...

—
—
—

User Guide
software version 7.0

technical support
phone (USA):  1.800.815.4330
phone:  +1.973.434.1201
[email protected]

4 Wood Hollow Road, Parsippany, NJ 07054 USA  •  fax  +1.973.887.0784  •  www.canfieldsci.com

3D SOLUTIONS • FACIAL IMAGING & ANALYSIS • IMAGING SOFT WARE • PHOTOGRAPHY • RESEARCH SYSTEMS & SERVICES • TRAINING

Reveal, RBX, Mirror and ViewMyConsult are registered trademarks of Canfield Scientific, Inc.

1608-31 Copyright © 2016 Canfield Scientific, Inc.

back to TOC

REVEAL IMAGER USER GUIDE

Table of Contents

LICENSES AND WARRANTIES

SAFETY AND TECHNICAL INFORMATION

Description of Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Authorized Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

CHAPTER 1
SOFTWARE INSTALLATION AND SYSTEM SET-UP
1.1 Installing Reveal Software on a Stand-alone Computer . . . . . . . . . . . . . . . . . . . . . . 5
Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Configuring the Product Recommendations Library . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.3 System Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Assembling the imaging unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the printer (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.4 Uninstalling Reveal Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2
CUSTOMIZING THE SETTINGS FOR YOUR REVEAL SYSTEM
2.1 System Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2 Session Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
View options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
System configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3-D viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3 Report Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.4 Database Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Deleting a client RECORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Deleting a client SESSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
EXPORTING a client record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IMPORTING a client record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Database options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Creating a new local database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Switching databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting the startup database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.5 Editing the Product Recommendations Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Each product or treatment listing consists of five attributes. . . . . . . . . . . . . . . 25
Enabling or disabling a product or group . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adding a new product or treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Editing a product or treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Assigning products to skin features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Closing the Recommendations Library Editor dialog box . . . . . . . . . . . . . . . . 28
2.6 Editing the Print Report Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.7 Scheduling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.8 Booth (Imager) Options (network installation only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 3
CAPTURING IMAGES
3.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Reveal imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Reveal software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.2 Starting the Reveal Imager System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.3 Capturing Images of a New Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Capturing the first picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Capturing additional views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3.4 Capturing Images of a Returning Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Locating a client record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Capturing the first picture for a returning client . . . . . . . . . . . . . . . . . . . . . . 39
Additional views for a returning client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
3.5 Improving Quality and Reproducibility of Captured Images . . . . . . . . . . . . . . . . 41
Imager placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Skin preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Client positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Facial expression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Face alignment in follow-up sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

CHAPTER 4
THE REVEAL CONSULTATION
4.1 Opening a Previously Captured Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4.2 View Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Zoom & pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing the unprocessed image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4.3 Eyelashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Redo eyelid line (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Current Eyelashes session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Compare Eyelashes sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4.4 3-D Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
4.5 Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Simulate aging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
4.6 Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
4.7 Compare Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Zoom & pan in Compare Results screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Fade control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
4.8 Session Notes and Client Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Entering notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Creating a notes template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Modifying an existing notes template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Deleting a notes template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Entering client data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Appointment scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4.9 Exporting Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Exporting a full Reveal screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Exporting a single high-resolution picture . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Exporting a combined high-resolution picture . . . . . . . . . . . . . . . . . . . . . . . 62
4.10 Switching to Mirror® Image Management Software . . . . . . . . . . . . . . . . . . . . 63

CHAPTER 5
CREATING PERSONALIZED REPORTS
5.1 Print Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Before-and-After (Cropped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Before-and-After (Full Face) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Eyelashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Eyelashes Before-and-After . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Overview with Thumbnail Photos (Cropped) . . . . . . . . . . . . . . . . . . . . . . . . 66
Overview with Thumbnail Photos (Full Face) . . . . . . . . . . . . . . . . . . . . . . . . 66
Recommendations with Selected Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Standard-Red-Brown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
5.2 Creating Printed Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5.3 Uploading Content To ViewMyConsult® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

CHAPTER 6
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

CHAPTER 7
MAINTENANCE
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Removing the imaging unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

APPENDIX A
FREQUENTLY ASKED QUESTIONS
A.1 What is the purpose of Reveal? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
A.2 Why does Reveal take two photographs? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
A.3 What do the Brown and Red images show? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
A.4 Why do the subjects have to close their eyes? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
A.5 Can the subject have make-up on for Reveal photography? . . . . . . . . . . . . . . . . . 77
A.6 Can Reveal screen for skin cancer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
 APPENDIX B
INSTALLING REVEAL SOFTWARE ON A NETWORK
About network authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting up the License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Creating a network database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Installing the software on a network workstation . . . . . . . . . . . . . . . . . . . . . 82
Setting the startup database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

APPENDIX C
DATA BACKUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

APPENDIX D
TECHNICAL SPECIFICATIONS
D.1 Reveal Imager Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
D.2 Computer System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
D.3 Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

APPENDIX E
SUPPORT INFORMATION
Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Warranty/repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
...—
—
—
LICENSES AND WARRANTIES

END USER LICENSE AGREEMENT

CAREFULLY READ THE FOLLOWING LICENSE AGREEMENT. BY SELECTING THE “ACCEPT” OPTION OR COPYING,
DOWNLOADING, INSTALLING, ACCESSING, OR OTHERWISE USING THE SOFTWARE YOU ACCEPT AND AGREE TO
THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, RETURN
ALL MATERIALS TO THE PLACE OF PURCHASE FOR A FULL REFUND.

The enclosed Software (Program and its associated Documentation) is licensed by Canfield Scientific, Inc.
to customers for their use only in the terms set forth below.

1. License:  Canfield Scientific, Inc. hereby agrees to grant the original purchaser (Licensee) a non-­exclusive
license to use the enclosed Software subject to the terms and restrictions set forth in this License Agreement.

2. Title:  Canfield Scientific, Inc. retains all rights, title, and interest in the enclosed Software.

3. Copyright:  The Program and its Documentation are copyrighted by Canfield Scientific, Inc.. The Licensee
or other users may not copy or otherwise reproduce any part of the Program or its documentation, except
that the Program may be loaded into a computer as an essential step in executing the Program on the com-
puter and copies made solely for back-up or archival purposes.

4. Restrictions, Use, and Transfer:

(a) The original and any back-up copies of the Program and its Documentation are to be used only in con-
nection with a single computer.
(b) The Program may be physically transferred from one computer to another, provided that the Program
is used in connection with only one computer at a time. This license may be transferred to others together
with the original and all back-up copies of the Program and its Documentation, provided that the transferee
agrees to be bound by the terms of this License Agreement.
(c) Neither the Program nor its Documentation may be modified or translated without written permission
from Canfield Scientific, Inc..
(d) The Program may not be used, copied, modified, adapted, transferred, or merged in whole—or in part—
into another program except as expressly provided for in the license.
(e) The Program may not be reverse engineered, disassembled, decompiled nor any attempts made to dis-
cover the source code of the Program.
(f) Neither the Program nor any portion of the Software or Documentation may be sub-licensed, rented,
leased, or loaned.

5. Exclusion of Warranty; Limitation Liability; Limited Media Warranty:

(a) The Program and its Documentation is provided “as is” without warranty of any kind, either expressed
or implied, including but not limited to the implied warranties of merchantability and fitness for a particu-
lar purpose. The entire risk as to the results and performance of the program is assumed by the Licensee.
(b) Neither Canfield Scientific, Inc. nor anyone else who has been involved in the creation, production,
or delivery of this Program and its Documentation shall be liable for any direct, indirect, consequential, or
incidental damages arising out of the use of or inability to use such products, even if Canfield Scientific, Inc.
has been advised of the possibility of such damages or claim.
(c) Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitations or exclusions may not apply to the Licensee.
(d) Canfield Scientific, Inc. warrants the enclosed media (but not the Program contained thereon) to be free
of defects in materials and workmanship under normal use for 30 days after purchase. During the 30-day
period you may return a defective media to an Authorized Canfield Scientific, Inc. Dealer and it will be
replaced without charge unless the media is damaged by accident or misuse. Replacement of the media is
the sole remedy in the event of a defect. This warranty gives the Licensee specific legal rights, and other
rights which may vary from state to state.
(e) No employee, agent, dealer or distributor of Canfield Scientific, Inc. is authorized to modify this limited
warranty, or to make any additional warranties.
...—
—
—
6. Product Improvements:  Canfield Scientific, Inc. reserves the right to make corrections or improvements to
the Program and its documentation and to the related media at any time without notice and with no respon-
sibility to provide these changes to purchasers of earlier versions of such products. All product upgrades are
covered under a separate Support and Upgrade Agreement.

7. Term and Termination:  This license is effective upon your use of the software and remains effective
until terminated. The license may be terminated by destroying the Program and its Documentation and all
copies thereof. This license will also terminate if the Licensee fails to comply with any term or Agreement.
The Licensee agrees upon such termination to destroy all copies of the Program and its Documentation.

8. Confidentiality:  The Software contains trade secrets and proprietary know-how that belongs to Canfield
Scientific, Inc. and it is being made available to you in strict confidence. Any use or disclosure of the software,
or of its algorithms, protocols, or interfaces, other than in strict accordance with this license agreement, may
be actionable as a violation of Canfield Scientific, Inc.’ trade secret rights.

9. U.S. Government Restricted Rights:  The Program and related Documentation is provided with Restricted
Rights. Use, duplication or disclosure by the Government is subject to restrictions as set forth in sub-para-
graphs (c) (1) (ii) of the Rights In Technical Data and Computer Software clause at DFARS 252.227-7013 or
sub-paragraphs (c)(1) and (2) of the Commercial Computer Software—Restricted Rights at 48 CFR 52.227-
19 as applicable. The software manufacturer is Canfield Scientific, Inc. located at 4 Wood Hollow Road,
Parsippany, NJ 07054 USA

10. Export Restriction:  This Software is subject to U.S. export jurisdiction and may not be shipped,
transferred or exported into any country or used in any manner prohibited by the United States Export
Administration Act or any other export laws, restrictions or regulations.

11. Governing Law:  This license agreement is governed by the laws of the state of New Jersey.

Patent:  http://www/canfieldsci.com/patents

THIRD-PARTY LICENSES  USE OF SOME THIRD PARTY MATERIALS AND SERVICES INCLUDED IN OR ACCESSED
THROUGH THE CANFIELD SOFTWARE MAY BE SUBJECT TO OTHER TERMS AND CONDITIONS TYPICALLY
FOUND IN A SEPARATE LICENSE AGREEMENT, TERMS OF USE OR “READ ME” FILE LOCATED WITHIN OR
NEAR SUCH MATERIALS AND SERVICES OR AT  http://www.canfieldsci.com/end-user-license-agreements/
...—
—
—
REVEAL IMAGER LIMITED ONE-YEAR WARRANTY
Coverage:
A one-year warranty is provided by Canfield Scientific, Inc. (“Canfield”) on Reveal Imager parts. (For warranty
information on the Reveal software, please refer to the Software License Agreement in the Reveal User Guide.)
During the one year period beginning on the date of delivery, Canfield warrants that the Reveal Imager will be
free from defects in material and workmanship. If the customer discovers a defect, Canfield will, at its option,
repair or replace the defective component(s) at no charge to the customer, provided it is returned during the
warranty period. All of Reveal Imager’s electronics and optics are housed within a modular pod. The cost of
shipping this pod both ways (less any applicable custom duties and/or export taxes) will be paid by Canfield
for all warrantable repairs.
Canfield owns all parts removed from repaired products. If Canfield repairs or replaces a product, its
warranty term is not extended.
After the first year, Reveal Imager’s Warranty Service and Support can be extended by fee-based yearly
service agreements covering product hardware, technical support, and software upgrades.

State Law Rights:

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation
of incidental or consequential damages, so the above exclusions or limitations may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Exclusions:
This warranty does not cover flash lamps, customer training, instruction, installation, set up adjustments, or
LAN-network-related problems.
This Warranty does not cover damage due to external causes, including accident, abuse, misuse, problems
with electrical power, servicing not authorized by Canfield, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems caused by use of parts and components
not supplied by Canfield.
This warranty does not cover computer systems, computer peripherals, or other equipment not manufactured
by Canfield. All such third-party equipment is covered by separate manufacturers’ warranties where
applicable.
This warranty is expressly made in lieu of all other warranties, expressed or implied, including without
limitation, warranties of merchantability and fitness for a particular purpose.
Our liability is limited to the repair or replacement, at our option, of any defective product and shall in no
event include incidental or consequential commercial or property damages of any kind.

