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Handling Suspicious Items and Packages in Hotels

The document provides guidelines for hotel staff on identifying and responding to suspicious items and packages. It advises hotels to create policies aligned with identified security threats. It outlines signs of suspicious packages and instructs staff not to touch anything unattended but instead contact security. Staff should keep others away and provide details to emergency responders. Any opened items should not be disturbed further. The security team should document full details of incidents in a register.

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Raheim Hyatt
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190 views3 pages

Handling Suspicious Items and Packages in Hotels

The document provides guidelines for hotel staff on identifying and responding to suspicious items and packages. It advises hotels to create policies aligned with identified security threats. It outlines signs of suspicious packages and instructs staff not to touch anything unattended but instead contact security. Staff should keep others away and provide details to emergency responders. Any opened items should not be disturbed further. The security team should document full details of incidents in a register.

Uploaded by

Raheim Hyatt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Raheim Hyatt

Moneague College

Handling Suspicious Items and Packages in


Hotels
Each Hotel should create guidelines and instructions on employee recognition of,
response to, and reporting of unattended items. The Hotel should conduct a review of
their current policies and procedures and create guidelines and instructions that
coincide with the security goals and potential threats identified by the hotel
organisation.

Coordination with transit security/police and/or local law enforcement officials will
ensure a unified approach and facilitate collaborative efforts if warranted by the
circumstances surrounding the
discovered and reported unattended item. Guidelines on the recognition of, response
to, and reporting of unattended items are provided in this training document.

How to Identify Suspicious Items and Packages by hotel


staffs?
 Any unattended item incongruous to that location (e.g., a suitcase in the
corridor or lift, restaurant, SPA).
 Any unattended item located in an out-of-the-way place where it is not readily
visible.
 Any unattended item that matches something described in a reported threat or
has a threatening note attached.
 Any unattended item that has visible wires, batteries, a clock or timer, bottles,
tanks or bags attached.
 Any unattended item that is abandoned by someone quickly leaving the area.
 Any unattended item emitting an odour, mist or oily liquid, or leaking a
powdery substance.
 Ticking, vibration, or other sound coming from the package.
 Look for any Leaks, stains, powders, or protruding materials in any package.

Do's and Don'ts for Hotel Staff after Discovering a


Suspicious Package or Item.
 Do not touch, move, or alter the object.
 Do not disturb the suspicious item or object.
 Do not try to clean up the substance.
Raheim Hyatt
Moneague College
 Inform others and keep other staffs and guests away from the area.
 Instruct staff or guests in the immediate area to wash hands and other exposed
skin with soap and water.
 Direct these guests to a designated area away from the substance to await
further instruction.
 Alert other staffs in the immediate vicinity.
 Ring the security manager or security desk number.
 If required shut down all equipment in the immediate area and HVAC systems
(heating, ventilation, and air conditioning).
 Make sure that persons assemble in a well-ventilated area, where they are not
exposed to further risk.
 Provide your name, location, object location, and suspicious details.
 Write down any information you have about the object.
 You can give this to Emergency Personnel when they arrive before you forget.

What needs to be done if the object is opened by the


staff?
 Do not disturb the item any further.
 Do not pass it around.
 Try to minimise physical contact with anything else – if you have to, then try
and remember what you do touch.
 If any material has split from the item, do not try to clean it up or brush if from
your clothing.
 Ensure that other staff and guest in the same room/work area also remain there
and adopt the same personal precautions.
 Stop anyone else from entering the room/work area.
 If possible (without leaving your work area), wash your hands.
 Remain calm you are not in immediate danger and wait for help to arrive.

Below details to be noted down by the hotel security and


updated in the incident register.
 Location of Suspicious Items/Packages.
 Description of items or package.
 Name of the employee who first reported this incident.
 Description of the item like any markings, labels, declarations, postage etc.
 Note down any addressee’s name.
 Note down any Mailer’s name and address.
Raheim Hyatt
Moneague College
 Take a picture of the suspicious item or package and attach with the report.

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