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Chapter 1

This document introduces a hotel and restaurant reservation system project. It provides background on how the development of ICT has prompted hotels to adopt new technologies. Previously, booking a hotel room involved long processes like calling the hotel, but online reservation systems now allow bookings to be made more conveniently. The objectives of the project are to make the reservation process more efficient and user-friendly by providing an online booking system. This can improve customer satisfaction and lead to positive reviews and repeat business. A reservation system also helps restaurants optimize seating and give more accurate wait times.

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43 views

Chapter 1

This document introduces a hotel and restaurant reservation system project. It provides background on how the development of ICT has prompted hotels to adopt new technologies. Previously, booking a hotel room involved long processes like calling the hotel, but online reservation systems now allow bookings to be made more conveniently. The objectives of the project are to make the reservation process more efficient and user-friendly by providing an online booking system. This can improve customer satisfaction and lead to positive reviews and repeat business. A reservation system also helps restaurants optimize seating and give more accurate wait times.

Uploaded by

Carll
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Arel And Fe Hotel And Restaurant Reservation System

By:Group 3
Chapter 1

Introduction

Background of the Study

The rapid development and commercialization of Information and Communication Technologies

(ICTs) for the travel and tourism industry has prompted hotels and other enterprises in this sector

to increasingly adopt these technologies.

A hotel is an establishment that accommodates people. The hotel can also be a place where

tourist can stay for a limited time. We cannot deny that we are now in much more technologically

improvement and especially for business, shifting from manual process to automation and

computerize (Fhatima A., 2012).

The cost and quality of hotels are usually indicative of the range and type of services available.

Due to the enormous increase in tourism worldwide during the last decades of the 20th century,

standards, especially those of smaller establishments, have improved considerably. Hotels are

independently assessed in traditional systems and these rely heavily on the facilities provided

(Parma D., 2009). It is no wonder that booking hotel rooms can now be done in a more convenient

way today. If a certain traveler is planning to visit a foreign place, it would be hard for them if

he/she does not have a hotel or residence to reside in that country.

Before, booking a certain hotel room required long processes such as talking to an hotelier either in

person or through the phone. Just imagine the disposition of the hotelier if multiple clients came to

ask questions about reservations at the same time. Through an online hotel reservation system,

hoteliers and travelers will both be benefited. Hotels have minimal need of travel agents to look for

clients because information about their business establishment is readily available online (Larman

C.,2004). The online hotel reservation is the only growing section between the different methods of
Arel And Fe Hotel And Restaurant Reservation System
By:Group 3
reservation. The 40% of rooms in cities were reserved online in 2009 and this rate is increasing

because there is more and more online reservation system. From 2008 to 2009 the world’s 30

largest hotel chains increased their online reservations with 6%, and this number is growing each

year (Herbert D., 2010).

Hotel is a commercial establishment that offers lodging to travelers. Some may also offer lodging to

permanent residents. Hotels may also have restaurants, conference rooms, stores, and other

services that are available to the general public. It can also defined as the place where it provides

lodging to the travelers, banquet halls for official parties, offers food to the guest make revenue on

the owners point of view (Baleleng, 2011).

Objectives of the Project

The primary objective of a hotel and restaurant reservation project is to make the reservation

process more efficient and user-friendly. This can be achieved by providing customers with an

easy-to-use online booking system, which allows them to check availability, book rooms or tables,

and make payments online and can also improve customer satisfaction by providing guests with a

hassle-free booking experience. This can lead to positive reviews and repeat business.

Significance of the Project

A Reservation System helps businesses optimize restaurant seating layouts, so that they can

accommodate more customers and give guest more accurate wait times. If the wait becomes

longer than anticipated, the host can ajust expectations and offer a complimentary snack or

beverage.
Arel And Fe Hotel And Restaurant Reservation System
By:Group 3

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