Assignment No.

: __

Assignment Cover Sheet

Student Information (For group assignment, please state names of all
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members)

Name ID

LOH CHONG KING B1900942

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Module/Subject Code MGT400

Module/Subject Name GRADUATION PROJECT
Lecturer/Tutor/Facilitator -
Due Date 10th MAR 2023
MGT400 PROPOSAL
Assignment Title/Topic

Intake (where applicable) AUG 2022

Word Count 1420 words Date/Time

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Signature: chongking Date: 10 MAR 2023

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 MGT400 Proposal Submission
Factors of Using E-wallet- A study of users using E-wallet in Malaysia.

By LOH CHONG KING (B1900942)

Bachelor of Business (International Business) (Hons)

HELP University

9th of MARCH 2022

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 Table of Contents
1.0 Introduction..........................................................................................................................6

1.1 Research Objective...............................................................................................................7

1.2 Theoretical Framework........................................................................................................8

1.3 Hypothesis............................................................................................................................9

1.3.1 Hypothesis One.................................................................................................................9

1.3.2 Hypothesis Two................................................................................................................9

1.3.3 Hypothesis Three..............................................................................................................9

1.3.4 Hypothesis Four................................................................................................................9

2.0 Significance of the study....................................................................................................10

3.0 Methodology......................................................................................................................11

4.0 Gantt Chart.........................................................................................................................12

5.0 References..........................................................................................................................13

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1.0 Introduction

With the rapid development of information technology, cross-border and Internet

transactions make people's life more convenient and easier, and payment is completed by

electronic smart devices. In the 21st century, the electronic wallet has been invented.

Nowadays, the electronic payment system has become an indispensable part of our life. The

term "e-wallet" is a form of digital wallet that allows an individual to connect their debit or

credit card to a digital wallet in order to make any transaction (Digital Wallet, 2019) . In

addition to debit or credit cards, e-cards enable consumers to store their physical card

information and bank account numbers to perform specific payment behaviours (Ray, 2017 ).

Moreover, when the user uses an e-wallet to make a payment is more convenient and faster

than the traditional banking system, because e-wallet payment can save time and money for

users (Blockchains, 2018). In addition, payment systems using electronic wallets are widely

used for transactions because users think this method is beneficial to them (Gokilavani, 2018)

However, the growth of e-wallets in Malaysia is mainly due to several facts, one of

which is the ease and convenience users can use e-wallets for transactions, followed by

security and cost savings (Nizam, 2018). Then, there are more than 42 e-wallets officially

licensed by Bank Negara Malaysia (BNM) in Malaysia, six of which are the most popular

and widely used, which are respectively AEON Wallet, Boost, BigPay, GrabPay, WeChat

Pay and Touch 'N Go e-wallet.

Recently, with the government's initiative to build a cashless society, mobile payment

technology has received particular attention. Therefore, the phenomenon of users using e-

wallet has become more and more obvious in Malaysia. But others are growing more slowly

than their countries. The rapid development of this cashless technology has made software

developers and users more concerned about the security of their payments.

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 After, technological progress in the e-commerce industry and the popularity of

smartphones have promoted research on users' willingness to use e-wallets. As the e-wallet

market in Malaysia is expected to grow exponentially further, it is crucial to study the

behaviour of users in using e-wallets for the benefit of the developers of the E-Wallet.

Moreover, this report reviews the literature aimed at advancing the body of knowledge by

using UTAUT2 (Unified Theory of Acceptance and Use of Technology) and presenting a

conceptual model that combines theory with techniques that also feature perceived security

and behavioural intentions. Besides that, this report is also based on a systematic literature

review method and can study more accurate results, including the study of users' behavioural

intention to use wallets in Malaysia. Finally, this paper provides practical implications for the

extension of the UTAUT2 theory under perceived security and subsequently helps e-wallet

service providers design appropriate strategies when planning and increasing users'

willingness to use e-wallets.

1.1 Research Objective

RO1: To determine if there is a significant relationship between popularization and users

using E-wallet behaviour in Malaysia.

RO2: To determine if there is a significant relationship between the convenience and users

using E-wallet behaviour in Malaysia.

RO3: To study the relationship between E-Wallet security and safety and users using E-

wallet behaviour.

RO4: To study the relationship between E-Wallet ease of use and users using E-wallet

behaviour.

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1.2 Theoretical Framework

Independent Variable Dependent Variable

popularization H1

H2

convenience
Users using E-wallet behaviour

H3

security and safety

H4

ease of use

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1.3 Hypothesis
To scrutinize the association between the independent and dependent variables for this
paper, four hypothesises are proposed as below.

