其士建築(香港)有限公司

CHEVALIER CONSTRUCTION (HONG KONG) LIMITED

Outline Project Quality

Plan (Outline PQP)

For

Main Contract Works for

Residential Development at No.
14-18 Mosque Street, Mid-Levels,
Hong Kong

Issue No.: 0 Revision No.: 0 Effective 05-2016

(For tender use) Date:

Prepared By: Approved By:

QA Manager Project Manager

 其士 (建築) 有限公司 Issue no.: 0
CHEVALIER CONSTRUCTION (HONG KONG) LIMITED Rev. no: 0
Document Title: Outline Project Quality Plan Doc. no: OPQP

REVISION STATUS

Revision Effective Description / The copy amended by

no. Date Summary of revision Initial Date
draft

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CONTENT
1 Scope

2 Normative Reference

3 Terms & Definitions

4 Quality Management System (QMS)

4.1 Quality Management System

4.2 Quality Plan Control and Amendment

5 Management Responsibility

5.1 Quality Policy

5.2 Quality Objectives

5.3 Quality Requirements

5.4 Project Organization and Staff Responsibilities

6 Resource Management

6.1 Provision of Resources and facilities

6.2 Plant and Equipment

6.3 Human Resources and Training

7 Construction Management

7.1 Project Schedules

7.2 Method Statement for the works

7.3 Construction Quality Control and Verification

7.4 Control of Quality Records

8 Procurement Management

8.1 Procurement Schedules

8.2 Sub-contractors Management

8.3 Materials and Suppliers Management

8.4 Verification of Purchased Products

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9 Measurement, Analysis & Improvement

9.1 System of Inspection and Testing

9.2 Control of Inspection and Test Records

9.3 Control of Inspection and Testing Devices

9.4 Control of Non-Conformities

9.5 Corrective and Preventive Action

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1.0 Scope:
This Project Quality plan covers required activities for selection, purchasing, delivery of
all materials & equipment complying with the technical specifications, statutory and
regulatory requirements & scope of work for the project.

2.0 Normative Reference:

This Quality Plan is prepared based on:
- Applicable standards & Specifications.
- Client Quality Control Specification.
- ISO 9001:2008.

3.0 Terms & Definitions:

Following terms & definitions in addition to terms & definitions is ISO 9001:2008 &
project documents shall apply & have the same meaning indicated hereunder:

- Client/Employer
- Engineer
- Consultant
- Contractor
- Sub-Contractor
- Quality System:
Following are the Quality Systems.
1. Organizational Structure.
2. Project Management Process.
3. Construction Work Process.
4. Installation Work Process.
5. Testing & Commissioning Process.
6. Resources.
- Quality Plan: Document Specifying which procedures & associated resources shall be
applied by whom & when to a specific project, product, process or contract.
- Quality Assurance: Part of Quality Management to attain quality requirements of the
contract.

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- Quality Control: Part of Quality Management focused on fulfilling quality requirements.

- Non-Conformance: Non Fulfillment of a requirement.
- Corrective Action: The Action taken to prevent recurrence of a non conformance.
- Corrective Action: The action taken to prevent the occurrence of a potential
non-conformance.
- Type Test: Test or series of tests directed towards approval of a design, conducted to
determine that is capable meeting the requirements of the product specifications.
- Witness point: it defines a point that provides QA organization with the opportunity to
attend the inspection or test, at their option.

4.0 Quality Management System (QMS)

4.1. Quality Management System
Chevalier has established, documented, implemented, and maintained a QMS in
conforming to the requirements of IS09001:2008. Chevalier shall continually improve
the effectiveness of management activities, resources provision, production realization
and monitoring and measurement method of the QMS which:
a. identifies the processes needed for its operations and their application throughout the
organization;
b. determines criteria and methods needed to ensure that both the operation and
management of these processes are effective;
c. ensures the availability of resources and information necessary to support the
operation and monitoring of these processes;
d. ensures monitoring, measurement and analyses of these processes; and
e. ensures implementation of actions which necessary to achieve planned results and
continual improvement of these processes.

4.2 Quality Plan Control and Amendment

4.2.1 Documentation Control – General:
Chevalier has established the following documentation for is quality management
system:
- Quality Policy & Quality Objectives.
- Quality Systems Procedures.

