Powerwall 2 AC Installation Manual: With Backup Gateway
Powerwall 2 AC Installation Manual: With Backup Gateway
To secure the full 10-year product warranty, be sure to register Powerwall online.
Warning: Read this entire document before installing or using Powerwall. Failure to
do so or to follow any of the instructions or warnings in this document can result in
electrical shock, serious injury, or death, or can damage Powerwall, potentially
rendering it inoperable.
PRODUCT SPECIFICATIONS
All specifications and descriptions contained in this document are verified to be
accurate at the time of printing. However, because continuous improvement is a goal
at Tesla, we reserve the right to make product modifications at any time.
The images provided in this document are for demonstration purposes only.
Depending on product version and market region, details may appear slightly
different.
ERRORS OR OMISSIONS
To communicate any inaccuracies or omissions in this manual, send an email to:
[email protected].
All other trademarks contained in this document are the property of their respective owners
and their use herein does not imply sponsorship or endorsement of their products or services.
The unauthorized use of any trademark displayed in this document or on the product is
strictly prohibited.
TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTIONS .......................................................................................................................... 2
1. Registering Powerwall ............................................................................................................................................... 5
2. Specifications ............................................................................................................................................................... 5
Powerwall Electrical Specifications ........................................................................................................................................................................ 5
Powerwall Environmental Specifications ............................................................................................................................................................. 5
Powerwall Mechanical Specifications .................................................................................................................................................................... 5
Backup Gateway Electrical Specifications .......................................................................................................................................................... 6
Backup Gateway Environmental Specifications ............................................................................................................................................... 6
Backup Gateway Mechanical Specifications ...................................................................................................................................................... 6
1
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE IMPORTANT SAFETY INSTRUCTIONS
This manual contains important instructions for the Tesla Powerwall 2 AC and Backup
Gateway that must be followed during installation and maintenance of the system.
Powerwall and Backup Gateway installation and service require knowledge of high voltage
electricity and should only be performed by Tesla Certified Installers. Tesla assumes no liability
for injury or property damage due to repairs attempted by unqualified individuals or a failure
to properly follow these instructions. These warnings and cautions must be followed when
using Powerwall and the Backup Gateway.
Symbols Used
These symbols indicate important safety information in this guide or on the equipment:
WARNING: indicates a hazardous situation which, if not avoided, could result in injury
or death.
CAUTION: indicates a hazardous situation which, if not avoided, could result in minor
injury or damage to the equipment.
NOTE: indicates an important step or tip that leads to best results, but is not safety or damage
related.
WARNING: A battery can present a risk of electrical shock, fire, or explosion from vented
gases. Observe proper precautions.
WARNING: Powerwall installation must be carried out only by Tesla Certified Installers
who have been trained in dealing with high voltage electricity.
WARNING: Before beginning the wiring portion of the installation, ensure that Powerwall
is switched off, and open any associated circuit breakers and disconnect switches (if
applicable for the installation).
WARNING: To protect Powerwall and its components from damage when transporting,
handle with care. Do not impact, pull, drag, or step on Powerwall. Do not subject Powerwall to
any strong force. To help prevent damage, leave Powerwall in its shipping packaging until it is
ready to be installed.
3
CAUTION: Do not use solvents to clean Powerwall, or expose Powerwall to flammable or
harsh chemicals or vapors.
CAUTION: Do not use fluids, parts, or accessories other than those specified in this
manual, including use of non-genuine Tesla parts or accessories, or parts or accessories not
purchased directly from Tesla or a Tesla-certified party.
CAUTION: Do not place Powerwall in a storage condition for more than one (1) month, or
permit the electrical feed on the Powerwall to be severed for more than one (1) month,
without placing Powerwall into a storage condition in accordance with Tesla’s storage
specifications.
CAUTION: Do not paint any part of Powerwall, including any internal or external
components such as the exterior shell or casing.
CAUTION: When installing Powerwall in a garage or near vehicles, keep it out of the
driving path. If possible, install Powerwall on a side wall and/or above the height of vehicle
bumpers.
Environmental Conditions
WARNING: Install Powerwall in a location that prevents damage from flooding.
