SWOT ANALYSIS QUESTIONNAIRE

FIRST INTERVIEWEE (PNB)

RIELLE
1. What are the internal strengths and weaknesses of your company?

“For the strengths I can say na, una, is established bank na ito, so since 106 years in
the business na si PNB. There are already existing policies in place. Another strength is
that accessible all over the world kasi may branches din siya abroad and continuous
expanding din. Also, team-based culture, at least in our business center so we help
each other talaga every time na we encounter problem or we need to learn something.
That’s it. I have three strengths for our company. And for the weaknesses naman. First
is that. relatively late in terms of digital relations compare to other banks pero I would
like to note din during that pandemic that our president would instruct work from home.
Next is, in connection din sa first, work from home is not possible for all employees in
case there is a pandemic since yung branches syempre kailangan i-service and clients
so kailangan nila magbukas for daily reports which is hazard din for their health if ever
na may pandemic.”

STRENGTHS

● Strong established firm

PNB is already an established bank for 106 years in the industry and there
is already an existing policy in place.

● Accessible all over the world

PNB continues expanding around the world with 71 overseas branches.

● Team-based culture
PNB employees have strong teamwork and communication.

WEAKNESSES

● Relatively late in terms of digital relations

During the pandemic, PNB struggled from being slow in terms of digital
technology.
● Work from is not possible for all employees in case there is a pandemic
Some PNB Branches need to open a daily report to service the clients and
this leads to hazards for the employee's health.
2. What are the external opportunities and threats in your industry and its
environment?

“For the opportunities, I was able to list three. So first is the expansion in the Philippines
and Abroad through new branches. Since yung pinaka business nga niya is through
branches and service and clients. And meron naman na siyang existing in the
Philippines and Abroad, pwede niyang i-continue na lang for the customer-based mas
lumayo yung reach ni PNB. Also, another opportunity is we can help the economy
through business as usual practices such as lending. And next is an employee, another
opportunity is if you are working in the bank is that transferring from one bank to
another, aims in salary increase, and actual promotion. So yun yung three opportunities
yung nakita here sa PNB. For threats, syempre pinaka basic is robbery since cash and
money ang business. So, high-risk talaga siya for robbery. Next, internal fraud, i think
familiar naman kayo from other banks, kumbaga yung employees mismo yung
nagnanakaw sa bank. Another threat sa tingin ko, this is my personal opinion, another is
crypto. So syempre instead of depositing yung cash ng mga tao sa bank, they invested
it in crypto. Syempre nagiging competitor kahit papaano. Another threat is low customer
service if third party company is handling the cost. Especially, if may concern si
customer with her credit card. Usually kasi tatawag yan sa third party or call center
partnered of PNB, and then sila mag aadjust ng problem. Most of the time na-adjust
naman but yung waiting time talaga yung problem. Lalo kung hindi naman maraming
free time si customer. Last is the internet connection prolonged the work. Slow
connection talaga ako, in the office, example work from home, yung internet sa bahay
so talaga medyo hindi nakakagawa ng work kasi lahat technological approvals. So yun
yung opportunities and threats.”

OPPORTUNITIES
● Expansion in the Philippines and Abroad through new branches
The PNB focuses on branches and services and clients. Since there are
branches around the world, PNB continues to expand.
● Beneficial Economies of Scale
PNB can help the economy through business practices, such as lending.
● Employee Beneficiary
As an employee of the PNB, the opportunity of working in a bank is
transferring from one bank to another aimed at salary increase and promotion.

THREATS
 ● High Risk of Robbery
High risk in robbery since the bank handles money.
● Strong competition with crypto
Instead of depositing the cash in the bank, customers invest it in crypto.
● Low Customer Service
Third company is handling the cost and it consumes a lot of time. For
example, the customer having a concern with their credit card then the third party
(partnered call center will handle the problem instead
● The internet connection is slow
In this pandemic, a lot of employees, especially those who are working
from home have troubles with the slow internet connection that leads to slow
handling of work.

GUANZAH
3. Can any weaknesses be converted into strengths? why? And if yes how?
Follow up questions for number 3, any threats converted into opportunities?
Please elaborate.