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- Quality Records.
- Planning, Operation & Process Control documentation such as:
i. Inspection, Test Plan (I&TP) - provided by CIMS.
ii. Programme and Work Procedures / method statement.
iii. Records of Internal Reviews.
iv. Test Report (TR) - provided by CIMS.
v. Audit report & Corrective actions.
vi. Other records used to ensure effective planning operation & control.

4.2.2 Quality Plan:

Chevalier has established & maintains this quality plan. This Quality Plan shall include
the following:
- Scope of Quality Plan.
- Quality System Procedures, which describe the activities performed implement the
Quality Management System.
- Work Procedures which provide specific work details & requirements to complete
the project.
- Quality Records, Inspection checklist & Test Reports.(I&TP)

5.0 Management Responsibility:

5.1 Quality Policy:
The policy is appropriate to the purpose of Chevalier. (Refer to Quality policy). It includes
a commitment to meeting customer requirements & continual improvement. It is reviewed
to relevancy & appropriateness of objective & communicated to those performing work.
The policy is controlled by the senior top management. The content of the quality policy:
It is the prime objective of the contract, to provide quality expertise services for
maintenance, construction and the associated design, in a way to satisfy both statutory
regulations and customer’s requirements.
This objective is achieved through an effective implementation by all staff of a Quality
Management System established on the basis of the International Standard ISO
9001:2008.

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The main focus of the contract’s QMS is on the customer satisfaction. To this end, the
contract commits itself to make persistent effort for continual improvement, in order to
sustain and raise the level of performance.
All the staff is requested to join the contract, to provide the best support to the system
implementation.

5.2 Quality Objective:

The purpose of this quality plan is to ensure that contractual conditions applicable for
specification of the project & standard project are met following the standards specified
according to ISO: 9001:2008. This includes the controls to be exercised on those aspects
of the function, which have an effect on quality of the activities, services or process, to
ensure conformance to contractual requirements. References are made to written quality
procedures- relegated to applicable functions. Each quality procedure shall describe in
detail that what is to be done, who should do it & when should be done.
In this project contractor shall perform work under this Quality Plan shall incorporate the
scope of the services performed by the sub-contractor into this quality plan is periodic
surveillance audits to ensure the system is maintained & improved. Areas of
non-compliance shall be resolved to the satisfaction of the engineer. Records shall be
maintained.

5.3 Quality Requirements

5.3.1 Management Commitment:
The management of Chevalier is committed to the development & improvement of the
quality Management System by:
- Regular Communication to the site staff of the importance of meeting the contractor,
regulatory & legal requirements, through quality policy routine instructions & employee
meetings.
- Establishment of the quality policy & Objectives.
- Performance of management reviews in accordance with management review of this
Quality Plan.
- Ensuring the availability of necessary resources.

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5.3.2 Client Focus:

Chevalier ensures contractor satisfaction by:
- Reviewing contract requirements, Quality Management System & Procedures for
compatibility & submit modifications as appropriate.
- Allocation of trained & qualified staff resources to perform project tasks.
- Schedule & Reporting Progress in sufficient detail to control project cost.
- Training personnel as required.
- Performing management reviews & quality audits.
- Establish a program for problem identification & resolving the problem, prevention of
any problem.
- Maintaining data control systems & records of project activities.

5.3.3 Planning
5.3.3.1Quality Objectives:
The top management of Chevalier has identified the following quality objectives for the
project. The objectives are measurable, consistent with the policy & relevant to the
successful completion of the project. Attainment of objectives is considered a part of
Chevalier effort for continual improvement.
- To ensure that approved practices, procedures, I&TPs & audit program are in place
& utilizes as they apply throughout all the phases of the project.
- To minimize the scrap & rework during the life of the project.
- To ensure that safety of the personnel, the facilities & environment have been
carefully considered & that the appropriate measure has been implemented.
- To ensure that quality requirements are determined & satisfied throughout the
phases of contract performance, including as applicable, procurement, construction
& pre-commissioning.
- To provide proper resources to meet construction schedule.
- To provide for early & prompt detection of deficiencies & for timely & effective
correction action, in order not to impair schedule.

5.3.3.2 Quality Management System Planning:

The elements that comprise the quality planning process are this Quality Plan, Inspection
& Test Plans, Project Organization Charts that prescribe personnel allocations &
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mobilizations, titles of individuals, sub-contractor necessary to complete the work & the
integration of quality improvement initiatives.
Planning is conducted to ensure that changes in the quality management system are
conducted in a controlled manner & the integrity of the quality management system is
maintained.

