Future of The Media Business: WLH' Nsrntly Looks Forwatd, and Even Teinvents History
Future of The Media Business: WLH' Nsrntly Looks Forwatd, and Even Teinvents History
Centrality of technolo gy
The first is thatentire mecfia^^ ^0-year-old story.> In fact, thcrc are two.
exhibition, newsprint, physical ^Iready been reshapcd by digital
Home Video and DVD sales or r thcatrc, books, business publishing»
tography businesses - and thi<! magazines, some commcrcial radio,
Many of these Segments m T Wappen,
textbook, but found themselve.?^''-^ twenticth-century media business
any twenty-first-century study of to the cutting room f\oot in
magazines much any more or m the age of AI. People don’t buy
-choTheeither-theypLerp^sra
second point is th r T ^^''^aming.
Z^on’t mueh'isten to «he
nobeT'**’!r"’^'’‘'‘'‘P“''ioncLTeL®'*"‘n"'®^ hc tomorrow’s top ten*-
of thfKod'^k ® value 'f t 'f ^ Company misses a teob'
anfll, ' Ph°tography eolu r" Companies that boughtsontc
Amaaon - ,t u „ot axiomal'et' Samsung, Adobe, Facebook
t 'hese current Champions will invent the futute-
The global top ten bra a ●
‘"-rhranä, were Cord Co/d.
● Th'e bSo„,, . , McDonald’s) (Statistics&Data-
‘^■og
after Streaming)
the 2011 o"r leg'hat
^ mistake (UK {Blockbuster Video not
● Meta CEO Phone hacking scandah^'^^P^P^'
competitors do “You vouf
aggressive in makinp'"'“"^ '^"'tily tweeted V° '''®'“P' hefore y
Like Kodak Skvt> ^ next F , ""Facebook is being
Microsoft i’ ?oiT r/'- a Z" ^OH).
lost market share to 7 ^'Hion. After h it
2020-21. ^om, which was th ^ received design refres
tool>
* 2oom’s market capit I' ● ^ l^^*^^omic-defining Software '
realised, given‘"s^yp^.“''y Miclsof^ '"^'●"'y 2«21 (Levy,
$24 bdlion, pardy „ c®fher market d .""'cstors may feit they should ha
● Interviewed 1^02 ° ,''' «>">Pedtion7"“"“' A'.gust 20I2, it was ,us'
Campbell of G|> gy. ’ 'cading European »wned by Microsoft.)
“'"'““Hputthe^an ^oge of continual,
‘"vestment banker, Hug
radical technolog‘<'^
FUTURE OF THE MEDIA BUSINESS 319
evolution like this: “If you’re not a technology Company, you’re not really a
Company.”
The dynamism of media is both the challenge and joy of studying the sector.
Next generation
This Book deliberately looked at very different media Business segments through a
single value creation construct, from development, through production and distribu-
tion to monetisation. r j- i u r ^
Within each segment, there are analogous stories of radical change. Instagram
has been challenged by TikTok, Netflix by Disney+. A dominant player will be
u 11 hv a new arrival with a better product (say, the iPhone) a better inter-
iPhone) or a better Creative idea - again, like the iPhone, whose 2007
i i, ..„^Intionised three industries at once: phone, Software and music (Jobs,
9^007) Many failed to spot the threat. Steve Ballmer, 2007 CEO of Microsoft, said
(h Phone- “Five hundred dollars? ... That is the most expensive phone in the
1 ^ ^ d it doesn’t appeal to Business customers, because it doesn’t have a key-
H”^fHardwick, 2016). Ballmer was wrong, and the iPhone became the most
suTcessfuI consumer product of all time,
the future of media and entertainment Business
The rest of this chapter looks to .j will● j- ● i
models, in light of evolving technologies. It considers how editorial creativity
It looks at the level of automation likely to drive creativity
interplaywithAIanalyt.cs
Flywheel Flywheel
Flywheel
Distribution Monetisation
Developmef’* o
Production
value CREATION
ia enterprises
in the future are likely to directly scale up as a function of
across the entire value creation process
their sales,
320 PIONEERS
in future, the interface between Content and c-commcrcc — and othcr key factors inä
new era.
Major impact of AI
AI and other technologies will continue to dynamise distribution and production
short-term and radically impact content creation in the longer term, as discussed
extensively in other chapters. will drive universal translation, opening up the
Natural language processing IS all but invisible online.
internet to the 3 billion people whose first language .
^ Vision will enable automated video-to-text Interpretation at scalc, and
^°Tction workflow will radically change; editing will be fasten or even auto-
after inputting ten hours of Bourdain’s speech into a machine learning System as
potentiallygrow.Given wider
social good. geopolitical challcnges in thc 2020s, therein may bea
2017).
