external researchers who intend to conduct

research studies related to or involving the Department. The processing of requests to
conduct research studies in DSWD Offices, Centers, and Institutions particularly
applies to researchers who wish to acquire primary data through first-hand
investigation, e.g., face-to-face interviews, survey questionnaires, focused group
discussions, case study among others from the DSWD including clients/beneficiaries
currently at its Centers/Institutions, and on-going DSWD programs, projects, and
services wherein their main subject of research study involves DSWD as an
organization. Request to conduct such activities need to undergo research protocol.
Research in which target respondents involve more than one (1) region shall seek
the approval of the PDPB Director. Research requests must be submitted to PDPB
Director at least one (1) month before the projected start of data gathering activity.

On the other hand, research requests for the following need not go through the
protocol and may be approved and provided by submitting a letter of request
addressed to the head of the concerned office, bureau, service or unit:
 Observations and/or photo/video/audio shoots at DSWD premises, except those
involving DSWD’s clients or beneficiaries. If a photo, audio or video of client or
beneficiary is essential for the study, researcher shall secure the consent of the
Center Head/Client/Beneficiary.
 Briefing/interview/orientation sessions with key focal persons in the Central
Office on general information about DSWD programs, policies and projects. The
Department however, discourages requests for “practice interviews” of DSWD
personnel for the sole purpose of student’s acquisition of interview skills, in
consideration of the valuable time taken away from the personnel when
accommodating student researchers.
 Conduct of surveys with DSWD employees about subject matters that do not
directly concern the Department or not related to the Department’s program
operations.
 Studies conducted by consultants/researchers under the Technical Assistance
Facility (TAF) grant portfolio. The researchers, however shall adhere on the
policies in undertaking research and evaluation studies as stipulated in the
Guidelines for the Conduct of Research and Evaluation in the DSWD.

105
Office or Division: Policy Development and Planning Bureau (PDPB) -
Research and Evaluation Division (RED)
Classification: Complex
Type of Transaction: G2C - Government to Citizen
G2G - Government to Government
Who may avail: Internal researchers (e.g., DSWD personnel
researching to pursue higher academic education) and
external researchers (e.g., students, academe, other
government agencies including members of other
branches of government, local and international
organizations or research institutions, and other
independent researchers) who intend to conduct
research studies related to or involving the Department.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If request shall not undergo Research Researcher
Protocol:
1. Request letter
If the request shall undergo Research Researcher
Protocol: PDPB-RED
1. Request letter PDPB-RED
2. Research Request Form Researcher
3. Research Brief
4. Research Instruments
CLIENT FEES TO PROCESSING RESPONSIBLE
AGENCY ACTION
STEPS BE PAID TIME PERSON
1. Submit 1. Receive request None
the request 1.1. Receive the request letter 1 Minute Administrative
letter and/or addressed to the PDPB Director staff
the research and/or the research request PDPB
request documents and encode the details in
documents the office’s tracking system for
incoming documents
1.2. Furnish researcher with a
receiving copy of the request letter.
If request is received through email,
reply and acknowledge receipt.
1.3. Endorse to the Division Chief
2 Minutes Administrative
(PDPB-RED) for assignment and
staff
further instructions (if any) to the
PDPB
concerned technical staff
1.4. Review the request and
assign to available technical staff
1.5. Review the request as to
area/region of coverage (refer to MC
10, s. 2019 Section VII. Item No. 4) 5 Minutes Administrative
to ensure that it is sent to the correct staff
office. Otherwise, endorse to the PDPB
correct office.

106
 1.6. Assess the research request
if the request shall undergo research
protocol (i.e., approval of the PDPB
Director) using the Checklist for
Reviewing Research Request
3 Minutes
1.6.1. For requests that need not Division Chief or
go through the protocol, endorse OIC
researcher to the concerned DSWD PDPB-RED
Offices/Bureaus/Sections/Units 15 Minutes
Technical Staff
(OBSUs) using the Endorsement
PDPB-RED
Template (either hard copy or soft
copy via email) then request the
researcher to fill up the Client
Satisfaction Measurement Survey
(either online or paper-based) and
proceed to step 3.
1.6.2. For requests that need to go
through the protocol, review
submitted documents as to
completeness
1.6.3. If documents are complete,
proceed to step 2. Otherwise, assist
the researcher in the completion of
documentary requirements and
provide orientation on the research
protocol.

2. Submit 2. Review of research request with None 4 Days Technical Staff

additional concerned OBSUs and Field Offices PDPB-RED
required (FOs)
documents 2.1. Review and assess the
(Research submitted documents in consultation
Request
with the concerned OBSUs and FOs
Form,
Research 2.2. Receive the comments/inputs
Brief, and and recommendations from other
research offices. These shall be the basis for
instruments) decision to approve/disapprove the
request.
2.3. To recommend Approval?
2.3.1. Yes - Prepare a
recommendation for approval using
the sample recommendation
template for review and initial of the
Division Chief. This shall include the

107
 consolidated recommendations from
the concerned OBSUs/FOs. Technical Staff
2.3.2. No - Communicate decision 0.5 Day PDPB-RED
to the researcher and inform them of
relevant revisions that are needed to
be made. Two (2) days will be given
to the researcher to officially
respond, through a letter, if they will
continue or terminate their request.
If pursuing request, ask the
researcher to re-submit the revised
request based on DSWD’s
comments, then go back to step 2.
Otherwise, request the researcher to
fill up the Client Satisfaction
Measurement Survey (either online
or paper-based) and proceed to step

2.4. PDPB Director to approve/

disapprove request based on
recommendations

To approve?
1 Day Director
2.4.1. Yes - Inform researcher and
PDPB
endorse to the concerned
OBSUs/FOs. Coordinate with the
concerned office where the research
request was endorsed, then request
the researcher to fill up the Client
Satisfaction Measurement Survey
(either online of paper-based) and
proceed to step 3.
2.4.2. No - Go back to step 2.3.2

3. Accomplis 3. Receive the accomplished Client None 3 Minutes Technical/

h the Client Satisfaction Measurement Survey Administrative
Satisfaction (either online of paper-based) Staff
Measure- PDPB-RED
ment Survey
Total None 7 Days

2. Obtaining Social Welfare and Development (SWD) Data and

Information

108
 The SWD data and information is provided to internal and external researchers
who are requesting current and secondary SWD data and statistics from the
Department. Request for SWD data and information need not go through the protocol
and may be approved and provided by submitting a letter of request addressed to the
head of the concerned office, bureau, service or unit. Secondary SWD data refers to
data that has already been consolidated and/or published by DSWD and readily
available as public document.

Office or Division Policy Development and Planning Bureau (PDPB) - Planning

and Monitoring Division (PMD)
Classification Simple
Type of Transaction G2C - Government to Citizen
G2G - Government to Government
Who may avail DSWD personnel conducting research for the purpose of
pursuing higher academic education and external researchers
such as students, academe, other government agencies
including members of other branches of government, local and
international organizations or research institutions and other
independent researchers who are requesting current and
secondary SWD data and statistics from the Department.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Data user
FEES
PROCESS RESPON-SIBLE
CLIENT STEPS AGENCY ACTION TO BE
ING TIME PERSON
PAID
1. Submit the 1. Receive request None 25 Minutes Administrative Staff
required 1.1. Receive the request PDPB
document letter addressed to the
(request letter) PDPB Director and
encode the details in
the office’s tracking
system for incoming
documents. Check the
completeness of
information for the data
request. For walk-in
clients, request data
user to log-in to the
logbook. If request is
received through
email, reply and
acknowledge receipt.
1.2. Endorse to the Division
Chief (PDPB-PMD) for 5 Minutes Administrative Staff
assignment and further PDPB
instructions (if any) to

109
 the concerned
technical staff
1.3. Assign data request to
concerned technical 5 Minutes Division Chief or OIC
staff PDPB-PMD
1.4. Assess the data
request if the
10 Minutes Technical Staff
data/information are
PDPB-PMD
available within the
office

Data available within

DSWD?
1.4.1. Yes, within
PDPB - Prepare Single Technical Staff
the requested data: 1-3 PDPB-PMD
data/ information Hours
then proceed to Multiple
step 1.5 data: 2
Days
1.4.2. Yes, within other
OBSUs - Endorse
the request to the 30 minutes Technical Staff
concerned OBSU PDPB-PMD
using the
Endorsement
Template (either
hard copy or soft
copy via email)
then request the
researcher to fill
up the Client
Satisfaction
Measurement
Survey (either
online or paper-
based) and
proceed to step 2.
1.4.3. No -
Inform the data
user of other
sources of data
then request the
researcher to fill up
the Client
Satisfaction
Measurement
Survey (either
online or paper-

110
 based) and
proceed to step 2.
1.5. Prepare response
letter with the
requested data and 30 Minutes Technical Staff
submit to the Division PDPB-PMD
Chief
1.6. Review, approve, and
endorse response 10 Minutes Division Chief or OIC
letter with the PDPB-PMD
requested data to the
PDPB Director
1.7. PDPB Director to
approve and sign the
Director
response letter with the 0.5 Day
PDPB
requested data
1.8. Send the signed/
approved response
letter with the
requested data to the
data user then request 30 Minutes
Administrative Staff
the data user to fill up
PDPB
the Client Satisfaction
Measurement Survey
(either online or paper-
based) and proceed to
step 2.
2. Accomplish the 2. Receive the accomplished None 5 Minutes Technical/
Client Satisfaction Client Satisfaction (walk-in) Administrative Staff
Measurement Measurement Survey PDPB-PMD
Survey (either online or paper- As soon as
based) the clients
accompli-
shed the
form
(Email)
Total None 1 to 3 Days8

8
One (1) day if the request is for single data or up to three (3) days if request is for multiple data to include
data processing time

111
PROGRAM MANAGEMENT BUREAU
(PMB)

FRONTLINE (EXTERNAL) SERVICES

112
1. Implementation of the Assistance to Individuals In Crisis
Situation Program for Individual Clients Transacting within the
DSWD Offices (CIU/CIS/SWAD OFFICES)
AICS serves as a social safety net or stop-gap measure to support the recovery of
individuals and families identified to be suffering from any adversity or crisis
through the provision of financial assistance, psychosocial intervention, and
referral services that will enable the clients to meet their basic needs in the form of
food, transportation, medical, educational, material, funeral, and cash assistance
for other support services, among others.

The provision of psychosocial support, including psychological first aid, and

counseling, as well as financial assistance to disadvantaged and marginalized
sectors, are part of the social protection services of the Department. These
protective services aim to help individuals and families to cope with the present
difficult situation they are experiencing, such as illness, death, loss of job, or source
of income. In order to effectively and efficiently respond to existing and emerging
crisis situations among vulnerable sectors, a Citizens Charter was crafted to
provide a comprehensive guide on the provision of the aforementioned assistance.
.

Office or Division: Crisis Intervention Division

Classification: Simple

Type of Transaction: G2C- Government to Citizen

Who may avail: Indigent, marginalized, and vulnerable/disadvantaged
individuals and families or are otherwise in crisis situation
based on the assessment of the Social Worker
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
One (1) valid identification Preferably issued by any government agencies such as
card of the client/ person but not limited to:
to be interviewed; ● Philippine Statistics Authority (PhilSys ID)
(2 Photo copy) ● Social Security System/Government Service
Insurance System (UMID ID, SSS/GSIS ID)
● Philhealth (Philhealth ID)
● Land Transportation Office (Driver’s License)
● Professional Regulation Commission (PRC ID)
● Overseas Workers Welfare Administration (OWWA
ID)
● Department of Labor and Employment (iDOLE)
● Pag-IBIG Fund (PAG-IBIG ID)

113
 ● Commission on Election (Voter’s ID or Voter’s
Certification)
● Post Office (Postal ID)
● Department of Foreign Affairs (Philippine Passport)
● National Bureau of Investigation (NBI Clearance)
● Department of Social Welfare and Development
(4Ps ID)
● Local Government Unit
● PWD ID
● Solo Parent ID
● City/Municipal ID
● Barangay ID
● Office of Senior Citizen Affairs (OSCA ID)

● Police Clearance
● or any ID preferably with validity date, and picture
and signature of the client.

Signed Authorization Beneficiary of Assistance except for those who do not have
Letter (if applicable) the capacity to act or below 18 years old

TRANSPORTATION ASSISTANCE

Police Station - Police Blotter

1. Other supporting Hospitals/clinic - medical abstract
document/s such Court- court order/subpoena
as but are not Social worker-justification
limited to,
justification of the
social worker,
medical certificate,
death certificate,
and/or court
order/subpoena
(1 Photocopy)

MEDICAL ASSISTANCE FOR HOSPITAL BILL

Medical records of the Hospital/Clinic or the Attending

1. Medical Physician
Certificate/Clinical
Abstract/Discharge
Summary/Alagang Pinoy
Tagubilin Form with
Diagnosis with complete

114
name, license number
and signature of the
Physician issued within
three months (Original /
Certified true copy)

Billing Office of the hospital

0. Hospital bill /
Statement of Account
(outstanding balance)
with name and signature
of billing clerk.
(Original / Certified true
copy)

Registered Social Worker in public or private practice.

0. Social Case Study ● DSWD
Report/ Case Summary. ● LSWDO
● NGO
● Medical Social Service
MEDICAL ASSISTANCE FOR MEDICINE/ ASSISTIVE DEVICE

Medical records of the Hospital/Clinic or the Attending

1.Medical Physician
Certificate/Clinical
Abstract/Discharge
Summary/Alagang Pinoy
Tagubilin Form with
Diagnosis with complete
name, license number
and signature of the
Physician issued within
three months (Original /
Certified true copy)

Attending Physician from a hospital/clinic.

0. Prescription with
date of issuance,
complete name, license
number and signature of
the Physician issued
within three months.
(1 Photo copy)

115
 Registered Social Worker in public or private practice.
0. Social Case Study ● DSWD
Report/ Case Summary. ● LSWDO
● NGO
● Medical Social Service
MEDICAL ASSISTANCE FOR LABORATORY

Attending Physician or from Medical Records of the

1. Medical hospital/clinic.
Certificate/Clinical
Abstract/Discharge
Summary/Alagang Pinoy
Tagubilin Form with
Diagnosis with complete
name, license number
and signature of the
Physician issued within
three months (Original /
Certified true copy)

Attending Physician from a hospital/clinic

0. Laboratory
Requests with name,
license number, and
signature of the Physician

Registered Social Worker in public or private practice.

0. Social Case Study ● DSWD
Report/ Case Summary. ● LSWDO
● NGO
● Medical Social Service
FUNERAL ASSISTANCE FOR FUNERAL BILL

City/Municipal Hall (Civil Registry Office), Hospital, Funeral

1. Death Certificate/ Parlor, Tribal Chieftain or Imam
Certification from the
Tribal Chieftain (Original /
certified true copy

116
 Authorized staff of the Funeral Parlor/ Memorial Chapel
0. Promissory
Note/Certificate of
Balance
(1 Photo copy)

Authorized staff of the Funeral Parlor/ Memorial Chapel

0. Funeral Contract

FUNERAL ASSISTANCE FOR TRANSFER OF CADAVER

City/Municipal Hall (Civil Registry Office), hospital, funeral

1. Death Certificate/ parlor, tribal chieftain or Imam.
Certification from the
Tribal Chieftain
(Original/certified true
copy)

City/Municipal Hall
0. Transfer Permit
(1 Photo copy)

EDUCATIONAL ASSISTANCE

1. Validated School School

ID and Valid I.D
(2 Photo copy)

0. School Registrar or Concerned Office

a. Enrolment Assessment
Form; or
b. Certificate of Enrolment
or Registration; or
c. Statement of Account
(Original / Certified true
copy)

FOOD ASSISTANCE FOR INDIVIDUAL AND FAMILIES ENDORSED IN GROUPS

1. Project proposal Local Government Unit

0. Barangay Barangay Hall where the client is presently residing

Certificate or Residency

117
or Certificate of Indigency
or Certificate that the
client is in need of
assistance may be
required
CASH ASSISTANCE FOR OTHER SUPPORT SERVICES

Depending on the
circumstances:

. For Fire Victims:

Police Report/ Bureau of Bureau of Fire/PNP
Fire Protection Report
from the Bureau of Fire

b. For Distressed
OFs: Passport, Overseas Workers Welfare Administration/Department of
Travel Document/s, Migrant Workers/ Barangay
certification from
OWWA or the
Barangay
Local Social Welfare and Development Office or other
c. For Rescued social welfare agencies
Client: Certification
from a social
worker or Case
manager from
rescued clients. Local Social Welfare and Development Office or other
social welfare agencies
d. For victims of
Online Sexual
Exploitation:
Police Blotter and
social worker’s
certification for the
victims of online Police Station –Police Blotter
sexual exploitation Hospital/Clinic - Medical Certificate signed by the
of children Registered Physician

e. For Locally
stranded
individuals

118
 (LSI): LSI without
valid IDs, the
Medical Certificate
or the Travel
Authority issued by
the Philippine
National Police will
suffice and be
accepted to prove
his/her identity.
(1 Photo copy)
For all other incidents:
● Barangay Hall where the client is presently
Barangay Certificate of residing
Residency or Certificate
● Police Station
of Indigency or Certificate
of the Client is in Need of ● AFP or PNP
Assistance as well as
other documents from ● Office of Civil Registry
legal
authorities/regulating ● Certificate from the LDRMO; or
agencies, as may be ● Local Government Unit
applicable such as but not
limited to Police ● Hospital or Clinic signed by Licensed Physician
Report/Blotter, Spot
report from the AFP or
PNP, Joint AFP-PNP
Intelligence Committee
(JAPIC) certificate,
Certification of death,
Disaster Assistance
Family Access Card
(DAFAC); Medico-legal
certification
(Original / Certified true
copy)

MATERIAL ASSISTANCE

1. General Intake DSWD CIU/CIS/SWAD

Sheet

2. Material Assistance
Distribution Sheet DSWD CIU/CIS/SWAD

ON-SITE TRANSACTION

119
 FEES PROCESSING PERSON
CLIENT STEPS AGENCY TO TIME RESPONSIBLE
ACTIONS PAID

1 1.1 Secure a 1.1.1 Provide Client None 10 Minutes DSWD Personnel

queuing with queuing (Administrative
number. number. Staff)

1.2 Present 1.2.1 DSWD None 20 Minutes DSWD Personnel

pertinent personnel will check
Document the validity, and
completeness of
required documents
presented by the
client.

1.2.2 Check the None 20 Minutes DSWD Personnel

client’s record to the
Crisis Intervention
Monitoring System
(CrIMS)

1.2.3 If documents None 10 Minutes DSWD Personnel

are complete and
valid, and right
frequency of
availment, the client
will be advised to
proceed to step 2
and submit
documents
pertinent to their
request. If not, the
client will be advise
to comply with the
needed documents
or be rescheduled
to the date wherein
the proper
frequency of
availment will be
met

120
2 Submit 2.1 The DSWD None 40 Minutes SWO
pertinent Social Welfare
documents for Officer (SWO) shall
Interview and interview, assess
Assessment the documentary
requirements
presented, and Fill
out the information
in the General
Intake Sheet (GIS)
and the Certificate
of Eligibility (CE).

2.2 The DSWD None 40 Minutes SWO

Social Welfare
Officer (SWO) shall
determine the
eligibility of the
client to receive
assistance, and
recommend the
appropriate
assistance.

If found to be
ineligible for the
services under the
program, the client
will be formally
informed of the
reason of
ineligibility and
henceforth be
declined and
provided with a
letter of
disqualification to
receive assistance.

Advise the client to None 40 Minutes SWO

Proceed to Step 3
and wait to be called
for the release of
assistance.

121
 Forward the Client’s None 40 Minutes Authorized
Document to the official/s
Authorized
Approving Officer.

Approve the Social None 40 Minutes Authorized

Worker’s Approving Officer
recommendation if
found reasonable
and with complete
and valid
documents.

Scan the client’s None 30 Minutes DSWD Personnel

approved
documents for filing,
and forward to Step
3 for releasing of
assistance.

3 Receive Check the Client’s None 15 Minutes SDO/RDO/DSWD

Assistance Identity personnel

Release the None 15 Minutes SDO/RDO/DSWD

Assistance. personnel

4
Fill out client Receive the client None 20 Minutes Administrative
satisfaction satisfaction survey personnel
measurement
survey
None
TOTAL 5 Hour, 40
Minutes for

122
 Cash Out
Right9

1 Day or 24
Hours for
Guarantee
Letter10

2. Implementation of the Assistance to Individuals in Crisis

Situation Program for Clients Tagged as Group of Individuals
AICS serves as a social safety net or stop-gap measure to support the recovery of
individuals and families identified to be suffering from any adversity or crisis
through the provision of financial assistance, psychosocial intervention, and
referral services that will enable the clients to meet their basic needs in the form of
food, transportation, medical, educational, material, funeral, and cash assistance
for other support services, among others.
The provision of psychosocial support, including psychological first aid, and
counseling, as well as financial assistance to disadvantaged and marginalized
sectors, are part of the social protection services of the Department. These
protective services aim to help individuals and families to cope with the present
difficult situation they are experiencing, such as illness, death, loss of job, or source
of income. In order to effectively and efficiently respond to existing and emerging
crisis situations among vulnerable sectors, a Citizens Charter was crafted to
provide a comprehensive guide on the provision of the aforementioned assistance.

Office or Division: Crisis Intervention Division

Classification: Simple

Type of Transaction: G2C- Government to Citizen

Who may avail: Indigent, marginalized, and vulnerable/disadvantaged
individuals and families or are otherwise in crisis situation
based on the assessment of the Social Worker
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
One (1) valid identification Preferably issued by any government agencies such as
card of the client/ person but not limited to:
to be interviewed; ● Philippine Statistics Authority (PhilSys ID)
(2 Photo copy) ● Social Security System/Government Service
Insurance System (UMID ID, SSS/GSIS ID)

9
Time may vary depending on the influx of clients, technical, and other circumstances outside the control
of the Department.
10
Time may vary depending on the influx of clients, technical, and other circumstances outside the
control of the Department.

123
 ● Philhealth (Philhealth ID)
● Land Transportation Office (Driver’s License)
● Professional Regulation Commission (PRC ID)
● Overseas Workers Welfare Administration (OWWA
ID)
● Department of Labor and Employment (iDOLE)
● Pag-IBIG Fund (PAG-IBIG ID)
● Commission on Election (Voter’s ID or Voter’s
Certification)
● Post Office (Postal ID)
● Department of Foreign Affairs (Philippine Passport)
● National Bureau of Investigation (NBI Clearance)
● Department of Social Welfare and Development
(4Ps ID)
● Local Government Unit
● PWD ID
● Solo Parent ID
● City/Municipal ID
● Barangay ID
● Office of Senior Citizen Affairs (OSCA ID)
● Police Clearance
● or any ID preferably with validity date, and picture
and signature of the client.

Signed Authorization Beneficiary of Assistance except for those who do not have
Letter (if applicable) the capacity to act or below 18 years old

TRANSPORTATION ASSISTANCE

Other supporting document/s Police Station - Police Blotter

such as but are not limited to,
justification of the social
Hospitals/clinic - medical abstract
worker, medical certificate, Court- court order/subpoena
death certificate, and/or court Social worker-justification
order/subpoena
(1 Photocopy)

MEDICAL ASSISTANCE FOR HOSPITAL BILL

1. Medical Medical records of the Hospital/Clinic or the Attending

Certificate/Clinical Physician
Abstract/Discharge
Summary/Alagang Pinoy
Tagubilin Form with
Diagnosis with complete
name, license number

124
and signature of the
Physician issued within
three months (Original /
Certified true copy)

2. Hospital bill / Billing Office of the hospital

Statement of Account
(outstanding balance)
with name and
signature of billing
clerk.
(Original / Certified true
copy)

3. Social Case Study Registered Social Worker in public or private practice.

Report/ Case ● DSWD
Summary. ● LSWDO
● NGO
● Medical Social Service
MEDICAL ASSISTANCE FOR MEDICINE/ ASSISTIVE DEVICE

1.Medical Medical records of the Hospital/Clinic or the Attending

Certificate/Clinical Physician
Abstract/Discharge
Summary/Alagang Pinoy
Tagubilin Form with
Diagnosis with complete
name, license number
and signature of the
Physician issued within
three months (Original /
Certified true copy)

Attending Physician from a hospital/clinic.

2. Prescription with date
of issuance, complete
name, license
number and
signature of the
Physician issued
within three months.
(1 Photo copy)

125
 Registered Social Worker in public or private practice.
3. Social Case Study ● DSWD
Report/ Case ● LSWDO
Summary. ● NGO
● Medical Social Service
MEDICAL ASSISTANCE FOR LABORATORY

Attending Physician or from Medical Records of the

1. Medical hospital/clinic.
Certificate/Clinical
Abstract/Discharge
Summary/Alagang
Pinoy Tagubilin Form
with Diagnosis with
complete name,
license number and
signature of the
Physician issued
within three months
(Original / Certified
true copy)

Attending Physician from a hospital/clinic

2. Laboratory Requests
with name, license
number, and
signature of the
Physician

Registered Social Worker in public or private practice.

3. Social Case Study● DSWD
Report/ Case ● LSWDO
Summary. ● NGO
● Medical Social Service
FUNERAL ASSISTANCE FOR FUNERAL BILL

1. Death Certificate/ City/Municipal Hall (Civil Registry Office), Hospital, Funeral

Certification from the Parlor, Tribal Chieftain or Imam
Tribal Chieftain
(Original / certified
true copy

Authorized staff of the Funeral Parlor/ Memorial Chapel

126
2. Promissory
Note/Certificate of
Balance
(1 Photo copy)

3. Funeral Contract Authorized staff of the Funeral Parlor/ Memorial Chapel

FUNERAL ASSISTANCE FOR TRANSFER OF CADAVER

1. Death Certificate/ City/Municipal Hall (Civil Registry Office), hospital, funeral

Certification from the parlor, tribal chieftain or Imam.
Tribal Chieftain
(Original/certified true
copy)

2. Transfer Permit City/Municipal Hall

(1 Photo copy)

EDUCATIONAL ASSISTANCE

1. Validated School ID School

and Valid I.D
(2 Photo copy)

2. School Registrar or Concerned Office

a. Enrolment
Assessment Form;
or
b. Certificate of
Enrolment or
Registration; or
c. Statement of
Account
(Original / Certified true
copy)

FOOD ASSISTANCE FOR INDIVIDUAL AND FAMILIES ENDORSED IN GROUPS

1. Project proposal Local Government Unit

2. Barangay Certificate Barangay Hall where the client is presently residing

or Residency or
Certificate of
Indigency or

127
 Certificate that the
client is in need of
assistance may be
required
CASH ASSISTANCE FOR OTHER SUPPORT SERVICES

Depending on the
circumstances:

a. For Fire Victims: Bureau of Fire/PNP

Police Report/ Bureau of
Fire Protection Report
from the Bureau of Fire

c. For Distressed
OFs: Passport, Overseas Workers Welfare Administration/Department of
Travel Document/s, Migrant Workers/ Barangay
certification from
OWWA or the
Barangay

d. For Rescued
Client: Certification Local Social Welfare and Development Office or other
from a social social welfare agencies
worker or Case
manager from
rescued clients.

e. For victims of
Online Sexual Local Social Welfare and Development Office or other
Exploitation: social welfare agencies
Police Blotter and
social worker’s
certification for the
victims of online
sexual exploitation
of children

f. For Locally
stranded
Police Station –Police Blotter
individuals
(LSI): LSI without

128
 valid IDs, the Hospital/Clinic - Medical Certificate signed by the
Medical Certificate Registered Physician
or the Travel
Authority issued by
the Philippine
National Police will
suffice and be
accepted to prove
his/her identity.
(1 Photo copy)
For all other incidents: ● Barangay Hall where the client is presently
residing
Barangay Certificate of ● Police Station
Residency or Certificate ● AFP or PNP
of Indigency or Certificate ● Office of Civil Registry
of the Client is in Need of ● Certificate from the LDRMO; or
Assistance as well as ● Local Government Unit
other documents from ● Hospital or Clinic signed by Licensed Physician
legal
authorities/regulating
agencies, as may be
applicable such as but not
limited to Police
Report/Blotter, Spot
report from the AFP or
PNP, Joint AFP-PNP
Intelligence Committee
(JAPIC) certificate,
Certification of death,
Disaster Assistance
Family Access Card
(DAFAC); Medico-legal
certification
(Original / Certified true
copy)

MATERIAL ASSISTANCE

1. General Intake Sheet DSWD CIU/CIS/SWAD

2. Material Assistance
Distribution Sheet DSWD CIU/CIS/SWAD

OFF-SITE TRANSACTION

129
 FEES PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO TIME RESPONSIBLE
PAID

PRE-OFFSITE PREPARATION - Complex

1 1.1 Submit 1.1.1 Receive Project None 5 Minutes Administrative

Project Proposal (Excluding Staff
Proposal Queuing Time)

1.1.2 Assess and None 3 Hour Social Welfare

review the received (Excluding Officer
Project proposal. Queuing Time)

If found in order, the

project proposal is
recommended for the
approval of the
Secretary or his duly
authorized official/
representative for CO
and FOs. If not, the
project proposal is
sent back to the
requesting party for
compliance

1.1.3 Forward the None 5 minutes Administrative

recommendation for (Excluding Staff
the approval of the Queuing Time)
project proposal to
the Secretary

1.1.4 Approve the None 5 Minutes DSWD Secretary

recommendation for (Excluding
the approval of Queuing Time)
project proposal

1.1.5 Forward the None 20 Minutes Administrative

Approved project (Excluding Staff
proposal to the Crisis Queuing Time)
Intervention
Division/Section

130
 1.1.5 Endorse the None 3 Hours Administrative
Approved project (Excluding Staff
proposal to the Queuing Time) Social Welfare
Authorized Social Officer
Welfare Officer

1.1.6 Cross-match None 3 Hours Administrative

the submitted list of (Excluding Staff
beneficiaries to the Queuing Time)
DSWD existing
program monitoring
system.

1.1.7 Inform the 3 Hours Social Welfare

group about the (Excluding Officer
documentary Queuing Time)
requirements needed
and the schedule of
the payout

OFF-SITE TRANSACTION

1 1.1 Present 1.1.1 The assigned None 5 Minutes Administrative

Pertinent personnel shall check (Excluding Staff
Documents the validity Queuing Time)
and completeness of
the required
documents presented
by the client.

If the client submits

missing documents,
the SWO will advise
the client to comply
with relevant
documents before
proceeding to the
next step.

131
 2 2.1 Submit 2.1.1 Filling out the None 15 Minutes SWO
pertinent identifying (Excluding
documents information of the Queuing Time)
for Interview client in the GIS;
and
Assessment
2.1.2 The SWO to None 15 Minutes SWO
conduct an interview (Excluding
and assessment and Queuing Time)
establish the eligibility
of the client and
complete the filling
out of the GIS and
CE. .

3.1.1 Check the SDO/RDO/DSWD

5 5.1 Receive Client’s Identity None 2 Minutes personnel
Assistance (Excluding
Queuing Time)

3.1.2 Release the SDO/RDO/DSWD

Assistance. None 3 Minute personnel
(Excluding
Queuing Time)

TOTAL None 13 Hours, 10

Minutes for
Cash Out
Right11

1 Day or 24
Hours for
Guarantee
Letter12

3. Facilitation of Referral on Children in Need of Special Protection

(CNSP) to Field Offices and Other Intermediaries

11
Time may vary depending on the influx of clients, technical, and other circumstances outside the
control of the Department.
12
Time may vary depending on the influx of clients, technical, and other circumstances outside the
control of the Department.

132
Children in Need of Special Protection (CNSP) refer to all persons below 18 years
of age, or those 18 years old and over but are unable to take care of themselves
because of physical or mental disability condition; who are vulnerable to or are
victims of abuse, neglect, exploitation, cruelty, discrimination, and violence (armed
conflict, domestic violence and other analogous conditions prejudicial to their
development) per Memorandum Circular No. 29, series of 2005.

Office or Division: Sectoral Programs Division

Classification: Highly Technical
Type of G2G – Government to Government
Transaction:
Who may avail: OBSUs/ Field Office/Other intermediaries
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
The request of Technical Assistance signed Field Offices
by the Regional Director
FEES
PERSON
CLIENT TO PROCESSIN
AGENCY ACTIONS RESPONSIBL
STEPS BE G TIME
E
PAID
1. Endorseme 1. CNSP cases may be None 1 day PMB Focal
nt and/or received by the Focal Person for
receipt of Person through walk-in, CNSP
the CNSP email, phone-in inquiries,
cases to the and endorsed referrals
PMB. from the EXECOM/MAN-
COM, other personnel,
and inter-agency.

2. Received CNSP cases or

referrals are logged in the
EDTMS.
3. Focal Person conducts
an initial interview and None 5 minutes PMB Incoming
assesses the needs of Administrative
walk-in clients, phone-in staff.
and email inquiries, and
endorsed referrals from None 15-30 PMB Focal
the EXECOM/MAN-COM minutes Person for
and inter-agency. CNSP

If no referral letter is
needed:

1. Focal person
provides information

133
 relative to the
inquiry/ies of the
client/s.

2. Focal Person
requests the client to
respond / fill-up the
Client Satisfaction
Measurement Survey None PMB Focal
(CSMS). 25 minutes Person for
CNSP
3. Accomplished CSMS
is submitted to the
CSMS Focal Person
for consolidation.
None PMB Focal
If a referral letter is 10 minutes Person for
needed: CNSP and
Client
1. Focal person drafts
referral letter to the
concerned Field
Office/s and other
intermediaries, and
response letter to the
referring agency. None PMB CSMS
10 minutes Focal Person
2. Focal person
conducts initial
coordination with the
concerned Field
Office/s and other
intermediaries (if
necessary).

If referral letter
needs revision:
None PMB Focal
3. Focal Person 1 day Person for
enhances/revise the CNSP
referral to FO and
response letter to the
referring agency
based on the
comments/inputs
received.

134
4. Division Chief
approves the referral
to FO and response
letter to the referring None PMB Focal
agency. 20 minutes Person for
CNSP
5. Bureau Director (BD)
approves the referral
letter and response
letter to the referring
agency.

If necessary, CNSP
Focal Person further
revises documents
and carries out other
instructions.

6. Log the document

number of the None PMB Focal
referral and 30 minutes Person for
response letter in the CNSP
DTS.

7. Send through email

an advance copy of
the referral to FO.

8. Endorse to Records
Unit / Section.

9. Transmits the
approved referral None PMB –
and response letter ½ day Sectoral
to the FO and Programs
referring agency. Division Chief

10. CNSP Focal Person

monitors status of
referral to the 1 day
concerned FO.
None PMB Bureau
11. The Field Office Director
concerned provides
feedback on the

135
 referred case
through official
correspondence/me
mo.

12. CNSP Focal PMB Focal

acknowledges Person for
Feedback Report CNSP
from concerned FO
and inputs in
database.

1 day

None PMB Outgoing

Administrative
Staff

None

None
20 minutes

None DSWD CO
Records
Officer

1-15 days

None

136
 1-15 days PMB Focal
upon receipt Person for
CNSP

None

1 day FO Focal
Person for
CNSP / FO
concerned

None

PMB Focal
Person for
CNSP

TOTAL NONE 20 & ½ days

and 2 hours
& 30
minutes

4. Securing Travel Clearance for Minors Traveling Abroad

Travel Clearance is a document issued by the Department of Social Welfare and
Development for a minor who is below 18 years old, who wants to travel abroad
alone, without any of his or her parent or legal guardian

Office or Division: DSWD Field Offices

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Filipino Minors Travelling Abroad
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Issuance of Travel Clearance Certificate

137
A. For Minors Traveling Alone to a Foreign Country for the First Time
1. Duly accomplished Application DSWD Field Offices or at download form at
Form www.dswd.gov.ph
2. LSWDO/SWAD Social Worker’s Local Social Welfare and Development Office
assessment, when necessary where the minor resides
3. PSA issued Birth Certificate of Philippine Statistics Authority (PSA)
Minor
4. One (1) Photocopy of PSA issued Philippine Statistics Authority (PSA); Court who
Marriage Contract of minor’s handled the Legal Guardianship petition;
parents/ Copy of Court issued Shariah Court or Religious Leader
Legal Guardianship/ Tallaq or
Fasakh Certification from the
Shariah Court or any Muslim Bgy or
religious leader.
PSA issued CENOMAR for
illegitimate minors on SECPA;

5. Notarized Affidavit of Consent or Law Office and Notarized at the place where the
Written Consent of both parents/ minor resides/ Philippine Embassy (if minors
legal guardian/solo parent, parent/s are abroad)
whichever is applicable. Photocopy
of valid passport and valid visa or
valid ID issued abroad, if parents
are working abroad.
6. Two (2) original colored passport Applicant
size photos of the minor (in White,
Red or Blue Background) taken
within the last 6 months. No
scanned picture is allowed.
7. Affidavit of Support and Certified Applicant
copy of evidence to show financial
capability of sponsor e.g Certificate
of Employment, Latest Income Tax
Return, Bank Statement, etc)

8. Certified True Copy of the Death Applicant

Certificate (for deceased parent/s)
on SECPA;
9. Unaccompanied Minor Certificate Airline Company where ticket is obtained
from the Airlines
10. Waiver from the parents releasing Applicant
DSWD from any
liability/responsibility in case of
untoward incident during the travel
of the child.
For Succeeding Travel of Unaccompanied minor or Traveling ALONE

138
 1. Duly accomplished Application DSWD Field Office/ DSWD website:
Form www.dswd.gov.ph
2. Notarized Affidavit or Written Law Office and Notarized at the applicants
Consent of both parents, the Solo place of residence
parent and the legal guardian,
whichever is applicable, with copy
of valid ID with signature
3. Original copy of the previous Travel Applicant
Clearance issued
4. Two (2) colored passport size
pictures of the minor (in white, red
or blue background) taken within
the last 6 months. No scanned
pictures will be accepted.
5. Unaccompanied Minor Certificate Airline Company
from the Airline
6. Waiver from the parents releasing Applicant
DSWD from any liability in case of
untoward incident during the travel
of the child.
Minor Travelling for the FIRST TIME with persons other than the Parents or Legal
Guardian
1. Duly accomplished Application DSWD Field Office/ DSWD website:
Form www.dswd.gov.ph

2. Copy of the PSA issued birth Philippine Statistics Authority (PSA)

certificate of the minor
3. Notarized affidavit or written Applicant
consent of both parents or solo
parent or legal guardian, attached
with valid identification card with
specimen signature.
4. Copy of Marriage Certificate of PSA, Local Social Welfare and Development
minors parents (SECPA), Solo Office (for the Solo Parents ID); Family Court.
Parent ID, for Solo Parents, Court
Decree of Separation, Annulment
or Divorce, for illegitimate minors,
CENOMAR from PSA; in case of
deceased parent/s, copy of the
Death Certificate.
5. Two (2) colored passport size Applicant
pictures of the minor (in white, red
or blue background) taken within
the last 6 months. No scanned
pictures will be accepted.

139
 6. Photocopy of the passport of the Minor’s travelling companion
traveling companion.
Minors Traveling subsequently with a Person Other than the Parents of Legal
Guardian
1. Duly accomplished Application DSWD Field Office/ DSWD website:
Form www.dswd.gov.ph
2. Original copy of the Travel Applicant
Clearance previously issued by the
DSWD Field Office;
3. Notarized Affidavit of Consent from Applicant
biological parent/s, legal guardian
authorizing a particular person to
accompany the child in his/her
travel abroad, with a copy of the
valid identification card with
specimen signature.
4. Two (2) original colored passport Applicant
size photos of the minor taken
within the last six (6) months. No
scanned pictures will be accepted;
5. Photocopy of the Passport of the Minor’s traveling companion
traveling companion.
Additional Requirements for Minors Under Special Circumstances:

For Filipino Minors Migrating to Another Country

1. Visa Petition Approval Applicant
For Minors Studying Abroad
1. Acceptance or Certificate of Applicant
Enrollment or Registration from
the School where the minor is to
be enrolled.
For Minors who will attend Conference, Study Tours, Competition, Student Exchange
Program, Summer Camp, Pilgrimage, World Youth Day and Other Related Activities:
1. Certification from Sponsoring Sponsor Organization
Organization
2. Affidavit of Undertaking of Sports Agency
Companion indicating safety
measures undertaken by the
Sports Agency
3. Signed Invitation from the Sponsoring Organization
Sponsoring Agency/Organization
abroad with itinerary of travel and
list of participants and duration of
the activity/travel
Minors going Abroad for Medical Purposes
1. Medical Abstract of the Minor Attending Physician

140
 2. Recommendation from the
Attending Physician that such
medical procedure is not available
in the country
3. Letter from the Sponsor Sponsor
Minors going Abroad for Inter-Country Adoption
1. Placement Authority issued by Inter-Country Adoption Board (ICAB)
ICAB
2. Authority to Escort issued by ICAB Inter-Country Adoption Board (ICAB)
Minors under Foster Care
1. Notarized Affidavit of Undertaking Foster Parent
by the Foster Parents
2. Notarized Affidavit of Consent DSWD Regional Director
from the Regional Director or
Authorized Representative
3. Photocopy of Foster Placement Applicant
Authority
4. Photocopy of Foster Care License Applicant
of the Family
5. DSWD Certification of the DSWD
CDCLAA Except those under
Kinship Care
6. Return Ticket Applicant
Minors Under Legal Guardianship
1. Certified True Copy of the Court Court
Order on Legal Guardianship
For Minors whose parents are Seafarers
1. Certification from the Manning Applicant
Agency attesting to the parents
employment
2. Photocopy of Seaman’s Book of
Parent/s
For Minors with alleged missing parent/s
1.Social Case Study Report from the Local Social Welfare and Development Office
LSWDO where the alleged
missing parent’s last known
address
2. Blotter Report from either local Local Police or Barangay of the alleged missing
police or Barangay Certification parent/s last known address
from the Locality of the last known
address of the alleged missing
parent
3. One (1) returned registered mail to Applicant
the last known address of the
alleged missing parent/s known
address.

141
Within the Day Transaction

CLIENT STEPS AGENCY FEES PROCESSI PERSON

ACTIONS TO BE NG TIME RESPONSIBLE
PAID
1. Registration 1.1 Issuance of None 5 minutes Officer of the Day
Service Sequence
Number
1.2 Encoding of the
client’s information
in online
Spreadsheet
1.3 Issuance of the
Client Satisfaction
Survey Form (CSS
Form
2. Submission of 2.1 Receives Filled None 5 minutes Social Worker
Application and Up Application
Documentary Form and
Requirements Documentary
requirements
presented by the
Client.
3. Screening of 3.1 Social Worker None 5 minutes Social Worker
Application Form will check the
and documentary presented
requirements documentary
requirements are
complete. If not, the
client will be asked
to comply. If
Complete, proceed
to the next Step.

4. 4.1 Social Worker None 20 minutes Social Worker

Interview/Assessm interviews and
ent* conducts
assessment of the
application;
None
4.2 Recommends for
the approval or
disapproval of the
application to the
Signing Authority.

142
 4.3 None Supervisor/OIC
Approves/Disappro
ves the application
5 Minutes Social Worker
4.3.1 If Approved,
proceed to step 6
5 Minutes Social Worker
4.3.2 If
Disapproved,
Counseling and
Explanation of
reason for
disapproval of None 10 Minutes Social Worker
application

4.4 Notify the DFA, Social Worker/Admin

BI PMB, Staff
DSWD-CO.

If Exempted,
Prepares the
Certificate of
Exemption for
Approval of the
Regional Director
5. Payment of: 5.1 Issues Order of Php300. 3 minutes Cashier
Payment /Billing 00 for
Php 300.00 for 1 Statement 1year
year validity; validity;
Php600.00 for 2 5.2 Issues Official
years validity Receipt to the Php600.
Applicant on the 00 for 2
Payment Received years
validity
5.3 Issuance of Social Worker/Admin
Claim Stub Staff
schedule of release
(Minimum of 1-day
processing and
maximum of 3 days
processing)
6. Issuance of the 6.1 Encodes/Types None 10 Minutes Social
travel clearance the details of the Worker/Administrative
certificate/exempti applicant to the Staff
on certificate Travel Clearance
Certificate

143
 6.2 Signs/Approves None 5 Minutes Regional Director or
the Application or the Authorized
Certificate of Approved Signatory
Exemption for
Exempted
applicants
7. Receipt of the 7.1 Releases the None 5 Minutes Social Worker
Travel Clearance Travel Clearance Administrative Staff
Certificate and Certificate to the
Submission of the Applicant/ Certificate
Filled Up CSS of Exemption/
Form and Signs Receipt of the Filled
the Logbook for up CSS Form
the Received
Travel
Clearance/Certific
ate of Exemption
TOTAL P300- 1 hour and
600.00 19
minutes**
*Social Workers may require additional documents from the applicant as basis of
assessment whether or not the minor’s travel will not constitute trafficking, exploitation and
abuse.

**Processing time may vary per region but shall not exceed a maximum of three (3) days as
indicated in AO 12, series of 2017

5. Provision of Assistance to Solo Parent

Solo parents are those who are left alone with the responsibility of rearing their
children regardless of marital status and based on National Statistics Office (NSO)
data, there are about 14 million solo parents in the Philippines. The increasing
number of solo parents has led the national government to pass Republic Act
8972, or the Solo Parents’ Welfare Act of 2000, which was promulgated on
November 7, 2000. While being a solo parent can be difficult, the passage of RA
8972 has somehow made it rewarding.

RA 8972 was enacted to provide a comprehensive program of services for solo

parents and their children. This law covers fathers or mothers who raise their
children by themselves, either because of the death of ,a spouse, abandonment,
separation or even those who have children as a result of rape.

DSWD is mandated to protect and promote the welfare of the disadvantaged group
including the solo parents, provide technical assistance to partner stakeholders
(National Government, Local Government Unit, and Civil Society Organizations).
Any solo parent whose income in the place of domicile falls equal to or below the
poverty threshold as set by the NSCB and subject to the assessment of the duly

144
 appointed or designated social worker in the area shall be eligible for assistance:
Provided, however, that any solo parent whose income is above the poverty
threshold shall enjoy the benefits mentioned in Sections 16, 17, 18, 19, 20, 21 and
23 of these Rules.

Office or Division Sectoral Programs Division

Classification Simple
Type of Transaction G2C – Government to Citizen
Who may avail ELLIGIBLE SOLO PARENTS

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Requirement for AICS Assistance

Transportation Assistance
1. Valid Solo parent identification Local Government Unit
card of the client/ person to be
interviewed
2. Police Blotter/ Police Certification From the Police Station
(for victims of pickpockets, illegal
recruitment, etc.);
3. Barangay Certificate/ Certificate From the Barangay where the client is presently
of Residency residing.
MEDICAL ASSISTANCE FOR HOSPITAL BILL
1. Valid Solo parent identification Local Government Unit
card of the client/ person to be
interviewed
2. Medical Certificate/Clinical Attending Physician or from Medical Records of the
Abstract complete with name, hospital/clinic.
license number and signature of the
Physician issued within three
months (Original / Certified true
copy)
3. Hospital bill / Statement of Billing clerk of the hospital
Account (outstanding balance) with
name and signature
4. Social Case Study Report/ Case Licensed social worker from DSWD, Local Social
Summary Welfare and Development Office and Medical Social
Service
5. Barangay Certificate/ Certificate From the Barangay where the client is presently
of Residency residing.
MEDICAL ASSISTANCE FOR MEDICINE/ ASSISTIVE DEVICE
1. Medical Certificate/Clinical Attending Physician or from Medical Records of the
Abstract complete with name, hospital/clinic.
license number and signature of the
Physician issued within three

145
months (Original / Certified true
copy)
2. Prescription with date of Attending Physician from a hospital/clinic
issuance, complete name, license
number and signature of the
Physician issued within three
months.
3. Valid Solo parent identification Local Government Unit
card
4. Social Case Study Report/ Case Licensed social worker from DSWD, Local Social
Summary Welfare and Development Office and Medical Social
Service
5. Barangay Certificate/ Certificate From the Barangay where the client is presently
of Residency residing.
MEDICAL ASSISTANCE FOR LABORATORY REQUESTS
1. Valid Solo parent identification Local Government Unit
card of the client/ person to be
interviewed
2. Medical Certificate/Clinical Attending Physician or from Medical Records of the
Abstract complete with name, hospital/clinic.
license number and signature of the
Physician issued within three
months (Original / Certified true
copy)
3. Laboratory Requests with name, Attending Physician from a hospital/clinic
license number and signature of the
Physician
4. Social Case Study Report/ Case Licensed social worker from DSWD, Local Social
Summary Welfare and Development Office and Medical Social
Service
5. Barangay Certificate/ Certificate From the Barangay where the client is presently
of Residency residing.
BURIAL ASSISTANCE FOR FUNERAL BILL
1. Valid Solo parent identification Local Government Unit
card of the client/ person to be
interviewed
2. Registered Death Certificate/ City/Municipal Hall ( Civil Registry Office), hospital,
Certification from the Tribal Funeral Parlor or Tribal chieftain,
Chieftain (Original / certified true
copy)
3. Funeral Contract The authorized staff of the Funeral Parlor/ Memorial
Chapel
4. Barangay Certificate/ Certificate From the Barangay where the client is presently
of Residency residing.
BURIAL ASSISTANCE FOR TRANSFER OF CADAVER

146
1. Valid Solo parent identification Local Government Unit
card of the client/ person to be
interviewed
2. Registered Death Certificate/ City/Municipal Hall ( Civil Registry Office), hospital,
Certification from the Tribal Funeral Parlor or Tribal chieftain,
Chieftain (Original / certified true
copy)
3. Funeral Contract The authorized staff of the Funeral parlor/ Memorial
Chapel
4. Transfer Permit City/Municipal Hall, hospital, funeral Parlor or Tribal
chieftain,
5. Barangay certificate/ certificate of From the Barangay where the client is presently
Residency residing.
EDUCATIONAL ASSISTANCE
1. Validated School ID and Valid Registrar, Authorized staff from the school, Local
Solo parent I.D of the Government Unit
Parent/guardian
2. Enrolment Assessment Form or Registrar, Authorized staff from the school
Certificate of Enrolment or
Registration
3. Statement of Account for college Registrar officer, Authorized staff from the school
students, when available. This may
not available to State Universities
4. Barangay Certificate/Certificate From the Barangay where the client ID presently
of Residency or Certificate of residing
Indigency
FOOD ASSISTANCE FOR INDIVIDUAL AND FAMILIES ENDORSED IN GROUPS
1. Valid Solo parent identification Local Government Unit
card of the client/ person to be
interviewed
2. Project proposal and Food Local Government Unit / or Head of the residential care
distribution List(CRCF client) facility
3. Barangay certificate/ certificate of From the Barangay where the client is presently
Residency residing.
CASH ASSISTANCE FOR OTHER SUPPORT SERVICES
1. Validated School ID and Valid Registrar, Authorized staff from the school, Local
Solo parent ID of the Government Unit
Parent/guardian

2. Depending on the circumstances: Police Station, Bureau of Fire, Philippine Embassy /

For Fire Victims: Police Report/ Consulate, Social Worker from welfare agencies.
Bureau of Fire Protection Report
from the Bureau of Fire
For Distressed OFs: Passport,
Travel Document/s, certification
from OWWA or the Barangay

147
For Rescued Client: Certification
from a social worker or Case
manager from rescued clients.
For victims of Online Sexual
Exploitation: Police Blotter and
social worker’s certification for the
victims of online sexual exploitation
of children
For Locally stranded individuals
(LSI): LSI without valid IDs, the
Medical Certificate or the Travel
Authority issued by the Philippine
National Police will suffice and be
accepted to prove his/her identity.
For all other incidents: From the Barangay where the client is presently
3. Barangay Certificate of residing.
Residency or Certificate of
Indigency or Certificate of the Client
is in Need of Assistance as well as
other documents from legal
authorities/regulating agencies, as
may be applicable.

PROVISION OF PPE
1. Valid Solo parent identification Local Government Unit
card of the client/ person to be
interviewed
2. RT-PCR* Test Result, if
applicable;
*Reverse Transcription -
Polymerase Chain Reaction
CLIENT AGENCY ACTIONS FEES PROCESSING PERSON
STEPS TO TIME RESPONSIBLE
BE
PAID
1. Receipt of 1.1 Admin personnel will None 5 minutes Administrative Staff
application for direct the client to the
assistance of a solo parent focal
solo parent
1.2 If necessary, the
client will be provided
with a queueing number
2. Submit 2.1 Checking of the None 10 minutes CBSS Social Worker
required authenticity and
documents for completeness of
assistance presented documentary

148
 requirements, along with
the valid Solo Parent ID

● If clients have
incomplete
requirements,
give a list of
required
documents and
advise the client
to come back
upon completion
of requirements

2.2 If the requirements

are complete, the social
worker will interview the 10 minutes CBSS Social Worker
client utilizing the None
general intake sheet and
recommend assistance
based on the assessed
needs

Provision of Psychosocial support, AICS, and Supplemental Livelihood Program

2.3 Provision of None 30 minutes CBSS Social Worker
Psychosocial support-
The psychosocial
services for solo parents
are part of the
comprehensive program
for solo parents and their
children, to aid them in
their role performance of
being a solo parent.
2.3.1 If for AICS, solo None 10 minutes CBSS Social Worker
parent focal will facilitate and CIS/SWAD Social
referral to CIS or Worker
SWADT
2.3.2 If for SLP, Solo None CBSS Social Worker
parent focal will facilitate and SLP Focal Person
referral to SLP

149
TOTAL None 65 minutes

Referral for concerned LGU and other Agencies

● For all other
services of the
Department, the
social worker
further must refer
the client to the
bureau/office
implementing the
program that may
respond to the
client’s needs.
Endorsement to
the other national
government
agencies, partner
NGOs, CSOs,
residential care
facilities (for
protective
custody) and
others shall be
done if the
programs or
resources of the
DSWD could not
meet the client’s
needs.

2.6 If for referral to

concerned LGU or other
agencies, in favor of the
client who needs other
local services that
should be catered None 10 minutes CBSS Social Worker
thereby- The social
worker will prepare the
referral letter

● If necessary, the
social worker
handling the
case shall
prepare a case

150
 summary
indicating his/her
assessment and
recommendation,
and shall include
it in the referral
letter of the
client. In all
cases, the
FO/LSWDO shall
coordinate
accordingly to
ensure that the
referrals are
immediately and
properly acted
upon.
Coordination for
the after-care
and other social
welfare support
services for the
client shall
likewise be done
by the handling
social worker.

2.7 the referral letter will

be forwarded to the Unit
head for initial;

If approved, it will be
forwarded to the
Assistant Regional
Director (ARD) for initial
and will be forwarded to
the Regional Director
(RD) for approval.
2.8 Once approved, the None 10 minutes
referral letter will be
forwarded to the records
manager to transmit the
approved referral letter
to the concerned LGU or
other referring agency.
TOTAL NONE 85 minutes

151
6. Auxillary Social Services to Persons with Disabilities

As a part of Auxiliary Social Services and in support to the Magna Carta for
Persons with Disabilities the DSWD through our Field Offices provides
augmentation support under the Persons with Disability budget in assistive
devices, medical assistance, Educational assistance, Burial Assistance and
Livelihood Assistance for Persons with Disabilities specifically with those Physical
Disabilities, Visual Disability and Learners with Disabilities. In doing this, the
Department’s aim is to contribute to the Physical Restoration, self, and social
enhancement of Persons with Disabilities to attain more meaningful and
contributing members of society.
Office or Division: Field Office (Protective Services Division/Unit, Community
Based Services Unit/ Section
Classification: Simple/ Complex
Type of Transaction: G2C- Government to Citizen
Who may avail: Filipino Children and Persons with Disabilities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Provision of Assistive Devices
1.) Medical Certificate (Indicating the Attending Physician (Hospital, Clinic,
specific assistive devices needed) Barangay Health Worker)
2.) Barangay Certificate of Indigency Barangay Hall
3.) Social Case Study Report/ Case Local Government Unit or Medical Social
Summary Service
4.) 2x2 Picture or 1 whole body picture Client
5.) Request letter Client
*Provision of the assistance is still based on the record of availments of the client and assessment of Social Worker.
*Documents is still subject for verification and additional documents may be required depending on the case.
For Assistive Devices
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID
1. Persons with For walk-in clients None 2 Minutes FO Social
Disabilities or 1. Social Worker or Worker/ Person
Family members of Focal Person with Disability
Person with receives the client focal Person
Disability may Visit 1.2 Provide a list of None 2 minutes FO Social
the SWADT offices requirements Worker/ Person
or Field Offices with Disability
(Walk-in Clients) to focal Person
submit their 1.3 Social Worker/ None 5 minutes FO Social
Focal Person Worker/ Focal

152
complete conducts an Person, Person
requirements interview and with Disability
assessment of Client
Persons with
Disability needs
None 5 minutes FO Social
1.4 Social Worker/ Worker/ Focal
Focal person Person
decides with the
Person with
Disability/ family
member what
services can be None 5 minutes FO Social
provided Worker/ Focal
Person
1.5 Screening of
documents; If
documents are
complete, Social
Worker/ Focal
Person conducts an
assessment and
based on the
assessment,
decides with the None 20 minutes O Social
client what services Worker/ Focal
be provided. Person

1.6 Social Worker or

Focal Person to
prepare the general
intake sheet,
certificate of
eligibility, voucher
(service provider) for None 30 minutes Unit Head or
the approval of the Division Chief and
Budget Officer
division chief

1.7 For assistive device

and technology
available, PSU/ CBU/
CBSS Division Chief and
Budget Officer Unit Head or
recommend the None 3 days Division Chief and
provision of assistance Budget Officer

153
 1.7.a For assistive
devices and technology
not available

Release of the
assistive device
Note: If the assistive
device is available in the
FO, focal Person will
also prepare the gate
pass or Requisition and
Issue Slip for approval of
division chief
1.8 Log the None 5 minutes FO Focal
transaction in a Person or
distribution sheet Admin staff
signed by the Person with
receiving Disability client
person/client
1.9 Facilitate filling None 5 minutes FO Focal
out of client Person
satisfaction survey/ Person with
feedback Disability client/
family member
1.10 For assistive None 20 minutes Cash Unit
device and technology Within the day FO Social
available, releasing of for available Worker/ Focal
approved gate pass or
RIS
Person or
Admin Staff
5-7 working days
For assistive devices upon approval
and technology not depending on the
available, Persons with availability of the
Disability/ family assistive devices.
member/guardian will be
provided with a claiming
stub.

Total If available: None 1 hour and 39

minutes

If not available: 10 days and

79 minutes

For Medical, Educational, Burial Assistance, Livelihood Assistance

CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE
PAID

154
 1. Persons with For walk-in clients None 3-5 minutes FO Social
Disabilities or 1. Social Worker of Worker/ Person
Family members of the Program Focal with Disability
Person with Person receives and focal Person
Disability may Visit review the required
the SWADT offices documents.
or Field Offices
(Walk-in Clients) to 2. Interview and None 5 minutes FO Social
submit their assessment of Worker/ Person
complete Persons with with Disability
requirements Disability needs focal Person

3. The FO Focal Person/ None 5 minutes

Social Worker or FO Social
SWADT Social Worker
decides with the Person
Worker/ Person
with Disability/ family with Disability
member/ guardian what Focal Person
services can be
provided.
4. If For AICS, FO Social 10 minutes FO Social
Worker/ Focal Person to Worker/ Person
provide referral letter or
endorsement to CIS or
with Disability
SWADT Focal Person
And Division
chief
Total None 25 minutes

7. Case Management in Center and Residential Care Facility (Case

Management on the Provision of Center and Residential Care
Services)
Procedures in ensuring that clients receive all the services they need in a timely
and appropriate manner towards sustaining, enhancing, and restoring clients’ social
functioning.

Office or Division: Center Development Division

Classification: Highly Technical
Type of Transaction: G2G – Government to Government, G2C – Government to Citizen
Who may avail: Field Offices Center Facilities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Letter LGU/ other referring party

155
Social Case Study Report LGU/ other referring party
Medical Clearance Private/ Government Physician
Court Order (if any)
Barangay Clearance/ Certificate Local Barangay Office
Other pertinent documents per CRCF
manual
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
Pre-Admission Phase
1. Client submits 1. Conducts initial interview None 30 minutes Social Worker on
for initial with the client (either walk-in, duty
interview and outreached, referral from the
assessment Local Government Unit
(LGU), law enforcement
agency, hospital, court, and or
other Social Welfare
Agencies, individuals and
government or private
agencies), to determine
eligibility to receive services in
the CRCF.

Remarks: In new normal

situation/emerging infectious
diseases, the LGUs are
encouraged to refer clients in
group considering health and
safety protocols and use of
available isolation facility in
the RCF.

If upon assessment, the client

is eligible, the Social Worker
accomplish the Intake Sheet,
and the client/referring party
and the SW signs the
informed consent portion for
further data gathering
activities.

If client is not eligible, the

Social Worker refers the client
to other agency if his/her Within 5 days
needs are beyond the service
capacity of the CRCF.
(Endorsement should be
made depending on the Level
of Accreditation)

156
2. Attends pre- 2. Conduct of pre-admission None 2 hours Social Worker,
admission with referring party, client’s Referring Party,
conference family, and other center staff Parents or any
to discuss the problem of the available family
client in line with his/her members
admission to the facility

Remarks: In some cases, like

walk-in and emergency, pre-
admission conference cannot
be done, and therefore
admission conference comes
immediately once client is
assessed to be eligible for
services.
Total None 5 Days, 2 hours and 30 minutes
Admission Phase
Attend 1. Facilitates conduct of None 1 day Helping
admission admission conference, Team/Multidisciplinar
conference Contract Setting with referring y Team, Referring
party and orientation on the Party
general rules and polices of
the facility

The Social Worker

accomplish Admission Slip,
and requires referring party’s
signature. Client/resident of
legal age is required to affix Social Worker
his/her signature as an
expression of conformity.
Parent/relative of minor
client/resident should sign the
admission slip witnessed by
the referring party.
Client/Resident signing of
Data Privacy Consent or
Pahintulot Hinggil sa
Pagkalihim ng Datos’ is also
facilitated in compliance to
Data Privacy Act of 2012.

Orients client/resident about

the facility and on the existing
house rules and policies of the
facility, and introduces his/her
to the Helping Team/Multi-
disciplinary Team.

157
Submits self to 2. Conducts an inventory of None During the Houseparent
st
the inventory of the client’s belongings and Client’s 1 day
belongings records them. in the facility
Accepts set of 3. Provides the client with a None During the Houseparent
clothing and set of clothing, toiletries, Client’s 1st day
other provisions footwear, and the like based in the facility
to be provided. on standards as per AO 22
s.2005 and on the result of the
inventory of the client’s
belongings ((This is not
applicable to non-residential
facilities)
Submits self for 4. Refers or submits client for None During the Medical Officer,
examination physical examination and pre- client’s first day Nurse
natal check-up in case client in the facility
is pregnant.

5. Endorses the client to the None During the Social Worker,

Houseparent on duty, and client’s first day Houseparent
brief the latter on the client’s in the facility
disposition as well as the case
background to enable the
Houseparent to understand
the child’s behavior and
interact with his/her properly.
((This is not applicable to non-
residential facilities).)
Total None 1 day
Center-based Intervention Phase
1. Conducts further interviews None During the Social Worker
with the client to gather client’s 1st day in
additional relevant the facility
information on the problem
presented as a basis for
assessment and
recommendation.

2. Conducts initial None During the 2nd to Psychologist,

psychological assessment of 7th day of the Psychometrician
the client. Psychological client in the
assessment will only be facility. Outsourced service
administered to children who of a psychologist
are 5 years old and above. should there be no
resident
Psychologist/
Psychometrician in
the CRCFs.

158
 3. Gathers additional None During client’s Helping
nd rd
information from the client, 2 to 3 week of Team/Multidisciplinar
significant others and the in the facility y members,
worker’s own observation on Referring Party, LGU
the client Social Worker

At this stage, the request for

Parental/Family Capability
Assessment (PCA) is also
coordinated by the Social
Worker to the concerned
LGU.
4. Drafts the Initial Social None Within 30 days Social Worker,
Case Study Report, and after admission Client/Resident
Intervention Plan with the
client/resident. The Social
Worker addresses with the Within 15 days
clients/residents after admission
collaboratively to identify the for the
problem areas and needs, Intervention
then formulate a structured Plan
plan for achieving both short-
and long-term goals.

5. Present the case to the None During the Helping

th
Rehabilitation team. The client’s 4 week Team/Multidisciplinar
result of the case conference in the facility; y Team, Referring
shall be the basis for the monthly Party, LGU
formulation and
implementation of the
Intervention Plan

Case conference is also

conducted as need arises
6. Review and update the None During the Helping
Intervention Plan based on client’s 4th week Team/Multidisciplinar
the result of the case in the facility y Team
conference, if necessary.
Receives the 7. Implements and facilitates None During the Helping
provisions of the the provision of services to the client’s/resident’ Team/Multidisciplinar
center and client towards the s stay in the y Team
various improvement of social facility which is a
interventions functioning and rehabilitation minimum of six
provided goal months with
exception to the
following:
a. Early
reintegration/

159
 rehabilitation
prior to six
months;
b. Six months
and beyond
depending
on the
coping of
client/
resident and
other
circumstanc
es of the
case and the
assessment
of the Social
Worker.

8. Monitors the progress of None Monthly Helping Team/

the client in relation to the Multidisciplinary
achievement of goals. The Team
Rehabilitation Team conducts
regular case conferences as
part of monitoring the case

9. Reassesses and modifies None During the Social Worker,

the intervention plan per client’s 3rd Helping Team/
developments/changes along month in the Multidisciplinary
helping process and based on facility Team
the assessment of other
members of the Helping
Team/ Multidisciplinary Team.

Evaluation and Termination

1. The Social Worker None 3 months prior to Helping
conducts individual or group discharge Team/Multidisciplinar
session with clients/residents y Team, Referring
and meets with the Helping Party, LGU Social
Team/Multidisciplinary Team Worker, Client’s
to evaluate the progress of the family if available
clients/residents in relation to
the helping goals set.
2. Informs the referring party None Upon receipt of Social Worker
regarding the client’s P/FCAR
achievement of submitted by
rehabilitation/helping goals, LGU
and requests for Parental

160
 Capability Assessment
Report (PCAR).

For CICL cases, the Social

Worker informs the court of
the achievement of the
rehabilitation goals of the
client/resident.

Attends pre- 3. Conducts pre-discharge None 2 hours Helping Team/

discharge conference either through Multidisciplinary
conference virtual meeting or in person. Team, Accepting
The result of the pre- Party, Client’s family,
discharge conference is Key members in the
confirmed to the receiving community such as
LGU/Agency/other facilities Barangay Officials
with reintegration agreement among others
duly signed by all parties.

The Helping Team/

Multidisciplinary Team
prepares After Care Plan

The results of case review

and assessment of the
Helping Team/
Multidisciplinary Team and
referring party shall be the
basis for the client’s transfer
to other agency, placement to
other form of alternative care
or reunification to the family
and community. Likewise, the
receiving agency is hereby
informed of the necessary
preparation for the transfer of
the client.

If the family is assessed to be

not yet ready for the
reunification, the LGU is
requested to provide the
necessary intervention.

4. Prepares Termination None 5 days Social Worker

Report if client is for
reintegration, and Transfer
Summary if the client is for
transfer to other SWA.

161
Submit to 5. The Medical Officer or any None One week prior Medical
medical available medical personnel in scheduled Officer/Nurse or
examination the facility conduct general discharge other medical
medical examination to the personnel in the
client. facility

Attends 6. Facilitates discharge None 2 hours Helping Team/

discharged conference for the turn-over of Multidisciplinary
conference and the client either to the LGU, Team, Client, Family,
turnover to the family, SWA, placement to concerned SWDAs,
either to the independent living, group LGU
LGU, family, home living arrangement,
SWA, placement adoption or foster care.
to independent
living, group
home living
arrangement,
adoption or
foster care.
7. The Social Worker None After conduct of Social Worker,
administers satisfaction Discharge Client/ Resident
survey to the client to Conference.
determine satisfaction of the
resident on the programs and
services of the CRCF. This
will also serve as basis to
enhance or improved the
existing programs and
services of the CRCF to its
clients/residents.
Post Center based Intervention Phase
1. Sends request to None 3 months to 6 Social Worker, LGU,
concerned LGU for the months after other Stakeholders,
submission of detailed discharge Client, Client’s family
progress report on the
adjustment of the client in
his/her family and community,
likewise the status of
implementation of after-care
services provided based on
the agreed After Care Plan.
The submission of Progress
Report is also discussed with
the LGU during the Discharge
Conference.

In some facility, the request

for LGU to submit aftercare
report is incorporated in the

162
 Final Report submitted to
Honorable Courts.
2. Reviews and evaluates the None Upon receipt of Social Worker
after-care service report, and the report
check if the agreed aftercare
plan/reintegration agreement
is achieved or not.
3. Follows up with the LGU for None Within first three Social Worker
the submission of the months; Monthly
aftercare report.
For CICL:
Quarterly
4. After receipt of Progress None Upon Social Worker
Report and or detailed completion of at
information /feedback directly least 50% of the
from the client, the Social After- Care
Worker recommends to the Program Plan
Helping Team/
Multidisciplinary Team the
closing of the case or for
referral to other agencies for
other support services, and
thus prepares the Closing
Summary Report.

TOTAL NONE 6 months for Center Based Phase

8. Implementation of Government Internship Program (GIP) to

Central office and Field Offices
The Government Internship Program is part of the Kabataan 2000 program of the
government. It was developed with the end goal of providing an opportunity for
both out-of-school and in-school youths to a hands-on experience of working in
various government agencies, which they could later use when they later decide
to be part of the government workforce. This is likewise an opportunity for them to
learn life skills in the workplace at the same time earn money to augment their
school needs

Office or Division Sectoral Programs Division

Classification Simple
Type of Transaction G2G – Government to Government
Who may avail Filipino Youth (18 – 25 years of age)
CHECKLIST of REQUIREMENTS WHERE TO SECURE

Government Internship Program Implementation

A. Application as participants of the program
1. Duly accomplished Application Form DSWD Central Office and Field Offices

163
2. Photocopy of PSA issued Birth Philippine Statistics Authority (PSA)
Certificate of the Youth or any government Concerned Government Agencies
issued ID indicating the date of birth –
youth must be aged 18-25 years old.
3. Recent School registration form or School
certification from the school indicating the
recent year/semester of the applicant’s
school attendance.
4. Photocopy of income tac return (ITR) of Barangay or Concerned Office/s of the
parents/head of the family/guardian or parents
Barangay Certificate or Indigency
confirming that family is residing in the
barangay.

Transaction
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
BE
PAID
I. Pre-Implementation Phase
1. Announcement 1.1 Notice of None 10 minutes Youth Focal
on the deadline of acceptance of Person
the application applicants
form and other (Announcement
needed during flag-raising
documents ceremonies,
through a press
release and radio
announcements.
For the Field
Office, a
letter/notice of
Acceptance of
Applications will
be sent to the
identified LGU
recipient.)
2. Application or 2.1 Issuance of None 10 minutes Youth Focal
Registration Applications forms Person
2.2 Issuance
service sequence
number
2.3 Encoding of
the client’s
information in
Spreadsheet)

164
3. Submit the 3.1 Screen the None 1 day Youth Focal
required required Person and TWG
documents to the documents its or Selection
DSWD Central authenticity Committee
Office/Field Office Members
4. Assessment of 4.1 Conduct table None 2 days TWG or Selection
applications Assessment of the Committee
applications members
based on the
qualifications.
5. Notification of 5.1 Notify the None 1 day TWG or Selection
qualified qualified Committee
applicants for applicants for the Members
interview Interview
6. Client will go for 6.1 Conduct None 2 days Youth Focal
an interview at actual interviews Person and TWG
DSWD Central with the
Office/Field Office applicants.

7. Receive a 7.1 Final screen None 1 day Youth Focal

notification on the the applicants Person
status of your (All qualified
application applicants will be
notified of the next
steps to take while
the applicants
who did not qualify
will still be notified
about the status of
their application)
TOTAL None 7 Days
II. Implementation Phase
8. Attend 8.1 Conduct None 1 day Youth Focal
Orientation orientation with Person
the selected
participants about
the GIP program)
9. Render service 9.1 Assist and None 30 working days Youth Focal
in the area of monitor the youth Person
assignment in their area of
assignment
10. Attend 10. 1 Conduct None 1 day Youth Focal
Capacity Building capacity building Person
Activities activities
11. Receive 11. 1 Provide None 1 day Youth Focal
stipend stipend to the Person

165
 youth (Stipend is
75% of the current
regional minimum
wage rate)
TOTAL None 33 Days
III. Post-Implementation Phase
12. Attend 12.Conduct None 1 day Youth Focal
Program program Person/TWG
Evaluation Activity evaluation activity

TOTAL None 1 Day

9. Implementation of the Supplementary Feeding Program

The enactment of the Republic Act 11037 or the Masustansyang Pagkain Para sa
Batang Pilipino Act institutionalized the implementation of the Supplementary Feeding
Program which is the provision of food on top of the regular meals to children ages 2-
4 years old enrolled in Supervised Neighborhood Playgroup (SNP), 3-4 years old
children enrolled in the Child Development Centers (CDC) and 5-year-old children not
enrolled in DepEd but is enrolled in the CDCs.3

Office or Division: Program Management Bureau – Sectoral Programs Division

Classification: Highly Technical

Type of Transaction: G2G-Government to Government
Who may avail: Local Government Units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly signed Memorandum of Agreement Local Government Unit (Office of the Mayor/ C/MSWDO)
(MOA) or Memorandum of Understanding
(MOU)
Certified True Copy of Sangguniang Bayan Local Government Unit (Office of the Mayor)
Resolution
Duly signed Project Proposal Local Government Unit (Office of the Mayor/ C/MSWDO)

Weight Monitoring Report (Form 3.A) C/MSWDO ( Child Development Center/ Child
Development Worker)/ (Supervised Neighborhood Play/
Supervised Neighborhood Play Worker)
Masterlist of Beneficiaries (Form 2.A) C/MSWDO ( Child Development Center/ Child
Development Worker)/ (Supervised Neighborhood Play/
Supervised Neighborhood Play Worker)
Masterlist of Child Development Centers Local Government Unit (C/MSWDO)
(Form 2.B)

166
*These documentary requirements are presented to the DSWD Field Office personnel.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
I Social Preparation for the Implementation of SFP (LGU to Field Offices)
1. LGU to submit the 1.1 Receive and review the None 3 days DSWD Field
required documents completeness of the Office staff
for the program documents submitted responsible in
inclusion per Day Care receiving
Centers/ Supervised documents (AAII)
Neighborhood Play
1.2 Process the submitted None 20 days DSWD Field
documents for inclusion in Office SFP Focal
the program Person/ND/PDO
beneficiaries

1.4 Consolidate all the None 20 days DSWD Field

submitted master list with Office SFP Focal
nutritional status for Person/ND/PDO
submission of monthly
report to the Central Office
1.5 Keeps the document AA II
for data banking and
comparison on the
succeeding nutritional
status/ improvement of the
children beneficiaries
2. Comply with the 2.A Facilitate signing and None 20 days DSWD Field
necessary signatures Notarization of Office SFP Focal
/action needed for the Memorandum of Person/ND/PDO
processing of the Understanding (MOU) Regional Director
documents. between LGU and DSWD Finance staff
FO.
2.A.1 Proceed with the None 20 days DSWD Field
processing of the Office SFP Focal
procurement of Person/ND/PDO
commodities
2.B If TOF is allowed, None 20 days DSWD Field
review eligibility of LGU Office SFP Focal
based on previous Person/ND/PDO
performances in program
implementation and timely
and complete liquidation.
2.B.1 If LGU is eligible, None 20 days DSWD Field
facilitate signing and Office SFP Focal
Notarization of Person
Memorandum of Regional Director
Agreement (MOA) Finance staff

167
 between LGU and DSWD
FO.

2.B.2 Facilitate processing None 20 days DSWD Field

and Distribution of Office Cash
available checks / ADA for Section/Disbursin
the LGU. g Officer
4.LGU to participate to 4.1. Conduct program None DSWD Field
the program orientation/updates and 1 day per Office SFP Focal
orientation reiterates necessary LGU/Province and staff
documents, proper
accomplishment, and
signatories for submission
to the Field Office.

TOTAL None 144 days

Republic Act No. 9184 or Government Procurement Reform Act - Annex C (Recommended Earliest Possible Time and Maximum Period
allowed for the Procurement of Goods and Services; Article 11, Section 37,38)
RA 7160, 54a – “The veto shall be communicated by the local chief executive concerned to the sanggunian within fifteen (15) days in the case
of a province, and ten (10) days in the case of a city or a municipality; otherwise the ordinance shall be deemed approved as if he had signed
it”
II. Creation of Cycle Menu and Supervision of Feeding Implementation
1.1 Conducts market None 7days DSWD Field
1. Assist in the research of the most Office SFP PDO
Conduct of Market common and available food /ND
Research items in the community.

2.1 Solicit recommendation None DSWD Field

2. Participation in the with LSWDOs/focal persons 1 day/per Office SFP
creation of cycle on Menu preference per province NDs/PDO
menu province

2.1a. In times of COVID-19

pandemic and other similar
emergencies, conduct
virtual meetings with
provinces with capacity on
network connection
/gadgets

2.2 Drafts two-four-week

cycle menu based on the
market research conducted,
budget and the agreed
Menu preference of the

168
 focal persons per province
following the 1/3 PDRI DSWD Field
requirements of the children Office SFP NDs
beneficiaries and/or DOST-
FNRI Pinggang Pinoy for
Kids..

3. Finalization of the 3.1 Submits the draft cycle None DSWD Field
Cycle menu menu for approval of the 4 hours Office SFP NDs
SFP Focal.

3.2 Approves the cycle DSWD Field

menu for allocation in the Office SFP Focal
purchase request.
4 hours
3.3 Prepares the Food
Distribution Plan per DSWD Field
Mun/City, Province, as basis Office SFP NDs
in the allocation in the 20 days
Purchase Request

4.1 Distributes copy of the None DSWD Field

4. Implement the menu to the LGU SFP Focal 20 days Office NDs/ PDOs
approved cycle menu Person for reference and in charge for SFP
implementation.

5.1 Monitors the delivery of None DSWD Field

5. Receives and the food commodities to the 3 days Office NDs/ PDOs
food and assist in the implementing LGU in charge for SFP
delivery of foods to
the beneficiaries
5.2 The FO shall monitor the
based on distribution
feeding implementation of
plan SFP by the LGUs based on 120 feeding
the approved cycle menu, days
target beneficiaries and
areas of implementation.
6.Submit the 6.1 The FO to acknowledge None 7 days DSWD Field
Accomplishment and analyze the submitted Office SFP team
Report accomplishment reports of
LGUs (e.g. Physical,
Narrative, Financial,
Nutritional status reports)
and provide technical
assistance as needed.
6.2 The FO will consolidate None 20 days DSWD Field
and evaluate the submitted Office SFP team
reports of the LGUs for

169
 endorsement to the Central
Office
TOTAL None 198 days and
8 hours
RA 11037, Section 4a – “…that the program shall include the provision of at least one (1) fortified meal
for a period of not less than one hundred twenty (120) days in a year.

III. Monitoring and Evaluation (Field Office to Local Government Unit)

1.1 Prepare monitoring and None 4 hours DSWD Field

1. Coordinate with technical assistance plan for Office NDs/ PDOs
the Field Office for the implementation of the in charge for SFP
technical assistance
current SFP cycle based on
the result of the program
review submitted by the
LGUs.
1.1a FO may also conduct
spot checks to assess and
monitor the implementation
(delivery/feeding/weighing,
quality and quantity etc.).

1.2 Notifies the Local

Government on the
schedule of the actual visit
3 days per
and/or virtual provision of LGU
technical assistance

1.3 Prepares the Travel

Order and/or Virtual Link for
the Technical Assistance 1 day
DSWD Field
Office NDs/ PDOs
in charge for SFP

1 day
Admin Staff

3.1 Provides technical

assistance through either 7 days DSWD Field
demo, actual observation of Office Focal
the procedure and / or Person/ PDOs in
virtual provision of technical charge for SFP
assistance ensuring LGUs
compliance to EODB-ARTA

170
 requirements such as the
SFP guidelines, among
others.

4.1 Discusses the salient 1 day

2. Provide feedback, findings and DSWD Field
issues and concerns recommendations to the Office NDs/ PDOs
on the SFP in charge for SFP
Local Chief Executive
implementation
during the Exit Conference.

5.1Prepares the Feedback 1 day DSWD Field

Report and Confirmation Office NDs/ PDOs
Report to the LGU in charge for SFP
monitored.

5.2 Approves the feedback 1 day

report and confirmation Regional Director
report.

Focal Person will be

responsible for any e
revisions and other
instructions in the feedback
report and confirmation Outgoing
report. Administrative
Staff
5.2a Log the document 5 minutes
number of the confirmation
report in the DTS.
Outgoing
5.2c Endorse to Records Administrative
Unit / Section. Staff
5 minutes

6.1 Transmits the approved c/o records unit

3. Respond to Client confirmation report to the Outgoing
Satisfaction Survey LGU and request the LGU Administrative
Form Staff /SFP
counterpart to respond to
the Client Satisfaction
Survey relative to the TA
through a Google form

171
Total 15 days 4 hours and 10
None
minutes

*For procurement process, kindly refer to Citizens Charter of Procurement Management

Service/ Section

10. For Issuance of Certification Declaring a Child Legally Available

for Adoption (CDCLAA)

The Certification Declaring a Child Legally Available for Adoption (CDCLAA) is a

document signed by the DSWD Secretary or his/her duly authorized representative,
administratively declaring the child legally available for adoption.