FOR THE WEAKNESS TO STRENGTH SO YUNG WEAKNESSES KO IS

FIRST IS YUNG SLOW DIGITAL RELATION SO SYEMPRE WE CAN IMPROVED
THAT BY ACQUIRING LATEST SYSTEMS UPDATED DOON MISMO SA INDUSTRY
SYEMPRE JOB DI NAMAN YAN NI BANK TO CHECK NILA YUNG USO SA
INDUSTRY KUNG ANO YUNG PWEDENG MAKABUTI SA KUMBAGA SA
PROCESSES NYA SO YUN YUNG UNA AND THEN YUNG NEXT IS CONNECTED
DIN KASI SO ANG NEXT KASI NA WEAK NA SINABI KO IS YUNG WORK FROM
HOME NOT POSSIBLE FOR ALL EMPLOYEE SO FOR THAT COULD BE
CONVERTED TO STRENGTH I THINK IN DIGITALIZATION DIN PWEDENG MAG
KAROON NG CASH ACCEPT MACHINES WHICH CAN EVENTUALLY REPLACE OR
KUMBAGA TEMPORARILY REPLACE THE TELLERS IN CASE NA MAY PANDEMIC
PERO SYEMPRE PWEDE PARIN MAGING LIMITED YUNG PAGTANGGAP CASH
ACCEPT MACHINE IN CHECKING KUNG FAKE BA OR LEGITIMATE MONEY SO
AYON PERO POSSIBLE NAMAN SYA, POSSIBLE NAMAN SYA KUNG MAKA
ACQUIRE NG MGA GANONG MACHINES SI BANK SO YUN LANG.

FOLLOW QUESTIONS ANSWER:

SO FOR THE TREATS A IS YUNG ROBBERY SO SYEMPRE ANG GAGAWIN
NATIN JAN IS INCREASE SECURITY IN BRANCHES SO WITH MAGIGING SAFE DIN
YUNG EMPLOYEE SO HINDI LANG YUNG MONEY WHICH IS THE BUSINESS OF
THE BANK BUT ALSO YUNG TAO NILA AND THEN NEXT IS INTERNAL FRAUDS
ANG POSSIBLE NA GAWIN NI HR IS MAGKAROON NG STRICT PROCESS IN
HIRING OR SELECTING NEW EMPLOYEES SO THIS WILL FURTHER FILTER THE
MORE QUALIFIED EMPLOYEES AT SYEMPRE BABALIK DIN YUN SA BANK
THROUGH QUALITY OUTPUTS AND THEN NEXT IS YUNG ANOTHER THREAT PO
IS YUNG MABAGAL NA PAG SAGOT NG CUSTOMER SERVICE SYEMPRE KAPAG
BUMILIS DIN MAS BETTER OR MORE COMPETITIVE NA 3RD PARTY PWEDENG
MAADRESS TONG THREAT NA TO AND THEN NEXT IS YUNG SA INTERNET SO
PWEDE SYANG LAG HANAP BETTER NET PROVIDER, YUNG SA CRYPTO I THINK
PWEDE SYANG MAGING OPPORTUNITIES IN CASE MAG KAROON SYA NG
REGULATIONS AT MAKIPAG PARTNER SO PWEDE KASI LAG LOAD VIA TNT
PAPUNTA SA CRYPTO IN CASE LANG HA KUMABAGA MAG COLLAB
OPPORTUNITIES NGA YUNG LANG INIISIP KO IN CASE MAG KAROON NG
REGULATION SI CRYPTO PWEDE MAKIPAG PARTNER SI PNB KUMABAGA DON
SILA MAG LOLOAD, AND THEN EVENTUALLY MAG EEARN DIN NAMAN SI PNB SA
PAG TETRADE NG MGA TAO SA CRYTOSO YUN LANG.

SUMMARIZE ANSWER FOR Q3:

WEAKNESSES
SLOW DIGITAL RELATION
● PNB can be improved by acquiring the latest system, especially
what is the most updated or trend in the bank industry which can
help the bank much better.
STRENGTH
WORK FROM HOME NOT POSSIBLE FOR ALL EMPLOYEE
● It is a weakness, but it can be converted into strength because of
DIGITALIZATION. PNB could have a cash accept machine that
temporarily replaces a bank teller when a pandemic or crisis arises.
However, the acceptance of cash accept machines can still be
limited in checking if they are fake or legitimate money but also it is
possible if the bank can acquire such machines.

FOLLOW UP QUESTIONS FOR Q3:

THREATS
ROBBERY
● PNB must Increase the security in any branches for the safety of all
employees, not only the money of the bank.
INTERNAL FRAUDS
 ● The HR department of PNB must have a strict process in hiring or
selecting new employees to avoid these cases.
SLOW CUSTOMER SERVICE RESPONSE
● If PNB improves their customer services will become much better to
the will of the customer and will become competitive to other banks.
SLOW INTERNET CONNECTION
● PNB should find a better net provider.
OPPORTUNITIES
CRYPTOCURRENCY
● It is an excellent opportunity for the bank and crypto world if crypto
has official rules and regulations about collaborating with the banks
because it gives convenience to their valuable customers.