CAUTION: Ensure that no water sources are above or near Powerwall, including
downspouts, sprinklers, or faucets.
To secure the full 10-year warranty for Powerwall, it must be reliably connected to the Internet
to allow remote firmware upgrades from Tesla. If an Internet connection is not established or is
interrupted for an extended period, and Tesla is unable to contact the owner, the warranty
may be limited to 4 years. To ensure that the owner can receive the full 10-year warranty,
register the Powerwall by visiting www.tesla.com/support/powerwall.
For more information, refer to the Powerwall Warranty for your region at www.tesla.com.
2. Specifications
Powerwall Electrical Specifications
Energy1 13.5 kWh
AC Voltage (Nominal) 208 V, 220 V, 230V,
100/200 V, 120/240 V
AC Voltage (Nominal) and 120 V, 208 V, 240 V: 24 A
Maximum Continuous Current 100 V, 200 V, 220 V, 230 V: 25 A
Frequency (Nominal) 50/60 Hz
Real Power, continuous 5 kW (charge and discharge)
Real Power, peak (10 s) 7 kW (discharge only)
Apparent Power, continuous 5.8 kVA (charge and discharge)
Apparent Power, peak (10 s) 7.2 kVA (discharge only)
Power Factor Range -1 to 1
Overvoltage Category Category III
Max Supply Fault Current 10 kA
Max Output Fault Current 32 A rms
Round Trip Efficiency (Beginning of Life)1 > 90%
1 Values provided for 25°C (77°F), 3.3 kW charge/discharge power.
5
Backup Gateway Electrical Specifications
Disconnect Current 200 A
Overcurrent Protection Breaker3 100-200 A
Overvoltage Category Category III
AC Meter Revenue grade
3 Optional
Powerwall includes a mounting bracket (Fig. 1) that supports the unit in both floor- and wall-
mount configurations, and includes shims to level the unit in floor-mount configurations. Do
not use other hardware to anchor Powerwall to the wall or floor.
Powerwall requires adequate clearance for installation, cabling, and airflow. Do not mount any
other objects within the clearance space (Fig. 2), except those explicitly required by the
installation (for example, conduit, a junction box, or an electrical disconnect, depending on
local installation codes). Do not install anything above Powerwall that limits access to the unit
or that might fall and damage the unit. Do not mount Powerwall horizontally or upside down.
NOTE: Powerwall has a pump and fan that enable Powerwall to maintain ideal battery
temperature. They produce a gentle hum during operation, comparable to a typical
refrigerator. The noise level depends on the ambient temperature and the power level of
operation. Consider these noise levels when choosing where to install Powerwall.
7
Powerwall Dimensions and Space Requirements
Installation in full sun raises the temperature inside the enclosure above ambient temperature.
This temperature rise is not a safety risk, but may impact battery performance. To optimize
performance, avoid installing Powerwall in locations that are exposed to the sun for extended
periods.
Do not install Powerwall in locations with sustained high or low temperatures. The average
ambient temperature over the system's life should be between 0°C and 30°C (32°F and 86°F).
AC disconnect and interconnection requirements between the Powerwall system and the
electrical panel are subject to local codes. Ensure that the installation meets local disconnect
and interconnection requirements.
All U.S. and Canada electrical installations must be done in accordance with local codes and
the National Electric Code (NEC) ANSI/NFPA 70 or the Canadian Electrical Code CSA C22.1.
When Powerwall is installed in a dwelling unit, a smoke alarm should be installed in the same
room as the Powerwall, in accordance with local building and fire codes.
All installations must conform to the laws, regulations, codes, and standards applicable in the
jurisdiction of installation.
The Backup Gateway should be mounted vertically, in the orientation shown below. Do not
mount the Backup Gateway enclosure horizontally or upside down.
All installations must conform to the laws, regulations, codes, and standards applicable in the
jurisdiction of installation.