Office or Division: Field Offices and Central Office -Program Management Bureau-
Adoption Resource and Referral Division (PMB-ARRD)
Classification: Highly Technical
Type of Transaction: G2G- Government to Government ; G2C- Government to Citizen

Who may avail: All Provincial/City or Municipal Social Welfare and Development
Office; Child Caring/Placing Agency; and DSWD Residential Care
Facilities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Abandoned and Foundling children:
1. Endorsement Letter from Petitioner Head of Provincial/City or Municipal Social Welfare and
to FO Regional Director Development Office; Child Caring/Placing Agency; and
DSWD Residential Care Facilities
2. Notarized Petition with Head of Provincial/City or Municipal Social Welfare and
Endorsement letter from Petitioner Development Office; Child Caring/Placing Agency; and
to Field Office DSWD Residential Care Facilities

3. Updated Social Case Study Report Licensed Social Worker from Provincial/City or Municipal
(with PRC License Number and Social Welfare and Development Office or Child
Validity) Caring/Placing Agency; Child Caring/Placing Agency; and
DSWD Residential Care Facilities

4. Written Certification from radio/TV Radio or TV station

station
5. One (1) newspaper publication Newspaper publisher
and/or Affidavit of Publication

172
6. Either police clearance, barangay Police or Barangay where the child was found/abandoned or
certification or certified copy of Philippine National Red Cross (PNRC)
tracing report issued by PNRC
7. Returned registered mail Licensed Social Worker handling the case in the DSWD-
Residential Care Facilities, Child Caring/Placing Agencies or
Municipal Social Welfare Office

8. Birth /Foundling Certificate certified Philippine Statistics Authority (PSA)

true copy from LCR or SECPA (if
the document is available) Licensed Social Worker handling the case in the DSWD-
Residential Care Facilities, Child Caring/Placing Agencies or
Child’s Profile Municipal Social Welfare Office

9. Recent photograph Licensed Social Worker handling the case in the DSWD-
Residential Care Facilities, Child Caring/Placing Agencies or
Municipal Social Welfare Office
10. Photograph of the child upon Licensed Social Worker handling the case in the DSWD-
admission/abandonment Residential Care Facilities, Child Caring/Placing Agencies or
Municipal Social Welfare Office
11. Notice of Petition DSWD-Regional Director where the Petition was filed

12. Certificate of Posting Local Social Welfare Office or Barangay, Health Center, etc.
who caused the posting ordered by the DSWD-Director

For surrendered Cases:

1. Letter of recommendation Head of Provincial/City or Municipal Social Welfare and
addressed to DSWD Regional Development Office; Child Caring/Placing Agency; and
Director DSWD Residential Care Facilities

2. Social Case Study Report Licensed Social Worker from Provincial/City or

Municipal Social Welfare and Development Office or
Child Caring/Placing Agency; and DSWD Residential
Care Facilities
3. Notarized Deed of Voluntary To be executed by the child’s birthparent/s; or in the
Commitment absence of the birthparent/s per Article 216 of the
Family Code the succession will apply as to who will
exercise substitute parental authority in signing the DVC
4. Birth Certificate (Certified True Philippine Statistics Authority (PSA)
Copy from LCR or SECPA,
whichever is available)

5. Recent whole body photograph Licensed Social Worker handling the case in the
DSWD-Residential Care Facilities, Child Caring/Placing
Agencies or City/Municipal Social Welfare Office
6. Photograph of the child upon Licensed Social Worker handling the case in the
relinquishment/admission to DSWD-Residential Care Facilities, Child Caring/Placing
agency Agencies or City/Municipal Social Welfare Office

173
For Neglected/Abuse Children
1. Letter of Recommendation to DSWD-Regional Director
the Secretary
2. All original copy of the court Family court where the case was filed
order re: Termination of Parental
Rights and certified true copy of
the other supporting documents
presented in court
Per Administrative Order No. 12, Series of 2011 or the Guidelines for the issuance of the DSWD
Certification, the following additional documents may be required to support the report/case of
the child if it is for the best interest of the child to be issued with CDCLAA.

1. Endorsement Letter to DSWD Secretary

2. Copy of the ID used by the child's birth parents/relatives in signing the DVC (refer to
Article 216 of Family Code, who will exercise substitute parental authority in default of
child’s birthparent/s.)
3. Death Certificate of Birth Parent/s (if deceased)
4. Psychiatric/ Psychological Evaluation Report (if birthparents/ is/ are/ or diagnosed to be
intellectually challenged)
5. DVC of legal husband (if child was born out of extra marital affair); if whereabouts is
unknown, comply the requirements for petition
6. Copy of marriage certificate or Certificate of No Marriage (if necessary)
7. Medical Certificate/ Bone and/or Dental Ageing Result (for foundling cases)
8. Birth Certificate of the child's birthmother (if the DVC was signed by the child's maternal
grandparents/s to establish the relationship of the child's birth mother and maternal
grandmother)
9. Affidavit of Discrepancy signed by the child's birth mother (if the signature of the
birthmother in the birth certificate and DVC are different as well as the child's birth order
in the Birth Certificate was incorrect)
10. Affidavit of Two Disinterested Person/s (if the informant in the child's birth certificate is not
the child's birthmother)
11. Certificate of Authority for a Notarial Act (CANA) for surrendered cases
12. If necessary, the DSWD may require other documents to support the facts/information
indicated/claimed in the report.

Other Supporting/Additional Documents for CDCLAA of Children Qualified under RA

11222

1. Affidavit of Admission from the Adopter(s)-Petitioner(s) and/or with the 3rd person
2. Negative Certification of Birth Record from (LCR and PSA)
3. Written consent to Adoption of the following:
- prospective adoptee, aged 10 years old and above
- legitimate and adopted children aged 10 years old and above
- Illegitimate children, aged 10 years old and above, of the adopter(s) if any, if living with
the adopter(s)
4. Certificate of Authority for a Notarial Act (CANA)

174
 5. Undertaking and Oath accomplished by the petitioner(s) holding permanent residence
abroad and/or one of the petitioners is of foreign citizenship who is married to a Filipino
and who prefer RA 11222 process

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
Field Office
1. DSWD residential For Abandoned
care facilities/child /Dependent/
caring/placing Foundling Children
agencies/Local Social
Welfare Office 1. The Adoption None 3 working days FO-ARRU social
endorse the Petition/ Resource and Referral worker
Application and Unit (ARRU shall
supporting documents review and examines
to Field Office the petition if sufficient
in form and substance

2. Posting of notice of None

petition & picture in 5 days posting
conspicuous places in Local Social
the locality where the Welfare Office
child was found. The and/or other
Local Social Welfare offices such as
Office or other offices/ Post Office, Bgy.
person/s who Hall, Police
facilitated the actual Station, Health
posting shall issue a Center, etc
Certificate of Posting.

3. From completion of None 5 working days

Posting, upon finding
merit in the Petition,
the Regional Director Regional
renders a Director
recommendation

4. From the time the None 2 working days

Regional Director
signs the
recommendation, the
Regional Director Field Office –
forward the same with Records Section
the original supporting
documents to the
DSWD-Central Office.

For Surrendered
Children

175
 1. The ARRU shall
review the 3 working days
Application together None
with the supporting
documents
2. The Regional Director FO-ARRU social
shall render worker
recommendation on None 2 working days
the Application

3. The Regional Office

shall transmit the Regional
same to Central 2 working days Director
Office-PMB from the None
time the Regional
Director signs the
recommendation
Field Office –
For Neglected/Abuse Records Section
Cases
1. The ARRU shall review Note: The
the Petition together number of
with the supporting signatories in
documents the documents
3 working days shall be limited
2. The Regional Director to only 3
shall render None signatories
recommendation on
the Petition
2 working days
3. The Regional Office FO-ARRU social
shall transmit the same worker
to Central Office-PMB None
from the time the
Regional Director 2 working days
signs the
recommendation Regional
Director
None

Field Office –
Records Section

Central Office
DSWD Field Offices A. Program
endorse the Petition/ Management
Application and Bureau –PMB

176
supporting documents to 1. PMB Admin staff None 4 working days PMB –ARRD
DSWD-PMB receives and tracks Amin Staff
the document to the
Document
Transaction
Management System
(DTMS) and endorses
to ARRD technical
staff for review.

2. PMB technical staff

acknowledges and None 1 working day PMB-ARRD
reviews the dossier for Social Worker
issuance of CDCLAA.
If, incomplete in form
and substance,
prepare memo to the
concerned indicating
comments and
recommendations.
FO.

3. Prepare and endorse

the documents None 2 working PMB-ARRD-
(Executive Summary, days Social Worker
endorsement to the ARRD Admin.
Secretary and draft e- Staff
copy of CDCLAA) to
OIC Division Chief of
Adoption Resource
and Referral (ARRD)
Division of PMB for
review copy furnished
PMB- ARRD Admin
staff for tracking in the
DTMS.

4. OIC Division Chief

None OIC-Division
reviews the
Chief
documents and if
found to be compliant,
will forward to Bureau
Director (BD) for
approval/
Disapproval.

None ARRD Admin

staff

177
5. Prints and tracks the
Executive Summary
,draft e-copy of
CDCLAA,
endorsement letter to
the Secretary and
endorse to the Bureau
Director None Bureau Director

6. Bureau Director (BD)

Admin staff receives,
track and endorse the
documents to the BD
for review.
None Bureau Director
7. PMB Director renders
decision and
recommendation.

8. Admin. Staff tracks None PMB Admin.

and endorse the Staff
documents to the
Office of
Undersecretary.

B. Undersecretary level None 1 working day DSWD-

Undersecretary
9. Reviews, approve
and endorsement of
the petition/
application and by the
Undersecretary for
Operations Group to PMB ARRD-TS
the Secretary. None Staff

10. If with comment,

returns to PMB with
comments/ note OSEC –
Technical staff
11. PMB TS responds to
comments/ notes and
return to the
Undersecretary

C. Secretary level
None DSWD-
Secretary

178
 12. Office of the Secretary 2 working
(OSEC) Technical days
staff review the
dossier before the
endorsement to the
Head of Executive
Assistant (HEA)

13. Secretary signs the

Certificate Declaring
the Child Legally
Available for
Adoption, if
application is
meritorious.
TOTAL NONE 7 working days
PMB transmits the D. PROGRAM
endorsement and signed MANAGEMENT
CDCLAA to Field Office BUREAU

14. Receives the signed None 5 minutes ARRD Admin

CDCLAA from staff
OSEC and tracks to
DTMS.

15. Send thru email an None 5 minutes ARRD Admin

advance copy of the staff
signed CDCLAA to
the FO

16. Drafts memo to the

FO endorsing the None 15 minutes ARRD Social
signed CDCLAA Worker

17. Approves by the

Bureau Director the
memo to the FO. None 15 minutes Bureau Director

18. Endorse to the

Records
Unit/Section PMB Admin
approved memo of None 15 minutes Staff
endorsement of
signed original and/
or Certified True
Copy of CDCLAA

19. Transmit the signed None 3-5 working DSWD CO

original CDCLAA to days Records Officer
the FO

179
 TOTAL NONE 5 days and 55 minutes

11. Licensing of Foster Parents

Foster Family Care License (FFCL) is issued upon thorough assessment to the
prospective Foster Parents. Issuance of FCL is based on the eligibility of the applicants
in accordance with the R.A. 10165 or the Foster Care Act of 2012 and the
Memorandum Circular No. 21, series of 2018 or the Omnibus Guidelines on Foster
Care Service.

Office/Division/Unit/Section
DSWD Field Office
Protective Services Division (PSD)
Adoption Resource and Referral Unit (ARRU)
Classification Highly Technical
Type of Transaction Government to Citizens
Who May Avail All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 Copy of Original Duly Accomplished Application Adoption Resource and Referral Unit (ARRU) or
Form DSWD Website
https://adoption.dswd.gov.ph
1 Copy of Original Security Paper (SecPa) Copy of Philippine Statistics Authority (PSA)
Birth Certificate or at least Certified True Copy from
the original
1 Copy of Original Security Paper (SecPa) Copy of Philippine Statistics Authority (PSA)
Marriage Certificate, Declaration of Nullity of
Marriage, Legal Separation Documents or at least
Certified True Copy from the original
1 Copy of Original Medical Certificate issued at Public or Private Clinics/Hospitals
least 6 months
1 Photocopy of Income Tax Return (ITR) or Bureau of Internal Revenue (BIR)/ Applicant’s
Certificate of Employment (CoE) Company/Employer
1 Copy of Original National Bureau of Investigation National Bureau of Investigation (NBI) / Philippine
(NBI) Clearance or Police Clearance National Police (PNP)
1 Copy of Original Barangay Certificate stating that Barangay where the applicant/s reside
the applicant is a resident of the barangay, the
length of his/her residence therein, he/she is of
good moral character
3x5 inch sized Whole Body Photos of the applicant Applicant
and, where applicable, his/her family taken at least
6 months

180
1 Photocopy of Certificate of Attendance at Foster Adoption Resource and Referral Unit (ARRU)
Care Forum
Other Requirements based on Social Worker’s
Assessment, as applicable.
1 certified true copy of Marriage Contract (if Philippine Statistics Authority
married), among others

Note: Other document/s may be required is/are Applicant

necessary on the case management of intensive
cases
Additional Requirements for Alien
Applicants:
1 Photocopy of Certificate of Residence in the Bureau of Immigration (BI) or Department of
Philippines Foreign Affairs (DFA)
1 Original Copy of Letter of two (2) Character Applicants
References from non-relatives who know the *Bureau of Immigration/Department of Foreign
applicants in the country of which he or she is a Affairs
citizen or was a resident prior to residing in the
Philippines, *except for those who have resided in
the Philippines for more than 15 years
At least 1 Certified True Copy of Documents such Applicant
as but not limited to Passport , among others
showing citizenship
1 Original Copy of Certificate of Travel Records Bureau of Immigration (BI)

Note: An Alien must resided in the Philippines for

at least 12 continuous months at the time of the
application
1 Original Copy of the Affidavit of Undertaking to Applicant
maintain residence until termination of placement
of the Foster Child/ren by the DSWD or expiration
of Foster Care License
Such other documents that the Applicant
Department/Agency/Local Government Units may
require

Note: Other document/s may be required is/are

necessary on the case management of intensive
cases

CLIENTS FEES TO PROCESSING PERSON

AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE

181
1. Attendance 1.1. Conduct of orientation on None 4 hours ARRU Social
to Foster R.A. No. 10165 or Foster Care Worker
Care Forum Act of 2012

1.2. Issuance of Certificate of Administrative

Attendance to Foster Care Aide
Forum None 30 minutes

2. Filling-up of 2.1. Receipt of the duly None 10 minutes Administrative

Application accomplished application form Aide IV
Form and and documentary requirements
Submission from the client
of
Documents 2.2. Database logging of the None 15 minutes Administrative
application form and list of Staff
documentary requirements for
onward endorsement to the
concerned ARRU Social
Worker
2.4. Review of the application
and submitted documentary None 1 hour, 30 ARRU Social
requirements and preparation minutes Worker
of letter acknowledging the
receipt thereof and informing
the applicant on a scheduled
home visit
2.5. Database logging of the None 10 minutes Administrative
Acknowledgment Letter for Staff
onward endorsement to the
Unit Head
2.6. Review and recommending None 1 hour ARRU Head
approval of the Unit Head
2.7. Database logging of the None 10 minutes Administrative
Acknowledgment Letter for Aide IV
onward endorsement to the
Division Chief
2.8. Review and recommending None 1 hour PSD Chief
approval of the Division Chief
2.9. Database logging of the None 10 minutes Administrative
Acknowledgment Letter for Aide
onward endorsement to the
Assistant Regional Director for
Operations

182
 2.10. Review and None 1 hour Assistant
recommending approval of the Regional Director
Assistant Regional Director for for Operations
Operations
2.11. Database logging of the None 10 minutes Administrative
Acknowledgment Letter for Aide IV
onward endorsement to the
Regional Director
2.12. Approval of the Regional None 2 hours Regional Director
Director
2.13. Endorsement of the None 20 minutes Administrative
approved Acknowledgment Aide IV
Letter to the Records Section
and furnishing of a copy of the
same document to the ARRU
Social Worker
3. Participation 3.1. Conduct of scheduled visit None 8 hours ARRU Social
of the to the applicant’s abode for Worker
applicant in home study and pre-signing of
the interview FFCL, and to the applicant’s
on the community for collateral
assessment interviews and coordination
and with barangay.
preparation
of 3.2. Preparation of the Home None Within 20 days ARRU Social
comprehensi Study Report (HSR) Worker
ve Home
Study 3.3. Submission of HSR, pre- None 8 hours ARRU Social
Report signed FFCL, and draft letter to Worker
developing agency re: signed
FFCL and Foster Care ID

3.4. Database logging of the None 10 minutes Administrative

draft HSR, pre-signed FFCL, Aide IV
and draft letter for onward
endorsement to the Unit Head

3.5 Review and recommending None 4 hours Unit Head

for approval of the Unit Head

3.6. Database logging of the None 10 minutes Administrative

draft HSR, pre-signed FFCL, Aide IV
and draft letter for onward

183
 endorsement to the Division
Chief
None 4 hours PSD Chief
3.7. Review and recommending
approval of the Division Chief
None 10 minutes Administrative
3.8. Database logging of draft Aide IV
HSR, FFCL signed by FP, and
draft letter for onward
endorsement to the Assistant
Regional Director for
Operations
None 4 hours Assistant
3.9. Review and recommending Regional Director
approval of the Assistant for Operations
Regional Director for
Operations

3.10. Database logging of the None 10 minutes Administrative

draft HSR, FFCL signed by FP, Staff
and draft letter for onward
endorsement to the Regional
Director

3.11. Approval of the Regional None 4 hours Regional Director

Director

3.12.Assignment of FFCL None 10 minutes Administrative

Reference Number and Foster Staff
Care ID Number and database
logging of above information

3.13. Endorsement of the

approved letter with 2 original None 20 minutes Administrative
copies of signed FFCL and Staff
Foster Care ID to the Records
Section
TOTAL None 21 days, 21 hours, and 35 minutes

12. Placement of Children to Licensed Foster Parent/s

Foster Placement Authority (FPA) is issued upon thorough assessment on the
eligibility of the child to be placed under Foster Care and/or upon issuance of the

184
Regional Foster Care Matching Certificate and submission of the Acceptance Letter of
the Licensed Foster Parents. Issuance of FPA is in accordance with the R.A. 10165 or
the Foster Care Act of 2012 and the Memorandum Circular No. 21, series of 2018 or
the Omnibus Guidelines on Foster Care Service.

Office or DivisionARRU-Foster Care Section (FCS)

Classification Highly Technical
Type of Transaction
Government to Government
Government to Business Entity
Who May Avail Children eligible for Foster Care from the DSWD Residential Care
Facilities (RCFs), Child Caring Agencies (CCAs), Child Placing
Agencies (CPAs), and Local Government Units (LGUs) and matched
to licensed Foster Families
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 Original Copy of Child Case Study Report Residential Care Facility, Child Caring/Placing
Agencies, and Local Government Units where the child
is admitted/originated
1 Original Copy of Health and Medical Profile Public or Private Clinics/Hospitals
with Immunization Records issued within 6
months
1 Original SECPA copy of Birth Philippine Statistics Authority (PSA)
Certificate/Foundling Certificate

Child’s Profile Case Manager from the Residential Care Facility, Child
Caring Agency, Local Government Units where the
child is admitted/originated
Recent Photograph Residential Care Facility, Child Caring Agencies, Child
Placing Agencies, and Local Government Units where
the child is admitted/originated
1 Original Copy of Psychological Evaluation Child Psychologist
for children five (5) years old and above
1 Photocopy of School Records for Children in School where the child is enrolled
School Age
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE

1. Pre-Matching 1.1 Receipt of the dossier of None 15 Minutes Administrative

the child from the concerned Aide IV
agency
1.2 Encoding of the None
application in the database
then forward it to the
concerned technical staff for
review

1.3 Review and None ARRU Social

endorsement of the dossier Worker

185
of Child/ren to the Matching
Secretariat
1.4 Review and assessment None 2 Days
of the substance of the Child
Study Report and
completeness of
documentary requirements
to determine inclusion in the
roster of cases for the Foster
Care Matching Conference

1.5 Preparation of the None ARRU Social

Acknowledgement Letter Worker
notifying the concerned
Agency on the schedule of
the Matching Conference or
on the comments, if
necessary

1.6 Database logging of the None 10 minutes Administrative

Acknowledgment Letter for Aide IV
onward endorsement to the
Unit Head
1.7 Review and approval of None 1 day ARRU Head,
the acknowledgment letter PSD Chief
or comments on the child’s ARDO, RD
dossier

1.8 Endorsement of the None 1 day Administrative

approved Acknowledgment Aide IV,
Letter to the concerned Records Section
agency
1.9 Invitation of the None 1 day Matching
agency/social worker to the Secretariat
Foster Care Matching
Conference

1.10 Preparation of None 1 day Matching

the roster of available Secretariat
children/foster parents for
presentation in the matching
conference, agenda,
attendance sheet, and visual
presentation of cases to be
presented in the matching
conference
1.11 Reproduction and None
sending out of hard/scanned
copies of documents of

186
 children/foster parents to the
foster care committee
members
2. Matching Phase 2.1 Introduction of the foster None 10 minutes Matching
care matching committee Secretariat,
members, foster care Regional Child
matching secretariat, and Welfare
social workers participating Specialist Group
in the conference (RCWSG)
2.2 Brief visual presentation None 4 hours Case Managers
of each case of foster from ARRU,
parents and children RCFs, CPAs,
CCAs, and
LGUs

2.3 Discussion/ provision of None 2 hours Matching

comments, observations, Secretariat,
and inputs on the case RCWSG, Case
presented Managers from
ARRu, RCFs,
CPAs, CCAs,
and LGUs

2.4 Deliberation of the None 1 hour Matching

matching of children and Secretariat,
foster parents (for regular RCWSG
foster care cases) and/or
placement of children to
foster parents (for direct
entrustment and kinship
care cases) based on the
needs of the child/ren and
the capacity/resources of the
foster parents
2.5 Preparation and signing None 30 minutes Matching
of Resolution declaring the Secretariat
matching and Certificate of RCWSG
Matching of children
matched
3. Post-Matching 3.1 Database logging of the None 10 minutes Administrative
Resolution, Certificate of Aide IV
Matching, and Transmittal
Memo to concerned agency
for onward endorsement to
the Unit Head
3.2 Review and Approval of None 1 day ARRU Head,
the Resolution, Certificate of PSD Chief,
Matching, and transmittal to ARDO and RD
concerned agency

187
 3.3 Endorsement of the None 20 minutes Administrative
approved Staff
Acknowledgment/Transmitt
al Letter to the concerned
agency/social worker

Upon Receipt of 3.4 Receipt of None 5 minutes Administrative

Acceptance Letter the Acceptance Letter from Aide IV,
from FPs Foster Parents as the basis Records Section
for the issuance of Foster
Placement Authority
3.5 Preparation of the Foster None 30 minutes Matching
Placement Authority Secretariat
(concurred by the foster
parents) and transmittal
letter to the concerned
agency/ social worker
3.6 Approval of the FPA None 1 day ARRU Head
and transmittal letter to the PSD Chief
concerned agency/social ARDO
worker Regional
Director

3.7 Sending of the signed None 1 hour (for Administrative

FPA and transmittal letter to face to face or Staff/Records
the concerned agency/ email) Officer
social worker (either face to
face, email, or mail through
the Records Section)

4. Placement and 4.1 Conduct a discharge None 1 day Social Worker of

supervision of the conference to brief the foster the Child and
foster children with parent/s on the background Foster Parents;
the foster parent of the case or needs of the Foster Parent;
foster child/ren, and turn Child
over custody of the child to
the foster parent

4.2 Provision of monthly None 1 day ARRU Social

foster care subsidy for foster Worker
parent/s based on the
approved parameters, as
recommended.
4.3 Conduct home visits to None Frequent for ARRU Social
monitor the foster child’s the first three Worker
adjustment in the foster months; Bi-
home until foster placement monthly for the
is terminated succeeding
months

188
 Short term -
less than 6
months

Long-term - 6
months or
more
TOTAL (Excluding the supervisory period) None 10 days, 10 hours, and 10
minutes

13. PLHIV Referral for Care and Support Services

In compliance with Section 35 of the Implementing Rule and Regulations of the

then Philippine AIDS Prevention and Control Act of 1998 or RA 8504, the DSWD has
developed a referral system to assist Persons Living with HIV and AIDS in accessing
available care and support services. The new Philippine HIV and AIDS Policy Act or
RA 11166 also cites the use of the Department’s Referral Mechanism for various
stakeholders to protect and promote the rights of PLHIVs and affected families.

This mechanism aims to ensure access of PLHIV to quality and timely delivery of
services and is also intended to facilitate coordination between and among service
providers.

Office or Division: Field Office (Protective Services Division/Unit, Community Based

Services Unit/ Section
Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who may avail: People Living with HIV (PLHIV) and their affected families
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Form 1: Intake Form
2. Informed Consent Referring agency
3. Form 2: Referral for Service
4. Form 3: Referral Feedback
5. Form 4: Referral Registry
Within the Day Transactions

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1. Clients get 1.1 Issuance of Queue None 5 Minutes Admin / Security
queuing and Number and Health personnel
accomplish Declaration Form
Health
Declaration
Form

189
2. Submit 2.1 Receive and review of None 30 minutes PLHIV Focal Staff
complete submitted documents / Alternate
requirements/
documents to 2.2 Provide appropriate
PLHIV Focal/ action and assistance:
Social Worker on
duty If the client is a referral from
other agencies or
organizations:
 Check Documentary
Requirements for
particular assistance
needed;
 Review Referral Forms 1
to 4; and
 Proceed to SOP No. 2:
Provision of Assistance to
PLHIVs

If a client needs additional

services, DSWD will act as
the Referring Agency and will
facilitate Referral
Mechanism:
 Consult Directory to
identify the appropriate
service provider / agency;
 Fill-out Form 2 then give it
to the client;
 Fill-out Form 4 then place
it in the client’s file;
 Complete and update
Referral Register on
spreadsheet;
 Advise client to go to the
Receiving Agency; and
 Coordinate with
Receiving Agency
regarding the
referral/client and
accomplishment of Form
3

3.1 Issue Client Satisfaction

Survey Form (CSS) and
3. Accomplish None 5 minutes
collect filled-out CSS
Client PLHIV Focal Staff
Satisfaction / Alternate
Survey Form

190
 4. Conduct follow-up from
Receiving Agency and/or
client within 15 days upon 15 minutes PLHIV Focal Staff
receipt of referral: / Alternate
 Coordinate with
Receiving Agency and
seek for updates;
 Ask for Form 3 either from
the client and or
Receiving Agency;
 Review Form 3; and
 Complete and update
Case File and Referral
Register
TOTAL NONE 55 minutes

14. Processing of Adoption Application and Placement

Per Republic Act 8552. It is the policy of the State to ensure that every child
remains under the care and custody of his/her biological parents and be provided with
love, care, understanding and security toward the full development of his/her
personality. When care of the biological parents is unavailable or inappropriate and no
suitable alternative parental care or adoption within the child’s extended family is
available, adoption by an unrelated person shall be considered. However, no direct
placement of a child to a non-related shall be countenanced.
Adoption is the most complete means whereby permanent family life can be
restored to a child deprived of his/her biological family.
The child’s best welfare and interest shall be the paramount consideration in all
questions relating to his/her care and custody.

Office or Division: Field Offices and Central Office - Adoption Resource and Referral
Division (PMB-ARRD/ARRS)
Classification: Highly Technical
Type of Transaction: G2G- Government to Government ; G2C- Government to Citizen

Who may avail: Child Caring Agencies (CCAs), Child Placing Agencies (CPAs),
Local Government Units (LGUs) and Field Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Prospective Adoptive Parent/s (PAP/s) Dossier
1. Home Study Report (HSR); DSWD FOs, CCAs, CPAs, LGUs

191
2. Certificate of Attendance to Adoption Forum; DSWD Field Office/CCAs/CPAs

3. Birth Certificate of the prospective adoptive parent/s Philippine Statistics Authority (PSA)
in security paper (SECPA) and their child/ren;

4. Marriage Certificate in SECPA form, if married or in Philippine Statistics Authority (PSA)

case of termination of marriage, Authenticated Philippine Courts
Divorce papers with copy of court decision and
Certificate of Finality by their Consulate if foreign
applicant; Annulment Decree with Certificate of
Finality, Declaration of Nullity, or Legal Separation
Documents for Filipino applicant;

5. Written Consent to the Adoption by the legitimate Applicant

and adopted sons/daughters and illegitimate
sons/daughters if living with the applicant, who are
at least 10 years old;

6. Physical and Medical Evaluation/Certification by a Licensed Physician

duly licensed physician. Certification should: (a)
indicate that the applicant has no medical condition
that prevents him/her in acting or assuming parental
responsibilities; (b) taken at least six months from
the time of preparation of the Home Study Report;

7. Psychological Evaluation Report (when appropriate, Licensed Psychologist

as assessed by the social worker)

8. NBI or Police Clearance issued at least one year National Bureau of Investigation (NBI)
before the preparation of the Home Study Report; Police Station

9. Latest Income Tax Return (ITR) or any other Bureau of Internal Revenue Bank
documents showing financial capability, e.g. Company/Organization of Employment
Certificate of Employment, Bank Certificate or
Statement of Assets and Liabilities;

10. Three (3) letters of Character References (e.g. the Bureau of Internal Revenue Bank
local church/Minister, the employer and a non- Company/Organization of Employment
relative member of the immediate community who
have known the applicant(s) for at least 3 years);

11. 3x5 inch-sized photos of the applicants and his/her Applicant

immediate family members, taken within the last
three (3) months from the date of submission of
application; and

12. Affidavit of temporary Custody Applicant

Additional Requirements for Foreign Nationals
13. Certification that the applicant(s) have legal Embassy / Foreign Adoption Agency / ICAB
capacity to adopt in his/her country and that his/her

192
 country has a policy or is a signatory of an
international agreement, which allows a child
adopted in the Philippines by its national to enter
his/her country and permanently reside therein as
his/her legitimate child, which may be issued by
his/her country’s diplomatic or consular office or
central authority on inter-country adoption or any
government agency that has jurisdiction over the
child and family matters.

In the absence of any of the foregoing, the applicant

may submit a Certification issued by the
Intercountry Adoption Board (ICAB), stating that the
Philippines and the applicants’ country have an
existing agreement on inter-country adoption
whereby a child who has been adopted in the
Philippines or has a pre-adoption placement
approved by the Board is allowed to enter and
remain as permanent resident in the applicants’
country as his/her legitimate child.

For countries that have neither signed nor adhered

to the 1993 Hague Convention on the Protection of
Children and Cooperation in Respect of Intercountry
Adoption, the Department may accept as an
alternative based on its assessment, any document
issued by the embassy notifying the Department on
the legal capacity to adopt of the PAPs in the
Philippines and/or the child’s possible entry to the
PAP’s country of origin.
14. Certificate of Residence in the Philippines as Bureau of Immigration (BI) or Department of
appropriate; Bureau of Immigration or Department Foreign Affairs (DFA)
of Foreign Affairs

15. Two (2) character references from non-relatives Character Reference

who knew the applicant(s) in the country of which
he/she is a citizen or was a resident prior to residing
in the Philippines, except for those who have
resided in the Philippines for more than fifteen (15)
years.

16. Police Clearance from all places of residence in the Police Station
past years prior to residing in the Philippines.

If necessary, the DSWD may require other documents to support the facts/information indicated /claimed
in the report.
C. Child’s Dossier
Surrendered Children Where to Secure

193
1. Child Study Report (updated within the last 6 DSWD FOs/LGUs/ CCAs/CPAs
months or more recent if there is significant
progress or development)

2. Two (2) SECPA copies of Birth Certificate Philippine Statistics Authority (PSA)

3. Two (2) original copies of the CDCLAA (numbered) DSWD FOs/DO

4. One (1) original copy of the Notarized Deed of DSWD FOs/LGUs/CCAs/CPAs

Voluntary Commitment (DVC)

5. One (1) Original copy of Notarial Act (CANA) Office of the Clerk of Court which has
jurisdiction over the place where the DVC was
signed
6. Health and Medical Profile (updated within the last Attending licensed pediatrician/physician of
6 months or more recent if there is significant the child
progress/development in the child’s medical
condition

7. Child Profile DSWD FOs/LGUs/CCAs/CPAs

8. Regional Adoption Clearance (RAC) for DSWD FOs

Interregional Matching

9. Psychological Evaluation Report (if 5 years old and Attending licensed Psychologist of the child
above)

10. Recent Photograph DSWD FOs/LGUs/CCAs/CPAs

11. Consent to Adoption (if 10 years old and DSWD FOs/LGUs/CCAs/CPAs

above)
Abandoned/Foundling/Neglected Children
1. Child Study Report (updated within the last 6 DSWD FOs/LGUs/ CCAs/CPAs
months or more recent if there is significant
progress or development)

2. Two (2) SECPA copies of Birth Certificate Philippine Statistics Authority (PSA)

3. Two (2) original copies of the CDCLAA (numbered) DSWD FOs/CO

4. Health and Medical Profile (updated within the last Attending licensed pediatrician/physician of
6 months or more recent if there is significant the child
progress/development in the child’s medical
condition

5. Child Profile DSWD FOs/LGUs/CCAs/CPAs

6. Regional Adoption Clearance (RAC) for DSWD FOs

Interregional Matching

194
7. Psychological Evaluation Report (if 5 years old and Attending licensed Psychologist of the child
above)

8. Recent Photograph DSWD FOs/LGUs/CCAs/CPAs

9. Consent to Adoption (if 10 years old and above) DSWD FOs/LGUs/CCAs/CPAs

Additional Supporting Documents
1. Death Certificate of Birthparents (if deceased)
2. Psychiatric/ Psychological Evaluation Report
3. DVC of husband (if child was born within a valid marriage( Marriage Certificate (if necessary)

For Relative Adoption

1. Same as the requirements stated above for Surrendered/Abandoned/Foundling/Neglected
children
2. Notarized Oath and Undertaking by the guardian/relatives
3. Family Genogram with Birth Certificate

For Cases of Children with Finalized Domestic Adoption

1. Same as the requirements stated above for
Surrendered/Abandoned/Foundling/Neglected ● Court where the domestic adoption was
Children except for the Birth Certificate finalized
2. Certified True Copy of the Adoption decree
3. Certified True Copy of the Finality/ Entry of ● Court where the domestic adoption was
Judgment finalized
4. One (1) SECPA copy of New Birth Certificate of
the child ● Philippine Statistics Authority (PSA)
5. Photograph of the Child with the Adoptive
Parents
● Adoptive Parents

In addition, for an applicant who is residing abroad but Foreign Adoption Agencies (FAAs)
is otherwise qualified to adopt in the Philippines under
the provisions of RA 8552;

HSR prepared by an accredited Foreign Adoption

Agencies (FAAs)
Certification that the said FAA is accredited by ICAB Inter-Country Adoption Board (ICAB)

If necessary, the DSWD may require other documents to support the facts/information indicated /claimed in the
report.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

195
I.FO-Level
1.Convene/conduct pre-adoption None Within the FO ARRS/SWAD
A. Processing of seminar/forum for adoptive day after the
Adoption applicants and issue a Certificate Pre-adoption
Application of Attendance to participants. seminar/foru
m
-The
Prospective
Adoptive 2. Upon the receipt and None Within the FO ARRS/SWAD
Parent/s inquire acceptance of the case of the day upon
(either thru PAP/s for management, receipt of the
phone/ walk- managing social workers shall PAP/s case
in/email/ gather information on the PAP/s
DSWD and assess their motivation to
dashboard)/file adopt (a) child/ren.
application to
the concerned One (1) day
Field Office.
3. Facilitate the accomplishment None PAP/s/DSWD FO
of the application form and ARRS
advise the applicant to submit the
requirements to the FO:

4. Conduct personal interviews None FO ARRS/SWAD

and counselling with the adoptive
applicant/s’ family members and
significant others.
5. Prepare a Home Study Report None Within a FO ARRS/SWAD
based on all information month from
gathered, the date of
along with a complete set of filing of
requirements. application
for adoption
of the PAPs,

6. If not approved, the PAP/s

shall be informed on the
result of the assessment (if
necessary conduct re- Note: The
assessment) number of
signatories in the
documents
7. Once approved, the PAP/s shall be limited to
will be informed and case only 3 signatories
will be included to the
Regional Matching

TOTAL None 5 -15 months

196
I. Regional Level 1.Acknowledges and reviews the None Within two (2) FO- ARRS Social
Placement of Home Study Report and Child working days Worker
Children to Study Report and other from the
PAP/s through supporting documents receipt of
Regional CDCLAA
Matching
2 2. Inform the concerned agency Within three FO-ARRS Social
Endorsement of on the comments and (3) days upon Worker
the Dossier of recommendations through an receipt of
the PAPs and official memo. dossier Regional Director
child for
Regional
Matching
3. Inform and invite the managing None At least three FO ARRS Social
social worker of the child and (3) days prior Worker
PAP/s to present the case for to the
matching scheduled
matching
conference.

4. Invite the RCWSG members At least three FO-ARRS Social

to the matching conference. (3) days prior Worker
to the
scheduled
matching Regional Director
conference
5. Provide the RCWSG None At least three FO- ARRS Social
members advance copies of (3) working Worker
dossier of Children/PAP/s days before
the matching
conference.

6. Conduct /present the child and One (1) day Child and PAP/s
PAP/s’ case in the matching (Matching handling social
conference Conference worker
at least twice
a month but
not
exceeding
four times a
7. Provide substantial month)
comments/observations and RCWSG, FO-
inputs on the cases presented During the ARRS.
and deliberate matching of matching CCAs/CPAs
children and PAP/s conference ‘Social Workers

8. Once the matching of a child to

the PAP is approved, issued a Regional Director
Certificate of Matching,

197
 After the
9. For cases of children not matching
matched after the second conference FO-ARRS Social
presentation, an approved Worker
Regional Clearance for Regional Director
interregional matching together Within three
with the child/PAP/s’ dossier will (3) days from
be transmitted to the Central the date of
Office. matching

All relative inter-country adoption

cases of children shall not be
presented in the regional
matching conference and shall
be issued Regional Clearance
based on the favorable
assessment and
recommendation by the social
worker managing the case.
PAP/s’/SWAD
10. Inform the PAP/s on the A day after Social Worker
result of the matching (if the matching
matched) conference
PAP/s
Submit a written explanation Within two (2)
citing the reasons for non- days after
acceptance of the matched. receipt of the
Acceptability on the reasons shall notice of the
be based on the result of the result of
evaluation of the Regional matching
Director.
11. Pre-Adoptive Placement None Within two (2) FO- ARRS Social
Authority (PAPA) shall be issued days after the Worker
once received the written receipt of the
acceptance letter of the PAP/s. acceptance
letter of the
PAPs
12. Facilitate and coordinate on None Within 10 PAP/s’ and child
the physical transfer of the child days from the Social Workers
to PAP/s. Schedule of the actual receipt of
transfer of the child, shall be PAPA duly
agreed upon by the concerned conformed by
parties. the PAP/s’
13. Conduct/monitor a monthly None Three (3) PAP/s’ Social
post-placement supervisory months after worker
visits and recommend for the the
issuance of Certificate of placement of
Consent to Adoption (CA) at the child to
the final supervisory report or the custody of
recommend to shorten, PAPs

198
 lengthen or waive the
supervisory report.

14. Facilitate the issuance of None A day after DSWD FO-

Certificate of Consent to receipt of the ARRS Social
Adoption, as approved by the final post- Worker)
Regional Director. placement
supervisory Regional Director
report
PAP/s Social
Ensure filing of Petition of Within 30 Worker
Adoption in court by the PAP/s days after the
through their legal counsel. receipt of CA.

Note: End of process for Note: The

Administrative Phase. number of
signatories in the
documents
shall be limited to
only 3 signatories
II. CO Level None
Placement of
Child/ren and Upon receipt of the child and
PAP/s through PAP/s’ dossiers, the PMB-ARRD
Inter-regional matching secretariat shall
Matching conduct the following:
Conference/Issu Within a day PMB ARRD
ance of ICA after the upon Social Worker
1. 1. Acknowledge and review the
Child /Home Study Report receipt of the
and other documentary dossier
requirements and make
assessment and
recommendation.

2. Inform the concerned FO, copy Within three PMB-ARRD

furnished the concerned agency, (3) days upon Social Worker
on the comments through an receipt of the
official letter or memorandum, dossier PMB Director
approved by the Bureau Director

3. Prepare a roster of children

At least five PMB-ARRD
and PAP/s available for
(5) days prior Social Worker
interregional matching. to the
Inform and invite and request scheduled

199
the handling social worker of the matching
child/PAP/s to prepare a conference
visual/PowerPoint presentation
of their cases for matching.
PMB-ARRD
At least five Social Worker
4. Inform and invite the NCWSG (5) days prior
members to the matching to the
conference. scheduled
matching
conference
PMB-ARRD
At least five Social Worker
5. Provide the NCWSG members (5) days
advance copies of the child/ren before the
and PAP/s’ dossier for review matching
conference
Child/PAP/s
On the day of Social Worker
6. Conduct/present the case of scheduled
the child/ren and PAP/s in the matching
matching conference. Ensure a conference
quorum of the NCWSG members (At least once
(three (3) out of five (5). a month, but
not
exceeding
four (4) times
a month) NCWSG
7.Provide substantial comments,
observations, comments/inputs On the day of
on the cases presented. matching
Deliberate matching of children conference
and PAP/s.

Include in the roster of children PMB-ARRD

and PAP/s that are not matched Social Worker
for presentation in the next After the
matching conference. matching
conference
8. Children not matched during PMB-ARRD
the presentation for interregional Social Worker
matching shall be issued with Within two (2)
Inter-Country Adoption days after the
Clearance (ICA), except for matching
children below three (3) years conference
old.

All cases for relative intercountry

adoption/cases with finalized
Domestic Adoption, shall not be
presented in the interregional

200
matching conference and shall
be issued with ICA clearance
based on the assessment and
recommendation by the social
worker. Endorsed immediately to
ICAB the original copy of child’s
dossier, along with the original
copy of ICA clearance, as signed
by the Bureau Director
9. Facilitate the signing of None A day after PMB Bureau
Certificate of Matching for the matching Director
children matched by the NCWSG conference
members. and endorse to the
Bureau Director or his/her duly
authorized representative for
his/her approval.

If any party declines/opposes the

proposed placement of the child Within two (2) PAP/s
to the PAPs as recommended by days upon
the NCWSG, the PAP/s shall receipt the
submit a written explanation notice of
citing the reasons for non- matching
acceptance. Acceptability on the result
reason/s shall be based on the
evaluation of the Bureau
Director.
None
10. Once accepted the matched, Within the PAP/s
submit Acceptance Letter to PMB day, after the
receipt of the
result of the
matching
11. Facilitate the approval of the
PAPA by the Bureau Director or Within the PMB –ARRD
his/her duly authorized day from the Social Worker
representative, upon receipt of receipt of
the Acceptance Letter from the Acceptance PMB Bureau
PAP/s and endorse to DSWD Letter from Director
residential facilities/CCAs/CPAs the PAP/s
concerned
12. Facilitate the approval of the None Within the PMB-ARRS
Pre-Adoption Placement day after the Social Worker
Authority (PAPA), signed by the receipt of the
Bureau Director PAP/s’
Acceptance
Letter

Within 10 PAP/s’ Social

days after the Worker

201
 13. Coordinate and facilitate receipt of the
child’s actual physical transfer to PAPA
the PAP/s
Three (3) PAP/s’ Social
months after Worker
14. Conduct/monitor post- placement of
placement supervisory visits (3 the child
months) and recommend for the
issuance of Certificate of
Consent to Adoption (CA). at the
final supervisory report. Within the DSWD
day, after the Undersecretary
15. Facilitate the issuance of receipt of the for Operations
Certificate of Consent to third/final
Adoption, (CA). attached the post
Final Post-Placement placement
Supervisory Report supervisory
report

Note: End of process for

Administrative Phase. Filing of
Petition of Adoption in court is
outside the jurisdiction of the
Department
TOTAL NONE 25 Days Maximum depending
on the case of the child

15. Provision of Assistance to Clients of the Vocational Rehabilitation

Centers
Procedure on the management of clients’ cases and provision of assistance to
clients of Vocational Rehabilitation Centers managed by DSWD Field Offices i.e.
National/ Area Vocational Rehabilitation Centers and Center for the Handicapped.
Office or Division: Center Development Division
Classification: Highly Technical
Type of Transaction: G2G – Government to Government
Who may avail: Field Offices Center Facilities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Letter LGU/ other referring party
Social Case Study Report LGU/ other referring party
Medical Clearance Private/ Government Physician
Court Order (if any)
Barangay Clearance/ Certificate Local Barangay Office
Other pertinent documents per CRCF manual

202
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

Pre-Admission Phase
1. Client submits for 1. Conducts initial None 2 hours Social Worker
initial interview and interviews with the clients,
assessment parents, or guardians and
provides brief orientation
on the programs and
services of the center.

Clients admitted in the

Vocational Rehabilitation
Centers are either walk-in,
outreached or referral from
the Local Government Unit
(LGU), National
Government Agencies,
Non-Government
Organizations and other
entities.

Remarks: In the new

normal, online registration
virtual platforms/
teleconference or other
forms of modalities are
done in conducting an
interview with client, family
or referring agency in
compliance with safety and
health protocols.
Receives a list of 2. Accomplishes the intake None One day Social Worker
documentary sheet and submits it to the
requirements or referral Supervising Social Worker
to other agencies for case assignment.

Provides the list of

documentary requirements
for compliance of the
client’s family, if the client
is found eligible to avail of
the service

Refers the client to LGU,

families, and other
agencies who can respond
to his/her needs, if the
client is found not eligible
to avail of the service.

203
Submit self for physical 3. Refers the client to the None 30 minutes Social Worker,
medical examination Medical Officer for physical Medical
examination. Should the Officer,
Medical Officer request Client
laboratory tests, the client
shall be given one day to
comply with the required
tests.

Submit self for 4. Refers the client to the None 2 hours Social Worker
psychological Vocational Guidance and Psychologist/
assessment Psychological Services for Psychometricia
the initial assessment to n
determine his/ her
psychological functioning,
if client is assessed to be
physically fit

5. Conducts home visit to None 45 days Social Worker

the clients to gather (VRC)/ Social
collateral information as Worker (LGU)
basis in the preparation of
the Social Case Study
Report

For the clients from far

flung provinces, cities,
municipalities/ areas, the
social worker coordinates
and requests assistance
from the C/MSWDO for the
conduct of the home visit to
the client to gather
information.

The social worker prepares

the social case study report

Admission Phase
Attends the orientation 1. Orients the client about None 1 hour Social Worker,
on the facility’s the facility, its programs Client
programs and services. and services, exploratory
courses, schedules, rules
and regulations including
the accommodation
procedures of clients (if
necessary) with client’s
conformity.

204
 The Social Worker
accomplishes Admission
Slip.
2. The rehabilitation team None 4 hours Rehabilitation
conducts the 1st team
Rehabilitation Team
Meeting. The client’s case
is presented and
discussed including the
information from the client
and from the collateral
information gathered.

The discussion includes

details on the exploratory
training (2-3 courses within
five days per course),
result of the psychological
assessment, evaluation of
the social rehabilitation
courses and the
intervention plan of
different services.

3. The social worker calls None 2 hours Social Worker,

for the second Rehabilitation
rehabilitation team meeting Team
to discuss and finalize the
social rehabilitation goals
of clients (indicating
rehabilitation indicators,
plans and social
rehabilitation schedules
within 2-3 months).
Social Rehabilitation Phase
Attends the social 1.The Social Adjustment None 3 months SAS, VPGS,
rehabilitation training for Service, Vocational and Training,
two to three months on Psychological Guidance Medical and
functional literacy, Service, Training Service, Dental
independent living, Medical and Dental Services
personality Service, etc. provide
development, physical appropriate programs and
functioning, work services needed by the
adjustment, etc. client.

The Social Worker

prepares and consolidates
all reports from different
services.

205
 The Social Worker updates
the Social Case Study
Reports and Intervention
Plan of the client per
results of monitoring and
evaluation done while
attending the social
rehabilitation.
2. Convenes rehabilitation None 1 hour Social Worker,
team for an evaluation Vocational
conference to discuss and Training
assess the results of Social Members,
Rehabilitation Training and Rehabilitation
determine the client’s Team
readiness for vocational
rehabilitation training.
Proceed for the 3. Endorse client to 20 minutes Social Worker,
vocational rehabilitation proceed to the vocational Clients
training phase and/ or rehabilitation training
receives certificate of phase, if client is willing.
attendance for the
completion on social If the client decides NOT to
rehabilitation training proceed to the vocational
program. training, provides
certificate of attendance for
the completion on social
rehabilitation training
program.
4. Convenes the None 2 hours Social worker
rehabilitation team to Rehabilitation
determine and finalize the Team
client’s vocational training Client
course to take, vocational
training schedules and
other needed
requirements.

The team finalizes the

vocational rehabilitation
goals of client.
Vocational Rehabilitation Phase
Attends to the 1. Refers the client to the None 3 to 9 months Social Worker,
vocational training vocational training services Psychologist/
services based from the to acquire skills along his/ Psychometricia
chosen vocation course her chosen vocational n
course and duration period
from three up to nine
months.

206
The psychologist/
psychometrician conducts
vocational counselling
session to the client for
guidance.
2. The rehabilitation team None Social Worker,
monitors and submits Rehabilitation
progress reports within 3-9 Team,
months period providing Trainers
feedback on significant SAS Service
effects/ benefits of the VPGS Service
vocational rehabilitation
attended by client.

The Social Worker

consolidates all reports
from different services.

The social worker updates

the Social Case Study
Report and intervention
plan per results of
monitoring and evaluation
during the vocational
rehabilitation phase.
3. The social worker with None 3 hours Social Worker,
the rehabilitation team Rehabilitation
assesses the results of the Team
vocational rehabilitation
training program of the
client.

If the vocational
rehabilitation training is
successful, thereafter the
rehabilitation team will
discuss and agree on plans
and schedules for the OJT
of client.
4. Social Worker prepares None 1 hour Social Worker/
referral letter to the Rehabilitation
concerned parties. If the team
client wants to take other
options or proposals for
further training/
employment, then the
rehabilitation team will
assist him/her on the
matter.

207
 5. The Social Worker calls None 3 hours Social Worker,
the rehabilitation team Placement
meeting to discuss the Officer,
conduct of the On-the-Job Rehabilitation
(OJT) Training of client for Team
two-three months.

The rehabilitation team

discusses/ finalize the
referral letter and MOA/
MOU with employers.

6. Prepares the referral None 1 hour Social Worker

letter and MOA/ MOU with
employers.
On-the-Job Training Phase
Attends the OJT based 1. Monitors clients on None 2-3 months Social Worker
on recommendation of matters such as Placement
the rehabilitation team. attendance, behavior, work Officer
attitude and work habit. Client
Employer
The social worker prepares
monthly feedback report.

The employer submits an

evaluation report based on
the performance of the
client.
2. Convenes the None 45 minutes Social Worker,
rehabilitation team to Rehabilitation
discuss the results of the Team
OJT of client based on Client
employer’s final evaluation Employer
report.

If OJT assessment is
positive/ favorable, the
trainee will be referred
either to school or job
placement
Job Placement Phase
Avails of open 1. Refers client to open 3 months Social Worker,
employment, self- employment, self- Placement
employment or employment or sheltered Officer,
sheltered employment employment within three Client
months.

2. Submits an evaluation 1 day Placement

on program Officer,
implementation citing Rehabilitation

208
 effects/ benefits to the Team,
social worker and Employer
members of the
Rehabilitation Team
recommending for the
closure of the case having
achieved the vocational
rehabilitation indicators.

When job placement

indicators have been
achieved within three (3)
months from the date of
actual job placement, the
graduate and the employer
are formally informed on
recommendation for the
closure of the case

The Placement Officer and

Rehabilitation team identify
gaps to enhance the
provision of the vocational
rehabilitation programs
and services. Feedback
reports from client after
undertaking the vocational
rehabilitation training
program are elicited and
responded.

The social worker prepares

an updated social case
study report.

Discharge Phase
1. Conducts pre-discharge None 2 hours Social Worker,
conference with the Client,
rehabilitation team Family
involving the family Member,
member, referring party Referring
and LGU to discuss the Party/LGU
nature of discharge and
after care plan of client
within three-six months.

The nature of discharge

includes but not limited to
open employment, self-
employment, sheltered

209
 employment, independent
living, family, employer,
LGU acceptance, dropped
out or terminated.

The discharge/ termination

plan is formulated with the
client and other
stakeholders prior to actual
termination.

2. Calls for the final None 2 hours Rehabilitation

discharged conference team
with family member and Referring party/
referring party to finalize LGU
the discharged plan.
Accomplishes Client 3. Administers satisfaction None 10 minutes Social Worker,
Satisfaction Survey survey either online or Client
personal fill-in the form.

Remarks: In the context of

the pandemic, filling up the
satisfaction survey can be
done either through email
or personal filling-out of
survey or other modalities,
whichever is applicable to
the client.
VI. Post Discharge
1. Conducts monitoring None 3-6 months Social Worker,
visit to clients within 3 to 6 after discharge
months after the discharge
to determine the status of
client in the family or
community.

The Social Worker

prepares termination/
closing summary report of
client.

Remarks: In the context of

the pandemic, the social
worker conducts virtual
platforms/ teleconference
or other forms of modalities
to monitor status of client in
the family or community.

210
 TOTAL NONE 18 months maximum, until job
placement phase when availed

16. Provision of Assistance to Person living with HIV (PLHIV)

As part of the DSWD’s psychosocial care and support services for persons living
with HIV (PLHIV) and their affected families and in accordance with Section 36 of RA
11166, the Department, through its Field Offices (FOs) provides economic assistance
for education, livelihood, burial/funeral, transportation, medical, and food. These forms
of assistance are meant for individuals and families of PLHIV in need of social welfare
and development interventions.

The direct provision of this assistance aims to mitigate the impact of HIV and AIDS
on affected individuals and their families, assuring their well-being and; contributing to
the overall response of the national government to HIV and AIDS.

Office or Division: Field Office (Protective Services Division/Unit, Community Based

Services Unit/ Section
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: People Living with HIV (PLHIV) and their affected families
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Medical Assistance for Hospital Bill
1. Any valid identification card of the client/  Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC,
NBI, DFA and among others)
2. Medical Certificate/Clinical Abstract  Attending Physician or from Medical Records of the
complete with name, license number and designated Treatment Hubs and/or Primary HIV Care
signature of the Physician issued within three Facilities
months (original and one(1) photocopy)
3. Hospital bill / Statement of Account  Billing clerk of the hospital
(outstanding balance) with name and
signature (original and one(1) photocopy)
4. Social Case Study Report/ Case Summary  Licensed social worker from DSWD, Local Social
Welfare and Development Office, Medical Social
Services, Treatment Hubs, and Primary HIV Care
Facilities
5. Certificate of Indigency or Barangay  From the Barangay where the client is presently
Certificate declaring client’s situation (original residing.
and one(1) photocopy)
Medical Assistance for Medicine
1. Medical Certificate/Clinical Abstract  Attending Physician or from Medical Records of the
complete with name, license number, and designated Treatment Hubs and/or Primary HIV Care
signature of the attending physician issued Facilities
within three months (original and one(1)
photocopy)

211
2. Prescription with the date of issuance,  Attending Physician or from Medical Records of the
complete name, license number, and designated Treatment Hubs and/or Primary HIV Care
signature of the Physician issued within three Facilities
(3) (original and one(1) photocopy)
3. Any valid identification card of the client/  Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC,
NBI, DFA and among others)
4. Social Case Study Report/ Case Summary  Licensed social worker from DSWD, Local Social
Welfare and Development Office, Medical Social
Services, Treatment Hubs, and Primary HIV Care
Facilities
5. Certificate of Indigency or Barangay  From the Barangay where the client is presently
Certificate declaring client’s situation (original residing.
and one(1) photocopy)
Medical Assistance for Laboratory Requests
1. Any valid identification card of the client/  Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC,
NBI, DFA and among others)
2. Medical Certificate/Clinical Abstract  Attending Physician or from Medical Records of the
complete with name, license number and designated Treatment Hubs and/or Primary HIV Care
signature of the Physician issued within three Facilities
months (original and one(1) photocopy)
3. Laboratory Requests with name, license  Attending Physician or from Medical Records of the
number and signature of the attending designated Treatment Hubs and/or Primary HIV Care
physician issued within three (3) months Facilities
(original and one(1) photocopy)
4. Social Case Study Report/ Case Summary  Licensed social worker from DSWD, Local Social
Welfare and Development Office, Medical Social
Services, Treatment Hubs, and Primary HIV Care
Facilities
5. Certificate of Indigency or Barangay  From the Barangay where the client is presently
Certificate declaring client’s situation (original residing.
and one(1) photocopy)
Burial Assistance for Funeral Bill
1. Any valid identification card of the client/  Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC, NBI,
DFA and among others)
2.Death Certificate or Certification from the  City/Municipal Hall ( Civil Registry Office), hospital,
Tribal Chieftain (for IPs), Imam (for Moro), or Funeral Parlor or Tribal/Religious Chieftain/Leader,
any authorized medical practitioner in the
absence of a death certificate (original and
one(1) photocopy)
3. Funeral Contract with Outstanding Balance  Authorized staff of the Funeral Parlor/ Memorial Chapel
except for Muslims and Indigenous People
performing customary practices (original and
one(1) photocopy)
4.Certificate of Indigency or Barangay  From the Barangay where the client is presently
Certificate declaring client’s situation (original residing.
and one(1) photocopy)

212
Burial Assistance for Transfer of Cadaver
1. Any valid identification card of the client/  Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC,
NBI, DFA and among others)
2. Death Certificate or Certification from the  City/Municipal Hall ( Civil Registry Office), hospital,
Tribal Chieftain (for IPs), Imam (for Moro), or Funeral Parlor or Tribal/Religious Chieftain/Leader
any authorized medical practitioner in the
absence of a death certificate (original and
one(1) photocopy)
3. Funeral Contract except for Muslims and  Authorized staff of the Funeral Parlor/ Memorial
Indigenous People performing customary Chapel
practices (original and one(1) photocopy)
5. Certificate of Indigency or Barangay  From the Barangay where the client is presently
Certificate declaring client’s situation (original residing.
and one(1) photocopy)
Educational Assistance
1. Any valid identification card of the client/  Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC,
NBI, DFA and among others)
2. Validated school ID of the student  Registrar, Authorized staff from the school
beneficiary
2.Enrolment Assessment Form or Certificate  Registrar, Authorized staff from the school
of Enrolment or Registration (original and
one(1) photocopy)
3. Statement of Account for college students,  Registrar officer, Authorized staff from the school
when available. This may not available to
State Universities
Registrar (original and one(1) photocopy)
4. Certificate of Indigency or Barangay  From the Barangay where the client is presently
Certificate declaring client’s situation (original residing.
and one(1) photocopy)
Food Assistance for Individuals and Families
1. Any valid identification card of the client/ Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC,
NBI, DFA and among others)
2. Barangay Certificate/ Certificate of  From the Barangay where the client/s is/are presently
Residency residing.
Transportation and Cash Assistance for Other Support Services
1. Any valid identification card of the client/  Government agencies issuing an identification
person to be interviewed card(SSS, Philhealth, LTO, PAG-IBIG, COMELEC,
NBI, DFA and among others)
2. Depending on the circumstances:  Police Station, Bureau of Fire, Philippine Embassy /
-Police Report/ Bureau of Fire Protection Consulate, Social Worker from welfare agencies.
Report from the Bureau of Fire

-Passport, Travel Document/s, certification

from OWWA or the Barangay

-Certification from social worker or Case

manager from rescued clients.

213
-Police Blotter and social worker’s certification
for the victims of online sexual exploitation of
children

- For Locally stranded individuals (LSI) without

valid IDs, the Medical Certificate or the Travel
Authority issued by the Philippine National
Police will suffice and be accepted to prove
his/her identity.
3.For all other incidents- Barangay Certificate  From the Barangay where the client is presently
of Residency or Certificate of Indigency or residing.
Certificate of the Client is in Need of
Assistance as well as other documents from
legal authority’s/regulating agencies, as may
be applicable.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Client receives 1. Issuance of Health Declaration None 5 minutes Admin / Security
accomplished Form and queue number Personnel
Health Declaration
Form and received
queuing number
2. Submits 2.1 Conduct initial interview to None 5 minutes Designated PLHIV
documents and self identify needs/queries of the Focal Staff /
for interview and client Alternate
assessment None 5 minutes Designated PLHIV
If asking for informational Focal Staff /
service, provide the necessary Alternate
information and a copy of the
checklist of requirements.

If submission of requirements
to avail service, receive
documents

2.2 Review documents

submitted by client.

If the client is a referral from

other agencies or organizations:
 Check Documentary
Requirements for needed
Assistance and completeness
of forms for referrals

If the walk-in client, PLHIV:

 Conduct initial interview to
identify assistance being
sought for and review
document requirements being

214
 presented as to completeness
and compliance

If supporting documents are

incomplete and non-
compliant, provide a checklist.
Check the completed / compliant
documentary requirements and
highlight incomplete/
noncompliant requirements for
submission and ask client to
return with completed
documents required.

3. Client to fill-out 3. Conduct of further verification None 15 minutes Designated PLHIV

necessary fields in of submitted documents and Focal Staff /
prescribed forms probing interview Alternate
 Verify submitted requirements
for veracity, consistency, and
authenticity.
- If one or more documents are
found to be inauthentic or
contains inadequate details,
provide explanation to client;
- Provide checklist and identify
which document is inauthentic
and inadequate.
 Conduct assessment and
intake interview
Designated PLHIV
4.Recommend assistance to be None 15 minutes Focal Staff /
provided to client and facilitate Alternate
disbursement or referral to other
DSWD OBSUs Authorized
approving personnel
If assistance may be directly
provided:
 Preparation of Certificate of
Eligibility
 Encoding of client’s information
to registry and accomplishment
of Form Three (3) Referral
Feedback if client was referred
by another agency;
 Submit documents to authorized
personnel for review and
approval;
 Ensure all required signatories
and fields are accomplished. If within the
day:
If client needs to be referred to other 30 minutes to
OBSUs such as the CIS and SLP: one (1) hour

215
  Social worker to facilitate depending on
referral with reference to the amount
respective Citizen’s Charter of and
receiving offices; assistance
 Conduct follow-through to seek being sought
feedback on the actions taken
for
and/or, if needed, provide
further clarification. Designated PLHIV
If not, within Focal and/or
5. Social worker completely three (3) Alternate
facilitates approval of documents working days
and actual disbursement of None or depending Authorized
assistance that may either be on the approving personnel
Cash or a Guarantee Letter to availability of
identified service provider funds and/or Designated
 Designated approving authorized disbursing officer
officer/s conduct/s final approving
review of submitted officers; as
documents and initiate final well as the
approval of the worker’s amount and
recommendation; assistance
 Preparation of vouchers of being sought
designated personnel; and
 Actual disbursement of
assistance to client

4. Client 6. Issue Client Satisfaction None 10 minutes Designated PLHIV

accomplish Client Survey (CSS) Form to client Focal and/or
Satisfaction Survey  Ask client to completely fill- Alternate
Form out the CSS Form;
 Collect accomplished form
and submit to designated
personnel for consolidation

TOTAL For within the day transaction:

1 hour and 45 minutes

If not within the day:

3 days, 1 hour, and 15 minutes

17. Procedure for Social Pension Provision to Indigent Senior

Citizens (SPISC)
The Social Pension for Indigent Senior Citizens (SPISC) is in compliance with the
Republic Act No. 9994 or the “Expanded Senior Citizens Act of 2010” which
institutionalizes social protection to senior citizens by providing additional government
assistance to indigent senior citizens which aims to augment the daily subsistence and

216
other medical needs of the eligible beneficiaries based on the eligibility criteria as
mentioned below.

Office or
Program Management Bureau - Sectoral Programs Division
Division
Classification Highly Technical
Type of
G2G-Government to Government ; G2C-Government to Citizen
Transaction
Indigent senior citizens who are:

a) 60 years old and above indigent senior citizens who are frail, sickly,
Who may avail: bedridden, or with a disability;
b) No permanent source of income
c) No regular support from family or relatives
d) No pension from GSIS, SSS, PVAO, and other insurance agencies
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
OSCA at Local Government Unit, Government Agency issuing
OSCA ID or any Valid ID
Government ID
BSCA:
The BSCA President distribute Applications Forms to the indigent
senior citizens of the barangay for onward submission to the OSCA.

or
Social Pension Application Form
OSCA:
The indigent senior citizen may go directly to the Office for Senior
Citizens Affairs (OSCA) located in their respective locality.

BSCA/OSCA to provide a copy of the Social Pension Application Form

to the senior citizen.
1ST PHASE VALIDATION AND ASSESSMENT OF THE SOCPEN BENEFICIARIES’
SUBMITTED MASTERLIST
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. DSWD FO None Within 7-14
1.1 The DSWD Field Office –
RSPU receives working days from  OSCA
Regional Social Pension Unit
the consolidated the receipt of the
(RSPU) receives the certified
list from the certified list  LSWDO
consolidated list of indigent
LSWDO and
senior citizen applicants
conducts  Referring
submitted by the LSWDO /
assessment/ agencies/
walk-in applicants/ referrals
validation to organizations
from different stakeholders to
potential and other
the Field Offices.
beneficiaries stakeholders
1.2 DSWD FO RSPU
 Walk-in
schedules the
Applicants

217
 validation/assessment and
shall inform the LGU (OSCA None  DSWD FO
and LSWDO) RSPU

1.3 DSWD FO RSPU conducts

the validation using General
Intake Sheet (GIS) (Annex 2)
and/or Social Pension
Beneficiary Update Form None
(SPBUF) based on the certified
list of potential beneficiaries
submitted by the
OSCA/LSWDO.

1.4 Submission of delisted,

replacement, for validation and
for inclusion should be
quarterly in coordination with
LGUs by DSWD FO RSPU.

None

2. DSWD FO 2.1. DSWD FO RSPU encodes None Within 7-14  DSWD Field
RSPU encodes the validated list of potential working days Office –
the final list of beneficiaries in the SPIS by RSPU
beneficiaries in data entry and for uploading to
the Social the DSWD Central Office –  DSWD
Pension Social Pension Unit for cross- Central Office
Information matching. - Social
System (SPIS) Pension Unit
The data from SPIS will
determine if the applicant is
eligible or not. (Yes/No)

2.1.1. If Yes: Generation of

Certification of Eligibility
duly approved by RD

2.1.2. If No: DSWD FO None

RSPU to provide
data/results through an
Official letter to LGUs for
revalidation/grievance.

2.1.2.1. Delisted None

beneficiaries (double
entry, deceased, able
family, receiving a
pension from other
government and private

218
 agencies and with
regular income) subject
for replacement.
None
2.1.2.2. LSWDO will
identify the replacement
as per approved and
qualified waitlisted
beneficiaries.

2.1.2.3. BSCA, OSCA, None

LSWDO and DSWD FO
RSPU staff conduct
door-to-door validation
using the SPBUF as the
basis for assessment.
3. DSWD FO 3.1 DSWD FO RSPU encodes/ None Within 7-14  DSWD
RSPU uploads the consolidated working days Field
encodes/uploads validated list submitted to the Office -
validated list of DSWD CO Social Pension Unit RSPU
beneficiaries for data cleansing and eligibility
test.
4. DSWD 4.1 DSWD CO Social Pension None Within 20 working  DSWD
CO Social Unit performs and runs days Central
Pension Unit eligibility tests to the received Office -
performs data validated lists of beneficiaries. *turnaround time Social
cleansing and includes the Pension
runs eligibility 4.1.1. DSWD CO Social receipt from FO Unit and
tests Pension Unit endorse until the ICTMS
generated clean and None endorsement to
error list to the DSWD FOs of the clean
FO RSPU and error list.

5. DSWD FO 5.1 DSWD FO RSPU endorses None Within 7-14 days  DSWD FO
RSPU endorses a the approved validated list -RSPU
validated and of beneficiaries to the  LSWDO
approved list of City/Municipal Mayor  OSCA
qualified Social through the OSCA Head
Pension and LSWDO.
Beneficiaries.
5.1.1. Per coordination of
the DSWD FO RSPU,
OSCA/LSWDO notifies
the qualified senior
citizens thru a written None
notification of their
inclusion as beneficiary
of the Social Pension
Program.

219
6. Qualified 6.1. Qualified Indigent Senior None None  Indigent
Indigent Senior Citizen receives written Senior
Citizen notified letter from the Citizen
and received OSCA/LSWDO on his/her
qualification to inclusion as beneficiary of
the program the program.
TOTAL PROCESSING TIME NONE 76 days maximum
processing time per the
Master list submitted
2ND PHASE FACILITATION OF CASH ADVANCE FOR THE CONDUCT OF SOCIAL PENSION
PAYOUT THROUGH SPECIAL DISBURSING OFFICERS (SDOs)
1. DSWD FO None Within 7-10  DSWD
facilitates the working days Field
1.1. DSWD FO - Finance Unit
cash advance. before informing Office
facilitates the cash
the LGUs on the Finance
advance of the stipend
conduct of pay- Unit
based on the approved
out.
list of beneficiaries and
 DSWD
corresponding amount
FIELD
for each payroll.
OFFICE -
RSPU
2. DSWD FO 2.2. DSWD FO – Finance None Within 1-3  DSWD
SDOs encash Unit identified Special working days Field
the cash Disbursing Officer before the Office
advance (SDOs) encash the cash conduct of pay- Finance
advance of the stipend out. Unit
based on the identified
corresponding number of SDOs
Social Pension
beneficiaries (FO)  DSWD
FO -
RSPU
3. DSWD FO 3.1. DSWD FO RSPU informs None Within 5 working  DSWD
RSPU informs the City/Municipal Mayor days before the Field
the through the OSCA Head pay-out Office –
OSCA/LSWD and LSWDO of the RSPU
O on the schedule of payout
schedule of  OSCA/LS
payout 3.1.1. Per coordination WDO
with the DSWD FO
RSPU,
OSCA/LSWDO
informs the Social
Pension
Beneficiaries of the

220
 date and venue of
the payout.

LSWDO 3.1.2.
acknowledges the
payroll and number
of beneficiaries and
confirm the
schedule on the
conduct of payout.
TOTAL PROCESSING TIME NONE Within 13-18 days processing
time before the conduct of
payout.
3RD PHASE: CONDUCT OF PAYOUT
4. Conduct 4.1. Qualified Indigent Senior None Within 15 days  Indigent
of the Social Citizens received their upon release of Senior
Pension Payout social pension stipend on the cash advance Citizen
the scheduled payout
 DSWD
4.1.1. The DSWD RSPU Field
Social Pension Focal Office -
Person shall conduct RSPU
exit conferences for
both schemes with  OSCA/LS
LCE and LSWDO to WDO
discuss what
transpired during the
payout and reach an None
agreement to improve
delivery of service to
the FOs beneficiaries
and the LGUs
constituents.
TOTAL PROCESSING TIME Within 15 days processing time
upon release of the cash advance
from SDOs

*processing time depending on the

number of beneficiaries per
Barangay, per LGU and output
capability of SDOs.
4th PHASE: REPORTING AND LIQUIDATION
5. Preparatio 5.1. DSWD FO RSPU provides None Within 7-14  DSWD
n of DSWD FO the LGU the data on the working days after Field
RSPU report to paid and unpaid the conduct of Office -
LGU beneficiaries including the pay-out. RSPU
deceased for their
reference and action for
possible replacement.

221
 5.1.1. DSWD FO RSPU to None
prepare status of
recommendation for
replacement as
validated in the
waitlist.
6. DSWD FO 6.1. DSWD FO Identified SDOs None Within 7-14  DSWD
RSPU to prepare to prepare the liquidation working days after Field
the liquidation report on the recently conduct of pay- Office
report concluded Social Pension out following the Identified
Pay-out in support of Guidelines on SDOs
DSWD RSPU for the Cash Advance /
accomplishment of AO No. 13.  DSWD
supporting documents Field
Office -
RSPU

Within 8-21 days processing time

TOTAL PROCESSING TIME NONE

NOTE: Turnaround/ Processing time depends on the availability of the DSWD Field Office
Identified SDOs, schedules of payout and other geographical location/ logistical requirements
as agreed upon by the FOs and LGUs.

18. Provision of Assistance under the Recovery and Reintegration

Program for Trafficked Persons (RRPTP)
The RRPTP is a comprehensive program that ensures adequate recovery and
reintegration services provided to trafficked persons. It utilizes a multi-sectoral
approach and delivers a complete package of services that will enhance the
psychosocial, social, and economic needs of the clients, the families, and the
communities where the trafficked persons will be eventually reintegrated. It also
improves community-based systems and mechanisms that ensure the recovery of the
victim-survivors and prevents other family and community members to become victims
of trafficking.

Office or Division: Sectoral Programs Division/ DSWD Field Offices

Classification: Highly Technical
Type of Transaction: G2C- Government to Citizens
1. Victim-survivor of trafficking
2. Families of the victim-survivor of trafficking.
Who may avail:
3. Witnesses of cases of human trafficking.
4. Communities with incidence of human trafficking.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

222
Case Management
1. Travel documents (for Repatriated TIP Department of Foreign Affairs / Philippine
Victims) Embassy (for Repatriated TIP Victims)
2. Valid ID
3. Social Case Study Report
Medical Assistance
1. Clinical Abstract / Medical Certificate with Hospital where the client is admitted or seen.
signature and license number of the
attending physician (issued within three
months)
2. Hospital Bill (for payment of hospital bill)
or Prescription (for medicines) or
Laboratory requests (for procedures).
3. Barangay Certificate and Valid ID for the
client

Educational Assistance
1. School registration and/ or certificate of School where the client is enrolled
enrolment
2. Statement of Account for tertiary education
3. Valid school ID Valid ID of the parent/
guardian

Skills Training
1. Official receipt from the training school TESDA / accredited training school where the
(TESDA/ CHED accredited training client is enrolled
school.
2. Valid school ID
Financial Assistance for Employment (e.g. driver’s license, NBI and police clearance,
Medical Certificate etc.)
1. Contract of Employment or any similar Employer of the client
document which indicates that they are hired
2. Valid ID
Financial Assistance for Livelihood
1. Result of the Handa Ka Na Bang DSWD Field Offices
Magnegosyo? The client score’s must be
75 and above in order to be eligible for the
livelihood Program, to determine the
preparedness of the client to start their
business. Re-assessment will be
conducted to clients who will have a score
of 74 and below or they may be
considered to avail financial assistance

223
 for employment.
2. Project Proposal. They may write using
their vernacular or local dialect. They may
be assisted by the social worker in
preparation of the said proposal.
3. Valid ID
4. Social Case Study Report
Logistical Support During and Post-Rescue Operation of Victim-survivors of Trafficking
1. No Documents need. DSWD Field Offices -Victim-survivors of trafficking
during rescue operation. Social workers are highly
needed to provide psychosocial counseling and
assist victim-survivors of trafficking all throughout
the process from recovery to reintegration.
Provision of Temporary Shelter
1. Medical Certificate DSWD Field Offices -Victim-survivors of trafficking
2. Case Summary may be placed in DSWD run/ registered, licensed
3. Referral Letter from the Social Worker and accredited residential care facilities for
protective custody.
Support for Victim-survivors/ Witness and Transportation Assistance
1. Valid ID DSWD Field Offices
2. Social Case Study Report
Official receipt for the client’s board and lodging
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. The victim 1.1 Interview of the client None 15 minutes RRPTP Social
survivors of Worker
trafficking may visit 1.2 Provide Psychosocial 30 minutes
the DSWD Field/ Counseling
Regional Office or
Rescued by Social 1.3 Assessment 30 minutes
Worker

1.3.1 If the Client needs 30 minutes

Temporary Shelter refer to
Residential Care Facility.

1.3.2 The Social Worker

provides a list of 15 minutes RRPTP Social
documentary requirements Worker and
depending on the Residential Care
assistance to be provided. Social Worker
Refer to the list of
requirements.
2. Submission of 2.1 Screening of the None 10 minutes RRPTP Social
Documentary submitted documents Worker
Requirement for (Note: Given all
the service/s to be requirements are

224
 availed submitted by the client)

2.2.1 For the livelihood None 7-15 Days SLP Staff and
assistance, the RRPTP RRPTP Social
Social Worker will forward Worker
the documents to
Sustainable Livelihood
Program for further
assessment.

2.2 Processing of the None 3 working days RRPTP Social

assistance being sought; Worker

a. Preparation of Voucher
(if financial related
b. Social Case Study
Report
c. Preparation of referral
letter (if needs other
program assistance)

2.3 PSU/ CBU Division None 1-2 working

Chief and Budget Officer days
recommend the provision
of assistance for approval
of the Regional Director.

2.4 The Regional Director

approved the provision of None 1-2 working
assistance to the victim- days
survivors of trafficking.

2.5 Releasing of the None

assistance to client (Cash
or Non-Cash)

Total for Temporary Shelter None 2 hours

Total for Livelihood Assistance None 12 Days
Total for other Assistance None 5 Days

19. Provision of Centenarian Gifts to Centenarian

Republic Act 10868 or the Centenarians Act of 2016 gives due recognition to
Filipino citizens, both in the Philippines and abroad, who reached the age of 100 years
old. The Act mandated the Department to provide the centenarian benefit of
Php100,000.00, Letter of Felicitation and Posthumous Plaque of Recognition, at the
national level.

225
Office or Division: Program Management Bureau – Sectoral Programs Division
Classification: Complex
Type of Transaction: G2C-Government to Citizen
Who may avail: All Filipino citizens, both in the Philippines and abroad, who reached
the age of 100 years old
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Living Centenarians:
Birth certificate Philippine Statistics Authority (PSA) or Local Civil
Registrar (LCR)
Philippine Passport Department of Foreign Affairs (DFA)
Identification cards Office for Senior Citizens Affairs (OSCA); Land
Transportation (LTO)-issued Driver’s License, social
security cards like the Government Service Insurance
System (GSIS), and Social Security System (SSS),
Professional Regulatory Commission (PRC) license,
Philippine Postal, Commission on Elections
(COMELEC)
Marriage Certificate Philippine Statistics Authority (PSA) or Local Civil
Registrar (LCR)
Birth Certificates of children Philippine Statistics Authority (PSA) or Local Civil
Registrar (LCR)
Affidavits executed by at least two (2) Lawyer (either public or private)
disinterested persons
Old School or Employment records School or Employment agency
Baptismal and/or Confirmation records Parish church and other religious denomination
Medical and/or Dental examination Government / private doctors or dentist
Other related documents National Commission on Muslim Filipinos (NCMF) /
National Commission on Indigenous People (NCIP);
AFPSLAI, AMWSLAI, Veterans
For Deceased Centenarians:
Death certificate Philippine Statistics Authority (PSA) or Local Civil
Registrar (LCR)
Identification card of the nearest Office for Senior Citizens Affairs (OSCA); Land
surviving relative Transportation (LTO)-issued Driver’s License, social
security cards like the Government Service Insurance
System (GSIS), and Social Security System (SSS),
Professional Regulatory Commission (PRC) license,
Philippine Postal, Commission on Elections
(COMELEC)
Certificate of live birth of the nearest Philippine Statistics Authority (PSA) or Local Civil
surviving relative Registrar (LCR)
Special Power of Attorney Lawyer (either public or private)
Warranty and Release from Liability DSWD Field Offices

226
*Documents stated in the living centenarians, shall also be required to be submitted by the
nearest surviving relative of the deceased centenarians that will prove the deceased
centenarians’ age eligibility at the time RA 10868 took effect if any

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. Submission of 1. The DSWD Field None Applicant
application of Office received the LGU
centenarians masterlist of the
and/or nearest centenarians through
surviving relative the following:
1.1. The Local
Government Units
through the Office for
Senior Citizens
Affairs or the Local
Social Welfare and
Development Office
shall submit to the
respective Field
Office the
consolidated
validated masterlist of
centenarians in their
city/municipality.
1.2. Endorsement from
the legislators; Office
of the President;
among others
1.3. Walk-in clients
2. DSWD FO 2. The Field Office None Desk Project
conducts Centenarian focal validation: 1-3 Development
validation to the person (PDO II) working days Officer II
identified conducts desk (Centenarian
masterlist of validation based on focal)
centenarian the documents
applicants submitted and/or
home validation to the Home
centenarian Validation: 1-
applicants, both to the 15 working
living and to the days
nearest surviving
relatives of the
deceased
centenarians

227
2.1. In case of incomplete None N/A Centenarian
documents or applicants
documents and/or nearest
discrepancy, the surviving
Centenarian focal relative
persons shall require
the centenarian
applicants and/or
nearest surviving
relative to comply
with the lacking
documents and/or
reconcile the
documents with
discrepancy.

2.2. Centenarian focal

person to coordinate
with the Local None Centenarian
Government Units on focal person
the discrepancies of and LGU
the documents
submitted and
request to assist the
centenarian
applicants and/or
nearest surviving
relative

2.3. Centenarian focal

person to provide
technical assistance
to the centenarian None Centenarian
applicants and/or focal person
nearest surviving
relative by
coordinating with the
concerned agencies.

3. The Centenarian focal

person shall send a
letter duly signed by
the Regional Director
to the LGU citing the None 1-5 working Centenarian
result of the days focal person
assessment:

228
 3.1. Ineligible
centenarians
3.2. Eligible centenarians

Centenarian applicants
and/or nearest surviving None
relative shall be copy
furnished of the said letter, None
by the LGU
4. DSWD FO to 4. The Centenarian focal None 1-20 working Centenarian
facilitate the person shall facilitate days focal person
centenarian gift the voucher
of the eligible corresponding to the
centenarians number of
centenarians to be
awarded. The
incentives can be
either thru cash or
cheque.

For centenarians to
4.1.
be paid thru cash, the None FO – Special
Field Office shall Disbursing
encash the check Officer
through the Special
Disbursing Officers.
5. DSWD FO to 5. Release of None
release the Centenarian Gift to
centenarian gift Centenarian
of the eligible
centenarians 5.1. The Centenarian 1-3 working Centenarian
focal person shall days focal person
notify the LGU on the
scheduled release of
the centenarian gift to
the identified
validated eligible
centenarians and
nearest surviving
relative.