5.4 Project Organization and Staff Responsibilities

5.4.1 Responsibility & Authority:
The responsibilities & authorities of key personnel of Chevalier are defined in this Quality
Plan. The interrelation between the key personnel is also defined in the form of
organization chart.

The project manager defines the responsibilities & authorities for the project
management process & inform to all concern within the project organization. QA
Manager shall have organizational authority at least equal to that of the line manager
responsible for the execution of the work. He administrates reports to the Engineer & is
responsible for the auditing of the Quality Management System. Ha has the overall
responsibility to organize the implementation to organize the implementation of the
quality plan. It shall be his responsibility to report any deficiencies in the quality of work
to the Engineer. He or his staff has the authority to stop work in any area where
discrepancies remain uncorrected & subsequently close out any non-conformance report
upon satisfactory correction of noted deficiencies.
QA Manager is responsible for the supervision of the relevant discipline for the
supervision of the relevant discipline inspectors. He shall be responsible for monitoring,
identifying any areas of concern & raising non-conformance reports as necessary. He is
responsible for ensuring that the discipline inspectors have access to the necessary
standards, specifications & drawings to enable them to effectively monitor construction
activities. He shall review activity inspection reports to ensure they are concise &
complete. He is also responsible for the management of the independent Test Agencies
ensuring that they have suitability trained & qualified personnel on-site & that their
equipment is satisfactorily maintained & calibrated.

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Project Secretary / Clerk and Document Controller is responsible for the control of all
documents in accordance with the Quality Control Plan. Control and record the
movement of all correspondence, report, specification, drawings and any other
documents to ensure that all such movement are traceable and are carried out without
undue delay.

The responsibilities & authorities are communicated to all employees as necessary to

ensure that they are aware of & act accordingly. Channels of internal communications
are reflected in their responsibilities enabling employees to communicate easily. In
addition to formal responsibilities defined, all management personnel are tasked with the
responsibility to:

- Initiate action to prevent recurrence of any non-conformity relating to the established

process of this Quality Plan.
- Identify & record any problem relating to the established process or this quality plan.
- Initiate, recommend & provide solutions through designated channels.
- Verify the implementation of problem solutions.
- Control further processing & installation of non-conforming materials until the
deficiency or unsatisfactory condition has been corrected.

5.4.2 Management Representative:

The QA manager is appointed as Management Representative in quality matters. He
ensures processes described in this plan which are required for the quality management
system of the project are established, implemented & maintained. The Quality
Management will be reporting directly to Project Management as well as General
Manager of Chevalier on the performance of the project quality management system &
introduce any required improvement & shall have the following responsibility:
- To establish, implement & maintain procedures required for the Quality Management
System.
- To identify, establish, implement & maintain area where procedures /process require
improvement.
- To report on the performance of all these processes & recommend wherever
improvements are required.
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- To promote throughout the organization, awareness of meeting customer

requirements & thus achieving customer satisfaction through effective
implementation of all these processes.

5.4.3 Internal Communication:

The management Representative ensures appropriate communication processes are
established throughout the organization & that communication takes place with regards
to the quality management system.

- At defined intervals & occasions the employer’s requirements are discussed &
communicated to all responsible personnel to increase their commitment in meeting
these requirements.
- Every month a coordination meeting is conducted involving procurement,
construction, QA & members of the management to evaluate & monitor that
customer requirement are adequately met & that customer satisfaction is achieved.
- The MR issues internal communication related to quality Management System &
records of such communications are maintained.

5.4.4 Management Review:

5.4.4.1 General:
The management will reviews & evaluate the implementation & maintenance of the
quality system, effective process execution & will ensure that the Chevalier objectives
are achieved.
Actions shall be initiated for the non-conformance & for improving the QMS & process
performance, when appropriate.
The management review will be conducted every six months.

5.4.4.2 Review Input:

Management reviews shall utilize:
1. Result of Quality Audits.
2. Customer performance evaluation (feedback).
3. Process performance & product conformance results.
4. Prevention & Corrective action status.
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5. Follow up actions from the previous management review meetings.

6. Other changes that could affect the quality management system.

5.4.4.3 Review Output:

Results of Management Reviews shall be recorded & addressed as appropriate:
i. Improvement in the QMS system.
ii. Improvement in the projects related to the Client’s requirements.
iii. Resources needed.