4. How can your company take advantage of its threats and opportunities?

FOR THE STRENGTH PWEDENG PWEDE MAKA KUHA SI PNB NG CUSTOMER

THRU THE ESTABLISHED BRAND LALO NABANGGIT KO NGA 106 YEARS SO I THINK
KILALA NAMAN SI PNB SA PHILIPPINES BASED SA LAKI OR ASSET NG BANK AND THEN
NEXT IS YUNG SECOND NA STRENGTH WHICH IS YUNG ACCESSIBLE ALL OVER THE
WORLD SAME DIN MAKAKAKUHA OR MAKAKAREACH SYA NG CUSTOMER CAUSE MAY
BRANCHES SYA ABROAD(PNB) AND THEN NEXT IS SINCE MAY TEAM BASED CULTURE
SA PNB MORE EFFICIENT YUNG WORK NG EMPLOYEES KUNG MASAYA SILA ON THEIR
ENVIRONMENT AND ALSO LOWER TURNOVER RATE WALA MASYADO MAG RERESIGN
KUNG OKAY SILA SA JOB AND ALSO GOOD OUT SA JOB TULAD NG NABANGGIT KO
KANINA AND THEN FOR THE OPPORTUNITIES NAMAN SAME DIN MAKAKAKUHA SILA
NG MARAMING CUSTOMER PAG NAG EXPAND SILA ABROAD AND PH AND THEN IN
TERMS NAMAN DOON SA HELPING THE ECONOMY PWEDE RIN NA TULAD NGA NUNG
COMPARED AS OTHER INDUSTRY NA PINASARA NUNG MAG START ANG PANDEMIC SI
BANK IS CONSIDERED ESSENTIAL KASI SYMEPRE CASH IS KING SO MAG
COCONTINUE YUNG PRODUCTION OR BUSINESS KAHIT NA MAY CRISIS AND THEN IS
NA NABANGGIT KO NA OPPORTUNITIES FOR THE EMPLOYEE NA PAG LUMIPAT SILA NG
BANK MA POPROMOTE SILA EASILY THEN ANG ADVANTAGE NAMAN NETO IS THAT PNB
CAN GET OFFICERS FROM OTHER BANKS NA KUMBAGA EXPERIENCE AND THEY CAN
LEARN FROM THE PROCESS OF OTHER BANKS ACTUALLY KASI GANON LANG DIN
NAMAN GINAGAWA NG OTHER BANKS NAG KUKUHAAN SILA NG EMPLOYEES AND
THEN NAG LELEARN SILA EXPERIENCE OF EACH OTHER SO YUN LANG NAMAN .
SUMMARIZATION:

Threats and opportunities can turn it to its advantage, and these are the
following:

Strong Established Firm

● PNB can get more valuable customers thru the established brand since
the bank was established 106 years ago and still counting and PNB was
known in the Philippines had a huge asset in a bank.

Accessible all over the world

● PNB can also get more valuable customers because it has branches
abroad.

Team-Based Culture
● PNB employees ‘work is more efficient if they are happy with their
environment and also in order to reduce the number of persons resigning
PNB must have a lower turnover rate.

Expansion in the Philippines and Abroad through new branches

● PNB can get new and more customers if they expand their branches all
over the world.

Helping the Economy

● Banks are considered essential because cash is a king unlike other
industries that were closed when the pandelic started and they can
continue production or business even in a crisis.

Employee Beneficiary
● The employee who moves to the other banks can be easily promoted. Then the
overall benefit is that PNB can get experienced officers from other banks and
they can learn from each other’s experience.

RIELLE
5. What strategic changes can your company implement as a result of the swot
analysis?
“To summarize everything. Una is go towards digitalization talaga. Kasi diba lalong
nahuhuli si bank, marami na ring younger generations, mas maalam sa digital. Next is
expand through branches. Kasi yung customer naman narereach through that gadgets
din. And then, to take care of the employees since employee naman nagpapatakbo ng
business. Last is get good internet provider. Para maiwasan ang pag-hang sa work.
That’s it!”

● Focus on Digitalization
● Expand through branches
● Take care of the employees
● Get good internet provider

SECOND INTERVIEWEE (SECURITY BANK)

RIELLE
1. What are the internal strengths and weaknesses of your company?

“For the internal strengths, one of the strengths of a security bank is that it is innovative
in the manner it adapts to whatever situation that its organization is facing. For example,
in this pandemic, instead of traditional, it is adapted by changing the way we do banking
and the way it deals with employees. For the weaknesses, no organization is perfect.
One of the weaknesses that I observe is number one, maybe because we are ruled by
people, there are leaders who have favoritism so of course if you are the favorite
employee they will give you favor versus the one who is not being given attention to.
Second, of course the sudden changes, for me it is one of the weaknesses, and also is
a strength but this time since changes come drastically most of the employees did not
cope up with the changes and high-inflation rate of the organization.

STRENGTHS
● Innovative
Security bank is innovative in the manner it adapts to whatever situation
that its organization is facing. For example, in this pandemic, instead of
traditional, it is adapted by changing the way of banking and the way it deals with
employees.