5.2. The centenarian gift

shall be released to 1-20 working FO-Special
the eligible days Disbursing
centenarian and/or Officer;

229
 nearest surviving Centenarian
relative, either focal person
through cash or and LGU
cheque, in the form of
the following mode:

a. House-to-house
delivery and/or plaza
type delivery by the
FO-Special
Disbursing Officer
together with the
Centenarian focal
person and LGU

b. Deposit in the
identified existing
savings or current
account of the eligible FO-Cash Unit
centenarians and/or
nearest surviving
relative
TOTAL NONE 66 days

230
 STANDARDS BUREAU
(SB)

FRONTLINE (EXTERNAL) SERVICES

231
1. Issuance of Certificate of Authority to Conduct National Fund-
Raising Campaign to Individual, Corporation and Organization:
Temporary Permit During State of Emergency/Calamity

The process of assessing the applicant person/individual, corporation,

organization or association’s eligibility for Temporary Solicitation Permit to conduct
national fund raising campaign during State of National Emergency/Calamity.

Office or Division: Standards Section – DSWD Field Office

Standards Compliance and Monitoring Division (SCMD)
Standards Bureau – DSWD Central Office
Classification: Thru a Fast Lane Established for the Purpose
Type of Transaction: Government to Client (G2C)
Who may avail: All eligible persons, groups, corporations, organizations or associations
desiring to solicit funds during State of National Emergency/Calamity

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. One (1) Duly Accomplished Application  Standards Section (SS) of the concerned
Form signed by the Agency Head or his/her DSWD Field Office
authorized representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002:
Application Form
2. Project Proposal including the Work and  https://www.dswd.gov.ph/downloads-forms-
Financial Plan (WFP) for the intended public downloads-public solicitation forms/
solicitation, approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project
Proposal
3. Undertaking to comply with the remaining  https://www.dswd.gov.ph/downloads-forms-
requirements for the issuance of Solicitation downloads-public solicitation forms/
Permit
Annex 8 - DSWD-SB-PSF-007-B:
Undertaking (Persons)
Annex 9 - DSWD-SB-PSF-007-C:
Undertaking (Corporations)

4. Fund Utilization Report of proceeds and  https://www.dswd.gov.ph/downloads-forms-

expenditures duly certified by the agency’s downloads-public solicitation forms/
auditor/bookkeeper/finance officer, if
applying for renewal of permit/authority Annex 12 - DSWD-SB-PSF-010: Fund
Utilization Report

232
5. Sample of additional specific requirements  Applicant
for each methodology to be used, such as:

5.1. Ticket, Ballots, Cards and similar forms

5.2. Donation Boxes, Coin Banks and other
similar forms
5.3. Benefits show such as fashion show,
concert and similar activities
5.4. Photo or Painting Exhibits and similar
activities
5.5. Written request such as envelops,
letters of appeal, greeting cards and similar
forms
5.6. Text message, e-mail, online post and
other types of solicitation using electronic
devices
5.7. Mass media campaign through radio,
television, cinema, magazines,
newspapers, billboards and other similar
forms
5.8. Sport activities for a cause such as fun
run, marathon, cycling and similar activities
5.9. Rummage sale, garage sale, sale of
goods and other similar forms
Note to Applicant: The acceptance of application documents does not imply that the application is already
approved. The applicant must satisfy the assessment indicators based on DSWD Memorandum Circular No. 05
Series of 2021.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
A. Assessment Procedures for Walk-in Applicants

1. Determine whether the

submitted documents are
complete.

1.1. If complete, receive the

documentary requirements and Support
Staff,Standards
Step 1: Submit provide the organization an
acknowledgement receipt and Bureau,DSWD
Application None 10 minutes
log the receipt of application Central Office
Documents
documents into the Document
Tracking System.
1.2. If incomplete, return all
documents submitted
accompanied by a checklist of
requirements for applicant
Organization’s compliance.

233
 2. Forwards to Section Head
Standards Compliance and Standards
Monitoring Division (SCMD) - None 40 minutes Bureau
Standards Bureau DSWD DSWD Central
Central Office Office*
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
Review and conduct
assessment of the submitted
application documents for
eligibility and compliance to
documentary requirements;
May conduct validation
activities, collateral interview
and/or agency visit, if
necessary.
NFRC Focal
Step 2a – If found compliant
Person –
to eligibility and
Standards
documentary requirements
Compliance and
Step 2: Awaits the 1. Prepare Solicitation
Monitoring
result of Permit/Certificate and None 4 hours
Division (SCMD) -
Assessment confirmation letter of Authority
Standards
to Conduct National Fund
Bureau
Raising Campaign for
DSWD Central
endorsement to the Office of
Office
the Secretary
2. Sign and endorse the
assessment report, complete
application documents and
Solicitation Permit/ Certificate
of Authority to Conduct Fund
Raising Activity to the Division
Chief for endorsement to the
Office of the Bureau Director
Step 2b – If found non-
NFRC Focal
compliant to eligibility and
Person –
documentary requirements
Standards
1. Return application Compliance and
documents to the applicant with 2 hours Monitoring
a letter citing reasons for Division (SCMD) -
Step 2: Awaits the disapproval with technical Standards
result of assistance on how to rectify Bureau, DSWD
Assessment non-compliance and/or submit Central Office
lacking requirements.
2. Review and Sign the letter Section Head/
citing reasons for disapproval Division Chief
with technical assistance on SCMD Standards
3 hours
how to rectify non-compliance Bureau
and/or submit lacking DSWD Central
requirements. Office*

234
 3.1 Review and Sign
assessment report with the
Section Head/
complete application
Division Chief
Step 3: Awaits the documents
3 hours 10 SCMD
result of 3.2 Prepared Certificate of None
minutes Standards
application Authority to Conduct National
Bureau,,DSWD
Fund Raising Campaign and
Central Office*
endorse the same to the Office
of the Bureau Director
4.1 Review and Sign
assessment report with
complete application
documents Office of the
Step 4: Awaits the 4.2 Prepared Certificate of Bureau Director
result of Authority to Conduct National None 2 hours Standards
application Fund Raising Campaign Bureau DSWD
4.3 Endorse to the Office of the Central Office*
Undersecretary of the
Standards and Capacity
Building Group (SCBG)
5.1 Review and Sign
assessment report with
complete application
documents and Certificate of
Undersecretary
Authority to Conduct National
Standards and
Step 5: Awaits the Fund Raising Campaign
Capacity Building
result of 5.2 Endorse the same to the None 5 hours
Group (SCBG)
application Office of the Secretary with
DSWD Central
recommendation for approval
Office*
and signing of
Permit/Certificate of Authority
to Conduct National Fund
Raising Campaign
Approve and sign Solicitation
Step 6: Awaits the DSWD Secretary
Permit/ Certificate of Authority
result of None 1 day or Authorized
to Conduct National Fund
application Representative
Raising Campaign
Release/ transmits the
approved/signed permit to the
concerned DSWD Field Office
for issuance to the applicant
Standards
Step 7: Receive with a letter of instruction to
None 1 hour Bureau DSWD
the Certificate provide orientation conforming
Central Office
to the standard operating
procedures (SOP) in the
inventory, monitoring and
utilization of solicited funds
TOTAL
Complete and Compliant: None 3 working days
Complete and Non-Compliant Submission: None 4 hours and 50 minutes

235
Incomplete Submission: None 30 minutes
B. Processing Procedures of Applications submitted at Standards Bureau through Mail/Courier
STEP 1: Send the Application Form together with
the prescribed documentary requirements through
Support Staff in-
Mail or Courier to:
charge of
Standards Bureau None *10 minutes
incoming
DSWD Central Office, IBP Road, Batasan
documents
Pambansa Complex, Constitution Hills, Quezon
City.
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
Review and conduct
assessment of the submitted
application documents for
eligibility and compliance to
documentary requirements;
May conduct validation
activities, collateral interview
and/or agency visit, if
necessary.
Step 2a – If found compliant to NFRC Focal
eligibility and documentary Person –
requirements Standards
Step 2: Awaits 3. Prepare Solicitation Compliance and
the result of Permit/Certificate and None 4 hours Monitoring
Assessment confirmation letter of Authority Division (SCMD) -
to Conduct National Fund Standards
Raising Campaign for Bureau, DSWD
endorsement to the Office of Central Office
the Secretary
4. Sign and endorse the
assessment report, complete
application documents and
Solicitation Permit/ Certificate
of Authority to Conduct Fund
Raising Activity to the Division
Chief for endorsement to the
Office of the Bureau Director
Step 2b – If found non-
NFRC Focal
compliant to eligibility and
Person –
documentary requirements
Standards
b.1 Return application
Step 2: Awaits Compliance and
documents to the applicant with
the result of None 2 hours Monitoring
a letter citing reasons for
Assessment Division (SCMD) -
disapproval with technical
Standards
assistance on how to rectify
Bureau, DSWD
non-compliance and/or submit
Central Office
lacking requirements.

236
 Section Head/
b.2 Review and Sign the letter
Division Chief
citing reasons for disapproval
SCMD
with technical assistance on
3 hours Standards
how to rectify non-compliance
Bureau
and/or submit lacking
DSWD Central
requirements.
Office*
3.1 Review and Sign
assessment report with the Section Head/
complete application Division Chief
Step 3: Awaits documents SCMD
3 hours 10
the result of 3.2 Prepared Certificate of None Standards
minutes
application Authority to Conduct National Bureau
Fund Raising Campaign and DSWD Central
endorse the same to the Office Office*
of the Bureau Director.
Office of the
4.1 Review and Sign
Step 4: Awaits Bureau Director
assessment report with
the result of None 2 hours Standards
complete application
application Bureau DSWD
documents
Central Office*
5.1 Review and Sign
assessment report with
complete application
documents and Certificate of
Undersecretary
Authority to Conduct National
Standards and
Step 5: Awaits Fund Raising Campaign
Capacity Building
the result of 5.2 Endorse the same to the None 5 hours
Group (SCBG)
application Office of the Secretary with DSWD Central
recommendation for approval Office*
and signing of
Permit/Certificate of Authority
to Conduct National Fund
Raising Campaign
Approve and sign Solicitation
Step 6: Awaits DSWD Secretary
Permit/ Certificate of Authority
the result of None 1 day or Authorized
to Conduct National Fund
application Representative
Raising Campaign
Release/ transmits the
approved/signed permit to the
concerned DSWD Field Office
for issuance to the applicant
Standards
Step 7: Receive with a letter of instruction to
None 1 hour Bureau DSWD
the Certificate provide orientation conforming
Central Office
to the standard operating
procedures (SOP) in the
inventory, monitoring and
utilization of solicited funds
TOTAL
Complete and Compliant: None 3 working days

237
 Incomplete and/or complete but non-Compliant
None 4 hours and 50 minutes
Submission:
*The number of minutes shall be included on the total number of working days.
** This does not include the travel time of documents from the DSWD Field Office to the
Central Office, and vice versa.

2. Issuance of Certificate of Authority to Conduct National Fund-

Raising Campaign to Individual, Corporation and Organization:
National Regular Permit
The process of assessing the applicant person/individual, corporation,
organization or association eligibility to conduct fund raising campaign.

Office or Division: Standards Section – DSWD Field Office

Standards Compliance and Monitoring Division (SCMD)

Classification: Highly Technical

Type of Transaction:  Government to Client (G2C)
 Government to Government (G2G)
Who may avail: All eligible person/individual, groups whether organized or
unorganized, Corporations whether profit or non-profit,
Organizations or Agencies, Associations including Civil Society
Organizations (CSOs), Registered, Licensed and/or Accredited
SWDAs including Social Welfare Arms of religious Organizations
desiring to solicit funds for charitable and public welfare purposes
in more than one (1) region.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. For Individuals, Corporation, Organization or Association desiring to solicit funds
for charitable and public welfare purposes
1. Duly Accomplished Application Form  DSWD Central Office - Standards Bureau (SB)
IBP Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City

 Any DSWD Field Office - Standards Section

(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR,
Caraga, MIMAROPA & NCR)

 DSWD-SB- PSF-001: Application Form

2. Certified True Copy (CTC) of  Securities Exchange Commission (SEC) -
Certificate of Registration which has Company Registration and Monitoring Department
jurisdiction to regulate the endorsing SWDA, Secretariat Building, PICC Complex, Roxas Boulevard,
and Articles of Incorporation and By-Laws, if Pasay City, 1307
new application
*Not applicable to Government Agencies
and SWDAs with Valid RLA

238
  Any SEC Extension Office (Baguio City,
Tarlac City, Legazpi City, Cebu City, Iloilo City, Cagayan
De Oro City, Davao City, Zamboanga City)

3. Updated Certificate of Good Standing,  Securities Exchange Commission (SEC)

or Updated Certificate of Corporate Company Registration and Monitoring Department
Filing/Accomplished General Information Secretariat Building, PICC Complex, Roxas Boulevard,
Sheet (GIS) from SEC or any government Pasay City, 1307
regulatory agencies that has jurisdiction to
regulate the applicant organization or  Any SEC Extension Office (Baguio City, Tarlac
agency. *Not applicable to Government
City, Legazpi City, Cebu City, Iloilo City, Cagayan De
Agencies and SWDAs with Valid RLA.
Oro City, Davao City, Zamboanga City)

4. Project Proposal on the intended  https://www.dswd.gov.ph/downloads-forms-

public solicitation approved by the Head of downloads-public solicitation forms/
Agency including the work and financial plan
(WFP) of the intended activity indicating Annex 5 - DSWD-SB-PSF-003: Project
details of the methodology to be used. Proposal
5. Updated Profile of the Governing  https://www.dswd.gov.ph/downloads-forms-
Board or its equivalent in the corporation, downloads-public solicitation forms/
certified by the Corporate Secretary or any
equivalent officer. DSWD-SB-PSF-004: Profile of Governing
*Not applicable to Government Agencies Board
and SWDAs with Valid RLA.
6. Notarized Written Agreement or any  From the applicant signed by the intended
similar document signifying the intended beneficiary/recipients or its head/authorized
beneficiary/ ies concurrence as recipient of representative
the fundraising activities.

For children beneficiaries, only the parent/s

of the child/children or maternal/paternal
relative/s may sign the document in behalf of
the child.
7. Endorsement or Certification from  From the Licensed and Accredited SWDA that
Licensed and Accredited SWDA allowing an allowed the applicant to solicit funds under their name
individual to solicit funds under their name or or responsibility
responsibility.
8. Endorsement or Certification from any  from the agency that allows applicant to
but not limited to the following agencies that undertake solicitation activities in their jurisdiction
allow/s applicant to undertake solicitation
activities in their agency’s jurisdiction, as
applicable:

8.1. Director of Private Schools

8.2. Schools Superintendent of Public
School
8.3. Head or authorized representative of
National Government Agencies (NGAs)
8.4. Head or authorized representative of
Local Government Unit (LGU)

239
 8.5. Bishop/Parish Priest/Minister or Head
of Sect or Denomination
8.6 Others
9. Medical Certificate/Abstract and/or  From the attending physician or Hospital Records
Treatment Protocol certified by the attending Section
physician or by an Hospital Records Section
10. Duly signed Social Case Study Report  From the Local Social Welfare and Development
and endorsement from the Local Social Officer who has jurisdiction on the area of the applicant
Welfare and Development Office (LSWDO)
11. Signed Memorandum of Agreement  From the concerned DSWD Office and/or the
(MOA) between the DSWD and the C/MSWDO of the concerned LGU
C/MSWDO of the concerned LGU stating
therein their commitment to monitor the
applicant’s solicitation activities and to
submit post-reportorial requirements to the
issuing DSWD Office.
12. Approved and notarized board  https://www.dswd.gov.ph/downloads-forms-
resolution or other written authorization for downloads-public solicitation forms/
the solicitation activity which shall ensure
strict compliance to the standard ratio of DSWD-SB-PSF-008: Board Resolution
funds utilization (Annex 20) or Pledge of DSWD-SB-PSF-009: Pledge of Commitment
Commitment for Individuals (Annex 11)
13. Fund Utilization Report (Annex 12) of  https://www.dswd.gov.ph/downloads-forms-
proceeds and expenditures downloads-public solicitation forms/

DSWD-SB-PSF-010: Fund Utilization Report

14. Official Receipt as proof of payment of  From the Applicant as issued by the concerned
processing fee issued by the concerned Field Office
DSWD CO-FO Finance Management
Service./Unit (FMS/U)
Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators based on DSWD
Memorandum Circular No. 05 Series of 2021.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
STEP 1: Secure Client secures or provided None *5 minutes Support Staff -
application form thru the with application form and Standards Section
DSWD Website or from checklist of requirements DSWD Field Office
the DSWD Field Office
STEP 2: Payment of Receive payment for the ₱1,000.00 *10 minutes Receiving Staff –
Processing Fee required processing fee Cash Division
and issue official receipt Finance Service
(OR) Unit -
DSWD Field Office
STEP 3: Submit/file If Complete and None *15 minutes Focal Person -
application documents Compliant: Standards Section
DSWD Field Office
1.1. Receive the
documentary requirements
and provide the

240
 organization an
acknowledgement receipt
and log the receipt of
application documents into
the Document Tracking
System.
If found incomplete or
Focal Person -
non-compliant,
None 3 days Standards Section
1.1 Communicate with the DSWD Field Office
applicant citing
reason/s for non-
processing and denial.

1.2 Return all documents

submitted
accompanied by a
letter providing
technical assistance
and a checklist of
requirements for
applicant
Organization’s
compliance.

Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 4: Wait for the
result of the 1.1 Endorse complete None 7 days Focal Person -
assessment application documents Standards
including copy of official Section/Section
receipt representing Head/Division
payment of processing fee Chief/Regional
together with the Director -
assessment report to the DSWD Field Office
Standards Bureau – None 2 days, 6
DSWD Central Office Hours and 30 Technical Staff –
minutes Standards
1.2 Review and validate Compliance and
application documents for Monitoring Division
compliance to (SCMD), Division
requirements, prepare Chief, Bureau
Permit/Certificate of Director -
Authority to Conduct Standards Bureau
National Fund Raising DSWD Central
Campaign and endorse the None Office
same to the 1 day
Undersecretary concerned
for recommending her Assistant Secretary
approval

241
1.3 Endorse application
documents and
Permit/Certificate of
Authority to Conduct
National Fund Raising
Campaign to the office of
the Undersecretary with
recommendation for
approval and signing of None
Permit/Certificate of 1 day
Authority to Conduct Undersecretary
National Fund Raising
Campaign

Note: If disapproved,
return to the Standards
Bureau and provide reason
for disapproval

1.4 Endorse application

documents and
Permit/Certificate of None
Authority to Conduct 2 days
National Fund Raising DSWD Secretary or
Campaign to the office of Authorized
the Secretary with Representative
recommendation for
approval and signing of
Permit/Certificate of
Authority to Conduct
National Fund Raising
Campaign

Note: If disapproved,
return to the Standards
Bureau and provide reason
for disapproval

1.5 Approval and signing of

Permit/Certificate of
Authority to Conduct
National Fund Raising
Campaign by the
Secretary or his/her
authorized representative.

Note: If disapproved,
return to the Standards
Bureau and provide reason
for disapproval

242
 If disapproved to None 3 days Technical Staff –
requirements: Standards
1.1 Call the attention of the Compliance and
concerned DSWD Monitoring Division
Field Office and (SCMD), Division
communicate citing Chief, Bureau
reason/s for non- Director -
processing and denial. Standards Bureau
DSWD Central
Office
1.2 Provides the necessary
technical assistance to
rectify the gap and/or
submit lacking
requirements.

STEP 5: 1.1 Notify the Applicant None 1 Hour and Focal Person –
Issuance of Permit Organization on the 30 minutes Standards
approved National Compliance and
Fundraising Campaign Monitoring Division
Authority/Permit through (SCMD), Division
Conforme Letter Chief, Bureau
Director -
1.2 Issues the National Standards Bureau
Fundraising Campaign DSWD Central
Authority/Permit or the Office
Denial Letter

1.3 Notify DSWD Field

Office concern for
monitoring and validate the
conduct of solicitation
activities of applicants to
determine whether
solicitation activity is in
accordance with the issued
permit.
TOTAL
Complete and Compliant: ₱1,000.00 14 working days
Complete but Non-
Compliant and/or ₱1,000.00 Three (3) days
Incomplete Submission:
Incomplete Submission: None 30 minutes
*The number of minutes shall be included on the total 14 working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central
Office, and vice versa.

243
 3. Issuance of Certificate of Authority to Conduct Fund-Raising
Campaign to Individual, Corporation and Organization: Regional
Temporary Permit During State of Emergency/Calamity

The process of assessing the applicant person, groups, corporation, organization

or association’s eligibility for Solicitation Permit to conduct Regional Fund Raising
Campaign during State of Emergency/Calamity.

Office or Division: Standards Section – DSWD Field Office

Classification: Complex Transaction
Type of Transaction: Government to Client (G2C)
Who may avail: Person/s, group/s, corporations whether profit or non-profit,
organizations or associations desiring to solicit or receive
contributions for charitable, social and public welfare purposes
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. For Person/s desiring to solicit or receive contributions for response to victims of
state of emergency/calamity
1. One (1) Duly Accomplished Application  Standards Section (SS) of the concerned DSWD
Form signed by the Agency Head or his/her Field Office
authorized representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application Form

2. Project Proposal including the Work and  https://www.dswd.gov.ph/downloads-forms-
Financial Plan (WFP) for the intended public downloads-public solicitation forms/
solicitation, approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal
3. Undertaking to comply with the remaining  https://www.dswd.gov.ph/downloads-forms-
requirements during the validity of the issued downloads-public solicitation forms/
solicitation permit
Annex 7 - DSWD-SB-PSF-006: Undertaking
4. Fund Utilization Report for those applying • https://www.dswd.gov.ph/downloads-forms-
for renewal of their solicitation permit (Annex 12). downloads-public solicitation forms/

Annex 12 - DSWD-SB-PSF-011: Fund Utilization

Report
5. Additional Requirements for Persons  Applicant

a. Two valid government issued

Identification Cards
b. Barangay Certification attesting to the
applicants integrity and capability to launch a
fund raising activity

244
6. Official Receipt as proof of payment of  Applicant
processing fee issued by the concerned DSWD
CO-FO Finance Management Unit (FMU)
Applicant
B. For Person/s representing an unorganized/unregistered group
1. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the applicant person or head of agency DSWD Field Office
or his/her authorized representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application Form

2. Project Proposal including the Work and  https://www.dswd.gov.ph/downloads-forms-

Financial Plan (WFP) for the intended public downloads-public solicitation forms/
solicitation, approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal

3. Undertaking to comply with the remaining  https://www.dswd.gov.ph/downloads-forms-

requirements during the validity of the issued downloads-public solicitation forms/
solicitation permit
Annex 7 - DSWD-SB-PSF-006: Undertaking

4. Additional Requirements for Persons  Applicant

representing an informal/unorganized group

a. Two valid government issued Identification

Cards
b. Barangay Certification attesting to the
applicant’s integrity and capability to launch a fund
raising activity
c. Endorsement Letter from the group the person
is representing with
5. Official Receipt as proof of payment of  Applicant
processing fee issued by the concerned DSWD
CO-FO Finance Management Unit (FMU)
6. Fund Utilization Report for those applying for • https://www.dswd.gov.ph/downloads-forms-
renewal of their solicitation permit (Annex 12). downloads-public solicitation forms/

Annex 12 - DSWD-SB-PSF-011: Fund Utilization

Report
C. For Corporations, Organizations or Associations including SWDAs and Religious
Organizations

245
1. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the Agency Head or his/her authorized DSWD Field Office
representative
 https://www.dswd.gov.ph/downloads-
forms-downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application

Form
2. Project Proposal including the Work and  https://www.dswd.gov.ph/downloads-
Financial Plan (WFP) for the intended public forms-downloads-public solicitation forms/
solicitation, approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal

3. Undertaking to comply with the remaining  https://www.dswd.gov.ph/downloads-

requirements during the validity of the issued forms-downloads-public solicitation forms/
solicitation permit
Annex 7 - DSWD-SB-PSF-006: Undertaking
4. Fund Utilization Report of proceeds and  https://www.dswd.gov.ph/downloads-
expenditures. forms-downloads-public solicitation forms/

Annex 12 - DSWD-SB-PSF-010: Fund Utilization

Report
5. Official Receipt as proof of payment of  Applicant
processing fee issued by the concerned DSWD
CO-FO Finance Management Service/Unit
(FMS/U)
6. Sample of additional specific requirements  Applicant
for each methodology to be used, such as:

a. Ticket, Ballots, Cards and similar forms

b. Donation Boxes, Coin Banks and other similar
forms
c. Benefits show such as fashion show, concert
and similar activities
d. Photo or Painting Exhibits and similar activities
e. Written request such as envelops, letters of
appeal, greeting cards and similar forms
f. Text message, e-mail, online post and other
types of solicitation using electronic devices
g. Mass media campaign through radio, television,
cinema, magazines, newspapers, billboards and
other similar forms
h. Sport activities for a cause such as fun run,
marathon, cycling and similar activities
i. Rummage sale, garage sale, sale of goods and
other similar forms

246
D. For Regional Offices of Government Agencies (GAs), government owned and
controlled corporations (GOCCs), and Local Government Units (LGUs) desiring to solicit
funds
1. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the Agency Head or his/her authorized DSWD Field Office
representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application Form

2. Project Proposal including the Work and  https://www.dswd.gov.ph/downloads-forms-
Financial Plan (WFP) for the intended public downloads-public solicitation forms/
solicitation, approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal

3. Undertaking to comply with the remaining  https://www.dswd.gov.ph/downloads-forms-

requirements during the validity of the issued downloads-public solicitation forms/
solicitation permit Annex 7 - DSWD-SB-PSF-006: Undertaking
4. Official Receipt as proof of payment of  Applicant
processing fee issued by the concerned DSWD
CO-FO Finance Management Unit (FMU)
5. Fund Utilization Report for those applying for • https://www.dswd.gov.ph/downloads-forms-
renewal of their solicitation permit (Annex 12). downloads-public solicitation forms/

Annex 12 - DSWD-SB-PSF-011: Fund Utilization

Report
6. Sample of additional specific requirements  Applicant
for each methodology to be used, such as:

a. Ticket, Ballots, Cards and similar forms

b. Donation Boxes, Coin Banks and other similar
forms
c. Benefits show such as fashion show, concert
and similar activities
d. Photo or Painting Exhibits and similar activities
e. Written request such as envelops, letters of
appeal, greeting cards and similar forms
f. Text message, e-mail, online post and other
types of solicitation using electronic devices
g. Mass media campaign through radio, television,
cinema, magazines, newspapers, billboards and
other similar forms
h. Sport activities for a cause such as fun run,
marathon, cycling and similar activities
i. Rummage sale, garage sale, sale of goods and
other similar forms

247
Note to Applicant: The acceptance of application documents does not imply that the application is already
approved. The applicant must satisfy the assessment indicators based on DSWD Memorandum Circular No. 05
Series of 2021.
CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
A. Facilitation Procedures for the Issuance of Temporary Regional Public Solicitation Permit
at the Standards Section of the concerned DSWD Field Office (Walk-in)

Step 1: 1. Determine whether the submitted PhP500.00 30 minutes Standards

Submission of documents are complete. Section Support
Application Staff

If complete, receive the documentary

requirements and provide the
organization an acknowledgement
receipt and log the receipt of application
documents into the Document Tracking
System.
1.1. Prepares billing statement for the
payment of the processing fee to Cash
Section
1.2. Instruct the applicant to settle the
processing fee at the DSWD Field Office
– Cash Unit.

If incomplete, return all documents

submitted accompanied by a checklist of
requirements for applicant Organization’s
compliance.
Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.

Step 2: Awaits Review and conduct assessment of the None 4 hours NFRC Focal
the result of submitted application documents for Person –
Assessment eligibility and compliance to documentary Standards
requirements; Section – DSWD
Field Office
May conduct validation activities,
collateral interview and/or agency visit, if
necessary.

Step 2a – If found compliant to

eligibility and documentary
requirements
1. Prepare Solicitation
Permit/Certificate and confirmation letter
of Authority to Conduct National Fund
Raising Campaign for endorsement to the
Office of the Secretary

248
 2. Sign and endorse the assessment
report, complete application documents
and Solicitation Permit/ Certificate of
Authority to Conduct Fund Raising Activity
to the Division Chief for endorsement to
the Office of the Bureau Director

Step 2: Awaits Step 2b – If found non-compliant to None 2 hours NFRC Focal

the result of eligibility and documentary Person –
Assessment requirements Standards
Section – DSWD
1. Return application documents to the Field Office
applicant with a letter citing reasons
for disapproval with technical
assistance on how to rectify non-
compliance and/or submit lacking
requirements.
2. Review and Sign the letter citing None 3 hours Standards
reasons for disapproval with technical Section Head/
assistance on how to rectify non- Division
compliance and/or submit lacking Chief/Regional
requirements. Director

Step 3: Awaits 4.1 Review and Sign assessment report None 3 hours Standards
the result of with complete application documents Section Head
application
4.2 Prepared Certificate of Authority to
Conduct Regional Fund Raising
Campaign

4.3 Endorse to the Office of the Division

Chief Supervising the Standards Section
Step 4: Awaits 5.1 Review and Sign assessment report None 3 hours Division Chief
the result of with complete application documents and
application Certificate of Authority to Conduct
Regional Fund Raising Campaign

5.2 Endorse the same to the Office of the

Regional Director with recommendation
for approval and signing of
Permit/Certificate of Authority to Conduct
Regional Fund Raising Campaign
Step 5: Awaits Approve and sign Solicitation Permit/ None 5 hours DSWD Regional
the result of Certificate of Authority to Conduct Director or
application Regional Fund Raising Campaign Authorized
Representative

249
Step 6: Release/ transmits the approved/signed None 30 minutes Standards
Receive the permit to the applicant with a letter of Section – DSWD
Certificate instruction to provide orientation Field Office
conforming to the standard operating
procedures (SOP) in the inventory,
monitoring and utilization of solicited
funds
TOTAL
Complete and Compliant: ₱500.00 Two (2) working days
Complete but Non-Compliant
and/or Incomplete Submission: ₱500.00 6 hours
Incomplete Submission: None 30 minutes
B. Processing Procedures of Applications submitted at Field Office through Mail/Courier
STEP 1: Send the Log receipt into the Document None *10 minutes Standards
Application Form together Tracking System. This shall Section Support
with the prescribed be route to the Assigned Staff in-charge
documentary requirements Technical Staff. of incoming
through Mail or Courier to documents
the concerned DSWD Field
Office who has jurisdiction
on the area for Solicitation.
Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.
Step 2: Awaits the result Review and conduct None 4 hours NFRC Focal
of Assessment assessment of the submitted Person –
application documents for Standards
eligibility and compliance to Section – DSWD
documentary requirements; Field Office
May conduct validation
activities, collateral interview
and/or agency visit, if
necessary.

Step 2a – If found compliant

to eligibility and
documentary requirements
1. Prepare Solicitation
Permit/Certificate and
confirmation letter of
Authority to Conduct
National Fund Raising
Campaign for
endorsement to the
Office of the Secretary

2. Sign and endorse the

assessment report,

250
 complete application
documents and
Solicitation Permit/
Certificate of Authority to
Conduct Fund Raising
Activity to the Division
Chief for endorsement to
the Office of the Bureau
Director

Step 2: Awaits the result Step 2b – If found non- None 2 hours NFRC Focal
of Assessment compliant to eligibility and Person –
documentary requirements Standards
Section – DSWD
3. Return application Field Office
documents to the
applicant with a letter
citing reasons for
disapproval with
technical assistance on
how to rectify non-
compliance and/or
submit lacking
requirements.
4. Review and Sign the None 3 hours Standards
letter citing reasons for Section Head/
disapproval with Division
technical assistance on Chief/Regional
how to rectify non- Director
compliance and/or
submit lacking
requirements.
Step 3: Awaits the result 4.1 Review and Sign None 3 hours Standards
of application assessment report with Section Head
complete application
documents

4.2 Prepared Certificate of

Authority to Conduct Regional
Fund Raising Campaign

4.3 Endorse to the Office of

the Division Chief Supervising
the Standards Section

251
Step 4: Awaits the result 5.1 Review and Sign None 3 hours Division Chief
of application assessment report with
complete application
documents and Certificate of
Authority to Conduct Regional
Fund Raising Campaign

5.2 Endorse the same to the

Office of the Regional
Director with
recommendation for approval
and signing of
Permit/Certificate of Authority
to Conduct Regional Fund
Raising Campaign

Step 5: Awaits the result Approve and sign Solicitation None 5 hours DSWD Regional
of application Permit/ Certificate of Authority Director or
to Conduct Regional Fund Authorized
Raising Campaign Representative

Step 6: Receive the Release/ transmits the None 30 minutes Standards

Certificate approved/signed permit to the Section – DSWD
applicant with a letter of Field Office
instruction to provide
orientation conforming to the
standard operating
procedures (SOP) in the
inventory, monitoring and
utilization of solicited funds
TOTAL
Complete and Compliant: ₱500.00 Two (2) working days
Complete but Non-Compliant
and/or Incomplete Submission: ₱500.00 6 hours
Incomplete Submission: None 30 minutes
Note 1: If the concerned FO is affected by the Emergency situation, the application can
be filed directly at the DSWD Standards Bureau – DSWD Central Office

Note 2: Applications for Regional Temporary Solicitation Permit is waived during

Disasters/

Calamities amidst State of National Emergency shall follow the same facilitation
procedures. However, during these instances, the payment of the processing fee is waived in favor
of the Applicant

252
4. Issuance of Certificate of Authority to Conduct Fund-Raising
Campaign to Individual, Corporation, Organization and
Association: Regional Regular Permit

The process of assessing the applicant person, corporation, organization or

association’s eligibility for Solicitation Permit to conduct Regional Fund Raising
Campaign in Normal Situation.

Office or Division: Standards Section – DSWD Field Office

Classification: Complex Transaction
Type of Transaction: Government to Client (G2C)
Who may avail: Person/s whose child, relative or friend ailing of chronic ailments
as endorsed by the LSWDO or a SWDA; non-stock, non-profit
organizations; regional offices of government agencies (GAs),
GOCCs and LGUs; and, SWDAs with updated/valid Certificate
of Registration, License to Operate and/or Accreditation

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. For Person/s whose child, relative or friend ailing of a chronic ailment as endorsed by
the Local Social Welfare and Development Office (LSWDO)
1. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the Agency Head or his/her authorized DSWD Field Office
representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002:
Application Form
2. Project Proposal including the Work and Financial  https://www.dswd.gov.ph/downloads-forms-
Plan (WFP) for the intended public solicitation, downloads-public solicitation forms/
approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project
Proposal
3. Notarized Written Agreement or any similar  Applicant
document signifying the intended beneficiary’s
concurrence as recipient of the fundraising activity.

For children beneficiaries, only the parent/s of the

child/children or maternal/paternal relative/s may sign
the document in behalf of the child.
4. Duly signed Social Case Study Report and  Applicant
endorsement from the Local Social Welfare and
Development Office (LSWDO)

253
5. Medical Certificate/Abstract and/or Treatment  Applicant
Protocol signed by the attending physician or the
hospital’s records section
6. Signed Memorandum of Agreement (MOA)  Applicant
between the DSWD and the LSWDO of the concerned
LGU stating therein their commitment to monitor the
applicant’s solicitation activities and to submit post-
reportorial requirements to the issuing DSWD Office.
7. Pledge of Commitment (Annex 11)  https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 11 - DSWD-SB-PSF-010: Pledge of

Commitment
8. Official Receipt as proof of payment of processing  Applicant
fee issued by the concerned DSWD CO-FO Finance
Management Unit (FMU)
9. Fund Utilization Report for those applying for  https://www.dswd.gov.ph/downloads-forms-
renewal of their solicitation permit (Annex 12). downloads-public solicitation forms/
Annex 12 - DSWD-SB-PSF-011: Fund Utilization
Report
B. For Person/s whose child, relative or friend ailing of a chronic ailment as endorsed by
a registered, licensed and/or accredited Social Welfare and Development Agency (SWDA)
1. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the Agency Head or his/her authorized DSWD Field Office
representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application Form

2. Project Proposal including the Work and Financial  https://www.dswd.gov.ph/downloads-forms-
Plan (WFP) for the intended public solicitation, downloads-public solicitation forms/
approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal
3. Notarized Written Agreement or any similar  Applicant
document signifying the intended beneficiary’s
concurrence as recipient of the fundraising activity.

For children beneficiaries, only the parent/s of the

child/children or maternal/paternal relative/s may sign
the document in behalf of the child.
4. Endorsement or Certification from Licensed and  Applicant
Accredited SWDA allowing an individual to solicit
funds under their name or responsibility

5. Board Resolution or any document authorizing  https://www.dswd.gov.ph/downloads-forms-

the conduct of public solicitation downloads-public solicitation forms/

254
 Annex 10 - DSWD-SB-PSF-008: Board
Resolution
6. Official Receipt as proof of payment of processing  Applicant
fee issued by the concerned DSWD CO-FO Finance
Management Unit (FMU)
7. Fund Utilization Report for those applying for  https://www.dswd.gov.ph/downloads-forms-
renewal of their solicitation permit (Annex 12). downloads-public solicitation forms/
Annex 12 - DSWD-SB-PSF-011: Fund Utilization
Report
C. For Non- Stock, Non-Profit Corporations, Organizations or Associations
7. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the Agency Head or his/her authorized DSWD Field Office
representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application Form

8. Project Proposal including the Work and Financial  https://www.dswd.gov.ph/downloads-forms-
Plan (WFP) for the intended public solicitation, downloads-public solicitation forms/
approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal
9. Certified True Copy (CTC) of Certificate of  Applicant
Registration with SEC which has jurisdiction to
regulate the endorsing SWDA, and Articles of
Incorporation and By-Laws, if new applicant
10. Updated Certificate of Good Standing, or Updated  Applicant
Certificate of Corporate Filing/ Accomplished SEC
General Information Sheet (GIS) from any of the
above-mentioned regulatory government agency that
has jurisdiction to regulate the applying organization
or agency.
11. Updated Profile of Governing Board or its  https://www.dswd.gov.ph/downloads-forms-
Equivalent in Government Organizations downloads-public solicitation forms/

Annex 6 - DSWD-SB-PSF-004: Profile of

Governing Board
12. Board Resolution or any document authorizing  https://www.dswd.gov.ph/downloads-forms-
the conduct of public solicitation downloads-public solicitation forms/

Annex 10 - DSWD-SB-PSF-008: Board

Resolution
13. Notarized Written Agreement or any similar  Applicant
document signifying the intended beneficiary/ies
concurrence as recipient of the fundraising activities.
For children beneficiaries, only the parent/s or
maternal/paternal relative/s may sign the document in
behalf of the child.

255
14. Pledge of Commitment  https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 11 - DSWD-SB-PSF-009: Pledge of

Commitment
15. Endorsement or Certification from any but not  Applicant
limited to the following agencies that allow/s applicant
to undertake solicitation activities in their agency’s
jurisdiction, as applicable:

a. Director of Private Schools

b. Schools Superintendent of Public School
c. Head or authorized representative of National
Government Agencies (NGAs)
d. Head or authorized representative of Local
Government Unit (LGU)
e. Bishop/Parish Priest/Minister or Head of Sect or
Denomination
f. Others
16. Fund Utilization Report of proceeds and  https://www.dswd.gov.ph/downloads-forms-
expenditures. downloads-public solicitation forms/

Annex 12 - DSWD-SB-PSF-010: Fund Utilization

Report
17. Official Receipt as proof of payment of processing  Applicant
fee issued by the concerned DSWD CO-FO Finance
Management Service/Unit (FMS/U

18. Sample of additional specific requirements for  Applicant

each methodology to be used, such as:

a. Ticket, Ballots, Cards and similar forms

b. Donation Boxes, Coin Banks and other similar
forms
c. Benefits show such as fashion show, concert and
similar activities
d. Photo or Painting Exhibits and similar activities
e. Written request such as envelops, letters of
appeal, greeting cards and similar forms
f. Text message, e-mail, online post and other types
of solicitation using electronic devices
g. Mass media campaign through radio, television,
cinema, magazines, newspapers, billboards and
other similar forms
h. Sport activities for a cause such as fun run,
marathon, cycling and similar activities
i. Rummage sale, garage sale, sale of goods and
other similar forms

256
D. For Regional Offices of Government Agencies (GAs), government owned and
controlled corporations (GOCCs), and Local Government Units (LGUs) desiring to solicit
funds
7. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the Agency Head or his/her authorized DSWD Field Office
representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application Form

8. Project Proposal including the Work and Financial  https://www.dswd.gov.ph/downloads-forms-
Plan (WFP) for the intended public solicitation, downloads-public solicitation forms/
approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal

9. Written authorization from Head of Government  Applicant

Agency for the intended solicitation activity that also
ensure strict compliance to the standard ratio of funds
utilization

10. Official Receipt as proof of payment of processing  Applicant

fee issued by the concerned DSWD CO-FO Finance
Management Unit (FMU)

11. Fund Utilization Report for those applying for • https://www.dswd.gov.ph/downloads-forms-

renewal of their solicitation permit (Annex 12). downloads-public solicitation forms/

Annex 12 - DSWD-SB-PSF-011: Fund Utilization

Report
12. Sample of additional specific requirements for  Applicant
each methodology to be used, such as:

a. Ticket, Ballots, Cards and similar forms

b. Donation Boxes, Coin Banks and other similar
forms
c. Benefits show such as fashion show, concert and
similar activities
d. Photo or Painting Exhibits and similar activities
e. Written request such as envelops, letters of
appeal, greeting cards and similar forms
f. Text message, e-mail, online post and other types
of solicitation using electronic devices
g. Mass media campaign through radio, television,
cinema, magazines, newspapers, billboards and
other similar forms
h. Sport activities for a cause such as fun run,
marathon, cycling and similar activities
i. Rummage sale, garage sale, sale of goods and
other similar forms

257
E. For Social Welfare and Development Agency (SWDA) with updated/valid registration,
licensing and/or accreditation
1. One (1) Duly Accomplished Application Form  Standards Section (SS) of the concerned
signed by the Agency Head or his/her authorized DSWD Field Office
representative
 https://www.dswd.gov.ph/downloads-forms-
downloads-public solicitation forms/

Annex 2 - DSWD-SB-PSF-002: Application Form

2. Project Proposal including the Work and Financial  https://www.dswd.gov.ph/downloads-forms-
Plan (WFP) for the intended public solicitation, downloads-public solicitation forms/
approved by the Head of Agency
Annex 5 - DSWD-SB-PSF-003: Project Proposal

3. Notarized Written Agreement or any similar  Applicant

document signifying the intended beneficiary’s
concurrence as recipient of the fundraising activity.

For children beneficiaries, only the parent/s of the

child/children or maternal/paternal relative/s may sign
the document in behalf of the child.
4. Endorsement or Certification from Licensed and  Applicant
Accredited SWDA allowing an individual to solicit
funds under their name or responsibility

5. Board Resolution or any document authorizing  https://www.dswd.gov.ph/downloads-forms-

the conduct of public solicitation downloads-public solicitation forms/

Annex 10 - DSWD-SB-PSF-008: Board

Resolution
6. Official Receipt as proof of payment of processing  Applicant
fee issued by the concerned DSWD CO-FO Finance
Management Unit (FMU)

7. Fund Utilization Report for those applying for  https://www.dswd.gov.ph/downloads-forms-

renewal of their solicitation permit (Annex 12). downloads-public solicitation forms/

Annex 12 - DSWD-SB-PSF-011: Fund

Utilization Report
8. Sample of additional specific requirements for  Applicant
each methodology to be used, such as:

a. Ticket, Ballots, Cards and similar forms

b. Donation Boxes, Coin Banks and other similar
forms
c. Benefits show such as fashion show, concert and
similar activities

258
 d. Photo or Painting Exhibits and similar activities
e. Written request such as envelops, letters of
appeal, greeting cards and similar forms
f. Text message, e-mail, online post and other types
of solicitation using electronic devices
g. Mass media campaign through radio, television,
cinema, magazines, newspapers, billboards and
other similar forms
h. Sport activities for a cause such as fun run,
marathon, cycling and similar activities
i. Rummage sale, garage sale, sale of goods and
other similar forms
Note to Applicant: The acceptance of application documents does not imply that the
application is already approved. The applicant must satisfy the assessment indicators based
on DSWD Memorandum Circular No. 05 Series of 2021.
CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
A. Facilitation Procedures after receipt of complete application documents from the applicant
of Regional Public Solicitation Permit at the concerned DSWD Field Office

Step 1: Applicant submits application documents None 2 Hours Applicant

Submit to the Standards Section of the
Application concerned DSWD Regional Office.
Applications could be submitted
personally or sent thru e-mail or courier.
And wait for the response of the of the
concerned DSWD Regional Office
a. Standards Section concerned
Technical Staff reviews the
completeness and correctness of
the submitted application
documents based on the
checklist received either
personally, thru courier or e-mail

If complete, forward application

documents to the Standards Section
Standards
Support Staff, for tracking
Section
Technical Staff
If incomplete, the Technical Staff of
Standard Section of the concerned
DSWD-FO shall then provide the
applicant with the necessary technical
assistance to rectify the gap and/or
submit lacking requirements. Provides
applicant with checklist of requirements

259
Step 2: a. Receives application documents and None 1 Hour Standards
Receives logs its receipt into the document Section Support
reference tracking system Staff
number for b. Provides the applicant with document
tracking reference number for easy tracking
either in person, courier or e-mail.
c. Prepares billing statement for the
payment of the processing fee to
Cash Section
d. Provide instruction to the applicant to
pay the processing fee at the Cash
Section of the DSWD Field Office

If the application documents are

received via courier or e-mail, inform
the Standards Section Technical staff
to inform applicant for the payment of
the processing fee
Step 3: a. Applicant proceeds to the Cash PhP500.00 1 Hour Applicant
Payment of Section or to the nearest LBP Branch
processing or via online and pay the processing
fee fee of PhP500.00
b. Cash Section accepts payment for Cash Section
processing fee and issue official Cashier/ Support
Staff
receipt and provide instruction to
return a photocopy of the receipt to
the Standards Section Applicant
c. Applicant photocopies receipt and
submit the same to the Standards
Section of the concerned DSWD Field
Office
d. Waits for the release of Solicitation
Permit/ Certificate of Authority to
Conduct Fund Raising Campaign to
be released within two (2) days after
receipt of complete application
documents

Step 4: a. Receives photocopy of the official None 1 Hour Standards

Submission receipt for the processing fee and Section Support
of the OR for attached the same to the application Staff
attachment to documents
the b. Routes the complete application
application documents including photocopy of
official receipt to the Head of the
Standards Section

Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.

260
Step 5: a. Provides written notes/ instructions None 4 Hours Section Head
Waiting for for appropriate action of the
the result of concerned Standards Section
the
Technical Staff
application

b. Endorse application documents to

the concerned Standards Section
Technical Staff, for appropriate action

c. Standards Section concerned

technical staff receives application
documents and conducts
assessment of the application for the
issuance of solicitation permit

d. Acknowledges receipt of application

documents and transmit it thru e-mail
or courier

If found eligible and compliant, facilitates

the preparation of Solicitation
Permit/Certificate of Authority to
Conduct Fund Raising Campaign and
Conforme Letter and endorse the same
None 1 and 1/2 Technical Staff
to the Section Head for review.
Days Standards
Section
If found non-eligible, non-compliant or
both, technical staff immediately or
within the day of receipt of application
provide the applicant with technical
assistance on fund raising requirements
per M.C. 5 series of 2021 to rectify the
gap and/or submit lacking requirements

e. Takes proper action relative to the

inputs/ comments/ correction
provided by either the Section Head,
Division Chief or the Regional
Director for application documents
and Solicitation Permit/Certificate of
Authority to Conduct Fund Raising
Campaign not found in order and
return the same to the Section Head
for onward endorsement to the
concerned Division Chief

f. Section Head receives and reviews

the application documents including

261
 the prepared Solicitation Permit/
Certificate of Authority to Conduct
Fund Raising Campaign endorsed by Section Head
the technical staff. 1 Day Standards
Section
If found in-order, affix her initial and
endorse the same to the concerned
Division Chief for further review and/or
onward endorsement to the Office of the
Regional Director, for approval and Concerned
signature 1 Hour Division Chief
If found not in-order, provide Support Staff
comments/inputs/corrections and return
the same to the technical staff
g. Logs its receipt to the Document
Tracking System

h. Route application documents

including prepared Solicitation Permit/ 1 Day Division Chief
Certificate of Authority to Conduct Concerned
Fund Raising Campaign to the Division
Division Chief

Concerned Division Chief receives and

reviews application for solicitation permit
and the prepared Solicitation
Permit/Certificate of Authority to Conduct
Fund Campaign.

If found in-order, endorsed the same to

30 Minutes
the Office of the Regional Director for
Office of the
approval and signature
Regional
Director Support
If found not in-order, return the same to
Staff
the Standards Section for proper action
i. Logs its receipt to the Document
Tracking System

j. Route application documents

including prepared Solicitation
Permit/ Certificate of Authority to
Conduct Fund Raising Campaign to
the Regional Director

k. The Regional Director reviews

application documents including the
prepared Solicitation Permit/
Regional
Director

262
 Certificate of Authority to Conduct 1 and 1/2 DSWD Field
Fund Raising Campaign Days Office

If found in order, the Regional Director

approves application for solicitation
permit and signs the prepared
Solicitation Permit/Certificate of Authority
to Conduct Fund Raising Campaign and
transmit the same to the Standards
Section for issuance

If found not in order, return the same to

the Standards Section through the
concerned Division Chief for appropriate
action

l. Logs the receipt of the approved

Solicitation Permit /Certificate of 20 Minutes Concerned
Authority to Conduct Fund Raising Division Chief
Campaign to the Document Tracking Support Staff
System

m. Endorse the same to the Standards

Section Head, for further instructions

n. Receives approves Solicitation 1 Hour

Permit/ Certificate of Authority to Section Head
Standards
Conduct Fund Raising Campaign and
Section
endorse the same to the concerned
Standards Section Technical Staff
and provide instructions to the
Standards Section Technical Staff for
its release to applicant
4 Hours
o. Receives approved application for Standards
solicitation permit and the signed Section
Solicitation Permit/ Certificate of Technical Staff
Authority to Conduct Fund Campaign
and issue the same to the eligible and
compliant applicant

p. Issue and e-mail the approved

Solicitation Permit/Certificate of
Authority to Conduct Fund Raising
Campaign including the Conforme
Letter to the applicant

263
 q. Facilitates the accomplishment of the
Customer Satisfaction Survey to the
applicant for the services rendered
and ensures its return to the
Standards Section for consolidation

r. Provides a copy of the issued permit

to the Records and Archives
Management Unit (RAMU) of the
Administrative Division

Step 6: a. Issuance of the Solicitation Permit to None 10 minutes Standards

Receipt of the the successful applicant Section
signed and Technical/
approved b. Acknowledge/receives signed and Support Staff
Solicitation approved Solicitation Permit and sign
Permit Conforme Letter Applicant

c. Transmit signed Conforme Letter to

the Standards Section, DSWD
Regional Office

Total No. of Days ₱500.00 Seven (7) Working Days

Complete but Non-Compliant and/or Incomplete
Submission: ₱500.00 Three (3) Working Days
Incomplete Submission: None 30 minutes
*The number of minutes shall be included on the total 7 working days.
** This does not include the travel time of documents from the DSWD Field Office to the Applicant,
and vice versa.

5. Registration of Private Social Welfare and Development Agencies

(SWDAS) - Operating in more than one Region

The process of assessing the applicant organization with operations in more than
one region to determine whether its intended purpose is within the purview of Social
Welfare and Development.

Office or Division: Standards Compliance Monitoring Division (SCMD) – Standards

Bureau, DSWD Central Office
Classification: Complex
Type of Transaction: Government to Client (G2C)
Who may avail: All Private Organization that intends to engage in Social Welfare
and Development Activities Operating in more than one (1)
region
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

264
1. One (1) original copy of Duly Accomplished ● DSWD Central Office - Standards Bureau (SB) IBP
Application Form Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City

● Any DSWD Field Office - Standards Section

(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
CAR, Caraga, MIMAROPA & NCR)

● https://www.dswd.gov.ph/downloads-
2/publications1/ Annex 1. DSWD-RLA-F001
Application Form for Registration
2. One (1) photocopy of Updated Certificate of ● Securities Exchange Commission (SEC) -
Registration and latest Articles of Company Registration and Monitoring Department
Incorporation and by-laws indicating that the Secretariat Building, PICC Complex, Roxas
organization’s primary purpose is within the Boulevard, Pasay City, 1307
purview of social welfare and development
issued by SEC that gives a juridical
personality to a non-stock non –profit
organization to operate in the Philippines

3. One (1) original copy of any of the following:

● Handbook or Manual Operations of its ● https://www.dswd.gov.ph/downloads-

programs policies and procedures to 2/publications1/ Annex 4. DSWD-RLA-F004 Manual
attain its purposes of Operation

● Brochure ● https://www.dswd.gov.ph/downloads-
2/publications1/Annex 5. DSWD-RLA-F005 Brochure

● https://www.dswd.gov.ph/downloads-
● Duly signed Work and Financial Plan for 2/publications1/ Annex 9. DSWD-RLA-F009 Work
at least two (2) years and Financial Plan

Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators for Registration based on
DSWD Memorandum Circular No. 17 Series of 2018.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE

A. Assessment Procedures for Walk-in Applicants

STEP 1: Secure Provide the client the copy of None Support Staff
application form and application form and (Standards Bureau
other templates on - SB)
Registration thru the
DSWD Website/
Standards Bureau

265
STEP 2:
1.1 Submit/ file 1.1 If complete, receive the None *15 minutes Support Staff in
application and documentary charge of all
supporting requirements and incoming
documents. provide the organization documents
an acknowledgement (Standards Bureau
1.2 For applicant receipt and log the - SB)
organizations with receipt of application
complete documents into the
requirements, Document Tracking
shall have System.
acknowledgement
receipt of the 1.2 Provides the walk-in
submitted applicant with document
documentary reference number for
requirements. easy tracking

1.3 If incomplete, return all

1.3 For incomplete documents submitted
requirements, the accompanied by a
applicant checklist of
organization shall requirements for
sign the applicant Organization’s
acknowledgement compliance.
of the returned
documents and
the checklist of the
lacking
requirements.
STEP 3: If complete, Prepares billing statement None *15 minutes Support Staff in-
settle the required and instructs applicant to charge of the
processing fee. proceed to the Financial issuance of Billing
. Management Service statement
(DSWD Cashier, 2nd Floor, (Standards Bureau
Matapat Building) for the - SB)
payment of the necessary
fee or thru online at
https://www.lbp- ₱1,000.00 Cashier (Financial
eservices.com/egps/portal/i and Management
ndex.jsp Service)

Process payment and

issued Official Receipt.
STEP 4: Provide the Attach the photocopy of the None Support Staff in
DSWD Standards official receipt of the charge of all
Bureau the photocopy processing fee incoming
of the Official Receipt documents
(OR). (Standards Bureau
- SB)
Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.

266
STEP 5: Wait for the 1.1 Logs and endorses the None 2 days and 30 Support Staff in
result of the application documents minutes charge of incoming
assessment. to concerned Section documents
and technical staff (Standards Bureau
- SB)
1.2 Conducts desk review of
the received application Technical Staff/
as to the completeness Section Head/
and compliance. The Division Chief/
submitted documents Bureau
must satisfy the criteria Director/Assistant
that the applicants must Secretary/
be engaged mainly or Undersecretary
generally in Social
Welfare and
Development Activities.
Other supporting
documents may be
requested to the
applicant SWDA to
support said criteria

1.3 Once the applicant

organization satisfies the
prescribed
requirements, the
technical staff assessing
the documents shall
prepare the
Confirmation Report and
the Certificate of
Registration.

1.4 Prepares Confirmation

Report with attached
draft Certificate of
Registration and
Executive Summary

1.5 Reviews and approval of

the Confirmation Report;
endorsement for
approval of the
Registration Certificate

1.6 Approval and Signing of

Registration Certificate

1.7 Approval and Signing of

Registration Certificate

267
STEP 6: Receive the Send the Confirmation None 1 hour Support Staff in-
Certificate and Report and notify the (depending on charge of outgoing
confirmation letter. availability of the Certificate the choice of documents
of Registration for release the applicant) (Standards Bureau
through various means per - SB)
preference indicated in the
application form. (direct
pick-up or courier)
TOTAL
For Complete and Compliant: 3 working
₱1,000.00
days
For Incomplete Submission: None 15 minutes
B. Processing Procedures of Applications submitted at Standards Bureau through Mail/Courier:
STEP 1: Send the 1.1 Logs it into the None *5 minutes Support Staff in-
Application Form Documentation charge of incoming
together with the Transaction documents
prescribed Management System (Standards Bureau
documentary (DTMS) - SB)
requirements through
mail or courier to: SCMD Support
1.2 Updates the DTMS and 30 minutes Staff
Standards Bureau endorses the application
DSWD Central Office, documents to concerned
IBP Road, Batasan Section and technical
Pambansa Complex, staff
Constitution Hills,
Quezon City.
Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.
STEP 2: Wait for the 2.1 Conducts desk review of None 1 day, 1 hour Technical Staff
result of the the received application and 40 (Standards Bureau
assessment. as to the completeness minutes - SB)
and compliance. The
submitted documents SCMD Support
must satisfy the criteria Staff/Technical
that the applicants must Staff/ Section
be engaged mainly or Head/ Division
generally in Social Chief/ Bureau
Welfare and Director
Development Activities.
Other supporting
documents may be
requested to the
applicant SWDA to
support said criteria.

2.2 If found non-compliant

to eligibility and
documentary
requirements, return
application documents

268
 to the applicant with a
letter citing reasons for
disapproval with
technical assistance on
how to rectify non-
compliance and/or
submit lacking
requirements.
2.3 If found both complete None 1 day, 5 hours SB/SCMD Support
and compliant, and 20 Staff/Technical
prepares and endorses minutes Staff/Section
the Confirmation Report Head/Division
with attached draft Chief/Bureau
Certificate of Director/ Assistant
Registration and Secretary/
Executive Undersecretary

In the Confirmation
Report, the link for filling-
up the Client Satisfaction
Measurement Form is
stated
2.4 Updates DTMS and
Review and approval of
the confirmation report;
endorsement for
approval of the
Registration Certificate
Approval and Signing of
Registration Certificate
Approval and Signing of
Registration Certificate
STEP 7: Receive the Send the Confirmation None 1 hour Support Staff in-
Certificate and Report and notify the (depending on charge of outgoing
confirmation letter. availability of the Certificate the choice of documents
of Registration for release the applicant) (Standards Bureau
through various means per - SB)
preference indicated in the
application form. (direct
pick-up or courier)
TOTAL
For Complete and Compliant: ₱1,000.00 3 working days

For Incomplete Submission: None 1 day, 2 hours and

15 minutes
*The number of minutes shall be included on the total working days
** This does not include the travel time of documents from the DSWD Field Office to the
Central Office, and vice versa.

269
6. Registration of Social Welfare and Development Agencies
(SWDAS) Operating in One Region
The process of assessing the applicant person/individual, corporation,
organization or association operating only in one region whether its intended purpose
is within the purview of social welfare and development.

Office or Division: DSWD Field Office – Standards Section

Classification: Simple
Type of Transaction:  Government to Client (G2C)
 Government to Government (G2G)
Who may avail: All eligible person/individual, corporation, organization or
association intending/ already engaging in SWD activities in One
(1) region
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. For applicant person/individual, corporation, organization or association
intending/already engaging in SWD activities
1. One (1) Duly Accomplished and  Any DSWD Field Office - Standards Section (Regions I,
Notarized Application Form II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, Caraga,
(Note: Per Secretary’s advisory, during MIMAROPA & NCR)
state of public health emergency,
Application need not be notarized)  https://www.dswd.gov.ph/downloads-2/publications1
Annex 1. DSWD-RLA-F001 Application Form for
Registration

2. Updated Copy of Certificate of  Securities Exchange Commission (SEC) - Company

Registration and latest Articles of Registration and Monitoring Department Secretariat
Incorporation and By-Laws, indicating Building, PICC Complex, Roxas Boulevard, Pasay City,
that the organization’s primary purpose 1307
is within the purview of social welfare
and development issued by SEC that  Any SEC Extension Office (Baguio City, Tarlac City,
gives a juridical personality to a non-
Legazpi City, Cebu City, Iloilo City, Cagayan De Oro
stock non-profit organization to operate
in the Philippines. City, Davao City, Zamboanga City)
*Not applicable to Government
Agencies.
3. Copy of any of the following:

3.1 Handbook or Manual of Operations  https://www.dswd.gov.ph/downloads-2/publications1

of its programs, policies and procedures Annex 4. DSWD-RLA-F004 Manual of Operation
to attain its purposes.
3.2 Brochure  https://www.dswd.gov.ph/downloads-2/publications1
Annex 5. DSWD-RLA-F005 Brochure

270
 3.3 Duly signed Work and Financial  https://www.dswd.gov.ph/downloads-2/publications1
Plan ( for two succeeding years) by the Annex 9. DSWD-RLA-F009 Work and Financial Plan
Head of Agency
4. Copy of Official Receipt (OR) of  Applicant
processing fee on registration amounting
to P 1,000.00
Note to Applicant: The acceptance of application documents does not imply that the application is already
approved. The applicant must satisfy the assessment indicators for Registration based on DSWD
Memorandum Circular No. 17 Series of 2018.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
A. Pre-Registration Procedures for Walk-in Applicants

STEP 1:
Secure application Provided the client with None -- Support Staff
form thru the DSWD application form and checklist of (Standards
Website or from the requirements Section- Field
DSWD Field Office Office)
STEP 2:
1.1 Submit/ file None 30 minutes Support Staff in
1. Determine whether the charge of all
application and
submitted documents are
supporting incoming
complete. documents
documents.
1.1. If complete, receive the (Standards
1.2 For applicant documentary requirements and Section- Field
organization with provide the organization an Office)
complete acknowledgement receipt and
log the receipt of application Officer of the
requirements, receive
documents into the Document day (Standards
the acknowledgement Section- Field
Tracking System.
receipt of the Office)
submitted 1.2 Logs its receipt in the
requirements. document tracking system
(DTMS).
1.3 For incomplete
requirements, the 1.3 Provides the walk-in
applicant organization applicant with document
shall sign the reference number for easy
acknowledgement of tracking.
the returned
documents and the 1.4. If incomplete, return all
checklist of the lacking documents submitted
accompanied by a checklist of
requirements.
requirements for applicant
Organization’s compliance.
STEP 3: If Complete, Prepares billing statement None 10 minutes Support Staff in
Settle the required charge on the
processing fee and issuance of
make payments to Billing

271
Cash Section or thru Statement
online. (Standards
Section- Field
Office)

Process payment and issues ₱1,000.00 20 minutes Cashier

Official Receipt. (Cashier
Section-FO)
STEP 4: Provide the Attach the photocopy of the None 5 minutes Support Staff in
DSWD Standards official receipt of the processing charge on the
Section the photocopy fee. issuance of
of the Official Receipt Billing
(OR). Statement
(Standards
Section- Field
Office)
STEP 5: Ensure that Provides the applicant the Client None Standards
the Client Satisfaction Satisfaction Measurement Form 5 minutes Section Support
Measurement Form is Staff/Technical
duly accomplished Staff
and emailed/via
courier by the
applicant to the
Standards Bureau
Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.
STEP 6: Wait for the 1.1 Routes to Standards None 25 minutes Support Staff
result of the Section the Application (Standards
assessment. Documents. Section- Field
Office)
1.2 Receives incoming None 30 minutes Standards
applications and assigns to Section Head/
concerned technical staff.
1.3 Conducts desk review of the None 3 hours Assigned
received application as to Technical Staff
completeness and compliance.
The submitted documents must
satisfy the criteria that the
applicants must be engaged
mainly or generally in Social
Welfare and Development
Activities. Other supporting
documents may be requested to
the applicant SWDA to support
the said criteria. If complete and
compliant, notify the applicant
SWDA on the payment for
processing fee.

1.1 If incomplete, prepares an

acknowledgement letter with

272
 checklist of documents
indicating the lacking
requirement.

Preparation of the Confirmation None 5 hours and Assigned

Report with attached draft 25 minutes Technical Staff/
Certificate of Registration and
printing of Security Paper(
SECPA).
Review and approval of the None 7 hours Standards
Confirmation Report; Section Support
Endorsement for Approval of the Staff/Standards
Registration Certificate Section Head/
PPD Chief/
ORD Support
Staff/ Regional
Director
STEP 7: Signs in the Releasing of the Certificate of None 30 minutes ORD / ARDA /
logbook for received Registration to the SWDA Standards
certificate thru pick-up. Section
TOTAL
₱1,000.00 3 working days
For Complete and Compliant:
For Incomplete Submission
Walk-in: None 30 Minutes
Courier: 2 days
B. Processing Procedures of Applications submitted at Standards Bureau through Mail/Courier:
STEP 1: Send the 1.1 “Received” stamp the None 30 minutes Support Staff
Application Form document and logs its (Standards
together with the receipt into the document Section- Field
prescribed tracking system. Office)
documentary
requirements through 1.2 Endorse the document to
Mail or Courier to: section head.
Standards Bureau
DSWD Central Office,
IBP Road, Batasan
Pambansa Complex,
Constitution Hills,
Quezon City.
Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.
STEP 2: Wait for the Receives incoming applications None 30 minutes Standards
result of documents and assigns to concerned Section Head
review. technical staff.
Provides notes/ instructions for
action to concerned technical
staff.
1.1 Review the submitted None 3 hours Technical Staff
documents as to completeness

273
 and compliance, both in form (Standards
and substance. The submitted Section- Field
documents must satisfy the Office)
criteria that the applicants must
be engaged mainly or generally
in Social Welfare and
Development Activities. Other
supporting documents may be
requested to the applicant
SWDA to support the said
criteria.

1.2 If complete and

compliant, notify the SWDA on
the payment for processing fee.

1.3 If incomplete, an
acknowledgement letter with
checklist of requirements shall
be returned to the applicant.

STEP 3: Wait for the 1.1 Prepares the Confirmation None 5 hours and Support Staff
result of the Report with attached 25 minutes in charge of
assessment. Certificate of Registration in incoming
Security Paper (SECPA) documents
and duplicate copy. (Standards
Section- Field
1.2 Reviews and provides 2 hours and 25 Office)
minutes
inputs and endorses the
Standards
Confirmation Report with
Section Head/
attached Certificate of Standards
Registration in Security
Paper (SECPA) and
duplicate copy to the PPD
Chief for initial. 4 hours and 10 Standards
minutes Section
1.3 Review and approval of the Support Staff/
Confirmation Report; PPD
Endorsement for Approval of Chief/ORD
the Registration Certificate Support Staff/
Regional
Director/

Step 4: Receive the Send the Confirmation Report None 30 minutes Support Staff
Certificate and and notify the availability of the (Standards
confirmation letter. Certificate of Registration for Section- Field
release through various means Office)
per preference indicated in the

274
 application form. (direct pick-up
or courier
TOTAL
₱1,000.00 3 working days
For Complete and Compliant:
For Incomplete Submission
Walk-in: None 30 Minutes
Courier: 2 days
*The number of minutes shall be included on the total 3 working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central
Office, and vice versa.

7. Licensing of Private Social Welfare and Development Agencies

(SWDAS) - Operating in more than One Region
The process of assessing the qualifications and authorizing a registered SWDA to
operate as a Social Welfare Agency or as an Auxiliary SWDA operation in more than
one region.

Office or Division: DSWD Central Office, Standards Bureau

Standards Compliance Monitoring Division (SCMD)
Classification: Highly Technical
Type of Transaction: Government to Client (G2C)
Who may avail: ALL Private SWDAs Already Operational in more than
one (1) region
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One (1) original copy of Duly Accomplished ● DSWD Central Office - Standards Bureau (SB)
Application Form
IBP Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City
● Any DSWD Field Office - Standards Section
(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)
● https://www.dswd.gov.ph/downloads-2/ Annex 2.
DSWD-RLA-F002 Application Form for
Licensing

2. One (1) original copy of each of the Following

Basic Documents
● https://www.dswd.gov.ph/downloads-2/ Annex 4.
a. Manual of Operation containing the SWDAs DSWD-RLA-F004 Manual of Operation
program and administrative policies,
procedures and strategies to attain its
purpose/s among others ● https://www.dswd.gov.ph/downloads-2/ Annex
21. DSWD-RLA-F021 Profile of Governing
b. Profile of Board Trustees Board

275
 ● https://www.dswd.gov.ph/downloads-2/ Annex
c. Profile of Employees and Volunteers: At 22. DSWD-RLA-F022 Profile of Employees
least one (1) full time staff who will manage
its operations
● Securities Exchange Commission (SEC) -
d. Certified True Copy of General Information Company Registration and Monitoring
Sheet issued by SEC Department Secretariat
Building, PICC Complex, Roxas Boulevard,
Pasay City, 1307
● Securities Exchange Commission (SEC) -
e. Certification of no derogatory information Company Registration and Monitoring
issued by SEC (for those operating more Department Secretariat Building, PICC Complex,
than six (6) months upon filing of the Roxas Boulevard, Pasay City, 1307
application
● https://www.dswd.gov.ph/downloads-2/ Annex
f. ABSNET Membership 23. DSWD-RLA-F023 ABSNET Active
Membership
Certification from the Regional ABSNET
(RAB) President or Chairperson of the
Cluster ABSNET (CAB) or the authorized
ABSNET Officer attesting the active
ABSNET membership of the applicant
SWDA.
(Not applicable for first time applicants)
● https://www.dswd.gov.ph/downloads-2/ AO 11
g. Declaration of Commitment from the s2019 Annex A Declaration of Commitment
applicant of no support to tobacco in
compliance to the provisions of EO 26
series of 2017(Providing for the
establishment of smoke-free Environments
in Public and Enclosed Places) and RA ● https://www.dswd.gov.ph/downloads-2/ Annex 9.
9211 (Tobacco Regulation Act of 2003) DSWD-RLA-F009 Work and Financial Plan

h. Duly signed Work and Financial Plan for the

two (2) succeeding years
● Board resolution by the Organization
i. Notarized Certification from the Board of
Trustees and/or funding agency to
financially support the organizations to
operate for at least two (2) years
● https://www.dswd.gov.ph/downloads-2/ Annex 6.
DSWD-RLA-F006 Accomplishment Report
j. Annual Accomplishment Report previous
year ● https://www.dswd.gov.ph/downloads-2/ Annex 8.
DSWD-RLA-F008 Audited Financial Statement
k. Audited Financial Report of the previous
year ● https://www.dswd.gov.ph/downloads-2/ Annex
20. DSWD-RLA-F020 Profile of
Clients/Beneficiaries Served
l. Profile of Clients served for the preceding
and current year

276
3. ADDITIONAL REQUIREMENTS ● https://www.dswd.gov.ph/downloads-2/ Annex 7.
DSWD-RLA-F007 List of Main and Satellite
a. For those operating in more than one region Office
 One original copy of List of main and
satellite/branch offices with contact
details, if any. ● Photocopy of the Memorandum of
Agreement/Contract of Partnership and Certified
 One (1) original Certified True Copy of by the Head of Applicant Organization
the notarized written agreement of
partnership or cooperation between the
agency and its partner agency e.g. MOA,
Contract of Partnership, among others
● https://www.dswd.gov.ph/downloads-2/ Annex
22. DSWD-RLA-F022 Profile of Employees
b. For Applicant SWA’s implementing Child
Placement Services

❑ One (1) original copy of Certification

from DSWD or photocopy of the
certificate of training attended by the
hired RSW related to child placement
service. ● https://www.dswd.gov.ph/downloads-2/ Annex
c. Documents Establishing Corporate 23. DSWD-RLA-F023 ABSNET Active
Existence and Regulatory Compliance Membership

1. For those operating in more than one

region
❑ One (1) copy of the original
Validation report from concerned
DSWD Field Office or Certification
from Regional ABSNET/Cluster or
LGUs attesting to the existence
and status of operation of the
organization in the area/s of
jurisdiction.

❑ There is no need to get a validation

report/certification of existence for ● City/Municipal Engineering Office of Local
the region where the main office of Government Unit covering the SWDAs area of
the applicant is located. operation or Private Engineer

d. For Center Based (Residential and Non-

Residential Based)Copy of the valid safety ● Office of the Bureau of Fire Protection in the
certificates namely: City/Municipal Local Government Unit covering
the SWDAs area of operation

a. One (1) original copy of the Occupancy ● City/Municipal Health Office of Local Government
permit (only for new buildings) or Annual Unit covering the SWDAs area of operation or
Building Inspection / Structural Safety Private Service Provider
Certificate (for old buildings)

277
 b. One (1) original copy of the Fire Safety
Inspection Certificate

c. Water Potability Certificate or Sanitary

Permit
e. For applicant serving within the Ancestral ● National Commission of Indigenous People
Domains of Indigenous People (IP) – one (NCIP) Regional Office where the NGO operates
(1) Photocopy of NGO Accreditation from
NCIP
● DSWD Central Office – Financial and
Management Service
f. For applicant with past and current
partnership with the DSWD that involved IBP Road, Constitution Hills, Batasan Pambansa
transfer of funds Complex, Quezon City
 Government Agency where the Organization
One (1) original copy of the Certification implemented or implements projects and
from DSWD Office and/or other concerned programs.
government agencies that the applicant is
free from any financial liability/obligation
Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators for Licensing based on DSWD
Memorandum Circular No. 17 Series of 2018.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
A. Assessment Procedures for Walk-in Applicants
STEP 1: Secure Provides client application None *30 minutes Support Staff
application form thru the form, and checklist of (Standards
DSWD Website/Field requirements. Bureau - SB)
Office/Standards Bureau
STEP 2: Submit/ file 1. Determine whether the None *30 minutes Support Staff in
application and submitted documents are charge of all
supporting documents complete. incoming
documents
For applicant 1.1 If complete, receive the (Standards
organizations with documentary Bureau - SB)
complete requirements, requirements and shall
shall have provide the applicant
acknowledgement SWDA with an
receipt of the submitted application reference
requirements. number for easy tracking
and reference.

For incomplete
requirements, the 1.1.1 Provide the
applicant organization organization an
shall sign the acknowledgement
acknowledgement of the receipt and log the
returned documents and receipt of application
documents into the

278
the checklist of the Document Tracking
lacking requirements. System (DTS) for
Standards Bureau.

If incomplete, return all

documents submitted
accompanied by a checklist
of requirements for applicant
Organization’s compliance.
STEP 3: Settle the If found both complete and ₱1,000.00 *15 minutes Support Staff in
required processing fee. compliant, notify the charge of all
Applicant Organization that incoming
they have to settle their documents
processing fee. (Standards
The Support Staff assigned Bureau - SB)
on the issuance of Billing
Statement shall prepare and
instruct the applicant to
proceed to the Financial
Management Service
(DSWD Cashier, 2nd Floor,
Matapat Building).
STEP 4: Provide the Acknowledge the copy of the None *15 Minutes Support Staff
DSWD Standards Bureau Official Receipt from the (Standards
the photocopy of the applicant Organization. Bureau - SB)
Official Receipt (OR).
Step 5: Accomplish and Provide the applicant None *5 minutes Support Staff
drop the Customer’s Organization the Customer’s (Standards
Feedback Form on the Feedback Form Bureau - SB)
dropbox.
Note: Applications received after 3:00pm shall be considered as a next working day transaction.
STEP 6: Awaits the result 1.1 Review the submitted None 2 working days Technical Staff
of the documents review documents as to (Standards
and notice of Virtual completeness and Bureau - SB)
Assessment/ Validation compliance, both in form and
Assessment. substance. The submitted
complete documents must
satisfy the following Criteria:
i. Applicant has employed
a sufficient number of
duly qualified staff and/or
registered social workers
to supervise and take
charge of its social
welfare and development
activities and/or social
work interventions in
accordance with the set
standards.

279
 ii. Applicants must submit a
duly certified financial
statement that at least
seventy percent (70%) of
its funds are disbursed
for direct social work
services while thirty
percent (30%) of the
funds are disbursed for
administrative services.
iii. The SWDA must have a
financial capacity to
operate for at least two
(2) years.
iv. Applicant keeps record of
all social development
and/or welfare activities it
implements.
Note: Criteria iii and v are
only applicable for those
SWDAs that are already in
operation prior to application
for License to Operate.
1.2 If complete and
compliant, an
Acknowledgement Letter
and Notification on the
proposed schedule on the
conduct of Virtual
Assessment/ Validation
Assessment shall be
prepared.
1.3 If found incomplete or
non-compliant to the criteria,
the Acknowledgement Letter
prepared shall contain the
criteria that need to be
satisfied. This will be sent to
the applicant SWDA together
with all the application
documents submitted.
STEP 7: Wait on the Review and approval of the None 2 working days Technical Staff/
result of Assessment with Acknowledgement Letter Section Head/
the submitted including its attachments. Division Chief/
Documents. Bureau Director
STEP 8: Confirm the For those with requirements None *30 minutes Technical Staff
Availability on the that are complete and (Standards
proposed Virtual compliant, Confirmation of Bureau - SB)

280
Assessment/ Validation Virtual Assessment
Assessment. Validation Assessment.
STEP 9: Assist the Conduct of Virtual None 1 working day Technical Staff
Assessor during the Assessment/ Validation per agreed (Standards
conduct of Virtual Assessment. schedule Bureau – SB)
Assessment/Validation
Assessment.
Step 10: Accomplish and Provide the applicant None *5 minutes Technical Staff
place the Customer’s Organization the Customer’s (Standards
Feedback Form on a Feedback Form Bureau - SB)
sealed envelope.
STEP 11: Wait on the 1.1 Prepare Confirmation None 3 working days Technical Staff
result of Virtual Report (Standards
Assessment/ Validation 1.2.1 If favorable, the Bureau – SB)
Assessment. Technical Staff shall draft
Confirmation Report and
Draft Certificate of License to
Operate.
1.2.2 If not favorable, the
Technical Staff shall detail
the Assessors Findings and
the agreed compliance date
of the Action Plan.
1.3.1 If favorable, review and None Favorable; Section
approval of the Confirmation 8 working days Head/Division
Report and the Draft Chief/Bureau
Certificate of License to Director
Operate. Unfavorable;
1.3.2 If unfavorable, review 7 working
and approval of the days
Confirmation Report.
1.4.1 If favorable, for Favorable; Undersecretary
approval and signature of the 3 working days Supervising the
Certificate of License to Standards
Operate. Bureau
1.4.2 If unfavorable, the Support Staff
Support Staff shall send the Unfavorable; (Standards
Confirmation Report to the 2 working Bureau - SB)
SWDA through email and via days
courier.
STEP 12: Wait on the Send the Confirmation None 1 working day Support Staff
release of the Certificate Report and notify the (depending on (Standards
of License to Operate. availability of the Certificate the choice of Bureau - SB)
of License to Operate for the applicant)
release through various
means per preference
indicated in the application
form. (direct pick-up or
courier)
TOTAL

281
 For Complete and Compliant: ₱1,000.00 20 working
days
For Incomplete Submission: None 17 working
days
B. Processing Procedures of Applications submitted at Standards Bureau through Mail/Courier:

STEP 1: Send the Log receipt into the None *15 minutes Support Staff in
Application Form Document Tracking System charge of
together with the (DTS) for Standards Bureau. incoming
prescribed documentary This shall be routed to the documents
requirements for Assigned Technical Staff. (Standards
Licensing of Already Bureau - SB)
Operational through Mail
or Courier to:
Standards Bureau
DSWD Central Office,
IBP Road, Batasan
Pambansa Complex,
Constitution Hills,
Quezon City
STEP 2: Wait for the 1.1 Review the submitted None 2 working days Technical Staff
result of the assessment. documents as to (Standards
completeness and Bureau - SB)
compliance, both in form and
substance. The submitted
complete documents must
satisfy the following Criteria:
i. Applicants must be
engaged mainly or
generally in Social
Welfare and
Development Activities.
ii. Applicant has employed
a sufficient number of
duly qualified staff and/or
registered social workers
to supervise and take
charge of its social
welfare and development
activities and/or social
work interventions in
accordance with the set
standards.
iii. Applicants must submit a
duly certified financial
statement that at least
seventy percent (70%) of

282
 its funds are disbursed
for direct social work
services while thirty
percent (30%) of the
funds are disbursed for
administrative services.
iv. The SWDA must have a
financial capacity to
operate for at least two
(2) years.
v. Applicant keeps record of
all social development
and/or welfare activities it
implements.
Note: Criteria iii and v are
only applicable for those
SWDAs that are already in
operation prior to application
for License to Operate.
1.2 If complete and
compliant, an
Acknowledgement Letter
and Notification on the
proposed schedule on the
conduct of Virtual
Assessment/ Validation
Assessment shall be
prepared.
1.3 If found incomplete or
non-compliant, the
Acknowledgement Letter
prepared shall contain the
checklist of requirements to
be secured and complied.
This will be sent to the
applicant SWDA together
with all the application
documents submitted.
STEP 3: Settle the 1. If found both complete ₱1,000.00 *15 minutes Technical Staff
required processing fee. and compliant, notify the and Support
Applicant Organization that Staff (Standards
For those operating in they have to settle their Bureau - SB)
more than one region, the processing fee.
applicant organization
1.1 Inform the applicant
may settle its payment
either at DSWD Central organization that the
Office or at the DSWD processing of the
Field Office where their application shall start

283
Main Office is located once they have paid the
according to required fees and
Organization’s provided the Standards
preference. Bureau the copy of the
Official Receipt.
Field Office: The Support
Staff shall prepare Billing
Statement and instructs
applicants to proceed to the
Field Office Cashier Section.
Standards Bureau: The
Support Staff shall prepare
Billing Statement and instruct
applicants to proceed to the
Financial Management
Service (DSWD Cashier, 2nd
Floor, Matapat Building).
Note: The processes shall
only take place once the
applicant organization
settles its payment.
STEP 4: Provide the 1.1 Acknowledge the copy of None *15 Minutes Support Staff in
DSWD Standards Bureau the Official Receipt from the charge of
the copy of the Official SWDA. incoming
Receipt (OR) through the documents
following: 1.2 For the Copy of OR sent (Standards
1. Scanned copy of the through email: the Support Bureau - SB)
Official Receipt Staff managing the Official
[email protected] email of the Standards
with the subject: Bureau shall acknowledge
Name of the the receipt of the Official
Organization_ Receipt and provide the copy
Copy of OR for to the Assigned Technical
Staff.
Licensing.
2. Hand-carry the
Photocopy of Official
Receipt to Standards
Bureau.
3. Courier the
Photocopy of Official
Receipt to Standards
Bureau.
STEP 5: Accomplish and Provide the applicant None *5 minutes Support Staff
drop the Customer’s Organization the Customer’s (Standards
Feedback Form Bureau - SB)

284
Feedback Form on the
dropbox.
Note: Applications received after 3:00pm shall be considered as a next working day transaction.
STEP 6: Awaits the result Review and approval of the None 3 working days Technical
of the documents review Acknowledgement Letter Staff/Section
and notice of Virtual including its attachments. Head/Division
Assessment/ Validation For those with requirements Chief/Bureau
Assessment. that are complete and Director
compliant, Confirmation of
Virtual Assessment/
Validation Assessment.
STEP 7: Confirm the For those with requirements None 1 working day Technical Staff
Availability on the that are complete and (Standards
proposed Virtual compliant, Confirmation of Bureau - SB)
Assessment/ Validation Virtual Assessment/
Visit. Validation Visit.
STEP 8: Assist the Conduct of Virtual None 1 working day Technical Staff
Assessor during the Assessment/Validation Visit. per agreed (Standards
conduct of Virtual schedule Bureau - SB)
Assessment/ Validation
Visit.
Step 9: Accomplish and Provide the applicant None *5 minutes Technical Staff
place the Customer’s Organization the Customer’s (Standards
Feedback Form on a Feedback Form Bureau - SB)
sealed envelope.
STEP 10: Wait on the 1.1 Prepare Confirmation None 3 working days Technical Staff
result of Virtual Report (Standards
Assessment/ Validation 1.2 If favorable, the Bureau - SB)
Visit. Technical Staff shall draft
Confirmation Report and
Draft Certificate of License to
Operate.
1.3 If not favorable, the
Technical Staff shall detail
the Assessors Findings and
the agreed compliance date
of the Action Plan.
1.1 If favorable, review and None Favorable; Section
approval of the Confirmation 7 working days Head/Division
Report and the Draft Chief/Bureau
Certificate of License to Director
Operate.
1.2 If unfavorable, review
and approval of the Unfavorable;
Confirmation Report. 7 working
days

1.1 If favorable, for approval Favorable; Undersecretary

and signature of the 2 working days Supervising the

285
 Certificate of License to Standards
Operate. Unfavorable; Bureau
1.2 If unfavorable, the 1 working Support Staff
Support Staff shall send the days (Standards
Confirmation Report to the Bureau - SB)
SWDA through email and via
courier.
STEP 11: Wait on the Send the Confirmation None 1 working day Support Staff
release of the Certificate Report and notify the (depending on (Standards
of License to Operate. availability of the Certificate the choice of Bureau - SB)
of License to Operate for the applicant)
release through various
means per preference
indicated in the application
form. (direct pick-up or
courier)
TOTAL
For Complete and Compliant: ₱1,000.00 20 working
days
For Incomplete Submission: None 17 working
days

*The number of minutes shall be included on the total working days

** This does not include the travel time of documents from the DSWD Field Office to the Central
Office, and vice versa.

8. Licensing of Private Social Welfare and Development Agencies

(SWDAs) – Operating in One Region

The process of assessing the qualifications and authorizing a registered SWDA to

operate as a Social Work Agency or as an Auxiliary SWDA operating in one region.

