User Manual Back-UPS™

BX800CI-MS/BX1100CI-MS
+

Inventory Safety and General Information

Inspect the package contents upon receipt. Notify
the carrier and dealer if there is any damage.
Read the Safety Guide supplied with this unit before
installing the UPS.
• This UPS is intended for indoor use only.
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• Do not operate this UPS in direct sunlight, in contact with fluids,

or where there is excessive dust or humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate
space for proper ventilation.
• The battery typically lasts for two to five years. Environmental
factors impact battery life. Elevated ambient temperatures, poor
quality AC power, and frequent short duration discharges will
shorten battery life.
• Connect the UPS power cable directly to a wall outlet. Do not use
surge protectors or extension cords.

Installation
Connect the battery
Connect the battery prior to operating the UPS.
Pull the battery connector handle down. Then push the connector into the UPS.
The battery charges fully during the first 10 hours while the Back-UPS is operating on AC power.
Do not expect full battery runtime capability during the initial charge period.
There are no serviceable parts in the Back-UPS. Do not attempt to open or repair the Back-UPS
as this will void the warranty. The battery in this unit is not replaceable. Contact APC through the
Web site www.apc.com, for customer support.
PowerChute™ Personal Edition Software
Overview
PowerChute Personal Edition Software allows you to use your computer to access additional power protection and
management features of the Back-UPS.

Using PowerChute, you can:

• Preserve work in progress during a power outage by putting your computer into Hibernate mode. When the
power returns, the computer will appear exactly as it did before the power outage.
• Configure the Back-UPS management features, such as power-saving outlets, shutdown parameters, audible
alarms, and more.
• Monitor and view the status of the Back-UPS, including the estimated runtime, power consumption, power
event history, and more.
Available features will vary by Back-UPS model and operating system.

If you choose not to install PowerChute, the Back-UPS will still provide backup power and power protection to
connected equipment. However, you will only be able to configure a limited number of features using the display
interface.

Compatibility
PowerChute is compatible with Windows operating systems only. For a detailed list of supported operating systems,
go to www.apc.com, select Software & Firmware.

For Mac operating systems, we recommend using the native shutdown application (within System Preferences)
which recognizes your battery backup and allows you to configure shutdown of your system during power outages.
To access this application, connect a USB cable from the Back-UPS DATA PORT (POWERCHUTE PORT) to a USB port
on your computer, and see the documentation provided with your computer.

Installation
Connect the Back-UPS to a computer using a USB cable. Plug one end into the POWERCHUTE PORT on the rear panel
of the Back-UPS and the other into a USB port on your computer.

Insert the PowerChute CD into your computer and follow the on-screen instructions. If your Back-UPS did not come
with a PowerChute CD, download the software from www.apc.com, select Software & Firmware.

2 Back-UPS BX800CI-MS/BX1100CI-MS
Connect the equipment
 Battery Connector Connect the battery. Refer to “Installation” on page 1.
 DSL/Modem/Fax/Phone Connect one end of a DSL/Modem/FAX/Phone cable to a telephone wall outlet and the other end to the IN
port on the Back-UPS.
Connect one end of a DSL/Modem/FAX/Phone cable to a modem, FAX machine or telephone and the other
end to the OUT port on the Back-UPS.
 Battery Backup + Surge These outlets provide battery backup power to connected equipment for a limited period of time during power
Protection outlets outages and voltage fluctuations.
The Battery Backup+ Surge Protection outlets provide battery power to connected equipment only when the
Back-UPS is turned on.
Connect critical equipment such as a computer, computer monitor, modem or other data sensitive devices to
these outlets.
Do not connect aquarium equipment, laser printers, paper shredders, sump pumps, or fans to these outlets as
the modified sine wave output of the Back-UPS may cause these devices to experience a decrease in
performance.
Do not connect surge strips or surge protectors to these outlets.

 AC power inlet Connect the Back-UPS to AC power.

 Circuit breaker Use to reset the system after an overload or short circuit.
 USB port To use PowerChute software, connect a USB cable (not supplied) to the PowerChute USB port.
DSL/Modem/Fax/Phone

Out
PowerChute
USB Port
In

Battery Connector

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Back-UPS BX800CI-MS/BX1100CI-MS 3
Operation
Turn On the Back-UPS
Press the POWER ON/OFF button located on the front of the Back-UPS. The On Line LED will illuminate green and a
single short beep will be audible to indicate that the Back-UPS is providing protection for connected equipment.