To request warranty service:

Customers located in the United States, Canada or Mexico, please phone Canfield technical support at
1-800-815-4330. Other international customers please call +1-973-434-1201.
The e-mail support address is [email protected].
Should it be determined by Canfield technical support that a unit must be returned for service, a Return
Merchandise Authorization (RMA) number will be provided. This RMA number must be clearly marked
on the outside of all packaging. A replacement pod will be shipped in a specially-designed shipping case
that will be sent within two business days (within the continental US); longer (up to four days) for other
destinations allowing for potential custom delays with international shipments. Information on packing and
shipping will be included.
Shipping address: RMA # ______________ (to be provided by Canfield prior to shipment)
Canfield Scientific, Inc.
4 Wood Hollow Road
Parsippany, NJ 07054 USA
...—
—
—
EXTENDED CANFIELD CARE SERVICE AGREEMENT FOR REVEAL IMAGER

One year of Canfield Care is included with your new Reveal Imager purchase. The
initial Canfield Care agreement provides a warranty on the Reveal Imager, phone
access to technical support1, and free software upgrades for one year from date of
delivery.

Beyond this first year, Canfield Scientific, Inc. offers an extended Canfield Care service
agreement for an annual fee. This extended service agreement extends the warranty for
all Reveal Imager parts. All coverage and exclusion details for this extended warranty
are the same as those described in the Reveal Limited One-Year Warranty. In addition,
the user continues to receive software upgrades and have phone access to technical
support1 for the term of the Canfield Care Agreement.

All renewal fees must be remitted to Canfield (or an authorized distributor where
applicable) at least 30 days prior to the expiration date of the current Reveal Service
Agreement (initial or extended). Once a Canfield Care Agreement has expired, Reveal
Imager repair, technical support, and software upgrades may still be obtained with
individual service charges as noted below2–4.

To enter into an Extended Canfield Care Service Agreement, please contact Canfield
by e-mail at [email protected] or by phoning 1-800-815-4330 toll-free in the US,
Canada or Mexico (other international customers phone +1-973-434-1201).

__________
Notes:
1
Note that for international customers (outside of the US and Canada), technical support is provided locally
through an authorized distributor where available.
2
 ut-of-warranty repairs to the Reveal Imager: The customer will be charged a fixed diagnostic fee of $350,
O
plus any parts and labor required for repairs. The customer is responsible for prepaying all transportation
charges to Canfield including insurance and any associated fees and any applicable custom duties and/
or export taxes. IMPORTANT:  A Return Merchandise Authorization (RMA) number must be obtained from
Canfield prior to shipping any equipment.
3
 or customers without a current Agreement, technical support may be obtained at the rate in effect at the
F
time of service.
4
All pricing subject to change without notice.
...—
—
—

SAFETY AND TECHNICAL INFORMATION

DESCRIPTION OF MARKS

CAUTION and/or WARNING — Please read the safety

precautions to ensure safe use of this equipment.

HIGH VOLTAGE — High Voltages are present.

USB Port

Recommendations and tips for optimum product use.

TECHNICAL DESCRIPTION

This equipment is recognized and tested as:

• For Continuous Operation;
• Not suitable for use in WET LOCATIONS;
• Not suitable for use in the presence of a
FLAMMABLE ANESTHETIC MIXTURE WITH AIR
or WITH OXYGEN or NITROUS OXIDE.

Reveal Imager User Guide 1

...—
—
—
Safety and Technical Information

AUTHORIZED STANDARDS

This device complies with the following Standards:

• IEC 60950-1:2001 (1st Edition) and/or
EN 60950-1:2001
• IEC 60950-1:2005 (2nd Edition) and/or
EN 60950-1:2006
• EN55022:1998 + A1:2000
• EN55024:1998

ETL Listed:
Facial Imaging Device with respect to the Standard for
Safety for Information Technology Equipment Safety
3107557 Part 1: General Requirements – ANSI/UL 60950-1, Ed. 1,
Rev. 07/2006 and C22.2 No. 60950-1, 2003.

Worldwide (CE):
This device complies with the requirements of the Low
Voltage Directive 73/23/EEC amended by 93/68/EEC,
and the EMC Directive 89/336/EEC.

Federal Communications Commission (FCC):

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1  This device may not cause harmful interference, and
2  This device must accept any interference received,
including interference that may cause undesired
operation.

WARNING:  Changes or modifications to this unit not

expressly approved by the party responsible for
compliance could void the user’s authority to operate
the equipment.

Reveal Imager User Guide 2

...—
—
—
Safety and Technical Information

NOTE:  This equipment has been tested and found

to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference when the equipment is operated
in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference
in which case the user will be required to correct the
interference at his own expense.

Shielded cables must be used with this unit to ensure

compliance with the Class A FCC limits.

Industry Canada:
This Class A digital apparatus meets all requirements
of the Canadian Interference-Causing Equipment
Regulations.

SAFETY PRECAUTIONS

Before you begin operating the Reveal Imager,

carefully read the Operating Instructions for this device
and any relevant accessory equipment.

Be sure clients close their eyes before taking

photographs.

To prevent electrical shock, use only the power supply

and cable supplied with your system by Canfield
Scientific, Inc..

Connect equipment only to properly grounded

electrical receptacles.

Reveal Imager User Guide 3

...—
—
—
Safety and Technical Information

Do not make conversions and/or changes to the

equipment without the express authorization from
the manufacturer. Unauthorized conversions and/or
changes could jeopardize the safety of the system and
will void the warranty.

Operate the system only with original and/or

manufacturer authorized parts.

Do not attempt to clean the Reveal Imager using

alcohol, benzene, paint thinners, or other flammable
substances. Using flammable substances near the unit’s
high-voltage areas may result in a fire or electrical
shock.

Always ensure that this device and any relevant

accessory equipment is placed on a dry, stable surface.

Keep cables free and clear from traffic areas to prevent

trip hazards.

Before moving the Reveal Imager, be sure that all

cables have been disconnected.

Do not place food or liquid on the Reveal Imager. If

the Reveal Imager gets wet, contact Technical Support.

If smoke or excessive heat is detected, turn the

equipment off, unplug the power cord, and contact
Technical Support.

Reveal Imager User Guide 4

...—
—
—

CHAPTER 1
Software Installation and System Set-up

1.1  INSTALLING REVEAL SOFTWARE ON A STAND-ALONE COMPUTER

Note:  If you purchased the computer together with the

Reveal Imager from Canfield, you can skip this section.
Follow these software installation instructions if you
are using a computer that was not supplied by Canfield
Scientific, Inc. together with the Reveal Imager.
Before installing the software on a computer not
supplied by Canfield Scientific, Inc., ensure that it meets
the minimum specifications listed in Appendix D.
Note:  DO NOT connect the Reveal Imager to the
computer before the software is installed.

Software installation
Expect the software installation process to take 15 to 20
minutes for Reveal, plus additional time for Windows
updates as needed.
1 Run Windows Update to ensure that your operating
system is up to date. If updates have not been
performed regularly, this may take several hours.
2 Log on to the computer with a user account that has
local administrative access privileges.
3 Close any programs that may be running on the
computer.
4 Temporarily disable any anti-virus software.

Reveal Imager User Guide 5

...—
—
—
Chapter 1 System Set-up and Software Installation

5 Insert the installer flash drive into an available USB

port on the PC.
6 Open the Windows Start Menu, then click
“Computer” to see connected drives.
7 Double click “CANFIELD SW” to open the flash drive.
8 Double click “Start”.
9 Click to select desired software installation, then click
“Install”.
10 When the InstallShield welcome screen appears,
click Next to proceed with installation.
11 Read the Software License Agreement. If you agree
to the terms of the License Agreement, select “I accept
the terms of the license agreement” and click Next to
continue with software installation. If you select “I do
not accept the terms of the license agreement,” the
Setup program will close.
12 On the “Select Features” screen, un-check any
features you do not want installed at this time. If the
“ViewMyConsult” or “Apple iPad” features are selected
the web & mobile status icon will be installed on
the Reveal home screen.
13 Click Next to install the Reveal program files to
the default location. If you wish to change the install
location, you may do so from this screen.
14 A confirmation screen appears. If you wish to
review or change any settings, click Back. If you
are satisfied with the settings, click Install to begin
copying the program files to the computer’s hard drive.
15 When prompted that installation is complete, click
Finish. (Note: If prompted to do so, you should choose
to restart the computer.)
16 If you have installed the “ViewMyConsult” or
“Apple iPad” features, these will need to be activated
by Canfield. For more information, contact your
Canfield representative at 973-434-1201 or
[email protected].

Reveal Imager User Guide 6

...—
—
—
Chapter 1 System Set-up and Software Installation

17 When you have confirmed that activation is

complete, click the web & mobile status icon
on the home screen. From the Canfield Services
Status Utility window, select “Settings” and then click
“Synchronize”. When the synchronization is complete,
close the Synchronization Status and Canfield Settings
windows. Under “Portal Status” you should now see
green check marks under “Portal Connection” and on
the line for the “Facial Imager” application. Close the
Canfield Services Status Utility window.

NOTE:  If you wish to install Reveal software on a

network, see Appendix B.

Reveal Imager User Guide 7

...—
—
—
Chapter 1 System Set-up and Software Installation

1.2  CONFIGURING THE PRODUCT RECOMMENDATIONS LIBRARY

The first time you start your new Reveal software, the
Brand Editor dialog box displays a list of popular
product brands that are pre-installed. Click the
checkbox next to each of the brands of skincare
products and treatments that you recommend for your
clients, then click OK.
When you navigate to the Recommendations screen
during a Reveal consultation, these skincare products
and treatments will be available for you to recommend.
The products and services you recommend for your
client during the Reveal consultation will automatically
appear on the printed report (see 5.1 Report Overview).

If you click OK without selecting any brands, then

no products will appear in Recommendations during
Reveal consultations.
The Brand Editor dialog box appears each time you
start Reveal until at least one brand is selected from this
dialog box or the Recommendations Library Editor, or
you click Don’t ask again.
Products, brands, and treatments may be added,
changed, or deactivated at any time through the
Recommendations Library Editor (see 2.5 Editing the
Product Recommendations Library).

Reveal Imager User Guide 8

...—
—
—
Chapter 1 System Set-up and Software Installation

1.3  SYSTEM SET-UP

Assembling the imaging unit

1 Thread the power cable and USB cable through
the smaller of the two openings in the base.

2 Insert the plugs on the cables into the corresponding

ports on the imaging unit.

3  Place the bottom of the upright into the matching slot

in the base.

4  Connect the power supply to a 110V or 240V AC

outlet.

Setting up the computer

NOTE: If the computer has fewer than 2 available
USB ports, you may need to use an external USB hub
to connect all the peripherals. (Note: USB sockets are
typically marked with the symbol.)
1  Connect the USB cable from the imaging unit to an
available USB port on the computer or USB hub.
2  Make sure the computer is plugged into a power
source.

Reveal Imager User Guide 9

...—
—
—
Chapter 1 System Set-up and Software Installation

Setting up the printer (optional)

NOTE:  If your printer was not purchased with the
Reveal Imager from Canfield, you will need to
install the printer drivers on your computer before
proceeding. Follow the installation instructions
provided by the printer manufacturer.
1  Connect the printer to an available USB port on the
computer or USB hub with the cable provided.
2 Load the paper supply. For best results, use photo
quality printing paper.

1.4  UNINSTALLING REVEAL SOFTWARE

Reveal software can be uninstalled using the

Add/Remove Programs function within the Control
Panel available within Windows.
1  Click Start
2  Select Control Panel, Programs and Features
3  Select the Canfield Facial Imager software from the
list of programs
4  Click Uninstall
It is recommended that you back up your data before
uninstalling software (see Appendix C: Data back-up).

Reveal Imager User Guide 10

...—
—
—

CHAPTER 2
Customizing the Settings for Your Reveal System

2.1  SYSTEM START-UP

Before turning on the Reveal Imager, be sure that you

have done the following:
• installed Reveal software on your computer
(if it was not installed by Canfield)
• connected the USB cable between the Reveal
Imager and your computer
• connected the Reveal Imager and computer to a
power source.

1 Turn on the Reveal Imager.

2  Turn on the printer (if present).

3  Turn on the computer.

IMPORTANT:  Always turn on the Reveal Imager

before starting the Reveal software.