Office or Division: DSWD Field Office – Standards Section

Classification: Highly Technical
Type of Transaction: Government to Client (G2C)
Who may avail: ALL Private SWDAs Intending to Operate in One Region
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One (1) Duly Accomplished and Notarized  Any DSWD Field Office - Standards Section
Application Form (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)

 https://www.dswd.gov.ph/downloads-2/ Annex 2.
DSWD-RLA-F002 Application Form for
Licensing

2. One (1) set of the following Basic Documents:

a. A certification of plan to hire the required  https://www.dswd.gov.ph/downloads-2/ Annex
Registered Social Worker (RSW) or staff 22. DSWD-RLA-F022 Profile of Employees

286
 complement; or (b) Profile of Employees
and volunteers whichever is applicable
b. Manual of Operation containing the SWDAs  https://www.dswd.gov.ph/downloads-2/ Annex 4.
program and administrative policies, DSWD-RLA-F004 Manual of Operation
procedures and strategies to attain its
purpose/s among others  https://www.dswd.gov.ph/downloads-2/ Annex
c. Profile of Board of Trustees 21. DSWD-RLA-F021 Profile of Governing Board

d. Certified True Copy of General Information  Securities Exchange Commission (SEC) -

Sheet issued by SEC (One (1) copy) Company Registration and Monitoring
Department Secretariat
Building, PICC Complex, Roxas Boulevard,
e. Notarized certification from the Board of Pasay City, 1307
Trustees and/or the funding agency to
financially support the organizations to  Any SEC Extension Office (Baguio City, Tarlac
operate for at least two (2) years City, Legazpi City, Cebu City, Iloilo City,
Cagayan De Oro City, Davao City, Zamboanga
f. Work and Financial Plan for the two (2) City)
succeeding years  Board resolution by the Organization

 https://www.dswd.gov.ph/downloads-2/ Annex 9.
DSWD-RLA-F009 Work and Financial Plan
3. ADDITIONAL REQUIREMENTS
 Photocopy of the Memorandum of
a. Certified True Copy of the notarized written Agreement/Contract of Partnership and Certified
agreement of partnership or cooperation by the Head of Applicant Organization
between the agency and its partner agency
e.g. MOA, Contract of Partnership, among
others
 https://www.dswd.gov.ph/downloads-2/ Annex
22. DSWD-RLA-F022 Profile of Employees
b. For Applicant SWA’s implementing Child
Placement Services
Certification from DSWD or photocopy of the
certificate of training attended by the hired
RSW related to child placement service.

c. Documents Establishing Corporate

Existence and Regulatory Compliance
 City/Municipal Engineering Office of Local
1. For Center Based (Residential and Non- Government Unit covering the SWDAs area of
Residential Based) operation or Private Engineer
Copy of the valid safety certificates namely:
a. Occupancy permit (only for new buildings)
 Office of the Bureau of Fire Protection in the
or Annual Building Inspection/Structural
City/Municipal Local Government Unit covering
Safety Certificate (for old buildings)
the SWDAs area of operation
b. Fire Safety Inspection Certificate

287
  City/Municipal Health Office of Local Government
c. Water Potability Certificate or Sanitary Unit covering the SWDAs area of operation or
Permit Private Service Provider

2. For applicant serving within the Ancestral  National Commission of Indigenous People
Domains of Indigenous People (IP) – Photocopy (NCIP) Regional Office where the NGO operates.
of NGO Accreditation from NCIP.

3. For applicant with past and current partnership  DSWD Field Office – Financial and Management
with the DSWD that involved transfer of funds Service

a. Certification from DSWD Office and/or

 Government Agency where the Organization
other concerned government agencies that
implemented or implements projects and
the applicant is free from any financial
programs.
liability/obligation

Note to Applicant: The acceptance of application documents does not imply that the application is already
approved. The applicant must satisfy the assessment indicators for Licensing based on DSWD
Memorandum Circular No. 17 Series of 2018.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
A. Assessment Procedures for Walk-in Applicants

STEP 1: Secure Provides client application None *10 minutes Support Staff
application form thru form, and checklist of (Standards
the DSWD Website/ requirements Section- Field
Standards Section – Office)
Field Office
STEP 2:
1.1 Submit/ file1.1 Receive the documentary Support Staff in
application and requirements and provide None *20 minutes charge of all
supporting the applicant organization incoming
documents. with an application documents
reference number for easy (Standards
1.2 For applicant tracking and reference. Section- Field
organization with Office)
complete 1.2 Determine whether the
Officer of the
requirements, submitted documents are
day (Standards
shall have complete. Section- Field
acknowledgement Office)
receipt of the
submitted 1.3 If complete, provide the
requirements. organization an
acknowledgement receipt
1.3 For incomplete and log the receipt of
requirements, the application documents into
applicant the Document Tracking
organization shall System (DTS) for

288
 sign the Standards Section – Field
acknowledgement Office.
of the returned
documents and 1.4 If incomplete, return all
the checklist of the documents submitted
lacking accompanied by a checklist
requirements. of requirements for
applicant Organization’s
compliance.
STEP 3: If Complete, Prepare Billing Statement and None *20 minutes Support Staff in
Settle the required instruct applicant to proceed to charge on the
processing fee. the Cash Section of DSWD issuance of
Field Office Billing
Statement
(Standards
Section- Field
Office)
Process payment and issues ₱1,000.00 *15 minutes Cashier
Official Receipt. (Cashier
Section-FO)
STEP 4: Provide the Acknowledge the photocopy of None *15 Minutes Support Staff
DSWD Standards the Official Receipt from the (Standards
Section the photocopy applicant Organization. Section- Field
of the Official Receipt Office)
(OR).
Step 5: Accomplish Provide the applicant None *5 minutes Support Staff
and drop the Organization the Customer’s (Standards
Customer’s Feedback Feedback Form Section- Field
Form on the dropbox. Office)
Note: Applications received after 3:00pm shall be considered as a next working day transaction.
STEP 6: Wait for the 1.1 Review the submitted None 2 working days Technical Staff
result of the documents as to (Standards
documents review and completeness and Section- Field
notice of validation compliance, both in form and Office)
assessment. substance. The submitted
complete documents must
satisfy the following Criteria:
i.In case a new applicant
SWDA applying to operate a
residential care facility, the
applicant must establish the
need for a residential facility
serving a particular sector
and the absence of related
facility to cater them. e.g.
Situationer.
ii.Applicant has employed a
sufficient number of duly

289
 qualified staff and/or
registered social workers to
supervise and take charge of
its social welfare and
development activities and/or
social work interventions in
accordance with the set
standards.
iii.Applicant must submit a duly
certified financial statement
that at least seventy percent
(70%) of its funds are
disbursed for direct social
work services while thirty
percent (30%) of the funds
are disbursed for
administrative services.
iv.The SWDA must have a
financial capacity to operate
for at least two (2) years.
v.Applicant keeps record of all
social development and/or
welfare activities it
implements.
Note: Criteria iv and vi are
only applicable for those
SWDAs that are already in
operation prior to application
for License to Operate.
1.2.1 If complete and
compliant, an
Acknowledgment Letter and
Notification on the proposed
schedule on the conduct of
Validation Visit shall be
prepared.

1.2.2 If found incomplete or

non-compliant, the
Acknowledgement Letter
prepared shall contain the
checklist of requirements to
be secured and complied.
This will be sent to the
applicant SWDA together with

290
 all the application documents
submitted.

1.3 Review and approval of the None 2 working daysSection

Acknowledgement Letter Head/Division
including its attachments. Chief/Regional
Director
(Standards
Section- Field
Office)
STEP 7: Confirm the For those with requirements None *30 minutes Technical Staff
Availability on the that are complete and (Standards
proposed Validation compliant, Confirmation of Section- Field
Visit Validation Visit. Office)
STEP 8: Assist the Conduct of Validation visit None 1 working day Technical Staff
Assessor during the per agreed (Standards
conduct of Validation schedule Section- Field
visit. Office)

Step 9: Accomplish Provide the applicant None *5 minutes Technical Staff

and place the Organization the Customer’s (Standards
Customer’s Feedback Feedback Form Section- Field
Form on a sealed Office)
envelope.
STEP 10: Awaits the 1.1 Prepare Confirmation None 3 working days Technical Staff
result of the licensing Report (Standards
assessment 1.2.1 If favorable, the Technical Section- Field
Staff shall draft Confirmation Office)
Report and Draft Certificate of
License to Operate.
1.2.2 If not favorable, the
Technical Staff shall detail the
Assessors Findings and the
agreed compliance date of the
Action Plan.
1.3.1 If favorable, review and None Favorable; Section
approval of the Confirmation 8 working days Head/Division
Report and the Draft Certificate Chief
of License to Operate. Unfavorable; (Standards
7 working Section- Field
1.3.2 If unfavorable, review and days Office)
approval of the Confirmation
Report.
1.4.1 If favorable, for approval Favorable; Regional
and signature of the Certificate 3 working days Director
of License to Operate. (Standards
Section- Field
1.4.2 If unfavorable, the Unfavorable; Office)
Support Staff shall send the 2 working
Confirmation Report to the days Support Staff

291
 SWDA through email and via (Standards
courier. Section- Field
Office)
STEP 11: Send the Confirmation Report None 1 working daySupport Staff
Acknowledge the and notify the availability of the (depending on (Standards
receipt of the Certificate of License to the choice of
Section- Field
Certificate of License Operate for release through the applicant)
Office)
to Operate. various means per preference
indicated in the application
form. (direct pick-up or courier)
TOTAL
₱1,000.00 20 working days
For Complete and Compliant:
For Incomplete Submission: None 17 working days
B. Processing Procedures of Applications submitted at Standards Bureau through Mail/Courier:

STEP 1: Send the Log receipt into the Document None *15 minutes Support Staff in
Application Form Tracking System (DTS) for charge of
together with the Standards Section – Field incoming
prescribed Office. This shall be route to the documents
documentary Assigned Technical Staff. (Standards
requirements for Section- Field
Licensing through Mail Office)
or Courier to:
Standards Section of
concerned DSWD
Field Office
STEP 2: Wait for the 1.1 Review the submitted None 2 working day Technical Staff
result of documents documents as to completeness (Standards
review. and compliance, both in form Section- Field
and substance. The submitted Office)
complete documents must
satisfy the following Criteria:
i. In case a new applicant
SWDA applying to
operate a residential
care facility, the
applicant must establish
the need for a
residential facility
serving a particular
sector and the absence
of related facility to cater
them. (e.g. Situationer)
ii. Applicant has employed
a sufficient number of
duly qualified staff
and/or registered social
workers to supervise

292
 and take charge of its
social welfare and
development activities
and/or social work
interventions in
accordance with the set
standards.
iii. Applicant must submit a
duly certified financial
statement that at least
seventy percent (70%)
of its funds are
disbursed for direct
social work services
while thirty percent
(30%) of the funds are
disbursed for
administrative services.
iv. The SWDA must have a
financial capacity to
operate for at least two
(2) years.
v. Applicant keeps record
of all social
development and/or
welfare activities it
implements.
Note: Criteria iv and vi are
only applicable for those
SWDAs that are already in
operation prior to application for
License to Operate.
1.2 If complete and
compliant, an
Acknowledgment Letter and
Notification on the proposed
schedule on the conduct of
Validation Visit shall be
prepared.
1.3 If found incomplete or
non-compliant, the
Acknowledgement Letter
prepared shall contain the
checklist of requirements to be
secured and complied. This will
be sent to the applicant SWDA
together with all the application
documents submitted.

293
STEP 3: Settle the If found both complete and ₱1,000.00 *15 minutes Technical Staff
required processing compliant, notify the Applicant and Support
fee. Organization that they have to Staff (Standards
settle their processing fee. Section- Field
Office)
 Inform the applicant
organization that the
processing of the
application shall start once
they have paid the
required fees and provided
the Standards Section the
copy of the Official
Receipt.
Field Office: The Support Staff
shall prepare Billing Statement
and instructs applicant to
proceed to Field Office Cashier
Section.
Note: The processes shall
only take place once the
applicant organization settle
its payment.
STEP 4: Provide the 1.1 Acknowledge the copy of None *15 Minutes Support Staff in
DSWD Standards Official Receipt from the charge of
Section the copy of the SWDA. incoming
Official Receipt (OR) documents
through the following: 1.2 For the Copy of OR sent (Standards
2. Scanned copy of through email: the Support Section- Field
the Official Staff managing the Official Office)
Receipt to the email of the Standards
concerned Section shall
DSWD Field acknowledged its receipt.
Offices’ official
email address
with the subject:
Name of the
Organization_
Copy of OR for 1.3.For the Copy of OR sent
Licensing. through mail/courier: the
assigned technical Staff
3. Hand-carry the shall acknowledged its
Photocopy of receipt.
Official Receipt

294
 4. Courier the
Photocopy of
Official Receipt
Step 5: Accomplish Provide the applicant None *5 minutes Support Staff
and drop the Organization the Customer’s (Standards
Customer’s Feedback Feedback Form Section- Field
Form on the dropbox. Office)
Note: Applications received after 3:00pm shall be considered as a next working day transaction.
STEP 6: Wait for the Review and approval of the None 3 working Section
notice of validation Acknowledgement Letter days Head/Division
assessment. including its attachments. Chief
(Standards
For those with requirements Section- Field
that are complete and Office)
compliant, Confirmation of
Validation Visit.
STEP 7: Confirm the For those with requirements None 1 working day Technical Staff
Availability on the that are complete and (Standards
proposed Validation compliant, Confirmation of Section- Field
Visit Validation Visit. Office)
STEP 8: Assist the Conduct of Validation visit None 1 working day Technical Staff
Assessor during the per agreed (Standards
conduct of Validation schedule Section- Field
visit. Office)
Step 9: Accomplish Provide the applicant None *5 minutes Technical Staff
and place the Organization the Customer’s (Standards
Customer’s Feedback Feedback Form Section- Field
Form on a sealed Office)
envelope.
STEP 10: Wait for the 1.Prepare Confirmation Report None 3 working days Technical Staff
result of the Validation (Standards
visit. 1.2.1 If favorable, the Technical Section- Field
Staff shall draft Confirmation Office)
Report and Draft Certificate of
License to Operate.

1.2.2 If not favorable, the

Technical Staff shall detail the
Assessors Findings and the
agreed compliance date of the
Action Plan.
1.3.1 If favorable, review and None Favorable; Section
approval of the Confirmation 8 working days Head/Division
Report and the Draft Certificate Chief
of License to Operate. Unfavorable; (Standards
7 working Section- Field
1.3.2 If unfavorable, review and days Office)
approval of the Confirmation
Report.

295
 1.4.1 If favorable, for approval Favorable; Regional
and signature of the Certificate 3 working days Director
of License to Operate. (Standards
Unfavorable; Section- Field
1.4.2 If unfavorable, the 1 working Office)
Support Staff shall send the days
Confirmation Report to the Support Staff
SWDA through email and via (Standards
courier. Section- Field
Office)
STEP 11: Wait on the Send the Confirmation Report None 1 working day Support Staff
release of the and notify the availability of the (depending on (Standards
Certificate of License Certificate of License to the choice of Section- Field
to Operate. Operate for release through the applicant) Office)
various means per preference
indicated in the application
form. (direct pick-up or courier)
TOTAL
₱1,000.00 20 working
For Complete and Compliant: days
For Incomplete Submission: None 17 working
days

*The number of minutes shall be included on the total working days

** This does not include the travel time of documents from the DSWD Field Office to the Central
Office, and vice versa.

9. Accreditation of Social Welfare and Development Programs and

Services (Licensed Private SWAs and Public SWDAs)
Refers to the process of assessing the Licensed Social Welfare Agency (SWA)
and Public SWDA if their Programs and Services are compliant to set standards.

Office or Division: Standards Compliance Monitoring Division (SCMD) –

Standards Bureau, DSWD Central Office
Classification: Highly Technical
Type of Transaction: Government to Client (G2C)
Who may avail: All Private Licensed SWA with Social Welfare and
Development Programs and Services and Public SWDA
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. One (1) original copy of the Duly ● DSWD Central Office - Standards Bureau (SB)
Accomplished Application Form IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City

● Any DSWD Field Office - Standards Section

(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)

296
 ● https://www.dswd.gov.ph/downloads-2/ Annex
3. DSWD-RLA-F003 Application Form for
Accreditation

B. Pre-accreditation assessment

● For New Applicant, submit one (1) original ● https://www.dswd.gov.ph/issuances/#MCs

copy of the pre-assessment conducted by
concerned Field Office covering the Area of ● For Residential
Operation Amended Administrative Order No. 11, s.2007
Entitled Revised Standards on Residential Care
● For Renewal, submit one (1) original copy Service
of the assessment tool signed by the SWAs
Head of Agency ● For Community Based
Please email [email protected]

C. One (1) Original Copy of each of the

following Documents Establishing
Corporate Existence and Regulatory
Compliance

 Certification of no derogatory information ● Securities Exchange Commission (SEC) -

issued by SEC (for those operating more Company Registration and Monitoring
than six (6) months upon filing of the Department Secretariat Building, PICC
application (not applicable for Public Complex, Roxas Boulevard, Pasay City, 1307
SWDA)
 ABSNET Membership ● https://www.dswd.gov.ph/downloads-2/ Annex
Certification from the Regional ABSNET 23. DSWD-RLA-F023 ABSNET Active
(RAB) President or Chairperson of the Membership
Cluster ABSNET (CAB) or the authorized
ABSNET Officer attesting the active
ABSNET membership of the applicant
SWDA.

For RAB President, the Standards Section

shall be the one to issue the required
certification.

D. One (1) Original Copy of each of the

following Documents Establishing Track
Record and Good Standing

1. Duly signed Work and Financial Plan for ● https://www.dswd.gov.ph/downloads-2/ Annex

the two (2) succeeding years 9. DSWD-RLA-F009 Work and Financial Plan

2. Notarized Updated Certification from the ● Board Resolution by the Organization

Board of Trustees and/or funding agency to
financially support the organization’s to
operate for at least two (2) years.
(not applicable for Public SWDA)

297
3. Annual Accomplishment Report previous
year ● https://www.dswd.gov.ph/downloads-2/ Annex
6. DSWD-RLA-F006 Accomplishment Report
4. Audited Financial Report of the previous
year ● https://www.dswd.gov.ph/downloads-2/ Annex
8. DSWD-RLA-F008 Audited Financial
Statement
5. Profile of Clients served for the preceding
and current year ● https://www.dswd.gov.ph/downloads-2/ Annex
20. DSWD-RLA-F020 Profile of
Clients/Beneficiaries Served
E. One (1) Original Copy of each of the
following Documents Establishing
Corporate Existence and Regulatory
Compliance
 Declaration of Commitment from the ● https://www.dswd.gov.ph/downloads-2/ AO 11
applicant of no support to tobacco in s2019 Annex A Declaration of Commitment
compliance to the provisions of EO 26
series of 2017(Providing for the
establishment of smoke-free Environments
in Public and Enclosed Places) and RA
9211 (Tobacco Regulation Act of 2003)

F. One (1) Original Copy of each of the

following Basic Documents

1. Manual of Operation containing the ● https://www.dswd.gov.ph/downloads-2/ Annex

SWDAs program and administrative 4. DSWD-RLA-F004 Manual of Operation
policies, procedures and strategies to
attain its purpose/s among others

2. Profile of Board Trustees or its equivalent ● https://www.dswd.gov.ph/downloads-2/ Annex

(not applicable for Public SWDA) 21. DSWD-RLA-F021 Profile of Governing
Board

3. Profile of Employees and Volunteers: At ● https://www.dswd.gov.ph/downloads-2/ Annex

least one (1) full time staff who will manage 22. DSWD-RLA-F022 Profile of Employees
its operations

4. Certified True Copy of General Information ● Securities Exchange Commission (SEC) -

Sheet issued by SEC Company Registration and Monitoring
(not applicable for Public SWDA) Department Secretariat Building, PICC
Complex, Roxas Boulevard, Pasay City, 1307
(Note: The first 4 Basic Documents are
needed if only there is an update or
amendment on documents recently
submitted to DSWD Standards Bureau)

298
 For those operating in more than one ● https://www.dswd.gov.ph/downloads-2/ Annex
region 7. DSWD-RLA-F007 List of Main and Satellite
5. One (1) original copy of the List of main Office
and satellite/branch offices with contact
details, if any.

For Applicant SWA’s implementing ● https://www.dswd.gov.ph/downloads-2/ Annex

Child Placement Services: 22. DSWD-RLA-F022 Profile of Employees
6. One (1) Original Copy of the Certification
from DSWD or one (1) photocopy of the
certificate of training attended by the hired
RSW related to child placement service.
● Securities Exchange Commission (SEC) -
One (1) Original Copy of the following Company Registration and Monitoring
Documents Establishing Corporate Department Secretariat Building, PICC
Existence and Regulatory Compliance Complex, Roxas Boulevard, Pasay City, 1307
7. Certified true copy of General Information
Sheet (GIS) issued by SEC or any
regulatory agencies
(not applicable for Public SWDA)
● City/Municipal Engineering Office of Local
8. For Center Based (Residential and Non- Government Unit covering the SWDAs area of
Residential Based) AND Community operation or Private Engineer
Based, Copy of the valid safety certificates
namely:
● Office of the Bureau of Fire Protection in the
a. Occupancy permit (only for new buildings) City/Municipal Local Government Unit covering
or Annual Building Inspection/Structural the SWDAs area of operation
Safety Certificate (for old buildings)

b. Fire Safety Inspection Certificate Water ● City/Municipal Health Office of Local

Government Unit covering the SWDAs area of
operation or Private Service Provider
c. Potability Certificate or Sanitary Permit
● National Commission of Indigenous People
(NCIP) Regional Office where the NGO
operates
9. For applicant serving within the Ancestral
Domains of Indigenous People (IP) – ● DSWD Central Office – Financial and
Photocopy of NGO Accreditation from Management Service
NCIP IBP Road, Constitution Hills, Batasan
Pambansa Complex, Quezon City
10. For applicant with past and current
partnership with the DSWD that involved
transfer of funds.
 Government Agency where the Organization
implemented or implements projects and
programs.
Certification from DSWD Office and/or
other concerned government agencies that
the applicant is free from any financial
liability/obligation

299
 Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators on the Accreditation Tools
based on DSWD Memorandum Circular No. 17 Series of 2018.

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
PRE-ASSESSMENT
A. Assessment Procedures for Walk-in Applicants
STEP 1: Secure Provide via email and/or None -- Support Staff
application form and posts the application form (Standards
other templates on and other templates on Bureau - SB)
Accreditation thru the Accreditation at the DSWD
DSWD Website/ website.
Standards
Bureau/Field Office
STEP 2: 1. Determine whether the None 30 minutes Incoming Support
1.1 Submit/ file submitted documents are Staff
application and complete.
supporting
documents. If complete, receive the
documentary requirements
1.2 For applicant and provide the
SWDA with organization an
complete acknowledgement receipt
requirements, and log the receipt of
shall have application documents into
acknowledgem the Document Tracking
ent receipt of System.
the submitted
requirements. 1.1. Logs its receipt into
the Document
1.3 For incomplete Transaction
requirements, Management
the applicant System (DTMS)
organization
shall sign the 1.2. Provides the walk-in
acknowledgem applicant with
ent of the Document
returned Reference Number
documents and for easy tracking.
the checklist of
the lacking If incomplete, return all
requirements. documents submitted
accompanied by a
checklist of requirements
for applicant
Organization’s
compliance.

300
STEP 3:
Prepares billing statement
1.1 If Complete, settle and instructs applicant to SCMD Support
the required proceed to the Financial staff
processing fee. Management Service
(DSWD Cashier 2nd Floor,
1.2 Presents the Matapat Building) for the
Billing Statement necessary fee or thru
at the Cashier and online at: http://www.lbp-
settles the eservices.com/egps/portal/
required fee. index.jsp
Process payment and 1,000.00 *20 minutes Cashier (Finance
Issues Official Receipt Management
Service-Cashier
Division)
STEP 4: Provide the Attach the photocopy of the None Incoming Support
DSWD Standards official receipt of the Staff
Bureau the photocopy processing fee.
of the Official Receipt
(OR).
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 5: Wait for the 1. Logs its receipt into the None 30 minutes Incoming SCMD
result of the DTMS. Support Staff
documents review and
notice of Virtual 2. Routes to concerned
Assessment. Section Head
1. Prepares None 3 days Assigned
acknowledgement of technical staff
the submitted
application documents

1.1. If complete and

compliant,
prepares
acknowledgemen
t letter indicating
the schedule and
mode of
assessment:

 Under Normal
circumstances actual
accreditation visit shall
be conducted;
 During the state of
calamity/ emergency,

301
 virtual assessment
shall be conducted

1.2. If incomplete or
non-compliant,
prepare an
acknowledgemen
t letter indicating
the checklist of
lacking
documents.

1.1.Reviewed None 1 day Section Head,

acknowledgement Division Chief of
letter and affixes the SCMD
initial
1.1.1 If no comments/
clarifications, initial/
endorse the final draft
of acknowledgement
letter to the Division
Chief for approval
1.1.2 If with inputs/
comments/ corrections,
return to the technical
staff
Tracks and endorses the 1 hour Incoming SCMD
acknowledgement letter Support Staff
1.1. Logs into the DTMS
1.2. Routes finalized 1 hour OBD Support
acknowledgement Staff
letter to the OIC/
Bureau Director for
approval
Approves 1 day Bureau Director
Acknowledgement letter
1.1 If approved: Signed/
approved

302
 acknowledgement
letter
1.2 If with inputs/
comment/corrections,
return to
SCMD/technical staff
Tracks and forwards the 1 hour OBD Support
signed acknowledgement Staff, SCMD
letter Support Staff
1.1 Logs it into the DTMS
Receives and tracks the
signed acknowledgment
letter
1.1 Emails advance copy
of the signed
acknowledgement
letter
Transmits to Records 1 hour Outgoing SCMD
Section for delivery to Support Staff
concerned SWDA
1.1 For
complete/compliant
documents, send to
SWDA the
acknowledgement
letter indicating the
assessment schedule

1.2 For non-complaint/with

list of lacking
requirements, end of
process
TOTAL
Php 1,000 5 working days
For Complete and Compliant
Incomplete Submission None 30 minutes
*The number of minutes shall be included on the total number of working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central
Office, and vice versa.

303
10. Pre-Accreditation Assessment of Social Welfare and
Development Programs and Services (Licensed Private SWAs
and Public SWDAs) - Operating within the Region

Refers to the process conducted by the Standards Section of the concerned

DSWD Field Office to determine the readiness of the SWDA to meet the set standards
on SWD programs and services being delivered to its client prior to SBs accreditation.

Office or Division: DSWD Field Office - Standards Section

(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR,
Caraga, MIMAROPA & NCR)
Classification: Highly Technical
Type of Transaction:  Government to Client (G2C)
 Government to Government (G2G)
Who may avail: New applicant Registered and licensed SWDA operating
within the region.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. One (1) original copy of the Duly ● Any DSWD Field Office - Standards Section
Accomplished Application Form (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)
● https://www.dswd.gov.ph/downloads-2/ Annex
3. DSWD-RLA-F003 Application Form for
Accreditation

2. Pre-accreditation assessment ● https://www.dswd.gov.ph/issuances/#MCs

● For Residential Amended Administrative Order
● For New Applicant, submit one (1) original No. 11, s.2007 Entitled Revised Standards on
copy of the pre-assessment conducted by Residential Care Service
concerned Field Office covering the Area of
Operation ● For Community Based Please email
● For Renewal, submit one (1) original copy of [email protected]
the assessment tool signed by the SWAs
Head of Agency

3. One (1) Original Copy of each of the following

Documents Establishing Corporate Existence
and Regulatory Compliance

a. Certification of no derogatory information ● Securities Exchange Commission (SEC) -

issued by SEC (for those operating more than Company Registration and Monitoring
six (6) months upon filing of the application Department Secretariat Building, PICC
(not applicable for Public SWDA) Complex, Roxas Boulevard, Pasay City, 1307

b. ABSNET Membership

304
 Certification from the Regional ABSNET ● https://www.dswd.gov.ph/downloads-2/ Annex
(RAB) President or Chairperson of the Cluster 23. DSWD-RLA-F023 ABSNET Active
ABSNET (CAB) or the authorized ABSNET Membership
Officer attesting the active ABSNET
membership of the applicant SWDA.

For RAB President, the Standards Section

shall be the one to issue the required
certification.

4. One (1) Original Copy of each of the

following Documents Establishing Track
Record and Good Standing

1. Duly signed Work and Financial Plan for ● https://www.dswd.gov.ph/downloads-2/ Annex

the two (2) succeeding years 9. DSWD-RLA-F009 Work and Financial Plan

2. Notarized Updated Certification from ● Board Resolution by the Organization

the Board of Trustees and/or funding
agency to financially support the
organization’s to operate for at least two
(2) years. (not applicable for Public
SWDA) ● https://www.dswd.gov.ph/downloads-2/ Annex
6. DSWD-RLA-F006 Accomplishment Report
3. Annual Accomplishment Report
previous year ● https://www.dswd.gov.ph/downloads-2/ Annex
8. DSWD-RLA-F008 Audited Financial
4. Audited Financial Report of the previous Statement
year
● https://www.dswd.gov.ph/downloads-2/ Annex
5. Profile of Clients served for the 20. DSWD-RLA-F020 Profile of
preceding and current year Clients/Beneficiaries Served

5. One (1) Original Copy of each of the

following Documents Establishing
Corporate Existence and Regulatory
Compliance ● https://www.dswd.gov.ph/downloads-2/ AO 11
s2019 Annex A Declaration of Commitment
❑ Declaration of Commitment from the
applicant of no support to tobacco in
compliance to the provisions of EO 26
series of 2017(Providing for the
establishment of smoke-free
Environments in Public and Enclosed
Places) and RA 9211 (Tobacco
Regulation Act of 2003)

One (1) Original Copy of each of the following

Basic Documents

305
 1. Manual of Operation containing the SWDAs ● https://www.dswd.gov.ph/downloads-2/ Annex
program and administrative policies, 4. DSWD-RLA-F004 Manual of Operation
procedures and strategies to attain its
purpose/s among others

2. Profile of Board Trustees (Not applicable to ● https://www.dswd.gov.ph/downloads-2/ Annex

Public SWDAs) 21. DSWD-RLA-F021 Profile of Governing
Board
3. Profile of Employees and Volunteers: At
least one (1) full time staff who will manage ● https://www.dswd.gov.ph/downloads-2/ Annex
its operations 22. DSWD-RLA-F022 Profile of Employees

4. Certified True Copy of General Information ● Securities Exchange Commission (SEC) -

Sheet issued by SEC (not applicable for Company Registration and Monitoring
Public SWDA) Department Secretariat Building, PICC
Complex, Roxas Boulevard, Pasay City, 1307
Note: The first 4 Basic Documents are needed if
only there is an update or amendment on
documents recently submitted to DSWD
Standards Bureau.

● https://www.dswd.gov.ph/downloads-2/ Annex
For those operating in more than one region 7. DSWD-RLA-F007 List of Main and Satellite
1. One (1) original copy of the List of main Office
and satellite/branch offices with contact
details, if any.

For Applicant SWA’s implementing Child ● https://www.dswd.gov.ph/downloads-2/ Annex

Placement Services: 22. DSWD-RLA-F022 Profile of Employees
2. One (1) Original Copy of the Certification
from DSWD or one (1) photocopy of the
certificate of training attended by the hired
RSW related to child placement service. ● Securities Exchange Commission (SEC) -
3. Certified True Copy of General Information Company Registration and Monitoring
Sheet issued by SEC (not applicable for Department Secretariat Building, PICC
Public SWDA) Complex, Roxas Boulevard, Pasay City, 1307

4. For Center Based (Residential and Non- ● City/Municipal Engineering Office of Local
Residential Based) AND Community Based, Government Unit covering the SWDAs area of
Copy of the valid safety certificates namely: operation or Private Engineer

a. Occupancy permit (only for new

buildings) or Annual Building ● Office of the Bureau of Fire Protection in the
Inspection/Structural Safety City/Municipal Local Government Unit covering
Certificate (for old buildings) the SWDAs area of operation

b. Fire Safety Inspection Certificate ● City/Municipal Health Office of Local

Water Government Unit covering the SWDAs area of
operation or Private Service Provider

306
 c. Potability Certificate or Sanitary ● National Commission of Indigenous People
Permit (NCIP) Regional Office where the NGO
operates

5. For applicant serving within the Ancestral

Domains of Indigenous People (IP) –
Photocopy of NGO Accreditation from NCIP ● Field Office- Financial and Management
Service Unit or concerned Government
6. For applicants with past and current Agency where the Organization implemented
partnership with the DSWD that involved or implements projects and programs.
transfer of funds.
● Applicant
7. Signed Data Privacy Consent Form
Note to Applicant: The acceptance of application documents does not imply that the application is already approved.
The applicant must satisfy the assessment indicators for Accreditation based on DSWD Memorandum Circular No.
17 Series of 2018.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
A. Request received through courier/email (7 days)
STEP 1: Secures Upload and make available None None SWDA/
application form thru of the necessary DSWD Field
the DSWD Website/ documents in the DSWD Office
Field Office website

STEP 2: Submits the Receives the documentary None 30 minutes Support Staff
application requirements, stamped the in charge of all
documents, get a receiving copy and provide incoming
stamped receiving the applicant SWDA with documents
copy of the an application reference
documents submitted number for easy tracking.
and reference
number for follow up
of the request.
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 3: Awaits the 1. Conducts desk review None 6 days, 7 hours Technical Staff/
result of the of the documentary 30 minutes Section Head/
documents review requirements: Division Chief/
and notice of pre- Regional
accreditation 1.1 If complete, prepares Director
assessment. acknowledgement
letter indicating the
schedule of the pre-
assessment;

1.2 If Incomplete, prepares

an acknowledgement
letter indicating the
checklist of

307
 documents to be
submitted
Step 4: Receive the Prepare necessary None Depends on Technical Staff
acknowledgment documents: pre- the SWDA
letter from the DSWD assessment tool, power
Field Office: point presentation, special
If the order, etc.
acknowledgement
letter indicates that
the submitted
documents are
complete and
compliant, confirm
the schedule of the
pre-accreditation
assessment to the
DSWD Field Office.

If the
acknowledgement
letter indicates that
the submitted
documents submitted
are incomplete and
non-compliant,
comply and submit
the lacking
requirements.
STEP 5: For the Conducts the pre- None Minimum of 2 Technical Staff/
SWDA with complete accreditation assessment working days SWDA
and compliant (virtual or actual visit) depending on
documents, the Programs
through the following
participate in the and Services
conduct of pre- activities: Focus Group for
accreditation Discussion with Clients Accreditation
assessment 1. Interview with the staff
2. Review of documents
3. Ocular Inspection
4. Action Planning/ Exit
Conference

Step 6: Answer the Provide the SWDA with a None After the pre- Technical Staff/
Client Satisfaction Client Satisfaction accreditation SWDA
Measurement Form Measurement Form for assessment
(CSMF) and submit
them to answer and submit
to DSWD Field
Office. to the DSWD Field Office.
Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.

308
 STEP 7: Wait for the If the result of the pre- None 11 working Technical Staff
result of assessment. accreditation assessment days (Standards
is favorable, the technical Bureau - SB)
staff to prepare the
following:
Section
 Confirmation Report to Head/Division
the SWDA Chief/Bureau
Director
 Transmittal memo to
Standards Bureau
attached the
confirmation report,
complete documentary
requirements including
the accomplished pre-
accreditation
assessment tool.

If the result of the pre-

accreditation is not
favorable, prepares a
confirmation report to the
SWDA and Standards
Bureau highlighting the
indicators / requirements
for compliance of SWDA.
TOTAL None 20 working
Social Work Agency: days
Senior Citizen Center: None 19 working
days
*The number of minutes shall be included on the total number of working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central Office,
and vice versa.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

B. Applications received through Mail/Courier

STEP 1: Send the Receives application 1 hour Incoming SB

Application Form (Completeness of Support Staff
together with the requirements)
prescribed documentary
requirements for 1.1 Checks the
Accreditation through completeness of the
Mail or Courier to: submitted application
documents.
Standards Bureau
DSWD Central Office, 1.2 Logs its receipt into the
Document Transaction

309
 IBP Road, Batasan Management System
Pambansa Complex, (DTMS)
Constitution Hills,
Quezon City Note: Applications shall not
be facilitated if no proof of
payment for the processing
fee is submitted.)

STEP 2:

1.1 For applicant SWDA 1.1 Routes to SCMD None 30 minutes Incoming SB
with complete Log receipt into the DTMS Support staff
requirements, shall
have
acknowledgement Tracks/Farms our to 30 minutes Incoming SB
receipt of the concerned Section Head: Support staff
submitted 1.2 Routes to concerned
requirements. Section Head
1.2 For incomplete
requirements, the
applicant
organization shall
sign the
acknowledgement
of the returned
documents and the
checklist of the
lacking
requirements.
Assigns to Technical Staff 2 hours Section Head
1.1. Monitors incoming
applications and
assigns to technical
staff
1.2. Provides notes/
instructions for action
STEP 3: Settle the Assesses the submitted 3 days Assigned
required processing fee. application documents if Technical Staff
complete/compliant

1.1 For those operating in If with comments/inputs/

more than one region, return to technical staff,
the applicant conduct desk review of the
organization may received application as to
settle its payment completeness and
either at DSWD compliance.
Central Office or at
the DSWD Field 1.1 If complete and
Office where their compliant, prepares

310
 Main Office is located acknowledgement letter
according to indicating the schedule
Organization’s and mode of
preference. assessment

1.2 Presents the Billing 1.2 Notify the SWDA on the

Statement at the payment for processing
Cashier and settles fee, otherwise,
the required fee. application shall not be
facilitated.
 Under Normal
circumstances actual
accreditation visit shall be
conducted;
 During the state of
calamity/ emergency,
virtual assessment shall
be conducted

2. If incomplete or non-
compliant, prepare an
acknowledgement letter
indicating the checklist of
lacking documents.
Process the payment and Php 1,000 *15 minutes Cashier
issues Official Receipts (Finance
Management
Service-Cashier
Division)
STEP 4: Provide the Acknowledge the copy of the None *15 Minutes Support Staff in
DSWD Standards Bureau Official Receipt from the charge of
the copy of the Official SWDA. incoming
Receipt (OR) through the documents
following: For the Copy of OR sent (Standards
through email: the Support Bureau - SB)
1. Scanned copy of the Staff managing the Official
Official Receipt email of the Standards
[email protected] Bureau shall acknowledge
with the subject: the receipt of the Official
Name of the Receipt and provide the
Organization_ Copy copy to the Assigned
of OR for Technical Staff.
Accreditation.

2. Hand-carry the
Photocopy of Official
Receipt to Standards
Bureau.

311
3. Courier the
Photocopy of Official
Receipt to Standards
Bureau.
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 5: Wait for the Reviews acknowledgement 2 days Section Head,
result of the documents letter and affixes the initial Division Chief
review and notice of 1.1 If no comments/
Virtual Assessment. clarifications.
Initial/endorse the final
draft acknowledgement
letter to the Division
Chief for approval

If with inputs/ comments

corrections, return to
the technical staff
1.2. Logs it into the DTMS 2 hours Incoming
Support Staff,
1.3. Routes finalized OBD Support
acknowledgement letter Staff
to the OIC/Bureau
Director for approval
Approves acknowledgment 1 day Bureau Director
letter.

1.1 If approved: Signed/

approved
acknowledgement letter

1.2 If with inputs/comments/

corrections, return to
SCMD/technical staff

Tracks and forwards the 30 minutes OBD Support

signed acknowledgement Staff
letter.
Logs it into the DTMS
Receives and tracks the 30 minutes SCMD Support
signed acknowledgement Staff
letter.

1.1 Logs it into the DTMS.

1.2 Emails advance copy of
the signed
acknowledgement letter

312
STEP 7: Confirm the Transmits to Records 1 hour Outgoing SCMD
Availability on the Section for delivery to Support Staff
proposed Accreditation concerned SWDA
Assessment
1.1 For complete/compliant
documents, send to
SWDA the
acknowledgement letter
indicating the
assessment schedule

1.2 For non-compliant/with

list of lacking
requirements, end of
process
TOTAL Php
For Complete and Compliant 1,000 6 working
days
Incomplete Submission None 4 working
days
Accreditation Assessment Proper (2days)
STEP 1: 2 days Assigned
1.1 Prepare and make 1.1 Conduct of Accreditation Technical Staff
available if necessary Assessment, with the
on the day of the applicable mode:
scheduled/agreed
● Under normal
assessment visit
circumstances actual
accreditation visit;
1.2 Assist the Assessor
during the conduct of ● During the state of
the Accreditation calamity/ emergency
Assessment virtual assessment.

1.3 Accomplish and place 1.2 Activities to take place:

the Customer’s  Focused Group
Feedback Form on a Discussion;
sealed envelope.
 Key informant
Interview;
 Review of documents
based on the SWDA’s
compliance with
standard indicators;
 Ocular inspection (thru
virtual or actual);
 Exit conference;
 Highlights the result of
the assessment.

313
  If initial findings are not
favorable, agreed
Action plan shall be
prepared
 Requests SWDA to
accomplish Client
Satisfaction
Measurement Form
Sub-Total 2 working
days
POST-ACCREDITATION ASSESSMENT
 For Issuance (11 working days)
STEP 1: 6 days Assigned
Technical Staff,
Wait on the result of Favorable: Section Head,
Virtual Assessment/ 1.1 Prepares confirmation Incoming SCMD
Validation Assessment. report with attachments. Support Staff,
 If with comments/ Division Chief,
inputs/ returned to SCMD, OBD
technical staff Support Staff
1.2. Review and provide
inputs on the submitted
reports including the
attachments
1.3. Prepares Certificate in
the security paper and
second copy of the
Certificate
1.4. Assigns accreditation
number
1.5. Affixes initial on the
second copy of
certificate
1.6. Reviews final draft,
signed/ approve
confirmation report.
Affixed initials with the
certificate of
accreditation and
transmittal to the USBG,
for approval

Wait on the result of Endorse final draft of 3 days Bureau Director,

Virtual Assessment/ Confirmation report for OBD Support
Validation Assessment. approval with Certificate of Staff, Outgoing
accreditation and executive SCMD Support
summary Staff

314
 1.1 SCBG Heads approve/ 1 day Incoming
sign the Certificate of Support Staff
Accreditation from the Office
of the Assistant
If with inputs/ comments/
Secretary,
corrections, return to the
Assistant
technical staff
Secretary,
Outgoing
Support Staff
from the Office
of the Assistant
Secretary

STEP 2: Reviews/approves the 1 day Undersecretary,

Certificate of Accreditation Outgoing
1.1 Inform SB on the Support Staff
preferred mode of 1.1 Signs/ approves from the Office
release of certificate of of the
Certificate (e.g. accreditation Undersecretary,
Pick-up or courier) Incoming SB
1.2 If with inputs/ comments, Support Staff
1.2 For those through return to the SB
courier,
endorsement to
Administrative
Service - Records
and Archives
Management
Division

315
 Receives signed 2 hours Incoming SB
Accreditation Certificate Support Staff,
SCMD Support
1.1 Email scanned copy of
Staff, Outgoing
the confirmation report
SCMD Support
and signed Certificate to
Staff
the SWDA
1.2 Prepares receiving copy
of signed Confirmation
Report
1.3 Coordinate with the
concerned technical
staff as to the SWDA’s
preferred mode of
release of certificate e.g
pick-up or courier
1.4 For those through
courier, endorsement to
Administrative Service -
Records and Archives
Management Division
1.5 Transmits the approved
confirmation report and
Certificate of
Accreditation to the
Records Section
Held in Abeyance (11 Working days)
STEP 1:
1.1 Wait on the result of 1.1 Prepare confirmation 5 days and 6 Assigned
Virtual Assessment/ report with indicators hours Technical Staff,
Validation and period for Section Head,
Assessment compliance with Incoming SCMD
Attached Action Plan Support Staff,
1.2 Work on the agreed 1.2 Track, review and Division Chief,
compliance/ lacking endorse confirmation Incoming SCMD
indicators report to the OIC/Bureau support staff,
Director OBD Support
Staff
2 days, 30 Bureau Director,
1.1 Approves confirmation minutes OBD Support
report Staff
1.2 If with inputs/ comments/
corrections, return to
SCMD technical staff

Tracks the signed 1.5 hours SCMD Support

confirmation report Staff, Outgoing
SCMD Support
Staff

316
 1.1 Emails advance copy of
the signed confirmation
report to SWDA
1.2 Transmits to Records
Section for delivery to
concerned SWDA
TOTAL
For Compliant/Approved None 11 working days
For Complete Requirements with Areas for None
Compliance: 11 working days
*The number of minutes shall be included on the total number of working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central
Office and Vice-versa

11. Accreditation of Civil Society Organizations to Implement DSWD

Projects and/or Programs using DSWD Funds

The process of assessing the applicant to determine whether a Civil Society

Organization is eligible to implement DSWD projects and/or programs using DSWD
funds

Office or Division: Standards Compliance Monitoring Division (SCMD) – Standards

Bureau, DSWD Central Office
Classification: Highly Technical
Type of Transaction: Government to Client (G2C)
Who may avail: Social Work Agencies w/ at least one (1) year valid license to operate

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. One (1) Original Copy of Duly ● DSWD Central Office - Standards Bureau (SB)
Accomplished and Notarized Application IBP Road, Constitution Hills, Batasan
Form (DSWD-SB-CSOA-001A) Pambansa Complex, Quezon City
● Any DSWD Field Office - Standards Section
(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)
● DSWD website
https://www.dswd.gov.ph/download/Document
s-related-to-CSO-
Accreditation/list_of_forms_for_the_accreditati
on_of_csos_as_implementing_entities_of_gov
ernment_or_public_funds/edited-
3.12.19DSWD-SB-CSOA-001A-Application-
Form-Implementing-CSO.doc

317
2. One (1) Photocopy of the Audited Applicant
Financial Statements as received by the
BIR/Authorized collecting bank for the
past three (3) years
3. One (1) original copy of the Duly ● DSWD Central Office - Standards Bureau (SB)
Accomplished Data Sheet of the IBP Road, Constitution Hills, Batasan
Directors, Trustees, Officers, and Key Pambansa Complex, Quezon City
Personnel of the applicant CSO.
(DSWD-SB-CSOA-003A) ● Any DSWD Field Office - Standards Section
(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)
● DSWD website
https://www.dswd.gov.ph/download/Document
s-related-to-CSO-
Accreditation/list_of_forms_for_the_accreditati
on_of_csos_as_implementing_entities_of_gov
ernment_or_public_funds/edited-
3.12.19DSWD-SB-CSOA-003A-CSO-Data-
Sheet-Implementing-CSO-1.doc
4. One (1) original copy or photocopy of the Applicant
location sketches (spot/ satellite map)
and photographs (façade and interior) of
the principal office and/or satellite
Offices
5. One (1) Original Copy of the Certificate Securities Exchange Commission (SEC) -
of Good Standing or Certificate of No Company Registration and Monitoring Department
Derogatory Information issued by SEC Secretariat Building, PICC Complex, Roxas
Boulevard, Pasay City, 1307
6. One (1) Original Copy of the Duly DSWD website
Accomplished Declaration of https://www.dswd.gov.ph/download/Documents-
Commitment pursuant to AO No. 11 related-to-CSO-
series of 2019 Accreditation/list_of_forms_for_the_accreditation_of
_csos_as_implementing_entities_of_government_o
r_public_funds/Declaration-of-Commitment-
Pursuant-to-AO-no.-11-s-2019.pdf
ADDITIONAL REQUIREMENTS AS
APPLICABLE: DSWD website
1. One (1) Original Copy of the Duly https://www.dswd.gov.ph/download/Documents-
Accomplished List of Projects and related-to-CSO-
Programs funded by DSWD or any Accreditation/list_of_forms_for_the_accreditation_of
government agency. If applicable. _csos_as_implementing_entities_of_government_o
(DSWD-SB-CSOA-002A) r_public_funds/edited-3.12.19DSWD-SB-CSOA-
002A-List-of-Projects-Programs-Implementing-
CSO.docx

318
2. One (1) Original Copy of Certificate of No DSWD website
Default or Delay in Liquidating Funds https://www.dswd.gov.ph/download/Documents-
signed by the DSWD Field Office Head related-to-CSO-
and countersigned by the Finance Accreditation/list_of_forms_for_the_accreditation_of
Management Service or by the _csos_as_implementing_entities_of_government_o
concerned government official of the r_public_funds/edited-3.12.19DSWD-SB-CSOA-
other Government Agencies, if 004A-Certification-of-No-Unliquidated-Funds-
applicable. (DSWD-SB-CSOA-004A) Implementing-CSO.docx

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME* RESPONSIBLE
STEP 1: The CSO Receives and records the None *30 minutes Standards
representative files the application at the e-DTMS Bureau
Application Form administrative
together with other personnel
documentary (SCMD)
requirements to the
Standards Bureau of
the DSWD CO.
STEP 2: The applicant 1.1. If found complete, SB will None 2 working Standards
CSO awaits for request the Field Office to days Bureau
notification relative to conduct a Virtual/On-Site assigned
the application Validation Assessment. personnel
(SCMD)
Posts notice to the public through
or invitation to submit Standards
derogatory report
Section (FO)
(Within three (3) working
days from the receipt of a -Information
derogatory report, the and
Standards Bureau, Communicatio
through a formal letter shall n Technology
notify the applicant and Management
require the same to submit Services
an explanation/ comment (ICTMS)
within ten (10) working
days from the receipt
thereof. Please also refer
to Section VI. No. 2 of MC
13 series of 2019)
1.2. If found incomplete, SB
will return all submitted
documents to the applicant
CSO with a letter and
attached checklist (DSWD-
SB-CSOA-007A) indicating
the lacking required
documents

319
 1.3. If found with irregularities,
documents will not be
returned to applicant which
shall serve as evidence and a
ground for blacklisting
STEP 3: Actual Conducts Virtual/ On-Sit/ None 1 working Standards
Virtual/On-site Validation Assessment to the day Section (FO)
Validation applicant CSO’s address or (per agreed per area of
Assessment. location schedule) jurisdiction.
Standards
(If the applicant recently
Bureau for
received its accreditation (as those
SWA) within six (6) months operating in
prior to the date of its
more than one
application as an region
Implementing CSO, there is
no need for a Virtual/ On-Site
Validation Assessment.,
unless the declared projects
and programs applied for
accreditation requires further
verification as per
assessment of the Standards
Bureau staff.)
STEP 4: Awaits
approval or denial of
the application for 4.1. Prepares and submit the None **4 working Standards
accreditation Virtual/On-Site Validation days Section (FO),
Assessment. report to SB Division Chief
and Regional
4.2. Conducts assessment 4 working Director
and examination of days and 1
application hour and Standards
30mins Bureau
4.3. Final Review and assigned
evaluation (An Applicant may 3 working personnel
be required by the SB to days and 2 (SCMD)
submit additional sets of hours
requirements which are Standards
deemed necessary to verify Bureau
doubtful information and to assigned
establish compliance to personnel
appropriate policies.) 5 working (SCMD)
4.4. Confirmation letter on the days, 2 hours
result of the evaluation Standards
Bureau
4.5. Approval of the assigned
Certificate of Accreditation personnel
(SCMD), SB
Director

320
 Standards
Bureau
assigned
personnel
(SCMD), SB
Director,
Cluster Heads
and
Department
Secretary
STEP 5: Receives the 1.1 Notify the Applicant None 2 hours Support Staff
Certificate of Organization on the (Standards
Accreditation or the availability of the Certificate Bureau - SB)
Denial Letter 1.2 Issues the Certificate of
Accreditation or the Denial
Letter
TOTAL None 20 working days
For Complete and Compliant:
*The number of minutes shall be included on the total 20 working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central.

12. Accreditation of Civil Society Organization (CSOs) as Beneficiary

of DSWD Projects and/or Program - Organized by the Sustainable
Livelihood Program (SLP)

The process of issuing Certificate of Accreditation to Civil Society Organizations

(CSOs) Beneficiaries of DSWD Projects and/or Program Organized by the Sustainable
Livelihood Program (SLP).

Office or Division: DSWD Field Office - Standards Section (Regions I, II, III, IV-A,
V, VI, VII, VIII, IX, X, XI, XII, CAR, Caraga, MIMAROPA & NCR)
Classification: Complex
Type of Transaction:  Government to Client (G2C)
 Government to Government (G2G)
Who may avail: All eligible beneficiary CSOs organized by the Department
through SLP.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Certified true copy of the Certificate of  DSWD Sustainable Livelihood Program-
Eligibility (CoE) Regional Program Management Office (DSWD
*The issuance of COE is subject to compliance on SLP-RPMO)
SLP existing guidelines.
2. Endorsement of SLPAs with CoE signed by  DSWD Sustainable Livelihood Program-
the Regional Program Coordinator (to include the Regional Program Management Office (DSWD
project/s approved, address of the SLPA, and the SLP-RPMO)
budget approved for the project)

321
 Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators based on DSWD
Memorandum Circular No.26 Series of 2020.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING

PERSON
BE PAID TIME
RESPONSIBLE
STEP 1: Logs receipt into the document None *1 day
Focal Person -
Submit/file tracking system (DTS)/ Logbook Standards
application Section -
documents Refer to the concerned unit. DSWD Field
Office
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 2: Wait for If Complete and Compliant: None *4 days Focal Person -
the result of the Standards
1.1 Receive the documentary
assessment Section -
requirements DSWD Field
If found incomplete or non- Office
compliant,
1.1 If found to be incomplete,
prepares memo to the SLP-
RPMO returning the application
documents for compliance.
STEP 3: Issuance 1.1 Forwards the signed memo None 2 days
of Permit to SLP-RMPO with the signed Focal Person -
certificates and secures Standards
receiving copy. Section -
1.2. Forwards signed memo to DSWD Field
ICTMS for posting to FO website. Office
1.3. Post of list of accredited
Beneficiary CSOs to FO-
assigned bulletin board
TOTAL
For Complete and Compliant: None 7 working days

For Incomplete Submission: None 30 minutes

*The number of minutes shall be included on the total 7 working days.

13. Accreditation of Civil Society Organization (CSOs) as Beneficiary

of DSWD Projects and/or Program - Non-SLP Organized

The process of issuing Certificate of Accreditation to Civil Society

Organizations (CSOs) Beneficiaries of DSWD Projects and/or Program.

Office or Division: DSWD Field Office - Standards Section

322
 (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR,
CARAGA, MIMAROPA & NCR)
Classification: Highly Technical
Type of Transaction:  Government to Client (G2C)
 Government to Government (G2G)
Who may avail: All eligible beneficiary CSOs organized by the Department
through DSWD project/s and/or program/s.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished and duly sworn Beneficiary CSO  DSWD FO- Standards Section
Accreditation Application Form
2. Proof of existence or presence of the CSO in its  CSO Beneficiary Applicant
stated address and area of operation or organization,
namely:
a. Pictures of office and direction sketch; and
b. At least one of the following documents:
i. Barangay certification
ii. Certification or endorsement from at least two
(2) publicly known individuals in the
community
iii. Other documents showing proof of existence

3. Proof of organization, namely:  CSO Beneficiary Applicant

a. Organizational chart or governance structure; and
b. Date of organization, list of officers and members
with their complete names, dates of birth (if known
and or registered, complete address, and contact
numbers, if available;
4. Certificate of Good Standing – if the CSO applicant  Government agency or agencies from
has received public funds prior to its application; which it has received public funds
Specifically staying that the CSO has liquated, in
accordance with COA regulations, all fund transfers
due for liquidation
5. Proof of having undergone Social Preparation  Designated DSWD Regional
Program/Project Officer of the DSWD
Program or project where the CSO
applicant is seeking funds
Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators based on DSWD
Memorandum Circular No. 17 Series of 2017.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
STEP 1:
Logs receipt into the document
Submit/file None *2 hours Focal Person -
application tracking system (DTS)/ Logbook Standards
documents Refer to the concerned unit. Section -
DSWD Field
Office

323
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 2:
If Complete and Compliant:
Wait for the result of None *18 days and 6 Focal Person -
the assessment 1.1 Receive and review the hours Standards
documentary requirements Section -
DSWD Field
1.2 Posting of applicant to DSWD Office
website

1.3 Preparatory activities for the

conduct of validation

1.4 Conducts validation as to the

existence of the applicant
beneficiary CSO including its
on-going projects and/or
programs as applicable.

To include activities e.g. FGD,

interviews, photo
documentation of the validation
site, interviewed persons and
other related documents

1.5 Prepares and signs Validation

Report and Abstract with
supporting documents.

1.6 Evaluation and deliberation by

the Field Office- Accreditation
Committee.

1.7 Prepares the Certificate of

Accreditation

1.8 Facilitates the signing of the

Certificate of Accreditation

1.9 Post of list of accredited

Beneficiary CSOs to FO-
assigned bulletin board
If found incomplete or non-
compliant (in any part of the
process)
1.1 If found to be incomplete,
prepares acknowledgement
memorandum returning the

324
 application documents for
compliance.
1.2 If an irregularity, falsehood,
fabrication or forgery is noted
or found in the documents the
applicant shall be required to
explain not later than 3 days
from receipt of notice issued
by the Regional Director.
STEP 3: Release of the signed Certificate/s
Receives the of Accreditation through: None *1 day Focal Person -
Certificate of Standards
Accreditation 1) Befitting ceremony (e.g. Section -
during the flag-raising DSWD Field
ceremony) Office
2) Pick-up by the CSO
applicant,
3) Courier, and
4) Hand-carrying of the
Certificate/s of
Accreditation whichever
is practicable

TOTAL
N/A 20 working
For Complete and Compliant:
days
For Incomplete Submission: None 30 minutes
*The number of minutes shall be included on the total 20 working days.
** This does not include the travel time of documents from the DSWD Field Office to the
Central Office, and vice versa.

14. Accreditation of Pre-Marriage Counselors

The process of assessing the applicant eligible to conduct pre-marriage counseling

pursuant to Article 16 of the Family Code of the Philippines.

Office or Division: DSWD Field Office - Standards Section

(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, Caraga,
MIMAROPA & NCR)
Classification: Highly Technical
Type of Transaction:  Government to Client (G2C)
Who may avail: All qualified applicants per item VIII of MC 1 s. 2019 and as
amended in MC 10 s. 2021
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. For New Applicants

325
1. One (1) Duly Accomplished  Any DSWD Field Office - Standards Section
Application Form. (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
CAR, Caraga, MIMAROPA & NCR)


https://www.dswd.gov.ph/issuances/MCs/MC_2019-
001.pdf
Annex A. PMC Form_App
One (1) photocopy of the following documents (original copies must be presented):

1. Any of the following as proof that the

applicant is a graduate of four (4) year
course:

a. Photocopy of Certificate of
graduation/college diploma or
transcript of records; or

b. Certified photocopy of valid PRC ID.  Any PRC Office nationwide

2. Photocopy of Training
Certificates/Certificates from
seminars, conferences, training, and
other related activities on basic
counseling service for at least twenty-
four (24) four hours. If original copy is
unavailable, a certified true copy of  Training Provider
the certificate of
participation/attendance from the
training provider will be accepted.
3. Any of the following as proof that
applicant is tasked to assist/conduct  Local Government Office
PMC sessions and/or part of the local
PMC Team, if applicable:

a. Certification from immediate

Supervisor; or
b. An approved resolution
4. Documentation of at least six (6) PMC  https://www.dswd.gov.ph/issuances/MCs/MC_2019-
sessions, which captures the role 001.pdf
performed by the applicant as proof
that he/she has assisted in the PM Annex C. Documentation Report Template
Counseling session.

Other documents to be made available during the assessment visit:

Accomplished Marriage Expectation

Inventory Form of would-be-married
couple/s present during the validation
visit.
B. For Renewal

326
1. Certificates of training, seminars,  Training Provider
orientation and other related or
similar activities on marriage
counseling or topics related to pre-
marriage counseling such as but not
limited to Gender and Development,
Human Maturity, Value Clarification
and Responsible Parenting for at
least twenty-four (24) hours within
the validity period of the preceding
certificate.
2. Accomplishment Report for the past  Any DSWD Field Office - Standards Section
year with at least a minimum of ten (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
(10) PMC sessions conducted CAR, Caraga, MIMAROPA & NCR)
preceding the application using the  https://www.dswd.gov.ph/issuances/MCs/MC_2019-
template provided by DSWD (Annex 001.pdf Annex D. PMC Form
D);
3. Summary documentation of PMC  Any DSWD Field Office - Standards Section
session/s conducted for the past (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
year using the template provided by CAR, Caraga, MIMAROPA & NCR)
DSWD (Annex C);  https://www.dswd.gov.ph/issuances/MCs/MC_2019-
001.pdf Annex C. PMC Form

Other documents to be made available during the validation visit.

a. Accomplished Marriage
Expectation Inventory Form of
would-be-married couple/s
present during the validation visit.
b. Accomplished and consolidated  Any DSWD Field Office - Standards Section
result of client (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
feedback/satisfaction survey CAR, Caraga, MIMAROPA & NCR)
(See Annex F) for the template)  https://www.dswd.gov.ph/issuances/MCs/MC_2019-
of about fifty (50) percent of the 001.pdf Annex F. PMC Form
total number of counselled
couple for the past year; and

c. A summary/record on the 
number of Certificate of Marriage
Counseling issued.
Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators based on DSWD
Memorandum Circular No. 01 Series of 2019.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
A. Assessment Procedures for Walk-in Applicants
STEP 1: Secures Provides client None *5 minutes Support Staff in
application form thru application form, and charge of all
the DSWD checklist of requirements incoming documents
Website/Field Office (Field Office -
Standards Section)

327
STEP 2: Submit/ file Records receipt of None *15 minutes Support Staff in
application and application and forward charge of all
supporting the same to assigned incoming documents
documents at Field staff. (Field Office -
Office – Standards Standards Section)
Section
Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 3: Awaits for 1. Reviews and Assess None 5 working days Technical Staff or
acknowledgement or the completeness of and 2 hours Officer of the day /
notification relative to requirements/ documents Support Staff in
the application. submitted and prepare charge of all
incoming documents
acknowledgement letter,
(Field Office -
to wit: Standards Section)

1.1 If found complete/

sufficient,
acknowledge receipt
of application and
notifies applicant and
coordinate for the
schedule of
assessment visit.
1.2 If found
insufficient/have not
met required
qualification and
Supervisor/ Section
requirements, Head
acknowledge receipt
and notify the
applicant on the Regional Director
lacking requirements
and provide
necessary technical
assistance.

2. Review and approval

of
Supervisor/Section
Head

3. Review and approval

of the Regional
Director.
Step 4: Accomplish Provide the applicant None *5 minutes Support Staff (Field
and drop the Organization the Office - Standards
Customer’s Section)

328
Feedback Form on Customer’s Feedback
the dropbox. Form
STEP 5: Actual Conducts validation None 1 working day Technical Staff or
Accreditation assessment with the Officer of the day
Assessment applicable mode: (Field Office -
 Under Normal Standards Section)
circumstances
actual
accreditation visit;
 During the state of
calamity/
emergency virtual
assessment.

Activities to take place:

1. Brief overview on
the assessment
process;
2. Observation on
the couseling
session; and
3. Exit Conference

STEP 6: Awaits the 1.1 Final Assessment of None 7 working days Technical Staff/
approval of the the application Section Head/
confirmation documents and result of Division Chief/
report/issuance of the actual accreditation
the Certificate assessment.

1.2 Prepares the

confirmation report, with
the following possible
content:
Support Staff
a. If favorable, inform
applicant on the approval
of his/her accreditation.
Regional Director
b. If unfavorable,
recommend for re-
assessment.

1.3 Forwards to the office

of the RD for
approval/signature.

1.4 Approval and

signature of the
documents

329
STEP 7: Awaits for Prepares certificate for None 5 working days Support Staff
the approval and issuance, if favourable.
issuance of
certificate, if Approval and signature of Regional Director
favorable. the Certificate
STEP 8: Receives Release of Certificate None 1 working day Support Staff (Field
the Accreditation Office - Standards
Certificate Section)
TOTAL
18 working
For Complete and Compliant: None days and 2.25
hours
For Complete Requirements with Areas for None 25 minutes
Compliance:
*The number of minutes shall be included on the total number of working days.
** This does not include the travel time of documents from the DSWD Field Office to the
Central Office, and vice versa.

15. Endorsement of Duty-Exempt Importation of Donations to

SWDAS
The process of assessing the applicant SWDA to determine whether its submitted
requirements suffice their exemption from paying customs dues for the release of
foreign donations consigned to them.

Office or Division: Standards Section – DSWD Field Office

Standards Compliance Monitoring Division (SCMD) – Standards
Bureau, DSWD Central Office
Classification: Highly Technical
Type of Transaction: Government to Client (G2C)
Who may avail of: Licensed and/or accredited private Social Welfare and
Development Agencies (SWDAs) in accordance to section 800(m)
of the Republic Act No. 10863, otherwise known as the Customs
Modernization and Tariff Act (CMTA) of 2016, who wish to exempt
from customs dues the foreign donations consigned to them.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

330
1. Application form (DSWD DFE Form 1)  DSWD Central Office - Standards Bureau (SB)
IBP Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City

 Any DSWD Field Office - Standards Section

(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)

 https://www.dswd.gov.ph/issuances/MCs/MC_2
019-021.pdf – DSWD DFE Form 1

2. Authenticated Deed of Donation from Philippine Consular Office (i.e. embassy or consulate) of
the Philippine Consular Office of the the country of origin
country of origin

3. Notarized Deed of Acceptance Notary public

4. Copy of valid DSWD Registration, Issued by the DSWD to the licensed and/or accredited
License and/or Accreditation SWDA
Certificate

5. Bill of Lading or Airway Bill Carrier (or agent) to acknowledge receipt

of cargo for shipment, usually provided by the donor to
the donee.
6. Packing List Carrier (or agent) to acknowledge receipt
of cargo for shipment, usually provided by the donor to
the donee
7. Plan of Distribution https://www.dswd.gov.ph/issuances/MCs/MC_2019-
021.pdf – DSWD DFE Form 2
 To be certified and endorsed by the DSWD Field
Office(s) having jurisdiction over the target area
for distribution
OPTIONAL REQUIREMENTS
1. Certification from Food and Drug Food and Drug Administration – Civic Drive, Filinvest
Administration (FDA), in case of Corporate City, Alabang, Muntinlupa City 1781
medicines

2. Notarized distribution report on latest https://www.dswd.gov.ph/issuances/MCs/MC_2019-

shipment, if not the first time to 021.pdf – DSWD DFE Form 3
import foreign donations.  To be certified correct by the concerned DSWD
Field Office

3. Proof of prior agreements or Appropriate government agencies

approved arrangements, in case In
case of relief items other than food
and medicines

Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators based on DSWD Memorandum
Circular No. 21 Series of 2019.

331
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
STEP 1: The 1. Reviews the None *30 minutes Field Office:
representative of the completeness and Standards Unit
SWDA files the correctness of the administrative
application form, submitted personnel
together with the application and/or Officer-
supporting documents based of-the-Day
documents/requirements
on the checklist.
at the respective DSWD-
Field Office covering the
If complete, forward
region where the
for tracking to
intended distribution of
Support Staff
goods shall take place.
If incomplete, return
to applicant,
provide TA and
checklist of
requirements.

2. Logs its receipt into

the document
tracking system
3. Provides the walk-
in applicant with
document
reference number
for easy tracking.

Note: Application documents received after 3:00 PM shall be considered as a next working day
transaction.
STEP 2: The applicant Accounting Section for Php1,000.00 *10 minutes Field Office:
shall pay the required the order of payment Cash Section
processing fee at the then pay the necessary personnel
Cash Unit of the fee to Cash Section;
concerned DSWD-Field
Office; provides a copy to Issues an official
the Standards Section receipt.

332
STEP 3: Awaits results Review and conduct None 3 working days Field Office:
of the assessment. assessment of the Standards
submitted application Section
documents for eligibility technical staff
and compliance to
documentary
requirements;
Step 3a – If found
compliant to eligibility
and documentary
requirements

Prepare for conduct of

area visit
Step 3b – If found non-
compliant to eligibility
and documentary
requirements
Return application
documents to the
applicant with a letter
and checklist citing
reasons for disapproval
with technical
assistance on how to
rectify non-compliance
and/or submit lacking
requirements
Provides the applicant
the Client Satisfaction
Measurement Form

Note: While face-to-face is still prohibited during this pandemic situation, technical assistance shall be
provided in written form. In the event that the return of documents cannot be facilitated due to
unavailability of the service provider, acknowledgment letter shall indicate the checklist of documents
for compliance to be secured or accomplished.

STEP 4: Validation Visit Conducts area visit, None 2 working days Field Office:
obtains in-depth (per agreed
Standards
information concerning schedule) Section
administrative and Technical Staff
operational aspects of
the program.
(Optional)

333
STEP 5: Endorsement to Endorses the draft None 1 working day Field Office:
the DSWD Central acknowledgment letter Standards
Office. to the Regional Director Section
for approval Technical Staff
DSWD Regional
Endorses the Director
application to the
Standards Bureau at
the Central Office

If deficient to return the

application to the
applicant and provide
the necessary technical
assistance to comply
with the requirement/s.
Checks the None 3 working days Standards
completeness of the Bureau:
submitted application SCMD
documents. Technical Staff/
1.1. Logs its receipt into Division Chief/
the Document Bureau Director
Transaction
Management
System (DTMS)

If incomplete, return the

documents and inform
the Field Office
concerned that the
application shall not be
processed unless they
have submitted the
complete documents.
If approved, forward the
application to the Office
of the Undersecretary
supervising the
Standards Bureau.

334
 Prepares the following:
 Endorsement
letter to the
DOFConforme
letter to applicant
that it should
comply with post-
facilitation
requirements
 Letter to
concerned DSWD
Field Office
informing them of
the endorsement

If disapproved, return
the documents and
send a written
communication to
concerned DSWD Field
Office, copy furnished
the applicant, indicating
reasons for
disapproving the
application.
Endorsement to the None 1 working day DSWD
Secretary Undersecretary
Affixes initial to the supervising the
endorsement letter to Standards
DOF Bureau
Final Approval of the None 3 working days SWD Secretary
Endorsement
Affixes signature to the
endorsement letter to
DOF
STEP 6: Approved Informs the applicant None *10 minutes Standards
applicants to pick up the and Field Office of the Bureau:
Endorsement Letter approval of SCMD
endorsement. Technical Staff
Preparation of the
endorsement letter for
pick-up of the applicant
and the conforme letter
for their signature.
TOTAL
Complete and Compliant: ₱1,000.00 Fourteen (14) days

Complete but non-Compliant ₱1,000.00 Eight (8) days and fifty (50)
Submission: minutes

335
 For Incomplete Submission: None 30 minutes
*The number of minutes shall be included on the total 20 working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central
Office, and vice versa.

16. Accreditation of Social Workers Managing Court Cases

(SWMCCS)

The process of assessing the Social Workers managing court-related cases as to

their compliance to delivery of quality service.

Standards Section – DSWD Field Office

Office:
Standards Compliance and Monitoring Division (SCMD)
Standards Bureau – DSWD Central Office
Type of Transaction: Highly Technical
Who may avail: All Social Workers who are direct practitioners including
supervisors from the DSWD Field Offices, residential, and center-
based facilities, Local Government Units, other National
Government Agencies, Court Social Workers, Non-Government
Organizations, and individual practitioners managing court cases
of the disadvantaged groups.
CHECKLIST OF REQUIREMENTS1 WHERE TO SECURE
A. For New Applicants

1. For Social Workers

a. 2 copies of Application Form for Accreditation  DSWD Central Office - Standards Bureau
of Social Workers Managing Court Cases (SB)
(Annex A) IBP Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City

 Any DSWD Field Office - Standards Section

(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII,
CAR, Caraga, MIMAROPA & NCR)

 Refer to DSWD Website – Administrative

Order No. 1 series of 2008 for the form

b. 2 copies and original Valid Professional Professional Regulations Commission

Regulations Commission Registration ID Card

336
 c. 2 copies of Certificate of attendance to basic Training Provider
course training (at least 32 hours) on the
management of court cases from DSWD or its
recognized training institutions;
*In case of lost certificate, a certified true copy
from the training provider may be presented
d. Summary documentation of four (4) cases Refer to DSWD Website – Administrative Order No.
managed (Annex B) 1 series of 2008 for the template

e. Letter of Recommendation attesting to the Any of the following:

competence of the social worker  Supervisor of the applicant;
 Philippine Association of Social Workers, Inc.
(PASWI);
 If court social worker, from the Philippine
Association of Court Social Workers, Inc.
(PACSWI)

f. The following documents on cases Applicant/Client

handled must be made available during
on-site assessment:
 Case study reports;
 Progress/running notes;
 Case summaries;
 Case conference
proceedings/notes

2. For Supervisors

a. First three (3) requirements stated under (Same as stated above)

new applicants for social worker

b. Technical supervisory notes of two (2) Applicant/Client

supervisees as proof of providing technical
assistance

c. The following documents on cases Applicant/Client

handled must be made available during
on-site assessment:
 Case study reports;
 Progress/running notes;
 Case summaries;
 Case conference
proceedings/notes

B. For Renewal

1. For Social Workers

337
 a. Certificate of attendance to relevant trainings DSWD or recognized training institutions
attended or refresher course of at least 24
hours

b. Summary documentation (Annex B) of cases Refer to DSWD Website – Administrative

managed for the last six months Order No. 1 series of 2008 for the template

c. Recommendation from the Supervisor attesting Applicant/Client

to the competence of social worker in managing
court cases

d. The following documents on cases handled Applicant/Client

must be made available during on-site
assessment:
 Case study reports;
 Progress/running notes; and
 Other relevant documentations
pertaining to the cases

2. For Supervisor

a. First three (3) requirements stated under (As stated above)

renewal for social worker

b. Technical supervisory notes of two (2) Applicant/Client

supervisees as proof of providing technical
assistance

c. The following documents on cases handled Applicant/Client

must be made available during on-site
assessment:
 Case study reports;
 Progress/running notes/marginal notes;
 Case summaries;
 Case conference proceedings/notes

Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators based on DSWD Memorandum
Circular No. 17 Series of 2018.
\

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
A. Applications received through Walk-in Applicants

338
STEP 1: The A. the Field Office- Standards None 1 hour and 30 Standards Section
Applicant shall Section Support Staff shall minutes Support Staff/
file application receive submitted documents Standards Section
(Annex A) at the with its original copies. A Head /
concerned Document Reference Number Technical Staff
DSWD Field shall be provided to the applicant
Offices (FO) – for easy tracking.
Standards
Section together If complete, the Technical
will the Staff assigned by the Section
requirements Head will then proceed with
stated above. the pre-assessment process.

If incomplete, documents
shall be returned
accompanied by provision of
technical assistance and
checklist of requirements.

B. Applications received through Mail/Courier

1.1.B The Field Office- None 4 hours 20 Standards Section
Standards Section shall receive minutes Support Staff/
the submitted documents and Standards Section
shall then farms out to the Head /
Standards Head Section. Technical Staff
If complete, the Technical
Staff assigned by the Section
Head will then proceed with
the pre-assessment process.
1.1. The technical staff shall None 6 days and 1 Assigned
conduct desk review of the hour Standards Section
received application as to Technical Staff /
completeness and Standards Section
compliance. Head/ PPD/ ORD

1.2. If requirements are complete None

and compliant, the Field
Office-Standards Section
shall prepare pre-assessment
report and/or endorsement
report to Standards Bureau
along with the
acknowledgement letter to
the applicant Social Worker
on the status of the
application.

339
 If incomplete or non-
compliant, an
acknowledgement letter shall
be prepared indicating the
checklist of lacking
documents.

1.3. One set of copy of the None 1 hour Standards Section

application requirements and Support Staff
the signed/approved pre-
assessment report and/or
endorsement report shall be
endorsed to DSWD-
Standards Bureau, and file
the other copy in the Field
Office.

The signed/approved
acknowledgement letter shall
also be sent to the applicant
Social Worker.
1.4. The Standards Bureau- None 2.5 hours DSWD – Standards
Support Staff shall receive Bureau Support
the endorsed application and Staff / SCMD
will endorse to Standards Section Head
Compliance Monitoring
Division (SCMD) thru the
Section Head.

1.5. The Standards Compliance None 1 day Assigned DSWD–

Monitoring Division (SCMD) Standards Bureau
Technical Staff shall review technical staff,
the application and depending on the
documents submitted by the Field Office where
Applicant through Field the application was
from.
Office.

If complete and compliant,

preparation of
acknowledgement letter
indicating the schedule and
mode of accreditation shall be
made:

 Under Normal
circumstances actual

340
 accreditation visit shall be
conducted;
 During the state of
calamity/ emergency,
virtual accreditation shall
be conducted

If incomplete or non-
compliant, the Technical Staff
to also prepare an
acknowledgement letter
indicating the checklist of
lacking documents.
1.6. If the submitted documents None 13 hours and Support Staff /
are complete and compliant, 30 minutes Assigned technical
the signed and approved staff/ SCMD
Acknowledgement letter shall Section Head /
be endorsed to the Applicant Bureau Director
through the Field Office on DSWD- Standards
Bureau
the schedule of the
assessment

STEP 2: The The technical staff shall conduct None 1 day Assigned technical
Applicant shall assessment through review of (per agreed staff from DSWD-
coordinate with case records, interview of the schedule) Standards Bureau
Standards Bureau applicant and client/s, and
through the Field conduct of other relevant
Office on the activities.
schedule of the
assessment. 1.7. Technical Staff shall prepare None 5 days and 2 DSWD – Standards
the Confirmation Report hours after Bureau Support
Certificate of Accreditation, conduct of Staff / Assigned
Executive Summary for the assessment technical staff/
Assistant Secretary and SCMD Section
Undersecretary and the Head / SCMD
Division Chief
transmittal memo for review
and approval of the Section
Head and Division Chief.

*If the applicant/s falls below the

set standards, the said
applicant/s shall be given
appropriate technical assistance
on the areas needing improving.
A re-assessment shall be
conducted after six months.

341
Issuance of Accreditation Certificate. This shall be issued by the Department Secretary or his/her duly
authorized representative if the applicant has qualified the accreditation standards.
1.8. Standards Bureau shall None 1 day and 1 Bureau Director
review and/or approve and hour and 30 DSWD-Standards
endorse the Confirmation minutes Bureau
Report, Executive Summary,
Certificate of Accreditation
and transmittal memo to the
Assistant Cluster Head.