Action items should be followed-up on the subsequent Management Reviews to ensure

closure. A copy of the results of the management review shall be distributed to all
parties within 2 weeks after the management review meeting.

6.0 Resource Management:

6.1 Provision of Resources and Facilities:
Chevalier shall provide resources required to implement the Quality Management System,
including equipment and plant, materials, & trained personnel.
For all procurement, construction & pre-commissioning activities, sufficient contractor,
QA personnel shall be on-site prior to the start of the applicable work.
The project manager sets up project team organization with the resources comply with
the contract conditions and other required resources to successfully execute the project,
including the plants and specialist / qualified workers / persons.

6.1.1 Infrastructure:
Chevalier shall plan, determine & manage the work area, in a manner to satisfy the
project requirements. Chevalier provides the necessary provisions to achieve
non-deficient product in the project sites & office area. Provisions shall include
equipments, transportation, communication & other utilities.

6.2 Plant and Equipment:

Chevalier shall provide a healthy environment. This section is addressed in the
environment, health & safety (EHS) plan. Chevalier shall arrange and maintain of plant,

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equipment and facilities such as excavator, ground water control facilities, wastewater
treatment plant and noise monitoring equipment to achieve the productivity, conformity
of product and regulatory requirements.

6.3 Human Resources and Training:

6.3.1 General:
Chevalier shall assign personnel to the project that is competent on the basis of applicable
education, training, skills & experience. The QA Manager is responsible to review the
contract to determine any project requirement for competency level of personnel assigned
to the project & ensure that assignment of personnel; including sub-contractors meet the
requirements. All procedures & personnel qualifications for special processes shall be
submitted 30 days prior to start work.

Chevalier shall on a monthly basis a listing of approved personnel forecast to be

mobilized in the next 60 days as well as a list of personnel to be demobilized in the next
60 days.

Chevalier planned staffing shall comply with the contractor approved Quality Plan.
Reduction from required level of quality personnel shall require the Engineer’s approval.

Chevalier shall advise engineer 30 days in advance of quality personnel changes due to
vacation, temporary assignments or resignations. All other changes such as illness &
emergency leaves will be advised to the Engineer as soon as possible.

6.3.2 Competence, Awareness & Training:

Chevalier has developed position in description for those personnel performing activities
affecting quality that identify the competency requirements. The Administration
Manager keeps the latest issue of position description.

The Department Manager is responsible to identify training needs & assure training is
performed. Personnel lacking required competencies shall receive training such as
formal, informal or on-the-job training.

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Employee needs are identified through job description requirements, employees past
experience & knowledge. The Department Manager/ Supervisor shall establish a training
plan to address these needs.

Management ensures that employees are aware of the relevance & importance of their
work activities & how they contribute to the achievement of the quality objectives.

Management ensures that employees are trained & record should store & maintained in
the Administration Department.

7.0 Project Construction and Management:

7.1 Project Schedules
Chevalier will plan and develop the processes needed for product realization. The
planning of product realization will be consistent with the process requirements of the
QMS, which will be well determined by the constraints, risks and mitigations
requirements, quality objectives, statutory and regulations requirements, design approach,
method of process, resources and monitoring needed, verification, validation, monitoring,
inspection and test criteria; and records need as the result of product realization, etc.
Chevalier will prepare Project Schedule include a Master Programme and Short Term
Programme, which forecast the key dates, major activities, critical path, and milestone
dates, etc. in the Project Life Cycle. This programme also provides a time table, resource
needs, objectives and directions to enable and motivate the project team members to
work towards the project objectives which satisfy the requirements of the Client,
statutory and other parties involved.

Chevalier will assess the major plant and machinery required for the Contract and
prepares the Plant Schedule, which detailing the capacity, quantity and timing for use.
The selection of plant will subject to efficient performance to achieve the safety,
programme and environmental requirements.

7.1.1 Determination of Project Requirements:

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Chevalier will review the contract agreement to determine project requirements. The
engineering manager will evaluate these requirements & determine any additional
requirements, including regulatory & legal ones, which may have not been identified by
the Engineer & need to be implemented to support the delivery of the work.

7.1.2 Reviewing of Project Requirements:

Chevalier has assigned the contracts Manager to review & evaluate the Contract
Requirements & ensure that the requirements are understood & that Chevalier has the
capability of performing work. Any additional requirements including regulatory & legal
ones, which may not have been identified by the Engineer, shall be identified. The review
shall be documented & records maintained.