4  Double-click the Canfield Facial Imager icon to

start the software.

Reveal Imager User Guide 11

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

2.2  SESSION OPTIONS

This screen allows you to define the types of pictures

you will take, how they will be viewed, and the data
that will be displayed in a client session.
Click the set up button at the bottom of the Reveal
Home screen. Click on the session options tab.

session options screen

View options
Select desired view(s) to be captured in each session:
left face, front face, and/or right face view.

System configuration
allow changes  If you do not wish to allow individual
operators to change the View settings for a particular
session, uncheck allow changes to turn off this
capability.

enable client ID field  If you wish to assign an alpha-

numeric identifier to each client, check enable client
ID field to turn on this capability.

Reveal Imager User Guide 12

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

enable simulation  Checking this box enables Reveal’s

aging simulation function. This allows you to alter a
screen image to represent how certain facial features
might appear in the future, and how they may have
appeared in the past. See 4.5 Simulation for more
information on this function. If enable simulation is
unchecked, the Simulation button will not appear on
any Reveal screen.

3-D viewer
faster  This is the default setting and will provide
optimal results for most users.
more compatible  With some computer systems, it is
possible you may experience difficulties with the 3-D
viewer. Selecting this option will provide more robust,
but somewhat slower, functionality.

When you have finished making the desired changes to

Session Options, click a different tab or click home
to return to the Reveal Home screen.

2.3  REPORT OPTIONS

The Report Options screen allows you to enable print

reporting or, if licensed, web reporting through the
ViewMyConsult® portal.
Click the set up button at the bottom of the Reveal
Home screen. Click on the report options tab.
report options screen

Reveal Imager User Guide 13

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

report types  Select print reports and/or

Upload to ViewMyConsult to enable the
report types available when reports is
clicked during a Reveal consultation.

print reports  Reveal offers a choice of 8 print

report templates (see Chapter 5: Creating
Personalized Reports), all of which are available
at print time by default. If you wish to restrict
which style(s) of report a Reveal operator can
print during a client session, uncheck the box
next to the name of the template(s) that you
wish to make unavailable.

enable print preview  Certain aspects of each report,

such as the session date or type of photo or graph, can
be customized at the time of printing (see 5.2 Creating
Printed Reports). To enable this capability, the enable
print preview box should be checked.

When you have finished making the desired changes to

Report Options, click a different tab or click home
to return to the Reveal Home screen.

2.4  DATABASE MANAGEMENT

The Database Management screen allows you to work

with multiple databases, export and import client
records, delete individual client sessions, delete entire
client records from your database, edit the Product
Recommendations Library, or edit the print report
header.

Reveal Imager User Guide 14

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

Click the set up button at the bottom of the Reveal

Home screen. Click the database management tab.

database
management
screen

Deleting a client RECORD

Follow the procedure below to completely remove
a client record and all associated images from your
system.
IMPORTANT:  Once a client record has been deleted, it
is not possible to recover the images or data.
1  From the Database Management screen click
delete clients/sessions.
2  Enter the name (or partial name) of the client you
wish to delete and click look up client. If your
look up returns more than one client record, a list of
matching clients appears. (To display a list of all the
clients in your database, leave the look up fields blank
and click look up client.)
3  Select the desired client and click next.
4  Confirm that you have selected the desired client.
If you wish to delete all of the images and data for this
client, click delete client. (You will be given an
opportunity to confirm your selection.)
THIS CANNOT BE UNDONE.

Reveal Imager User Guide 15

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

Deleting a client SESSION

Follow the procedure below to completely remove one
or more individual sessions (and associated images)
from a client record.
IMPORTANT:  Once a client session has been deleted, it
is not possible to recover the images or data.
1  From the Database Management screen click
delete clients/sessions.
2  Enter the name (or partial name) of the client whose
session you wish to delete and click look up client.
If your look up returns more than one client record, a
list of matching clients appears. (To display a list of all
the clients in your database, leave the look up fields
blank and click look up client.)
3  Select the desired client and click next.
4  Select the session you wish to delete.
5  If you wish to delete the images and data for this
session, click delete session. (You will be given an
opportunity to confirm your selection.)
THIS CANNOT BE UNDONE.
6  Repeat steps 4–5 to delete additional sessions for the
current client.
7  Click back to delete sessions from another
client or click exit to return to the Database
Management screen.

EXPORTING a client record

The Export Clients command saves a complete client
record—including all client data, images and analysis
data—to a single file on a hard drive, network server,
or removable media. The file may then be imported
into any Reveal or Mirror system. This is useful for
archiving client records to offline storage or for
transferring client records from one system to another.

Reveal Imager User Guide 16

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

1  From the Database Management screen click

export clients.
2  Enter the name (or partial name) of the client you
wish to export and click look up client. If your
look-up returns more than one client record, a list of
matching records appears. Select the desired client and
click export clients.
To display a list of all the clients in your database, leave
the look-up fields blank and click look up client.
Select the desired client(s) and click export clients.
(To select discontinuous client records, press the Ctrl
key while clicking the desired clients.)
export clients dialog box

3  Confirm that the destination directory displayed at

the bottom of the dialog box is the location to which
you wish to export the client records. To select a
different export destination, click Change Directory…
and browse to the desired folder. If you wish to make
this directory the default export destination, select the
Save directory setting check box.

Reveal Imager User Guide 17

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

IMPORTANT: The output filename must end in “.dix” or

“.dx2” in order to be imported into a Reveal or Mirror®
system.
4  By default, the software overwrites any file in the
export destination that has the same filename as the
current export. To be prompted when a file with the
same name is encountered, select the Prompt before
deleting existing files with the same name
check box.
5 Click Export to save the export file to the selected
destination or click Cancel to close the dialog box
without saving a file.

IMPORTING a client record

Use the Import Clients command to add a client record
previously exported from Reveal into your database.
Note: The Reveal import and export functions use the
same record file format as Canfield’s Mirror software.
This means it is possible to import a record into Reveal
that was exported from Mirror. However, only images
that were captured in Reveal will appear in Reveal.
1  From the Database Management screen click
import clients. The Import dialog box opens
displaying a list of all client record files in the current
directory.
2  If the desired file does not appear,
click Change Directory… and
browse to the correct folder. If you
wish to make this directory the
default for future imports, select the
Save directory setting check box.
3  Click to select one or more files in
the list. You may use the Check All
and Uncheck All buttons to select or
deselect all files at once.

Reveal Imager User Guide 18

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

4  If notes in the client records have been modified

on a different Reveal or Mirror system, select the
Automatically merge conflicting notes check box
to preserve the notes from both systems.

5  To avoid importing duplicate client records:

• Select the Check for duplicate records check box.
• Click the Settings button to select which fields to
compare when checking for duplicate records.
• To make these settings the default for future
imports, select the Save settings check box.
• Click OK.
6 Click Import to open the selected record files or
click Cancel to close the dialog box without importing
any client records.
• If a file contains records for multiple clients, each
client is imported to a separate chart.
• If an imported client already appears in the active
database, the imported record is merged with the
existing record.
• If data or images exist in the imported file that are
not present in the existing record, the new data or
images are added.
• If incoming data or images conflict with existing data
or images, the existing record takes precedence.
• If Check for duplicate records was selected,
an Import Wizard will open to offer options for
handling any duplicates which are found.

Reveal Imager User Guide 19

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

Database options
The software is initially installed with a single database.
The Database Options dialog box may be used to create
and manage multiple databases. Click database
options to open the Database Options dialog box.
database options dialog box

the Database List tab

• Add  Adds an existing database to the database list.
• Edit  Opens the Database Information dialog box,
which allows you to view details about the selected
database and change the path for associated image
files.
• Remove  Removes the selected entry from the
database list. Note: Remove does not delete the
database file or associated images from the system.
• Backup  Creates a copy of the selected database
in the backup directory. By default, the backup
directory is located within the program folder.
CAUTION — The Backup and Restore functions in the
Database List tab do not back up or restore image files.
To protect against data and image loss from a hard
drive or system failure, your data and images should be
backed up to an external location. See Appendix C,
Data Backup.

Reveal Imager User Guide 20

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

• Restore  Restores a database from a backup file.

Note: It is not possible to restore the currently active
database.
• Scheduler  Schedules the automatic creation of
backup copies of SQL databases, which may in
turn be included as part of regular system backup.
(Requires SQL Server Agent third party software not
included with Reveal.) Note: SQL backup should be
scheduled to take place shortly before system backup.
• Security  Administers SQL Server security for
databases.
• Set Startup Database  Sets the selected database
to be the default database that opens each time the
Reveal software is launched.
• Create Database  Creates a new empty database.
• Destroy Database  Permanently deletes a database
from the system.
IMPORTANT: Once a database has been destroyed, it
cannot be recovered.

the Authorization tab

If you have purchased the Networking option, you
may click the Authorization tab to view license
information (available only from the computer with
the hardware key attached).

Creating a new local database

Follow the steps below to create a new database for
use by a single Reveal Imager system.
If you are using Reveal on a network, refer to
Appendix B, Installing Reveal Software On a Network
for instructions on creating a new network database
using the Mirror Server software.
1  Log on to the Reveal computer with a user account
that has local administrative access privileges.

Reveal Imager User Guide 21

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

2  Launch the Reveal software.

3  Click set up on the Reveal Home screen.
4  Click the database management tab.
5 Click database options to open the Database
Options dialog box.
6  Click the Database List tab if it is not already
selected.
7  Click Create Database.
8  In the Database field, enter a name for the new
database.
9  Make sure “(local)” appears in the Server field.
10  In the Path to image files field, enter a location to
store image files for the new database (or click Browse
to locate/create a folder).
11 Click OK.
12  The Canfield System Options dialog box appears.
Confirm that Database Role is set to “CanfieldDB
Administrator.” In the list of users, click to place a
check mark next to all users who will need access to
the database. (You may wish to create a specific group
for all users of the software.) Make sure the appropriate
security users or groups are selected (for example,
Domain Users).
13  The Canfield Database Agent Scheduler dialog box
appears. Make sure the “Enable Schedule” check box is
selected.
NOTE:  The Canfield Database Agent Scheduler
dialog box will not appear if SQL Server Agent is not
installed. An error message will appear instead.
14  Select the desired settings for creating backup files
and click OK. Note: Schedule the database backup to
occur shortly before your regular data backup.
15 Click OK to close the Database Options dialog box.

Reveal Imager User Guide 22

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

Switching databases
Reveal may only access one database at a time. If you
have created multiple Reveal databases, you must select
which database you wish to work with for a given
session.
1  Click set up on the Reveal Home screen.
2  Click the database management tab.
3 Click switch database. Note: The switch
database button does not appear if you only have one
entry in your database list.
4  Click to select the desired database in the list.
Note: The current database is displayed below the list.
5 Click Open.
NOTE:  If you installed a new release of Reveal
software since the last time the selected database was
opened, you will be prompted to update the database.
Before doing so, be sure you have a current backup of
the database.
The selected database will become active until the
Switch Database command is used again or until the
Reveal software is closed. Each time Reveal is launched,
the Startup Database is opened by default (see below).

Setting the startup database

Follow the steps below to select which database opens
initially each time the Reveal software is launched.
IMPORTANT:  It is a good idea to test a new database
before setting it as the startup database.
1  Click set up on the Reveal Home screen.
2  Click the database management tab.
3 Click database options to open the Database
Options dialog box.

Reveal Imager User Guide 23

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

4  Click the Database List tab if it is not already

selected.
5  Select the desired database from the list and click
Set Startup Database.
6 Click OK to exit the Database Options dialog box.

2.5  EDITING THE PRODUCT RECOMMENDATIONS LIBRARY

Reveal comes with a selection of popular products and

treatments pre-installed that may be activated in the
Brand Editor dialog box that appears when you first
start the software (see 1.2  Configuring the Product
Recommendations Library).
The Recommendations Library Editor dialog box allows
you to add the products and treatments offered at your
location, disable the ones you don’t wish to offer, or
update any available product listing.
From the Database Management screen click
product editor to open the Recommendations
Library Editor dialog box.
Available products and treatments are listed in the
products pane on the left.

• You may click one of the radio-

buttons in the upper left corner
to group by brands (view
the products and treatments
by brand name) or group by
categories (view the products
and treatments by category).

• Initially, the list is collapsed and

displays only the name of each
group (brands or categories,
depending on which grouping
you have selected). Click the “+”
next to a group to display all of
the products and treatments in
that group.