If with inputs/comments/
corrections, the documents
shall be returned to the
technical staff.
1.9. The Assistant Cluster Head to None 1 day and 1 Assistant
review and/or approve and hour Secretary/ Cluster
endorse the Executive Head
Summary, Certificate of DSWD-Standards
Accreditation and transmittal and Capacity
memo to the Undersecretary. Building Group

If there will be
inputs/comments, it shall be
returned to the Standards
Bureau.
1.10. The Cluster Head to None 1 day and 1 Undersecretary/
review and/or approve the hour Cluster Head
Certificate of Accreditation DSWD-Standards
and other approved attached and Capacity
documents. Building Group

1.11. Standards Bureau to None 2 hours Standards

endorse the approved Compliance
Certificate of Accreditation to Monitoring Division
the qualified Social Worker (SCMD) Support
through the Field Office. Staff

One set of copy of the

approved Confirmation
Report and Certificate of
Accreditation shall be
transmitted to Records
Section
2. Qualified 1.1 Notify the Applicant None 30 minutes Support staff from
applicant shall Organization on the availability of the DSWD FO-
receive/pick- the Certificate Standards Section
up the

342
Accreditation 1.2 Issues the Certificate of
Certificate Accreditation
from the Field
Office where
the
application
was filed.

Total Processing Time: 20 working days

*The number of minutes shall be included on the total 20 working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central
Office, and vice versa.

343
SUSTAINABLE LIVELIHOOD PROGRAM
(SLP)

FRONTLINE (EXTERNAL) SERVICES

344
 1. Referral Management Process for SLP - NPMO
The Referral Management Process of NPMO, provides the initial implementation
of facilitating the request of individual client/s. The final and full implementation of the
process will be in the in the Field Offices.

Office or Division: Sustainable Livelihood Program – Referral Management Unit (RMU)

Classification: Complex
G2C – Government to Citizens
Type of Transaction:
G2G – Government to Government
Who may avail: All Qualified Program Participants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 1 Copy of filled-out SLP Profile Form- for Walk-in SLP Helpdesk 3rd floor, Mahusay
Clients; Building
2. 1 Copy of referral/endorsement letter from OBSUs,
NGA’s, and NGOs; and
3. 1 Photocopy of ID with three (3) specimen
signature.
FEES PROCES
PERSON
CLIENT STEPS AGENCY ACTIONS TO BE SING
RESPONSIBLE
PAID TIME
1. The clients will ratify or 1. Explain to and request None
concur on the Data the client to sign or place
Privacy Consent's his/her thumb mark on
content. the Data Privacy Act Referral
(DPA) of 2012 Management
5 minutes
Proceed to customer Officer (RMO) /
step number 2 after Brief orientation on the Technical Officer
approval. SLP
Processes

2. Fill-up the Client 2.1 Request the client to fill None

Profile Form up the Client Profile RMO / Technical
5 minutes
Form Officer

2.1 Data encoding and

verification of client’s
Administrative
Information in the SLP
5 minutes Assistant (AA) /
Referral Management
Encoder
System (SLP RMS) using
the RMS Mobile Tablet.

345
3. Fill-up the Client 3. Request the client to fill up None
Satisfaction the CSMF RMO / Technical
Measurement Form Officer
(CSMF)
4. Received the Walk-in 4.1 Issuance of Walk-in None
Client Slip Client Slip as RMO / Technical
certification of Officer
appearance.
4.2 Refer/Endorse to SLP None
30 RMO / Technical
National Program
minutes Officer
manager (NPM)
4.3 Classification of client’s None
request, provide
Referral
instructions on the
3 minutes Management
received referrals, and
Unit (RMU) Head
distribute to assigned
GRMO
4.4 Refer/Endorse to None RMO Technical
concerned DSWD Field Officer of the day
Office, OBSUs, NGA’s, 1 day
NGOs, and other
institutions
5. Awaiting for the 5. Monitor and follow-up None
feedback/updates feedback/updates to RMO Technical
2 Days
concerned FO’s. Officer of the day

3 days
TOTAL None and 13 TOTAL
minutes
1. After the receipt of the 1.1 Classification of client’s
Walk-in Client Slip request, provides None
instructions on the
received referrals, and
distribute to assigned 3 minutes RMU Head
GRMO.
For Referral from OBSUs,
NGAs, NGOs, CSOs, and
other institutions
1.2 Validating of lacking None RMO Technical
information of the client/s Officer
as necessary. 5 minutes
Administrative
Assistant (AA)

346
 1.3 Refer to concerned None
DSWD Field Offices,
OBSUs, NGAs, NGOs, RMO Technical
1 day
CSOs, and other Officer of the day
institutions
1.4 Provide a letter to the None
beneficiaries informing
them that their RMO Technical
application has 5 minutes Officer /GRM Unit
already been Head
endorsed to the
concerned offices.
2. Awaiting for the 2. Monitor and follow-up None
feedback/updates feedback/updates to RMO Technical
2 Days
concerned FOs Officer of the day

3 days
TOTAL None and 13 TOTAL
minutes
1. After the receipt of the 1.1 Classification of client’s
Walk-in Client Slip request, provide
instructions on the
received referrals, and
distribute to assigned
GRMO
None 3 minutes RMU Head
For Inquiries and
Applications through
8888, Email, Social
Media, Phone Calls and
SMS.
1.2 Validating of lacking None RMO Technical
information of the client/s Officer of the day
5 minutes
as necessary
Administrative
Assistant (AA)
1.3 Refer/endorse to None
concerned DSWD Field
RMO Technical
Offices, OBSUs, NGAs, 1 day
Officer of the day
NGOs, CSOs, and other
institutions
1.4 Email, text, or call the None RMO Technical
beneficiaries, informing 5 minutes Officer /GRM Unit
them that their application Head

347
 has already been
endorsed to the
concerned offices.
2. Awaiting for the 2. Monitor and follow-up None
feedback/updates feedback/updates to RMO Technical
2 Days
concerned FOs Officer of the day

TOTAL None 3 days and 13 minutes

2. Grievance Management Process for SLP - NPMO

The Grievance Management Process of NPMO, provides the initial implementation

of facilitating the request of individual client/s. The final and full implementation of the
process will be in the Field Office.

Office or Division: Sustainable Livelihood Program – Grievance Management Unit

(GMU)
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
G2G – Government to Government
Who may avail: All DSWD FOs, DSWD OBSUs, or other Agencies/Institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 1 Copy of Filled-up SLP Grievance Form – for
walk-in clients;
2. 1 Copy of complaint letter received from OBSUs,
NGAs, NGOs, concerned citizen, social media
SLP Helpdesk
and others; and
3rd Floor, Mahusay Building
3. 1 Copy each of supporting documents
- Clients Testimony
- Witness Testimony (if necessary)
- Barangay / Police Report (if necessary)
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. The clients will 3. Explain to and request None
ratify or concur the client to sign or place
on the Data hi/her thumb mark on the
Grievance
Privacy Data Privacy Act (DPA)
Management
Consent's of 2012.
3 Minutes Officer (GMO)/
content.
Technical Officer
Brief orientation on the
of the day
Proceed to SLP
customer step Processes

348
 number 2 after
approval.

2. Fill-up the walk-in 2.2 Require the client to None

GMO/ Technical
logbook register in the Walk-in 2 minutes
Officer of the day
Clients Log Book
2.2 Initial Interview to the None 10 GMO/ Technical
complaint minutes Officer of the day
3. Fill-up the SLP 3.1 Fill out the SLP Grievance None GMO/ Technical
Grievance Form Form 10 Officer of the day
minutes
Walk-in Client
3.2 Validates lacking None GMO/ Technical
information of the client/s Officer of the day
as necessary 3 Minutes
Administrative
Assistant (AA)
4. Fill-up the CSMF 4. Request the client to fill- None 5 Minutes
up the Client Satisfaction Walk-in Client
Measurement Form
5. Received the 5.1 Issue SLP Walk-in Client None GMO/ Technical
Walk-in Client Slip Slip; Certify that clients Officer of the day
3 Minutes
appeared at the SLP
NPMO Walk-in Client
5.2 Data encoding of client/s None
profile in the SLP Referral GMO/ Technical
5 minutes
Management System Officer of the day
(SLP GMS)
5.3 Classify the complaint None
/grievance 3 Minutes GRM Unit Head

5.4 Validates if the finding is None

valid. Notified the
concerned process owner
for the invalid findings, 10 GMO/ Technical
and validates lacking minutes Officer of the day
information of the client/s
as necessary.
5.5 Encode the details in the None GMO/ Technical
SLP GMS and EDTMS Officer of the day
6 minutes
Administrative
Assistant (AA)
5.6 Refer/Endorse for None GMO/ Technical
8 hours
verification to concerned Officer of the day

349
 DSWD Field Offices,
OBSUs, NGAs, NGOs,
CSOs and other
institutions.
5.7 Monitor and follow-up None 3 WD
feedback/updates to (simple)
concerned FOs 7 WD
(complex) GMO/ Technical
10-15 Officer of the day
WD
(highly
technical)
5.8 Classify the Complaint / None
Grievance 3 Minutes GRM Unit Head

TOTAL FOR SIMPLE None 3 days and 9 hours

TOTAL FOR COMPLEX None 7 days and 9 hours

TOTAL FOR HIGHLY TECHNICAL None 9 ays and 9 hours

3. Referral Management Process for SLP - RPMO

The Regional Program Management Office (RPMO) provides the final and full
implementation of the Referral Management Process. The Sustainable Livelihood
Program - Referral Management Unit (SLP-GRMU), serves as an avenue to the poor,
marginalized, vulnerable, and the less fortunate individuals, who wanted to use their
capacity and strength in building–up themselves to achieve a better way of living.

Sustainable Livelihood Program – Referral Management

Office or Division:
Regional Office / Field Offices
Classification: Highly Technical
G2C – Government to Citizens
Type of Transaction:
G2G – Government to Government
Who may avail: All Qualified Program Participants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 1 copy of filled-out SLP Profile Form- for Walk-in SLP Helpdesk 3rd floor, Mahusay Building
Clients;
2. 1 copy of referral/endorsement letter from DSWD Regional Offices
OBSUs, NGA’s, and NGOs; and
3. 1 photocopy of ID with three (3) specimen
signature;
FEES
PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
ING TIME RESPONSIBLE
PAID

350
1. The clients 1. Explain to and request the
will ratify or client to sign or place his/her
concur on the thumb mark on the Data Regional
Data Privacy Privacy Act (DPA) of 2012 Program
Consent's Management
content. Brief orientation on the SLP None 10 minutes Office (RPMO) or
Processes Project
Proceed to Development
customer step Note: For referral SLP, NPMO, Officer (PDO)
number 2 after PCC, 8888, OP and other
approval. institutions, proceed to 2.6.
2. Fill-up the 2. Fill-out the SLP Profile Form
SLP Profile
Form RPMO or PDO
None 20 minutes
3. Fill-upthe 3. Request the client to register Walk-in Clients
logbook in the Walk-In Clients
Logbook
4. Received of 4.1 Issue SLP Walk-In Clients
Walk-in Slip to Walk-in Client, certify
Clients Slip that client appeared at the
SLP-NPMO
Note: Request the client to fill up None 20 minutes PDO
the Client Satisfaction
Measurement Report Form
in the provision of technical
assistance and orientation
as initial intervention.
4.2 Assess/Validate the receive 1 day Regional Focal
walk-in and referrals from for Referral (RFR)
None
SLP NPMO, PCC, 8888, OP
and other institution RPMO / PDO
4.3 Data encoding of client’s
RPMO or PDO
profile in the SLP Referral
None 20 minutes Administrative
Management System (SLP
Assistant (AA)
RMS)
a. Provides list of names Pantawid
for name matching to (1 day)
Listahanan – NHTU and
Pantawid Database Non-
Pantawid RPMO PDO
None
Note: provided that there are (2 days)
enough staff/personnel to
administer the name matching
both at the SLP RPMO and
NHTU and Pantawid

351
 4.4 Endorse to Provincial Offices
for appropriate action None 1 hour RPMO PDO

3. Received of 3.1 Inform the client/s on the

the result of the name matching:
information
letter a.) If client is eligible proceed
to
cap build – Proceed 2.0
b.) If no matched – NTHU to
conduct HAF or SLP
Means Test
c.) Conduct home visitation
to
Administration to HAF. Field PDO, IPDO
d.) Administer SLP Means None 1 day
and MPDO
Test
e.) If non-poor refer to other
institution

Note: Field Offices with Island

Municipality/ies or
Geographically Isolated and
Disadvantaged Areas (GIDA),
validation may exceed the
prescribed timeline due to the
distance and travel time.
3.2 Administer the Livelihood
Assessment Form (LAF) PDO
*If eligible proceed to 2.0 None 1 day
*If not eligible refer to other Partnership
institution Officers

3.3 Qualified individuals will 3 days and

undergo on the following None 5 hours
activities:
a.) Conduct Capacity Building
b.) Provides result on the
conducted Sustainable
Livelihood Analysis (SLA), PDO
and SWOT Analysis.
c.) Track Selection Client/s
will show their interest,
strength and weaknesses, so
that they can identify the best
TRACT for them.

352
 d.) Conduct of Micro-
Enterprise Development
Training (MD) or Basic
Employment Skills Training.
3.4 Prepares and submit the
Modality Application Form Program
and the Mungkahing None
Participants
Proyekto.
3.5 Review and assess the
project proposal
If the intended project proposal is Provincial
complete, proceed to the next Coordinator
process, if not, give it back to the None 1 day RPMO PDO
participant for revision. Regional Review
Note: The succeeding SLP Committee (RRC)
processes will be subjected to
the availability of Funds
3.6 Prepare project proposals
for fund processing. Regional
Monitoring and
The proposal has been None 2 days
Evaluation for
approved by the RD, then Finance (RMEF)
forwarded to FMD
3.7 Prepare Obligation Report Budget Officer/
SLP
None 2 days
Mainstreamed
Staff
Accountant/
3.8 Prepare/process voucher None 3 days
Mainstream Staff
3.9 Monitor the issuance of the Cashier
approved check for None 1 day /Mainstreamed
disbursement. Staff
4. Received the 4. Notify the program
Notification participants for the release
through (text, of the check
email, call and PDO
None 1 day
or visit) Note: Subject to available
means of communication to
inform the client (text, email, call,
visit)
5. Received the 5. Release of livelihood
Livelihood assistance Regional
None 1 day
Assistance Cashier(RC)

353
 19 days, 7 hours and 10
TOTAL None
minutes

4. Grievance Management Process for SLP - RPMO

The Grievance Management Process of RPMO, facilitate the request of individual

client/s. All program related grievances received by the office filed through the different
channels including the SLP NPMO.

Office or Division: Sustainable Livelihood Program – Grievance Management Unit

(GRMU)
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
G2G – Government to Government
Who may avail: All DSWD FOs, DSWD OBSUs, or other Agencies/Institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 Copy of Filled-up SLP Grievance Form – for walk- SLP Helpdesk
in clients; 3rd Floor, Mahusay Building
1 Copy of complaint letter received from OBSUs,
NGAs, NGOs, concerned citizen, social media and DSWD Regional Offices
others;
1 Copy each of supporting documents
- Clients Testimony
- Witness Testimony (if necessary)
- Barangay / Police Report (if necessary)
Regional Program Management Office (RPMO) Level
PERSON
FEES TO PROCESSI
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE PAID NG TIME
LE
1. The clients 1. Explain and read to the
will ratify or complainant the data privacy
concur on the consent - RA 10173 in the SLP
Data Privacy Grievance Intake Form.
Consent's Grievance
content. Brief orientation on the SLP None Management
10 minutes
Processes Officer
Proceed to Note: For complaint received (GMO)
customer from the Provincial Coordinator,
step number 8888, SLP NPMO and other
2 after stakeholders, LGUs, proceed to
approval. 3.7.
2. Fill-up the SLP 2. Fill-out the SLP Grievance None
GMO
Grievance Intake Form. 10 minutes
Complainant
Intake Form

354
3. Fill-up the 3. Request the complainant to None
Logbook register in the Walk-in GMO
Complainant Logbook Complainant
4. Fill-up the 4.1 Request the client to fill up the None
CSMF; and Client Satisfaction
receipt of the Measurement Report Form in GMO
Walk-in the provision of technical 20 minutes Complainant
Client Slip assistance and initial
intervention
5. Receipt of 5.1 Issue Walk-in Client Slip; None
the Walk-in certifying that the complainant GMO
Client Slip appeared at the SLP RPMO Complainant

5.2 Grievances are assessed and None

sorted based on the Regional
validity/gravity. Program
a.) Ensure accomplished forms. Coordinator
(RPC)
b.) Prepare letter of 30 minutes
Grievance
acknowledgement.
Management
c.) Encoding to Database the Officer
deployment of Fact-Finding (GMO)
Team.
5.3 Non-Cognizable Grievance None
1-3 working
(Simple Transactions)
days
The Non-Cognizable (invalid)
grievance does not require
Fact Finding
verification
Team
The GRMO will provide
Technical Assistance, simple
7 working
explanation, and orientation on
days
program implementation.
5.4 For Cognizable Grievance- None
Major Grievance (Highly
Technical Transactions)
The SLP Regional Grievance
Management Committee shall SLP Regional
convene to manage and decide Grievance
the resolution of the grievance. 20 days Management
For grievances that need further Committee
assessment, the SLP Regional (RGMC)
Grievance Management
Committee (RMGC) shall be
activated to include the
deployment of Fact-Finding
Team.

355
 Gathering of data and other
essential information in order to
determine the reasons/factors
that trigger the filing of
grievance.
5.5 The Fact-finding team shall None 4 days
conduct field visit for SLP Regional
Grievance
assessment/ validation and
Management
investigation and other duties
Committee
and responsibilities under
(RGMC)
GMP
5.6 Data gathered and other None 4-13 days
essential information,
Fact Finding
reasons/factors that trigger
Team
the filing of grievance shall
be part of the feedback
5.7 Provide recommendation and None SLP Regional
decision or be endorsing to Grievance
concerned OBSUs towards 1 day Management
the resolution of the Committee
grievance (SLP RGMC)
5.8 Provide feedback to the None Grievance
complainant on the action Management
1 day
taken Officer
(GMO)
5.9 The SLP RGMC may None SLP Regional
endorse unresolved Grievance
1-4 days
grievances to the DSWD FO Management
(FO RGC)
Regional Grievance Committee
Committee for resolution (RGMC)
5.10 SLP RGMC gathered None
information/documentation
for submission and RGMO
endorsement to Management
(FO RGMC/AG-AC/RD)
5.11 SLP RGMC gathered None
1 day FO RGMC/
information/documentation
for submission to the Office AG-AC/
of the Secretary Management

5.12 SLP RGMC gathered None FO RGMC/

information/documentation AG-AC/
submitted shall be processed Management

356
 based on the existing
guidelines
5.13 SLP RGMC gathered None
information/documentation
submitted along LGU
concerned Employee and if
the LGU Official is concerned FO RGMC/
to the Civil Service AG-AC/
Commission Management

LGU Employees - Endorse to

the Local Government Unit –
Local Chief Executives
5.14 SLP RGMC gathered None
information/documentation in
the form of Grievance
Management Report for FO RGMC/
submission to the Regional AG-AC/
Director for action. Management
The DSWD Central Office or
Field Office lawsuits against
the stakeholder
5.15 SLP RGMC gathered None
information/documentation in
the form of Grievance
Management Report for FO RGMC/
submission to the Regional AG-AC/
Director following the RA No. Management
6713 and to the DSWD
Regional Grievance
Committee.
5.16 Issuance of Resolution None
based on the decision by the 1 day (GMO)
authority
5.17 If Resolution was issued by None
the:
PC – Appeal processed by
the SLP RGMC 1 day (GMO)
SLP RGMC or SLP RPMO –
The appeal shall be
processed by the SLP
NPMO GMC

357
 SLP NPMO GMC – Appeal
process by Office of the
Secretary or OBSUs
concerned
5.18 Continuously monitors the None
status of newly resolved
grievances to ensure that
recommendations provided
are properly executed and 1 day (GMO)
followed by the involved
persons/parties.
Encoded in the SLP
Grievance Tracker
43 days,1 hour and 10
TOTAL None minutes - 57 days,1 hour
and 10 minutes

Provincial Management Office (PMO) Level

1. The clients 1. Explain and read to the None
will ratify or complainant the data privacy
concur on the consent - RA 10173 in the SLP
Data Privacy Grievance Intake Form. Provincial
Consent's
Brief orientation on the SLP Grievance
content.
Processes 10 minutes Managemen
Note: For complaint received from the t Officer
Proceed to
Provincial Coordinator, 8888, SLP (PGMO)
customer
step number NPMO and other stakeholders,
2 after LGUs, proceed to 3.4.
approval.
2. Fill-up the SLP 2. Fill-out the SLP Grievance Intake None
Grievance Form. PGMO
Intake Form
3. Fill-up the 3. Request the complainant to None 10 minutes
logbook register in the Walk-in Complainant PGMO
Logbook
4. Receipt of the 4.1 Issue Walk-in Client Slip; certifying None
Walk-in Client that the complainant appeared at the
Slip SLP RPMO
Request the client to fill up the Client 20 minutes PGMO
Satisfaction Measurement Report
Form in the provision of technical
assistance and initial intervention

358
 4.2 Grievances are assessed and None
sorted based on the validity/gravity.
Ensure accomplished forms,
prepare letter of acknowledgement.
30 minutes PGMO
The Non – cognizable Grievance
(invalid) grievance does not require
verification
Encoding to Database
4.3 Non-Cognizable Grievance (Simple None
Transactions)
The PGMO will provide Technical
1-3 days PGMO
Assistance, simple explanation, and
orientation on program
implementation.
4.4 All major grievances are endorsed None
to RPMO 1 day PGMO
4.5 Gathering of data and other None
essential information in order to
4-13 days PGMO
determine the reasons/factors that
trigger the filing of grievance.
4.6 The Data gathered and essential None
information will be part of the 1 day
PGMO
endorsed documents to RPMO.
4.7 Provide feedback to the None
complainant on the action taken 1 day PGMO
4.8 Continuously monitor the status of None
newly resolved grievances to
ensure that recommendations
provided are properly executed and
followed by the involved 1day PGMO
persons/parties.
Encoded in the SLP Grievance
Tracker
9 days, 1 hour and 10
TOTAL None minutes - 19 days, 1
hour and 10 minutes

SLP Municipal Level

359
1. The clients will 1. Explain and read to the None
ratify or concur complainant the data privacy
on the Data consent - RA 10173 in the SLP
Privacy Grievance Intake Form.
Consent's
content. Brief orientation on the SLP 11
FPDO
Processes minutes
Proceed to Note: for complaint received from the
customer step Provincial Coordinator, 8888, SLP
number 2 after NPMO and other stakeholders,
approval. LGUs, proceed to 4.4.

2. Fill-up the SLP 2. Fill-out the SLP Grievance Intake None

Grievance Form.
Intake Form; FPDO
and logbook Request the complainant to Complainant
register in the Walk-in 11
Complainant Logbook minutes
3. Fill-up the 3. Request the complainant to None
logbook register in the Walk-in FPDO
Complainant Logbook Complainant

4. Received the 4. Issue SLP Walk-in Client Slip; None

SLP Walk-in certifying that the complainant
Client Slip appeared at the SLP RPMO
5. Fill-up the CSMF 5.1 Request the client to fill up the None 20 FPDO
Client Satisfaction Measurement minutes Complainant
Report Form in the provision of
technical assistance and initial
intervention
5.2 Grievances are assessed (e.g. None
involvement of PDO) and sorted
based on the validity/gravity. PGMO
Ensure accomplished forms, 30 PGMO
prepare letter of minutes
acknowledgement.
Encoding to Database
5.3 Non-Cognizable Grievance None
(Simple Transactions)
The FPDO will provide Technical PGMO
3 days
Assistance, simple explanation,
and orientation on program
implementation.
5.4 All major grievances are None PGMO
endorsed to RPMO 1 day

360
5.5 Gathering of data and other None 1 day Grievance
essential information in order to Verification
determine the reasons/factors Report
that trigger the filing of grievance. (Annex C)
The PGO will check the
involvement of the PDO before
5.6 Provide feedback to the None 1 day Grievance
complainant on the action taken Feedback
Report
(Annex B)
5.7 Continuously monitor the None 1 day Grievance
status of newly resolved Monitoring
grievances to ensure that Report
recommendations provided are (Annex D)
properly executed and followed
by the involved persons/parties.
Encoded in the SLP Grievance
Tracker
7 days,1 Hour and 12
TOTAL None
minutes

361
SOCIAL MARKETING SERVICES
(SMS)

FRONTLINE (EXTERNAL) SERVICES

362
1. Facilitation of Media Interview
The Social Marketing Service (SMS) is responsible for undertaking advocacy,
social marketing, and networking activities to promote social change and to nurture
the DSWD’s relationships with its publics and stakeholders

Office or Division: Public Affairs and Advocacy Division

Classification: Simple
Type of Transaction: Public to Government (External)
Who may avail: Media Institutions/Media Practitioners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request for Media Interview Social Marketing Service - PAAD

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Client submits 1. Receives and reviews the N/A 10 minutes Office of

request for media request/ memorandum and the Director (OD
interview through scans it for SMS Data Tracking ) staff
email, text System (DTS).
message, or
through telephone Endorses the request to the
call SMS Director.

1.1 Reviews the request and N/A 6 minutes SMS Director

writes instructions to concerned
Division

1.2 Scans instructions of SMS N/A 4 minutes OD Admin Staff

Director and forwards/ emails to
Public Affairs and Advocacy
Division (PAAD).

1.3 Records request and endorses N/A 7 minutes PAAD Admin

to the PAAD Division Chief Staff
(DC).

1.4 Reviews request, instructs and N/A 10 minutes PAAD Division

assigns Technical Staff (TS) to Chief
act on the request

363
 Reviews draft briefer submitted
by the TS; returns to TS
with suggested inputs.

1.5 Sends required Media Enquiry N/A 2.5 hours PAAD Technical
Form to requesting media Staff
institutions/media persons.

Prepares briefers, conducts

research based on guide
questions, in coordination with
focal program person of
concerned OBSU and with
previously approved briefers as
reference.

Incorporates inputs from DC.

Revises draft document.

1.6 If there are no further comment, N/A 1 hour PAAD Division

DC endorses draft document to Chief
SMS Director for review and
approval.

1.7 Reviews the document. N/A 5.5 hours SMS Director

If there are comments, SMS

Director returns the
draft document to DC for
revision.

If there are no further

comments, SMS
Director endorses to the Office
of the Undersecretary for
Social Welfare and
Development (OUSWD).

1.8 Records the SMS submission N/A 10 minutes OUSWD Admin

for review of technical staff. Staff

1.9 Reviews draft briefer. N/A 2.5 hours Technical Staff of

OUSWD
Provides comments/
additional inputs.

1.10 Revises output based N/A 4 hours SMS

on comments and
additional inputs.

364
 Re-submits briefer to OUSWD
for further review.

1.11 Final reviews and endorses to N/A 2.5 hours OUSWD

OUSWD for approval. Technical Staff

1.12 OUSWD reviews the output. 1 hour OUSWD

If there are further comments,

return output to TS for
appropriate action.

If no further
comments. OUSWD approves
the
request.

1.13 SMS coordinates with media N/A 20 minutes PAAD Technical

institution/media practitioner on Staff
the schedule of interview with
the Spokesperson or
designated talking head
identified by the Secretary.

Sends letter to media, including

Client Satisfaction Survey

TOTAL NONE 2 Working Days, 4 hours, 7

minutes

365
SOCIAL TECHNOLOGY BUREAU
(STB)

FRONTLINE (EXTERNAL) SERVICES

366
1. Technical Assistance on STB-developed Programs and Projects
Refers to request for technical assistance to institutionalize (i.e., adopt or replicate)
completed Social Technologies (ST). Technical assistance may include orientation on
completed STs as part of social marketing activities, capability building activities,
advocacy and lobbying with policy making bodies.

Office or Division: Social Technology Unit (STU)

Classification Complex
Types of Transaction: G2G – Government to Government
G2C - Government to Citizens
Who may avail: National Government Agencies (NGAs), Local Government
Units (LGUs), Non-Government Organizations (NGOs), Civil
Society Organizations (CSOs), and academe
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written and signed request letter with complete Requesting Office
contact details (name and contact information) of
the requesting party,

2. details of the technical assistance needed.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1) The Local 1) Receive the Signed None 30 minutes Administrative
Government Units, Document on the Staff
NGOs, Academe, Request for TA; Review
and other National attachments and
Government signatures; Tag as priority
Agencies write an ISO/EODB document;
official request Affix routing slip; and
through email or Record the document in
other electronic the Tracking System.
platforms to
DSWD-Field 2) Forward the document to
Office through the Head of Office via
Social Technology email or printed copy
Units (STUs)
requesting for
technical
assistance and
provide the details
of the TA being
requested from the
bureau.

For Field Offices

where STUs are

367
 under the ARD for
Operations, the
ARDOs will be
copy furnished
with the request.
None 3) Assess the requested None 4 hours Head of Office
assistance and identify
the concerned division/
staff who will take action
on the request.

For Field Offices where

STUs are under the ARD
for Operations, the
ARDOs will be copy-
furnished with the request.

None 4) Review the document, None 4 hours Division Chief /

provide instructions and Section / Unit
assign to Technical Staff Head
who will act on the
request, and forward the
document to the
Administrative Staff to
record the instruction
through hard or electronic
copy in the Tracking
System

If the office has a separate

Document Tracker, copy
furnish him/her for
updating and tracking.

None 5) Review the request and None 1 hour Technical Staff

its attachment.

None 6) Coordinate with the None 3 hours Technical Staff

requesting or the needed
technical assistance

None 7) Prepare response to the None 2 hours Technical Staff

request to include result
of coordination with
respective offices;
7.1. Insert the Client
Satisfaction Survey
Form / Link in the
response if the

368
 requested service
was already provided
through the response.

7.2. Insert schedule of

follow-through
activities and actual
conduct of meetings,
orientation or
capability building
activities, if the
requested service
requires.
None 8. Review the response to the None 4 hours Division Chief /
requesting office: Section / Unit
Wala Head
8.1. If approved, submit to
the Regional Director,
copy furnished the
Document Tracker for
recording.

If not approved, go
back to number 7.
None 9.) Forward the document to None 30 minutes Administrative
the Head of Office, review Staff
completeness of
attachments and affix e-
signatures/initials, proper
use of templates
None 10.) Review the response None 4 hours Head of Office

Wala 10.1. If approved, sign the

document and
forward to outgoing
staff, copy furnished
the Document
Tracker for
recording in the
Tracking System

If not approved, go back to

number 8.

None 11) Forward the Signed None 30 minutes Administrative

Document Response to Staff
the requesting office,
through email or mail,

369
 record in the
monitoring/tracking tool

None 12.) Keep a copy of the file in None 30 minutes Administrative

the Records / Filing Staff
System
None 13) As may be needed and None 2 days Technical Staff
agreed with the
requesting party, conduct
actual technical
assistance activity
(meeting, orientation and
capability building
activity), either via face-to-
face or online means.
Administer the Client
Satisfaction Survey.
None 14.) Keep a copy of the CSS None 1 hour Administrative
and include in the Staff
periodic preparation of
CSMR (refer to the
DSWD Client
Satisfaction
Measurement Survey
and Continual
Improvement System
Procedure Manual)
TOTAL None 5 days,
2 hours

2. Technical Assistance on Program / Project Development or

Enhancement
Refers to requests for technical assistance on social technology development
processes, ongoing projects that the bureau is pilot testing, and/or on specific
issues/sectors which the bureau is responding to.

Office or Division: Social Technology Bureau (STB)

Classification: Complex
Type of Transaction: G2C - Government to Citizen
G2G – Government to Government
Who may avail?: DSWD-Offices, Bureaus, Services, Units (OBSUs), DSWD-
Field Offices, National Government Agencies (NGAs), Local
Government Units (LGUs), Non-Government Organizations
(NGOs), and academe
CHECKLIST OF REQUIREMENT WHERE TO SECURE

370
 Request Letter From the requesting LGU, NGO, or NGA

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. The Local 1.1. Receive the None 30 minutes Administrative
Government Signed Document on the Staff
Units, NGOs, Request for TA;Review
Academe, and attachments and
other National signatures; Tag as priority
Government ISO/EODB document; Affix
Agencies write an routing slip; and Record the
official request document in the Tracking
through email or System
other electronic
platforms to STU Forward the
requesting for document/email to the
technical Head of Office via email or
assistance and printed copy.
provide the 1.2. Assess the requested None 4 hours Office Director
details of the TA assistance if it is within
being requested the scope of the Wala
from the bureau. Bureau, or if there are
existing ST projects for
For Field Offices TA being requested.
where STUs are Identify the concerned
under the ARD for division/ staff who will
Operations, the take action on the
ARDOs will be request.
copy furnished 1.3. Record the note of the None 1 hour Administrative
with the request. Bureau Director and Staff
forward the
document/email to the
concerned division.
1.4. Review the document, None 4 hours Division/Section/U
assign staff who will nit Head
act on the request and
provide instruction/s.
Forward the
document/email to the
staff assigned.
1.5. Review the request for None 2 working days Technical Staff
technical assistance
and prepare a reply
relative to the TA being
requested on available
data. Coordinate with
the requesting office
as necessary. If the TA
being requested only
needs written technical

371
 assistance, actual TA
must be provided by
officially
communicating it to the
requesting office.

Ensure inclusion of the

Client Satisfaction
Survey link in the
memorandum/ letter.

1.6. Review and approve None 2 hours Division/Section/U

the official reply and its nit Head
attachments.

If with comments for

revision, return to step
1.4.

If approved, proceed to
step 1.7
1.7. Forward the document None 30 minutes Administrative
to the Head of Office, Staff
review completeness
of attachments and
affixed e-
signatures/initials,
proper use of
templates.
1.8. Review and sign the None 2 hours Office Director
document or affix e-
signature on a PDF
copy of the document
prepared by the
technical staff.

If with comments for

revision, return to step
1.6.

If approved, proceed to
step 1.8.
1.10. Record the signed None 15 minutes Administrative
document in the Staff
Tracking System. Send
the reply to the
requesting office, either
via email or courier.
1.11. As may be needed None 2 days Technical Staff
and agreed with the

372
requesting party, conduct
actual technical assistance
activity either via face-to-
face or online means.
Administer the Client
Satisfaction Survey.
Total None 5 days,
6 hours & 15 minutes

373
SOCIAL WELFARE INSTITUTIONAL
DEVELOPMENT BUREAU
(SWIDB)

FRONTLINE (EXTERNAL) SERVICES

374
1. Availment of Accommodation at SWADCAP Guest Rooms
The Social Welfare and Development Center for Asia and the Pacific (SWADCAP)
has guest rooms that cater DSWD employees, other government staff, and private
individuals either through walk-in or reservation basis. Customers will settle the
payment upon vacating the room within the set schedule.
Office or Social Welfare Institutional Development Bureau (SWIDB) -
Division: Knowledge Management Division (KMD) -
Social Welfare and Development Center for Asia and the Pacific
(SWADCAP)
Classification Simple
:
Type of G2G - Government to Government
Transaction: G2C - Government to Citizen
Who may DSWD employees, other government workers/agencies, and
avail: private individuals/organizations
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
A) Thru Reservation
1. SWADCAP Reservation Form DSWD Website / DSWD ISO Resource Site
2. Scanned copy of client’s ID` Requesting Party
B) Thru Walk-in
1. Billet Form accessible thru Via generated QR Code
Google Form
2. Valid ID (to be uploaded Requesting Party
online)
3. Feedback Form accessible Via generated QR Code
thru Google Form
4. Provisionary Receipt SWADCAP Front Desk
A. Thru Reservation
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Inquire if the None
guest room is
available.
1. Check the None 5 minutes Gelves C.
availability of Almiñe
guest rooms (Training
through the Specialist I)
SWADCAP
Google
Calendar.
2. If rooms are None 5 minutes Gelves C.
available, Almiñe
inform the client (Training
to download the Specialist I)

375
 Reservation
Form through
the DSWD
website/DSWD
ISO Resource
Site.

If no rooms are
available,
inform the client
about the
unavailability of
rooms.
2. Download
the
Reservation
Form via
DSWD
Website, fill out
and submit it to
the SWADCAP
email together
with the
scanned copy
of client’s ID.
3. Receive and None 5 minutes Gelves C.
check the Almiñe
Reservation (Training
Form if properly Specialist I)
accomplished.
4. If the details None 5 minutes Gelves C.
required are Almiñe
complete, book (Training
the reservation Specialist I)
on the
SWADCAP
Google
calendar.

If some details
are lacking,
inform the client
to provide the
information
needed.

376
 5. Confirm to None 5 minutes Gelves C.
the client about Almiñe
his/her booked (Training
reservation Specialist I)
through email
and request to
accomplish the
CSMS.
SUBTOTAL 25 minutes
PROCESSING
TIME:
Note: In case If rooms are 15 minutes
of rebooking, it available,
should be update the
communicated booking and
through email inform the client
and should be through email
made at least about the
three (3) days updated
before the reservation.
original
reserved If no rooms are
date. available,
inform the
client.
Please proceed to B. Client Step No. 1 onwards.

B. Thru Walk-In
B.1 Check-In
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Approach
the front desk
and express
intent to check-
in.
1. Receive the None 2 minutes Gelves C.
client and ask if Almiñe
he/she has a (Training
reservation. Specialist I)
2. If yes, None 5 minutes Gelves C.
request the Almiñe
client to scan (Training
the posted QR Specialist I)
code to access
and fill out the

377
 Billet Form
through Google
form and
upload a
scanned copy
of his/her ID.

If there is no
reservation,
check the
availability of
guest rooms.

If there are
available
rooms, request
the client to
scan the
posted QR
code to access
and fill out the
Billet Form
through Google
form and
upload a
scanned copy
of ID.

If there are no
available
rooms, inform
the client.
2. Scan the QR
code and fill out
the Billet Form.
3. Check if the None 3 minutes Gelves C.
client’s Almiñe
encoded (Training
information is Specialist I)
complete.
4. If the client's None 5 minutes Gelves C.
details are Almiñe
complete, (Training
provide the Specialist I)
room key and
Room

378
 Amenities
Checklist.

If details are not

complete,
request the
client to
complete
his/her details.

Once
completed,
provide the
room key and
Room
Amenities
Checklist.
5. Accompany None 5 minutes Jhon Leo
the client to the Toledo/Jessica
assigned room Ungui
and discuss the (Household
details of the Attendant III)
Room
Amenities
Checklist.
SUBTOTAL 20 minutes
PROCESSING
TIME:
B.2. Check-Out
1. Approach
the front desk
and surrender
the room key to
check out.
1. Receive the None 3 minutes Gelves C.
surrendered Almiñe
room key and (Training
instruct the Specialist I)
client to scan
the CSMS QR
code to access
and accomplish
the CSMS.
2. Scan the QR
code and fill out

379
the CSMS
form.
2. Check the None 2 minutes Gelves C.
CSMS Almiñe
Database to (Training
ensure that Specialist I)
CSMS is
accomplished.
3. If CSMS is None 3 minutes Gelves C.
accomplished, Almiñe
instruct the (Training
SWADCAP Specialist I)
maintenance/
security
personnel to
inspect the
vacated room.

If CSMS is not
yet
accomplished,
request the
client to
accomplish it.
Once done,
instruct the
SWADCAP
maintenance/
security
personnel to
inspect the
vacated room.
4. Inspect the None 7 minutes Jhon Leo
client’s vacated Toledo/Jessica
room vis-à-vis Ungui
the Room (Household
Amenities Attendant III)
Checklist to
determine if
nothing is
missing or
damaged in the
room.
5. Report the None 2 minutes Jhon Leo
result of the Toledo/Jessica
inspection of Ungui

380
 the vacated (Household
room to the Attendant III)
front desk.
6. Inform the None 2 minutes Gelves C.
client about the Almiñe
result of the (Training
inspection. If Specialist I)
there are
damaged/
missing item/s,
discuss the
penalty with the
client.
7. Prepare the None 5 minutes Gelves C.
Statement of Almiñe
Account. (Training
Specialist I)
8. Discuss the None 3 minutes Gelves C.
prepared SOA Almiñe
with the client. (Training
Specialist I)
3. Pay the -For DSWD
billed amount. employees
– PHP 300

-For other
government
workers
outside
DSWD –
PHP 500

-For private
individuals
– PHP 700
9. Receive 5 minutes Gelves C.
payment and Almiñe
issue a (Training
provisionary Specialist I)
receipt.
10. Encode the 3 minutes Gelves C.
payment Almiñe
details in the (Training
Payment Specialist I)
Database.
SUBTOTAL 35 minutes

381
PROCESSING
TIME:
TOTAL -For DSWD 80 minutes or
PROCESSING employees 1 Hour and 20
TIME: – PHP 300 minutes

-For other
government
workers
outside
DSWD –
PHP 500

-For private
individuals
– PHP 700

382
2. SWADCAP Function Room Reservation by External Stakeholders
Request for and submission of Reservation Form and Activity Reservation Terms and
Conditions to Social Welfare and Development Center for Asia and the Pacific
(SWADCAP) for the use of function rooms by external stakeholders.
Office or Social Welfare Institutional Development Bureau (SWIDB) -
Division: Knowledge Management Division (KMD) - Social Welfare and
Development Center for Asia and the Pacific (SWADCAP)
Classification: Simple
Type of G2G - Government to Government
Transaction: G2C - Government to Citizen
Who may Other government workers/agencies and private individuals/
avail: organizations
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. SWADCAP Reservation Form DSWD Website
2. SWADCAP Activity
Reservation Terms and
Conditions
3. Scanned copy of client’s ID Requesting party
FEES
CLIENT AGENCY PROCESSING PERSON
TO BE
STEPS ACTIONS TIME RESPONSIBLE
PAID
1. Submit the
accomplished
Reservation
Form and
Activity Terms
and Conditions
through
SWADCAP
email.
1. Receive and None 5 minutes Gelves C. Almiñe
check the (Training
Reservation Specialist I)
Form and
Activity
Reservation
Terms and
Conditions if
properly
accomplished.
2. If the details None 5 minutes Gelves C. Almiñe
required are (Training
complete, book Specialist I)
the reservation
on the

383
 SWADCAP
Google
calendar.

If some details
are lacking,
inform the client
to provide the
information
needed. Once
lacking data are
completed,
book the
reservation on
the SWADCAP
Google
calendar.
3. Inform the None 5 minutes Gelves C. Almiñe
client through (Training
email about Specialist I)
his/her
confirmed
reservation and
request to
accomplish the
CSMS.
TOTAL None 15 minutes
PROCESSING
TIME:
Note: In case of If rooms are 15 minutes
rebooking, it available,
should be update the
communicated booking and
through email inform the client
and should be through email
made at least about the
seven (7) days updated
before the reservation.
original
reserved If no rooms are
date. available, inform
the client.
3. Provision of Resource Person to DSWD Intermediaries and
Stakeholders
Processing of requests for resource persons to capacitate intermediaries and
stakeholders with the needed knowledge and skills to effectively implement social

384
welfare and development and social protection programs and services that are
responsive to the needs of different sectoral groups in the community.

Office or Social Welfare Institutional Development Bureau (SWIDB) - All

Division: Field Offices
Classification: Complex
Type of G2G - Government to Government
Transaction: G2C - Government to Citizen
Who may avail: DSWD intermediaries (local government units, non-government
organizations, peoples’ organizations, civil society organizations,
academe) and stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Memo of Request Requesting party
Confirmation Letter/ Regret Letter/ DSWD Field Office Capacity Building
Referral Letter Section/Social Welfare Institutional
Development Section
Client Satisfaction Measurement
Survey Form
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSIBL
ACTIONS TIME
PAID E
1.Send request None
letter to DSWD
1. Receive, check None 1 Hour Records
and log the request Section:
letter. Administrative
Staff (RS:AS)
Create a Routing
Slip for the received
request.

After recording,
forward the request
letter and the routing
slip to the Office of
the Regional
Director (ORD).
2. Upon receipt at None 3 Hours Regional
the ORD, record the Executive
received request. Assistant
(REA)/ORD
Then, forward the Staff
request to the
Regional Director
for his/her action.
3. Review the letter None 3 Hours Regional
and provide Director
instruction/s. Then,

385
endorse the request
letter to the SWIDS/
CBS Admin Staff.
4. Receive and None 3 Hours CBS/SWIDS:
record the request Administrative
letter, and forward it Staff
to the Section
Head/OIC for review
of the request.
5. Review the None 1 Hour CBS/ SWIDS
request and assign Section Head
it to technical staff.
6. Review the None 15 minutes CBS/ SWIDS:
completeness of the Assigned Staff
request.
7. If the details of the None 1 Hour and 45 CBS/ SWIDS:
request are minutes Assigned Staff
complete, identify a
resource person by
checking the
directory of Core
Group of Specialists

If not complete,
coordinate with the
requestor to
complete the details
of the request
through a request
form.

Note: If the request

indicates preference
in RP for the activity,
the assigned CBS/
SWIDS staff shall
still take a look at
the available list and
offer to change the
RP if there will be an
available RP on top
of the preferred one.
8. Once the senior None 12 Hours CBS/ SWIDS:
specialist is Assigned Staff
identified per
database/list,
coordinate with the
supervisor of the
CGS member

386
(Specialist)/ to
inform and check on
his/her availability.

Note: If the
supervisor of the
CGS member will
not be able to
respond within 5
hours, assigned
CBS/SWIDS staff
will e-mail the CGS
member with the
details of the
request.

If the senior
specialist is not
available,
coordinate with the
prospective RPs in
the following order:
1. Junior Specialist
(JS)
2. Program Focal
(PF)
3. SWDL Net
Member
If no RP is available,
coordinate with the
requestor and
negotiate the date of
the activity to suit
the availability of the
prospective RP and
the requester.

If the requester is
amenable to
changing the date,
the same process of
coordination,
following the
sequence, will be
done.
9. Prepare and None 2 Hours CBS/ SWIDS:
forward the Routing Assigned Staff
Slip, Confirmation

387
Letter/ Regret
Letter, and RSO/
Referral Letter to the
CB/SWID Section
Head for review and
initials.

If no RP is available
and the requester is
not amenable to
changing the date,
prepare a letter of
regret and the
CSMS Form.
10. Review and None 3 Hours CBS/ SWIDS
forward the Routing Head
Slip, Confirmation
Letter/ Regret
Letter, and RSO/
Referral Letter to the
Office of the
Regional Director.

with corrections:
Return the
Confirmation Letter/
Regret Letter, and
draft RSO to the
assigned CBS/
SWIDS staff.

with no correction:
Forward the
Confirmation Letter/
Regret Letter, and
RSO to the PSD
Chief/ Division Chief
concerned.
11. Review and None 3 Hours Regional
approve the Director
Confirmation Letter/
Regret Letter, and
RSO/ Referral
Letter.

if with corrections:
Return the
Confirmation Letter/

388
 Regret Letter, and
RSO/ Referral
Letter to
CBS/SWIDS Head.

If with no
corrections:
Approve the
Confirmation Letter/
Regret Letter, and
RSO/ Referral
Letter then forwards
to CBS/SWIDS
Administrative Staff.
12. Send the None 1 Hour CBS/ SWIDS:
Confirmation Letter/ Administrative
Regret Letter, and Staff
CSMS Form (google
form) to the
Requester, and
RSO to the RP
Supervisor/ Referral
Letter to SWD L-Net
Member.

Record the details in

the Logbook/
Incoming Database.
2. Accomplish 13. Collect the None CBS/ SWIDS:
CSMS Form accomplished Administrative
then submit to CSMS Form (google Staff
the CBS/SWIDS form), convert it to
Administrative PDF then forward
Staff via email the pdf copy to the
Document
Custodian via E-
mail.

Encode the rest of

the details of the
request to the
Database.
TOTAL None 34 Working
PROCESSING Hours or
TIME: 4 Days and 2
Hours

389
NON- FRONTLINE (INTERNAL)
SERVICES

390
 ADMINISTRATIVE SERVICE
(AS)

NON-FRONTLINE (INTERNAL) SERVICES

391
1. Issuance of Sticker Pass

Clients with portable equipment which are frequently brought outside and inside the
DSWD premises may request for issuance of Portable Equipment Sticker Pass (PESP) in
lieu of Gate Pass.

Unlike Gate Pass which is valid until the stated date of returned, PESP is valid from
issuance or renewal until the last working day of the semester for
regular/casual//contractual/co-terminus employee, the same shall apply for personal
portable equipment frequently brought by the employee and until the last day of the quarter
for COS workers but not beyond the last day of the contracted service.

Office/Division: Administrative Service – Property Supply and Asset

Management Division (AS-PSAMD)
Classification: Simple
Type of Transaction : G2G – Government to Government
Who may avail: Department of Social Welfare and Development (DSWD)
Officials and Employees
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
One (1) original copy of duly To be prepared by the client OBSUs’ Designated Property and
accomplished request for issuance Supply Custodian through the Property Records and Equipment
of Portable Equipment Sticker Pass Monitoring Inventory System;
(PESP)
CLIENT AGENCY ACTION FEES TO PROCESSIN PERSON
STEPS BE PAID G TIME RESPONSIBLE
1. Submit duly 1. Validate submitted None 1 Hour Property Records
accomplish request if duly signed by and Accountability
ed request the Head of OBSUs Section Technical
for PESP Staff
1.1 Update expiration date of
the sticker in PREMIS; for
DSWD property with
accountable person under
regular / contractual / co-
terminous / casual
employee expiration date
shall be every at the end
of every semester and for
COS workers, expiration
date shall be by the endo
of the last month of every
quarter. For personal
property expiration date
shall be similar to the
DSWD property with
regular accountable
person

392
 1.2 Generate and portable
equipment sticker pass
and forward to AS-
PSAMD Division Chief for
signature

1.3 Record PESP details in

the logbook

1.4 Sign PESP None 5 Minutes AS-PSAMD Division

Chief
2. Claim 2. Validate presented None 30 Minutes Property Records
PESP and property vis-à-vis the and Accountability
present the details of property Section Technical
portable indicated in the request for Staff
property issuance of PESP

2.1 Attach PESP in the most

visible and secure area of
the property

2.2 Present PESP request

submitted by the client for
signature as received
sticker

2.3 Update PREMIS and

marked sticker pass as
claimed
TOTAL None 1 HOUR, 35 MINUTES

2. Transfer of Property Accountability

Transfer of property accountability to another accountable person shall be processed

for documentation of the actual transfer of property and issuance of new Property
Acknowledgement Receipt for signature of the new accountable person to warrant
cancellation of property accountability of the previous accountable person.

Office/Division: Administrative Service – Property Supply and Asset Management

Division (AS-PSAMD)
Classification: Simple
Type of Transaction : G2G – Government to Government
Who may avail: Department of Social Welfare and Development (DSWD) Officials
and Employees
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS

393
One (1) original copy of the duly To be prepared by the client OBSUs’ Designated Property and
accomplished Furniture and Supply Custodian through the Property Records and Equipment
Equipment Transfer Slip (FETS) Monitoring Inventory System (PREMIS);

FEES TO PROCESSIN PERSON

CLIENT STEPS AGENCY ACTION
BE PAID G TIME RESPONSIBLE
1. Submit duly 1. Validate submitted None 1 Hour Property Records and
accomplished request if duly signed Accountability Section
request for by the concerned Technical Staff
FETS officials and
employees

1.1 Validate FETS

Request created by
the Designated
Property and Supply
Custodian (DPSC) in
PREMIS vis-à-vis the
submitted FETS
Request

1.2 Approve request in

PREMIS

1.3 Accomplish the

“encoded by” portion in
the submitted FETS
request

1.4 Generate and print 2

copies of PAR if
acquisition cost of
property is 15,000 and
above, 2 copies of ICS
if acquisition cost is
lower than 15,0000.
Should the end user
be COS, 2 copies of
the undertaking shall
be printed.

1.5 Generate and print

barcode sticker and
attach to the printed
PAR/ICS

1.6 Record in the logbook

details of transfer
properties as stated in
the printed PAR/ICS

1.7 Forward PAR/CS to

the concerned OBSUs

394
 for signature of the
previous accountable
person and the new
accountable person

2. Return the duly2. Validate the returned None 15 Minutes PRAS Technical Staff
accomplished document if accurately
PAR/ICS and or signed and forward to
Undertaking AS-PSAMD Division
and attach the Chief for approval
barcode sticker 2.1 Approve duly None 5 Minutes AS-PSAMD Division
to the visible accomplished Chief
and secure area document
of the property
2.2 Provide 1 copy of None 30 Minutes Property Records and
approved PAR/ICS Accountability Section
and or Undertaking to Technical Staff
the Accountable
Person

2.3 Record the approval

of record in PREMIS

2.4 Scan and upload the

approved PAR/ICS
and or Undertaking

2.5 File approved

PAR/ICS and or
undertaking in the
respective folder of the
accountable person for
safekeeping

TOTAL None 1 HOUR, 50 MINUTES

3. Surrender / Turnover of Property and Cancellation of Property

Accountability

Turned over property due to its unserviceability or when the same is no longer needed
by the accountable person shall be recorded in order to effect cancellation of property
accountability of the client.

Office/Division: Administrative Service – Property Supply and Asset Management

Division (AS-PSAMD)
Classification: Simple
Type of Transaction : G2G – Government to Government

395
Who may avail: Department of Social Welfare and Development (DSWD) Officials
and Employees
CHECKLIST OFREQUIREMENTS WHERE TO SECURE
1. One (1) Original Copy and 1 photo 1. To be prepared by the client OBSUs’ Designated Property
copy of duly Accomplished Furniture and Supply Custodian through the Property Records and
and Equipment Transfer Slip (FETS) Equipment Monitoring Inventory System (PREMIS) with
prescribed format;
2. Actual Property for turnover
2. To be made available by the accountable person
FEES TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTION
BE PAID G TIME RESPONSIBLE
1. Submit duly 1. Validate surrendered None 15 Minutes Warehouse and
accomplished property vis-à-vis duly Supply Management
FETS for accomplished FETS Section Technical
turnover and Staff
property for 1.1 Fill up the “inspected
turnover and received by”
portion in FETS

1.2 Provide copy of signed

FETS to the
Accountable
Officer/Designated
Property and Supply
Custodian.
2. Updates record 2.1. Validate submitted None 1 Hour Warehouse and
of surrendered request if duly signed by Supply Management
items in the concerned officials Section Technical
PREMIS and employees Staff

2.2. Validate FETS

Request created by the
Designated Property and
Supply Custodian (DPSC)
in PREMIS vis-à-vis the
submitted FETS Request

2.3. Approve request

in PREMIS

2.4. Generate and print

PAR if acquisition cost of
property is 15,000 and
above, ICS if acquisition
cost is lower than
15,0000. Signed the
received by portion of
PAR/ICS.

2.5. Generate and print

barcode sticker and

396
 attach to the surrendered
property.

2.6. Approve PAR/ICS None 5 Minutes AS-PSAMD Division

Chief
2.7. Scan approved None 15 Minutes Property Records and
documents and Accountability Section
upload to PREMIS Technical Staff

2.8. Record the

approval of record in
PREMIS
2.9. File approved
PAR/ICS and or
undertaking in the
respective folder of the
accountable person for
safekeeping

TOTAL 1HOUR, 35 MINUTES

4. Recording, Documentation, and Issuance of Expendable or

Consumable Supplies

Request of issuance of commonly use office supplies is being done through filling-out
of Requisition and Issue Slip (RIS) prepared by designated OBSU staff. The RIS and actual
issuance of supplies shall be processed by the Warehouse Management Section subject to
approval of the Chief of AS-PSAMD.

Office/Division: Administrative Service – Property Supply and Asset Management

Division (AS-PSAMD)
Classification: Complex Transaction
Type of Transaction : G2G – Government to Government
Who may avail: Department of Social Welfare and Development (DSWD) OBSUs

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Three (3) copies of duly accomplished 1. RIS template issued to respective Office, Bureaus,
RIS of concerned OBSU Services, Units (OBSUs) with prescribed format;
2. One (1) Photocopy of approved PPMP of 2. Designated Supply/Property Officer of respective
requesting OBSU Office, Bureaus, Services, Units;
3. One (1) Photocopy of approved 3. Focal person of concerned technical support office
Technical Assistance Request, if such as AS-BGMD, ICTMS, SMS, among others,
required depending on the nature of technical assistance
request without any prescribed format
4. Focal person of proponent OBSU
4. One (1) Photocopy of project proposal, if
required

397
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submit duly 1. Receive, review and None 2 Hours PSAMD
approved RIS to record the submitted Administrative
Procurement duly approved RIS Staff
Management
Service 1.1 Assign RIS
including number
required
attachment such 1.2 Verify availability of
as PPMP and requested supplies
Technical and materials
Assistance 1.3 Update concerned
Request OBSU staff on the
availability or non-
availability of
supplies and
materials

1.4 Request for the

approval of RIS of
the Chief of AS-
PSAMD

2. Receipt of 2. Update stock card and None 4 Hours PSAMD

issued supplies issue requested Administrative
and materials supplies and materials Staff

a. Updating of
stock/bin card

b. Pull out of stocks

for issuance to
requesting OBSU

c. Update database

TOTAL: None 6 HOURS

5. Re-issuance of Equipment and Semi-Expendable Supplies

Surrendered serviceable equipment may be requested for re-issuance to optimize the
use of equipment or semi-expendable equipment or supply due to lack of equipment, lack
of capital outlay and other exigencies.

398
Office/Division: Administrative Service – Property Supply and Asset Management
Division (AS-PSAMD)

Classification: Complex Transaction

Type of Transaction : G2G – Government to Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One (1) Original copy of 1. From concerned OBSUs and personnel, interoffice
memorandum requesting for memorandum format
issuance of property
2. Two (2) Original copies of 2. From AS-PSAMD through the Designated Property Officer
Furniture and Equipment Transfer of concerned OBSU
Slip (FETS)
3. Two (2) Original copies of Property 3. From the AS-PSAMD / PREMIS online through the
Accountability Receipt or Inventory Designated Property Officer of concerned OBSU
Custodian Slip
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Prepare request 1. Receive, review None 3 Hours Requesting OBSU
letter containing and verify the PSAMD staff
item availability of
specifications, request
quantity,
purpose and to a. Inform
whom the requesting
equipment or OBSU of
semi- availability or
expendable non-availability
equipment/suppl of items.
y shall be
assigned. b. Request
approval of
FETS for
confirmation of
transfer
2. Process the 2. Update PREMIS None 3 Hours Requesting OBSU
signing of FETS and generate PAR PSAMD staff
of the recipient or ICS
office or
accountable a. Transfer
person for the accountability
re-issuance of through
item or updating of
equipment database and
issuance of
PAR or ICS

b. Process the
approval of
PAR or ICS

3. Confirm 3. Physical issuance None 2 Hours Requesting OBSU

acceptance of of item or PSAMD staff

399
 item or property equipment and filing
through signing of PAR or ICS
of PAR or ICS
TOTAL: None 8 Hours

6. Provision of Technical Assistance on Property and Supply

Management
Technical Assistance is provided to Office, Bureaus, Service Unit and Field Offices in
the area of Property, Asset and Warehouse Management to capacitate their designated
Property Officer on the knowledge of DSWD Guidelines, Oversight Agencies Rules and
Regulations on Property and Supply Management and Land Titling facilitation.

Office/Division: Administrative Service – Property Supply and Asset Management

Division (AS-PSAMD)
Classification: Highly Technical
Type of Transaction : G2G – Government to Government
Who may avail: 1. DSWD Offices
2. DSWD Designated Property and Supply Custodian
3. Field Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request for Technical Assistance - To be prepared by DSWD Office OBSU and Field Offices
One (1) original copy. though Memorandum addressed to Administrative
Service Director, Attention the AS-PSAMD Chief
Administrative Officer signed by their Head of Office or
authorize official.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Forward the 1. Received the request None 5 Minutes PSAMD
request for Receiving Staff
Technical 1.1 Record the request in
Assistance the Electronic
indicating the Database (EDMS).
specific topics Forward request to AS-
and concerns PSAMD Chief
to be Administrative Officer.
discussed. 1.2 Review the request. None 10 Minutes PSAMD CAO
Check the availability of
Technical Staff on the
requested date of
Technical Assistance.

1.3 Assigned the request to

concerned Technical
Staff.

400
 1.4 Technical Staff prepare None 5 Days PSAMD
reply for confirming the Technical Staff
date of Technical
Assistance.

a. Prepared Special
Order (If Field Office)
for the period of
Technical Assistance.

b. Prepare the needed

documents and
information for the
conduct of Technical
Assistance

Conduct Technical None 1 day for PSAMD

Assistance on the OBSU/4 days Technical Staff
scheduled date for Field Office
2. Accomplished 2. Receive the duly None 10 Minutes PSAMD
the Technical accomplished Technical Technical Staff
Assistance Assistance Evaluation
Evaluation Form.
Form 2.1 Consolidate the None 7 Days from PSAMD technical
Technical Assistance returned to staff
Evaluation Form. Official Station
None
2.2 Prepared Feedback
Report for approval of
PSAMD CAO. None

2.3 Provide copy of

Feedback Report to the
requestor of Technical
Assistance

TOTAL None 14 Days and 25 Minutes for DSWD

OBSU/ 18 Days and 25 Minutes for
Field Office

7. Facilitation of Request for Relief from Property Accountability from

Commission on Audit

In case of the lost, damaged and destroyed property issued to employees due to force
majeure, theft/robbery and fire, the Accountable Officer can request for Relief from Property
Accountability to COA. AS-PSAMD facilitate this request upon submission of pertinent
documents by the Accountable Officer.

401
Office/Division: Administrative Service – Property Supply and Asset
Management Division (AS-PSAMD)
Classification: Complex
Type of Transaction : G2G – Government to Government
Who may avail: Department of Social Welfare and Development (DSWD)
Employees who are:
a. DSWD employees and officials

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. One (1) original copy of duly accomplished 1. From PSAMD Office through PREMIS
and notarized Report of Loss, Stolen, 2. To be prepared by the client without any
Damaged and Destroyed Property prescribed format
(RLSDDP). 3. To be prepared by the client without any
2. One (1) original copy of duly notarized prescribed format
Affidavit of Loss 4. To be prepared by the client without any
3. One (1) original copy of duly notarized Joint prescribed format
Affidavit of Two (2) Disinterested Person. 5. To be prepared by the client without any
4. One (1) original copy of Police Report prescribed format
5. One (1) original copy Comments of the Head 6. To be prepared by the client without any
Cluster prescribed format
6. One (1) original copy of Certification from 7. To be prepared by the client without any
Competent Authority on the Destruction prescribed format
brought by Natural Calamity and Insurgency. 8. From PSAMD Office
7. One (1) original copy of Inspection Report of
Damaged Property.
8. One (1) photocopy of Property
Acknowledgement Receipt (PAR)/Inventory
Custodian Slip (ICS)

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSON

BE PAID NG TIME RESPONSIBLE
1. Submit 1. Record the None 5 Minutes PSAMD Staff
request for request in the Electronic
Technical Database (EDMS).
Assistance to AS- Forward request to AS-
PSAMD re loss of PSAMD Chief
issued property Administrative Officer

1.1 Review the None 5 Minutes PSAMD CAO

document and assign to
concerned Technical
Staff

1.2 Review and None 3 Hours PSAMD Technical

prepare Memorandum Staff
for signature of the
Administrative Service
Director addressed to
the requester to inform
of the processes to be
undertaken in requesting

402
 for relief from property
accountability and the
requirements to be
submitted in accordance
with the COA
Guidelines.

2. Submit 2. Review the None 3 Hours PSAMD Technical

request for relief documents submitted: Staff
from property
accountability to 2.1. If not complete
COA with the - Prepare Memorandum
following for Accountable Officer to
documentary require compliance
requirements:
2.2. If complete –
a. RLSDDP Prepare endorsement
b. Affidavit of letter to Commission on
Loss Audit for Request for
c. Affidavit of Relief to be signed by
Two (2) Undersecretary for
Disinterested GASSG.
Person
d. Comment of a. Forward the
the Cluster Head signed endorsement to
e. Police Blotter COA copy furnished the
and Certification (if Accountable Officer.
applicable)
f. Certification
from Competent
Authority on the
Destruction brought
by Natural Calamity
and Insurgency
g. Inspection
Report of Damaged
Property.
h. Copy of
Property
Acknowledgement
Receipt
(PAR)/Inventory
Custodian Slip (ICS)

3. Upon receipt 3. Provide None 3 Hours PSAMD Technical

of COA Decision, Technical Assistance as Staff
request Technical follows:
Assistance as to
settlement of 3.1. Request Granted
accountability in –
accordance with
COA decision a. Prepare
Memorandum endorsing

403
 the COA Decision to
FMS for dropping of the
lost property, for
signature of AS-Director,
copy furnished the
Accountable Officer

b. Update
records/PREMIS

3.2 Request Denied

– Prepare memorandum
informing the
Accountable Officer of
the processes for
replacement, payment or
reimbursement

4. Submit 4. Request 1 Hour PSAMD Technical

replacement unit in presence of COA Staff
accordance with representative during
COA Decision inspection of
replacement unit
4.1. Analyze the
specification of offered 1 Hour
replacement item.
4.2. Accept
replacement unit upon
concurrence of COA 2 Hours
representative
4.3. Prepare
necessary
documentation/ update
record in PREMIS
4.4. Prepare
Memorandum to FMS
and COA on the
acceptance of offered
replacement items for
reference and recording
in the Books of Account.
5. Pay the 5. Provide 3 Hours PSAMD Technical
value of property in assistance as to the Staff
accordance with the mode of payment
COA Decision 5.1. Prepare
Memorandum to FMS
for the receipt of
payment; or
5.2. Prepare
Memorandum to
HRMDS-PAD for the
deduction of the amount
of property in

404
 accordance with COA
Decision
5.3. Prepare
necessary
documentation/ update
record in PREMIS
TOTAL: None 16 HOURS , 10 MINUTES

8. Facilitation of Request for Replacement/ Reimbursement of Lost

Damaged or Destroyed Properties
When the lost, damaged and destroyed property issued to employees was due to other
circumstance other that force majeure, theft/robbery and fire (whereas lost may be credited),
the Accountable Officer can request for the replacement or reimbursement of the money
value of the lost property or payment of cost of repair of the damaged property, within thirty
(30) days from the occurrence of loss.

Office/Division: Administrative Service – Property Supply and Asset

Management Division (AS-PSAMD)
Classification: Complex
Type of Transaction : G2G – Government to Government
Who may avail: Department of Social Welfare and Development (DSWD)
Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One (1) copy of duly accomplished Report 1. From PSAMD Office through PREMIS
of Loss, Stolen, Damaged and Destroyed 2. To be prepared by the Client without any
Property (RLSDDP), with proof of prescribed format
submission to COA

2. One (1) original copy of Memorandum

requesting reimbursement/replacement of
item lost endorsed by Undersecretary
concern to Undersecretary for GASSG

FEES TO PROCESSIN PERSON

CLIENT STEPS AGENCY ACTION
BE PAID G TIME RESPONSIBLE
1. Submit copy of 1. Record the request in None 5 Minutes PSAMD Staff
Memorandum the Electronic
to OUSGASSG Database (EDMS).
and duly Forward request to
accomplished AS-PSAMD Chief
RLSDDP Administrative Officer
received by
COA 1.1 Review the
Request and
RLSDDP
1.2 Assigned the None 5 Minutes PSAMD CAO
request to
concerned
Technical Staff

405
 1.3 Review the None 4 Hours PSAMD Technical
Request. Staff

a. If not
complete -
Return to
Accountable
Officer for
Compliance

b. If complete –
Prepare
Memorandum
on the
recommendat
ion relative to
request to
Undersecreta
ry for GASSG
to be signed
by the AS-
Director

1.4 Prepare
Memorandum for
Accountable
Officer informing
the approval of the
request for
Reimbursement/R
eplacement of
Lost Property.

2. Submit 2. Reimbursement None 1 Hour PSAMD Technical

compliance on 2.1 Assist the Staff
the approved Accountable Office
recommendati for the Issuance of
on of Order of Payment
settlement. from Accounting
Division.

2.2 Assist the

Accountable Officer
for the issuance of
Official Receipt of
Cash Division for
the payment.

2.3 Update PREMIS as

to the settlement of
property
accountability.

406
 2. Replacement
2.1 Inspection of the
offered
replacement item.

a. If not compliant
– Returned the
item/s to
Accountable
Officer for
compliance.

b. If compliant –
Updates record
in PREMIS

2.2 Prepare
Memorandum
to FMS and
COA on the
acceptance of
offered
replacement
items for
reference and
recording in
the Books of
Account..
TOTAL: None 5 HOURS , 10 MINUTES

9. Request for Air Transport Service

The Administrative Service – General Services Division (AS – GSD) provides air
transport services to all officials and employees, who are authorized to travel on official
business, through the service provider’s 24/7 online portal system.

Office AS – General Services Division

Classification Simple
Type of Transaction G2G Government-to-Government
Who may avail DSWD Central Office
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Submit the following documents to the Administrative Service- Concerned Office, Bureau, and Service
General Services Division (AS-GSD) System Administrator: (OBS)

1. Air Transport Order (ATO)

2. Authority to Travel

407
 CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Submit the Air 1.Review and stamp None 1-2 minutes Requesting Party
Transport Order “Receive” in the receiving
(ATO) with the copy Enhanced Document
following details: Transaction
Name of Management System
employee (EDTMS) Controller
Scheduled
flights
Place of
destination

2. Authority to Travel 2.Review/validate the None 1-2 minutes

ATO and Authority to
Travel;
3. Keep the 3.1 Check and validate if None 30 minutes
receiving copy of the concerned OBS is Administrative Officer
ATO and the updated with their (System
Authority to Travel respective payments Administrator)
through the online portal
system.

3.2. If concerned OBS

has been found to
be updated with
their payments,
access to portal
system of the
concerned OBS
shall be opened.

3.3. If concerned OBS has

been found to have long
overdue accounts, access
to the portal system shall
not be opened.
4. Receive an e-mail 3.4. Prepare an e-mail None 5-10 minutes Administrative Officer
to proceed with the addressed to the (depending (System
conduct of the concerned OBS informing on the Administrator)
booking of scheduled the Air Transport number of
flights. Reservation Officer officials listed
(ATRO) that they can now on the ATO)
proceed to the booking of
scheduled flights though
the online portal system.
5. ATRO to conduct 3.5 Monitor the None 5-10 minutes Administrative
the booking of flights processing of payments of Assistant II
though the online the booked flights
portal system.
TOTAL None 54 minutes

408
10. Request for Use and Monitoring of Vehicle

Provision of Service Vehicle to the staff and employees of DSWD Central Offices and
Field Offices from the pool of available and general use service vehicle of the Motorpool.

Office AS – GSD – Transport Management Section

Classification Simple
Type of Transaction G2G Government-to-Government
Who may avail All DSWD personnel regardless of nature of employment or rank
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Present either of the following to the AS-GSD: The Request for Use of Service Vehicle Form can be
2. Accomplished one (1) copy of Request for requested at the GSD-TMS
Use of Service Vehicle Form to be received at
the AS-GSD with attach Form (AS-TMS-01). AS-GSD
a. Original Copy for GSD Administrative Services e-Ticketing System (ASeTS)
b. One (1) receiving copy of the OBS
(Xerox only)

3. Electronic Technical Assistance Request

(ASETS)

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. Present the 2. Review and stamp None 5 minutes Requesting Party
filled –up Request “Receive” in the receiving
for Use of Vehicle copy Administrative
and/or AS-TMS- Aide II
01): together with
the receiving copy
to the AS-GSD
2. Informed of the 2.1 Review the current None 1 day Motorpool
availability of schedule of availability of Dispatcher
Vehicle and Driver vehicle and assign to
Assignment concerned driver
2.2 Advise driver of his trip:
2.2.1 Motorpool Dispatcher
prepares Trip ticket for trips
within Metro Manila
2.2.2. Motorpool Dispatcher
prepares Travel Order and
Trip ticket in case of out-of
town trip
3.Receive the 3.1 The Motorpool dispatcher None 30 minutes Motorpool
Certification of prepare certification of no Dispatcher
unavailability of available vehicle.
vehicle – in case of 3.2 The GSD Chief signs the
no available vehicle certification
3.3 Issue the certification Administrative
Officer III

Total None 1 Day 35 Minutes

409
11. Request for DSWD Dormitory Accommodation

Administrative Service-General Services Division (AS – GSD) commits itself to deliver

a very satisfactory delivery and conveyance of the officials, personnel, staff and services of
the department at all times.

This services monitor the operations of the central office dormitories, auditorium and
lobby areas and to ensure the quality service management of the facilities located at the
DSWD central office.
Office AS – GSD
Classification Simple
Type of Transaction G2G Government-to-Government
G2B Business Entity
G2C Transacting Public
Who may avail DSWD Central Office ,Field Offices and Others
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Present either of the following to the AS-GSD: To be accomplished and submitted by the requesting
1. Request for CO Dorm Form to be received party to the AS-GSD
at the AS-GSD with attach Form (AS-GSD-
P-08). AS-GSD
2. General Services Electronic- Ticketing General Services Electronic- Ticketing System
System (GSETS) (GSETS))
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
1. Present the filled 1.Review and Receive None 1-2 minutes Requesting Party
–up Request for the receiving copy
CO Dorm AS- and/or through GSETS Dormitory Manager I/II
GSD-P-08 and/or
done through
GSETS together
with the receiving
copy to the AS-
GSD
2. Informed the client 2.2.1 Review the None 1 day Dormitory Manager I/II
of the availability of current schedule of Director IV
CO Dorm availability of CO Dorm (Administrative Service)
2.2.2 The Director shall
approve the use of the Dormitory Manager I/II
CO-Dormitory which
shall be use issued
prior to check-in:
2.2.3 Confirm to the
guest the availability of
the Dormitory through
GSET, email or in
writing.

410
3. Upon check-in 3.3.1 GSD shall issue a None 1-2 mins Dormitory Manager I/II
Billet Form (ANNEX B)
to be filled up and
signed by the
lodger/guest upon
entry to the facility.
4. Upon check-out 4.4.1 All accounts shall DSWD 5-15 mins Dormitory Manager I/II
be settled before Officials-
leaving the CO- P250.00
Dormitory. Borrowed Non
supplies, linen, and DSWD-
other items must be all P350.00
accounted for by the Accounting
lodger/guest. A
clearance
must be issued Cash
4.4.2 Client must
proceed to accounting
to request order of
payment to be present
in Cash
4.4.3 Client must
proceed to cash to pay
his/her fees upon
staying in Dormitory.
5.Receive the 5.5.1Prepare None 15 minutes Dormitory Manager I/II
Certification of certification of no
unavailability of CO available CO Dormitory
Dorm – in case of no 5.5.2 The GSD Chief
available CO signs the certification
Dormitory 5.5.3 Issue the
certification
TOTAL None 1 day 34 Minutes

12. Request for Use of DSWD Conference Room

Office AS – GSD
Classification Simple
Type of Transaction G2G Government-to-Government
Who may avail DSWD Central Office and Field Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Present either of the following to the AS-GSD: To be accomplished and submitted by the requesting
1. Request for the use of DSWD Conference party to the AS-GSD
Room Form to be received at the AS-GSD with
attach Form (AS-GSD-P-03). AS-GSD
2. General Services Electronic- Ticketing General Services Electronic- Ticketing System
System (GSETS) (GSETS))

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

411
1. Present the filled – 1.1.1Review and None 1-2 minutes Requesting Party
up Request for the Receive the receiving
use of DSWD copy and/or through Dormitory Manager
Conference Room GSETS I/II
Form AS-GSD-P-03
and/or done through
GSETS together with
the receiving copy to
the AS-GSD
2. Informed the client 2.2.1 Review the None 1-5 minutes Dormitory Manager
of the availability of current schedule of I/II
DSWD Conference availability of DSWD Director IV
Room Conference Room (Administrative
2.2.2 The Director or Service)
Authorized
Representative shall Dormitory Manager
approve the use of the I/II
CO-Dormitory which
shall be use issued
prior to the conduct of
activity/meetings:
2.2.3 Dormitory
Manager shall inform
the Requesting Party
the availability of the
DSWD Conference
Room through GSET,
email, call or in writing.

3.Receive the 3.3.1Prepare None 15 minutes Dormitory Manager

Certification of certification of no I/II
unavailability of available CO Dormitory
DSWD Conference and/or thru phone call
Room – in case of no or e-mail
available DSWD 3.3.2 The GSD Chief
Conference Room signs the certification
3.3.3 Issue the
certification
TOTAL None 22 Minutes

13. Request for Technical Assistance Relative to Building and Grounds

Management

This process covers the provision of technical assistance for preventive/corrective

maintenance, renovation, fabrication, office layout, and engineering/architectural solution.
The required work/action, preparation, technical document varies depending on the
subject/type of requests submitted by the Department offices using the electronic system or
manual request form.

The technical assistance can be categorized into:

412
 A. Corrective and/or Preventive Maintenance
- This shall be limited to corrective and/or preventive maintenance, and it does not
need any materials to purchase. These requests can be done with immediate
solution by expertise of the skilled/technical personnel.

B. Repair, Replacement, In-house Fabrication, Construction and/or Renovation

- This is highly technical that may be completed in a couple of days, weeks and/or
months depending on the complexity of the requests (excluding procurement
process). It will be evaluated, performed and supervised by the skilled personnel
and Engineer/Architect.

C. Engineering and Architectural Documents and Practices

- This is particular to the Engineer and Architect expertise relate to providing
technical specification (materials, furniture, equipment and etc.), office
arrangement, plans/layouts, detailed estimates, and other engineering and
architectural matters.

Office AS – BUILDING AND GROUNDS MANAGEMENT DIVISION

Classification Highly Technical
Type of Transaction G2G Government-to-Government
Who may avail All Bureaus, Offices, Sections and/or Units of the Department
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Electronic generated request using - https://gsets.dswd.gov.ph/users/login
General Services
e-Ticketing System (GSeTS);

2. Accomplished manual request - BGMD Office

form (Request for Technical
Assistance)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit a 1.1. Review and evaluate None 5 minutes Administrative
request using the submitted request. Officer
the electronic Correct the (GSeTS
system information if Focal/Alternate
- The request necessary. Personnel)
can be 1.2. Print the accepted None 5 minutes
submitted request and forward
using the to responsible skilled/
manual technical personnel.
request form
if the 1.3. Determine and None 10 minutes Skilled and/or
electronic identify scope and Technical
system requirement of the Personnel
cannot be request
accessed.

413
 1.4. Perform a visual None 1 hour
inspection if
necessary and
evaluate the specific
request.
- If the request has
another need or
does not apply to the
designated staff.
- If it can be resolved
within the assigned
staff’s level, take
appropriate action
(Proceed to step
3.2).
2. Coordinate with 2.1. If the request requires None 1-7 days Skilled and/or
DSWD fabrication, Technical
Inspectorate installation, Personnel
Committee and plans/layout,
secure Pre- technical specification
Repair and material
Inspection if the procurement, the
request is assigned technical
related to repair/ staff shall prepare all
replacement. necessary documents
like:
A. Plan/ Layout
B. Technical
Specification
C. Bill of Quantities
D. Program of Works
E. Terms of
Reference
F. Project Proposal
2.2. All applicable None 10 minutes Administrative
documents shall be Staff
endorsed to the (Outgoing Clerk)
requesting office for
confirmation and
approval.
- Revisions or
adjustments
maybe requested
by the requesting
office.

414
 2.3. Review and revised None 1-3 days Skilled and/or
the documents until Technical
approved Personnel

2.4. Endorse the approved None 10 minutes Administrative

documents and Staff
secure copy for filing. (Outgoing Clerk)
- If the request
requires only
technical
documents,
proceed to step 4.

3. Prepare the 3.1. If there is enough None 1-14 days Skilled

necessary material to respond to Personnel
documents for the request, proceed
the with the execution of
procurement the task/work.
stage and notify
BGMD if all the 3.2. Upon completion of None 1 day Skilled
materials/ task/work, turnover Personnel
services are the output for
ready to use. acceptance and/or
adjustment if any.
- Perform
immediate
adjustment

4. Fill-out the 4.1. Feedback form shall None 5 minutes Administrative

feedback form attach to printed Officer
(Customer request and submit to (GSeTS
Satisfaction GSeTS Administrator Focal/Alternate
Measurement for encoding and Personnel)
Form) and filing.
submit to the
designated
personnel

Total: None 1-26 days

415
14. Request for Technical Assistance for Special Sanitation and
Disinfection of the Offices

This technical assistance is particular to the provision of clean and COVID-19 free
offices and facilities. Regular sanitation and disinfection of the offices is being conducted
every weekend even without a request from offices. This process is applicable only to those
offices with COVID-19 positive employees and close contact. This can be scheduled during
working days provided that the request must be properly coordinated with the Human
Resource Management and Development Service (HRMDS) and Administrative Service for
recommendation and approval.

Office AS – BUILDING AND GROUNDS MANAGEMENT DIVISION

Classification Simple
Type of Transaction G2G Government-to-Government
Who may avail Designated GSeTS focal/alternate person of all OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Electronic generated request using - https://gsets.dswd.gov.ph/users/login
General Services e-Ticketing System
(GSeTS); or

2. Accomplished manual request form - BGMD Office

(Request for Technical Assistance);
or

3. Email - Submit request to [email protected] and

[email protected] for approval and recommendation.
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
Submit request 1.1. Review, check and None 15 minutes Administrative
using the coordinate with Officer
electronic HRMDS. (GSeTS
system or Focal/Alternate
through email 1.2. Print the request and None 10 minutes Personnel)
- The request forward to assigned
can be personnel for
submitted using appropriate action.
the manual
request form if 1.3. Verify the disinfection None 15 minutes General Foreman
the electronic schedule and see if
system cannot there is a pending
be accessed. request.
- Ensure that
the request is 1.4. Notify if the requested None 10 minutes
properly date/time is approved.
communicate Otherwise, inform the
d to HRMDS next available date/time
and AS, and of the disinfection
has approval. schedule.

416
2. Adjust the work 2.1. Perform all necessary None 1 hour BGMD
schedule of preparations in Disinfection Team
their accordance with the
employees. Department's safety General Foreman
- No and health protocol.
employee
shall be
allowed to
work/enter
the office on
the
day/hour of
the
disinfection
schedule.
2.2. Proceed to the None 3 hours
area/office and
implement the
sanitation and
disinfection procedure
2.3. Coordinate with the None 5 minutes
requesting office after
the activity.