7.1.3 Client Communication:

The Project Manager is responsible to establish & maintain communication with the
engineer regarding construction & pre-commissioning activities. The methods of
Communication with the Engineer shall be through:
- Formal written Communication.
- Agenda in weekly communication meetings.
- Technical queries.
- E-mail communication but not for record purposes.

The Project Manager & the Management Representative are responsible for evaluation of
the Engineer’s feedback/complaints & responding them.

Based upon the key project documents to control the quality of the construction works in
the following ways:

a) The project Manager shall prepare and submit the master programme at
commencement of the project. The project identifies “Key Dates” by which each and
any part of the design works included in the contract are to be achieved and
“Milestone Dates” which related to the completion of major and critical items of the
project. The agreed master programme shall be the controlled document for
monitoring the progress of the project.
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b) Chevalier shall briefs all the subcontractors and Nominated subcontractor (Lift
Installation) the standard and requirements of each particular trades and discussion /
co-ordination the sequence and method for the particular works trades
c). Based on the discussed and agreed sequence and method to prepare the method
statement for architect / engineer approval before carrying out the site installation /
execution of works.
d) Chevalier shall also issues the short term programme to each subcontractor so as to
meet the entire project completion,
e) Chevalier site management control and record work in-progress by subcontractors,
and also main contractor (Chevalier) and co-ordinate with nominated subcontractor
where required by contract and / or other client’s representative.
f) Chevalier site management collect progress and status information which are then
entered into the project master file for works.
g) Chevalier site management controls the construction waste and avoids stock pile in
the site area.
h) Preparation of updated project status according to the planned programme including:
i.) Detailed works programme for the next short-term period.
ii.) Material schedule and advice notice for coming delivery.
iii.) Warehouse and in-house workshop material delivery for next short term period.
iv.) Amendment and variation of works registers and review.
v.) Nominated subcontractor’s work quality plan where necessary.
vi.) Review the statuary requirements (including safety, EPD, Police) to ensure the site
condition in up to the required standard.
vii.) Updated material procurement schedule
viii.) Update material delivery schedule
ix.) Update man power schedule
x.) Update plant schedule
xi.) Update safety plan
xii.) Update waste management plan
xiii.) Update security plan
xiv.) Non-confirming reports from client.
i) The project manager shall brief, where necessary and/ or distributes reports to site
project team and domestic and / or nominated subcontractor.
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j) The site agent or, when necessary the project manager conducts regular site review
meeting with its own project team and all subcontractors on monthly basis to brief the
above mentioned items.
k) The project manager and site agent confirm / rectified amendments / variations.
l) If necessary, site agent issues notification of non-compliance / request for corrective
action and report to project manager.
m) The project manager shall conduct a regular review meeting with client and its
consultant to report the project status.
n) The project manager prepares and attends chevalier head office monitoring review
meeting with the project director / General Manager.

7.2 Method Statement

For pre-determined assigned works, method statement will be prepared and approved
before commencement. All parties should understand how to undertake the works. The
PM will identify what method statements are required and assign the engineering staff to
prepare and submit to relevant parties for vetting and approval before works
commenced.
Relevant approved method statements will be subject to control and will be issued to
relevant parties for implementation. Effectiveness on such works procedure will be
review in the regular quality review meeting.
7.3 Construction Quality Control and Verification
7.3.1 Construction and Installation Control
In accordance with Chevalier’s Process Control, Inspection and Test Procedure, the
procedure for the control of construction processes will be identified and will include:

a). Documented work instruction defining the manner of production and installation.
b). Monitoring and control of special process such as temporary works.
c). The approval of processes and equipments.
d). Criteria for workmanship.
e). Handling, package, delivery and storage of materials.
f). Inspection and testing procedure for the quality control.
g). Master programme of works and other sub-programmes as required.

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h). Detail planning in respect to the appointment of sub-contractors, material supply and
plant requirements in form of schedule.
i). Inspection and testing procedure for the quality control.

Regarding the off-site fabricated products, such as structural steel works, regular
inspection at the fabrication yard will be carried out by site engineer for the quality
control and monitoring according to the procedure as specified in the Quality
Management System.

7.4 Control of Quality Records

7.4.1 Control of Documents:
The quality plan & reference procedures are controlled documents. The QA Manager is
responsible to ensure the initial issue & subsequent changes are acknowledge by those
authorize to receive the Quality Plan.