Reveal Imager User Guide 24

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

The skincare products and treatments that you add or

enable in this dialog box will be available for you to
recommend to your clients when you navigate to the
Recommendations screen during a Reveal consultation.
The products and services you recommend for your
client during the Reveal consultation will automatically
appear on that client’s printed and web reports
(see 5.1 Report Overview).

Each product or treatment listing consists of five attributes.

• Category  describes the type of product or treatment,
for example, Protect, Moisturize, or Cleanse & Tone.
Available products and treatments are listed according
to their assigned category in the Recommendations
screen if the group by categories radio-button is
selected. Category does not appear in the printed report.

• Brand  identifies the name of the company that

manufactures the product, such as Obagi, Allergan,
or Cutera. Available products and treatments are
listed according to their assigned brand in the
Recommendations screen if the group by brands
radio-button is selected. Brand does not appear in the
printed report. (If you wish the brand to appear in
the printed report, make it part of the Product Name.)

• The Product Name, such as Obagi Nu-Derm

Foaming Gel, Allergan Botox, or Cutera Titan, appears
in the printed report if it is one of the selected
recommendations. If the entire product name doesn’t
fit in the space available on the print report, it will be
clipped. To avoid this, make sure all of your text is
visible in the space provided on this screen.

• Description (optional) appears in the printed report

below the product name if it is one of the selected
recommendations. If the entire description doesn’t fit
in the space available on the print report, it will be
clipped. To avoid this, make sure all of your text is
visible in the space provided on this screen.

Reveal Imager User Guide 25

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

• Product Photo (optional) appears in the printed

report alongside the product name if it is one of the
selected recommendations.

Enabling or disabling a product or group

1  Click on the item in the products pane to select it.
2  Click the enable or disable button below the
products pane.
Individual products or entire groups may be enabled
or disabled. Disabling a product or group does not
remove it from the library, but will prevent it from
appearing on the Recommendations screen or printed
report. If you disable a product or group, it will appear
grayed out in the products pane.

Adding a new product or treatment

1  Click new product (below the products pane) to
activate the right side of the Library Editor.
2  Type a name for the product or treatment into the
product name field. If the entire product name doesn’t
fit in the space available on the print report it will be
clipped. If you don’t see the last few words of the
product name on the printed report, return to
the Library Editor and shorten it to fit.
3  Select a brand from the brand drop-down list or, if
needed, add a new brand to the list:
• click new brand ;
• type the brand name into the name field in the
dialog box;
• click save .
Every product must have a brand assigned to it. You
may not assign more than one brand to a product.

Reveal Imager User Guide 26

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

4  Select a category from the category pane or, if

needed, add a new category to the list:
• click new category ;
• type a name for the category into the name field
in the dialog box;
• click save .
Every product must have a category assigned to it. You
may assign as many categories as you wish to a single
product, for example, a conditioner with sunscreen
may appear in both category groups.
5 Optional: Type a short description of the product
into the description field. If the entire description
doesn’t fit in the space available on the print report
it will be clipped. If you don’t see the last few words
of the description on the printed report, return to the
Library Editor and shorten it to fit.
6  Optional: To add a photo of a product, click import
(below the product photo pane), and browse to
the location of the image. When you find the desired
image, double-click on the file name. The image will
automatically appear in the product photo pane. If it
is not the picture you wanted, click delete (below
the product photo pane) and it will be removed.
Reveal will accept all standard image file formats, e.g.,
jpg, gif, bmp, etc.
The image must be imported from a file location.
Pasting (from a web page, for example) won’t work.
7  After you have entered all desired attributes for the
product, click save (below the products pane) and
the product will be added to the library. Once in the
library, products cannot be deleted, although they can
be disabled as described above.

Reveal Imager User Guide 27

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

Editing a product or treatment

1  Click on a product name in the products pane to
display the details for that product.
2  Make the desired changes to the product details in
the same manner as adding a new product above.
To change the product photo, delete the current image
and import a new one.
3  When your changes are complete, click save
(below the products pane). To discard your changes,
click cancel .

Assigning products to skin features

If filter by skin feature is checked on the
Recommendations screen (see 4.6 Recommendations),
only the products which are assigned to one of the
special skin feature categories are displayed. These
skin feature categories are Brown Spots, Red Areas and
Eyelashes. To assign a product to one or more skin
features:
1  Click to select a product in the products pane.
2  Click the name of one or more skin features (Brown
Spots, Red Areas and/or Eyelashes) in the categories
pane.
3  When your changes are complete, click save
(below the products pane). To discard your changes,
click cancel .

Closing the Recommendations Library Editor dialog box

When you have finished making the desired changes to
the Recommendations Library, click exit to return to
the Database Management screen.

Reveal Imager User Guide 28

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

2.6  EDITING THE PRINT REPORT HEADER

Use Print Template Setup to add your office information
to all of the report templates.
1 From the Database Management screen click
product editor to open the Recommendations
Library Editor dialog box.
2  Click report header (below the categories pane of
the Recommendations Library Editor) to open the Print
Template Setup dialog box.
3  Highlight the current text in the Office Name field
and type your office name.

4  Press the Tab key to advance to the Address &

Telephone field and type your address in a single line.
5  Press the Enter key and type your telephone
number(s) in a single line. (If your address and
telephone exceeds two lines, your office information
may print over the pre-formatted images and text.)
6  If you wish to change the title that appears on each
report, type it in the Report Title field.
7  Click save to apply your changes to all of
the report templates, or cancel to return to the
Recommendations Editor without saving changes.

Reveal Imager User Guide 29

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

8  Click exit to close the Recommendations Library

Editor and then click home to return to the
Reveal Home screen.

2.7  SCHEDULING OPTIONS

This tab allows you to enable appointment scheduling.

You can also export the schedule data from Reveal into
a calendar application of your choice (such as Microsoft
Outlook).
Click the set up button at the bottom of the Reveal
Home screen. Click on the scheduling options tab.
scheduling options screen

• enable appointment
scheduling  Check this
box to enable the tracking of
scheduled appointments.
• time format  Choose either
12-hour or 24-hour time format.
• export schedule data 
This feature enables you to
export future appointments into
a separate calendar program.
Note that the exporting begins
with today’s appointments.

To export schedule data:

1  Click export schedule data.
2  Select a directory and enter the file name where you
would like this information to be saved. Click Save.
3  Import the file that you saved into your calendar
application.

When you have finished making the desired changes to

Scheduling Options, click a different tab or click
home to return to the Reveal Home screen.

Reveal Imager User Guide 30

...—
—
—
Chapter 2 Customizing the Settings for Your Reveal System

2.8  BOOTH (IMAGER) OPTIONS (network installation only)

This tab allows you to specify whether a workstation

in a network installation will be used with a Reveal
Imager attached or for viewing only.
Click the set up button at the bottom of the Reveal
Home screen. Click on the booth options tab.
booth options screen

• view only  Select this option if you will not

be connecting a Reveal Imager to a particular
workstation. When this option is selected, the Reveal
software does not attempt to connect to an imager
and, therefore, opens more quickly.
NOTE: If you connect an imager to a workstation
that is defined as “view only,” the imager will not be
recognized by the software.
• capture and view  Select this option if you will be
using a particular workstation with a Reveal Imager
connected most of the time.

Reveal Imager User Guide 31

...—
—
—

CHAPTER 3
Capturing Images

3.1 INTRODUCTION

The Reveal system consists of the Reveal Imager and

Reveal software.

Reveal imager
The Reveal Imager is a self-contained unit for facial
imaging under controlled lighting conditions and
includes the following:

A chin cup controls the position of the client’s face.

The chin cup moves into three positions:
• Right-facing for images of the left side of the face.
• Front-facing for images of the front of the face.
• Left-facing for images of the right side of the face.
To move the chin cup, rotate the bracket until it clicks
into position.

Specially designed flash units. The flash units

provide the exact illumination needed for optimum
photographic results.

A protective camera lens filter.  The filter is located

inside the Reveal Imager, directly in front of the camera.
Do not touch the filter with your fingertips. Use only a
camera lens cleaning kit to clean the filter.

Reveal Imager User Guide 32

...—
—
—
Chapter 3 Capturing Images

The connection panel at the rear of the facial imager

provides connections for the AC power cord, and
the USB cable that attaches to the computer, and the
imager’s On/Off switch.

Reveal software
When used together with the Reveal Imager, Reveal
software allows you to capture and store images using
two types of lighting: standard and cross-polarized.
After capturing images of the client’s face, the software
automatically applies RBX® processing to visualize
Brown spots and Red areas.

3.2  STARTING THE REVEAL IMAGER SYSTEM

1 Turn on the Reveal Imager using the power switch

on the underside of the pod.
• Always turn on the imager before starting the
Reveal software so that the software can locate
the imager.
• If the imager does not light up, check the AC power
connection. If that does not fix the problem, contact
Canfield Technical Support at 1-800-815-4330.
2  Turn on the printer (if present).
3  Turn on the computer.
4  Double-click the Canfield Facial Imager icon on
the Windows desktop to start the software.

Reveal Imager User Guide 33

...—
—
—
Chapter 3 Capturing Images

The Reveal Home screen presents 5 buttons.

You can select:

new client   to enter information and take

photos of a new client (if the Reveal Imager is
connected and active).

look up client   to create a new session for a

returning client or to view images from a
previous session.

web & mobile status   provides access to

administration and monitoring of
ViewMyConsult patient portal activity
(see Chapter 5:  Creating Reports).

set up   to customize the settings for your Reveal

system, including database management, product
recommendations library, and print report header
(see Chapter 2:  Customizing the Settings for
Your Reveal System).

exit   to quit the Reveal software.

Reveal Imager User Guide 34

...—
—
—
Chapter 3 Capturing Images

3.3  CAPTURING IMAGES OF A NEW CLIENT

Capturing the first picture

1  To allow the most accurate visualization of skin
features, the client should be instructed to clean her
face and dry it with a lint-free towel prior to initiating
the session.
2  Start the Reveal software and click new client on
the Reveal Home screen.
new client/new session screen

  Note:  To enter data

using the soft keyboard
on a touch screen, tap
the open keyboard
button in the lower right
corner of the screen.
• client ID  allows you to assign an optional alpha-
numeric identifier to each client. (Note: The Client ID
field does not appear if the “Enable Client ID field”
option on the Session Options screen has been
cleared. See 2.2 Session Options for details.)
• last name  is required (all other fields are optional)
NOTE:  If the all of the information you entered matches
an existing client, when you click next you will see
an error message indicating a duplicate entry. Click OK
and change the name or click look up client to
find the information for this returning client.
• view  If the “Allow Changes” option on the Session
Options screen has been selected (see 2.2 Session
Options), you may select or deselect view(s) for this
session: Left Face, Front Face, or Right Face.

Reveal Imager User Guide 35

...—
—
—
Chapter 3 Capturing Images

3  When desired fields are completed, click next.

A live video preview is displayed along with an
illustration showing the correct position for this view.

4  Make sure the chin cup is properly positioned for

the selected view. (To move the chin cup, rotate the
bracket until it clicks into position.)
• For Left Face view, the chin cup should be
positioned at the right side of the imager.
• For Front Face view, the chin cup should be
positioned in the center of the imager.
• For Right Face view, the chin cup should be
positioned at the left side of the imager.
5  Instruct the client to place her chin in the center of
the chin cup. Make sure she is sitting up straight and
has a neutral, relaxed facial expression. The client’s
head and body should be aligned and facing the imager
in the correct direction for the selected view (e.g., for
Left Face, the client’s body should face right).
6  When the client is positioned correctly, instruct her
to close her eyes and remain still.
7 Click take picture.

Reveal Imager User Guide 36

...—
—
—
Chapter 3 Capturing Images

Reveal will take two pictures: one using normal, white

light flash and one using cross-polarized flash. After the
second flash, the client can remove her face from the
Reveal Imager.
The pictures that were taken will be displayed in a few
seconds along with the prompt, “Are the pictures OK?”.
To view a different lighting mode, click its
thumbnail image.
8  If the client appears to be correctly positioned
and did not move between pictures, click yes.
If you click no, Reveal will discard the pictures and
give you an opportunity to reposition the client and
retake the pictures.