3. Fill-out the 3.1. Feedback form shall None 5 minutes Administrative

feedback form attach to printed Officer
(Customer request and submit to (GSeTS
Satisfaction GSeTS Administrator Focal/Alternate
Measurement for encoding and filing. Personnel)
Form) and
submit to the
assigned
personnel
Total: None 5 hours

15. Recording, Documentation and Issuance of PPE and Semi-

Expendable Properties

Prior to issuance to end user, all newly acquired properties, classified either
as PPE of Semi-expendable properties shall first be coordinated with the
Property Supply and Asset Management Division (PSAMD) in the Central
Office or Property Supply/Units in the Field Offices for recording and property
tagging.

Office/Division: Administrative Service – Property Supply and Asset

Management Division (AS-PSAMD)

417
Classification: Complex Transaction
Type of Transaction: G2G – Government to Government
Who may avail: Department of Social Welfare and Development (DSWD)
Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 1 Copy of Purchase Order (PO) 1. Procurement Management Service -
2. 1 Copy of Contract (if applicable) Contract Monitoring Division
3. 1 Copy of Sales Invoice / Delivery 2. Concerned Offices, Bureaus, Services,
Receipt (SI/DR) Units (OBSUs)
4. 1 Copy of Notice to Proceed
5. 1 Copy of Inspection and Acceptance
Report (IAR)
6. 1 Copy of Property Transfer Report
(PTR) (If applicable)
CLIENT AGENCY ACTION FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1. Forward 1. Receipt of complete documents None 5 Minutes Property Staff
complete from 8am to 5pm Mondays to
documents Fridays except Holidays
(PO,
Contract,
SI/DR, 1.1 Validate the accuracy and None 10 Minutes Property Staff
Notice to completeness of all attached
Proceed, documents
IAR, PTR)
to Property If no, request for the lacking
Office document/s

If yes, proceed to the next step

1.2 Determine the Property’s None 10 Minutes Property Staff

acquisition cost.

If Php 15,000.00 and above - record the

property details in PREMIS under the
“Property Records” module

If PHP 14,999.99 and below or acquired

as attachment to subscription
plan/contracts, donation, or fabrication
regardless of the acquisition cost –
record in PREMIS under the “Inventory
Custodian Slip (ICS)” module.

Upon successful encoding

electronically, a property number shall
be automatically generated by the
system for property identification

1.3 Identify the End User None 15 Minutes Property Staff

418
Copy the assigned property number and
open the “Transfer Thru Furniture and
Equipment Transfer Slip (FETS)”
module in PREMIS to record the
identified end-user

As a general rule, the primary

accountable personnel shall be those
regular, coterminous, contractual, or
casual employees.

Should the actual end-user of the

property be a Contract of Service (COS)
Worker, they shall be recorded as the
secondary accountable personnel with
the regular, coterminous, contractual, or
casual employee within their office as
the primary accountable officer

1.4 Print forms and Barcode Stickers None 15 Minutes Property Staff
Generate and print Property
Acknowledgement Receipt (PAR) or
Inventory Custodian Slip (ICS),
Undertaking (if there is a secondary
accountable person) into three copies
and barcode sticker through the
“PREMIS Report” module; the
applicable forms shall depend on the
acquisition cost (see process above):

Generate and print the barcode sticker,

with number of copies, as, follows:

Computer 3
Desktop

Split Type 2
Air
Condition
Unit

Partitions Depending on the

number of partitions
per property number

Blinds Depending on the

number of blinds per
property number

Other 1
property

419
1.5 Attach Barcode Stickers to the None 10 Minutes Property Staff
Property

The printed barcode stickers shall be

attached to the most visible and secured
area of the property before the issuance
of item(s) to the end user

1.6 Endorse Printed PAR/ICS to the None 5 Minutes Property Staff

End-user

The property officer shall prepare a

Memorandum to endorse the generated
PAR/ICS forms to the identified end user
for signature of the Head of the Property
Division/Section. The transaction should
be recorded by the incoming / outgoing
clerk in the logbook for “New Issuance”,
for monitoring purposes. Once signed,
the Memorandum together with the
printed PAR/ICS shall be transmitted to
the end user.
1.7 Issue Property to the End User None 1 Hour Property Staff

Upon receipt of the signed and approved

PAR/ICS, the concerned property officer
shall facilitate issuance of property to the
end user.

The property officer shall sign on the

“Issued by” portion in the PAR/ICS

1.8 Approve PAR/ICS None 5 Minutes Head of

Property Office
After issuance of the property, the
PAR/ICS will be forwarded to the
Property Division/Section Chief for
signature on the “Approved by” portion
in the PAR or ICS

1.9 Provide copy of PAR/ICS to the None 30 Minutes Property Staff

concerned offices

Provide one copy of PAR/ICS to the

end-user for their reference

Provide one copy to Procurement

Management Service/Procurement Unit
for attachment to the Disbursement
Voucher.

420
 For the transferred property from CO to
FO / FO to CO / FO to FO, provide one
copy of signed PAR/ICS with attached
original copy of PTR to Finance
Management Service / Division

1.10 Update PREMIS None 10 Minutes Property Staff

PREMIS shall be updated as to the

following information:
1. Date the PAR/ICS was returned
with signature of the End-User

2. Date of approval of PAR/ICS

TOTAL None 2 HOURS, 55 MINUTES

16. Physical Count of Property, Plant, and Equipment (PPE)

To ensure integrity of custodianship of properties of the Department, a physical count

of all properties of the Department shall be conducted, annually in case of PPEs.

Office/Division: Administrative Service – Property Supply and Asset Management

Division (AS-PSAMD)
Classification: Highly Technical Transaction
Type of Transaction: G2G – Government to Government
Who may avail: Department of Social Welfare and Development (DSWD) Officials and
Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Special Order 1. Property Supply and Asset Management
Division
CLIENT AGENCY ACTION FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1.Prepare Special The Inventory Committee in the None 3 Days Secretariat
Order Central Office (ICCO)/Inventory
Committee in the Field Office
(ICFO), shall plan the conduct of
Annual Physical Count of PPEs and
through its Secretariat, shall
prepare the inventory guidelines
and other needed documents

2.Prepare Once the Special Order is None 30 Minutes Secretariat

Notice of approved, Secretariat shall prepare
Meeting the Notice of Meeting for signature
of the ICCO/ICFO Chairperson. The

421
 agenda to be indicated in the Notice
shall be as follows:
1. Date/schedule of conduct of
Physical Count.
2. Crafting of inventory guidelines
3. Assignments/roles of ICCO/ICFO
members and other personnel
involved

Incoming/Outgoi
Once the Notice of Meeting is ng Clerk
signed, the incoming/outgoing clerk
shall route the same to all members
of the ICCO/ICFO for information.

ICCO/ICFO shall conduct meeting ICCO/ICFO

and finalize the activities for the
conduct of physical count

The required Minutes of the Meeting Secretariat

will be prepared by the Secretariat
3.Conduct of 1. The Secretariat shall gather the None 90 Minutes Secretariat
Meeting relevant documents as basis for the
conduct of inventory taking, as
provided in the Guidelines

2. The Secretariat shall also

prepare the following documents for
signature of the GASSG
Head/Regional Director:

a. Memorandum addressed to all

offices informing about the
schedule of inventory taking in
their stations
b. Letter / Memorandum to
Commission on Audit and
Internal Audit Service/
Management Audit Analyst to
request representatives who
will witness the conduct of
physical count

Route/Dissemin Once the documents are signed, None 5 Minutes Incoming/Outgoi

ate Information the incoming/outgoing clerk shall ng Clerk
to Concerned route the same to concerned offices
Offices for information.

422
Provide Prior to the actual conduct of the None 30 Minutes ICCO/ICFO
Instruction physical count, the ICCO/ICFO Chairperson
Chairperson shall provide specific Inventory Team
instructions to the Team for the
smooth conduct of physical count

Conduct the Using the barcode scanner, the None 2 Minutes per ICCO/ICFO
Physical Count Inventory Team shall check the Property Item Chairperson
property description vis-a-vis Inventory Team
reference documents on hand and
indicate present condition of Secretariat
equipment. Replace property
stickers/barcodes, if necessary
each member of the inventory team
shall forward the accomplished
inventory sheet to the Secretariat
for consolidation.

Prepare the After the conduct of physical count, None 4 Hours ICCO/ICFO
Inventory the secretariat shall prepare a
Findings/Report Memorandum to concerned offices Secretariat
to be signed by the ICCO/ICFO
Chairperson, to inform them of the Head of Office
result of the physical count in their
office. All discrepancies between
the physical count and records shall
be reported to Head of Office
concerned and reconcile
immediately.

The result must specify

ICCO/ICFO’s findings such as:
1. Properties that are located in the
station; and
2. Properties that are not located in
the station (discrepancies); in this
case, ICCO/ICFO shall schedule
the conduct of re-
inventory/revalidation

Forward signed Once the Report/Findings are None 5 Minutes Incoming/Outgoi

Inventory signed, the incoming/outgoing clerk ng Clerk
Report/ Findings shall route/forward the same to
concerned office/s

Conduct Re- This activity will address the None 2 Hours Inventory Team
Inventory/Revali result/findings of discrepancies
dation during the conduct of physical count
of properties

423
Conduct Upon completion of the conduct of None 5 Days ICCO/ICFO
Reconciliation of physical count, ICCO/ICFO shall
Property conduct reconciliation of property Secretariat
Records and and accounting records and shall
Books of address discrepancies, in
Accounts accordance with the guidelines.

As a result of this activity, data

reconciliation report shall be
prepared to serve as reference in
the preparation of RPCPPE
Endorse the Upon completion of the physical None 4 Hours Secretariat
RPCPPE for count, the ICCO/ICFO, through the
Approval Secretariat shall prepare the Report
on Physical Count of Property, Plant
and Equipment (RPCPPE).

All ICCO/ICFO members shall

review and affix their signature in
RPCPPE.

Prepare Endorse the signed RPCPPE to the None 30 Minutes Director of

RPCPPE Administrative Service Director and Administrative
Assistant Secretary for Service/GASSD
Administration (Central Office)/ Chief
Chief of Administrative Division and
Assistant Regional Director for Assistant
Administration (Field Office), as Secretary for
recommending authority. Administration/
Assistant RD for
Once signed, the RPCPPE shall be Administration
forwarded to the Undersecretary of
GASSG/Regional Director, for GASSG
approval. Undersecretary/
Regional
Director
Incoming/Outgoi
ng Clerk
Submit/ The duly signed and approved None 15 Minutes Secretariat
Transmit the RPCPPE will be submitted to COA
Approved on or before January 31 of the year, Incoming/Outgoi
RPCPPE to copy furnished the Internal Audit ng Clerk
COA and IAS Service/Management Audi t Analyst
and Accounting Division/Section.

File Copy of The receiving copy of the RPCPPE None 5 Minutes Secretariat
RPCPPE will be kept and filed by the
Secretariat for reference.

TOTAL NONE 9 DAYS 12 HOURS AND 32

MINUTES
15. Competitive Bidding / Public Bidding

424
 Procurement of Goods, Non-consulting and Consulting Services and contracting of
Infrastructure Projects based on the requirement needed by the agency to be procured using
Competitive Bidding as the primary mode of government procurement under Republic Act
9184 or the Government Procurement Reform Act (GPRA).

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Type of Transaction: Government-to-Government (G2G) / Government to Business (G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
All PR must be submitted in three (3) copies signed by the End-user Unit (OBSUs) submit to BAC
Head of the OBS and approved by the Authorized Secretariat located at the 2nd Floor, Mahusay
Representative of the Head of the Procuring Entity (HOPE), Building, DSWD Central Office
indicating complete technical specifications / terms of
reference of the item/services requested, and with a
certified true copy of approved PPMP and Project
Proposal / Terms of Reference, if necessary.
Mandatory Services:
1. Security and Janitorial Services: Must be attached to the Purchase Request
1.1. Terms of Reference (TOR)
Vehicle:
1. Authority to Purchase Motor Vehicle,
2. SARO and NCA, DBM
3. Technical Assistance on the specifications of the DBM
vehicle AS-GSD
4. Result of Market Research/Scanning;
5. Breakdown of the Approved Budget for the Contract OBS
(Pursuant to COA Checklist Circular No. 2012-001);
Infrastructure Projects - Construction of Building:
1. Program of Works and other necessary documents; BGMD

I.T. Equipment and Software:

1. ISSP DICT
2. SARO and NCA, DBM
3. Technical Assistance on the specifications of the items / ICTMS
TOR
4. Market Research/Scanning; and OBS
5. Breakdown of the Approved Budget for the Contract
(Pursuant to COA Checklist Circular No. 2012-001)
Consulting Services:
1.Approved Project Proposal,
2.Approved TOR indicating Scope of Work,
Delivery and Payment Schedule, required
qualification and evaluation criteria and passing rate
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME
BE PAID RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat receives and
PMS Receiving checks the PR (as to authority of None

425
Officer located at signatory and completeness of One (1) PMS - PPMD
PMS – BAC attachments); attaches PR Tracking Slip, working day and PMS - BAC
Secretariat and endorses to BAC-Secretariat staff for Secretariat
encoding to the Procurement Monitoring
Tool (PMT).

Once encoded in the PMR; endorses to

the BAC Secretariat staff for checking as
to inclusion in the APP / PPMP.

BAC Secretariat in-charge checks the

inclusion in the APP and forward to
PPMD-RU.

PPMD-RU forward to PPMD-Chief who

shall assign the PR to the concerned
Procurement Officer.
Three (3)
Procurement Officer in Charge, reviews working days
the PR as to completeness of the
supporting documents, technical
specifications, ABC and availability in the
market.

If found in order (If not in order prepare

PR – Action Slip to return to End-User to
be signed by the PPMD Chief), initial
under the name of the PPMD-Chief,
endorse to PPMD-RU.

PPMD Chief signs / approves the PR and

forward to PPMD-RU. PPMD-RU updates
the PMR, log and endorse to Budget
Division.

(Once PR is received by PPMD from

Budget Division) None one (1) PMS- PPMD
working day
PPMD-RU updates, log and endorse to
Procurement Officer in-charge.
Procurement Officer drafts the Bidding
Documents (BD) and ensure that the
requirements indicated in the PR and its
supporting documents (ToR / TA / Project
Proposal) are incorporated therein.
Prepares the endorsement memorandum
to BAC for signature of PPMD Chief and
sends the electronic copy to the BAC
Secretariat e-mail. Forwards to PPMD-
RU to update PMR and endorse to BAC
Secretariat
Attendance to the Conduct of Pre-Procurement Conference
Pre-procurement The BAC shall conduct Pre-procurement None Within two (2) PMS - BAC
Conference conference for projects costing 2 million & working days Secretariat
up for goods and services; PHP
1,000,000.00 and above for consulting
services; PHP5,000,000.00 and above for
infrastructure projects to determine the

426
 readiness of the project for procurement
process.

1.1. Check the completeness of the

document being endorsed.

1.2. Review the PR and its supporting

documents (correctness).

1.3. Review the Bidding Document

(BD). Ensure that the requirement
indicated in the PR and its
supporting documents are
consistent with what is written in the
BD.

1.4. Prepare the necessary documents

for the conduct of pre-procurement
conference.

1.5. Prepare the Notice for the conduct

of Pre-Procurement Conference (to
be signed by the BAC Chairperson)
and invite the following: BAC
Members including the Provisional
Member; Representative from the
end-user; PMS OIC-Director;
Procurement Officer-in-Charge
(from PPMD and CMD); and Head
of Requesting Office (HOBS).

1.6. Actual conduct of Pre-Procurement

conference. BAC Secretariat
moderates the conduct of the Pre-
Procurement Conference,
documents and prepares the
Minutes of the Meeting, and
facilitate the routing for signature of
all the parties concerned.
Prospective Posting of Procurement Opportunities
bidder/supplier, None Eight (8) PMS BAC
contractor/ 1.1 Update the content of the BD based calendar days Secretariat
consultant and on the agreements during the Pre-
service provider may Procurement Conference
check all DSWD
procurement 1.2 Input the dates of procurement
opportunities at activities such as: Conduct of Pre-
PhilGEPS, DSWD Bid Conference and Opening of
Website and DSWD Bids, Cost of the BD and where to
Bulletin Board secure said document, and the
(conspicuous place) exact time and venue of all the BAC
Activities indicated in the Invitation
to Bid (ITB) which is part of the BD.

1.3 Forward the ITB to the BAC

Chairperson for his/her signature.

1.4 Scan the signed ITB.

427
 1.5 Post the soft copy of the BD
including the signed ITB to
PhilGEPS and DSWD website.
While a certified copy of the ITB will
be posted at DSWD designated
BAC Bulletin Board (conspicuous
place).

1.6 Issuance of posted soft copy of ITB

/ Bidding documents to PPMD
Procurement Officer to invite
prospective Suppliers / Service
Providers.
Bring a copy of the Sale of Bidding Document Cost of Within the PMS – BAC
ITB to the bidding posting period Secretariat
Accounting Division Check the Official Receipt (OR) issued by document indicated
at 2nd floor of the DSWD - Cash Division to the depends on above
Matapat Building for prospective bidder/supplier, contractor/ the
the Issuance of consultant/service provider for the sale of Approved
Order of Payment; the bidding documents and ensure that the Budget for
then proceed to amount in the receipt is the appropriate the Contract
Cash Division cost of the BD. (ABC) of the
(located in same procurement
floor near at hand.
Accounting Division)
to present the Order
of Payment which is
a requirement prior
to payment of the
cost of bidding
document; after
receipt of the Official
Receipt, will proceed
to the Procurement
Management
Service, Ground
floor, Matapat
Building to claim the
paid Bidding
Document.
Sending of Invitation to Observers None One (1) PMS – BAC
working day Secretariat
a. Prepare the Notice of BAC Activities
and send to observers five (5)
calendar days before the actual
activity to be signed by BAC
Chairperson.

b. Forward the Notice to the BAC

Chairperson for his/her signature.

c. Send thru electronic mail (email) an

advance copy of the Notice to the
Observers.

d. Prepare Records Transmittal Sheet

for the Records and Archives
Management Division (RAMD)

428
Review the Bidding Conduct of Pre-Bid Conference None One (1) PMS – BAC
Documents which working day Secretariat
can be downloaded (must be 12
from the PhilGEPS Actual conduct of Pre-Bid Conference. calendar days
or DSWD Website BAC Secretariat moderates the conduct before the
for free; of the Pre-Bid Conference. deadline of
submission
Attendance to the Pre-Bid Conference may be done thru and receipt of
Pre-Bid Conference Video Conferencing. bids)
to raise questions/
clarifications which Note: All clarifications issues and
they would like to be concerns raised will be responded by the
considered and be BAC (BAC Secretariat) through a
documented through Supplemental/Bid Bulletin to be
issuance of disseminated to all prospective
Supplemental bidder/supplier, contractor/ consultant,
Bulletin. service provider who purchased the BD.

Pre-Bid
Conference will
be conducted to
give chance for
the suppliers to
clarify the terms
of reference and
propose
amendments.

Pre-Bid Conference
may not be
conducted if the
Approved Budget for
the Project (ABC) is
below PHP
1,000,000.00.
At least
Secure a copy of the Posting of Supplemental Bid Bulletin None seven (7) PMS – BAC
posted calendar Secretariat
Supplemental Bid All clarifications and amendments made days before
Bulletin which shall during the Pre-Bid Conference must be
the
be included in the contained in a Supplemental Bid which
submission of Bid must be posted on PhilGEPS website at deadline of
Proposal least seven (7) days before the opening of submission
bids and receipt
of bids

Submit Bid Proposal Conduct of the Opening of Bids None One (1) PMS – BAC
not later than the set working day Secretariat
deadline of On the day of the Bid Opening/
submission to the
Eligibility Screening, the BAC
venue indicated in
the ITB or members will evaluate the
Supplemental Bid submitted bid documents based on
Bulletin; the pass/fail criteria.

May attend the Only the financial bid of bidders

conduct of the who passed the Eligibility
Opening of Bids Screening will be opened.

429
 The Result of the Eligibility
Screening shall be recorded in the
Abstract of Bids and signed by the
BAC.

Conduct of Bid Evaluation None Seven (7) PMS – BAC

calendar days Secretariat
The BAC shall evaluate all bids on an
equal footing to ensure fair and
competitive bid comparison. For this
purpose, all bidders shall be required to
include the cost of all taxes, such as, but
not limited to, value added tax
(VAT), income tax, local taxes, and other
fiscal levies and duties which shall be
itemized in the bid form and reflected in
the detailed estimates. Such bids,
including said taxes, shall be the basis for
bid evaluation and comparison.

Creation of Technical Working Group None One (1) PMS – BAC

(TWG), if necessary calendar day Secretariat

Conduct of Post Qualification None Twelve (12) PMS – BAC

calendar days Secretariat
The Lowest Calculated Bid (LCB) / from the
Highest Rated Bid (HRB) shall undergo determination
post-qualification in order of the Lowest
to determine whether the bidder Calculated Bid
concerned complies with and is / Highest
responsive to all the Rated Bid
requirements and conditions as specified
in the Bidding Documents. The post-
qualification shall verify, validate, and
ascertain all statements made and
documents submitted by the bidder with
the LCB / HRB, using non-discretionary
criteria, as stated in the Bidding
Documents.

Awarded Lowest Signing of BAC Resolution and Issuance None Three (3) PMS – BAC
Calculated and / Signing of Notice of Award (NOA) working days Secretariat
Responsive Bidder
(LCRB) / Highest 1.1 The BAC shall recommend to the
Rated and HoPE the award of contract to the
Responsive Bidder bidder with the LCRB, HRRB, SCRB,
(HRRB) to or SRRB after the post-qualification
acknowledge receipt process has been completed thru a
of the NOA. BAC Resolution.

Payment of 1.2 Once the Bids and Awards

Performance Committee Resolution was duly
Security based on signed by BAC Members and the
the awarded cost Head of the Procuring Entity
(HOPE), the preparation of the

430
within ten (10) days Notice of Award (NOA) will
upon receipt of NOA commence.

1.3 Send a copy of the NOA to the

awarded LCRB/SCRB through
electronic mail (email) and request
them to acknowledge receipt.

Once acknowledged, awarded LCRB is

advised to prepare the necessary None
performance bond within ten (10)
calendar days to be submitted to PMS. one (1) PMS – BAC
working day Secretariat
Note: Awarded LCRB / HRRB will / PMS - CMD
personally appear at the PMS – BAC
Secretariat office to sign the original copy
of the Notice of Award and submit the
Performance Bond.

PMS-PPMD / PMS-CMD to draft the None two (2) PMS – PPMD /

contract for the procurement at hand. working days PMS-CMD
Ensure that draft contract was subjected
to Legal Review by DSWD Legal Service.

(Once Legal Review is received by PPMD None one (1) PMS – PPMD /
from Legal Service (LS)) working day PMS-CMD

Revise and Finalize the draft contract

according to legal review of LS and
package four (4) copies. Prepare the
Commission on Audit Checklist.

Expedite signing of contract by End- None three (3) PMS-CMD

User/OBSU’s HOPE; Coordinate with working days
FMS Budget Division and Accounting
Division for immediate funding and
creation of OBRS;

Receive signed copy of the contract for

endorsement to Supplier/Service
Provider

Sign four (4) copies Receive funded contract within period for None one (1) PMS-CMD
of the contract, have perfecting contract for signing and working day
it notarized, and notarization by Supplier/Service Provider
return to PMS-CMD

Sign the contract Receive duly signed and notarized None Within 10 PMS-CMD
prior to Notarization contract from Supplier/Service Provider calendar days
for preparation of NTP from the
receipt of NOA

Post the required Ensure Supplier/Service Provider has The one (1) PMS-CMD
Performance posted the required Performance Security performance working day
Security to be indicated in the NTP security
shall be in
an amount
not less

431
 than the
required
percentage
of the total
contract
price in
accordance
with the
schedule
provided in
the R.A.
9184.

Receive copy of the Issue the Notice to Proceed and provide None Within 7 PMS-CMD
contract and NTP copy of the contract to Supplier/Service calendar days
Provider from the
approval of
the contract by
the HOPE
Posting of Contract and NTP on None one (1) PMS - BAC
PhilGEPS and DSWD website working day Secretariat

Provide copy of the contract and NTP to None one (1) PMS-CMD
the COA working day

Inform Procurement Coordinate with PSAMD or NRLMB, and one (1) PMS-CMD
Officer of exact date Inspection Committee about schedule of working day
None
of delivery as delivery and ensure available warehouse
provided in the space
contract

Deliver the goods at Receive the goods at the designated one (1) PMS-CMD /
the location indicated delivery site per contract (Reject obvious None working day PSAMD
in the contract defective items and request for immediate
replacement)

Prepare Request for Inspection of the one (1) PMS-CMD

delivered goods then Endorse to PSAMD None working day
for preparation of necessary PAR/ICS or
PTR, if applicable

Submit Letter- Endorse Supplier’s Letter-Request to the one (1) PMS-CMD

Request for possible End-User/OBSU for approval and waiving working day End-User/OBSU
Delivery Extension, of liquidated damages for possible delay
Substitution of Item, None
or cancellation of
contract, if
necessary.

After Final Receive Letter-Request from None Fifteen (15) PMS-CMD

Acceptance by End- supplier/service provider claiming refund working days. FMS
User, of their posted Performance security and
supplier/service facilitate with FMS
provider may already
claim refund of
Performance

432
security via formal
request

None
Submit Sales Receive Sales Invoice, Billing/Statement one (1) PMS-CMD
Invoice, Billing of Account working day
Statement or
Statement of
Accounts

None
Preparation and Check and consolidate all necessary Fifteen (15) to PMS-CMD /FMS
Signing of supporting documents for attachment to Thirty (30)
Disbursement the Disbursement Voucher and working days
Vouchers forwarding Bank information of the payee
to the FMS – Cash Division

16. Procurement under Small Value Procurement

Procurement of Goods, Infrastructure Projects or Consulting Services based on the
requirement needed by the agency to be procured using Negotiated Procurement - Small
Value Procurement under Section 53.9 of the 2016 Revised IRR of R.A. 9184 as mode of
procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Type of Transaction: Government-to-Government (G2G) / Government to Business (G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted in End-user Unit (OBSUs) submit to BAC
three (3) copies signed by the Head of the OBS indicating complete Secretariat located at the 2nd Floor, Mahusay
technical specifications of the goods and services requested with a Building, DSWD Central Office
certified true copy of approved PPMP and other supporting
documents per request as follows:

● Approved Terms of Reference

● TA Report (BGMD/ICTMS/SMS)

Applicability:

● Goods
● Infrastructure Projects
● Consulting Services

Conditions for Small Value Procurement:

433
Procurement of goods not covered by Shopping under Sec. 52,
infrastructure projects and consulting services not exceeding the
threshold.

The BAC shall prepare and send the RFQs/RFPs to at least three (3)
suppliers, contractors or consultants of known qualifications
● Receipt of at least one (1) quotation/proposal is sufficient to
proceed with the evaluation thereof
● Threshold for SVP is not exceeding PhP 1,000,000.00
● Posting of RFQs/RFPs in the PhilGEPS website, PE’s website,
if available, and at any conspicuous place is required if the ABC
of the procurement project is more than PhP50,000.00.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BAC Sec) receives, Not Three (3) End-user Unit/s
PMS Receiving records the approved Purchase Request (PR) applicable calendar (OBSUs), PMS-
Officer located at with proper signatories – in consonance with the days BAC-
PMS – BAC existing guidelines – and with complete Secretariat,
Secretariat supporting documents, and for encoding in the PMS-PPMD
Procurement Monitoring Tool (PMT).

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to the

PPMD-Chief who will then assign a Procurement
Officer to handle the project, and then reverts to
PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the technical
specifications, which must be according to the
approved project proposal/ approved Terms of
Reference (TOR) / Technical Assistance.

If found in order, the Procurement Officer affixes

his/her initial and endorse the documents back to
the PPMD receiving officer. Otherwise, the former
shall prepare PR-Action Slip addressed to the
End-User Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and compliance.

The PPMD-Chief approves and signs the PR, and

forwards to the PPMD- receiving officer. The
PPMD receiving officer updates PMT, records
and endorses to the PPMD Procurement Officer.

434
Approved PR received Not One (1) PMS-PPMD
applicable calendar day
The PPMD receiving officer updates, logs and
endorses to the PPMD Procurement Officer and
shall then prepares the Request for Quotation
(RFQ)/Request for Proposal (RFP) and ensures
that the specific requirements indicated in the
approved PR are consistent with the approved
TOR and/or supporting documents. He/She then
endorses the relevant supporting documents to
the PPMD receiving officer for approval and
signature of the PPMD-Chief. Once approved
and signed, the PPMD receiving officer updates
the PMT, and endorse to the PPMD Procurement
Officer to facilitate procurement process.

After the PR was reviewed and determined that

the documents submitted are complete, the
PPMD Procurement Officer, thereafter, endorses
to the BAC, through its Secretariat, a transmittal
memorandum requesting for BAC to proceed with
the posting at the PhilGEPS, DSWD Website and
conspicuous places within the premises of the
DSWD-CO for those projects/activities with an
Approved Budget for the Contract (ABC) above
Fifty Thousand Pesos (PhP 50,000.00) but not
more than One Million Pesos (PhP1M) and/or for
the BAC to proceed with evaluation for the
procurement transactions with and ABC below
Fifty Thousand Pesos (PhP 50,000.00).

Posting at PhilGEPS and DSWD Website and Not Three (3) BAC
Preparation of BAC Resolution and Issuance applicable calendar Secretariat,
of Notice of Award (NOA) days End-user
Unit/TWG
Procurement Request which requires posting
shall be posted at the PhilGEPS, DSWD website
and at the conspicuous places and the RFQ/RFP
shall then endorse to PMS-PPMD to secure a
quotation within three (3) to seven (7) calendar
days or “on or before” the scheduled date of the
deadline for submission and receipt of
quotations/proposals.

Upon receipt of the price quotations/ proposals,

BAC Sec Procurement Officer shall conduct
evaluation, reviews and verifies the veracity and
completeness of the documents to ensure that
the supplier is technically, legally and financially
capable to deliver the goods and in accordance
with the provision of R.A. No. 9184 and its 2016
IRR.

However, if the BAC Secretariat Procurement

Officer could not proceed to evaluate the
submitted price quoatations/ proposals BAC
Secretariat Procurement shall then proceed the
creation of Technical Working Group (TWG) from
the pool of technical experts of the DSWD-CO

435
 who will examine and evaluate the submitted
documents, and determine their compliance to
the minimum technical specifications set by the
end-user unit/s (OBSUs), and recommend to the
BAC their findings.

Preparation of Abstract of Quotation/ BAC Not Seven (7) BAC

Resolution and Issuance of Notice of Award applicable calendar Secretariat,
(NOA) days Consultant,
End-user Unit
The BAC Secretariat Procurement Officer shall
then prepare the BAC Resolution recommending
adoption of the Negotiated Procurement - Small
Value Procurement modality and award of
contract to the supplier/ service provider/
contractor and consultant with Lowest Calculated
and Responsive Quotation/ Highest Rated
Responsive Bidder. Likewise, the Notice of
Award (NOA) is also prepared in cases of
infrastructure projects/ consulting services. The
BAC Resolution and the NOA shall be endorsed
to the Head of the BAC Secretariat for final review
and comments, prior to its routing for approval
and signature of the members of the BAC, and
eventually approval of the Head of the Procuring
Entity (HoPE).

Upon receipt of the duly signed NOA, the BAC

Sec Procurement Officer serves it at once to the
awarded supplier, service provider, contractor
and consultant. The BAC Secretariat
Procurement Officer shall then endorse the
approved BAC Resolution (CTC) with complete
supporting documents to BAC receiving officer for
the updating of PMT and afterwards endorse to
PMS-CMD for preparation of Purchase Order
(PO)/ Contract.

Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and have Concerned for preparation Obligation Applicabl working days End-user Unit
the PO signed Request and Status (ORS) e
by the HoPE
The PMS-CMD prepares and facilitate the
issuance PO/ Contract.

Upon receipt of the complete documents, e.g.

certified true copies of the BAC Resolution, PR,
and other relevant documents from BAC
Secretariat, the CMD receiving officer updates
the PMT and hand it over to the CMD
Procurement Officer upon coordination with the
CMD Chief to review, prepare executive
summary, and endorse to the end-user
concerned the entire document for preparation
and signing of Obligation Request and Status
(ORS).

436
 Receipt of the funded PO/Contract Not Three (3) PMS-CMD,
Applicabl working days Supplier/
Upon receipt of the duly funded PO/Contract, the e Consultant
CMD Procurement Officer shall facilitate the
signing of PO/Contract, notifies and serves
immediately to the supplier, or contractor.

Supply and Delivery of Goods Not Three (3) PMS-CMD, AS-

Applicabl working days PSAMD
For the delivery of goods, the CMD Procurement e
Officer must coordinate with AS-PSAMD on the
receiving of the stocks/goods, ensure availability
of warehouse space, and prepare the Request for
Inspection (RFI) addressed to the Inspection
Committee.

The Inspection Committee shall inspect and

examine compliance to the technical specification
the delivered goods according to the technical
specifications stipulated in the PO/Contract, and
submit Inspection Report to the CMD, which shall
be the basis for preparation of Disbursement
Voucher (DV) for processing of payment.

Contract Implementation - Not As indicated End-user Unit

Submit Sales Applicabl in the
Invoice, Billing End-User Unit/s (OBSUs) shall monitor the e approved
Statement or implementation of the project. The issuance of TOR
Statement of certification of services rendered shall be issued
Accounts by the end-user unit (OBSUs) in accordance with
the approved TOR in reference with the schedule
of payment which shall be basis for preparation
of Disbursement Voucher (DV) for processing of
payment.

Preparation of Disbursement Voucher (DV) Not Three (3) PMS-CMD,

Preparation and for Payment Applicabl working days FMS
Signing of e
Disbursement Upon receipt of the Inspection Report, Sales
Vouchers Invoice, Billing/Statement of Account, and other
supporting documents, the CMD Procurement
Officer shall prepare the DV.

The DV along with the supporting attachment

shall be forwarded to the CMD receiving officer
for updating of the PMT. It shall then endorse to
the end-user unit/ (OBSUs) concerned for
signature of the Head of OBS, Cluster Head
concerned for processing and facilitation of
payment to the supplier/consultant.

17. Procurement under Lease of Real Property and Venue

437
 Service Information: of Goods or Services based on the requirement needed by the
agency to be procured using Lease of Real Property and Venue under Section 53.10 of the
2016 Revised IRR of R.A. 9184 as mode of procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Government-to-Government (G2G) / Government to Business
Type of Transaction:
(G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted End-user Unit (OBSUs) submit to BAC
in three (3) copies signed by the Head of the OBS indicating Secretariat located at the 2nd Floor, Mahusay
complete technical specifications of the goods and services Building, DSWD Central Office
requested with a certified true copy of approved PPMP and
other supporting documents per request as follows:

 Approved Project Proposal

 Evaluation Criteria/Rating Factor
 Justification on the proposed venue/location
 Certification that DSWD facilities are not available

Applicability:

 Procurement covering lease of real property and venue of

official use.
 It is preferred that government agencies lease publicly-
owned real property or venue from other government
agencies.
 It is preferred that government agencies lease publicly-
owned real property or venue from other government
agencies.
 In the event that the PE would resort to privately-owned
real property or venue, the End-User unit shall justify
that the same is more efficient and economical to the
government.

Conditions for Lease of Real Property and Venue:

 The End-User shall prepare a Cost-Benefit Analysis

indicating leasing privately-owned real property or venue
is more efficient and economical
 The ABC shall be set using the mid point of the range
obtained from the results of the market analysis on the
prevailing lease rates.
 Rental rates should also be within the prevailing
market rates
 Technical Specifications shall be prepared taking into
consideration the Rating Factors under Appendix B of
2016 Revised IRR of RA 9184.
 The PMS-PPMD shall invite at least three (3)
prospective lessors/venues within the vicinity of the

438
 selected location to submit sealed price quotations for
real-property and open price quotations for venue.
 Receipt of at least one (1) quotation is sufficient to
proceed with the evaluation.
 Lease contracts amounting to more than
PhP50,000.00 shall be posted in the PhilGEPS
website.

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS TIME
STEPS BE PAID RESPONSIBLE
Submit the PR The PMS-BAC Secretariat (BAC Sec) Not Three (3) End-User Unit/s
to PMS receives, records the approved Purchase applicable calendar (OBSUs), PMS-
Receiving Request (PR) with proper signatories – in days BAC-
Officer located consonance with the existing guidelines – and Secretariat,
at PMS – BAC with complete supporting documents, and for PMS-PPMD
Secretariat encoding in the Procurement Monitoring Tool
(PMT).

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to

the PPMD-Chief who will then assign a
Procurement Officer to handle the project, and
then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the
technical specifications, which must be
according to the approved project proposal/
approved Project Proposal.

If found in order, the Procurement Officer

affixes his/her initial and endorse the
documents back to the PPMD receiving
officer. Otherwise, the former shall prepare
PR-Action Slip addressed to the End-User
Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and
compliance.

The PPMD-Chief approves and signs the PR,

and forwards to the PPMD receiving officer.
The PPMD receiving officer updates PMT,
records and endorses to the PPMD
Procurement Officer.

Approved PR received Not Three (3) PMS-PPMD,

applicable calendar BAC
The PPMD receiving officer updates, records days Secretariat/
and endorses to the PPMD Procurement TWG
Officer who shall then prepares the Request
for Quotation (RFQ)/ Request for Proposal
(RFP) and ensures that the specific
requirements indicated in the approved PR
are consistent with the approved TOR and/or

439
supporting documents. He/She then endorses
the RFQ/ RFP and other relevant supporting
documents to the PPMD receiving officer for
approval and signature of the PPMD-Chief.
Once approved and signed, the PPMD
receiving officer updates the PMT, and
endorse to the PPMD Procurement Officer to
facilitate the procurement process.

The PPMD Procurement Officer prepares the

RFQ/ RFP and requests the prospective
suppliers, service providers, contractors and
consultant, to submit price quotation/ proposal
that is responsive to the minimum technical
specifications set by the end-user unit/s
(OBSUs).

The PPMD Procurement Officer, thereafter,

endorses to the BAC, through its Secretariat,
a transmittal memorandum requesting for
BAC Resolution recommending the adoption
of Lease of Venue and award of contract to
the legally, technically and financially capable
supplier, service provider or contractor.

Upon receipt of the price quotations/

proposals, BAC Sec Procurement Officer shall
then proceed the creation of Technical
Working Group (TWG) from the pool of
technical experts of the DSWD-CO who will
examine and evaluate the submitted
documents, and determine their compliance to
the minimum technical specifications set by
the end-user unit/s (OBSUs), and recommend
to the BAC their findings.

Preparation of BAC Resolution and Not Ten (10) PMS-PPMD,

Issuance of Notice of Award (NOA) applicable calendar BAC
days Secretariat,
The BAC Sec Procurement Officer then End-user Unit
prepares the BAC Resolution recommending
adoption of the Negotiated Procurement –
Lease of Venue modality and award of
contract to the service provider with the
Lowest Calculated and Responsive
Quotation. The BAC Resolution and the NOA
shall be endorsed to the Head of the BAC
Secretariat for final review and comments,
prior to its routing for approval and signature
of the members of the BAC, and eventually
approval of the Head of the Procuring Entity
(HoPE).

Upon receipt of the duly signed NOA, the BAC

Sec Procurement Officer serves it at once to
the awarded supplier or contractor. The
BACSec-in-Charge shall then endorse the
approved BAC Resolution (CTC) with
complete supporting documents to BAC Sec

440
 receiving officer for the updating of PMT and
afterwards endorse to PMS-CMD for
preparation of Purchase Order (PO)/ Contract.

Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and Concerned for preparation Obligation Applicabl working days End-user Unit
have the PO Request and Status (ORS) e
signed by the
HoPE The PMS-CMD prepares and facilitate the
issuance PO/ Contract.

Upon receipt of the complete documents, e.g.

certified true copies of the BAC Resolution,
PR, and other relevant documents from BAC
Secretariat, the CMD receiving officer updates
the PMT and hand it over to the CMD
Procurement Officer upon coordination with
the CMD Chief to review, prepare executive
summary, and endorse to the end-user
concerned the entire document for
preparation and signing of Obligation Request
and Status (ORS).

Receipt of the funded PO/Contract Not Three (3) PMS-CMD,

Applicabl working days Supplier
Upon receipt of the duly funded PO/Contract, e
the CMD Procurement Officer shall facilitate
the signing of PO/Contract, notifies and
serves immediately to the supplier, or
contractor.

Contract Implementation Not Three (3) PMS-CMD, AS-

Submit Sales Applicabl working days PSAMD
Invoice, Billing End-User Unit/s (OBSUs) shall monitor the e
Statement or implementation of the project. The issuance of
Statement of certification of services rendered shall be
Accounts issued by the end-user unit (OBSUs) which
shall be basis for preparation of Disbursement
Voucher (DV) for processing of payment.

Preparation of Disbursement Voucher (DV) Not Three (3) PMS-CMD,

Preparation for Payment Applicabl working days FMS
and Signing of e
Disbursement Upon receipt of the Inspection Report, Sales
Vouchers Invoice, Billing/Statement of Account, and
other supporting documents, the CMD
Procurement Officer shall prepare the DV.

The DV along with the supporting attachment

shall be forwarded to the CMD receiving
officer for updating of the PMT. It shall then
endorse to the end-user unit/ (OBSUs)
concerned for signature of the Head of OBS,
Cluster Head concerned for processing and
facilitation of payment to the supplier.

441
18. Procurement under Shopping under Section 52.1 (B)
Procurement of Goods based on the requirement needed by the agency to be procured
using Shopping under Section 52 of the 2016 Revised IRR of R.A. 9184 as mode of
procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Government-to-Government (G2G) / Government to Business
Type of Transaction:
(G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted End-user Unit (OBSUs) submit to BAC
in three (3) copies signed by the Head of the OBS indicating Secretariat located at the 2nd Floor, Mahusay
complete technical specifications of the goods and services Building, DSWD Central Office
requested with a certified true copy of approved PPMP and
other supporting documents per request as follows:
 Approved Terms of Reference
 TA Report (BGMD/ICTMS/SMS)

Applicability:
 Goods
 Infrastructure Projects

Shopping:

It is a method where the procuring entity simply requests for the

submission of price quotations for readily available off-the-shelf
goods or ordinary/regular equipment to be procured directly
from suppliers of known qualifications.

 The phrase “ordinary or regular office supplies” are those

supplies, commodities, or materials which are necessary
in the transaction of official business, and consumed in the
day-to-day operations. This will not include services such
as repair and maintenance of equipment and furniture, as
well as trucking, hauling and related or analogous
services.

Conditions for Shopping under Section 52.1 (a):

 There is an unforeseen contingency requiring immediate
purchase
 Amount does not exceed the threshold
 The RFQ may be sent directly to the supplier of known
technical, legal and financial qualifications. Sending of one
(1) RFQ will suffice.
 Posting of the RFQ may be dispensed with

Conditions for Shopping under Section 52.1 (b):

 Procurement of ordinary or regular office supplies and
equipment not available in PS-DBM

442
  The BAC shall send the RFQs to at least three (3)
suppliers of known qualifications, and at least three (3)
price quotations must be obtained.

 The deadline for submission may be extended thrice, if

none or less than the required number of quotations are
received.
 In case no supplier responded after the third extension, the
BAC shall conduct a mandatory review in accordance with
Section IV (K) of Annex H.
 Threshold for unforeseen contingencies [Sec. 52.1(a) PhP
200,00.00
 Threshold for unforeseen contingencies [Sec. 52.1(a) PhP
1,000,000.00

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
Submit the The PMS-BAC Secretariat (BAC Sec) receives, Not Three (3) End-user Unit/s
PR to PMS records the approved Purchase Request (PR) applicable calendar (OBSUs), PMS-
Receiving with proper signatories – in consonance with the days BAC-
Officer existing guidelines – and with complete Secretariat,
located at supporting documents, and for encoding in the PMS-PPMD
PMS – BAC Procurement Monitoring Tool (PMT).
Secretariat
BAC Secretariat checks the inclusion of the
procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to the

PPMD-Chief who will then assign a
Procurement Officer to handle the project, and
then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the
technical specifications, which must be
according to the approved project proposal/
approved Terms of Reference (TOR) /
Technical Assistance.

If found in order, the Procurement Officer affixes

his/her initial and endorse the documents back
to the PPMD receiving officer. Otherwise, the
former shall prepare PR-Action Slip addressed
to the End-User Unit (OBSUs) concerned,
signed by the PPMD-Chief, for further action
and compliance.

The PPMD-Chief approves and signs the PR,

and forwards to the PPMD- receiving officer.
The PPMD receiving officer updates PMT,
records and endorses to the PPMD
Procurement Officer.

443
Approved PR received Not One (1) PMS-PPMD
applicable calendar
The PPMD receiving officer updates, logs and day
endorses to the PPMD Procurement Officer and
shall then prepares the Request for Quotation
(RFQ) and ensures that the specific
requirements indicated in the approved PR are
consistent with the approved TOR and/or
supporting documents. He/She then endorses
the relevant supporting documents to the PPMD
receiving officer for approval and signature of
the PPMD-Chief. Once approved and signed,
the PPMD receiving officer updates the PMT,
and endorse to the PPMD Procurement Officer
to facilitate procurement process.

After the PR was reviewed and determined that

the documents submitted are complete, the
PPMD Procurement Officer, thereafter,
endorses to the BAC, through its Secretariat, a
transmittal memorandum requesting for BAC to
proceed with the posting at the PhilGEPS,
DSWD Website and conspicuous places within
the premises of the DSWD-CO for those
projects/activities with an Approved Budget for
the Contract (ABC) above Fifty Thousand
Pesos (PhP 50,000.00) but not more than One
Million Pesos (PhP1M) and/or for the BAC to
proceed with evaluation for the procurement
transactions with and ABC below Fifty
Thousand Pesos (PhP 50,000.00).

Posting at PhilGEPS and DSWD Website Not Three (3) BAC

applicable calendar Secretariat,
Procurement Request which requires posting days End-user
shall be posted at the PhilGEPS, DSWD Unit/TWG
website and at the conspicuous places and the
RFQ shall then endorse to PMS-PPMD to
secure a quotation within three (3) to seven (7)
calendar days or “on or before” the scheduled
date of the deadline for submission and receipt
of quotations/proposals.

Upon receipt of the price quotations, BAC Sec

Procurement Officer shall conduct evaluation,
reviews and verifies the veracity and
completeness of the documents to ensure that
the supplier is technically, legally and financially
capable to deliver the goods and in accordance
with the provision of R.A. No. 9184 and its 2016
IRR.

However, if the BAC Secretariat Procurement

Officer could not proceed to evaluate the
submitted price quotations BAC Secretariat
Procurement shall then proceed the creation of
Technical Working Group (TWG) from the pool
of technical experts of the DSWD-CO who will
examine and evaluate the submitted

444
 documents, and determine their compliance to
the minimum technical specifications set by the
end-user unit/s (OBSUs), and recommend to
the BAC their findings.

Preparation of Abstract of Quotation Not Seven (7) BAC

applicable calendar Secretariat,
The BAC Secretariat Procurement Officer shall days End-user Unit
then prepare the AOQ recommending adoption
of the Shopping modality and award of contract
to the supplier/ service provider/ with Lowest
Calculated and Responsive Quotation. The
AOQ shall be endorsed to the Head of the BAC
Secretariat for final review and comments, prior
to its routing for approval and signature of the
members of the BAC, and eventually approval
of the Head of the Procuring Entity (HoPE).

The BAC Secretariat Procurement Officer shall

then endorse the approved AOQ (CTC) with
complete supporting documents to BAC
receiving officer for the updating of PMT and
afterwards endorse to PMS-CMD for
preparation of Purchase Order (PO).

Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and Concerned for preparation Obligation Applicable working End-user Unit
have the PO Request and Status (ORS) days
signed by the
HoPE The PMS-CMD prepares and facilitate the
issuance PO.

Upon receipt of the complete documents, e.g.

certified true copies of the AOQ, PR, and other
relevant documents from BAC Secretariat, the
CMD receiving officer updates the PMT and
hand it over to the CMD Procurement Officer
upon coordination with the CMD Chief to
review, prepare executive summary, and
endorse to the end-user concerned the entire
document for preparation and signing of
Obligation Request and Status (ORS).

Receipt of the funded PO Not Three (3) PMS-CMD,

Applicable working Supplier
Upon receipt of the duly funded PO, the CMD days
Procurement Officer shall facilitate the signing
of PO, notifies and serves immediately to the
supplier, or contractor.
Supply and Delivery of Goods Not Three (3) PMS-CMD, AS-
Submit Sales Applicable working PSAMD
Invoice, For the delivery of goods, the CMD days
Billing Procurement Officer must coordinate with AS-
Statement or PSAMD on the receiving of the stocks/goods,
Statement of ensure availability of warehouse space, and
Accounts prepare the Request for Inspection (RFI)
addressed to the Inspection Committee.

445
 The Inspection Committee shall inspect and
examine compliance to the technical
specification the delivered goods according to
the technical specifications stipulated in the
PO/Contract, and submit Inspection Report to
the CMD, which shall be the basis for
preparation of Disbursement Voucher (DV) for
processing of payment.

Preparation of Disbursement Voucher (DV) Not Three (3) PMS-CMD,

Preparation for Payment Applicable working FMS
and Signing days
of Upon receipt of the Inspection Report, Sales
Disbursemen Invoice, Billing/Statement of Account, and other
t Vouchers supporting documents, the CMD Procurement
Officer shall prepare the DV.

The DV along with the supporting attachment

shall be forwarded to the CMD receiving officer
for updating of the PMT. It shall then endorse to
the end-user unit/ (OBSUs) concerned for
signature of the Head of OBS, Cluster Head
concerned for processing and facilitation of
payment to the supplier/consultant.

19. Procurement under Scientific, Scholarly or Artistic Work, Exclusive

Technology and Media Services
Procurement of Goods or Consulting Services based on the requirement needed by the
agency to be procured using Negotiated Procurement - Scientific, Scholarly, or Artistic Work,
Exclusive Technology and Media Services under Section 53.6 of the 2016 Revised IRR of
R.A. 9184 as mode of procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Government-to-Government (G2G) / Government to Business
Type of Transaction:
(G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted End-user Unit (OBSUs) submit to BAC
in three (3) copies signed by the Head of the OBS indicating Secretariat located at the 2nd Floor, Mahusay
complete technical specifications of the goods and services or Building, DSWD Central Office
consulting services requested with a certified true copy of
approved PPMP and other supporting documents per request as
follows:
 Approved Project Proposal
 Approved Terms of Reference
 Justification
 Price Quotation/ Proposal
 Market Scanning/ Research

446
Applicability:
 Work of art; commissioned work or services of an artist for
specific artistic skills (e.g., singer, performer, poet, writer,
painter, sculptor, etc.)
 Scientific, academic, scholarly work or research, or legal
services
 Highly-specialized life-saving medical equipment, as
certified by the Department of Health
 Scientific, technical, economic, business, trade or legal
journal, magazine, paper, subscription, or other exclusive
statistical publications and references;
 Scientific, technical, economic, business, trade or legal
journal, magazine, paper, subscription, or other exclusive
statistical publications and references;
 The construction or installation of an infrastructure facility
where the material, equipment, or technology under a
proprietary right can only be obtained from the same
contractor.

Conditions for Scientific, Scholarly, or Artistic Work,

Exclusive Technology and Media Services:
 The construction or installation of an infrastructure facility
where the material, equipment, or technology under a
proprietary right can only be obtained from the same
contractor
 The study should confirm that the supplier, contractor or
consultant could undertake the project at more
advantageous terms
 The study should confirm that the supplier, contractor or
consultant could undertake the project at more
advantageous terms

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BAC Sec) Not Three (3) End-user Unit/s
PMS Receiving receives, records the approved Purchase applicable Calendar (OBSUs), PMS-
Officer located at Request (PR) with proper signatories – in days BAC-
PMS – BAC consonance with the existing guidelines – and Secretariat,
Secretariat with complete supporting documents, and for PMS-PPMD
encoding in the Procurement Monitoring Tool
(PMT).

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to

the PPMD-Chief who will then assign a
Procurement Officer to handle the project, and
then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the
technical specifications, which must be
according to the approved project proposal/

447
approved Terms of Reference (TOR) /
Technical Assistance.

If found in order, the Procurement Officer

affixes his/her initial and endorse the
documents back to the PPMD receiving
officer. Otherwise, the former shall prepare
PR-Action Slip addressed to the End-User
Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and
compliance.

The PPMD-Chief approves and signs the PR,

and forwards to the PPMD receiving officer.
The PPMD receiving officer updates PMT,
records and endorses to the PPMD
Procurement Officer.

Approved PR received Not One (1) PMS-PPMD

applicable Calendar day
The PPMD receiving officer records, updates
the PMT and endorses to the PPMD
Procurement Officer who will facilitate the
review of the submitted documents.

The PPMD Procurement Officer, thereafter,

endorses to the BAC, through its Secretariat,
a transmittal memorandum requesting for
BAC Resolution recommending the adoption
of Negotiated Procurement: Scientific,
Scholar, or Artistic Work, Exclusive
Technology and Media Services as the mode
of procurement and award of contract to the
identified supplier.

Preparation of BAC Resolution and Not Ten (10) BAC

Issuance of Notice of Award (NOA) applicable Calendar Secretariat,
days End-user Unit
Upon receipt of the documents, BAC Sec
Procurement Officer reviews and verifies the
veracity and completeness of the documents
– e.g. justification, market scanning/ research,
cost-benefit, analysis, price quotations/
proposals – to ensure that the servicing
agency, supplier, service provider, contractor
and consultants is technically, legally and
financially capable to deliver the goods and in
accordance with the provision of R.A. No.
9184 and its 2016 IRR.

The BAC Sec Procurement Officer shall then

proceed the creation of Technical Working
Group (TWG) from the pool of technical
experts of the DSWD-CO who will examine
and evaluate the submitted documents, and
determine their compliance to the minimum
technical specifications set by the end-user
unit/s (OBSUs), and recommend to the BAC
their findings and recommendations.

448
 Prior to its award, the End-user Unit/s
(OBSUs) to conduct negotiation meeting with
the servicing agency, supplier, service
provider, contractor and consultants to
discuss the terms and conditions of the
contract.

The BAC Sec Procurement Officer shall then

prepare the BAC Resolution recommending
adoption of Scientific, Scholarly or Artistic
Work, Exclusive Technology and Media
Services modality and award of contract to the
previously awarded servicing agency,
supplier, service provider, contractor and
consultant. The Notice of Award (NOA) is also
prepared. The BAC Resolution and the NOA
shall be endorsed to the Head of the BAC
Secretariat for final review and comments,
prior to its routing for approval and signature
of the members of the BAC, and eventually
approval of the Head of the Procuring Entity
(HoPE).

Upon receipt of the duly signed NOA, the BAC

Sec Procurement Officer serves it at once to
the awarded supplier or contractor. The
BACSec-in-Charge shall then endorse the
approved BAC Resolution (CTC) with
complete supporting documents to BACSec
Receiving Officer for the updating of PMT and
afterwards endorse to PMS-CMD for
preparation of Purchase Order (PO)/
Contract.

Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and have Concerned for preparation Obligation applicable working day End-user Unit
the PO signed Request and Status (ORS)
by the HoPE
The PMS-CMD prepares and facilitate the
issuance PO/ Contract.

Upon receipt of the complete documents, e.g.

certified true copies of the BAC Resolution,
PR, and other relevant documents from BAC
Secretariat, the CMD receiving officer updates
the PMT and hand it over to the CMD
Procurement Officer upon coordination with
the CMD Chief to review, prepare executive
summary, and endorse to the end-user
concerned the entire document for
preparation and signing of Obligation Request
and Status (ORS).

Receipt of the funded PO/Contract Not Three (3) PMS-CMD,

Applicable working days Supplier
Upon receipt of the duly funded PO/Contract,
the CMD Procurement Officer shall facilitate
the signing of PO/Contract, notifies and

449
 serves immediately to the supplier, or
contractor.

Submit Sales Preparation of Disbursement Voucher (DV) Not Three (3) PMS-CMD,
Invoice, Billing for Payment Applicable working days FMS
Statement or
Statement of Upon receipt of the Inspection Report, Sales
Accounts Invoice, Billing/Statement of Account, and
other supporting documents, the CMD
Preparation and Procurement Officer shall prepare the DV.
Signing of
Disbursement The DV along with the supporting attachment
Vouchers shall be forwarded to the CMD receiving
officer for updating of the PMT. It shall then
endorse to the end-user unit/ (OBSUs)
concerned for signature of the Head of OBS,
Cluster Head concerned for processing and
facilitation of payment to the supplier.

20. Procurement under Highly Technical Consultant

Procurement of Consulting Services based on the requirement needed by the agency
to be procured using Negotiated Procurement – Highly Technical Consultant under Section
53.7 of the 2016 Revised IRR of R.A. 9184 as mode of procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Government-to-Government (G2G) / Government to Business
Type of Transaction:
(G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted End-user Unit (OBSUs) submit to BAC
in three (3) copies signed by the Head of the OBS indicating Secretariat located at the 2nd Floor, Mahusay
complete technical specifications of the goods and services or Building, DSWD Central Office
consulting services requested with a certified true copy of
approved PPMP and other supporting documents per request as
follows:

 Approved Project Proposal

 Approved Terms of Reference
 Justification
 Curriculum Vitae

Applicability:
 Consultancy Services

Conditions for Highly Technical Consultant:

450
  Work involves:
 Highly technical or proprietary
 Primarily confidential or policy determining, where trust
and confidence are the primary consideration
 Term is, at most, 1 year, renewable at the option of the
appointing HOPE, but in no case to exceed the term of the
latter

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BAC Sec) Not Three (3) End-user
PMS Receiving receives, records the approved Purchase applicable Calendar days Unit/s
Officer located at Request (PR) with proper signatories – in (OBSUs),
PMS – BAC consonance with the existing guidelines – and PMS-BAC-
Secretariat with complete supporting documents, and for Secretariat,
encoding in the Procurement Monitoring Tool PMS-PPMD
(PMT).

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to

the PPMD-Chief who will then assign a
Procurement Officer to handle the project, and
then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the
technical specifications, which must be
according to the approved project proposal/
approved Terms of Reference (TOR) /
Technical Assistance.

If found in order, the Procurement Officer

affixes his/her initial and endorse the
documents back to the PPMD receiving
officer. Otherwise, the former shall prepare
PR-Action Slip addressed to the End-User
Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and
compliance.

The PPMD-Chief approves and signs the PR,

and forwards to the PPMD receiving officer.
The PPMD receiving officer updates PMT,
records and endorses to the PPMD
Procurement Officer.

Approved PR received Not One (1) PMS-PPMD

applicable Calendar day
The PPMD receiving officer records, updates
the PMT and endorses to the PPMD
Procurement Officer who will facilitate the
review of the submitted documents.

451
The PPMD Procurement Officer, thereafter,
endorses to the BAC, through its Secretariat,
a transmittal memorandum requesting for
BAC Resolution recommending the adoption
of Negotiated Procurement: Highly Technical
Consultant as the mode of procurement and
award of contract to the identified supplier.
Preparation of BAC Resolution and Not Ten (10) BAC
Issuance of Notice of Award (NOA) applicable Calendar days Secretariat,
End-user Unit,
Upon receipt of the documents, BAC Sec TWG
Procurement Officer reviews and verifies the
veracity and completeness of the documents
– e.g. justification, market scanning/ research,
cost-benefit, analysis, price quotations/
proposals – to ensure that the servicing
agency, supplier, service provider, contractor
and consultants is technically, legally and
financially capable to deliver the goods and in
accordance with the provision of R.A. No.
9184 and its 2016 IRR.

The BAC Sec Procurement Officer shall then

proceed the creation of Technical Working
Group (TWG) from the pool of technical
experts of the DSWD-CO who will examine
and evaluate the submitted documents, and
determine their compliance to the minimum
technical specifications set by the end-user
unit/s (OBSUs), and recommend to the BAC
their findings and recommendations.

Prior to its award, the End-user Unit/s

(OBSUs) to conduct negotiation meeting with
the servicing agency, supplier, service
provider, contractor and consultants to
discuss the terms and conditions of the
contract.

The BAC Sec Procurement Officer shall then

prepare the BAC Resolution recommending
adoption of Highly Technical Consultant
modality and award of contract to consultant.
The Notice of Award (NOA) is also prepared.
The BAC Resolution and the NOA shall be
endorsed to the Head of the BAC Secretariat
for final review and comments, prior to its
routing for approval and signature of the
members of the BAC, and eventually approval
of the Head of the Procuring Entity (HoPE).

Upon receipt of the duly signed NOA, the BAC

Sec Procurement Officer serves it at once to
the awarded supplier or contractor. The
BACSec-in-Charge shall then endorse the
approved BAC Resolution (CTC) with
complete supporting documents to BACSec
Receiving Officer for the updating of PMT and

452
 afterwards endorse to PMS-CMD for
preparation of Purchase Order (PO)/
Contract.

Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and have Concerned for preparation Obligation applicable working day End-user Unit
the PO signed Request and Status (ORS)
by the HoPE
The PMS-CMD prepares and facilitate the
issuance PO/ Contract.

Upon receipt of the complete documents, e.g.

certified true copies of the BAC Resolution,
PR, and other relevant documents from BAC
Secretariat, the CMD receiving officer updates
the PMT and hand it over to the CMD
Procurement Officer upon coordination with
the CMD Chief to review, prepare executive
summary, and endorse to the end-user
concerned the entire document for
preparation and signing of Obligation Request
and Status (ORS).

Receipt of the funded PO/Contract Not Three (3) PMS-CMD,

Applicable working days Supplier
Upon receipt of the duly funded PO/Contract,
the CMD Procurement Officer shall facilitate
the signing of PO/Contract, notifies and
serves immediately to the supplier, or
contractor.

Submit Sales Preparation of Disbursement Voucher (DV) Not Three (3) PMS-CMD,
Invoice, Billing for Payment Applicable working days FMS
Statement or
Statement of Upon receipt of the Inspection Report, Sales
Accounts Invoice, Billing/Statement of Account, and
other supporting documents, the CMD
Preparation and Procurement Officer shall prepare the DV.
Signing of
Disbursement The DV along with the supporting attachment
Vouchers shall be forwarded to the CMD receiving
officer for updating of the PMT. It shall then
endorse to the end-user unit/ (OBSUs)
concerned for signature of the Head of OBS,
Cluster Head concerned for processing and
facilitation of payment to the supplier.

21. Procurement under Agency to Agency

Procurement of Goods, Infrastructure Projects or Consulting Services based on the
requirement needed by the agency to be procured using Negotiated Procurement – Agency to
Agency under Section 53.5 of the 2016 Revised IRR of R.A. 9184 as mode of procurement.

Office or Division: Procurement Management Service (PMS)

453
Classification: Highly Technical
Government-to-Government (G2G) / Government to Business
Type of Transaction:
(G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted End-user Unit (OBSUs) submit to BAC
in three (3) copies signed by the Head of the OBS indicating Secretariat located at the 2nd Floor, Mahusay
complete technical specifications of the goods and services or Building, DSWD Central Office
consulting services requested with a certified true copy of
approved PPMP and other supporting documents per request as
follows:
 Approved Project Proposal
 Approved Terms of Reference
 Justification
 Price Quotation/ Proposal
 Market Scanning/ Research, if applicable

Applicability:
 Goods
 Infrastructure Projects
 Consulting Services

Conditions for Agency to Agency:

 Procurement from another agency of the government

(Servicing Agency) that has the mandate to deliver goods
or services or to undertake infrastructure project or
consultancy service as required by the PE
 The PE shall justify that entering into A-to-A with the
Servicing Agency is more efficient and economical to the
government
 The Servicing Agency has the mandate to deliver the goods
and services required to be procured or to undertake the
infrastructure project or consultancy required by the
Procuring Entity
 Servicing Agency has the absorptive capacity to undertake
the project
 Servicing Agency owns or has access to the necessary
tools and equipment required for the project
 Sub-contracting is not allowed. However, the servicing
agency may implement the infrastructure projects in-house,
by job-order, or through the pakyaw contracting system
 For procurement of infrastructure project, the Servicing
Agency must have a track record of having completed, or
supervised a project, by administration or by contract,
similar to and with a cost at least fifty percent (50%) of the
project at hand

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BAC Sec) Not Three (3) End-user Unit/s
PMS Receiving receives, records the approved Purchase applicable calendar (OBSUs), PMS-
Officer located at Request (PR) with proper signatories – in days BAC-
consonance with the existing guidelines –

454
PMS – BAC and with complete supporting documents, Secretariat,
Secretariat and for encoding in the Procurement PMS-PPMD
Monitoring Tool (PMT).

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to

the PPMD-Chief who will then assign
a Procurement Officer to handle the project,
and then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the
assigned Procurement Officer in
coordination with the PPMD-Chief for
thorough review of the technical
specifications, which must be according to
the approved project proposal/ approved
Terms of Reference (TOR) / Technical
Assistance.

If found in order, the Procurement Officer

affixes his/her initial and endorse the
documents back to the PPMD receiving
officer. Otherwise, the former shall prepare
PR-Action Slip addressed to the End-User
Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and
compliance.

The PPMD-Chief approves and signs the

PR, and forwards to the PPMD receiving
officer. The PPMD receiving officer updates
PMT, records and endorses to the PPMD
Procurement Officer.

Approved PR received Not One (1) PMS-PPMD

applicable calendar day
The PPMD receiving officer records,
updates the PMT and endorses to the
PPMD Procurement Officer who will
facilitate the review of the submitted
documents.

The PPMD Procurement Officer, thereafter,

endorses to the BAC, through its
Secretariat, a transmittal memorandum
requesting for BAC Resolution
recommending the adoption of Negotiated
Procurement: Agency to Agency as the
mode of procurement and award of contract
to the identified supplier.

Preparation of BAC Resolution and Not Ten (10) BAC

Issuance of Notice of Award (NOA) applicable calendar Secretariat,
days End-user Unit

455
 Upon receipt of the documents, BAC Sec
Procurement Officer reviews and verifies the
veracity and completeness of the
documents – e.g. justification, market
scanning/ research, cost-benefit, analysis,
price quotations/ proposals – to ensure that
the servicing agency, supplier, service
provider, contractor and consultants is
technically, legally and financially capable to
deliver the goods and in accordance with the
provision of R.A. No. 9184 and its 2016 IRR.

The BAC Sec Procurement Officer shall

then proceed the creation of Technical
Working Group (TWG) from the pool of
technical experts of the DSWD-CO who will
examine and evaluate the submitted
documents, and determine their compliance
to the minimum technical specifications set
by the end-user unit/s (OBSUs), and
recommend to the BAC their findings and
recommendations.

Prior to its award, the End-user Unit/s

(OBSUs) to conduct negotiation meeting
with the servicing agency, supplier, service
provider, contractor and consultants to
discuss the terms and conditions of the
contract.

The BAC Sec Procurement Officer shall

then prepare the BAC Resolution
recommending adoption of Agency to
Agency modality and award of contract to
the previously awarded servicing agency,
supplier, service provider, contractor and
consultant. The BAC Resolution shall be
endorsed to the Head of the BAC Secretariat
for final review and comments, prior to its
routing for approval and signature of the
members of the BAC, and eventually
approval of the Head of the Procuring Entity
(HoPE).

The BACSec Procurement Officer shall then

endorse the approved BAC Resolution
(CTC) with complete supporting documents
to BACSec Receiving Officer for the
updating of PMT and afterwards endorse to
PMS-CMD for preparation of Memorandum
of Understanding (MOU).

Prepare the End-User Unit (OBSUs) Concerned for Not Three (3) PMS-CMD,
OBRS and have preparation Obligation Request and applicable working days End-user Unit
the PO signed by Status (ORS)
the HoPE
The PMS-CMD prepares and facilitate the
issuance of MOU.

456
 Upon receipt of the complete documents,
e.g. certified true copies of the BAC
Resolution, PR, and other relevant
documents from BAC Secretariat, the CMD
receiving officer updates the PMT and hand
it over to the CMD Procurement Officer upon
coordination with the CMD Chief to review,
prepare executive summary, and endorse to
the end-user concerned the entire document
for preparation and signing of Obligation
Request and Status (ORS).

Receipt of the funded PO/Contract Not Three (3) PMS-CMD,

Applicable working days Supplier
Upon receipt of the duly funded
PO/Contract, the CMD Procurement Officer
shall facilitate the signing of PO/Contract,
notifies and serves immediately to the
supplier, or contractor.

Submit Sales Preparation of Disbursement Voucher Not Three (3) PMS-CMD,

Invoice, Billing (DV) for Payment Applicable working days FMS
Statement or
Statement of Upon receipt of the Inspection Report, Sales
Accounts Invoice, Billing/Statement of Account, and
other supporting documents, the CMD
Preparation and Procurement Officer shall prepare the DV.
Signing of
Disbursement The DV along with the supporting
Vouchers attachment shall be forwarded to the CMD
receiving officer for updating of the PMT. It
shall then endorse to the end-user unit/
(OBSUs) concerned for signature of the
Head of OBS, Cluster Head concerned for
processing and facilitation of payment to the
supplier.

22. Procurement under Direct Contracting

Procurement of Goods based on the requirement needed by the agency to be procured
using Direct Contracting under Section 50 of the 2016 Revised IRR of R.A. 9184 as mode
of procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Type of Transaction: Government-to-Government (G2G) / Government to Business (G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

457
All Purchase Request (PR) with DRN number must be submitted in three End-user Unit (OBSUs) submit to BAC
(3) copies signed by the Head of the OBS indicating complete technical Secretariat located at the 2nd Floor,
specifications of the goods and services requested with a certified true Mahusay Building, DSWD Central Office
copy of approved PPMP and other supporting documents per request
as follows:

 Pre-repair Inspection Report

 Service Provider Diagnostic Report
 Certificate of Exclusive/Sole Distributorship
 Market Survey/Market Research, if applicable
 Property Accountability Report (PAR), if applicable
 Price Quotation

Conditions for Direct Contracting:

 Single source procurement that does not require elaborate Bidding

Documents
 End-user to conduct survey of the industry and determine the
supply source. End-user should justify the necessity for the item
that may be only procured through Direct Contracting and prove
that there is no suitable substitute in the market
 Items of proprietary nature from proprietary source, i.e patents,
trade secret, and copyrights
 Critical components from a specific supplier to hold a contractor to
guarantee its project performance
 Items sold by an exclusive manufacturer or dealer, subject to the
following conditions:
 No other suppliers selling it at lower prices; and
 No suitable substitute can be obtained at more advantageous
terms to the Government

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS TIME
BE PAID RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BACSec) Not Three (3) End-user Unit/s
PMS Receiving receives, records the approved Purchase applicable calendar days (OBSUs), PMS-
Officer located at Request (PR) with proper signatories – in BAC-
PMS – BAC consonance with the existing guidelines – Secretariat,
Secretariat and with complete supporting documents, PMS-PPMD
and for encoding in the Procurement
Monitoring Tool (PMT).

BAC Secretariat checks the inclusion of

the procurement project in the PPMP/APP
and endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to

the PPMD-Chief who will then assign a
Procurement Officer to handle the project,
and then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the
assigned Procurement Officer in
coordination with the PPMD-Chief for
thorough review of the technical
specifications, which must be according to
the approved project proposal/ approved

458
Terms of Reference (TOR) / Technical
Assistance.

If found in order, the Procurement Officer

affixes his/her initial and endorse the
documents back to the PPMD receiving
officer. Otherwise, the former shall prepare
PR-Action Slip addressed to the End-User
Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and
compliance.

The PPMD-Chief approves and signs the

PR, and forwards to the PPMD receiving
officer. The PPMD receiving officer
updates PMT, records and endorses to the
PPMD Procurement Officer.
Approved PR received Not Three (3) PMS-PPMD,
applicable calendar days SUPPLIER
The PPMD receiving officer updates,
records and endorses to the PPMD
Procurement Officer who shall then
prepares the Request for Quotation (RFQ)
and ensures that the specific requirements
indicated in the approved PR are
consistent with the approved TOR and/or
supporting documents. He/She then
endorses the RFQ and other relevant
supporting documents to the PPMD
receiving officer for approval and signature
of the PPMD-Chief. Once approved and
signed, the PPMD receiving officer
updates the PMT, and endorse to the
PPMD Procurement Officer to facilitate the
procurement process.

The PPMD Procurement Officer prepares

the RFQ and requests the direct
contractor, manufacturer, supplier
identified by the End-User Unit concerned
in its market survey (if applicable), to
submit price quotation including the terms
and conditions of sale, and certifications
that proves exclusive dealership.

The PPMD Procurement Officer,

thereafter, endorses to the BAC, through
its Secretariat, a transmittal memorandum
requesting for BAC Resolution
recommending the adoption of direct
contracting as the mode of procurement
and award of contract to the identified
supplier.

Preparation of BAC Resolution and Not Ten (10) BAC Secretariat

Issuance of Notice of Award (NOA) applicable calendar days

Upon receipt of the documents, BACSec

Procurement Officer reviews and verifies

459
 the veracity and completeness of the
documents to ensure that the supplier is
technically, legally and financially capable
to deliver the goods.

The BACSec Procurement Officer then

prepares the BAC Resolution
recommending adoption of the Direct
Contracting modality and award of contract
to the supplier. Likewise, the Notice of
Award (NOA) is also prepared. The BAC
Resolution and the NOA shall be endorsed
to the Head of the BAC Secretariat for final
review and comments, prior to its routing
for approval and signature of the members
of the BAC, and eventually approval of the
Head of the Procuring Entity (HoPE).

Upon receipt of the duly signed NOA, the

BACSec Procurement Officer serves it at
once to the awarded supplier or contractor.
The BACSec Procurement Officer shall
then endorse the approved BAC
Resolution (CTC) with complete
supporting documents to BACSec
receiving officer for the updating of PMT
and afterwards endorse to PMS-CMD for
preparation of Purchase Order (PO)/
Contract.

Prepare the OBRS Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
and have the PO Concerned for preparation Obligation Applicable working days End-user Unit
signed by the HoPE Request and Status (ORS)

The PMS-CMD prepares and facilitate the

issuance PO/ Contract.

Upon receipt of the complete documents,

e.g. certified true copies of the BAC
Resolution, PR, and other relevant
documents from BAC Secretariat, the
CMD receiving officer updates the PMT
and hand it over to the CMD Procurement
Officer upon coordination with the CMD
Chief to review, prepare executive
summary, and endorse to the end-user
concerned the entire document for
preparation and signing of Obligation
Request and Status (ORS).

Receipt of the funded PO/Contract Not Three (3) PMS-CMD,

Applicable working days Supplier
Upon receipt of the duly funded
PO/Contract, the CMD Procurement
Officer shall facilitate the signing of
PO/Contract, notifies and serves
immediately to the supplier, or contractor.

460
Submit Sales Supply and Delivery of Goods Not Three (3) PMS-CMD, AS-
Invoice, Billing Applicable working days PSAMD
Statement or For the delivery of goods, the CMD
Statement of Procurement Officer must coordinate with
Accounts AS-PSAMD on the receiving of the
stocks/goods, ensure availability of
warehouse space, and prepare the
Request for Inspection (RFI) addressed to
the Inspection Committee.

The Inspection Committee shall inspect

and examine compliance to the technical
specification the delivered goods
according to the technical specifications
stipulated in the PO/Contract, and submit
Inspection Report to the CMD, which shall
be the basis for preparation of
Disbursement Voucher (DV) for
processing of payment.

Preparation and Preparation of Disbursement Voucher Not Three (3) PMS-CMD,

Signing of (DV) for Payment Applicable working days FMS
Disbursement
Vouchers Upon receipt of the Inspection Report,
Sales Invoice, Billing/Statement of
Account, and other supporting documents,
the CMD Procurement Officer shall
prepare the DV.

The DV along with the supporting

attachment shall be forwarded to the CMD
receiving officer for updating of the PMT. It
shall then endorse to the end-user unit/
(OBSUs) concerned for signature of the
Head of OBS, Cluster Head concerned for
processing and facilitation of payment to
the supplier.

23. Procurement under Repeat Order

Procurement of Goods or Consulting Services based on the requirement needed by the
agency to be procured using Repeat Order under Section 51 of the 2016 Revised IRR of
R.A. 9184 as mode of procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Type of Transaction: Government-to-Government (G2G) / Government to Business (G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
All Purchase Request (PR) with DRN number must be End-user Unit (OBSUs) submit to BAC
submitted in three (3) copies signed by the Head of the OBS Secretariat located at the 2nd Floor,
indicating complete technical specifications of the goods and Mahusay Building, DSWD Central Office
services requested with a certified true copy of approved

461
PPMP and other supporting documents per request as
follows:

 Justification
 Market Survey/Market Research
 Previously Awarded Contract, BAC Resolution, Notice
of Award, Notice to Proceed
 Inspection and Acceptance Certificate
 Price Quotation

Applicability:

 Goods
 Infrastructure Projects
 Consulting Services

Conditions for Repeat Order:

 Same or lower unit prices than those in the original

contract, provided that such prices are still the most
advantageous to the GOP after price verification
 No splitting of contracts, requisition and Purchase
Orders
 Availed of within 6 months from the date of the NTP
arising from the original contract, provided that there
has been a partial delivery, inspection and acceptance
of the goods within the same period
 Not to exceed 25% of the quantity of each item in the
original contract
 Original contract awarded through competitive bidding
 The goods under the original contract must be
quantifiable, divisible and consisting of at least four (4)
units per item

CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS TIME
STEPS BE PAID RESPONSIBLE
Submit the PR The PMS-BAC Secretariat (BAC Sec) receives, Not Three (3) End-user Unit/s
to PMS records the approved Purchase Request (PR) applicable calendar (OBSUs), PMS-
Receiving with proper signatories – in consonance with the days BAC-
Officer located existing guidelines – and with complete Secretariat,
at PMS – BAC supporting documents, and for encoding in the PMS-PPMD
Secretariat Procurement Monitoring Tool (PMT).

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to the

PPMD-Chief who will then assign a Procurement
Officer to handle the project, and then reverts to
PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned

462
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the technical
specifications, which must be according to the
approved project proposal/ approved Terms of
Reference (TOR) / Technical Assistance.

If found in order, the Procurement Officer affixes

his/her initial and endorse the documents back to
the PPMD receiving officer. Otherwise, the former
shall prepare PR-Action Slip addressed to the
End-User Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and compliance.

The PPMD-Chief approves and signs the PR, and

forwards to the PPMD receiving officer. The
PPMD receiving officer updates PMT, records
and endorses to the PPMD Procurement Officer.

Approved PR received Not Three (3) PMS- PPMD

applicable calendar
The PPMD receiving officer records, updates the days
PMT and endorses to the PPMD Procurement
Officer who will facilitate the review of the
submitted documents.

The PPMD Procurement Officer, thereafter,

endorses to the BAC, through its Secretariat, a
transmittal memorandum requesting for BAC
Resolution recommending the adoption of
Repeat Order as the mode of procurement and
award of contract to the previously awarded
supplier and/or service provider.

Preparation of BAC Resolution and Issuance Not Ten (10) BAC Secretariat
of Notice of Award (NOA) applicable calendar
days
Upon receipt of the documents, BACSec
Procurement Officer reviews and verifies the
veracity and completeness of the documents –
e.g. justification, market scanning/ research, cost-
benefit, analysis, previously awarded contract,
NTP, Delivery Receipts etc. – to ensure that the
supplier is technically, legally and financially
capable to deliver the goods and in accordance
with the provision of R.A. No. 9184 and its 2016
Revised IRR.

The BACSec Procurement Officer shall then

prepare the BAC Resolution recommending
adoption of the Repeat Order modality and award
of contract to the previously awarded supplier/
service provider/ contractor and consultant.
Likewise, the Notice of Award (NOA) is also
prepared. The BAC Resolution and the NOA shall
be endorsed to the Head of the BAC Secretariat

463
 for final review and comments, prior to its routing
for approval and signature of the members of the
BAC, and eventually approval of the Head of the
Procuring Entity (HoPE).

Upon receipt of the duly signed NOA, the

BACSec Procurement Officer serves it at once to
the awarded supplier or contractor. The BACSec
Procurement Officer shall then endorse the
approved BAC Resolution (CTC) with complete
supporting documents to BACSec receiving
officer for the updating of PMT and afterwards
endorse to PMS-CMD for preparation of
Purchase Order (PO)/ Contract.

Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and Concerned for preparation Obligation Applicable working days End-user Unit
have the PO Request and Status (ORS)
signed by the
HoPE The PMS-CMD prepares and facilitate the
issuance PO/ Contract.

Upon receipt of the complete documents, e.g.

certified true copies of the BAC Resolution, PR,
and other relevant documents from BAC
Secretariat, the CMD receiving officer updates
the PMT and hand it over to the CMD
Procurement Officer upon coordination with the
CMD Chief to review, prepare executive
summary, and endorse to the end-user
concerned the entire document for preparation
and signing of Obligation Request and Status
(ORS).
Receipt of the funded PO/Contract Not Three (3) PMS-CMD,
Applicable working days Supplier
Upon receipt of the duly funded PO/Contract, the
CMD Procurement Officer shall facilitate the
signing of PO/Contract, notifies and serves
immediately to the supplier, or contractor.

Submit Sales Supply and Delivery of Goods Not Three (3) PMS-CMD, AS-
Invoice, Billing Applicable working days PSAMD
Statement or For the delivery of goods, the CMD Procurement
Statement of Officer must coordinate with AS-PSAMD on the
Accounts receiving of the stocks/goods, ensure availability
of warehouse space, and prepare the Request for
Inspection (RFI) addressed to the Inspection
Committee.

The Inspection Committee shall inspect and

examine compliance to the technical specification
the delivered goods according to the technical
specifications stipulated in the PO/Contract, and
submit Inspection Report to the CMD, which shall
be the basis for preparation of Disbursement
Voucher (DV) for processing of payment.

Preparation Facilitation of Disbursement Voucher (DV) for Not Three (3) PMS-CMD,
and Signing of Payment Applicable working days FMS

464
Disbursement
Vouchers Upon receipt of the Inspection Report, Sales
Invoice, Billing/Statement of Account, and other
supporting documents, the CMD Procurement
Officer shall prepare the DV.