WEAKNESSES
 ● Favoritism inside the organization
Being ruled by people, there are leaders who have favoritism. If you are
the favorite employee they will give you favor versus the one who is not being
given attention to.
● High-inflation Rate
The sudden changes because of the pandemic lead to high inflation rate
because most of the employees did not cope up with the changes.

GUANZAH
2. What are the external opportunities and threats in your industry and its
environment?
For the external opportunities, Pandemic really brought a lot of opportunities for our
organization or the bank for example so since we innovate we do the way banking. So since we
innovate the way we do banking there's a lot of opportunities when in comes to online
banking we catered a lot people who into technology and into online since we provide this
kind of platforms a lot of clients or customers open an account with us so that they able to
enjoy our platform those are one of opportunities that we have also second opportunities we
see externally is those employees resigning from other companies we tried to get them to
work with us i guess that is practice that all organization doing they had hunt those already
tired or their current positions but they wanted to you know explore new opportunities
outside their niche so they take that as an opportunity so that they could you know on board
employees coming for the competitors organization and the for the threats, threats in the
industry are like the War of course the war affects the way are economy stand like for
example we have the prices the diesel or gasoline of course those aspect specially the rate
of the dollar affect the way we do banking and so it could affect the businesses and the
businesses of client it could drop the deposit might drop because of this external factors and
also this could also bring to unstable economy leading to unstable banking or unstable
organization

SUMMARIZE ANSWER FOR Q2:

Opportunities
Online banking
● Because of this online banking, Security Bank was able to serve a large
number of customers, especially when the pandemic began. It provides
convenience for their clients, and because of this platform, Security Bank
allows new clients to open accounts.

New Employees
 ● Security Bank provides opportunities by hiring new employees with
industry experience, particularly those who have recently resigned from
other companies and want to explore new opportunities.

Threats
War
● Security Bank considered War is a threat to the dollar rate, which affects
bank performance and client businesses. Deposits may drop as a result of
these issues, which could lead to an unstable economy, banking system,
or organization.

ROMINA
3. Can any weaknesses be converted into strengths? why? And if yes how?
Follow up questions for number 3, any threats converted into opportunities?
Please elaborate.

Transcription: “Of course any weakness can be converted as a source of strength no,
first by learning from what the weaknesses are so for this example uhm. All of the
weaknesses that we have is for example the economy no, is unstable then uhm.. We
have market experts that you know forecast the way market or the financial market is
doing and by doing so you can convert losses into opportunities, this weakness can also
be strengthened by uhm gathering factual data that can lead to wisdom and knowledge
on managing the losses, the, the FH Profit or the trade gains or the trade loss or
whatever that can be address because of the data that we can get out of the
weaknesses.”

“Yeah, thanks to opportunities for example, uhm I mentioned a while ago that some of
the threats uhm one of the threats that we are experiencing in our organization is
competition for example uhm, another competitor is pirating your employees because
they’re good, that is one of the threats but we can also uhm convert that threat into
opportunities, why? Because if someone resigns from your organization you’ll be able to
discover another talent that could rise up from the rants uhm sometimes this potential
uhm employees are not being noticed because they are people who excelled, and these
employees who excelled in their craft resign from their post then there will be an
opportunity for another talent to rise up so I guess that would be an opportunity coming
from our threat.
WEAKNESS
● Unstable Economy
Unstable economies are often characterized by inflation, which is a
decrease in the value of money. This is a weakness of the Security Bank since it is
related to the changes in the economy and having an unstable economy can be a huge
mess for the whole economy especially if one company or people of the company
doesn’t know how to analyze and overcome it.

STRENGTH
● Forecast by Market Experts
Security Bank have market experts that forecast how the market or
financial market is doing and it helps them to convert losses into opportunities. These
are supported by factual data that can give them the idea on how to convert the losses
helping their company avoid and overcome this scenario.

THREATS
● Competition
Competition is a threat to security Bank especially if another competitor is
pirating their employees because they are good.

OPPORTUNITIES
● New Employees
If someone resigns from Security Bank they will look for another employee
making them discover new talents and fresh minds that is good for the company, this
cycle goes on when an employee resigns and a new employee comes in and rises up
together with the company.

4. How can your company take advantage of its threats and opportunities?

Transcription: “Alright, uhm for company take advantage of strength as mentioned no,
we innovate uhm we revalue and of course the most important asset of organization is
the employee, so, the company or our organizations security bank in particular has a lot
to offer with our employees so one of the strength that we have is the employees that
are committed to perform or excel to whatever task their assigned to.

Now for the opportunities of course uhm the strong the company is the stable it is. Uhm
if the company is stable then you can provide good benefit to your employee and good
benefit to translate to low attrition bringing your employees maximizing its potential uhm
to be release, so you can really hone internal talent within your organization so for me
those are the strengths and the opportunities that we can take advantage.”