Capturing additional views

If additional views (left, front, right) were selected, the
live video preview is displayed again along with an
illustration showing the correct position for the next
view. (If you wish to exclude this view from this
session, click skip view at the top of the screen.)
1  Move the chin cup to the correct position for the
next view.
2  Instruct the client to place her chin in the center of
the chin cup. Make sure she is sitting up straight and
has a neutral, relaxed facial expression. The client’s
head and body should be aligned and facing the imager
in the correct direction for the next view.
3  When the client is positioned correctly, instruct her
to close her eyes and remain still.
4  Click take picture.
Reveal will take two pictures. After the second flash,
the client can remove her face from the Reveal Imager.
The pictures that were just taken will be displayed
shortly along with the prompt, “Are the pictures OK?”.

Reveal Imager User Guide 37

...—
—
—
Chapter 3 Capturing Images

5  If the client appears to be correctly positioned

and did not move between pictures, click yes.
If you click no, Reveal will discard the pictures and
give you an opportunity to reposition the client and
retake the pictures.
6  When all desired views are completed, the
automatically detected skin classification is displayed.
If desired, you can drag the detection circle to a more
representative location on face, or override the
selection by clicking inside a different swatch.
After you confirm the skin classification by clicking
next, Reveal displays the last picture taken in the
View Pictures screen (see 4.2 View Pictures).

3.4  CAPTURING IMAGES OF A RETURNING CLIENT

The Reveal Imager is an ideal tool for tracking treatment

progress over time through reproducible facial photos.
When a client returns for a follow-up visit, you will want
to add the new images to the existing client record.

Locating a client record

1 Click look up client from the Reveal Home
screen.
2  Enter information in the look-up fields. If you wish,
you may enter only partial information, such as the first
letter of the last name. To see a list of all clients, leave
all look-up fields blank.
3 Click look up client.
• If multiple matches are found, a list of clients
matching the look up criteria is displayed. Click
to select the desired client, then click next (or
double-click on the client name). If the correct client
is not displayed, click back to return to the
Look Up screen and enter different information.
• If a single match is found, the Select Session screen
appears.

Reveal Imager User Guide 38

...—
—
—
Chapter 3 Capturing Images

4  On the Select Session screen, click create new

session to proceed with capturing new images for the
displayed client.
5  The New Client/Session screen opens with client
information already entered. Select the desired view
options, then click next. A live video preview is
displayed along with an illustration showing the correct
position for this view.

Capturing the first picture for a returning client

1  To allow the most accurate visualization of skin
features, the client should be instructed to clean her
face and dry it with a lint-free towel prior to initiating
the session.
2  Make sure the chin cup is properly positioned for
the selected view. (To move the chin cup, rotate the
bracket until it clicks into position.)
• For Left Face view, the chin cup should be
positioned at the right side of the imager.
• For Front Face view, the chin cup should be
positioned in the center of the imager.
• For Right Face view, the chin cup should be
positioned at the left side of the imager.
3  Instruct the client to place her chin in the center of
the chin cup. Make sure she is sitting up straight and
has a neutral, relaxed facial expression. The client’s
head and body should be aligned and facing the imager
in the correct direction for the selected view (e.g., for
Left Face, the client’s body should face right).

Reveal Imager User Guide 39

...—
—
—
Chapter 3 Capturing Images

4  To assist with consistent positioning, the Reveal

system superimposes the live preview image for the
current picture over an alignment picture from the initial
session. Make any necessary adjustments to the client’s
positioning until a single image appears.
To confirm alignment of the client’s current position
with the baseline image, fade the opacity of the
superimposed image by clicking and dragging the
slider control below the preview.
5  When the client is positioned correctly, instruct her
to close her eyes and remain still.
6 Click take picture.
Reveal will take two pictures: one using normal, white
light flash and one using cross-polarized flash. After the
second flash, the client can remove her face from the
Reveal Imager.
The pictures that were taken will be displayed in a few
seconds along with the prompt, “Are the pictures OK?”.
The slider control below the preview may be used to
fade between the new picture and the initial picture
to ensure consistent position.
7  If the client appears to be correctly positioned
and did not move between pictures, click yes.
If you click no, Reveal will discard the pictures and
give you an opportunity to reposition the client and
retake the pictures.

Additional views for a returning client

If additional views were selected, the live video
preview is displayed again along with an illustration
showing the correct position for the next view.
(If you wish to exclude this view from this session,
click skip view.)
1  Move the chin cup to the correct position for the
next view.

Reveal Imager User Guide 40

...—
—
—
Chapter 3 Capturing Images

2  Instruct the client to place her chin in the center of

the chin cup. Use the live image preview as described
above (step 4) to correctly position the client for each
view.
3  When the client is positioned correctly, instruct her
to close her eyes and remain still.
4  Click take picture.
Reveal will take two pictures. After the second flash,
the client can remove her face from the Reveal Imager.
The pictures that were just taken will be displayed
shortly along with the prompt, “Are the pictures OK?”.
5  If the client appears to be correctly positioned
and did not move between pictures, click yes.
If you click no, Reveal will discard the pictures and
give you an opportunity to reposition the client and
retake the pictures.
When all desired views are completed, Reveal displays
the last picture taken in the View Pictures screen (see
4.2 View Pictures).

3.5  IMPROVING QUALITY AND REPRODUCIBILITY OF CAPTURED IMAGES

Imager placement
• Position the Reveal Imager away from any strong
or variable background lighting source such as a
window, door, or overhead lighting. Ideally, the
imager should be positioned so that there is a dark
or neutral colored wall with no pattern behind the
client during imaging.
• For maximum reproducibility the imager location
should be permanent and the unit should not be
moved between sessions in order to maintain a
consistent lighting environment.

Reveal Imager User Guide 41

...—
—
—
Chapter 3 Capturing Images

Skin preparation
• For accurate initial assessment of a client’s skin
features and for tracking progress of treatment, the
client’s skin should be cleaned just prior to a Reveal
session.
• The client should be instructed to clean her face
just before the imaging session using a non-irritant
face cleaner (such as Procter & Gamble’s Olay
Daily Facial disposable cleansing cloths), dry her
face with a lint-free towel (such as Kimberly‑Clark’s
Kimwipes), and allow for skin hydration to
evaporate.

Client positioning
• The Reveal Imager should be placed on a surface
that is approximately 40 inches off the ground.
An adjustable stool is recommended to accommodate
height differences between clients and ensure that
the client doesn’t have to stretch up or bend down to
place her chin in the center of the chin cup.
• Make sure that the chin cup has been clicked into
the correct position for the view you have selected.
For example, the right-facing position for Left view
(images of the left side of the face).
• For both the Left and Right views, the client should
be seated with her body at a 45° angle to the
imager. Straight-on body orientation is for Front view
pictures only.

Facial expression
Minimizing variability in facial expressions helps to
improve reproducibility (particularly for wrinkles).
Encourage the client to hold position until the last
photo is taken to further ensure consistent registration
and reduce session time.

Reveal Imager User Guide 42

...—
—
—
Chapter 3 Capturing Images

Face alignment in follow-up sessions

During follow-up sessions, the position of the client’s
face should match her first session image. To assist
with registration, the system superimposes the preview
image from this session over the image taken during
the original session (i.e., alignment image). A slider
control below the image allows you to adjust the
dominance of the alignment image (slider toward left)
versus the live preview (slider toward right). Choose a
setting that enables you to see when the live preview
matches the alignment image, i.e., only one solid image
appears. We suggest that you focus on the nose area
and instruct the client to move her head up, down, left,
or right as needed for perfect alignment. Directions
such as “lean,” “point,” etc. prefaced with “slightly” or
“a bit” can help the client with appropriate movement.

Reveal Imager User Guide 43

...—
—
—

CHAPTER 4
The Reveal Consultation

Once images for a new Reveal session have been

captured, the most recently captured image opens
automatically in view pictures.
The navigation bar on the left side of the screen offers
access to alternate view modes, such as 3-D viewer
and compare results, the session notes editor, Reveal’s
recommendations tool, printing options, and Mirror
software (if available).

4.1  OPENING A PREVIOUSLY CAPTURED SESSION

If you wish, you may view images for a previously

captured session at any time.
1 Click look up client from the Reveal Home screen.
2  Enter information in the look-up fields. If you wish,
you may enter only partial information, such as the first
letter of the last name. To see a list of all clients, leave
all look-up fields blank.
3 Click look up client.
• If multiple matches are found, a list of clients
matching the look up criteria is displayed. Click
to select the desired client, then click next (or
double-click on the client name).
• If a single match is found, the Select Session screen
appears.

Reveal Imager User Guide 44

...—
—
—
Chapter 4 The Reveal Consultation

4  Confirm that the desired client record is displayed on

the Select Session screen. If the correct client is not
displayed, click back to return to the Look Up
screen and enter different information.
5 Click to select the desired session in the session
list. The Standard image and session notes for the
selected session are displayed. (Refer to section 4.6 for
information about session notes.)
Note:  An asterisk (*) before a session date indicates
that the images for that session were captured with
a different Reveal Imager than the one in use. In
this case, comparisons between sessions will be less
accurate.
6 Click view old session to open the View Pictures
screen.

4.2  VIEW PICTURES

View Pictures, the main screen used during a Reveal

consultation, displays the image for the current session.
view pictures screen

Reveal Imager User Guide 45

...—
—
—
Chapter 4 The Reveal Consultation

Zoom & pan

The Zoom & Pan control in the near-left column of
the screen allows you to magnify selected areas of the
picture.
Two ways to change magnification:
• Place your cursor over the slider ball above the
thumbnail image. Hold down the mouse button and
drag the slider ball to the right to zoom in for a
close-up view, or to the left to zoom out to see
more of the client’s face.
• Place your cursor within the main picture. Spin the
scroll wheel on your mouse.

Two ways to pan within the magnified view:

• Place your cursor within the blue box in the
thumbnail image. Hold down the mouse button and
drag the blue box to any area of the picture. The
magnified view of the main picture will track the
movement of this control.
• Place your cursor within the main picture. Hold
down the mouse button and drag the main picture to
view a different area.

Navigation
From the navigation bar on the far-left side of the
screen:  Click the individual buttons—standard photo,
polarized photo, Brown Spots, or Red Areas—
to display the image for that particular skin feature.
From the feature selector in the near-left column of the
screen:  Click the back or next arrow below the feature
name to sequentially display the skin features in the
current session.
The zoom and pan settings remain the same as you
review each skin feature.

Reveal Imager User Guide 46

...—
—
—
Chapter 4 The Reveal Consultation

The client’s name and the date of the session being

viewed appear in the upper left corner of the screen.
To display a different session or view (if available),
click on the arrow next to the session date and select
from the drop down menu that appears.

Viewing the unprocessed image

To view the unprocessed cross-polarized image, right-
click over a Red Areas or Brown Spots image and select
display unprocessed image from the pop-up menu.
To return to the processed image, right-click and select
display processed image from the pop-up menu.

Overview
Click the overview button to display thumbnails of all
the available skin feature images.

You may switch to

the full size image
of a skin feature by
clicking its thumbnail
in Overview.

view pictures screen

(overview)

Reveal Imager User Guide 47

...—
—
—
Chapter 4 The Reveal Consultation

4.3  EYELASHES

Click eyelashes to display the eyelash analysis

screen.
In order to perform eyelash analysis, it is necessary to
define the eyelash boundary and create the analysis
mask. Reveal automatically defines the eyelash
boundary with a thin blue 
line along the eyelid edge.
If the blue line is placed
correctly, click analyze
to create the analysis mask.
NOTE:  If the analyze
button is disabled ( )
click redo eyelid line and perform steps 2–6 of
Redo eyelid line.

Redo eyelid line (optional)

If the blue line is placed incorrectly (or not placed),
first zoom in (see section 4.2, Zoom & pan) to magnify
the eyelid area.
1  To erase the software-defined eyelash boundary
and define a new line, click redo eyelid line.

2 Click Yes in the “Are you sure . . .” dialog. If you are

not sure you wish to erase the auto-boundary, click No.

3  Position the cursor at one edge of the eyelashes

where they meet the eyelid and click the left mouse
button to set the first endpoint.

Reveal Imager User Guide 48

...—
—
—
Chapter 4 The Reveal Consultation

4  Position the cursor at the opposite edge of the

eyelashes where they meet the eyelid. A straight blue
line is drawn out from the first endpoint to the cursor
position (white circle). Click the left mouse button to
set the second endpoint.

5  Drag the middle of the blue line to the lowest edge

of the eyelid curve, then click the left mouse button
one more time.
6  If you are satisfied with the new eyelid line, click
analyze. Otherwise, click redo eyelid line and
repeat steps 3–6.