I&TP’s, its issuance & use shall also be controlled so that only revision applicable to the
project is utilized.

A documented procedure has been established to control documents required for the
quality management system. Project documents shall be maintained at the Main Office &
the field offices. Access to these files shall be limited to Chevalier Key Personnel assign
to this project.

Prior to submitting documents to the engineer, these documents are to be reviewed &
approved by the responsible key personnel. This review & approval shall be indicated on
each item by statement & signature of the responsible personnel.

7.4.2 Control of records:

Quality Records required for the quality management system are controlled &
maintained to provide evidence of conformance to requirements & of effective operation
of the Quality Management System. A Procedure exists to document the identification,
storage, retrieval, protection, and retention time & disposition quality records. Although

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inspection checklist & test reports forms provided by the engineer, its issuance & use
shall also be controlled so that the revision applicable to the project are utilized.

8.0 Procurement Management

8.1 Procurement Schedules
The PM will be responsible to establish Material Schedule for all trades, which detailing
the specifications, quantities, origin, and time for use, materials requirement list, Latest
requirement dates in accordance with the master programme, latest approval dates for
materials ordering and delivery, latest submission dates for approval process, latest
ordering dates for on-time delivery, approval status and actual delivery dates of materials
etc.

Upon commencement of the contract, the chevalier will identify the subletting needs and
prepare the sub-contract schedule which includes tentative subletting works, tender
invitation date, tender return date, sub-contract award date, proposed sub-contract types
and sub-contact of awarded sub-contractor.

8.2 Sub-contractors Management

Chevalier shall review contracts and specifying material requirements and subletting
requirements for client’s contract and assesse material suppliers and trade subcontractors
to ensure that they are capable of meeting contractual and statutory requirements.
Sub-contractor shall be required attending sub-contractor kick-off meetings,
sub-contractor co-ordination meetings and sub-contractor progress meetings for
reviewing of general arrangement, construction progress, quality of works / materials, site
safety, environmental compliance and non-conformity review. Detail will be recorded
Sub-contractor Management Plan.

8.3 Materials and Suppliers Management

8.3.1 Purchasing and procurement of materials and sub-contractors
In carrying out the construction contract, Chevalier shall purchases construction materials
and subcontracted labour / work trades and technical services.

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Chevalier has procedures to ensure that such purchased materials and subcontracted work
conform to the requirements stated or implied in the contract and comply with client’s
quality requirements. The purchasing manager and subletting manager are responsible
to ensure that the procedures at the company’s quality system are being implemented
respectively.

The project manager assisted by the purchasing manager shall ensure that he purchased
materials are complied with the client’s specification. Based upon the project details and
subletting / purchasing schedules of materials and work trades prepared by project
manager, the purchasing and subletting manager shall then call for the relevant suppliers
and subcontractors from the approved list which based upon the supplier and
subcontractor’s previous quality performance.

The Purchasing shall cover the following activities:

1) Review contracts and specifying material requirements and subletting requirements
for client’s contract.
2) Assessing material suppliers and trade subcontractors to ensure that they are capable
of meeting relevant requirements.
3) Selecting material suppliers and subcontractors that are capable of meeting contract
requirements.
4) Prepare material samples and catalog and or method statement for approval.
5) Issuing materials purchasing and work or service subcontracts which appropriately
specify material and/or workmanship requirements.
6) Verifying purchase orders and subcontract documents issued as per item (4) above.
7) Verifying the acceptability of purchased materials and subcontracted workmanship.
8) Continuous assessment of the performance of the material supplier and subcontractor
during construction and maintenance stage for future reference.

8.3.2 Project Operation & Control :Materials

The operation and control shall be commenced at tender stage
a.) During the tender stage, general material requirements are identified, potential
qualified suppliers are short-listed, and supplier’s quality, cost and schedule
information are obtained.
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b.) After award of contract, during the stage of project initiation, a list for material
schedule and material quality requirement is prepared.
c.) Samples and quotations are obtained and approval as necessary.
d.) Suppliers are selected and purchase order shall issue.
e.) Material delivery period shall be agreed with suppliers.
f.) As a part of routine project quality control, site meetings are held in which relevant
informational and reports are reviewed. This includes the material schedule and
requirements.
g.) Retrieval orders from purchaser are issued and/or expedited.
h.) Materials are received on site inspected and/or verified as per material requirements.
i.) Materials are labeled and stored on site as per storage instruction.
j.) Requests for materials distribution on site are processed by site storekeeper.
k.) Records of delivery orders, materials receipts, inspection and distribution are kept
by storekeeper.
l). Where verification is required at the vendor’s premises, verification/inspection
arrangements & methods of material release shall be identified and included in the
supply contract.