ADVANTAGE FOR THREATS

● Revaluing and Innovation
This is one of the most important assets of any organization, the
employees, different banks have different strategies on how they will train
employees to make them earn a lot of skill that the company will be benefiting
from. If every organization has different strategies this will be a threat to the
Security Bank. So what they do is they revalue and innovate their employees by
offering a lot to them especially those who are committed to perform or excel to
whatever task was assigned to them.

OPPORTUNITIES
● Stability of Company
Security Bank sees the stability of the company as an opportunity because
they believe that if you can provide good benefit to your employee this can bring
your employee to maximize their potential and with that Security Bank can hone
internal talent within the organization.

5. What strategic changes can your company implement as a result of the swot
analysis?

Transcription: “Well as I have mentioned no? Change is inevitable and that is the only
permanent in every organization and so uhm one of the strategies that we can come up
with the swot analysis is that number one is to keep on innovating to cope up with the
changes, second to develop our talents in preparation of the changes that we are about
to implement, because system shouldn’t only be change but also the way people
perceived it and the way employees should uhm visualize it so if you have a changed
systems and policies from the betterment of organization, an organization should make
sure also that all employees should be prepared to those changes and those system
that could be implemented so that it will be reconciled or the gap will be reconciled
between the system and the people implementing it to make the organization work and
that’s all”

The strategies that they can come up with swot analysis is:

1. Keep on Innovating to Cope up with Changes

Change is inevitable, there is nothing permanent in this world, Security
learns to be prepared in order for them to cope up when something changes.
 2. Develop talents in preparation of the changes what we are about to implement
The system is not the only one changing but also how the way people
perceive it and on how the way employees visualize it so if there is a changed system
Security Bank make sures that all employees are prepared to those changes and those
system so that the gap between the people and system can reconcile to make the
organization work.

Marco

Frederick Dy. Frederick Dy is chairman emeritus of Security Bank, which was founded
in 1951 and developed into the nation's eighth-largest bank by assets. Security Bank
Corp was the first bank to offer credit card franchise in the Philippines in the 1970s.

Security Bank Corporation is one of the Philippines’ leading universal banks serving
retail, commercial, corporate and institutional clients. Established on June 18, 1951, it
was the first private and Filipino-controlled bank of the post-World War II period.

Security Bank was publicly-listed with the Philippine Stock Exchange (PSE: SECB) in
1995. Over the years, the Bank prudently managed to remain one of the most stable in
the banking industry and is steadfast in its commitment to serve its clients and
stakeholders.

Security Bank’s major businesses include retail, commercial and corporate banking, and
financial markets. It offers a wide range of services including financing, leasing, foreign
exchange, stock brokerage, investment banking and asset management through its
subsidiaries (as of December 31, 2017): SB Cards Corporation, SB Capital Investment
Corporation, SB Equities, Inc., SB Forex, Inc., SB Rental Corporation, and SBM
Leasing, Inc., a joint venture with Marubeni Corporation of Japan, and SB Finance
Company, Inc. (formerly Security Bank Savings).

In February 2015, the bank launched the Bancassurance product in partnership with
FWD Life, adding to the robustness of its financial services offering.

The Bank has established a nationwide presence in the Philippines. Through its
aggressive expansion efforts, the Bank is steadily growing its branch and ATM network
in strategic locations in the country.

In 2014, Security Bank embarked on a rebranding campaign to further strengthen

market appreciation of its retail banking business, which complements its wholesale
banking business. At the heart of this goal is to provide priority service and superior
customer experience that resonates with a new brand promise, “BetterBanking begins
here”.

Key Milestone in 2016: Strategic Partnership with MUFG

On January 14, 2016, Security Bank entered into a strategic partnership with MUFG
Bank. The partnership with Japan’s largest bank provided Security Bank with additional
capital, long-term funding and business collaboration opportunities that support the
acceleration of the Bank’s long-term growth strategy including expansion of branch
network and increasing penetration of the retail market.

The strategic partnership was completed on April 1, 2016 with Security Bank receiving a
capital investment of Php 36.9 billion from MUFG, representing MUFG’s 20% ownership
of the voting stock in Security Bank. MUFG became the second largest shareholder of
Security Bank with two Board seats. The Dy Group remains as the biggest shareholder
of SECB with majority voting control. The capital investment by MUFG is the largest
equity investment in a Philippine financial institution by a foreign investor. Security
Bank’s shareholders’ capital increased to Php 90.2 billion pro-forma as of April 1, 2016
from Php 53.2 billion as of December 31, 2015, placing Security Bank among the five
largest private domestic universal banks in the country by capital.

MUFG Bank, a member of Mitsubishi UFJ Financial Group, Inc. (MUFG), has a global
network spanning more than 50 markets and offers an extensive scope of commercial
and investment banking products and services to businesses, governments and
individuals worldwide. MUFG is one of the world’s leading financial groups with key
strengths in commercial banking, trust banking, securities, credit cards, consumer
finance, asset management and leasing.