9
4. Installation Instructions
Required Tools
• Personal protective equipment (safety glasses, gloves, protective footwear)
• Drill and drill bit for drilling pilot holes in mounting surface
• Torque screwdriver with 1/4-inch bit holder (for the provided T20 Torx bit)
• Large (5 mm) flathead driver bit (for ground bar)
• Small (2 mm) flathead screwdriver (for wiring connector spring terminals)
• Torque wrench with 5/15-inch Allen bit (for Backup Gateway power connections)
• Wire strippers/cutters for 0.2 mm2 to 120 mm2 (24 AWG to 250 kcmil) wires
• Installation tools (level, stud sensor, tape measure, pencil, painter’s tape, flashlight)
• Lift equipment capable of lifting and supporting 125 kg (276 lbs)
• Ratcheting strap to secure Powerwall to lift equipment
WARNING: Powerwall is heavy. Wear appropriate personal protective equipment (such as gloves
and protective footwear) when handling the unit. Only a sufficient number of trained movers should lift
Powerwall. Use of lift equipment is recommended.
Required Supplies
• Mounting bracket hardware (see “Step 3: Anchor the Powerwall Mounting Bracket”)
• Conduit fitting or cable gland (depending on local electrical requirements)
• Conduit or raceway (depending on local electrical requirements)
• Minimum 300 V rated 4-conductor shielded copper (Cu) cable (for communication connection
between Powerwall and the Backup Gateway)
• Minimum 600 V, 90 deg C rated copper (Cu) cable (for power connections to Powerwall and the
Backup Gateway)
• Conduit adapter (if necessary for cable entry into Powerwall wiring compartment)
• Siemens HS-style conduit hub (for entry into the top of the Backup Gateway enclosure)
Wall mounting: Choose a wall capable of supporting the full weight of Powerwall, with one of
the following characteristics: wood studs at regular intervals, plywood sheeting of sufficient
thickness, solid concrete or masonry, or metal studs of sufficient gauge.
Floor mounting: Choose a level surface adjacent to a wall space that meets all the
requirements for wall mounting described above. Make sure the area is isolated from hazards
that may damage the unit, such as vehicle traffic or flooding.
Cable entry: Determine whether cables will be routed into Powerwall from the side or from the
back of the unit. With side cable entry, a conduit fitting or cable gland must be used to seal
the entry into the wiring compartment. With back cable entry, a wire cover should be used to
seal the entry into the wiring compartment.
NOTE: If you mount Powerwall on a wall with studs spaced 24 in (610 mm) apart, cable entry
from the back of Powerwall may be blocked.
Backup Gateway configuration: Determine whether cable entry into the Backup Gateway will
be from the top, bottom, or side. When cable entry is from the bottom half of the enclosure,
the back panel of the unit must be removed and rotated 180 degrees.
NOTE: For cable entry at the top of the Backup Gateway enclosure, an HS-style hub should be
used in order to maintain enclosure ingress protection.
Electrical service connection: The Backup Gateway is service-entrance rated, and can be
located between the service entry and the main electrical panel. If overcurrent protection is
required, a circuit breaker can be added to the Backup Gateway at the service entry. The
Backup Gateway can accommodate two different circuit breaker sizes: 100/125A, and
150/200A.
Cable gauge and length: Powerwall requires cable connections to the Backup Gateway,
electrical service panel(s), and an Internet router. Position Powerwall, the Backup Gateway,
and other electrical components to minimize cable lengths, based on local code requirements.
Maximum
Cable Type Connection Cable Gauge
Cable Length
Power Powerwall to electrical panel 5-8 mm2 (10-8 AWG) 45 m (150 ft)
Power Backup Gateway to electrical panel 16–120 mm2 (6 AWG-250 kcmil) [Local Code]
11
Conduit or raceway: Calculate the amount and size of conduit or raceway needed for the
installation, based on fill limits and local code requirements. If you are using conduit, an
adapter may be required between the entry into the Powerwall wiring compartment and the
conduit.
2. Open the box by cutting the packing straps, removing the lid, and setting it aside.
3. Remove the box containing the mounting bracket and the bag containing the accessories.
4. Verify that the contents of the bracket box and accessory bag are complete and
undamaged (see “Powerwall Box Contents,” above).
6. Find the bottom of Powerwall by identifying the feet at the base of the unit.
8. Open the bottom edge of the box (nearest the bottom of Powerwall) by removing the
staples and folding the cardboard back.