8.4 Verification of Purchased Products

Chevalier shall verify the materials, equipment, standards and workmanship.
Sub-contractor will be required to prepare samples/mock-ups and samples and mock-ups
will be verified by Chevalier’s quality control team and Client’s representative. All
documentation related to product/supplier details, samples/trials, test report and
inspection records will be maintained.

8.4.1 Identification and Traceability

Materials Delivery and As Built Data methods will be carried out to assure identification
and traceability of the products.

Material inspection will be carried out and identified at the time of delivery on site, for
example, mill certificates for steel re-bar and delivery docket for concrete. Color codes
system will be used for differentiating batches of delivery of steel re-bar. The quality
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control registers will be maintained and updated for the delivery batch of steel re-bar and
concrete which will record the certificate of origin, test results and location used etc. in
order to clearly identify and trace of used products.

All the built elements are identified with information, i.e. level, alignment, dimensions,
all the variances and modifications taken place during work; and materials used are
recorded during the course of works, management to team prepares the "as built" data.

8.4.2 The Customer Supply Products

Chevalier will ensure the proper control, conservation, use and installation
of the customer-supplied product , in conformity to specified requirements by making
the necessary controls on the products received from the Client in accordance with the
contract requirements, identifying the type and quantity of the products, informing the
Client of any loss of, damage to or non-conformity of the supplied product and
maintaining the product in proper conditions of storage and conservation.

8.4.3 Management of Measuring and Monitoring Devices (M&MD)

Chevalier will establish a M&MD Master Requirement List to define the equipment and
instruments to be used on site and their types of tests, accuracy, calibration frequency,
regular checks and inspections which to be carried out in accordance with the technical
specifications. Management team will arrange and send the M&MD to external
laboratory for calibration as necessary. Upon receipt of the M&MD, the quality team will
carry out checking its calibration certificates and serial number to verify its capability
against the requirements. Keep an Inventory List for each instrument for record and
define the relevant M&MD's identification number, type and model and calibration
status.

9.0 Inspection and Testing

9.1 System of Inspection and Testing

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Chevalier has procedure for defining incoming, in-progress and final quality verification
requirement for both materials and workmanship. This is done by means of project
initiation and also Chevalier has procedures for ensuring that materials and workmanship
are verified according to the client’s requirements as per project operation control of
works and materials. These procedures include the procedures for establishing and
maintaining inspection and test records and for ensuring samples of specified materials
are submitted to Architect / Client for approval before incorporation into the work.

9.1.1 Receiving Inspection and Testing of materials

As per Project Operation and Control, in-house checking system ensures that incoming
materials are not used or processed until they have been inspected or otherwise verified
as conforming to specified requirements. The extent of verification requirements are
defined in the material requirement, which is available and used on-site. Requirements
normally includes:-

a) checking that material is identifiable to source;

b) checking for compliance with the purchase order / supply contract,
c) controlling the transport and storage of materials on site,
d) rejecting and segregating incorrect or damaged materials,
e) disposition of nonconforming materials.
f). personnel including third party to carry out inspection and testing shall be identified.
g). all inspection shall be monitored by the Quality Manager and direct responsible to the
Project Manager and Project Director.
h). All incoming materials are verified by Chevalier before they accepted.

9.1.2 In-process Inspection & Testing of workmanship

As per Project Operation and Control, in-house checking system ensures that work in
progress is inspected and verified in accordance with the works requirement that
unacceptable work is identified and corrected and that work is verified acceptable before
subsequent work proceeds.
Sample rooms and / or mock up shall be set up and agreed with Architect to form a
guideline for accepting products. Upon the request, the client’s representative shall be
invited for joint inspection.
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9.1.3 Final Inspection & Testing

The project operation and control also define and control final inspection and testing.
Final inspection and testing of completed works are carried out according to works
requirements as per identified by the responsibility designated. It shall be ensured that the
final product shall be inspected by Chevalier and meet the client’s requirement before the
joint inspection with the client’s representative. All inspection records are retained and
are available for easy retrievability.