The strategic partnership positions Security Bank as a strong local bank with access to
MUFG’s global network, products and services.

Committed to continuously providing exceptional value to its clients and stakeholders,

Security Bank has been acclaimed with awards and recognition from international and
local organizations for product innovation, market leadership, and best-of-class
management practices.

Security Bank defines success beyond business through various educational and
livelihood activities, environmental and other sustainable programs as part of its
corporate social responsibility through Security Bank Foundation, Inc. (SBFI). SBFI’s
initiatives promote deeper engagement among Security Bank employees and
encourage active involvement in helping create positive changes in the communities
where the Bank serves.
Miko

Philippine National Bank (Company Profile)

Philippine National Bank, the country’s first universal bank, is the fourth largest
privately-owned Philippine commercial bank. PNB was established by the Government
of the Philippines in 1916 and became fully privatized in 2007. As an instrument of
economic development, PNB led the industry through the years with its agricultural
modernization program and trade finance support for the country’s agricultural exports.
In addition, the Bank pioneered efforts in the Overseas Filipino Worker (OFW)
remittance business and introduced many innovations such as Bank on Wheels,
computerized banking, Automated Teller Machine (ATM) banking, mobile money
changing domestic traveler’s checks, electronic filing, and payment system for large
taxpayers, and Unit Investment Trust Fund (UITF) ATMs. PNB has the largest number
of overseas offices and one of the largest domestic branch networks among local
banks.

PNB’s principal commercial banking activities include deposit-taking, lending, bill

discounting, trade finance, foreign exchange dealings, fund transfers, remittance
servicing, asset management, a full range of retail banking and trust services, and
treasury operations. Through its subsidiaries and affiliate, the Bank also engages in full
banking services in China and the United Kingdom; banking services in Hong Kong; and
a number of diversified financial and related businesses such as remittance services in
the United States, Canada, and Hong Kong; investment banking; life and non-life
insurance; stock brokerage; and leasing and financing services.

To date, the Bank has a total domestic footprint of 670 branches and more than 1,500
ATMs strategically located nationwide. PNB maintains its position as the Philippine bank
with the most extensive international reach with more than 71 overseas branches,
representative offices, remittance centers, and subsidiaries across Asia, Europe, the
Middle East, and North America.

Backed by a legacy of service excellence, PNB is poised to move forward to become a

more dynamic, innovative, and customer-focused bank – a dependable financial partner
that offers stability and security for Filipinos all over the world. Masasandalan kahit
saan, kahit kailan

To be a Filipino working overseas means having to sacrifice time away from family and
loved ones and foregoing a big part of one’s earnings for the assurance of a better life
for them. Worse, for quite a time in the past, the overseas Filipino worker was
denigrated as one who turned his back on his country, causing brain and skills drain, for
personal and selfish motives. Over time however people’s thinking changed. The OFWs’
public image changed, from bad and ugly to good and likeable, from public villain to
folk hero.

The OFWs have become and are acknowledged by the Philippine government and
national leaders as the country’s “new heroes”. They rightly deserve the national tribute
and their compatriots’ admiration. They do because becoming a major export of the
Philippines and substantial earners and remitters of foreign exchange, they
substantially helped in bailing out the country from its financial and economic woes and
provided the means to jump-start and sustain national recovery and growth.

No other institution realizes the substance of this as much as Philippine National Bank,
which has established international banking services for the Filipino since 1917. In
Japan, PNB has been providing the Filipino worker his financial and banking needs for
20 full years now. This is why every Pinoy in Japan knows where to run to when
sending his remittances to his family in the Philippines.

PNB Japan started out as a representative office in 1967. After studying the banking
necessities of Filipinos in this country for more than 20 years, in June 1996, it was
granted a full banking and foreign exchange license which enabled its facilities to cater
to more Filipinos in Japan. PNB Japan has since then offered a wide range of banking
services, not only as a medium for remittances, but also in housing loans. PNB Japan
also accepts dollar and yen savings and time deposits.

In May 2003, it extended its hand to Pinoys in Nagoya, Central Japan, where its
services can now be accessed not only by those in the Tokyo area but also those near
Japan’s western regions. PNB has also been called “home away from home” by
many, if not by most.
MANAGEMENT CREDIBILITY

PNB

PNB’s objective is to support Philippines industry, agriculture modernization, and trade

finance support for the government’s economic effort.

Programs are anchored on three pillars: Livelihood, Financial Literacy, and

Environment. PNB is also responsible for leading employee volunteer activities of the
Bank, in coordination with the HRG, Corporate Security Group, and the various
business units.