1.3.1 Hypothesis One

H0: There is no association between popularization and the consumer using E-wallet
behaviour in Malaysia.
H1: There is an association between popularization and the consumer using E-wallet

behaviour in Malaysia.

1.3.2 Hypothesis Two

H0: There is no association between convenience and the consumer using E-wallet
behaviour in Malaysia.

H2: There is an association between convenience and the consumer using E-wallet behaviour
in Malaysia.

1.3.3 Hypothesis Three

H0: There is no association between security & safety and the consumer using E-wallet
behaviour in Malaysia.

H2: There is an association between security & safety and the consumer using E-wallet
behaviour in Malaysia.

1.3.4 Hypothesis Four

H2: There is no association between ease of use and the consumer using E-wallet behaviour
in Malaysia.

H2: There is an association between ease of use and the consumer using E-wallet behaviour
in Malaysia.

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2.0 Significance of the study

This report will be of great benefit to all parties in the field of research. Among the

biggest beneficiaries are users and the developers of E-wallets. In addition, because of this

research, developers can develop better prevention systems to reduce user concerns, so that

their applications can be safe and convenient. Besides, from the user's point of view, this

report can help users understand the security and convenience of E-wallets. After that, the

popularization and ease of use of the e-wallet also discuss in this report. Moreover, this

report also will help users to use E-Wallet more safely. Finally, it will let users understand the

importance and convenience of E-wallets in this era.

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3.0 Methodology

The quantitative approach will be applied to this research study regarding the factors

affecting the consumer using e-wallet behaviours. In this report, 200 respondents who use the

e-wallet and stay in Malaysia will be selected by using random sampling techniques. After

that, the questionnaire will be created using Google Form which would allow us to use the

survey to collect the data from the respondents. Besides that, the questions of the survey will

be created by reading relevant kinds of literature. Additionally, the primary data is collected

from the online survey, and the secondary data is from the article and public research.

Moreover, the survey data will also be interpreted and analysed using the Statistical Package

for the Social Sciences (SPSS).

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4.0 Gantt Chart

1 1
Activity / week 1 2 3 4 5 6 7 8 9 10 12 14
1 3
Researching and developing a
             
research topic

Literature review & readings              

Identify and develop research

             
objectives and variables

Develop hypothesis, problem

             
statement and methodology
Preparing and develop research
             
proposal

Research proposal submission              

Preparing and design survey

             
questions

Data collection and analysis              

Use SPSS to analyze the data

Conclude the findings & Limitations              

Conclude the research              

Submit the research              

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5.0 References

Ajzen, I. (2011). The theory of planned behaviour: Reactions and reflections. Psychology &
health, 26(9), 1113-1127.

Blockchains. (2018, February 1). Growing use of digital wallets. Retrieved from Growing use
of digital wallets: http://bcmy.io/blog/growing-use-of-digital-walletssummary-of-
studies-by-country/

Digital Wallet. (2019, February 13). Retrieved from Wikipedia:

https://en.wikipedia.org/wiki/Digital_wallet

Fam, S. F. (2022). Fuzzy Analytical Hierarchy Process (F-AHP) Method in Evaluating E-

Wallet Payment System in Malaysia. 71(3), 742-749. Retrieved from Mathematical
Statistician and Engineering Applications.

Gokilavani, R. K. (2018). Can India Move Towards Digital Sovereign Currency ? A Study on
Perception of Consumers Towards. . International Journal of Pure and Applied
Mathematics., 119(17), 2167–2175.

Grande, D. M. (2021, July 22). Innovative Digital Experiences Key to Strengthening

Competitiveness and Securing Growth for Philippines’ Financial Ecosystem.
Retrieved from news.vmware: https://news.vmware.com/asean/releases/innovative-
digital-experiences-key-to-strengthening-competitiveness-and-securing-growth-for-
philippines-financial-ecosystem

Nizam, F. H. (2018). Measuring the Effectiveness of E-Wallet in Malaysia. 3rd IEEE/ACIS

International Conference on Big Data, Cloud Computing, and Data Science
Engineering, 59-69.

Ray, A. (2017 , November 8). What are the different types of e-commerce payment systems.
Retrieved from https://sell.amazon.in/seller-blog/different-types-of-e-commerce-
payment-systems

Williams, M. D. (2015). The unified theory of acceptance and use of technology (UTAUT): a
literature review. . Journal of enterprise information management.

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