9. Optional: Remove the foam blocks from the top panel and use the cardboard as protective
padding on the lift equipment.
10. Move the lift equipment into place next to the bottom of the Powerwall box.
11. Grasp the top of the Powerwall and carefully tilt it upright until it sits vertically in the box,
with the front of the unit facing the lift equipment.
13
Figure 7: Removing Powerwall from Its Box
12. Position the Powerwall on the lift equipment, with the mounting cleats facing away from
the lift equipment.
13. Strap the Powerwall to the lift equipment with a ratcheting tie-down strap.
2. Determine the appropriate type and number of fasteners for the mounting bracket location.
Be sure to take into account the thickness of the mounting bracket, washers, and wall material
when choosing fasteners. The following guidelines apply to both wall- and floor-mount
installations.
NOTE: The details below are minimum guidelines and are not guaranteed to be applicable.
Refer to local building codes to ensure the use of appropriate fasteners. Refer to Powerwall 2
Anchorage Details for complete mounting information.
• If anchoring directly into wood studs, use at least four (one in each corner) 1/4-inch
wood screws with washers, of sufficient length for at least 1.5 in (38 mm) embedment
into the studs.
15
Plywood
• If anchoring to plywood wall material, the plywood must be minimum 1/2-inch thick.
Use at least four (one in each corner) 1/4-inch wood screws with washers, of sufficient
length to penetrate at least 1/4 inch beyond the backside of the plywood.
• If anchoring directly to metal studs, studs must be minimum 18 gauge. Use at least four
(one in each corner) #14 sheet metal screws with washers, of sufficient length to
penetrate at least 3 threads beyond the stud.
• If anchoring to backing between metal studs in an outdoor high wind area, studs must
be minimum 25 gauge, and backing must be minimum 22 gauge. Use at least twelve
(three in each corner) #14 sheet metal screws with washers, of sufficient length to
penetrate at least 3 threads beyond the backing.
Figure 13: Anchoring the Bracket to Metal Backing – High Wind Area
17
Concrete or Masonry
3. Use the bracket as a guide to mark the location of pilot holes for the required fasteners. Use
a level tool to ensure that the bracket is level.
5. Attach the bracket to the mounting surface with the required fasteners as described above.
7. (Back cable entry installation only) Drill a hole in the wall that corresponds to the location of
the back cable entry port on Powerwall. The diameter of the port and location of its center in
are shown below in relation to the Powerwall chassis (Fig 16) and in relation to the installed
mounting bracket (Fig 17).
Figure 16: Back Cable Entry Port Location (Viewed from Front of Powerwall)
19
Figure 17: Back Cable Entry Port Location –DETAIL (Viewed from Front of Powerwall)
8. (Optional) Use painter’s tape to mark the location of the bracket flanges on the wall, the
location of the cleats on the front of the Powerwall, and the center lines of the bracket and
chassis to aid in aligning the unit.
WARNING: Switching off Powerwall disengages the Enable line but does not disconnect
AC voltage. High voltage may be present on the AC connection leads unless the Backup
Gateway, any associated circuit breakers, and the AC disconnect (if applicable) are switched
off.
2. Remove the left side cover from Powerwall by carefully pulling out on the plastic straps near
the top and bottom of the cover, and detaching it from the clips along the length of the unit.
21
3. (Side cable entry installations only) Remove the side cable entry door from the left side
cover by sliding it out of its slot.
4. (Back cable entry installations only) Remove the plug from the back cable entry port on
Powerwall and place it in the side cable entry port.
Figure 21: Moving the Back Cable Entry Plug to the Side Cable Entry Port
5. Record the serial number of the Powerwall in the back of the Owner’s Manual that came
with the Backup Gateway. The serial number can be found on a label on the left side of the
unit, and also on the lid of its packaging.
2. Adjust the height of the Powerwall so that its mounting cleats are just above the flanges on
the bracket. (If you marked the bracket and cleat locations, use those marks to gauge the
height.)
3. Begin to lower the Powerwall so that the top cleat engages the top flange on the bracket.
Ensure that the bottom cleat aligns with the bottom flange of the bracket.