In an international survey, in recognition of its excellent corporate governance, the

Philippine National Bank has been ranked among one of Asia’s top-performing
companies. In 2020, PNB was recognized by The Asian Banker as the Best Managed
Bank and having the Best CEO Response during COVID-19. It was also commended
for its corporate social responsibility (CSR) efforts. Asiamoney awarded PNB as Best
Bank for CSR in its annual Best Bank Awards and was acknowledged as a Leader for
Women in its Women in Finance supplement. In addition to receiving these accolades,
PNB was also able to lay down the foundation for its Sustainability Transformation for
the next three years. It is also notable that PNB emanates team-based culture.

In addition, Bloodletting, International coastal cleanup, relief operations, financial

literacy sessions, recycling for social enterprise, school outreach activities, reach out to
marginalized and disadvantaged sectors of society, Kiddie Business Camp, Upcycling
for Social Enterprise, International Coastal Cleanup, Relief Operations for Families in
Need are also some of the projects that PNB continuously accomplishes.

Security Bank

Various educational and livelihood activities, environmental and other sustainable

programs as part of Security Bank’s corporate social responsibility through Security
Bank Foundation, Inc. (SBFI).

Security Bank Corp. (SBC) has received multiple honors from Corporate Governance
Asia for its high ethical business standards. The honor roll of the annual awards for
Excellence in Corporate Governance is only given to “the best of the best in corporate
governance in Asia as they uphold the highest standards in business practices.”

Security Bank Foundation Inc’s (SBFI) Build a School, Build a Nation program was
recognized by the League of Corporate Foundations (LCF) as one of the country’s
Outstanding Corporate Social Responsibility (CSR) Projects in Education. It aims to
improve the quality of basic education in the Philippines by building more classrooms,
training teachers and school heads, and engaging more people to volunteer and extend
assistance to these public schools.

DECISION

As for the management credibility, it is more ideal to invest in PNB’s corporate

governance and projects since it establishes a wider array of projects as well as
supporting the Philippine industry. A downfall of the Security Bank with regards to
management credibility, from the branch manager of Security Bank, is that there is
favoritism in the bank. In addition, it is vital that a company ensures integrity and ethical
behavior in the company, that all are treated equitably. Furthermore, since PNB already
has an established brand, since they have been in the industry longer, have more
experience in corporate governance, it is less risky to invest in them.

REFERENCES:
https://www.securitybank.com
https://www.securitybank.com/news/
https://www.pnb.com.ph/index.php/awards-and-accolades
https://www.pnb.com.ph/index.php/pnb-corporate-sustainability?tpl=revamp&msclkid=2
09fc5c0b0ac11ecae87769bce930202

SUPERIOR PRODUCTS AND SERVICES

PNB

PNB provides its products and services to corporate, middle market and retail
customers, and government. Its portfolio of products includes debit cards, credit cards,
individual loans, corporate loans, savings accounts, checking accounts, deposit
accounts, demand drafts, foreign currency accounts and hedging instruments. It also
offers wealth management services, account management services, liquidity
management services, collections management services, asset management services
and payment management services.

It provides corporate trust services, remittance services, treasury services, clearing

services and safe deposit box services. The bank also offers life and non-life insurance
products for its customers. The bank offers bancassurance services, Internet banking
services and phone banking services. The bank has a presence in North America,
Western Europe, the Middle East and Asia. PNB also has the largest number of
overseas offices and one of the largest domestic branch networks among local banks.

PNB is the best bank for Checking accounts, according to a 2022 survey. That brings to
the Philippine National Bank’s wide range of checking accounts. Leading the pack is the
Budget Checking Account, a non-interest earning account with a minimum initial deposit
and a maintaining balance of only PHP 5,000. One can have 3 negotiations per month
for free and then PHP 20 per transaction thereafter.
PNB’s Regular Checking Account, on the other hand, requires PHP 10,000 as an initial
deposit and maintaining balance. The checking account in PNB can be monitored via
online banking and interbranch/interoffice transactions free of charge, except in selected
provincial provinces.

SECURITY BANK

Security Bank’s major businesses include Deposits, Credit Cards, Auto Loans, Home
Loans, and Personal Loans. Major businesses include retail, commercial and corporate
banking, and financial markets. It offers a wide range of services including financing,
leasing, foreign exchange, stock brokerage, investment banking and asset management
through its subsidiaries.

Security Bank also launched the Bancassurance product in partnership with FWD Life,
adding to the robustness of its financial services offering. Security Bank launched new
investment products this year which include the Asia Pacific Feeder Fund, the US
Equity Index Fund and the Global Equity Index Feeder Fund to support its financial
markets arm. It likewise enhanced its products such as the All Access Account with
Free Life Insurance, Small Business Loan, Salary Loan Advance and Human Switch Kit,
to name a few under its retail banking arm.

