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Tle - H.E.-Front Office Services: Perform Simple Calculations

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100% found this document useful (1 vote)
437 views

Tle - H.E.-Front Office Services: Perform Simple Calculations

Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TLE – H.E.- FRONT OFFICE
SERVICES
Quarter 1 - Module 3:
PERFORM SIMPLE CALCULATIONS

2
TLE – Grade 7/8
Alternative Delivery Mode
Quarter 1 – Module 3: PERFORM SIMPLE CALCULATIONS
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of
such work for profit. Such agency or office may, among other things, impose as a
condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright
holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education


Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module


Writer: Lorine J. Ragudo
Editors
: Jesusa D. PAladar & Crislyn M. Salinog
Reviewer: Rhea Q. Diaz
Typesetters
: Rhea Q. DIaz & Crislyn M. Salinog
Layout Artist: Jetril I. Labajo & Rhea Q. Diaz
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, Ed.D.,TM Elmar L. Cabrera
Nilita L. Ragay, Ed.D.
Antonio B. Baguio, Jr. Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental


Tele #: (035) 225 2376 / 541 1117
E-mail Address: [email protected]

3
7/8

TLE
FRONT OFFICE SERVICES
Quarter 1 - Module 3:
PERFORM SIMPLE
CALCULATIONS
What I Need to Know

This module was designed and written for our learners who would like to
study front office services. It is here to help to help you understand topics
in front office services. The scope of this module will help you in many
different learning situations. The language used recognizes the diverse
vocabulary level of students. The lessons are arranged to follow the
standard sequence of the course.

The module will discuss on;

Lesson 1 – Arrival and Departure Report Formats used in Hotel

After going through this module, you are expected to:

1. Discuss the different report format used by hotel for arrival and
departure.

What I Know

Pretest: Let us determine how much you already know.

Direction: On your activity notebook fill in the table below.

What I KNOW about front office reports What I WANT TO KNOW about front office
reports

• •

• •

• •

• •

• •

1
Lesson Arrival and Departure
Report Formats used in
3 Hotel

Primarily front office of a hotel is a place where guest approaches first and
thus has a chance to form impression about the hotel. It is the “face of any hotel”.
Front office takes care of allocation and distribution of rooms as per instructions
from reservations and walk in guests.
During the check out front office has to ensure the bills from point of sale
are received for the room that is checking out and that the guest settles the bill
prior to leaving the hotel.

Notes to the Teacher


This contains helpful tips or strategies that will help you in
guiding the learners. The following are information that
would lead to the activities and assessment. Some activities
may need your own discretion upon checking, or you may
use rubric of provided. Please review the activities and
answer keys, and amend if necessary.

2
What’s In

On your activity notebook, answer the following questions.

1. Why is it important to know the different report format used by hotel for
arrival and departure?
My Answer: ___________________________________________________________
__________________________________________________________________________________
_________________________________________________________________________________.

What’s New

Front office department is the most important department in the hotel. It is


the nerve of the hotel and interference between the hotel and its guest. The guest
makes first contact with the front office department and its first place that makes
develop an impression about the level of service standard facilities.

So, as front office personnel, you should know the different report formats
that you will be using and you should be able to perform simple calculations in
FOS.

What is It

Arrival and Departure Report Formats Used

Arrival Report format used in hotels

-An arrival report is used to check the expected guest arrivals to the hotels on any
given date.

-This report is to be designed to give arrival guest details like, Arrival Date, Arrival
time, room blocked, VIP code, Any special guest specific request or room specific
requests etc.

3
SAMPLE 1.

SAMPLE 2.

Departure Report format used in hotels


-A departure report is used to track the expected departures for any given date.
-Report mainly contains the Guest Name, Room number, Departure Date and
time, Billing instructions, Airport transfer details etc.

Below are samples of Departure Report Forms:

SAMPLE 1.

4
SAMPLE 2.

What’s More
Instruction: Answer the following questions on your notebook.

1. What are the different forms that was discussed in this module? (1 point each
form)
Answers: ________________________________________________________________
__________________________________________________________________________

2. Why is it important to know the different forms used in arrival and departure
of customers? (3 pts.)
Answers: ________________________________________________________________
__________________________________________________________________________

3. As a future front office attendant, does topics discussed in this module


important? In what way? (5 points)
Answers:
___________________________________________________________________________
___________________________________________________________________________

5
What I Have Learned

As a front office personnel, it is important to know the different report formats


that is used in FOS Because front office department is the most important
department in the hotel. It is the nerve of the hotel and interference between the
hotel and its guest. The guest makes first contact with the front office department
and its first place that makes develop an impression about the level of service
standard facilities.

The different report formats, includes arrival and departure forms used in the
hotel. It is important to familiarize these report formats to achieve a smooth efficient
and quality service to the guest.

WHAT I CAN DO

Write a reflection about your learning on this module using the guide phrases below.
Write it on your notebook.

I have learned that


__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I have realized that

__________________________________________________________________________________
__________________________________________________________________________________
_________________________________________________________________________________

I will apply

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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Rubrics
Areas of
Assessment 10 points 7 points 4 points 1 point
Presents ideas in Presents ideas in
an original a Ideas are too Ideas are vague
Ideas manner consistent general or unclear
manner

Organization Strong and Organized Some No organization;


organized beg/mid/end organization; lack
beg/mid/end attempt at a beg/mid/end
beg/mid/end

Understanding Writing shows Writing shows a Writing shows Writing shows


strong clear adequate little
understanding understanding understanding understanding

Mechanics Few (if any) Few errors Several errors Numerous errors
errors

Assessment

Instructions: Read carefully and identify what is ask in each item. Choose your
answer from the table below. Write the correct answer on your notebook.

1. The most important department in the hotel. It is the nerve of the hotel and
interference between the hotel and its guest.

2. Report mainly contains the Guest Name, Room number, Departure Date and time,
Billing instructions, Airport transfer details etc.
3. This report is to be designed to give arrival guest details like, Arrival Date, Arrival
time, room blocked, VIP code, Any special guest specific request or room specific
requests etc.
4. Report used in to check the Expected guest arrivals to the hotels on any given
date.

7
Additional Activities

Now that you already know the different forms used in the hotel at the front office.
Do this activity on your notebook.

1. Make an arrival and departure form.

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Answer Key

Assessment
1. Front Office
2. Departure Report
3. Arrival Report
4. Arrival Report

References
https://www.slideshare.net/JohnEdwardEstayo/introduction-to-front-office

https://setupmyhotel.com/formats/reports-used-in-hotels/fo-report/97-
arrivalreport-used-in-hotels.html
https://setupmyhotel.com/component/tags/tag/front-office-formulas.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/538-
potentialaverage-rate.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/542-
averageguest-per-room.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/537-
averagerate-per-guest.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/534-
foformula-adr-arr.html

9
https://setupmyhotel.com/train-my-hotel-staff/front-office-
training/536occupancy-percentage.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/543-
multipleoccupancy-percentage.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/539-
parrate.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/535-
foformula-revpar.html

https://setupmyhotel.com/train-my-hotel-staff/front-office-training/541-
roomachievement-factor.html

10
For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental


Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117


Email Address: [email protected]
Website: lrmds.depednodis.net

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