Status Indicators
Status LED Indicator Audible Indicator On Audible Indicator Terminates
Power On The On Line LED illuminates None N/A
The Back-UPS is supplying AC power green.
to connected equipment.
On Battery The On Line LED illuminates Back-UPS beeps 4 times every The beeping stops when AC power is
The Back-UPS is supplying battery green. 30 seconds. restored or the Back-UPS is turned off.
power to battery backup outlets. The LED is not illuminated
during the beeps.
Low Battery warning The On Line LED flashes The Back-UPS emits rapid The beeping stops when AC power is
The Back-UPS is supplying battery green. beeping. restored or the Back-UPS is turned off.
power to the battery backup outlets (once every second)
and the battery is near a total
discharge state.
Replace Battery • The Battery LED flashes red. Constant tone The Back-UPS is turned off.
• The battery is disconnected. • Battery and On Line LEDs
• The battery needs to be charged flash alternately.
or replaced.
Overload Shutdown None Constant tone The Back-UPS is turned off.
While operating on battery power an
overload condition has occurred in one
or more of the battery backup outlets.
Sleep Mode None The Back-UPS beeps once • AC power is restored
While operating on battery power the every four seconds. • AC power is not restored within 32
battery is completely discharged. seconds
The Back-UPS will awaken once AC • The Back-UPS is turned off
power is restored.
Overload Alarm The Battery LED illuminates Constant tone Alarm stops when nonessential
The equipment connected to the red. equipment is disconnected from the
Back-UPS is drawing more power than Battery Backup outlets.
the voltage rating allows.

4 Back-UPS BX800CI-MS/BX1100CI-MS
Transfer Voltage and Sensitivity Settings
Automatic Voltage Regulation
Automatic Voltage Regulation boosts the AC voltage when it drops below safe levels. This allows the equipment that
is connected to the Back-UPS to operate during low voltage conditions. Automatic Voltage Regulation will also
regulate high voltage conditions down to a safe level.

The Back-UPS will switch to battery power if the AC input voltage level becomes too low or too high for the
Automatic Voltage Regulation feature to compensate, or if the AC power is experiencing voltage fluctuations.

No-load Shutdown
The UPS will shut down to conserve energy if while operating on battery power the UPS detects that connected
equipment is using less than 15 W of energy for more than 15 minutes.

No-load shutdown can be enabled or disabled through Program mode described below.

Voltage Sensitivity Adjustment

If the Back-UPS switches to battery power too frequently or too infrequently, adjust the transfer voltage and
sensitivity settings:
1. Verify that the Back-UPS battery is connected. Connect the Back-UPS to a wall outlet. The
Back-UPS should be turned off.
2. Press and hold the POWER ON/OFF button for 10 seconds. The LEDs will illuminate green and red alternately, to
indicate that the Back-UPS is in Program mode.
3. The LEDs will flash either green, red or green and red alternately to indicate the current sensitivity level. The
Back-UPS will beep to indicate that No-load Shutdown is enabled. Refer to the table for an explanation of the
transfer voltage sensitivity levels.
4. To select LOW sensitivity, press the ON/OFF button until the On Line LED flashes green.
5. To select MEDIUM sensitivity, press the ON/OFF button until the Battery LED flashes red.
6. To select HIGH sensitivity, press the ON/OFF button until the On Line and Battery LEDs flash green and red
alternately.
7. To exit Program mode wait for five seconds and both LEDs will extinguish. Program mode is no longer active.
Voltage Input
LED Audible Sensitivity Voltage No-load
Flashes Indicator Setting Range Shutdown Recommended Use
Green None Low 150-280 Disabled Use this setting with equipment that is less sensitive to
fluctuations in voltage or waveform distortions.

Green 4 beeps per Low 150-280 Enabled Use this setting with equipment that is less sensitive to
second fluctuations in voltage or waveform distortions.

Red None Medium 155-280 Disabled Use this setting for normal operation conditions.

Red 4 beeps per Medium 155-280 Enabled Use this setting for normal operation conditions.
second (factory
default)

Green and None High 160-280 Disabled Use this setting when connected equipment is sensitive
Red to voltage fluctuations or waveform distortions.