Security Bank is the best bank for time deposit. Among the time deposit accounts
reviewed from different banks, Security Bank’s Peso Time Deposit stood out. From a
user experience standpoint, its website excels in providing everything one needs to
make an informed decision and also features a unique time deposit calculator to give
you an idea of how much you can earn from a time deposit. Security Bank also has the
highest interest rates for time deposit accounts in the industry. For a minimum
investment of PHP 100,000 in a 3-year tenure, you can get an interest rate of 1.80%.
Aside from Philippine pesos, Security Bank also offers time deposit accounts for US
dollars and Chinese yuan with minimum placements of USD 1,000 and CNY 5,000,
respectively.
Security Bank also revamped its website and mobile application and installed new
features to cater to millennials. Two of its best services are the Human Switch Kit and
Online Account Application that make account opening faster and more convenient.
Security Bank is also one of the few traditional banks in the Philippines that offer an
online-only savings account.

REFERENCES:
https://www.securitybank.com
https://www.wallstreetmojo.com/banks-in-philippines/#:~:text=List%20of%20Top%2010
%20Banks%20in%20the%20Philippines.,China%20Banking%20Corporation.%20Devel
opment%20Bank%20of%20the%20Philippines.?msclkid=3f1ffbafb0e411ec95d06d5c9a
5f5c2a
https://corporatefinanceinstitute.com/resources/careers/companies/top-banks-in-the-phil
ippines/?msclkid=3f207510b0e411eca630ba7e7f25f50d

DECISION

PNB is a bank that provides many benefits and services for its customers. They provide
great customer service and competitive rates on loans and mortgages, as well as other
banking products to help their clients succeed financially. Although PNB introduced
many innovations in banking, Security Bank’s products and services exceeded the list.
The disadvantage of PNB is that they get left behind in digitalization and utilizing new
technology into their products and services. Whereas, Security Bank is more steadfast
in its commitment to provide better services through innovation, technology, and
different platforms. Because of the booming demand of technology, it is important to be
able to adapt and innovate new features to banking to cater to a lot of markets. Hence,
Security Bank is more preferred in terms of its products and services.

MARK

Expansion during Pandemic

PNB

PNB expands through digitalization. We all know that now, it is more convenient
for all of us to go for online banking rather than going to the bank because of the
pandemic. Also the Bank continues to roll out more "Bank on Wheels" mobile
automated teller machines, which allow clients to make cash withdrawals, bill payments,
and money transfers. This service is offered in major sites throughout Metro Manila and
adjacent provinces from 7 a.m. to 6 p.m. every day, including weekends. This expansion
will help a lot of customers and they can easily reach out to the bank in terms of other
services they provide.
https://www.pnb.com.ph/index.php/pnb-bank-on-wheels

Security Bank

Security Bank is innovative in the manner that it adapts whatever situations that its
organization is facing like pandemic, Security Banks adapts changing the way we do
banking and the way it deals with the employee. Despite the shift to digital banking, the
bank acknowledges the value of branches in making their services available to people
in different parts of the country. We are hopeful that by continuing to expand their
branch banking footprint, the bank will be able to serve more Filipinos and demonstrate
what Better Banking is all about.
https://www.securitybank.com/news/security-bank-completes-2020-branch-expansion-pl
an-despite-the-pandemic-opens-10-new-locations/

DECISION

During the pandemic, PNB was the bank with the most consistent and sensible
expansion. PNB has strategies in place to make their clients' lives easier. They grow
their company by introducing "Bank on Wheels" mobile automated teller machines,
which allow customers to withdraw cash, pay bills, and transfer money. This service is
available at significant locations.

MARK

Customer Satisfaction
PNB

PNB is an established bank and 106 years in the business, therefore there are already
existing policies in place and also PNB is accessible all over the world and still
continues to expand for its customers. Also PNB is a team based culture which means
they help each other every time there’s a problem and if they need to learn something
new. The Philippine National Bank is continuing its efforts to adapt to the fast-paced
lifestyles of its customers and to meet their mobile banking demands.

Security Bank

Security Banks cater to a lot of people who are into technology and online, and that’s
the reason Security Banks open it’s online banking to lessen the struggle of a lot of
customers rather than going to the bank. Also as a bank that values education, they
have teamed up with a Singapore-based learning firm, to give parents and guardians
free access to high-quality video-based educational resources for their children. Primary
and secondary students will have free access to learning courses. This is the bank's
way of assisting parents around the country in balancing work and other obligations
while ensuring that their children are safe, productive, and engaged at home.
https://www.securitybank.com/news/security-bank-and-singapore-based-88tuition-partn
er-for-e-learning-during-enhanced-community-quarantine/

DECISION

PNB is the bank that caters to the needs of its clients. PNB is available all over the
world and strives to grow in order to better serve its clients. PNB is also a team-oriented
culture, which means that employees assist one another if a problem arises or when
they need to learn something new. The Philippine National Bank is working hard to
adapt to its clients' fast-paced lifestyles and suit their mobile banking needs.