The DV along with the supporting attachment

shall be forwarded to the CMD receiving officer
for updating of the PMT. It shall then endorse to
the end-user unit/ (OBSUs) concerned for
signature of the Head of OBS, Cluster Head
concerned for processing and facilitation of
payment to the supplier.

24. Procurement under Two (2) Failed Biddings

Procurement of Goods or Consulting Services based on the requirement needed by the agency to be
procured using Negotiated Procurement - Small Value Procurement under Section 53.1 of the 2016
Revised IRR of R.A. 9184 as mode of procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Government-to-Government (G2G) / Government to Business
Type of Transaction:
(G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted in End-user Unit (OBSUs) submit to BAC
three (3) copies signed by the Head of the OBS indicating complete Secretariat located at the 2nd Floor,
technical specifications of the goods and services requested with a Mahusay Building, DSWD Central Office
certified true copy of approved PPMP and other supporting
documents per request as follows:

 Approved Terms of Reference

 Approved Terms of Reference
 Approved Project Proposal

Applicability:
 Goods
 Infrastructure Projects
 Consulting Services

Documentary Requirements:
 Approved Terms of Reference
 Approved Terms of Reference
 Approved Project Proposal
 BAC Resolution Declaring 2nd Failure of Bidding

Conditions:
 Failed competitive bidding for the second time under Sec. 35;
and

465
  Mandatory review of the Terms, conditions and specifications,
and ABC, which may be adjusted up to 20% of ABC for the
last failed bidding
 End-User Unit/s (OBSUs) to conduct mandatory review of the
terms, conditions, specifications, and cost estimates, as
prescribed in Section 35 of the IRR, the BAC, based on its
findings, as assisted by its Secretariat, TWG and End-User
Unit/s (OBSUs) may revise and agree on the technical
specifications or terms of reference, and if necessary, adjust
the ABC, subject to the required approvals. However, the ABC
cannot be increased by more than twenty percent (20%) of the
ABC for the last failed bidding.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BAC Sec) receives, Not Three (3) End-user
PMS Receiving records the approved Purchase Request (PR) with applicable calendar Unit/s
Officer located at proper signatories – in consonance with the days (OBSUs),
PMS – BAC existing guidelines – and with complete supporting PMS-BAC-
Secretariat documents, and for encoding in the Procurement Secretariat,
Monitoring Tool (PMT). PMS-PPMD

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to the

PPMD-Chief who will then assign a Procurement
Officer to handle the project, and then reverts to
PPMD receiving officer.

The PPMD receiving officer updates PMT, records

and endorses the PR to the assigned Procurement
Officer in coordination with the PPMD-Chief for
thorough review of the technical specifications,
which must be according to the approved project
proposal/ approved Terms of Reference (TOR) /
Technical Assistance.

If found in order, the Procurement Officer affixes

his/her initial and endorse the documents back to
the PPMD receiving officer. Otherwise, the former
shall prepare PR-Action Slip addressed to the End-
User Unit (OBSUs) concerned, signed by the
PPMD-Chief, for further action and compliance.

The PPMD-Chief approves and signs the PR, and

forwards to the PPMD- receiving officer. The
PPMD receiving officer updates PMT, records and
endorses to the PPMD Procurement Officer.

466
Approved PR received Not One (1) PMS-PPMD
applicable calendar
The PPMD receiving officer updates, logs and day
endorses to the PPMD Procurement Officer and
shall then prepares the Request for Quotation
Request for Proposal (RFP) and ensures that the
specific requirements indicated in the approved PR
are consistent with the approved TOR and/or
supporting documents. He/She then endorses the
relevant supporting documents to the PPMD
receiving officer for approval and signature of the
PPMD-Chief. Once approved and signed, the
PPMD receiving officer updates the PMT, and
endorse to the PPMD Procurement Officer to
facilitate procurement process.

After the PR was reviewed and determined that the

documents submitted are complete, the PPMD
Procurement Officer, thereafter, endorses to the
BAC, through its Secretariat, a transmittal
memorandum requesting for BAC to proceed with
the posting at the PhilGEPS, DSWD Website and
conspicuous places within the premises of the
DSWD-CO.
Posting at PhilGEPS and DSWD Website, Not Three (3) BAC
Conduct of Negotiation and Submission of Best applicable calendar Secretariat,
and Final Offer, Conduct of Post-Qualification days End-user
Unit/TWG
Procurement Request shall be posted at
the PhilGEPS, DSWD website and at the
conspicuous places.

The PPMD Procurement Officer shall then

invite at least three (3) suppliers, contractors
or consultants, including those disqualified in
previous biddings for the project, for
negotiations to ensure effective competition.
This, notwithstanding, those who responded
through any of the required postings shall be
allowed to participate. Even if only one (1)
bidder should respond to such invitation or
posting, the BAC shall proceed with the
negotiation subject to the rules prescribed.

Any requirements, guidelines, documents,

clarifications, or other information relative to
the negotiations that are communicated by the
BAC to a supplier, contractor, or consultant
shall be communicated on an equal basis to all
other suppliers, contractors, or consultants
engaging in negotiations with the BAC relative
to the procurement. The prospective bidders
shall be given equal time and opportunity to
negotiate and discuss the technical and

467
financial requirements of the project to be able
to submit a responsive quotation or proposal.

Following completion of the negotiations, the

BAC shall request all suppliers, contractors, or
consultants in the proceedings to submit, on a
specified date, a best offer based on the final
technical and financial requirements together
with their post-qualification documents.

Upon receipt of the best and final offer together

with their post-qualification documents, the BAC
Sec Procurement Officer shall conduct evaluation,
reviews and verifies the veracity and completeness
of the documents to ensure that the supplier is
technically, legally and financially capable to
deliver the goods and in accordance with the
provision of R.A. No. 9184 and its 2016 IRR.

BAC Secretariat Procurement Officer shall then

proceed the creation of Technical Working Group
(TWG) from the pool of technical experts of the
DSWD-CO who will examine and evaluate the
submitted documents (best and final offer and post-
qualification documents, and determine their
compliance to the minimum technical
specifications set by the end-user unit/s (OBSUs),
and recommend to the BAC their findings.
Preparation BAC Resolution and Issuance of Not Seven (7) BAC
Notice of Award (NOA) applicable calendar Secretariat,
days Consultant,
The BAC Secretariat Procurement Officer shall End-user Unit
then prepare the BAC Resolution recommending
adoption of the Negotiated Procurement –Two
Failed Bidding and award of contract to the
supplier/ service provider/ contractor and
consultant with Lowest Calculated and Responsive
Quotation/ Highest Rated Responsive Bidder.
Likewise, the Notice of Award (NOA) is also
prepared in cases of infrastructure projects/
consulting services. The BAC Resolution and the
NOA shall be endorsed to the Head of the BAC
Secretariat for final review and comments, prior to
its routing for approval and signature of the
members of the BAC, and eventually approval of
the Head of the Procuring Entity (HoPE).

Upon receipt of the duly signed NOA, the BAC Sec

Procurement Officer serves it at once to the
awarded supplier, service provider, contractor and
consultant. The BAC Secretariat Procurement
Officer shall then endorse the approved BAC
Resolution (CTC) with complete supporting
documents to BAC receiving officer for the
updating of PMT and afterwards endorse to PMS-
CMD for preparation of Purchase Order (PO)/
Contract.

468
Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and have Concerned for preparation Obligation Request Applicabl working End-user Unit
the PO signed and Status (ORS) e days
by the HoPE
The PMS-CMD prepares and facilitate the
issuance PO/ Contract.

Upon receipt of the complete documents, e.g.

certified true copies of the BAC Resolution, PR,
and other relevant documents from BAC
Secretariat, the CMD receiving officer updates the
PMT and hand it over to the CMD Procurement
Officer upon coordination with the CMD Chief to
review, prepare executive summary, and endorse
to the end-user concerned the entire document for
preparation and signing of Obligation Request and
Status (ORS).

Receipt of the funded PO/Contract Not Three (3) PMS-CMD,

Applicabl working Supplier/
Upon receipt of the duly funded PO/Contract, the e days Consultant
CMD Procurement Officer shall facilitate the
signing of PO/Contract, notifies and serves
immediately to the supplier, or contractor.

Supply and Delivery of Goods Not Three (3) PMS-CMD,

Applicabl working AS-PSAMD
For the delivery of goods, the CMD Procurement e days
Officer must coordinate with AS-PSAMD on the
receiving of the stocks/goods, ensure availability of
warehouse space, and prepare the Request for
Inspection (RFI) addressed to the Inspection
Committee.

The Inspection Committee shall inspect and

examine compliance to the technical specification
the delivered goods according to the technical
specifications stipulated in the PO/Contract, and
submit Inspection Report to the CMD, which shall
be the basis for preparation of Disbursement
Voucher (DV) for processing of payment.

Submit Sales Contract Implementation - Not As End-user Unit

Invoice, Billing Applicabl indicated in
Statement or End-User Unit/s (OBSUs) shall monitor the e the
Statement of implementation of the project. The issuance of approved
Accounts certification of services rendered shall be issued by TOR
the end-user unit (OBSUs) in accordance with the
approved TOR in reference with the schedule of
payment which shall be basis for preparation of
Disbursement Voucher (DV) for processing of
payment.

Preparation and Preparation of Disbursement Voucher (DV) for Not Three (3) PMS-CMD,
Signing of Payment Applicabl working FMS
Disbursement e days
Vouchers Upon receipt of the Inspection Report, Sales
Invoice, Billing/Statement of Account, and other

469
 supporting documents, the CMD Procurement
Officer shall prepare the DV.

The DV along with the supporting attachment shall

be forwarded to the CMD receiving officer for
updating of the PMT. It shall then endorse to the
end-user unit/ (OBSUs) concerned for signature of
the Head of OBS, Cluster Head concerned for
processing and facilitation of payment to the
supplier/consultant.

25. Procurement under Emergency Cases

Procurement of Goods/ Services, Infrastructure Project, and Consulting Services based on the
requirement needed by the agency to be procured using Negotiated Procurement - Emergency Cases under
Section 53.2 of the 2016 Revised IRR of R.A. 9184 as mode of procurement.

Office or
Procurement Management Service (PMS)
Division:
Classificatio
Highly Technical
n:
Type of
Government-to-Government (G2G) / Government to Business (G2B)
Transaction:
Who may
DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted in End-user Unit (OBSUs) submit to BAC
three (3) copies signed by the Head of the OBS indicating complete Secretariat located at the 2nd Floor, Mahusay
technical specifications of the goods and services requested with a Building, DSWD Central Office
certified true copy of approved PPMP and other supporting
documents per request as follows:

 Approved Project Proposal

 Approved Terms of Reference (TOR)
 Justification Letter
 Market Survey/Market Research

Applicability:

 Goods
 Infrastructure Project
 Consulting Services

Conditions for Emergency Cases:

 In case of imminent danger to life or property during a state

of calamity
 When time is of the essence arising from natural or man-
made calamities
 Other causes where immediate action is necessary:
 To prevent damage to or loss of life or property

470
  To restore vital public services, infrastructure facilities
and other public utilities
 In all instances, the HoPE shall confirm in writing the
existence and veracity of the ground/s relied upon before
approving the contract
 Considering that the underlying reason of this modality
relates to “time element”, the PE should consider the
appropriate timing or the proximity of time between the actual
procurement activity to be conducted and the emergency
sought to be addressed
 When the reason or cause for the emergency has already
been abated, adoption of competitive bidding shall be
considered
 When the ground is based on imminent danger to life during
a state of calamity, there must be a declaration by a
competent authority of a state of calamity before any
procurement activity may be undertaken

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BAC Sec) receives, Not Three (3) End-user
PMS Receiving records the approved Purchase Request (PR) applicable Calendar days Unit/s
Officer located at with proper signatories – in consonance with the (OBSUs),
PMS – BAC existing guidelines – and with complete PMS-BAC-
Secretariat supporting documents, and for encoding in the Secretariat,
Procurement Monitoring Tool (PMT). PMS-PPMD

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to the

PPMD-Chief who will then assign a
Procurement Officer to handle the project, and
then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the
technical specifications, which must be
according to the approved project proposal/
approved Terms of Reference (TOR) /
Technical Assistance.

If found in order, the Procurement Officer affixes

his/her initial and endorse the documents back
to the PPMD receiving officer. Otherwise, the
former shall prepare PR-Action Slip addressed
to the End-User Unit (OBSUs) concerned,
signed by the PPMD-Chief, for further action
and compliance.

The PPMD-Chief approves and signs the PR,

and forwards to the PPMD receiving officer. The
PPMD receiving officer updates PMT, records
and endorses to the PPMD Procurement
Officer.

471
Approved PR received Not Three (3) PMS-PPMD,
applicable calendar days SUPPLIER,
The PPMD receiving officer updates, records BAC
and endorses to the PPMD Procurement Officer Secretariat,
who shall then prepares the Request for TWG
Quotation (RFQ)/ Request for Proposal (RFP)
and ensures that the specific requirements
indicated in the approved PR are consistent
with the approved TOR and/or supporting
documents. He/She then endorses the RFQ/
RFP and other relevant supporting documents
to the PPMD receiving officer for approval and
signature of the PPMD-Chief. Once approved
and signed, the PPMD receiving officer updates
the PMT, and endorse to the PPMD
Procurement Officer to facilitate the
procurement process.

The PPMD Procurement Officer prepares the

RFQ/ RFP and requests the prospective
suppliers, service providers, contractors and
consultant, to submit price quotation/ proposal
that is responsive to the minimum technical
specifications set by the end-user unit/s
(OBSUs).

The PPMD Procurement Officer, thereafter,

endorses to the BAC, through its Secretariat, a
transmittal memorandum requesting for BAC
Resolution recommending the adoption of
emergency cases and award of contract to the
legally, technically and financially capable
supplier, service provider, contractor and
consultant.

Upon receipt of the price quotations/ proposals,

BAC Sec Procurement Officer shall then
proceed the creation of Technical Working
Group (TWG) from the pool of technical experts
of the DSWD-CO who will examine and
evaluate the submitted documents, and
determine their compliance to the minimum
technical specifications set by the end-user
unit/s (OBSUs), and recommend to the BAC
their findings.

Preparation of BAC Resolution and Not Ten (10) PMS-PPMD,

Issuance of Notice of Award (NOA) applicable calendar days BAC
Secretariat,
Upon receipt of the documents, BAC Sec End-user Unit
Procurement Officer reviews and verifies the
veracity and completeness of the documents to
ensure that the supplier is technically, legally
and financially capable to deliver the goods.

The BAC Sec Procurement Officer then

prepares the BAC Resolution recommending
adoption of the Emergency Cases modality and

472
 award of contract to the legally, technically and
financially capable supplier, service provider,
contractor and consultant. Likewise, the Notice
of Award (NOA) for infrastructures projects and
consulting services are also prepared. The BAC
Resolution and the NOA shall be endorsed to
the Head of the BAC Secretariat for final review
and comments, prior to its routing for approval
and signature of the members of the BAC, and
eventually approval of the Head of the
Procuring Entity (HoPE).

Upon receipt of the duly signed NOA, the BAC

Sec Procurement Officer serves it at once to the
awarded supplier, service provider, contractor
and consultant. The BACSec-in-Charge shall
then endorse the approved BAC Resolution
(CTC) with complete supporting documents to
BAC Sec receiving officer for the updating of
PMT and afterwards endorse to PMS-CMD for
preparation of Purchase Order (PO)/ Contract.

Prepare the Endorsement to End-User Unit (OBSUs) Not Three (3) PMS-CMD,
OBRS and have Concerned for preparation Obligation Applicable working days End-user Unit
the PO signed Request and Status (ORS)
by the HoPE
The PMS-CMD prepares and facilitate the
issuance PO/ Contract.

Upon receipt of the complete documents, e.g.

certified true copies of the BAC Resolution, PR,
and other relevant documents from BAC
Secretariat, the CMD receiving officer updates
the PMT and hand it over to the CMD
Procurement Officer upon coordination with the
CMD Chief to review, prepare executive
summary, and endorse to the end-user
concerned the entire document for preparation
and signing of Obligation Request and Status
(ORS).

Receipt of the funded PO/Contract Not Three (3) PMS-CMD,

Applicable working days Supplier
Upon receipt of the duly funded PO/Contract,
the CMD Procurement Officer shall facilitate the
signing of PO/Contract, notifies and serves
immediately to the supplier, or contractor.

In the same manner, in case of infrastructure

projects and consulting services a
corresponding Notice to Proceed (NTP) shall
also prepared and issued to the awarded
contractor/ consultant.

Submit Sales Supply and Delivery of Goods Not Three (3) PMS-CMD,
Invoice, Billing Applicable working days AS-PSAMD
Statement or For the delivery of goods, the CMD
Statement of Procurement Officer must coordinate with AS-
Accounts PSAMD on the receiving of the stocks/goods,

473
 ensure availability of warehouse space, and
prepare the Request for Inspection (RFI)
addressed to the Inspection Committee.

The Inspection Committee shall inspect and

examine compliance to the technical
specification the delivered goods according to
the technical specifications stipulated in the
PO/Contract, and submit Inspection Report to
the CMD, which shall be the basis for
preparation of Disbursement Voucher (DV) for
processing of payment.

Preparation and Preparation of Disbursement Voucher (DV) Not Three (3) PMS-CMD,
Signing of for Payment Applicable working days FMS
Disbursement
Vouchers Upon receipt of the Inspection Report, Sales
Invoice, Billing/Statement of Account, and other
supporting documents, the CMD Procurement
Officer shall prepare the DV.

The DV along with the supporting attachment

shall be forwarded to the CMD receiving officer
for updating of the PMT. It shall then endorse to
the end-user unit/ (OBSUs) concerned for
signature of the Head of OBS, Cluster Head
concerned for processing and facilitation of
payment to the supplier.

26. Procurement under Direct Retail Purchase of Petroleum Fuel, Oil

and Lubricant (POL) Products and Airline Tickets
Procurement of Goods based on the requirement needed by the agency to be procured
using Direct Retail Purchase of Petroleum Fuel, Oil and Lubricant (POL) Products and
Airline Tickets under Section 53.14 of the 2016 Revised IRR of R.A. 9184 as mode of
procurement.

Office or Division: Procurement Management Service (PMS)

Classification: Highly Technical
Type of Transaction: Government-to-Government (G2G) / Government to Business (G2B)
Who may avail: DSWD Central Office Office/ Bureau/ Service/ Unit (OBSU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

All Purchase Request (PR) with DRN number must be submitted in End-user Unit (OBSUs) submit to BAC
three (3) copies signed by the Head of the OBS indicating complete Secretariat located at the 2nd Floor, Mahusay
technical specifications of the goods and services requested with a Building, DSWD Central Office
certified true copy of approved PPMP and other supporting
documents per request as follows:

 Approved Project Proposal

 Approved Terms of Reference

474
  Justification Letter
 Market Survey / Market Research
 Price Quotation/ Proposal

Conditions for Direct Purchase of Petroleum Fuel, Oil and

Lubricant (POL) Products and Airline Tickets

The procurement of POL products and airline tickets can be

contracted by the end-user to identified direct suppliers or service
providers under the following conditions:

 For petroleum fuel (gasoline, diesel, and kerosene), oil

and lubricants:

a. Direct retail purchase of POL products estimated to be

necessary for the operations of the Procuring Entity
within the fiscal year, including provisions for foreseeable
emergencies based on historical records, shall be
reflected in the annual procurement plan (APP) in its
entirety including any amendment thereto which shall be
reflected in the supplemental APP.
b. Direct purchase must be made from any available
retailers, dealers or gas stations at retail pump price.
c. The requirement must be intended to be used for any
official government vehicles and equipment for
immediate consumption; and d) Payment may be made
through cash advance, reimbursement or other allowable
payment modalities subject to pertinent auditing and
accounting rules.

 For airline tickets:

a. Direct purchase of airline tickets required for official

travels within the fiscal year, including provisions for
foreseeable emergencies based on historical records,
shall be reflected in the APP in its entirety including any
amendment thereto which shall be reflected in the
supplemental APP.
b. Direct purchase must be made from any commercial
airline at fairly reasonable rates, subject to flight
availability at the time of booking, travel days, stopovers,
routes, additional visa requirements and other
reasonable considerations as determined by the end-
user.
c. Payment may be made through cash advance,
reimbursement or other allowable payment modalities
subject to pertinent auditing and accounting rules.
d. Procurement of airline tickets must be in accordance with
existing rules and regulations governing official local and
foreign travels of government personnel and Executive
Order No. 77, s. 2019

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit the PR to The PMS-BAC Secretariat (BAC Sec) receives, Not Three (3) End-user Unit/s
PMS Receiving records the approved Purchase Request (PR) applicable calendar (OBSUs), PMS-
Officer located at with proper signatories – in consonance with the days BAC-
existing guidelines – and with complete

475
PMS – BAC supporting documents, and for encoding in the Secretariat,
Secretariat Procurement Monitoring Tool (PMT). PMS-PPMD

BAC Secretariat checks the inclusion of the

procurement project in the PPMP/APP and
endorse to the PPMD receiving officer.

PPMD receiving officer endorses the PR to the

PPMD-Chief who will then assign a
Procurement Officer to handle the project, and
then reverts to PPMD receiving officer.

The PPMD receiving officer updates PMT,

records and endorses the PR to the assigned
Procurement Officer in coordination with the
PPMD-Chief for thorough review of the
technical specifications, which must be
according to the approved project proposal/
approved Terms of Reference (TOR) /
Technical Assistance.

If found in order, the Procurement Officer affixes

his/her initial and endorse the documents back
to the PPMD receiving officer. Otherwise, the
former shall prepare PR-Action Slip addressed
to the End-User Unit (OBSUs) concerned,
signed by the PPMD-Chief, for further action
and compliance.

The PPMD-Chief approves and signs the PR,

and forwards to the PPMD receiving officer. The
PPMD receiving officer updates PMT, records
and endorses to the PPMD Procurement
Officer.

Approved PR received Not One (1) PMS-PPMD

applicable calendar day
The PPMD receiving officer records, updates
the PMT and endorses to the PPMD
Procurement Officer who will facilitate the
review of the submitted documents.

The PPMD Procurement Officer, thereafter,

endorses to the BAC, through its Secretariat, a
transmittal memorandum requesting for BAC
Resolution recommending the adoption of direct
purchase of POL products and airline tickets as
the mode of procurement and award of contract
to the identified supplier and/or service provider.
Preparation of BAC Resolution and Not Ten (10) BAC
Issuance of Notice of Award (NOA) applicable calendar Secretariat,
days PMS-CMD
Upon receipt of the documents, BAC Sec
Procurement Officer reviews and verifies the
veracity and completeness of the documents to
ensure that the supplier is technically, legally
and financially capable to deliver the goods.

476
 The BAC Sec Procurement Officer then
prepares the BAC Resolution with the following
recommendation:

 The end-user delegated to directly

purchase POL products and airline tickets
in accordance with Part IV (J) of this
Guidelines shall determine the supplier or
service provider capable of delivering the
required POL products and airline tickets
at retail pump price or at the most
reasonable retail price, as the case may.

 Taking into account the usual trade and

business practices being observed in the
industry and the requirements and other
reasonable considerations identified by the
end-user, direct retail purchase of the
required POL products or airline tickets
shall be carried out in accordance with
pertinent accounting principles and
practices as well as of sound management
and fiscal administration provided that they
do not contravene existing laws and
regulations applicable to financial
transactions.

The Notice of Award (NOA) is also prepared.

The BAC Resolution and the NOA shall be
endorsed to the Head of the BAC Secretariat for
final review and comments, prior to its routing
for approval and signature of the members of
the BAC, and eventually approval of the Head
of the Procuring Entity (HoPE).

Upon receipt of the duly signed NOA, the BAC

Sec Procurement Officer serves it at once to the
awarded supplier and/or service provider. The
BACSec Procurement Officer shall then
endorse the approved BAC Resolution (CTC)
with complete supporting documents to BAC
Sec receiving officer for the updating of PMT
and afterwards endorse to PMS-CMD for
preparation of Memorandum of Understanding/
Agreement (MOU/A).

Prepare the End-User Unit (OBSUs) Concerned for Not Three (3) End-user Unit
OBRS and have preparation Obligation Request and Status Applicabl working days
the PO signed (ORS) e
by the HoPE
The End-user Unit/s (OBSUs) facilitate the
issuance Memorandum of Understanding/
Agreement (MOU/A) and the preparation,
signing of Obligation Request and Status
(ORS).

Receipt of the funded Memorandum of Not Three (3) End-user Unit

Understanding/ Agreement (MOU/A) Applicabl working days
e

477
 Upon receipt of the duly funded MOU/A, the
End-user Unit/s (OBSUs) shall facilitate the
signing of MOU/A, notifies and serves
immediately to the supplier and/or service
provider.

Submit Sales Contract Implementation Not As indicated End-user Unit

Invoice, Billing Applicabl in the
Statement or End-user Unit/s (OBSUs) shall monitor the e approved
Statement of implementation of the project. The issuance of TOR
Accounts certification of services rendered shall be issued
by the end-user unit (OBSUs) in accordance
with the approved TOR which shall be basis for
preparation of Disbursement Voucher (DV) for
processing of payment.

Preparation and Preparation of Disbursement Voucher (DV) Not Three (3) End-user Unit,
Signing of for Payment Applicabl working days FMS
Disbursement e
Vouchers Upon receipt of the Billing/ Statement of
Account, and other supporting documents, the
end-user unit shall prepare the DV.

It shall then endorse to Head of OBS, Cluster

Head concerned for signature and for
processing and facilitation of payment to the
supplier.

478
HUMAN RESOURCE MANAGEMENT AND
DEVELOPMENT SERVICE
(HRMDS)

NON-FRONTLINE (INTERNAL) SERVICES

479
1. Issuance of Service Record to Current Officials and Employees

The Service Record (SR) is issued to current Officials and employees in the Central
Office and, as requested, which provides and certifies their detailed government service, to
include: Full Name, Date and Place of Birth, Positions, Status of Employment and Equivalent
Periods and Salaries.

Office or Division: Personnel Administration Division (PAD)

Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: Current Central Office (CO) Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal letter or e-mail request Client
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
BE PAID TIME
E
1. Send mail/e- 1. Receive the none 10 minutes Incoming/Outg
mail or for walk- complete oing Clerk
in without any documents PAD
written request, submitted Receiving
accomplish the Area
HRMDS-PAD
Request Form
(write contact
details as well, if
needed) and
submit to PAD
2. Wait for advice 2.1. Review the none Personnel
of the Personnel Service Card Officer
Officer assigned data, if updated CO & FO
Per16 / FILE 201 Personnel
if needed. 2 Days, 4 hours Transaction
2.2. Encode/ none (depending on Section
check details of the period of
SR, print the retrieving the
issuance and files)
attach the
necessary
documents
2.3. Review and none 3 hours and 30 Section Head
Sign/initial the SR minutes PAD Section
(depending on or Personnel
the availability Officer
of signatories)
OIC/Chief
Admin. Officer

480
 Personnel
Admin.
Division
2.4. Inform the none 10 minutes Personnel
client that SR is Officer
ready (either CO & FO
through chat, e- Personnel
mail or phone call) Transaction
Section
3. Get the SR 3. Provide one none 10 minutes Incoming/Outg
issued originally signed oing Clerk
SR to the client PAD
and have it Receiving
properly received. Area
Ask the client to
accomplish
Customer
Feedback Form
TOTAL None 3 Days
May be extended depending on the
volume of transactions handled

2. Issuance of Certificate of Employment to Current Officials, Employees

and Contract of Service Workers

The COE is issued to current Officials, employees, and COS Workers in the Central
Office, which certifies their services rendered.
.

Office or Division: Personnel Administration Division (PAD)

Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Current Central Office (CO) Officials, Employees and COS
Workers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal letter or e-mail request Client
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Send mail/e-mail or 1. Receive the none 10 minutes Incoming/Outgo
for walk-in without complete ing Clerk
any written request, documents PAD Receiving
accomplish the submitted Area
HRMDS-PAD
Request Form and
submit to PAD
2.1. Review the none Personnel
documents Admin. Asst.

481
2. Wait for advice of submitted and MOA Section
the Personnel check the FILE 2 days, 4 (for COS
Officer assigned 201 if needed. hours (may Workers)
2.2. Encode/ch none take longer Personnel
eck details to hours Admin. Asst.
COE, print the depending on CO & FO
issuance and the period of Personnel
attach the retrieving Transaction
necessary files, if Section
documents needed) (for Officials
and employees)
2.3. Review and none 3 hours and 30 Section Head
Sign/initial the minutes PAD Section or
COE Personnel
Officer
OIC/Chief
Admin. Officer
Personnel
Admin. Division
2.4. Inform the none 10 minutes Personnel
client that COE Admin. Asst.
is ready MOA Section
through the (for COS
HRMIS (or Workers)
either through
chat, e-mail, or Personnel
phone call) Admin. Asst.
CO & FO
Personnel
Transaction
Section
(for Officials
and employees)
3. Get the COE issued 3. Provide one none 10 minutes Incoming/Outgo
originally ing Clerk
signed COE to PAD Receiving
the client and Area
have it properly
received. Ask
the client to
accomplish
Customer
Feedback Form
TOTAL none 3 days
May be extended depending on the
volume of transactions handled

482
3. Issuance of Certificate of Leave Without Pay (LWOP)/No LWOP to
Current Officials and Employees

The CLWOP/CNLWOP is being issued to current Officials and employees in the

Central Office (CO), which certifies that they have/do not have LWOP for a certain
period.

Office or Personnel Administration Division (PAD)

Division:
Classification: Complex
Type of G2C – Government to Government
Transaction:
Who may avail: Current CO Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal letter or e-mail request Client
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID TIME
1. Send mail/e- 1. Receive the none 5 minutes Receiving
mail or for complete Clerk/Email
walk-in without documents Custodian
any written submitted. PAD Receiving
request, Area
accomplish 2. Forward the request
the HRMDS- to the PAD Focal
PAD Request Person.
Form and
submit to
PAD.
2. Wait for advice 3. Review the none 6 days, 5 Focal Person
of the assigned documents hours and 45 LAS
Focal Person submitted and minutes
check if the client
already has an (May be
encoded ELARS. shortened if
there is already
3.1. If there is a reviewed
none, ELARS, or may
encode the be extended
ELARS. depending on
the number of
3.2. If there is an ELARS being
encoded encoded/
ELARS, reviewed at a
proceed to given time, the
step 4. time needed to
review the
ELARS, or

483
 3.3. If there is an length of service
encoded and of the client.)
reviewed
ELARS,
proceed to Administrativ
step 6. e Staff
LAS
4. Review/check the
ELARS vis-à-vis the Focal Person
leave card. LAS

5. Reprint the
corrected ELARS, if Focal Person
errors are found. LAS

6. Encode the needed

details to the
CLWOP/ CNLWOP,
print the issuance
and attach the
necessary
documents.
7. The Focal Person none 2 hours Focal Person
shall forward the LAS
CLWOP/CNLWOP
to the Certifying
Authority for
certification.

8. The Certifying Certifying

Authority shall sign Authority
the CLWOP/ PAD
CNLWOP.
9. Ensure that the none 10 minutes Outgoing
CLWOP/ CNLWOP Clerk or Email
has a security Custodian or
feature (e.g. Focal Person
barcode, dry seal, PAD/LAS
etc.) to avoid data
fraud or falsification
of document.

10. Inform the client that Outgoing

the CLWOP/ Clerk or Email
CNLWOP is ready Custodian or
for releasing via Focal Person
email/SMS/call/chat PAD/LAS
.

484
 3. Get the 11. Provide one (1) duly Outgoing
CLWOP/ signed CLWOP/ Clerk or Email
CNLWOP issued. CNLWOP to the Custodian or
client and request Focal Person
the client to PAD/LAS
accomplish the
CSMF to be Client
submitted via drop
box, email or
Google form.
TOTAL none 7 days
May be extended based on the number
of transactions being handled.

4. Issuance of Certificate of Leave Credits (CLC) to Current Officials and

Employees

The CLC is issued to current Officials and employees in the Central Office, which
certifies their unutilized leave credit balances for a certain period.
.
Office or Personnel Administration Division (PAD)
Division:
Classification: Complex
Type of G2C – Government to Government
Transaction:
Who may avail: Current CO Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HRMDS-PAD Request Form or PAD Receiving Area
formal letter or e-mail request Client
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID TIME
1. Send mail/e- 1. Receive the none 5 minutes Receiving
mail or for complete Clerk/Email
walk-in without documents Custodian
any written submitted. PAD Receiving
request, Area
accomplish 2. Forward the request
the HRMDS- to the PAD Focal
PAD Request Person.
Form and
submit to
PAD.
2. Wait for advice 3. Review the none 6 days, 5 Focal Person
of the assigned documents hours and 45 LAS
Focal Person submitted and minutes
check if the client

485
 already has an (May be
encoded ELARS. shortened if
there is already
3.1. If there is a reviewed
none, ELARS, or may
encode the be extended
ELARS. depending on
the number of
3.2. If there is an ELARS being
encoded encoded/
ELARS, reviewed at a
proceed to given time, the
step 4. time needed to
review the
3.3. If there is an ELARS, or
encoded and length of service
reviewed of the client.)
ELARS,
proceed to
step 6. Administrativ
e Staff
4. Review/check the LAS
ELARS vis-à-vis the
leave card. Focal Person
LAS
5. Reprint the
corrected ELARS, if
errors are found. Focal Person
LAS
6. Encode the needed
details to the CLC,
print the issuance
and attach the
necessary
documents.
7. The Focal Person none 2 hours Focal Person
shall forward the LAS
CLC to the
Certifying Authority
for certification.

8. The Certifying Certifying

Authority shall sign Authority
the CLC. PAD
9. Ensure that the CLC none 10 minutes Outgoing
has a security Clerk or Email
feature (e.g. Custodian or
barcode, dry seal, Focal Person
etc.) to avoid data PAD/LAS

486
 fraud or falsification
of document.

10. Inform the client that Outgoing

the CLC is ready for Clerk or Email
releasing via Custodian or
email/SMS/call/chat Focal Person
. PAD/LAS
3. Get the CLC
issued. 11. Provide one (1) duly Outgoing
signed CLC to the Clerk or Email
client and request Custodian or
the client to Focal Person
accomplish the PAD/LAS
CSMF to be
submitted via drop Client
box, email or
Google form.
TOTAL none 7 days
May be extended based on the number of
transactions being handled.

5. Certification of Performance Ratings

This service covers the facilitation of the issuance of Certification of Performance

Ratings of Officials and employees for the performance period being requested by the
requesting party.

Office or Division: Human Resource Planning and Performance Management Division

Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: Current Central Office (CO) Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Formal Letter or email request for certification PMS Receiving Area
of performance rating DSPMS Online Portal
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit the formal 1. Receive the formal N/A 10 minutes PMS Staff
request letter for request or acknowledge
performance rating email request and
or email request for forward to concerned
performance rating PMS staff for action
to the incoming
clerk. Or request for
certification thru the

487
 DSPMS online
portal
2. Wait for advice from 3. Review the submitted N/A 12 hours PMS Staff
the PMS request and check if the
ratings for the
requested rating period
is available in the PMS
Database
4. If rating is available, the N/A 7 hours PMS Staff
PMS staff shall prepare
the Certification of Authorized
performance Rating for Certifying
approval Authority

4.1. If the rating is not

available, the PMS shall
prepare the certification
of no rating for approval
3. Receive the 5. Once the certificates N/A 50 minutes PMS Staff
documents and fill- are signed, the
up the customer document shall be
feedback form forwarded to the PMS
outgoing staff for
transmittal to the
requesting
OBS/individual
4. Submit the filled-up 6. Once the document has N/A PMS Staff
customer feedback been received by the
form to the PMS requesting OBS/
Staff individual, the PMs staff
shall file the receiving
copy and record the
transaction in the
monitoring tool
TOTAL none 2 ½ days May be
extended
depending on
the volume of
transactions
handled and the
length of service
of the current
Official /
employee as
recorded in the
Leave Ledger

488
 INFORMATION COMMUNICATION
TECHNOLOGY MANAGEMENT SERVICE
(ICTMS)

NON-FRONTLINE (INTERNAL) SERVICES

489
1. ICT Support Services
a. Information Systems Development
Information Systems Development is a process for planning, creating, testing, deploying
and maintaining an information system.
Office or Division: BSSDD ICTMS
Classification: Highly Technical
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Memorandum or Proposal Requesting Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The business 1. Four [4] sub- N/A Depends on BSSDD
owner [Office, processes are the
Bureau, Service initiated by the requirement of
or Unit] submits a ICTMS-BSSDD, in the business
request for coordination with the owner
information Data Management
systems Division [DMD]:
development thru ● BPRA
a memorandum, ● System
proposal Design
or request for ● System
Technical Development
Assistance ● System Testing
2. A fifth [5] sub-
process which is the
System Deployment
is done in
partnership with the
Infrastructure
Management
Division [IMD],
Network and
Technical Service
Support Division
[NTSSD] and Cyber
Security Group
[CSG].

TOTAL

490
b. Project Management and Facilitation
Project Management is the practice of initiating, planning, executing, controlling, and
closing the work of a team to achieve specific goals and meet specific success criteria at
the specified time.

Office or Division: BSSDD ICTMS

Classification: Highly Technical
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
TOR, Project Specification Requesting Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The business N/A 100 days BSSDD
1. The BSSDD provides
owner [Office, technical assistance to (Depends on
Bureau, Service or the Business Owner in the requirement
Unit] submits a the formulation of of the business
request for the Terms of Reference owner)
information systems for the outsource
development thru a projects.
memorandum, 2. The Team Lead provides
proposal or request technical assistance to
for Technical the Business Owner and
Assistance Service Provider in
gathering the
requirements and actual
system development
3. The Business Analyst
provides technical
assistance in the
preparation of summary
of agreements and its
endorsement to
respective units.
4. If the Information System
is ready for deployment,
the Team Lead
coordinates with
Infrastructure
Management Division
(IMD) for resource
requirements

491
 5. The Team Lead
coordinates with Cyber
Security Group for the
Vulnerability Assessment
of the Information
System.
6. If the system passes
vulnerability assessment,
the Data Management
Division (DMD) deploys
the system on production
database environment
and the Infrastructure
Management Division
deploys the system on
production application
environment.

Total N/A

c. Management of Change Request

The change management process in systems engineering is the process of requesting,
determining attainability, planning, implementing, and evaluating changes to a system.

Office or Division: BSSDD ICTMS

Classification: Highly Technical
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Change Request Form ICTMS BSSDD
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The Analyst logs and N/A BSSDD
1. The Business Minor change
reviews the Change
Owner submits
Request Form. If the CRF (1-2 days)
Change Request
is valid, the Analyst will Major change
Form.
draft an assessment and
recommendation else the (7-14 days)
CRF will be returned to New module
Business Owner with
attached notes. (30-60 months)
2. If the CRF is
transactional, the Data
Management Division
(DMD) executes the
request through back-

492
 end. An execution report
and signed CRF will be
prepared right after the
execution.
3. If the CRF is not
transactional, but a
System Functionality-
Related concern, the
Developer codes the
request.
4. A unit testing will be
conducted once done
coding. If there are no
bugs found in the system,
the Analyst conducts
system testing.
5. Once the system passes
the testing and no bugs
are found, the Analyst
prepares a UAT form
which will be
accomplished by the
Business Owner.
6. The Business Owner
conducts the User
Acceptance Testing.
7. The Analyst reviews and
logs the accomplished
UAT form. If there are no
bugs found in the system
the developer will request
for system deployment.
8. The Data Management
Division deploys the
requested changes on
Production Environment
for database related
requests otherwise the
Infrastructure
Management Division
[IMD] for source code
related changes.
9. The Analyst consolidates
the forms and updates
the status in the project
monitoring system.
10. The Team Leader
signs the form and
returns them to business
owner.
Total
Minor change:

493
 1-2 days
Major change:
7-14 days
New module:
30-60 onths

d. VPN Connection Issue Resolution/Escalation

The Cyber Security Group administers, manages and maintains Perimeter Security
solutions and related Systems across all regional offices and data centers

Office or Division: CSG ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

1. The Client 1. NTSSD will then N/A 4 Hours CSG

Transcribe/Classify/E (Refer to
[Office, Bureau,
scalate the Ticket ICTMS SLA)
Service or Unit]
submits a ticket 2. CSG will Assess and
thru ICT Validate User
Support Credentials and
Ticketing Authorization
System. 3. BSSDD/DMD will
process VPN Service
authorization
availability
4. CSG will then
configure policy for
Application
Server/VPN Access
for User and Test
User connectivity

Total 4 Hours
(Refer to ICTMS SLA)

494
e. Virus or Malware Issue
The Cyber Security Group administers and maintains enterprise End-point Security
Solutions for Central and Field Offices.
Office or Division: CSG ICTMS
Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

1. The Client 1. NTSSD will N/A 8 hours CSG

[Office, transcribe/classify (Refer to
Bureau, the Incident if it’s a ICTMS SLA)
valid virus or
Service or
malware incident.
Unit] submits
a ticket thru 2. CSG will perform 2
processes: 1)
ICT Support
Investigate cause of
Ticketing
System. incident and
Issue/update and
install/Update
Endpoint Solution.
3. advisory on
affected/restored
services.
4. If the issue requires
AV installation or
update, CSG will
isolate infected unit If
the issue need OS
Level
repair/restoration,
CSG will isolate
infected unit for deep
analysis and execute
restoration of
services.
5. If it needs external
SLA, CSG will

495
escalate to external
SLA.
Total 8 hours
(Refer to ICTMS SLA)

496
f. Application Vulnerability Assessment
Perform regular security monitoring to identify/mitigate any possible
intrusions/vulnerabilities.

Office or Division: CSG ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: BSSDD
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
VA Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

1. BSSD/The 1. CSG will execute N/A 1 Day CSG

Vulnerability (Depends on
Developer submits
Assessment the VA
a VA Ticket,
NTSSD will then proper. Request)
2. If Documents are
transcribe/ classify
incomplete it will
ticket and CSG will
assess Application be given back to
documentation and BSSD for
Test Environment. completion.
3. Preparation and
Patch Production
Environment will
be issued when
there are no
vulnerabilities
found.
Total 1 Day
(Depends on the VA Request)

g. Information Security Incident Management

The Cyber Security Group will adequately respond to an intrusion or incident, limit
immediate incident impact to users and stakeholders.

Office or Division: CSG ICTMS

Classification: Simple
Type of Transaction: G2G

497
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
N/A 4 Hours CSG
1. The Client 1. NTSSD will
[Office, Bureau, (Depends on
transcribe/classify the
Service or Unit] the IMR
Incident if it’s a valid Request)
submits a ticket virus or malware
thru ICT Support incident.
Ticketing
System. 2. CSG will classify and
assess Nature on
Incident and will Issue
necessary advisory
and assess extent of
damage or data loss.
3. If issue requires
patching, CSG will
forward to
BSSDD/DMD for
patching application
and servers.
4. If issue requires
restoration, CSG will
forward
to BSSDD/DMD for
backup restoration.
5. If issue requires
physical security check,
CSG will forward to
BSSDD/DMD and will
escalate to Admin
Service Security.
6. If issue requires
physical security check,
CSG will forward to
BSSDD/DMD and will
escalate Law to
Enforcement (e.g. NBI,
CIDG).

498
 Total 4 Hours (Depends on the IMR
Request)

h. Website and Domain Provision

Perform methodical data processing, integration, system integration, or enterprise
application integration, organized as shared service of the DSWD and an inherent entity
within the ICTMS.

Office or Division: IMD ICTMS

Classification: Highly Technical
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The requesting 1. The request N/A 30 days IMD
office will be would be encoded in (Subject to the
sending the the ICTMS ticketing approval of the
request in via via system for DIR and CSG)
memorandum documentation and
addressed to the assigned to the proper
ICTMS director technical staff.
and cc’ed the IMD 2. Once the ticket
Chief which will be is assigned or
approved / reassigned to the
disapproved by proper division or
the ICTMS technical staff, the
Director technical staff would
prepare a report to the
director for approval of
the request.
3. The technical
staff would execute
the instructions of the
Director.
4. The staff will
transfer the ticket to
CSG for evaluation
and approval for
publishing.
5. The technical
staff will inform the

499
 client and create a
report via the ticketing
system for
documentati-on.
Total 30 days (Subject to the
approval of the DIR and CSG)

i. Server Provisioning
Provide Infrastructure Management, the ICT core service that lays the foundation of
information management services, and manages and secures the network, computing, and
data center infrastructure and ancillary services that support its operation.
Office or Division: IMD ICTMS
Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The requesting 1. The request N/A 8 Hours – If IMD
office will be would be resources are
sending the encoded in the available
request in via ICTMS ticketing ( Subject to
memorandum via system for endorsement
addressed to the documentation of BSSDD to
ICTMS director and assigned to IMD)
and cc’ed the the proper
BSSD Chief technical staff.
which will be The BSSD would
approved / provide
disapproved by recommendation
the ICTMS s to IMD on the
Director deployment
specifications.
2. Once the ticket is
reassigned, the
system
administrator
checks if the
ticket originated
from BSSD. If it

500
 is not, it is
endorsed to
BSSD for
checking and
evaluation. In
case that the
ticket is from
BSSD, then
proceed to the
next step.
3. The technical
staff would
evaluate the
current capacity
of existing ICT
resources. In
case that the
resources can
accommodate
the
requirements,
the server is then
provisioned.
Otherwise, the
requirements
would be
endorsed to the
Office of the
Director for
Procure- ment.
Total 8 Hours – If
resources are
available
(Subject to
endorsement of
BSSDD to IMD)

j. Active Directory Account Provisioning

Direct the development, installation, and maintenance of information systems, security
controls, confidentiality, integrity and availability of information

Office or Division: IMD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

501
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The ticket is being N/A 4 Hours IMD
1. The user or client evaluated by the
will create a helpdesk
technical support administrator from the
ticket via ICTMS NTSSD and will
ticketing system at assign to the proper
https://ictsupport.d ICTMS division or
swd.gov.ph. Once technical staff.
the ticket is 2. If the ticket is
created, a ticket assigned to the IMD
number shall ticket pool in which
automatically be the unit head or IMD
sent to the client’s staff can take an
registered or unassigned ticket for
official email. The resolution. In cases
helpdesk where a ticket is
administrator shall mislabeled the ticket
acknowledge the is then re-assigned to
client’s Technical the proper division.
Assistance (TA) 3. Once the ticket is
request. assigned to the
System Administrator
group or technical
staff, the technical
staff will coordinate to
client for validation
and get the necessary
information:
a. First Name:
b. Middle Initial:
c. Surname:
d. Ext. Name (if any):
e. Office Name and
Division/Unit:
f. Official Email or
personal email (where
the user credentials
would be sent)
2. The technical staff will
process the creation
of Active Directory
(AD) account
(username and
password).

502
 3. Once the AD account
is created, the
technical staff shall
provide the user
credential and AD
manual for employees
via email for
documenta- tion.

Total 4 hours

503
k. Active Directory Account VPN Access
Provide Infrastructure Management, the ICT core service that lays the foundation of
information management services, and manages and secures the network, computing, and
data center infrastructure and ancillary services that support its operation.

Office or Division: IMD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The ticket is being N/A 4 Hours IMD
1. The user or client evaluated by the (Subject to the
will create a helpdesk approval of
technical support administrator from CSG)
ticket via ICTMS the NTSSD and will
ticketing system at assign to the proper
https://ictsupport.ds ICTMS division or
wd.gov.ph. Once technical staff.
the ticket is created, 2. If the ticket is
a ticket number assigned to the IMD
shall automatically ticket pool in which
be sent to the the unit head or
client’s registered or IMD staff can take
official email. The an unassigned
helpdesk ticket for resolution.
administrator shall In cases where a
acknowledge the ticket is mislabeled
client’s Technical the ticket is then re-
Assistance (TA) assigned to the
request. proper division.
3. Once the ticket is
assigned or
reassigned to the
proper division or
technical staff, the
technical staff will
coordinate to client
for validation and
get the following
information:

504
 a. Purpose:
b. Server/System to
be
accessed: (sample:
http://172.XX.XX.X
X:3000)
c. Access Type:
(sample: HTTPS)
5. The technical staff
will transfer the ticket to
Cyber Security Group
(CSG) which contains
pertinent information to
CSG process.
a.) AD Group Name
b.) Purpose
c.) System to be
accessed
d.) List of users
included
Total 4 Hours
(Subject to the approval of CSG)

l. Systems Patching
Perform methodical data processing, integration, system integration, or enterprise
application integration, organized as shared service of the DSWD and an inherent entity
within the ICTMS.

Office or Division: IMD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The ticket is being N/A Web IMD
1. The user or client evaluated by the Application: 4
will create a helpdesk Hour
technical support administrator from the
ticket via ICTMS NTSSD and will

505
 ticketing system at assign to the proper Software Server
https://ictsupport.ds ICTMS division or side: 8 Hours
wd.gov.ph. Once technical staff.
the ticket is created, 2. If the ticket is
a ticket number assigned to the IMD
shall automatically ticket pool in which
the unit head or IMD
be sent to the
staff can take an
client’s registered or
unassigned ticket for
official email. The resolution. In cases
helpdesk where a ticket is
administrator shall mislabeled the ticket
acknowledge the is then re-assigned to
client’s Technical the proper division.
Assistance (TA) 3. Once the ticket is
request. reassigned to the
proper technical staff,
the technical staff in
turn checks if the
ticket originated from
BSSD. If it is not, it is
endorsed to BSSD for
checking and
evaluation. In case
that the ticket is from
BSSD, then proceed
to the next step.
4. The technical staff
would ensure that a
backup of the system
files is secured prior
to patching
5. The technical staff
would apply the patch
and inform the CSG
of the patches
applied.
6. The technical staff will
inform the client and
create a report via the
ticketing system for
documenta- tion.
Web Application:
Total (4 Hours)

Software Server side:

(8 Hours)

m. Datacenter Entry
Responsible for managing the enterprise-wide network connectivity, providing
computing support and maintaining applications in the production environment.

506
Office or Division: IMD ICTMS
Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The ticket is being N/A 8 Hours IMD
1. The user or evaluated by the (Subject to the
client will create a helpdesk administrator approval of the
technical support from the NTSSD and will Division Chief)
ticket via ICTMS assign to the proper
ticketing system at ICTMS division or
https://ictsupport.dsw technical staff.
d.gov.ph. Once the 2. If the ticket is
ticket is created, a assigned to the IMD
ticket number shall ticket pool in which the
automatically be sent unit head or IMD staff can
to the client’s take an unassigned ticket
registered or official for resolution. In cases
email. The helpdesk where a ticket is
administrator shall mislabeled the ticket is
acknowledge the then re-assigned to the
client’s Technical proper division.
Assistance (TA) 3. Once the ticket is
request. assigned or reassigned to
the proper division or
technical staff, the
technical staff would
check if the proper
information and
documents are in order.
● Delivery Receipt
● Equipment List
● System
Documentation
● Activity List
4. Once the documents
are in order, the activity
is then allowed to
proceed.
5. The IMD technical staff
will create a report via

507
 the ticketing system for
documentation
Total 8 Hours
(Subject to the approval of the
Division Chief)

n. DNS Update

Direct the development, installation, and maintenance of information systems, security

controls, confidentiality, integrity and availability of information

Office or Division: IMD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The ticket is being N/A 4 Hours IMD
1. The user or client evaluated by the (Subject to the
will create a helpdesk Approval of the
technical support administrator from the BSSDD and
ticket via ICTMS NTSSD and will CSG)
ticketing system at assign to the proper
https://ictsupport.d ICTMS division or
swd.gov.ph. Once technical staff.
the ticket is 2. The ticket request
created, a ticket must first be
number shall forwarded to the CSG
automatically be and BSSD for
sent to the client’s approval. Both CSG
registered or and BSSD must both
official email. The provide approval
helpdesk before endorsing the
administrator shall request to IMD for
acknowledge the processing.
client’s Technical 3. If the ticket is
Assistance (TA) assigned to the IMD
request. ticket pool in which
the unit head or IMD

508
 staff can take an
unassigned ticket for
resolution. In cases
where a ticket is
mislabeled the ticket
is then re-assigned to
the proper division.
The ticket must
include the
recommendation from
CSG and BSSD.
4. The technical staff
would then execute
the recommendation
of the CSG and BSSD
5. The IMD technical
staff will create a
report via the ticketing
system for
documentation
Total 4 Hours
(Subject to the Approval of the
BSSDD and CSG)

o. Master Data Management (Database Development)

Master Data Management is the set of technology, tools, and processes that
ensure master data is coordinated across the enterprise.

Office or Division: DMD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Request for 1. Gather user process N/A Specs DMD
system and data Provision (4
development or requirements Hours)
enhancement

509
2. Design Database Deployment/In
logical design stallation (2
3. Create database Weeks)
physical design in
development
environment
4. Test developed
database
Create Database in
production
Total Specs Provision
(4 Hours)

Deployment/ Installation
(2 Weeks)

510
p. Master Data Management Change Management (Add/Change/Delete
Master Data or Existing Databases)
Just like with database development or database structure creation, change
management involves close coordination with the data owners and systems analysts or
software developers (both from the BSSDD).

Office or Division: DMD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit Signed CRF 1. Change Management N/A Patching (4 DMD
process (BSSDD) Hours)
2. Executes request on
backend Change
3. Updates concerned Request (4
database Hours
4. Update master
database (if needed)
Communicate changes

Total Patching
(4 Hours)

Change Request
(4 Hours)

q. Data Visualization

DMD performs tasks and process for data visualization or presentation of data in a
graphical form, in order to help decision-makers and project managers interpret data easily
and make evidence-based decisions.

Office or Division: DMD ICTMS

Classification: Simple

511
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSIN PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID G TIME RESPONSIBLE
1. Request for data N/A Creation (if DMD
1. Gather and check
visualization via data is
requirements
DSWD complete (4
2. Generate required
Dashboard. Hours)
data for visualization
(if Database)
Updating
3. Provide on hand data
Visualization
(if non database
based on
data)
non-database
4. Clean data and
data (1 day)
produce required
tables
Creation (if
5. Produce data
data is NOT
visualization
complete
6. Receive data
(would
visualization for final
depend on
review
data
7. Upload in DSWD
completion
dashboard.
from
Regular updates (if
requester)
needed)

Total Creation:
if data is complete
(4 Hours)

Updating Visualization based on

non-database data (1 day)

Creation: if data is NOT

complete (would depend on
data completion from requester)

512
r. Database Support
Aside from the above processes, the DMD also receives Database Support services
such as database table updates, data extraction, data migration, database-related
application deployment, script deployment, table extraction, transformation, and loading,
application support via addition of admin users, etc.

Office or Division: DMD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Request N/A Maintenance/ DMD
1. Provide initial
database Optimization
response within 30
support via ICT (24
mins and coordinate
Support Hours/depend
with the requester.
Ticketing on the size of
2. Provide resolution
System the tables/
within set SLA
database)
3. Review and approve
resolution’
PPIS Account
4. Change ticket status
Activation &
Close Ticket and
Updates (4
answer Customer
Hours)
Satisfaction Survey

Total Maintenance/Optimization (24

Hours/depend on the size of the
tables/database)

PPIS Account Activation &

Updates
(4 Hours)

s. GIS Support

513
 The Geographic Information Systems (GIS) Unit of the Data Management Division
handles all GIS-related concerns and support of the Department.

Office or Division: DMD ICTMS

Classification: Highly Technical
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Request for GIS 1. Coordinate with N/A Data Support DMD
TA and provides OBSU/Client. Clarifies (30 days)
corresponding TA needs and data
data availability.
2. Analyzes needed data
3. Process Spatial Data
4. Cleanses data
5. Process Spatial Data
6. Finalize Processed
Spatial Data
7. Assess if request is met
8. Receive GIS output
9. Provide Users training

Total Data Support (30 days)

514
t. Incident Requests on ICT Hardware and Software
Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The OBSUs submit 1. The Service Support N/A 4 Hours NTSSD
their incident Team Lead assess and (Refer to ICTMS
request through ICT assign the ticket to SLA)
helpdesk system. appropriate desktop
support engineer.
2. Desktop Support
Engineer provide service
support for ICT software
and hardware trouble to
end user
3. If there's a need for
Service Provider’s
intervention, service
support engineer provide
a TA Report for
submission to
Procurement
Management Division-
Contract Management
Division, if for warranty
claim or to the OBSU
concerned for facilitation
of Purchase Request, if
for Service Provider’s
diagnosis and parts
replacement.
Total 4 Hours
(Refer to ICTMS SLA)

515
u. ICT Technical Specification Request
Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The OBSUs 1. The Service Support N/A 3 Days NTSSD
submit their Team Lead assess (Refer to
incident request and assign the ticket ICTMS SLA)
through ICT to appropriate
helpdesk system. desktop support
engineer.
2. Desktop Support
Engineer provide
Technical
Specification Report
based on industry
standard and market
research.
Total 3 Days
(Refer to ICTMS SLA)

v. Request for Evaluation ICT Hardware and Software

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

516
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The BAC 1. ICTMS Director endorse N/A 3 Days NTSSD
Secretariat request the request to NTSSD. (Refer to ICTMS
for evaluation of ICT 2. NTSSD creates a SLA)
equipment through Technical Working Group
a memorandum to evaluate the
addressed to the Quotations of Bidders.
Director of ICTMS 3. The Technical Working
Group submits an
Evaluation Report
indicating if a bidder is
found to be compliant or
not to BAC Secretariat.
Total 3 Days
(Refer to ICTMS SLA)

w. Assessed as Activity/Training Support

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The OBSUs submit 1. Provide tools/equipment N/A Duration NTSSD
their incident request if needed. depends on
through ICT helpdesk 2. Deliver Technical OBSU request
system. Support. (Refer to ICTMS
3. Confirm with client when SLA)
done.
4. Return tools/equipment
from their proper
disposition if there is any.
Total Duration depends on OBSU
request

517
 (Refer to ICTMS SLA)

x. Technical Assistance for VOIP

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: DSWD Central Office OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The OBSUs submit 1. Reach out to the end N/A Duration NTSSD
their incident request user to verify the issue depends on
through ICT helpdesk 2. After the issue is verified, OBSU request
system. The engineer assigned (Refer to ICTMS
will apply remote(reboot SLA)
the phone, change
config and network
status) solution to solve
the issue
3. The Engineer will render
onsite checking if remote
solution do not
addressed the issue
such as, audio cables,
displays, dial keys, and
network connectivity
4. In the event that the
issue cannot be
resolved, the engineer
will make factual
conclusion and endorse
the matter to network
team
Total Duration depends on OBSU
request
(Refer to ICTMS SLA)

y. Technical Assistance for Webconference/Livestream

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

518
Classification: Simple
Type of Transaction: G2G
Who may avail: DSWD Central Office OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The OBSUs submit 1. Reach out to the end N/A Duration NTSSD
their incident request user to verify the issue depends on
through ICT helpdesk 2. Gather the requirement OBSU request
system. of the end user such as (Refer to ICTMS
the venue and the SLA)
schedule of the event
3. Advice the end user to
conduct an initial dry run
to determine the issue
that may arise
4. If an issue is
encountered, coordinate
with respective focal to
addressed the issue
5. If the issue cannot be
addressed due to defect
on feature, escalate to
the service provider
Total Duration depends on OBSU
request
(Refer to ICTMS SLA)

z. Wide Area Network

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

519
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The OBSUs submit 1. Conduct an initial N/A 4 hours for NTSSD
their incident request troubleshooting by remote
through ICT helpdesk checking the network assistance, 1
system. cables, device alarms, day for onsite, 3
and conduct a Ping Test days if hardware
and Traceroute. By doing replacement is
this, the network engineer
required
can isolate if the cause of
the problem is physical or
logical.
2. Next is to identify the
issue, if it is a physical
issue, conduct power
cycle on the router or
modem and/or replace
the cables. If it is a logical
problem, report the issue
to the Service Provider
together with the ping &
traceroute results and
pictures of the hardware
showing the alarm.
3. Confirm with the remote
contact person if the link
is already restored.
4. Require an Incident
Management Report from
the Service Provider after
issue is resolved for
documentation purposes.
Total 4 hours for remote assistance, 1
day for onsite, 3 days if hardware
replacement is required

aa. Network (Wired and Wireless)

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

520
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The OBSUs submit 1. The first step to do when N/A 4 hours if only NTSSD
their incident request this issue occurs is to single user is
through helpdesk check the physical layer - affected, 8
system. the network cable for hours if an
wired user and wireless OBSU is
adapters for wireless affected
users.
2. Next is to check the
network configurations of
the device of the user
requesting the ticket.
Check the IP
configurations of the
device if it is acquiring the
proper addressing
scheme. Initiate a ping
test to the LAN gateway
and outside network such
as Google DNS. Check
the port where the device
is connected in the switch
or wireless access point
where the device is
connected.
3. Confirm to the end-user
that the ticket is already
resolved before closing
the ticket in the Ticketing
System. Document the
procedure undertaken for
reference.
Total 4 hours if only single user is
affected, 8 hours if an OBSU is
affected

bb. ICT Support Ticketing System

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU

521
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. The ICT 1. While the email is N/A Depends on the NTSSD
Support Ticketing [email protected]. Incident/Service
System is accessible With this ticketing system, Request
via Web form and via end-user can now monitor (Refer to ICTMS
email. The URL to the progress of his/her SLA)
access the said Technical Assistance (TA)
system is request. There are two
https://ictsupport.ds classifications of TA
wd.gov.ph using the request, Incident and
AD credentials for Service Request each has
login. its respective Category
and subcategory to be
able to be concise on
each TA request.
2. The moderator will assign
the TA to the technician.
The assigned technician
shall provide an initial
response to the
requester.
3. Upon resolution, the
technician will change the
status to resolved.
4. Should the requester
agreed, he/she will update
the ticket status from
resolved to close
otherwise she/he should
reply to the ticket to
reopen the ticket
automatically.
5. Once the ticket status has
changed into close, the
requester will receive an
invitation to answer the
Customer Satisfaction
Survey.
Total N/A

522
 cc. Wireless Service (Wiserv)

Processes technical assistance for both hardware and software

Office or Division: NTSSD ICTMS

Classification: Simple
Type of Transaction: G2G
Who may avail: All DSWD OBSU
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ICT Support Ticket
ICT Support Ticketing
System. https://ictsupport.dswd.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Request of technical Wiserv focal to check the None Depends on the NTSSD
assistance ( Account status of the registered Incident/Service
Activation/Deactvati account. Request
on; Account Update; (Refer to ICTMS
Keyword Creation; Facilitates request within the SLA)
Inaccessible) set SLA

Update the status of the ticket

2. Click the closing link from Open to resolve upon
received via email if logging of the resolution
amenable with provided
resolutions provided
else reply the
remarks to reopen
the ticket.
3. Accomplish the
Customer
Satisfaction Survey
Form received via
email.
Total N/A

523
KAPIT-BISIG LABAN SA KAHIRAPAN
COMPREHENSIVE AND INTEGRATED
DELIVERY OF SOCIAL SERVICES
NATIONAL COMMUNITY-DRIVEN
DEVELOPMENT PROGRAM
(KALAHI-CIDSS NCDDP)

NON-FRONTLINE (INTERNAL) SERVICES

524
 1. Request for Technical Approval for KC-NCDDP
Technical Review of the proposed sub-projects with a grant amount of 2 million and above
to ensure compliance of requirements of the Community-Based Infrastructure Manual.

Office or Division: KC-NCDDP Engineering, CD, and Procurement

Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: Barangay Development Council - Technical Working Group (BDC - TWG)
through the Regional Program Management Office (RPMO)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Program of Work (POW) including detailed Municipal Engineer's Office and/or Regional
estimates, bill of quantities/materials, work Program Management Office / Area
schedules in Gantt chart of Program Evaluation Coordinating Team Office
Review Technique (PERT) Critical Path Method
(CPM) - Scanned or Photocopy
Technical plans and specifications - Scanned or Municipal Engineer's Office and/or Regional
Photocopy Program Management Office / Area
Coordinating Team
Applicable social and environmental safeguards Department of Environment and Natural
clearance - Scanned or Photocopy Resources
Community Procurement Plan - Scanned or Barangay Local Government Unit / Barangay
Photocopy Sub-Project Management Committee and/or
Area Coordinating Team
Market and economic study (for enterprise Regional Program Management Office / Area
development sub-projects) - Scanned or Coordinating Team
Photocopy
Operation and Management Plan clearly stating Regional Program Management Office / Area
the O&M arrangements; appropriate organization, Coordinating Team
policy/by-laws, guidelines and user’s fee (for
Enterprise Development SPs) - Scanned or
Photocopy
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Regional Program 1. NPMO Staff receives the None 15 Minutes Administrative
Management Office request for printing and the Assistant II or
submits a request for a directives of the DNPM. Admin on
Technical No Records
Objection Letter to the
National Program
Management Office.
2. RPMO waits for the 2.1 The DNPM reviews the None 30 minutes Deputy National
review, preparation, document to identify which Program
and approval of the cluster is responsible for the Manager and
Technical NOL. request that will provide the Administrative
response and actions needed Assistant II
to be routed by the Admin
Assistant II.

525
 2.2 Procurement Unit reviews None 2 hours Project
the Community Procurement Development
Plan as to its correctness and Officer IV –
consistency with the POW, Procurement
and proper contract
packaging.
2.3a If the request is None 2 hours Project
compliant and with complete Development
requirements, the MATA Officer IV –
Team will prepare the Eng’g, CD, and
Technical NOL for approval, Procurement
affix his/her initials and
forward it to the Admin
Assistant II for routing to the
DNPM.
2.3b If the request is non- Project
compliant and/or incomplete Development
requirements the MATA Team Officer IV –
will prepare a response letter Eng’g, CD, and
incorporating the findings of Procurement
the review and request for
compliance on the findings
and/or missing documentary
requirements for the issuance
of Technical NOL, affix his/her
initials, and forward it to the
Admin Assistant for routing.
2.4 Routing of the response to None 15 Minutes Administrative
the request for NOL to DNPM Assistant II
for review
2.5 Review for Initial Approval None 15 minutes Deputy National
/ Disapproval of Technical Program
NOL Manager
2.5a.For approved proceed to
item 2.6
2.5b. For a disapproved return
to item 2.2
2.6 Routing of the Technical None 15 Minutes Administrative
NOL to NPM Approval / Assistant II
Disapproval and Signature.
2.7 Review for Approval/ None 15 minutes National
Disapproval and Signature of Program
the Technical NOL. Manager and
2.7a. For approved proceed to Administrative
item 2.7 Assistant II
2.7b. For a disapproved return
to item 2.2

3. The Requesting 3. The Administrative None 15 Minutes Administrative

RPMO receives the Assistant routes the final Assistant II and
Issuance of Technical response to Kalahi Records Kalahi Records
NOL. and issues the Technical NOL
to the RPMO

526
4. Request the Field office to None 5 minutes KALAHI-CIDSS
fill up and accomplish the Records
Client Satisfaction
Measurement Survey Form
6 hours and 5
TOTAL None
minutes

527
2. Concurrence of LGU Engagement
Municipal local government units must undergo the KC-NCDDP enrollment process that aims to brief the local
government units about responsibilities in KC-NCDDP and provide them with opportunities for comments and
inputs. As such, the enrollment process will include mapping out the various roles, responsibilities, and contributions
that DSWD will expect from the local government units. Through the enrollment process, the local government
unit’s commitments for KC-NCDDP are better clarified at the early stage, and risks of the local government unit’s
failure to deliver said commitments can be anticipated and managed by DSWD.

Office or Division: CD Division

Classification: Complex
Type of G2G – Government to Government
Transaction:
Who may avail: Targeted Communities of the Program
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Endorsement from Regional Director DSWD Regional Office
2. Letter of Intent from the Local Chief Executive to Municipal Local Government Unit
participate in KC-NCDDP & SB implementation and SB
Resolution to Engage in the Program - Scanned or
Photocopy
3. Municipal Local Government Unit Enrollment Form - Area Coordinating Team / Municipal Local
Scanned or Photocopy Government Unit
4. Local Government Unit -Led Implementation Eligibility Regional Program Management Office /
Checklist - Scanned or Photocopy Area Coordinating Team
5. Local Government Unit Capacity Assessment Result - Regional Program Management Office /
Scanned or Photocopy Area Coordinating Team
6. Potential Problem Analysis (PPA) - Scanned or Regional Program Management Office /
Photocopy Area Coordinating Team
7. Municipal Program Implementation Proposal (MPIP - if Municipal Local Government Unit
LGU Led) and/or CEAC work plan (if regular CEAC) (if
rating in the Local Government Unit Capacity Assessment
Result falls under Moderately Strong or Strong) - Scanned
or Photocopy
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE PAID
1. Regional Program 1. NPMO Staff receives the None 15 Minutes Administrative
Management Office request for printing and Assistant II or
(RPMO) submits a directives of the DNPM. Admin. on
request for Concurrence KALAHI-
of LGU Engagement to CIDSS
the National Program Records
Management Office
(NPMO)
2. RPMO waits for the 2.1 The DNPM reviews the None 4 hours Deputy
review, preparation, and document to identify which National
approval of the cluster is responsible for the Program
Concurrence of LGU request that will provide the Manager and
Engagement response and actions needed

Page 528 of 606

and to be routed by the Administrative
Admin. Asst. II. Assistant II
2.2 Division Head Review and None 4 Hours Project
provide instruction to Development
assigned PDO IV - CD to Officer V – CD
validate and assess the
completeness of
requirements and for the
drafting of
concurrence/acknowledgmen
t.
2.3 Review the content and None 2 Days Project
completeness of documents Development
and all the documentary Officer IV – CD
requirements for the
Concurrence of LGU
Engagement
2.4a If the request is None 2 Hours Project
compliant with the Development
requirements, the PDO IV will Officer IV – CD
prepare and draft the letter of
concurrence, affix his/her
initials, and forward it to the
Admin Assistant for routing
and approval of the Division
Head.
2.4b If the request is non-
compliant with the
requirements, the PDO IV will
prepare a response letter
incorporating the findings of
the review and request for
compliance on the findings
and/or missing documentary
requirements for the issuance
of Concurrence, affix his/her
initials, and forward it to the
Admin Assistant for routing
and approval of the Division
Head.
2.5 Routing of the response to None 15 Minutes Administrative
the request for Concurrence Assistant II
to DNPM for review

2.6 Review for Initial None 2 Hours Deputy

Approval/ Disapproval of the National
Concurrence Program
Manager

Page 529 of 606

 2.6.a. for approved proceed to Administrative
2.6 Assistant II

2.6.b. for disapproved return

to item 2.2
2.7 Routing of the request for None 15 Minutes Administrative
Concurrence to NPM for Assistant II
Approval / Disapproval and
Signature.
2.8 Review for Approval/ None 2 hours National
Disapproval and Signature of Program
the Concurrence. Manager

2.8.a. approved can proceed

to item 3
2.8.b. disapproved return to
item 2.2
3. The requesting RPMO 3. The Administrative None 30 Minutes Administrative
receives the issuance of Assistant routes the final Assistant II and
Concurrence of LGU response to Kalahi Records KALAHI-
Engagement. and issues the Concurrence CIDSS
of LGU Engagement to the Records.
RPMO.
4. Request the Field office to None 5 Minutes KALAHI-
fill up and accomplish the CIDSS
Client Satisfaction Records.
Measurement Survey Form
TOTAL None 3 Days, 7 Hours and 20 Minutes

Page 530 of 606

 LEGAL SERVICE
(LS)

NON-FRONTLINE (INTERNAL) SERVICES

Page 531 of 606

 1. Issuance of Online Certificate of No Pending Administrative Cases
Certificate of No Pending Administrative Cases (CENOPAC)
This process covers online requests for CENOPAC filed by the DSWD Central Office
personnel who has (a) an active HRMIS account and (b) updated employment status.

Office or Division: Legal Management Division (LMD)

Opisina o Sangay:
Classification: Simple
Klasipikasyon: Payak
Type of Transaction: G2G – Government to Government
Uri ng Transaksyon:
Who Can Use the Service: DSWD Central Office Personnel
Mga Maaring Gumamit ng Mga Kawani ng Tanggapang Sentral ng DSWD
Serbisyo:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Listahan ng mga Kailangang Dokumento Saan Kukunin
1. Request for CENOPAC through HRMIS Access Account DSWD Central Office
Paghiling ng CENOPAC sa pamamagitan ng HRMIS Tanggapang Sentral ng DSWD
Access Account
2. Answered Client Feedback Form
Sinagutang Client Feedback Form
CLIENT’S STEPS AGENCY ACTION FEES PROCES PERSON
Dapat Gawin ng Aksyon ng Ahensya Bayad SING RESPONSIBLE
Kliyente TIME Nakatalagang
Tagal ng Yunit/Kawani
Proseso

1. The Legal Assistant (LA)

receives requests for
CENOPAC through Legal
Case portal.

1. Ang Legal Assistant (LA) ay Legal Assistant

nakatanggap ng kahilingan ng
CENOPAC sa pamamagitan ng 10
None
LCP minutes
Wala
10 minuto
1.1. The Legal Assistant
(LA) must log-in to
the
legalcaseportal.dswd.gov.ph
to check
the request.

Page 532 of 606

 1.1. Ang LA ay dapat na mag-
log-in sa
legalcaseportal.dswd.gov.p
h para suriin ang kahilingan

2. LA checks the name of the

requestor against the Legal
Case Portal (LCP) database to
determine whether or not
the requestor has a pending
administrative case.

2. Sinuri ni LA ang pangalan ng

humihiling sa Legal Case Portal
(LCP) database para malaman
kung ang humihiling ay may
nakabinbin na Kasong
Administratibo.

2.1. If the requestor has no

pending administrative case,
LA clicks the ISSUANCE
button and enters the date of 35
None Legal Assistant
the start period of processing. minutes
Wala
The requestor will then receive 35 minuto
an email notification that
his/her request is being
PROCESSED.

2.1. Kapag ang humihiling ay

walang nakabinbin na
Kasong Administratibo, ang
LA ay pipindutin ang
APPROVE button at kapag
ang humihiling ay may
nakabinbin na Kasong
Administratibo, ang LA ay
pipindutin ang
DISAPPROVED button.

2.2 If the requesting employee HAS a

PENDING administrative case,
LA clicks the DISAPPROVED

Page 533 of 606

 button. The requestor will
receive an email notification of
the disapproval with an
instruction to coordinate with the
Legal Service (LS) for the
specific details.

2.1.1 Kung hindi

naapprubahan, ang
humihiling ay
makakatanggap ng abiso
sa email ng hindi pag-
aprub kasama ng
koordinasyon sa Legal
Service para sa tiyak na
detalye:

3. For printing CENOPAC requests, LA

clicks the PRINT CENOPAC button
and enters the name of the LS
Director and position.

3. Para sa pag-imprenta ng hiniling

na CENOPAC, pipindutin ni LA
ang “PRINT CENOPAC button”.

3.1. LA prints out two original 10

certifications. None Legal Assistant
minutes
Wala
10 minuto
3.1. Ipiprint ng LA ng dalawang
orihinal na sertipikasyon.

3.2 LA shall forward the printed

certifications to the LS
Director for signature.

3.2 Ipapasa ng LA ang

inemprentang
sertipikasyon sa Direktor ng
LS para pirmahan

4. The LS Director shall sign the

certification. In case of absence or None LS Director
10 hours
Wala Direktor ng LS

Page 534 of 606

 unavailability of the LS Director, the 10 oras13
Office in-Charge (OIC), based on the
Order of Succession, shall be the
signatory.

4. Pipirmahan ng Direktor ng LS ang

sertipikasyon. Kung sakaling wala
ang Direktor ng LS, ang “Officer-in-
Charge (OIC)” batay sa “Order of
Succession, ang dapat lumagda.

4.1 LS Director will give the signed

certification to LA for Release.

4.1 Ibibigay ng Direktor ng LS ang

nilagdaang sertipikasyon sa
LA para ilabas.

5. LA clicks the APPROVE button and

shall give the approved and signed
certifications to the Administrative
Aide (AA) for release.

5. Ibibigay ng LA ang naaprubahan at

nilagdaang mga sertipikasyon sa
Administrative Aide (AA) para
ilabas. 15 Legal Assistant &
None
minutes Administrative
Wala
15 minuto Aide
5.1. The AA shall release the
approved and signed
CENOPAC to the requestor or
his/her authorized
representative.

5.1. Ilalabas ng AA ang aprub na

CENOPAC sa naghiling o sa
kanyang kinatawan.

13
Includes the waiting time.
Kasama ang oras ng paghihintay.

Page 535 of 606

5.2. AA shall give a copy or link of
the Customer Feedback Form
to the requestor.

5.2. Ipapadala ng AA ang copya

or link ng LS Client
Feedback Form.

Total Turnaround Time: 11 hours and 10 minutes or 1 working

Kabuuang Oras ng Pagproseso: day, 3 hours and 10 minutes (waiting time
included)
11 oras at 10 minuto

Page 536 of 606

NATIONAL HOUSEHOLD TARGETTING
OFFICE
(NHTO)

NON-FRONTLINE (INTERNAL) SERVICES

Page 537 of 606

1. Data Sharing with DSWD OBSUs - Name Matching
Processing of data to determine if a household is in the Listahanan database and what its
corresponding poverty status.

Office or Division: National Household Targeting Office

Classification: Complex, Highly Technical
Type of Transaction: Government to Government (G2G), Government to Business
(G2B), Government to Citizen (G2C)
Who may avail: All DSWD Offices, Bureaus, Services, Units (OBSUs) at the
Central and Field Offices, Centers, Residential Care Facility,
Sections, and Units (CRCFU) at the regional level, and attached
agencies.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Request (Indicate reason for name Provided by the Client
matching)
2. Electronic copy (Preferably in CSV format) of
the name to be matched which includes the
following:
 Complete name (Last name, First Name,
Middle Name, Extension Name)
 Birth Date (YYYY-MM-DD format)
 Philippine Standard Geographic
Classification of (PSGC) Province,
City/Municipality, and Barangay
3. Non-Disclosure Agreement (NDA) signed by
the: (1) Head of Office as Personal Information
Controller (PIC), (2) designated Data Privacy
Officer (DPO) or Compliance Officer (COP)
4. List of Personnel who will access, process, and
safeguard the Listahanan data, including the
employed data processing

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE

1. Provide the 1.1 Receive the request None 15 minutes Administrative

letter of 1.2 Record the request in the Assistant (AA)
request DSWD EDTMS / any
together with other tracking system
the electronic

Page 538 of 606

 copy of the 1.3 Endorse request to the
names for NHTO Director / Regional
name Director
matching
1.4 Provide instruction to None
facilitate/review the 2 hours NHTO Director
request / Regional
1.5 Endorse to the NHTO Director
OD Chief / Policy and
Plans Division (PPD)
Chief

1.6 Provide None 1 hour NHTO-OD

recommendations on Chief / PPD
the request Chief
Endorse to the
assigned Project
Development Officer
(PDO) to inform the
client about the status
of their request
1.7 Status of the approval / None 1 hour NHTO
disapproval of the data Director/
request based on the Regional
DSWD AO 19, s.2021 Director /
 Disapproved – Sign the Administrative
Unit (AU)
letter of disapproval
and endorse to the
client. End of process. NHTO-PDO /
NHTS-
 Approved – Notify and Regional Field
provide the NDA and Coordinator
documentary (RFC)
requirements to the
client

2. Provide 2.1 Review all documentary None 2 hours NHTO-PDO /

the requirements including the NHTS-RFC
documentary NDA submitted by the
requirements client
and the NDA

Page 539 of 606

 signed by the  Non-Compliant –
Head of Office Inform the client
(HOO) as regarding the
Personal incomplete
Information requirement via email.
Controller (PIC) OD / IT Chief /
 Compliant:
and the AU
designated Data a. Sign the NDA and
Privacy Officer endorse to the DPO
(DPO) / for signature AU
Compliance Endorse the signed NDA to
Officer for Information Technology
Privacy (COP) Division (ITD) for processing
2.2 Review the compliance of None 1 hour ITO –
the electronic copy of Database
names with the required Management
template/format: Section (DMS)
 Non-Compliant – / NHTS
Inform the client about
1 day
the findings via email
(5,000 and
Compliant – Process the below)
request within the set deadline
depending on the volume or 3 days
number of names to be (5,001 –
matched 50,000)

7 days
(50,001 –
400,000)

20 days
(400,001 –
1,000,000)
3. Provide a 2.1 Secure the data by None 3 hours ITO – DMS /
storage device adding a password to NHTS
that is approved the file
by the IT Chief or 2.2 Prepare the Data
request for a Release Form (DRF)
Google Drive link 2.3 Draft the response
memorandum
2.4 Save the results in a
compact disc (CD),
Universal Serial Bus

Page 540 of 606

 (USB) stick, or hard
drive
2.5 Sign the DRF
2.6 Endorse the finalized
documents to NHTO IT Chief /
Director / PPD Chief NHTS – RFC /
ITO
3.7 Sign the memorandum None 1 hour NHTO
and endorse to AU / AA for Director/
releasing Regional
Director
3. Receive the 4.1Track the documents in the None inutes AA
documents EDTMS / any other tracking
system
4.2 Scan a copy of the
documents for record
keeping
4.3 Release the document to
the client

5. Fill-out the 5.1 Provide the client the None 10 minutes ITO – DMS /
Satisfactory CSMS form per NHTS
Measurement Committee on Anti-Red
Survey Tape (CART)
(CSMS) guidelines

TOTAL: None Minimum – 2 days, 3 hours,

*With possible extension on the actual data 35 minutes
processing depending on the number of
names required but shall not exceed forty (40) Maximum – 21 days 3,
hours, 35 minutes
days as reference in RA-IRR-11032.Rule
7.Section 3.c.

2. Data Sharing with DSWD OBSUs - List of Data Subjects

Generation of data sets with Personal Information (PI) and Sensitive Personal Information
(SPI) for social protection purposes.