Current Eyelashes session

After Reveal creates the eyelash mask and completes
the eyelash analysis, the results for the current session
are displayed.
To aid in the review and discussion of eyelash analysis,
you may use the mask overlay controls to turn the
eyelash mask on , off , or make it blink .
To display a different session or view (if available),
click on the arrow next to the session date in the upper
left corner of the screen and select from the drop down
menu that appears.

overall grade  Eyelashes are graded on a numeric scale.

Number 1 at the top of the scale represents the fullest,
longest lashes. Number 5 at the bottom of the scale
represents the thinnest, shortest lashes. Since the
overall grade is based on both volume and length, the
illustration may not match the client’s actual lashes; for
example, her lashes may be longer, but very thin.

Reveal Imager User Guide 49

...—
—
—
Chapter 4 The Reveal Consultation

average length  The graph represents the midpoint

between the longest and shortest lashes, expressed in
millimeters (mm).

volume  The volume value is calculated based on the

overall density of individual lashes and their thickness.
It represents the fullness of the entire eyelash.

Compare Eyelashes sessions

Click compare sessions to display the image and
analysis from two different sessions side by side. This is
useful to evaluate changes over time when a lash
improvement regimen has been implemented.

mask visibility  You may use the mask controls at the

bottom right corner of each picture to turn the eyelash
mask on , off , or make it blink . Double-click
one of the buttons to activate that mask state for both
images.

The zoom & pan controls enable you to magnify and

move both images in tandem.
To change magnification, place your cursor over the
slider ball, hold down the mouse button and drag the
slider ball to the right to zoom in for a close-up view,
or to the left to zoom out. Alternatively, place your
cursor within one of the pictures and spin the scroll
wheel on your mouse.
To pan within the magnified view, place your cursor
within the blue box in the thumbnail image, hold down
the mouse button and drag the blue box to any area of
the picture. Alternatively, place your cursor within one
of the pictures, hold down the mouse button and drag
the picture to view a different area. Both pictures track
in tandem.

Reveal Imager User Guide 50

...—
—
—
Chapter 4 The Reveal Consultation

fade control  The slider located below the right window

superimposes the left and right images with varying
degrees of opacity for effective visualization of eyelash
improvement between the two sessions. When the
slider ball is all the way to the right (default), the image
on the right is at full 100 percent opacity. As the slider
ball is moved to the left, the right image decreases in
opacity revealing more of the left image. When the
slider ball is all the way to the left, both images appear
to be the same; the opacity of the right image is zero
percent. If the eyelash mask is turned on or blinking, it
still shows the analysis for the right image; the eyelash
mask is not affected by the fade control.

session selector  To display a different session or view

for either side of the comparison, click on the arrow
next to the session date beneath the picture and select
from the drop down menu that appears.

data display  A graphical comparison of data appears in

the lower center area of the screen. The gold bar
represents data for the session pictured on the left;
the purple bar represents data for the session pictured
on the right.
To change the type of analysis 
displayed, click the arrow and select
overall grade, average length or
volume from the drop-down menu.
A tabular presentation of average
length, volume, and overall grade
appears in the lower right area of
the screen. (See overall grade in 4.3 Eyelashes for a
detailed explanation of these values.) The gold-shaded
column contains data for the session pictured on the
left; the purple-shaded column contains data for the
session pictured on the right.

Reveal Imager User Guide 51

...—
—
—
Chapter 4 The Reveal Consultation

4.4  3-D VIEWER

Click 3-D viewer to display a close-up, three

dimensional view of a selected area of the skin’s
surface. This is particularly useful when treating
wrinkles or other surface texture conditions.

3D view rendered
as normal skin color

Click Rotation to stop or Click Return Click and drag within the
resume automatic side-to-side to stop rotation and 3D viewer pane to rotate
rotation of the 3D view. return to frontal view. the viewing angle.

3D view is rendered 
as normal skin color.
3D view is rendered
as shades of gray.
3D view is rendered
as color relief. Blue tones
represent depressions
in the skin, and yellow
tones represent elevated
areas. Intermediate
values are represented
by corresponding
intermediate colors.

3D view rendered
as color relief
The blue box corresponds to the portion of the face 
currently displayed in the 3D viewer pane. Click and drag
the blue box to display a different part of the face.
(For meaningful 3D views, avoid features such as lips and eyes.)

Reveal Imager User Guide 52

...—
—
—
Chapter 4 The Reveal Consultation

4.5  SIMULATION

You may want to explain to your clients the effects

of aging or benefits of facial rejuvenation treatments.
Reveal’s Simulation tool illustrates the effects of aging
or treatment by simulating your client’s increase in age
(Older) or decrease in age (Younger), of approximately
5–7 years. (This option is available only if enable
simulation is checked in Set Up. See 2.2 Session
Options.)

Simulate aging
1 Click simulation from a View screen to display
the client’s image in Simulation mode. The client’s
image is displayed in the current view (Left or Right—
not currently available in Front view), with the slider
ball in the middle position.
2  Adjust the aging simulation
in either direction (younger or
older) by clicking and dragging
the slider ball up or down, or
click the vertical bar to quickly
switch between the middle and
end positions.
3 Click the radio-buttons to view the simulation with
wrinkles, spots, or both wrinkles and spots at the
same time. Experiment with the views to determine
which one is most appropriate for your client and your
practice.

Reveal Imager User Guide 53

...—
—
—
Chapter 4 The Reveal Consultation

4.6  RECOMMENDATIONS

The Product Selector facilitates your recommendations

for the specific products and treatments appropriate to
skin conditions detected in your client. Reveal comes
with a selection of recommendations pre-installed, but
it’s easy to customize the menus with the products and
treatments offered at your location and to redefine the
default product attributes (see 2.5  Editing the Product
Recommendations Library).
The Recommendations screen displays the Product
Selector alongside an image from the current session.
The zoom slider control for image magnification is
available at the lower edge of the screen.
To select a different image click standard photo,
polarized photo, Brown Spots, Red Areas, or
eyelashes in the navigation column on the far left side
of the screen.
If filter by skin feature is checked, only the products
which are designated to treat the selected feature are
displayed. (See 2.5 Editing the Product
Recommendations Library to change the default
manufacturer-determined product designations.)
Your selected recommendations are automatically
saved in the session record when you leave the
Recommendations screen. They may be changed at
any time in future sessions or in the current session by
returning to the Recommendations screen.

Reveal Imager User Guide 54

...—
—
—
Chapter 4 The Reveal Consultation

The Product Selector column consists of the following:

• The group by brand or group by category

radio-buttons control the grouping of products and
treatments in the selection pane. Select group by
brand to organize the products and treatments by
brand name with individual products listed under
their respective brands. Select group by category
to organize the products and treatments according
to category (such as “Moisturize”) with individual
products listed under their respective categories.

S election pane. Click a product or treatment to

• 
recommend it for your client. You may select up
to nine products for any one consultation session.
Selected recommendations are displayed as white
text on a blue background. To deselect a product,
click it a second time.

• As you mouse over the name of a product in the

Selection or Current Recommendations pane, its
corresponding picture
and description (if
available) are displayed
in a fly-out box on the
screen. The pictures for
your selected recommendations will appear on the
printed report alongside their corresponding product
names and descriptions.

• The current recommendations pane displays

selected products and treatments in the order that
they were clicked. Items in this list will appear in
your client’s printed report. To delete an item from
this list, first click to select it and then press the
delete key on your keyboard.

Reveal Imager User Guide 55

...—
—
—
Chapter 4 The Reveal Consultation

4.7  COMPARE RESULTS

compare results screen
(standard and Brown Spots)

The Compare Results screen displays two images side-

by-side allowing you to:
• Compare different skin features from a session.
• Compare images for the same skin feature from
different sessions.

Clicking one of the buttons in the left column will

activate a default pair of images:
• Standard photo, polarized photo, Brown Spots,
and Red Areas will display two different timepoints
of the same feature. If different timepoints are not
available, the same image will be displayed in both
windows.
• Red | Brown will display these two features at the
same timepoint.
Image selection controls also appear below each picture:
• Click the session date to select a different session
and/or view (if available) from the drop-down menu.
• Click the feature name to select a different skin
feature from the drop-down menu.

Reveal Imager User Guide 56

...—
—
—
Chapter 4 The Reveal Consultation

Zoom & pan in Compare Results screen

The zoom control (lower left of the screen) allows you
to magnify selected areas of both images in tandem.
Two ways to change magnification:
• 
Click and drag the slider control below the left
window: Place your cursor over the slider ball, hold
down the mouse button and drag the slider ball to
the right to zoom in for a close-up view, or to the
left to zoom out to see more of the client’s face.
• Place your cursor within one of the pictures. Spin the
scroll wheel on your mouse.

To pan within the magnified view:  Place your cursor

within one of the pictures. Hold down the mouse
button and drag the picture to view a different area.
The other picture tracks in tandem.

Fade control
The slider located below the right window superimposes
the left and right images with varying degrees of opacity.
When the slider ball is all the way to the right (default)
the image on the right is at full 100 percent opacity.
As the slider ball is moved to the left, the right image
decreases in opacity revealing more of the left image.
When the slider ball is all the way to the left both
images appear to be the same; the opacity of the right
image is zero percent.
Fading the opacity of the right image is particularly
useful for visually showing treatment progress by
comparing a single feature from two sessions. The
fade control can also be used for comparing any two
features from either the same or different sessions.

Reveal Imager User Guide 57

...—
—
—
Chapter 4 The Reveal Consultation

4.8  SESSION NOTES AND CLIENT DATA

You may add observations and notes to the session

record at any time.

Entering notes
1 Click edit chart from any of the View screens
to open the notes tab of the Edit Chart dialog box.
You can also access this dialog box from the New
Client/Session screen by clicking edit chart.
The top half of the notes tab contains the active Notes
field for the current session. The lower half of the
notes tab contains controls for working with Notes
Templates. Templates help you streamline the process
of entering session notes.
edit chart dialog box
(notes tab)

2  To view the contents of a Notes Template, click

a name in the template name list. The contents
are displayed in the template contents field.
3  If you wish to add the contents of a template to
current session notes, select the desired template in
the list and click use template (or double-click the
template name).
4  Repeat Steps 2–3 as needed to add additional
template text to the session notes.

Reveal Imager User Guide 58

...—
—
—
Chapter 4 The Reveal Consultation

5  If you wish, you may edit the text in the current

session notes field directly. This allows you to
customize the notes to a specific client.
6  When the text in the current session notes field
appears as you wish, click OK to close the Edit Chart
dialog box and save your changes.
You may modify existing session notes at any time by
repeating Steps 1–6.

Creating a notes template

1 Click edit chart from any of the View screens
to open the notes tab of the Edit Chart dialog box.
You can also access this dialog box from the New
Client/Session screen by clicking edit chart.
2 Click new template (bottom of the dialog box).
3  Enter a name for the template in the Name field.
(Templates are sorted alphabetically by name, so you
may wish to name your templates in a way that creates
logical groupings.)
4  Enter the text for the template exactly as you wish it
to appear when the template is used to create session
notes.
Note:  If you wish line breaks to be automatically added
after the text when the template is used, be sure to
add line breaks to the end of the Template Contents by
pressing the Enter key.
5  When you are satisfied with the Template Contents,
click OK.

Modifying an existing notes template

1 Click edit chart from any of the View screens
to open the notes tab of the Edit Chart dialog box.
You can also access this dialog box from the New
Client/Session screen by clicking edit chart.

Reveal Imager User Guide 59

...—
—
—
Chapter 4 The Reveal Consultation

2  Click to select the desired template in the list.

3 Click edit template.
4  Make the desired changes to the Name and/or
Contents fields.
5  When you are satisfied with the Template Contents,
click OK.
Modifying an existing template only affects future use
of that template. Any notes previously created with that
template are not affected.

Deleting a notes template

1 Click edit chart from any of the View screens
to open the notes tab of the Edit Chart dialog box.
You can also access this dialog box from the New
Client/Session screen by clicking edit chart.
2  Click to select the desired template in the list.
3 Click delete template.
4  At the prompt, confirm that you have selected the
correct template and click yes.

Entering client data

1 Click edit chart from any of the View screens
to open the Edit Chart dialog box. You can also access
this dialog box from the New Client/Session screen by
clicking edit chart.
2  Click the client data tab.
3  Enter/edit the client information as needed.
4  When you are finished editing client data, click OK.