Francis Haugen was the whistle blower who came forward in 2021 with a cn-
ique of Facebook's Business model. Haue noted that Google was running a
en
System where humans and machines were operating^ in a form of harmony that
might be a model for other r ●
algorithm, it’s not a decision time thcy changc thcir ranking
just look at the performanr algorithm. It’s not like they
raters ... they will go in the ^ H Thcy litcrally havc thcsc peoplecalled
give you a judgment And th ^arefully compare the search results and
are deciding where the
approach feels likely to succr*^! *-**“*"'^"* Facehook and Google or not, this
and other formsof digital advertis."n'^Tf'"® the challenges of programmatic
a vertising, whilst mindful of tho ^ requirc User data to cfficiently target
" 2021, Apple made privaev '"'‘«encies of User privacy.
tequired Consumers toopt in toi?®“ to the iPhone operating System which
demic ohserver, Scott GaVwav sal f?® ‘^ircumstances. A USbrand
aca-
™oves m history was anticplil?? <^hanges: One of the great
khtb Business m 'H'TT'’*"^ e’srokvance of ori __ privacy . Violating
Even before the February 2022 war between Russia and Ukraine, information war
was widespread. But at that date, it became existentially pressing for democratic
governments and platforms to combat misinformation (material that is wrong) and
disinformation (material that is deliberately wrong).
AI tools amplify potential disinformation, as they deploy mass-personalisation and
dynamic content optimisation for the digital marketing of falsehood.
. Nicole Perlroth’s book, This is How They Say The World Ends, is required
reading for anyone looking at the evolution of media and tech in the 2020s in
contextof Cyber-and information wars. ...... ..
One specific threat identified is a dystopian combmation of media production
d black ops “Al-enabled malign information campaigns will not just send one
powerful message to
’ I million
. .,
people,j like twentieth Century Propaganda. They
Lo will send a million individual,zed messages - configured on the basis of a
detailed understanding of the targets’ digital hves, emotional States, and social
networks (US National Security Commission on Artificial Intelligence Final
Report, 2021). existence of ‘adversarial harmful networks,’ like
. Francis ^hich came to prominence in 2019-21. These are groups
the QAnon
and content streams
that are deliberately constructed to engage and enrage.
r 11 ffhis for the platforms, perfecting AI in content moderation(from
In the face of all o iJentification) will be crucial (see Chapter 6), as will be
text analysis to deep 5^^.^ ‘rabbit hole’ algorithmic content selection.
addressing anomalies in u
, n be scrutinised by regulators and advertisers. These bodies will
, Networks win recommendatioji algorithms to point user predilections
look for any tendency
to
wards ●■^'^'^^^'^^^^"■gcbnologies for protecting the truth may be the use of
● One of the ● ● 3„jthereforetheveracity,ofnewsitems. (Seethe
blockchain to Show the o g ,
BBC section in Chap
● the new epuity
Reputation: jndustry Professionals, corporations and creators
The levelling play'"g another dimension. Reputation management will
driven byy
the smartphone ^ content will be both visible, searchable and a
. „„„ increasingly '"'P'”'“" j employability- This is already visible in ‘cancel
Slrminant of f^P““"°"and potentially catastrophic impact of, say, an ill-judged
tweet on an mo'
328 PIONEERS
media before hiring. creatives risk losing work as fir'ms' check social
^lass
● Are the ten hjture f
different t^uestions
ones busi
Would trends
● Identity a nnedia y°upic|^9 Identified above the right ones?
market, i ^^“ipany i
‘dcluding^i
an^t"h'pSakes't''^ Technology changes in th®
● Find a
“seofAiin ‘
'ddustry whioK Ptopose a recovery plan,
h could also be deployed in the media-
FUTURE OF THE MEDIA BUSINESS 329
Company
Blockchain
on Lockdown, Phoenix Waters integrated blockchain
interestedby the NFTS experienoe
and NFTs into projects:
hiP movie. Chungking Mansions, Tong and his team added
● For Hong Kong d Fusion NFTs memorabilia (Tokenizer, 2021).
blockchain marketing es Crypto Keepers, about crypto users and bankers
● In Asia’s first
(Shackleton, 2020),
' ’
^■^ofC^Watersteamedup vvith Duncan Wong’s CryptoBLK
,,ote on the second season storyline
NFTs
to offer the audience
(Shackleton
2022). NFT Company Coinllectible bought a stäke in Phoenix
● Metaverse Blockchain F“®“" ,|gg Companies. The plan was to use Fusion NFT
Waters' Hong Kong and UKproducwn^^
to
entertänment sector (Cosmos,
in technology
and blockchain
2022: Frater, 2021b)j like Music Monarch, an NFT-only music com-
their works curated on the
● There were more ^ around nd the
the World would ^nFTs.
have
Petition where artists to voteithroughtheuseu ^from across the globe, curated
in
blockchain for Viewers stones
interlinked short available as NFTs (Frater, 2021b).
the film would be
entirely on the
330 PIONEERS
bibliography
Alderson, G.