4. With both cleats engaged, lower the Powerwall onto the bracket. When the cleats are
seated in the bracket, the locking mechanism at the center of the top flange should click into
place.
NOTE: To remove Powerwall from the mounting bracket, place a thin piece of sheet metal
between the Powerwall unit and the bracket to compress the locking mechanism, and lift the
Powerwall straight up.
23
5. Make sure the unit is centered on the bracket. (If you marked the center lines of the chassis
and bracket, use those marks to align the centers.)
6. (Floor mount installations only) Use the provided shims to ensure that Powerwall is level.
The unit should be level within +/– 2 degrees side-to-side and within +/– 5 degrees front-to-
back.
2. Record the serial number of the Backup Gateway in the back of the Owner’s Manual that
came with the system. The serial number can be found on a label on the inside of the
enclosure door, and also on the outside of its packaging.
3. Open the Backup Gateway enclosure and remove the enclosure door.
4. Remove the screw at the bottom of the dead front panel and remove it from the enclosure.
Figure 24: Removing the Dead Front Panel from the Enclosure
5. Determine whether cable entry to the Backup Gateway will be from the top, bottom, or side
of the enclosure. If cable entry will be from the top, skip to Step 7, “Install a Circuit Breaker in
the Backup Gateway.”
6. To configure the Backup Gateway for cable entry from the bottom or sides, do the
following:
• Remove the four fasteners holding the back panel assembly in place and remove it
from the enclosure.
• Rotate the back panel assembly 180 degrees and reinstall it in the enclosure.
25
Figure 25: Rotating the Back Panel Assembly in the Enclosure
• If no circuit breaker is required, remove and rotate the dead front panel insert (and its
insulation) 180 degrees, and reattach it to compensate for the inverted back panel.
• If a circuit breaker is required, proceed to the next step, “Install a Circuit Breaker in the
Backup Gateway.”
WARNING: If a circuit breaker is not added to the Backup Gateway, ensure that
appropriate overcurrent protection is provided for the installation.
CAUTION: To reduce the risk of fire, connect only to a circuit provided with 200 A
maximum branch-circuit overcurrent protection, in accordance with the National Electrical
Code, ANSI/NFPA 70.
1. Determine the level of overcurrent protection required, based on local code requirements.
2. Remove the service inlet terminal lugs from the Backup Gateway. (It may be necessary to
remove the meter current transformers to access the nuts holding the lugs in place.)
3. Install the corresponding size circuit breaker at the service inlet terminals in the Backup
Gateway.
27
4. Remove and rotate the dead front panel insert (and its insulation) so that the correct
punch-out will match the breaker location when the panel is replaced. For smaller (100 A and
125 A) circuit breakers, remove the small punch-out; for larger (150 A and 200 A) circuit
breakers, remove the large punch-out.
NOTE: The location of the breaker also depends on the orientation of the back panel
assembly.
Figure 28: Dead Front Panel Insert Orientations for Circuit Breakers
3. Attach the Backup Gateway enclosure to the mounting surface. Use a level tool to ensure
that the enclosure is level.
29
Step 9. Connect Powerwall and the Backup Gateway
NOTE: When wiring Powerwall and the Backup Gateway, Class 1 wiring methods are to be
used for wiring connections to terminals of Class 2 circuits.
1. Using the provided Torx T20 bit, remove the cover from the wiring compartment on the left
side of Powerwall.
3. (Conduit installations only) If the conduit connector does not have an integrated bushing,
affix the provided insulation bushing to the conduit opening on the inside of the wiring
compartment.
NOTE: Ensure that all conduit joints and outlets have smooth edges so that wiring is not
damaged as it is run through the conduit.
31
4. Run the 4-conductor communication cable, the high-voltage AC conductors and high-
voltage grounding conductor through the conduit or cable gland and pull them into the
Powerwall wiring compartment.
5. Run the other end of the 4-conductor communication cable, the high-voltage AC
conductors and high-voltage grounding conductor into the Backup Gateway enclosure.
6. On the Backup Gateway side, strip the end of the high-voltage grounding conductor and
insert it in the ground bar in the Backup Gateway enclosure (Fig 35). The ground bar is
identified with the following symbol: . Tighten the screw in the ground bar to 5.5 Nm (50 lb-
in).