Reveal Imager User Guide 60

...—
—
—
Chapter 4 The Reveal Consultation

Appointment scheduling
If “enable appointment scheduling” has been
selected in Scheduling Options (see 2.7 Scheduling
Options), fields appear in the client data tab for Next
Appointment Date and Time. Information entered
in these fields appears on printed reports or may be
exported from the Scheduling Options screen for use in
a calendar program such as Microsoft Outlook.

4.9  EXPORTING PICTURES

From time to time, you may wish to extract a picture

from Reveal for use in another program (such as
Microsoft PowerPoint). Reveal allows you to export
a picture by itself or export a complete screen as it
appears in Reveal.

Exporting a full Reveal screen

1  Right-click on a picture in either of the View screens
(View Pictures or Compare Results).
2 Select print screen to file from the pop-up menu.
3  Browse to the folder where you wish to save the
exported image file.
4  Enter a file name.
5  Select a file type: Windows Bitmap (*.bmp), JPEG
(*.jpg) or Portable Network Graphics (*.png).
6 Click save.

Exporting a single high-resolution picture

1  Right-click on a picture in the View Pictures or
Compare Results screen.
2 Select export image from the pop-up menu.
3  Browse to the folder where you wish to save the
exported image file.

Reveal Imager User Guide 61

...—
—
—
Chapter 4 The Reveal Consultation

4  Enter a file name.

5  Select a file type: Windows Bitmap (*.bmp), JPEG
(*.jpg) or Portable Network Graphics (*.png).
6 Click Save.
7 Select cropped or uncropped.
8  Click OK to save the image file.

Exporting a combined high-resolution picture

When you are viewing pictures in overview or
compare results, you may choose to export all
currently displayed pictures to a single image file.
1  Right-click on a picture in overview or compare
results.
2 Select export composite image from the pop-up
menu.
3  Browse to the folder where you wish to save the
exported image file.
4  Enter a file name.
5  Select a file type: Windows Bitmap (*.bmp), JPEG
(*.jpg) or Portable Network Graphics (*.png).
6 Click Save.
7 Select cropped or uncropped.
8  Click OK to save the image file.

Reveal Imager User Guide 62

...—
—
—
Chapter 4 The Reveal Consultation

4.10  SWITCHING TO MIRROR® IMAGE MANAGEMENT SOFTWARE

Many Reveal customers also utilize Mirror Image

Management Software from Canfield. If Mirror software
is available on the same computer as your Reveal
software, you may want to view Reveal images in
Mirror, or see other images of the current patient stored
in Mirror.

Switch to Mirror
Click switch to Mirror
from any of the single-image
View Pictures screens to switch
seamlessly to Mirror software.
Mirror will open with the current
Reveal image displayed.

More than one image is typically displayed in

overview or compare results. In this case, float the
cursor over the desired image, and right-click the
mouse button. Select switch to Mirror from the
pop-up menu.

Reveal Imager User Guide 63

...—
—
—

CHAPTER 5
Creating Personalized Reports

5.1  PRINT REPORT OVERVIEW

Reveal offers a variety of customizable report templates

which may include your client’s image in one or both
lighting modes, the products and treatments that you
recommended, and/or your consultation notes. Your
practice information (see 2.6  Editing the Print Report
Header), client’s name, and session date also appear on
the printed reports.
When you select a report template from the Print
screen, Reveal automatically flows your selected
recommendations and session notes into the template
and generates 1 to 3 pages of output (depending on
the quantity of notes and recommendations).
The following pages show an overview of the 8
print report templates. The samples show how
each report (except eyelashes) would appear with
3 recommendations and no session notes. The text
with each sample describes which elements are
available in the template. The actual layout will differ
to accommodate your selected recommendations and
session notes.

Reveal Imager User Guide 64

...—
—
—
Chapter 5 Creating Personalized Reports

Before-and-After (Cropped) Eyelashes

Two selectable images cropped to area A selectable image with overall grade,
of interest, along with personalized average length and volume shown
recommendations and/or session notes. graphically and numerically.
The data display format selection
does not affect this report.
Before-and-After (Full Face)

Eyelashes Before-and-After

Two selectable full face images, along

with personalized recommendations
and/or session notes, printed
landscape mode.

Two selectable images with the

average eyelash length for each
shown numerically and in a bar graph.
The data display format selection
does not affect this report.

Reveal Imager User Guide 65

...—
—
—
Chapter 5 Creating Personalized Reports

Overview with Thumbnail Photos Recommendations with

(Cropped) Selected Photo

All four skin features cropped to area Large selectable photo with
of interest, along with personalized personalized recommenda­tions
recommenda­tions and/or session notes. and/or session notes.

Overview with Thumbnail Photos Standard-Red-Brown

(Full Face)

Standard photo, Red Areas and Brown

All four skin features, along with Spots images along with personalized
personalized recommenda­tions and/or recommendations and/or session notes,
session notes, printed landscape mode. printed landscape mode.

Reveal Imager User Guide 66

...—
—
—
Chapter 5 Creating Personalized Reports

5.2  CREATING PRINTED REPORTS

1  From any of the View screens click reports.

2  If the report options dialog appears, click
print reports.
• If only one report template was selected in Report
Options at set up (see 2.3  Report Options), and Print
Preview was not enabled at set up, the current session
will be printed with default image(s) for that template.
• If multiple report templates were selected in Report
Options at set up, a list of the available report
templates is displayed.
• The last print report template used is highlighted.
To print again in that format, click print or
preview, or select a different template and click
print or preview.

• To select more than one template, press the

Control or Shift keys (on your keyboard) and
click on the desired report template names.
• If Print Preview was not enabled at set up, the
current session will be printed with default
image(s) for the selected template(s).
2  If Print Preview was enabled at set up, you will see
the Print Preview screen, showing a preview of the
selected template.
Selectable images are surrounded by a green box.
The active image is highlighted with a thicker pink box.
To make selections for a different image, click it to
highlight.

Reveal Imager User Guide 67

...—
—
—
Chapter 5 Creating Personalized Reports

Select the desired session

and view from the session
drop-down menu on the
left side of the screen.
Select the type of image
from the type drop-down
menu on the left side of
the screen.
Navigate between previews
of additional templates (if
selected) and/or the pages
of multi-page reports by
clicking previous or
next in the lower left
corner of the screen.
3  (Optional)  To change the printer, printer properties,
print to file, or select multiple copies, click printer
setup, make your selections, then click OK.

4 Click print to print the report(s).

5  When printing is complete, the previous View screen

is displayed.
You may click the home button (Reveal logo) in the
upper left corner of the screen to end the session and
return to the Home screen, or click any of the other
navigation buttons to continue the session.

Reveal Imager User Guide 68

...—
—
—
Chapter 5 Creating Personalized Reports

5.3  UPLOADING CONTENT TO ViewMyConsult®

(Contact your sales representative for availability of ViewMyConsult in your region.)

If you are a subscriber to the ViewMyConsult

patient portal, the reports button offers the
option of uploading the current consultation. This
will automatically send an email to your client with
a password and instructions for accessing their
consultation on the ViewMyConsult.com website.

1  From any of the View screens click reports.

2 Click Upload to ViewMyConsult in the report

options dialog.

3  Select the name of the staff member performing the

upload from the dropdown menu, then click next.

Note:  If “Upload Authentication” has been enabled

for this office, the uploader will be prompted for their
password to continue.

Reveal Imager User Guide 69

...—
—
—
Chapter 5 Creating Personalized Reports

4  Select the name of the staff member performing

the consultation from the dropdown menu.

5  Enter and confirm the

client’s e-mail address.
Note:  If an e-mail address
has been entered in the
Reveal client chart, it is
displayed in the client
e-mail field. Verify that
the address is current.

6  Click in the check box

to confirm that the client
has signed a consent form
for this upload.
Note:  If your practice is using the optional digital client
consent form, it will be displayed on screen. The client
should sign the form using a touch screen, mouse or
other external graphic input device.

7 Click upload.

8  When the upload

confirmation is displayed,
click OK to
close the box and return
to the View screen.

Note:  If you wish to monitor the upload, click

 web & mobile status on the Reveal home screen.
This utility provides detailed information on previous
uploads, portal status and connection. It also includes

Reveal Imager User Guide 70

...—
—
—
Chapter 5 Creating Personalized Reports

information for use by your IT professional or Canfield

Technical Support in the event there are any upload
problems.
The web & mobile status icon will display red
if an upload did not complete successfully. Should
this occur, click on the icon to view portal status and
messages. Be sure there are green check marks under
“Portal Connection” and in the Reveal application
section. Then click “resend” to re-submit the
consultation for upload.

Reveal Imager User Guide 71

...—
—
—

CHAPTER 6
Troubleshooting
Problem Potential Solution

The camera does not • Contact Canfield Technical Support: 1.800.815.4330.

take a picture.

Standard and/or Polarized • Contact Canfield Technical Support: 1.800.815.4330.

flashes do not fire.

Reveal software appears • Some operations may take up to one minute for
to have locked up. completion. After at least 60 seconds has passed,
see if the system responds when you move the
mouse, or if the keyboard’s Caps Lock light comes
on when the Caps Lock key is pressed.
• If the system remains unresponsive:
1 Turn off the Reveal Imager.
2 Restart the computer.
3 Turn the imager on.
4 Restart the Reveal software.

System message: • 1 Exit the Reveal software.

“The required hardware 2 Turn the imager power off and on again.
key was not located on 3 Restart the Reveal software.
the server. Please attach • If the problem persists,
the key.” 1 Exit the Reveal software.
2 Unplug and reconnect the USB cable (at either
the imager or computer end—whichever is more
accessible.)
3 Restart the Reveal software.
• If the problem persists,
1 Exit the Reveal software.
2 Plug the USB cable from the Reveal imager into a
different USB port on your computer.
3 Restart the imager and computer.
4 Restart the Reveal software.
• If the problem persists, contact Canfield Technical
Support: 1.800.815.4330.

Reveal Imager User Guide 72

...—
—
—

CHAPTER 7
Maintenance

Cleaning
If the Reveal imager becomes dusty or fingerprinted,
you can wipe it clean with a soft cloth. If it is necessary
to use a cleaning product, be sure to use one intended
for cleaning plastic. The lens should be cleaned only
with special lens tissue or cloth intended for that
purpose. Do not use glass cleaner on any part of the
Imager, as it may damage the surface and detract from
its appearance.

Removing the imaging unit

The imaging unit (pod) should only be removed from
the upright if it is necessary to return it to Canfield for
service. Otherwise, it should remain attached to the
upright at all times. Before removing the unit, contact
Canfield Technical Support (1-800-815-4330) for
instructions on packing and returning it to our
service center.
1  Disconnect the USB and power cables.
2  Press and hold the release button on the front of the
unit and gently lift the imaging unit to separate it from
the upright.

Reveal Imager User Guide 73

...—
—
—
Chapter 7 Maintenance

When reattaching the imaging unit to the upright, press

and hold the release button as you slide the unit back
onto the upright. Failure to do this may damage the
latching mechanism.

There are no user serviceable parts inside the Reveal

Imager. Under no circumstances should you attempt to
open or disassemble it. Doing so will void the warranty,
and may expose the user to dangerous electrical hazards.

Reveal Imager User Guide 74

...—
—
—

APPENDIX A
Frequently Asked Questions

A.1  What is the purpose of Reveal?

Reveal is a powerful visual consultation tool which is

used to engage clients in evidence based discussions
about planned aesthetic treatments. It is an excellent
first step for new or prospective clients which allows
the skin care professional to clearly demonstrate
areas for treatment. Reveal also includes a compelling
product recommendations tool which generates printed
reports with the client photographs and descriptions
of products and treatments recommended during the
consultation process.
Reveal can also be used to document the progress of
skin care treatments, providing clients with an extra
level of assurance that their skin conditions have
improved.

A.2  Why does Reveal take two photographs?

The first picture uses standard flash lighting, and

depicts how you look in normal everyday situations.
A second picture is taken through crossed polarizing
filters, which eliminates surface reflections from your
skin. This enables Reveal to see beneath the skin’s
surface. It is this view which is processed into Red and
Brown by Reveal’s RBX® software.

Reveal Imager User Guide 75

...—
—
—
Appendix A Frequently Asked Questions

A.3  What do the Brown and Red images show?