Green and 4 beeps per High 160-280 Enabled Use this setting when connected equipment is sensitive
Red second to voltage fluctuations or waveform distortions.

Back-UPS BX800CI-MS/BX1100CI-MS 5
Troubleshooting
Problem Possible Cause Corrective Action
Back-UPS will not turn on. The Back-UPS is not connected to AC Be sure that the Back-UPS is securely connected to an
power. AC outlet.

The circuit breaker has been tripped. Disconnect nonessential equipment from the
Back-UPS. Reset the circuit breaker. Reconnect
equipment one item at a time. If the circuit breaker is
tripped again, disconnect the device that caused the
short circuit.

The internal battery is not connected. Connect the battery connector. Refer to “Installation”
on page 1.

The AC input voltage is out of range. Adjust the transfer voltage and sensitivity range.

The Back-UPS is operating on • The Back-UPS power cable is not Verify that the power cable plug is securely connected
battery power, while connected securely connected to the wall outlet. to the wall outlet.
to AC power. • The wall outlet is no longer receiving
AC power. Verify that the wall outlet is receiving AC power by
• The circuit breaker has been tripped. checking it with another device.

The Back-UPS is performing an No action is necessary.

automatic self test.

• The AC input voltage is out of range. Adjust the transfer voltage and sensitivity range.
• The frequency is out of range.
• The waveform is distorted.

The Back-UPS does not provide Battery Backup outlets may be fully or Disconnect non-essential equipment from the Battery
the expected amount of backup improperly loaded. Backup outlets.
time.
The battery was recently discharged due Charge the battery cartridge for eight hours.
to a power outage and has not fully
recharged.

The battery has reached the end of its Replace the battery.
useful life.

The BATTERY and ON LINE The battery has reached the end of its Replace the battery.
LEDs flash alternately. useful life.

The BATTERY LED is The connected equipment is drawing Disconnect nonessential equipment from the Battery
illuminated and the more power than the Back-UPS can Backup outlets.
Back-UPS emits a constant provide.
tone.

6 Back-UPS BX800CI-MS/BX1100CI-MS
Specifications
Specification BX800CI-MS BX1100CI-MS
Input Voltage 230 Vac, nominal
Frequency 50 Hz ±3 Hz, 60 Hz ±3 Hz
Brownout Transfer 155 Vac, typical
Over-voltage Transfer 280 Vac, typical
Output UPS Capacity (total) 800 VA / 480 W 1100 VA / 660 W
Voltage On Battery 230 Vac rms (step-approximated sinewave)
Frequency on Battery 50 Hz ±1 Hz, 60 Hz ±1 Hz
Transfer Time 8 ms typical
Protection and AC Surge Protection Full time, 273 Joules
Filtering
AC Input Resettable circuit breaker
Battery Type (maintenance free) 1 battery 2 batteries
12 V, 9 Ahr each battery = 12 V, 7.2 Ahr
Average Life 2 - 5 years depending on the number of discharge cycles and
environmental temperature
Typical Recharge Time 8 Hours
Physical Net Weight 8 kg 12 kg
Dimensions (H x W x D) 21.5 cm x 13 cm x 33.6 cm
Operating Temperature 0 oC to 40 oC (32 oF to 104 oF)
Storage Temperature -15 oC to 45 oC (5 oF to 113 oF)
Operating Relative Humidity 0 to 95% non-condensing
Operating Elevation 0 to 3000 m (0 to 10,000 ft)

Back-UPS BX800CI-MS/BX1100CI-MS 7
Service
If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers are
located on the rear panel of the unit and are available through the LCD display on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is
not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country specific
instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam beads for
packaging. Damage sustained in transit is not covered under warranty.
4. Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department of
Transportation (DOT), and the International Air Transport Association (IATA) regulations require that
UPS batteries be disconnected before shipping. The internal batteries may remain in the UPS.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

APC Customer Support Worldwide

Internet http://www.apc.com/support

Warranty
The standard warranty is two (2) years from the date of purchase. APC standard procedure is to replace the original
unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset
tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support
representative. APC will ship the replacement unit once the defective unit has been received by the repair
department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to
APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

© 2013 APC by Schneider Electric. APC, the APC logo, Back-UPS and PowerChute are owned by EN 990-4875
Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated
companies. All other trademarks are property of their respective owners.
01/2013