7. On the Powerwall side, strip the end of the high-voltage grounding conductor and insert it in
the Powerwall chassis ground lug (Fig 36). The ground lug is identified with the following
symbol: . Tighten the screw in the ground lug to 4.5 Nm (40 lb-in).
8. On each end of the 4-conductor communication cable, strip and insert the wires into the
provided 4-pin Phoenix connectors according to the following table and diagram (Fig. 34). On
the Powerwall side, use the black Phoenix connector.
9. On the backup Gateway side, plug the 4-pin Phoenix connector into the 4-pin connector at
the bottom left of the enclosure.
10. On the Powerwall side, plug the 4-pin Phoenix connector into the bottom 4-pin connector
(labeled “IN”) in the Powerwall wiring compartment.
NOTE: Do not connect the cable shield to the Powerwall chassis ground lug. The shield
should be terminated at the Backup Gateway only.
33
Step 10: Make AC Power Connections
1. Determine whether the installation requires that neutral be bonded to ground in the Backup
Gateway. (In most cases, if the Backup Gateway is to be located between the electrical service
entry and the main electrical panel, neutral should be bonded to ground, otherwise, bonding
should be removed.)
The Backup Gateway ships with neutral bonded to ground. To remove bonding, disconnect
the green wire between the ground bar and the neutral terminals.
Figure 37: Backup Gateway Ground Bar (top left) Bonded to Neutral (bottom right)
2. Connect the electrical service from the service inlet or from the main panel (depending on
the backup configuration) to the Backup Gateway terminals according to the following table
and diagram (Fig 38). Strip the ends of the wires and insert them in the corresponding Backup
Gateway terminal lugs. Tighten the lugs to 30 Nm (22 lb-ft).
NOTE: For electrical service connections to the Backup Gateway, use 16-120 mm2 (6 AWG to
250 kcmil), 90 deg C minimum copper (Cu) wire.
3. Connect Powerwall to the main or sub electrical panel of the installation (depending on the
backup configuration) according to the following tables, for your electrical service type.
NOTE: For AC power connections to Powerwall, use 5–8 mm2 (10-8 AWG) 90 deg C minimum
copper (Cu) wire.
35
100 V, 120 V, 200 V, 220 V, 230 V, 240 V Single-Phase Service
Main/Sub Panel Breaker Terminal Powerwall Terminal Wire Gauge
Line 1 L1 5–8 mm2 (10-8 AWG)
Neutral L2 5–8 mm2 (10-8 AWG)
NOTE: For single-phase service, Neutral is not connected to the Powerwall N terminal. It is
instead connected to the Powerwall L2 terminal.
208 V Service
Main/Sub Panel Breaker Terminal Powerwall Terminal Wire Gauge
Line 1 L1 5–8 mm2 (10-8 AWG)
Line 2 L2 5–8 mm2 (10-8 AWG)
4. On the Powerwall side, strip the ends of the wires and attach them to the corresponding
leads on the 3-pin AC power harness using the provided wirenuts.
5. Plug the AC power harness into the AC connector in the Powerwall wiring compartment.
Ensure that the connector clicks into place.
NOTE: The Powerwall connection to the main electrical panel requires a 30 A circuit breaker
with a maximum short circuit current rating of 10 kA. This breaker serves as the disconnect for
the Powerwall, and must be wired in accordance with local wiring codes and regulations.
2. Ensure that all conduit or cable gland junctions and cable entry points are secure and
properly sealed.
3. Replace the cover on the wiring compartment. Ensure that the cover seats properly on the
gasket so that the compartment is sealed. Tighten the fasteners using the provided Torx T20
bit. Torque to 1.5 Nm (13 lb-in).
4. Replace the left side cover on Powerwall by pushing the top into place and working toward
the bottom to reattach it to the clips along the length of the unit.
5. Replace the dead front panel in the Backup Gateway and remount its door.
7. Switch on Powerwall by moving the switch on the right side of the unit to the ON position.
When Powerwall establishes communication with the Backup Gateway, the LED on the right
side of Powerwall illuminates.
