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About Us: WWW - Gupshup.io

Gupshup is a global leader in conversational AI technology. Their platform handles over 10 billion conversations per month across 200+ countries. Over 45,000 businesses use Gupshup's software and services to connect with customers through conversation. Some major clients include Unilever, Flipkart, and Citibank. Founded in 2004 and headquartered in India, Gupshup aims to reshape digital conversations through their products and global team of innovators.

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Swati Chaturvedi
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49 views2 pages

About Us: WWW - Gupshup.io

Gupshup is a global leader in conversational AI technology. Their platform handles over 10 billion conversations per month across 200+ countries. Over 45,000 businesses use Gupshup's software and services to connect with customers through conversation. Some major clients include Unilever, Flipkart, and Citibank. Founded in 2004 and headquartered in India, Gupshup aims to reshape digital conversations through their products and global team of innovators.

Uploaded by

Swati Chaturvedi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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About Us

As the world's leader in conversational engagement technology, Gupshup’s mission is to make


conversations between brands and their consumers fulfilling and delightful! Our advanced AI
Platform provides secure and scalable conversations around the world and is handling more than 10
billion conversations every month, transmitted in 200+ countries.
Today, over 45,000 businesses globally Gupshup’s award-winning software, services, and support to
transform how they connect, converse, convert, and delight customers. Composed of Gupshup’s
product portfolio - Conversational Marketing, Conversational Commerce, and Conversational
Support, we offer companies an innovative way to create ‘moments of magic’ across the customer
lifecycle. As the world moves from analog to digital, Gupshup is applying its brand, products, people,
network, and scale to reshape the future of digital conversations.
Some of our key clients include Unilever, Flipkart, Nykaa, Citibank, Standard Chartered, Netflix, Tata,
AkzoNobel, Danone, and many mid-sized companies across the globe.
Founded in 2004 by serial entrepreneur, Beerud Seth, Gupshup.io is headquartered in Bombay, India
with offices across the USA, Europe, Latin America, APAC, and the Middle East. Valued at $1.4 bn, the
company has marquee investors such as Tiger Global, Fidelity Management and Research Co. LLC,
and others on its cap table.
Working at Gupshup gives you an opportunity to impact the world, invest in your career growth, and
be part of an inclusive and diverse workplace. We are a global team of problem-solvers, innovators,
and risk-takers who are helping drive innovations for the mobile-first markets. So, if you're ready to
unleash your full potential, be a part of a powerful mission, do your best work, and be the best
version of yourself, apply now!
Visit www.gupshup.io to know more about our platform and
https://www.gupshup.io/resources/newsroom to view our newsroom.

Position: Customer Success

Job Responsibilities

Client Relationship Management


1. Serve as the Single point of contact for assigned Key accounts
2. Track and report daily and weekly campaigns and monitor account performances
3. Follow up on open customer queries and their resolution after internal feedback &
discussion
4. Meet clients along with sales team to understand on-going market trends and key customer
needs
Revenue Management
1. Ensure Key Account revenue retention and growth, including identifying up-selling and cross
selling opportunities in order to deliver the entire breadth of services available
Project Management
1. Coordinate with internal teams members to ensure on time completion of customer
deliverables
2. For key customer issues act as a primary liaison to Product Development, Operations, IT,

1
Marketing and Finance as required, and proactively communicate resolution to customer
3. Assist marketing team in development of case studies of new solutions provided to allotted
key clients
Sales Support
1. Ensure to secure resources as requested by Sales Team to assist new solutions sales process
for key clients
2. Ensure to grow and assist revenue targets for every assigned key client and help in
forecasting current and new revenue opportunities
3. Develop customized presales presentations and sales support materials including industry
research and best practices as required for assigned key clients

Reports
1. Prepare and maintain monthly/quarterly reports for all assigned key clients with input from
sales team
2. Produce benchmarking reports / account review decks to provide the customer with analysis
of their activity. Utilize this to identify and progress any opportunities to deliver newservices.

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