Tle - H.E.-Front Office Services: Perform Simple Calculations
Tle - H.E.-Front Office Services: Perform Simple Calculations
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TLE – H.E.- FRONT OFFICE
SERVICES
Quarter 1 - Module 3:
PERFORM SIMPLE CALCULATIONS
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TLE – Grade 7/8
Alternative Delivery Mode
Quarter 1 – Module 3: PERFORM SIMPLE CALCULATIONS
First Edition, 2020
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7/8
TLE
FRONT OFFICE SERVICES
Quarter 1 - Module 3:
PERFORM SIMPLE
CALCULATIONS
What I Need to Know
This module was designed and written for our learners who would like to
study front office services. It is here to help to help you understand topics
in front office services. The scope of this module will help you in many
different learning situations. The language used recognizes the diverse
vocabulary level of students. The lessons are arranged to follow the
standard sequence of the course.
1. Discuss the different report format used by hotel for arrival and
departure.
What I Know
What I KNOW about front office reports What I WANT TO KNOW about front office
reports
• •
• •
• •
• •
• •
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Lesson Arrival and Departure
Report Formats used in
3 Hotel
Primarily front office of a hotel is a place where guest approaches first and
thus has a chance to form impression about the hotel. It is the “face of any hotel”.
Front office takes care of allocation and distribution of rooms as per instructions
from reservations and walk in guests.
During the check out front office has to ensure the bills from point of sale
are received for the room that is checking out and that the guest settles the bill
prior to leaving the hotel.
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What’s In
1. Why is it important to know the different report format used by hotel for
arrival and departure?
My Answer: ___________________________________________________________
__________________________________________________________________________________
_________________________________________________________________________________.
What’s New
So, as front office personnel, you should know the different report formats
that you will be using and you should be able to perform simple calculations in
FOS.
What is It
-An arrival report is used to check the expected guest arrivals to the hotels on any
given date.
-This report is to be designed to give arrival guest details like, Arrival Date, Arrival
time, room blocked, VIP code, Any special guest specific request or room specific
requests etc.
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SAMPLE 1.
SAMPLE 2.
SAMPLE 1.
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SAMPLE 2.
What’s More
Instruction: Answer the following questions on your notebook.
1. What are the different forms that was discussed in this module? (1 point each
form)
Answers: ________________________________________________________________
__________________________________________________________________________
2. Why is it important to know the different forms used in arrival and departure
of customers? (3 pts.)
Answers: ________________________________________________________________
__________________________________________________________________________
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What I Have Learned
The different report formats, includes arrival and departure forms used in the
hotel. It is important to familiarize these report formats to achieve a smooth efficient
and quality service to the guest.
WHAT I CAN DO
Write a reflection about your learning on this module using the guide phrases below.
Write it on your notebook.
__________________________________________________________________________________
__________________________________________________________________________________
_________________________________________________________________________________
I will apply
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
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Rubrics
Areas of
Assessment 10 points 7 points 4 points 1 point
Presents ideas in Presents ideas in
an original a Ideas are too Ideas are vague
Ideas manner consistent general or unclear
manner
Mechanics Few (if any) Few errors Several errors Numerous errors
errors
Assessment
Instructions: Read carefully and identify what is ask in each item. Choose your
answer from the table below. Write the correct answer on your notebook.
1. The most important department in the hotel. It is the nerve of the hotel and
interference between the hotel and its guest.
2. Report mainly contains the Guest Name, Room number, Departure Date and time,
Billing instructions, Airport transfer details etc.
3. This report is to be designed to give arrival guest details like, Arrival Date, Arrival
time, room blocked, VIP code, Any special guest specific request or room specific
requests etc.
4. Report used in to check the Expected guest arrivals to the hotels on any given
date.
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Additional Activities
Now that you already know the different forms used in the hotel at the front office.
Do this activity on your notebook.
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Answer Key
Assessment
1. Front Office
2. Departure Report
3. Arrival Report
4. Arrival Report
References
https://www.slideshare.net/JohnEdwardEstayo/introduction-to-front-office
https://setupmyhotel.com/formats/reports-used-in-hotels/fo-report/97-
arrivalreport-used-in-hotels.html
https://setupmyhotel.com/component/tags/tag/front-office-formulas.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/538-
potentialaverage-rate.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/542-
averageguest-per-room.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/537-
averagerate-per-guest.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/534-
foformula-adr-arr.html
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https://setupmyhotel.com/train-my-hotel-staff/front-office-
training/536occupancy-percentage.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/543-
multipleoccupancy-percentage.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/539-
parrate.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/535-
foformula-revpar.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/541-
roomachievement-factor.html
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