Step 12. Commission the Backup Gateway and Verify System Operation
After all components of the system have been turned on, do the following to begin the Backup
Gateway commissioning process:
1. Using any web-capable wireless device, establish communication with the Backup Gateway
over the local wireless network.
2. Connect to the Backup Gateway web interface: the username is your email address, and the
password is the Backup Gateway serial number.
4. Apply any firmware updates to the Backup Gateway and Powerwall as required.
5. Verify that Powerwall is receiving commands from the Backup Gateway and is capable of
charging and discharging correctly in response to the corresponding commands.
37
Step 13. Finish Installation and Register the System
1. After installation is complete, remove the protective film from Powerwall.
2. Remove the plastic straps from the left and right side covers by cutting them and carefully
pulling them through the slots in the covers.
3. If you have not already done so, register the system by visiting
www.tesla.com/support/powerwall.
4. Leave the Powerwall Owner’s Manual with the owner of the newly installed system.
Troubleshooting
If Powerwall is not working correctly, perform the following steps:
• If it is not possible to communicate with the Backup Gateway through the My Tesla
app, ensure that the home Internet connection is working.
• Ensure that Powerwall is correctly connected to the Backup Gateway, based on the
wiring diagrams above and site design information.
2. Turn off the AC breakers for the system (Backup Gateway and Powerwall).
5. Turn on Powerwall.
Technical Support
Resources for Certified Installers, including service request forms and the latest versions of
installation manuals, are available at https://www.tesla.com/support/powerwall.
If further support is needed, contact the Tesla Service team at the support phone number for
your region. Support numbers for all regions are found at:
https://www.tesla.com/support/powerwall
• Owner name
• Best point of contact for Tesla to return contact (name, phone number, email)
• Powerwall part number and serial number
• Brief description of the issue
Maintenance
Powerwall does not require pre-scheduled preventative maintenance. The only maintenance
required by an owner is to keep the unit free and clear of debris, especially around the air
intake and exhaust.
To clean Powerwall, use a soft, lint-free cloth. If needed, the cloth can be dampened with mild
soap and water only. Do not use cleaning solvents to clean Powerwall, or expose Powerwall to
flammable or harsh chemicals or vapors.
39
Wiring Reference
Powerwall
Powerwall Wiring
Powerwall Terminal Wire Color Wire Gauge
1 12V + (Logic +) Brown 0.2–1.5 mm2 (24–16 AWG)
2 GND White 0.2–1.5 mm2 (24–16 AWG)
3 CN + (CAN HI) Blue 0.2–1.5 mm2 (24–16 AWG)
4 CN – (CAN LO) Yellow 0.2–1.5 mm2 (24–16 AWG)
5 L2 (Line 2) Red 5–8 mm2 (10–8 AWG)
6 N (Neutral) White 5–8 mm2 (10–8 AWG)
7 L1 (Line 1) Black 5–8 mm2 (10–8 AWG)
8 Chassis Ground Lug Green or Green/Yellow 5–8 mm2 (10–8 AWG)
41
Powerwall Inverter Adjustable Settings
The Powerwall inverter has the following adjustable settings, which are determined when the
system is commissioned.
Voltage Ride-Through
The Powerwall inverter has three voltage and time set points for low voltage ride-through,
configurable to the following ranges (measured as line to neutral for single-phase, and line-to-
line for split-phase):
The inverter has three voltage and time set points for high voltage ride-through, configurable
to the following ranges (measured as line to neutral for single-phase, and line to line for split-
phase):
The above tables represent the maximum parameter values that the user can input. However,
240 VAC nominal systems are limited to a maximum HVRT of 120%.
V < 45 0.16
45 ≤ V < 60 1
60 ≤ V < 88 2
110 < V < 120 1
V ≥ 120 0.16
During a grid fault, the inverter maintains its output power set point unless it is operating in
current limit or the reactive current demand consumes the available output current capacity.
Frequency Ride-Through
The inverter has three under-frequency (UF) and three over-frequency (OF) trip points and
times. These parameters are configurable to the ranges listed below.
The FQRT settings are pre-programmed in the inverter to comply with IEEE 1547
requirements.
43
Powerwall Inverter Short Circuit Information