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ServiceNow To PeopleSoft Integration Testing - V1

This document provides documentation for the integration between PeopleSoft and ServiceNow, including navigation steps for configuration, loading requisition data from ServiceNow to PeopleSoft, and order processing workflows along with the XML messages exchanged. It also describes new integrations for requisition and PO cancellation scenarios.

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sohan251
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196 views

ServiceNow To PeopleSoft Integration Testing - V1

This document provides documentation for the integration between PeopleSoft and ServiceNow, including navigation steps for configuration, loading requisition data from ServiceNow to PeopleSoft, and order processing workflows along with the XML messages exchanged. It also describes new integrations for requisition and PO cancellation scenarios.

Uploaded by

sohan251
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Advanced Customer Services

PeopleSoft and ServiceNow


Integration Testing Document

DOCUMENT VERSION HISTORY


Version Date Author(s) Revision Notes
V 1.0 28-Feb-2023 Sohan Asgaonkar Created
V1.1 Reviewed By

Navigation : Menu > Set Up Financials/Supply Chain > Product Related >Procurement Options
Requisition Loader
Defaults
configuration we need
to do in PeopleSoft.

Example for 34000


(Agency 340)

Similary need to do for


other Agencies
XML Message from
ServiceNow to
PeopleSoft

Integration 1 – Loading Navigation : Menu > PeopleTools > Integration Broker > Service Operations Monitor > Monito
Requisition data from
ServiceNow to
PeopleSoft
To get the RITM and Navigation – Main Menu > Reporting Tools > Query > Query Viewer
Requisition Request
Number, we have PS
query - cal developed
to get this details.

To get the specific


Requisition Request ID
based on Specific RTIM
number.
To get the RITM and Navigation – Main Menu > Reporting Tools > Query > Query Viewer
Requisition Request
Number, we have PS
query -
ACS_SNOW_RITM_
REQ_NO developed to
get this details
To get all the RITMs &
Requisition Request ID
Navigation : Menu > Purchasing > Requisitions > Stage PCard for Loading
Navigation : Menu > Purchasing > Requisitions > Load Requsitions
Navigation : Main Menu-> Purchasing-> Requisitions->Add/update Requisitions
Navigation : Main Menu-> Purchasing-> Requisitions-> Manage requisition approvals
Integration 2 – Create a Navigation : Main Menu-> Purchasing-> Purchase orders-> Add/update Pos
PO by copying from
requisition.

The Notification will be


triggered to ServiceNow
once we save the PO
which will also start SLA
in ServiceNow system.
Check the price of PO as per requisition.
Enter location on distribution lines

Navigation : Menu > PeopleTools > Integration Broker > Service Operations Monitor > View Sy
Request Message
Response Message

Integration 3
PO Approved

After PO Status
(Approved) please don’t
run the dispatch
process yet for this PO.
We need to check if the
latest ACS_SNOW
process has run.

The ACS_SNOW is
scheduled with
recurrance to run every
5 Min and pick up the
pending transcation to
be send to ServiceNow

– PO Approved Navigation : Menu > PeopleTools > Integration Broker > Service Operations Monitor > View S
notification will be
triggered to ServiceNow
that will stop their SLA

Request Message 
Response Message 
After PO Status (Denied
Approval). We need to
check if the latest
ACS_SNOW process has
run.

The ACS_SNOW is
scheduled with
recurrance to run every
5 Min and pick up the
pending transcation to
be send to ServiceNow
Integration 3
PO Approval Denied

– PO Rejected Navigation : Menu > PeopleTools > Integration Broker > Service Operations Monitor > View Sy
notification will be
triggered to ServiceNow
that will stop their SLA

Request Message 

Response Message 
Integration 3 - PO Navigation : Menu > Purchasing > Requisitions > Stage PCard for Loading
Cancel Scenario:

Navigation : Menu > Purchasing > Requisitions > Load Requsitions


Once process is completed, check the request Id status.
Navigation: Main menu-> Eprocurement-> Manage Requisitions
Enter the requisition ID and Business unit. Click on search.

Select ‘Budget Check’ from drop down and click on Go to budget check the requisition.
Also, Click on requisition number and then header custom fields link to see the RITM number.

Navigation: Main Menu-> Purchasing-> Purchase Orders->Add/update Pos


Enter the Business unit and click on add.
On purchase order page, enter supplier ID and select copy from requisition

XML message when PO


is canceled.

XML message when SLA


clock is stopped.

Enter the requisition price on PO. Click on save and submit for approval.
Now, click on cross icon to cancel the PO.
Click Yes on warning message.
Navigation: Menu > PeopleTools > Integration Broker > Service Operations Monitor > View Sy
Requisition Cancel –
New Integration
PSQuery -
ACS_SNOW_RITM_
REQ_NO_B
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