9.2 Control of Inspection & Test Records

Chevalier establishes and maintains records which give evidence that all materials and
works have passed inspection or test.
Original records (inspection forms) are made available to the client’s representative if
required by the contract.
Guarantee according to the contracts requirements shall also be submitted to the client for
his reference.

9.3 Control of Inspection and Testing Devices

Based on Chevalier’s inspection, Measuring and Testing Equipment Control Procedures
to prepare and define procedures for control, selection, calibration and adjustment of
equipment for inspection, measuring and testing purposes. The procedures shall be
defined to ensure that:

a) All the model and reference number of the equipment, the location of use, the
calibration requirements and the acceptance criteria have been properly record.
b) The equipment is capable of the accuracy and precision necessary.
c) The equipment is identified with a suitable indicator or approved identification record
to show the calibration status.
d) Calibration records are properly maintained.

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e) There are ways to resolve the problem when equipments are found to be out of
calibration.
f) The environmental conditions are suitable for the calibration, inspection,
measurement and/or test being carried out.
g) The handling, preservation and storage of equipment is such that the accuracy and
fitness for use is maintained.
h) Inspection, measuring and test facilities, including both test hardware and test
software, are safeguarded from adjustments which would invalidate the calibration
setting.

9.4 Control of Non-conformities

The procedures for project operation & control of works and materials provide for the
identification and tracking non-conforming works and materials which shall be marked
and segregation where possible. They also provide for the review of the nature of
non-conformance, for making a decision as to the means of rectification, and for
re-verification of conformance before indications (both physical marking and
documentary in reports and records) of non-conformance are removed. These
procedures also apply to control the works of subcontractors.

The key steps include: -

a) Conducting regular project team meeting.
b) Review non-confirming work records and their repeating.
c) Review non-confirming material records and their repeating.
d) Review official customer complaints.
e) Analyzing non-conforming works and materials and identification of prospective
causes.
f) Determine and plan corrective & preventive action to be taken.
g) Carrying out planned corrective & preventive action.
h) Review the effectiveness of the corrective & preventive action.

The overall responsibility rests with on project manager.

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9.4.1 Measurement, Analysis & Improvement:

Chevalier shall plan & implement monitoring & measuring activities, measurement
analysis & needed improvement processes.
a. To demonstrate conformity of product.
b. To ensure conformity of the quality management system.
c. To continually improve the effectiveness of the quality management system.

9.4.2 Customer Satisfaction:

Chevalier shall determine the customer’s perception in regards to Chevalier meeting the
Employer’s requirements, through the Engineer’s comments, weekly Progress Meeting &
the monthly Project Progress Meetings.

9.4.3 Audits:
Chevalier has established & will maintain & implement a quality audit program to verify
that the quality activities & related results comply with planned contractual arrangements
& to determine the effectiveness of the quality program associated procedures. The QP
shall have the following:

- A procedure that addresses the responsibilities & requirements for planning &
conducting audits & for reporting results & monitoring record was developed to
govern these activities.
- Contractor audits shall be carried out in order to monitor the quality system
implementation for procurement & construction work phases for the Project.
- Audits will be executed by the QA Manager in accordance with the approved quality
plan requirements.
- Corrective action shall be monitored & bought to its closure.
- Audit to be conducted by the engineer will be selected by him at any time.

9.4.4 Monitoring & Measurement of Product:

Identification of inspection & test status is maintained through the construction process
to ensure that all inspections & tests have been performed & product meets requirements
of Projects.

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9.4.5 Control of Non-Conformance:

Chevalier shall ensure that materials & products that do not conform to the specified
requirements are identified & controlled to prevent unintended use.

The Engineer shall be notified to verify the closure of the NCR. A non-conformance Log
shall be prepared & maintained & included in the weekly progress meetings.

7.4.6 Analysis of Data:

Chevalier shall only analyze data to solve recurring problems, identify trends & causes,
monitor & improve customer satisfaction, suppliers, product characteristics & process
capability. The results of this analysis shall be discussed in the monthly meetings.

9.5 Improvement
9.5.1 Continual Improvement:
Chevalier continually improves the effectiveness of the QMS through the use of the
quality policy, quality objectives audit results, analysis of data, corrective & preventive
action & management review meetings.
9.5.2 Corrective Action:
Chevalier shall take action to eliminate the cause of non- conformities & to prevent
recurrence. A procedure defining the requirements for corrective action has been
prepared.

9.5.3 Preventive Action:

Chevalier shall take the necessary action to prevent potential non-conformities from
occurring.

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