There are five different views available in the Reveal

consultation screens:
Standard lighting represents how the complexion
typically looks in normal daylight. You can view visible
features and coloration on the surface of the skin. The
standard lighting image provides a good reference and
comparison for the other image types.
Cross-polarized illumination is used to detect sub-surface
skin details. By eliminating surface reflections, the
underlying structure of the skin is revealed and can be
analyzed by Reveal’s RBX software. The cross-polarized
image is used by Reveal’s RBX processing to display
both Red and Brown conditions.
Brown Spots are lesions on and deeper within the
skin such as hyperpigmentation, freckles, lentigines,
and melasma. Brown Spots occur from an excess of
melanin, often associated with sun damage. Melanin
is produced by melanocytes in the bottom layer of
the epidermis. Brown Spots produce an uneven
appearance to the skin, and are visualized by RBX
Technology using cross-polarized imaging.
Red Areas can represent a variety of conditions,
  such as acne, inflammation, rosacea or spider
veins. Blood vessels and hemoglobin contained in
the papillary dermis, a sub-layer of skin, give these
structures their red color, which is visualized by the
RBX Technology. Acne spots and inflammation vary
in size but are generally round in shape. Rosacea is
usually larger and diffuse compared to acne, and spider
veins typically are short, thin and can be interconnected
in a dense network.
3D Viewer helps identify fine lines and wrinkles, and
displays them in either natural color, gray scale or color
relief. This view is useful in isolating areas for topical or
injectable wrinkle treatments.

Reveal Imager User Guide 76

...—
—
—
Appendix A Frequently Asked Questions

A.4  Why do the subjects have to close their eyes?

It is more important for Reveal to see the skin on the

eyelids than the eyes themselves. Keep in mind also
that the subject is very close to the flash. While this
could cause temporary discomfort if the eyes were kept
open, there would be no harm to the subject.

A.5  Can the subject have make-up on for Reveal photography?

For the best results, the subject’s face should be

completely clean. Makeup is formulated to conceal
skin problems, so it would greatly reduce Reveal’s
effectiveness.

A.6  Can Reveal screen for skin cancer?

Reveal is not intended as a diagnostic instrument.

If you have a suspicious area on your face, or
anywhere on your skin, see a dermatologist.

Reveal Imager User Guide 77

...—
—
—

APPENDIX B
Installing Reveal Software On a Network

IMPORTANT:  A Network Administrator should install

the software on a network.

About network authorization

The network option for Reveal allows you to store
your data and images on a network server so they may
be accessed by multiple Reveal workstations. Reveal
software supports “concurrent use” network licensing.
This allows multiple installations of the software on
one local area network (“LAN”) to share a single
hardware key. The number of computers that may run
the software at the same time is determined by the
number of network seat licenses you have purchased.
A complete network installation involves the following
components:
License Server — Reveal utilizes the networking
component of Canfield’s Mirror software. License Server
is a small program that is installed on the network server
along with Reveal and manages information on licenses
and user databases. The computer that runs the License
Server software is referred to as the License Server.
Hardware key — This small device contains license
information required by the License Server software.
The hardware key must be attached to the computer
on which the License Server software will be installed.
Reveal software — To access network databases, the
Reveal software communicates with the License Server
to determine whether or not a seat license is available.

Reveal Imager User Guide 78

...—
—
—
Appendix B Installing Reveal Software On a Network

When you attempt to run the software on a network

workstation, the Reveal software on that computer
communicates with the License Server via a TCP/IP
connection to determine whether or not there is a
seat license available. If so, the software launches
in network mode and the number of available seat
licenses is decreased by one. When the software is
closed on a workstation, the number of available seat
licenses is increased by one.
If a license is not available when you start the Reveal
software, you will see the error message: “Too many
copies”. Call Canfield for additional licenses.

Network configuration
Before setting up the software for network use, you
must ensure that a Network Administrator has properly
configured the network with a Windows domain
controller and TCP/IP. A TCP port must be open and
available for use by the license authorization system (the
default port is 9090). It is recommended that a group be
created on the domain for users of the software. This
group will need to have security permissions on the
database and image files set to Full Control.
Note: Use of the software on a network without a
Windows domain controller is not recommended.

Setting up the License Server

One computer on your network should be designated
the License Server. You may or may not choose to
run the Reveal software on this computer. However,
it is important that the License Server be turned on
and connected to the network with the hardware key
attached at all times.
Follow the steps below to install Canfield’s License
Server software on the computer that you have chosen
as the License Server.

Reveal Imager User Guide 79

...—
—
—
Appendix B Installing Reveal Software On a Network

1 Run Windows Update to ensure that your operating

system is up to date. If updates have not been
performed regularly, this may take several hours.
2 Log on to the computer with a user account that has
local administrative access privileges.
3 Attach the hardware key to an available USB port.
4 Close any programs that may be running on the
computer.
5 Temporarily disable any antivirus software.
6 Insert the installer flash drive into an available USB
port on the PC.
7 Open the Windows Start Menu, then click
“Computer” to see connected drives.
8 Double click “CANFIELD SW” to open the flash drive.
9 Double click “Start”.
10 Click to select desired software installation, then
click “Install”.
11 When the InstallShield welcome screen appears,
click Next to proceed with installation.
12 Read the Software License Agreement. If you agree
to the terms of the License Agreement, select “I accept
the terms of the license agreement” and click Next to
continue with software installation. If you select “I do
not accept the terms of the license agreement,” the
Setup program will close.
13  When prompted for setup type, select Server, then
click Next.
14  A summary of installation details appears. If you
wish to review or change any settings, click Back. If
you are satisfied with the settings, click Next to begin
copying the program files to the computer’s hard drive.

Reveal Imager User Guide 80

...—
—
—
Appendix B Installing Reveal Software On a Network

15  When prompted that installation is complete, click

Finish. (Note: If prompted to do so, you should choose
to restart the computer.)
16  By default, the software installs a SQL database.

Creating a network database

1  Log on to the License Server with a user account
that has Create Database privileges on the database
server. (By default, local administrators on the database
server have Create Database privileges.)
2  Launch the Reveal software.
The first time you start your new Reveal software,
the Brand Editor dialog box is displayed (see 1.2
Configuring the Product Recommendations Library).
If you click OK without selecting any brands, then
no products will appear in Recommendations during
Reveal consultations.
3  From the Setup Screen, select Database
Management.
4  Click Database Options.
5  Click the Database List tab.
6  Click Create Database.
7  In the Database Name field, enter a name for the
new database.
8  Select the database server from the Server
drop-down list.
9  In the “Path to image files” field, enter a location to
store image files for the new database (or click Browse
to locate/create a folder).
10  Select the “Share this database” check box.
11 Click OK.

Reveal Imager User Guide 81

...—
—
—
Appendix B Installing Reveal Software On a Network

12  The Canfield Database Security dialog box appears.

Confirm that Database Role is set to “CanfieldDB
Administrator,” make sure “Domain Users” is selected
and click OK. (Note: If you do not wish to grant
database access to all users on the domain, you may
select individual users/groups instead. You may wish to
create a specific group for all users of the software.)
13  Select the desired settings for creating backup files
and click OK. (Note: Schedule the database backup to
occur shortly before your regular data backup.)
14 Click OK to close the License Server program.

Installing the software on a network workstation

You may install the software on any number of
workstations. In order for the program to run on
a given workstation and have access to network
databases, that computer must have access to the
License Server via a TCP/IP connection. The License
Server must be turned on with the hardware key
connected. There is no need for a hardware key to be
connected directly to the workstation.
Follow the steps below to install and configure the
Reveal software on a network workstation.
1 During the workstation installation, you will need the
Host Name and Host Port of the License Server. This
information may be obtained from the License Server
(the computer with a hardware key attached to it) by
selecting Programs from the Windows Start menu,
then Canfield Imaging Systems, then License Server
Configuration.
2 Run Windows Update on the workstation to ensure
that you are running the most current version of the
operating system.
3 Log on to the workstation with a user account that
has local administrative access privileges.

Reveal Imager User Guide 82

...—
—
—
Appendix B Installing Reveal Software On a Network

4 Close any programs that may be running on the

workstation.
5 Temporarily disable any anti-virus software.
6 Follow the steps in 1.1  Installing Reveal Software on
a Stand-alone Computer.
7 Select Programs from the Windows Start menu,
then Canfield Imaging Systems, then License Client
Configuration.
8 In the first row of the table, enter a descriptive name
for the License Server in the Description column, the
Host Name in the Address column and the Host Port
in the Port column (see Step 1).
9 Click Test. Confirm that a check mark appears in
the Online column. If a check mark does not appear,
confirm that the workstation and the License Server are
both connected to the network and that the License
Server is turned on with the Canfield Licensing Server
software properly installed. If you are still unable to get
a check mark to appear in the Online column, contact
Canfield Technical Support for assistance.
10 Click OK to close the License Server Information
Editor.
11 Open the Reveal software.
12 Click set up on the Reveal Home screen.
13 Click the database management tab.
14 Click switch database.
15 Select the desired database and click Open.

Reveal Imager User Guide 83

...—
—
—
Appendix B Installing Reveal Software On a Network

Setting the startup database

By default, Reveal opens a local database each time
the software is launched. Follow the steps below to
configure a network workstation to open a network
database each time Reveal is launched.
1 Open the Reveal software on the workstation.
2 Click set up on the Reveal Home screen.
3 Click the database management tab.
4 Click database options to open the Database
Options dialog box.
5 Click the Database List tab if it is not already selected.
6 Select the network database from the list and click
Set Startup Database.
7 Click OK to exit the Database Options dialog box.
IMPORTANT: It is a good idea to test a network
database before setting it as the startup database.

Reveal Imager User Guide 84

...—
—
—

APPENDIX C
Data Backup

It is strongly recommended that you backup your client

data and pictures on a regular basis. This will allow
you to recover the database in the event that your hard
drive or system fails, or the data becomes corrupted. A
number of good backup programs are available for this
purpose, such as Symantec Backup Exec Server.
The location of your client data and pictures depends
upon the operating system and Reveal software version
you have installed as well as any changes that were
made in the Database Management tab of Reveal’s
Setup (see 2.4 Database Management). If you need
assistance determining these locations, call Canfield’s
Technical Support department at 800-815-4330 or
973-434-1201.

Reveal Imager User Guide 85

...—
—
—

APPENDIX D
Technical Specifications

D.1  REVEAL IMAGER SPECIFICATIONS

• automatic focus
• automated white balance correction
• facial positions: left 45°, center 0°, right 45°
• standard daylight flash lighting
• cross-polarized flash lighting
• size: 21.75 5 6.75 5 14.25 inches
(55.3 5 17.2 5 36.2 centimeters)
• weight: 6.0 Lbs (2.7 kg)

D.2  COMPUTER SYSTEM REQUIREMENTS

• Windows 7 SP 1 (Professional or Ultimate, 64 Bit), or

Windows 8.1 (Professional, 64 Bit), or Windows 10
(Professional, 64 Bit)
• 2.0 GHz or faster processor, dual-core recommended
• 40 GB available disk space minimum, 60–80 GB
recommended
• Monitor: 1280 5 960 (minimum), 24-bit color display
(4K monitors not currently supported)
• USB Port: 1 dedicated port
• 100 MB connectivity (networked workstation only)
• 4 GB RAM
• Internet Explorer 9, 10 or 11

Reveal Imager User Guide 86

...—
—
—
Appendix D Technical Specifications

D.3  POWER REQUIREMENTS

• Voltage: 100 to 240 Volts AC (+/– 10%)

• Frequency: 50/60 Hz (+/– 3 Hz)
• Current: 3.2A (rms) for 115V / 1.6A (rms) for 220-240V

Reveal Imager User Guide 87

...—
—
—

APPENDIX E
Support Information

Technical support
Technical support is available at 1-800-815-4330. Hours
of support are from 6:00 a.m. EST to 8:00 p.m. EST
Monday–Friday.

Warranty/repair
A one-year warranty is provided on Reveal imager
parts. Your warranty is automatically extended for one
year if you have purchased our annual support and
upgrade contract.
Should our technical support technicians determine
that your unit must be returned for service, a Return
Merchandise Authorization number will be provided
to you. In addition, a replacement unit and a shipping
carton will be mailed to you within two business days.
Information on packing and shipping will be included.
Our shipping address is: Canfield Scientific, Inc.
4 Wood Hollow Road
Parsippany, NJ 07054 USA

Reveal Imager User Guide 88