Office or National Household Targeting Office

Division:
Classification: Complex, Highly Technical

Page 541 of 606

Type of Government to Government (G2G), Government to Business (G2B),
Transaction: Government to Citizen
Who may avail: All DSWD Offices, Bureaus, Services, Units (OBSUs) at the Central and Field
Offices, Centers, Residential Care Facility, Sections, and Units (CRCFU) at the
regional level, and attached agencies.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Letter of Request (indicating purpose for the request, Provided by the Requesting Party
the list of data sets required and how these will be
used, and a reasonable timeline as to when the
requested data is needed
2. Document indicating the appointed and NPC-
registered Data Protection Officer
3. Accomplished Non-Disclosure Agreement (NDA)
4. List of personnel who will have access to the
Listahanan data together with the purpose and data
processing they will employ in the treatment of data
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1.The Requesting 1. Receive and record the request in None 15 minutes Administrative
Party will endorse the document transaction/ tracking Assistant III
their letter of system.
request with
attached e-copy 1.1. Advise the requesting party that
of data they will receive an email or call
requirements to after 2-3 working days on the
NHTO/ NHTS. approval of their request and the
expected schedule of release of the
results.
1.2. Forward the request to the
NHTO Director/ NHTS Policy and
Plans Division (PPD) Chief for
approval.

1.3. Review, input comment and None 6 hours NHTO Director/

NHTS PPD Chief
decide if the request is for processing
or not, then endorse it to the NHTO
Operations Division Chief/ Regional
Field Coordinator.
1.4. Input recommendations and None 6 hours NHTO Operations
Division Chief/
endorse it to the designated Data Regional Field
Privacy Officer (DPO) Coordinator

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 1.5. Review the request and make None 3 hours NHTO CO
/Regional Data
recommendations if the request is Privacy Officer
for approval or not, then endorse to
the NHTO Director/ NHTS Policy
and Plans Division Chief.
2. Submission of 2.1. The NHTO Director/NHTS PPD None 2 hours NHTO Director
signed Non- /NHTS PPD Chief
Chief endorses the & assigned
Disclosure recommendation to the assigned Project
Agreement Development
Project Development Officer to
(NDA) Officer
Agreement and inform the client on the approval or
other disapproval of the data request
documentary based on the DSWD AO 19, s.
requirements 2021.
not included in  If Approved – Communicate
the submission with the requesting party,
of letter of
request to the facilitate the signing of the
NHTO/ NHTS NDA, and review all the
for review on documentary requirements
completeness
 If Disapproved- Return to
requesting party and
prepare a Denial of Request
for Data Form highlighting
the grounds for such denial.
End of process.

5.1. After accomplishing the NDA

and reviewing the completeness of
the documentary requirements,
endorse to the NHTO IT Division
Chief or designated IT personnel/
NHTS Information Technology
Officer

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2.2. Generate the requested data None 3 day 1 day NHTO/NHTS
Information
Technology
Officer
2.3. Review result of the data None 2 1 day NHTO Quality
Management
generation. Section/
NHTS Regional
Field Coordinator

2.4. Secure the data by adding None 1 day NHTO Quality

password protection to the file. Management
Section & IT
Division Chief/
NHTS Information
2.5. Prepare Data Release Form Technology
Officer
(DRF), draft memorandum reply,
and burn results in a compact disc
(CD), USB stick, or hard drive.
 Other storage device may
apply as long as it is
approved by the IT Head
and the storage device is
provided by the requesting
party.
 Google drive may also be
used as a storage of the
requested data as long as it
is encrypted and password-
protected. Further, the
password will only be
released to the authorized
personnel of the requesting
party.

2.6. Counter sign in the DRF

2.7. Finalize the memo, attach the

Data Release Form (DRF) and
secure data then forward it to the
Administrative unit.

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 2.8. The Administrative Section will None 10 minutes Administrative
Assistant III
track and scan the document before
releasing the result to the
requesting Party.
3. Call 3.1. Provide the password of the file None 10 minutes NHTO/NHTS
NHTO/NHTS for Information
to the requesting party thru phone Technology
retrieval of upon inquiry and receive the signed Officer
password upon
Certificate of Acceptance from the
receipt of the
result and requesting party.
submit the
signed 3.2 Administer the Client
Certificate of Satisfactory Measurement Survey
Acceptance (CSMS) form per Committee on
Anti-Red Tape (CART) guidelines.

Total: None 5 days, 1

*with possible extension on the actual data hour and 35
processing depending on type of data being minutes
(minimum)
requested and the compliance and submission of
the documentary requirements by the requesting
party.

3. Data Sharing with DSWD OBSUs - Statistics/Raw Data Request

Generation of source data, unprocessed anonymized data or numerical processed data as
requested by the client.

Office or NHTO – Operations Division

Division:
Classification: Complex
Type of Government to Government (G2G), Government to Business (G2B),
Transaction: Government to Citizen
Who may DSWD OBSUs
avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

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1.Letter of Request (specify purpose and data Provided by the Requesting Party
requested)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1.The 1.1 Receive and record the None 30 minutes Administrative
Assistant
requesting request in the Document
OBSU submits Transaction/ tracking
their letter of system
request for 1.2 Forward request to the
Listahanan Office of the NHTO
statistical/ raw Director or PPD Chief
data.
1.3 Review the merit of None 5 hours NHTO Director/
PPD Chief
request based on AO 19
s.2021. Upon approval of the
request, endorse to the
NHTO Operations Division
(OD) / National Household
Targeting Section (NHTS).
1.4 Input comment/s then None 1 hour Operations Division
Chief (Central Office)
endorse to the OD-Statistics
Section.
1.5 Provide instruction None 1 hour Statistics Section
Head/
based on the data NHTS – RFC
requested, then forward to
the Associate Statistician for
data generation.
1.6 If the request is: None 1 day Associate
Statisticians
 Not clear
a. In case of vague data
request, the Associate
Statisticians shall
coordinate with the data
users (through emails,
recorded calls or text) to
clarify the data
requirement.

b. In case the requested

data is not available in

Page 546 of 606

 the Listahanan
database, the Associate
Statistician shall provide
recommendations to the
requesting party on
other possible data
available.
 Clear
5.1 Generate the
requested data from the
Listahanan database (in
excel or in any format
available).
5.2 Draft response
letter/ memorandum to
the requesting party and
attach routing slip.
1.7 Submit to the Statistics
Section Head/ RFC.
1.8. Review the generated None 4 hours Statistics Section
statistical /raw data. In case Head/
RFC
the generated data is:
 Not accurate – Return
the generated
statistical/raw data to
the Associate
Statisticians for revision.

Accurate – Submit to the

NHTO Operations Division
Chief / PPD Chief for
approval and data release.
1.9. Countersign response None 1 hour Operations Division
Chief (Central Office)
letter/ memorandum then
endorse to the NHTO
Director.
1.10. Approval of the None 5 hours NHTO Director/ PPD
facilitated data request for Chief
release to the requesting
party.
 Not approved – Return
the facilitated request to

Page 547 of 606

 the NHTO Operations
Division / NHTS for
revision.
Approved – Sign the
response letter/
memorandum with the
attached facilitated data
request for release.
2. Receive the 2.1. Track and facilitate the None 30 minutes Administrative
data requested release of the approved data Assistant
and fill-out the request to the requesting
CSMS form party.
2.2 Administer Client
Satisfaction Measurement
Form (CSMF) during the
release of approved data
request.

2.3 Update and close

transaction in the document/
tracking system.

Total: None 3 days and 2

hours

Certification for Whatever legal purposes it may serve, to wit:

a. For Fidelity Bind;

b. For Scholar Application;
c. For Loan Application;
d. For Employment Application; and
e. Others

Page 548 of 606

PANTAWID PAMILYA PILIPINO PROGRAM
(4PS)

NON-FRONTLINE (INTERNAL) SERVICES

Page 549 of 606

1. Provision of Assessment on the Request for the Declaration of Force
Majeure / State of Calamity
This section describes approval process for the Request for the Declaration of FM/state
calamity , which is accordance with approved 4Ps IRR stipulated in Rule VIII, Section 15
which states " Any of all the conditions for entitlement may be suspended by the DSWD
Secretary during times of calamity, war and armed conflicts and force majeure situations in
accordance with relevant laws and DSWD guidelines, In such cases , full compliance to such
conditions are deemed waived and payments to beneficiaries shall be granted in full."

Office or Pantawid Pamilyang Pilipino Program - National Program Management

Division: Office
Classification: Complex
Type of
G2G- Government to Government
Transaction:
Who may avail: DSWD Regional Offices
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
 1 Formal request signed by the DSWD Regional  Requesting Region where fortuitous events
Director to invoke Rule VIII, Section 15 of occurred
Pantawid Pamilyang Pilipino Program IRR.

 Certification/s attesting the occurrence of the  Concerned agencies

event/s affecting the implementation of the
program or hampering the beneficiaries from
complying with the program conditions
Fees to be Processing Person
Client Steps Agency Actions
Paid Time Responsible
1. Submit official 1. Assess and validate the None 3 days 4Ps NPMO
requests request for the approval – Compliance
specifying the of the declaration of the Verification
areas affected Force Majeure and Division
and program endorse the results of (CVD)/Division
conditions assessment and Chief
requested, recommendations to the
together with Office of the Deputy
the necessary National Program
certifications Manager for Operations.
from the
concerned
agencies.
None 2. Review the endorsed None 2 days 4Ps NPMO –
assessment results and Office of the
recommendations that Deputy Program

Page 550 of 606

 provide initials and forward to Manager for
the Office of the National Operations/Deput
Program Manager y Program
Manager for
Operations
None 3. Review the endorsed None 2 days 4Ps NPMO –
assessment results and Office of the
recommendations, National Program
provide signatures then Manager/Nationa
forward to the l Program
concerned office/s. Manager

Total: None 7 days

Page 551 of 606

PROGRAM MANAGEMENT BUREAU
(PMB)

NON-FRONTLINE (INTERNAL) SERVICES

Page 552 of 606

1. Securing Travel Clearance Blue Cards
A booklet of blank travel clearance forms with serial numbers as its security mechanism
where its distribution is controlled by the Program Management Bureau for issuance to the
DSWD Field Offices

Office or Division: Sectoral Programs Division

Classification: Simple
Type of Transaction: G2G- Government to Government
Who may avail: Filipino Minors Travelling Abroad

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Official Request for MTA Blue Cards DSWD Field Office
signed by the Regional Director
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBLE
1. Sending of 1.1 Tracking and Data None 5 minutes Administrative Staff
Official banking of Request (Incoming)
Request of the
Field Offices for
MTA Blue
Cards
1.2 Provision of Serial 5 minutes Assigned Admin Staff
Numbers of the Blue
Cards requested

1.3 Social Worker Drafts 10 minutes Technical staff/MTA

the Transmittal letter to Focal Person
FOs
 Recommends for
the approval or
disapproval of the
application to the
Signing Authority.
1.4 Review and Approval 5 Minutes Bureau Director
of the Request

a. If Approved:
10 Minutes Admin staff
Issuance and packaging of
Requested Blue Cards

Page 553 of 606

 b. Endorsement to
Records Management Unit
for the 10 Minutes Outgoing Clerk/Admin
Transporting/Sending to Staff
requesting FO.

TOTAL NONE 45 MINUTES

2. Technical Assistance of Program Management Bureau to Field Offices

Office or Division: Program Management Bureau

Classification: Highly Technical
Type of Transaction: G2C- Government to Government
Who may avail: Focal Person, Field Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request of Technical Assistance signed by the DSWD-PMB/Field Offices
Regional Director

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
A. Situational Analysis Phase
1. Review of 1. The program focal person None 5 working days Program Focal
reports or receipt of reviews the relevant reports Person
request and and/or request from FO for
conduct of needs technical assistance (TA).
assessment The TA may emanate from:
a. assessment reports
during the program
implementation reviews
(PIR), other relevant
reports and/or
b. Receipt of request from
FO

1.1. The program focal person

will identify the specific gaps,
problems or issues and
concerns on program work
areas. Program reports and
other relevant documents
such as guidelines, previous
confirmation report/s to

Page 554 of 606

 technical assistance, and
other pertinent documents will
be used as a reference.

1.2 The following are the

program work areas that may
be considered:
a. Administration and
organization;
b. Program management;
and
c. Institutional mechanism
d. other work areas that may
be deemed necessary
can also be added.
TOTAL NONE 5 Working Days
B. Planning Phase
3. Preparation of 2. The focal person drafts the None 10 working days Program Focal
Technical technical assistance plan. The Person
Assistance Plan plan may include
interventions to the following
areas:

2.1 Policy and plans

formulation
Formulation of
regional program
guidelines
interpretation
Preparation of
regional work and
financial plan
Accomplishment
reports/reportorial
requirements

2.2 Standards
development
promotion and
compliance
Application of
standards in DSWD
Centers/ Institutions
and Retained
Community-Based
Services

Page 555 of 606

2.3. Social Protection and
capacity building
Case management
system

Networking
Interpretation of
policies/ guidelines

2.4 The technical

assistance plan
should identify the
expected recipient
based on the
following levels:

Technical level, if the

program concern is
on the execution of
program components,
provisions in the
guidelines,
accomplishments,
and deviation in the
standards set for the
program. The TA
session will be given
by the PMB Program
focal person to FO
program focal person.
Supervisory level if
the program concern
is on varying
interpretation of
program policy/ies,
deviation in the
program design and
policies, low
accomplishments and
other matters that
is/are not resolved at
the technical level.
The TA session will
be given by the PMB
Division Chief to the
FO Division Chief or
Unit/Section Head.
The program focal

Page 556 of 606

 persons may be
invited.
Managerial level if the
program concern
requires action and
decision of the PMB
Director and FO
Regional Director.
These matters are the
unresolved gaps that
were previously
provided with
technical assistance
at the technical and
supervisory levels.
The TA session will
be given by the PMB
Assistant Bureau
Director and/or
Bureau Director to the
FO Assistant
Regional Director for
Operations and/or
Regional Director.
The Division Chiefs,
Unit/Section Heads,
and program focal
persons may also be
invited.

2.5 TA session/s shall be

in the following forms
of capability building
activities:
Orientation
Demonstration
session
Consultation or
sharing session
Coaching
Mentoring

2.6. TA modalities shall be

in the following
platforms:

Virtual/online (the
focal person shall

Page 557 of 606

 create the virtual
meeting link)
Face-to-face (if the
technical assistance
requires travel by air,
the Air Transport
Reservation Officer
shall be coordinated
for the airline ticket
concerns; if the
technical assistance
requires by land
travel, the procedures
for the request of
vehicle shall be
followed. If there is no
vehicle available, the
reimbursement for
land travel’s
procedure shall be
followed)
Mixed modalities
(virtual TA followed by
an onsite visit,
whenever necessary
and applicable)

3. Review and vetting of the

Unit Head and Division Chief

3.1 If yes, the focal person

consolidates the
comments and/or inputs
received

1. 3.2 Enhances the

technical assistance plan
4. Review and 4.1 Review and vetting of the None 3 working days Unit Head and
vetting Unit Head and Division Chief Division Chief

4.1 If no, incorporate the

4.1 With comments and/or 1 working day Program Focal
comments? inputs received and Person
enhances the
document/s

4.2 Focal Person endorses Within the day

the revised document/s

Page 558 of 606

 to Unit Head and Program Focal
Division Chief for initial Person, Unit Head
approval. and Division Chief

4.3 Administrative staff

endorses the document
to the Office of the Within the day
Bureau Director Administrative
Staff
5. Approval of the 5. Approval of the TA plan None 3 working days Assistant Bureau
TA Plan Director and
Bureau Director

Within the day Administrative

Staff
TOTAL NONE 17 Days
C. Actual Provision of Technical Assistance Phase
C.1 Preparatory Activities
1. Review of the 1. Based on the technical None 1 working day Program Focal
Technical assistance plan, the focal Person
Assistance Plan person shall identify the
most appropriate
technical assistance
intervention according to
area of concern, levels,
capability building activity,
and platform.

2. Coordination 2. The focal person will None 3 working days Program Focal
with Field Office coordinate with its Person
counterpart in the Field
Office to initially inform
and agree on the schedule
and platform. The focal
Person drafts the
communication and
technical assistance
design.

3. Review and 3. Review and vetting of the None 3 working days Unit Head and
vetting to the Unit Unit Head and Division Division Chief
Head and Division Chief.
Chief a. Focal Person
consolidates 1 working day Program Focal
the comments Person
and/or inputs
received.

Page 559 of 606

 b. Focal person Program Focal
enhances the 1 working day Person
document/s
and return to
Unit Head and
DC

None 2 working days Assistant Bureau

4. Review and approval of Director and
the Assistant Bureau Bureau Director
4. Review and Director and/or Bureau
vetting to the Director. Program Focal
Assistant Bureau a. If not 1 working day Person
Director and/or approved, the focal
Bureau Director Person will revise the
document/s based on
inputs.

b. Focal Person Within the day Unit head and

endorses the revised Division Chief
document/s to Unit
Head and Division
Chief for initial
approval.
10 minutes Administrative
c. Return to the Staff
ABD and/or BD for
approval.

5. Sending of 5. The focal person sends out None 30 minutes Program Focal
approved an electronic copy to its Person and
documents counterpart in the region. The administrative
originally signed copy will be staff
routed to the document
outgoing administrative officer
of the Bureau for sending to
the Field Office through AS-
RAMD.
TOTAL NONE 8Days, 4hours and 50 minutes
C.2 Conduct of Technical Assistance
1. Courtesy Call 1. A courtesy call to the None 1 hour Program Focal
Regional Director or its Person
authorized representative
shall be made by introducing
the TA provider and
presentation of the TA
activities, and its purpose.

Page 560 of 606

2 Actual conduct of 2. Conduct of actual TA. The None 3 days Program Focal
Technical TA shall be in accordance with Person
Assistance the approved TA documents.

3. Exit conference 3. An exit conference shall be None 4 hours Program Focal

held for the TA provided. Person
Significant findings/
observations and
recommendations shall be
discussed; and the
agreements reached shall be
recorded.

4. Feed backing 4. A satisfaction survey shall None 30 minutes Program Focal

be given to TA recipient/s. The Person and TA
survey form may be given Recipient
through electronic mail or in
print. The said forms shall be
returned for processing and
consolidation

TOTAL NONE 3 Days, 5 hours and 30 minutes

D. Post-TA Phase
1. Preparation of 1. A confirmation report None 6 working days Program Focal
Confirmation shall be prepared by the staff after the conduct Person
Report concerned on the TA of TA
activities conducted,
capturing the
findings/observations,
recommendations and
agreements reached.
2. Review and 2.Review and vetting of the None 3 working days Unit Head and
vetting Unit Head and Division Chief Division Chief
2.1 Focal Person 1 working day
consolidates the comments Program Focal
and/or inputs received. Person

2.2 Focal person enhances Within the same

the document/s and return day Program Focal
to Unit Head and DC. Person

3.Review and 3.Review and approval of the None 2 working days Assistant Bureau
vetting to the Assistant Bureau Director Director and/or
Assistant Bureau and/or Bureau Director. Bureau Director
Director and/or
Bureau Director
3.1 Focal Person revise the Program Focal
document/s based on 1 working day Person
inputs.

Page 561 of 606

 3.2 Focal Person endorses Unit Head and
the revised document/s Within the same Division Chief
to Unit Head and day
Division Chief for initial
approval.
Administrative
3.3 Return to the ABD and/or 10 minutes Staff
BD for approval.
3. Return of Administrative staff returns None 10 minutes Administrative
Approved the approved document to the Staff
documents concerned Division

4. Sending of The focal person sends out an None 30 minutes Program Focal
approved electronic copy to its Person and
documents counterpart in the region. The administrative
originally signed copy will be staff
routed to the document
outgoing administrative officer
of the Bureau for sending to
the Field Office through AS-
RAMD.
5. Monitoring and The focal persons monitors None Within the Program Focal
Evaluation the agreements reached agreed timelines Person
during the TA session.

TOTAL NONE 14 working days and 50 minutes

Page 562 of 606

 SOCIAL MARKETING SERVICES
(SMS)

NON-FRONTLINE (INTERNAL) SERVICES

Page 563 of 606

1. Provision of Technical Assistance
The Social Marketing Service (SMS) is responsible for undertaking advocacy, social marketing,
and networking activities to promote social change and to nurture the DSWD’s relationships with its
publics and stakeholders

Office or Division: Public Affairs and Advocacy Division

Media Production Division

Classification: Simple

Type of Transaction: Government to Government (Internal)

Who may avail: DSWD OBSUs and Field Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request for Technical Assistance Requesting OBSUs/FOs

Draft Document Requesting OBSUs/FOs

a. Technical Assistance for Branding Designs

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Submits a 1. Receives and reviews the N/A 5 minutes Office of the

request for memorandum and/or attachments Director (OD)
review of and scans it for SMS Data Staff
materials vis-à- Tracking System (DTS).
vis the branding
guidelines Endorses the memorandum to the
through SMS Director.
memorandum

1.2 Reviews the Memorandum N/A 3 minutes SMS Director

and writes instructions to the
concerned Division.

1.3 Scans the instructions of SMS N/A 5 minutes OD Staff

Director and sends/emails to MPD

1.4 Records request and N/A 5 minutes OD

endorses to MPD Division Chief Staff/MPD
(DC) Admin
staff

Page 564 of 606

 1.5 Reviews request and N/A 14 hours MPD Division
endorses to the Technical Staff Chief (DC)
(TS) to act on the branding

Reviews branding assessment

result submitted by TS, returns
document to TS with inputs

Reviews comments from TS;

returns draft document to TS

1.6 Conducts review and analysis N/A 8 hours MPD Technical

of the document based on the MC Staff
9-DSWD Branding Guidelines

Inputs comments from DC;

returns draft document to DC

1.7 Reviews the document and N/A 3 hours MPD Division

submits the Branding review Chief
results to the SMS Director

Returns draft document to SMS

director after revisions

1.8 Reviews document and N/A 3.5 hours SMS Director

returns the draft document to
MPD DC if needing revisions

Reviews document to ensure that

all inputs are implemented and
affixes signature

1.9 Route approved document N/A 15 minutes OD Admin

with SMS Customer Satisfaction Staff
Form to requesting office

2. Accepts the 2. Requesting OBSU accepts N/A None Requesting

response to response to request OBSU
Branding
Request (either If requesting party has concern,
approved or write memo for clarification
disapproved with
recommendation)

TOTAL NONE 3 Working Days, 5 Hours, 3

Minutes

Page 565 of 606

 b. Technical Assistance For Messages and Foreword

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1. Client 1. Receives and reviews the N/A 10 minutes Office of

submits request for memorandum. the Director (O
Technical D) staff
Assistance on Scans for SMS Data Tracking
Messages or System (DTS).
Foreword through
email/letter/memor Endorses the Memorandum to the
andum SMS Director.

1.1 Reviews the request N/A 6 minutes SMS Director

and writes instructions to the
concerned Division.

1.2 Scans instructions of SMS N/A 4 minutes OD Admin Staff

Director and forwards/emails to
Public Affairs and Advocacy
Division (PAAD).

1.3 Records request and endorses N/A 7 minutes PAAD Admin

to the PAAD Division Chief (DC). Staff

1.4 Reviews request and endorses N/A 1 hour 10 PAAD Division

to the Technical Staff (TS) to act minutes Chief
on the request.

Reviews the draft message/

foreword submitted by the
TS; returns to TS with suggested
inputs.

1.5 Coordinates with N/A 5 hours PAAD Technical

requesting OBSU/FO. Staff

Prepares draft message or

foreword in coordination with
focal program person of
concerned OBSU.

Inputs comments; returns

revised draft document to DC.

1.6 If there are no N/A 10 minutes PAAD Division

further comments, DC endorses Chief

Page 566 of 606

the draft document to the SMS
Director for review.

Revises the output based on

inputs from the SMS Director.

1.7 Reviews draft document. N/A 5.5 hours SMS Director

If there are comments, SMS

Director returns the draft document
to DC/RIO for revision.

Approves and endorses to the

Office of the Undersecretary for
Social Welfare and Development
(OUSWD).

1.8 Records the SMS submission N/A 10 minutes OUSWD Staff

for review of technical staff.

1.9 Reviews draft briefer. N/A 2.5 hours OUSWD

Technical Staff
Provides suggestions/additional
inputs.

1.10 SMS revises output based on N/A 4 hours SMS

suggestions/additional inputs from
TS and re-submits output.

1.11 Endorses draft briefer N/A 2.5 hours OUSWD

for review and approval. Technical Staff

1.12 OUSWD reviews the output. N/A 1 hour OUSWD

If there are further comments,

return output to TS for appropriate
action.

If no further comments. OUSWD

approves the
message/foreword.

1.13 SMS coordinates N/A 20 minutes SMS Admin

with requesting OBSU for Staff
the endorsement of
message/foreword.

TOTAL NONE 2 Working Days, 6 hours, 47

minutes

Page 567 of 606

 SOCIAL WELFARE INSTITUTIONAL
DEVELOPMENT BUREAU
(SWIDB)

NON-FRONTLINE (INTERNAL) SERVICES

Page 568 of 606

1. Endorsement of Continuing Professional Development Application and
Completion Report
The application for accreditation of Continuing Professional Development (CPD) Program
by the DSWD Central Office and Field Offices is endorsed to the Professional Regulation
Commission (PRC) for the approval of credit units. The CPD application is uploaded in the
Continuing Professional Development Accreditation System (CPDAS). After the conduct of
applied and accredited Continuing Professional Development (CPD) Program, the completion
report from the proponent office – DSWD Central Office or Field Offices – is endorsed to the
Professional Regulation Commission (PRC). The CPD completion report is sent via email
through the Social Welfare Institutional Development Bureau (SWIDB) email. However, parts of
the Completion Report (i.e., Attendance Sheet, Executive Summary, and Proceedings) are also
uploaded in CPDAS.

Office or Division: Social Welfare Institutional Development Bureau (SWIDB) -

Capability Building Division (CBD)
Classification: Highly technical
Type of G2G - Government to Government
Transaction:
Who may avail: All offices in DSWD Central Office (CO) and Field Offices (FOs)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A) CPD Application
PRC website <prc.gov.ph> or SWIDB Google Drive
1. CPD Application Form <https://tinyurl.com/PRC-SWIDB-CPDForms>
2. Instructional Design PRC website or SWIDB Google Drive
3. Evaluation Tool SWIDB Google Drive
4. Program of Activities SWIDB Google Drive
5. Resume of Speaker/s PRC website or SWIDB Google Drive
6. Current Professional ID of Speaker/s PRC website or SWIDB Google Drive
7. Breakdown of Expenses for the PRC website or SWIDB Google Drive
Conduct of Program
Additional Requirements for Online Learning
8. Declaration of Minimum Technical SWIDB Google Drive
Requirements
9. Privacy Policy SWIDB Google Drive
10. Certificate of Participation PRC website or SWIDB Google Drive
Additional requirement as of 1 March 2021
11. Letter of Undertaking SWIDB Google Drive
B) CPD Completion Report
1. CPD Completion Report Form PRC website or SWIDB Google Drive
2. CPD Attendance Sheet PRC website or SWIDB Google Drive
3. Actual Program of Activities with List SWIDB Google Drive
of Resource Speakers
4. Lecture Materials Proponent Office (CO or FO)

Page 569 of 606

5. Summary of Evaluation of Speakers SWIDB Google Drive
6. Summary of Evaluation of Learning of SWIDB Google Drive
Participants
7. Financial Report SWIDB Google Drive
8. Relevant Photographs Proponent Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1A) CPD Application
1.Submit the CPD 1.1 Accept and track the None 3 Hours SWIDB Admin Staff
Application application (Incoming)
requirements through
email to
<[email protected]
>
1.2 Endorse the None 2 Hours SWIDB Admin Staff
application to the (Incoming)
Division Chief
1.3 Forward the None 1 Hour Division Chief
Application documents (CBD)
to the assigned technical
staff per initial
assessment
1.4 Update the None 5 Days CPD Focal Person
monitoring sheet and
review the Application
documents per PRC and
DSWD standards
1.5 Forward the initial None 1 Hour CPD Focal Person
review checklist to the
Proponent Office (PO)
2. PO submits revised 2.1 After the PO’s None 5 Days CPD Focal Person
files based on SWIDB’s revision, review and
Initial Review finalize the application.

If complete and
compliant, proceed to
Step 2.2.

If not, return to PO until

complete.

2.2 Forward the merged None 1 Hour CPD Focal Person

CPD Application
Requirements to
Division Chief
(Capability Building
Division) for review and
initials

Page 570 of 606

 2.3 Review and affix None 5 Hours Division Chief
initials on the Application (CBD)
documents and forward
to DSWD CPD Focal
Person
2.4 Review and sign the None 5 Hours Division Chief
Application documents (Knowledge
Management Division)
2.5a Upload the final None 3 Hours CPD Focal Person
PDF application
attachments to SWIDB
Google Drive – CPD
Folder
2.5b Upload the None 1 Day CPD Focal Person
requirements online via
CPDAS
3. Submit required 3.a Track the submitted None N/A CPD Focal Person
documents per PRC- application.
NCR’s evaluation If PRC-NCR has
comments on the
submitted application,
CPD Focal Person shall
immediately inform the
PO to comply within 2
working days.

3.b Receive required None 2 Days CPD Focal Person

documents from PO per
PRC-NCR’s evaluation
and submit to PRC
3.c Update the None 1 Hour CPD Focal Person
monitoring sheet in
Google Drive
3.d Upon PRC None 1 Day CPD Focal Person
accreditation, e-mail the
proponent office on the
status of their submitted
application.
SUBTOTAL: None 136 Hours or
17 Days
1B.) CPD Completion Report
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1.Submit the CPD 1.1 Accept and track the None 3 Hours SWIDB Admin Staff
Completion Completion Report (Incoming)
requirements through
email to

Page 571 of 606

<[email protected]
>
1.2 Endorse the None 2 Hours SWIDB Admin Staff
Completion Report to the (Incoming)
Division Chief
1.3 Forward the None 1 Hour Division Chief
Completion documents (CBD)
to the assigned technical
staff per initial
assessment
1.4 Review the None 2 days CPD Focal Person
Completion documents
per PRC and DSWD
standards
1.5 Forward the initial None 1 Hour CPD Focal Person
review checklist to the
Proponent Office (PO)
2. PO submits revised 2.1 After the PO’s None 3 days Division Chief
files based on SWIDB’s revision, review and (CBD)
Initial Review finalize the completion
documents
2.2 Forward the merged None 1 Hour CPD Focal Person
CPD Completion
Requirements to
Division Chief
(Capability Building
Division) for review and
initials
2.3 Review and affix None 5 Hours Division Chief
initials on the (CBD)
Completion documents
and forward to DSWD
CPD Focal Person
2.4 Review and sign the None 5 Hours Division Chief
Completion documents (Knowledge
Management
Division)
2.5a Upload the final None 3 Hours CPD Focal Person
PDF completion
attachments to SWIDB
Google Drive – CPD
Folder
2.5b Upload the None 1 Day CPD Focal Person
requirements online via
CPDAS

For completion
requirements, email the
full completion report to

Page 572 of 606

 cpdd.monitoringandeval
[email protected] and
[email protected]
om
2.6 Update the None 1 Hour CPD Focal Person
monitoring sheet in
Google Drive
2.7 Upon submitted None 1 Day CPD Focal Person
completion report, email
the proponent office on
the status and include
the Client Satisfaction
Measurement Survey
(CSMS).
SUBTOTAL: None 80 Hours or 10
Days
TOTAL: None 27 Days

2. SWADCAP Activity Reservation by DSWD Employees

Reservation of training to be held in the Department’s facility – Social Welfare and
Development Center for Asia and the Pacific (SWADCAP), Taguig City. Pursuant to the
memorandum of the Undersecretary for General Administration and Support Services Group
(GASSG) dated January 16, 2013, all offices, bureaus, services, and units (OBSUs) are
encouraged to maximize the use of the said facility. It is more advantageous and beneficial to
the government if SWADCAP will be used as the primary training facility for the Department’s
various activities. This entails the use of both guest and function rooms.

Office or Division: Social Welfare Institutional Development Bureau (SWIDB) -

Knowledge Management Division (KMD) -
Social Welfare and Development Center for Asia and the Pacific
(SWADCAP)
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DSWD employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Memo requesting SWADCAP availability Requesting party
2. SWADCAP Reservation Form DSWD Website
3. Activity Terms and Conditions DSWD Website
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Send request memo 1. Track the received None 1 Hour SWIDB Admin Staff
to SWIDB request memo from (Incoming)
OBS

Page 573 of 606

 2. Check memo None 1 Hour SWIDB Admin Staff
request details such as:
-activity title
-activity date
-number of participants
3. Check availability of None 1 Hour SWIDB Admin Staff
Function Room and/or
Guest Rooms via
SWADCAP Calendar
4. Prepare Certificate of None 3 Hours SWIDB Admin Staff
Availability/ Non-
Availability of
SWADCAP and affix
initials
5. Submit Certificate to None 2 Hours SWIDB Admin Staff
approving authorities
(Division Chief and
Bureau Director)

6. Review and sign None 6 Hours Division Chief and

Certificate Bureau Director
7. Track and endorse None 2 Hours SWIDB Admin Staff
signed Certificate, (Outgoing)
attached with
Reservation Form and
Activity Terms and
Conditions to
concerned office
2. Fill out Reservation None 2 Hours
Form and Activity
Terms and Conditions
3.Submit the None 2 Hours
Reservation Form,
Activity Terms and
Conditions and copy of
the scanned ID of the
requestor to
SWADCAP thru email
8. Book reservation to None 2 Hours SWADCAP Admin
SWADCAP Calendar Staff
9. Send confirmation of None 2 Hours SWADCAP Admin
reservation and link to Staff
the CSMS form thru
email
TOTAL: None 24 Hours or
3 Days

Page 574 of 606

3. KEC Function Room Reservation and Use
Reservation and use of the Knowledge Exchange Center (KEC) Function Room for
meetings, learning sessions, and exams for applicants via electronic mail or phone call.
Office or Division: Social Welfare Institutional Development Bureau (SWIDB) -
Knowledge Management Division (KMD) -
Knowledge Exchange Center (KEC)
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DSWD employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Reservation Form Knowledge Exchange Center
AGENCY FEES TO PROCESSING
CLIENT STEPS PERSON RESPONSIBLE
ACTIONS BE PAID TIME
1. Inquire availability of None 1 Hour
Function Room via
email

1. Receive request None 1 Hour KEC Librarian

via email to reserve (Knowledge Management
Function Room Division)

2. Check None 2 Hours KEC Librarian

availability of KEC (Knowledge Management
Function Room Division)
3.Send None 2 Hours KEC Librarian
Reservation Form (Knowledge Management
to requesting party Division)
thru email
2. Fill out Reservation None 3 Hours
Form
3. Submit None 3 Hours
accomplished
Reservation Form to
KEC thru email
5.Book reservation None 2 Hours KEC Librarian
to KEC Calendar (Knowledge Management
Division)

Page 575 of 606

 6. Send None 2 Hours KEC Librarian
confirmation of (Knowledge Management
reservation and Division)
link CSMS form
thru email
TOTAL: None 16 Hours or
2 Days

4. Borrowing of KEC Materials and Collections

Borrowing of learning materials and references from the Knowledge Exchange Center (KEC)
done by DSWD employees.

Office or Division: Social Welfare Institutional Development Bureau (SWIDB) -

Knowledge Management Division (KMD) -
Knowledge Exchange Center (KEC)
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DSWD employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Borrower’s Logbook Knowledge Exchange Center
2. Valid ID Requesting Party
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Provide proof of None 2 Hours
identification

2. Inquire availability None 2 Hours

of knowledge
material/s

1. Receive inquiry None 2 Hours KEC Librarian/ Staff

on the availability
of knowledge
material/s

2. Conduct physical None 2 Hours KEC Librarian/ Staff

inspection of
material/s being
borrowed
3. Require None 2 Hours KEC Librarian/ Staff
borrower to fill up
Borrower’s
Logbook

Page 576 of 606

3. Fill out Borrower’s None 2 Hours
Logbook
4. Encode material None 2 Hours KEC Librarian/ Staff
and borrower’s
name in the KEC
Borrowers’ Matrix
5.Release the None 2 Hours KEC Librarian/ Staff
material/s and
advise date of
return
TOTAL: None 16 Hours or
2 Days

Page 577 of 606

FEEEDBACK AND COMPLAINTS
MECHANISM

Page 578 of 606

1. Administrative Service
FEEDBACK AND COMPLAINTS MECHANISM
How to send Along with the data/info submitted through email, the Google Survey Form
feedback link: https://docs.google.com/forms/d/e/1FAIpQLSfA7RtqorXpusl0i4zj-
ZRcnh5v2yq0m66ZR6H8YgBg2nrl8A/viewform is being submitted.

How feedbacks are Through the Google Survey Form, all feedbacks are easily generated and
processed consolidated in quarterly basis.

AS-RAMD will conduct evaluation regarding the data gathered

through root cause analysis, and identify plans and actions that must
recommended for execution
How to file a Requesting party may submit an appeal for requests that have been denied or
complaint a complaint letter addressed to DSWD Secretary Rolando Joselito Bautista at
DSWD-Central Office, IBP Road Batasan Pambansa Complex, Constitution
Hills, Quezon City.
How complaints are Complaint letter received by the Office of the Secretary shall be forwarded to
processed the concerned office to address the concern.

Reply letter shall be sent to the complainant.

Contact Information DSWD:
Ms. Myrna H. Reyes
DSWD– Records and Archives Management Division
OIC-Division Chief/DSWD FOI Receiving Officer
[email protected]
(02) 8 951 7119
[email protected]
(02) 8-931-8101

ARTA:
[email protected]
(02) 8-478-5093

PCC:
[email protected]
8888

Contact Center ng Bayan:

SMS : 0908 881 6565
Call 165 56
P5.00 + VAT per call anywhere in the Philippines
via PLDT landlines

Page 579 of 606

 2. Agency Operations Center
FEEDBACK AND COMPLAINTS MECHANISM
How to send Answer the client feedback form and drop it at the designated drop box in AOC
feedback complaint and assistance helpdesk.
Contact info: (+02) 8-931-8101 VOIP. 10212, 10214, 10206 or
[email protected]
How feedbacks are The Administrative Officer compiles and records all feedback submitted.
processed For feedback requiring answers are forwarded to the relevant personnel / unit
and they are required to answer within three (3) days of the receipt of the
feedback.
The answer of the personnel / unit is then relayed to the citizen.
For Inquiries and follow – up, clients may contact the following telephone
number: (+02) 8-931-8101 VOIP. 10212, 10214, 10206 or email
[email protected]
How to file a Answer the client complaint form and drop it at designated drop box in AOC
complaint complaint and assistance helpdesk. It can also be filed via telephone or email.
Make sure to provide the following information:
- Name of person being complained
- Incident
- Evidence

For Inquiries and follow – up, clients may contact the following telephone
number: (+02) 8-931-8101 VOIP. 10212, 10214, 10206 or email
[email protected]
How complaints are The Agency Operation Center will evaluate and determine the complaints
processed received on a daily basis. The ARTU focal will coordinate and forward the
complaint to the relevant personnel / unit to answer the complaint and shall
investigate. If necessary, after the concern has been addressed or after the
conduct of the investigation, the ARTU Focal shall prepare and submit an
incident report to the AOC Director for appropriate action. The ARTU focal
shall give feedback to the clients.
For Inquiries and follow – up, clients may contact the following telephone
number: (+02) 8-931-8101 VOIP. 10212, 10214, 10206 or email
[email protected]
Contact Information Anti-Red Tape Authority: [email protected],
of CCB, PCC, ARTA 8-478-5093

Contact Center ng Bayan: [email protected],

0908-881-6565

Presidential Complaint Center: [email protected] ,

8888

Agency Operation Center: [email protected];

(+02) 89318101 VOIP. 10212, 10214, 10206

Page 580 of 606

 3. Disaster Response Management Bureau
Feedback and Complaints Mechanisms
How to send a Answer the client satisfaction survey form online through this link
feedback / https://bit.ly/3vtixYl or through pen and paper at the receiving area of DRMB.
complaint
How complaints are The DRMB Grievance Focal shall review the grievances as they come and
processed respond accordingly.
Contact information ARTA: [email protected]
of Contact Center : 8478-5093
ng Bayan (CCB), PCC: [email protected]
Presidential 8888
Complaint Center CCB: [email protected]
(PCC), and Anti- 0908-881-6565
Red Tape Authority
(ARTA)

4. Disaster Response Management Group

FEEDBACK AND COMPLAINTS MECHANISMS
How to send a Customer Feedback Form shall be provided to the Client LGU upon release of
feedback requested goods.
1) Duly accomplished customer feedback forms shall be collated once a
How feedback are month by the DRMD Grievance Focal.
processed 2) Identified issues and concerns of the Client LGU shall be discussed and
addressed accordingly.
How to file a Requesting LGU may submit appeals for request that have been denied or
complaint delayed, thru a letter addressed to the concerned DSWD Field Office
Upon receipt of the complaint, the DRMD Head of the concerned DSWD FO
How complaints are shall make necessary evaluation and investigation, and create a report for
processed information and appropriate action of the DSWD FO. Feedback shall be
provided to the Client LGU.
ARTA: [email protected]
: 8478-5093
Contact information
PCC: [email protected]
of (ARTA), (CCB),
8888
(PCC)
CCB: [email protected]
0908-881-6565

5. Finance and Management Service

FEEDBACK AND COMPLAINTS MECHANISMS

Page 581 of 606

How to send a Customer Feedback Form shall be provided to the client after issuance of
feedback approved accounting certifications.

Duly accomplished customer feedback forms shall be consolidated once a

How feedback is month, identify issues and concerns of the clients which shall be discussed for
processed appropriate action. Status on the identified issues and concerns shall be
monitored on a monthly basis.

How to file a Complaints may be sent to the Office of Director of FMS through email at
complaint [email protected] or [email protected] Tel No. (632) 931-8127

Upon receipt of complaint the concerned section shall make necessary

evaluation and investigation to create a report for information and appropriate
How complaints are
action of the concerned officials.
processed
For inquiries and follow-ups, clients may contact FMS through (632) 931-8127
or through email: [email protected] or [email protected]

Anti-Red Tape Authority (ARTA):

[email protected] / 8478-5093

Contact Information Contact Center ng Bayan (CCB):

[email protected]/ 0908-881-6565

Presidential Complaint Center:

[email protected] /8888

6. Human Resources Management and Development Service

FEEDBACK AND COMPLAINTS MECHANISM
How to send Kindly accomplish the Customer Feedback Form (HRMDS-GF-07) and place
feedback at the drop box located in front of the PAD Receiving Area.

Telephone: (02) 8931-9137

E-mail: [email protected]
How feedbacks are Every end of the month, your feedbacks are consolidated and summarized
processed by the designated Personnel Officer.

Feedbacks requiring answers/clarifications are forwarded to appropriate

Office for immediate response within 3 working days

Appropriate client shall be informed of the response.

For the status of your query/clarification, you may contact us thru:

Telephone: (02) 8931-9137
E-mail: [email protected]
How to file a Kindly accomplish the Customer Feedback Form (HRMDS-GF-07) and place
complaint at the drop box located in front of the PAD Receiving Area.

Page 582 of 606

 You may also file your complaint through telephone with the following details:
- Your Name and contact details
- Transaction with PAD
- Name of Person complained of
- Reason for complaint
- Evidence/s, if any

For the status of your complaint/s, you may contact us thru:

Telephone: (02) 8931-9137
E-mail: [email protected]
How complaints are Every end of the month, your feedbacks/complaints are consolidated and
processed summarized by the designated Personnel Officer.

Feedbacks requiring answers/clarifications are forwarded to appropriate

Office for immediate response within 3 working days.

Proper investigation shall be conducted and a report shall be filed by the

assigned employee.

Appropriate client shall be informed of the response.

For the status of your complaint, you may contact us thru:

Telephone: (02) 8931-9137
E-mail: [email protected]
Contact Information  Anti-Red Tape Authority (ARTA) [email protected], 8-478-5093
of CCB, PCC, ARTA  Presidential Complaint Center (PCC) [email protected], 8888
 Contact Center ng Bayan (CCB) [email protected],
before CSC (Civil Service Commission), 0908-881-6565

7. Internal Audit Service

FEEDBACK AND COMPLAINTS MECHANISM
How to send Answer the IAS Client Feedback Form (contact number/s must be
feedback indicated for efficient and fast communication) and drop it at the
designated drop box placed near the entrance of this office, under the
custody of Mr. Renato P. Galuran, Administrative Assistant I and Ms. Myca
Donna Dee L. Magbanua, Internal Auditing Assistant.

Citizens may contact info: 952-9773 for inquiries and follow-up. Look for the
following Designated Support Staff (DSS) under the Anti-Red Tape Unit
(ARTU) corresponding the division they represent, at least within 2 days (for
3-day transactions); 5 days (for 7-day transactions); and 8 days (for 20-day
transactions) after receipt of the approved request by the IAS concerned
staff:

Name ARTU Designation Position

Page 583 of 606

 FEEDBACK AND COMPLAINTS MECHANISM
Cristina C. Gaming Unit Head OIC-Division Chief/
Internal Auditor (IA)
Antonia C. Alcober Special Audit Division IA III
(SAD)
Jerry D. Cabili Operations Audit IA III
Division (OAD)
Jenny Vi L. Alinday Management Audit IA II
Division (MAD)
Mark Anthony B. Integrity Management Monitoring and
Balabbo Committee IMC) Evaluation Officer
(MEO) II
How feedbacks are Mr. Jerry D. Cabili, ARTU Support Staff from the Operations Audit Division
processed opens the drop box on a daily basis, compiles and records all feedback
submitted.

Feedback requiring answers are forwarded to the concerned division/s (c/o

the Division Chief) and will be turned-over to the DSS, for appropriate action.

The answer of the office is then relayed to the citizen by the DSS who are
required to answer via phone calls and official letters whichever is necessary,
at least 2 days (for 3-day transactions); 4 days (for 7-day transactions); and 7
days (for 20-day transactions), upon receipt of the feedback.

For inquiries and follow-ups, citizen’s may contact: 952-9773 or email IAS at
[email protected].
How to file a Answer the IAS Client Feedback Form (contact number/s must be
complaint indicated for efficient and fast communication) and drop it at the
designated drop box placed near the entrance of this office, under the
custody of Mr. Renato P. Galuran, Administrative Assistant I and Ms. Myca
Donna Dee L. Magbanua, Internal Auditing Assistant.
Citizens may contact info: 952-9773 or email IAS at [email protected] for
complaints, inquiries and follow-ups. Make sure to provide the following
information:
 Name of person being complained; and
 Incident Evidence

Look for the following Designated Support Staff (DSS) under the ARTU
corresponding their contact number/s and division they represent, at least
within 2 days (for 3-day transactions); 4 days (for 7-day transactions); and 7
days (for 20-day transactions) after receipt of the approved request by the
IAS concerned staff:
Name ARTU Designation Contact Number/s
Cristina C. Gaming Unit Head 0917-1638631
Antonia C. Alcober Special Audit Division 0917-5361369
(SAD)

Page 584 of 606

 FEEDBACK AND COMPLAINTS MECHANISM
Jerry D. Cabili Operations Audit 0977-8090214
Division (OAD)
Jenny Vi L. Alinday Management Audit 0946-9884255
Division (MAD)
Mark Anthony B. Integrity Management 0927-3055764
Balabbo Committee IMC)

How complaints are Ms. Jenny L. Alinday, ARTU Support Staff from the Management Audit
processed Division opens the drop box, and records all complaints submitted on a daily
basis and subject each for evaluation.

Upon evaluation, Ms. Alinday forwards the complaint to the concerned

division/s (c/o the Division Chief) and will be turned-over to the DSS, for
preparation of a report signed and approved by the IAS Director.

The result of evaluation of the office will be given to the citizen by the
concerned DSS who are required to answer via phone calls and official
letters whichever is necessary, at least 2 days (for 3-day transactions); 4
days (for 7-day transactions); and 7 days (for 20-day transactions), upon
receipt of the feedback.

For inquiries and follow-ups on the complaints, citizen’s may contact: 952-
9773 or email IAS at [email protected].
Contact Information Anti-Red Tape Authority (ARTA) : [email protected] 8-478-5093
ARTA, CSC, PCC Presidential Complaint Center (PCC): [email protected] 8888
Contact Center ng Bayan (CCB) : [email protected]
Before CSC (Civil Service Commission): 0908-881-6565

8. Information Communication Technology Management Bureau

FEEDBACK AND COMPLAINTS MECHANISM
How to send ICTMS Request feedback through https://ictsupport.dswd.gov.ph/
feedback
How feedbacks are Feedback are consolidated and reviewed by each division.
processed

How to file a Complain can be sent through https://ictsupport.dswd.gov.ph

complaint
How complaints are Each complain or request are assigned to specific person that will take action
processed

Page 585 of 606

Contact Information 931-81-01 to 07 Locals: 127, 128;
ICTMS Direct Line - 932-80-85
ICTMS/VOIP - 10308
ICTMS/Incoming - 10302

Malasakit Building, DSWD Central Office, IBP Road, Batasan Pambansa

Complex, Constitution Hills, Quezon City, Philippines

9. International Social Services Office

FEEDBACK AND COMPLAINTS MECHANISM
How to send Concerned citizen to send letter/email to: [email protected]
feedback
How feedbacks are A designated staff will immediately act on the feedback, which shall
processed immediately be sent to the sender within 72 working hours.
How to file a Concerned citizen to send letter/email to: [email protected]
complaint
How complaints are A designated staff will immediately act on the complaint. Feedback shall
processed immediately be sent to the complainant within 72 working hours.
Contact Information Anti-Red Tape Authority (ARTA)
of: [email protected]
ARTA,PCC, CCB 8-478-5093

Presidential Complaint Center (PCC)

[email protected]
8888

Contact Center ng Bayan (CCB)

[email protected]
before CSC (Civil Service Commission)-
0908-881-6565

10. Kapit-Bisig Laban Sa Kahirapan – Comprehensive And Integrated Delivery Of Social

Services National Community-Driven Development Program
FEEDBACK AND COMPLAINTS MECHANISM
How to send The use of Customer Feedback is a way to continuously improve the quality of
feedback service delivery to our Internal and External customers, especially the
Regional Program Management Offices.

First, the client should fill out the Client Satisfaction Measurement Survey
Form after a transaction/Request or Consultation from the office
and send it to [email protected] or use the link via google forms
https://forms.gle/ZCpaVUUJc1P8bD7b7

Alternatively, clients’ feedback may be channeled or initiated through:

Page 586 of 606

 ● Direct visits at Address: Kalahi CIDSS NPMO, DSWD Complex,
Batasan Hills, Quezon City
● Text messages or phone calls via Tel: (02) 8952-0697 and KALAHI-
CIDSS National Grievance Hotline: +6394562925155
● Online KALAHI-CIDSS social media accounts such as KC Official
Facebook account either Regional or/and National
Facebook.com/dswdkalahicidss and website ncddp.dswd.gov.ph

To ensure that the client's issues are addressed, both online and offline
channels of getting feedback are active and in place.
How feedbacks are All the client feedback is received and processed by the Grievance Monitor.
processed
Grievance Monitor records the feedback filed by the client in the database.

Grievance Monitor accomplishes an Intake sheet if there is any contentious

feedback that needs further action. The Grievance monitor will verify feedback/
information with clients as needed. The grievance monitor responds to the
point of feedback intake at any level of the project and refers to an appropriate
office/person who can address the inquiry or concern if there is any. Any
further concerns related to feedback will be resolved in accordance with the
Grievance Process and Handling of Kalahi-CIDSS NCDDP Grievance
Redress System.
How to file a Clients may file/initiate complaints or grievances through the following means:
complaint/grievance ● Letters and e-mails to [email protected]
● Text messages/ Phone calls: KALAHI-CIDSS Grievance Hotline:
+6394562925155 or Tel: (02) 8952-0697
● Verbal narration from walk-in complainants
● Grievance Boxes installed in the project areas
● Reports of staff, consultants, NGOs, LGUs and journalists, partner
stakeholders.
● Call-in questions, comments, or complaints from radio programs
● Media newscasts, newspaper articles, and other publications.
● Online official KALAHI-CIDSS Website: ncddp.dswd.gov.ph and
Facebook: Facebook.com/dswdkalahicidss
● Through channels/other complaint centers such as 8888
● Citizens’ Complaints Hotline (President’s Hotline) 8888
● Contact Center ng Bayan (CCB),
SMS: 0908-881-6565 / Call: 165 56,
Email: [email protected],
Facebook: https://facebook.com/civilservicegovoh/
web: https://contactcenterbayan.gov.ph/

Page 587 of 606

How complaints are Please see attached Grievance/Complaint Handling and Monitoring (Annex A)
processed for processing the complaints/ grievances received.
Contact Information Anti-Red Tape Authority (ARTA):
of ARTA, PCC, [email protected] 8478-5091 / 8478- 5093 / 8478-5099 CSC: 8931-
CCB, and CSC 8092 / 8931-7939 / 8931-7935

Presidential Complaint Center (PCC):

[email protected] 8736-8645 / 8736- 8603 / 8736-8629 / 8736-8621

Contact Center ng Bayan (CCB): [email protected] 0908-

881-6565

Civil Service Commission (CSC): 8931-8092 / 8931-7939 / 8931-7935

11. Legal Service

FEEDBACK AND COMPLAINTS MECHANISM
How to send 1. Answer the LS Client Feedback Form and drop it at the designated
feedback? suggestion box located in front of the information desk/ reception area of
the LS office; or

2. Contact LS at (02) 8951 2238 or [email protected].

How feedback is 1. Every day, the designated Administrative Assistant (AA) I opens the
processed? suggestion box, and collects and records feedback from all sources.

2. All feedback that requires answers are forwarded to the LS Director

and/or Division Chiefs concerned for preparation of reply. Answers should
be released not later than three (3) days from the receipt of the feedback.
3. LS replies will be sent to the client concerned.

4. For further queries and/or follow-ups, the client concerned may contact LS
at (02) 8951 2238 or [email protected].

How to file a 1. Answer the LS Client Feedback Form and drop it at the designated
complaint? suggestion box located in front of the information desk/ reception area of
the LS office; or

2. File a Sworn Statement, substantially compliant to the format and content

requirements of the 2017 Rules on Administrative Cases in the Civil
Service (RACCS) before the DSWD -Office of the Secretary.

3. For further queries and/or follow-ups, the client concerned may contact LS
at (02) 8951 2238 or [email protected].

Page 588 of 606

How complaints are 1. The complaints are processed in accordance with the 2017 RACCS and
processed? the DSWD Administrative Order (AO) No. 11, series of 2013.

2. For further queries and/or follow-ups, the client concerned may contact LS
at (02) 8951 2238 or [email protected].
Contact Information 1. PCC
of the Presidential 1-ARTA (1-2782)
Complaint Center [email protected]
(PCC), Anti-Red
Tape Authority 2. ARTA
(ARTA), and 8888
Contact Center ng [email protected]
Bayan (CCB):
3. CCB
0908-881-6565 (SMS)
[email protected]

12. National Household Targetting Office

FEEDBACK AND COMPLAINTS MECHANISM
How to send Fill out the feedback form to be provided by the Administrative Officer and drop
feedback it in the designated dropbox or email to [email protected]
How feedbacks Every end of the week, all forms are compiled and recorded in the feedback log
are processed book by the Administrative Officer.

Feedback requiring answers shall be forwarded to the concerned staff or

sections and response shall be forwarded to the client within 3 days upon
receipt of feedback.

For concerns and inquiries, the clients may send an email to

[email protected]
How to file a Fill out the complaint form to be provided by the Administrative Officer and shall
complaint be forwarded to the designated Complaints Officer.

Complaints may also be filed via electronic mail at [email protected]

specifying the staff being complained, incident, and evidence if available.
How complaints The Complaints Officer shall evaluate and discuss the complaint with the
are processed immediate supervisor of the concerned staff.

The Complaints Officer shall investigate and create an incident report specifying
the facts and results of investigation. The report shall be forwarded to the NHTO
Director for appropriate action.
Complaints officer shall provide feedback to the client.

Page 589 of 606

Contact National Household Targeting Office (NHTO)
Information of [email protected]
NHTO and CCB VOIP No.: 88872
WiServ: Listahanan<space>complaint/message
send to 0918 912 2813

Contact Center ng Bayan (CCB)

SMS: 0908 881 6565
Call : 165 56
₱ 5.00 + VAT per call anywhere in the
Philippines via PLDT landlines
Email:
[email protected]
Facebook: https://facebook.com/civilservicegovph/
Web:
https://contactcenterngbayan.gov.ph/

13. National Response and Logistics Management Bureau

FEEDBACK AND COMPLAINTS MECHANISM
Your feedback is highly important to us. You may send them through email at
[email protected] or message us at the NRLMB page.
How to send a
feedback
You may also opt to request for a feedback form from the NROC Security Guard
and drop them on our drop boxes located at the NRLMB entrance gate.
The feedback forms are designed to analyze the performance of NRLMB as a
How feedback is
service provider and are consolidated, reviewed, and endorsed for the bureau's
processed
continuous improvement.
How to file a Send complaints through email at [email protected] or message us at the
complaint NRLMB page
How complaints Resolution on the complaints will be worked on within 7 working days and the
are processed complainants shall be informed of its progress.
Contact Phone: (+632) 8 8528081
information of Phone: (+632) 8 8512681
NRLMB Email : [email protected]

14. Pantawid Pamilyang Pilipino Program

FEEDBACK AND COMPLAINTS MECHANISM
How to send a For inquiries and follow-ups, the client is advised to directly coordinate with
feedback the concerned division that received the request. The following contact details
are however accessible in case the concerned division does not respond within
reasonable time:
Email: [email protected]

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 Telephone number: (02) 8952-6929 voip number 10102
For completed services, the client is encouraged to fill out a Client Satisfaction
Survey Form downloadable from https://pantawid.dswd.gov.ph/citizens-charter
and submit it to the concerned division where the request was made or through
any of the contact details provided above.
How feedback is A technical staff is assigned to read daily all inquiries and follow ups sent to
processed [email protected] . These are forwarded to the concerned division who
is expected to provide a response to the client via email or phone call within
three (3) days from receipt of email from the client.

On the other hand, satisfaction surveys for completed services are being
analyzed by the concerned division as among the bases to improve its service
delivery.
How to file The client may directly communicate through the contact details provided
complaint below:
Email: [email protected]
Telephone number: (02) 8952-6929 voip number 10102
How complaints All complaints about service delivery received through any of the channels
are processed above are directly forwarded to the Office of the National Program Manager and
are automatically treated as a confidential case. It shall be primarily guided by
violations and penalties under the Ease of Doing Business Act
https://arta.gov.ph/about/violations-and-penalties

Service delivery complaints shall be automatically considered as highly

technical transactions due to its nature. The client shall be provided feedback
20 days from the filing of the complaint.
Contact Anti Red-Tape Authority (ARTA):
Information of [email protected]
ARTA, PCC, CCB 8-478-5093
Presidential Complaint Center (PCC):
[email protected]
8888
Contact Center ng Bayan (CCB):
SMS: 0908-881-6565
Call: 165 56
P5.00 + VAT per call anywhere in the Philippines via
PLDT landlines
Email: [email protected]
Web: https://contactcenterngbayan.gov.ph
Facebook: https://facebook.com/civilservicegovph

15. Policy Development and Planning Bureau

FEEDBACK AND COMPLAINTS MECHANISM
How to send Researchers/Data users are requested to accomplish the Client Satisfaction
feedback Measurement Survey to be provided by PDPB to monitor the implementation of

Page 591 of 606

 FEEDBACK AND COMPLAINTS MECHANISM
the research protocol. The feedback form shall be accomplished after the
processing of the request.
How feedbacks Feedbacks are monitored and consolidated by the assigned PDPB Technical
are processed Staff. Responses are analyzed and will form part of the Client Satisfaction
Measurement Report. The recommendations from the data users are
considered to improve service delivery.
How to file a Feedback/remarks, including complaints, may be indicated in the Client
complaint Satisfaction Measurement Survey and will be coursed through the assigned
technical staff's email for appropriate response/action.

In case of an appeal, the researcher may file a written appeal within 10 working
days from receipt of the notice of disapproval.
How complaints PDPB Technical Staff to receive the appeal and endorse recommendation with
are processed the Division Chief’s initials to the PDPB Director. An official response letter will
be communicated to the researcher/data user informing of the decision.
Contact Anti-Red Tape Authority (ARTA)
information of [email protected]
CCB, PCC, ARTA 8-478-5093
1-ARTA (2782)

Presidential Complaint Center (PCC)

[email protected]
8888

Contact Center ng bayan (CCB)

[email protected]
0908-881-6565 (SMS)
165 56 (call)
https://facebook.com/civilservicegovph/ (Facebook)
https://contactcenterngbayan.gov.ph/ (Web)

16. Program Management Bureau

FEEDBACK AND COMPLAINTS MECHANISM

How to send DSWD-Field Office send memo/email to DSWD-PMB.

feedback

How feedbacks DSWD-PMB send reply letter/memo to the concerned Field Office.
are processed

How to file a Complaints can be filed thru sending a letter or email to PMB-DSWD. The details
complaint of the complaint should be included in the information.

Page 592 of 606

Complainant SMS will receive the complaint and will be forwarded to PMB if the concern is:
using 8888
a. On Programs and Services- SPD will be the one replying to the complaint
b. On Personnel and other outside matters- The Focal Person will be the
one replying to the complaint

How complaints -The concerned Office will conduct a case conference/meeting to discuss the
are processed issue/concern. If necessary, to set a meeting with the complainant and discuss
the concern.

-Internal investigation shall be conducted within the Bureau, then provide

recommendation and officially send reply letter/memo to the concerned DSWD-
Field Office.
Contact info of Tel No. 8847-5093
ARTA, PCC and Email Add: [email protected]
CCB
Hotline: 8888
Email Add: [email protected]

Contact Center ng Bayan (CCB)

[email protected]
0908-881-6565

17. Procurement Management Service

FEEDBACK AND COMPLAINTS MECHANISM
How to send Kindly accomplish the Customer Feedback Form (PMS-GF-07) and place at the
feedback drop box located in front of the Procurement Management Service - Receiving
Areas.

Telephone: (02) 8931-81-01 to 07 loc. 10095

E-mail: [email protected]

How feedbacks Every end of the month, your feedbacks are consolidated and summarized by the
are processed PMS ISO Technical Secretariat.

Feedbacks requiring answers/clarifications are forwarded to appropriate Office

for immediate response within 3 working days

Appropriate client shall be informed of the response.

For the status of your query/clarification, you may contact us thru:

Page 593 of 606

 Telephone: (02) 8931-81-01 to 07 loc. 10095
E-mail: [email protected]
How to file a Kindly accomplish the Customer Feedback Form (PMS-GF-07) and place at the
complaint drop box located in front of the Procurement Receiving Area.

You may also file your complaint through telephone with the following details:
- Your Name and contact details
- Transaction with PMS
- Name of Person complained of
- Reason for complaint
- Evidence/s, if any

For the status of your complaint/s, you may contact us thru:

Telephone: (02) 8931-81-01 to 07 loc. 10095

E-mail: [email protected]
How complaints Every end of the month, your feedbacks are consolidated and summarized by the
are processed PMS ISO Technical Secretariat.

Feedbacks requiring answers/clarifications are forwarded to appropriate Office

for immediate response within 3 working days.

Proper investigation shall be conducted and a report shall be filed by the

assigned employee.

Appropriate client shall be informed of the response.

For the status of your complaint, you may contact us thru:

Telephone: (02) 8931-81-01 to 07 loc. 10095

E-mail: [email protected]
Contact ARTA : [email protected]
Information of PCC: 8888
CCB, PCC, CCB: 0908 -881-6565 (SMS)
ARTA

18. Resource Generation Management Office

FEEDBACK AND COMPLAINTS MECHANISM
How feedbacks The RGMO coordinates with the concerned staff or offices to clarify the issues
are processed being raised. The feedback is addressed in various ways, namely:
● The RGMO staff or the RGMO Head responds to the email.
● The RGMO sends a memo to the concerned OBSU.
● The RGMO links with other OBSUs and/or Development Partners to
respond to the issues being raised.

Page 594 of 606

How to file a ● Complaints can be addressed to the RGMO through a letter or an
complaint email.
How complaints
are processed If complaints are received, the RGMO Head gathers information and documents
and may talk with the concerned RGMO staff in private to understand the reason
and nature of the complaint.

Contact Anti-Red Tape Authority (ARTA)

Information of [email protected]
ARTA, CSC, PCC 8-478-5093
Presidential Complaint Center (PCC)
[email protected]
8888

Contact Center ng Bayan (CCB)

[email protected]
before CSC (Civil Service Commission)
0908-881-6565

19. Standards Bureau

FEEDBACK AND COMPLAINTS MECHANISM

How to send  Concerned citizen/concerned agencies send letter/email to the concerned

feedback Field Office (FO)

 DSWD - Field Office send memo/email to Standards Bureau

How feedbacks  FO send reply to the concerned citizen/ agencies within three (3) days upon
are processed receipt of the feedback

 Standards Bureau shall send reply letter/memo to the concerned Field

Office/concerned citizen within three (3) days upon receipt of the feedback

How to file a Complaints can be filed thru sending a letter or email to concerned DSWD FO
complaint or SB. The name of person being complained and the circumstances of the
complaint should be included in the information.

How complaints  The concerned Office will conduct a case conference/meeting to discuss
are processed the issue/concern. If necessary, to set a meeting with the complainant and
discuss the concern.

Page 595 of 606

FEEDBACK AND COMPLAINTS MECHANISM

 Internal investigation shall be conducted, then provide recommendation and

officially send reply letter/memo to the concerned citizen/agencies/FO.

 The timelines on the processing of complaints/grievances shall be according

to the DSWD Grievance Mechanism Guidelines.

Contact Anti-Red Tape Authority (ARTA)

information of: [email protected] 8-478-5093
ARTA, PCC,
CCB Presidential Complaint Center (PCC)
[email protected] 8888

Contact Center ng Bayan (CCB)

[email protected]
before CSC (Civil Service Commission)- 0908-881-6565

20. Sustainable Livelihood Program

FEEDBACK AND COMPLAINTS MECHANISM

How to send Clients answer the Client Satisfactory Feedback (CSF) Form and drop it at the
feedback drop box.

 All CSF Forms will be validated and recorded by the SMKMU Unit Head;
How feedbacks  Feedbacks requiring actions will be discussed within the Unit for proper
are processed course of action;
 Feedbacks will be relayed to the concerned client;
 For inquiries and follow-ups, clients may contact the SMKMU though
landline 8951-2806 or email at [email protected]
 Client must indicate his/he specific concern via writing/ email which must be
How to file a
sent to [email protected].
complaint
 From Field Offices, OBSUs, NGAs, NGOs, CSOs, 8888 Citizens Complaint
How complaints Hotline, and other institutions: Response letter to the endorsee, briefer for
are processed the Secretary (as necessary), and writing a formal letter to the client through
email or courier service;
 From email, social media, phone calls and sms: Writing formal response
letter to the client to be officially sent through provided email
ANTI-RED TAPE AUTHORITY
Contact Email address: [email protected]
Information of Contact Number: 847-850-93
ARTA, PCC,
CCB Presidential Complaint Center (PCC)
Direct line: 8888

Page 596 of 606

 Email Address: pcc@malacañang.gov.ph

Contact Center ng Bayan (CCB) before CSC

(Civil Service Commission)
Email address: [email protected]
Contact Number: 0908-881-6565

21. Social Marketing Service

FEEDBACK AND COMPLAINTS MECHANISM

How to send OBSUs are provided with Technical Assistance Satisfaction Survey which
feedback should be answered and returned to the Division or through email at
[email protected]

How feedbacks The Communication Development and Research Division (CDRD) of

are processed SMS consolidates and process the Survey Forms

How to file a Complaints may be sent to the Director of SMS through

complaint [email protected]

How complaints Complaints are discussed by the Director with concerned Division and staff
are processed

Contact ARTA: [email protected]

Information of CBB:[email protected] PCC: [email protected]
CCB, PCC, ARTA SMS: [email protected];
Direct Line: (+02) 89517440;
Trunk Line: (+02) 89318101 loc. 207,
208, 209

22. Social Technology Bureau

FEEDBACK AND COMPLAINTS MECHANISM
How to send After provision of every Service, the Attending Action Officer or STU Staff shall
feedback and/or ask the Customer to answer the Customer Satisfaction Survey (CSS) via
complaints Google Form or printed version as deemed appropriate.
Paano magpadala If the CSS was administered via printed form, the Customer shall drop the
ng fidbak o CSS in a designated drop box near the door of the Social Technology Bureau
reklamo? if applicable.

Page 597 of 606

 Verbal or written feedbacks may also be channeled through the following
contact information:
- For verbal feedbacks: Customer may call Field Office Landlines located
below.

- For written feedbacks/complaints: Customer may email the concerned

Field Office listed below.
How feedbacks The designated STU - Anti-Red Tape Unit (ARTU) opens daily the suggestion
are processed box and compiles and records all feedback submitted.
Every end of the Month, the designated member of STU - Anti-Red Tape Unit
(ARTU) consolidates and analyzes the results of the Customer Satisfaction
Survey (CSS) administered via Google Form and the Feedback received via
suggestion box. The consolidated CSS Report shall be submitted to the
Regional Director and the Committee on Anti-Red Tape (CART).
The Regional Director shall forward to the STU all feedback/complaints
requiring answers. The STUs are required to answer within three (3) days of
the receipt of the feedback/complaint. The answer of the Field to the
feedback/complaint is then relayed to the citizen.
The results of feedback are reported during the General Staff Meeting and/or
Management Committee (ManCom) meetings for improvement of systems and
processes, and/or staff behavior.
For inquiries and follow-ups, customers may also contact the Regioal Office
listed below.
How to file a The Complaints may be filed through the following channels: [Ang mga
complaint reklamo ay maaring isumite sa mga sumusunod:]
● Formal channel: Email addressed to Regional Director via (please use
as subject “Complaint”)

● Informal channels: through phone calls to concencerned Regional

Office listed below
(02) 89318144/(02) 8951-7124

● Complaint box: Drop a complaint in the STB Complaints Box that shall
also be made available near the door of the Social Technology Bureau.
Concerned citizens or complainants are requested to include the following
information in their complaint:

- Staff/Person/s Involved

- Incident and other facts

Page 598 of 606

 - Evidence

How complaints Complaints received through telephone and dropbox shall be processed
are processed immediately by the designated Grievance Focal Person of the Bureau. Said
focal shall then forward the complaint for processing and evaluation by the
Grievance Committee composed of the Management Committee (ManCom),
led by the Bureau Director.
Upon careful investigation of the Complaint, the Grievance Committee shall
prepare a response letter to the Complainant.
A report shall also be forwarded to the Cluster Head on the complaints as well
as the actions taken and recommendation/s by the Grievance Committee.
Complainants may also follow-up the actions taken by the Bureau through
telephone numbers (02) 8931-8144 / (02) 8951-7124 and email at
[email protected].
Contact ● Anti-Red Tape Authority (ARTA) [email protected]
Information of 8-478-5093
CCB, PCC, ARTA ● Presidential Complaint Center (PCC) [email protected]
8888
● Contact Center ng Bayan (CCB) [email protected]
before CSC (Civil Service Commission) 0908-881-6565

23. Social Welfare Institutional Development Bureau

FEEDBACK AND COMPLAINTS MECHANISM
How to send Scan QR Code posted in the Knowledge Exchange Center (KEC).
feedback KEC Librarian staff will provide the CSMS form upon return of the material
You may also send your concerns to <[email protected]>.

Contact info: (02) 8 951 2805 or local 403-405, 419 VOIP:10011

How feedback Semestral, the admin officer encodes all submitted feedback and relays it to
forms are the responsible office/staff.
processed
The responsible office/staff answers the cited concerns within 3 days upon
receipt of the feedback.

The reply is sent to the customer/ concerned staff.

For queries and follow-ups, customers/concerned staff may contact (02) 8 951
2805 or local 403-405, 419.
How to file a Feedback and complaints undergo the same process.
complaint
Complaints can also be filed via telephone. Please include the following
information:

Page 599 of 606

 -Name of person/office being complained
-Incident (STAR Model – Situation, Task, Action, Result or 5Ws (who, what,
where, when, why) and 1H (how)
-Evidence

Same contact numbers

How complaints Feedback and complaints undergo the same process.
are processed
Contact CCB: 0908 881 6565 (SMS)
Information of the PCC: 8888
Civil Service ARTA: <[email protected]>
Commission’s 1-ARTA (2782)
(CSC) Contact
Center ng Bayan
(CCB),
Presidential
Complaints Center
(PCC), and Anti-
Red Tape
Authority (ARTA)

Page 600 of 606

 LIST OF OFFICES

OFFICES Designation Contact Details

Trunk Lines: 8-931-81-01 to 07
Locals: 301, 300, 302, 303, 331;
Tel. No.: 8-931-80-68, 8-931-79-16;
Tel/Fax: 931-81-91
Office of the Secretary Secretary Email: [email protected]
Head Executive Assistant Trunk Lines: 8-931-81-01 to 07
Office of Secretary (HEA) Local: 234, 235; Tel.: 8-951-68-27
Office of the
Undersecretary for
Social Welfare and Trunk Lines: 8-931-81-01 to 07
Development Undersecretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Office of the Locals: 309, 310, 311;
Undersecretary for Tel. No.: 8-951-22-39;
Standards and Concurrent Tel/Fax: 931-91-31
Capacity Building Undersecretary Email: [email protected]
Office of the
Undersecretary for Trunk Lines: 8-931-81-01 to 07
General Locals: 312,313;
Administration and Tel/Fax: 931-91-35
Support Services Tel. No.: 8-951-71-26
Group Undersecretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Undersecretary and Locals: 306, 308;
Office of the National Project Director, Tel. No.: 8-951-71-21;
Undersecretary for Pantawid Pamilyang Tel/Fax: 931-81-38
Operations Pilipino Program Email: [email protected]
Office of the Trunk Lines: 8-931-81-01 to 07
Undersecretary for Locals 334, 335;
Disaster Response Tel/Fax: 951-71-12
Management Group Undersecretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Office of the Locals: 420; 421;
Undersecretary for Tel/Fax: 709-14-67
Policy and Plans Undersecretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 315, 316;
Office of the Tel. No.: 8-931-91-47;
Undersecretary for Tel/Fax: 951-74-39
Special Concerns Undersecretary Email: [email protected]

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 Trunk Lines: 8-931-81-01 to 07
Office of the Local 424;
Undersecretary for Tel. No.: 8-931-61-47
Special Projects Undersecretary Email: [email protected]
Office of the
Undersecretary for Trunk Lines: 8-931-81-01 to 07
Inclusive and Local 214
Sustainable Peace Undersecretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Legislative and Liason local 420 and 421
Affairs Undersecretary Email: [email protected]
Office of the Assistant Trunk Lines: 8-931-81-01 to 07
Secretary for Local: 537, 538;
Administration – Tel. No.: 8-931-63-66
GASSG Assistant Secretary Email: oasgassg@dswd,gov.ph
Trunk Lines: 8-931-81-01 to 07
Office of the Assistant Local: 522;
Secretary for Policy Tel. No.: 8-931-61-46
and Plans Assistant Secretary Email: [email protected]
Assistant Secretary and
Deputy National Program Trunk Lines: 8-931-81-01 to 07
Office of the Assistant Director, Unconditional Locals: 202; 203;
Secretary for Cash Transfer National Tel/Fax: 951-71-17;
Standards and Program Management Tel. No.: 8-931-81-23
Capacity Building Office Email: [email protected]
Office of the Assistant Trunk Lines: 8-931-81-01 to 07
Secretary for Disaster Loc. 334, 335;
Response Tel. No./Fax.: 951-71-12
Management Group Assistant Secretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Office of the Assistant Locals: 117, 118, 314, 328;
Secretary for Luzon Tel. Nos.: 8-931-81-72, 8-961-87-51
Affairs Officer-in-charge Email: [email protected]
Office of the Assistant
Secretary for Trunk Lines: 8-931-81-01 to 07
Mindanao Affairs Assistant Secretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Loc.: 236, 237;
Office of the Assistant Tel./Fax: 951-71-14;
Secretary for Tel. No.: 8-951-71-11
Specialized Programs Assistant Secretary Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Office of the Assistant Loc. 425;
Secretary for Statutory Tel. No.: 8-355-39-35
Programs Assistant Secretary Email: [email protected]
Office of the Assistant Assistant Secretary Trunk Lines: 8-931-81-01 to 07

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Secretary for Visayas
Affairs
Trunk Lines: 8-931-81-01 to 07
Locals: 317, 318, 319, 325, 329, 320;
Tel.No.: 8-951-71-23; 8-951-74-36; 8-951-
71-20
Policy Development Tel/Fax: 931-81-30
and Planning Bureau Concurrent Head Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 108, 109, 110;
Tel.No. : 8-951-71-25; 8-355-28-43
Tel/Fax : 931-31-81
Standards Bureau Officer-in-Charge Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 531, 532;
Tel. Nos.: 8-352-24-27; 8-335-40-14;
Disaster Response Tel/Fax: 932-25-73
Management Bureau Bureau Director Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 324, 326;
Tel/Fax: 951-28-02;
Social Technology Tel. Nos.: 8-931-81-44; 8-951-71-24
Bureau Bureau Director Email: [email protected]
Trunk Lines: 8931-81-01 to 07
Locals: 407, 408, 409, 410, 426;
Tel/Fax: 951-28-01;
Tel. Nos.: 8-951-74-37; 8-931-91-41, 8-951-
Program Management 74-38, 8-277-38-81
Bureau Bureau Director Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Social Welfare Locals: 403, 404, 405;
Institutional Tel/Fax: 951-28-05
Development Bureau Bureau Director Email: [email protected]
Tel. Nos.: 8-852-80-81, 8-553-98-64; 8-556-
National Resource 06-64, 8-856-36-65, 8-355-28-49;
and Logistics Tel./Fax. 8 851-26-81
Management Bureau Bureau Director Email: [email protected]

Trunk Lines: 8-931-81-01 to 07

Locals: 417, 418;
Tel/Fax: 951-22-38
Legal Service Officer-in-Charge Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 230, 231;
Tel. No.: 8-932-24-70;
Internal Audit Service Director Tel/Fax: 952-97-73

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 Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 209, 207, 208;
Tel/Fax: 951-74-40;
Social Marketing Tel. No.: 8-931-91-43
Service Officer-in-Charge Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Human Resource Locals: 101, 102;
Management and Tel. Nos.: 8-961-66-72; 8-961-66-59
Development Service Service Director Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Information and Locals: 127, 128;
Communication Tel. No.: 8-951-71-22;
Technology Tel/Fax: 931-80-85
Management Service Service Director Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 121, 122, 123, 124;
Tel/Fax: 951-71-16;
Procurement Tel. No.: 8-931-61-39
Management Service Concurrent Head Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 535, 536;
Tel/Fax: 931-81-16
Administrative Service Officer-in-Charge Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 218,219;
Tel/Fax: 931-81-27;
Finance and Tel. Nos.: 8-931-91-44, 8-931-81-49
Management Service Service Director Email: [email protected]
Department Trunk Lines: 8-931-81-01 to 07
Legislative Liaison Locals: 330
Office Officer-in-Charge Email: [email protected]
Trunk Lines: 8-931-81-01 to 07;
Locals: 322, 323;
International Social Tel. No.: 8-951-49-22
Services Office Head / Director III Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Resource Generation Local: 533, 534;
and Management Tel. No.: 8952-68-34
Office Head Email: [email protected]

Trunk Lines: 8-931-81-01 to 07

Local: 126;
National Household Tel/Fax: 951-28-03
Targeting Office Concurrent Head Email: [email protected]

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 Trunk Lines: 8-931-81-01 to 07
Local: 332;
Sustainable Livelihood National Program Tel/Fax: 951-28-06
Program Manager Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 513, 514, 515, 527;
Tel/Fax: 931-61-14,
KALAHI-CIDSS National Program Tel. Nos.: 8-952-97-49, 8-952-06-97
NCDDP Manager Email: [email protected]
Trunk Lines: 8-931-81-01 to 07
Locals: 233, 234, 235;
Tel. Nos.: 8-962-34-24, 8-951-68-27, 8-709-
10-73, 8-952-68-89, 8-952-69-29, 8-294-70-
Pantawid Pamilyang National Program 08
Pilipino Program Manager Email: [email protected]
OFFICE DESIGNATION CONTACT DETAILS
Tel/Fax: (072) 687-8000
FO I Regional Director Website: https://fo1.dswd.gov.ph
Tel/Fax: (078) 304-05-86
FO II Officer-In-Charge Website: https://fo2.dswd.gov.ph
Tel. No.: (045) 8-961-21-43 Local 108
FO III Regional Director Website: https://fo3.dswd.gov.ph
Tel/Fax: (02) 807-71-02
FO IV-A Regional Director Website: https://fo4a.dswd.gov.ph
Tel. No.: (02) 8-525-24-45 Local 110
FO IV-B Regional Director Website: https://fo4b.dswd.gov.ph
Tel. No.: (052) 8-480-04-25
FO V OIC – Regional Director Website: https://fo5.dswd.gov.ph
Tel. No. : (033) 8-503-37-03
Direct Line: (033) 8-337-62-21
FO VI Regional Director Website: https://fo6.dswd.gov.ph
Tel. No.: (032) 8-231-21-72
FO VII Regional Director Website: https://fo7.dswd.gov.ph
Tel/Fax: (053) 321-30-90
FO VIII OIC – Regional Director Website: https://fo8.dswd.gov.ph
Tel/Fax: (062) 991-10-01
FO IX OIC – Regional Director Website: https://fo9.dswd.gov.ph

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 Trunkline: (088) 8-858-81-34; 8-858-89-59
FO X Regional Director Website: https://fo10.dswd.gov.ph
Tel/Fax: (082) 226-28-57
FO XI Regional Director Website: https://fo11.dswd.gov.ph
Tel. No..: (083) 8-228-20-86
FO XII Regional Director Website: https//fo12.dswd.gov.ph
Tel. Nos.: (02) 8-733-00-10 to 14
NCR Regional Director Website: https://ncr.dswd.gov.ph
Tel. No.: (085) 8-342-5619
FO CARAGA Officer-in-Charge Website: https://caraga.dswd.gov.ph
Tel/Fax: (074) 446-59-61
FO CAR Regional Director Website: https://car.dswd.gov.ph

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