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Sla Kpi

This document outlines 7 key performance indicators (KPIs) for a fiber network with associated targets and penalties for missing targets. Penalties include: 1) 5% of contract value for exceeding 6 fiber cuts per 1000 km; 2) 2.5% for average restoration times over 4 hours; 3) Rs. 2/km/day for patrolling below 95% of allotted routes; 4) Rs. 2000 per intentional cut; 5) 1% for fiber losses over 0.3dB/km after restoration; 6) 0.5% for permanent repairs over 3 days; and 7) 1% for integrity issues found during audits. Penalties are calculated monthly based on network operation center reports.

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T R Naveen
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114 views1 page

Sla Kpi

This document outlines 7 key performance indicators (KPIs) for a fiber network with associated targets and penalties for missing targets. Penalties include: 1) 5% of contract value for exceeding 6 fiber cuts per 1000 km; 2) 2.5% for average restoration times over 4 hours; 3) Rs. 2/km/day for patrolling below 95% of allotted routes; 4) Rs. 2000 per intentional cut; 5) 1% for fiber losses over 0.3dB/km after restoration; 6) 0.5% for permanent repairs over 3 days; and 7) 1% for integrity issues found during audits. Penalties are calculated monthly based on network operation center reports.

Uploaded by

T R Naveen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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(SLA KPI & Penalty Clause)

SN KPI Target Penalty


Penalty will be imposed if SLA exceeds 6
1 Fiber cut(FTKM) 6 cuts per 1000 Km FTKM
      (includes both U/G and Aerial OFC Cuts),
      Penalty will be 5% of PO value
       
2 Restoration Time(MTTR) 4 Hrs for every fault If Average MTTR for all cuts is below 4 hrs
      then no penalty, If it exceeds then , Penalty
      will be 2.50% of PO value.
       
3 Patrolling Compliance 95% of allotted routes Penalty applicable only to routes where fiber
      cut SLA not met and patrolling below 95% of
      allotted route, Penalty will be Rs 2/ Km/ Day
      for short distance
       
4 Intentional cut Zero Lodging of Police complaint/FIR/NCR for all
      intentional cuts and avoidance of the same
      will lead to penalty, Penalty will be Rs 2000
      per intentional cut.
       
5 Fiber losses 0.3 dB/KM If fiber is degraded >0.3dB/Km after cut
      restoration (NOC report) then Penalty will
      be 1% of PO value
       
6 Permanent restoration) 3 days (mutual agreed Applicable for cases where TCTSL SPOC has
   (All temp aerial done to date - starting from day marked them as feasible to do work,If
   be made UG within 3 field conditions are complete within 3 days - NO PENALTY. If not
   Days) favorable to start work completed then Penalty will be imposed for
    basis each remaining cases(Month on month
    Sign-off with TCTSL area penalty will be imposed for pending cases)
    manager/Representative. Penalty will be 0.5 % of PO value
       
7 Integrity 100% Supplier has to splice (< 0.03 dB) all
      fibers(48F,96F) after any faults, SP has to
      ensure zero swapping case after any faults, If
      TCTSL audit happened and found integrity
      issue then SP will be penalized for same,
      Penalty will be 1% of PO value
i. Penalty to be applicable on monthly basis
ii. Penalty calculation sheet will be prepared as per NOC reports & final published report.
iii. HSW Penalty—Please refer HSW guideline
document for penalty details.

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